HP ProLiant WS460c G6 Workstation Blade with WS460c

HP ProLiant WS460c G6 Workstation Blade with WS460c
HP ProLiant WS460c G6 Workstation Blade with
WS460c Graphics Expansion Blade
User Guide
Abstract
This guide provides operation information for the HP ProLiant WS460c G6 Workstation Blade with WS460c Graphics Expansion Blade. This guide
is for technicians that install, administer, and troubleshoot servers and storage systems.
Part Number: 592162-005
February 2011
Edition: 5
© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
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affiliates.
Contents
Component identification ............................................................................................................... 6
Front panel components ................................................................................................................................ 6
Front panel components for workstation blade with graphics expander blade .................................................... 7
Front panel LEDs .......................................................................................................................................... 8
Front panel LEDs for workstation blade with graphics expansion blade .............................................................. 9
SAS and SATA hard drive LEDs ................................................................................................................... 10
SAS and SATA hard drive LED combinations ................................................................................................ 10
System board components .......................................................................................................................... 11
Mezzanine connector definitions ....................................................................................................... 12
DIMM slot locations .......................................................................................................................... 12
System maintenance switch ............................................................................................................... 12
HP c-Class Blade SUV Cable ....................................................................................................................... 13
Operations................................................................................................................................. 14
Powering down the workstation blade .......................................................................................................... 14
Remove the workstation blade ..................................................................................................................... 15
Remove the access panel ............................................................................................................................ 15
Install the access panel ............................................................................................................................... 16
Remove the DIMM baffle............................................................................................................................. 16
Removing the WS460c Graphics Expansion Blade access panel .................................................................... 16
Removing the WS460c Graphics Expansion Blade ........................................................................................ 17
Removing the WS460c Graphics Expansion Blade PCIe card cage................................................................. 18
Configuring the WS460c Graphics Expansion Blade configuration with HBA .................................................. 20
Setup......................................................................................................................................... 27
Overview .................................................................................................................................................. 27
Installing an HP BladeSystem c-Class enclosure ............................................................................................. 27
Installing workstation blade options .............................................................................................................. 27
Connecting to the network........................................................................................................................... 27
Installing a workstation blade ...................................................................................................................... 28
Hardware options installation....................................................................................................... 31
Introduction ............................................................................................................................................... 31
Hard drive option ....................................................................................................................................... 31
Processor option......................................................................................................................................... 32
Memory options ......................................................................................................................................... 37
Memory subsystem architecture ......................................................................................................... 38
Single-, dual-, and quad-rank DIMMs ................................................................................................. 38
DIMM identification .......................................................................................................................... 39
Memory configurations ..................................................................................................................... 39
General DIMM slot population guidelines ........................................................................................... 41
Installing a DIMM............................................................................................................................. 43
Cache module and battery pack option ........................................................................................................ 44
Cabling ..................................................................................................................................... 49
BBWC battery pack cabling ........................................................................................................................ 49
Using the HP c-Class Blade SUV Cable ......................................................................................................... 49
Connecting locally to a server blade with video and USB devices ................................................................... 49
Contents
3
Accessing a server blade with local KVM ........................................................................................... 49
Accessing local media devices .......................................................................................................... 50
Software and configuration utilities ............................................................................................... 52
Server blade deployment tools ..................................................................................................................... 52
Software drivers and additional components ....................................................................................... 52
HP BladeSystem c-Class Advanced management ................................................................................. 52
Network-based PXE deployment ........................................................................................................ 53
Deployment methods ........................................................................................................................ 53
Configuration tools ..................................................................................................................................... 58
HP ROM-Based Setup Utility .............................................................................................................. 58
Array Configuration Utility ................................................................................................................ 60
Option ROM Configuration for Arrays................................................................................................ 61
Re-entering the server serial number and product ID ............................................................................. 61
Management tools...................................................................................................................................... 62
Automatic Server Recovery ................................................................................................................ 62
ROMPaq utility................................................................................................................................. 62
Integrated Lights-Out 2 technology ..................................................................................................... 62
Erase Utility ..................................................................................................................................... 63
StorageWorks library and tape tools .................................................................................................. 63
HP Systems Insight Manager ............................................................................................................. 63
Management Agents ........................................................................................................................ 63
Redundant ROM support ................................................................................................................... 63
USB support and functionality ............................................................................................................ 64
Ethernet and Fibre Channel module support ........................................................................................ 64
Diagnostic tools ......................................................................................................................................... 65
HP Insight Diagnostics ...................................................................................................................... 65
HP Insight Diagnostics survey functionality .......................................................................................... 65
Integrated Management Log .............................................................................................................. 65
Array Diagnostic Utility ..................................................................................................................... 66
Remote support and analysis tools ............................................................................................................... 66
HP Insight Remote Support software ................................................................................................... 66
Keeping the system current .......................................................................................................................... 67
ProLiant Support Packs ...................................................................................................................... 67
Operating system version support ...................................................................................................... 67
System Online ROM flash component utility ........................................................................................ 67
Change control and proactive notification .......................................................................................... 67
Care Pack ....................................................................................................................................... 67
HP Smart Update Manager ............................................................................................................... 68
Troubleshooting .......................................................................................................................... 69
Troubleshooting resources ........................................................................................................................... 69
Pre-diagnostic steps .................................................................................................................................... 69
Important safety information .............................................................................................................. 69
Symptom information ........................................................................................................................ 71
Prepare the server for diagnosis......................................................................................................... 71
Service notifications.................................................................................................................................... 73
Loose connections ...................................................................................................................................... 73
Server health LEDs ...................................................................................................................................... 73
Troubleshooting flowcharts .......................................................................................................................... 73
Start diagnosis flowchart ................................................................................................................... 74
General diagnosis flowchart.............................................................................................................. 75
Server blade power-on problems flowchart ......................................................................................... 77
POST problems flowchart .................................................................................................................. 79
Contents
4
OS boot problems flowchart .............................................................................................................. 81
Server fault indications flowchart ....................................................................................................... 83
POST error messages and beep codes ......................................................................................................... 85
Introduction to POST error messages .................................................................................................. 85
POST error messages and beep codes ......................................................................................................... 86
Battery replacement .................................................................................................................... 87
Regulatory compliance notices ..................................................................................................... 89
Regulatory compliance identification numbers ............................................................................................... 89
Federal Communications Commission notice ................................................................................................. 89
FCC rating label .............................................................................................................................. 89
Class A equipment ........................................................................................................................... 89
Class B equipment............................................................................................................................ 89
Declaration of conformity for products marked with the FCC logo, United States only........................................ 90
Modifications ............................................................................................................................................. 90
Cables ...................................................................................................................................................... 90
Canadian notice (Avis Canadien) ................................................................................................................ 90
European Union regulatory notice ................................................................................................................ 91
Disposal of waste equipment by users in private households in the European Union .......................................... 91
Japanese notice ......................................................................................................................................... 92
BSMI notice ............................................................................................................................................... 92
Korean notice ............................................................................................................................................ 92
Chinese notice ........................................................................................................................................... 93
Laser compliance ....................................................................................................................................... 93
Battery replacement notice .......................................................................................................................... 93
Taiwan battery recycling notice ................................................................................................................... 94
Acoustics statement for Germany (Geräuschemission) .................................................................................... 94
Electrostatic discharge ................................................................................................................. 95
Preventing electrostatic discharge ................................................................................................................ 95
Grounding methods to prevent electrostatic discharge .................................................................................... 95
Specifications ............................................................................................................................. 96
Environmental specifications ........................................................................................................................ 96
Server blade specifications .......................................................................................................................... 96
Technical support ........................................................................................................................ 97
Before you contact HP ................................................................................................................................ 97
HP contact information ................................................................................................................................ 97
Customer Self Repair .................................................................................................................................. 97
Acronyms and abbreviations ...................................................................................................... 105
Index ....................................................................................................................................... 108
Contents
5
Component identification
Front panel components
Item
Description
1
SUV connector*
2
Serial label pull tab
3
Release button
4
Server blade release lever
5
Power On/Standby button
6
Hard drive bay 1
7
Hard drive bay 2
*The SUV connector and the HP c-Class Blade SUV Cable are for some workstation blade configuration and diagnostic
procedures.
Component identification
6
Front panel components for workstation blade with
graphics expander blade
Item
Description
1
Serial label pull tab
2
SUV connector
3
Hard drive bay 1
4
Release button
5
Server blade release lever
6
Hard drive bay 2
Component identification
7
Front panel LEDs
Item
Description
Status
1
UID LED
Blue = Identified
Blue flashing = Active remote management
Off = No active remote management
2
Health LED
Green = Normal
Flashing = Booting
Amber = Degraded condition
Red = Critical condition
3
Flex-10 NIC 1 LED*
Green = Network linked
Green flashing = Network activity
Off = No link or activity
4
Flex-10 NIC 1 LED*
Green = Network linked
Green flashing = Network activity
Off = No link or activity
5
Reserved
—
6
System power LED
Green = On
Amber = Standby (auxiliary power available)
Off = Off
Component identification
8
Front panel LEDs for workstation blade with graphics
expansion blade
Item
Description
Status
1
UID LED
Blue = Identified
Blue flashing = Active remote management
Off = No active remote management
2
Health LED
Green = Normal
Flashing = Booting
Amber = Degraded condition
Red = Critical condition
3
Flex-10 NIC 1 LED*
Green = Network linked
Green flashing = Network activity
Off = No link or activity
4
Flex-10 NIC 1 LED*
Green = Network linked
Green flashing = Network activity
Off = No link or activity
5
Reserved
—
6
System power LED
Green = On
Amber = Standby (auxiliary power available)
7
UID LED
Blue = Identified
BLue flashing = Active remote management
Off - No active remote management
8
Health LED
Green = Normal
Flashing = Booting
Amber = Degraded condition
Red = Critical condition
Component identification
9
SAS and SATA hard drive LEDs
Item
Description
1
Fault/UID LED (amber/blue)
2
Online LED (green)
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
On, off, or flashing Alternating amber
and blue
The drive has failed, or a predictive failure alert has been received
for this drive; it also has been selected by a management
application.
On, off, or flashing Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On
Off
The drive is online, but it is not active currently.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity expansion
or stripe migration, but a predictive failure alert has been received
for this drive. To minimize the risk of data loss, do not replace the
drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, erasing, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Flashing irregularly Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing irregularly Off
The drive is active, and it is operating normally.
Component identification
10
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
Off
Steadily amber
A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off
Off
The drive is offline, a spare, or not configured as part of an array.
System board components
Item
Description
1
System board thumbscrews (2)
2
SD card slot
3
Internal USB connector
4
Hard drive backplane connector
5
Processor 2 DIMM slots (6)
6
Processor socket 2
7
Mezzanine connector 1 (Type I mezzanine only)
8
Mezzanine connector 2 (Type I or Type II mezzanine)
9
System battery
10
Battery tray
11
Enclosure connector
12
Embedded NICs (2)
13
System maintenance switch
14
Processor 1 DIMM slots (6)
15
Processor socket 1 (populated)
16
TPM connector
17
Cache module connector
The symbols
correspond to the symbols located on the interconnect bays. For more information, see the
HP ProLiant WS460c G6 Workstation Blade with WS460c Graphics Expansion Blade Installation Instructions that ship
with the workstation blade.
Component identification
11
Mezzanine connector definitions
A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds.
Item
PCIe
Mezzanine connector 1
x8, Type I mezzanine card only
Mezzanine connector 2
x8, Type 1 or II mezzanine card
DIMM slot locations
DIMM slots are numbered sequentially (1 through 6) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
System maintenance switch
Position
Function
Default
1*
iLO 2 security override
Off
2
Configuration lock
Off
3
Reserved
Off
4
Reserved
Off
5*
Password disabled
Off
6*
Reset configuration
Off
7
Reserved
Off
8
Reserved
Off
*To access redundant ROM, set S1, S5, and S6 to ON.
Component identification
12
HP c-Class Blade SUV Cable
Item
Connector
Description
1
Server blade
For connecting to the SUV connector on the
workstation blade front panel
2
Video
For connecting a video monitor
3
USB
For connecting up to two USB devices
4
Serial
For trained personnel to connect a null modem
serial cable and perform advanced diagnostic
procedures
Component identification
13
Operations
Powering down the workstation blade
Before powering down the workstation blade for any upgrade or maintenance procedures, back up critical
server data and programs.
Depending on the Onboard Administrator configuration, use one of the following methods to power down
the workstation blade:
Powering down a single workstation blade
•
Use a virtual power button selection through iLO 2.
This method initiates a controlled remote shutdown of applications and the OS before the workstation
blade enter standby mode.
•
Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the workstation blade
enter standby mode.
•
Press and hold the Power On/Standby button for more than 4 seconds to force the workstation blade to
enter standby mode.
This method forces the workstation blade to enter standby mode without properly exiting applications
and the OS. The method provides an emergency shutdown method in the event of a hung application.
Powering down all workstation blades
•
Execute one of the following commands using the Onboard Administrator CLI:
o
poweroff server all
This command initiates a controlled shutdown of applications and the OS before the workstation
blade enters standby mode.
o
poweroff server all force
This command forces the workstation blade to enter standby mode without exiting applications and
the OS. This is an emergency method to force a shutdown in the event of a hung application.
•
Use the Onboard Administrator GUI to initiate a shutdown:
a. Select the Enclosure Information tab, and then select the Overall checkbox in the Device Bays item.
b. Initiate a shutdown from the Virtual Power menu:
— Select Momentary Press to initiate a controlled shutdown of applications and the OS.
— Select Press and Hold to initiate an emergency shutdown of applications and the OS.
IMPORTANT: When the workstation blade are in standby mode, auxiliary power is still being
provided. To remove all power from the workstation blade, remove the workstation blade from
the enclosure.
After executing a virtual power down command, be sure that the workstation blade goes into standby mode
by verifying that the system power LED is amber.
Operations
14
Remove the workstation blade
CAUTION: Do not use the workstation blade release lever to lift or carry the workstation blade.
Always support the weight of the workstation blade by handling the chassis directly. Improper use
can damage the release lever and the workstation blade.
To remove the component:
1.
Identify the proper workstation blade.
2.
Power down the workstation blade.
3.
Remove the workstation blade.
4.
Place the workstation blade on a flat, level work surface.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the workstation blade
before beginning any installation procedure. Improper grounding can cause ESD.
Remove the access panel
To remove the component:
1.
Power down the workstation blade.
2.
Remove the workstation blade (on page 15).
3.
Lift the access panel latch and slide the access panel to the rear.
4.
Remove the access panel.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
Operations
15
CAUTION: To prevent damage to electrical components, properly ground the workstation blade
before beginning any installation procedure. Improper grounding can cause ESD.
Install the access panel
1.
Place the access panel on top of the workstation blade with the hood latch open. Allow the panel to
extend past the rear of the workstation blade approximately 0.8 cm (0.2 in).
2.
Engage the anchoring pin with the corresponding hole in the latch.
3.
Push down on the hood latch. The access panel slides to a closed position.
Remove the DIMM baffle
To remove the component:
1.
Power down the workstation blade.
2.
Remove the workstation blade (on page 15).
3.
Remove the access panel (on page 15).
4.
Remove the DIMM baffle.
Removing the WS460c Graphics Expansion Blade
access panel
1.
Lift the access panel latch (1). The access panel slides to the rear (2).
Operations
16
2.
Remove the access panel.
To replace the access panel:
1.
Align the anchoring pins on the access panel with the J-slots at the rear of the expansion blade
enclosure.
2.
Lower the access panel on top of the expansion blade with the latch open.
3.
Push down on the access panel latch. The access panel slides to a closed position.
Removing the WS460c Graphics Expansion Blade
1.
Remove the access panel. For more information, see "Removing the WS460c Graphics Expansion
Blade access panel (on page 16)".
2.
Disconnect the four PCIe/SAS cables from the PCIe riser board, noting their location for reinstallation.
3.
Remove the two Torx-15 screws that secure the Graphics Expansion Blade to the workstation blade (1).
Operations
17
4.
Slide the Graphics Expansion Blade back and lift it up to remove it from the workstation blade (2).
When replacing the graphics expansion blade, reverse the removal procedures.
Removing the WS460c Graphics Expansion Blade
PCIe card cage
To install another graphics card, you must remove the PCI3 card cage from the WS460c Graphics
Expansion Blade. To perform this task:
1.
Remove the access panel. For more information, see "Removing the WS460c Graphics Expansion
Blade access panel (on page 16)".
Operations
18
2.
Disconnect the four PCIe/SAS cables from the PCIe riser board, noting the location for reinstallation.
3.
If you are removing the graphics card from the PCIe card cage, disconnect the power cables from the
graphics board.
4.
Remove the two Torx-15 screws that secure the front of the PCIe card cage (1).
Operations
19
5.
Carefully pull up on the front and right sides of the PCIe card cage to disengage it from the anchoring
pins on the expansion blade enclosure, and then lift the PCIe card cage out of the expansion blade
enclosure (2).
When replacing the PCIe card cage, reverse the removal procedures.
•
To replace the cage, position the cage over the expansion blade enclosure, align the slots on the right
and left sides of the card cage with the anchoring pins, and then push down until the card cage is firmly
seated.
•
The PCIe/SAS connectors on the riser board are labeled 1 through 4. Each mezzanine connector
board has two connectors labeled J3 and J4. The PCIe/SAS cables connect the mezzanine connector
boards to the riser board in the following order:
a. Connect the first long PCIe/SAS cable (J3) to the first riser connector.
b. Connect the second long PCIe/SAS cable (J4) to the second riser connector.
c.
Connect the first short PCIe/SAS cable (J3) to the third riser connector.
d. Connect the second short PCIe/SAS cable (J4) to the fourth riser connector.
Configuring the WS460c Graphics Expansion Blade
configuration with HBA
NOTE: This unique configuration is for users who want to use a single mezzanine card with the
graphics expansion blade. (For example, using a HBA to connect to storage.) This configuration
permits the use of only one PCIe slot on the graphics expansion blade.
Operations
20
1.
Place the host bus adapter (1) into mezzanine slot one, and then tighten the screws (2).
2.
Place the expansion cable card (1) into mezzanine slot two, and then tighten the screw (2).
Operations
21
3.
Slide the graphics expansion blade onto the workstation blade.
4.
Remove the screws (1), and then remove the PCIe slot card (2) from the graphics expansion blade.
Operations
22
5.
Insert the graphic card into PCIe slot one.
6.
Replace the graphic card fan cover.
Operations
23
7.
Locate the dipswitch on the left side of the PCIe slot card, and then flip switch 2 to ON.
8.
Replace the PCIe slot card on the graphics expansion blade (1), and then tighten the screws (2).
Operations
24
9.
Insert the graphic card power cable.
10.
Insert cables into the graphic expansion cable mezzanine card.
Operations
25
11.
Insert cable 4 to slot 2 (1), and then insert cable 3 to slot 1 (2).
12.
Slide the cover onto graphic expansion blade.
Operations
26
Setup
Overview
Installation of a workstation blade requires the following steps:
1.
Install and configure an HP BladeSystem c-Class enclosure.
2.
Install any workstation blade options.
3.
Install interconnect modules in the enclosure.
4.
Connect the interconnect modules to the network.
5.
Install a workstation blade.
6.
Complete the workstation blade configuration.
7.
Install any software as outlined in the workstation blade Windows or Linux Administrator's Guide.
For definitions of the acronyms used in this document, refer to "Acronyms and abbreviations" in the
workstation blade user guide.
Installing an HP BladeSystem c-Class enclosure
Before performing any workstation blade-specific procedures, install an HP BladeSystem c-Class enclosure.
The most current documentation for workstation blades and other HP BladeSystem components is available
at the HP website (http://www.hp.com/go/bladesystem/documentation).
Documentation is also available in the following locations:
•
Documentation CD that ships with the enclosure
•
HP Business Support Center website (http://www.hp.com/support)
Installing workstation blade options
Before installing and initializing the workstation blade, install any workstation blade options such as an
additional processor, hard drive, or mezzanine card.
The optional Graphics Expansion Blade enables you to take the PCI Express ports that are routed to the
mezzanine slots and combine them into an x16 PCI Express bus that is used to connect to a PCI expander
port for graphics cards. Through this connection, your system provides the effective rendering of graphics.
The Graphics Expansion Blade comes connected to a WS460c Workstation Blade and can be installed only
in an odd-numbered bay.
Connecting to the network
To connect the HP BladeSystem to a network, each enclosure must be configured with network interconnect
devices to manage signals between the workstation blades and the external network.
Setup 27
Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-Thru modules
and switch modules. For more information about interconnect module options, see the HP website
(http://www.hp.com/go/bladesystem/interconnects).
IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru
module to a network device that supports Gigabit speed.
Installing a workstation blade
CAUTION: To prevent improper cooling and thermal damage, do not operate the workstation
blade or the enclosure unless all hard drive and device bays are populated with either a
component or a blank.
1.
If you are installing a workstation blade, remove a device bay blank as shown here. If you are installing
a workstation blade with the graphics expansion blade, remove two successive device bay blanks.
Setup 28
2.
If you are installing a workstation blade, remove the enclosure cover as shown here. If you are installing
a workstation blade with the graphics expansion blade, remove the enclosure covers.
3.
If you are installing the workstation blade, prepare it for installation.
Setup 29
4.
If you are installing the workstation blade with the graphics expansion blade, prepare it for installation.
5.
Install the workstation blade, as shown here, or the workstation blade with the graphics expansion
blade.
Setup 30
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Hard drive option
The workstation blade supports up to two SAS or SATA drives.
CAUTION: To prevent improper cooling and thermal damage, do not operate the workstation
blade or the enclosure unless all hard drive and device bays are populated with either a
component or a blank.
1.
Remove the SAS hard drive blank.
Hardware options installation
31
2.
Prepare the hard drive.
3.
Install the hard drive.
4.
Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and
SATA hard drive LED combinations" on page 10).
Processor option
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To avoid damage to the system board:
• Do not touch the processor socket contacts.
• Always install the processor socket cover after removing the processor from the socket.
• Do not tilt or slide the processor when lowering the processor into the socket.
CAUTION: To avoid damage to the processor:
• Handle the processor only by the edges.
• Do not touch the bottom of the processor, especially the contact area.
CAUTION: To prevent possible workstation blade malfunction and damage to the equipment,
multiprocessor configurations must contain processors with the same part number.
Hardware options installation
32
CAUTION: To prevent possible workstation blade overheating, always populate processor
socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank.
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the
heatsink is removed from the processor after it has been installed.
IMPORTANT: When installing the heatsink, align the guide pins on the processor retention
bracket with the alignment holes in the heatsink.
IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the
workstation blade does not power up.
NOTE: Do not discard the processor protective cover. Always install the processor protective
cover if the processor is removed from the socket.
Before installing a processor, you must remove any previously installed WS460c Graphics Expansion Blade
access panel ("Removing the WS460c Graphics Expansion Blade access panel" on page 16) and blade
("Removing the WS460c Graphics Expansion Blade access panel" on page 16).
To install the component:
1.
Update the system ROM using any standard ROM flash mechanism.
2.
Power down the workstation blade.
3.
Remove the workstation blade (on page 15).
4.
Remove the access panel (on page 15).
5.
Remove all DIMM baffles ("Remove the DIMM baffle" on page 16).
6.
Remove the heatsink blank. Retain the heatsink blank for future use.
CAUTION: Failure to completely open the processor locking lever prevents the processor from
seating during installation, leading to hardware damage.
Hardware options installation
33
7.
Open the processor locking lever and the processor socket retaining bracket. Do not remove the
processor socket cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
8.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
Handle the processor by the edges only, and do not touch the bottom of the processor, especially the
contact area.
Hardware options installation
34
9.
Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE
SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Never install or remove a processor without using the processor installation tool.
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
Hardware options installation
35
10.
Press the tabs on the processor installation tool to separate it from the processor, and then remove the
tool.
11.
Close the processor socket retaining bracket and the processor locking lever. The processor socket
cover is automatically ejected. Remove the cover.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
Hardware options installation
36
12.
Remove the thermal interface protective cover from the heatsink.
13.
Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly.
14.
Install all DIMM baffles.
15.
Install the access panel (on page 16).
16.
(Optional) Reinstall the WS460c Graphics Expansion Blade, and then the access panel.
Memory options
IMPORTANT: This workstation blade does not support mixing RDIMMs and UDIMMs.
Attempting to mix these two types causes the server to halt during BIOS initialization.
The memory subsystem in this workstation blade can support RDIMMs or UDIMMs. Both types are referred to
as DIMMs when the information applies to both types. When specified as RDIMM or UDIMM, the
information applies to that type only. All memory installed in the workstation blade must be the same type.
Hardware options installation
37
The workstation blade supports the following DIMM speeds:
•
Single- and dual-rank PC3-10600 (DDR-1333) DIMMs operating at 1333 and 1066 MHz
•
Quad-rank PC3-8500 (DDR-1067) DIMMs operating at 1066 MHz
Depending on the processor model, the number of DIMMs installed, and whether UDIMMs or RDIMMs are
installed, the memory clock speed may be reduced to 1066 or 800 MHz. For more information on the effect
of DIMM slot population, see "General DIMM slot population guidelines (on page 41)."
Memory subsystem architecture
The memory subsystem in this workstation blade is divided into channels. Each processor supports three
channels, and each channel supports two DIMM slots, as shown in the following table.
Channel
Slot
Slot number
1
D
A
1
2
2
E
B
3
4
3
F
C
5
6
This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture
also enables the Mirrored Memory and Lockstep memory modes. This workstation blade supports both
Registered PC3 DIMMs (RDIMMs) and Unbuffered DIMMs (UDIMMs).
DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for
specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting.
Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one
rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module. Only
one rank is accessible at a time. The workstation blade memory control subsystem selects the proper rank
within the DIMM when writing to or reading from the DIMM.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-GB,
and a quad-rank DIMM would be 8-GB.
Hardware options installation
38
DIMM identification
To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and
table.
Item
Description
Definition
1
Size
—
2
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
3
Data width
x4 = 4-bit
x8 = 8-bit
4
Voltage rating
L = Low voltage (1.35v)
Blank or omitted = Standard
5
Memory speed
10600 = 1333-MHz
8500 = 1066-MHz
6
DIMM type
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com).
Memory configurations
To optimize workstation blade availability, the workstation blade supports the following AMP modes:
•
Advanced ECC—provides the greatest memory capacity for a given DIMM size, while providing up to
4-bit error correction. This mode is the default option for this workstation blade.
•
Mirrored Memory—provides maximum protection against failed DIMMs. Uncorrectable errors in one
channel are corrected by the mirror channel.
•
Lockstep—provides enhanced protection while making all installed memory available to the operating
system. The workstation blade can continue to function if a single- or multi-bit memory failure within a
single DRAM device occurs.
Hardware options installation
39
Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported
by the installed DIMM configuration, the workstation blade boots in Advanced ECC mode. For more
information, see "HP ROM-Based Setup Utility (on page 58)."
For the latest memory configuration information, see the QuickSpecs on the HP website
(http://www.hp.com).
RDIMM maximum memory configurations
The following table lists the maximum memory configuration possible with 8-GB RDIMMs.
Rank
Single-processor
Dual-processor
Single-rank
48 GB
96 GB
Dual-rank
48 GB
96 GB
Quad-rank
32 GB
64 GB
UDIMM maximum memory configurations
The workstation blade supports a maximum of 12 GB with one processor and 24 GB with two processors
using 2-GB single- or dual-rank UDIMMs.
Advanced ECC memory configuration
Advanced ECC memory is the default memory protection mode for this workstation blade. Standard ECC can
correct single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected using
Standard ECC, the error is signaled to the workstation blade and causes the workstation blade to halt.
Advanced ECC protects the workstation blade against some multi-bit memory errors. Advanced ECC can
correct both single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM device
on the DIMM.
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrected and result in a workstation blade failure. The workstation
blade provides notification that correctable error events have exceeded a pre-defined threshold rate.
Mirrored memory configuration
Mirroring provides protection against uncorrected memory errors that would otherwise result in workstation
blade downtime. Mirroring is performed at the channel level. Channels 1 and 2 are used; channel 3 is not
populated.
Data is written to both memory channels. Data is read from one of the two memory channels. If an
uncorrectable error is detected in the active memory channel, data is retrieved from the mirror channel. This
channel becomes the new active channel, and the system disables the channel with the failed DIMM.
Lockstep memory configuration
Lockstep mode provides protection against multi-bit memory errors that occur on the same DRAM device.
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in each
channel must have identical HP part numbers.
Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be
populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode.
Memory performance with Advanced ECC is also slightly higher.
Hardware options installation
40
General DIMM slot population guidelines
Observe the following guidelines for all AMP modes:
•
Populate DIMM slots for a processor only if the processor is installed.
•
To maximize performance in multi-processor configurations, distribute the total memory capacity
between all processors as evenly as possible.
•
Do not mix Unbuffered and Registered PC3 DIMMs.
•
Each channel supports up to two Unbuffered DIMMs.
•
If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on each
channel for that processor.
If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel.
DIMM speeds are supported as indicated in the following table.
Populated slots
(per channel)
Rank
Speeds supported
(MHz)
1
Single- or dual-rank
1333, 1066
1
Quad-rank
1066
2
Single- or dual-rank
1066
Advanced ECC population guidelines
For Advanced ECC mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines (on page 41).
•
DIMMs may be installed individually.
Single-processor Advanced ECC population order
For Advanced ECC mode configurations with a single processor, populate the DIMM slots in the following
order:
•
RDIMM: Sequentially in alphabetical order (A through F)
•
UDIMM: Sequentially in alphabetical order (A through F).
Multi-processor Advanced ECC population order
For Advanced ECC mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
•
RDIMM: Sequentially in alphabetical order (A through F)
•
UDIMM: Sequentially in alphabetical order (A through F).
Mirrored Memory population guidelines
For Mirrored Memory mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines (on page 41).
Hardware options installation
41
•
Always install DIMMs in channels 1 and 2 for each installed processor.
•
Do not install DIMMs in channel 3 for any processor.
•
DIMMs installed on channel 1 and channel 2 of an installed processor must be identical.
•
In multi-processor configurations, each processor must have a valid Mirrored Memory configuration.
•
In multi-processor configurations, each processor may have a different valid Mirrored Memory
configuration.
Single-processor Mirrored Memory population order
For Mirrored Memory mode configurations with a single processor, populate the DIMM slots in the following
order:
•
•
RDIMM
o
First: A and B
o
Next: D and E
o
Do not populate slots C or F.
UDIMM
o
First: A and B
o
Last: D and E
o
Do not populate slots C or F.
After installing the DIMMs, use RBSU to configure the system for Mirrored Memory support ("Configuring
mirrored memory" on page 60).
Multi-processor Mirrored Memory population order
For Mirrored Memory mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
•
•
RDIMM
o
First: A and B
o
Next: D and E
o
Do not populate slots C or F.
UDIMM
o
First: A and B
o
Last: D and E
o
Do not populate slots C or F.
After installing the DIMMs, use RBSU to configure the system for mirrored memory support ("Configuring
mirrored memory" on page 60).
Lockstep Memory population guidelines
For Lockstep memory mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines (on page 41).
•
Always install DIMMs in channels 1 and 2 for each installed processor.
Hardware options installation
42
•
Do not install DIMMs in channel 3 for any processor.
•
DIMM configuration on channel 1 and channel 2 of a processor must be identical.
•
In multi-processor configurations, each processor must have a valid Lockstep Memory configuration.
•
In multi-processor configurations, each processor may have a different valid Lockstep Memory
configuration.
Single-processor Lockstep population order
For Lockstep memory mode configurations with a single processor, populate the DIMM slots in the following
order:
•
•
RDIMM
o
First: A and B
o
Next: D and E
o
Do not populate slots C or F.
UDIMM
o
First: A and B
o
Last: D and E
o
Do not populate slots C or F.
After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring
lockstep memory" on page 60).
Multi-processor Lockstep population order
For Lockstep memory mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
•
•
RDIMM
o
First: A and B
o
Next: D and E
o
Do not populate slots C or F.
UDIMM
o
First: A and B
o
Last: D and E
o
Do not populate slots C or F.
After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring
lockstep memory" on page 60).
Installing a DIMM
CAUTION: To avoid damage to the hard drives, memory, and other system components, the air
baffle, drive blanks, and access panel must be installed when the server is powered up.
Hardware options installation
43
Before installing a DIMM, you must remove any previously installed WS460c Graphics Expansion Blade
access panel ("Removing the WS460c Graphics Expansion Blade access panel" on page 16) and blade
("Removing the WS460c Graphics Expansion Blade access panel" on page 16).
To install a DIMM:
1.
Power down the server.
2.
Remove the workstation blade (on page 15).
3.
Remove the access panel (on page 15).
4.
Remove all DIMM baffles ("Remove the DIMM baffle" on page 16).
5.
Open the DIMM slot latches.
6.
Install the DIMM.
7.
Install all DIMM baffles.
8.
Install the access panel (on page 16).
If you are installing DIMMs in a mirrored or lock-step configuration, configure this mode in RBSU ("HP
ROM-Based Setup Utility" on page 58).
If necessary, reinstall the WS460c Graphics Expansion Blade and the access panel.
Cache module and battery pack option
The BBWC enabler option enables the system save and store data in the event of an unexpected system
shutdown.
Before installing the BBWC enabler, you must remove any previously installed WS460c Graphics Expansion
Blade access panel ("Removing the WS460c Graphics Expansion Blade access panel" on page 16) and
blade ("Removing the WS460c Graphics Expansion Blade access panel" on page 16).
To install cache module and battery option:
1.
Back up all data on the hard drive.
2.
Power down the workstation blade.
3.
Remove the workstation blade.
4.
Remove the access panel.
Hardware options installation
44
5.
Remove hard drives.
6.
Remove the hard drive backplane.
7.
Remove the two T-15 screws from the front panel and hard drive cage assembly.
8.
Remove the front panel and hard drive cage assembly.
Hardware options installation
45
9.
Connect the BBWC battery pack cable to the cache module.
10.
Install the cache module.
11.
Route the BBWC battery pack cable.
Hardware options installation
46
12.
Install the battery pack.
13.
Install the front panel and hard drive cage assembly.
14.
Install the two T-15 screws to secure the front panel and hard drive cage assembly to the chassis.
Hardware options installation
47
15.
Install the hard drive backplane. Press down on the hard drive backplane retainer to seat the board.
16.
Install the hard drives.
17.
Install the access panel.
18.
If necessary, reinstall the WS460c Graphics Expansion Blade and the access panel.
Hardware options installation
48
Cabling
BBWC battery pack cabling
•
Cache module cabling: Use the 24-inch BBWC battery pack cable.
Using the HP c-Class Blade SUV Cable
The HP c-Class Blade SUV Cable enables the user to perform workstation blade administration,
configuration, and diagnostic procedures by connecting video and USB devices directly to the workstation
blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 13)."
Connecting locally to a server blade with video and
USB devices
Use the SUV cable to connect a monitor and any of the following USB devices:
•
USB hub
•
USB keyboard
•
USB mouse
•
USB CD/DVD-ROM drive
•
USB diskette drive
Numerous configurations are possible. This section offers two possible configurations. For more information,
see "USB support and functionality (on page 64)."
Accessing a server blade with local KVM
For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub.
Cabling
49
CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release
buttons on the sides of the connector. Failure to do so can result in damage to the equipment.
1.
Connect the SUV cable to the workstation blade.
2.
Connect the video connector to a monitor.
3.
Connect a USB mouse to one USB connector.
4.
Connect a USB keyboard to the second USB connector.
Item
Description
1
Monitor
2
USB mouse
3
USB keyboard
4
HP c-Class Blade SUV Cable
Accessing local media devices
Use the following configuration with a workstation blade or loading software updates and patches from a
USB CD/DVD-ROM or a USB diskette.
Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the workstation blade.
The USB hub provides additional connections. To access the devices:
1.
Connect the HP c-Class Blade SUV cable to the workstation blade.
2.
Connect the video connector to a monitor.
3.
Connect a USB hub to one USB connector.
4.
Connect the following to the USB hub:
o
USB CD/DVD-ROM drive
o
USB keyboard
o
USB mouse
Cabling
50
o
USB diskette drive
Item
Description
1
Monitor
2
USB CD/DVD-ROM drive or diskette drive
3
USB keyboard
4
USB hub
5
USB mouse
6
HP c-Class Blade SUV Cable
Cabling
51
Software and configuration utilities
Server blade deployment tools
Software drivers and additional components
HP offers the following additional software components for workstation blades:
•
Health and Wellness driver and IML viewer
•
iLO 2 Management interface driver
•
Rack infrastructure interface service
For Microsoft® Windows® OS users, these items are included in the HP ProLiant iLO 2 Standard Blade
Edition, available from the HP website (http://www.hp.com/servers/lights-out).
Linux OS users can download these components from the HP website
(http://www.hp.com/products/servers/linux).
For information on how to use these components with a Linux OS, see the HP website
(http://h18000.www1.hp.com/products/servers/linux/documentation.html).
HP BladeSystem c-Class Advanced management
iLO 2 is a standard component of ProLiant c-Class workstation blades that provides server health and remote
workstation blade manageability. Its features are accessed from a network client device using a supported
web browser. In addition to other features, iLO 2 provides keyboard, mouse, and video (text and graphics)
capability for a workstation blade, regardless of the state of the host OS or host workstation blade.
iLO 2 includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design
makes iLO 2 independent of the host workstation blade and its OS. iLO 2 provides remote access to any
authorized network client, sends alerts, and provides other workstation blade management functions.
Using a supported web browser, you can:
•
Remotely access the console of the host workstation blade, including all text mode and graphics mode
screens with full keyboard and mouse controls.
•
Remotely power up, power down, or reboot the host workstation blade.
•
Remotely boot a host workstation blade to a virtual media image to perform a ROM upgrade or install
an OS.
•
Send alerts from iLO 2 regardless of the state of the host workstation blade.
•
Access advanced troubleshooting features provided by iLO 2.
•
Launch a web browser, use SNMP alerting, and diagnose the workstation blade with HP SIM.
•
Configure static IP bay settings for the dedicated iLO 2 management NICs on each workstation blade
in an enclosure for faster deployment.
Software and configuration utilities
52
To connect to the workstation blade using iLO 2, install the workstation blade in an enclosure. Onboard
Administrator assigns an IP address to enable iLO 2 connectivity to the workstation blade.
The c-Class tab enables you to control specific settings for the HP BladeSystem. iLO 2 also provides
web-based status for the HP BladeSystem configuration.
For detailed information about iLO 2, refer to the HP Integrated Lights-Out User Guide on the HP website
(http://www.hp.com/servers/lights-out).
Network-based PXE deployment
PXE is a component of the Intel® WfM specification. The PXE model enables workstation blades to load and
execute an NBP from a PXE server and to execute a pre-configured image. The image can be an OS image
created by software utilities or a boot diskette image. This feature enables a user to configure a workstation
blade and install an OS over a network.
Deployment overview
When a PXE-enabled target workstation blade boots, it obtains an IP address from a DHCP server. The target
workstation blade obtains the name of the NBP from the appropriate boot server. Then, the target workstation
blade uses TFTP to download the NBP from the boot server and executes the image.
IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru
module to a network device that supports Gigabit speed.
For each workstation blade being deployed, the PXE server must be connected to the NIC designated for
PXE. The workstation blade defaults PXE functions to NIC 1, but any of the NC series NICs in the workstation
blade can be designated for PXE in RBSU. For NIC connector locations, refer to the documentation included
with the workstation blade.
NOTE: Actual NIC numeration depends on several factors, including the OS installed on the
workstation blade.
To deploy an OS to multiple workstation blades, install a PXE deployment server on a network.
Deployment methods
IMPORTANT: To deploy a workstation blade without HP Insight Control server deployment,
create a bootable diskette or image of a bootable diskette.
•
PXE deployment
•
CD-ROM deployment (on page 56)
•
Diskette image deployment (on page 56)
•
SAN configuration (on page 57)
PXE deployment
PXE enables workstation blades to load an image over the network from a PXE server, and then execute it in
memory. The first NIC on the workstation blade is the default PXE boot NIC, but any of the other NC series
NICs can be configured to boot PXE. For more information, see "Network-based PXE deployment (on page
53)."
Software and configuration utilities
53
NOTE: Actual NIC numeration depends on several factors, including the OS installed on the
workstation blade.
HP recommends using one of the following methods for PXE deployment:
•
HP Insight Control server deployment
•
SmartStart Scripting Toolkit (on page 54)
HP Insight Control server deployment
NOTE: To deploy workstation blades in an existing server blade enclosure, always use the most
recent version of HP Insight Control server deployment available at the HP website
(http://www.hp.com).
HP recommends HP Insight Control server deployment for rapid, high-volume server deployments. Insight
Control server deployment integrates two powerful products: Altiris Deployment Solution and the HP ProLiant
Integration Module.
The intuitive GUI of the Altiris Deployment Solution console provides simplified point-and-click and
drag-and-drop operations that enable you to deploy target servers, including server blades remotely. The
GUI enables you to perform imaging or scripting functions and maintain software images.
For more information, see the HP Insight Control server deployment CD or the HP website
(http://www.hp.com).
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended
automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to
support ProLiant BL, ML, DL, and SL servers. The toolkit includes a modular set of utilities and important
documentation that describes how to apply these tools to build an automated server deployment process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are
used to automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume server
deployments.
For more information, and to download the SmartStart Scripting Toolkit, see the HP website
(http://www.hp.com/servers/sstoolkit).
Deployment infrastructure
IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru
module to a network device that supports Gigabit speed.
To establish a network-based PXE deployment infrastructure, provide the following software and minimum
hardware:
•
Client PC (administrative workstation)
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor, or
Intel® Pentium® III or higher processor (700 MHz or greater recommended)
o
128 MB of RAM
o
Microsoft® Windows® 2000 Professional or Microsoft® Windows® XP OS
Software and configuration utilities
54
o
Microsoft® Internet Explorer 5.5 or above with 128-bit encryption
o
Ethernet NIC with 10/100 RJ-45 connector
o
TCP/IP networking and an IP address compatible with one of the following: the iLO 2 Diagnostic
Port IP address or an assigned DHCP or static IP address
o
CD-ROM drive, CD/DVD-ROM drive, and/or diskette drive
o
Any of the following Java™ Runtime Environment versions:
1.3.1_02
1.3.1_07
1.3.1_08
1.4.1 for Windows® users only
1.4.2 for Linux users only
Access the Java™ Runtime Environment versions at the HP website
(http://java.sun.com/products/archive/index.html).
•
•
•
DHCP server (IP address assignment)
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor, or
Intel® Pentium® or Pentium® II 200-MHz or faster processor
o
64 MB of RAM
o
64 MB of free hard drive space
o
10-Mb/s network adapter
PXE deployment server (storing boot images)
o
AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor, or
Intel® Pentium® III or higher processor (500 MHz recommended)
o
256 MB of RAM
o
10-Mb/s network adapter
o
CD-ROM drive
Windows® repository server (Windows® or Linux deployment)
o
Windows® 2000 or Windows Server® 2003 OS installed
o
Network connection
o
CD-ROM drive
o
1.5 GB of available disk space
o
TCP/IP networking and an IP address compatible with one of the following: the iLO 2 Diagnostic
Port IP address or an assigned DHCP or static IP address
o
CD-ROM drive and/or diskette drive
o
Any of the following Java™ Runtime Environment versions:
1.3.1_02
1.3.1_07
1.3.1_08
1.4.1 for Windows® users only
1.4.2 for Linux users only
Software and configuration utilities
55
Access the Java™ Runtime Environment versions at the HP website
(http://java.sun.com/products/archive/index.html).
•
Network server with an OS installed
CD-ROM deployment
CD-ROM deployment involves using a bootable CD that executes scripts to configure the hardware and
install the OS. After the OS is configured, the workstation blade can access the network to locate the scripts
and files necessary for deployment. Before beginning the deployment process, connect the workstation blade
to the network.
NOTE: For more information about hardware and cabling configurations, see the documents
that ship with the enclosure.
Two methods are available for CD-ROM deployment:
•
iLO virtual CD-ROM (on page 56)
•
USB CD-ROM
iLO virtual CD-ROM
To deploy with a boot CD:
1.
Do one of the following:
o
Insert the boot CD into the client PC using the iLO 2 Remote Console.
o
Use iLO 2 to create an image file of the boot CD.
o
Copy the image of the boot CD to a location on the network or the client PC hard drive.
2.
Remotely access the workstation blade through iLO 2. See "HP BladeSystem c-Class advanced
management (on page 52)."
3.
Click the Virtual Media tab.
4.
Select the Virtual Media applet.
5.
Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the
workstation blade.
6.
Use the iLO 2 Virtual Power Button feature to reboot the workstation blade.
7.
After the workstation blade boots, follow the normal network installation procedure for the OS.
Diskette image deployment
To deploy with a diskette image, you must create a DOS-based network-enabled boot diskette. That script
executes a script that configures the hardware and installs the OS. The diskette enables the workstation blade
to access the required deployment scripts and files on the network.
This deployment method implies a deployment infrastructure that can include an administrator workstation,
PXE server, Microsoft® Windows® file share, or a Linux file share. For more information, see "Deployment
infrastructure (on page 54)."
Before beginning the deployment process, connect the workstation blade to the network.
NOTE: For more information about hardware and cabling configurations, see the documents
that ship with the enclosure.
Software and configuration utilities
56
Two methods are available for diskette image deployment:
•
iLO virtual floppy (on page 57)
•
PXE
Some USB floppy disk drives do not work when you press F6 to install mass storage drivers during the
Windows XP installation process. For more information, see
http://support.microsoft.com/kb/916196/en-us (http://support.microsoft.com/kb/916196/en-us).
Creating a boot diskette
The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette. For details,
refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from the
HP website (http://www.hp.com/servers/sstoolkit).
As an alternative method, configure the hardware manually with RBSU and the iLO 2 remote console. With
this method, the disk is more generic and integrates with an existing network OS installation process. For
more information, refer to "HP BladeSystem c-Class advanced management (on page 52)."
To operate properly, the workstation blade must have a supported OS. For the latest information on a
supported OS, refer to the HP website (http://www.hp.com/go/supportos).
iLO virtual floppy
To deploy with a boot diskette:
1.
Do one of the following:
o
Insert the boot diskette into the client PC using the iLO 2 Remote Console.
o
Use iLO 2 to create an image file of the boot diskette.
o
Copy the image of the boot diskette to a location on the network or the client PC hard drive.
2.
Remotely access the workstation blade through iLO 2. See "HP BladeSystem c-Class advanced
management (on page 52)."
3.
Click the Virtual Media tab.
4.
Select the Virtual Media applet.
5.
Use the Virtual Media applet to select the local diskette or image file and connect the Virtual CD to the
workstation blade.
6.
Use the iLO 2 Virtual Power Button feature to reboot the workstation blade.
7.
After the workstation blade boots, follow the normal network installation procedure for the OS.
SAN configuration
The workstation blade provides Fibre Channel support for SAN implementations. This solution uses an
optional FCA that offers redundant SAN connectivity and optimization for HP StorageWorks products. The
workstation blade is also compatible with certain third-party SAN products. For more information, see the
documentation that ships with the FCA option.
For optimal SAN connectivity, observe the following guidelines:
•
The FCA option is installed correctly in the workstation blade. See the documentation that ships with the
FCA option.
•
An Fibre Channel-compatible interconnect is installed in the enclosure. See the documentation that ships
with the interconnect option.
Software and configuration utilities
57
•
The server blade enclosure management module firmware is up-to-date. See the HP Business Support
Center website (http://www.hp.com/support).
•
The workstation blade is cabled properly to a supported SAN.
•
SAN storage drivers are loaded. See supporting white papers and the HP website
(http://www.hp.com).
For SAN configuration information for the workstation blade, see the HP StorageWorks SAN Design
Reference Guide on the HP website
(http://h18000.www1.hp.com/products/storageworks/san/documentation.html).
Configuration tools
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
Configuring system devices and installed options
•
Enabling and disabling system features
•
Displaying system information
•
Selecting the primary boot controller
•
Configuring memory options
•
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
the HP website (http://www.hp.com/support/smartstart/documentation).
Using RBSU
To use RBSU, use the following keys:
•
To access RBSU, press the F9 key during power-up when prompted.
•
To navigate the menu system, use the arrow keys.
•
To make selections, press the Enter key.
•
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected setting,
you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
Upon the first system power-up
•
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings can
be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Software and configuration utilities
58
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
Drives installed
Drives used
RAID level
1
1
RAID 0
2
2
RAID 1
3, 4, 5, or 6
3, 4, 5, or 6
RAID 5
More than 6
0
None
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
By default, the auto-configuration process configures the system for the English language. To change any
default settings in the auto-configuration process (such as the settings for language, operating system, and
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
the HP website (http://www.hp.com/support/smartstart/documentation).
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do the
following:
•
Access RBSU by pressing the F9 key.
•
Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or
Inspect) by pressing the F10 key.
•
Force a PXE Network boot by pressing the F12 key.
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU
remotely through a serial connection to the server COM port. The server that you are remotely configuring
does not require a keyboard and mouse.
For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).
Software and configuration utilities
59
Configuring mirrored memory
To configure mirrored memory:
1.
Install the required DIMMs.
2.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed.
3.
Select System Options.
4.
Select Advanced Memory Protection.
5.
Select Mirrored Memory with Advanced ECC Support.
6.
Press the Enter key.
7.
Press the Esc key to exit the current menu or press the F10 key to exit RBSU.
For more information on mirrored memory, see the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Configuring lockstep memory
To configure Lockstep memory:
1.
Install the required DIMMs.
2.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed.
3.
Select System Options.
4.
Select Advanced Memory Protection.
5.
Select Lockstep with Advanced ECC Support.
6.
Press the Enter key.
7.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
For more information on Lockstep memory, see the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Array Configuration Utility
ACU is a browser-based utility with the following features:
•
Runs as a local application or remote service
•
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
Suggests the optimum configuration for an unconfigured system
•
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
Remains available any time that the server is on
•
Displays on-screen tips for individual steps of a configuration procedure
•
Beginning with ACU version 8.28.13.0, provides diagnostic functionality on the Diagnostics tab
(formerly known as Array Diagnostics Utility).
For optimum performance, the minimum display settings are 1024 × 768 resolution and 16-bit color. Servers
running Microsoft® operating systems require one of the following supported browsers:
•
Internet Explorer 6.0 or later
Software and configuration utilities
60
•
Mozilla Firefox 2.0 or later
For Linux servers, see the README.TXT file for additional browser and support information.
For more information, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the
Documentation CD or the HP website (http://www.hp.com).
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
Reconfiguring one or more logical drives
•
Viewing the current logical drive configuration
•
Deleting a logical drive configuration
•
Setting the controller to be the boot controller
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup
Utility User Guide on the Documentation CD.
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
During the server startup sequence, press the F9 key to access RBSU.
2.
Select the System Options menu.
3.
Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded into the system during
the manufacturing process and should NOT be modified. This option should only
be used by qualified service personnel. This value should always match the
serial number sticker located on the chassis.
4.
Press the Enter key to clear the warning.
5.
Enter the serial number and press the Enter key.
6.
Select Product ID.
7.
Enter the product ID and press the Enter key.
8.
Press the Esc key to close the menu.
9.
Press the Esc key to exit RBSU.
10.
Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
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61
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as
a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management
driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the
system periodically resets the timer. However, when the operating system fails, the timer expires and restarts
the server.
ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager
number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a
ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash
Components for Windows and Linux operating systems are available for updating the system firmware.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware
revisions.
For more information, see the Download drivers and software page for the workstation blade. To access the
server-specific page, enter the following web address into the browser:
http://www.hp.com/support/<servername>
For example:
http://www.hp.com/support/dl360g6
Integrated Lights-Out 2 technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating
system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and
provides other server management functions.
Using iLO 2, you can:
•
Remotely power up, power down, or reboot the host server.
•
Send alerts from iLO 2 regardless of the state of the host server.
•
Access advanced troubleshooting features through the iLO 2 interface.
•
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features (which may require an iLO Advanced Pack or iLO Advanced for
BladeSystem license), see the iLO 2 documentation on the Documentation CD or on the HP website
(http://www.hp.com/servers/lights-out).
Software and configuration utilities
62
Erase Utility
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system
to its original factory state, deletes the current hardware configuration information, including
array setup and disk partitioning, and erases all connected hard drives completely. Refer to the
instructions for using this utility.
Run the Erase Utility if you must erase the system for the following reasons:
•
You want to install a new operating system on a workstation blade with an existing operating system.
•
You encounter an error when completing the steps of a factory-installed operating system installation.
To access the Erase Utility, use the System Erase button on the home screen of the SmartStart CD.
StorageWorks library and tape tools
HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation,
maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also
provides seamless integration with HP hardware support by generating and emailing support tickets that
deliver a snapshot of the storage system.
For more information, and to download the utility, refer to the StorageWorks L&TT website
(http://h18006.www1.hp.com/products/storageworks/ltt).
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal administrative
tasks from any remote location, using a web browser. HP SIM provides device management capabilities that
consolidate and integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for
processors, SAS and SATA hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the
HP SIM website (http://www.hp.com/go/hpsim).
Management Agents
Management Agents provide the information to enable fault, performance, and configuration management.
The agents allow easy manageability of the server through HP SIM software, and third-party SNMP
management platforms. Management Agents are installed with every SmartStart assisted installation or can
be installed through the HP PSP. The Systems Management homepage provides status and direct access to
in-depth subsystem information by accessing data reported through the Management Agents. For additional
information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website
(http://www.hp.com/servers/manage).
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has
a 8-MB ROM that acts as two, separate 4-MB ROMs. In the standard implementation, one side of the ROM
contains the current ROM program version, while the other side of the ROM contains a backup version.
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63
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for
any reason. This feature protects the existing ROM version, even if you experience a power failure while
flashing the ROM.
USB support and functionality
USB support
HP provides both standard USB support and legacy USB support. Standard support is provided by the OS
through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices
through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
POST
•
RBSU
•
Diagnostics
•
DOS
•
Operating environments which do not provide native USB support
Internal USB functionality
An internal USB connector is available for use with security key devices and USB drive keys. This solution
provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on
the front of the rack and physical access to secure data.
For additional security, external USB functionality can be disabled through RBSU. Disabling external USB
support in RBSU disables the USB connectors on the local I/O cable. Internal USB functionality is unaffected.
Ethernet and Fibre Channel module support
The WS460c G6 Workstation Blade supports Ethernet and Fibre Channel modules. For more information,
see the HP ProLiant WS460c Generation 6 (G6) Workstation Blade quickspecs
(http://h18004.www1.hp.com/products/quickspecs/13332_na/13332_na.pdf).
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64
Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive workstation blade management tool, available in both offline and
online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who
verify workstation blade installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective workstation blade management. Available in Microsoft® Windows®
and Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 65) provides survey functionality that gathers critical hardware and software
information on ProLiant workstation blades.
This functionality supports operating systems that may not be supported by the workstation blade. For
operating systems supported by the workstation blade, see the HP website
(http://www.hp.com/go/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be
installed through the HP PSP.
NOTE: The current version of SmartStart provides the memory spare part numbers for the
workstation blade. To download the latest version, see the HP website
(http://www.hp.com/support).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HP SIM ("HP Systems Insight Manager" on page 63)
•
From within Survey Utility
•
From within operating system-specific IML viewers
•
o
For NetWare: IML Viewer
o
For Windows®: IML Viewer
o
For Linux: IML Viewer Application
From within the iLO 2 user interface
Software and configuration utilities
65
•
From within HP Insight Diagnostics (on page 65)
For more information, see the Management CD in the HP Insight Foundation suite for ProLiant.
Array Diagnostic Utility
The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers
and disk drives. This report provides vital information to assist in identifying faults or conditions that may
require attention. ADU can be accessed from the SmartStart CD or downloaded from the HP website
(http://www.hp.com).
Remote support and analysis tools
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
To download the software, go to Software Depot (http://www.software.hp.com).
Select Insight Remote Support from the menu on the right.
IMPORTANT: Workstation blades using Windows Vista® x32 and x64 with Westmere 2
processors display the incorrect processor speed and type in the Device Manager. To resolve this
issue, from the Control Panel, access either System Information or Welcome Center to see the
correct processor speed and type.
NOTE: HP ProLiant WS460c G6 Workstation Blade with WS460c Graphics Expansion Blade
supports remoting protocols such as Microsoft® Remote Desktop Protocol 7.1 or later.
Software and configuration utilities
66
Keeping the system current
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html).
NOTE: The SAS/SATA controller driver in the PSP for the WS460c G6 workstation blade is
currently an unsigned driver. The driver packaging in the PSP prevents the unsigned warning
message from appearing.
Operating system version support
Refer to the operating system support matrix (http://www.hp.com/go/supportos).
System Online ROM flash component utility
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or
controller ROM images across a wide range of servers and array controllers. This tool has the following
features:
•
Works offline and online
•
Supports Microsoft® Windows NT®, Windows® 2000, Windows Server® 2003, Novell Netware,
and Linux operating systems
IMPORTANT: This utility supports operating systems that may not be supported by the server. For
operating systems supported by the server, see the HP website (http://www.hp.com/support).
•
Integrates with other software maintenance, deployment, and operating system tools
•
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
To download the tool and for more information, see the HP website (http://www.hp.com/support).
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website (http://www.hp.com/go/pcn).
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand bundled services with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. For more
information, see the HP website (http://www.hp.com/services/carepack).
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67
HP Smart Update Manager
The HP Smart Update Manager provides intelligent and flexible firmware and software deployment. This
technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers, options, and
Blades within the datacenter. HP SUM is delivered on The Smart Update Firmware DVD, ProLiant Support
Packs, and Easy Set-up CDs.
HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of
workstation blades and options. This tool has the following features:
•
Enables GUI and a command-line, scriptable interface
•
Enables scriptable, command-line deployment
•
Requires no agent for remote installations
•
Enables dependency checking, which ensures appropriate install order and dependency checking
between components
•
Deploys software and firmware on Windows and Linux operating systems
•
Performs local or remote (one-to-many) online deployment
•
Deploys firmware and software together
•
Supports offline and online deployment
•
Deploys necessary component updates only (except Linux RPMs)
•
Downloads the latest components from Web (except Linux RPMs)
•
Enables direct update of BMC firmware (iLO and LO100i)
For more information about HP Smart Update Manager and to access the HP Smart Update Manager User
Guide, see the HP website (http://www.hp.com/go/foundation).
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68
Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
•
English (http://www.hp.com/support/ProLiant_TSG_en)
•
French (http://www.hp.com/support/ProLiant_TSG_fr)
•
Italian (http://www.hp.com/support/ProLiant_TSG_it)
•
Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
•
German (http://www.hp.com/support/ProLiant_TSG_gr)
•
Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
•
Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for
troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to
troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To
view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en).
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information on
procedures, hardware options, software tools, and operating systems supported by the server.
1.
Review the important safety information (on page 69).
2.
Gather symptom information (on page 71).
3.
Prepare the server for diagnosis (on page 71).
4.
Use the Start diagnosis flowchart (on page 74) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Troubleshooting
69
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching.
6.44 kg
14.20 lb
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords
to completely disconnect power from the system.
Warnings
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment.
All troubleshooting and repair procedures are detailed to allow only subassembly/module-level
repair. Because of the complexity of the individual boards and subassemblies, no one should
attempt to make repairs at the component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard.
Troubleshooting
70
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
•
•
•
•
•
The leveling feet are extended to the floor.
The full weight of the rack rests on the leveling feet.
The stabilizing feet are attached to the rack if it is a single-rack installation.
The racks are coupled together in multiple-rack installations.
Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
What events preceded the failure? After which steps does the problem occur?
•
What has been changed since the time the server was working?
•
Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
•
How long has the server exhibited problem symptoms?
•
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page 65) and use the survey page to view the current configuration or
to compare it to previous configurations.
•
Refer to your hardware and software records for information.
•
Refer to server LEDs and their statuses.
Prepare the server for diagnosis
1.
Be sure the server is in the proper operating environment with adequate power, air conditioning, and
humidity control. For required environmental conditions, see the server documentation.
2.
Record any error messages displayed by the system.
3.
Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.
4.
Power down the server and peripheral devices if you will be diagnosing the server offline. If possible,
always perform an orderly shutdown:
a. Exit any applications.
b. Exit the operating system.
c.
Power down the server.
5.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up the
server). Do not disconnect the printer if you want to use it to print error messages.
6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
o
You must have the appropriate Health Drivers and Management Agents installed on the server.
To verify the server configuration, connect to the System Management homepage and select Version
Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up-to-date.
Troubleshooting
71
o
HP recommends you have access to the server documentation for server-specific information.
o
HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process. Download the current version of SmartStart from the
HP website (http://www.hp.com/servers/smartstart).
Performing processor procedures in the troubleshooting process
Before performing any troubleshooting steps that involve processors, review the following guidelines:
•
Be sure that only authorized personnel perform the troubleshooting steps that involve installing,
removing, or replacing a processor.
•
Always locate the documentation for your processor model before performing any steps that require
installing, removing, or replacing a processor. If you cannot locate the hard copy of the instructions that
shipped with the processor, see the processor instructions in this document.
•
Some processor models require the use of a processor installation tool, and specific steps are
documented to ensure that you do not damage the processor or processor socket on the system board.
For server models that have pins inside the processor socket, remember that THE PINS ON THE SYSTEM
BOARD ARE VERY FRAGILE AND EASILY DAMAGED. If you damage the socket, you must replace the
system board.
•
Depending on the workstation blade model, the contacts may be on the processor or they may be inside
the processor socket. Never touch the contacts. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE
AND EASILY DAMAGED. If the contacts inside the processor socket are damaged, the system board
must be replaced.
•
Always complete all other troubleshooting procedures before removing or replacing a processor.
Breaking the server down to the minimum hardware configuration
During the troubleshooting process, you may be asked to break the server down to the minimum hardware
configuration. A minimum configuration consists of only the components needed to boot the server and
successfully pass POST.
When requested to break the server down to the minimum configuration, uninstall the following components,
if installed:
•
All additional DIMMs
Leave only the minimum required to boot the server—either one DIMM or a pair of DIMMs. For more
information, see the memory guidelines in the server user guide.
•
All additional cooling fans, if applicable
For the minimum fan configuration, see the server user guide.
•
All additional power supplies, if applicable (leave one installed)
•
All hard drives
•
All optical drives (DVD-ROM, CD-ROM, and so forth)
•
All optional mezzanine cards
•
All expansion boards
Before removing the components, be sure to determine the minimum configuration for each component and
follow all guidelines in the server user guide.
Troubleshooting
72
Always use the recommended minimum configuration above before removing any processors. If you are
unable to isolate the issue with the configuration above, you will then remove all all but one of the additional
processors.
CAUTION: Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page 72)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select
the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Loose connections
Action:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are
routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Server health LEDs
Some workstation blades have an internal health LED and an external health LED, while other workstation
blades have a single system health LED. The system health LED provides the same functionality as the two
separate internal and external health LEDs. Depending on the model, the internal health LED and external
health LED may either appear solid or they may flash. Both conditions represent the same symptom.
For the location of workstation blade LEDs and information on their statuses, see the workstation blade
documentation on the HP website (http://www.hp.com/support).
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 74)," and follow the appropriate diagnostic path. If the other flowcharts
Troubleshooting
73
do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on
page 75)." The General diagnosis flowchart is a generic troubleshooting process to be used when the
problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page 74)
•
General diagnosis flowchart (on page 75)
•
Server blade power-on problems flowchart (on page 77)
•
POST problems flowchart (on page 79)
•
OS boot problems flowchart (on page 81)
•
Server fault indications flowchart (on page 83)
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
See
1
"General diagnosis flowchart (on page 75)"
2
"Power-on problems flowchart ("Server blade power-on problems
flowchart" on page 77)"
3
"POST problems flowchart (on page 79)"
4
"OS boot problems flowchart (on page 81)"
5
"Server fault indications flowchart (on page 83)"
Troubleshooting
74
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item
See
1
"Symptom information (on page 71)"
2
"Loose connections (on page 73)"
3
"Service notifications (on page 73)"
Troubleshooting
75
Item
See
4
The most recent version of a particular server blade or option firmware is
available on the HP Support website (http://www.hp.com/support).
5
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 69)"
6
•
•
7
•
•
•
Maintenance and service guides for p-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info)
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
Maintenance and service guides for p-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info)
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 69)"
8
"Breaking the server down to the minimum hardware configuration (on
page 72)" in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or see "Troubleshooting resources (on page 69)"
9
•
•
10
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 69)"
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 69)"
"HP contact information (on page 97)"
Troubleshooting
76
Server blade power-on problems flowchart
Symptoms:
•
The server does not power on.
•
The system power LED is off or amber.
Troubleshooting
77
•
The health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
Improperly seated or faulty power supply
•
Loose or faulty power cord
•
Power source problem
•
Power on circuit problem
•
Improperly seated component or interlock problem
•
Faulty internal component
Item
See
1
"Component identification (on page 6)"
2
Maintenance and service guides for c-Class server blades, located on the
HP website (http://www.hp.com/go/bladesystem/documentation)
3
Integrated Lights-Out User Guide located on the HP website
(http://www.hp.com/servers/lights-out)
Troubleshooting
78
POST problems flowchart
Symptoms:
•
Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
•
Server completes POST with errors
Possible problems:
•
Improperly seated or faulty internal component
•
Faulty KVM device
•
Faulty video device
Troubleshooting
79
Item
See
1
Server blade power-on problems flowchart (on page 77)
2
"POST error messages and beep codes (on page 85, on page 86)"
3
"Video problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or see "Troubleshooting resources (on
page 69)"
4
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 69)"
5
"Breaking the server down to the minimum hardware configuration (on
page 72)" or in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or see "Troubleshooting resources (on page 69)"
6
"Symptom information (on page 71)"
7
•
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 69)"
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
8
"HP contact information (on page 97)"
9
•
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 69)"
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 69)"
Troubleshooting
80
OS boot problems flowchart
There are two ways to use SmartStart when diagnosing OS boot problems on a server blade:
•
Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade.
•
Use a local I/O cable and drive to connect to the server blade, and then restart the server blade.
Symptoms:
•
Server does not boot a previously installed OS
•
Server does not boot SmartStart
Troubleshooting
81
Possible causes:
•
Corrupted OS
•
Hard drive subsystem problem
•
Incorrect boot order setting in RBSU
Item
See
1
HP ROM-Based Setup Utility User Guide
(http://www.hp.com/servers/smartstart)
2
"POST problems flowchart (on page 79)"
3
•
•
"Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 69)"
Controller documentation
4
"HP Insight Diagnostics (on page 65)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 69)"
5
•
•
•
"Loose connections (on page 73)"
"CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 69)"
Controller documentation
6
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 69)"
7
•
•
8
•
•
•
9
"Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 69)"
"HP contact information (on page 97)"
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 69)"
Maintenance and service guides for p-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info)
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
"General diagnosis flowchart (on page 75)"
Troubleshooting
82
* See the server blade OS boot problems flowchart (on page 81)
Server fault indications flowchart
Symptoms:
•
Server boots, but a fault event is reported by Insight Management Agents (on page 63)
•
Server boots, but the internal health LED, external health LED, or component health LED is red or amber
Troubleshooting
83
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
Improperly seated or faulty internal or external component
•
Unsupported component installed
•
Redundancy failure
•
System overtemperature condition
Item
See
1
•
•
"Integrated Management Log (on page 65)" or in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or
see "Troubleshooting resources (on page 69)"
"Event list error messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 69)"
2
"Component identification (on page 6)"
3
System Management Homepage (https://localhost:2381)
4
"Power-on problems flowchart ("Server blade power-on problems
flowchart" on page 77)"
5
•
•
•
6
•
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 69)"
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
"HP contact information (on page 97)"
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 69)"
Maintenance and service guides for c-Class server blades, located on
the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)
Troubleshooting
84
POST error messages and beep codes
Introduction to POST error messages
The error messages and codes in this section include all new messages generated by this workstation blade.
Some messages are informational and do not indicate an error. A workstation blade generates only the
codes that are applicable to its configuration and options.
Troubleshooting
85
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
POST error messages and beep codes
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
Troubleshooting
86
Battery replacement
If the workstation blade no longer automatically displays the correct date and time, you may need to replace
the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
•
•
•
•
Do not attempt to recharge the battery.
Do not expose the battery to temperatures higher than 60°C (140°F).
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Replace only with the spare designated for this product.
Before replacing a battery, you must remove any previously installed WS460c Graphics Expansion Blade
access panel ("Removing the WS460c Graphics Expansion Blade access panel" on page 16) and the blade
("Removing the WS460c Graphics Expansion Blade access panel" on page 16).
To remove the component:
1.
Power down the workstation blade.
2.
Remove the workstation blade (on page 15).
3.
Remove the access panel (on page 15).
4.
Identify the battery location ("System board components" on page 11).
5.
Remove the battery tray.
Battery replacement
87
6.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure. If necessary, reinstall the WS460c Graphics
Expansion Blade and the access panel.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Battery replacement
88
Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a
unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance information
for this product, always refer to this regulatory model number. The regulatory model number is not the
marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A and
B, depending upon their intended installation. Class A devices are those that may reasonably be expected
to be installed in a business or commercial environment. Class B devices are those that may reasonably be
expected to be installed in a residential environment (for example, personal computers). The FCC requires
devices in both classes to bear a label indicating the interference potential of the device as well as additional
operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have
an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you
determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference, in which case the user will be required to correct the interference at
personal expense.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
Regulatory compliance notices 89
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
•
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or
monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1­281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not
expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Canadian notice (Avis Canadien)
Class A equipment
Regulatory compliance notices 90
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
European Union regulatory notice
Products bearing the CE marking comply with the following EU Directives:
•
Low Voltage Directive 2006/95/EC
•
EMC Directive 2004/108/EC
•
Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product
family and available (in English only) either within the product documentation or at the following HP website
(http://www.hp.eu/certificates) (type the product number in the search field).
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is
inserted between CE and !).
Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger
Strasse 140, 71034 Boeblingen, GERMANY.
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices 91
This symbol on the product or on its packaging indicates that this product must not be disposed of
with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical
and electronic equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local city office, your household
waste disposal service or the shop where you purchased the product.
Japanese notice
BSMI notice
Korean notice
Class A equipment
Regulatory compliance notices 92
Class B equipment
Chinese notice
Class A equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance
with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated June 24, 2007; and with IEC 60825-1:2007.
WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other
than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system or
return them to HP, an authorized HP Partner, or their agents.
Regulatory compliance notices 93
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the
Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion.
Contact a qualified Taiwanese recycler for proper battery disposal.
Acoustics statement for Germany (Geräuschemission)
Schalldruckpegel LpA < 70 dB(A)
Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation)
Nach ISO 7779:1999 (Typprüfung)
Regulatory compliance notices 94
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•
Use conductive field service tools.
•
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge
95
Specifications
Environmental specifications
Specification
Value
—
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Non-operating
-30°C to 60°C (-22°F to 140°F)
Relative humidity
(noncondensing)**
—
Operating
10% to 90% @ 28°C (82.4°F)
Non-operating
5% to 95% @ 38.7°C (101.7°F)
Altitude†
—
Operating
3050 m (10,000 ft)
Non-operating
9144 m (30,000 ft)
* The following temperature conditions and limitations apply:
- All temperature ratings shown are for sea level.
- An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) up to 3048 m (10,000 ft) applies.
- No direct sunlight is allowed.
-The maximum permissible rate of change is 10°C/hr (18°F/hr).
- The type and number of options installed may reduce the upper temperature and humidity limits.
- Operating with a fan fault or above 30°C (86°F) may reduce system performance.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F).
†Maximum storage altitude corresponds to a minimum pressure of 70 kPa (10.1 psia).
Server blade specifications
Specification
Value
Height
5.56 cm (2.19 in)
Depth
50.95 cm (20.06 in)
Width
18.16 cm (7.15 in)
Weight (maximum)
6.44 kg (14.20 lb)
Weight (no drives installed)
5.82 kg (12.82 lb)
Specifications
96
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
•
•
In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information
about Care Packs, refer to the HP website (http://www.hp.com/hps).
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
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97
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair).
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Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
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CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair).
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
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Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair).
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Technical support
103
Technical support
104
Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
ADU
Array Diagnostics Utility
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
BBWC
battery-backed write cache
BMC
baseboard management controller
FC
Fibre Channel
iLO 2
Integrated Lights-Out 2
IML
Integrated Management Log
ORCA
Option ROM Configuration for Arrays
P2V
physical to virtual
Acronyms and abbreviations
105
PMP
Performance Management Pack
POST
Power-On Self Test
PSP
ProLiant Support Pack
PXE
Preboot Execution Environment
RBSU
ROM-Based Setup Utility
RILOE
Remote Insight Lights-Out Edition
SAS
serial attached SCSI
SATA
serial ATA
SIM
Systems Insight Manager
SMP
Server Migration Pack
UID
unit identification
USB
universal serial bus
V2P
virtual to physical
V2V
virtual to virtual
Acronyms and abbreviations
106
VCA
Version Control Agent
VCRM
Version Control Repository Manager
Acronyms and abbreviations
107
Index
A
access panel
14, 15
acoustics statement for Germany
93
ACU (Array Configuration Utility)
59
additional information
68
ADU (Array Diagnostic Utility)
65
Advanced ECC memory
39, 40
Array Configuration Utility (ACU)
59
Array Diagnostic Utility (ADU)
65
ASR (Automatic Server Recovery)
61
authorized reseller
96
auto-configuration process
58
Automatic Server Recovery (ASR)
61
B
Basic Input/Output System (BIOS)
58, 61
batteries, replacing
86, 92
battery
10, 92
battery replacement notice
92
BBWC (battery-backed write cache)
43
BBWC battery pack
43
beep codes
84, 85
before you contact HP
96
BIOS (Basic Input/Output System)
58, 61
BIOS Serial Console
58
BIOS upgrade
61
boot diskette
56
boot options
58
BSMI notice
91
buttons
6
C
cables
48, 72, 89
cables, FCC compliance
89
cables, troubleshooting
72
cabling
48
cache module
43
cache module battery pack
43
Canadian notice
89
Care Pack
66
CD-ROM deployment
55
Change Control
66
Chinese notice
92
class A equipment
88
class B equipment
88
compliance
88
components
6, 7
components, identification
6, 9
configuration of system
51, 57
configuration parameters
56
configuration tools
57
configuration, network
52
configuring graphics expansion blade with
HBA
19
connecting to the network
26
connection problems
72
connectors
6
contact information
96
contacting HP
96
creating a disk image
55, 56
CSR (customer self repair)
96
customer self repair (CSR)
96
D
Declaration of Conformity
89
default settings
39
deployment infrastructure
53
deployment methods
51, 52
deployment overview
52
DHCP server
51
diagnosing problems
68, 74
diagnostic tools
61, 64
diagnostics utility
64
DIMM baffles
15
DIMM identification
38
DIMM installation guidelines
40
DIMM population guidelines
40
DIMM slot locations
10, 11
DIMM slots
40
DIMMs
10, 37, 42, 59
DIMMs, installation
42
DIMMs, single- and dual-rank
37
disposal, battery
90, 92
disposal, waste
90
documentation
56
drivers
51
Index 108
E
electrostatic discharge
94
enclosure connector
10
environmental specifications
Erase Utility
62
error messages
84, 85
European Union notice
90
external cables
48
95
62
I
F
FCC (Federal Communications Commission)
notice
88, 89
FCC rating label
88
features
6
Federal Communications Commission (FCC)
notice
88, 89
firmware upgrade utility, troubleshooting
68
flowcharts
72, 73, 74, 76, 78, 80, 82
front panel buttons
6, 7
front panel components
6, 7
front panel LEDs
7, 8
G
general diagnosis flowchart
grounding methods
94
HP Systems Insight Manager overview
HP technical support
96
HP website
96
HP, contacting
96
74
H
hard drive backplane connector
10
hard drive bays
6, 7
hard drive LEDs
9, 10
hard drives
9, 10, 30
hard drives, determining status of
9, 10
hard drives, installing
30
hardware options
30
hardware options installation
30
health driver
61
health LEDs
7, 8, 9, 10, 72
help resources
96
HP c-Class Blade SUV Cable
6, 7, 12, 48
HP contact information
96
HP Insight Control server deployment
53
HP Insight Diagnostics
64
HP Insight Diagnostics survey functionality
64
HP Insight Remote Support software
65
HP ProLiant Essentials Foundation Pack
62
HP Smart Update Manager overview
67
HP StorageWorks Library and Tape Tools
(L&TT)
62
identification number
88
iLO 2 (Integrated Lights-Out 2)
51, 52, 61
iLO 2 activity LED
61
iLO 2 advanced features
51
IML (Integrated Management Log)
64
Important Safety Information document
68
Insight Diagnostics
64, 66
installation, server options
30
installing hardware
30
installing memory
42
installing operating system
52
installing server blade options
30
installing server options
30
installing the access panel
15
Integrated Lights-Out 2 (iLO 2)
51, 61
Integrated Management Log (IML)
64
internal health LED
9, 10
internal USB connector
63
J
Japanese notice
91
K
Korean notices
91
L
laser compliance
92
laser devices
92
LED, health
7, 8, 9, 72
LED, power button
7, 8
LED, system power
7, 8
LEDs
6, 10
LEDs, hard drive
9, 10
LEDs, NIC
7, 8
LEDs, SAS hard drive
9
LEDs, SATA hard drive
9
LEDs, troubleshooting
68
LEDs, unit identification (UID)
7, 8
Lights-Out network-based deployment
51, 52
local KVM, accessing a server blade with
48
lockstep memory
39, 41, 59
loose connections
72
Index 109
PSP (ProLiant Support Pack)
66
PSPs, overview
66
PXE (preboot execution environment)
PXE deployment
52
M
maintenance guidelines
66
Management Agents
62
management tools
51, 61
memory
36, 37, 38, 59
memory configurations
38
memory options
30
memory subsystem architecture
37
memory, mirrored
39, 40, 59
mezzanine board connectors
10
mezzanine connectors
10, 11
mirrored memory
39, 40, 59
modifications, FCC notice
89
R
RBSU (ROM-Based Setup Utility)
57
RBSU configuration
57
RDIMM configuration
39
redundant ROM
62
regulatory compliance identification numbers
regulatory compliance notices
88, 90, 93
release button
6, 7
remote support and analysis tools
65
removing the access panel
14, 15
removing the server blade
14
required information
96
resources
56, 68
resources, troubleshooting
68
ROM legacy USB support
63
ROM redundancy
62
ROM, updating
66
ROM-Based Setup Utility (RBSU)
57
ROMPaq utility
61, 62
N
network connections
26
network-based PXE deployment
52
NIC (network interface card)
10
O
Online ROM Flash Component Utility
66
operating systems
66
operations
13
Option ROM Configuration for Arrays (ORCA)
options installation
30
ORCA (Option ROM Configuration for Arrays)
OS boot problems flowchart
80
overview
26
P
phone numbers
96
POST error messages
84, 85
POST problems flowchart
78
power button LED
7, 8
Power On/Standby button
6, 7
powering down
13
powering up
57
power-on problems flowchart
76
preboot execution environment (PXE)
52
pre-diagnostic steps
68
preparation procedures
13, 70
preparing the server for diagnosis
70
problem diagnosis
68
processor option
26, 31
processor socket
10
processors
10, 71
Product ID
60
ProLiant Support Pack (PSP)
66
52
60
60
88
S
safety considerations
68
safety information
63
SAN configuration
56
SAS drives
10
SAS hard drive LEDs
9, 10
SAS/SATA LED combinations
10
SATA hard drive
10
SATA hard drive LEDs
9, 10
scripted installation
53
serial connector
12
serial label pull tab
6, 7
serial number
60
series number
88
server blade release lever
6
server blade removal
14
server fault indications flowchart
82
server features and options
30
server options, installing
30
server specifications
95
service notifications
72
setting up a network
52
Setup
26
Smart Update Manager
67
Index 110
SmartStart Scripting Toolkit
53
software components
51
specifications
95
specifications, environmental
95
specifications, server blade
95
standards
88
start diagnosis flowchart
73
static electricity
94
StorageWorks Library and Tape Tools (L&TT)
support
65, 96
supported operating systems
66
SUV connector
6, 12, 48
symbols on equipment
69
symptom information
70
system board
10
system board battery
10, 92
system board thumbscrews
10
system components
6
system configuration settings
57
System Erase Utility
62
system maintenance switch
10, 12
System Online ROM flash component utility
system, keeping current
66
Systems Insight Manager
62
virtual CD/DVD-ROM
virtual floppy
56
55
W
warnings
69
website, HP
96
62
66
T
Taiwan battery recycling notice
93
technical support
96
telephone numbers
96
troubleshooting
68, 72
troubleshooting flowcharts
72
troubleshooting resources
68
troubleshooting, firmware upgrade utility
68
U
UDIMM configuration
39
updating drivers
51
updating the system ROM
62
updating, FCA device driver
56
USB connectors
12
USB devices
48
USB support
63
utilities
51
utilities, deployment
53, 57
V
video connector
12
video connector cabling
video devices
48
12
Index 111
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