Owner`s Manual Polycom 2
Owner’s Manual
Polycom 2-Line Phone V.2
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INTRODUCTION ................................................................................................................................... 5
IMPORTANT SAFETY AND CONFORMANCE INFORMATION FOR IP PBX BASE UNIT AND DESKPHONES.......... 5
Conformance ............................................................................................................................................. 5
Important Safety instructions .................................................................................................................... 5
FCC Information ......................................................................................................................................... 7
Customer Owned Coin/Credit Card Phones ............................................................................................... 7
Data Equipment......................................................................................................................................... 7
Systems ...................................................................................................................................................... 8
Automatic Dialers ...................................................................................................................................... 8
Equal Access Requirements ....................................................................................................................... 8
Electrical Safety Advisory ........................................................................................................................... 8
Radio Interference ..................................................................................................................................... 8
RF Radiation Exposure ............................................................................................................................... 9
Modifications............................................................................................................................................. 9
IMPORTANT SAFETY AND CONFORMANCE INFORMATION FOR VERTICAL CORDLESS TRANSMITTER AND
CORDLESS PHONES ........................................................................................................................................ 9
FCC Information ......................................................................................................................................... 9
Additional FCC Information ..................................................................................................................... 11
Using this Document................................................................................................................................ 15
Typographical conventions ...................................................................................................................... 15
Special messages ..................................................................................................................................... 15
WARNING ................................................................................................................................................. 15
Basic Requirements ................................................................................................................................. 16
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GETTING TO KNOW YOUR HOSTED PBX SYSTEM ............................................................................... 17
Before you Begin Your Installation .......................................................................................................... 17
Assigning Extension Numbers and Phone Numbers to Phones ................................................................ 19
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INSTALLING YOUR HOSTED PBX PHONE SYSTEM ............................................................................... 20
Installing Desk Phones ............................................................................................................................. 20
Option 1: Connect Desk Phones using your existing data network .......................................................... 21
Option 2: Connect Desk phones using your existing data network then connect the phones to your
computer ................................................................................................................................................. 21
Option 3: Connect phones wirelessly within 40’ using the Wireless Adapter .......................................... 21
Note ......................................................................................................................................................... 22
Setting up the Base .................................................................................................................................. 23
To attach the base as a desk mount: ....................................................................................................... 23
To attach the base as a wall mount: ....................................................................................................... 24
Activating the Service .............................................................................................................................. 25
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USING YOUR HOSTED PBX PHONE SYSTEM ....................................................................................... 26
System Description .................................................................................................................................. 26
Getting Started ........................................................................................................................................ 26
Polycom 2-Line Desk Phone ..................................................................................................................... 26
Desk Phone– Basic Call Features ............................................................................................................. 29
Answering Calls ....................................................................................................................................... 29
Answering When Not in Another Call ...................................................................................................... 29
To answer a call using the handset ......................................................................................................... 29
To answer a call using Hands-Free Speakerphone mode: ....................................................................... 29
To answer a call using the headset:......................................................................................................... 29
Handling Multiple Calls............................................................................................................................ 30
Answering When in Another Call ............................................................................................................. 30
Managing Incoming Calls ........................................................................................................................ 30
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Rejecting Calls.......................................................................................................................................... 30
Diverting Calls .......................................................................................................................................... 31
Ending a Call ............................................................................................................................................ 32
Placing a call ............................................................................................................................................ 32
To place a call using the handset: ............................................................................................................ 32
To place a call using Hands-Free Speakerphone mode:........................................................................... 32
To place a call using the headset ............................................................................................................. 33
To place a call using the Dial key: ............................................................................................................ 33
Managing Call Lists ................................................................................................................................. 34
Call Hold .................................................................................................................................................. 35
Call Transfer............................................................................................................................................. 35
Note ......................................................................................................................................................... 37
Call Park ................................................................................................................................................... 38
Paging (Intercom) .................................................................................................................................... 38
Forwarding Incoming Calls ...................................................................................................................... 39
To disable call forwarding: ...................................................................................................................... 41
Conference Calls ...................................................................................................................................... 41
To split a conference call: ........................................................................................................................ 41
To set up a conference call using the Join soft key: ................................................................................. 41
To end a conference call: ......................................................................................................................... 41
Using Voicemail ....................................................................................................................................... 42
Setting up the voicemail box for the first time......................................................................................... 42
Retrieving messages from your Desk Phone ............................................................................................ 42
Retrieving messages when you are away from the office ....................................................................... 43
Returning a Call ....................................................................................................................................... 43
Change your Voicemail PIN ..................................................................................................................... 43
Record a Personal Greeting via the Phone............................................................................................... 43
Forward Voicemail Messages via the Phone ........................................................................................... 43
Logging into your Voicemail Box via the Web ......................................................................................... 43
Retrieving messages via the Web ............................................................................................................ 44
Forward Voicemail Messages via the Web .............................................................................................. 44
Voicemail Notification via Email .............................................................................................................. 44
To Create a Voicemail Group ................................................................................................................... 44
Additional Call Features........................................................................................................................... 45
Redial ....................................................................................................................................................... 46
Speed Dial list .......................................................................................................................................... 46
Assigning New Speed Dial Indexes........................................................................................................... 46
Managing Contacts ................................................................................................................................. 47
To add a contact to the local contact directory from a call list: .............................................................. 49
To edit a contact in the local contact directory: ...................................................................................... 50
To delete a contact from the local contact directory: .............................................................................. 50
To search for a particular contact in the local contact directory: ............................................................ 51
Inbound Caller ID ..................................................................................................................................... 52
Directed Call Pickup ................................................................................................................................. 52
Extension Set-Up options ......................................................................................................................... 53
Enable All Call Forwarding ....................................................................................................................... 53
Disable Call Forwarding ........................................................................................................................... 53
Do Not Disturb ......................................................................................................................................... 55
Features > Do not disturb again .............................................................................................................. 55
To configure the time and date: .............................................................................................................. 56
Display Contrast....................................................................................................................................... 56
Headset Memory Mode ........................................................................................................................... 57
To permanently enable the Headset Memory Mode: .............................................................................. 57
To activate Headset Memory Mode: ....................................................................................................... 57
3
Electronic Hookswitch.............................................................................................................................. 57
To select a headset that supports electronic hookswitch: ....................................................................... 56
Ring Type ................................................................................................................................................. 56
Language Support.................................................................................................................................... 57
To change the language: ......................................................................................................................... 57
Directory Search ...................................................................................................................................... 57
To change the directory search parameter: ............................................................................................ 57
Muting the Microphone........................................................................................................................... 58
Adjusting the Volume .............................................................................................................................. 58
5
ADMINISTRATOR FUNCTIONS ........................................................................................................... 59
Making Changes through the Web-based Control Panel......................................................................... 59
Logging In ................................................................................................................................................ 59
Viewing a List of your Phone Numbers and Extensions ........................................................................... 60
Moving a Stand Alone Phone................................................................................................................... 60
Note ......................................................................................................................................................... 60
Moving a Shared Line Phone ................................................................................................................... 60
Changing the Extension Number of a Phone ........................................................................................... 61
Changing the Display Name of a Phone .................................................................................................. 61
Changing the Time Zone of a Phone ........................................................................................................ 61
Changing the Outbound Caller ID of a Phone .......................................................................................... 61
Changing the Failover Routing of a Phone .............................................................................................. 62
Viewing Call History for a Phone ............................................................................................................. 62
Control Panel Additional Features: .......................................................................................................... 62
4
1 Introduction
Congratulations on purchasing the Hosted PBX phone system and
service. You will now be able to share your phone connection
between fixed & wireless handsets and across multiple locations
using the latest in ‘Voice over IP’ services.
This User Guide will show you how to setup and use your new Hosted
PBX phone system and service.
IMPORTANT SAFETY AND CONFORMANCE
INFORMATION FOR IP PBX BASE UNIT AND
DESKPHONES
Conformance
This equipment is designed for use in the United States.
This equipment complies with the following standards:
FCC Part 15, Subparts B, C, D
FCC Part 68
UL60950
Analog extension ports: TNV3
CO port: TNV3
ADSL port: TNV3
Power fail port TNV3
LAN/WAN ports SELV
Important Safety instructions
The following safety information is reprinted from IEC60950.
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When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock,
and injury to persons, including the following:
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not
use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
Do not use this product near water (for example, in a wet
basement).
Do not place this product on an unstable cart, stand, or table. The
product can fall, causing serious damage to the product.
Slots and openings in the cabinet and the back or bottom are
provided for ventilation, to protect it from overheating; these
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openings must not be blocked or covered. This product should
never be placed near or over a radiator or heat register. This
product should not be placed in a built-in installation unless proper
ventilation is provided.
This product should be operated only from the type of power
source indicated in the manual. If you are not sure of the type of
power source to your building, consult your dealer or local Power
Company.
The power socket outlet must be located near the product and
must be easily accessible to allow plugging/unplugging.
Do not allow anything to rest on the power cord. Do not locate this
product where persons walking on it will abuse the cord.
Do not use an extension cord with this product’s AC power cord.
The AC outlet for this product should not be used for any other
electrical equipment.
Never push objects of any kind into this product through
cabinetslots as they can touch dangerous voltage points or short
out parts that could result in a risk of fire or electric shock. Never
spill liquid of any kind on the product.
To reduce the risk of electric shock, do not disassemble this
product, but take it to a qualified serviceman when some service
or repair work is required. Opening or removing covers can
expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the product is
subsequently used.
Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
- When the power supply cord or plug is damaged or frayed.
- If liquid has been spilled into the product.
- If the product has been exposed to rain or water. - If the product
does not operate normally by following the operating
instructions.
- Adjust only those controls that are covered by the operating
instructions because improper adjustment of other controls can
result in damage and will often require extensive work by a
qualified technician to restore the product to normal operation. If the product has been dropped or the cabinet has been
damaged.
- If the product exhibits a distinct change in performance.
Avoid using a telephone during an electrical storm. There can be
a remote risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the
leak.
CAUTION
Use only 26 AWG line cord or larger for
Central Office line connections.
6
FCC Information
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by ACTA.
A FCC compliant telephone cord and modular plug is provided with
this equipment. This equipment is designed to be connected to the
telephone network or premises wiring using a compatible modular
jack that is Part 68 compliant. See Installation Instructions for
details.
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an
incoming call. Typically, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be
connected to a line (as determined by the total RENs) contact the
local Telephone Company.
If this system causes harm to the telephone network, the
telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice
isn’t practical, the Telephone Company will notify the customer as
soon as possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
The Telephone Company may make changes to it’s facilities,
equipment, operations or procedures that could affect the
operation of the equipment. If this happens the Telephone
Company will provide advance notice so you can make the
necessary modifications to maintain uninterrupted service. If the
equipment is causing harm to the telephone network, the
Telephone Company may request that you disconnect the
equipment until the problem is resolved.
Connection to party line service is subject to state tariffs. (Contact
the state public utility commission, public service commission or
corporation commission for information.)
This equipment is hearing aid compatible.
Customer Owned Coin/Credit Card Phones
To comply with state tariffs, the Telephone Company must be given
notification prior to connection. In some states, the state public utility
commission, public service commission or corporation commission
must give prior approval of connection.
Data Equipment
The table below shows which jacks are associated with which
modes of operation:
Mode of Operation
USOC Jack
Permissive
RJ11C
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Systems
Facility Interface Codes (FIC), Service Order Codes (SOC), USOC
Jack Codes and Ringer Equivalence Numbers (REN) are shown in
the table below for each port where applicable:
Port
FIC
SOC
USOC
REN
Line
1 02LS2
9.0Y
RJ11C
0.1B
Line
2 02LS2
9.0Y
RJ11C
0.1B
Line
3 02LS2
9.0Y
RJ11C
0.1B
02LS2
9.0Y
RJ11C
0.1B
Phone
Automatic Dialers
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR)
MAKING TEST CALLS TO EMERGENCY NUMBERS:
1. Remain on the line and briefly explain to the dispatcher the
reason for the call.
2. Perform such activities in the off-peak hours, such as early
morning or late evenings.
Toll Restriction and Least Cost Routing Equipment The
software contained in Hosted PBX phone system to allow user
access to the network must be upgraded to recognize newly
established network area codes and exchange codes as they are
placed into service.
Failure to upgrade the premises systems or peripheral equipment to
recognize the new codes as they are established will restrict the
customer and the customer’s employees from gaining access to the
network and to these codes.
Equal Access Requirements
This equipment is capable of providing users access to interstate
providers of operator services through the use of access codes.
Modification of this equipment by call aggregators to block access
dialing codes is a violation of the Telephone Operator Consumers
Act of 1990.
Electrical Safety Advisory
It is strongly suggested that an AC surge arrestor be installed in the
AC outlet to which this equipment is connected.
Radio Interference
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
8
generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
RF Radiation Exposure
This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installed and operated with a minimum distance of 8 inches (20
centimeters) between the radiator and your body.
This transmitter must not be co-located or operated in conjunction
with any other antenna or transmitter.
Modifications
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment. There are no user-serviceable parts or adjustments
inside this equipment - please do not open the equipment case.
IMPORTANT SAFETY AND CONFORMANCE
INFORMATION FOR VERTICAL CORDLESS
TRANSMITTER AND CORDLESS PHONES
FCC Information
This equipment complies with Part 15 of the FCC rules and Part
68 of the FCC rules, and the requirements adopted by the
Administrative Council for Terminal Attachments (ACTA).
Located on the equipment is a label that contains, among other
information, the FCC registration number, and the ringer
equivalence number (REN). If requested, this information must
be provided to the telephone company. The REN is used to
determine the number of devices which may be connected to
the telephone line. Excessive RENs on the telephone line may
result in devices not ringing in response to an incoming call. In
most, but not all areas, the sum of the RENs should not exceed
five (5.0). To ascertain the number of devices that may be
connected to the line, as determined by the total RENs, contact
the telephone company to determine the maximum REN for the
calling area.
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This equipment cannot be used on the telephone companyprovided
coin service. Connection to Party Line Service is
subject to State Tariffs. If this equipment causes harm to the
telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be
required. If such advance notice is not practicable, the
telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe this is necessary.
The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone
company will provide advance notice to enable you to make the
necessary modifications in order to maintain uninterrupted
service. If the trouble is causing harm to the telephone network,
the telephone company may request you to disconnect the
equipment from the network until the problem is resolved.
This equipment uses the following USOC jacks: RJ11C.
It is recommended that the customer install an AC surge
arrester in the AC outlet to which this device is connected. This
is to avoid damage to the equipment caused by local strikes of
lightening and other electrical surges.
This product is manufactured for Vertical Communications, Inc.
Copyright© 2009. All rights reserved. Any copying or
reproduction of the product or its associated user manual is
strictly prohibited. The content of this document is subject to
change without prior notice.
Consumer Information
1. This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the back of this equipment
is a label that contains, among other information, a product
identifier in the format US:T7HCT8010. If requested, this number
must be provided to the telephone company.
2. An applicable certification jacks Universal Service Order Codes
(USOC) for the equipment is provided (i.e., RJ11C) in the
packaging with each piece of approved terminal equipment.
3. A plug and jack used to connect this equipment to the premises
wiring and telephone network must comply with the applicable FCC
Part 68 rules and requirements adopted by the ACTA.
4. The REN is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on a telephone line
may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of RENs should not exceed
five (5.0). To be certain of the number of devices that may be
connected to a line, as determined by the total RENs, contact the
local telephone company.
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Additional FCC Information
1. If this equipment causes harm to the telephone network, the
telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice
isn’t practical, the telephone company will notify the customer as
soon as possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
2. The telephone company may make changes in its facilities,
equipment, operations or procedures that could affect the operation
of the equipment. If this happens the telephone company will
provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
3. Should you experience trouble with this equipment, please contact
your Service Provider for repair or warranty information. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved.
4. Please follow instructions for repairing if any (e.g. battery
replacement section); otherwise do not alternate or repair any parts
of device except specified.
5. Connection to party line service is subject to state tariffs. Contact
the state public utility commission, public service commission or
corporation commission for information.
6. NOTICE: If your home has specially wired alarm equipment
connected to the telephone line, ensure the installation of this
1.9GHz DECT Product for VoIP and PSTN does not disable your
alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualified
installer.
7. This equipment is hearing aid compatible.
NOTICE: According to telephone company reports, AC electrical
surges, typically resulting from lightning strikes, are very
destructive to telephone equipment connected to AC power
sources. To minimize damage from these types of surges, a
surge arrestor is recommended.
Applicable for Coin or Pay Phone Only
To comply with state tariffs, the telephone company must be
given notification prior to connection for customer-owned coin or
credit card phone. In some states, the state public utility
commission, public service commission or corporation
commission must give prior approval of connection.
Important Safety Information
Charge the battery or handset only in combination with CP2002
Charger and the SALOM SSW-1444US adapter that comes with
the product. Plug the SALOM SSW-1444US AC/DC adaptor in a
wall outlet socket near the equipment for easy access/removal of
the AC/DC adaptor.
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Important Battery Information
This product uses rechargeable Lithium-ion batteries 3.7V, 650mAh.
Only use batteries that come with the handset or dedicated spare
batteries marked with “Battery Pack 3.7V 650mAh Li-ion”. Do not use
any other type, since this may present a risk of leakage, fire, explosion
or other hazardous situation. For battery replacement or removal please
remove the battery cover of the handset. Never disassemble, customize
or short-circuit batteries. Do not place battery in fire or heat the battery.
Charge the battery or handset only in combination with CP2002
Charger and the SALOM SSW-1444US adapter that comes with the
product.
Sensitive Electronic Environment
Any radio-based equipment can potentially cause interference with
other equipment and can be interfered from other equipment. This also
applies for DECT equipment. However due to the very low transmission
power level the chances for interference are very small. Research
proves that operational DECT phones normally don’t influence
electronic equipment however some precautions must be taken into
account for sensitive electronic equipment e.g. sensitive laboratory
equipment. When DECT phones operate in straight nearness of
sensitive electronic equipment incidental influence can appear. You are
advised not to place the DECT phone on or close (less than 10cm) to
this kind of equipment, even in standby mode. Please also use the other
documentation supplied with the various parts of your telephone
system.
Product Disposal Information
Disposal of electrical and electronic products in countries outside
the European Union should be done in line with the local
regulations. If no arrangement has been made with Vertical
Communications or your supplier, please contact the local
authorities for further information.
Battery Disposal Information
Defect or exhausted batteries should never be disposed of as
municipal waste. Return old batteries to the battery supplier, a
licensed battery dealer or a designated collection facility. Do not
incinerate batteries.
Regulatory Information
Interference Information:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
12
residential installation. This equipment generates uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING: Changes or modifications to this equipment not
expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment. Privacy of
communications may not be ensured when using this phone.
Exposure to Radio Frequency (RF) Signals:
This wireless phone is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission limits for
exposure to radio frequency (RF) energy set by the Federal
Communications Commission (FCC) of the U.S. Government.
These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. The
guidelines are based on the safety standards previously set by
both U.S. and international standards bodies. These standards
include a substantial safety margin designed to assure the safety
of all persons, regardless of age and health. This device and its
antenna must not be co-located or operating in conjunction with
any other antenna or transmitter.
This product has been shown to be capable of compliance for
localized specific absorption rate (SAR) for uncontrolled
environment/general population exposure limits specified in
ANSI/IEEE Std. C95.1-1992 and had been tested in accordance
with the measurement procedures specified in FCC/OET Bulletin
65 Supplement C (2001) and IEEE 1528-2003” .
CAUTION: To maintain the compliance with the FCC’s RF
exposure guideline, place the base unit at least 20 cm from
nearby persons. For body worn operation, this handset has also
been tested and meets the FCC RF exposure guideline when
used with the Vertical belt clip supplied for this product. Use of
other accessories may not ensure compliance with FCC RF
exposure guidelines.
Hearing Aid Compatibility (HAC/VC):
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This handset meets the FCC standard for Hearing Aid
Compatibility.
FCC Identifier:
Name of Grantee:
ELIRTX3080
RTX America Inc.
Date Granted:
9/23/05
Grant Number:
R0508295-4
Equipment Class:
Notes:
Part 15 Unlicensed PCS portable
Tx held to ear
RTX3080.32
FCC Rule Parts:
15D
Frequency Range:
1921.54-1928.45MHz
UL Identifier:
E253011-A4-UL-1
Date Granted:
11/15/05
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Using this Document
Notational conventions
Acronyms are defined the first time they appear in the text. The
term LAN refers to a group of Ethernet-connected computers at
one site.
Typographical conventions
Italic text is used for items you select from menus and drop-down
lists and the names of displayed web pages.
Bold text is used for text strings that you type when prompted by the
program, and to emphasize important points.
Special messages
This document uses the following icons to draw your attention to
specific instructions or explanations.
Note
Definition
Provides clarifying or non-essential information on the current
topic.
Explains terms or acronyms that may be unfamiliar to many
readers. These terms are also included in the Glossary.
Provides messages of high importance, including messages
relating to personal safety or system integrity.
WARNING
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Basic Requirements
The Hosted PBX phone system is designed to use your existing
broadband data connection as well as the existing data wiring in
your office. Where you don’t have data wiring, you may use the
optional Wireless Transmitter and Wireless Adapters to connect
Desk Phones wirelessly.
In order to use all the features of the Hosted PBX phone system and
service, you must have the following:
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Broadband Internet access
At least one free port on your router or modem/router
Your router must be set to DHCP
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2 Getting to know your Hosted PBX system
Before you Begin Your Installation
The Hosted PBX phone system is designed to use your existing
broadband data connection as well as the existing data wiring in
your office. Where you don’t have data wiring, you may use the
optional Wireless Transmitter and Wireless Adapters to connect
Desk Phones wirelessly. In order to begin using your new phone
system and service, you need to perform the following steps:
1. Make sure you have received all of your phones and optional
equipment
2. Go to https://cp.serverdata.net. Enter your login name and
password to the Control Panel
3. Activate your phone lines
4. Install your phones and optional equipment
You have several options regarding how to setup your new phone
system. How you choose to install your phone system will depend
on your existing data network and the phones and optional
equipment you have purchased. The diagrams below describes
options for setting up the phone system.
Standard Setup Options:
This diagram depicts your setup options. By purchasing the
optional Wireless Transmitter and Wireless Adapters you may
also connect Desk Phones wirelessly.
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Cordless Phones:
This diagram depicts the setup options for Cordless Phones.
Cordless phones can be used in conjunction with Desk Phones or
they can be installed stand-alone.
Fax Adapter:
This diagram depicts the setup options for the Fax Adapter. The
Fax Adapter allows you to use your existing fax machine with the
Hosted PBX service.
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Setup Options that are not supported
The following setup options ARE NOT supported:
1. Connecting a phone through multiple routers
2. Connecting one phone to another
3. Connecting a phone wirelessly and then connecting a PC
Assigning Extension Numbers and Phone Numbers to Phones
Each phone is assigned an extension and a phone number.
Packing list includes a list of your phones and their associated
phone numbers and extension. You should have also received and
19
email from us with the phone numbers and extensions associated
with each enhanced services such as an Auto Attendant or
WebFax. You may also log into your Control Panel at
https://cp.serverdata.net to view a list of your phone numbers and
extensions.
3 Installing your Hosted PBX Phone System
Installing Desk Phones
Desk Phones can be installed in the following ways
•
•
•
•
You may connect Desk Phones Wirelessly to the Optional
Wireless Transmitter and Optional Wireless Adapters
You may connect Desk Phones to your existing router
You may connect Desk Phones to any data wall jack on your
existing network
You may connect a Desk Phone to a wall jack or router then
connect a PC to the Desk Phone.
1. Assemble the Desk Phones
Use the included coiled handset cord and connect one end into
the base of the handset and the other end into the handset port
on the side of the phone la beled (there is a handset port and a
headset port)
2. Connect the Desk Phone
For your convenience, you have four options to connect your Desk
Phones. You may use any or all of them
20
Option 1: Connect Desk Phones using your existing data
network
Use the included phone cord and connect one end into the port on
the back of the phone labeled
and connect the other end into
any data port on your network (router, switch or wall jack).
To your router or wall jack
Option 2: Connect Desk phones using your existing data network
then connect the phones to your computer
If you already have a computer using a wall data jack or
router/switch port,unplug the computer from the network, then
connect the phone using the steps in Option 1. Plug your computer
into the port on the back of the phone labeled
To your router or wall jack
To your PC
Option 3: Connect phones wirelessly within 40’ using the
Wireless Adapter
Installing Wireless Transmitter
The wireless adapter allows a desk phone to be used without a cord
connecting it to the Wireless Transmitter. The range of the wireless
adapter is 40 feet from the Wireless Transmitter.
21
The wireless adaptor has its own power supply. Plug the phone’s
power cord into the short “power in” cord on the wireless adapter
and then into the wall outlet. Then,
1. Plug the included LAN cable into the Wireless Adapter
2. Plug the other end of the LAN cable into the back of the phone
using the port.
3. Plug the Wireless Adapter long power cord into an outlet
To avoid interference or static on the phone, place the Wireless
Adapter away from the phone as shown.
Note
3. Connect Power to the Desk Phone
Use the included power cord and plug one end into the back of the
phone and the other end into the wall outlet. The phone will indicate
that it is configuring itself. Once the phone has finished its
configuration, it is ready to make and receive phone calls.
22
Setting up the Base
Before using the Desk Phone, you must attach the base. The
base has two pins: one that retracts and one that is stationary.
These pins attach the base to the phone. Attaching the Base
Attach the phone base to the phone in one of the following ways:
•
•
As a desk mount
As a wall mount
To attach the base as a desk mount:
1. Place all cords in the recessed area above the modular jacks.
2. Align the protrusions on the bracket with their corresponding holes
in the phone.
23
3. Snap them together to lock the bracket to the phone.
To attach the base as a wall mount:
1. Place all cords in the recessed area below the modular jacks.
2. On the back of the phone, remove the key located behind the
hook switch and reposition it so that the end tab (at a 450 angle)
is facing up
24
3. Using wall anchors (not included), fasten the base stand with the
mounting tab facing up.
4. Align the base stand tabs with their corresponding insertion points
on the phone, and then snap the phone into place (as shown).
Activating the Service
Before you can make or receive calls, you need to activate your
phone line(s). This also activates the billing for your phone
line(s). To activate your phone line(s):
1. Go to https://cp.serverdata.net and enter your Control Panel login
name and password.
2. On the 1st screen, click “Activate Phone Lines” button.
25
NOTE- You will activate all of your lines at once, so if there is
no “Activate Lines” button, then you have already activated the
lines.
4 Using Your Hosted PBX phone system
System Description
•
•
•
The Hosted PBX phone system supports up to 100 phones
You can have as few as one phone at an address
Through your Control Panel, you can view information and make
changes to phone system
Getting Started
This section of your Owner’s Manual is your guide to using the
Hosted PBX phone system and its features. It also explains how to
program system settings for your Desk Phones.
Polycom 2-Line Desk Phone
Introduction to your Polycom 2-Line Desk Phone
The 2- Line Desk Phone is a fully-featured business phone with a
host of useful features designed to make your business
communications more efficient.
It features a 3-line display that contains prompts and menus with
selectable options. This unique menu-driven interface makes the
system simple to use, and no codes are needed to program and
activate features.
Some system settings are programmed through your Control Panel
website while others are programmed through the phone.
26
No
Part Name
Description of function
1
Message Waiting
Indicator
This will alert you to voice and text (instant)
messages.
2
Line Icons
Use these keys to activate up to lines that can be
assigned to your phone. The associated icons
represent:
-Registered line
-Registered shared line
-Unregistered line
-Voicemail
-Speed-Dial
Ringing
-Call in
progress/Conference
-Call
Forwar
d
3
Soft Keys
The screen will display labels for these keys, to
identify their context-sensitive functions
27
4
Line Indicators
5
Line Keys
The LED’s indicate the following:
- Solid green-An active call is in progress. Fast flashing green-There is an Incoming
(ringing) call.
-Flashing red-The call is on hold.
Activate up to two lines that can be assigned to your
phone.
and
6
Hold
Holds an active call or resumes a held call.
7
Headset
8
Speakerphone
9
Hands-free
Microphone
-
Picks up audio during hands-free calls. Place your phone on
a hard, flat surface for best results.
10
Volume Keys
Adjusts the volume of the handset, headset, speaker,
and ringer.
11
Microphone Mute
Allows you to place and receive calls through an
optionally connected headset.
Allows for hands-free communication during calls.
Mutes local audio during calls.
12
Dial Pad
Provides the 10 digits, alphabetic characters, and special
characters available in context-sensitive applications.
13
Feature Keys
Access important features using these keys.
Dials phone numbers or allows you to view the placed
call list.
Accesses local (your phone) and call server features
28
14
Navigation keys
Use arrow keys to scroll through the displayed
information.
and
4
Use (the Select key) to select a field of displayed data or
enter edit mode for some settings.
15
Speaker
For ringer and hands-free audio output.
16
Hookswitch
17
Graphic Display
Shows information about calls, messages, soft keys,
time, date, and other relevant data.
Desk Phone– Basic Call Features
Answering Calls
When you are not in another call, you can answer a call in three
basic ways using your Desk Phone
•
•
•
Using the handset
Using the speakerphone
Using the headset
Answering When Not in Another Call
In all cases, the active call will appear on the graphic display
showing call duration and destination.
To answer a call using the handset
Pick up the handset.
To answer a call using Hands-Free Speakerphone mode:
Do one of the following steps:
Press .
With the handset on-hook, press
opposite the
incoming call (where the line status indicator is flashing green).
Press the Answer soft key.
To answer a call using the headset:
29
Press
headset.
to answer the call through an optionally connected
If Headset Memory Mode is activated, press
Answer soft key.
or the
Handling Multiple Calls
You can make or receive two simultaneous phone calls on your
Desk Phone. These can be two different phone calls or the calls
can be joined in a conference. If you are on a call and have
another call on hold, or you are on a conference with two callers,
the third call will be sent to your voicemail box.
Answering When in Another Call
1. Press
2. Press
to place the original call on hold.
to access the new call.
Soft key labels are updated on the display showing Ignore,
Answer, and Reject.
3. Answer the incoming call.
This places the original call on hold and refreshes the soft key
labels.
OR
Do one of the following steps:
Answer the call by pressing
or
associated with the second incoming call.
The first call is put on hold and the second call is answered.
Managing Incoming Calls
You can distinguish incoming calls from contacts in your
directory by sending them directly to your voice mail, or by
transferring them directly to another party.
Rejecting Calls
You can customize your phone so that incoming calls from a
particular party are immediately sent to your voice mail.
To send incoming calls from a particular contact directly to voice
mail:
30
1. Press the Dir soft key.
2. Use
3. Press
and
to scroll through the list to find the contact.
to select the entry.
4. Press the Edit soft key.
5. Press
repeatedly until the Auto Reject field is displayed.
6. Press
, and then
Enabled.
to change between Disabled and
7. Press the Ok or Cancel soft keys to accept or cancel changes.
8. Press
repeatedly to return to the idle display.
Diverting Calls
You can customize your phone so that incoming calls from a
particular party are transferred directly to a third party.
To divert incoming calls from a particular contact:
1. Press the Dir soft key.
2. Use
3. Pres s
and
to scroll through the list to find the contact.
to select the entry.
4. Press the Edit soft key.
5. Press
repeatedly until the Divert Contact field is displayed.
6. PressPress
7. Enter the number of the party to whom you want to divert the call.
8. Press the Ok or Cancel soft keys to accept or cancel changes.
9. Scroll down to the Auto Divert field.
31
10. Press
, and then
Enabled.
to change between Disabled and
11. Press the Ok or Cancel soft keys to accept or cancel changes.
12. Press
repeatedly to return to the idle display.
Ending a Call
To end a call:
Do one of the following steps:
Press the EndCall soft key.
Replace the handset.
Press
if in
if in Hands-free Speakerphone Mode, or
Headset Mode
Placing a call
You may dial 7, 10, 11-digit phone numbers or international phone
numbers. Additionally, you my call any other 3-digit extension. You
may place a call in the following ways:
•
•
•
Using the handset
Using the speakerphone
Using the headset
•
Using
•
Using
or
During a call, you can alternate between Handset, Headset, or
Hands-Free Speakerphone modes by pressing the
or
keys, or picking up the handset.
Call duration on an active call is monitored through a local call
timer. This is visible within the active call window on the graphic
display.
To place a call using the handset:
Do the following steps in any order:
1. Pick up the handset.
2. Dial the desired number using the dial pad.
To place a call using Hands-Free Speakerphone mode:
32
Do one of the following steps:
1. With the handset on-hook, press
,
,
, or the NewCall soft key to obtain dial tone.
2. Dial the desired number using the dial pad.
OR
With the handset on-hook, dial the desired number using the
dialpad.
Press
,
, or
.
To place a call using the headset
Do one of the following steps:
1. With the optional headset connected, press
,
, or the NewCall soft
key to
obtain dial tone.
2. Press
.
3. Dial the desired number using the dial pad.
4. With the optional headset connected, dial the desired number
using the dial pad.
OR
1. Press
. You will hear a dial tone.
2. Enter the desired number
To place a call using the Dial key:
Do one of the following steps:
1. Press the Callers soft key to view the Receive Call list.
2. Press
to view the Placed Call list.
OR
1. Use
and
2. Press
to scroll through the list to find the contact.
to complete the call.
33
Note
You do NOT need to dial 9 to make a phone
call.
Managing Call Lists
A list of up to four current calls is maintained. You can scroll
through this list using the
and
. Calls are ordered using
the following priorities: active, alerting, then held. Calls with the
same priorities are ordered oldest first. If there are no current
calls, this list is empty.
Local lists of incoming - both missed and received calls - and outgoing
(also known as placed) calls is maintained by the phone (up to 99 for
each list). The initial view of both lists shows the list title and the first
two calls in the list, where the first call is displayed in reverse video to
indicate that it is currently selected. A symbol to indicate whether the
call was answered
or
missed
is shown for each entry in the incoming list. Press
the Callers soft key to view the Received Calls list (shown in
the following figure).
Press
to view the Placed Calls list (shown in the
following figure).
To manage the listed calls:
•
To return the call:
Press
•
To return to the previous menu:
Press
•
to return the call.
.
To store the contact to the local contact directory:
Press
to select the entry, then press the Save soft key.
34
Press the Info soft key to see the call information. The
name is displayed.
Note
•
Access the other information by using the Up and Down
arrow keys.
To delete the call from list: 1. Press the Delete soft key.
2. Press
Note
repeatedly to return to the idle display.
Press the Right arrow key from the idle display to access
the Placed Calls list. Press the Down arrow key from the
idle display to access the Received Calls list. You can use
these shortcuts while placing calls or performing
transferring and conferencing functions.
You can manually clear the call lists. They are
automatically cleared when you restart the phone.
Note
Call Hold
To place a call on hold
When you place a call on hold, the caller will be presented with the
standard phone system hold music or your custom hold music if you
have uploaded hold music through the Control Panel.
During a call, press
. This will be indicated on the graphic
display by the hold icon as the line indicator.
Press
again or the Resume soft key to resume the call.
The active audio icon (one of
as the line indicator.
,
, or
) appears
Multiple Calls on Hold
If multiple calls are on hold, use
and
to switch between
the calls, then press the Resume soft key to retrieve the desired
call.
Call Transfer
You can transfer calls from your Desk Phone to another Desk
Phone in your office or to any other phone number outside your
office. For example, if you receive a call from a coworker in the
office, you can transfer that call to another coworker in the office or
on his cellular phone outside the office.
A call can be transferred in one of three ways:
35
•
•
•
Consultative transfer - The party to whom you want to transfer the
call answers their phone before you transfer the call or hang up.
You can consult with them before completing the transfer.
Blind transfer - The call is automatically transferred after you dial
the number of the party to whom you want to transfer the call.
Attended transfer—The parties are automatically connected to
each other after you exit the conference.
To transfer a call:
1. During a call, press Trans soft key. The active call is placed on
hold.
2. Do one of the following steps:Do one of the following steps:
a)
Enter the number to which you want to transfer the call. A
nor-mal (or consultative) transfer is assumed.
b)
Press the Normal soft key to access the local contact
directory, corporate directory, or received callers list. Then
choose either the Dir or Callers soft key. Choose the number to
which you want to transfer the call.
3. As soon as the ring-back sound is heard or after the party
answers, press Trans soft key to complete the transfer.
You can talk privately to the party to which you are transferring
the call before the transfer is completed.
If you are using a handset, the transfer can be completed by
putting the handset on the cradle.
You can cancel the transfer before the call connects by pressing
the Cancel soft key.
To perform a blind transfer:
1. During a call, press the Trans soft key.
2. Press the Blind soft key.
3. Do one of the following steps:
a) Enter the number to which you want to transfer the call.
b) Press the Dir soft key to access the local contact directory, use
and
to access the contacts, and then press
.
c) Press the Dir soft key to access the corporate directory, search
for the desired contact, and then press
.
d) Press the Callers soft key to access the Received Call list, use
36
and
to access the contact, and then press
.
e) Press
to access the Placed Call list, use
to access the contact, and then press
and
.
At this point, the call is connected to the number to which you
are transferring them.
Transferring an external call to an external number ties up
two lines. If you wish to avoid tying up two lines, please refer
to
Note
“Using Network-based Call Transfer”
Call Transfer to Voicemail
You may transfer any caller to a specific voicemail box belonging
to any other user on the system.
1. During a call, press the Trans soft key.
2. Press the Blind soft key.
3. When you hear the dial tone, dial *99 plus the desired extension
number
4. Your line will hang up and the extension you transferred to the
desired voicemail box.
Using Network-based Call Transfer
This call transfer method is used when you want to transfer a call
without tying up two lines on your phone system. It uses our
network to transfer the call instead of the phone system.
1. Receive a call on your Desk Phone
2. Touch #5 to start the transfer (this will place your caller on hold)
3. At the dial tone, enter the extension or phone number you want to
transfer the caller to
4. When the transfer party picks up the phone, touch #5 again.
5. All three of you will be connected.
6. Hang up and the two parties are connected (without tying up any
of your lines)
If the transfer party does not pick up the phone, touch #6
to return to the original caller.
Note
37
Call Park
To Park a call
Parking a call is very similar to putting a call on hold. The key
difference is, when you put a call on hold you can only retrieve the
held call from the phone that put the call on hold. With Call Park,
you can put a call on hold and pick it up from ANY phone within
the same Call Park Group. Through the Control Panel, Call Park
Groups can be creates so specific groups of phones can park calls
for each other. If you do not create specific Call Park Groups, all
phones are automatically assigned to the Standard Call Park
Group.
To create a Call Park Group which allows specific phone to park
calls for each other, login to the Control Panel and click the Groups
Tab then select Call Park Groups.
To Park a Call:
1. While on a call, press the More soft key
2. Press the Park soft key
3. The phone will respond with a voice prompt such as “Call Parked
on 9001”. The caller will hear hold music.
4. To pickup the parked call, anyone on any phone may dial the park
number (9001 in this example) to be connected with the caller.
When a call is parked on a phone, one of the lines on that
phone is used until the call is picked up by another phone.
Note
Paging (Intercom)
To page to all phones
Paging allows you to speak to all phones at the same time through
their speaker phone. If you pick up the handset during a page, you
will hear the message in the handset. Paging is used to make
announcements such as “Jim, you have a visitor in the lobby” or to
let people know about a parked call such as “Susan, you have a
call waiting on Park 2”. Paging will only notify phones not in use or
not set to DND.
To group specific phones so only they receive specific Paging calls,
login to the Control Panel and click the Groups Tab then select
Paging Groups.
Initiating a Page
1. Either pick up the handset or uses the speaker phone
2. Dial the Paging Group (9100 is the Standard Paging Group for all
phones).
3. WAIT FOR THE TONE before speaking
38
4. Make your announcement which will be heard on all phones
(except phones set to DND or phones in use).
5. Hang up the phone when finished
Answering a Page
1. Either pick up the handset or uses the speaker phone
2. Press the “Answer” soft key on the phone display
3. Talk directly back to the person who initiated the page
Rejecting a Page
1. To ignore a page, press the “Reject” button
Note
NOTE- If you have a call parked or on hold, either use
the down arrow, pick up the handset or press the
speaker phone key before dialing the paging group
number..
Forwarding Incoming Calls
You can configure your phone so that all incoming calls are
forwarded to another party (known as static forwarding). You can
choose to:
•
•
•
Forward all calls
Forward calls when your phone is busy
Forward call when you do not answer your phone To enable call
forwarding to another party:
1. Press
2. 2Using
and select Features > Forward.
and
, select the forwarding type you want to
change and then press
. The options are:
• Always—For all incoming calls
• No Answer—Once all options to accept calls have been
taken
• Busy—When you are already in a call 3. Depending on your
selection:
a.
If you select Always, enter a number to forward all future
incoming calls to.
b.
If you select No Answer, enter a number to forward all
unanswered incoming calls to and how many rings to wait before
forwarding (one ring is approximately 4 seconds).
A value of 4 is recommended.
c.
If you select Busy, enter a number to forward all future
incoming calls to when you are already in another call.
4. Select the Enable soft key to confirm call forwarding.
5. Select the Exit soft key to cancel any changes.
39
6. The idle display returns with a moving arrow as the line label to
confirm call forwarding is enabled.
40
To disable call forwarding:
1. Press
and select Features > Forward.
2. (Optional) If multiple lines are configured on your phone, select
the line to forward from the list using
.
3. Using
and
and
.
, select the forwarding type you want to
change and then press the Select soft key.
4. Press the Disable soft key to turn off call forwarding.
The idle display returns and the regular icon appears as the line
indicator.
Conference Calls
The Desk Phones will allow you to talk with two different people at
the same time. For example, if you are on a phone call with one
person and want to also talk to another person at the same time
on the same call, you can join these two conversations together in
a conference
To set up a conference:
1. Call the first party.
2. Press Conf soft key to create a new call. The active call is
placed on hold.
3. You will receive a dial tone. Dial the second party.
4. When the second party answers, press the Conf soft key again
to join all parties in the conference.
To split a conference call:
Press the Split soft key to split the conference.
Both parties will be on hold.
To set up a conference call using the Join soft key:
When you are in an active call:
Use the
key.
to go to the call on hold, then press the Join soft
A conference is created with the active call, the call on hold and
yourself.
To end a conference call:
Press the EndCall soft key or hang up.
The other parties will continue to be connected.
41
Using Voicemail
Each phone receives a Voicemail box which can record up to 90
minutes of messaging with a maximum of 5 minutes per message.
Each user can record his or her personal greeting for the voicemail
box. Voicemail is automatically saved for 90 days.
Messages can be retrieved from the Desk Phone, any other phone or
through a personal website at https://cp.serverdata.net. When a
message left in your voicemail box, your Desk Phone message
waiting indicator will flash. Additionally, your voicemail box can send
an email to alert you of the new message.
Setting up the voicemail box for the first time
1. Press the Msgs soft key
2. Press the CONNCT soft key Enter your temporary PIN when
prompted (0000).
3. Follow voice prompts to record your name and unavailable
greeting and change your PIN.
Retrieving messages from your Desk Phone
1.
2.
3.
4.
Press the Msgs soft key
Press the CONNCT soft key
The system will prompt you to enter your PIN
The system will then say, “You have x new and y old voicemail
messages”
5. The following options are available through the keypad
42
Retrieving messages when you are away from the office
1. Dial your Desk Phone and allow it to ring
2. 2. When your voicemail greeting begins to play, enter your PIN
over your greeting.
Returning a Call
1. While listening to a message or after listening to a message,
press 9* to call that person back
2. You may return to your voicemail box WITHOUT calling back in
by pressing ## after talking to the person you called back
Change your Voicemail PIN
1.
2.
3.
4.
5.
6.
Press the Msgs soft key
Press the CONNCT soft key
Enter your PIN when prompted
Press 8 for User Options
Press 7 to change your PIN
Enter the new 6 to 10-digit PIN when prompted.
Record a Personal Greeting via the Phone
1. Press the Msgs soft key
2. Press the CONNCT soft key or dial the phone’s phone number.
3. Enter your PIN when prompted or enter your PIN over the
greeting.
4. Select 8 for User Options
5. Select 1 to record your Unavailable Greeting. Follow the
instructions.
Forward Voicemail Messages via the Phone
A user can forward a voicemail from his or her voicemail box to
another voicemail box or group of voicemail boxes.
1. Once logged in to your voicemail box, press 1 to listen to your
message(s)
2. Press 6 at anytime while listening to the message to for after the
message
3. Press 1 to forward the message
4. Enter the phone number, extension number or group number to
receive the message
5. Record an introduction to the message.
6. Touch * to send the message
Logging into your Voicemail Box via the Web
1. Go to http://cp.serverdata.net/voice
2. Enter your Desk Phone Number and PIN
43
3. Click Login
Retrieving messages via the Web
1. Once logged in, click the Play button associated with the
voicemail message you wish to listen to
2. The voicemail message will play through your speakers
Forward Voicemail Messages via the Web
A user can forward a voicemail message from his or her voicemail
box to another voicemail once logged into the personal website.
Voicemail messages may be forwarded via email to anyone or
forwarded directly into another person’s voicemail box (providing
they are in your company and have a Hosted PBX phone)
1. Once logged in click the Forward button associated with the
voicemail message you wish to forward
2. Enter one or more email address or one or more Hosted PBX
phone numbers
3. Click the Continue button
4. If you have entered email address, fill in your email address, the
subject line and any message you wish to include
5. Select the delivery method: Send a link to the voicemail message
or sent the voicemail message as an attachment
6. Click the Send button when finished
Voicemail Notification via Email
You may setup your voicemail box to send you an email alert
whenever someone leaves you a voicemail message.
1.
2.
3.
4.
5.
6.
Go to https://cp.serverdata.net/voice
Enter your Desk Phone Number and PIN
Click Login
Select the Personal Info Tab at the top of the web page
Select the Notification button
Enter your email address in the space provided (you may enter
multiple email addresses)
7. Select the Display Format (what the email message looks like) 8.
Click Ok to save your changes
To Create a Voicemail Group
A Voicemail Group allows you to quickly forward a voicemail
message to multiple other people without entering each person
44
individually. Voicemail groups are created through your personal
website.
1. Once logged in, select the Personal Info Tab
2. Select the Group Manager button
3. Click the Create Group button
4. Assign a Group Number- used when forwarding to a group
through the phone
5. Assign a Group Name
6. Add an optional description
7. Add members to the group one at a time by entering their name or
phone number
8. For each member you add, determine if that person should be:
Administrator- Able to make changes to the group
Sender- Able to send to this group
Recipient- Able to receive messages sent to this group
9. Click the Add button
10. Repeat step 7 through 9 as necessary to add all of the members
11. Click the Save button
Change the Amount of Time Before Voicemail Picks Up Your
Voicemail box is programmed to take messages when you can’t
answer your phone. If you want the phone to ring more or less
times, you may change thi s setting:
1. Press
2. Using
and select Features > Forward.
and
, select the forwarding type you want
to change and then press
. The options are:
• Always-For all incoming calls
• No Answer-Once all options to accept calls have been taken
• Busy-When you are already in a call
3. Select No Answer
4. Use the down arrow and scroll down to below “Forward After
Rings:”
5. Press
.
6. Use the keypad to enter a new number of rings (one ring is
approximately 4seconds).
7. Press the OK softkey
Additional Call Features
45
Redial
The Redial function places a call to the last number dialed. To use
the Redial function:
1. With the handset on the hook, press the Redial soft key Mute
The mute feature allows you to hear the other party, but they cannot
hear you. To mute the handset or speakerphone during a call:
1. Press the mute
key . The Mute key will light to indicate that
the microphone has been muted.
Press the mute key again to re-enable the microphone.
Speed Dial list
For other frequently used numbers, you can associate them with
a speed dial index.
To dial a contact associated with a speed dial index:
1. Enter the speed dial index followed by the # key using the dial pad
2. Press
or pick up the handset
Or
3. The Speed Dial list can be accessed by:
1. Pressing
2. Selecting Features >
Speed Dial... or by
pressing the Up arrow
key from the idle
screen.
When a new entry is added to the Contact Directory, it is
automatically assigned the next available speed dial index and
the new entry appears at the bottom of the Speed Dial list.
Assigning New Speed Dial Indexes
To add or edit a speed dial index for an existing contact:
1. Press the Dir soft key.
46
3. Press
to select the entry.
2
. Use
through the list to find the contact.
and
to scroll
4. Press the Edit soft key.
5. Press
repeatedly until the speed dial index appears.
6. Press
to select the speed dial index for edit.
7. Do one of the following steps:
Enter the next available speed dial index.
Delete the existing speed dial index by using the Backspace soft
key, and then enter a new speed dial index.
8. Press the Ok or Cancel soft keys to accept or cancel changes.
9. Press
repeatedly to return to the idle display.
Managing Contacts
You can enter 99 contacts in your phone’s local contact directory.
You can dial or search for a contact in this directory. You may
beYou can dial or search for a contact in this directory. You may
be able to add, edit, and delete contacts.
Adding Contacts
You can add a contact manually or from a call list or from your
corporate directory.
Adding Contacts Manually
New entries to the local contact directory are added to the top of
the list.
To add a contact to the local contact directory manually:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear
automatically by pressing
.
3. Press
.
The Directory screen displays. <New Entry> displays at the top of
the list.
47
When adding the first contact, you do not need to press
the Up arrow key.
Note
4. Press
to add a new entry.
5.
to enter a first name.
Press
Entry to this field is alphabetic as denoted by
6. Enter the first name of the contact from the dial pad.
7. Press the Ok or Cancel soft keys to accept or cancel changes.
8. Press
to display the next field in the contact’s entry.
9. Repeat steps 4 to 8 to enter the last name of the contact.
10. Repeat steps 4 to 8 to enter a contact number.
This is a required field and it must be unique (not already in the
directory).
Entry to this field is number as denoted by
.
11. Repeat steps 4 to 8 to change the Speed Dial Index if desired. It
is automatically assigned to the next available index value.
12. Repeat steps 4 to 8 to change the Ring Type and Divert Contact if
desired.
These fields may be left blank.
48
For more information on diverting contacts, refer to Diverting
Calls on page Diverting Calls.
13. Repeat steps 4 to 8 to change the Auto Reject, Auto Divert,
Use
,
,
,or
to switch between Enabled and
Disabled settings.
For more information on setting the Auto Reject field, refer to
Rejecting Calls on page Rejecting Calls.
14. Press
to end contact’s data entry.
15. Press the Yes or Cancel soft keys to accept or cancel changes.
16. Press
repeatedly to return to the idle display.
Adding Contacts From Call Lists
To add a contact to the local contact directory from a call
list:
1. Do one of the following steps: a Press the Callers soft
key to view the Received Calls list.
to view the Placed Calls list.
b Press
2. Use
3. Press
to scroll through the list to find the contact.
and
to select the entry.
4. (Optional) Press the Info soft key.
The name is displayed. The number, time and date when the call
started, and call duration are accessible through use of
5. (Optional.) Press
.
repeatedly to select the phone number.
6. Press the Save soft key to save the
contact in the local contact directory.
49
7. Press
repeatedly to return to the idle display.
5. Press the Save soft key to save the contact in the local contact
directory.
“Entry saved” appears on the graphic display. Only the first name,
last name, and phone number are saved.
If the contact already exists in the contact directory, “Entry already
exists” appears.
6. Press
repeatedly to return to the idle display.
Editing Contacts
To edit a contact in the local contact directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing the check key.
3. Use arrows up and down to scroll through the list to find the contact.
4. Use arrows up and down to scroll through the fields, then press Check
key to make the desired changes.
The Ok soft key is not displayed until a change has been made.
The Cancel soft key in this context will cancel the edit session for
the entry and return to the screen before the Edit soft key was
selected (see step 3).
Press
and
to place the cursor either at the beginning or
end of the item respectively. Press
to move to the next field.
Deleting Contacts
To delete a contact from the local contact directory:
1. Press the Dir soft key.
2. Select the local contact
directory if it does not appear
automatically by
pressing
.
3. Use
and
to scroll through the list to find the contact.
50
4. Press
to select the entry.
5. Press the Delete soft key.
The contact is deleted from the directory. The next entry in the
directory appears.
6. Press
repeatedly to return to the idle display.
Placing a Call to a Contact
Placing Calls From the Contact Directory
To place a call to a contact in the local contact directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear
automatically by pressing .
3. Use
and
to scroll through the list to find the contact.
4. Press
or lift the handset.
Searching For a Contact
Searching the Contact Directory
To search for a particular contact in the local contact
directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing Check key.
3. Search for a contact using the dial pad.
The first time a dial pad key is pressed, the first entry whose last
name starts with a character that matches the first letter on the key
51
label will be retrieved. The second key press repeats the process using
the second letter on the key and so on.
For example, to find the first directory entry whose last name starts
with J, press the 5 key once. To find the first entry whose last name
starts with R, press the 7 key three times.
Inbound Caller ID
Your phone will display the phone number and name of the caller (if
available). This information is displayed on the LCD screen as the
call comes in.
Directed Call Pickup
Directed Call Pickup allows you to answer a phone call which is ringing at
another phone in your organization. There are three types of Directed
Call Pickup:
• Directed Pickup – allows you to answer a call ringing at a
specific extension
• Any Call Pickup – allows you to answer any call ringing
anywhere in your organization
• Group Pickup – allows you to answer a call ringing a specific
group of extensions
Directed Pickup
Directed Pickup allows you to answer a call that is ringing at a specific
extension. To use Directed Pickup, when a specific extension begins to
ring:
1. Pick up your HPBX phone
2. Dial *95 + the 3-digit extension of the phone you wish to answer.
(i.e. *95 + 100) Press the Dial soft key to speed up the process
3. Your phone will immediately answer the call
Any Call Pickup
Any Call Pickup allows you to answer a call that is ringing anywhere within
your organization, even at other physical addresses. To use Any Call
Pickup:
1. Pick up your HPBX phone
2. Dial *96. Press the Dial soft key to speed up the process
3. Your phone will answer the phone call that has been ringing the
longest within your organization
Group Pickup
Group Pickup allows you to answer a call ringing a phone within a specific
group of phones. Your company’s Call Park Groups are used to define
which pickup group a specific phone belongs to. Use the Admin Portal to
modify Call Park Groups. To answer a call within a specific pickup
group:
52
1.
2.
3.
Pick up your HPBX phone
Dial *97. Press the Dial soft key to speed up the process
The phone will answer the call in its pickup group that has been
ringing the longest
Extension Set-Up options
Forward Incoming Calls
Your Desk Phone supports three types of call forwarding:
Forward all calls - Forwards all calls to the phone number of
extension of your choice.
Forward when busy - Forwards all calls to voicemail when your
phone is busy and cannot be changed.
Forward when unanswered - Forwards calls to voicemail when
your phone is not answered and cannot be changed.
Enable All Call Forwarding
1. Press the
Menu button
2. Select Features and press the
3. Scroll to Forward and press the
4. At Always and press the
5. At Contact press the
Disabled
6. Press
1 time then press the
Check button on
button 1 time
7. Press the OK soft key under Enabled
8. Press the Up Arrow 1 time to Forward then press the
9. Enter the Telephone Number to forward calls to then press the OK
soft key
10. Press
the Left Arrow button 1 time
11. Press the Yes soft key under Save
Disable Call Forwarding
53
1. Press the Menu button
2. Select Features and press the Check button
54
3. Scroll to Forward and press the Check button
4. Select Always and press the Check button
5. At Contact press the Check button
6. At Enabled press the Check button
7. Press the Left Arrow button 1 time
8. Press the OK soft key under Disabled
9. Press the Left Arrow 1 time
10. Press the Yes soft key under Save
Do Not Disturb
A Desk Phone can be set to Do Not Disturb (DND). When a phone is
set to DND, any internal or external call will immediately route to that
phone’s voicemail box without ringing the phone.
Set DND
Press
and then select
Features > Do not disturb to prevent the phone from ringing on
incoming calls.
A flashing icon and text on the graphic display indicates that Do Not
Disturb is on.
Calls received while Do Not Disturb is enabled are logged in the
Missed Calls list..
Disable DND
To disable Do Not Disturb, press
Features > Do not disturb again
and then select
Appearance of Time and Date
The time and date appears on the graphic display of the
Polycom 2-Line Desk Phone.
You have control over the format of the time and date display
and can turn the display of time and date off. The default time and
date format appears in the following figure.
55
To configure the time and date:
1. Press Menu.
2. Select Settings > Basic > Preferences > Time & Date.
3. Select from Clock Date, Clock Time, Clock Order, or
Enable/Disable.
4. Scroll through the options under each of these selections using
the
and
.
5. Press
to confirm your choice.
For example, the following figure shows Clock Time.
6. Press
display.
or
repeatedly to return to the idle
Display Contrast
To adjust the contrast on the display to a comfortable level:
1. Press
.
2. Select Settings > Basic > Contrast.
3. Press the Up or Down soft keys to increase or decrease the
display contrast.
56
4. Press the Save soft key to accept changes or
changes.
5. Press
or
to cancel
repeatedly to return to the idle display.
Headset Memory Mode
This feature is especially useful for permanent or full-time
headset users.
To permanently enable the Headset Memory Mode:
1. Press
.
2. Select Settings > Basic > Preferences > Headset > Headset Memory.
3. Use the
or
4. Press
to confirm your choice.
5. Press
or
to select Enabled.
repeatedly to return to the idle display.
Repeat steps 1 to 4 to select Disabled and turn Headset Memory
Mode off.
To activate Headset Memory Mode:
Press Handset button twice.
Pressing Line 1 or Answer soft key to receive a call will now
connect to the your headset automatically.
Electronic Hookswitch
This feature enables electronic hookswitch support.
For information on supported headsets to provide electronic
hookswitch features for placing, answering, and ending calls, go to
www. polycom.com/support/voice and enter “Headset Compatibility
List” in the Knowledge Base text box or contact your system
administrator.
To select a headset that supports electronic hookswitch:
1. Press Menu.
2. Select Settings > Basic > Preferences > Headset > Analog Headset Mode.
3. Use the up or down to select your headset and press the Select
soft key.
4. Press
or the Exit soft key repeatedly to return to
the idle.
Ring Type
You can select from the different ring types to have a
different ring from your neighbor’s phone.
To change the incoming ring to a desired sound:
.
1. Press
2. Select Settings > Basic > Ring Type.
3. Using
and
Press the Play soft key to hear the selected ring type.
, select the desired ring type.
4. Press the Select soft key to change to the selected ring type.
5. Press
Note
or
repeatedly to return to the idle display.
If you configure your phone for silent ring, press the ringing
Line key or the Answer soft key to answer the call. If your
handset is
off hook, the call is routed to the handset. If your handset is on
hook, the call is routed to the speaker.
56
Language Support
Many languages are supported by the SoundPoint IP 32x/33x
SIP phone.
To change the language:
1.
2.
4.
Press .
3.
Select Settings > Basic > Preferences > Language.
Scroll through the list of available languages
Press
to confirm your choice.
Text that appears on the graphic display will change to
the language of your choice.
5.
Press
display.
or
idle
repeatedly to return to the
Directory Search
You can configure how the search of the local contact directory
is performed. The local contact directory can be searched by
first name or last name.
To change the directory search parameter:
1.
Press .
6.
1.
Select Settings > Basic > Preferences > Directory search.
Using
and
, select the directory search parameter.
Last name is the default directory search parameter.
57
2.
Press Check key to select your choice.
3.
Press the Yes or Cancel soft keys to accept or cancel
changes.
Depending on the size of your local contact directory, the
reconfiguration may take a few minutes.
Note
The phone will restart to set the new directory search mode if
you pressed the Yes soft key.
Muting the Microphone
During a call, press .
The Message Waiting Indicator
turns red and a microphone on the screen indicates that the
other party (or parties) cannot hear you.
Microphone Mute applies to all modes: Handset, Headset, and
Hands-free Speakerphone. You can still hear all other parties
while mute is enabled.
To turn off Microphone Mute, press
again.
Adjusting the Volume
Press to adjust receiver
volume during a call. Pressing these keys in the idle state
adjusts the ringer volume.
Note
To conform to regulatory requirements, handset and headset
volume will return to a preset level after each call, but your
system administrator can change this. Hands-free
Speakerphone
volume settings will be maintained across calls.
58
5 Administrator Functions
The Administrator has the ability to make configuration changes to
phones and other pieces of equipment. All changes for this phone
are made through the Control Panel.
Making Changes through the Web-based Control Panel
The Control Panel allows you to manage virtually all aspects of
your phone system and phone service.
From the Control Panel you may:
• Activate your phone lines
• View your Account Summary
• View your current and past invoices
• Make a change to your credit card information
• Change your Administrator Information
• View your phone numbers and extensions
• Make changes to Desk and Cordless phones including changing
extension numbers, names, failover routing and 911 address
• Upload new hold music or hold messages and assign it to specific
phones
• Create voicemail groups for quickly sending voicemail messages
• Create Call Park and Paging groups to segment phones by location
• View Call History for any phone
• Quickly log in to other services such as your Auto Attendant or
Conferencing Number
• View your pending and filled orders
Logging In
In order to use the features of the Control Panel, first you must log in
to the website. You should have received an email from us with a
link to a web page that helps you create your User Name and
Password.
1.
2.
3.
4.
Go to https://cp.serverdata.net
Enter your User Name in the first field
Enter your Password in the second field
Click the LOGIN button
59
Viewing a List of your Phone Numbers and Extensions
To view a list of all phone numbers and extensions, click the
Numbers & Extensions tab within the Control Panel. You will be
presented with a sortable table displaying all phone numbers,
extensions, equipment and services. To view detailed information
or make a change to a phone, piece of equipment or service click
the associated Edit button.
Moving a Stand Alone Phone
A Stand Alone Phone is a phone that is not associated with an
optional Base Unit. You may move any Stand Alone Phone to a
new address providing the address is within our coverage area.
Before moving the phone:
1.
2.
3.
4.
Click the Edit button associated with the phone you wish to move
Select the 911 Address tab
Enter the new address in the address fields provided
Wait for the web page to confirm that the address is within our
coverage area
5. Unplug the phone and move it to the new location.
Note- It is very important that this phone resides at the
address shown on the screen. If you dial 911 from the phone
and disconnect without giving the 911 dispatcher your address, the
Note
911 dispatcher will send help to the address shown on the
screen.
Moving a Shared Line Phone
A Shared Line Phone is a phone that is associated with an
optional Base Unit. You may move any Shared Line Phone to a
new address providing the address is on the same local area
network as the Base Unit (for example to a different floor or suite).
You may also move all phone and the Base Unit to a new address
providing the new address is within our coverage area. Before
moving the phone or phone system:
1.
2.
3.
4.
Click the Edit button associated with the phone you wish to move
Select the 911 Address tab
Enter the new address in the address fields provided
Determine if you are moving one phone or all phones and
equipment at that address
5. Wait for the web page to confirm that the address is within our
coverage area
6. Unplug the phone and move it to the new location.
Note- It is very important that this phone resides at the address shown
on the screen. If you dial 911 from the phone and disconnect without
60
giving the 911 dispatcher your address, the 911 dispatcher will send help to
Note the address shown on the screen.
Changing the Extension Number of a Phone
Each phone automatically receives an extension number. You
may change the extension number of any phone or swap the
extension numbers of two phones.
To change an extension number:
1. Enter the new number in the required field
2. Click the Save button.
Note
Note- You may change the extension number to any other
unused 3-digit number between 100 and 899 excluding 311,
411, 511, 611, 711 and 811.
Changing the Display Name of a Phone
By default, phones do not have display names. When you call
from one phone to another phone within the phone system, the
display name is shown on the screen of the called phone so that
person knows who is calling.
To add a display name to a phone:
1. Enter the name in the required fields
2. Click the Save button.
Changing the Time Zone of a Phone
Each Stand Alone phone can have a different Time Zone. All
shared line phones share the same Time Zone. The Time
Zone controls the time displayed on the phone screen and the
time stamp on the phone’s call log. To change the Time Zone:
1. Select a new Time Zone from the list
2. Click the Save button
Changing the Outbound Caller ID of a Phone
The Outbound Caller ID is the phone number that is presented
to other phones when you place a call from a phone. Each
phone can have a unique Outbound Caller ID, all phones can
have the same Outbound Caller ID or you can choose any
Outbound Caller ID for any phone.
To change the Outbound Caller ID:
1. Select between:
61
• The phone number assigned to the phone
• Any other phone number assigned to your company
• Block Outbound Caller ID from the phone
2. Click the Save button
Note: Changes to the Outbound Caller ID may take up
10 minutes to process. Note
Changing the Failover Routing of a Phone
Failover Routing allows the phone to be automatically forwarded
to another phone number in the event of a phone network, power
or local network outage.
To change the Failover Routing:
1. Select between:
• Sending calls to the phone’s voicemail
box
• Any other phone number such as a cell
phone2. Click the Save button
Viewing Call History for a Phone
Use this page to view all inbound and outbound calls for this
Phone.
Select the timeframe and method of viewing by clicking the
month within the appropriate column:
•
•
View - Will display your call history within your browser window
Downloadable File - Will provide a “CSV” downloadable file that
you may load into spreadsheet programs
Control Panel Additional Features:
For the following features, please refer to the Control Panel
Reference Guide:
• Viewing a list of your phone lines
• Viewing a list of all your phone equipment
• Using your own Hold Music
• Creating Call Park Groups
• Creating Paging Groups
• Creating company-wide Voicemail Distribution Groups
• Viewing your invoice
• Viewing and changing your credit card information
• Viewing your Order History
62
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