sync software update - various issues

sync software update - various issues
SYNC SOFTWARE UPDATE—VARIOUS ISSUES
TSB 09-26-8
2009 MKS
FORD:
2008-2009 MKX, Navigator
2008-2009 Focus, Fusion, Taurus X, Taurus,
Edge, Explorer Sport Trac, Explorer
MERCURY:
2009 Escape, Expedition, F-150,
2008-2009 Milan, Sable, Mountaineer
F-Super Duty, Flex
2009 Mariner
LINCOLN:
2008-2009 MKZ
This article supersedes TSB 9-22-14 to update the
Service Procedure.
ISSUE
Some 2008 and 2009 SYNC equipped vehicles
may exhibit one or more of the following symptoms:
• Universal Serial Bus (USB) port inoperative.
• USB audio muting when using various non-Apple
USB devices.
• Phone book access difficulty on certain 2-digit
phone book entries when using voice commands.
• Excessive background noise and/or poor voice
sound quality.
• Phone book auto download inoperative on
supported devices.
• SYNC steering wheel control (SWC) switches
being inoperative intermittently.
ACTION
Follow the Service Procedure steps to correct the
condition.
SERVICE PROCEDURE
Reprogram the accessory protocol interface module
(APIM) to the following consumer interface
processor (CIP) software levels.
• 9L3T-14D544-AE (vehicles not equipped with
SYNC V2, 911 Assist and Vehicle Health Report)
• 9L2T-14D544-BE (vehicles already equipped with
SYNC V2, 911 Assist and Vehicle Health Report)
Service Pack files may be obtained at
www.syncmyride.com.
Reprogram the APIM
Contains software fix updates for the following:
• Phone book auto download inoperative.
• USB audio muting.
• SYNC steering wheel control (SWC) switches
being inoperative.
• Voice recognition on 2-digit entries.
• USB port inoperative with diagnostic trouble code
(DTC) B1342.
• Poor call sound quality.
This software update also contains enhancements
that will improve the reliability of both Bluetooth and
USB connections to SYNC from various consumer
devices, and microphone enhancements to reduce
background noise, and will default Vehicle Health
Report (if equipped) to off. The Bluetooth
enhancements improve the stability of hands-free
calls, call waiting, caller ID, multiple call handling
and other mobile phone features. The USB
enhancements improve support for media players
and the playing of file formats and podcasts.
NOTE
REFERENCE OTHER TECHNICAL SERVICE
BULLETINS (TSB) FOR ADDITIONAL SYNC
SOFTWARE PROGRAMMING TIPS.
1.
Connect the vehicle communication module
(VCM) to the data link connector (DLC).
2.
Connect the VCM to the Integrated Diagnostic
System (IDS) tool or laptop running IDS
software.
3.
Turn the ignition key to the on position.
4.
Launch IDS tool.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do
the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper
vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a
Ford, Lincoln, or Mercury dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation
determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin
(TSB) was current at the time of printing. Ford Motor Company reserves the right to supercede this information with updates.The most recent information is
available through Ford Motor Company’s on-line technical resources.
Copyright  2009 Ford Motor Company Online Publication Date December 22, 2009
PAGE 1
TSB 09-26-8 (Continued)
5.
If required, update the VCM with the latest
software.
6.
Close the IDS tool.
7.
From the PTS website, run OASIS by pressing
the Read VIN & DTC’s button. After vehicle
communication is established, press the GO
button.
8.
From the Vehicle Service Session screen,
Select the SYNC button.
9.
Press read APIM button.
10. Select software and press program APIM to
update the SYNC module.
NOTE
YOU MUST USE A MALE-A TO MALE-A USB
CABLE LIKE ROTUNDA PART NUMBER
CCMUSB2-AM-AM-10 TO COMPLETE THIS STEP.
NOTE
DO NOT DISCONNECT THE VCM OR USB
CABLES DURING APIM PROGRAMMING.
NOTE
THE SYSTEM MAY PROMPT YOU TO INSTALL
SOFTWARE FOR THE USB PORT. FOLLOW THE
ON SCREEN INSTRUCTIONS TO INSTALL THE
USB PORT DRIVER ALREADY INCLUDED IN
WINDOWS XP.
11. Program both processors in the APIM (Vehicle
Interface Processor (VIP) and CIP).
NOTE
DO NOT USE A MALE-TO-MALE USB DATA
TRANSFER TYPE CABLE.
a. Connect the Male-A to Male-A USB cable,
Rotunda part number CCMUSB2-AM-AM-10,
to the IDS tool or laptop running IDS
software and to the vehicle USB port.
PAGE 2
b. Follow the on-screen instructions to program
both processors on the Sync module (VIP
and CIP).
12. At the end of the configuration and
programming procedure, the programming has
been completed successfully screen will be
displayed.
13. Exit PTS, disconnect the VCM and disconnect
the USB cable.
OTHER APPLICABLE ARTICLES: 08-21-02
WARRANTY STATUS: Eligible Under Provisions Of
New Vehicle Limited
Warranty Coverage
IMPORTANT: Warranty
coverage limits/policies are
not altered by a TSB.
Warranty coverage limits
are determined by the
identified causal part.
OPERATION DESCRIPTION
TIME
092608A
2008-2009 Edge, Explorer, 0.4 Hr.
Mountaineer, Explorer
Sport Trac, Focus, Fusion,
Milan, MKX, MKZ, Sable,
Navigator, Taurus, Taurus
X, 2009 Expedition,
Escape, Escape Hybrid,
Mariner, Mariner Hybrid,
F-150, F-Super Duty, Flex,
MKS: Reprogram The
APIM (Do Not Use With
Any Other Labor
Operations)
DEALER CODING
CONDITION
BASIC PART NO.
CODE
14D212
04
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