High Flow 7000 SXT Series Water Softeners

High Flow 7000 SXT Series Water Softeners
High Flow 7000 SXT
Series Water Softeners
Operating and Maintenance Manual
Read all instructions carefully before operation.
#54736 12/08
Performance and Specifications
Model
Number
HF30EM
HF45EM
HF60EM
HF90EM
@ 15lb/
cu.ft.
30,000
45,000
60,000
90,000
Capacity - Grains
Factory set at
10lb/cu.ft.
27,500
41,250
55,000
82,500
@ 6lb/
cu.ft.
20,000
30,000
40,000
60,000
Service
usgpm (lpm)
10 (38)
12 (45)
13 (49)
15 (57)
Flow Rates
Peak
usgpm (lpm)
12 (45)
16 (61)
19 (72)
20 (76)
Backwash
usgpm (lpm)
2.0 (7.6)
2.4 (9.1)
3.5 (13)
5.0 (19)
Additional Notes:
Maximum Water Temperature = 110°F (43°C)
Maximum Operating Pressure = 100 PSIG (689 kPa)
Electrical: 24 VAC/60Hz (120V to 24V CSA Approved transformer included)
Mineral
Tank Size
inches
10 x 35
10 x 54
12 x 52
14 x 65
Resin
Volume
cu.ft.
1.0
1.5
2.0
3.0
Brine Tank Size
Salt
WxH
Capacity
inches
lbs
18 x 35
224
22 x 38
365
22 x 38
365
22 x 38
365
Shipping
Weight
lbs
85
125
150
235
• The pressure drop for the stated peak flow rates will not exceed 15 psig through
these devices.
• Changing salt settings from factory setting may require changing injector sizes to
achieve stated capacities.
• Do not use where water is microbiologically unsafe.
• The manufacturer reserves the right to make product improvements which may
deviate from the specifications and descriptions stated herein, without obligation
to change previously manufactured products or to note the change.
How Your High Flow 7000 SXT Series Water Softener Works
Hard water enters your home through the main supply line, enters the softener and passes down through a resin mineral
bed which softens the water. An ion exchange process takes place in which the resin beads capture and hold calcium and
magnesium, the hardness minerals, while the water takes on sodium ions. The soft water then flows into your household
water line.
In normal operation, the Time of Day display will alternate being viewed with the Volume Remaining display. This display
will be in gallons, liters or cubic meters. As treated water is used, the Volume Remaining display will count down from a
maximum value to zero or (---). Once this occurs, a regeneration cycle will be initiated at the Set Regeneration Time. Water
flow through the valve is indicated by the Flow Indicator that will flash in direct relationship to flow rate.
Example
833 Gallons of Treated
Water Remaining
PM Indicator
0 Gallons of Treated
Water Remaining
PM Indicator
Flow Indicator
(Flashing with water flow)
Flow Indicator
(Flashing with water flow)
Control Operation During Regeneration
In regeneration, the control will display a special regeneration display. In this display, the control will show the current
regeneration step number the valve is advancing to or has reached and the time remaining in that step. The step
number displayed will flash until the valve has completed driving into this regeneration step position. Once all
regeneration steps have been completed, the valve will return to Service and resume normal operation.
Example
Less than 6 minutes
remaining in Regen
Step Rapid Rinse
5
Pushing the Extra Cycle Button during a regeneration cycle will immediately advance the valve to the next cycle step
position and resume normal step timing.
1
Control Operation During Programming
The control will only enter the Program Mode with the valve in Service. While in the Program Mode, the control will
continue to operate normally, monitoring water usage and keeping all displays up to date. Control programming is stored
in memory permanently, eliminating the need for battery back-up power.
Meter Immediate Control
A meter immediate control measures water usage and regenerates the system as soon as the calculated system
capacity is depleted. The control calculates the system capacity by dividing the unit capacity (typically expressed in
grains/unit volume) by the feedwater hardness and subtracting the reserve. Meter Immediate systems generally do not
use a reserve volume. However, in twin tank systems with soft-water regeneration, the reserve capacity should be set to
the volume of water used during regeneration to prevent hard water break-through. A Meter Immediate control will also
start a regeneration cycle at the programmed regeneration time if a number of days equal to the regeneration day
override pass before water usage depletes the calculated system capacity.
Meter Delayed Control
A Meter Delayed Control measures water usage and regenerates the system at the programmed regeneration time after
the calculated system capacity is depleted. As with Meter Immediate systems, the control calculates the system capacity
by dividing the unit capacity by the feedwater hardness and subtracting the reserve. The reserve should be set to insure
that the system delivers treated water between the time the system capacity is depleted and the actual regeneration
time. A Meter Delayed control will also start a regeneration cycle at the programmed regeneration time if a number of
days equal to the regeneration day override pass before water usage depletes the calculated system capacity.
Time Clock Delayed Control
A Time Clock Delayed Control regenerates the system on a timed interval. The control will initiate a regeneration cycle
at the programmed regeneration time when the number of days since the last regeneration equals the regeneration day
override value.
Day of the Week Control
This control regenerates the system on a weekly schedule. The schedule is defined in Master Programming by setting
each day to either “off” or “on.” The control will initiates a regeneration cycle on days that have been set to “on” at the
specified regeneration time.
Control Operation During a Power Failure
The SXT includes integral power backup. In the event of power failure, the control shifts into a power-saving mode. The
control stops monitoring water usage, and the display and motor shut down, but it continues to keep track of the time
and day for a minimum of 48 hours.
The system configuration settings are stored in a non-volatile memory and are stored indefinitely with or without line
power. The Time of Day flashes when there has been a power failure. Press any button to stop the Time of Day from
flashing.
If power fails while the unit is in regeneration, the control will save the current valve position before it shuts down. When
power is restored, the control will resume the regeneration cycle from the point where power failed. Note that if power
fails during a regeneration cycle, the valve will remain in it’s current position until power is restored. The valve system
should include all required safety components to prevent overflows resulting from a power failure during regeneration.
The control will not start a new regeneration cycle without line power. If the valve misses a scheduled regeneration due
to a power failure, it will queue a regeneration. Once power is restored, the control will initiate a regeneration cycle the
next time that the Time of Day equals the programmed regeneration time. Typically, this means that the valve will
regenerate one day after it was originally scheduled. If the treated water output is important and power interruptions are
expected, the system should be setup with a sufficient reserve capacity to compensate for regeneration delays.
2
Installation Instructions
All government codes and regulations governing the installation of these devices must be observed.
CAUTION: If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied to the
copper water lines and these lines are cut during installation of the Noryl bypass valve and/or poly pipe, an approved
grounding strap must be used between the two lines that have been cut in order to maintain continuity. The length of the
grounding strap will depend upon the number of units being installed and/or the amount of copper pipe being replaced with
poly. See Figure 1.
In all cases where metal pipe was originally used and is later interrupted by poly pipe or the Noryl bypass valve as in Figure 1
or by physical separation as in Figure 2, an approved ground clamp with no less than #6 copper conductor must be used for
continuity, to maintain proper metallic pipe bonding.
Check your local electrical code for the correct clamp and
cable size.
1.
Figure 1
Determine the best location for your water softener,
bearing in mind the location of your water supply lines,
drain line and 120 volt AC electrical outlet. Subjecting the
softener to freezing or temperatures above 110°F (43°C)
will void the warranty.
Electrical Panel
Ground Strap
Copper Pipe
Ground
From
Panel
Media Installation (When Necessary)
•
•
•
•
•
•
•
2.
Poly Pipe
Poly Pipe
Remove the valve from the mineral tank.
Water Meter
Softener
Temporarily plug the open end of the riser tube to ensure
c/w Plastic Bypass
that no resin or gravel falls down into the distribution.
Fill mineral tank one quarter full of water to protect
distribution during gravel installation.
Slowly and carefully add the gravel support bed and the
softener media leveling each layer as it is placed into the
Figure 2
tank.
Outside Water Line For Outside & 3rd Tap Comes From Meter
Unplug the riser tube, carefully position the valve over it and
turn the valve into the threads in the fiberglass tank,
tightening securely into tank. Note: Ensure that the internal OUnfiltered Water Bypass
Ground Strap Required
ring in the valve fits securely over the riser tube. Silicone
Loop Cut & Capped
Because of Break in Continuity
grease (#13691) or other food grade lubricant may be applied
Filtered Water Line in Home
to the O-ring to ease installation of the riser tube. DO NOT
use petroleum based lubricants as they will cause swelling of
0-rings and seals.
The softener is now charged with softening resin.
It is recommended that the softener tank now be completely
filled with water (SLOWLY) to soak the resin before startup. This will allow the media to absorb water as well as help
displace any trapped air. This will reduce the chance of backwashing resin out during startup.
Outside faucets used to water lawns and gardens should not supply softened water. A new water line is often required to
be connected to supply hard water to the inlet of the water softener and to the outside faucets. Cut the water line between
where it enters the house and before any lines that branch off to feed the hot water heater or other fixtures in the house
and as near the desired location of the water softener as possible. Install a tee fitting on the feed end of the cut pipe, and
an elbow fitting on the other end. Install piping from the tee to the inlet of the water softener and from the elbow to the
outlet of the softener. To sever the water lines which branch off to feed any outside faucets, cut the branch lines
approximately two inches from the fitting on the main water line. Install an elbow on the end of the pipe nearest the outside
faucet and a cap on the end connected to the existing water line. Install piping from the tee installed on the inlet line to the
water softener to the elbow installed on the pipe to the outside faucet. Following this procedure will result in all lines in the
house, with the exception of the outside faucets, but including the water heater and therefore the hot water lines, being
supplied with soft water.
3
Installation Instructions
Figure 3
3.
Familiarize yourself with the location of the inlet, outlet and drain on the control valve. Be very careful not to get the
controls wet.
4. Attach the bypass valve to the control valve. Connect the inlet and outlet of the water softener to the plumbing in the house.
The control valve must not be submitted to temperatures above 71°C (110°F). When sweat fittings are used, to avoid
damaging the control valve, solder the threaded copper adapters to the copper pipe and then, using Teflon tape, screw the
assembly into the bypass valve.
CAUTION - do not use pipe thread compound as it may attack the material in the valve body.
5.
Run the drain line to a floor drain or a laundry drain. Complete any necessary plumbing.
NOTE: The 1/2” nylon swivel hose barb fitting used on the 7000 DFLC elbow cannot be used on units larger than
90,000 grain. Contact Customer Service for additional information.
6.
On twin tank units, pull the brine line through the hole in the back of the brine tank. Connect the brine line to the fitting on
the side of the valve using the nut and ferrule. Tighten snugly.
7.
Make sure the bypass valve is in the service position.
8.
Plug the 24-volt transformer into a 120 VAC 60 Hz outlet. This valve has five positions: 1) Backwash
2) Brine/Rinse 3) Second Backwash (not used) 4) Rapid Rinse and 5) Brine Refill. When the valve is in the Service
position, the extra cycle button (far left button as shown on Figure 4) must be pressed and held for 5 seconds before it
activates. Press and hold the extra cycle button for 5 seconds to advance the valve into the “1” Backwash position. Slowly
turn on the water supply and allow the unit to backwash until the air purges out of the tank and clears the system.
9.
Press the extra cycle button to advance the valve to the “2” position. Press once more to advance to positions “3” then “4”.
Press once more to advance to the “5” Brine refill position. Wait until the water level reaches 6" in the brine tank. Water
can be added to the tank to speed up the filling but the valve should be in the Brine Refill position for a minimum of two
minutes to purge the air out of the injector set.
10. Press the extra cycle button to advance the valve from the Brine Fill position through service to the “2” position
Brine/Rinse position. Verify that water is being drawn from the tank. If not, repeat step 9.
11. Press the extra cycle button to advance the valve to the “4” Rapid Rinse position and allow water to run to drain for 2
minutes.
12. Press the extra cycle button to advance the valve to the “5” Brine Fill position until there is 6” of water in the brine tank.
Press the extra cycle button to advance the valve back into the service position indicated by the red dot in upper left
corner of the display.
13. Put 40 kgs of crystal water softener salt in the brine tank. The unit will automatically fill to the correct level when it
regenerates.
Optional Sanitization Procedure: We recommend that all new water conditioners be disinfected as part of the startup.
Sanitization is achieved by the application of chlorine in the regeneration cycle of the conditioner. A liquid solution of 5.25%
sodium hypochlorite (commonly referred to as household bleach) is recommended as a suitable disinfectant. Use only
unscented products. For every cubic foot of resin in the softener, pour approximately two (2) tablespoons of sodium
hypochlorite into the brine well tube. The brine tank refill in Step 12 should add the correct amount of water to the brine tank. If
not, the water can be added manually now. Press and hold the EXTRA CYCLE button to begin a manual regeneration. Press
the EXTRA CYCLE button again to advance the valve to the Brine/Rinse position. Allow softener to complete the Brine/Rinse
cycle, then let the manual regeneration continue until the brine tank is refilled again with the correct amount of water.
ALL STATE AND LOCAL GOVERNMENT CODES GOVERNING INSTALLATIONS OF THESE DEVICES MUST BE OBSERVED.
4
Operating Instructions
Figure 4
The valve has been pre-programmed with factory settings as follows:
Regeneration Cycle Step Programming
1. Backwash ......................................10 minutes
2. Brine Rinse ....................................60 minutes
3. Second Backwash..........................0 minutes (not used)
4. Rapid Rinse ..................................10 minutes
5. Brine Refill ....................................26 minutes - HF30EM
20 minutes - HF45EM
26 minutes - HF60EM
20 minutes - HF90EM
Whenever the valve is in Service the current time of day can be set, the control programmed, or an extra regeneration
initiated at any time.
Set Time of Day
1. Press and hold either the Up or Down buttons until the programming icon replaces the service icon and the
parameter display reads TD.
2. Adjust the displayed time with the Up and Down buttons.
3. When the desired time is set, press the Extra Cycle button to resume normal operation. The unit will also return to
normal operation after 5 seconds if no buttons are pressed.
Queueing a Regeneration
1. Press the Extra Cycle button. The service icon will flash to indicate that a regeneration is queued.
2. To cancel a queued regeneration, press the Extra Cycle button.
Regenerating Immediately
Press and hold the Extra Cycle button for five seconds.
5
User Programming Mode Options
Abbreviation
Parameter
DO
Day Override
RT
Regeneration Time
H
Feed Water Hardness
RC
Reserve Capacity
CD
Current Day
Description
The timer’s day override setting
THIS IS AN OPTION ONLY. PLEASE DO NOT ADJUST
BEFORE CONSULTING AN AUTHORIZED DEALER.
The time of day that the system will regenerate (meter delayed,
timeclock, and day-of-week systems)
The hardness of the inlet water - used to calculate system
capacity for metered systems
The fixed reserve capacity
The current day of week
NOTES:
Some items may not be shown depending on timer configuration.
The timer will discard any changes and exit User Mode if any button is not pressed for sixty seconds.
User Programming Mode Steps
1. Press the Up and Down buttons for five seconds while in
service, and the time of day is NOT set to 12:01 PM.
2. Use this display to adjust the Day Override. This option
setting is identified by “DO” in the upper left hand corner
of the screen.
THIS IS AN OPTION ONLY. PLEASE DO NOT ADJUST
BEFORE CONSULTING AN AUTHORIZED DEALER.
3. Press the Extra Cycle button. Use this display to adjust
the Regeneration Time. This option setting is identified
by “RT” in the upper left hand corner of the screen.
4. Press the Extra Cycle button. Use this display to adjust the Feed Water Hardness. This option setting is identified by
“FH” in the upper left hand corner of the screen.
5. Press the Extra Cycle button. Use this display to adjust the Fixed Reserve Capacity. This option setting is identified
by “RC” in the upper left-hand corner of the screen.
# of People
RC
75 gallons X # of people in the house = RC
1
75
2
150
3
225
6. Press the Extra Cycle button to end User Programming Mode.
6
Error Codes
Note: Error codes appear on the In Service display
Error Code
Probable Cause
Recover and Resetting
[Err 0]
Drive motor is stalled
Unplug the unit from the power source
[Err 1]
Drive motor is running continuously
When power is restored to the unit, the Err _ display
code clears. If the condition causing the error has
not been resolved the Err _ code reappears in the
four digit display. Do not attempt to troubleshoot this
problem any further.
[Err 2]
There have been more than 99 days since
the last Regeneration. If the Day of the
Week mode of regeneration is selected
and days since last regeneration exceeds
7 days.
Regeneration must occur for the unit to recover, the
display to clear and the valve to
function normally.
[ 7 - - 5 ]: There have been more than 7
days since the last regeneration. All
individual settings (d1, d2, d3, d4, d5, d6,
d7) are set to 0.
[Err 3]
Control board memory failure.
[ 7 - - 5 ]: To recover from [Err2], the user must
initiate a regeneration or set at least one individual
day to 1.
Perform a Master Reset. If the error returns,
do not attempt to troubleshoot this problem any
further.
Error Display Example
NOTE: Unit will flash when an error exists.
7
Manual Regeneration Cycle
If you run out of softened water because of inadequate regeneration frequency, inadequate reserve capacity, power
failure or unusually high water usage, you can initiate a manual regeneration simply by pressing the extra cycle button
for 5 seconds. The softener will now automatically complete a regeneration cycle and return to service. If possible, avoid
water use during the regeneration cycle.
If, once you have set your softener, you experience frequent loss of water pressure, you may have to increase the
frequency of regeneration by resetting the gallons between regeneration.
Automatic Bypass
The regeneration cycle lasts approximately 2-1/2 hours, after which soft water service will be restored. During
regeneration, hard water is automatically bypassed for use in the household. Hot water should be used as little as
possible during this time to prevent hard water from filling the water heater. This is why the automatic regeneration is set
for sometime during the night and manual regenerations should be performed when little or no water will be used in the
household.
Safety Float
The brine tank is equipped with a safety float which prevents your brine tank from over filling as a result of a malfunction
such as a power failure.
Water Pressure
Your softener is designed to operated under normal water pressures from 20 psi to 100 psi.
New Sounds
You may notice new sounds as your water softener operates. The regeneration cycle lasts approximately 90 minutes.
During this time, you may hear water running intermittently to the drain.
Manual Bypass (Figure 5)
In case of an emergency such as an overflowing brine tank, you
can isolate your water softener from the water supply using the
bypass valve located at the back of the control.
In normal operation the bypass is open with the ON/OFF knobs in
line with the INLET and OUTLET pipes. To isolate the softener,
simply rotate the knobs clockwise (as indicated by the word
BYPASS and arrow) until they lock.
You can use your water related fixtures and appliances as the water
supply is bypassing the softener. However, the water you use will
be hard.
To resume soft water service, open the bypass valve by rotating the
knobs counter-clockwise.
8
Figure 5
Maintenance Instructions
Checking the Salt Level
Check the salt level monthly. Remove the lid from the cabinet or brine tank, make sure salt level is always above the
brine level (you should not be able to see water).
Adding Salt
Use only clean salt labeled for water conditioner use, such as crystal, pellet, nugget, button or solar.
The use of rock salt is discouraged because it contains insoluble silt and sand which build up in the brine tank and can
cause problems with the system’s operation.
Add the salt directly to the tank, filling no higher than the top of the brine well.
Caution
Liquid brine will irritate eyes, skin and open wounds - gently wash exposed area with
fresh water. Keep children away from your water conditioner.
Figure 6
Bridging (Figure 6)
Humidity or the wrong type of salt may create a cavity between the water and the salt.
This action, known as “bridging”, prevents the brine solution from being made, leading to
your water supply being hard.
If you suspect salt bridging, carefully pound on the outside of the plastic brine tank or
pour some warm water over the salt to break up the bridge. This should always be
followed up by allowing the unit to use up any remaining salt and then thoroughly
cleaning out the brine tank. Allow four hours to produce a brine solution, then manually
regenerate the softener.
Care of Your Softener
To retain the attractive appearance of your new water softener, clean occasionally with a mild soap solution. Do not use
abrasive cleaners, ammonia or solvents. Never subject your softener to freezing or to temperatures above 110°F (43°C).
Cleaning the Injector Assembly (Figure 7)
Sediment, salt and silt will restrict or clog the injector. A clean water supply and
pure salt will prevent this from happening.
Figure 7
Injector Cap
The injector assembly is located on the top of the control valve. This assembly
is easy to clean.
Shut off the water supply to your softener and reduce the pressure by opening a
cold soft water faucet. Remove the injector cap clip. Next remove the injector
cap. Carefully remove the assembly and disassemble as shown in Figure 7. The
injector assembly is removed from the valve body by carefully using the injector
cap clip. Note: Do not rotate the injector when removing. Carefully flush all parts.
Use a mild acid such as vinegar or Pro-Rust Out to clean the small holes in the
orifice and throat.
Injector
Assembly
Injector
Cap Clip
Reassemble using the reverse procedure.
Resin Cleaner
An approved resin cleaner MUST be used on a regular basis if your water supply contains iron. The amount of resin
cleaner and frequency of use is determined by the quantity of iron in your water (consult your local representative or
follow the directions on the resin cleaner package).
9
Trouble Shooting Guide
1.
2.
3.
4.
CONDITIONER DELIVERS HARD WATER
Bypass valve is open
No salt in brine tank
Injector or screen plugged
Insufficient water flowing into brine tank
Hot water tank hardness
Leak at distributor tube
Internal valve leak
Flow meter jammed
Flow meter cable disconnected or not plugged
into meter cap
Improper programming
Assure permanent electrical service (check fuse, plug, chain or switch)
Replace timer
Replace drive motor
Check programming and reset as needed
UNIT USES TOO MUCH SALT
Improper salt setting
Excessive water in brine tank
Improper programming
Check salt usage and salt setting
See #7
Check programming and reset as needed
LOSS OF WATER PRESSURE
Iron build-up in line to water conditioner
Iron build-up in water conditioner
LOSS OF RESIN THROUGH DRAIN LINE
Air in water system
Drain line flow control is too large
6.
7.
8.
9.
Reprogram the control to the proper regeneration type, inlet water hardness,
capacity or flow meter size.
CONDITIONER FAILS TO REGENERATE
Electrical service to unit has been interrupted
Timer is not operating properly
Defective valve drive motor
Improper programming
Inlet of control plugged due to foreign material
broken loose from pipes by recent work done on
plumbing system
5.
Close bypass valve
Add salt to brine tank and maintain salt level above water level
Replace injectors and screen
Check brine tank fill time and clean brine line flow tank control if plugged
Repeated flushing of the hot water tank is required
Make sure distributor tube is not cracked. Check O ring and tube pilot
Replace seals and spacers and/or piston
Remove obstruction from flow meter
Check meter cable connection to timer and meter cap
IRON IN CONDITIONED WATER
Fouled resin bed
Clean line to water conditioner
Clean control and add resin cleaner to resin bed. Increase frequency
of regeneration
Remove piston and clean control
Assure that well system has proper air eliminator control. Check for dry well
condition.
Ensure drain line flow control is sized
Iron content exceeds recommended parameters
Check backwash, brine draw and brine tank fill. Increase frequency of
regeneration. Increase backwash time.
Add iron removal filter system
EXCESSIVE WATER IN BRINE TANK
Plugged drain line flow control
Brine valve failure
Improper programming
Clean flow control
Replace brine valve
Check programming and reset as needed
SALT WATER IN SERVICE LINE
Plugged injector system
Timer not operating properly
Foreign material in brine valve
Foreign material in brine line flow control
Low water pressure
Improper programming
Clean injector and replace screen
Replace timer
Clean or replace brine valve
Clean brine line flow control
Raise water pressure
Check programming and reset as needed
CONDITIONER FAILS TO DRAW BRINE
Drain line flow control is plugged
Injector is plugged
Injector screen is plugged
Line pressure is too low
Internal control leak
Improper programming
Timer not operating properly
Clean drain line flow control
Clean or replace injectors
Replace screen
Increase line pressure (line pressure must be at least 20 psi at all times)
Change seals and spacers and/or piston assembly
Check programming and reset as needed
Replace timer
10. CONTROL CYCLES CONTINUOUSLY
Timer not operating properly
Faulty microswitches and/or harness
Faulty cycle cam operation
Replace timer
Replace faulty microswitch or harness
Replace cycle cam or reinstall
11. DRAIN FLOWS CONTINUOUSLY
Foreign material in control
Remove piston assembly and inspect bore. Remove foreign material and check
control in various regeneration positions
Internal control leak
Replace seals and/or piston assembly
Control valve jammed in brine or backwash position Replace piston and seals and spacers
Timer motor stopped or jammed teeth
Replace timer motor and check all gears for missing teeth
Timer not operating properly
Replace timer
10
Guarantee
WaterGroup guarantees that your new water conditioner is built of quality material and workmanship. When
properly installed and maintained, it will give years of trouble free service.
Seven Year Complete Parts Guarantee:
WaterGroup will replace any part which fails within 84 months from date of manufacture, as indicated by the
serial number provided the failure is due to a defect in material or workmanship. The only exception shall be
when proof of purchase or installation is provided and then the warranty period shall be from the date thereof.
Lifetime Guarantee on Mineral Tanks and Brine Tanks:
WaterGroup will provide a replacement mineral tank or brine tank to any original equipment purchaser in
possession of a tank that fails within his/her lifetime, provided that the water conditioner is at all times operated
in accordance with specifications and not subject to freezing.
General Provisions:
WaterGroup assumes no responsibility for consequential damage, labor or expense incurred as a result of a
defect or for failure to meet the terms of these guarantees because of circumstances beyond its control.
WATERGROUP INC.
WATERGROUP COMPANIES INC.
FRIDLEY, MN
REGINA, SK • CAMBRIDGE, ON
1-800-354-7867
1-877-288-9888
www.watergroup.com
Printed in Canada
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