System Requirements

System Requirements
System Requirements
Computers that will be used to operate Raptor, must meet the following minimum system requirements.
Windows Computer
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Intel Core Duo processor or equivalent
2 GB RAM (32-bit OS) or 4 GB RAM (64-bit OS). Additional RAM is recommended if other applications
will be used simultaneously with Raptor
Two USB 2.0 ports (one for Scanner and one for printer)
Microsoft Windows 7, Windows 8, or Windows 8.1 operating system with the latest Service Pack
installed
Internet Explorer v9.0 or later, Mozilla Firefox 13 or later, or Google Chrome
High-speed internet connection (direct Ethernet connection recommended)
Mac Computer
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Intel Core 2 Duo processor or faster
6 GB RAM (Windows 32-bit OS) or 8 GB RAM (Windows 64-bit OS)
Notes:
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The RAM will be divided between Mac OS X and Windows; therefore adequate RAM is required for
the Mac OS X and its applications, and the virtual operating system (and its applications).
 Adequate available hard drive space for Windows virtual machine software, and each virtual
machine and its applications (at least 15 GB for Windows)
Two USB 2.0 ports (one for Scanner and one for printer)
Mac OS X Snow Leopard v10.6.8 or later (to determine the version, choose Apple menu > About This
Mac)
Windows virtual machine software, such as Parallels, VMware Fusion, etc. (Raptor cannot be installed
directly onto a Mac computer)
Windows operating system installation disc (Windows 7 or later)
High-speed internet connection (direct Ethernet connection recommended)
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Configuration Settings
Internet Explorer Security Settings (ActiveX)
The following ActiveX options should be enabled in Internet Explorer on every machine or domain policy that is
used to access Raptor (Internet Options > Security > Trusted Sites > Custom Level).
 Initialize and script ActiveX components not mark safe for scripting
 Access Data Sources across domains
Note: For detailed instructions, see the Configuring Internet Explorer technical document.
IP Address/Trusted Sites
Add the Raptor Web Servers listed below to your exception list so that information can be exchanged through
your anti-virus software, web filter applications, and firewall.
Outbound Traffic
Allow all outbound traffic (TCP ports 80 or 443 should be open for both http/https):
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69.7.177.227
69.7.177.229
*.apps.raptorware.com
*.apps.raptortech.com
*.raptorware.com
*.raptortech.com
54.85.101.46
https://d1nhaowe4xbgsp.cloudfront.net
www.google-analytics.com
127.0.0.1 TCP port 8002 (Not Firewall – open within local client web filters, antivirus, etc.)
Mail Server
Add the Raptor Mail Server for notification alerts and subscription reports:
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69.7.177.225 (hou-smtp01.raptorware.com)
Trusted Sites Zone
Add the following URL to the Trusted Sites Zone:
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*.raptortech.com
*.raptorware.com
127.0.0.1
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Application Permissions (User Profile)
Raptor recommends that the user is a member of the Administrator group locally on the PC. Check with your
technology department to ensure that you have all the required rights before installation.
All Raptor users MUST have full control rights to the following folders:
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Program Files\Dymo
Program Files\Raptor Technologies
%temp%
Windows\Temp
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Installing Raptor (Running Setup File)
Prior to installing Raptor, ensure that the computer system meets the minimum requirements (see System
Requirements).
Use the following procedure to run the Vsoft Setup file to install Raptor on your computer.
1. On the Raptor Get Started web page (www.raptortech.com/getstarted), download the setup file for the
appropriate version of Windows installed on your computer (Windows 32-bit or Windows 64-bit).
2. After download is completed, double-click the appropriate Vsoft_Setup_xxx.exe (Vsoft_Setup_x64.exe
or Vsoft_Setup_x86.exe) file to launch the installer.
3. Windows Installer may prompt you to download and update Visual C++ 2008 and Microsoft .NET
runtime files. Follow the prompts to update the files.
4. On the vSoft Installer Welcome panel, click Next.
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5. On the Uninstall Previous Versions panel, accept the default checked items and then click Next.
The progress of the uninstall displays.
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6. On the Uninstall Vsoft panel, click Next.
7. On the Uninstallation Successful panel, click Finish.
The installation process now begins.
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8. On the Hardware Devices panel, select the Scanner from the drop-down list, and plug in the printer and
scanner.
9. Click Next.
10. On the Select Packages panel, accept the defaults and then click Next.
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11. On the Ready to Install panel, click Next to proceed with the installation.
The installation progress displays.
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12. If not already connected, plug in the printer and scanner, and then click OK.
13. On the Important Information panel, click Next to calibrate your scanner.
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14. Insert the calibration card into the scanner with the arrows first and aligned to the right, and then click
Calibrate.
15. When the calibration has completed, click OK to complete the installation procedure.
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Running Diagnostics
After installing Raptor, please run Vsoft Diagnostics to verify that your system is properly configured.
1. Click Start > All Programs > Vsoft > Diagnostic. The following checks are run are the system:
 Trusted Sites – Verifies that a trusted site exists for raptorware.com and therefore will not be
blocked by your firewall.
 ActiveX – Verifies that ActiveX controls are enabled. See Configuring Internet Explorer.
 Connectivity – Verifies that there is a valid network connection to the internet.
 Secure Connectivity – Verifies that there is a valid HTTPS connection to the internet.
 Printers – Verifies that the Dymo Labelwriter printer driver is installed.
 Printer Online – Verifies that the printer is connected and detected by the computer.
 Scanner Online – Verifies that the scanner is connected and detected by the computer.
Note: The lower portion of the Diagnostics screen displays system specifications and the version of
Raptor that is installed.
2. Review the results that display on the screen.
 A green check mark indicates that the test shows proper configuration.
 If a red X displays, the test did not pass. Please address any issues that do not pass and then click
Refresh Diagnostics.
3. After the system has passed all checks, exit the dialog box.
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Restarting Raptor Client Service
Restarting the Raptor service may resolve scanner issues and clear error messages. The following are common
error messages that may be resolved by restarting the Raptor Client Service:
 Raptor Services is restarting, please try again in 30 seconds.
 No active scanner found.
 Scanshell 800DX LED light not on (green)
Perform the following procedure to restart the Raptor service (Raptor Technologies Vsoft Client Service).
1. Close the Raptor application by selecting EXIT from inside the application.
2. Remove the power cable from the back of the scanner, wait 10 seconds, and then plug the cable back
into the scanner.
3. Use one of the following methods to restart the service.
From the Raptor Technologies Service Manager:
a. On the Windows desktop, click Start > All Programs > Vsoft > Service Manager.
b. Click Restart.
From Windows Services:
a. On the Windows desktop, click Start and type services.msc into the search programs and files text
box.
b. Press Enter on your keyboard or click the search icon.
c. On the Services window, select Raptor Technologies Vsoft Client Service in the list of services, and
then click Restart the service.
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Troubleshooting Printer
This document provides information on how to detect and correct problems you might encounter while using
your LabelWriter printer. It includes the following topics:
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Configuring Internet Explorer
Configuring Mozilla Firefox
Status Light
Performing a Printer Self-Test
Clearing Printer Jams
Correcting Poor Print Quality
Adjusting Label Brightness
Fixing Label Feeding Problems
Replacing Labels in Printer
Addressing Printer Stoppage Issues
Cleaning Printer
Configuring Internet Explorer
Internet Explorer v7 or later should be configured to enable Active X settings on each machine that accesses
Raptor or in overall domain policies.
Perform the following procedure to configure Internet Explorer.
1.
2.
3.
4.
In Internet Explorer, click Tools > Internet Options.
On the Internet Options dialog box, click the Security tab.
Click Trusted Sites > Custom Level.
On the Security Settings dialog box, scroll to Initialize and script ActiveX components not marked safe
for scripting and select the Enable option.
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5. Scroll to Miscellaneous > Access data sources across domains and select the Enable option.
6.
7.
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9.
Click OK.
On the confirmation dialog box, click Yes to confirm that you want to change the settings for this zone.
On the Internet Options dialog box, click Apply > OK.
Close Internet Explorer and then reopen it to complete the procedure.
Configuring Mozilla Firefox
If you are using Mozilla Firefox v13 or later, you must configured the following settings to print and scan in
Raptor.
1. In Firefox, click the Open menu in the upper right-hand corner and then select Options.
2.
3.
4.
5.
6.
On the Options dialog box, click the Advanced icon in the menu bar.
Click the Certificates tab and then click View Certificates.
Click the Servers tab.
Click Add Exception, and then enter https://localhost:8003 in the Location text box.
Click Get Certificate.
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7. Select the Permanently store this exception check box and then click Confirm Security Exception.
8. Click OK twice to exit the dialog boxes.
Status Light
The status light visually shows the current state of the printer:
Status Light
Solid Blue
Dimmed Blue
Flashing Blue
Description
Power is on and printer is ready.
Printer is in power saving mode.
Labels are not loaded properly or the label roll is empty.
Performing a Printer Self-Test
If you experience problems with broken characters or other print quality issues, perform a printer self-test. The
self-test verifies that all elements of the print head and printing mechanism are in working condition.
1. With a roll of labels in the printer, press and hold the form-feed button on the front of the printer for
five to ten seconds.
The printer begins printing vertical lines along the width of the printer. The test pattern automatically
changes every 3/4 inch (19 mm).
2. Once the self-test begins, release the form-feed button.
3. To stop the self-test, press and release the form-feed button again.
Clearing Printer Jams
If a label is jammed in the printer, perform the following steps to clear the jam.
1. Open the top cover of the printer.
2. Locate the eject button on the right-hand side of the
printer. The button has a white arrow on top of it.
3. Press the button to eject the labels and remove them from
the feed.
4. Remove the front black cover by placing your fingers
beneath it and gently lifting up and pulling it towards you.
5. Locate the label guide (grey tab) on the right-hand side.
Pull it up and towards you to expose the label feed.
Check for debris or labels jammed in this area and remove,
if necessary.
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6. Locate the black spring loaded lever on the left-hand side. Pull the lever towards you while tilting the
printer back 30 degrees so that you can see under the
printer.
Look for labels jammed in the roller. Clear all jams. You
may need to use alcohol to clean the residue left by the
sticker on the roller.
7. Place the front cover (black) back on by aligning the two
hinges on top. Carefully apply pressure to the bottom of
the cover until you hear the two tabs on the bottom click
into place.
8. Replace the labels by feeding them into the printer with
the labels facing down and the hole-punch on the left.
9. Close the top cover of the printer.
10. Press the blue feed button on the front of the printer to
ensure that the labels are properly loaded and are feeding.
11. Check the print queue and clear it if there are pending jobs.
12. Test print a badge in Raptor.
Correcting Poor Print Quality
Poor print quality is most frequently caused by one of the following:
 An old roll of labels
 Labels made by a manufacturer other than Raptor
 Labels where the thermal coating has been compromised
 A dirty print head
First, make sure you are using Raptor-branded labels. Do not use third-party labels because the thermal coating
on other labels has a different sensitivity than Raptor-branded labels. Also, the perforated holes between the
labels made by other manufacturers are frequently not detectable by LabelWriter printers.
If the print quality becomes faint, small dots of white appear scattered through the printed characters, or light
and dark patches of printing appear, you are probably using a faulty roll of labels. Try using a different roll from
a fresh box. If the second roll prints correctly, the problem is with the first roll of labels.
Another possibility is that the LabelWriter print head needs cleaning. Every LabelWriter printer comes with a
cleaning card. See "Caring for Your Printer" on page 17 for information about the LabelWriter cleaning card.
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Adjusting Label Brightness
If the visitor photos are printing too dark or too light, you can adjust the brightness setting. Perform the
following steps to adjust the brightness setting.
1. On the Windows desktop, click Start > All Programs > Vsoft > Printer Manager.
2. On the Printer Manager dialog, move the Brightness and Contrast slider bars to the desired level.
Raptor recommends a brightness setting of 55+ and a contrast setting of 0.
3. Click Test Print to print a badge and view the results of the changes to the brightness and contrast
settings.
4. When satisfied with the settings, click Apply Changes.
Labels Do Not Feed Correctly
If your labels do not feed correctly, check the following:
 Make sure your labels are loaded properly and that the left edge of the label is aligned with the left edge
of the label feed slot. See Loading Labels.
 Make sure you are using Raptor-branded labels. The perforated holes between the labels made by other
manufacturers are frequently not detectable by Raptor printers. When the perforations are not
detected, the labels will not feed correctly. Using third-party labels may also void your warranty.
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Replacing Labels in Printer
It is recommended that you replace the labels in the LabelWriter printer before the last one is used so that there
are no pending print jobs in your print queue after you have replaced the labels.
In order for the labels to properly feed during printing, ensure that you perform the following tasks when
loading the labels onto the spool and into the printer:
 Cut the first three labels of the new roll.
 Ensure the label spool guide is pushed flush against the label roll, with no gap.
 Ensure the labels are loaded with the left edge of the label inserted against the left edge of the label
feed slot.
To load a label roll:
1. With the printer plugged in, press the form-feed button to eject the
labels that protected the printer during shipment.
2. Open the top cover and remove any packing material inside the label
compartment.
3. Remove the label spool from inside the cover and separate the spool
guide from the spindle.
4. Hold the spool spindle in your left hand and place the label roll on the
spindle so that the labels feed from underneath and the left edge of the
label roll is firmly against the side of the spool. See Figure 1.
5. Slide the spool guide onto the right side of the spool and press the guide
tightly against the side of the label roll, leaving no gap between the roll
and the spool. See Figure 2.
Note: To ensure proper feeding of labels during printing, the label roll
must fit snugly against both sides of the label spool, with no gaps.
6. Insert the label spool into the slot in the printer cover with the labels
extending from underneath the roll. See Figure 3.
7. Align the left edge of the label with the left edge of the label feed slot and
insert the label into the slot. See Figure 4.
The printer automatically feeds the labels, stopping at the beginning of the
first label.
If the printer does not feed the labels, make sure the first label is fully
inserted and then press the form-feed button.
If the first label on the roll is not a full label, press the form-feed
button to eject the partial label.
Note: Regardless of the label width, the left edge of the label must be
aligned with the left edge of the label feed slot for the labels to feed
properly.
8. For the LabelWriter 330, 400, 450 Turbo, and Twin Turbo only, slide the label guide to the left until the
label guide aligns with the right edge of the label. See Figure 4.
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Make sure that the label guide does not pinch the label.
9. For the LabelWriter 450 Twin Turbo only, repeat steps 3-8 to load a second roll of labels.
10. Carefully lower the top cover.
Printer Does Not Print or Stops Printing
If your printer will not print visitor badges or stops printing while in use, perform the following steps to resolve
the issue.
1. Make sure the printer is still getting power and that the power cable has not been disconnected.
a. If the status light on the front of the printer is not lit, check to make sure the power cable is
plugged in, and that your power strip is working.
b. To make sure the problem is not with the outlet or power strip, try plugging something else into
the wall outlet and power strip.
2. Verify that there is a steady blue light on the front of the printer. If there is not a steady blue light, verify
the printer is properly connected:
a. On the bottom back side of the printer, ensure that both the power cord and the printer cable
fit snugly in place.
b. Verify that the other end of the L-shaped power cord is plugged into a power outlet.
c. Verify that the printer cable is connected securely to your computer (it must be connected
directly to the computer, not a hub or docking station).
3. Confirm that the printer is feeding labels properly by pushing the blue form feed button on the front of
the printer to advance a badge. If labels are advancing, continue to the Print Test in Step 5. If the labels
are jammed, the status light will blink.
4. If the labels are jammed, remove them. See Clearing Printer Jam document before continuing.
5. Print a test badge from Printer properties:
a. Right-click the DYMO Labelwriter 450 printer and select Printer properties.
b. On the General tab, click Print Test Page. If successful, a small Windows icon or the word Win
will print on a visitor badge.
c. Click OK to exit the dialog box.
If the test badge does not print:
a. Unplug the L-shaped power cord from the printer, wait a full 10-20 seconds (blue light is off),
and then reconnect the power cord.
b. Click Print Test Page to print a test badge.
c. Click OK to exit the dialog box.
6. Verify there are no pending print jobs in the print queue that contain errors:
a. Click Start > Devices and Printers.
b. Double-click the DYMO Labelwriter 450 printer and verify there are no pending print jobs in the
print queue that contain errors.
c. If there are pending jobs, click Printer > Cancel All Documents, and then click OK.
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7. It might also be necessary to restart the Print Spooler service.
a. Click Start and type Services in the search box.
b. Select View local services.
c. Scroll to Print Spooler and click Restart.
8. If test print is still unsuccessful, verify that the LabelWriter printer driver is installed correctly.
The LabelWriter printer driver takes print data from your software and directs it to the LabelWriter
printer. The driver is automatically installed when you install the software that comes with your printer.
However, the driver may have been changed or deleted by mistake.
a.
b.
c.
d.
From the Start menu, choose Printers and Faxes.
Right-click the LabelWriter printer icon, and then choose Properties.
From the Properties dialog box, click Printing Preferences.
From the Preferences dialog box, click Advanced.
If no errors are displayed the Advanced dialog box, the printer driver is installed correctly.
9. Log into Raptor and print a visitor badge.
Cleaning Printer
The LabelWriter printer is designed to give you long and trouble-free service, while requiring very little
maintenance. You will get the best possible performance from your LabelWriter printer if you perform the
procedures described in this document.
You can easily clean your LabelWriter printer using the following items:
 Lint-free cloth.
 Isopropyl alcohol, diluted dishwashing detergent, or diluted glass cleaner.
Caution: If you use glass cleaner, make sure it does not contain ammonia.
 Small, soft brush, such as a tooth brush or child’s paint brush.
 LabelWriter cleaning card.
One cleaning card is included in your printer package. To purchase additional cleaning cards, visit
www.shop.raptortech.com, and choose Maintenance Kits and Door Signs > Maintenance Packet.
To keep your LabelWriter printer working properly, you should clean it from time to time. Dusting the outside of
the printer occasionally will help keep foreign matter from getting inside the printer. However, it is still a good
idea to periodically perform some basic interior maintenance, such as cleaning the label path with the cleaning
card.
To clean the exterior of your printer and the label roll compartment
1.
2.
3.
4.
5.
Disconnect the power cord.
Use the lint-free cloth to wipe the exterior of the printer.
Remove dirt and smudges with one of the cleaning solutions mentioned above.
Open the top cover.
Use a small, soft brush or cotton swab to whisk away paper dust and other stray particles from the
inside of the printer.
6. Remove the roll of labels and clean under the roll.
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7. If you have a LabelWriter cleaning card, follow the instructions printed on cleaning card packaging.
8. Reconnect the power cord.
9. Reload the roll of labels and carefully close the top cover.
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Troubleshooting Scanner
This document provides information on how to detect and correct problems you might encounter while using
your scanner. It includes the following topics:
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Restarting Raptor Client Service
Applying ActiveX Settings in Internet Explorer
Applying ActiveX Settings in Mozilla Firefox
Calibrating Scanner
Assembling Scanshell 800DX Calibration Sheet
Restart Raptor Client Service
Restarting the Raptor service may resolve scanner issues and clear error messages. The following are common
error messages that may be resolved by restarting the Raptor Client Service:
 Raptor Services is restarting, please try again in 30 seconds.
 No active scanner found.
 Scanshell 800DX LED light not on (green)
Perform the following procedure to restart the Raptor service (Raptor Technologies Vsoft Client Service).
4. Close the Raptor application by selecting EXIT from inside the application.
5. Remove the power cable from the back of the scanner, wait 10 seconds, and then plug the cable back
into the scanner.
6. Use one of the following methods to restart the service.
From the Raptor Technologies Service Manager:
c. On the Windows desktop, click Start > All Programs > Vsoft > Service Manager.
d. Click Restart.
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From Windows Services:
d. On the Windows desktop, click Start and type services.msc into the search programs and files text
box.
e. Press Enter on your keyboard or click the search icon.
f. On the Services window, select Raptor Technologies Vsoft Client Service in the list of services, and
then click Restart the service.
Applying ActiveX Settings in Internet Explorer
Internet Explorer v7 or later should be configured to enable Active X settings on each machine that accesses
Raptor or in overall domain policies.
Perform the following procedure to configure Internet Explorer.
10.
11.
12.
13.
In Internet Explorer, click Tools > Internet Options.
On the Internet Options dialog box, click the Security tab.
Click Trusted Sites > Custom Level.
On the Security Settings dialog box, scroll to Initialize and script ActiveX components not marked safe
for scripting and select the Enable option.
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14. Scroll to Miscellaneous > Access data sources across domains and select the Enable option.
15.
16.
17.
18.
Click OK.
On the confirmation dialog box, click Yes to confirm that you want to change the settings for this zone.
On the Internet Options dialog box, click Apply > OK.
Close Internet Explorer and then reopen it to complete the procedure.
Applying ActiveX Settings in Mozilla Firefox
If you are using Mozilla Firefox v13 or later, you must configured the following settings to print and scan in
Raptor.
9. In Firefox, click the Open menu in the upper right-hand corner and then select Options.
10.
11.
12.
13.
14.
On the Options dialog box, click the Advanced icon in the menu bar.
Click the Certificates tab and then click View Certificates.
Click the Servers tab.
Click Add Exception, and then enter https://localhost:8003 in the Location text box.
Click Get Certificate.
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15. Select the Permanently store this exception check box and then click Confirm Security Exception.
16. Click OK twice to exit the dialog boxes.
Calibrating Scanner
Calibrating the scanner ensures optimum performance when scanning visitor identification cards. Perform the
following steps to calibrate the scanner.
1. Locate the scanner card that was shipped with the scanner.
If you are unable to find the card, you can download and print a new one using the link below for the
type of scanner you are using:
 Scanshell 800 (calibrate face down): http://www.raptorware.com/kb/attachments/att23.pdf
 Scanshell 800R or DX (calibrate face up): http://www.raptorware.com/kb/attachments/att66.pdf
(See Scanshell 800DX Calibration Sheet Assembly)
2. Use one of the following methods to launch the Scanner Utilities and calibrate the scanner.
Launch Scanner Utilities from Start Menu
a. On the Windows desktop, click Start > Programs/All Programs > vSoft > Scanner Utilities.
b. Insert the calibration card into the scanner and click Calibrate on the Scanner Utilities dialog box.
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Launch Scanner Utilities from Raptor Home Page
a. Log into the Raptor system.
b. On the Home page under Shortcuts, click My Profile.
c. On the My Profile page, click Scanner Utilities in the upper right-hand corner of the screen.
d. Insert the calibration card into the scanner tray, as shown on the Scanner Utilities dialog box, and
click Calibrate.
Note: You must place the calibration paper in the tray before you click Calibrate.
The calibration normally takes approximately 10 to 30 seconds, depending on the scanner model.
e. If the calibration goes too fast (calibration card passes straight through scanner), then re-insert the
calibration card and click Calibrate again.
f. Once the calibration has completed, click Close to exit the program.
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Scanshell 800DX Calibration Sheet Assembly
Perform the following procedure to assemble a double-sided Scanshell 800DX calibration sheet:
1. Cut out two identical calibration sheets by cutting along the lines indicated on the sheet.
2. Place the two white sides together, aligning the black arrows and black box.
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3. Tape the two sheets together along the while area of the sheets.
4. With the black arrows at the top, insert the assembled calibration sheet into scanner with the paper
aligned to the far right side. Ensure that the paper is inserted straight and fully into the scanner.
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Maintenance: Labels
LabelWriter printers use advanced thermal printing technology to print on specially treated, heat-sensitive
labels. This means you will never have to replace toner, ink cartridges, or a ribbon to print labels.
How long your labels will last depends on how the labels are used. Thermal paper labels, such as those printed
by the LabelWriter printer, are susceptible to fading in two ways:
 Exposure to direct sunlight, to fluorescent light for an extended period of time, or to extreme heat will
cause fading.
 Contact with plasticizers (for example, labels placed on plastic ring binders) will cause fading.
In the original packaging, the shelf life for Raptor labels is 12 months.
To prolong label life when labels are not in use, store the labels in a cool, dry.
To purchase additional labels, visit www.shop.raptortech.com.
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Importing Students
Users with Administrative permissions can import student information into the Student Module in Raptor.
1. Create a comma delimited file that contains, at a minimum, the student first name, last name, and
student ID number.
You can enter the information into Microsoft Excel and save the spreadsheet as a .csv (comma
separated values) file, as shown below. The spreadsheet should include column headings.
Example Excel File
You can also create a text (.txt) file in a program such as Notepad, as shown below.
Example Notepad File
2. Log into Raptor.
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3. From the Admin menu, select Import Students.
4. Click Browse to navigate to the location on your computer where you saved the file of student
information, and then select it.
5. Click Import Preview.
6. On the Import Students screen, select the field name that corresponds to each column and the records
that you would like to import. First Name, Last Name, and ID Number are required fields. If you uncheck
the box next to a student name, that record will not be imported.
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Select Unspecified for columns that you do not wish to import. Each column name can only be used one
time.
You can also add additional fields for import as well as create customized fields or edit the existing
fields. See Customize Student Forms.
7. After all fields and records have been selected, click Import Selected.
8. When the import is complete, the following Success message displays.
9. Click Close to complete the procedure.
If an error message displays, verify that the file does not contain invalid data and re-import.
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Importing Faculty
Users with Administrative permissions can import faculty information into the Faculty Module in Raptor.
1. Create a comma delimited file that contains, at a minimum, the faculty member’s first name, last name,
and faculty ID number.
You can enter the information into Microsoft Excel and save the spreadsheet as a .csv (comma
separated values) file, as shown below. The spreadsheet should include column headings.
Example Excel File
You can also create a text (.txt) file in a program such as Notepad, as shown below.
Example Notepad File
2. Log into Raptor.
3. From the Admin menu, select Import Faculty.
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4. Click Browse to navigate to the location on your computer where you saved the file of faculty
information, and then select it.
5. Click Import Preview.
6. On the Import Faculty screen, select the field name that corresponds to each column and the records
that you would like to import. First Name, Last Name, and ID Number are required fields. If you uncheck
the box next to a faculty member’s name, that record will not be imported.
Select Unspecified for columns that you do not want to import. Each column name can only be used one
time.
You can also add additional fields for import as well as create customized fields or edit the existing
fields.
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7. After all fields and records have been selected, click Import Selected.
8. When the import is complete, the following Success message displays.
9. Click Close to complete the procedure.
If an error message displays, verify that the file does not contain invalid data and re-import.
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Purging Module Databases
Use the following procedures to purge the Student and Visitor Module databases.
Purging Student Database
Note: Once a database is purged, all data is permanently deleted. It is recommended that you back up the
student data records prior to performing this procedure.
1. On the menu bar, click Admin and then select Active Students.
2. In the upper right corner of the screen, click Purge Students.
3. From the Select Grade drop-down list, select the grade level of the students you want to purge or select
ALL to purge the entire student list.
4. Click Submit.
The purge will be processed at 8:00 PM CST and the student records and history will be permanently
deleted.
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Purging Visitor Database
Note: Once visitors are purged, the records are immediately deleted. The Quick Find feature cannot be used to
find visitors until they have been re-scanned into the Raptor system.
1. On the menu bar, click Admin and then select Active Visitors.
2. In the upper right corner of the screen, click Purge Visitors.
A confirmation message dialog displays.
3. Click OK to confirm the purge.
All visitors in the database will immediately be deleted.
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