T7000 User Guide
IP Office
T7000 Telephone User Guide
- Issue 02b - (05 March 2014)
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T7000 Telephone User Guide
IP Office
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- Issue 02b (05 March 2014)
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T7000 Telephone User Guide
IP Office
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Downloading Documentation
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T7000 Telephone User Guide
IP Office
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- Issue 02b (05 March 2014)
Contents
Contents
8.4 Twinning ..................................................................... 51
1. Telephone Overview
9.1 Ringer Sound
..................................................................... 54
9.2 Ringer Volume
..................................................................... 54
9. Phone Settings
1.1 T7000 Telephone
..................................................................... 9
1.2 Which Telephone
.....................................................................
System?
9
1.3 Button Functions
..................................................................... 10
1.4 Feature Codes
..................................................................... 11
1.5 Short Codes
..................................................................... 12
1.6 Tones
..................................................................... 14
1.7 What's My .....................................................................
Extension Number?
15
1.8 Notes
..................................................................... 15
2. Making Calls
2.1 Virtual Call.....................................................................
Appearances
2.2 Setting a Callback
.....................................................................
2.3 Redial the .....................................................................
Previous Number
2.4 Making a Page
.....................................................................
Call
2.5 Direct Voice
.....................................................................
Calls
2.6 Making a Priority
.....................................................................
Call
2.7 Using Speed
.....................................................................
Dials
18
19
19
20
20
20
21
3. Answering Calls
3.1 Answering .....................................................................
a Page Call
24
3.2 Call Pickup..................................................................... 25
4. Call Controls
4.1 Adjust the Call
.....................................................................
Volume
4.2 Switching Between
.....................................................................
Calls
4.3 Transferring
.....................................................................
Calls
4.4 Transferring
.....................................................................
a Held Call
4.5 Handsfree .....................................................................
Speaker Operation
4.6 Headset Operation
.....................................................................
4.7 Ending Calls
.....................................................................
4.8 Groups
.....................................................................
4.9 Holding and
.....................................................................
Parking Calls
4.9.1 Parking
............................................................................
Calls
4.9.2 Holding
............................................................................
Calls
28
28
29
29
29
29
29
30
31
31
32
5. Conference Calls
5.1 Starting a Conference
.....................................................................
5.2 Adding a Call
.....................................................................
to a Conference
5.3 Holding a Conference
.....................................................................
Call
5.4 Transferring
.....................................................................
Calls Using Conference
34
34
35
35
6. Voicemail
6.1 Message Waiting
.....................................................................
Indication
38
6.2 Checking Messages
..................................................................... 38
7. Logging In/Out
7.1 Logging In .....................................................................
on a Phone Already in Use
41
7.2 Logout
..................................................................... 41
8. Redirecting Calls
8.1 Follow Me .....................................................................
8.2 Forwarding.....................................................................
Calls
8.2.1 Forward
............................................................................
Unconditional
8.2.2 Forward
............................................................................
on Busy
8.2.3 Forward
............................................................................
on No Answer
8.3 Do Not Disturb
.....................................................................
T7000 Telephone User Guide
IP Office
45
46
47
48
49
50
10. Button Programming
10.1 Erasing a.....................................................................
Button
10.2 Auto Dial .....................................................................
Button
10.3 Internal Auto
.....................................................................
Dial (User Button)
10.4 Feature Button
.....................................................................
10.5 Button Functions
.....................................................................
10.5.1............................................................................
Automatic Intercom
10.5.2............................................................................
Call Forwarding All
10.5.3............................................................................
Conference
10.5.4............................................................................
Do Not Disturb
10.5.5............................................................................
Hunt Group Night Service
10.5.6............................................................................
Internal Auto Answer
10.5.7............................................................................
Last Number Redial
10.5.8............................................................................
Page Group
10.5.9............................................................................
Priority Call
10.5.10
............................................................................
Ring Again
10.5.11
............................................................................
Speed Dial
10.5.12
............................................................................
Speed Dial [nnnn]
10.5.13
............................................................................
Transfer
10.5.14
............................................................................
User BLF
10.5.15
............................................................................
Voicemail
56
57
57
58
59
59
59
59
59
59
59
59
60
60
60
60
60
60
60
60
11. Glossary
11.1 Abbreviated
.....................................................................
Ring
11.2 Appearance
.....................................................................
Button
11.3 Attention .....................................................................
Ring
11.4 Auto Hold.....................................................................
11.5 Bridged Appearance
.....................................................................
Button
11.6 Call Appearance
.....................................................................
Button
11.7 Call Coverage
.....................................................................
Button
11.8 Do Not Disturb
.....................................................................
11.9 Do Not Disturb
.....................................................................
Exceptions
11.10 Follow Me
.....................................................................
11.11 Follow Me
.....................................................................
Here
11.12 Follow Me
.....................................................................
To
11.13 Forward.....................................................................
on Busy
11.14 Forward.....................................................................
on No Answer
11.15 Forward.....................................................................
Unconditional
11.16 Group .....................................................................
11.17 Idle Line.....................................................................
Preference
11.18 Internal Twinning
.....................................................................
11.19 Line Appearance
.....................................................................
Button
11.20 Logged Out
.....................................................................
11.21 Login Code
.....................................................................
11.22 Missed Call
.....................................................................
11.23 Missed Group
.....................................................................
Call
11.24 Mobile Twinning
.....................................................................
11.25 Park Call.....................................................................
11.26 Park Slot.....................................................................
Number
11.27 Ringing .....................................................................
Line Preference
11.28 Short Codes
.....................................................................
11.29 Small Community
.....................................................................
Network
11.30 System Administrator
.....................................................................
62
62
62
62
62
62
62
62
63
63
63
63
63
63
63
64
64
64
64
64
64
64
64
65
65
65
65
65
65
65
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11.31 System Phone
.....................................................................
User
65
11.32 Twinning..................................................................... 65
Index
...............................................................................67
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IP Office
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Chapter 1.
Telephone Overview
T7000 Telephone User Guide
IP Office
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Telephone Overview: T7000 Telephone
1. Telephone Overview
1.1 T7000 Telephone
On IP Office, the T7000 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher
software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation
modes.
These phones use virtual call appearances 18 . Virtual call appearances allow you to use the
HOLD button on the
phone to switch between each of your phone’s call appearance buttons (normally 3), each of which represents a call that
you can make or receive.
04
Last Number Redial
05
Call Forwarding All
06
Transfer
07
Conference
59
59
60
Feature
59
Hold
1
2
3
4
5
6
7
8
9
*
0
#
–
Volume
+
1.2 Which Telephone System?
The IP Office telephone system can operate in a number of modes. This guide is for a system operating in IP Office
Standard Version mode.
To check what system you are one, press Feature 9*80. If your system is a IP Office Standard Version system, you will
hear an error tone.
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IP Office
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1.3 Button Functions
In addition to the standard buttons 0 to 9, * and # buttons for dialing, the phone also has the following additional keys
listed below. Some buttons may use either icons or words depending on your locale and the particular model of the
phone that you have.
·
Hold
Cycle between calls and dial tone.
·
Feature
This key is used to access a range of special functions by pressing the key and then dialing a feature code
·
11
.
Volume Controls
Increase or decrease the volume during a call.
·
The button layout is indicated below. The double-digits are the button numbers for programmable buttons 56 . The
default function for those buttons is indicated. The function for each programmable button can be set by you or by your
system administrator.
04
Last Number Redial
05
Call Forwarding All
06
Transfer
07
Conference
59
60
Feature
T7000 Telephone User Guide
IP Office
59
59
Hold
1
2
3
4
5
6
7
8
9
*
0
#
–
Volume
+
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Telephone Overview: Button Functions
1.4 Feature Codes
The phone can access a range of functions by pressing the phone's Feature key and dialing the required feature code.
· Speed Dial: Feature 0 <index>
Dial a stored number. Follow it with a 3-dight number system speed dial (000 to 999) or * and a 2-digit number
personal speed dial (00 to 99).
· Ring Again: Feature 2 (Set)/Feature #2 (Clear)
Set a ringback on the extension being called. When the target extension ends its current call,you are rung and
when you answer, a new call is made to the target.
· Conference: Feature 3
Turn the current call and any held call or calls into a conference call. The held call can be an existing conference to
which you want to add another call.
· Forward Unconditional On: Feature 4 <number> (On)/Feature #4 (Off)
Switch on and off immediate forwarding of calls to the number entered.
· Last Number Redial: Feature 5
Redial the last number dialed. This code can only be used when the phone is currently idle.
· Page: Feature 60 <number>
Make a page call to an extension or group. The target extension or group members must be free and must support
handsfree auto-answer in order to hear the page.
· Retrieve Messages: Feature 65 or Feature 981
Access your voicemail mailbox to collect messages.
· Dial Voice Call: Feature 66 <number>
Have a call automatically answered on speaker phone after 3 beeps. If the extension is not free when called, the
call is presented as a normal call.
· Transfer: Feature 70 <number>
Put your current call on hold and make an transfer enquiry call to another number. Pressing Feature 70 again to
completes the transfer.
· Call Park: Feature 74
Park your current call. The park slot number used is based on your extension number. For example, for extension
XXX, the first parked call is assigned to park slot XXX0, the next to XXX1 and so on up to XXX9. Any user can
unpark the call by entering that park slot number.
· Call Unpark: Feature #74 <park slot number>
Unpark a call. The code is followed by the park slot number used to park the call.
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IP Office
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1.5 Short Codes
In addition to the Feature codes 11 supported by the phone, you can also dial short codes provided by the telephone
system. These are useful as they can be dialed from any type of phone on the system.
Some short codes require you to enter additional information when you dial them, typically an extension number. That is
indicated by N in the short codes shown below.
The short codes below are default short codes that may be supported by your telephone system. Your system
administrator can add, remove or edit the short codes.
Park/Unpark
· Park Call: *37*N#
Parks the held call using the park number dialed in place of N.
· Unpark Call: *38*N#
Unpark the call parked using the park number N.
Call Pickup
· Pickup Any Call: *30
Answer a call ringing on the telephone system.
· Pickup a Group Call: *31
Answer a call ringing a group of which you are a member. You can use this function even if your group
membership is set to disabled.
· Pickup a Users Call: *32*N#
Pickup a call ringing a user's extension number (N).
· Pickup a Group Members Call: *53*N#
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.
Conference
· Conference Held Calls: *47
Start a conference between yourself and any calls that you have on hold.
Do Not Disturb
· Switch Do Not Disturb On: *08
Set your phone to do not disturb.
· Switch Do Not Disturb Off: *09
Switch off do not disturb.
· Add a Do Not Disturb Exception Number: *10*N#
Add a number (N) to your list of do not disturb exceptions.
· Delete a Do Not Disturb Exception Number: *11*N#
Remove a number (N) from your list of do not disturb exceptions.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
Follow Me
· Follow Me Here: *12*N#
Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing
the short code.
· Follow Me Here Cancel: *13*N#
Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when
dialing the short code.
· Follow Me To: *14*N#
Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just
*14# to cancel follow me.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
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Telephone Overview: Short Codes
Forwarding
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
· Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.
· Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.
· Switch Forward Unconditional Off: *02
· Include Group Calls in Forward Unconditional: *50
· Exclude Group Calls from Forward Unconditional: *51
· Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.
· Switch Forward On Busy On: *03
· Switch Forward On Busy Off: *04
· Switch Forward on No Answer On: *05
· Switch Forward on No Answer Off: *06
Group
· Night Service Status On: *20*N#
Set a group into night service status by entering its extension number (N).
· Night Service Status Off: *21*N#
Take a group out of night service status by entering its extension number (N).
Login
· Login: *35*N*L#
Login to a phone using your extension number (N) and login code (L).
· Log Out: *36
Log yourself out from the phone where you are currently logged in.
Voicemail
· Check Messages: *17
Access mailboxes to check for messages.
· Voicemail On: *18
Allow voicemail to be used to answer calls.
· Voicemail Off: *19
Stop voicemail being used to answer calls.
· Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call when you use the phone.
· Voicemail Ringback Off: *49
Switch off ringback.
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1.6 Tones
In addition to ringing, you may hear the following tones:
· Page Call: Single Loud Beep
This tone indicates that your phone is receiving a page call
and you cannot be heard by the person doing the page.
· Short Code Confirmation: 2 Loud Beeps
These tones are heard when using short codes
completed.
12
20
. You do not need to take any action to hear the call
. It is a confirmation that the short code function has been
· Direct Voice Call: 3 Loud Beeps
These tones are heard when receive a direct call which has been automatically answered by the phone. You can
hear the caller and then can hear you.
· Waiting: 4 Loud Beeps
These tones are heard if the phone has been waiting for you to complete dialing or the number you have dialed is
invalid. The tones are repeated until you hang up.
· Incompatible: Warble tone
This continuous high-low tone is heard if the number dialed is not valid for routing by the telephone system or any
system function. .
You may hear the following tones during calls:
· Conference Tones: Single Tone/Double Tone
During a call, a single tone indicates that someone else has joined the call. A double tone indicates that someone
has left the conference. The system administrator can replace these with a repeating single tone every 10
seconds.
· Held Tone: Double tone every 4 seconds.
If the system does not have music on hold configured, this repeated double tone is used to inform you that your
call has been put on hold by the other system user.
T7000 Special Tones
As the T7000 does not have a display, it uses a number of additional tones that are heard when using the Feature
button.
· Confirmation Tone: A high pitch single beep.
This tone indicates that the requestion action has been performed. (e.g., Feature button pressed invoking feature
session).
· Waiting for Input Tone: A low pitch single beep.
This tone indicates that the phone is waiting for you to enter some data or press a button.
· Error Tone: A high-low double beep.
This tone indicates that the process has failed, timed-out or is not supported by the T7000 phone.
T7000 Telephone User Guide
IP Office
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Telephone Overview: Tones
1.7 What's My Extension Number?
The label under the handset is normally used to record the extension number of the phone. This is normally a fixed
number. However, the telephone system supports users logging in 40 to an extension when they want to us it, changing
its extension number to match their own when they do so.
Unfortunately for this type of phone there is no simple way to find out the phone's current extension number. Make a
call to a colleague who has a phone with a display. They will see the extension number your phone.
1.8 Notes
This guide was written assuming that the telephone system and your phone are using their default settings. However, the
system has a wide range of controls and features that can be used to customize its operation and that of your phone.
Your system administrator will inform you if they change any settings that will affect you or the operation of your phone.
Other Phones
The T7000 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes
supported by the T7000 can also be used on these other phones.
M7100/ M7208/ M7310/ M7324/ T7000
M7100N M7208N M7310N M7324N
Display
T7208
T7316
T7316
–
–
–
–
–
–
Display Soft Keys
–
Virtual Call Appearances
Handsfree
Operation
T7100
–
–
–
–
–
Speaker
Microphone
–
–
–
Socket
–
–
–
Button
–
–
–
–
–
–
Programmable Buttons...
1
7
33
23
4
1
7
15
16
... with icons
–
7
9
23
–
–
7
15
16
... without icons
1
–
24
–
4
1
–
–
–
Headset
Operation
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Chapter 2.
Making Calls
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2. Making Calls
If the phone is idle, dial the number required. You will be able to hear the call progress. When you need to speak pickup
the handset.
If you already have a call in progress, you can use
waiting calls and dial tone.
Hold key to cycle between your current call, any other held or
2.1 Virtual Call Appearances
Each call appearance button assigned to your phone by the system administrator represents a call that you can make or
answer. Rather than having physical buttons assigned as call appearance buttons, this phone uses virtual call
appearances. While you can only be connected to one call at any time, you can easily switch between it and of your other
virtual call appearances.
Typically the maximum number of simultaneous calls allowed is 3. This is set by your system administrator. When all
your virtual call appearances are in use, you are busy to any further calls. Those calls will follow your forward on busy if
set, else go to voicemail is available or else just get busy indication.
Virtual Call Appearance Usage
When you go off-hook by lifting the handset, you answer the alerting call if any, otherwise you hear dial tone and can
make a call. This uses one of your virtual call appearances.
With a call connected:
· If another call arrives on another virtual call appearance, you will hear a call waiting tone.
· If you press
Hold, the connected call is placed on hold and one of the following occurs, in the order listed.
1. If you have a call waiting, that call is answered.
2. If you have any free virtual call appearances available, you will hear dial tone. This allows you to make a call
or to use short codes that control your held or waiting calls. The following are some of the default short codes
12 that you can use:
· *26: Clear CW
Release the previous call and answer the waiting call.
· *52: Clear Call
Release the previous call.
· *47: Conference Add
Start a conference between yourself and any held calls.
3. If you have a call on hold, that call is reconnected.
· You can press
Hold again to cycle through the options above.
· If you replace the handset (go on-hook) during a call, the current call is ended and your phone returns to idle. If
there is a waiting call, it starts ringing. You can answer the call by lifting the handset again or pressing
Hold
.
With the phone idle:
When you lift the handset, the following may occur in the order listed:
· The first alerting call appearance is answered if any.
· The first free call appearance available is seized and you hear dial tone to make a call.
· You can press
Hold to switch between virtual call appearances. This will answer or retrieve any call on next
virtual call appearance or else play dial tone to make a call.
With the phone idle but a call alerting:
· Going off-hook or pressing
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Hold will answer the call.
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Making Calls: Virtual Call Appearances
2.2 Setting a Callback
If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the
system will call you when the other user next uses ends a call. When you answer the callback, the system will
automatically make another call to the user.
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
To Set a Callback
1. While the call is still ringing or if you hear busy, press Feature 2
2. End your call attempt.
To Clear a Callback
If you have a callback set, you can cancel it using the following process:
1. Press Feature #2.
2.3 Redial the Previous Number
You can redial the number of the last outgoing call that you made.
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
1. To redial the last number called, press Feature 5.
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2.4 Making a Page Call
You can make a page call to another user or to the available members of a group. The users do not have to take any
action to hear the page.
The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any
alerting call.
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
1. Press Feature 60.
2. Dial the number of the user or group you want to page.
· If the destination is a user and they already have a call connected, they cannot be paged. If the destination is
a group which is not in service or has no available members, it cannot be paged.
2.5 Direct Voice Calls
This feature is also called dial voice call or direct voice call. It calls another extension and has the call automatically
answered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, the
user must use the handset if they want to talk.
The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free
when called, the call is alerts as a normal call.
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
1. Press Feature 66.
2. Dial the target user extension number.
2.6 Making a Priority Call
A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and
follow me settings they have in use but will not go to voicemail.
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
1. Press Feature 69.
2. Dial the target user extension number.
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Making Calls: Making a Priority Call
2.7 Using Speed Dials
Speed dials are telephone numbers that are stored by the telephone system. There are two types of speed dial: personal
speed dials and system speed dials.
You or your system administrator can enter numbers that you want stored as personal speed dials. These are only
useable by you. Your system administrator can also store numbers as system speed dials. Those are useable by all users
on the system including you.
If you have any internal or external number that you dial frequently, you can store those as an auto dial button
rather than a speed dial.
57
Dialing a Speed Dial
This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
1. Press Feature 0.
· To dial a personal speed dial:
Dial * followed by the 2-digit personal speed dial number between 00 to 99. Alternatively you can dial the 2digit personal speed dial number and then press #.
· To dial a system speed dial:
Dial the 3-digit system speed dial number between 000 to 999.
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Chapter 3.
Answering Calls
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3. Answering Calls
The phone's message lamp will flash when you have a call waiting to be answered. Lift the handset to answer the call or
press
Hold.
You can then use the
Hold key to cycle between your current call, any held calls and dial tone.
3.1 Answering a Page Call
You can be paged if you have no call in progress or only held and or parked calls. After a single tone, the page is heard
through the phone's speaker. If you are currently on a call or set to do not disturb your phone is not paged.
You cannot answer a page call.
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Answering Calls: Answering a Page Call
3.2 Call Pickup
Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options:
· Answer any ringing call on the telephone system.
· Answer a call ringing a particular user.
· Answer a call ringing a particular group.
· Answer a call, not necessarily a group call, ringing the members of a group.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Pickup Any Call: *30
Answer a call ringing on the telephone system.
· Pickup a Group Call: *31
Answer a call ringing a group of which you are a member. You can use this function even if your group
membership is set to disabled.
· Pickup a Users Call: *32*N#
Pickup a call ringing a user's extension number (N).
· Pickup a Group Members Call: *53*N#
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.
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Chapter 4.
Call Controls
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4. Call Controls
4.1 Adjust the Call Volume
While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for whichever device
you are currently using (handset or speaker).
1. With the call connected, press the
and
keys to adjust the volume.
4.2 Switching Between Calls
You can use the
Hold key to cycle between your virtual call appearances including held calls and dial tone.
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Call Controls: Switching Between Calls
4.3 Transferring Calls
To transfer a call, your phone must have an available call appearance button. If all your current call appearance buttons
are in use, you must either end 29 or park 31 one of your existing calls.
· Your system administrator can configure the system so that it will attempt to return unanswered transfers to
you.
1. Dial Feature 70. The current call is automatically put on hold.
2. Dial the number for the transfer destination.
· To complete the transfer, press Feature 70 again. You can do this while the call is still ringing or you can wait
until it is answered.
· Transferring a call while it is still ringing is called an unsupervised or blind transfer.
· Transferring a call after ringing finishes is called a supervised or announced transfer.
· If the transfer destination does not answer or, after answering the call, does not want to accept the call:
· To try another number, replace the handset.
·
To cancel the transfer attempt, press
Hold.
4.4 Transferring a Held Call
When you already have a call on hold and a call connected, you can connect them by starting a conference. Press
Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference.
4.5 Handsfree Speaker Operation
The phone has a handsfree speaker but does not have a handsfree microphone. This means that you can make and
answer calls handsfree but in order to speak you must lift the handset.
· You can make a handsfree call by simply dialing without lifting the handset. You can hear the call progress and
when answered, lift the handset to continue the call.
· The speaker allows the phone to receive page calls
However, you cannot answer the page.
20
. You can hear the page without needing to take any action.
· The speaker allows the phone to auto answer direct voice 20 calls. You can hear the caller but they will not be
able to hear you until you lift the handset. The same applies for calls from other users if you have internal autoanswer 59 set on the phone.
4.6 Headset Operation
The phone does not have a socket for connecting a headset.
4.7 Ending Calls
If the call is connected on the phone's handset, replacing the handset will end the call.
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4.8 Groups
Your system administrator can include you as a member of a group or groups along with other users. Each group has its
own extension number which is used to call the group.
When a call is presented to a group, it is presented to the available group members, either one at a time or all at the
same time, until answered by one of the members.
How long a group call will ring at each group member's phone before being presented to the next member is controlled
by the group's own settings. Groups also use voicemail and have their own settings for when an unanswered call should
go to the group's mailbox. For group calls, the group's own voicemail settings are used rather than your settings.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Night Service Status On: *20*N#
Set a group into night service status by entering its extension number (N).
· Night Service Status Off: *21*N#
Take a group out of night service status by entering its extension number (N).
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Call Controls: Groups
4.9 Holding and Parking Calls
Holding a call and parking a call are two similar actions. The table below summarizes the main differences between
parking a call or holding a call.
When a call is ...
Held
Parked
... the call occupies an appearance button.
Yes
No
... the caller hears music on hold or hold reminder tones.
Yes
Yes
... the call can be retrieved by other users dialing a short code.
No
Yes
Yes
Default 15
seconds
Yes
Default 5
minutes.
... the call can be used to start or add calls to a conference.
Yes
No
... the call is assigned a unique ID.
No
Yes
... the call recalls you automatically if your phone is idle.
4.9.1 Parking Calls
Parking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system.
Each parked call is given a unique park slot number which can then be used to unpark the call.
Calls that you have parked will recall to your phone when idle if they have been parked for too long. The default park
timeout for the telephone system is 5 minutes but it can be changed by the system administrator. Recall recall calls
ignore any forwarding or do not disturb settings you have set.
If you park a call without specifying a park slot number to be used, the system will automatically assign a number based
on your extension number plus a single digit. For example, for extension 201, the first parked call will use park slot
number 2010 if available. For the T7000, only the single automatic park slot extension number plus 0 is used.
Call park buttons can be configured to match specific park slot numbers. A call parked using that button will be given that
park slot number. All users with a call park button set to the same number can see when there is a parked call and can
unpark the call using the button.
To Park a Call
1. Press Feature 74. The call is parked with the park slot ID of your extension number and 0 if that park slot is
empty. If that park slot is not available, you will hear a high-low double beep error tone and will still be connected
to the caller.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Park Call: *37*N#
Parks the held call using the park number dialed in place of N.
· Unpark Call: *38*N#
Unpark the call parked using the park number N.
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4.9.2 Holding Calls
You can hold as many calls as your phone can receive.
· The held call will still occupy the call appearance on which it was made or answered.
· While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will
hear double beep tones every few seconds.
· If you have more than one call on your phone, either held or connected, you can start a conference
yourself and the calls.
34
between
Calls that you have held will recall to your phone when it is idle if they have been on hold for too long. The default hold
timeout for the telephone system is 15 seconds but it can be changed by the system administrator. Hold recall calls
ignore any forwarding or do not disturb settings you have set.
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
·
! Warning
This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system will cause that conference to hear your system's music on hold.
You can use the
Hold key to cycle between your virtual call appearances including held calls and dial tone.
4.9.2.1 Transferring a Held Call
When you already have a call on hold and a call connected, you can connect them by starting a conference. Press
Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference.
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Chapter 5.
Conference Calls
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5. Conference Calls
Multiple conference calls are supported, with parties addable to each conference call until the system's total conference
capacity (128) is reached. However, a maximum of 64 parties is supported in any particular conference call.
Conference resources are also used for call recording and other features, reducing the available conference capacity for
ordinary conference calls.
Note that some conference controls, for example dropping other parties, only apply for conferences started on the same
phone system as your extension.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Conference Held Calls: *47
Start a conference between yourself and any calls that you have on hold.
5.1 Starting a Conference
If you have a connected call and any held calls, pressing Feature 3 will start a conference between you and those calls.
If you do not already have a held call, you can use the process below to start a conference.
1. Make a call to the first party or answer a call.
2. Place the call on hold by pressing
Hold or Feature 3.
3. Dial the party that you want to add to the conference.
4. If they answer and want to join the call, press Feature 3.
5. If they do not want to join the call or do not answer, replace the handset.Return to the held call by pressing
Hold.
5.2 Adding a Call to a Conference
You can add additional parties to an existing conference.
1. Press
HOLD or Feature 3 to put the conference on hold.
2. This does not affect the other conference parties who can continue talking to each other.
3. Dial the party that you want to add to the conference.
4. If they answer and want to join the call, press Feature 3.
5. If they do not want to join the call or do not answer, replace the handset.Return to the held call by pressing
Hold.
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
·
! Warning
This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system will cause that conference to hear your system's music on hold.
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Conference Calls: Adding a Call to a Conference
5.3 Holding a Conference Call
Using the
Hold key you can put a conference call on hold in the same way as you can for a normal call.
To take the conference off hold, press
Hold.
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
·
! Warning
This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system will cause that conference to hear your system's music on hold.
5.4 Transferring Calls Using Conference
When you already have a call on hold and a call connected, you can connect them by starting a conference. Press
Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference.
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Chapter 6.
Voicemail
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6. Voicemail
If enabled, voicemail is used to answer calls to you that have rung unanswered for your "no answer time", the default is
15 seconds. It is also used to answer calls when you have do not disturb enabled. The message lamp on your phone is lit
when you have new messages in your mailbox.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Check Messages: *17
Access mailboxes to check for messages.
· Voicemail On: *18
Allow voicemail to be used to answer calls.
· Voicemail Off: *19
Stop voicemail being used to answer calls.
· Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call when you use the phone.
· Voicemail Ringback Off: *49
Switch off ringback.
6.1 Message Waiting Indication
Most phones have a message waiting lamp. The message lamp is lit when you have new messages in your voicemail
mailbox. It remains lit until you have played each of the new messages. The system administrator can also configure it so
that you receive new message waiting indication for a group or groups.
The icon of a programmable button programmed 58 to Feature 65 will act as a message waiting indicator for new
messages. That button can then also be used to access the mailbox.
6.2 Checking Messages
1. Press Feature 65 or Feature 981.
· Depending on how your voicemail system is configured, you may be asked to entered your voicemail code.
2. Follow the voice prompts provided by the system. For help press either 8 or *4.
Notes
1. Automatic Message Deletion
By default, messages are automatically deleted a set time after being played. The delay depends on the particular
voicemail server (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a
Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion
times to new and saved messages.
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Chapter 7.
Logging In/Out
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7. Logging In/Out
You may always use the same phone in the same location. However, the telephone system provides features that allow
you to use any phone on the system to make and receive your calls. To do this your system administrator need to assign
you a login code.
· Log In 41
You can login on any phone that you want to use. When you login to a phone, you take control of that phone.
Incoming calls for you are redirected to that phone and your user information and settings are available[1]. Any
existing user on the phone is logged off when you login.
· Any existing user of the phone is logged out while you are logged in.
· If you were logged in on another phone, you are logged out from that phone.
· If your phone system is in a Small Community Network 65 of phone systems, it may be possible to login at
extensions located on other phone systems in the network. Your system administrator will advise you if you
can remote hot desk and what features will still be available to you when you do.
· Log Out 41
When you log out from a phone (or are logged out by another user logging in), the telephone system may apply
several actions:
· If you have a normal default extension and no one else is logged in there, you return to being logged in on
that phone.
· If you remain logged out, you are treated the same as being on do not disturb except that all calls to you go
to voicemail if available.
· If you have a mobile twinned number, the system administrator can configure the system so that calls are still
presented to your mobile twin while you are logged out.
· Default Extension
Each extension can be configured with a default user. If you are logged off from an extension, if you have a
default extension the system will automatically log you in at your default extension if it is not in use by another
user.
· Login Idle Period
Your system administrator can configure a timeout which will automatically log you out if you do not use the phone
in that time to make or answer a call.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Login: *35*N*L#
Login to a phone using your extension number (N) and login code (L).
· Log Out: *36
Log yourself out from the phone where you are currently logged in.
Note
1. User information stored by the telephone system, for example call log, contacts directory and speed dials, moves
with you when you login on different phones. However this only applies when moving between 1400, 1600, 9400,
9500, 9600, M-Series, T-Series phones. Other phone types store the information on the phone and that
information does not move with you when you login or out.
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Logging In/Out:
7.1 Logging In on a Phone Already in Use
If you have a login code, you can login at a phone that is already in use by another user. The existing user is logged out.
1. Dial the short code for logging in. The default is *35*N*L# where N is replaced by your extension number and L
by your login code.
7.2 Logout
You can only log yourself out if you have been given a login code by your system administrator. Otherwise, the only way
to be logged out is if someone else logs in on your phone. When that happens, if you are not automatically logged back
in when they log off or if you want to login over them, you can login again using the login process with a blank
password .
If you have a login code, to logout dial *36.
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Chapter 8.
Redirecting Calls
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8. Redirecting Calls
This section looks at the different ways that you can redirect your calls to another phone.
· Follow Me 45
Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This
function can be used in two ways:
· Follow Me To
Set the follow me destination from your own phone.
· Follow Me Here
Set the follow me from the phone that you want to share.
· Forward 46
Forward calls to an internal or external number.
· Forward on Busy
Forward calls when you have reached the limit of the number of calls that the phone can present to you.
· Forward on No Answer
Forward calls if they have rung unanswered at your phone.
· Forward Unconditional
Immediately forward calls. Forwarding to voicemail can be selected as an option.
· Do Not Disturb 59
Redirect all calls to voicemail if available or otherwise to busy tone.
· You can set do not disturb exception numbers for calls to which do not disturb if not applied.
· Other users can make priority calls
20
to override your do not disturb.
· Twinning 51
Twinning is a process whereby you can have your calls ring at two different phones. You can answer calls at either
phone. There are two variants of twinning, internal twinning which uses two internal extensions and mobile
twinning which twins your internal extension with an external number.
Method
Calls Redirected
Internal
Follow Me
External
Destination
Group
Internal
External
Voicemail
Follow Me To
Follow Me Here
Forward
Forward on Busy
Forward on No Answer
Forward Unconditional
Do Not Disturb
Twinning
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Redirecting Calls:
8.1 Follow Me
Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with
your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share
another person's phone without logging them off their phone.
The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.
Follow Me To
Follow me to is the function used to enable follow me from your own phone.
Follow Me Here
Follow here is used to enable follow me at the extension to which you want your calls redirected.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Follow Me Here: *12*N#
Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing
the short code.
· Follow Me Here Cancel: *13*N#
Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when
dialing the short code.
· Follow Me To: *14*N#
Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just
*14# to cancel follow me.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
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8.2 Forwarding Calls
Forwarding is used to redirect calls to another extension or an external number. The system supports 3 different types of
forward.
· Forward Unconditional 47
This forward is used immediately when it is switched on.
· Forward on No Answer 49
This forward is used when a call alerts at your extension for too long without being answered. The normal default
is 15 seconds.
· Forward on Busy 48
This forward is used when you have no call appearances buttons available to on which to receive calls.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
· Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.
· Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.
· Switch Forward Unconditional Off: *02
· Include Group Calls in Forward Unconditional: *50
· Exclude Group Calls from Forward Unconditional: *51
· Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.
· Switch Forward On Busy On: *03
· Switch Forward On Busy Off: *04
· Switch Forward on No Answer On: *05
· Switch Forward on No Answer Off: *06
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8.2.1 Forward Unconditional
Forward unconditional is used to immediately redirect your calls.
· By default this function is only applied to incoming external calls to you. However, if required internal calls and or
group calls can also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional
destination. That number can be internal or external.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
· The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.
· If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
· Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.
· Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.
· Switch Forward Unconditional Off: *02
· Include Group Calls in Forward Unconditional: *50
· Exclude Group Calls from Forward Unconditional: *51
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8.2.2 Forward on Busy
Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.
· By default this function is only applied to incoming external calls to you. However, if required internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
· Busy is defined has having no available call appearance buttons on which further calls can be presented.
· Group calls are not presented when you are busy and so are not forwarded by this setting.
· The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.
· If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.
Using a Programmable Button
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
· Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.
· Switch Forward On Busy On: *03
· Switch Forward On Busy Off: *04
· Switch Forward on No Answer On: *05
· Switch Forward on No Answer Off: *06
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8.2.3 Forward on No Answer
Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason.
· By default this function is only applied to incoming external calls to you. However if required internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).
· Group calls are not forwarded.
· The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.
· If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.
Using a Programmable Button
· This function can be assigned to a programmable button. This allows it to be accessed in a single key press.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
· Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.
· Switch Forward On Busy On: *03
· Switch Forward On Busy Off: *04
· Switch Forward on No Answer On: *05
· Switch Forward on No Answer Off: *06
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8.3 Do Not Disturb
· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.
· People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied
to those calls.
· People who use a priority call function can also call you.
· Calls to any group of which you are a member are not presented to you (unless you are the last available member
of the group).
· Enabling do not disturb will not affect any calls already being presented to your phone.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
To Turn On Do Not Disturb
1. Press Feature 85.
To Turn Off Do Not Disturb
1. Press Feature #85.
Default Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Switch Do Not Disturb On: *08
Set your phone to do not disturb.
· Switch Do Not Disturb Off: *09
Switch off do not disturb.
· Add a Do Not Disturb Exception Number: *10*N#
Add a number (N) to your list of do not disturb exceptions.
· Delete a Do Not Disturb Exception Number: *11*N#
Remove a number (N) from your list of do not disturb exceptions.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
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8.4 Twinning
Twinning allow calls to you to ring at both your phone and at another number. The telephone system supports two types
of twinning; internal twinning and mobile twinning.
Internal Twinning
This method of twinning twins your phone (your primary phone) with another internal extension (your secondary phone).
Both phones are yours and share the same extension number. Your incoming calls will ring on both phones. You can
make your calls from either extension.
A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile
phone while moving around the building.
Your settings are applied to both phones. If the secondary is a 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phone,
it will share the same call log and personal directory contacts as available on your primary. Similarly, message waiting
indication for your mailbox is show on both phones.
Mobile Twinning
Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external
number.
You can assign a programmable button to turn twinning on or off and to set the number to which you are twinned.
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Chapter 9.
Phone Settings
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9. Phone Settings
9.1 Ringer Sound
You can change the ringer sound. This does not change the ring pattern which is controlled by the telephone system.
1. Press Feature *6.
2. Press 1 to 4 to select the required ringer sound.
· Whilst the function is active, you can also use the
and
buttons to change the ringer volume.
3. The function will automatically cancel after a 5 seconds.
9.2 Ringer Volume
You can change the ringer volume using the following process. You can also adjust the volume while a call is ringing your
phone.
1. Press Feature *80. The phone will start a continuous ring.
2. Use the
soft and loud
volume buttons to change the volume to the level required.
3. The function will automatically cancel after a 5 seconds.
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Chapter 10.
Button Programming
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10. Button Programming
The programmable button on your phone can be assigned a range of functions.
There are a number of methods that you can use for button programming:
· Auto Dial Button 57 : Feature *1
Store a number to be dialed by the button when it is pressed.
· User Button (Internal Auto Dial) 57 : Feature *2
Store another user's extension number to be dialed when the button is pressed.
· Feature Button 58 : Feature *3
Set a button to invoke a Feature code.
· Function Button: Feature *3*
Set a button to invoke a selected telephone system function.
· Default Buttons: Feature *3**
You can return the function of certain buttons back to their default for this type of phone.
· Erase a Button 56 : Feature *1 Hold
You can use the auto dial programming process but with a number to erase the current programming of a button.
You system administrator can see and edit your button settings. They can also apply functions that you cannot program.
Note that button user templates can be applied which will lock the function of certain button even if you try to change
them.
10.1 Erasing a Button
The process for setting an auto dial button
57
can also be used to erase any programming on a programmable button.
1. Press Feature *1.
· If you do not hear a high pitch confirmation tone, then the phone is waiting for you to enter your login code.
Enter your login code and press #.
2. Press the button you want to erase. You cannot override any button configured to a appearance function
your system administrator.
3. Press
62
by
Hold.
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Button Programming: Erasing a Button
10.2 Auto Dial Button
A button set to this function dials a stored number. That number can be any number composed of the digits 0 to 9 plus *
and #. It can be an internal or an external number. It can be a partial number that you complete dialing after pressing
the button. It can also be a system short code 12 for a telephone system feature. This button function is also known as
Auto Dial and External Auto Dial.
·
! Warning
This process will overwrite the existing function of a programmable button without any warning.
1. Press Feature *1.
· If you do not hear a high pitch confirmation tone, then the phone is waiting for you to enter your login code.
Enter your login code and press #.
2. Press the button to program.
· You cannot override the programming of any button configured to a call appearance function by your system
administrator.
· On buttons that you can program, any existing function is overwritten without warning.
3. Enter the number you want stored by the button. This can be a partial number which you will complete after
pressing the button.
· The
button deletes the last digit entered.
4. When the number is complete, press
Hold.
10.3 Internal Auto Dial (User Button)
A button set to this function calls another user.
·
! Warning
This process will overwrite the existing function of a programmable button without any warning.
1. Press Feature *2.
· If you do not hear a high pitch confirmation tone, then the phone is waiting for you to enter your login code.
Enter your login code and press #.
2. Press the button to program.
· You cannot override the programming of any button configured to a call appearance function by your system
administrator.
· On buttons that you can program, any existing function is overwritten without warning.
3. Enter the extension number of the user for who you want a button.
· The
button deletes the last digit entered.
4. As soon as a valid number is entered, the value is saved and the button set.
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10.4 Feature Button
This process allows you to store some of the Feature codes
a single button press.
·
11
that you can dial. You can then activate the feature using
! Warning
This process will overwrite the existing function of a programmable button without any warning.
1. Press Feature *3.
· If you do not hear a high pitch confirmation tone, then the phone is waiting for you to enter your login code.
Enter your login code and press #.
2. Press the button to program.
· You cannot override the programming of any button configured to a call appearance function by your system
administrator.
· On buttons that you can program, any existing function is overwritten without warning.
3. Enter the feature code of the function required.
Speed Dial 60 : 0
Ring Again 60 : 2
Conference 59 : 3
Forward Unconditional On
59 : 4
· Last Number Redial 59 : 5
· Page 60 : 60
· Retrieve Messages 60 : 65
·
·
·
·
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·
·
·
·
·
·
Dial Voice Call 59 : 66
Priority Call 60 : 69
Time of Day: 803
Timer: 77
Transfer 60 : 70
· Directed Call Pickup: 76
· Do Not Disturb 59 : 85
· Retrieve Messages 60 : 981
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Button Programming: Feature Button
10.5 Button Functions
The following is a quick summary of the various telephone system functions that you can set on a programmable button.
This is not a comprehensive list of all button functions available, it only covers those that can be set by telephone users.
The system administrator can assign other button functions and will inform you what those functions are if they do that.
Some button function use the directory to allow number selection. When this is the case, the
and
volume
buttons are used to scroll through the list of matching names. If this is done during a call or while a call is alerting, this
will also adjust the call or ring volume.
10.5.1 Automatic Intercom
A button set to this function makes an auto answered call to another extension.
This feature is also called dial voice call or direct voice call. It calls another extension and has the call automatically
answered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, the
user must use the handset if they want to talk.
The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free
when called, the call is alerts as a normal call.
10.5.2 Call Forwarding All
A button set to this function switches your forwarding unconditional setting on/off.
10.5.3 Conference
A button set to this function starts a conference between your current call and any calls you already have on hold.
10.5.4 Do Not Disturb
A button set to this function turns your do not disturb setting on or off. The button icon is shown when do not disturb is
on.
· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.
· People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied
to those calls.
· People who use a priority call function can also call you.
· Calls to any group of which you are a member are not presented to you (unless you are the last available member
of the group).
· Enabling do not disturb will not affect any calls already being presented to your phone.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
10.5.5 Hunt Group Night Service
A button set to this function turns the night service status of all the groups of which you are a member on or off. The
button cannot be used to override a group automatically put into night service by a time profile on the telephone
system.
10.5.6 Internal Auto Answer
A button set to this function switches your internal auto-answer setting on or off. When on, if the phone is idle, any
internal call is automatically answered after three beeps. If the phone is in use, internal calls alert normally.
10.5.7 Last Number Redial
A button set to this function can be press to redial the number of the last outgoing call that you made.
You can redial the number of the last outgoing call that you made.
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10.5.8 Page Group
A button set to this function starts the process of making a page call. After pressing the button, enter the extension
number of the user or group that you want to page.
You can make a page call to another user or to the available members of a group. The users do not have to take any
action to hear the page.
The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any
alerting call.
10.5.9 Priority Call
A button set to this function starts the process of making a priority call. After pressing the button, enter the user
extension number that you want to call.
A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and
follow me settings they have in use but will not go to voicemail.
10.5.10 Ring Again
A button set to this function sets or clears a callback.
If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the
system will call you when the other user next uses ends a call. When you answer the callback, the system will
automatically make another call to the user.
10.5.11 Speed Dial
A button set to this function allows you to dial any of your personal speed dials
21
or a system speed dial
21
.
· To dial a system speed dial, press the button and then dial a 3-digit system speed dial number in the range 000 to
999.
· To dial a personal speed dial, press the button and then dial * followed by a 2-digit personal speed dial number in
the range 00 to 99.
10.5.12 Speed Dial [nnnn]
A button set to this function 57 dials a stored number. That number can be any number composed of the digits 0 to 9
plus * and #. It can be an internal or an external number. It can be a partial number that you complete dialing after
pressing the button. It can also be a system short code 12 for a telephone system feature. This button function is also
known as Auto Dial and External Auto Dial.
10.5.13 Transfer
A button set to this function operates the same as dialing Feature 70.
10.5.14 User BLF
A button set to this function calls another user. The button is set to match another user's extension number, see Internal
Auto Dial 57 .
10.5.15 Voicemail
A button set to this function accesses your voicemail mailbox.
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Chapter 11.
Glossary
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11. Glossary
11.1 Abbreviated Ring
A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have a
call in connected.
11.2 Appearance Button
Appearance buttons are used to represent calls made and received by you. They are configured by your system
administrator. Normally your first 2 buttons are call appearance buttons but additional buttons can be configured as
appearance buttons by the system administrator.
11.3 Attention Ring
Your system administrator can set what ringing should be used if another call alerts you when you already have a call
connected. The options are a single non-repeated ring (abbreviated ring) or no ring.
11.4 Auto Hold
By default, when you have a connected call in progress, if you press another appearance button, the connected call is
automatically put on hold. Without auto-hold, the connected call is ended when you press another appearance button.
11.5 Bridged Appearance Button
A bridged appearance button shows the state of one of another user's call appearance 62 buttons. It can be used to
answer or join calls on that other user's call appearance button. It can also be used to make a call that the call
appearance user can then join or retrieve from hold.
· When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridged
appearance button can be used to answer the call on the call appearance button user's behalf.
· When the call appearance button user answers or makes a call using that call appearance, your matching bridged
appearance button show the status of that call, for example connected, on hold, etc. The bridged appearance
button can be used to retrieve the call if on hold or to join the call if active.
· Bridged appearance buttons are not supported between users on different systems in a Small Community Network
65 .
11.6 Call Appearance Button
Call appearance buttons are used to represent calls to and from your phone. By having several call appearance buttons,
you are able to answer and make several calls, switch between calls and perform other actions.
When all your call appearance buttons are in use, any further calls to your number follow your forward on busy setting if
set or otherwise go to voicemail if available.
11.7 Call Coverage Button
Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted
when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.
The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call
coverage button for that user. Call coverage appearance buttons are not supported between users on different systems
in a Small Community Network.
11.8 Do Not Disturb
· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.
· People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied
to those calls.
· People who use a priority call function can also call you.
· Calls to any group of which you are a member are not presented to you (unless you are the last available member
of the group).
· Enabling do not disturb will not affect any calls already being presented to your phone.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
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11.9 Do Not Disturb Exceptions
· These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for calls
to you. It does not apply for calls to a group of which you are a member.
11.10 Follow Me
Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with
your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share
another person's phone without logging them off their phone.
The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.
11.11 Follow Me Here
Follow here is used to enable follow me at the extension to which you want your calls redirected.
11.12 Follow Me To
Follow me to is the function used to enable follow me from your own phone.
11.13 Forward on Busy
Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.
· By default this function is only applied to incoming external calls to you. However, if required internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
· Busy is defined has having no available call appearance buttons on which further calls can be presented.
· Group calls are not presented when you are busy and so are not forwarded by this setting.
· The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.
· If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.
11.14 Forward on No Answer
Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason.
· By default this function is only applied to incoming external calls to you. However if required internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).
· Group calls are not forwarded.
· The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.
· If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.
11.15 Forward Unconditional
Forward unconditional is used to immediately redirect your calls.
· By default this function is only applied to incoming external calls to you. However, if required internal calls and or
group calls can also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional
destination. That number can be internal or external.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
· The forward on busy and forward on no answer options both use the same separate destination number. However
if that number has not been set, they use the same destination as set for forward unconditional.
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· If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.
11.16 Group
Your system administrator can include you as a member of a group or groups along with other users. Each group has its
own extension number which is used to call the group.
When a call is presented to a group, it is presented to the available group members, either one at a time or all at the
same time, until answered by one of the members.
How long a group call will ring at each group member's phone before being presented to the next member is controlled
by the group's own settings. Groups also use voicemail and have their own settings for when an unanswered call should
go to the group's mailbox. For group calls, the group's own voicemail settings are used rather than your settings.
11.17 Idle Line Preference
Having one of your phone's call or line appearance button set as the currently selected appearance button, means it will
be the appearance button used when you go off hook. If this was not the case, you would need to select an appearance
button before going off hook. Idle line preference automatically selects the first available call appearance or line
appearance as your currently selected button when you do not have a call connected.
11.18 Internal Twinning
This method of twinning twins your phone (your primary phone) with another internal extension (your secondary phone).
Both phones are yours and share the same extension number. Your incoming calls will ring on both phones. You can
make your calls from either extension.
A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile
phone while moving around the building.
Your settings are applied to both phones. If the secondary is a 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phone,
it will share the same call log and personal directory contacts as available on your primary. Similarly, message waiting
indication for your mailbox is show on both phones.
11.19 Line Appearance Button
Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone
system. The button also allows you to see when the line is in use by other users.
For incoming calls, the telephone system still determines the destination for the call. That may be a user or group.
However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if
required.
· Private Lines
Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the
Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on
any other buttons. These calls will also not follow any forwarding.
11.20 Logged Out
If you are logged out from any phone, you are treated as being busy to receiving any calls. Callers follow your forwarding
settings if set or go to voicemail if available.
11.21 Login Code
You can use a login code to login at any phone on the telephone system and then use that phone as your own. It is also
used to prevent access to some of your settings.
11.22 Missed Call
Missed calls are calls that ring at your phone but are not answered by you. Your 10 most recent missed calls are included
in your call log.
The system administrator can configure whether missed calls should include calls that you did not answer but where
answered for you by another user. For example by a user with a call coverage button set for your calls. If this mode is
enabled, it will also include calls that were answered by your voicemail.
11.23 Missed Group Call
The system administrator can configure whether the telephone system should keep an internal log of missed group calls.
They can then also set which groups of which you are a member, should have their missed calls shown as part of your
missed calls call log. This does not require the group call to have been presented to you and missed.
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IP Office
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Glossary: Mobile Twinning
11.24 Mobile Twinning
Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external
number.
11.25 Park Call
Parking a call is similar to holding a call. However parked calls can be retrieved by other users on the telephone system.
A call that you park and leave parked for too long will recall to your phone. The recall will ignore any do not disturb and
forwarding settings, recalling to the phone from which it was parked.
11.26 Park Slot Number
If you park a call without specifying a park slot number to be used, the system will automatically assign a number based
on your extension number plus a single digit. For example, for extension 201, the first parked call will use park slot
number 2010 if available. For the T7000, only the single automatic park slot extension number plus 0 is used.
Call park buttons can be configured to match specific park slot numbers. A call parked using that button will be given that
park slot number. All users with a call park button set to the same number can see when there is a parked call and can
unpark the call using the button.
11.27 Ringing Line Preference
This setting is controlled by your system administrator and is normally on. When you are not connected to a call, if you
receive an incoming call, ringing line preference will make the alerting appearance button your selected appearance
button. You can answer the call by just lifting the handset without having to press the button to select it first.
Without ringing line preference, to answer the call on the alerting appearance button, you must press the appearance
button to select it manually.
11.28 Short Codes
Short codes 12 are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
11.29 Small Community Network
Several IP Office telephone systems can be connected together to form a Small Community Network. You can then dial
the user on other systems in the same way as for internal calls on your own system. The remote users are listed in the
directory.
The system administrator can also configure which groups are accessible across the network. You may also be able to hot
desk to a phone located on another system in the network.
11.30 System Administrator
The system administrator is able to make or arrange changes to the telephone system configuration. They are able to see
and change most of your user settings.
11.31 System Phone User
Your system administrator can configure some user's as system phone users. They will be able to access a range of
additional functions such as adding and deleting system directory entries.
11.32 Twinning
Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system
administrator. There are two methods of twinning supported, internal twinning 64 and mobile twinning 65 .
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IP Office
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Index
Index
A
Abbreviate Ring 62
Abbreviated Dial Button 60
Add
to conference call 34
Administrator 65
Appearance Button
Call Coverage 62
Line Appearance 64
Appearance Buttons 62
Apperance Buttons
Bridged Appearance 62
Call Appearance 62
Auto Answer 20
Button 59
Auto Dial
Button program 57
Auto Dial Button 60
Auto Hold 62
Automatic Intercom 20
Button 59
B
Blind Transfer 29
Bridged Appearance 62
Broadcast 20, 60
Answer 24
broken dial tone 47, 50, 59, 62, 63
Button
Abbreviate Dial 60
Auto Answer 59
Auto Dial 60
Automatic Intercom 59
Call Forwarding All 59
Callback 60
Conference 59
Dial Voice 59
Do Not Disturb 59
Feature Codes 58
Forward All 59
Forward Unconditional 59
Functions 59
Group Page 60
Hunt Group Night Service 59
Intercom 59
Internal Auto Answer 59
Last Number Redial 59
Night Service 59
No Calls 59
Page 60
Priority Call 60
Program a feature 58
Program Auto Dial 57
Redial 59
Ring Back 60
Speed Dial 60
Transfer 60
User 60
Voicemail 60
C
Call
Answer a Page 24
Auto Answer 20
Automatic Intercom 20
T7000 Telephone User Guide
IP Office
Broadcast 20, 60
Dial Direct 20
Direct Voice 20
Drop 29
End 29
Handsfree 29
Headset 29
Hold a Conference 35
Intercom Dial 20
Page 20, 60
Page Direct 20
Park 31
Personal Speed Dial 21
Pickup 25
Priority Call 20, 60
Release 29
Ride 31
Speed Dial 21
System Speed Dial 21
Transfer 29
Unpark 31
Volume 28
Call Appearance Button 62
Call Apperance
Virtual 18
Call Coverage Button 62
Call Log
Missed Calls 64
Missed Group Calls 64
Call Park ID 31, 65
Call Pickup
Direct 25
Group 25
Short Cde 12, 25
Callback 19, 60
Button 60
When Free 59
When Next User 59
Calls
Switch 28
Code 25, 30, 31, 34, 38, 40, 45, 46, 47, 48, 49, 50, 65
Conference
Add call 34
Button 59
Hold 32, 34, 35
Maximum Parties 34
Music on hold 32, 34, 35
Short Code 12, 34
Transfer a Call 35
D
Dial Direct 20
Dial tone
Broken 47, 50, 59, 62, 63
Dial Voice
Button 59
Dialing Code 25, 30, 31, 34, 38, 40, 45, 46, 47, 48, 49, 50,
65
Direct Call Pickup 25
Direct Voice 20
Divert
All 47, 63
Busy 48, 63
No Answer 49, 63
Divert All
Button 59
Do Not Disturb 50, 59, 62
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Do Not Disturb 50, 59, 62
Button 59
Exceptions 63
Priority Call 20, 60
Short Code 12, 50
Drop Call 29
Login
Short Code
Login Code 64
Logout
Short Code
E
Mailbox 60
Short Codes 12, 38
Missed Calls 64
Group 64
Mobile twinning 51, 65
Music on hold 32, 34, 35
12, 40
M
End Call 29
F
Feature Codes
Button 58
Follow Me
Here 45, 63
Short Codes 12, 45
To 45, 63
Forward
All 47, 63
Busy 48, 63
Busy Short Code 12, 46, 48, 49
No Answer 49, 63
No Answer Short Code 12, 46, 48, 49
Unconditional 47, 63
Forward Unconditional
Button 59
Short Codes 12, 46, 47
G
Group 30, 64
Missed Calls 64
Night Service Button
Page Button 60
Short Code 12, 30
Group Call Pickup 25
Group Pickup
Short Code 12, 25
12, 40
59
H
Handset
Volume 28
Handsfree 29
Hangup 29
Headset 29
Held call
Transfer 29, 32, 35
Hold
Auto Hold 62
Conference 32, 34, 35
Transfer 29, 32, 35
Hunt Group 30, 64
See Group 59
I
Idle Line Preference 64
Intercom
Button 59
Intercom Dial 20
Internal Auto Answer
Button 59
Internal twinning 65
L
Last Number Rdial 19, 59
Last Number Redial
Button 59
Line Appearance 64
Line Preference
Idle Line Preference 64
Ringing 65
T7000 Telephone User Guide
IP Office
N
Network 65
Night Service 59
No Answer
Forward 49, 63
No Calls 50, 59, 62
Button 59
Exceptions 63
Priority Call 20, 60
P
Page 20, 60
Answer 24
Button 60
Direct 20
Park 31
Short Code 12, 31
Park Slot ID 31, 65
Pickup
Direct 25
Group 25
Short Code 12, 25
Priority Call 20, 60
Button 60
Program
Personal Speed Dial
Speed Dial 21
21
R
Redial 19, 59
Button 59
Release 29
Ride 31
Ring
Abbreviated 62
Attention Ring 62
Ring Again 19, 59, 60
Ring Back 19, 59, 60
Button 60
Ringer
Sound 54
Volume 54
Ringing Line Preference 65
S
SCN 65
Send All Calls 47, 63
Settings
Personal Speed Dial 21
Ringer Sound 54
Ringer Volume 54
Speed Dial 21
Short Code 25, 30, 31, 34, 38, 40, 45, 46, 47, 48, 49, 50,
65
Do Not Disturb 12, 50
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Index
Short Codes
Conference 12, 34
Follow Me 12, 45
Forward on Busy 12, 46, 48, 49
Forward on No Answer 12, 46, 48, 49
Forward Unconditional 12, 46, 47
Group 12, 30
Login 12, 40
Logout 12, 40
Mailbox 12, 38
Park 12, 31
Pickup 12, 25
Unpark 12, 31
Voicemail 12, 38
Slot Number 31, 65
Small Community Network 65
Sound 54
Speaker 29
Volume 28
Speech
Volume 28
Speed Dial
Personal 21
Program 21
System 21
Speed Dial Button 60
Supervised Transfer 29
Switch Calls 28
System
Administrator 65
System Phone 65
System Short Code 25, 30, 31, 34, 38, 40, 45, 46, 47, 48,
49, 50, 65
T
Transfer 29, 60
Held call 29, 32, 35
Using a Conference 35
Twinning 65
Internal Twinning 51, 64
Mobile Twinning 51, 65
U
Unpark 31
Short Code 12, 31
Unsupervised Transfer 29
User Button 60
V
Virtual Call Appearances 18
Voicemail 60
Short Codes 12, 38
Volume
Call 28
Ringer 54
T7000 Telephone User Guide
IP Office
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T7000 Telephone User Guide
IP Office
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- Issue 02b (05 March 2014)
Template: 29th August 2013
Performance figures and data quoted in this document are typical, and must be
specifically confirmed in writing by Avaya before they become applicable to any
particular order or contract. The company reserves the right to make alterations
or amendments to the detailed specifications at its discretion. The publication of
information in this document does not imply freedom from patent or other
protective rights of Avaya or others.
All trademarks identified by the ® or ™ are registered trademarks or trademarks,
respectively, of Avaya Inc. All other trademarks are the property of their
respective owners.
This document contains proprietary information of Avaya and is not to be
disclosed or used except in accordance with applicable agreements.
© 2014 Avaya Inc. All rights reserved.
T7000 Telephone User Guide
IP Office
Page 72
- Issue 02b (05 March 2014)
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