C24-HUB Connections Web Portal Activation Quick Installation Sheet The C24-HUB requires the following connections: 1. Ethernet connection from Broadband connector to Internet router 2. 4-wire connection to RS-422 interface 3. Power supplied by 12V 1A Power Adapter An installer level login is required to activate an account. This access can be provided by your account administrator. Installation This document will guide you through basic account activation using the C24-HUB and a compatible DSC control panel. The following steps must be performed for successful account activation. If the C24-HUB has been previously activated, please follow the Reset procedure prior to reactivation. 1. Antenna Orientation 2. Connection to RS-422 Interface 3. DSC panel programming 4. Web Portal Activation RS-422 connection to C24-HUB gateway Note: Ensure the gateway is powered up and the Power and Device LEDs are solid green prior to activation. 1. Log into the activation portal with your installer login credentials. 2. Select the configuration appropriate to your security panel installation. Package Contents The following items should be included: If any of these items are damaged or missing, please contact your distributor immediately. • C24-HUB • Wi-Fi Antenna • 12V 1A Power Adapter • Ethernet cable • Quick Installation Sheet Antenna Orientation The C24-HUB may be desk or wall mounted. Locate the included Wi-Fi antenna and thread the antenna onto the WiFi port on the back of the C24-HUB. In both situations, ensure that the antenna is oriented in an upward position. An internet connection is required to activate an account. Enter the following address into your web browser to access the activation portal: https://portal.c24manager.com/activation 3. Enter the activation key found on the back of the gateway 4. The activation portal will search for your connection of the gateway on the server DSC panel programming Access the DSC control panel installer’s programming from a security system keypad. The activation process will automatically detect the firmware versions of the gateway, RS-422 interface and DSC security panel. The device will be upgraded as needed as part of the activation process. Note: During the upgrade process the panel may go into Keybus fault indicated by a continuous tone on the system keypads. This is normal to the process 5. Select the Service Package 6. Select the Upgrade Group In Section  ensure that option 5 is on. Zone programming should be completed prior to web portal gateway activation. 7. Create or associate the account to a master user. The activation is now complete. Reset Procedure Troubleshooting Listings If the C24-HUB had been previously activated or does not complete activation, the reset process must be completed prior to reactivating. 1. Remove power from C24-HUB 2. Use a sharp implement to hold down reset button on the back of the C24-HUB 3. With the reset button depressed, power up the C24-HUB 4. Wait for all the LEDs on the front of the unit to blink 3 times in unison or wait 15 seconds 5. Release the reset button Activation - Unable to connect to Security Panel Issue: The gateway is not able to communicate to the security panel interface module. This product complies with FCC Part 15 Class B and Canadian ICES-003 Class B and RSS-210. The unit is now ready for reactivation LED Status Indication Power Broad band Devices Green (Blink) Green Off Off Off Green Green Green Green Green Green Yellow Green Yellow (Blink) Green Status Searching for Server Connected to server. Account not activated Connected to server. Active account and all devices operating normally. Connected to server. Active account with at least one enrolled peripheral missing. Lost connection to server or account has been terminated. Specifications Ports Radios Other RS-422 for security panel interface 2 x 10/100 Ethernet Ports (1 Internal, 1 External) 2 x USB 2.0 (1 debug, 1 host) WiFi-802.11b/g Z-wave Radio Memory backup, Li-ion Cell. UL 1023 Steps: - Check for loose connections of RS-422 interface - Check versions of control panel and RS-422 interface for compatibility - Confirm panel section  option 5 is enabled - Confirm Keybus and PC-Link connections Security Panel or SPIM upgrade failed Issue: The activation is taking longer than expected or a service (browser) interruption has occurred. Steps: - Close other web browser sessions and retry the upgrade. - Reset the gateway and restart activation Yellow Device light Issue: An enrolled device has lost communication with the gateway. Steps: - Check to see if enrolled touchscreens are running without AC attached. This is normal operation when touchscreens go into battery save mode. - Check the Systems tab of the end user portal or the Devices tab of the admin portal to indicate missing device. Yellow Broadband light Issue: The gateway has lost communication to the platform server. Steps: - Check connection from broadband port to premise router - Check broadband service from premise router - Contact platform support Limited Warranty Digital Security Controls Ltd. warrants that for a period of twelve months from the date of purchase, the products shall be free of defects in materials and workmanship under normal use and that in fulfilment of any breach of such warranty, Digital Security Controls Ltd. Shall, at its option, repair or replace the defective equipment upon return of the equipment to its factory. This warranty applies only to defects in parts and workmanship and not to damage incurred in shipping or handling, or damage due to causes beyond the control of Digital Security Controls Ltd. Such as lightning, excessive voltage, mechanical shock, water damage, or damage arising out of abuse, alteration or improper application of the equipment. This foregoing warranty shall apply only to the original buyer, and is and shall be in lieu of any and all other warranties, whether expressed or implied and of all other obligations or liabilities on the part of Digital Security Controls Ltd. This warranty contains the entire warranty. Digital Security Controls Ltd. Neither assumes, nor authorizes any other person purporting to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product. In no event shall Digital Security Control Ltd. be liable for any direct or indirect or consequential damages, loss of anticipated profits, loss of time or any other losses incurred by the buyer in connection with the purchase, installation or operation or failure of this product. Warning: Digital Security Controls Ltd. recommends that the entire system be completely tested on a regular basis. However, despite frequent testing, and due to, but not limited to, criminal tampering or electrical disruption, it is possible for this product to fail to perform as expected.
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