Clearing paper jams
Clearing paper jams
1
Printing
Paper handling
Maintenance
By carefully selecting print materials and loading them properly, you can avoid most paper
jams. (See the suggestions in Tips for avoiding paper jams.) If paper jams do occur, follow
the steps in this section.
To resolve the paper jam messages, you must clear all paper from the paper path. Press Go
to resume printing. The printer prints a new copy of the page that jammed if Jam Recovery is
set to On or Auto; however, the Auto setting does not guarantee the page will print.
Identifying paper jam areas
Troubleshooting
See the diagram on page 2 for the path the paper travels through the printer and options, and
areas where jams may occur. The path varies depending on the paper source.
Administration
Index
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Lexmark T522
Clearing paper jams
Printing
Paper handling
Maintenance
Note: If a jam occurs in the
multipurpose feeder, you
receive a 250 Paper Jam
message. The 260 Paper
Jam is shown here for a jam in
the optional envelope feeder.
Both types of jams occur in the
same way.
201 Paper Jam
200 Paper Jam
202 Paper Jam
260 Paper Jam
250 Paper Jam
230 Paper Jam
Troubleshooting
24x Paper Jam
Administration
Index
Note: 24x Paper Jam may occur in
any of the paper trays, including the
2000-sheet drawer. x indicates the
tray where the jam is located. Jams
can occur between two or three trays,
on the incline surface of a tray, or
between a tray, the duplex unit, and
the printer integrated tray.
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230 Paper Jam
2
Clearing paper jams
Printing
Accessing paper jam areas
Paper handling
Maintenance
You open doors and covers and remove paper trays to access paper jam areas. If your
printer has a multipurpose feeder, it is visible when the lower front door is opened. The
illustration shows the location of paper sources and possible paper jam areas.
Upper front door
Printer rear door
Envelope feeder
Envelope feeder
Troubleshooting
Optional duplex rear
door
Optional duplex front
access cover
Administration
Index
Lower front door
(down when envelope
feeder is installed)
Paper trays
Integrated tray
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3
Clearing paper jams
4
Printing
Note: All illustrations in this section show the printer in its standard configuration
unless it is necessary to show input or output options.
Paper handling
200 and 201 Paper Jam
Remove Cartridge
Maintenance
Troubleshooting
A 200 Paper Jam message indicates the paper is jammed in the area under the print
cartridge. This requires removing the print cartridge from the printer. A 201 Paper Jam
message indicates the jam is farther inside the printer.
1 Push the release latch and open the printer upper and lower front doors.
Administration
Index
CAUTION! The rear portion of the inside of the printer is hot.
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Clearing paper jams
5
Printing
2 While grasping the print cartridge by the hand grip, pull the print cartridge up toward
Paper handling
the upper front door, and then pull it straight out toward you. Lay it aside on a sheet of
paper.
3 Pull the paper up and toward you and to the right.
Maintenance
Note: If the paper does not move when you pull, stop pulling. You may need to
access the paper from the rear door. See Between the envelope feeder
and the printer for more information.
Troubleshooting
Administration
Index
4 Reinstall the print cartridge.
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Clearing paper jams
Printing
5 Close the upper and lower front doors.
Paper handling
202 Paper Jam
Open Rear Door
Maintenance
Jams that cause a 202 Paper Jam message require opening the printer rear door.
Note: To resolve the message, you must clear all paper from the paper path.
Troubleshooting
For instructions on clearing the jam, click the area where the jam occurred:
• Before reaching the output bin
• While exiting to the output bin
Administration
Index
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Clearing paper jams
Printing
Before reaching the output bin
1 Open the rear door.
Paper handling
Maintenance
Troubleshooting
Administration
2 Remove the paper based on what part is visible.
Index
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Clearing paper jams
8
Printing
– If the middle section of paper is visible, grasp it on both sides and gently pull it
straight out.
Paper handling
Maintenance
Troubleshooting
Administration
– If paper is still in the fuser area, open the upper front door and remove the paper.
Index
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Clearing paper jams
9
Printing
– If the end of the paper is visible, pull the paper straight out.
Paper handling
Maintenance
Troubleshooting
Administration
Index
If the paper does not move immediately when you pull, stop pulling. Remove the print
cartridge, and then pull the paper out. See Replacing the print cartridge for more
information.
3 Close the rear door.
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Lexmark T522
Clearing paper jams
Printing
While exiting to the output bin
Pull the paper straight out.
Paper handling
Maintenance
Troubleshooting
Administration
Index
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Clearing paper jams
Printing
If the paper does not move immediately when you pull, stop pulling. Open the upper front
door and pull the paper out.
Paper handling
Maintenance
Troubleshooting
Administration
Index
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Clearing paper jams
12
Printing
Paper handling
230 Paper Jam
Check Duplex
Jams that cause a 230 Paper Jam message require opening the duplex front access cover.
Maintenance
Note: To resolve the message, you must clear all paper from the paper path.
1 Open the duplex rear door.
Troubleshooting
Administration
Index
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Lexmark T522
Clearing paper jams
13
Printing
2 Look under the duplex rear door for the edge of the paper to determine how the paper
is jammed:
Paper handling
Maintenance
Troubleshooting
– If a short piece is visible inside the duplex unit next to the inner wall, grasp it and
pull it out. If you cannot grasp it, see step 6.
– If only a short piece of paper is visible toward the rear of the printer, do not pull it
out; it may be easier to access from inside the printer. See 200 and 201 Paper
Jam Remove Cartridge for instructions.
– If most of the paper is visible, continue with the following.
3 Pull the paper up and out toward you:
Administration
Index
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Lexmark T522
Clearing paper jams
Printing
4 Pull down and out if the paper is in this position.
Paper handling
Maintenance
Troubleshooting
5 Close the duplex rear door. Make sure it snaps into place.
Administration
Index
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Clearing paper jams
Printing
6 Locate the recessed areas on each side of the duplex front access cover.
7 Slowly pull the duplex front access cover straight out.
Paper handling
Maintenance
Troubleshooting
Administration
Index
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Clearing paper jams
Printing
8 If the edge of the paper is visible, pull the paper straight up and out.
Paper handling
Maintenance
Troubleshooting
Administration
If the paper is not visible, continue with step 9. Otherwise, close the duplex front
access cover.
Index
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Clearing paper jams
17
Printing
9 Slide out the integrated tray.
10 Remove any sheets of paper lying in the duplex front access cover.
Paper handling
Interior view of duplex unit
Maintenance
Troubleshooting
Administration
11 Slide the duplex front access cover back into the duplex unit. Make sure it snaps into
place.
12 Slide the integrated tray back into the printer.
Index
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Lexmark T522
Clearing paper jams
18
Printing
Paper handling
24x Paper Jam
Check Tray x
Jams in four areas result in a 24x Paper Jam message, where x represents the tray number
where the jam has occurred.
Maintenance
Note: To resolve the message, you must clear all paper from the paper path.
For instructions on clearing the jam, click the area where the jam occurred:
Troubleshooting
• On the incline surface of a tray or between two trays
• Between three trays
Administration
(This may happen if you are using legal-size paper in the trays or if you have an
optional 250-sheet drawer installed with other optional drawers.)
• Between a tray, the duplex unit, and the integrated tray
• Between the envelope feeder and the printer
Index
• In the 2000-sheet drawer
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Clearing paper jams
Printing
On the incline surface of a tray or between two trays
1 Pull the paper tray halfway out of the support unit.
Paper handling
2 Remove the paper based on how it is jammed:
– If the paper is lying on the incline or wall surface at the front of the tray, pull the
Maintenance
paper straight out.
Troubleshooting
Administration
Index
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Clearing paper jams
20
Printing
– If the paper is in the pass-through area between two trays, pull the paper straight
up and out.
Paper handling
Maintenance
Troubleshooting
– If you do not see either end of the print material, see Between three trays to
remove the jam.
Administration
3 Slide the paper tray back into the support unit.
Index
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Clearing paper jams
21
Printing
Between three trays
Paper handling
This type of jam may occur if you are using legal-size paper in the trays or if you have a 250sheet drawer installed with other optional drawers.
1 Pull the paper tray out of the support unit. If only a short piece of the paper is visible,
do not pull down to remove the paper.
Maintenance
Troubleshooting
Administration
Index
2 Gently slide the paper tray back into the support unit.
3 Pull the paper tray out of the support unit that is above the tray you just closed.
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Clearing paper jams
22
Printing
4 Pull the paper either up or down. If it does not pull easily one way, try the other way.
Paper handling
Maintenance
Troubleshooting
Administration
Index
5 Slide the paper tray back into the support unit.
Note: With this type of jam, there may be another jam under the print cartridge.
Remove the print cartridge and any jammed paper, and then reinstall the
print cartridge. See Replacing the print cartridge for more information.
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Clearing paper jams
23
Printing
Between a tray, the duplex unit, and the integrated tray
Paper handling
Maintenance
Troubleshooting
Administration
1 Pull the paper tray out of the support unit. If only a short piece of the paper is visible,
Index
do not pull down to remove the paper.
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Lexmark T522
Clearing paper jams
Printing
2 Slowly pull the duplex front access cover straight out from the duplex unit.
Paper handling
Maintenance
Troubleshooting
Administration
Index
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Clearing paper jams
25
Printing
3 Pull the integrated tray out of the printer.
If you see the edge of the paper in the integrated tray:
Paper handling
a Pull the paper down and out.
Maintenance
Troubleshooting
Administration
Index
b Slide the tray all the way into the printer.
c Slide the duplex front access cover back into the duplex unit. Make sure it snaps
into place.
If you do not see the edge of the paper in the integrated tray:
a Push the tray back into the printer.
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Lexmark T522
Clearing paper jams
Printing
b Open the printer upper and lower front doors.
c Remove the print cartridge. See Replacing the print cartridge for more
Paper handling
information. You should see the leading edge of the paper now.
d Pull the paper out.
Maintenance
Troubleshooting
Administration
Index
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Clearing paper jams
27
Printing
e Reinstall the print cartridge.
Paper handling
Align the slides on the print cartridge with the slots on the print cartridge cradle.
Use the colored arrows inside the printer for placement. Guide the print cartridge
down as it snaps into place.
Maintenance
Troubleshooting
Administration
Index
f Close the printer upper and lower front doors.
g Slide the paper tray all the way into the printer.
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Clearing paper jams
28
Printing
In the 2000-sheet drawer
1 Open the loading door.
Paper handling
2 Press the elevator down button.
3 Remove the paper jam. Clear all paper from the paper path of the drawer and printer.
Maintenance
Troubleshooting
Elevator down
button
Administration
Index
4 Make sure the stack of paper is neat and aligned; otherwise, another paper jam may
occur.
5 Close the door.
6 Allow a few seconds for the elevator to reach the top.
7 Press Go to resume printing.
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Lexmark T522
Clearing paper jams
Printing
Paper handling
250 Paper Jam
Check MP Feeder
Slowly pull the jammed print material straight out of the multipurpose feeder.
Maintenance
Note: To resolve the message, you must clear all paper from the paper path.
Troubleshooting
Administration
Index
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29
Clearing paper jams
Printing
Paper handling
260 Paper Jam
Check Env Feeder
Envelope jams may occur in two areas.
Maintenance
Note: To resolve the message, you must clear all paper from the paper path.
For instructions on clearing the jam, click the area where the jam occurred:
• At entry into the envelope feeder
Troubleshooting
• Between the envelope feeder and the printer
Administration
Index
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Clearing paper jams
31
Printing
At entry into the envelope feeder
Paper handling
Since the envelope feeder feeds envelopes from the bottom of the stack, the envelope on the
bottom is jammed.
1 Lift the envelope weight.
Maintenance
2 Flip the envelope weight back toward the printer.
3 Remove the stack of envelopes from the envelope feeder.
4 Slowly pull the jammed envelope straight out toward you.
Troubleshooting
Administration
Index
5 Replace the stack of envelopes in the envelope feeder.
6 Adjust the envelope edge guide.
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Clearing paper jams
32
Printing
7 Lower the envelope weight to the stack.
Paper handling
Note: If envelope jams continue to occur, repeat these steps and feed a single
envelope between steps 4 and 5. This may correct the problem.
Maintenance
Troubleshooting
Administration
Index
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Lexmark T522
Clearing paper jams
Printing
Between the envelope feeder and the printer
1 Lift the envelope weight.
Paper handling
2 Flip the envelope weight back toward the printer.
3 Remove the stack of envelopes from the envelope feeder.
Maintenance
4 Push the envelope support to the closed position.
Troubleshooting
Administration
Index
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Clearing paper jams
Printing
5 Open the printer upper front door.
6 Pull the envelope feeder up slightly and straight out of the printer. Set it aside.
Paper handling
Maintenance
Troubleshooting
Administration
Index
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Clearing paper jams
35
Printing
7 Pull the envelope straight out of the printer.
Paper handling
Note: You may have to remove the print cartridge to get the envelope out. See
Replacing the print cartridge for instructions.
Maintenance
Troubleshooting
Administration
8 Reinstall the envelope feeder. Make sure it snaps into place.
9 Close the printer upper front door.
Index
10 Replace the stack of envelopes in the envelope feeder.
11 Adjust the envelope edge guide.
12 Lower the envelope weight to the stack. ▲
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