HPE ProLiant ML10 v2 Server Maintenance and Service

HPE ProLiant ML10 v2 Server Maintenance and Service
HPE ProLiant ML10 v2 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware
components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified
in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 811614-002R
November 2015
Edition: 3
© Copyright 2015 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Contents
Customer self repair .............................................................................................................................. 5
Parts only warranty service ......................................................................................................................................5
Illustrated parts catalog ........................................................................................................................ 15
Mechanical components .........................................................................................................................................15
System components ...............................................................................................................................................18
Removal and replacement procedures ................................................................................................ 22
Required tools ........................................................................................................................................................22
Safety considerations .............................................................................................................................................22
Preventing electrostatic discharge...............................................................................................................22
Symbols on equipment ................................................................................................................................22
Server warnings and cautions .....................................................................................................................23
Preparation procedures ..........................................................................................................................................23
Remove the tower bezel ..............................................................................................................................24
Power down the server ................................................................................................................................24
Access panel ..........................................................................................................................................................25
Air baffle .................................................................................................................................................................25
Drives .....................................................................................................................................................................26
Replacing a drive in the drive cage .............................................................................................................26
Replacing a drive in the drive enablement option........................................................................................27
Optical drive ...........................................................................................................................................................29
Front I/O module ....................................................................................................................................................30
Ambient temperature sensor cable ........................................................................................................................31
System fan .............................................................................................................................................................32
DIMMs ....................................................................................................................................................................33
Heatsink .................................................................................................................................................................34
Processor ...............................................................................................................................................................36
Expansion board ....................................................................................................................................................39
System battery .......................................................................................................................................................40
Power supply ..........................................................................................................................................................41
System board .........................................................................................................................................................42
HP Trusted Platform Module ..................................................................................................................................48
Troubleshooting ................................................................................................................................... 49
Troubleshooting resources .....................................................................................................................................49
Diagnostic tools ................................................................................................................................... 50
HPE Insight Diagnostics .........................................................................................................................................50
HPE Insight Diagnostics survey functionality ..............................................................................................50
HPE Insight Remote Support software...................................................................................................................50
HPE ROM-Based Setup Utility ...............................................................................................................................50
Integrated Management Log ..................................................................................................................................51
USB support and functionality ................................................................................................................................51
USB support ................................................................................................................................................51
External USB functionality ...........................................................................................................................51
Automatic Server Recovery ....................................................................................................................................52
Component identification ..................................................................................................................... 53
Front panel components .........................................................................................................................................53
Front panel LEDs and buttons ................................................................................................................................54
Front panel LED power fault codes .............................................................................................................54
Rear panel components .........................................................................................................................................55
Rear panel LEDs and buttons ................................................................................................................................56
System board components .....................................................................................................................................56
Contents
3
DIMM slot locations .....................................................................................................................................57
PCIe expansion slot definitions ...................................................................................................................58
System maintenance switch ........................................................................................................................58
NMI functionality ..........................................................................................................................................58
Drive numbering .....................................................................................................................................................59
Cabling ................................................................................................................................................ 60
Cabling overview ....................................................................................................................................................60
Storage cabling ......................................................................................................................................................60
Drive to system board (SATA drive support only) .......................................................................................60
Drive to controller (SATA and SAS drive support).......................................................................................61
Optical drive cabling ...............................................................................................................................................61
Front I/O cabling .....................................................................................................................................................62
Ambient temperature sensor cabling......................................................................................................................62
Power supply cabling .............................................................................................................................................63
Specifications ...................................................................................................................................... 64
Environmental specifications ..................................................................................................................................64
Server specifications ..............................................................................................................................................64
Power supply specifications ...................................................................................................................................64
HPE 350 W 4U Integrated Power Supply ....................................................................................................64
Support and other resources................................................................................................................ 66
Accessing Hewlett Packard Enterprise Support .....................................................................................................66
Information to collect ...................................................................................................................................66
Accessing updates .................................................................................................................................................66
Websites.................................................................................................................................................................66
Remote support ......................................................................................................................................................67
Acronyms and abbreviations ................................................................................................................ 68
Documentation feedback ..................................................................................................................... 70
Index.................................................................................................................................................... 71
Contents
4
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard
Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you,
there may or may not be additional charges, depending on the type of warranty service designated
for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website
(http://www.hpe.com/support/selfrepair).
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Customer self repair 5
•
Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
•
Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous
être facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au
client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard
Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont
identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
•
Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida
la riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di
manodopera per il servizio.
•
Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett
Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia
previsto per il prodotto.
Customer self repair 6
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte
del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano
sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo
illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web
(http://www.hpe.com/support/selfrepair).
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett
Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
•
Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
•
Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um
den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“
gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Customer self repair 7
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen
das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise
für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten
Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie
auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair).
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrtund Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
•
Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a
Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
•
Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa
que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
Customer self repair 8
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR
(http://www.hpe.com/support/selfrepair).
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•
Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht.
•
Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Customer self repair 9
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website (http://www.hpe.com/support/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou
fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso
de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas
categorias de peças CSR:
•
Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
•
Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as
substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de
garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Customer self repair 10
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite
o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 11
Customer self repair 12
Customer self repair 13
Customer self repair 14
Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the HPE PartSurfer mobile site (http://www.hpe.com/info/partssurfer).
Item
Description
Spare part number
Customer self repair
(on page 5)
1
2
Tower bezel
Air baffle
813587-001
686752-001
Mandatory1
Mandatory1
3
Access panel
726768-001
Mandatory1
1Mandatory—Parts
for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
Illustrated parts catalog
15
3No—Some
Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the
customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These
parts are identified as "No" in the Illustrated Parts Catalog.
1Obligatoire—Pièces
pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett
Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce
service vous seront facturés.
2Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues
pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le
remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour
votre produit.
3Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de
se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un
fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non
» dans le Catalogue de pièces illustré.
1Obbligatorio—Parti
per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede
l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di
viaggio e manodopera dell'operazione.
2Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono
progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett
Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia
in assistenza previsto per il prodotto.
3No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In
base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico
autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.
1Zwingend—Teile,
für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.
2Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self
Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
3Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner
ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
1Obligatorio—Componentes
cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard
Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
2Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están
diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise
realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
3No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por
el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un
proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican
con la palabra "No" en el catálogo ilustrado de componentes.
1Verplicht—Onderdelen
die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen
te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.
2Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf
te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor
extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.
3Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden
vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde
serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde
onderdelencatalogus.
1Obrigatório—Peças
cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Illustrated parts catalog
16
2Opcional—Peças
cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito
pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas
peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Illustrated parts catalog
17
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website
(http://www.hpe.com/info/partssurfer).
Item
Description
Spare part
number
Customer self repair
(on page 5)
4
SATA drives
—
—
a) 500GB, LFF, 7200 RPM, 6G/sec
659571-001
Mandatory1
b) 1TB, LFF, 7200 RPM, 6G/sec*
779802-001
Mandatory1
c) 2TB, LFF, 7200 RPM, 6G/sec*
659570-001
Mandatory1
d) 3TB, LFF, 7200 RPM, 6G/sec*
628183-001
Mandatory1
e) 4TB, LFF, 7200 RPM, 6G/sec*
801925-001
Mandatory1
SAS drives
—
—
a) 1TB, LFF, 7200 RPM, 6G/sec*
653947-001
Mandatory1
810842-001
Optional2
6
System board assembly (includes alcohol
pad and thermal compound)
Processors
773059-001
Optional2
773057-001
Optional2
725282-001
Optional2
7
8
a) 3.10-GHz Intel Pentium G3240 processor,
2C, 3 MB, 54 W
b) 3.50-GHz Intel Core i3-4150 processor,
2C, 3 MB, 54 W*
c) 3.10-GHz Intel Xeon E3-1220v3
processor, 4C, 8 MB, 80 W*
Heatsink
DIMMs
686741-001
Optional2
a) 4GB PC3 12800E 256Mx8 IPL
684034-001
Mandatory1
5
Illustrated parts catalog
18
Item
9
10
11
12
13
Description
Spare part
number
Customer self repair
(on page 5)
b) 4GB PC3 12800E 512Mx8 IPL*
823810-001
Mandatory1
c) 8GB PC3 12800E 512Mx8 IPL*
684035-001
Mandatory1
System fan
ATX 350W Integrated power supply
Cables
686748-001
686761-001
Mandatory1
Mandatory1
a) Front I/O module cable*
813588-001
Optional2
b) Ambient temperature sensor cable*
460423-001
Optional2
c) SATA cable, 450mm*
452334-001
Mandatory1
d) Mini-SAS to x4 SATA and power cable
assembly*
Network adapters
686747-001
Mandatory1
a) HPE Ethernet 1Gb 4-port 331T Adapter*
649871-001
Mandatory1
b) HPE Ethernet 1Gb 2-port 361T Adapter*
656241-001
Mandatory1
c) HPE Ethernet 1Gb 2-port 332T Adapter*
616012-001
Mandatory1
738191-001
Mandatory1
660088-001
Mandatory1
713380-001
Mandatory1
Host bus adapters
a) HPE H221 PCIe 3.0 SAS Host Bus
Adapter*
b) HPE H220 Host Bus Adapter*
14
GPU
15
NVIDIA Quadro K2000 PCIe Graphics
Adapter*
Optical drives
16
a) HPE Half-Height SATA DVD-ROM Optical 465661-001
Drive*
SATA DVD drive power converter cable*
624591-001
Optional2
SATA cable - 61.0cm (24.0in)*
465660-001
Mandatory1
b) HPE Half-Height SATA DVD-RW Optical
Drive*
SATA DVD drive power converter cable*
624592-001
Optional2
465660-001
Mandatory1
SATA cable - 61.0cm (24.0in)*
465661-001
Mandatory1
System battery*
234556-001
Mandatory1
Mandatory1
*Not shown
1Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
3No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the
customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These
parts are identified as "No" in the Illustrated Parts Catalog.
1Obligatoire—Pièces
pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett
Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce
service vous seront facturés.
2Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues
pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le
Illustrated parts catalog
19
remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour
votre produit.
3Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de
se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un
fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non
» dans le Catalogue de pièces illustré.
1Obbligatorio—Parti
per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede
l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di
viaggio e manodopera dell'operazione.
2Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono
progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett
Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia
in assistenza previsto per il prodotto.
3No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In
base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico
autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.
1Zwingend—Teile,
für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.
2Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self
Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
3Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner
ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
1Obligatorio—Componentes
cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard
Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
2Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están
diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise
realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
3No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por
el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un
proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican
con la palabra "No" en el catálogo ilustrado de componentes.
1Verplicht—Onderdelen
die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen
te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.
2Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf
te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor
extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.
3Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden
vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde
serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde
onderdelencatalogus.
1Obrigatório—Peças
cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
2Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito
pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas
peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Illustrated parts catalog
20
Illustrated parts catalog
21
Removal and replacement procedures
Required tools
You need the following items for some procedures:
•
T-10/T-15 Torx screwdriver
•
Flathead screwdriver
•
HPE Insight Diagnostics (on page 50)
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of
the device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
Removal and replacement procedures
22
This symbol indicates the presence of a hot surface or hot component. If this surface
is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching.
27.2 kg
60.0 lb
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is
supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords
to completely disconnect power from the system.
Server warnings and cautions
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. Hewlett Packard Enterprise recommends that a
minimum of two people are required for all rack server installations. A third person may be
required to help align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
CAUTION: Do not operate the server for long periods with the access panel open or
removed. Operating the server in this manner results in improper airflow and improper cooling
that can lead to thermal damage.
Preparation procedures
To access some components and perform certain service procedures, perform one or more of the
following procedures:
•
Unlock the tower bezel.
•
Remove the tower bezel (on page 24).
•
Power down the server (on page 24).
Removal and replacement procedures
23
Before removing the server from a rack or a non-hot-plug component from the server, power down
the server.
Remove the tower bezel
1.
Unlock the tower bezel.
2.
Open the tower bezel.
3.
Pull the bezel away from the front chassis.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to
the system.
To power down the server, use one of the following methods:
•
Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters
standby mode.
•
Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the
OS. If an application stops responding, you can use this method to force a shutdown.
•
Use a virtual power button selection through iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server
enters standby mode.
Removal and replacement procedures
24
Before proceeding, verify the server is in standby mode by observing that the system power LED is
amber.
Access panel
To remove the component:
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components,
minimize the amount of time the access panel is open.
1.
2.
Power down the server (on page 24).
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Unlock the tower bezel.
4.
Place the server on its side.
5.
Remove the access panel:
a. Loosen the access panel thumbscrew.
b. Slide the access panel back.
c. Lift the access panel away from the chassis.
To replace the component, reverse the removal procedure.
Air baffle
To remove the component:
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components,
minimize the amount of time the access panel is open.
Removal and replacement procedures
25
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Unlock the tower bezel.
4.
Remove the access panel ("Access panel" on page 25).
5.
Remove the air baffle.
To replace the component, reverse the removal procedure.
Drives
Replacing a drive in the drive cage
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Remove the tower bezel (on page 24).
4.
Remove the access panel ("Access panel" on page 25).
5.
Disconnect the cables from drive.
Removal and replacement procedures
26
6.
Remove the drive cage.
7.
Remove the drive from the drive cage.
To replace the component, reverse the removal procedure.
Replacing a drive in the drive enablement option
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
unless all bays are populated with either a component or a blank.
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Remove the tower bezel (on page 24).
Removal and replacement procedures
27
4.
Remove the access panel ("Access panel" on page 25).
5.
Disconnect the cables from the drive.
6.
Remove the drive carrier.
Removal and replacement procedures
28
7.
Remove the drive from the drive carrier.
To replace the component, reverse the removal procedure.
Optical drive
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Remove the tower bezel (on page 24).
4.
Remove the access panel ("Access panel" on page 25).
5.
Disconnect cables from the optical drive.
Removal and replacement procedures
29
6.
Remove the optical drive.
7.
Remove the four screws from the failed optical drive and install them onto the new optical drive.
To replace the component, reverse the removal procedure.
Front I/O module
To remove the component:
1.
2.
Power down the server (on page 24).
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Remove the tower bezel (on page 24).
4.
Remove the access panel ("Access panel" on page 25).
5.
Remove the air baffle ("Air baffle" on page 25).
Removal and replacement procedures
30
6.
Disconnect the front USB and LED cables from the system board.
7.
Remove the front I/O module.
To replace the component, reverse the removal procedure.
Ambient temperature sensor cable
To remove the component:
1.
Power down the server (on page 24).
2.
Unlock the tower bezel.
3.
Remove the access panel ("Access panel" on page 25).
4.
Remove the air baffle ("Air baffle" on page 25).
Removal and replacement procedures
31
5.
Disconnect the ambient temperature sensor cable from the system board.
6.
Remove the sensor from the rubber stopper.
To replace the component, reverse the removal procedure.
System fan
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Unlock the tower bezel.
4.
Remove the access panel ("Access panel" on page 25).
5.
Remove the air baffle ("Air baffle" on page 25).
Removal and replacement procedures
32
6.
Remove any existing expansion boards which block access to the rear system fan connector.
7.
Disconnect the fan cable.
8.
Press and hold the fan latch, and then remove the fan.
To replace the component, reverse the removal procedure.
DIMMs
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Unlock the tower bezel.
4.
Remove the access panel ("Access panel" on page 25).
5.
Remove the air baffle ("Air baffle" on page 25).
6.
Open the DIMM slot latches.
Removal and replacement procedures
33
7.
Remove the DIMM.
To replace the component, reverse the removal procedure.
Heatsink
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Unlock the tower bezel.
4.
Remove the access panel ("Access panel" on page 25).
5.
Remove the air baffle ("Air baffle" on page 25).
6.
Remove the heatsink:
a. Loosen one pair of diagonally opposite screws halfway, and then loosen the other pair of screws.
b. Completely loosen all screws in the same sequence.
Removal and replacement procedures
34
c. Remove the heatsink from the processor backplate.
To replace the component:
1.
Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to
evaporate before continuing.
2.
Remove the thermal interface protective cover from the heatsink.
CAUTION: Do not overtighten the screws as this might damage the board, connectors, or
screws and voids the warranty of the board.
3.
Install the heatsink:
a. Position the heatsink using the guide pin on the processor backplate.
b. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws.
Removal and replacement procedures
35
c. Finish the installation by completely tightening the screws in the same sequence.
4.
Install the air baffle.
5.
Install the access panel.
6.
Return the server to an upright position.
7.
Lock the tower bezel.
8.
Connect each power cord to the server.
9.
Connect each power cord to the power source.
10.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED
changes from amber to green.
Processor
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To avoid damage to the processor and system board, only authorized personnel
should attempt to replace or install the processor in this server.
IMPORTANT: If installing a processor with a faster speed, update the system ROM before
installing the processor.
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Unlock the tower bezel.
4.
Remove the access panel ("Access panel" on page 25).
5.
Remove the air baffle ("Air baffle" on page 25).
6.
Remove the heatsink ("Heatsink" on page 34).
Removal and replacement procedures
36
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
CAUTION: The pins on the processor socket are very fragile. Any damage to them may
require replacing the system board.
7.
Open the processor locking lever, and then open the processor retaining bracket.
8.
Grasp the processor by the edges, and then lift it out of the socket.
To replace the component:
CAUTION: Failure to completely open the processor locking lever prevents the processor
from seating during installation, leading to hardware damage.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY
DAMAGED. To avoid damage to the system board:
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
1.
Install the processor. Use the notches on both sides of the processor to properly align it into the
socket.
Removal and replacement procedures
37
CAUTION: Be sure to close the processor socket retaining bracket before closing the
processor locking lever. The lever should close without resistance. Forcing the lever closed
can damage the processor and socket, requiring system board replacement.
2.
Close the processor retaining bracket, and then secure the processor locking lever.
3.
Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate
before continuing.
4.
Apply all the grease to the top of the processor in the following pattern to ensure even distribution.
CAUTION: Do not overtighten the screws as this might damage the board, connectors, or
screws and voids the warranty of the board.
5.
Install the heatsink:
a. Position the heatsink using the guide pin on the processor backplate.
b. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws.
Removal and replacement procedures
38
c. Finish the installation by completely tightening the screws in the same sequence.
6.
Install the air baffle.
7.
Install the access panel.
8.
Return the server to an upright position.
9.
Lock the tower bezel.
10.
Connect each power cord to the server.
11.
Connect each power cord to the power source.
12.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED
changes from amber to green.
Expansion board
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Unlock the tower bezel.
4.
Remove the access panel ("Access panel" on page 25).
5.
Remove the air baffle ("Air baffle" on page 25).
6.
Disconnect all cables connected to the expansion board.
7.
Remove the expansion slot cover retainer.
Removal and replacement procedures
39
8.
Remove the expansion board.
To replace the component, reverse the removal procedure.
System battery
If the server no longer automatically displays the correct date and time, then replace the battery that
provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Unlock the front bezel.
4.
Place the server on its side.
5.
Remove the access panel ("Access panel" on page 25).
6.
If installed, remove the PCI air baffle ("Air baffle" on page 25).
7.
Remove the system air baffle.
Removal and replacement procedures
40
8.
Remove the battery.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Power supply
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Unlock the tower bezel.
4.
Remove the access panel ("Access panel" on page 25).
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching it.
5.
Disconnect the power supply cables from the drive and the system board.
6.
Remove the power supply:
a. Remove the four screws securing the power supply.
b. Press and hold the release button on the inside panel of the chassis.
Removal and replacement procedures
41
c. Push the power supply towards the front of the chassis, and then remove it.
To replace the component, reverse the removal procedure.
System board
CAUTION: To avoid ESD damage, when removing electrostatic-sensitive components from
the failed system board, place the components on a static-dissipating work surface or inside
separate antistatic bags.
To remove the system board:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Unlock the tower bezel.
4.
Remove the access panel ("Access panel" on page 25).
5.
Remove the air baffle ("Air baffle" on page 25).
6.
Remove the rear system fan.
7.
Remove the heatsink:
a. Loosen one pair of diagonally opposite screws halfway, and then loosen the other pair of screws.
b. Completely loosen all screws in the same sequence.
Removal and replacement procedures
42
c. Remove the heatsink from the processor backplate.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
CAUTION: The pins on the processor socket are very fragile. Any damage to them may
require replacing the system board.
8.
Open the processor locking lever, and then open the processor retaining bracket.
9.
Grasp the processor by the edges, and then lift it out of the socket.
10.
Remove all DIMMs.
11.
Remove all expansion boards.
12.
Disconnect all cables connected to the system board.
13.
Remove the system board:
a. Remove the system board screws.
Removal and replacement procedures
43
b. Lift the system board out of the chassis.
To replace the system board:
1.
Install the system board.
2.
Install the DIMMs.
3.
Install the expansion boards.
CAUTION: Failure to completely open the processor locking lever prevents the processor
from seating during installation, leading to hardware damage.
CAUTION: To avoid damage to the processor, do not touch the bottom of the processor,
especially the contact area.
Removal and replacement procedures
44
4.
Open the processor locking lever, and then open the processor retaining bracket.
5.
Remove the processor socket cover.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY
DAMAGED. To avoid damage to the system board:
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
Removal and replacement procedures
45
6.
Install the processor. Use the notches on both sides of the processor to properly align it into the
socket.
CAUTION: Be sure to close the processor socket retaining bracket before closing the
processor locking lever. The lever should close without resistance. Forcing the lever closed
can damage the processor and socket, requiring system board replacement.
7.
Close the processor retaining bracket, and then secure the processor locking lever.
8.
Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab.
Allow the alcohol to evaporate before continuing.
9.
Apply all the grease to the top of the processor in the following pattern to ensure even distribution.
Removal and replacement procedures
46
CAUTION: Do not overtighten the screws as this might damage the board, connectors, or
screws and voids the warranty of the board.
10.
Install the heatsink:
a. Position the heatsink using the guide pin on the processor backplate.
b. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws.
c. Finish the installation by completely tightening the screws in the same sequence.
CAUTION: When returning a damaged system board to Hewlett Packard Enterprise, always
install all processor socket covers to prevent damage to the processor sockets and system
board
11.
Install the processor socket cover on the failed system board.
12.
Connect all cables disconnected from the failed system board.
13.
Install the rear system fan.
14.
Install the air baffle.
15.
Install the access panel.
16.
Return the server to an upright position.
17.
Lock the tower bezel.
Removal and replacement procedures
47
18.
Connect each power cord to the server.
19.
Connect each power cord to the power source.
20.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED
changes from amber to green.
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
During the server startup sequence, press the F9 key to access RBSU.
2.
Select the Advanced Options menu.
3.
Select Service Options.
4.
Select Serial Number. The following warning appears:
Warning: The serial number should ONLY be modified by qualified service
personnel. This value should always match the serial number located on the
chassis.
5.
Press the Enter key to clear the warning.
6.
Enter the serial number and press the Enter key.
7.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified service
personnel. This value should always match the Product ID located on the
chassis.
8.
Enter the product ID and press the Enter key.
9.
Press the Esc key to close the menu.
10.
Press the Esc key to exit RBSU.
11.
Press the F10 key to confirm exiting RBSU. The server automatically reboots.
HP Trusted Platform Module
The TPM is not a customer-removable part.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or
disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed
TPM, administrators should consider the system compromised and take appropriate measures
to ensure the integrity of the system data.
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact a
Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board.
Removal and replacement procedures
48
Troubleshooting
Troubleshooting resources
The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for
resolving common problems and comprehensive courses of action for fault isolation and identification,
issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,
select a language:
•
English (http://www.hpe.com/support/Gen9_TSG_en)
•
French (http://www.hpe.com/support/Gen9_TSG_fr)
•
Spanish (http://www.hpe.com/support/Gen9_TSG_es)
•
German (http://www.hpe.com/support/Gen9_TSG_de)
•
Japanese (http://www.hpe.com/support/Gen9_TSG_ja)
•
Simplified Chinese (http://www.hpe.com/support/Gen9_TSG_zh_cn)
The ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages
and information to assist with interpreting and resolving error messages on ProLiant servers and server
blades. To view the guide, select a language:
•
English (http://www.hpe.com/support/Gen9_EMG_en)
•
French (http://www.hpe.com/support/Gen9_EMG_fr)
•
Spanish (http://www.hpe.com/support/Gen9_EMG_es)
•
German (http://www.hpe.com/support/Gen9_EMG_de)
•
Japanese (http://www.hpe.com/support/Gen9_EMG_ja)
•
Simplified Chinese (http://www.hpe.com/support/Gen9_EMG_zh_cn)
Troubleshooting
49
Diagnostic tools
HPE Insight Diagnostics
Insight Diagnostics is a proactive server management tool that provides diagnostics and troubleshooting
capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform
repair validation.
Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/diags). Insight Diagnostics Online Edition is also available in the SPP.
HPE Insight Diagnostics survey functionality
HPE Insight Diagnostics (on page 50) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
supported by the server, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted Insight Diagnostics
installation, or it can be installed through the SPP.
HPE Insight Remote Support software
Hewlett Packard Enterprise strongly recommends that you register your device for remote support to
enable enhanced delivery of your Hewlett Packard Enterprise Warranty, HP Care Pack Service, or
Hewlett Packard Enterprise contractual support agreement. HPE Insight Remote Support supplements
your monitoring continuously to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard
Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level.
Notifications may be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite
service, if configured and available in your country.
For more information, see the Insight Remote Support and Insight Online Setup Guide for ProLiant Gen8
Servers and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/enterprise/docs). Insight Remote Support is available as part of Hewlett
Packard Enterprise Warranty, HP Care Pack Service, or Hewlett Packard Enterprise contractual support
agreement.
HPE ROM-Based Setup Utility
RBSU is a configuration utility embedded in HPE ProLiant servers that performs a wide range of
configuration activities that can include the following:
•
Configuring system devices and installed options
Diagnostic tools
50
•
Enabling and disabling system features
•
Displaying system information
•
Selecting the primary boot controller
•
Configuring memory options
•
Language selection
For more information on RBSU, see the ROM-Based Setup Utility User Guide on the Documentation CD
or the RBSU Information Library (http://www.hpe.com/info/rbsu/docs).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HPE SIM
•
From within operating system-specific IML viewers:
o
For Windows: IML Viewer
o
For Linux: IML Viewer Application
•
From within the iLO web interface
•
From within Insight Diagnostics ("HPE Insight Diagnostics" on page 50)
USB support and functionality
USB support
Hewlett Packard Enterprise provides standard USB 2.0 support, standard USB 3.0 support, and legacy
USB support. Standard support is provided by the OS through the appropriate USB device drivers.
Before the OS loads, Hewlett Packard Enterprise provides support for USB 2.0 devices through legacy
USB support, which is enabled by default in the system ROM. USB 3.0 ports are not functional before the
OS loads. The native OS provides USB 3.0 support through appropriate xHCI drivers.
Legacy USB support provides USB functionality in environments where USB support is not available
normally. Specifically, Hewlett Packard Enterprise provides legacy USB functionality for the following:
•
POST
•
RBSU
•
Diagnostics
•
DOS
•
Operating environments which do not provide native USB support
For Windows Server 2008 R2 SP1, you must download the USB 3.0 driver from the Hewlett Packard
Enterprise website (http://www.hpe.com/info/hpesc).
External USB functionality
Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for
server administration, configuration, and diagnostic procedures.
Diagnostic tools
51
For additional security, external USB functionality can be disabled through RBSU.
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs,
such as a blue screen, ABEND (does not apply to HPE ProLiant DL980 Servers), or panic. A system
fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health
Driver, is loaded. When the operating system is functioning properly, the system periodically resets the
timer. However, when the operating system fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang. At
the same time, the SIM console notifies you by sending a message to a designated pager number that
ASR has restarted the system. You can disable ASR from the System Management Homepage or
through RBSU.
Diagnostic tools
52
Component identification
Front panel components
Item
Description
1
2
3
4
5
Optical drive (optional)
Media drive bay
Power On/Standby button and system power LED
USB 2.0 connectors
Drive cage bay
Component identification 53
Front panel LEDs and buttons
Item
Description
Status
1
UID button/LED*
Solid blue = Activated
Flashing blue:
•
2
Health LED*
3
NIC status LED*
4
Power On/Standby button
and system power LED*
1 Hz/cycle per sec = Remote management or firmware upgrade in
progress
• 4 Hz/cycle per sec = iLO manual reboot sequence initiated
• 8 Hz/cycle per sec = iLO manual reboot sequence in progress
Off = Deactivated
Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting.
Flashing amber = System degraded**
Flashing red (1 Hz/cycle per sec) = System critical**
Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power on sequence
Solid amber = System in standby
Off = No power present†
* When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information,
see "Front panel LED power fault codes (on page 54)."
** If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system
health status.
† Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
Front panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are affected. Not all
power faults are used by all servers.
Subsystem
Front panel LED
behavior
System board
Processor
1 flash
2 flashes
Component identification 54
Subsystem
Front panel LED
behavior
Memory
Riser board PCIe slots
FlexibleLOM
Removable HPE Flexible Smart Array
controller/Smart SAS HBA controller
System board PCIe slots
Power backplane or storage backplane
Power supply
3 flashes
4 flashes
5 flashes
6 flashes
7 flashes
8 flashes
9 flashes
For more information, see "Front panel LEDs and buttons."
Rear panel components
Item
Description
1
Power supply
2
3
4
5
6
7
8
Kensington security slot
PCIe3 x16 (8,4,1) slot 4, full-height, three-quarters-length, stand up
expansion board*
PCIe3 x8 (8,4,1) slot 3, full-height, half-length, stand up expansion board*
PCIe2 x8 (1) slot 2, full-height, half-length, stand up expansion board*
PCIe2 x4 (1) slot 1, full-height, half-length, stand up expansion board*
Video connector
USB 3.0 connectors
9
NIC connectors
* For more information on the expansion slot specifications, see "PCIe expansion slot definitions (on page 58)."
Component identification 55
Rear panel LEDs and buttons
Item
Description
Status
1
NIC activity LED
2
NIC link LED
Solid green = Link to network
Flashing green = Network active
Off = No network activity
Solid green = Link exists
Off = No link exists
System board components
Item
Description
1
Processor
Component identification 56
Item
Description
2
3
4
5
6
7
8
9
TPM connector
System battery
24-pin power supply connector
Mini-SAS connector
SATA Port 1
SATA Port 2
Front USB connector
Front I/O connector
10
11
12
13
17
18
Ambient temperature sensor connector
NMI Header
System maintenance switch
PCIe2 x4 (1) slot 1, full-height, half-length, stand up expansion
board*
PCIe2 x8 (1) slot 2, full-height, half-length, stand up expansion
board*
PCIe3 x8 (8,4,1) slot 3, full-height, half-length, stand up expansion
board*
PCIe3 x16 (8,4,1) slot 4, full-height, three-quarters-length, stand up
expansion board*
Fan power connector
4-pin power connector
19
DIMM slots
14
15
16
* For more information on the expansion slot specifications, see "PCIe expansion slot definitions (on page 58)."
DIMM slot locations
The arrow points to the front of the server.
DIMM slots are numbered 1 through 4. Letters are used for AMP mode DIMM ordering.
Component identification 57
PCIe expansion slot definitions
Slot number Type
Length
Height Connector link
width
Negotiable link width
1
2
3
PCIe2
PCIe2
PCIe3
Half
Half
Half
Full
Full
Full
x4
x8
x8
x1signal / 25W
x1 signal / 25W
x8 signal / 25W
4
PCIe3
3/4
Full
x16
x8 signal / 75W
System maintenance switch
Switch
Default
Function
1
Off
2
Off
5
Off
6
Off
3, 4, 7, 8, 9,
10, 11, 12
—
Off = No function
On = iLO security is disabled
Off = System configuration can be
changed
On = System configuration is locked
Off = Power-on password is enabled
On = Power-on password is disabled
Off = No function
On = ROM reads configuration as
invalid
Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase
all system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump creates a crash dump log before resetting a system which is not responding.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as failures of
operating systems, device drivers, and applications. Many crashes freeze a system, and the only
available action for administrators is to restart the system. Resetting the system erases any information
which could support problem analysis, but the NMI feature preserves that information by performing a
memory dump before a system reset.
To force the system to invoke the NMI handler and generate a crash dump log, do one of the following:
•
Use the iLO Virtual NMI feature.
•
Short the NMI header.
For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/NMI).
Component identification 58
Drive numbering
Component identification 59
Cabling
Cabling overview
This section provides guidelines to help make informed decisions about cabling the server and hardware
options to optimize performance.
For information on cabling peripheral components, see the white paper on high-density deployment at the
Hewlett Packard Enterprise website. (http://www.hpe.com/products/servers/platforms)
CAUTION: When routing cables, always be sure that the cables are not in a position where
they can be pinched or crimped.
Storage cabling
Drive to system board (SATA drive support only)
Item
Description
1
2
Drive power cable
Mini-SAS cable
Cabling
60
Drive to controller (SATA and SAS drive support)
Item
Description
1
2
Drive power cable
Mini-SAS cable
Optical drive cabling
Item
Description
1
2
Optical drive power cable
SATA cable
Cabling
61
Front I/O cabling
Ambient temperature sensor cabling
Cabling
62
Power supply cabling
Item
Description
1
2
4-pin power supply cable
24-pin power supply cable
Cabling
63
Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
0° C to 40° C (32° F to 104° F)
Nonoperating
-30° C to 65° C (-22° F to 149° F)
Relative humidity
(noncondensing)
Operating, maximum wet bulb 10% to 90%
temperature of 28°C (82.4°F)
Nonoperating, maximum wet 0% to 95%
bulb temperature of 38.7°C
(101.7°F)
* All temperature ratings shown are for sea level. An altitude derating of 1° C per 304.8 m (1.8° F per 1,000 ft) to 3048
m (10,000 ft) is applicable. No direct sunlight allowed.
Server specifications
Specification
Tower model
Height
Depth
Width
Minimum weight
36.82 cm (14.50 in)
47.52 cm (18.71 in)
17.50 cm (6.89 in)
10.80 kg ( 23.81 lb)
Maximum weight
15.20 kg ( 33.51 lb)
Power supply specifications
The server is configured with the following power supply:
•
HPE 350 W 4U Integrated Power Supply
For more information about the power supply features, specifications, and compatibility, see the Hewlett
Packard Enterprise website (http://www.hpe.com/info/proliant/powersupply).
CAUTION: Check the system and power supply input ratings before powering up the server.
HPE 350 W 4U Integrated Power Supply
Specification
Value
Input requirements
Rated input voltage
Rated input frequency
Rated input current
—
100 V AC to 240 V AC
47 Hz to 63 Hz
6A
Specifications
64
Rated input power
Efficiency
Power supply output
Rated steady-state power
Maximum peak power
Rated output power
440 W at 100 V AC input
440 W at 200 V AC input
No less than 82% at 100% load
No less than 85% at 50% load
No less than 82% at 20% load
—
350 W at 100 V AC input
350 W at 200 V AC input
400 W at 100 V AC input
400 W at 200 V AC input
350 W
Specifications
65
Support and other resources
Accessing Hewlett Packard Enterprise Support
•
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website
(http://www.hpe.com/assistance).
•
To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website (http://www.hpe.com/support/hpesc).
Information to collect
•
Technical support registration number (if applicable)
•
Product name, model or version, and serial number
•
Operating system name and version
•
Firmware version
•
Error messages
•
Product-specific reports and logs
•
Add-on products or components
•
Third-party products or components
Accessing updates
•
Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update
method.
•
To download product updates, go to either of the following:
•
o
Hewlett Packard Enterprise Support Center Get connected with updates page
(http://www.hpe.com/support/e-updates)
o
Software Depot website (http://www.hpe.com/support/softwaredepot)
To view and update your entitlements, and to link your contracts and warranties with your profile, go
to the Hewlett Packard Enterprise Support Center More Information on Access to Support
Materials page (http://www.hpe.com/support/AccessToSupportMaterials).
IMPORTANT: Access to some updates might require product entitlement when accessed
through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up
with relevant entitlements.
Websites
•
Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs)
•
Hewlett Packard Enterprise Support Center (http://www.hpe.com/support/hpesc)
•
Contact Hewlett Packard Enterprise Worldwide (http://www.hpe.com/assistance)
Support and other resources 66
•
Subscription Service/Support Alerts (http://www.hpe.com/support/e-updates)
•
Software Depot (http://www.hpe.com/support/softwaredepot)
•
Customer Self Repair (http://www.hpe.com/support/selfrepair)
•
Insight Remote Support (http://www.hpe.com/info/insightremotesupport/docs)
•
Serviceguard Solutions for HP-UX (http://www.hpe.com/info/hpux-serviceguard-docs)
•
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix
(http://www.hpe.com/storage/spock)
•
Storage white papers and analyst reports (http://www.hpe.com/storage/whitepapers)
Remote support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.
For more information and device support details, go to the Insight Remote Support website
(http://www.hpe.com/info/insightremotesupport/docs).
Support and other resources 67
Acronyms and abbreviations
ABEND
abnormal end
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
CSR
Customer Self Repair
DDR
double data rate
FBWC
flash-backed write cache
HPE SIM
HPE Systems Insight Manager
iLO
Integrated Lights-Out
IML
Integrated Management Log
LFF
large form factor
NMI
nonmaskable interrupt
NVRAM
nonvolatile memory
PCIe
Peripheral Component Interconnect Express
Acronyms and abbreviations 68
POST
Power-On Self Test
RBSU
ROM-Based Setup Utility
RDIMM
registered dual in-line memory module
SAS
serial attached SCSI
SATA
serial ATA
SD
Secure Digital
SPP
Service Pack for ProLiant
TPM
Trusted Platform Module
UDIMM
unregistered dual in-line memory module
UID
unit identification
USB
universal serial bus
Acronyms and abbreviations 69
Documentation feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us
improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
(mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part
number, edition, and publication date located on the front cover of the document. For online help content,
include the product name, product version, help edition, and publication date located on the legal notices
page.
Documentation feedback 70
Index
A
G
access panel 25
air baffle 25
ASR (Automatic Server Recovery) 52
authorized reseller 66
Automatic Server Recovery (ASR) 52
grounding methods 22
grounding requirements 22
guidelines, troubleshooting 49
B
health driver 52
heatsink 34
help resources 66
Hewlett Packard Enterprise Technical Support 66
HPE Insight Diagnostics 50
HPE Insight Remote Support software 50
battery 40
buttons 53
C
H
cables 60
cabling 60
Care Pack 50, 66
cautions 22, 23
components 15, 22, 53
components, identification 15, 53
connectors 53
contacting Hewlett Packard Enterprise 66
CSR (customer self repair) 5
customer self repair (CSR) 5
illustrated parts catalog 15
iLO (Integrated Lights-Out) 51
IML (Integrated Management Log) 51
Insight Diagnostics 50
Integrated Lights-Out (iLO) 51
Integrated Management Log (IML) 51
D
LEDs, troubleshooting 49
diagnostic tools 50, 52
DIMM slot locations 57
DIMMs 33
drive cabling 60
drive cage, removing 26
M
E
electrostatic discharge 22
environmental specifications 64
error messages 49
expansion boards 39
F
fans 32
FBWC cabling 60
features 53
front I/O module 30
front panel components 53
front panel LEDs 54
I
L
maintenance 22
management tools 50
mechanical components 15
media drive bay cabling 61
O
operating system crash 52
optical drive 27
P
part numbers 15
PCI expansion slots 58
POST error messages 49
power down procedure 24
power supply 41
power supply specifications 64
powering down 24 preparation
procedures 23 problem
diagnosis 49, 50
Index 71
processors 36
R
rack, extending server from 22
RBSU (ROM-Based Setup Utility) 50
rear panel components 55
rear panel LEDs 56
removal and replacement procedures 22
required tools 22
resources 66
S
safety considerations 22
spare part numbers 15
specifications 64
specifications, environmental 64
specifications, server 64
static electricity 22
support 66
symbols on equipment 22
system battery 40
system board components 42
system board replacement 42
system components 18, 53
system fan 32
system maintenance switch 58
T
technical support 5, 66
temperature requirements 64
tools 22
tower bezel, removing 24
troubleshooting 49
Trusted Platform Module (TPM) 48
U
USB support 51
utilities 50
utilities, deployment 50
W
warnings 23
website, Hewlett Packard Enterprise 66
weight 64
Index 72
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