Telex Radio Dispatch

Telex Radio Dispatch
Innovating the Future of Mission Critical Communications
Table of Contents
C-Soft 4
Nexus IP Console Position
Network Recorder
Telex System Manager
Telex ROIP for San Ramon Valley’s mobile ECC
San Ramon Valley Fire District (San Ramon, CA) in the
“Because we’re using mobile radios, we don’t have the
San Francisco bay area is one of many busy emergency
consoles set up to change channels—we’re using all the
service departments relying upon the solid performance
capabilities of the radios. We can travel all over the bay
of Telex IP-223 IP-based network remote adapters for
area providing communications, and are not restricted to
their mobile command vehicles.
2, 16, 24 channels—the radios select the channels.
Suter states: “The system is easy to program and set up,
we like how it provides channel-to-channel interoperability
The IP-223 units are at the heart of an absolutely
user-friendly dispatch system.
with each console.”
—Chris Suter
San Ramon Valley Fire District Communications Coordinator
2 |
More Installations
Than Any Other IP-Based
Dispatch System.
Telex ROIP for Cobalt
Equipment’s mobile ECC
Cobalt Equipment and TelePath chose the Telex IP-223
ROIP / C-Soft dispatch system because it was the best
solution for a mobile response unit. “Telex is very userfriendly, It can be changed quickly, and it’s very flexible.
We looked at several other systems, but we kept on
coming back to Telex. A lot of states and state fire
agencies also use Telex, so we figured that it would be
a good fit with anyone with whom we would ever work.”
—Rob Knabe
President, Cobalt Equipment
Telex ROIP heads for the Stratosphere Casino - Las Vegas
“Our PBX operators need to stay focused on the
radio-base station on their screens and the channels
phones and providing guest service rather than
are arranged so that they can see them clearly
navigating screens or using complicated technology,”
without scrolling; they don’t need to do anything
Lawney adds. “The interoperability between the
beyond click on an on screen button to view, scan
phones, the GUI on the computer screen and the
and send the call messages out.
IP-223 systems behind the scenes is as user-friendly
as it is technologically seamless. The operators have
the usual buttons that you would see on a regular
“Working with McIntosh and Telex was a great
experience. There were no issues, no down time and
the system is a perfect fit for us.”
—Melissa E. Lawney, Telecomm Specialist for
American Casino & Entertainment Properties LLC
Telex Radio Dispatch brings flexibility to
University of Phoenix Stadium
“The 24-hour stadium security team covers a multitude
Creative Communications recommended a Telex
of responsibilities during its rotating shifts, including
C-Soft 12-line basic dispatch console, using IP-223 to
video surveillance, fire alarms, door/gate monitoring
interface remotely with CDM base radios.
and answering after-hour incoming phone calls. An
easy-to-use dispatch system was essential, especially
in terms of training new staff and ensuring seamless
operator turnover at the primary dispatch position.”
—Nick Spiro, Creative Communications | 3
Software Based Radio Dispatch Console
C-Soft is the industry’s most flexible and capable software
back-up of communications assets, and the ability to save
dispatch console, and is the perfect application for
multiple configurations on a single computer. This proven
any dispatch environment. C-Soft delivers all of the
application has been deployed in communication centers
dispatch capabilities you expect while also giving you
around the world in applications from 911 dispatch to
the flexibility that only an IP-based software console can
mobile command centers and transportation management.
provide: simple and quick deployment in the field, easy
Telex Radio Dispatch solution for
New Hampshire Department of Safety
Six C-Soft workstations are currently in use at the Concord location, with 50 channel
licenses. The C-Soft system’s GUI can be easily modified to an operator’s needs, making
it very easy to interface with and control what the Telex systems can do. For example,
because the IP-223 can be easily implemented on a phone line or on a radio, the team is
able to shadow or tag any of the existing systems on their network and either roll them in
to theirs or have them serve as a backup. Operators in Concord can now extend this kind
of backup functionality to other districts by request, in addition to hardware backup.
PC Requirements:
• Operating System: Windows 7 or Windows XP
• Network Connection: 10Mbps or 100Mbps TCP/IP connection
• Processor Speed: Intel Pentium Dual CPU 1.8GHz
• Memory: Minimum of 2.00GB of RAM recommended.
arallel Applications: Telex recommends that mission critical
dispatch settings do not run other applications on PCs running
C-Soft, especially those applications that place high demands
on processing power, sound system or network assets.
NOTE: These are minimum requirements and users should bear in mind that when handling a large number of lines - 50 or more per PC – it
is strongly recommended that more powerful computers and more robust network resources be deployed. Please consult your integrator for
specific system recommendations.
4 |
C-Soft Features:
Available Configurations:
• C-Soft is available in configurations from 2 to 200 lines.
User Interface:
• User-controlled configurations for any dispatch application.
Signaling Capabilities:
• MDC1200 encode and decode, NexEdge, FleetSync encode and decode,
DTMF, serial and OTA FleetSync, 5/6 tone - supports emergency, group,
individual, and status calls.
Instant Recall Recorder:
• Tracks the last ten minutes of both select and unselect speaker audio.
• Buttons can be set up to start playback at various points in the buffer or
played call-by-call from the call buffer.
Information Windows:
• Per Line Call History, Active Emergency, Emergency History, Manual Call
List, and Status Windows.
Intercom Capabilities:
• Intercom communications between dispatch positions can be set up on all
consoles on the system.
DTMF Keys:
• A full, 16-key keyboard is supported.
• Multiple paging formats are built into the C-Soft console software.
• Quickcall II in both the 100 and 1000 group formats, as well as DTMF,
Knox Paging tone, and 5/6 tone paging.
• Manual frequency entry mode is also supported.
Alert Tones:
• Three alert-tone types are supported, including steady tone, pulsed tone,
and high-low warble.
• All frequencies and durations are programmable.
C-Soft now has...
Windows 7
WAV Files
UI Clock
Programmed Group & Mute Buttons:
• For both Group and Mute functions, lines can be selectively included
within these programmed buttons, allowing for instant access to particular
lines of interest.
• Up to 30 simultaneous crosspatch groups are supported.
Status Indicators:
• 24-hour clock, VU Meter, PTT Indication, and Instant Recall Recorder
progress are displayed on the upper status bar.
Flexible Audio Interface Options:
• Using Telex’s new ADHB-4 and the RHB, C-Soft can interface with all
common dispatch communication audio sources, including headsets,
desktop microphones, (up to 6) external speakers, and footswitches. The
HB-3+ is also still available.
SIP Telephony:
• Crosspatch, DTMF hold, call history, phone directory, stun, and proxy
• Provides audio adjustment with silence detection and jitter buffering.
• Able to specify IP interface for SIP connections.
• Per line configuration for each SIP account. SIP is only available with
24 lines of C-Soft dongle or above.
Multiple Vocoders:
• Per Line Vocoder Type ability to select lower bandwidth Vocoder.
Special Interfaces:
• iDEN, TETRA, P25, and Phone/PSTN | 5
Dual IP Network Remote Adapter Panel
The Telex IP-223 IP Network Remote Adapter is the center of our IP solutions. The IP-223 bridges two-way radios
and other communications devices onto the IP dispatch network. It also enables a number of other functions:
• Multiple types of communications interface: IP, 2-wire, 4-wire, iDEN, local control, and TDI with phone.
• Seven functional modes available in every device:
— Local
Direct connection to any radio, bridging it onto the IP network.
— Tone
Generate standard control tones via conventional connections to radio.
— Console
Bridge analog consoles into an IP dispatch network.
— Crosspatch/RepeaterDirectly patch communications devices on the network without a console.
It can also be used to extend coverage.
— Phone
Connects a standard POTS telephone line to the dispatch network via the TDI.
— iDEN
Puts iDEN phones onto the dispatch network and provides advanced access and control.
Provides access to advanced features of the TETRA system
via an interface with Sepura radios.
• Telex System Manager: View, manipulate, and manage multiple Telex device parameters and settings.
Easily detect all Telex devices on the network for easy configuration.
Each IP-223 allows you to connect and control up to two communications devices from any dispatch
location on the network; that network can be within a single building, or can reach across the entire
country—wired or wireless.
Denver Public Schools use Telex for stability and effectiveness
“I have been working with two-way radios for DPS going on 25 years now, and RoIP is the neatest
technology I have seen in communications yet. The ability to multicast over Ethernet is a powerful tool.
RoIP has created endless possibilities for our two-way applications. We can design and add on to the
Telex IP-223/C-6200 system in many different ways. It’s a great platform to grow with.”
—Jim Bailey,
Denver Public Schools Radio Room
6 |
IP-223 Features:
• Encode iDEN Emergency – Able to receive and decode ID
and information related to incoming iDEN emergency signals.
epura Status Messaging – Able to decode, and
display status messages generated via TETRA (Sepura
SRM200/3500) radios.
adio Telephony Operation – Allowing local console to
change a remote radio channel via POTS line.
nhanced Crosspatch capabilities:
— Line-to-line crosspatch – Enable and disable via
DTMF strings.
tart/Stop Function Tone Line-to-Line Crosspatch –
Designated function tones have the ability to
automatically set up and knock down line-to-line
crosspatches within the device.
— Dial – Remote user with portable radio can key a DTMF
string, causing IP-223 to take the TDI off-hook, dial a
preprogrammed phone number, and establish a patch
between the devices via DTMF strings.
— Dial VoIP – Remote user with portable radio can key
DTMF string, causing IP-223 to join different multicast
group and port–mapping the IP to a different channel.
enwood P25 TK5710/5810 serial control – Supports
encode and decode of FleetSync ID and P25 ID, channel
change, scan ON/OFF, and monitor. Also capable of direct
serial control of Kenwood 80, 90, and 150 Series radios.
• Generate FleetSync MSK signal at the IP-223 –
DMR Radio: NexEdge Does not require specific Kenwood
base station.
• Advanced compatibility with multiple radio manufacturers
– Motorola, Kenwood, EF Johnson, iDEN, Sepura.
• 5-Tone Detection – Decodes 5-tone messages received from
remote radios and sends console information to display.
OR Click Dialing – While using COR, the remote user can
key click a portable radio, causing the IP-223 to take a
TDI off-hook, and dial a preprogrammed phone number to
establish a telephone connection between remote user and
a designated dispatch console.
• Improved Web-Based Programming Interface – Redesigned
Web page displays important information on start screen
and simplifies navigation to critical programming areas.
— Phone Patch - Remote user with portable radio can key
a DTMF string, causing IP-223 to take the TDI off-hook.
The user can then manually dial a phone number.
— Multiple Vocoders - Per Line Vocoder Type - ability to
select lower bandwidth Vocoder.
IP-223 Available Options:
• FleetSync Encode and Decode
•MDC1200 Encode and Decode
• iDEN Interface with NI-223
• TDI telephone interface required if using POTS
• Multiple Vocoders | 7
Nexus IP Console Position
Complete Communications Solution
communications—stability, performance, and world-class dispatch capability.
Nexus IP Dispatch Consoles:
Build your Dispatch Position
The IP platform makes it simple to install, easy to expand, and flexible enough
Choose a PC Platform, Monitor,
to use in any dispatch setting.
C-Soft, Headset Adapter &
The Nexus IP Console Position delivers everything for dispatch
Dependability and Performance
Telex has built the Nexus IP Console Position around a world-class desktop
platform. This isn’t just another PC. We’ve selected a custom CPU from Kolar
Industrial Solutions Group. Kolar has been providing the highest quality
industrial and specialty computer control devices to commercial, military, and
industrial markets around the world for nearly 60 years. Kolar computers have
been selected for use in defense operations, medical testing, and research
applications and precision industrial processes.
Service and Support
By standardizing around a single Dispatch Position platform, we have
been able to optimize both the operating system and dispatch software
for maximum stability and performance. And we are able to deliver a total
solution that is significantly enhanced and much easier to support by
removing the variables associated with software installation on an end-user
accessories needed. If the HB3+
Headset Adapter is selected, you
MUST choose a Telex Dispatch
Desktop or Laptop. If you select the
ADHB-4 Headset Adapter, you can
opt to purchase your own computer
that meets Telex Radio Dispatch specs.
To build your position:
Choose your computer
2. Choose C-Soft License size
3. Choose your monitor:
19” LCD Monitor
17” TS LCD Monitor
19” TS LCD Monitor
4. Choose your headset adapter
Flexibility and Scalability
The Nexus IP Console Position can be ordered in configurations from two
HB-3 Plus
provided PC.
to 200 lines. It is our most capable and highest capacity dispatch solution.
5. Choose any of the applicable
The user interface is completely customizable, meaning you can control
the button layout – the size, shape, color and even the labeling. Change the
background color, create simple or advanced dispatch interfaces—the options
are nearly limitless with the Console Position. You can even store multiple
dispatch configurations on a single station for different applications
or usage scenarios.
8 |
Advanced Digital Headset Box & Remote Headset Box
Use our all-new ADHB-4 Advanced Digital Headset Box,
ADHB-4 Features
an enhancement to the current HB-3+, the ADHB-4 is
Ethernet Communication
the next generation radio dispatch headset adaptor. The
Six (6) Audio Channels
One (1) Dual Channel 1/4” Headset Jack
One (1) XLR Connector to Low Impedance
ADHB-4 works exclusively with the Telex C-Soft console
version 5.000 or later. It processes audio internally and
communicates with C-Soft to transfer the signal via USB,
which eliminates the dependence on the PC sound card.
This allows users to purchase their own computer. While
One (1) Desk Mic Jack
the current HB3+ works with two speakers, the ADHB-4
One (1) Telephone handset Jack
supports up to six speakers per position.
One (1) NENA I/O Jack with Offhook Detection
Separate Headset Volume Control Knobs for Select
position. It removes the barrier between users of different
Supports (3) pairs of speakers
PC audio platforms and enables them to relay vital, life-
Any standard amplified speaker
saving information. To further enhance the flexibility
LED Power and PTT Indicator
of the system, the ADHB-4 works with most desktop
12VDC Operation
systems running the latest Microsoft Windows 7. It is also
Two (2) Remote Headset Boxes
backwards-compatible with Windows XP. In addition,
Headset Boxes powered by ADHB-4
the ADHB-4 includes all connections necessary for
Dual channel 1/4” headset jack
Volume control knob
LED for power/PTT indication
Programmable Gain Control
Footswitch Inputs for PTT and Monitor
Two Relays with Form C contacts
AUX Inputs are DC Isolated
Color LCD Type Display
The ADHB-4 is the heart of the C-Soft console dispatch
full integration into the most common radio dispatch
configurations, including Footswitch Input, Output relays,
auxiliary inputs, RJ11 Mic, XLR Mic, 1/4” headset jack and more.
One of the most striking features of the ADHB-4 is its
full-color LCD screen. This display hosts a rich interface
which provides the user with at-a-glance system status
updates. Direct from the position, the user can view
speaker activity, PTT status, IP address and more. With its
network capability, the ADHB-4 can also be managed via
— Network clock
web interface. These advanced configuration options will
— Available speaker indication
bring peace of mind to dispatch operators, enabling them
— PTT indicator
to focus on the critical task at hand.
— Active inputs indicator
Our new Remote Headset Box (RHB) allows up to two
— IP Address
option RHB’s to connect to the ADHB-4. This allows
— PTT Indicator for RHB 1 and RHB 2
for other users to listen to the dispatch position (ie:
— Adjustable contrast for the backlight
supervisor, second dispatcher).
— Connectivity indicator for headset | 9
HB-3 Plus
Headset Adapter Panel
This HB-3+ is our legacy Headset Adapter Panel. This unit
The HB-3 Plus contains its own microprocessor and software,
has a durable steel construction. Allowing for durability
giving it the intelligence and ability to control multiple inputs
of the unit in heavy-use environments. The microphone
and outputs. The adapter operates in two distinct modes.
and headset input circuits, allows end users to choose
PC mode allows for the use of dispatcher quality standard
between electret and dynamic element microphones.
accessories with the C-Soft application. Legacy Console
Support mode allows the HB-3 Plus to connect to a Telex
console through the headset jack and gives the dispatcher
access to the HB-3 Plus advanced features.
HB-3 Plus Features:
HB-3 Plus Controls:
• Desk mic input
• Volume control
• Footswitch inputs
• Headset on/off switch
• Relay outputs
• Level adjustments
• Recorder outputs
• Diode-blocked inputs
• NENA telephone
• Console connection
• Serial port
Networked Input/Output Control Device
The NEO-10 is a network-based input/output device
NEO-10 also enables the operation of other Telex IP-based
that has 10 DPDT relays and 10 inputs for monitoring
dispatch equipment on a non-multicasting network by
external events. Anytime a relay or input changes, the
supporting 10 channels of echo packet functionality,
NEO-10 sends a message across the network, allowing
which copies voice/data content on the network to and
all console users on the system to see status updates in
from multicast addresses. This feature allows the Telex
real time. For example: NEO-10 can be used as part of a
multicast scheme to operate on a network without having
dispatch position to control the opening and closing of
multicast enabled.
doors, lights, gates, etc. Actual control of the NEO-10 is
accomplished by a TCP/IP socket connection from the
controlling console.
10 |
Dispatch Interface
Access phone lines directly from a Telex IP-based radio
dispatch system.
This innovative technology lets dispatchers place and receive telephone calls
from their console. A single analog phone line can now be a shared resource
among several IP-based dispatch consoles in a facility.
TDI Benefits:
• Allows dispatchers
to patch radio
transmissions and
telephone calls.
• Allows multiple
dispatchers on IP
network to share a
single phone line.
• Passes caller ID
information to
dispatch console for
on-screen display.
Dispatchers can now control and interface directly with
iDEN phones as a controllable asset on a Telex IP-based
radio dispatch system.
Users will be able to change groups, initiate and terminate calls, crosspatch iDEN
calls to other radio channels on the network, and communicate directly with the
phone user. And, because this is an IP-based device, dispatchers on the network
have access to all functions. The NI-223+ provides power to the iDEN phone and
passes caller ID information back to the console, giving the dispatcher access to
valuable tracking information.
NI-223+ Benefits:
• Decode incoming emergency calls.
• Passes caller ID information to
dispatch console for display.
Access and control an EFJohnson 5300 radio
directly from your console.
The EFJohnson 5300 mobile radio is available in bands from VHF to
700/800MHz and is used around the world. Users have the unique flexibility
to crosspatch the 5300 mobile radio with any other communication platform,
including iDEN and a range of other two-way radios.
IP-25300 Benefits:
• Provides the capability to
crosspatch the EFJohnson
5300 mobile radio to any other
communications asset on the
dispatch network.
• Digital interface gives complete
control, including channel change,
ANI (P25 and others), emergency
status, scan on/off and encryption
• Easy to configure and install. | 11
Network Recorder
Network Recorder:
Network Recorder Monitors
The Telex Network Recorder allows you to monitor and
The Network Recorder Monitor application monitors the
record audio for any channel in real time. It also stores
status of the Network Recorder application and notifies
detailed information for each call and event in an SQL
users if an error has occurred in the system.
database for quick and easy retrieval. This includes:
• Source IP addresses
• Check for Heart Beat, Warning, and Errors
• Reporting Messages:
• Channel changes
— MP3 compression problems
• Crosspatch creation and teardown
— Database connection/reconnect problems
• Supervisor mode start and end
— Protect key (dongle) not found
— Sound card problems
• Date, time, and call duration
— Hard drive full
• Line number
— Database rebuilding
• Scan status
— A line has been recording over half an hour
• NEO-10 relay and input logging
— Accumulation of error files
— Less than 20GB left on hard drive recorder has closed
Using the Telex Network Recorder, you can access
The recorder monitors your radio network for audio
extensive amounts of call information, sorting and refining
packets and records those that meet your criteria. These
your searches with a high level of detail. For example, you
are stored as raw PCM audio and then compressed into
can search for all calls made by a particular user during a
MP3 files. A 32-bit digital signature is added to the file
particular time period on a particular channel.
to guarantee its authenticity. Both RX and TX audio are
stored and separated for search purposes.
The Network Recorder can record radio traffic from
standard VoIP formatted lines, EFJohnson 2600 series
Network Recorder Software
The new network recorder is sold in combinations of 12, 24, 50, and 100 licenses.
12 |
Remote Database Reviewer
Recorder Search Engine:
for playback on another computer or an MP3 player. Large
The Network search engine can search the recorder
groups of calls can be archived for permanent storage and
computer using these parameters: ANI, line number, date,
to clear disk space. Archived calls can then be brought
time, and call duration. Unrelated calls can be removed
back into the database for later review.
from the search screen, and calls of interest can be copied
The Remote Database Reviewer and Network Recorder’s
relationship is as client and server, respectively. The
Remote Database Reviewer (client) connects to Network
Recorder (server), and a session is created. While the
session is active, Remote Database Reviewer is able
to perform database queries and request audio from
the Network Recorder server. As long as the session
is active, the session’s user account is also considered
active. When Remote Database Reviewer is closed, the
session ends, and the user becomes inactive. In order to
• Higher performance Rackmount PC
— Faster CPU speed, more RAM
— Dual 500GB hardware RAID
control hard drives
— Separate OS drive
— 250GB SATA removable hard drive
for archive
— Easy to recover the system in case
of failure
ensure Network Recorder is able to perform its recording
• Exportable
duties as well as hosting audio files for Remote Database
• Additional archive hard drive available
Reviewer, Network Recorder allows for only six (6)
sessions at a time.
The Telex Remote Database Reviewer software is a
powerful state-of-the-art tool that enables a user to
remotely access the Telex Network Recorder database
of audio files for playback, and data export to generate
a report for portable viewing. The Remote Database
Reviewer is able to stream and copy audio files and data
from the Network Recorder’s archive of recorded audio. | 13
Hardware Consoles
Eight-line IP-Based Radio Dispatch Console
The IP-1616 is a workhorse console that offers all the
The IP-1616 requires no CEB or additional CPU equipment
dispatch features and control that you would expect from
for operation. All processing and control capabilities are
a larger, more expensive solution. Multiple IP-1616s can
completely self-contained within the unit. Requires a
be used to control larger operations. Its smaller desktop
gooseneck desktop microphone or dispatch headset for
footprint takes up less room at the workstation, but still
operation—all sold separately.
offers all the dispatch capabilities and controls you need.
IP1616 Features:
• Call history
Up to last 50 incoming calls displayed.
• Autodial
Dials from history list and phone list.
• Caller ID
Displays phone, iDEN, MDC, FleetSync, TETRA and 5-tone).
• NEO-10 Support
Two NEO-10 relays from the console.
• iDEN Support
Full support of NI-223 features,
including ID, go-ahead beeps, busy signal, and manual dial.
• Scan Feature
Scans for supported radios.
• Emergency
Decodes incoming emergency signals
from supported ANI formats.
• Clear/Coded Transmit
Transmits to EFJ RS5300 mobile radio.
­ adio Telephony Operation
Allows local console to change channel of the
remote radio via POTS line. Also, gives operators the
ability to designate certain lines to automatically
failover to a standard POTS line if the IP connection fails.
• ­Phone line interface
Allows interfacing to a phone line.
­ elex System Manager (TSM)
View, manipulate, and manage multiple Telex device parameters
and settings. Easily detect all Telex devices on the
network for configuration.
enwood P25 TK5710/5810 serial control
Supports encode and decode of FleetSync ID
and P25 ID, channel change, scan ON/OFF,
and monitor. Also capable of direct serial control
of Kenwood 80, 90, and 150 Series radios.
• Generate FleetSync MSK signal at the IP223
Does not require specific Kenwood base station.
14 |
IP-1616 Features:
• Simplex/full-duplex operation (field
• Crossmute (Ethernet-based)
• Parallel console update
IP-1616 Controls:
• Monitor, intercom, and PTT button
• Up to four alert tones
• Crosspatch
• Instant call Recorder (IRR)
• Group select, two pre-determined
• Telex System Manager (TSM)
• Supervisory control
easily detects C-6200 device on the
• 16-digit DTMF keypad
network for easy firmware upgrade
• Volume controls
and configuration.
• Parallel TX LED detect
• 16-channel control
• Channel selection
• Crosspatching of two to eight lines
• Instant PTT
• Communications with crosspatch
• Four programmable buttons
groups while operating on unused
• Paging (two-tone, DTMF, manual)
• A-menu and B-menu buttons
• Line select call with alarm
18-Line IP/Analog Radio Dispatch Console
The C-6200 is a unique platform in the dispatch
hardware console back-up to the Nexus IP Dispatch
industry that can function as either an IP-based or an
Position. The C-6200 requires no CEB or additional CPU
analog console, giving you the flexibility to deploy it
equipment for operation. All the processing and control
in numerous settings. Perfect for any small to mid-
capabilities are completely self-contained within the unit.
sized operation, the C-6200 offers world-class dispatch
Requires a gooseneck microphone, desktop microphone,
capability and can even be configured to bridge analog
or dispatch headset for operation—all sold separately.
and IP assets within a single unit. It’s also the perfect
C-6200 Features:
C-6200 Controls:
implex/full-duplex operation
(field programmable)
• Monitor, intercom, and PTT button
• Crossmute (hardwire)
• Crosspatch up to three groups
• Parallel console update
• Group select, three pre-
• Instant Recall Recorder (IRR)
• Telex System Manager (TSM):
Easily detects C-6200 device on the
network for easy firmware upgrade.
• Programmable single or dual
function tones
• 16-frequency control
wo-wire or four-wire (field
programmable with optional line
cards), local, and E&M
• Programmable squelch control
• Up to four alert tones
determined groups
• Supervisory control
• 16-digit DTMF keypad
• Volume controls
• Parallel TX LED detect
• Channel selection
• Instant PTT
• Four programmable buttons
• Paging (two-tone, DTMF, manual)
• Auxiliary up to four buttons
• Paging (multiple formats)
• Supports NEO-10 controls | 15
Two-Line IP-Based Radio Dispatch Console:
The perfect footprint for smaller operations or supervisory
IP-2002 on the network. The IP-2002 requires no CEB or
monitoring situations, the IP-2002 is an IP-based dispatch
additional CPU equipment for operation—all the processing
console in a familiar desktop telephone form factor.
and control capabilities are completely self-contained
Dispatchers using the IP-2002 can initiate a crosspatch
within the unit. The console comes with a handset and
between the two lines as well as inject audio into the
panel mic. Other microphone options are sold separately.
crosspatch. A simple Ethernet connection places the
New Features:
all history – Up to last 50 incoming calls displayed.
• Autodial from history list and phone list.
• Caller ID (Phone, iDEN, MDC, FleetSync, TETRA and
• IDEN Support – Full support of NI-223 features, including
ID, go-ahead beeps, busy signal and manual dial.
• Scan feature for supported radios.
• Emergency – Decodes incoming emergency signals from
supported ANI formats.
• Clear/Coded Transmit for EFJ RS5300 mobile radio.
• ­Radio Telephone Operation – Allows local console to
change channel of the remote radio via POTS line. Also
gives operators the ability to designate certain lines to
IP-2002 Features:
automatically failover to a standard POTS line if the IP
connection fails.
• ­Telex System Manager (TSM): View, manipulate and
manage multiple Telex device parameters and settings.
Easily detect all Telex devices on the network for easy
• Kenwood P25 TK5710/5810 serial control – Supports
encode and decode of FleetSync ID and P25 ID, channel
change, scan ON/OFF, and monitor. Also capable of
direct serial control of Kenwood 80, 90, and 150 series
• Generate FleetSync MSK signal at the IP223 – Does not
require specific Kenwood base station.
IP-2002 Controls:
• 100 talkgroup/frequency control
• Monitor, Intercom, PTT
• Simplex/full-duplex (field
• Up to two alert tones
• Crossmute (Ethernet based)
• Supervisory control
• Parallel console update
• 16-digit DTMF keypad
• Instant Recall Recorder (IRR)
• Volume controls
• Line select call with alarm
• Parallel TX LED detect
• Crosspatch
• Frequency selection
• Menu button for direct menu access
• Paging (two-tone, DTMF, and manual)
16 |
Six-line Analog Tone Remote Control Console
The C-1616 is designed for easy field programmability. Its
Its unique vacuum florescent display provides channel
modular design offers selection and control of up to six base
alpha/numeric indication, and features clock and audio-
stations and 16 frequencies. The C-1616 comes standard
level meter. Multiple consoles can be easily programmed
with two channels. Additional channels may be added by
by using the serial port located on the back of each
installing another two-line module—sold separately.
console. Unlike other manufacturers’ equipment, the C-1616
requires no additional programming. Optional: handset/
headset, gooseneck mic, desk mic, and footswitch.
C-1616 Features:
C-1616 Controls:
wo-wire or four-wire per line
(field programmable)
• Simplex/full-duplex per line
(field programmable)
• Programmable squelch control
per line
• TX monitor
• Supervisory control
• Two alert tone cadencing
(keypad programmable)
• Crossmute per line (hardwire)
• TX notch filter
• Wildcard groupings
(function tones)
elect/unselect status
for each line
• Selective call indication
• 16-function tone button selection
• TX all button
• RX all button
• Mute button
• Alert button
• AUX relay button
• Intercom
• PTT button
• 16-digit DTMF keypad
• Supervisory button
• TX detect LED for selected audio
• Line activity monitor LED
for each line
Two-line Radio Control Console
Compact, but still loaded with features, the reliable
programmed by using the DTMF keypad on the front of
C-2002 offers crossmute and supervisory capability and
the console. Used with our mating DSP-223 series adapter
programmable squelch control, which eliminates the
panels, the C-2002 meets all the needs and requirements
unwanted noise generally associated with line monitoring.
for controlling remote base stations. The console comes
The C-2002 can control two base stations and select up
with a handset and panel mic. Optional: headset, desk mic,
to 99 frequencies. This DSP-designed console can be
footswitch, and wall-mount kit.
C-2002 Features:
elective call indication
Parallel console update
Alert tone
Time duration of the PTT
Audio delay
Function tones
Two-wire or four-wire
(field programmable),
local, and E&M
Simplex/full-duplex (field
Programmable squelch control
Crossmute (hardwire)
TX monitor
Supervisory control
TX and RX notch filter
Programmable TX delay
C-2002 Controls:
onitor, Intercom,
• Alert tone
• ALT button
• Mute, release and
select (per line)
• Supervisory control
• 16-digit DTMF keypad
• Volume control
(select and unselect)
• Parallel TX LED
• Frequency selection
• Three simultaneous
microphones | 17
C-2000, C-2000HS:
Single-line Radio Control Console
The C-2000 allows dispatchers to select and control a single
by using the serial port located on the back of each console.
base station and up to 100 frequencies. It’s also designed for
Unlike other manufacturers’ equipment, the C-2000 requires
easy field programmability using the DTMF keypad. Used
no additional software. The C-2000 console comes with a
with Telex’s DSP-223 series adapter panels, this console
built-in mic. Optional: handset/headset and desk mic. The
meets all dispatchers’ needs and requirements for controlling
C-2000HS includes handset. Optional: headset, desk mic,
remote base stations. Multiple consoles can be programmed
footswitch, and wall mount kit.
C-2000 Features:
• Programmable single or
dual-function tones
• Two-wire or four-wire
(field programmable)
• Simplex/full-duplex (field
• Programmable squelch control
C-2000 Controls:
• Monitor
• Intercom
• PTT button
• 16-digit DTMF keypad
• Volume control
• Parallel TX LED detect
• Frequency selection
• TX monitor
• Supervised control
• Crossmute (hardwire)
• TX notch filter
• Alert tone/warble
• 15 programmable DTMF
Telex Band-Bridge:
• Parallel console update
Frequency Re-Banding Solution
In this solution, Telex IP-223, Dual Network Adapter
The IP-223s are employed to provide parallel control of
Panels provide the functionality required for the
two base stations operating with old and new channel
parallel operation of two base stations and the back-
assignments and, additionally, will provide crosspatch
to-back repeater interface. Operation is such that tone
communication between the two base stations. In this
remote control of a particular mutual aid channel by
configuration, two IP-223 panels are required and are
the dispatcher causes both old and new frequency
collocated with the remote base stations. One IP-223
assignments to key and transmit simultaneously.
operates in console mode and receives dispatcher audio and
In the reverse direction, subscribers working through either
old or new channel assignments would be heard by all
parties to a particular mutual aid event. Dispatcher control
will be maintained at all times where the dispatcher will have
control tones from the mutual aid connectivity network. The
second IP-223 is configured for tone mode and is interfaced
with the two base stations. The two IP-223 panels are
connected back-to-back using their Ethernet interfaces.
priority over subscriber communications and the capability
The IP-223’s offers unique capabilities to the Telex Radio
to enable and disable the repeat function of the various
Dispatch solution including its ability to handle two lines
channels – all via standard tone control with no modification
per unit, and to operate in multiple different modes straight
to operational procedures in place today.
from the factory. No other network adapter panel offers as
much flexibility and capability as the IP-223.
18 |
Tone Remote Adapter Panel
Tone Remote Adapter Panel
The Telex Radio Dispatch DSP-223 Tone-remote adapter
The TRA-223 tone-adapter is a simple way to remotely
provides a reliable means of remotely controlling two-
control radio base stations. The TRA-223 can be used
way-radio base stations. The adapter can be used in
in conjunction with all Telex analog consoles, or other
conjunction with all Radio Dispatch consoles, or other
manufacturers’ consoles that use the industry-standard
manufacturers’ (such as Motorola and GE) remote
sequential tone keying format.
consoles that use the industry-standard sequential tonekeying format. The DSP-223 is interconnected to the
distant remote control console(s) by any voice-grade
transmission medium such as a microwave link, leased
telephone line, or a twisted-pair 600-ohm line. All DSP223s are capable of decoding the PTT (push-to-talk/
transmitter-on) tone sequence and the voice-plus-tone
signals during transmission. All models are prepared for
jumper plug conversion from two-wire line operation to
Base stations can be connected to the distant remote
control console(s) by any voice-grade transmission
medium-microwave link, a leased telephone line, or a
twisted pair 600 ohm line, and are capable of Decoding
the PTT and Monitor function tone sequence. The TRA223 also features a front panel dip switch that allows you
to select various options, such as two- or four-wire line
operation along with full duplex.
four-wire line operation. In the four-wire mode, the panels
are full-duplex capable.
Telex System Manager
Telex System Manager (TSM) software allows users to
replaces and improves upon the existing FTP Telex and
easily configure Telex devices. TSM allows a user to view
Configuration Saver programs.
and manipulate configuration parameters for the IP-223,
IP-2002, and the IP-1616. In addition, TSM includes
• Windows XP SP2 or higher
the ability to update firmware on the IP-223, IP-2002,
• .NET Framework 2.0 or higher
IP-1616, C-6200, and the NEO-10. Telex System Manager
• Windows Installer 3.1
• Option to save the configuration to a file
• Selectively copy device parameters from one
configuration to another
• Import or export to XML or CSV file, ID
directory, Crosspatch table
• Save device configuration files to local disk for
backup, archiving, or duplication
• Record configuration files back to a Telex device
TSM Compatible With:
• IP-223 version 4.100 or higher
• IP-2002 version 4.100 or higher
• IP-1616 version 4.100 or higher
• C-6200 version 1.066 or higher
(detected, firmware update only)
for this
• NEO-10 version 4.001 or higher
(detected, firmware update only)
• CSoft version 4.100 or higher (detected)
• Network Recorder version 4.200 or higher (detected) | 19
IP-Based Radio Control System
V.I.P.E.R. Benefits:
ompletely self-contained
command center
asily transported and
reates instant
interoperability among
disparate radio systems
stablishes complete
and robust dispatch
asily expands or
integrates with other
communications systems
Use the V.I.P.E.R. and our innovative IP dispatch technologies
Number of radios needed for control
to create completely self-contained dispatch networks
Each installed Network Remote Adapter (IP-223) allows you
that are easy to deploy in emergency situations, providing
to control and network up to two radios. The number of
effective communications interoperability solutions. Radio
different radio systems you need to control will determine
system interoperability is achieved instantly through simple
the number of IP-223s to include. Typically, two extra
crosspatches on the console. The IP-based system increases
IP-223s are added to allow additional radios to be added to
the reliability of the system and makes it easy to add
the system in the field.
additional radios or dispatch positions on scene. Because
Number of pre-configured radios for installation
V.I.P.E.R. is based on a modular architecture, it provides the
flexibility to create an exact solution for any application.
Any authorized Telex Radio Dispatch dealer or integrator
can help design a system that fits your needs. Our VIPER
MCU and VIPER 8 can be connected together to achieve
expanded capabilities.
When building a V.I.P.E.R., agencies and integrators often
choose to have their most commonly used radios built right
into the unit, which minimizes the amount of setup time in
the field and provides complete interoperability and radio
control in your most common deployments.
Other portable radios to add when necessary
By considering in advance which other types of radios might
need to be added on the scene of an incident, you will be
better prepared when the situation arises. Adding control
cables is all that is necessary.
V.I.P.E.R. MCU Package includes:
V.I.P.E.R. Eight Package includes:
• Nexus IP Laptop Computer
• 12-Line C-Soft Dispatch Console Software and Network
Recorder Software included
• Four Telex IP-223 Radio Controllers
• Built-in storage drawers for laptop computer
and accessories
• External speakers
• External connection for up to eight different
portable radios
• External Cat-5 network connection
• Internal network switch
• 110V – 240V @ 320W max power supply
• Rugged weather resistant mil-spec case
• Overall closed dimensions 28” W x 29.5” D x 22.5” H
• Four Telex IP-223 Radio Controllers
• External connection for up to eight different portable radios
• External Cat-5 network connection
• Internal network router
• 110V – 240V @ 100W max power supply
• Rugged weather resistant mil-spec case
• Overall closed dimensions
28” W x 27.25” D x 15.5” H
20 |
More Installations Than Any Other IP-Based
Dispatch System.
Telex ensures seamless communications along St. Lawrence Seaway
Telex Dispatch equipment is ensuring seamless
(interfaced with IP-223 ROIP adapters), one of which is a
communications along the length of one of the world’s
supervisory position for controlling communications over
busiest maritime thoroughfares: the St. Lawrence Seaway.
the length of the Seaway about 200 KM. Three more C-Soft
The Seaway’s primary communications center is at St.
positions are dedicated to controlling the locks. All of the
Lambert, QC – one of the seven main locks that connect
above are backed up by two identical- C-Soft positions at a
the Seaway’s system of canals. The St. Lambert location
smaller center at lock two in Sainte-Catherine, QC.
is equipped with two primary Telex C-Soft positions
Telex Radio Dispatch Solution for
Eastern Quebec Emergency Call Center
Remi Gignac with CAUREQ described their requirements
CAUREQ is now running four positions of Telex Radio
for the new dispatch positions: “Currently we have twelve
Dispatch software and is interfaced to nine IP-223
base stations, controlling both Kenwood and Motorola
interface gateways. The system gives CAUREQ the
radios. These systems need to have Fleetsync encode and
ability to respond quickly and easily to Fire and EMS
decode as well as MDC1200 encode and decode. Some of
requests in this very large and remote area.
these stations also support paging as well as audio to the
various Fire Departments and Ambulance Services in this
remote area of Northern Quebec.”
IP-based Dispatch System FAQ
Can we use our existing computer network to
create an IP-based dispatch system, or do we
need to build a new one?
could be a potential location for communications equipment.
The answer to this question depends on the IP dispatch
two-way radios because the network ties them together.
If you have offices across the country that are all connected
via a network, you could communicate between them using
system application. In many cases we can use existing IP
networks, but in other cases, like public safety applications,
you may want to think about creating a secure, standalone
How much bandwidth will the dispatch system
use on the network?
communications network. Here are a few things to consider
C-Soft low-bit Vocoder, there can be a bandwidth
with regard to IP dispatch solutions:
savings of up to 30 percent. This depends on how many
• How much traffic is on my existing network and
radios and dispatch positions you want on the system. The
how much bandwidth is available to dedicate to a
breakdown is simple: every device you connect to the system
communications solution?
that operates in simplex mode requires 50kBits of available
• Does your network support multicasting? Multicasting is
an important element in making our dispatch solutions as
effective as possible. We can work with non-multicasting
networks but there are some limitations.
bandwidth. Multiply that times the number of radios you have
on the system—eight radios means 8 x 50kBit or 400kBit for
effective simultaneous communications. Always make sure
the network has the capacity to account for the maximum
possible number of simultaneous transmissions.
• Do you want to connect and communicate between multiple
locations or installations via an IP dispatch network? If so,
that means you have to have a good network connection
between them. Anywhere you have a network connection | 21
Dispatch Headsets
DH2000 Single
Side Dispatch
Dual Side
Dispatch Headset
Weight 3.2 Ounces
Stereo No
Mic Noise Canceling Electret Microphone
Made in USA
Ear Seals Foam
Warranty 3-Years
The DH2000 Single Side Dispatch Headset & DH2200
Dual Side Dispatch Headset leverages the Telex Airman
750 headset which is a best in class lightweight headset.
This headset weighs in at only 3.2 ounces and features an
DH3000 Single
Side Noise
Dispatch Headset
amplified noise canceling electrec mic for crystal clear voice
transmission. A flexible boom allows microphone adjustment
to preferred side, and the adjustable stainless steel headband
makes it comfortable even on the longest of shifts.
Dual Side Noise
Dispatch Headset
Weight 4 Ounces
Total Noise Reduction 12dBs
Volume Control Yes
Stereo No
Mic Noise Canceling Electret Microphone
Microphone Boom Flexible Boom
Made in USA
Ear Seals Plush Foam
Warranty 3-Years
Power Source Microphone Bias (requires
boom microphone to be powered
DH-3000 Single Side and DH3200 Dual Side is our
noise canceling headset option. At just four ounces,
these headsets are very light and the ear cups and
cushions have been enlarged from previous models to
enhance comfort. Additional features include a set-and-
22 |
forget volume control feature, noise-canceling electret
microphone and fully flexible boom. This headset
dramatically improves the clarity of communication and
does not require batteries or panel be power-active noise
reduction powered by microphone bias.
Dispatch Desktop Microphone
Telex offers three different types of desktop microphones for use with all of
our console products. Microphones are sold separately from consoles.
MD-MS Specifications
PC Desktop 18RD Specifications
Type: Dynamic Microphone
Directivity: Omni-directional
Sensitivity: -14 ± 4dB at 1KHz
Frequency Response: 200 Hz-5 KHz
Cable: 4 Conductor, 2 Shield, 1.5m ± 5cm
— Height: 1.43 mm
— Width: 67.5 mm
— Length: 12.9 mm
Generation Element:
Dual condenser, back electret
Frequency Response: 50 Hz - 20,000 Hz
Polar Patterns:
Switches and Controls:
Top mounted momentary push-button
Configuration switches
Sensitivity, Open Circuit Voltage, 1 kHz:
Clipping Level (1% THD): >135 dB SPL
Equivalent Noise:
<26 dB SPL “A” weighted
(0 dB = 20 micropascals)
Dynamic Range: >109 dB
Output Impedance, 1 kHz: 200 ohms
Power Requirements: 12-52 VDC
Current Consumption:
<8 mA with P12 supply
Pin 2 positive, referenced to pin 3, with
positive pressure on the diaphragm
10-foot, 5-conductor (2-conductor
shielded) black cable, terminated with
a professional 3-pin male XLR style
connector with gold plated pins
Logic Levels:
Standard TTL levels for switch out and
LED control
5 Volts = Logic High
0 Volts = Logic Low
Base Length = 175 mm (6.9 in.)
Base Width = 117 mm (4.6 in.)
Base Height = 56 mm (2.2 in.)
Gooseneck Length= 470mm (18.5 in.)
Max Head Diameter= 14.6 mm (0.58 in.)
Gooseneck Diameter, Upper=
6.4 mm (0.25 in.)
Gooseneck Diameter, Lower =
7.9 mm (0.31 in.)
Accessories Furnished: Windscreen
Optional Accessories:
WS-PC1 Large Windscreen
Color: Nonreflecting Black
Environmental Conditions:
Relative Humidity, 0-50%:
-29° to 74°C (-20° to 165°F)
Relative Humidity, 0-95%:
-29° to 57°C (-20° to 135°F)
Net Weight: 730 grams (25.8 oz)
Shipping Weight: 1111 grams (39.2 oz)
6513C Dynamic Specifications
Frequency Response: 125 Hz-5,000 Hz
Polar Pattern: Cardioid,
Impedance: 150 Ohms
Output Level: -57 dB
(0 dB = 1 mW/10 dynes/cm2)
Case Material: Pressure-cast zinc and
Finish: Black
— Height: 246.1 mm (9.69 in.)
— Width: 114.3 mm (4.5 in.)
— Depth: 122.2 mm (4.81 in.)
Net Weight: 822 g (1 lb., 13 oz.)
Switch: Leaf, DPDT, switches external
circuit and shorts or opens mike in
OFF position
Cable: 2.13 m (7 ft.) long, 5-conductor,
2-shielded, vinyl jacket, black
DT-GN Specifications
Generation Element:
Condenser, back-electret
Frequency response: 100 Hz to 15,000Hz
Polar Pattern: Cardioid
Sensitivity, Open Circuit Voltage: 8.0mV
(-42 dB)/pascal @1kHz
Power Level, 1kHz (0 dB = 1 mW/pascal):
-44 dB
Dynamic Range: 102 dB
Output Impedance:
Compatible with RTS keypanels
Power Requirements:
1.5 VDC to 9 VDC phantom supply
Current Consumption: <500 µA
Color: Non-reflecting black
Environmental Conditions, Relative
Humidity 0-95%: -29° to 74°C
(-20° to 165°F) Storage
Relative Humidity 0-50%: -29° to 57°C
(-20° to 135°F)
Mounting: Male threaded TRS
Dimensions - Knurled Stem to Head Length:
Maximum Head Diameter: 14 mm (0.55 in.)
Gooseneck Diameter: 6.4 mm (0.25 in.)
Electronics Module Diameter: 20 mm (0.79 in.)
Accessories Furnished:
Specially designed windscreen to
prevent overloading and distortion in
normal operation.
Polar Choice
18” Microphone | 23
Bosch Security Systems, Inc.
Telex Dispatch Products
8601 East Cornhusker Highway
Lincoln, NE 68507
(800) 752-7560
© 2010 Bosch Security Systems, Inc. LIT000370000
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