Phone Quick Reference Card for Cisco SPA300 and SPA500 Series

Phone Quick Reference Card for Cisco SPA300 and SPA500 Series
Dialing an External Number
•
Phone Quick Reference Card
•
Dial from a shared FXO (trunk) line: Enter the
phone number, including any long-distance prefix
required by your phone service. No access code is
needed.
Dial from a personal extension (if allowed): Enter
the access code, such as 9 . Enter the phone
number, including any long-distance prefix
required by your phone service. Check with your
phone administrator for details.
•
SPA501G: Press
. Dial the extension or phone
number. Anytime after the call starts ringing, press
again.
•
Other models:
– Immediate Transfer: Press Bxfer
or
BlindXfer . Dial the extension or phone
number.
– Attended Transfer: Press Transfer or
Xfer
. Dial the extension or phone
number. After speaking to the other party,
Xfer
press Transfer or
again.
Answering a Call
Press Answer , or choose an audio device, as
described below.
•
•
•
Use the handset: Lift it off hook.
Use the phone speaker: Press
.
Use a headset (not included): Press
.
NOTE If multiple lines are ringing, press the navigation
button to display call information. Select a call, and
then press Answer .
Cisco Small Business
SPA300 Series and SPA500 Series
IP Phone with Cisco Unified
Communications UC320W
Ending a Call
This guide helps you to get started using your IP
Phone with the Cisco Unified Communications System
UC320W. For details, see the phone user guide (links
on page 2).
NOTE Features depend on the phone model and the
phone setup at your site. Some features may be
unavailable on your phone.
Creating a Conference Call
•
A rectangular box indicates a softkey on the
screen, such as Redial (not available on all
models).
•
•
A circle indicates a key, such as # .
An icon indicates a phone button. such as
.
Placing a Call
2.
3.
•
•
Not available on SPA301
•
•
Choose an audio device.
– Use the handset: Lift it off hook.
– Use the phone speaker: Press
.
– Use a headset (not included): Press
.
Press a line button (optional). If you do not
choose a line button, the first button is used by
default.
Dial an extension number or an external number.
SPA501G: During a call with one party, press
.
Dial the extension or phone number of the third
party. When connected, press the button again.
Other models: During a call with one party, press
Conf
. Dial the extension or phone number of
the third party. When the party answers, press the
button again.
SPA301: To hold a call, press FLASH . To resume
a held call, press FLASH twice.
Other models: To hold a call, press
or
. To resume a held call, press Resume
Hold
or the flashing line button.
Audio Options
•
•
Press End Call . Alternatively, depending on the audio
device in use, replace the handset, press
, or press
.
TIP
1.
Holding and Resuming Calls
Mute your audio: Press
.
Change the volume during a call:
– SPA301: Press
repeatedly.
– Other models: Press + to increase or
press - to decrease the volume.
Checking Your Voicemail
•
Check messages for your primary personal
extension (if enabled): Press
. Enter your
password (default 12345), followed by # .
•
Check messages for other extensions: Press
. Press # . Enter the mailbox number,
followed by # . When prompted, enter the
password (default 12345), followed by # .
Ending a Conference Call
•
•
End the conference for everyone: Press
End Call or hang up.
Exit the conference while the other parties
continue: Press Join
.
Transferring a Call
•
SPA301: Press FLASH . Dial the extension or
phone number. Anytime after the call starts ringing,
press FLASH again.
78-19747-01
Cisco Systems, Inc.
Small Business Support
US: 1-866-606-1866 (Toll Free, 24/7)
Global: www.cisco.com/go/sbsc
www.cisco.com
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/
or its affiliates in the U.S. and other countries. A listing of Cisco's
trademarks can be found at www.cisco.com/go/trademarks. Third
party trademarks mentioned are the property of their respective
owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1005R)
Copyright © 2011 Cisco Systems, Inc. All rights reserved.
Monitoring Calls on a Shared Line or
Shared Extension
The line button shows the status of the line.
• Unlit: Idle.
• Green (steady): Connected to a call on this phone.
• Green (flashing): Holding a call on this phone. To
resume the call, press the phone button.
• Orange (flashing): Ringing.
• Red (steady): Connected to a call on another
user’s phone.
• Red (flashing): Holding a call on another user’s
phone. To pick up the call, press the line button.
• Orange (steady): There is an error. Contact your
phone administrator for assistance.
Parking and Unparking Calls
•
SPA301 and SPA501G:
– Park a call: Place the call on hold. Press
* 3 8 . Enter an easily remembered
number for your park slot. Press # .
–
•
Unpark a call: Lift the handset. Press
* 3 9 . Enter the park slot number.
Press # .
Other models:
– Park a call: Press the right-arrow
navigation button and then press
Park
. Enter an easily remembered
number for your park slot. Press # or
Dial
.
–
Unpark a call: Press the right-arrow
navigation button, and then press Unpark .
Enter the park slot number. Press # or
Dial
.
NOTE Your phone administrator also may configure a
Park Slot feature button for your phone. See Using
Feature Buttons.
Picking Up a Call for Another User
•
•
•
•
•
Forward all incoming calls: Press Forward or
Cfwd
to forward all incoming calls. Then enter
an extension or phone number. Press Dial
(not required if you entered an extension).
Cancel Call Forward All: Press Clr Fwd or
-Cfwd .
•
•
•
Using the Site Directory
To find extension numbers for users, groups, and
Dir
system features, press
or Directory .
Use the navigation button to choose a
directory. To place a call, select a number, and
Dial
then press
.
Select a star code from a list:
•
Cisco SPA50xG models (except SPA501G): Lift
the handset, or select the speaker or headset.
Press the right-arrow navigation button until the
*code
softkey appears. Press *code .
Press the down-arrow navigation button to select
a star code. Press *code . Additional prompts
may appear.
•
Cisco SPA525G/G2: Lift the handset, or select the
speaker or headset. Press Option, and then select
Input Star Code. Press the down-arrow navigation
button to select a star code. Press Select .
Additional prompts may appear.
•
Enter a code manually (all models): Lift the
handset, or select the speaker or headset. Press
* , followed by the code. (For details, see your
phone user guide.)
Your phone administrator may configure feature
buttons for your phone. Ask your phone administrator
for details.
Not available on SPA301, SPA501G, or SPA502G
•
•
•
•
•
Auto-dial (system speed dial): Immediately calls
or transfers a call to the specified extension or
phone number.
BLF (Busy Lamp Field): Monitors the specified
extension. Also can be used as an auto-dial
(system speed dial).
Block Caller ID: Blocks your caller ID for a new call.
Lasts for the duration of the call.
Park Slot: Places a call on hold in the specified
park slot. To unpark, press the same park slot
button, such as Park Slot 2, on any IP phone with
this button. Note: The call also can be unparked
from any phone as described in Parking and
Unparking Calls.
Force Night: The function depends on the Day/
Night settings for your phone system.
– In a manual day/night system: Press to
toggle between Day mode (green) and Night
mode (red).
In an automated day/night system: Press to
temporarily override the schedule. The light is
red. Press again to resume the normal
schedule. The light is green.
Intercom: Initiates a two-way call to the phone
speaker of the specified user. To end the intercom
call, press the button again.
Individual Pickup: Flashes to indicate a ringing call
on the specified extension. Press to pick up the
call.
Unused Button: May be used for a personal
speed dial button.
Press and hold the unused button for 3 to 4
seconds. To enter the Name, repeatedly press the
corresponding key on the keypad until the desired
letter appears. To erase a character, press
delChar . When finished, press the down-arrow
navigation button to select the PhoneNo field.
Enter an extension or phone number, including any
required access code. Finally, press Save .
Using Star Codes
Using Feature Buttons
If you know the extension number:
Press Pickup . Enter the extension number.
Dial
Press
.
Choose a call from a list of ringing calls at your
site: Press the right-arrow navigation button, and
then press GrPick or Grpickup . Use the
navigation button to choose a call, and then press
Dial
.
Ignore a ringing call: Press Ignore . The call is
forwarded to your Call Forward No Answer
number (usually voicemail).
Prevent new calls from ringing your phone:
Dnd
Press
. All calls are forwarded to your
Call Forward No Answer number (usually
-Dnd
voicemail). To clear, press
or Clr Dnd .
Forwarding Calls to Another Number
Not available on SPA301 or SPA501G
•
–
Diverting Calls to Voicemail
Where to Go from Here
Cisco Small Business Support Community:
www.cisco.com/go/smallbizsupport
Additional Phone Documentation:
•
•
Cisco SPA300 Series Phones:
www.cisco.com/go/300phones
Cisco SPA500 Series Phones:
www.cisco.com/go/spa500phones
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