Application Notes for Configuring GN Netcom Jabra GN9300e

Application Notes for Configuring GN Netcom Jabra GN9300e
Avaya Solution & Interoperability Test Lab
Application Notes for Configuring GN Netcom Jabra
GN9300e Headsets and Jabra LINK 14201-20 to
interoperate with Avaya IP Telephones – Issue 1.0
Abstract
These Application Notes describe the configuration steps for provisioning GN Netcom’s Jabra
GN9300e headsets to successfully interoperate with Avaya IP Telephones. Jabra GN9300e
series are wireless headsets that use an Electronic Hookswitch (EHS) adapter Jabra LINK
14201-20 to interoperate with Avaya IP Telephone series 96xx and 16xx.
Information in these Application Notes has been obtained through DevConnect Compliance
Testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
SF; Reviewed:
SPOC 3/24/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
1 of 8
JabraGN9300-IP
1 Introduction
These Application Notes describe the compliance tested configuration using GN Netcom’s Jabra
GN9300e headset solution and Avaya IP telephones. The Avaya telephones used are the 9600
Series and 1600 Series IP telephones connected to Avaya Aura™ Communication Manager.
Jabra GN9300e series are wireless headsets used in the office environment. It uses the EHS
adapter LINK 14201-20 attached to the Avaya Telephone to communicate with Avaya 9600 and
1600 series IP telephones. The base connects to the headset via DECT technology. The GN9300e
series includes the GN9350 and GN9330 models. The Jabra GN9350 model was used for the
compliance test. It features a LCD display on the base unit to set device parameters. The Jabra
GN9350 has a headband, neckband and ear-hook style. The headband style was used in the
compliance test.
1.1 Interoperability Compliance Testing
Avaya formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya telephones or with a different generation of
the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
The interoperability compliance test included both feature functionality and serviceability
testing. The feature functionality testing focused on placing calls from the Avaya telephones
using the Jabra GN9300e series of headsets and verifying that good quality audio was sent and
received. Intra-switch calls were made on the Communication Manager and inbound and
outbound calls to\from the PSTN. The serviceability testing focused on verifying the ability of
the Jabra GN9300e headsets to recover from disconnection and reconnection of the Avaya
telephones. Link Failure\Recovery was also tested to ensure successful reconnection on link
failure.
1.2 Support
Technical support can be obtained for GN Netcom’s Jabra GN9300e solution as follows:
 Email:
Please check www.jabra.com for your local support contact.
 Website: http://www.jabra.com/avaya
 Phone:
Please check www.jabra.com for your local support contact.
SF; Reviewed:
SPOC 3/24/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
2 of 8
JabraGN9300-IP
2 Reference Configuration
Figure 1 illustrates the network topology used during compliance testing. The Avaya solution
consists of an Avaya S8500B Server running Communication Manager and Avaya G650 Media
Gateway as the PBX. Avaya 9600 series and 1600 series IP telephones are connected to the PBX
and used in the testing. GN Netcom’s Jabra GN9300e wireless headsets and GN Netcom Jabra
LINK 14201-20 adapters connect to the headset ports of the Avaya telephones.
Figure 1: Network Topology
SF; Reviewed:
SPOC 3/24/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
3 of 8
JabraGN9300-IP
3 Equipment and Software Validated
All the hardware and associated software used in the compliance testing is listed below.
Equipment
Avaya S8500B Server
Avaya G650 Media Gateway
- IPSI TN2312BP
- CLAN TN799DP
- IP Media Processor TN2602AP
- DS1 Interface TN246CP
Avaya 96xx Telephones (H.323)
- 9620
- 9630
- 9640
- 9670G
Avaya 16xx Telephones (H.323)
- 1616
GN Netcom GN9300e – Base and Headsets
- 9350e
- 9330e
GN Netcom Jabra LINK cable 14201-20
Software Version
Avaya Aura™ Communication Manager
5.2.1 (R015x.02.1.016.4)
HW15, FW49
HW01, FW34
HW02, FW49
HW02, FW024
3.1
3.1
3.1
3.1
1.211
5.42 /1.33
5.42 / 1.33
1.6.0
Table 1: Hardware and Software Version Numbers
4 Configuration of Avaya AuraTM Communication Manager
These Application Notes assume that Communication Manager is configured and operational.
There are no additional settings required to be configured for the connection of the Jabra
GN9300e series headsets and Jabra LINK cable adaptor to the Avaya telephones. The
compliance tests with the Jabra GN9300e series headsets was carried out with the default server
settings for audio parameters. Please refer to documentation in Section 9.
SF; Reviewed:
SPOC 3/24/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
4 of 8
JabraGN9300-IP
5 Configuration of Jabra GN9300e
The Jabra GN9300e series headset model can be used with desk phone as configured in this
compliance test. The headset variant used in the compliance test is the Jabra GN9350 monaural
but the configuration described in these application notes also applies to variants GN9330. The
configuration of the headset comprises connection of cables, configuring base settings and
headset settings.
5.1 Connection of Cables
The Jabra LINK 14201-20 adapter cable is used for the connection of the Jabra GN9300e series
headsets to the Avaya 9600 and 1600 series IP telephones. The Jabra LINK has a connection to
power supply.
There are two connections from the Jabra LINK to the headset base:
1. The AUX socket is used to interface between Jabra LINK box and the headset base unit.
2. The audio connection from headset base to Jabra LINK box
There are two connections from Jabra LINK to the Avaya telephone:
1. A ring tone detector is attached with adhesion to the phone speaker. It is a magnetic
detector that picks up the magnetic impulses.
2. A headset socket connection from the Jabra LINK to the headset port on the back of the
9600 and 1600 series telephones using the cable marked C.
5.2 Configure Base Settings
There are six properties to be configured on the base of the headset as follows:
1. Set the telephone termination switch on side of base to position A.
2. Microphone volume: Make a test call and alter volume to appropriate level.
a. 9330e: Use the base center wheel to adjust microphone volume.
b. 9350e: Use the microphone volume control on the LCD menu to adjust
microphone level.
3. Interface protocol: DHSG is the interface used. To set the interface for the 9350e: Use
the LCD display to set DHSG as the EHS interface. To set the interface for the 9330e:
a. Place the headset in the charge cradle.
b. Press and hold the base telephone button for 5 seconds and monitor the headset
until it starts flashing.
c. Use the volume rocker to choose DSHG. DHSG is set when the second charge
LED is lit.
d. Exit by pressing the base telephone button again for 5 seconds.
4. RF strength: Choose Normal, low or v low, this can be changed according to the range
and density required.
5. RX Receiver: The options are Treble, Normal or Bass. Normal is used by default.
6. Protection Level: Level 0 is the default level used.
5.3 Headset Settings
The Multi-Function Button (MFB) is positioned on the headset and is used to accept and end
calls. The rocker button controls volume (up and down) and pressing on the rocker button
enables/disables the microphone mute function.
SF; Reviewed:
SPOC 3/24/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
5 of 8
JabraGN9300-IP
6 General Test Approach and Test Results
The test approach was to verify that the calls placed and received using the Jabra GN9300e
headsets with Avaya telephones functioned correctly with good audio received. Functionality
testing included basic telephony operations such as answer, hold/retrieve and transfer and calls
to\from the PSTN. The tested features available from the headset are:
 Receive incoming call notification away from the desk
 Answer/end calls away from your desk using the headset
 Enable dial tone from headset to place outgoing call
 Use microphone mute and volume control from the headset
The tests were all functional in nature and performance testing was not included. All test cases
passed successfully.
The serviceability tests were performed by disconnecting the Jabra GN9300e headsets from the
Avaya telephones and ensuring successful placing of calls and good audio on re-connection.
These tests were repeated for the Avaya solution by disconnecting and reconnecting the Avaya
telephones. All the test cases passed successfully.
7 Verification Steps
This section provides the tests that can be performed to verify correct configuration of Avaya
telephones and Jabra GN9300e series headsets.
7.1 Verify Avaya Telephones
Verify that inbound and outbound calls can be made successfully with good audio on the Avaya
telephones.
7.2 Verify Jabra GN9300e Headsets
Once the headset is charged for 20 minutes a LED blinking on the bottom of the base indicates
power, that the headset is charged and connected. The following steps can be performed to verify
the basic operation of the system components:
 Make calls from to and from Avaya telephones using the headsets to hook on and off
 Perform hold, transfer and conferencing operations and ensure that the headsets function
as expected.
8 Conclusion
These Application Notes describe the configuration steps required for GN Netcom Jabra
GN9300e headsets to successfully interoperate with Avaya IP Telephones. All functionality and
serviceability test cases were completed successfully.
SF; Reviewed:
SPOC 3/24/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
6 of 8
JabraGN9300-IP
9 Additional References
This section references the Avaya and GN Netcom product documentation that are relevant to
these Application Notes.
Product documentation for Avaya products may be found at http://support.avaya.com
1. Administering Avaya Aura™ Communication Manager, Release 5.2; Document No. 03300509, May 2009
2. Avaya Audio Quality Tuning for IP Telephones, Issue 2.0, Document No. 120942, July
2007
Product documentation for GN Netcom Jabra GN9300e can be found at
http://www.jabra.com/UK-CP/headsetsolutions/Pages/JabraGN9300.aspx
SF; Reviewed:
SPOC 3/24/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
7 of 8
JabraGN9300-IP
©2010
Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™
are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners. The information provided in these Application Notes is
subject to change without notice. The configurations, technical data, and recommendations
provided in these Application Notes are believed to be accurate and dependable, but are
presented without express or implied warranty. Users are responsible for their application of any
products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya DevConnect
Program at devconnect@avaya.com.
SF; Reviewed:
SPOC 3/24/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
8 of 8
JabraGN9300-IP
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising