Manual - Audicus

Manual - Audicus
Instruction Manual
Thank you for choosing Audicus!
We are excited for you to experience our hearing aids.
If you have any questions, feel free to contact us at
888-979-6918 or
4 Cleaning
5 Replacing the Wax Guard
What’s Inside
6 Maintenance and Use
8 Technical Information
13 Returns and Warranty
Standby Mode
14 Serial Identification
Wearing the Hearing Aid
15 FDA Information
Memory Programs
22 Warnings and Side Effects
Volume Adjustments
23 Contact Us
The Canto is our most powerful hearing aid. It offers high quality sound
processing, wireless features, and an ergonomic body design.
In addition, it has:
1. Receiver-in-Canal
2. Improved speech recognition
3. Superior feedback and noise reduction
4. Sleek, award-winning design
5. Volume control
The Canto is customized with four memory settings for various listening
environments, and programmed based on your hearing loss.
Click Dome
Red = Right Ear
Blue = Left Ear
What’s Inside?
Hearing Aid
Clam Shell
Ear Domes
Clam Shell
What’s Inside?
(Magnetic end
for extracting
Instruction Manual
Size 312
Earwax Replacement Tool
Battery Compartment
The battery compartment is at the back of the hearing aid, as indicated.
Gently pull the tab on the battery door until it snaps open.
Inserting the Battery
1. Open the battery compartment.
hen opening and closing the battery door you should never have to
exert force.
Inserting the Battery
2. The Canto uses size 312 batteries. Place battery into battery compartment,
with the sticker facing up.
Inserting the Battery
3. Take off the sticker from the new battery. This activates the battery.
Please wait a few minutes for battery to develop full output.
Peel off the Sticker
Inserting the Battery
Battery Use
4. Close the battery compartment
completely. Your hearing aid
should now be switched ON.
When you are not using your
hearing aid (e.g. when you go to
sleep) we recommend opening the
battery compartment completely
to preserve battery power. Leaking
batteries damage the hearing aid.
Please remove battery when the
hearing aid is not in use for a
prolonged period of time.
Low Battery Warning
When your battery runs low, the
hearing aid will emit continuous
Battery Safety
Batteries contain harmful substances
that pollute the environment:
• Keep batteries away from sources
of high temperature.
• Do not dispose of batteries in
household trash.
• Keep batteries away from
children and pets.
• Dispose of batteries according to
federal and local regulations.
• Do not carry batteries loose in
your pocket or purse.
• Never attempt to recharge
batteries that are not
rechargeable as this could result
in an explosion.
• Do not place batteries in your
mouth; if swallowed, consult a
Switching Your Hearing aid
The Canto can be switched “ON”
or “OFF” through its battery
compartment. When the battery
door is closed, the hearing aid is
switched “ON.”
When the battery door is fully open,
the hearing aid is “OFF.”
When the hearing aid is not in use,
we recommend opening the battery
compartment in order to preserve
battery power.
Standby Mode
Standby Mode
The standby mode is another way of
deactivating your hearing aid.
Just press either push button for
more than four seconds until the
hearing aid goes into standby.
To re-activate the hearing aid, simply
hold the push button for more than
four seconds.
Hold for 4 seconds or more!
Note: The battery can be drained
while in standby mode. Open the
battery door to turn the hearing aid
Wearing the Hearing Aid
The Canto can be inserted in 3 easy steps:
1. P
lace the hearing aid over the top of your ear, so that the hard casing is
behind your ear and the wire is in front.
Wearing the Hearing Aid
2. P
ush the dome into your ear until it sits comfortably in the canal and the
wire lies flat against the side of your head. The dome should be just inside
the ear canal. You should not see it if placed correctly.
Wearing the Hearing Aid
3. Place the retention guard into the bowl of your ear.
If retention guard is too long, remove dome and pull it off. See page 20
for instructions on how to remove the dome.
Tuck in the
Retention Guard
To remove your hearing aid, hold the wire and gently pull the dome out of
your ear canal.
Wearing the Hearing Aid
Handle your hearing aid with care when placing it in your ear. If it does not
feel comfortable, do not attempt to alter the shape of the tube or casing.
Always wear the hearing aid with the dome fully attached.
Do not use broken domes. If a dome becomes lodged in your ear, contact
a medical professional for removal. If you feel physical discomfort or
experience irritation, contact Audicus and/or a hearing professional.
Wearing the Hearing Aid
Click Domes and Receivers
At some point you will have to
replace the click domes due to
normal wear and tear.
You will be able to order click domes
from Audicus when replacement is
needed. Replace every 2-3 months.
You can purchase replacement
domes and receivers from
In addition to the click domes, you
may have to replace the receiver.
The receiver may last the life of
the hearing aid if proper care is
taken. The receiver has a 1 year
manufacturer warranty. The receiver
can only be replaced by Audicus.
Wearing the Hearing Aid
To Remove the Dome:
1. Flip the dome upside down.
2. Identify where the end of dome (white ring) meets the receiver.
3. Insert your fingernails between the dome and receiver, then pinch.
4. Pull the dome off.
with some
Pull force
Flip the dome
Pinch where dome
meets the Receiver
Wearing the Hearing Aid
To Attach the Dome:
1. Place new dome over the receiver.
2. Press until the dome snaps onto the receiver.
3. M
ake sure that the ear dome is securely fastened. You should be able
to tug it slightly without removing it.
Memory Programs
The Canto comes with four memory programs for varied listening environments. These can be selected by pressing the buttons on the back of the
hearing aid:
Program 1
Normal situations
Program 2
Normal situations + 1 volume
Program 3
Normal situations + 2 volume
Program 4
Situations with background noise
To change programs: Press button for 2 seconds.
When a program is selected, you’ll hear a corresponding beep. For example,
when Program 1 is selected, one beep will sound. When Program 2 is
selected, two beeps will sound.
To move through the programs, simply press the up and down buttons.
Volume Adjustment
The buttons on the Canto also
enable you to adjust the volume
within the memory programs, which
gives you further control over the
listening experience.
You will hear a series of beeps
when you reach volume limits.
From default, you have 8 louder and
8 softer levels.
To increase volume: Press the up
button (closer to wire).
To decrease volume: Press the
down button (closer to battery).
You will hear a beep at each volume
Only press button for 1 second to
change volume.
Accumulated earwax can cause diminished sound quality. We highly
recommend cleaning the click dome regularly to prevent damage and avoid
health problems.
Clean using
the Brush
Wipe using a Cloth
Keep hearing aid dry and clean at all times. Do not submerge it in water
or cleaning solution. Ear domes should be replaced every 2-3
months due to regular wear and tear.
Never use domes worn by someone else or if dirty, torn, or disfigured.
Only use original domes and receivers provided by Audicus.
Replacing the Wax Guard
For proper functioning of the hearing aid, clean the Wax Guard with the
enclosed brush. Replace wax guard as needed.
You will occasionally have to change the Wax Guard when the hearing
aid appears to be dead or weak.
Identify the Receiver and Wax Guard Tool.
Wax Guard
Replacing the Wax Guard
To Replace the Wax Guard
1. Insert the Removal End (-) of the tool into the used wax guard.
2. Rotate the tool clockwise about 6 times.
3. Pull the wax guard out.
Replacing the Wax Guard
Inserting the new Wax Guard:
1. Insert the new Wax Guard on the Replacement End (+) of the tool into
the receiver.
2. Once firmly inside the receiver, tilt the tool to leave the wax guard inside
the receiver.
3. Wax Guard should be flush in the canal tip.
Maintenance and Use
Your Canto is a very durable hearing
aid, if handled with care. Therefore,
be particularly careful in the
following everyday circumstances:
Moisture is one of the main causes
of hearing aid failure. Protect your
aid from moisture at all times.
Never wear your hearing aid in
the shower, bath, sauna or while
Always keep the aid protected when
out in the rain.
If the hearing aid becomes wet,
remove the battery and ensure the
aid is dry before using it again.
Never subject your hearing aid to
hairspray, sunscreen, aftershave,
perfume, gel, cream or other
cosmetic/medical products.
In areas of high humidity, periodically
remove the hearing aid and put it in
a warm place to dry out.
Note: Your hearing aid is sensitive to
extreme heat, high humidity, strong
magnetic fields (>0.1T), X-Rays, and
mechanical stress.
Maintenance and Use
Keep your hearing aid away from
sources of high temperature at all
Always remove the battery from
the hearing aid when not in use for
extended periods.
Keep it away from fires, stoves,
heating systems, boilers or other
heating sources.
Always store your hearing hearing
aid in its case, in a clean and dry
Do not wear your hearing aid when
using a hair dryer.
Keep your hearing aid from children
and pets.
Do not leave your hearing aid
exposed to direct sunlight for an
extended period of time.
Consider a hearing aid dehumidifier
for most effective storage.
Maintenance and Use
Do not allow others to use your
Do not wear a hearing aid when
conducting an X-ray or MRI scan or
exposed to strong magnetic field,
high frequency field, or shortwaves.
When using cellphone, however,
electromagnetic field effects cannot
be ruled out.
Handle the hearing aid over a flat
surface, such as a table, to avoid
dropping it.
Do not alter or attempt any repairs
on the hearing aid, as it will void the
Do not place your hearing aid in the
In some countries, restrictions on
the use of wireless equipment may
apply; consult local authorities for
more information.
WARNING: Choking hazard­­­–small
Technical Information
The Canto is manufactured by Hansaton Akustik GmbH Germany and distributed in USA by Audicus.
Operating frequencies: Fc = 3.28 MHz
Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
• Consult the dealer or an experienced radio/TV technician for help.
Returns and Warranty
The Audicus 100% Happiness Guarantee
If for any reason you are not satisfied with your Audicus hearing aid, you may return it within
45 days after ship date for a full refund of the original purchase price.
Note that we will not be able to maintain this guarantee if the hearing aid has been modified, tampered with, damaged or repaired by the user.
Please see the return instructions on the Audicus website.
Manufacturer Warranty
All our hearing aids come with a full 12 month manufacturer guarantee that covers manufacturing defects. The guarantee will not be valid if the hearing aid has been modified or
damaged by the user, or if the serial number has been altered, or if repairs have been made
without the consent and knowledge of Audicus.
If your hearing aid stops functioning correctly and you believe you have a guarantee case,
please see return instructions on
Loss, Damage and Repairs
If you lose or damage your hearing aid, contact us for a discount on your next pair. Also,
feel free to contact us if you think your hearing aid needs repair.
Serial Identification
You can find your serial number inside the
hearing aid. If you open the battery door,
you will see a series of numbers.
The serial number usually begins with two
alphabetical letters, e.g. PF00459.
FDA Information
Use your hearing aid all day long
The best way to ensure better hearing is to practice listening with your hearing aids until you are able to
wear them comfortably all day. Generally, infrequent use of the hearing aid does not provide you with
the full benefit of amplification.
Your hearing aid will not restore normal hearing. Hearing aid will not prevent or improve hearing
impairment resulting from a physiological condition. Hearing aid will help you to make better use of your
residual hearing.
The use of hearing aids is only part of hearing rehabilitation; auditory training and lip reading instruction
may be required as weIl.
Possible Side Effects
The hearing aid or earmold is a custom-made product. If you are experiencing discomfort, see your
audiologist or hearing care professional immediately for modification of the hearing aid or earmold at
the point of irritation. A hearing aid or earmold may cause an accelerated accumulation of cerumen
(earwax). Also in rare cases, the otherwise nonallergenic material may cause a discharge from the ear,
allergic reaction, or any other unusual condition. Please seek immediate consultation with a physician if
these conditions occur.
Warning to Hearing Care Professionals
Hearing care professionals should advise a prospective hearing aid user to consult promptly with a
licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing care
professional determines through inquiry, actual observation, or review or any other available information
concerning the prospective user, that the prospective user has any of the following conditions:
FDA Information
Warning to Hearing Care Professionals (continued):
(i) Visible congenital or traumatic deformity of the ear.
(ii) History of active drainage from the ear within the previous 90 days.
(iii) History of sudden or rapidly progressive hearing loss within the previous 90 days.
(iv) Acute or chronic dizziness.
(v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.
(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1000 Hz and 2000 Hz.
(vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
(viii) Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a
hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of
impairing the remaining hearing of the hearing aid user.
Important Notice for Prospective Hearing Aid Users
Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed
physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid.
Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists,
otologists, or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically
treatable conditions that may affect hearing are identified and treated before the hearing aid is
Following the medical evaluation, the physician will give you a written statement that states that your
hearing loss has been medically evaluated and that you may be considered a candidate for a hearing
aid. The physician will refer you to an audiologist or a hearing care professional, as appropriate, for a
hearing aid evaluation.
The audiologist or hearing care professional will conduct a hearing aid evaluation to assess your degree
of hearing.
FDA Information
If you have reservations about your ability to adapt to amplification, you should inquire about the
availability of a trial-rental or purchase-option program. Many hearing care professionals now offer
programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you
may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation
from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining
the nominal fee after which you may decide if you want to purchase the hearing aid.
Children with Hearing Loss
In addition to seeing a physician for a medical evaluation, a child with hearing loss should be directed
to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language
development and the educational and social growth of a child. An audiologist is qualified by training
and experience to assist in the evaluation and rehabilitation of a child with hearing loss.
Identification Information
The date of manufacture is incorporated into the serial number. The warranty is based upon the date of
purchase, not date of manufacture.
The serial number may look like this: AE12345. The first letter of the serial number refers to the month of
manufacture of the hearing aid. For example, A to M is Jan to Dec, N to Z also denote Jan to Dec. The
second letter refers to the year, where every two consecutive letters can be used in one-year increments.
For example, the letters E and F denote 2013, the letters G and H denote 2014, and so on. Note that the
letters I and O are not used in serial numbers, and letters J and K are not used for the year 2015.
Your hearing care professional can answer any questions you may have about the identifying code on
your hearing aid.
Warnings and Side Effects
Magnets may interfere with medical devices (e.g.
pacemakers and magnetic valves).
Your hearing aid has been set up so that changes
in volume and programs are synchronized.
Use magnet only if confident of safe distance, e.g.
4 in. (10 cm) of pacemaker.
One remote can be coupled with a single or a pair
of aids. If hearing aids are controlled by someone
else’s remote, please contact Audicus.
Keep magnets away from children; if swallowed
seek medical attention immediately.
Magnets can disturb electrical devices and delete
stored data.
Keep magnets away from computers, color
monitors, television sets, CD, smartphone screens,
video and audio discs, and other electronic
If you purchase a single aid and decide to order
a second, you must send back the unit so that
the aids can be coupled and synchronized; also
include the remote control.
If you purchase a remote control after initial
purchase, you must send the aid(s) back to
Audicus so that they can be synchronized.
The performance of Bi-com/i-com 2(the coupling
technology) may be affected by electromagnetic
interference, e.g. from a computer monitor or
halogen lamp system controlled by a switching
power supply.
Warnings and Side Effects
Other Warnings
Audicus hearing aids are intended to improve the
hearing of the hearing impaired persons. Diagnosis of hearing loss and prescription of hearing aid
must be performed by a hearing health specialitst
(e.g. ENT specialist, audiologist, or hearing
professional). They are not intended for anyone
under 18 years of age.
Hearing aids should be used only as directed and
adjusted by your trained hearing aid professional.
Do not use your hearing aid or remote control in
potentially explosive environments.
Do not switch hearing aids between ears or allow
others to wear or use your hearing systems.
If you experience dizziness, drainage or bleeding
from the ear, or sudden hearing loss, see your
physician immediately.
Do not insert aid if foreign object is inside ear
Consult a licensed physician if you have ear canal
blockage, a lasting ear infection or a plugged up
fullness feeling.
Consult a licensed physician if you have ringing in
one or both ears within last 90 days.
Keep hearing aids out of the reach of children,
pets, and individuals with diminished mental
A hearing aid may stop functioning, e.g. if the
battery goes dead. You should be aware of this
possibility, in particular if you are in traffic or
otherwise depend on warning sounds.
If dome is stuck inside canal, seek a medical
professional immediately.
Contact Us
Audicus, Inc.
134 West 29th St, 5th Fl
New York, NY 10001
Tel: 888 979 6918
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