VBrick Enterprise Media System

VBrick Enterprise Media System
VBrick Enterprise Media System
VEMS Mystro® Portal Server v6.3.6
Release Notes
April 2014
4410-0307-0014
Copyright
© 2014 VBrick Systems, Inc. All rights reserved.
2121 Cooperative Way, Suite 100
Herndon, VA 20171, USA
This publication contains confidential, proprietary, and trade secret information. No part of this document may be copied,
photocopied, reproduced, translated, or reduced to any machine-readable or electronic format without prior written
permission from VBrick Systems, Inc. Information in this document is subject to change without notice and VBrick assumes
no responsibility or liability for any errors or inaccuracies. VBrick, VBrick Systems, the VBrick logo, VEMS Mystro,
StreamPlayer, and StreamPlayer Plus are trademarks or registered trademarks of VBrick Systems, Inc. in the United States
and other countries. Windows Media, SharePoint, OCS and Lync are trademarked names of Microsoft Corporation in the
United States and other countries. All other products or services mentioned in this document are identified by the
trademarks, service marks, or product names as designated by the companies who market those products. Inquiries should be
made directly to those companies. This document may also have links to third-party web pages that are beyond the control of
VBrick. The presence of such links does not imply that VBrick endorses or recommends the content of any third-party web
pages. VBrick acknowledges the use of third-party open source software and licenses in some VBrick products. This freely
available source code is posted at http://www.vbrick.com/opensource
About VBrick Systems
Founded in 1997, VBrick Systems, an ISO 9001 certified vendor, is a privately held company that has enjoyed rapid growth
by helping our customers successfully introduce mission critical video applications across their enterprise networks. Since our
founding, VBrick has been setting the standard for quality, performance and innovation in the delivery of live and stored
video over IP networks—LANs, WANs and the Internet. With thousands of video appliances installed world-wide, VBrick is
the recognized leader in reliable, high-performance, easy-to-use networked video solutions.
VBrick is an active participant in the development of industry standards and continues to play an influential role in the
Internet Streaming Media Alliance (ISMA), the MPEG Industry Forum, and Internet2. In 1998 VBrick invented and shipped
the world's first MPEG Video Network Appliance designed to provide affordable DVD-quality video across the network.
Since then, VBrick's video solutions have grown to include Video on Demand, Management, Security and Access Control,
Scheduling, and Rich Media Integration. VBrick solutions are successfully supporting a broad variety of applications
including distance learning and training, conferencing and remote office communications, security, process monitoring,
traffic monitoring, business and news feeds to the desktop, webcasting, corporate communications, collaboration, command
and control, and telemedicine. VBrick serves customers in education, government, healthcare, and financial services markets
among others.
Contents
Portal Server v6.3.6 Release Notes
What's New in 6.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Issues Addressed in 6.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Microsoft Outlook Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Application Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Supported Network Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Port Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Security Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
IPv6 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Flash Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Operating System, Browser Compatibility, and Mobile Device Support . . . . . . . . . . . . . 7
VOD-W 6.0 Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Upgrading Macintosh Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Microsoft Service Packs and Security Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Caveats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
VEMS Mystro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
VOD/DME Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unified Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Set Top Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Deferred Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
VEMS Portal Server Release Notes
iii
iv
Contents
Portal Server v6.3.6 Release Notes
This document has important information about the VBrick Enterprise Media System
(VEMS) Portal Server. The VEMS Mystro® (pronounced my-stroh) Portal Server lets you
manage your video activities seamlessly with device management, system and user
management, a scheduling interface, and viewing portal. You can access all live IP Video
channels and on-demand servers—at any time or from any place. You can find more
information in the VEMS Portal Server user documentation. The setup file on the Product
CD installs the VEMS Portal Server components to a target VEMS Portal Server machine.
Topics in this document
What's New in 6.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Issues Addressed in 6.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Application Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Microsoft Service Packs and Security Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Caveats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
What's New in 6.3.6
Table 1. What's New in 6.3.6
Feature
Description
Where Explained
Advanced Content
Distribution
VEMS Mystro now offers “advanced
content distribution” solutions that
enable organizations to specify which
group of videos to store on which
specific Stored (Video On Demand)
Servers. It also now offers the feature
where content is pushed to Stored
Servers that were offline or down when
the video was ingested in VEMS.
View the VEMS Portal
Multiple Publishing
Points for Stored
Servers
VEMS Portal Server Release Notes
Admins may now define the sort order
for multiple Publishing Points on Stored
Servers used with VEMS. The file
ingestion process will always pick the
first publishing point which means that
Admins may now specify order and
location of content ingestion. For
DMEs, the iSCSI publishing point may
now be seamlessly defined for ingestion
as a result.
Server v6.3.6 Admin Guide
for information on how to
implement Advanced
Content Distribution for
your organization.
View the VEMS Portal
Server v6.3.6 Admin Guide
for information on how to
configure Stored Servers,
DME, and Publishing
Points for your
organization.
1
Feature
Description
VBrick Player Update An automatic VBrick Player update is
included with VEMS 6.3.6 for IE,
Chrome, and Firefox. Your admin may
choose to disable this automatic upgrade
for Chrome and Firefox. This new
version of the player can also be
automatically pushed to desktops by IT
administrators using the MSI installer of
the player available in this release.
Where Explained
View the VEMS Portal
Server v6.3.6 Admin Guide
for information on how to
disable the VBrick Player
automatic update in
System Settings > Global
Settings.
Issues Addressed in 6.3.6
Table 2. Issues Addressed in 6.3.6
Issue
Description
Where Explained
Scheduled
Anonymous Events
(D-03759)
Accessing anonymous scheduled events
via an anonymous URL works properly
now.
Portal Server v6.3.6 User
Guide > Scheduler
Cancelled/Deleted
Webcasts should
send ICS Outlook
attachments
indicating
cancellation.
(D03517)
Cancelled and/or deleted Webcasts now
correctly send emails indicating the
cancellation.
Portal Server v6.3.6 User
Guide > Scheduler > Live
Webcast
LDAP - Cannot set
UserScope and GroupScope in Active
UserScope nor
Directory now function correctly.
GroupScope for
Active Directory. (D03245)
Single Sign On (SSO)
not functioning when
URL has &Shared=1
at the end. (D-03755)
SSO is now functioning correctly in this Portal Server v6.3.6 User
scenario in that, if SSO is turned on and Guide > Scheduler > Live
Webcast
the Webcast URL is sent with the
shared=1 parameter, the User is no
longer prompted to enter their
credentials.
User Group Edit
does not load
properly when
containing several
users. (D-03734)
Group edit page now works correctly
when the group contains several users.
Help link missing
Help link is now available on the stored
from stored Webcast Webcast screen.
view page. (D-03731)
2
Portal Server v6.3.6 Admin
Guide > Devices > LDAP
Servers
Portal Server v6.3.6 Admin
Guide > Groups
Portal Server v6.3.6 User
Guide > Publishing
Webcasts
© 2014 VBrick Systems, Inc.
Issue
Description
Where Explained
Increasing player size Increasing player size now does not
VEMS Mystro v6.3.x
per UI customization cause an issue with the presenter screen. Advanced UI Customization
guide breaks
Guide
Presenter Admin
page with no slides.
(D-03643)
HDS SAP
announcements
ignored. (D-03556)
HDS SAP announcements are now
correctly detected by VEMS.
Portal Server v6.3.6 Admin
Guide > SAP
Configuration
Webcast view description not
visible beyond the
first few words. (D03542)
Webcast description is displayed
correctly now.
Portal Server v6.3.6 User
Guide > Scheduler > Live
Webcast
Live Webcasts that
Past Webcasts now do not display in Live Portal Server v6.3.6 User
Guide > All Videos
are in the past should videos.
not be displayed in
All Videos. (D03536)
Download stored
Download message box now appears
video feature issue in correctly.
VEMS. (D-03473)
Portal Server v6.3.6 User
Guide > All Videos
Presentation - Flash
video partially
hidden. (D-03461)
Flash player now correctly resizes.
Portal Server v6.3.6 Admin
Guide > System Settings >
Player Preference
Share video is not
using specified
theme. (D-03444)
Share video functionality now uses the
correct specified theme.
Portal Server v6.3.6 User
Guide > All Videos
Filter Search field not Filter Search using custom fields now
working for custom
works on Chrome correctly.
fields using Chrome.
(D-03356)
Source IP set to null
breaks display. (D03280)
Operating System, Browser
Compatibility, and Mobile
Device Support
Lived entered URL now works correctly Portal Server v6.3.6 User
Guide > All Videos
even if source IP is set to null.
UI customization out UI Customization guide related to
of date - Choose
widgets has now been update.
Widgets to Hide. (D02996)
VEMS Mystro v6.3.x
Advanced UI Customization
Guide
Rebroadcasted loop
video pixelates,
freezes then restarts.
(D-02994)
On Set-Top Box (STB), re-broadcasted
video now displays without pixelation.
Scheduling event
longer than 1 year
out does not work.
(D-03624)
You may now schedule events more than Portal Server v6.3.6 User
Guide > Scheduler
1 year out.
VEMS Portal Server Release Notes
Portal Server v6.3.6 User
Guide > Scheduler >
Rebroadcast Content
3
Issue
Description
Where Explained
Closed Captioning
Issues. (D-02349)
Location of closed captioning text no
longer interferes with video. Also fixed
issues with display of closed captioning
in Windows-based VBrick Player.
Portal Server v6.3.6 User
Guide > All Videos >
Playing Video
Upgrades
Upgrades are available to all customers from VEMS Mystro 6.0.x, 6.1.x, and 6.2.x to 6.3.x.
Compatibility
VEMS Mystro 6.3.x is compatible with the VBrick products and versions shown below.
Table 3. VBrick Product Compatibility
Product
Versions †
Comments
VOD-W
5.x
32 bit
6.0
64-bit
VOD-WM
5.x
32-bit
Multi-Format STB
1.x, 2.x
Playback and scheduling.
AmiNET130 STB
1.2.3
VBrick Encoders
(6000, 7000, 9000)
Current
DME
3.0, 3.1
DME SAP
SharePoint Module
6.3
Separate CD, VEMS 6.3
required
OCS Gateway
2.0.1
Lync Gateway
2.0, 2.1
Digital Signage
2.0, 3.0, 4.0
Rich Media Desktop
1.0, 1.1
Rich Media Studio
1.2, 1.3, 1.6
VBOSS
Current
4.0 runs on 32 and 64 bit
systems
Supported as "VOD in the
Cloud" and a way to
transcode in the Cloud.
† Use version shown or higher.
Microsoft Outlook Integration
The Microsoft Outlook Add-In runs on Windows PCs only—not on Macs. It prepopulates
the Presenter, Q&A Moderators, Audience, and the duration and scheduled time for an event,
and opens the VEMS Mystro Scheduler page to complete these actions. It sends a meeting
invitation from within Outlook to book the calendar for you and your invitees. It also
generates the login URL and other important information in VEMS Mystro. Outlook
4
© 2014 VBrick Systems, Inc.
integration requires .NET Framework 3 thru 4 (typically installed as part of Microsoft
Office). It is delivered as both an .exe and an .msi file.
Application Description
VEMS Mystro enables entirely new collaborative broadcast user experiences through the
first-ever intersection of video broadcasting, video conferencing, collaboration tools and
social media. The system supports any size organization and any streaming video
application—delivered across common networking and centralized administration.
Note The VEMS Portal Server runs on Windows Server 2008 R2 Standard Edition (64-bit)
and Windows Server 2012 (64-bit). These are the only supported platforms—VBrick
does not test or support the Portal Server on other platforms.
Table 4. VEMS Mystro Models
VEMS Model Operating System †
†
Use as Subservient/Redundant Server
Standard
Windows Server 2008 R2 Standard Edition No
Professional
Windows Server 2008 R2 Standard Edition Yes
Enterprise
Windows Server 2008 R2 Standard Edition Yes
VEMS Mystro models are shipped with Windows Server 2008 R2 Standard Edition (64-bit). Customers
may choose to deploy on their own Windows 2012 version. It has not been tested on other Editions and
will not work with Web Edition.
Table 5. VEMS Supported Databases †
Database
Supported Editions
Microsoft SQL Server 2008 R2
•
•
•
•
Express (installed by default)
Standard Edition
Datacenter Edition
Enterprise Edition
Microsoft SQL Server 2012 ††
• Standard Edition
† The databases shown have been tested by VBrick. Other databases may work but have not been
tested and are not supported by VBrick.
†† Supplied by customer–not by VBrick.
Supported Network Configurations
For a description of supported configurations, see the "Supported Configurations" topic in
the Portal Server Admin Guide.
Port Requirements
For port requirements and external firewall configurations, see the "Port Requirements" topic
in the Portal Server Admin Guide.
Security Overview
•
All system and database passwords meet DIACAP minimum requirements.
VEMS Portal Server Release Notes
5
•
•
•
•
•
•
All system data modifications (Add/Delete/Update) are automatically logged/audited in
the database and traced/linked to the user who made the modification.
All passwords are encrypted using AES encryption. (AES has been selected by the US
Government as the encryption standard.)
Password complexity rules can be user defined via regular expressions which allows for
any level of complexity.
User lockout/account freeze rules can be defined by the administrator.
SSL is fully supported and allows all traffic between the client and the VEMS server and
the VEMS server and the VOD servers to be fully encrypted/protected.
For details on SSL certificates see the Portal Server Admin Guide.
Software Installation
See the Portal Server Getting Started Guide for software installation and update instructions.
For best results when activating your VBrick licenses, contact your certified VBrick reseller or
VBrick Support Services for help. You can reach VBrick on the web at: www.vbrick.com/
support/index.asp
IPv6 Support
VEMS Mystro v6.3.x supports IPv6 as follows:
•
•
•
•
Admin access to an IPv6-enabled Portal Server using the host name or the IPv6 address.
Full operability of the Portal Server from an IPv6 enabled client using an IPv6-enabled
Portal Server specified by host name in the browser.
Assignment of specific LAN/Internet Address Range(s) using IPv6 style addresses on
the Global Assignments page in the Admin Console.
Assignment of Client Address(es) using IPv6 style addresses when defining Zones in the
Admin Console.
Note If your network has IPv6-enabled VEMS clients or VEMS servers, you must define
IPv6-style ranges and IPv4-style ranges for all clients in the LAN/Internet zone.
IPv6 Limitations
If your network supports IPv6 you may encounter IPv6's adverse impact on Zones filtering
and VOD servers. For best results, disable IPv6 either on the VEMS Mystro server
machine or on the client machines.

To disable IPv6 on the VEMS server machine:
1.
2.
Go to Start > Network. Right-click on Network and select Properties.
Click on Local Area Connection > Properties. Disable TCP/IPv6.
If IPv6 is enabled on the VEMS server, you must disable it on individual client machines for
Zones to work properly.

To disable IPv6 on client machines:
1.
Go to Start > Control Panel > Network Connections. Right-click on Local Area Connection
and select Properties.
Disable TCP/IPv6.
2.
6
© 2014 VBrick Systems, Inc.
Flash Support
The following table shows the Flash servers and Flash file types supported in VEMS Mystro.
As explained below, there are some constraints on Flash files when using a progressive
download File Server.
Table 6. Flash Support in VEMS 6.x
Supported Server Types
Supported File Types
Wowza Flash Server
H.264 (MP4), FLV, F4V
Adobe Flash Media Server
H.264 (MP4), FLV, F4V
Progressive Download File Server
FLV, SWF †, H.264 (MP4), F4V
Distributed Media Engine (DME)
H.264 (MP4), FLV, F4V, SWF †
†
Supported by HTTP progressive download only.
Playing Flash Files from a Progressive Download File Server
Based on our tests, VBrick has determined that when playing Flash files from a progressive
download File Server, the Flash player has issues which can result in inconsistent
performance largely depending on the source of the Flash files. If possible, it is
recommended that you do not use a File Server for Flash files. Instead, use a VOD-W or a
Darwin server for H.264/MP4 content and a Wowza/Adobe server for Flash content. If you
need to use a file server to playback Flash files, be aware that VEMS does support the
ingestion and playback of H.264 (MP4), FLV, and F4V files to and from progressive
download File Servers.

For best results when playing Flash from a progressive download File Server:
•
•
Use video files created by Adobe applications rather than files created by other tools.
Try a different browser. The Flash player behaves differently in different browsers. If you
encounter issues with the player:
1. Wait for a few moments. Click the Pause button and then the Play button.
2. Restart the stream.
Operating System, Browser Compatibility, and Mobile
Device Support
VEMS supports a variety of operating systems and browsers. View the operating system and
browser compatibility table below to note which browser is supported based upon the
operating system and device that is selected.
Mobile devices are also increasingly being used to view video either within the corporate
network or outside the firewall (based on the VEMS Mystro configuration). VBrick supports
both live streaming and stored video content based on the mobile device operating system
and native browser environments (Android and Apple iOS device) shown in the mobile
devices table below.
VEMS Portal Server Release Notes
7
Table 7. Operating System and Browser Compatibility
Supported Operating Systems Supported Players
/Browsers
Supported Device
Windows 8, 8.1
PC
• IE-11, IE-10
• Firefox 25.x
• Chrome 31.x
• VBrick Player
Components
• QuickTime 7.6, 7.7
• Flash 11
Windows 7, Windows XP SP2, • VBrick Player
Windows Vista
Components
• IE-11, IE-10, IE-9, IE-8
• Firefox 25.x
• Chrome 31.x
Mavericks v10.9, Mountain
Lion v10.8, Lion v10.7
• Safari 7.x, 6.x
• Firefox 25.x
Multi-Format Set Top Box
(STB) Amino 130
• QuickTime 7.6, 7.7
• Flash 11
• VBrick Player
Components
Mac†
• QuickTime 7.7,
10.0, 10.1
• Flash 11
• Native to MF STB
Set Top Box (STB)
• N/A
†
Mac/Safari 64-bit supported. QuickTime/Flash 64-bit supported if WM, MPEG2, and closed caption not needed.
Table 8. Supported Android and iOS Mobile Devices
Supported Operating Systems Supported Devices
Android OS
•
•
•
•
•
Éclair v2.1 (not tested)
Froyo v2.2.x
Gingerbread v2.3.x
Ice Cream Sandwich v4.0.x
Jelly Bean v4.x
Apple iOS
• 6.0
• 7.0
Supported Content Types
•
•
•
•
•
•
•
• Live H.264 RTP content.
Galaxy S
• Stored .mp4 files via RTSP from
Galaxy S3
DME, VOD-W, VOD-D.
Droid4
• Stored .mp4 files via Progressive
HTC One
Download from Cloud, VBOSS, and
LG Nexus
HTTP Progressive Download servers.
Galaxy Tab 2 (tablet)
Nexus 7 (tablet)
•
•
•
•
iPhone 4(s)
iPhone 5(s)
iPad 1-3
iPad Mini 1-2
• Live HLS streams.
• Stored HLS files from DME or HTTP
File Server.
• Stored .mp4 files via HTTP
Progressive Download from Cloud,
DME, VBOSS, and Progressive
Download servers.
VOD-W 6.0 Upgrade
The VOD-W v6.0 application software now runs on server machines configured with the
Microsoft Windows Server 2008 R2 (64-bit) operating system. VOD-W 6.0 is compatible
8
© 2014 VBrick Systems, Inc.
Notes • Android devices do not support single sign-on.
• Live video reflected from RMS/RMD devices does not play on Android or iOS devices.
• When initiating a VBOSS Cloud Server account, make sure that all content you want to be
accessible to Android devices is in MPEG-4 format. For example .flv files (Flash) and .mov
files (QuickTime) will not play.
• iOS 5 devices must have cookies enabled to work with VEMS Mystro. In iOS 5 they are
disabled by default with the behavior set to "Never Accept Cookies." To enable cookies, go
to Settings > Safari > Accept Cookies and change to "From visited" or "Always."
• VBrick only supports the devices native browser and video players. Chrome, Firefox, etc are
not supported.
with VEMS Mystro 6.2 and above only. Since VOD-W 5.4x (32-bit) servers are compatible
with all 6.x versions of VEMS Mystro, you may have a mixture of 5.x and 6.x VOD-W
machines. For detailed upgrade instructions, see the VOD-W Server v6.0 Release Notes.
Note Be aware that when you replace a 5.x machine with a 6.0 machine, all of your metadata
(e.g. Categories, Comments, Keywords, etc.) except for "Title" will be lost. If this is an
issue, contact your certified reseller or VBrick Support Services for a workaround.
Upgrading Macintosh Components
If a Portal Server client machine has an older version of VBrick components installed, you
must manually upgrade the player as explained below. The Portal Server will not alert you
that an update player plugin is available or required.
Note If you do not upgrade the player on your Macintosh client machines to the latest
version, older video content should continue to play as before but new features will
not be available. You may encounter playback issues depending on the defaulted player
set in the admin pages. The resolution is to update your player.

To upgrade an existing Portal Server client machine
1.
Open the Portal Server in a web browser on the client machine requiring an update, launch a
video, and check the current player version using the steps outlined above.
Ctrl-click on the video and select About from the popup menu. If the version number is
less than 3.2.12 continue to the next step to perform an upgrade.
For Intel Macs, in the browser address bar, type the following URL:
2.
3.
http(s)://<Portal Server IP or Host Name>/vemsweb/plugins/nutcrackerplugin_intel.dmg
4.
5.
When prompted, open the file, follow the prompts, and enter a password as explained
above.
When done, restart your computer and verify the plugin is successfully installed as
explained above.
Microsoft Service Packs and Security Updates
It is standard VBrick policy to configure and ship our products with the recommended
service packs and security updates available from Microsoft on the release date of the VBrick
product. During product development, VBrick client and server applications are fully tested
on the applicable operating system (Windows XP, Vista, Windows 7, or Windows Server
2008) with the Microsoft service packs and updates available at that time. We also run limited
regression tests when new service packs are released by Microsoft. Once installed at a
VEMS Portal Server Release Notes
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customer site however, it becomes the customer's sole responsibility to continue installing
security updates and patches as they become available. VBrick assumes no liability for
damage resulting from the failure to patch your software. For best results, we recommend
running Microsoft's "automatic updates" during off-peak hours when it will not affect users
or impact performance.
Note To avoid affecting users or impacting performance, VBrick recommends you set
System Properties > Automatic Updates to Check for updates but let me choose
whether to download and install them . This way you can install updates during off-peak
hours when the system is idle.
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To see what security (and other) updates are installed:
1.
2.
Go to Start > Windows Update.
In the right navigation pane, click View update history to display the history of all
installed updates.
If necessary, go to Start > Control Panel > Add or Remove Programs to remove an
unwanted update.
3.
Caveats
This section addresses known issues, most of which have an easy workaround. For more
information about any item, or help with an issue not listed here, contact your reseller or
VBrick Support Services. The caveats below are arranged into categories as follows. Note that
the VEMS category includes the Portal Server, NVR, VBrick encoders, etc.
VEMS Mystro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
VOD/DME Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Browsers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unified Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Set Top Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Deferred Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
VEMS Mystro
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Quicktime Preferences are set by default to use Safe mode (GDI only) . This setting is
required for Quicktime to successfully play transrated streams from a DME. (3763)
When using the "Embed Video" feature to copy the embed code to an HTML page, the
user will be unable to login to Mystro to view the stream. To work around this issue,
launch the admin interface, go to Access Control > Users and grant the "Guest" user
permission to access all categories and content. (3988)
If a stream published to Lync as a Video Buddy via the Lync Streaming Gateway fails due
to a power outage or other issue, VEMS will incorrectly notify the Streaming Gateway
that the stream has been deleted. As a result, the Video Buddy on the Lync client will
change to “Presence Unknown” and you may need to restart the Lync client when the
stream comes back online. (3986)
When a 7000/9000 Series MPEG2TS stream is configured with RTP Encapsulation,
VEMS ignores the SAP and does not display a listing for the stream. (3120)
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The VEMS scheduler module is not compatible with the Announce Session Name
Override option on 9000 Series encoders. The schedule will fail if this option is
configured on the source encoder. (2904)
Thumbnails. When adding video, the system cannot generate thumbnails (and will use
the default image) for the following content types: live or stored, live H.264TS, live
(multicast) WM (with .nsc file), live RTSPU WM, live RTSPU, HTTP/FTP content on
Progressive Download servers, and VOD-WM publishing point URLs. Note: users with
content privileges can always upload an image file as a thumbnail.
When installing (or upgrading) the VEMS 6.3 software, you may receive a buffer overrun
error after selecting license files if you have changed the file names. If this happens,
shorten the names and/or move the files from the desktop and to the root drive.
Digital Signage. VEMS Mystro and VBrick Digital cannot be installed on the same server
machine. The websites will conflict and the Mystro and/or Digital Signage pages will not
load properly.
If you schedule a Rebroadcast Content event (with an Hourly or Loop recurrence pattern),
the live event will playback correctly on a PC or a Mac the first time but will freeze
intermittently the next time around. To work around this issue you will need to refresh
the browser on each subsequent run.
Scheduled recordings to a WM VBStar with v4.4.0 software may fail without warning.
This is a known issue that happens infrequently. The workaround is to select "server
record" when configuring the schedule. If necessary you can manually FTP the file later.
(460)
Not all browser closing will create proper records in log files, as some browsers may not
generate the information necessary for VEMS to log the action. (842)
The Windows Media player must be configured for live multicast streams. If you have
trouble playing live multicast streams, go to Tools > Options > Network on the player
and verify that it is configured to receive multicast streams. (763)
Live Video content for H264TS and multicast WM (with .nsc files) streams will not have
auto-generated thumbnails. (1250)
If using a WM encoder for a webcast, the multicast transmitter on the encoder reverts to
its previous configuration when the presenter goes offline. This means that if the
transmitter was previously "enabled," webcast clients can still view the multicast stream
(if present) when the webcast goes offline. (1254)
If using a File Server-FTP to playback content, the video will not play unless you disable
anonymous FTP (on the Default FTP Site Properties in IIS) and use a local user (i.e.
vbrickuser) as the FTP user. (1288)
When viewing the Instances metadata for video content, you cannot delete Content
Instances for Wowza, FMS, and Darwin servers. (1289)
When delivering a webcast and two presenters are logged in on different PCs, slide
changes will update on one PC and not the other. (1319)
When delivering a webcast with PowerPoint slides you can delete the slides and upload a
different presentation. However the upload may fail if SSL is enabled on the VEMS
server. (1320)
If using a File Server-FTP to playback content, you can only playback .wmv files. Flash
content will not work. (1341)
When using the .msi installer for player components, Internet Explorer 9 may prompt
you to download a .cab file even though the file has already been installed. This is a
Windows security setting requesting to run the file, please say OK.
VEMS Portal Server Release Notes
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The VEMS server cannot retrieve the SDP file that is used with various supported URL
strings when the External VBAdmin parameter for an H.264 encoder is set to HTTPS Only.
(9015)
Audio-only H.264 streams are not supported by VEMS and may result in unpredictable
behavior. For example they will not play in StreamPlayer, they cannot be added to a
Wowza server, etc. (9075)
Portal Servers and NVRs can only have one IPv4 IP address at a time (not including the
loopback address). Secondary addresses on a server NIC or a second server NIC (with at
least one IP address) are not supported. Multiple IP addresses will cause unpredictable
and/or undesirable results. Similarly, multiple IP addresses on a client PC will cause the
MPEG-4/H.264 plug-in to fail and the PC will not play multicast MPEG-4/H.264
streams.
When recording H.264/MPEG-4 files there is a "hinting" phase at the end of the
recording phase designed to reduce CPU overhead and preprocessing. In extreme cases,
the hinting may take over an hour depending on number of recordings, bit rate, and
duration. When the Portal Server "Status" page shows "Recording in progress" and 100%
done, it means the recording is done but the hinting is still in progress. When the hinting
completes, the file can be FTPed to the VOD servers.
MPEG-4 and H.264 appliances only. If you change the appliance’s management port
(default = 80), and the appliance is not in the Portal Server database, the Portal Server
will not discover and play multicast streams from these appliances. To workaround this
issue, manually add the appliance(s) to the Portal Server database.
For one-click login, if you type in the IP Address, rather than the name of the machine,
you will be prompted for a username/password box. This is intended behavior as IE sees
the IP Address and believes the user is in the Internet Zone. If you click on Remember
my password you will not see the box again. In the multi-server setup, if the default zone
setting is to be changed, the administrator must define a zone which contains all
AppServer IPs or put all AppServer IPs in the default zone. Otherwise the inter-server
communication will fail. For example, Clear Cache schedule task will fail. (3242)
If you change languages using the pull down menu in pages other than the Home page,
you may have to reload the page for all components to be available in your localized
language. Some components such as the FTP upload are in English only. (3777)
Closed Caption may be stripped from files during transcoding. (3784)
FLV1 video is not a currently supported input file for transcoding. There are third-party
codec/tools that can be installed by VBrick Professional Services to decode these files
e.g. ffdshow. (3788)
VOD/DME Servers
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Darwin VOD Servers – Some Darwin Open Source VOD Servers have a 2 GB limitation
for H.264/MPEG-4 files. Video files greater than 2 GB from a Darwin server, may not
play on any player or platform. Check with the Darwin open source community (http://
developer.apple.com/opensource/ ) for updates.
When using dual NICs on any Windows VOD server, communication between the NICs
may fail if there is no path in the routing table from one NIC to the default gateway. To
work around this issue, add a path to the default gateway as explained in the Windows
Server documentation.
When ingesting content to a VOD-W Server, all content titles must begin with a forward
slash (/) and apostrophes are not allowed.
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Depending on user requirements, VOD users can be restricted to viewing RTSP streams
at a specified bandwidth in Kbps. This feature is not currently supported for Darwin and
VOD-WM video-on-demand servers.
The duration of Darwin and WM video assets is not extracted in this release. As a result,
the duration of a stored broadcast schedule for a Darwin or WM asset will not be
automatically adjusted to the actual length of the clip. This means that the video asset
plays until file end but the multicast continues until the end of the scheduled time.
Multicast streaming from the VOD-D (Darwin) server is not supported.
If there are only DME’s as VOD servers in the solution then all .mp4 content from DME
plays back as H.264. If the video is MPEG-4 P2, the file name comes with an extension
as .mp4 and there is no metadata suggesting that this is MPEG-4 P2 file. VEMS Mystro
considers all MP4 content as H.264 encoded and uses H.264 as the encoding type for
mp4 videos for all VODs. (3544)
If the DME security setting for External VBAdmin is set to "HTTPS only," Mystro
rebroadcasting will not work. (DME 871)
Players
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The release of Safari 7 included with Mac OS X has a new plug-in manager that allows
users to enable or disable plug-ins, including Java. VEMS Mystro requires Java to have
local file access to be able to upload files. The Java applet should be set to Allow Always
under Safari Preferences > Security for VEMS. It is recommended that the latest version
of the Java Runtime Environment (JRE) be installed on all VEMS servers.
Macintosh desktop clients require Mac OS X 10.6.6 or higher to play Adobe Flash
Multicast streams. (9473)
When the Macintosh Dock Bar (set in System Preferences) is set to Medium or Large, it
distorts the controls in the Preview window at fullscreen and you cannot toggle Closed
Captions on or off. To work around this issue, set the Dock Bar to Small or turn off
completely when using fullscreen (9143)
Macintosh (Safari) clients may not play live or stored video after a Portal Server upgrade.
Clearing the browser cache will usually resolve this issue.
Under some circumstances, a progressive download instance may appear under the
Instance tab on the player page when using a Mac with the VBrick Player. This instance
can not be previewed. (3083)
Due to browser differences, playback on the Macintosh may display different options
such as Multicast and RTSPU displays three options (CC, pop out video, fullscreen),
HTTP displays four options (CC, pop out video, fullscreen, thumbnail). (2929)
HLS stream won't play on iPod with OS 4.x. (3478)
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For security reasons, the Silverlight runtime restricts access to certain classes of URLs. If
the Mystro server is set to require https, the RMS Silverlight player will not play urls with
the http protocol. For example, it will not play http://172.22.2.183:8500. (3213)
Windows
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A pop-up window warning of unexpected behavior with license file (.lic) extensions
occurs in Internet Explorer 11 with Windows 8.1 when playing live video. To remove this
VEMS Portal Server Release Notes
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pop-up, add a .lic extension to MIME types for your IIS server (See: Web Application
Configuration on IIS6 or IIS7 for more information), restart, and delete all history,
cookies, and cache from Internet Explorer. (D-02954)
Windows 7. Video will not play in full screen mode using the VBrick player when the
Windows Media Player (v12.0) has the Display Full-Screen Controls setting enabled (on
Performance tab in Options window). To work around this issue disable the setting.
With Windows Server 2008 (and Automatic Updates selected), warning messages can be
generated by the Data Execution Prevention (DEP) software. To workaround these
messages go to Start > Control Panel > System > Advanced system settings >
(Performance) Settings > Data Execution Prevention and add the flagged VBrick module as
an exception.
Windows Vista or Windows 7 only. Live streams and stored streams will not work
properly in fullscreen mode if you have the Color scheme set to Windows Aero. If this
Vista option is selected, go to Appearance and Personalization and select a different
color scheme.
To avoid problems when recording content, the Windows Firewall must be set to Off. Go
to Start > All Programs > Windows Firewall to turn it off.
On some occasions, the video may be choppy if moving quickly on the scroll bar if
viewing Windows Media content from the Distributed Media Engine. (DME (3374)
If using VEMS Mystro on a ghosted PC using Windows 7, Java 1.4 must be installed
manually. VEMS Mystro will prompt for an incorrect version. It is recommended that the
latest version of the Java Runtime Environment (JRE) be installed on all VEMS
servers.(3476)
Browsers
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When defining themes in UI Customizations, Internet Explorer 8 will fail to upload new
images (e.g. logos and thumbnails). To work around this issue use Firefox or Chrome.
(3976)
After a VEMS Mystro upgrade, you may not be prompted to download component (.cab)
files and the associated streams will not play. To work around this issue, go to Tools >
Internet options and delete temporary files. (2635)
Changing the zoom setting on Internet Explorer can adversely affect Flash video and can
change the way the user interface is displayed. For best results, keep the zoom setting at
100%. (2285)
The user interface pages may not display properly if using "Compatibility Mode." To turn
off Compatibility Mode, go to Tools > Compatibility View Settings and make sure Display
all websites in Compatibility View and Display intranet sites in Compatibility View are
unchecked. There are no similar settings in Firefox.
When using Internet Explorer 8 on Windows 7, the browser's security settings page must
have Enable Protected Mode checked. If not, live H.264 content will cause the browser to
hang if the user hits the "back" button without first stopping the player.
64Bit IE will play MP4 and MP2, but not Windows Media video at the time of this
Limited Availability release.
PC Flash player: in a 64-bit OS, when you launch the default Internet Explorer and allow
it to install Flash, it will only install the 32-bit flash runtime. In order to enable 64-bit
flash functionality, the 64-bit flash runtime must be installed. (278) You can download
© 2014 VBrick Systems, Inc.
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that here: http://helpx.adobe.com/flash-player/kb/flash-player-64-bitoperating.html#main_Install_Flash_Player (278)
64-bit Internet Explorer will only play Flash content, not other video content, IE 64-bit
does not allow ActiveX. See here for reference: http://answers.microsoft.com/en-us/ie/
forum/ie8-windows_other/ie-64-bit-with-32-bit-active-x-dll/16ebb165-3182-e0119b4b-68b599b31bf5 (3713)
Firefox
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Firefox 9 does not ship with the Java plugin and you will need to download the plugin
from Mozilla before you can Add Video or upload thumbnails. To get the plugin, go to:
http://www.mozilla.org/en-US/plugincheck/
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In Firefox you must press the ‘back’ button twice for this action to occur. This is due to
the browser itself. (1845)
The "views" for the live and stored videos increment by two vs one in FireFox only. This
is due to the browser itself. (2075)
Chrome
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The Windows Media plug-in does not support closed captioning in the Chrome browser.
(D-02103)
The volume slider does not work in Chrome. The volume for any content playing in
Chrome will default to 50% and the slider will be disabled. A tooltip will instruct to
right-click on the player window to set volume. (3012)
Chrome player shows VLC icon when "file type associations" are incorrectly set. For best
results, go to Control Panel > Default Programs > Set Default Programs > Set
Associations, and verify that .wmv and .wma are set to Windows Media Player. (2913)
Chrome may not prompt you to download the VBrick Player when first selecting
Windows Media content however will prompt when selecting H264, MP2, MP4 content.
Select these later content types first. (3163)
If SSL is enabled on the Mystro server, the upgrade MF-STB feature will not work. This
is a limitation of STB. You must use FTP protocol to upgrade instead. This requires
administrative rights. (3234)
Unified Communication
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Discovery Education video content is not supported for playback and re-direct from
within the VEMS SharePoint embedded player. (3458)
Set Top Box
Multi-Format Set Top Box
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The set top box may exhibit undesirable behavior when SSL is enabled on the VEMS
server. For example, when SSL is enabled, the STB will not play "rebroadcasted" .mp4
content from VOD-W servers; nor will it play "rebroadcasted" .wmv content from
VOD-WM servers. (2059, 2060)
The set top box cannot play H.264 content from a DME or VOD-W when HTTP
Tunneling is enabled on the VEMS server. HTTP Tunneling is enabled by selecting
Always use TCP Protocol for Playback in Global Settings. (2086)
VEMS Portal Server Release Notes
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Deferred Issues
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Internet Explorer 10 is supported with minor compatibility issues; live and stored
streams will play as expected. You may however experience minor visual artifacts or
screen refresh issues. When uploading video you may have to update your version of
Java; be sure to respond "yes" if prompted. It is recommended that the latest version of
the Java Runtime Environment (JRE) be installed on all VEMS servers.
If closed captions are enabled, they are not displayed on a Mac when a Windows Media
stream encoded with the 56 or 128k templates is played. Other templates are not
affected. (3229)
When playing a live or stored stream in the VBrick player, you can right-click in the
window to display an options menu with unsupported player controls (e.g. About, Fast
Forward, Rewind, etc.). For best results use the VBrick player controls. (2932)
When a 7000/9000 Series MPEG2TS stream is configured with RTP Encapsulation,
VEMS ignores the SAP and does not display a listing for the stream. (3120)
In VEMS 6.2/6.3, when deleting a 5.x VOD-W server and adding a 6.0 VOD-W server,
the metadata associated with the 5.x VOD-W content will be lost. To work around this
issue contact VBrick Support Services. (2764)
When discovering content on a DME, VEMS Mystro cannot distinguish between
MPEG-4 Part 2 and H.264. As a result, MPEG-4 Part 2 content may be incorrectly
characterized as H264 and will not play properly. (2838)
Content that is audio only may not be appropriately distinguished in relation to 2838
above. (3614)
After adding a stored server, the content list on the All Videos > Stored Video page is not
updated. To work around this issue, open the Admin interface, go to Systems Settings >
Task Scheduler, and run the "Refresh Stored Content" task. (3012)
Manual thumbnail generation fails for Live Webcasts or Live Video sourced from RMS
H.264 streams. (1676)
The Play Activity reporting log for streams sourced from Android devices is not
reported accurately. (1707)
Live MPEG-2 streams are listed and playable from a Multi-Format STB but scheduling
for MPEG-2 content is not supported. As a result MPEG-2 streams are not shown on
the "Live Video" list when scheduling a "Tune STB to Existing Stream." (2058)
VBBrnd.exe process does not stop. If you close all VBrick utilities and browsers then
trying to remove the VBrick cabs will result in a "File In Use" message. In order to
actually remove the cab (.exe) the user needs to launch task manager and manually kill the
process. (2703)
Web links will not function for DME recorded content, content coming from the DME
Video Conferencing Gateway. (3624)
Cannot manually add .mpg or .ts video files to DME, the TS files are masked out. (3607)
Do not delete all the transcoding presets in the Admin > Transcoding Presets screen, as
there is no way to add a new preset. (An "Add" Transcode Preset button will be added.)
(3686)
Playback on Android of a transcoded MPEG-2 video file to H.264 using transcoder
feature, and saving file to a Darwin Server: the audio will play but the video is green
when played back on an Android device. (3781)
Audio only RTP files will not transcode to VC-1. (3787)
SAPs derived from Stream Conversion will intermittently not play on the MFSTB. (3717)
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As we transition to a single license file generated by FlexNet, the old license files may
still exist on the customer server in the license area vs in a back-up folder. To remedy,
move the old license file manually. (3454)
When viewing content or a webcasts on a Mac, the fullscreen button in player dropdown
is not functional. (3810)
When using Chrome 23 on a PC with Windows 7 or Windows 8, you may occasionally
see a grey box as a visual artifact. To work around this issue refresh the page. (3390)
VEMS Mystro may prompt you to install Java if it is not already installed on your PC. To
install Java on Windows 8, go to http://www.java.com (3280) It is recommended that the
latest version of the Java Runtime Environment (JRE) be installed on all VEMS servers.
VEMS Portal Server Release Notes
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© 2014 VBrick Systems, Inc.
VBrick Systems, Inc.
2121 Cooperative Way, Suite 100
Herndon, VA 20171
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