CallPilot Mini Installation and Maintenance Guide

CallPilot Mini Installation and Maintenance Guide
Part No. P0604219 03
CallPilot Mini
Installation and Maintenance
Guide
2
Copyright © 2007 Nortel Networks
All rights reserved. November 16, 2007.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.
Users must take full responsibility for their applications of any products specified in this document. The information in this
document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
All other trademarks and registered trademarks are the property of their respective owners.
Statement of conditions
In the interest of improving internal design, operational function, and/or reliability, Nortel Networks NA Inc. reserves the rig ht to
make changes to the products described in this document without notice.
Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit
layout(s) described herein.
FCC Regulations
This equipment complies with Federal Communications Commission Rules and Regulations Part 68 when connected to a
Meridian 1 switch. This equipment does not connect directly to the public switched telephone network.
DOC Regulations
This equipment complies with the Canadian Department of Commerce CS-03 Rules and Regulations for connection to Meridian 1
switches.
Radio Frequency Interference
This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the
instruction manual may cause interference to radio communications. It has been tested and found to comply with the limits for a
Class A computing device pursuant to Part 15 of the FCC Rules, EN55022, CISPR22 and CSA specification C108.8, which are
designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this
equipment in a residential area is likely to cause interference, in which case users will be required, at their own expense, to take
whatever measures are necessary to correct the interference.
CallPilot Mini contains fragile electronic parts. Do not drop or bump it.
Warning:
This is a Class A product. In a domestic environment this product may cause radio interference, in which case the
user may be required to take adequate measures.
P0604219 03
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 1
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How the instructions are presented . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Warning and caution symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 2
System overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CallPilot Mini offers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Features of CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Data connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
PCMCIA slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Voice message storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 3
Preparing to install the CallPilot Mini. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Electrical service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Opening the kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Managing the CallPilot system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using a LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
DNS server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 4
Installing CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Wall mounting the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CallPilot Mini LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
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Chapter 5
Initializing the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
About CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuring the Meridian 1 PBX to work with CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring the CallPilot Mini for access to the Automated Attendant from an external
number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Creating an ACD Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Assigning ACD Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Enabling the Call Forward on Busy message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Scheduled Block (SCB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Database requirements for Incoming DID Digit Conversion . . . . . . . . . . . . . . . . . . . . . . 33
Initializing CallPilot Mini using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Computer requirements for CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Computer requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Connecting to the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Changing the IP address using a serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Changing the IP address using an Ethernet crossover cable . . . . . . . . . . . . . . . . . . 40
Running the Quick Install Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 6
Language Configuration Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Changing the languages available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Chapter 7
Password administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Resetting passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Resetting the system administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Resetting the Mailbox passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Resetting the password using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Resetting the Modem access password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Chapter 8
Backing up and restoring CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing the CallPilot Backup and Restore Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Backing up the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Restoring the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Retrieving the CallPilot log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Chapter 9
Upgrading CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Upgrading the CallPilot software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Upgrading the message storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
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5
Chapter 10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
The RS-232 terminal cannot communicate with CallPilot Mini . . . . . . . . . . . . . . . . . . . . 59
CallPilot Mini does not function at all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
The Power-on Diagnostics fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Cannot access CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
CallPilot Mini fails during a start up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
General Delivery Mailbox greeting plays when you dial the Voicemail DN on
CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
All of the mailboxes disappear after a software upgrade . . . . . . . . . . . . . . . . . . . . . . . . . 61
Time on the CallPilot Mini does not match the time on the telephone system . . . . . . . . 61
LED error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
LED 1 is blinking quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
LED 1 and LED 2 are blinking quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
LEDs 1 to 4 turn on at power up but do not briefly turn off during start up . . . . . . . . 62
One or more of LEDs 1 to 4 do not turn on after CallPilot Mini has finished
starting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
LED 6 does not turn on after CallPilot Mini has finished starting up . . . . . . . . . . . . 62
Appendix A
Modem Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configuring your computer to access the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Connecting a telephone to your computer modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Creating a Dial-Up Networking connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Creating a Dial-Up Networking connection on Windows 95 or Windows 98 . . . . . . 64
Configuring the Dial-Up Networking TCP/IP parameters on Windows 95 or
Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Creating a Dial-Up Networking connection on Windows NT 4.0 . . . . . . . . . . . . . . . 65
Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0 . . . . . 66
Creating a Dial-Up Networking connection on Windows 2000 or Windows XP . . . . 67
Configuring the Dial-Up Networking TCP/IP parameters on Windows 2000 or
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Installing the Nortel Networks Modem Configuration Utility . . . . . . . . . . . . . . . . . . . . . . 68
Enabling the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Enabling Modem access using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Connecting to the CallPilot system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configuring your modem to access the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . 69
Connecting to the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configuring your modem for normal modem connections . . . . . . . . . . . . . . . . . . . . 72
CallPilot Mini Installation and Maintenance Guide
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Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
P0604219 03
Figures
Figure 1
Inside the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Figure 2
Mounting the CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 3
CallPilot Mini connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 4
Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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P0604219 03
Tables
Table 1
Compatible Meridian 1 systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Table 2
Port A and Port B Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Table 3
LEDs during startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 4
LEDs during operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 5
Creating an ACD Queue, step 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Table 6
Creating an ACD Queue, step 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Table 7
Assigning ACD Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Table 8
Assigning ACD Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Table 9
Specify the maximum number of incoming Digit Conversion trees
allowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Table 10
Create IDC tables to convert incoming DID digits by specifying the
IDC tree and customer numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Table 11
Enable digit conversion for required DID trunk routes . . . . . . . . . . . . . . . 35
Table 12
CallPilot Miniserial port pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Table 13
Quick Install Wizard parameters for a CallPilot Mini . . . . . . . . . . . . . . . . 41
Table 14
Maximum disk space required to backup CallPilot Mini . . . . . . . . . . . . . . 50
CallPilot Mini Installation and Maintenance Guide
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P0604219 03
Preface
The CallPilot Mini is a voice messaging product suited for small to medium sized businesses. It
combines the voicemail and call processing features of a large business system into a compact,
easy to use system.
Before you begin
This guide is intended for install technicians. This guide assumes that you have a working
knowledge of the telephone system on which you are installing the CallPilot Mini.
Text conventions
This guide uses the following text conventions:
angle brackets (< >)
Indicate that you choose the text to enter based on the description inside
the brackets. Do not type the brackets when entering the command.
Example: If the command syntax is
ping <ip_address>, you enter
ping 192.32.10.12
bold Courier text
Indicates command names and options and text that you need to enter.
Example: Use the dinfo command.
Example: Enter show ip {alerts|routes}.
italic text
Indicates book titles.
Example: CallPilot Manager Set Up and Operation Guide
plain Courier
text
Indicates command syntax and system output, for example, prompts
and system messages.
Example: Set Trap Monitor Filters
ıËÊÊ‚ˆÍ
Indicates the buttons you press on a telephone.
Example: ≤·°‹
Related publications
For more information about programming CallPilot Mini, refer to the following publications:
•
•
CallPilot Manager Set Up and Operation Guide
Provides instructions for setting up the CallPilot Mini using CallPilot Manager.
CallPilot Programming Record
Provides a record of the settings used for the CallPilot Mini.
CallPilot Mini Installation and Maintenance Guide
12
Preface
How to Get Help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/itas/
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone:
00800 800 89009 or 33 4 9296 1341
Fax:
33 49296 1598
email:
emeahelp@nortelnetworks.com
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Preface
13
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone:
1-954-858-7777
email:
csrmgmt@nortelnetworks.com
APAC (Asia Pacific)
Technical Support - CTAS
Telephone:
+61 388664627
Fax:
+61 388664644
email:
asia_support@nortelnetworks.com
CallPilot Mini Installation and Maintenance Guide
14
Preface
P0604219 03
Chapter 1
How to use this guide
This guide explains:
•
•
•
•
what CallPilot Mini is
how to install CallPilot Mini
how to initialize CallPilot Mini
how to troubleshoot CallPilot Mini
How to use this guide
Chapter 1, “How to use this guide explains the contents of this guide and the conventions it uses.
Chapter 2, “System overview provides a functional overview of the CallPilot Mini.
Chapter 3, “Preparing to install the CallPilot Mini describes what is required before you install the
CallPilot Mini.
Chapter 4, “Installing CallPilot Mini describes how to install the CallPilot Mini.
Chapter 5, “Initializing the CallPilot Mini describes how to program the initial parameters for the
CallPilot Mini.
Chapter 6, “Language Configuration Utility describes how to change the languages available on
the CallPilot Mini.
Chapter 7, “Password administration describes how to reset the passwords on CallPilot Mini.
Chapter 8, “Backing up and restoring CallPilot describes how to back up and restore CallPilot
information.
Chapter 9, “Upgrading CallPilot Mini describes how to upgrade CallPilot Mini.
Chapter 10, “Troubleshooting describes problems, error messages and corrective actions.
Appendix A, “Modem Access describes how to use a modem to access CallPilot Mini.
CallPilot Mini Installation and Maintenance Guide
16
Chapter 1 How to use this guide
How the instructions are presented
The tasks in this book are presented as step-by-step instructions, in the order you must carry them
out.
Warning and caution symbols
Sometimes you will see symbols warning you to be careful. These symbols include:
Note: alerts you to steps that are complicated or critical.
Caution: alerts you to situations where you may damage the equipment.
Warning: alerts you to situations where there is the possibility of injuring yourself.
Before you begin any task, read all the steps, including Notes, Cautions, and Warnings.
P0604219 03
Chapter 2
System overview
About CallPilot Mini
The CallPilot Mini is a voice messaging product suited for small to medium sized businesses. It
combines the voicemail and call processing features of a large business system into a compact,
easy to use system.
CallPilot Mini offers
•
•
•
connection to a compatible Meridian 1 telephone system
voicemail with a CallPilot interface
up to eight voice channels
Features of CallPilot
Feature
CallPilot Mini
Number of voice channels
8
Storage (hours)
59
Additional storage
Yes (to 82 hours)
Maximum number of subscriber mailboxes
200
Basic voicemail
Included
Outbound transfer
Included
Call recording, call interrupt
Not available
Auto-Attendant and Custom Call Routing (CCR)
Included
Networking (digital, AMIS)
Optional
Unified Messaging
Optional
Compatibility
The CallPilot Mini can connect to these Meridian 1 telephone systems:
Table 1 Compatible Meridian 1 systems
Meridian 1 system
Compatible software version
Option 11C
X11 release 22 or higher
Option 11C Mini
X11 release 22 or higher
CallPilot Mini Installation and Maintenance Guide
18
Chapter 2 System overview
Hardware overview
The CallPilot Mini is a compact device that you can mount on a desk or on the wall.
Figure 1 points out the various parts of the CallPilot hardware.
Data connectors
The CallPilot Mini has the following connections:
•
•
•
one RJ-45 jack for a 10/100 Mbps Ethernet connection to a local network
one RS-232 port for connecting a terminal which provides alternative access
two RJ-11 jacks, labeled Port A and Port B, for connections to a Meridian 1 PBX.
Each RJ-11 jack can support two TCM connections. Each TCM connection can support two
voice channels. This gives the CallPilot Mini a total of eight voice channels.
Figure 1 Inside the CallPilot Mini
Cable entry slot
Cable trough
Power 9V DC
Port A TCM 1, 3
Port B TCM 2, 4
Ethernet port
Serial port
Status indicator lights
Top PCMCIA slot
Bottom PCMCIA slot
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Chapter 2 System overview
19
PCMCIA slots
The CallPilot Mini has two PCMCIA slots.
• The bottom slot is used for the feature cartridge. The feature cartridge is the device that stores
the CallPilot software, greetings and voice messages.
• The top slot is used during software upgrades.
For the locations of the PCMCIA slots, refer to Figure 1.
Dimensions
The CallPilot Mini has the following dimensions:
•
•
•
Height:
Width:
Depth:
33 cm (13 inches)
20 cm (8 inches)
4 cm (1.5 inches)
Voice message storage
The voice message storage is the amount of memory that CallPilot Mini has to store greetings and
voicemail messages.
The CallPilot Mini provides 59 hours of voice message storage. With the optional message storage
upgrade, the CallPilot Mini provides 82 hours of voice message storage.
Power
An external power supply provides 9V DC for the CallPilot Mini. Use only the power supply that
is provided with the CallPilot Mini.
CallPilot Mini Installation and Maintenance Guide
20
Chapter 2 System overview
P0604219 03
Chapter 3
Preparing to install the CallPilot Mini
This chapter explains what you need before you install the CallPilot Mini.
Environment
Make sure the installation area is:
•
•
•
•
•
•
•
•
•
clean, free of dust, dry and well ventilated
between 0 and 50 degrees Celsius
non-condensing relative humidity between 5 percent and 95 percent
at least 4 m, or 13 ft., from any equipment that could produce electromagnetic, radio frequency
and electrostatic interference
a wall area about 1 m (3 ft.) square
closer than 15 m, or 50 ft., of cable length from the Meridian 1 PBX
within 1.5 m, or about 5 ft., of a three-wire grounded electrical outlet
a minimum of 16 cm, or 6 in., from a corner wall or other component
a minimum of 46 cm, about 18 in., from the floor, to prevent water damage
Electrical service
Make sure the power is:
•
•
•
•
115/230 VAC nominal; range 100 to 240 V
50/60 Hz nominal; range 47 to 63 Hz
Third-wire ground
Unswitched
Opening the kit
Open the box and ensure that you have all the pieces, as described below:
•
•
•
•
•
CallPilot Mini
Power supply and power cord
Wall Mount Bracket
Four-wire, two-meter line cord
Documentation and Client Software CD
CallPilot Mini Installation and Maintenance Guide
22
Chapter 3 Preparing to install the CallPilot Mini
Managing the CallPilot system
CallPilot Mini is managed using CallPilot Manager. You require a LAN connection to the
CallPilot Mini to use CallPilot Manager.
Using a LAN
CallPilot Mini is managed through a web browser interface called CallPilot Manager.
To use CallPilot Manager, the CallPilot Mini system must have a fixed IP address.
All CallPilot Mini systems are shipped with the default IP address of 192.168.110.10. If this IP
address conflicts with your network, you must change the address before connecting the CallPilot
Mini to your network. You ca-n change the IP address using a terminal connected to the CallPilot
Mini serial port, or through a temporary Ethernet connection using an Ethernet crossover cable to a
stand alone computer or laptop.
Detailed instructions for setting the IP address and accessing CallPilot Manager are provided in
“Initializing the CallPilot Mini” on page 27.
DNS server
Your LAN does not require a DNS server for CallPilot Mini to operate. However, a DNS server
provides an easier interface to accessing the CallPilot Manager URL by providing a
language-based name, such as CallPilot01. After this name is added to the DNS server as an alias
for the system IP address, users can start CallPilot Manager by entering this name.
P0604219 03
Chapter 4
Installing CallPilot Mini
This chapter describes installing the CallPilot Mini on a wall and powering it up.
Wall mounting the CallPilot Mini
Follow this procedure to mount the CallPilot Mini on a wall.
1
Attach the wall mount bracket to a secure surface by the two inner holes. Use anchors, as
necessary.
2
Slip the slot on the back (near the top) of the CallPilot Mini onto the bracket.
3
Secure the CallPilot Mini using a screw in the lower screw hole.
Figure 2 Mounting the CallPilot Mini
wall mount bracket
CallPilot Mini
CallPilot Mini Installation and Maintenance Guide
24
Chapter 4 Installing CallPilot Mini
Connecting the CallPilot Mini
1
Open the CallPilot Mini by inserting a flat screwdriver into the slot on the right-hand side of
the door and pressing the tab out of the way.
Figure 3 shows the inside of the CallPilot housing and points out the cable jacks.
2
Connect a TCM cable to Port A and to Port B.
Table 2 shows the pin out of Port A and Port B.
Table 2 Port A and Port B Pinouts
Pin number
3
Port A
Port B
1
no connection
no connection
2
TCM 3
TCM 4
3
TCM 1
TCM 2
4
TCM 1
TCM 2
5
TCM 3
TCM 4
6
no connection
no connection
Connect the other end of the TCM cables to station ports on your telephone system.
Note: Do not connect the Ethernet cable for your LAN to the Ethernet port until you
determine if the CallPilot Mini IP address is compatible with the network. For
information about the default CallPilot Mini IP address and how to change the IP
address, refer to “Connecting to the CallPilot Mini” on page 37.
4
Connect the power cable to the CallPilot Mini and the wall socket.
5
Run all the cables through the cable trough at the top of the CallPilot Mini.
6
Close the lid.
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Chapter 4 Installing CallPilot Mini
25
Figure 3 CallPilot Mini connections
Cable entry slot
Cable trough
Power 9V DC
Port A TCM 1, 3
Port B TCM 2, 4
Ethernet port
Status indicator lights
CallPilot Mini Installation and Maintenance Guide
26
Chapter 4 Installing CallPilot Mini
CallPilot Mini LEDs
When the CallPilot Mini starts up, the LEDs change to indicate where the CallPilot Mini is in the
start up process. Table 3 shows the order in which the LEDs change and describes what each state
indicates.
Table 3 LEDs during startup
LEDs
Description
Indicates
1,
2,
3 and
4 turn on.
Power is connected to the
CallPilot Mini and the RAM test is in
progress.
1,
2,
3 and
4 turn off.
RAM test complete.
1,
2,
3 and
4 turn on one The CallPilot Mini is being upgraded.
at a time starting with
1. The LEDs Note: This sequence does not appear
continue to cycle on and off in this
every time you restart CallPilot Mini.
order.
.
1,
2,
3 and
4 turn on in
The CallPilot Mini is booting up.
order until all of the LEDs are on. The
LEDs then turn off in the same order.
The LEDs continue to cycle on and off
in this order.
1,
2,
3 and
4 turn off.
The CallPilot Mini has finished
booting up.
Note: The LEDs then light to indicate
TCM connections as described in
Table 4.
When the CallPilot Mini is operating, the LEDs indicate the operating status of the CallPilot
interfaces. Table 4 describes the purpose of the LEDs.
Table 4 LEDs during operation
LED
Description
LED
Description
4
LED lights when TCM channel 4 is
connected to the telephone system.
LED lights when the Ethernet
connection is operating at 100 Mbit/s
and blinks with Ethernet activity.
3
LED lights when TCM channel 3 is
connected to the telephone system.
LED lights when the CallPilot Mini is
operating.
2
LED lights when TCM channel 2 is
connected to the telephone system.
LED lights when an Ethernet
connection is detected.
1
LED lights when TCM channel 1 is
connected to the telephone system.
Not used in this version of CallPilot
Mini.
Note: If the LAN interface is disabled when you startup CallPilot Mini, the
LED lights immediately, not after the CallPilot Mini is operating.
P0604219 03
Chapter 5
Initializing the CallPilot Mini
After you install and power up the CallPilot Mini, you need to initialize it. Initializing the CallPilot
Mini sets the system parameters to their default settings and sets some global parameters. When
the initialization is completed, the CallPilot Mini is operational and ready for you to begin
administration programming. Refer to “Related publications” on page 11 for a list of documents
that provide information about administration programming.
You initialize CallPilot Mini using CallPilot Manager.
About CallPilot Manager
CallPilot Manager is an application that you access from a web browser, such as Netscape®
Communicator1 or Microsoft® Internet Explorer2.
Note: The online Help for CallPilot Manager is best viewed in Internet Explorer.
There can be some page format inconsistencies if you use other browsers.
To use CallPilot Manager, you must have a network connection to the CallPilot Mini or an
Ethernet crossover cable.
1
Netscape is a registered trademark and Communicator is a trademark of Netscape Communications
Corporation.
2
Microsoft and Windows are registered trademarks and Internet Explorer is a trademark of Microsoft
Corporation.
CallPilot Mini Installation and Maintenance Guide
28
Chapter 5 Initializing the CallPilot Mini
Configuring the Meridian 1 PBX to work with CallPilot Mini
The Meridian 1 PBX uses an ACD Queue to route calls to the CallPilot Mini.
An ACD Queue is a feature that distributes calls to available ACD Agents. For the ACD Queue
used with CallPilot Mini, the Directory Number (DN) of the ACD Queue is the Voicemail DN and
the CallPilot Mini ports are the ACD Agents. When a user dials theVoicemail DN, the ACD
Queue routes the call to the an available CallPilot Mini port.
To add an ACD Queue:
1
Determine the Terminal Numbers (TN) used to connect to the CallPilot Mini.
You can have a maximum of eight TNs used for the CallPilot Mini.
Note: Four of the TNs represent the physical lines that are connected to the CallPilot
Mini. The other four TNs are the data channels of the upper TNs (TNs 16-32) that
correspond the lower TNs (TNs 0-15) assigned to the CallPilot Mini.
For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines connected to
the CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25
to CallPilot Mini.
2
Create an ACD Queue for the CallPilot Mini.
Alternately, you can use the pre-assigned Meridian Mail ACD Queue. If you to use the
Meridian Mail ACD Queue, delete any default ACD Agents assigned to the ACD Queue.
For information about how to create an ACD Queue, refer to “Creating an ACD Queue” on
page 29.
3
Assign the Terminal Numbers determined in step 1 as ACD Agents for the CallPilot Mini
ACD Queue. Make sure you assign all of the Terminal Numbers that are connected to the
CallPilot Mini.
For information about how to assign Agents to the ACD Queue, refer to “Assigning ACD
Agents” on page 31.
Configuring the CallPilot Mini for access to the Automated Attendant from
an external number
If you are configuring the CallPilot Mini for access to the Automated Attendant from an external
location, it is desirable to have the caller hear a Company Greeting before they hear Automated
Attendant menu selections. Company Greetings are only played to calls that are classified as
external.
To play the Company Greeting to a caller who is accessing the Automated Attendant from a DID
Trunk, the ACD Directory Number assigned to CallPilot Mini must be either one of the following:
•
The number in the DID Number Range that is to be used for this function.
(For example, the DID Number Range is 2540 to 2549. 2544 is the Main Listed Directory
Number for your customer. 2540 - 2543 and 2545 - 2549 are DID numbers to be assigned to
stations. Therefore, the ACD DN created for CallPilot Mini should be 2544).
P0604219 03
Chapter 5 Initializing the CallPilot Mini
•
29
If a number other than one in the DID Range is selected, then you must set up Incoming DID
Digit Conversion to convert the Main Listed Directory Number (e.g. 2544) to the number you
have assigned to the CallPilot Mini ACD Queue. (For example, set up Incoming DID Digit
Conversion to Convert 2544 to 5666. Allow all other DID numbers to pass as they are dialed.)
To receive the Company Greeting when accessing the Automated Attendant from a CO trunk, you
must Auto Terminate the CO Trunk Group. The Auto Terminate DN must be the number you
assign to the ACD DN for CallPilot Mini. (For example, ATDN 5666 as per the examples shown
in the following procedures.)
Note: Using Meridian 1 Night Service to direct calls to the CallPilot Mini will result in
the call being classified as internal, therefore the Company Greeting would not play.
Creating an ACD Queue
All of the steps below are performed on the Meridian 1 PBX using a terminal connection.
1
At the main prompt type, LD 23.
The following messages appear:
ACD000
MEM AVAIL: (U/P): 477336 USED: 112487 TOT: 589823
DISK RECS AVAIL: 453
ACD DNS AVAIL: 32744 USED: 23 TOT: 32767
Note: The numbers shown in the above messages are examples only. The numbers
that appear on your display may be different.
2
Respond to the prompts according to Table 5.
Note: For any of the prompts not listed in the table below, press the Enter key to
accept the default value.
Table 5 Creating an ACD Queue, step 1
Prompt
Response
REQ
NEW
TYPE
ACD
CUST
0
ACDN
5666
MWC
NO
MAXP
8
NCFW
0
Comment
Enter the Directory Number for this ACD Queue.
In the example shown, 5666 represents the Directory Number of the
ACD Queue.
CallPilot Mini Installation and Maintenance Guide
30
Chapter 5 Initializing the CallPilot Mini
Table 5 Creating an ACD Queue, step 1 (continued)
Prompt
Response
IVR
YES
ALOG
YES
3
Comment
Respond to the prompts according to Table 6.
Note: For any of the prompts not listed in the table below, press the Enter key to
accept the default value.
Table 6 Creating an ACD Queue, step 2
Prompt
Response
REQ
CHG
TYPE
ACD
CUST
0
ACDN
5666
MWC
YES
Comment
Enter the Directory Number for this ACD Queue.
In the example shown, 5666 represents the Directory Number of the
ACD Queue.
Note: For more information about how to create and modify ACD Queues, refer to the
documentation that came with your Meridian 1 PBX.
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Chapter 5 Initializing the CallPilot Mini
31
Assigning ACD Agents
All of the steps below are performed on the Meridian 1 PBX using a terminal connection.
1
At the main prompt type, LD 11.
2
Respond to the prompts according to Table 7.
Note: For any of the prompts not listed in the table below, press the Enter key to
accept the default value.
Table 7 Assigning ACD Agents
Prompt
Response
Comment
REQ
NEW
TYPE
2616
TN
40
Type one of the Terminals Numbers (TNs) assigned to CallPilot Mini.
The TN shown (4 0) is an example only.
DES
AGENT1
Type a name for this agent.
The name shown (AGENT1) is an example only.
CLS
FLXA VCE WTA
CNDA DNDD
KEY 00
ACD 5666 0 5701
Type the ACD Queue number of the ACD Queue assigned to CallPilot
Mini. In the example shown, 5666 is the ACD Queue number.
Type the Agent Position ID number. You can enter any unique ID
number. In the example shown, 5701 is the Agent Position ID number.
KEY 01
SCR 5801
Type the Outbound Dial DN. You can use any unique DN.
In the example shown, 5801 is the Outbound Dial DN.
KEY 02
AO3
KEY 03
TRN
KEY 04
NRD
KEY 05
MIK
KEY 06
MCK
Note: For more information about how to add agents to an ACD Queue, refer to the
documentation that came with your Meridian 1 PBX.
CallPilot Mini Installation and Maintenance Guide
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Chapter 5 Initializing the CallPilot Mini
Enabling the Call Forward on Busy message
When a caller dials a CallPilot Mini user that is busy on another call, the caller is forwarded to the
user’s mailbox. The caller will also hear a message stating that the user is on the phone, if you
ensure that the Hunt prompt in LD 95 is set to B.
All of the steps below are performed on the Meridian 1 PBX using a terminal connection.
1
At the main prompt type, LD 95.
2
Respond to the prompts according to Table 8.
Note: For any of the prompts not listed in the table below, press the Enter key to
accept the default or current value.
Table 8 Assigning ACD Agents
Prompt
Response
REQ
NEW
TYPE
CPND
HUNT
B
Comment
This is the default value for this prompt.
Scheduled Block (SCB)
Do not configure the Scheduled Block feature on the Meridian 1 PBX.
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Chapter 5 Initializing the CallPilot Mini
33
Database requirements for Incoming DID Digit Conversion
The following information replaces the information about the feature Incoming DID Digit
Conversion in NTP Section 553-3001-306 – Software Features Guide.
Note: The following inputs are samples only; they most likely will differ for your specific
configuration.
All of the steps below are performed on the Meridian 1 PBX using a terminal connection.
1
At the main prompt type, LD 15.
2
Respond to the prompts according to Table 9.
Table 9 Specify the maximum number of incoming Digit Conversion trees allowed
Prompt
Response
Comment
REQ
CHG
Change
TYPE
CDB
FCR_DATA
Customer Data Block
New Flexible Code Restrictions Option
CUST
0-99
0-31
Customer number
For Option 11C
- NFCR
(NO) YES
(Disable) Enable New Flexible Code Restriction (NFCR)
- MAXT
1-255
Maximum number of NFCR trees
- IDCA
(NO) YES
(Disable) Enable IDC
- DCMX
1-255
Maximum number of IDC tables
Note: The sum of the values for MAXT and DCMX cannot exceed 255
per customer.
Print Customer Data Block - Overlay 21
REQ prt
TYPE FCR
FCR_DATA
NFCR YES
MAXT 1
OCB1 255
OCB2 255
OCB3 255
IDCA YES
DCMX 1
3
At the main prompt type, LD 49.
CallPilot Mini Installation and Maintenance Guide
34
Chapter 5 Initializing the CallPilot Mini
4
Respond to the prompts according to Table 10.
Table 10 Create IDC tables to convert incoming DID digits by specifying the IDC tree and
customer numbers
Prompt
Response
Comment
REQ
NEW
Create tables
TYPE
IDC
IDC tables
CUST
0-99
0-31
Customer number as defined in LD 15
For Option 11C
DCNO
0-254
IDC tree number
IDGT
0-9999 0-9999
DN or range of DNs to be converted
Examples:
To convert the external DN 3440 to 510, enter:
Prompt Response
IDGT
3440
3440
510
To convert the external DNs in the range 3440-3465, enter:
Prompt Response
IDGT
3440 3465
3440
444
3441
445
—
—
—
—
—
—
3465
469
Print Incoming DID Digit Conversion Data Block - Overlay 49
REQ prt
TYPE idc
CUST 0
.
DCNO 0
IDGT CDGT
2544 5666
5
At the main prompt type, LD 16.
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Chapter 5 Initializing the CallPilot Mini
6
35
Respond to the prompts according to Table 11.
Table 11 Enable digit conversion for required DID trunk routes
Prompt
Response
Comment
REQ
CHG
Change
TYPE
RDB
Route Data Block
CUST
0-99
0-31
Customer number as defined in LD 15
For Option 11C
ROUT
0-511
0-127
Route number
For Option 11C
IDC
YES
Use digit conversion for this route
- DCNO
0-254
IDC tree number
- NDNO
0-254
IDC conversion table for Night mode
- DEXT
(NO) YES
(Do not) Allow Digit Display
Print Route Data Block (for DID Route) - Overlay 21
REQ prt
TYPE rdb
CUST 0
ROUT 1
TYPE RDB
CUST 00
DMOD
ROUT 1
DES DMS
TKTP DID
.
.
.
.
IDC YES
DCNO 0
NDNO 0 *
DEXT NO
CallPilot Mini Installation and Maintenance Guide
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Chapter 5 Initializing the CallPilot Mini
Initializing CallPilot Mini using CallPilot Manager
To initialize CallPilot Mini using CallPilot Manager you need to:
•
•
•
determine if your computer meets the CallPilot Manager requirements
connect to the CallPilot Mini
run the Quick Install Wizard
Computer requirements for CallPilot Manager
You access CallPilot Manager using a web browser on a computer that is connected to the
CallPilot Mini.
Computer requirements
The computer you use to access CallPilot Manager must be compatible with Microsoft® Windows®
and capable of running your web browser.
Browser requirements
To use CallPilot Manager, you must have one of the following browsers:
•
•
Netscape Communicator 4.5 or later
Microsoft Internet Explorer 4.0 or later
Note: CallPilot Manager does not support Netscape 6.0.
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Chapter 5 Initializing the CallPilot Mini
37
Connecting to the CallPilot Mini
To connect to the CallPilot Mini, you need the IP address of the CallPilot Mini and a connection to
the network that the CallPilot Mini is on.
The default IP address for CallPilot Mini is 192.168.110.10.
If the default IP address is compatible with your network, you can connect the LAN cable to the
Ethernet port on the CallPilot Mini and proceed to “Running the Quick Install Wizard” on page 41.
If the default IP address is not compatible, you must change the IP address before you connect the
CallPilot Mini to the network. You can change the IP address using a serial cable or an Ethernet
crossover cable (direct PC connection).
Note: If you are unsure if the default IP address is compatible, contact your network
administrator.
Changing the IP address using a serial cable
If you are going to change the IP address using a serial cable, you need a:
•
•
serial cable
VT100-compatible terminal or a computer that has a VT100 compatible terminal emulation
program such as HyperTerminal
Note: The serial port is intended for temporary connections only. After you have finished
changing the IP address, remove the serial cable and close the CallPilot Mini door. Failure
to remove the serial cable may result in a non-compliant EMC configuration.
Note: A serial cable is available as a separately available part. For information about
obtaining a serial cable, contact your Nortel Networks supplier.
CallPilot Mini serial port
The following table shows the pin out for the CallPilot Mini serial port.
Table 12 CallPilot Miniserial port pinout
1 2 3
6 7
4
8
5
9
Pin
Signal
Pin
Signal
1
No connection
6
No connection
2
Serial data in (RX)
7
No connection
3
Serial data out (TX)
8
No connection
4
No connection
9
No connection
5
Ground
CallPilot Mini Installation and Maintenance Guide
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Chapter 5 Initializing the CallPilot Mini
Note: The location of the transmit (TX) and receive (RX) pins on your terminal can vary.
Refer to your terminal or computer documentation to confirm pin locations.
Configuring the terminal
The terminal or terminal emulation program you use must be VT100 compatible and must support
the ASCII Character set. If the terminal does not support the ASCII Character set, the text displays
incorrectly.
You must configure your terminal to the following communications parameters:
•
•
•
•
•
9600 bits per second
8 data bits
no parity
1 stop bit
no flow control
For information about how to set these parameters, refer to the documentation for your terminal or
terminal emulation program.
Changing the IP address using the terminal
To change the IP address:
1
Attach the serial cable to the serial port on the CallPilot Mini. For information about the
location of the serial port, refer to Figure 3 on page 25.
2
Attach the other end of the cable to the serial port on the terminal or computer.
3
Ensure that your terminal or computer is powered up.
4
If you are using a computer, start your terminal emulation program.
5
Remove power from the CallPilot Mini.
Note: Steps 5 and 6 are used to force the CallPilot Mini to reboot. You can change the
IP address only while the CallPilot Mini is booting up.
6
Reconnect power to the CallPilot Mini.
The prompt To change any of this, press any key within 2 seconds appears.
Note: It will take approximately one minute for this prompt to appear.
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Chapter 5 Initializing the CallPilot Mini
7
39
Press the Enter key.
Note: If you do not press a key within 2 seconds of this prompt appearing, repeat
steps 5 and 6.
The prompt (M)odify any of this or (C)ontinue? appears.
8
Press the M key and press the Enter key.
The prompt Do you want a LAN interface? appears.
9
Press the Y key and press the Enter key.
The prompt This board’s LAN IP Address (0.0.0.0 = RARP) appears.
10 Type the IP address for the CallPilot Mini in a valid dotted format and press the Enter key.
The prompt Subnet mask for LAN (0 for none) appears.
11 Type the Subnet Mask for the CallPilot Mini in a valid dotted format and press the Enter key.
The prompt Should there be a default gateway for packet routing? appears.
12 If the CallPilot Mini needs a next hop router, press the Y key and press the Enter key.
If the CallPilot Mini does not need a next hop router, press the N key, press the Enter key and
go to step 15.
The prompt IP address of default gateway? appears.
13 Type the IP address of the next hop router in a valid dotted format and press the Enter key.
14 Press the Enter key until the following prompt appears.
(M)odify any of this or (C)ontinue?
15 Press the C key and press the Enter key.
16 Connect the LAN cable to the Ethernet port on the CallPilot Mini.
You can now initialize the CallPilot parameters. For information about how to initialize the
CallPilot, refer to “Running the Quick Install Wizard” on page 41.
CallPilot Mini Installation and Maintenance Guide
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Chapter 5 Initializing the CallPilot Mini
Changing the IP address using an Ethernet crossover cable
Using an Ethernet crossover cable, you can connect the CallPilot Mini to your computer. With this
connection, you can use CallPilot Manager to change the CallPilot Mini IP address before you
connect it to the network.
Note: If you do not have access to the CallPilot Mini through the network, you can use an
Ethernet crossover cable to configure all of the CallPilot Mini parameters.
To use an Ethernet crossover cable, your computer must be equipped with a 10/100 BaseT
Ethernet card and support TCP/IP protocol. Figure 4 shows the connections required.
Figure 4 Ethernet crossover cable
3TD+
3TD+
6TD-
6TD-
1RD+
1RD+
2RD-
2RD-
Note: An Ethernet crossover cable is available as a separately available part. For
information about obtaining an Ethernet crossover cable, contact your Nortel Networks
supplier.
Connecting the Ethernet crossover cable
1
Shut down the computer.
2
Attach one end of the Ethernet crossover cable to the Ethernet port on the CallPilot Mini.
3
Connect the other end of the cable to the network interface card on your computer.
4
Start the computer.
5
Use the Quick Install Wizard to initialize the CallPilot Mini.
For information about how to use the Quick Install Wizard, refer to “Running the Quick Install
Wizard” on page 41.
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Chapter 5 Initializing the CallPilot Mini
41
Running the Quick Install Wizard
The Quick Install Wizard appears the first time you startup CallPilot Manager. The Quick Install
Wizard is a single page that gathers enough information to set up a working system. It then applies
the information and restarts the system.
You can reach CallPilot Manager from another computer through a LAN connection, WAN/
Internet connection or an Ethernet crossover cable. All of these methods create an IP connection
that allows you to run CallPilot Manager.
Use the following procedure to run the Quick Install Wizard:
1
Launch your browser.
2
In the URL address box, type the CallPilot Mini IP address.
For example: HTTP://192.168.110.10
Note: You must include HTTP:// to access CallPilot Manager.
The Quick Install Wizard screen appears. Depending on your system, this can take several
minutes to appear.
3
Configure the Quick Install parameters for a CallPilot Mini according to Table 13.
Table 13 Quick Install Wizard parameters for a CallPilot Mini
Field name
Description
IP Address
Enter the IP Address or Fully Qualified Domain Name (FQDN) for the CallPilot Mini. If
you do not know the IP Address or FQDN, contact your network administrator.
This is the IP Address or FQDN you will use to access the CallPilot Mini using CallPilot
Manager.
Changes to the IP Address take effect when you reboot the CallPilot Mini.
If this is a re-install, the IP Address shows the current settings, not the factory default.
Warning: If you enter an FQDN in the IP Address box, you must
ensure that the FQDN for the CallPilot Mini is in the same subnet as is
specified by the Subnet Mask and the Default Gateway IP address. If
you enter an FQDN that is not in the same subnet, you may cause the
CallPilot Mini to continuously reboot. To correct this problem, use the
serial interface to change the IP address of the CallPilot Mini. For more
information, refer to “Changing the IP address using a serial cable” on
page 37.
Subnet Mask
Enter the Subnet Mask for the CallPilot Mini. If you do not know the Subnet Mask,
contact your network administrator.
Changes to the Subnet Mask take effect when you reboot the CallPilot Mini.
If this is a re-install, the Subnet Mask shows the current settings, not the factory default.
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Chapter 5 Initializing the CallPilot Mini
Field name
Description
Primary DNS
Enter the IP Address of the Primary DNS server that CallPilot Mini uses. If you do not
know the IP Address, contact your network administrator.
The Primary DNS server allows you to use domain names, such as
www.nortelnetworks.com, instead of IP addresses when accessing a site.
Note: If you do not use DNS, leave this box blank. CallPilot applications, such as Digital
Networking, can use a DNS server even if you leave this box blank.
Secondary DNS
Enter the IP Address of the Secondary DNS server that CallPilot Mini uses. If you do not
know the IP Address, contact your network administrator.
CallPilot Mini uses the Secondary DNS server if it cannot contact the Primary DNS
server or if the domain name is not listed in the Primary DNS server.
Note: If you do not use DNS, leave this box blank. CallPilot applications, such as Digital
Networking, can use a DNS server even if you leave this box blank.
Default Gateway
Enter the IP Address of the default next-hop router. If you do not know the IP Address,
contact your network administrator.
Note: If you do not require a next-hop router, leave this box blank.
Digits per
Extension
Select the length of the extension number in digits.
Attendant DN
Enter the directory number of the attendant. You can enter a number from 1 to 7 digits
long.
Primary
Language
Select the default language that is used for voice prompts, text messages, and the
Auto-Attendant.
You can change the language of individual mailboxes by assigning a different Class of
Service to those mailboxes.
Country
Select the country in which the CallPilot Mini is installed.
The country you select determines several country specific settings such as the
telephone number length, mailbox login sequence and Call Progress Tone Detection.
You must select the country that the CallPilot Mini is in to ensure proper operation.
The default country is North America.
Companding Type Select the companding law that is used by your Meridian 1 switch and the public
switched telephone network.
You can select A-Law or M-Law.
Mailbox Keycode
If you have purchased additional mailboxes for CallPilot, enter the keycode you received
with your mailbox package.
If you have not purchased additional mailboxes, leave these boxes empty.
Use these boxes only for the keycode for additional mailboxes. Do not enter the keycode
that enables the basic voicemail application.
From Extension
Enter the extension number of the first telephone in a range of telephones you want to
create a mailbox for.
A mailbox is created for this telephone and for all of the telephones up to the extension
number you enter in the To Extension box.
The mailboxes are named according the set name of the telephone and assigned Class
of Service 1.
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Chapter 5 Initializing the CallPilot Mini
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Field name
Description
To Extension
Enter the extension number of the last telephone in a range of telephones you want to
create a mailbox for.
The extension number you enter in this box must be the same or higher than the
extension number you enter in the From Extension box.
Outdial Method
Select the outdial method you want to assign to the mailboxes created using the From
Extension and To Extension boxes. You can choose None, Line, Pool or Route.
If you select None, no outdial method is assigned to the mailboxes.
If you select Route, a route is assigned as the Outdial Method for the mailboxes.
4
Click the Install button.
5
Reboot the CallPilot Mini.
You can now start programming the CallPilot parameters. For information about how to program
CallPilot, refer to the CallPilot Manager Set Up and Operation Guide.
Note: If you have changed any of the IP addresses or the Subnet Mask, you must reboot
the CallPilot Mini before you start programming the CallPilot parameters.
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Chapter 5 Initializing the CallPilot Mini
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Chapter 6
Language Configuration Utility
The CallPilot Mini has two languages available for text and voice prompts. The Language
Configuration Utility allows you to change the two languages that are available.
The computer you use to run the Language Configuration Utility must be compatible with
Microsoft® Windows® and have a network connection to the CallPilot Mini.
Changing the languages available
To change the available languages:
1
Load the CallPilot CD in the CD-ROM drive of your computer.
2
Open the CD folder and open the Optional Software folder.
3
Open the Language Utility folder.
4
Double click the CallPilotLangConfig.exe file.
The CallPilot Language Configuration screen appears.
5
Select the Server name option or the Server IP Address option.
6
If you selected the Server name option, enter the fully qualified domain name for the
CallPilot Mini.
If you selected the Server IP Address option, enter the IP address of the CallPilot Mini in
standard dotted format.
7
Click the Next button.
The Language Configuration Utility attempts to connect to the CallPilot Mini. If the
connection is successful, the Language Selection options appear.
8
Click the Specify the language to remove drop list.
The two languages available on the CallPilot Mini appear.
9
Click the language you want to remove.
10 Click the Specify the language to install drop list.
The languages available to install appear.
11 Click the new language you want to install on the CallPilot Mini.
12 Click the Browse button.
The Save As dialog box appears.
13 Move to the location where the language you want to install is located and click on the
language file.
14 Click the OK button.
The Summary information screen appears.
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Chapter 6 Language Configuration Utility
15 Check the information that appears on this screen.
If the information is correct, click the Finish button.
If the information is not correct, click the Back button and correct the information before
proceeding.
A dialog box appears when the language change is completed.
16 Click the OK button.
17 If you want to change the second language, repeat steps 4 to 16 for the second language.
18 Reboot the CallPilot Mini by removing the power cable from the CallPilot Mini, waiting 30
seconds and then reconnecting the power cable.
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Chapter 7
Password administration
Resetting passwords
This section identifies each type of CallPilot password and how to reset it if the owner forgets it.
Resetting the system administrator password
This is the password the system administrator uses to reach the administrative functions, including
resetting other passwords. The default is 0000. The system makes the users reset their passwords
the first time they access their mailboxes through the telephone interface.
Use this procedure to reset the system administrator password:
1
Dial in to CallPilot system.
2
Ask the CallPilot Attendant to transfer you, or use the Automated Attendant to transfer
yourself, to the General Delivery Mailbox.
3
Log on to the General Delivery Mailbox using the general delivery mailbox number and
password.
4
Press °‚°.
5
Press ‡‹‡‹°‡fl‡‡·‹ (R E S E T S M P S W D).
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Chapter 7 Password administration
Resetting the Mailbox passwords
The Mailbox password allows users to access their mailbox.
Resetting the password using CallPilot Manager
1
Log on to CallPilot Manager.
2
Click the Mailbox Administration heading.
3
Click the Change/Delete Mailbox link.
4
Click the Reset Password link by the mailbox for which you are resetting the password.
A confirmation dialog box appears.
5
Click the OK button.
The password resets to 0000.
Resetting the Modem access password
This password is used to access CallPilot over a dialup connection.
1
Log on to CallPilot Manager.
2
Click the Configuration heading.
3
Click the Access Passwords link.
4
Enter a new password into the Modem Access box.
5
Enter the password again in the Confirmation box.
6
Click the Submit button.
Note: The Modem access password cannot be the same as the System Administrator
password.
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Chapter 8
Backing up and restoring CallPilot
Using the CallPilot tools, you can:
•
•
•
back up CallPilot information
restore CallPilot information
retrieve the CallPilot log files
To use these features, you must install the CallPilot Backup and Restore Utility on your computer.
Note: You must have Windows 95 or later installed on your computer to run the CallPilot
Backup and Restore Utility.
Installing the CallPilot Backup and Restore Utility
To install the CallPilot Backup and Restore Utility:
1
Load the CallPilot CD in the CD-ROM drive of your computer.
2
Open the CD folder and open the Optional Software folder.
3
Open the BRU Utility folder.
4
Copy the file CallPilotBRU.exe to a folder on your computer.
5
Remove the CallPilot CD from your computer.
Backing up the CallPilot information
Backing up the CallPilot information is a method of protecting your CallPilot programming, voice
messages and greetings. When you back up CallPilot, you make a copy the CallPilot information
and store it in a directory on your computer. If your CallPilot Mini must be replaced or loses its
programming, you can restore this back up information to your CallPilot Mini.
Note: Nortel Networks recommends that you perform a back up after you have completed
your initial programming. We also recommend that you back up on a regular basis to save
new programming, greetings and voice messages.
You must install the CallPilot Backup and Restore Utility on the computer you are using to
back up the CallPilot information.
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Chapter 8 Backing up and restoring CallPilot
Before you backup the CallPilot information, make sure you have enough disk space available on
the disk you are using to store the backup information. Table 14 shows the maximum amount of
disk space required for each backup.
Table 14 Maximum disk space required to backup CallPilot Mini
Type of CallPilot system
Maximum disk space required
CallPilot Mini
85 MB
CallPilot Mini (with optional
message storage upgrade)
180 MB
Caution: Do not use CallPilot Manager to perform any administrative tasks while a
backup is in progress. If you use CallPilot Manager to make a change during a backup, the
CallPilot Mini can become corrupted and inoperable.
To help prevent other people from making changes during a backup, inform anyone with
administrative privileges that you are doing a backup and that they should not access
CallPilot Manager until the backup is completed.
To back up the CallPilot information:
1
Start your web browser.
2
Log on to CallPilot Manager.
3
Click the Operations heading.
4
Click the Backup/Restore link.
5
Click the Proceed button.
Note: When you click the Proceed button to start a back up, the CallPilot Mini shuts
down and drops all of the users accessing CallPilot. This includes users accessing their
mailboxes and callers leaving a message.
Make sure that there is no one using the CallPilot Mini before you start the back up.
6
Close your web browser window.
Note: To ensure proper operation, you must close the web browser window .
7
If you have a connection to the CallPilot Modem, make sure you disconnect the modem before
starting the CallPilot Backup and Restore Utility.
8
Create a directory on your computer where you want to store the CallPilot information.
9
Start the CallPilot Backup and Restore Utility (CallPilotBRU.exe).
The CallPilot Backup/Restore Utility screen appears.
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51
10 Click the Backup option.
11 In the Local Folder box, enter the path name of the directory on your computer in which you
want to store the CallPilot information.
12 In the CallPilot Mini hostname or IP addresses box, enter the host name or IP address of the
CallPilot Mini you want to backup.
13 Click the OK button.
A confirmation dialog box appears.
14 If the information on the confirmation dialog is correct, click the Continue button.
If the information is not correct, click the Cancel button and repeat steps 10 to 12.
A dialog box appears when the backup is completed.
15 Click the Continue button.
16 Reboot the CallPilot Mini.
Restoring the CallPilot information
If your CallPilot Mini has been replaced or has lost its programming information, you can restore
the CallPilot programming, greetings and voice messages from a previous back up.
Note: You must have a back up of the CallPilot information stored on your computer to
perform a restore.
You must install the CallPilot Backup and Restore Utility on the computer you are using to
restore the CallPilot information.
Caution: Do not use CallPilot Manager to perform any administrative tasks while a
restore is in progress. If you use CallPilot Manager to make a change during a restore, the
CallPilot Mini can become corrupted and inoperable.
To help prevent other people from making changes during a restore, inform anyone with
administrative privileges that you are doing a restore and that they should not access
CallPilot Manager until the restore is completed.
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Chapter 8 Backing up and restoring CallPilot
Note: Check the Country and Language settings on the CallPilot Mini before starting the
Restore. The Country and Language settings must be the same as the backup CallPilot
information you are restoring.
If the Country setting is different than the backup, use CallPilot Manager to change the
country to match the backup CallPilot information. For information about how to change
the Country settings, refer to the CallPilot Manager Set Up and Operation Guide.
If the Language settings are different than the backup, use the Language Configuration
Utility to change the languages to match the backup CallPilot information. For
information about how to use the Language Configuration Utility, refer to “Language
Configuration Utility” on page 45.
To restore the CallPilot information:
1
Start your web browser.
2
Log on to CallPilot Manager.
3
Click the Operations heading.
4
Click the Backup/Restore link.
5
Click the Proceed button.
Note: When you click the Proceed button to start a restore, the CallPilot Mini shuts down
and drops all of the users accessing CallPilot. This includes users accessing their
mailboxes and callers leaving a message.
Make sure that there is no one using the CallPilot Mini before you start the restore.
6
Close your web browser.
Note: To ensure proper operation, you must close the web browser window.
7
If you have a connection to the CallPilot Modem, make sure you disconnect the modem before
starting the CallPilot Backup and Restore Utility.
8
Start the CallPilot Backup and Restore Utility (CallPilotBRU.exe).
The CallPilot Backup/Restore Utility screen appears.
9
Click the Restore option.
10 In the Local Folder box, enter the path name of the directory on your computer in which the
CallPilot backup information is stored.
11 In the CallPilot Mini hostname or IP addresses box, enter the host name or IP address of the
CallPilot Mini to which you want to restore information.
12 Click the OK button.
A confirmation dialog box appears.
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53
13 If the information on the confirmation dialog is correct, click the Continue button.
If the information is not correct, click the Cancel button and repeat steps 9 to 11.
A dialog box appears when the restore is completed.
14 Click the Continue button.
15 Reboot the CallPilot Mini.
Retrieving the CallPilot log files
The CallPilot log files are a tool used by your Nortel Networks representative to help diagnose a
CallPilot problem.
Note: The information in the log files is intended for Nortel Networks service
representatives. You will need the assistance of a service representative to interpret the
information contained in these files.
You must install the CallPilot Backup and Restore Utility on the computer you are using to
retrieve the log files.
To retrieve the CallPilot log files:
1
Create a directory on your computer where you want to store the CallPilot log files.
2
If you have a connection to the CallPilot Modem, make sure you disconnect the modem before
starting the CallPilot Backup and Restore Utility.
3
Start the CallPilot Backup and Restore Utility (CallPilotBRU.exe).
The CallPilot Backup/Restore Utility screen appears.
4
Click the Log Files option.
5
In the Local Folder box, enter the path name of the directory on your computer in which you
want to store the CallPilot Log Files.
6
In the CallPilot Mini hostname or IP addresses box, enter the host name or IP address of the
CallPilot Mini from which you want to retrieve the log files.
7
Click the OK button.
A confirmation dialog box appears.
8
If the information on the confirmation dialog is correct, click the Continue button.
If the information is not correct, click the Cancel button and repeat steps 4 to 7.
A dialog box appears when the Log files have been copied onto your computer. It will take
several minutes to copy the CallPilot log files to your computer.
9
Click the OK button.
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Chapter 8 Backing up and restoring CallPilot
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Chapter 9
Upgrading CallPilot Mini
This section describes how to upgrade the CallPilot Mini. You can upgrade:
•
•
the CallPilot software
the message storage
Upgrading the CallPilot software version
Make sure that there is no one using the CallPilot Mini before you start the upgrade.
1
Nortel Networks recommends that you backup your CallPilot information before you upgrade
the CallPilot software. For information about how to backup CallPilot, refer to “Backing up
the CallPilot information” on page 49.
2
Put on an anti-static strap and connect it to a grounded metal object.
3
Unplug the power connector from the CallPilot Mini.
4
Insert the upgrade cartridge in the top PCMCIA slot.
For the location of the PCMCIA slots, refer to Figure 1 on page 18.
Caution: The upgrade cartridge must be inserted in the top PCMCIA slot.
If the upgrade cartridge is inserted in the bottom PCMCIA slot, your current software
overwrites the upgrade cartridge and all of your programming is lost. Contact your
Nortel Networks Service Representative for assistance.
Caution: Never install the upgrade cartridge or the feature cartridge in any device
other than the CallPilot Mini. These cartridges can be corrupted by inserting them in
other devices.
5
Restore power to the unit.
The CallPilot Mini starts up. During the start up, the LEDs turn on and off in the following
sequence:
•
•
6
The CallPilot Mini copies the files from the upgrade cartridge to the feature cartridge. During
the upgrade, the LEDs turn on and off in the following sequence:
•
•
•
7
LEDs 1 to 4 light for approximately 20 seconds
LEDs 1 to 4 turn off for approximately 25 seconds
LEDs 1 to 4 cycle on and off, one at a time, for approximately 8 to 10 minutes
LEDs 1 to 4 turn off for approximately 40 seconds
some or all of the LEDs 1 to 4 may light to indicate TCM connections to the CallPilot
on these ports
Wait until the
LED turns on.
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Chapter 9 Upgrading CallPilot Mini
8
Unplug the power connector from the CallPilot Mini.
9
Press the eject button on the top PCMCIA slot to remove the upgrade cartridge.
Note: When removing the upgrade cartridge, be careful not to dislodge the feature
cartridge in the bottom slot. If the feature cartridge becomes dislodged, ensure it is
fully inserted before you restore power.
10 Restore power to the CallPilot Mini.
The CallPilot Mini will reboot. At this point it begins any necessary conversions.
11 If necessary, you can restore your CallPilot information. For information about how to restore
the CallPilot information, refer to “Restoring the CallPilot information” on page 51.
Upgrading the message storage
Message storage is the amount of memory available on your CallPilot system to store greetings
and voice mail messages. You can upgrade the message storage on your CallPilot Mini from 59
hours to 82 hours.
To upgrade the message storage, you replace the existing feature cartridge with the expanded
memory feature cartridge. Contact your Nortel Networks sales representative for information on
how to obtain an expanded memory feature cartridge.
To upgrade the message storage:
1
Backup your CallPilot information. For information about how to backup CallPilot, refer to
“Backing up the CallPilot information” on page 49.
2
Put on an anti-static strap and connect it to a grounded metal object.
3
Unplug the power connector from the CallPilot Mini.
4
Press the eject button on the bottom PCMCIA slot to remove the feature cartridge.
5
Insert the new feature cartridge into the bottom PCMCIA slot.
For the location of the PCMCIA slots, refer to Figure 1 on page 18.
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57
Connect power to the CallPilot Mini.
The CallPilot Mini will reboot.
Note: A correct reboot of the CallPilot Mini is indicated by the following LED
sequence:
•
LEDs 1 to 4 light for approximately 20 seconds
•
LEDs 1 to 4 turn off for approximately 25 seconds
•
LEDs 1 to 4 blink rapidly for approximately 30 seconds
•
LEDs 1 to 4 turn off for approximately 50 seconds
• some or all of the LEDs 1 to 4 may light to indicate TCM connections
to the CallPilot on these ports
•
LED lights to indicate that CallPilot is operating normally
If the CallPilot Mini does not reboot, make sure the feature cartridge is in the bottom
PCMCIA slot and is properly seated. If the feature cartridge is not inserted properly,
disconnect the power from the CallPilot Mini, insert the feature cartridge in the
bottom slot and restore power.
7
Use CallPilot Manager to change the Country setting to the country that was selected before
the upgrade. For information about how to change the Country settings, refer to the CallPilot
Manager Set Up and Operation Guide.
8
Use the Language Configuration Utility to change the Languages settings to the languages that
were selected before the upgrade. For information about how to use the Language
Configuration Utility, refer to “Language Configuration Utility” on page 45.
9
Restore your CallPilot information. For information about how to restore the CallPilot
information, refer to “Restoring the CallPilot information” on page 51.
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Chapter 9 Upgrading CallPilot Mini
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Chapter 10
Troubleshooting
Introduction
Troubleshooting CallPilot Mini problems involves determining the symptoms and diagnosing the
cause of the problem.
A problem can be the result of more than one component failure. Diagnosing a CallPilot Mini
problem involves isolating the cause, and determining whether the malfunction involves a failed
hardware component or the CallPilot Mini software configuration.
Important: After you have determined the cause of the problem, and corrected the problem by
replacing a component or changing the software configuration parameters, you must test the
CallPilot Mini.
Diagnosing problems
A malfunctioning CallPilot Minican be caused by a faulty component or the CallPilot Mini
software configuration. The following sections describe the symptoms that occur when CallPilot
Mini malfunctions. The symptoms are described first, followed by the procedures to confirm and
correct the problem.
The RS-232 terminal cannot communicate with CallPilot Mini
Communication problems appear as garbled text or a blank screen. You need to determine if the
problem is a communication problem, or if CallPilot Mini is not working at all.
1
Ensure the RS-232 terminal communication parameters are set to 9600 baud/ 8 data bits/1 stop
bit/no parity/no flow control. For instructions about setting these parameters, refer to the
manual supplied with the terminal.
2
Check the RS-232 cable. Ensure it is connected to the serial port on CallPilot Mini and to the
serial port on the terminal.
3
Reset the terminal (or terminal emulation software).
4
On the RS-232 cable, use a multi-tester to check the continuity of the pins:
•
•
•
pin 2 - pin 2
pin 3 - pin 3
pin 7 - pin 7
If any check fails, replace the cable.
5
Use a different terminal.
6
If there is still a problem, reboot the CallPilot Mini system. If there is no improvement call
your support line.
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CallPilot Mini does not function at all
CallPilot Mini is not functioning when there is no response from the terminal.
1
Check the LEDs.
If LED 1 is blinking quickly, the Bootloader has encountered an error. Check that the
Feature Cartridge is installed in the bottom PCMCIA slot.
If LED 1 and LED 2 are blinking quickly, the Power-on Diagnostics have failed. Refer to
“The Power-on Diagnostics fail” on page 60.
2
Check to ensure the:
•
•
•
•
•
TCM port is connected to the CallPilot Mini
Power Indicator light is lit
power supply cord is plugged into the AC socket
power supply cord is connected to the CallPilot Mini module
CallPilot Mini module is getting power from the AC socket
3
Unplug the module and open the front cover. Remove the feature cartridge and then re-insert
it. Make sure the feature cartridge is fully inserted in the slot.
4
Close the front cover and plug in the module.
The Power-on Diagnostics fail
When LEDs 1 and 2 blink quickly, it indicates a Power-on Diagnostics fail. For information
about other LED error codes, refer to “CallPilot Mini LEDs” on page 26.
One of the following two components could be the cause of the problem: the power supply or the
CallPilot Mini. To correct the problem:
1
Measure the power supply voltage. If the voltage is out of specifications, replace the power
supply and retest the system.
The power supply provides 9 VDC.
2
If the power supply is within specifications, replace the CallPilot Mini, then reprogram and
test the system.
Cannot access CallPilot Manager
If you cannot access CallPilot Manager, do the following:
1
Wait until LED
turns on before attempting to access CallPilot Manager. If LED
does not turn on, refer to “LED 6 does not turn on after CallPilot Mini has finished starting up”
on page 62.
2
Make sure that the IP address, subnet mask and default gateway settings are correct.
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61
Make sure another device is not using the CallPilot Mini IP address. To test this, disconnect
the CallPilot Mini from the network and use a computer on the network to ping the CallPilot
Mini IP address. If another device answers the ping, the CallPilot Mini IP address is being
used by another device.
CallPilot Mini fails during a start up
If the CallPilot Mini fails during a start up, do the following:
1
Remove power from the CallPilot Mini.
2
Check that the Software Cartridge is properly seated in the Compact Flash Adapter.
3
Check that the Compact Flash Adapter is properly seated in the CallPilot Mini.
4
Restore power to the CallPilot Mini.
General Delivery Mailbox greeting plays when you dial the
Voicemail DN on CallPilot Mini
You must reboot the CallPilot Mini after using the Quick Install Wizard. This ensures the CallPilot
Mini is using the correct Voicemail DN.
All of the mailboxes disappear after a software upgrade
If the upgrade cartridge is inserted in the bottom PCMCIA slot, your current software overwrites
the upgrade cartridge and all of your programming is lost. Contact your Nortel Networks Service
Representative for assistance.
Time on the CallPilot Mini does not match the time on the telephone
system
When you change the time on the telephone system, it must be set in the terminal window. Enter
the TAS password, or contact ETAS to have it reset. Each time the power is lost from the
CallPilot Mini, the time must be reset.
LED error messages
CallPilot Mini uses the LEDs to indicate an error message.
LED 1 is blinking quickly
If LED
1
1 is blinking quickly, the Bootloader has encountered an error.
Make sure the feature cartridge is in the bottom PCMCIA slot and it is seated properly.
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Chapter 10 Troubleshooting
LED 1 and LED 2 are blinking quickly
If LED 1 and LED 2 are blinking quickly, the Power-on Diagnostics have failed. Refer to
“The Power-on Diagnostics fail” on page 60.
LEDs 1 to 4 turn on at power up but do not briefly turn off during start up
LEDs 1 to 4 turn off briefly during the start up process. If these LEDs do not turn off briefly,
the hardware initialization has failed. Refer to “The Power-on Diagnostics fail” on page 60.
One or more of LEDs 1 to 4 do not turn on after CallPilot Mini has finished
starting up
LEDs 1 to 4 indicate the lines that are connected to the telephone system. If any of these
LEDs are off, the LED number indicates the line number that is not connected to the telephone
system. If the lines are supposed to be connected to the telephone system:
1
Check the wiring between the telephone system and the CallPilot Mini.
2
Make sure the wiring between the telephone system and the CallPilot Mini is less than 15
meters (50 feet) long.
LED 6 does not turn on after CallPilot Mini has finished starting up
If LED
does not turn on a few minutes after CallPilot Mini has finished starting up, the
application has failed to start. Refer to “CallPilot Mini does not function at all” on page 60.
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Appendix A
Modem Access
When there is no access to the CallPilot Mini using a LAN connection or the serial port, you can
use the modem to access to CallPilot Mini.
Note: Although you can access CallPilot Manager using the modem, Nortel Networks
recommends you use a LAN connection or an Ethernet crossover cable to access CallPilot
Manager.
Modem access is intended for Nortel Networks support personnel and CallPilot Mini
distributors.
Caution: The CallPilot modem uses three voice channels when connected to the support
computer. Nortel Networks recommends that you do not use the modem during peak use
times.
Do not connect the support computer modem to an internal (extension) line.
Configuring your computer to access the CallPilot modem
To configure your computer to access the CallPilot modem, you must:
•
•
•
connect a telephone to your computer modem
create a Dial-Up Networking connection
install the Nortel Networks Modem Configuration Utility
Connecting a telephone to your computer modem
In order to access the CallPilot modem, you need a telephone connected to your computer modem.
You use this telephone to log in to the System Administrator mailbox on the CallPilot system.
From this mailbox you can access the CallPilot modem.
Caution: Connect only an analog telephone to your computer modem. Do not connect a
Meridian digital telephone to your computer modem.
If your computer has a modem with two telephone cable connectors, connect the telephone to the
jack designated for a telephone. If you are unsure which connector is for a telephone, refer to the
documentation that came with your modem.
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Modem Access
If your computer has a modem with one telephone cable connector, you need to use a telephone
line splitter. To connect the line splitter:
1
Disconnect the telephone line for the modem from the wall outlet.
2
Insert the line splitter into the wall outlet.
3
Connect the telephone line for the modem to one of the connectors on the line splitter.
4
Connect the telephone line for the telephone to the other connector on the line splitter.
Creating a Dial-Up Networking connection
You require a Dial-Up Networking connection to access the CallPilot modem. This connection
must be configured for Operator assisted or manual dialing.
Note: If Dial-Up Networking is not installed on your computer, you must install it before
you can proceed. Refer to the documentation that came with your Windows operating
system for instruction on how to install Dial-Up Networking.
Creating a Dial-Up Networking connection on Windows 95 or Windows 98
1
Click the Start button and then click Programs.
2
Click Accessories and then click Communications.
3
Click Dial-Up Networking.
The Dial-Up Networking window appears.
4
Double click the Make New Connection icon.
5
In the Type a name for the computer you are dialing box, enter a name for the CallPilot
connection.
6
From the Select a modem drop list, click the modem you are going to use for this connection.
7
Click the Configure button.
8
Click the Options tab.
9
Select the Operator assisted or manual dialing option and then click the OK button.
10 Click the Next button.
11 Enter the telephone number and area code of the CallPilot system.
12 Click the Finish button.
Configuring the Dial-Up Networking TCP/IP parameters on Windows 95 or
Windows 98
1
Right click the Dial-Up Networking connection you created for the CallPilot system and then
click Properties.
2
Click the Server Type tab.
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Modem Access
65
3
In the Advanced options box, select the Log on to network option:
4
In the Advanced options box, clear the following options:
Enable software compression
Require encrypted password
Require data encryption
Record a log file for this connection
5
In the Allowed network protocols box, select the TCP/IP option.
6
In the Allowed network protocols box, clear the following options:
NetBEUI
IPX/SPC Compatible
7
Click the TCP/IP Settings button.
8
Select the Specify an IP address option.
9
In the IP address box, enter the IP address of CallPilot system, but change the last set of digits
to a different number.
For example, if the CallPilot IP address is 192.168.0.1, enter 192.168.0.10.
Note: The IP address you enter here is used to identify your computer during the
modem connection. It does not affect the LAN configuration of your computer.
10 Clear the following options:
Use IP header compression
Use default gateway on remote network
11 Click the OK button.
12 Click the OK button.
Creating a Dial-Up Networking connection on Windows NT 4.0
1
Click the Start button and then click Programs.
2
Click Accessories and then click Dial-Up Networking.
The Dial-Up Networking dialog box appears.
3
Click the More button and then click Operator assisted or manual dialing.
4
Click the New button.
5
Enter a name for the CallPilot connection.
6
Select the I know all about dial up connections and would prefer to edit the properties
directly option.
The Edit Phonebook Entry dialog box appears.
7
Refer to “Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0” for
information about this dialog box.
CallPilot Mini Installation and Maintenance Guide
66
Modem Access
Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0
1
Click the Configure button.
2
Click the Initial speed drop list and then click 115200.
3
Select the Enable hardware flow control option.
4
Clear the following options:
Enable modem error control
Enable modem compression
5
Click the OK button.
6
Click the Server tab.
7
Click the Dial-Up server type drop list, and then click the PPP:Internet, Windows 95/98/
NT4 option.
8
Select the following options:
TCP/IP
Enable software compression
Enable PPP LPC extensions
9
Click the TCP/IP Settings button.
10 Select the Use the following IP address option.
11 Enter the IP address of CallPilot system, but change the last set of digits to a different number.
For example, if the CallPilot IP address is 192.168.0.1, enter 192.168.0.10.
Note: The IP address you enter here is used to identify your computer during the
modem connection. It does not affect the LAN configuration of your computer.
12 Clear the following options:
Use IP header compression
Use default gateway on remote network
13 Click the OK button.
14 Click the Security tab.
15 Select the Accept any authentication including clear text option.
16 Click the OK button.
If you want to access the Dial-Up Networking TCP/IP parameters to check or edit the settings, use
the following procedure:
1
Click the Start button and then click Programs.
2
Click Accessories and then click Dial-Up Networking.
The Dial-Up Networking dialog box appears.
3
Click the More button and then click Edit Entry and modem properties.
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Modem Access
67
Creating a Dial-Up Networking connection on Windows 2000 or Windows XP
1
Click the Start button and then click Programs.
2
Click Accessories and then click Communications.
3
Click Network and Dial-Up Connections.
The Network and Dial-Up Connections dialog box appears.
4
Double click the Make new Connection icon.
The Network Connection Wizard appears.
5
Click the Next button.
6
Select the Dial-up to private network option.
7
Click the Next button.
8
In the Phone number box, enter a telephone number.
It does not matter what telephone number you enter in this box because the number is not used
for the connection to the CallPilot system.
9
Click the Next button.
10 Ensure the For All users option is selected.
11 Click the Next button.
12 Enter a name for this connection.
13 Click the Finish button.
Configuring the Dial-Up Networking TCP/IP parameters on Windows 2000 or
Windows XP
1
The new connection you just created should now be displayed. If it is not displayed, right click
on the Dial-Up Networking connection you created for CallPilot and then click Properties.
2
Click the Configure button.
3
Clear the following options:
Enable hardware flow control
Enable modem error control
Enable modem compression
Show Terminal window
4
Make sure the Enable modem speaker option is selected so that you can hear the modem
negotiation.
5
Click the OK button.
6
Click the Security tab.
7
Select the Advanced (custom settings) option.
8
Click the Settings button.
9
Ensure that Data encryption is set to Optional encryption (connect even if no encryption).
10 Select the Allow these protocols option.
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68
Modem Access
11 Select the Unencrypted password (PAP) option and clear the other options.
12 Click the OK button.
A warning message appears.
13 Click the Yes button.
14 Click the Networking tab.
15 In the Type of dial-up server I am calling drop list, click PPP:Windows 95/98/NT4/2000,
Internet.
16 Click the Settings button.
17 Ensure the following options are selected:
Enable LCP extensions
Enable software compression
Negotiate multi-link for single link connections
18 Click the OK button.
19 Select the Internet Protocol (TCP/IP) option.
20 Click the Internet Protocol (TCP/IP) heading and then click the Properties button.
21 Select the Use the following IP address option.
22 Enter an IP address that is on the same network segment as the CallPilot system.
For example, if the CallPilot IP address is 192.168.0.1, enter 192.168.0.2.
Note: The IP address you enter here is used to identify your computer during the
modem connection. It does not affect the LAN configuration of your computer.
23 Click the OK button to close the Internet Protocol (TCP/IP) properties.
24 Click the OK button to close the Dialup properties.
Installing the Nortel Networks Modem Configuration Utility
Your modem requires a special configuration to access the CallPilot modem. The Modem
Configuration Utility allows you to easily switch between the configuration for the CallPilot
modem and the configuration for normal modem use. Each time that you run this application you
will need to reboot your PC for the changes to take effect.
To install the Nortel Networks Modem Configuration Utility:
1
Load the CallPilot CD in the CD-ROM drive of your computer.
2
Open the CD folder and open the Optional Software folder.
3
Open the Modem Configuration Utility folder.
4
Copy the file CPsecureModem.exe to a folder on your computer.
5
Remove the CallPilot CD from your computer.
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Modem Access
69
Enabling the CallPilot modem
You must enable the CallPilot modem before you access the system using the modem.
Enabling Modem access using CallPilot Manager
1
Log on to CallPilot Manager.
2
Click the Configuration heading.
3
Click the Access Passwords link.
4
Enter a password in the Modem Access box.
5
Enter the password again in the Confirmation box.
6
Click the Submit button.
Note: To disable Modem access, clear the Modem Access and Confirmation boxes and
then click the Submit button.
Connecting to the CallPilot system
To connect to the CallPilot system you must:
•
•
configure your modem to access the CallPilot modem
connect to the CallPilot modem
Configuring your modem to access the CallPilot modem
The CallPilot modem requires a special configuration for access. This requirement helps prevent
unauthorized access to the CallPilot system.
To configure your modem:
1
Open the folder that contains the Nortel Networks Modem Configuration Utility.
(CPsecureModem.exe).
2
Double click CPsecureModem.exe.
The Modem Configuration Utility opens. The current setting of the Modem appears at the
bottom of the dialog window.
3
Select the Configure Modem for Secure Access option.
4
Click the OK button.
5
In you are using Windows NT 4.0, Windows 2000 or Windows XP, restart your computer.
CallPilot Mini Installation and Maintenance Guide
70
Modem Access
After your computer finishes restarting, the modem is ready to connect to the CallPilot modem.
Note: You need to set the modem back to normal mode if you want to connect to
a system other then the CallPilot. For information about how to set the modem
back to normal mode, refer to “Configuring your modem for normal modem
connections” on page 72.
Connecting to the CallPilot modem
To connect to the CallPilot system:
1
Use the Start menu to open the Dial-Up Networking window.
2
From the Advanced menu, select Operator-Assisted Dialing.
If a check mark appears beside Operator-Assisted Dialing, this option is already selected.
3
Double click the Dial-Up Networking connection you created for the CallPilot system.
4
Set the User Name to CallPilot.
5
Set the Password to administrator.
6
If there is a Domain box, set the Domain to the IP address you entered for the Dial-Up
Networking TCP/IP parameters of this connection. For example, enter 192.168.0.2.
7
Click the Dial button.
The Operator-Assisted or Manual Dial dialog box appears.
8
Use the telephone connected to your computer modem to dial the CallPilot system you want to
access. You must be answered by the CallPilot voicemail.
9
When voicemail answers, log into the administrators mailbox using the Modem Access
password. To do this, press ••, the System Administrator mailbox number, the Modem
Access password and then £.
For example, ••⁄Øؤ⁄⁄⁄⁄£.
Note: If you are in Europe or Australia, press °°, the System Administrator
mailbox number the Modem Access password and then £.
For example, °°⁄Øؤ⁄⁄⁄⁄£.
10 If there are enough CallPilot resources to make a modem connection, the system starts
counting down from 5.
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Modem Access
71
11 When the system reaches 1, click the Connect button and hang up the telephone.
A message appears when the connection is established.
Tip
If the prompt One moment please plays, the system currently does not have sufficient
resources to access the modem. Wait until the count down reaches 1 before you click the
Connect button.
If the prompt One moment please plays several times and then the prompt Exiting the
system, goodbye plays, try calling again.
Your computer is now connected to the CallPilot system and you can access the web interface.
Accessing the CallPilot system using the CallPilot console
1
Click the Start button and then click Run.
2
Enter Telnet 192.168.0.2 and click OK.
Note: The IP address above is an example only. The IP address you enter is the IP
address of the CallPilot system plus one.
In the example above, the IP address shown is the default CallPilot IP address
(192.168.0.1) plus one (192.168.0.2).
3
Log on to the CallPilot console.
When you are finished with the CallPilot system, end your connection to the CallPilot modem.
Note: After you are finished accessing the CallPilot system, you must reconfigure your
modem if you want to use it for normal modem connections.
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72
Modem Access
Accessing the CallPilot system using CallPilot Manager
1
Start your web browser.
2
In the URL field, enter http://<CallPilot IP Address>.
3
Log on to CallPilot Manager.
When you are finished with the CallPilot system, end your connection to the CallPilot modem.
Note: After you are finished accessing the CallPilot system, you must reconfigure your
modem if you want to use it for normal modem connections. This requires a reboot of your
PC.
Configuring your modem for normal modem connections
To configure your modem for normal connections:
1
Open the folder that contains the Nortel Networks Modem Configuration Utility
(CPsecureModem.exe).
2
Double click CPsecureModem.exe.
The Modem Configuration Utility opens.
3
Select the Configure Modem for Normal Operation option.
4
Click the OK button.
5
If you are using Windows NT 4.0, Windows 2000 or Windows XP, restart your computer.
After your computer finishes restarting, the modem is ready for normal modem connections.
P0604219 03
Glossary
Administration
The tasks involved in maintaining Mailboxes, Greetings and System configuration.
Alarms
Messages sent by CallPilot indicating that something requires the system administrator’s
attention.
Alternate language
The second language CallPilot can be programmed to operate in.
Baud rate
A unit of measurement of data processing speed. It is approximately equivalent to Bits Per
Second (BPS). Typical baud rates are 300, 1200, 2400, 4800, and 9600.
Bit
An abbreviation for binary digit. A bit is the smallest unit of information recognized by
the computer. A bit has one of two values (0 or 1) to indicate off or on.
Byte
The amount of space required to store a single character. One byte equals eight bits.
CCR (Custom Call Routing)
Call Paths that let callers select options to direct their calls along paths you create.
Central office line
The telephone lines that connect the Meridian 1 PBX to the Public Switched Telephone
Network (PSTN).
CLID
Caller Line Identification.
Company Directory
An internal list containing the names of users with initialized mailboxes designated to
appear in the directory.
Configuration
The tasks involved in setting up the different parameters of CallPilot. For example,
configuring the telephone lines answered by CallPilot. See also Administration.
Cursor
A marker on the monitor screen that indicates where the next input from the keyboard or
mouse will appear.
CallPilot Mini Installation and Maintenance Guide
74
Glossary
Default
The parameters that are preset within CallPilot.
Disconnect supervision
A feature on central office lines that notifies the Meridian 1 PBX when the party on the
other end of the line hangs up.
Display
A one or two-line screen on a Nortel Networks telephone that shows CallPilot commands
and options.
DN
Directory Number.
DTMF
Dual Tone Multi Frequency. The sounds the telephone keys make to identify themselves.
Ethernet
A widely used Local Area Network (LAN) protocol that uses coaxial cable or twisted pair
wiring for connecting computers.
Feature cartridge
A device inserted into the CallPilot Mini that contains the initial software load or an
upgrade.
Feature Code
A unique three-digit code that is used to access CallPilotfeatures and options from a
telephone.
Flash Memory
Memory that stores data even when CallPilot Mini is restarted or disconnected from the
power supply. Flash memory contains instructions that CallPilot Mini needs to operate.
The instructions stored in flash memory cannot be changed and are used by the CallPilot
Mini each time it is turned on or restarted.
General Delivery Mailbox
One of the two Special Mailboxes. This mailbox collects messages for individuals in a
company who have not been assigned a Personal Mailbox.
Group list
A collection of mailbox numbers that are assigned a special “Group” number by CallPilot.
When a message is sent to a Group List, all the mailboxes in the list receive the message.
Hardware
The physical components of a CallPilot Mini.
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Glossary
75
Hz (hertz)
A unit of measure for indicating frequency in cycles per second.
Initialization
The steps required to prepare hardware or software for operation.
Install
To set up for operation. Hardware is installed by attaching it to the appropriate connectors
or sockets.
Keycode
A keycode is a code that allows you to add features to a CallPilot Mini. For example, the
Mailbox Keycode allows you to add more mailboxes to the CallPilot Mini.
A keycode consists of 3 eight digit numbers. It is also know as a software authorization
code.
Local Area Network (LAN)
A group of computers physically connected in a manner that lets them communicate and
interact with each other.
Mailbox
A storage place for messages on CallPilot.
Mbyte
The abbreviation for megabyte. A megabyte is equal to 1,048,576 bytes. Megabyte is also
abbreviated as MB.
Meridian 1
A telephone system to which the CallPilot Mini connects.
Modem
A communications device that allows data to be exchanged between computers over
telephone lines. The exchange is done by electronic processes called modulation and
demodulation. The modem changes (modulates) the data into tones to send to another
modem and also converts (demodulates) tones when receiving from another modem.
Option
A CallPilot choice that is given to a user through voice or display prompts.
PBX
Private Branch Exchange, a Meridian 1 business telephone system.
PCMCIA
Personal Computer Memory Card International Association.
A PCMCIA card stores the CallPilot software.
CallPilot Mini Installation and Maintenance Guide
76
Glossary
Password
A four to eight digit number that is entered using the dialpad. A password is used to open
mailboxes or perform configuration tasks.
Port
A connector on the CallPilot Mini that allows data exchange with other devices, such as an
RS-232 terminal.
A port is also a connection to the Meridian 1 PBX. See TCM port.
Power cable
A cable that connects the CallPilot Mini to a power source.
RAM (Random Access Memory)
Computer memory that stores data temporarily. RAM stores the data used by the
microprocessor as it executes instructions. The contents of RAM are erased each time the
CallPilot Mini is turned off or restarted.
RS-232 terminal
A device with a display, such as a computer or a laptop, that you can connect to the serial
port of the CallPilot Mini.
Serial cable
A cable that transfers data one bit at a time. This cable connects the CallPilot Mini to an
RS232 terminal.
Serial port
A port that sends and receives data one bit at a time. This port is used to connect the
CallPilot Mini to an RS-232 terminal.
System administrator
The person who is responsible for setting up and configuring CallPilot.
TCM port
Time Compression Multiplexing port. This is the type of port that you use to connect the
CallPilot Mini to the Meridian 1 PBX.
Tone dial telephone
A push button telephone that emits DTMF tones.
Transmission Control Protocol/Internet Protocol (TCP/IP)
A language governing communication among all computers on the Internet.
Voice channel
A communication path that CallPilot uses to send voice messages to and from the
Meridian 1 PBX. There are two voice channels on each TCM port.
P0604219 03
Glossary
77
Voice prompts
The prerecorded voice instructions that play when accessing the different CallPilot
features and options. Voice prompts also enable a caller to proceed along the call path of a
CCR Tree.
Wide Area Network (WAN)
A collection of computers connected or networked to each other over long distances,
typically using common carrier facilities.
CallPilot Mini Installation and Maintenance Guide
78
Glossary
P0604219 03
Index
A
ACD Queue, adding on Meridian 1 28
Attendant DN 42
Auto-Attendant 17
B
Back up, CallPilot information 49
Backup and Restore Utility, installing 49
EMC requirements 37
Environmental checklist 21
Ethernet crossover cable 40
pinout 40
Ethernet port, location 18
F
From Extension 42
Browser, requirements 27, 36
H
C
Hardware installation procedure 23
Call Interrupt 17
Call recording 17
CallPilot
attendant 42
back up 49
connecting to 37
initializing 27
log files, retrieving 53
logging on 41
restore 51
CallPilot Backup and Restore Utility 49
Help, how to get 11
Humidity requirements 21
I
Initializing CallPilot 27
Instructions, presentation 16
IP Address 41
IP address
changing 37, 38, 40
default 22, 37
requirements 22
CallPilot Manager
about 27
requirements 36
L
Caution symbol 16
Language Configuration Utility 45
Communications parameters, required 38
Languages, changing 45
Compatible telephone systems
Meridian 1 17
LEDs 26
error messages 61
Computer requirements 36
Log files 53
Conventions 16
Cautions 16
Notes 16
text 11
Country 42
M
Mailbox Keycode 42
Mailbox, resetting password 48
D
Meridian 1
ACD Queue 28
compatible version 17
configuring for CallPilot 28
Default Gateway 42
Message storage, upgrading 56
DNS server 22, 42
Modem Access 63
Custom Call Routing 17
Modem, resetting access password 48
E
Electrical checklist 21
CallPilot Mini Installation and Maintenance Guide
80
Index
N
Next-hop router 42
Note symbol 16
O
Opening the CallPilot 24
Option 11C, Meridian PBX 17
Outdial Method 43
P
Package check list 21
Passwords
resetting 47
resetting administrator’s 47
resetting mailbox 48
resetting modem access 48
PBX, compatible Meridian 1 17
PCMCIA slots 19
Pinouts
Ethernet crossover cable 40
serial port 37
TCM ports 24
Port A pinout 24
Port B pinout 24
Ports
connecting to 24
location 18
TCM pinouts 24
Restore, CallPilot information 51
Router, next-hop 42
RS-232 terminal 59
Cannot communicate 59
S
Secondary DNS 42
Serial cable 37
Serial port
location 18
pinout 37
Software
upgrading 55
Storage (hours) 17
Subnet Mask 41
Switches
Meridian 1 17
Symbols 16
System administrator password, resetting 47
System parts, listed 18
T
TCM ports
location 18
pinouts 24
Temperature requirements 21
Power connector, location 18
Terminal
requirements 37
using to change IP address 38
Power requirements 19
Text conventions 11
Power-on diagnostics failure 60
To Extension 43
Primary DNS 42
Troubleshooting
LEDs 61
power-on diagnostics fail 60
RS-232 59
Terminal 59
Primary Language 42
Publications, related 11
Q
Quick Install Wizard, running 41
U
R
Upgrading
message storage 56
software 55
Requirements
CallPilot Manager 36
communications parameters 38
computer 36
terminal 37
P0604219 03
V
Voicemail DN 42
Index
81
W
Wall mount bracket 23
Wall mounting CallPilot 23
Warning symbol 16
Web browser, requirements 27, 36
CallPilot Mini Installation and Maintenance Guide
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