Garmin® - Marine Warranty

Garmin® - Marine Warranty
MARINE WARRANTY POLICY
Americas and Caribbean
WARRANTY STATEMENT
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES EXPRESS OR IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
THIS WARRANTY GIVES THE OWNER SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
IN NO EVENT SHALL GARMIN BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL
DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT OR FROM
DEFECTS IN THIS PRODUCT. Some states do not allow the exclusion on incidental or consequential damages, so the
above limitation may not apply to customers in those states.
Garmin retains the right to repair or replace the product or offer a full refund of the purchase price at its sole discretion.
SUCH REMEDY SHALL BE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
WARRANTY/PRODUCT REGISTRATION
GARMIN MARINE WARRANTY
There are three types of Marine Two-year Warranties available to customers within the Americas and the Caribbean.
Type 1: Standard Two-year Limited Warranty —Self-performed owner installed equipment
Type 2: Two-year Parts and Onboard — Installed by a Garmin, NMEA or ABYC certified installer
Type 3: Two-year OEM Parts and Onboard — Installed by an Authorized OEM Boat Builder
**Products not listed in Appendix ‘A’ or Appendix ‘B’ of this policy are covered by the Garmin One-year Consumer
Limited Warranty.
Type 1: Standard Two-year Limited Warranty — Owner Installation
1.1.0
Garmin marine products listed in Appendix ‘A’ are warranted to be free from defects in material or workmanship for a
period of two (2) years from the date the product was purchased by the first customer. Within this period Garmin
International Inc. (“Garmin”) will, at its sole option, repair or replace any components that fail in normal use. Products
not listed in Appendix ‘A’ are covered by the Garmin One Year Consumer Limited Warranty. *GMS 10 Network Port
Expander is covered by the standard two (2) year limited warranty.
1.1.1
Such repairs or replacements will be made at no charge to the customer for parts and labor, provided that the
customer shall be responsible for any transportation costs to Garmin.
1.1.2
Garmin will not pay for onboard labor or travel required for this standard limited warranty.
1.1.3
This standard limited warranty does not affect the customer's statutory rights under applicable laws or the customer's
rights against the retailer arising from the sales/purchase contract. In the absence of any contrary applicable laws this
standard limited warranty will be the customer's sole and exclusive remedy against Garmin, and neither Garmin nor
its affiliated entities will be liable for any incidental or consequential damages for breach of any expressed or implied
warranty.
Standard Limited Warranty Returns Procedure:
2.1.0
Customers and dealers should first contact a Garmin product support representative for technical assistance. After
standard troubleshooting fault tests have been performed, a Return Material Authorization (RMA) number will then be
given. This RMA number is to be marked in plain view on the package being shipped to Garmin for the warranty
service. This RMA number will act as a reference number for all parties involved.
2.1.1
The returned product must be shipped (insured) to Garmin with proof of purchase and the RMA number marked in
plain view on the package. Regional shipping address will be provided by Garmin at the time of RMA.
2.1.2
Customers may choose to hire a service dealer to perform this return procedure at the customer’s expense.
Type 2: Two-year Parts and Onboard Warranty — Approved Dealer Installations
3.1.0
Garmin onboard warranty period is two (2) years for parts and onboard service provided that the Garmin marine
electronics listed in Appendix ‘A’ are factory new goods purchased from a Garmin approved dealer and installed by a
Garmin/NMEA/ABYC certified installation entity.
3.1.1
The warranty period commences from the date the Garmin marine electronics were purchased by the first retail
customer.
3.1.2
Garmin onboard warranty reimburses labor and travel for the warranty service repair and/ or replacement for specific
devices at set rates as defined in Appendix ‘A.’
3.1.3
Installations made by a third party that is not a Garmin/NMEA/ABYC certified entity or is not approved by Garmin will
be classified as owner installations, and will therefore be covered by the Type 1 Standard Two-year Limited Warranty
described above or the Garmin One-year Consumer Limited Warranty.
3.1.4
Proof of Garmin onboard warranty coverage is required. Proof of warranty is composed of the following:
•
•
•
3.1.5
Invoice with original date of device purchase, and
Product serial number, and
Proof of an authorized Garmin/NMEA/ABYC installation
Garmin onboard warranty does not affect the customer’s statutory rights under applicable laws, nor the customer’s
rights against the retailer arising from the sales/purchase contract. In the absence of any contrary applicable laws,
this onboard warranty will be the customer's sole and exclusive remedy against Garmin, and neither Garmin nor its
affiliated entities will be liable for any incidental or consequential damages for breach of any expressed or implied
warranty.
Onboard Warranty Procedure: Claim Form and Supporting Documentation
4.1.0
Customers should contact Garmin or a Garmin/NMEA/ABYC certified entity within 30 days of a product failure for
warranty service. All customers and/or Garmin/NMEA/ABYC certified entities are required to perform standard
troubleshooting fault tests in order to determine whether onboard warranty service is appropriate. After standard
troubleshooting fault tests have been performed, a Return Material Authorization (RMA) number will then be given.
This RMA number is to be marked in plain view on the package being shipped to Garmin for the warranty service.
This RMA number will act as a reference number for all parties involved.
4.1.1
Each onboard warranty service must be accompanied by a warranty claim form, which must be completed in full and
is used to track the claim. It is to be quoted in any matters regarding the claim.
4.1.2
Failure to complete the form fully; missing or insufficient information will delay in processing the claim and may result
in claim denial.
4.1.3
A completed service report (invoice/work order) must be attached to the warranty claim form. The service report
should include service time, shop rate, fault symptoms, repair remedy and should include reason for additional
labor/travel/mileage if approved by Garmin.
4.1.4
Completed onboard warranty claim forms must be mailed, emailed or faxed to the Marine Warranty Administration
including supporting documentation. All service dealers are required to provide the following documents with a claim
form: a Service Report (section 6.1.4), a copy of the Original Proof of Purchase/Installation of the device and based
on your location an IRS tax form (required with the first claim of the calendar year only).
Type 3: Two-year OEM Parts & Onboard Warranty — Approved Boat Builder Installations
5.1.0
Garmin OEM Parts and Onboard Warranty period is two (2) years for parts and onboard service provided the Garmin
marine electronics listed in Appendix ‘B’ are factory new goods installed by an authorized OEM Boat Builder.
5.1.1
The warranty period commences from the date of vessel purchase by the first retail customer.
5.1.2
Garmin onboard warranty reimburses labor and travel for the warranty service repair and/ or replacement for specific
devices at set rates as defined in Appendix ‘B.’
5.1.3
Installations made by an OEM selected third party that is not a Garmin/NMEA/ABYC certified entity or is not approved
by Garmin will be classified as owner installations, and will therefore be covered by the Type 1 Standard Two-year
Limited Warranty described above or the Garmin One-year Consumer Limited Warranty.
5.1.4
Proof of OEM parts and onboard warranty coverage is required. Proof of warranty is comprised of:
•
•
•
5.1.5
Invoice with original date of vessel purchase, and
Product serial number; and
Vessel hull number from an authorized OEM Boat Builder
Garmin onboard warranty does not affect the customer’s statutory rights under applicable laws, nor the customer’s
rights against the retailer arising from the sales/purchase contract. In the absence of any contrary applicable laws,
this onboard warranty will be the customer's sole and exclusive remedy against Garmin, and neither Garmin nor its
affiliated entities will be liable for any incidental or consequential damages for breach of any express or implied
warranty.
OEM Parts and Onboard Warranty Procedure: Claim Form and Supporting Documentation
6.1.0
Customers should contact Garmin, a Garmin/NMEA/ABYC certified installer or OEM Dealer within 30 days of a
product failure for warranty service. All customers, Garmin/NMEA/ABYC certified entities or OEM Dealers are
required to perform standard troubleshooting fault tests in order to determine whether onboard warranty service is
appropriate. After standard troubleshooting fault tests have been performed, a Return Material Authorization (RMA)
number will then be given. This RMA number is to be marked in plain view on the package being shipped to Garmin
for the warranty service. This RMA number will act as a reference number for all parties involved.
6.1.1
Each onboard warranty service must be accompanied by a warranty claim form, which must be completed in full and
is used to track the claim. It is to be quoted in any matters regarding the claim.
6.1.2
Failure to complete the form, missing or insufficient information will delay in processing the claim and may result in
claim denial.
6.1.3
Vessel Hull Number from an authorized OEM Boat Builder is required to receive labor reimbursement for
products listed in Appendix ‘B.’
6.1.4
A completed service report (invoice/work order) must be attached to the warranty claim form. The service report
should include: service time, shop rate, fault symptoms, repair remedy and should include reason for additional
labor/travel/mileage if approved by Garmin.
6.1.5
Completed onboard warranty claim forms must be mailed, emailed or faxed to the Marine Warranty Administration
including supporting documentation within 30 days of service completion. All service dealers are required to provide
the following documents with a claim form: a Service Report (section 6.1.4), a copy of the Original Proof of
Purchase/Installation of the device or vessel containing Garmin marine devices installed by the OEM, and based on
your location an IRS tax form (only required with the first claim of the year).
Warranty Exclusions
7.1.0
In addition to the limitations above the warranty exclusions set forth below shall apply to the Standard Two-year
Limited Warranty, Two-year Parts and Onboard Warranty and the Two-year OEM Parts and Onboard Warranty.
7.1.1
Installations not in accordance with the installation guidelines provided in the Garmin user/install manual will
invalidate the warranty.
7.1.2
The warranty policy does not cover costs associated with non-Garmin manufactured transducers, transducer
replacements or haul outs and launches. It also does not cover shop supplies, lost production time or collateral
damage.
7.1.3
The warranty policy does not cover product failures due to: shipping damage, accident, abuse or misuse, alteration or
unauthorized repair, corrosion, products on which the serial number has been tampered with, power spikes,
vandalism, water ingress, submersion, or other acts of God or weather phenomena such as lightning, flash floods,
etc.
7.1.4
Garmin assumes no responsibility for damage incurred during installation.
7.1.5
Garmin onboard warranty does not extend to self-performed owner installed equipment or installations.
7.1.6
The warranty policy does not cover: incorrectly specified product, incorrectly specified transducers, incorrect
transducer installation, transducer aeration problems, RF interference installation problems, existing onboard
electrical systems noise, stray voltages, chart cartography errors, units subjected to or connected to the incorrect
voltage supply level or voltage type.
7.1.7
The warranty policy does not cover LCD displays that exhibit faulty pixels that are within technical specifications as
determined by Garmin or the Garmin approved LCD supplier.
7.1.8
The warranty policy does not cover: luxury software updates, system checkouts, or calibrations unless these
aforementioned activities are done in accordance with the user/installation manual of the product that is being
repaired/serviced.
7.1.9
The warranty policy does not cover products for which a suitable proof of purchase showing date, dealer/retailer,
serial number, installation invoice (if required), cannot be demonstrated at the time of the request for warranty
service.
7.2.0
The warranty policy does not cover sea trials.
7.2.1
Garmin assumes no responsibility for damage of non-Garmin products connected to the GHP™ 12 or GHP™
Reactor™ Mechanical/Retrofit/Solenoid autopilots.
7.2.2
The warranty policy does not cover freight costs associated with the return of defective equipment to Garmin nor is
such freight payable by Garmin.
7.2.3
The warranty policy does not cover water intrusion caused by high-pressure water sprayers or damage to products
caused by harsh chemicals.
7.2.4
The warranty policy does not cover Silva branded compasses.
7.2.5
The warranty policy does not cover costs associated with modified or painted products outside of manufacture
specifications.
7.2.6
Product Recalls — In the event Garmin chooses to recall a product from the field we reserve the right to establish a
fair rate (time, travel and hourly rate) for removal and replacement of such product based on a case-by-case
situation.
7.2.7
Garmin reserves the right to refuse any warranty service claim it deems unfair or non-conforming to the policies and
procedures set forth in this warranty document. In addition, Garmin reserves the right to refuse to pay warranty labor
reimbursement to any service dealer it finds not performing quality work or manipulating this warranty policy in a way
that is not in the interest of Garmin or the end user.
Product Returns
8.1.0
Any return of defective product must have an RMA number issued in advance.
8.1.1
The RMA is valid for 45 days from the date of issuance. Units must be returned to Garmin within this period,
otherwise the RMA may be cancelled.
8.1.2
Unmarked boxes or returns without RMA numbers will be returned to sender.
8.1.3
Freight costs — Inbound delivery to Garmin is the responsibility of the Garmin/NMEA/ABYC certified installation
entity, OEM, dealer or the customer. Standard ground outbound shipping freight cost will be paid by Garmin.
nd
Overnight or 2 day express delivery freight service is available at an additional cost, paid by the requester.
Appendix A
Garmin/NMEA/ABYC Installed Devices ONLY
Onboard Warranty Applies to the Following Specific Products Only
Garmin Marine Products
Labor
Travel
Garmin Marine Products
Labor
Travel
Radar Scanners
GMR™ 18HD / 18xHD
GMR 24HD / 24xHD
GMR 40X / 60X / 120X xHD
GMR 424 xHD2
GMR 62X / 122X / 252X xHD2
GMR Fantom™
Sailboat mast install (additional)
2 Hours
2 Hours
3 Hours
3 Hours
3 Hours
3 Hours
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
N/A
Sensors
®
GDL 40
GXM™ 51 / 52
GA™ 29 / 30 / 38
GPS 19x NMEA 2000
GPS 19x HVS
GSD™ 22 / 24 / 25 / 26
GCV™ 10
Meteor™ 300
1 Hour
1 Hour
1 Hour
1 Hour
1.5 Hours
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
MFD Chartplotters
Required Software Update
®
GPSMAP 6xxx / 7xxx Series
GPSMAP 74xx / 76xx Series
GPSMAP 84xx / 86xx Series
GPSMAP 8xxx / 85xx Series
GMM™ 150 / 170 / 190**
GPSMAP 8X0xs / 10X0xs
GPSMAP 7x1 (s) (xs)
echoMAP™ CHIRP Series
0.5 Hour
2 Hours
2 Hours
2 Hours
2 Hours
2 Hours
1 Hour
0.5 Hour
1 Hour
N/A
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
N/A
1 Hour
Instruments
GMI™ 20
GND™ 10
gWind™ Series
GNX™ Wind
GNX™ 20 / 21 / 120 / 130
0.5 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
VHF Radios / AIS
VHF 200 / 200i / 300 / 300i
VHF 300 AIS
Garmin AIS™ 300 / 600
0.5 Hour
0.5 Hour
1 Hour
N/A
N/A
N/A
®
Nexus Product
Instrument
Server/WSI
Wind Transducer
Compass
GPS Antenna
0.5 Hour
0.5 Hour
1 Hour
0.5 Hour
1.5 Hours
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
Garmin GHP™ 10 / 10V / 12 / 20 / Reactor™
Pump (1.0, 1.2, 2.0, 2.1, Smart) 3 Hours
ECU™ or CCU™
1 Hour
GHP™ Gateway
1 Hour
Shadow Drive™
2.5 Hours
GHC™ 10 / 20
2.5 Hours
Class A/B Drive Unit (Garmin)
2 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
Garmin Transducers***
GTxx-TH / GTxx-THP
GTxxM-TH / GTxxM-THP
Panoptix™ Series
2 Hours
2 Hours
2 Hours
1 Hour
1 Hour
1 Hour
Garmin TR-1 Gold
Deck Mount Switch
Compass / Drive Assembly
1 Hour
2 Hours
N/A
N/A
Notes:
The above are the maximum allowances. The service report should reflect the amount of time claimed. Warranty service
requiring extended labor or travel must have prior authorization from the Garmin Marine Warranty Administrator.
If within a reasonable distance, Garmin expects the installing dealer to carry out the Onboard Warranty service. In other
situations it is expected that the nearest service entity to the vessel will carry out the onboard warranty service, therefore
keeping travel costs to a minimum. Should the travel time exceed what is pre-approved, prior authorization from Garmin is
required.
Appendix B
OEM Installed Devices ONLY
Onboard Warranty Applies to the Following Specific Products Only
Garmin Marine Products
Labor
Travel
Garmin Marine Products
Labor
Travel
Radar Scanners
GMR™ 18HD / 18xHD
GMR 24 / 24HD / 24xHD
GMR 40X / 40X / 120X xHD
GMR 424xHD2
GMR 62X / 122X / 252X xHD2
GMR Fantom™
Sailboat mast install (additional)
2 Hours
2 Hours
3 Hours
3 Hours
3 Hours
3 Hours
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
N/A
Sensors
®
GDL 40
GA™ 29 / 30 / 38
GXM™ 51 / 52
GPS 19x NMEA 2000
GPS 19x HVS
GSD™ 22 / 24 / 25 / 26
GCV™ 10
Meteor™ 300
1 Hour
1 Hour
1 Hour
1 Hour
1.5 Hours
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
MFD Chartplotters
Required Software Update
®
GPSMAP 6xxx / 7xxx
GPSMAP 74xx / 76xx Series
GPSMAP 84xx / 86xx Series
GPSMAP 8xxx / 85xx**
GMM™ 150 / 170 / 190**
.5 Hour
2 Hours
2 Hours
2 Hours
2 Hours
2 Hours
N/A
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
Sounder/Combo
echoMAP™ Series
echoMAP CHIRP Series
GPSMAP 152
GPSMAP 4x1 / 4x1s
GPSMAP 5xx / 5xxs
GPSMAP 7x1(s) / 7x1xs
GPSMAP 8X0xs / 10X0xs
.5 Hour
1 Hour
.5 Hour
.5 Hour
.5 Hour
.5 Hour
1 Hour
N/A
1 Hour
N/A
N/A
N/A
N/A
1 Hour
VHF Radios / AIS
VHF 100 / 100i
VHF 200 / 200i / 300 / 300i
VHF 300 AIS
Garmin AIS™ 300 / 600
.5 Hour
.5 Hour
.5 Hour
1 Hour
N/A
N/A
N/A
N/A
Garmin TR-1 Gold
Deck Mount Switch
Compass / Drive Assembly
1 Hour
2 Hours
N/A
N/A
.5 Hour
1 Hour
.5 Hour
1.5 Hours
1 Hour
1 Hour
1 Hour
1 Hour
Garmin GHP™ 10 / 10V / 12 / 20 / Reactor™
Pump (1.0, 1.2, 2.0, 2.1,smart)
3 Hours
ECU™ / CCU™
1 Hour
Shadow Drive™
2.5 Hours
GHC™ 10 / 20
1 Hour
GHP™ Gateway
1 Hour
Class A/B Drive Unit (Garmin)
2 Hours
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
Instruments / Sensors
GMI™ 20
GMS™ 10
GFS™ 10
GC™ 10
GND™ 10
gWind™ / GNX™ Wind
GNX™ 20 / 21 / 120 / 130
.5 Hour
.5 Hour
.5 Hour
.5 Hour
1 Hour
1 Hour
1 Hour
1 Hour
N/A
1 Hour
1 Hour
1 Hour
1 Hour
1 Hour
Garmin Transducers***
GTxx-TH / GTxxTHP
GTxxM-TH / GTxxM-THP
Panoptix™ Series
2 Hours
2 Hours
2 Hours
1 Hour
1 Hour
1 Hour
®
Nexus Product
Instrument / Server / WSI
Wind Transducer
Compass
GPS Antenna
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