premium warranty
PREMIUM Warranty
TWENTY-YEAR STRUCTURAL WARRANTY
WARRANTY COVERAGE
ThermoSpas Inc. warrants that the acrylic shell and fiberglass reinforcement
will be free from defects that would result in a leak. This is a limited warranty
providing 100% coverage for the first three (3) years, 75% for the next seven
(7) years and 50% for the remaining ten (10) years. Percentage discounts are
off of current pre-printed retail parts price list. Repair or replacement is at the
discretion of the company.
This warranty is transferable to a second party at a nominal cost with certain
restrictions such as being inspected and approved by a authorized factory
representative. Please call Hot Tub Service for details. This warranty is valid
on spas installed within the continental United States. If the spa or part thereof
should require return to the manufacturer, all shipping and handling charges
are the sole responsibility of the consumer/purchaser. This warranty excludes
hot tubs used for commercial, club or rental purposes.
TEN-YEAR SHELL SURFACE WARRANTY
ThermoSpas Inc. warrants that the acrylic shell surface will be free from
defects that would result in cosmetic stress cracks, blistering or bubbling that
results in a leak or fading of color. This is a limited warranty providing 100%
coverage for the first three (3) years, 50% for the next three (3) years and
25% for the remaining four (4) years. The acrylic shell warranty includes labor
(excluding delivery if required) for a period of one year (1) from time of delivery.
Percentage discounts are off of current pre-printed retail parts price list. Repair
or replacement is at the discretion of the company.
TEN-YEAR EQUIPMENT REPLACEMENT WARRANTY
All component parts including pumps, pump seals, blowers, heaters, wall
fittings, jets, grab bars and plumbing are covered under warranty for ten (10)
years on parts. This warranty is a limited warranty providing 100% coverage for
the first (1) year, 75% for the next two (2) years, 50% for the following three (3)
years and 25% for the remaining four (4) years. The equipment replacement
warranty includes labor (excluding delivery if required) for a period of one year
(1) from time of delivery. Percentage discounts are off of current pre-printed
retail parts price list. All components listed that are determined to be defective
by a factory authorized representative will be replaced.
Filter cartridges, light bulbs, pillows and ice bucket lids are not included in this
or any other warranty, but are warranted to be free from defects in materials
and workmanship at the time of delivery to the original purchaser.
TEN-YEAR ELECTRONICS NO-FAULT PARTS
REPLACEMENT WARRANTY
Electric controls and computer boards are under warranty for ten (10) years
on parts. This is a limited warranty providing 100% coverage for the first three
(3) years, the following three (3) years will require a fifty percent (50%) charge
for replacement of any component and the final four (4) years will require a
seventy-five percent (75%) charge. These are the only parts that are covered
within the No Fault Program. This No Fault Program provides coverage no
matter what goes wrong, whether it is the result of customer abuse or an
act of God. All components listed that are determined to be defective by a
factory authorized representative will be replaced. Refer to Labor Warranty for
applicable labor charges.
OBLIGATIONS OF USER
The consumer/purchaser must establish date of purchase by producing a
dated sales slip and delivery receipt and must contact ThermoSpas Inc.
regarding the malfunctions or defect within a reasonable amount of time.
ThermoSpas Inc. reserves the right to inspect the malfunction or defect
on location. Adequate access to hot tub and its components must be
provided. Gaining access to any component for repair or replacement is
the sole responsibility of consumer and any costs incurred are excluded
from this warranty. If the spa or any part thereof should require return to the
manufacturer, all shipping and handling charges are the sole responsibility of
the consumer/purchaser.
ACTS INVALIDATING WARRANTY
This warranty is void if ThermoSpas Inc. or its representative determines
that the hot tub has been subjected to any alterations, installation, or repairs
by anyone other than an authorized representative of Hot Tub Service.
Also if the hot tub has been subjected by the owner to misuses, abuses,
negligence, improper installation or operations other than in accordance with
the instructions in the Owner’s Manual, including but not limited to: damage
to components caused by improper pH balance or other improper water
chemistry maintenance; by failure to maintain and clean the filtration system;
damage to components or shell surface caused by operating the hot tub at
water temperatures outside the range of 32˚F (freezing) and 120˚F (excessive
heat); damage caused by improper and/or incorrect electrical hook-up or
installation performed in non-conformity with state and local codes, or by
anyone other than a licensed electrical professional. Damage caused by power
surges or spikes; or damage caused by acts of God will invalidate this warranty
excluding the Ten-Year Electrical No-Fault Replacement Warranty. Any hot
tub installed or moved to another location by anyone other than an authorized
Hot Tub Service Technician may invalidate the warranty. Failure to follow
pre-delivery installation guidelines, non-adherence to your owner’s manual or
usage of chemicals for maintenance and/or water chemistry not approved by
ThermoSpas Inc. may invalidate your warranty.
EXCLUSIONS TO WARRANTY
ThermoSpas Inc. provides a one (1) year labor warranty from time of delivery
on the structural, shell surface, equipment replacement and electronics no-fault
replacement warranties. All service will be performed by factory approved
technicians and will require a nominal fuel/vehicle surcharge on calls beyond
90 days from date of delivery. Labor warranty is contingent upon delivery and
installation by an authorized Hot Tub Service Technician. Hot Tub Service
representatives reserve the right to cancel and or delay the service until
suitable accommodations have been met if the hot tub is inaccessible and or
the technician feels servicing the hot tub is unsafe for any reason (additional
charges will apply for return visits, delays and cancellations)
For hot tubs installed outdoors, it is the customer’s responsibility to properly
maintain the hot tub, ThermoSpas Inc. is not responsible for any damage
caused by but not limited to rodent and or insect infestation. In the case of a
malfunction to any part of the equipment pac, customers should completely
drain the hot tub and blow out all the lines. ThermoSpas Inc. is not responsible
for any damage caused by freeze-ups. For indoor installations, install hot
tub on non-porous flooring with adequate drainage. ThermoSpas Inc. is not
responsible for any damage to flooring, carpeting, ceiling or walls, or any
personal property due to malfunctioning or leaking of hot tub. ThermoSpas
Inc. does not provide a leak warranty for drop-in hot tubs or units purchased
and delivered unassembled. ThermoSpas Inc. and its representatives shall
not be liable for any injury, loss, cost or other damage, including but not
limited to: loss of use, replacement of water or chemicals, inconvenience,
costs of removal of a permanent deck, custom fixture or any other incidental
or consequential costs, expenses or damages. Under no circumstances shall
ThermoSpas Inc. or any of its representatives be held liable for injury to any
person or damage to any property however arising. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply. This warranty gives you specific
rights. You may also have rights which vary from state to state.
ACCESSORIES WARRANTY
PLEASE NOTE: Water damage caused by leaks are not covered under
THREE-YEAR CABINET WARRANTY
All products made of ThermoBoard with reversible panels are warranted to
maintain structural integrity for three (3) years from time of delivery. Incidental
damage, slight fading of color, normal weathering, and/or pest infestation are
excluded from coverage.
LABOR WARRANTY
Hot tub covers, cover lifters, water purification systems, CD/Stereo systems
and all other accessories along with any required labor are excluded from this
warranty. They are all covered by their respective manufacturer’s warranty. For
information on any of these products please call Hot Tub Service or refer to
Accessories Warranty.
warranty. Check your homeowners’ policy for coverage. Any hot tub installed
indoors is done at customer’s risk. ThermoSpas Inc. is not liable for the
structural integrity of any deck or hot tub placement location. Hot tubs require
adequate support for load capacity. Please consult with a licensed contractor
or architect for the weight requirements of your specific model.
Manufactured by ThermoSpas Hot Tub Products Inc., 10 Research Parkway, Suite 300, Wallingford CT 06492, 1-800-876-0158
8/6/10
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