Application Notes for EnGenius Technologies DuraFon PRO

Application Notes for EnGenius Technologies DuraFon PRO
Avaya Solution & Interoperability Test Lab
Application Notes for EnGenius Technologies DuraFon PRO
with Avaya PARTNER ACS - Issue 1.0
Abstract
These Application Notes describe the configuration required for EnGenius Technologies
DuraFon PRO to successfully interoperate with Avaya PARTNER ACS. DuraFon PRO is a 4port long-range industrial cordless phone system that connects to Avaya PARTNER ACS
analog station ports to provide cordless telephone capability for users.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
SCR; Reviewed:
SPOC 2/26/2008
Solution & Interoperability Test Lab Application Notes
©2008 Avaya Inc. All Rights Reserved.
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1. Introduction
These Application Notes describe the configuration required for EnGenius Technologies
DuraFon PRO to successfully interoperate with Avaya PARTNER ACS. DuraFon PRO is a 4port long-range industrial cordless phone system that connects to Avaya PARTNER ACS analog
station ports to provide cordless telephone capability for users. DuraFon PRO provides the
following capabilities and features:
• Cordless capabilities up to:
ƒ 12 floors in a building
ƒ 250,000 square feet in a warehouse
ƒ 3,000 acres on a farm or ranch
• Multiple handsets supported (up to 90 on a base)
• Multiple lines (4-ports/lines per base unit)
• Expandable to 8 base units
Figure 1 illustrates the network configuration used to verify EnGenius Technologies DuraFon
PRO with Avaya PARTNER ACS. The test configuration consisted of Avaya PARTNER ACS
with the following equipment connected to it: Avaya PARTNER 18D Telephones, EnGenius
Technologies DuraFon PRO Industrial Cordless Telephones, and an analog telephone. The test
configuration also included two analog trunk (line) connections to the Public Switched
Telephone Network (PSTN).
Figure 1: Network Configuration
Avaya DevConnect compliance testing focused on EnGenius Technologies DuraFon PRO
interoperability with Avaya PARTNER ACS. Hardware and radio testing of DuraFon PRO was
beyond the scope of the compliance test.
SCR; Reviewed:
SPOC 2/26/2008
Solution & Interoperability Test Lab Application Notes
©2008 Avaya Inc. All Rights Reserved.
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2. Equipment and Software Validated
The following equipment and software/firmware were used for the sample configuration
provided:
Equipment
Avaya PARTNER ACS
Avaya PARTNER Voice Messaging
Avaya PARTNER 18D Telephones
Analog Telephone
EnGenius Technologies DuraFon PRO
Software
R7 (91K)
3.0
-
3. Configure Avaya PARTNER ACS
The configuration information provided in this section describes the steps required to configure
Avaya PARTNER ACS to interoperate with EnGenius Technologies DuraFon PRO. For all
other configuration information, please refer to the Avaya PARTNER ACS product
documentation in Section 9.
1.
2.
3.
Physically connect an available analog station port on Avaya PARTNER ACS to an
available line port on the DuraFon PRO base station. Make a note of the extension
number connected to the line port.
Configure the extension set up in Step 1 as a single-line telephone and set up Automatic
Line Selection for the extension as follows:
• From PARTNER ACS extension 10 or 11, press (Feature) (0) (0) → (System
Program) (System Program) → (Central Tel Program).
• Enter the number of the extension set up in Step 1.
• Press (*) (*).
• Press (Right Intercom) (Left Intercom).
For each button pressed, a display similar to the following appears:
Automatic Line Selection
• To exit Automatic Line Selection, press (*) (*).
• Press (Central Tel Program).
• Press (Feature) (0) (0) to exit System Program mode.
Repeat Steps 1 and 2 for each analog station port connected to a DuraFon PRO base
station port. In the test configuration, extensions 13 through 16 were connected to one
DuraFon PRO base station and extension 17 was connected to another DuraFon PRO
base station.
SCR; Reviewed:
SPOC 2/26/2008
Solution & Interoperability Test Lab Application Notes
©2008 Avaya Inc. All Rights Reserved.
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partnerdrfnpro
4. Configure EnGenius Technologies DuraFon PRO
The configuration information provided in this section describes the steps required to configure
EnGenius Technologies DuraFon PRO to interoperate with Avaya PARTNER ACS. The steps
that follow assume the steps described in Section 3 have already taken place, for all other
configuration information, please refer to the EnGenius Technologies product documentation in
Section 9.
1.
2.
3.
4.
Power up DuraFon PRO base station. Note: The 1st handset is already registered by
default.
Register additional handsets to DuraFon PRO base station as described in reference [3].
Dedicate line ports to specific handsets via the DuraFon PRO Admin handset as
described in reference [3]. In the test configuration, line port 1 was dedicated to handset
10, line port 2 was dedicated to handset 11, line port 3 was dedicated to handset 12, and
line port 4 was dedicated to handset 13.
Modify the Welcome screen on each handset to reflect the Avaya PARTNER ACS
telephone extension associated with it as described in reference [4].
5. Interoperability Compliance Testing
Interoperability compliance testing included feature/functionality and serviceability testing.
Feature and functionality testing examined DuraFon PRO’s ability to properly handle inbound,
outbound and internal extension calls. Serviceability testing introduced failure scenarios to
verify that DuraFon PRO could resume placing / receiving calls after failure recovery.
5.1. General Test Approach
Feature and functionality testing was performed manually on Avaya PARTNER ACS configured
in Key mode. Two analog loop start trunks from the central office were connected to available
trunk ports on Avaya PARTNER ACS. The general test approach was to manually place calls
to/from DuraFon PRO handsets for inbound, outbound and internal extension calls. Calling
features such as hold, transfer, and conference were exercised using DuraFon PRO handsets.
Testing also included verifying that voicemail messages could be recorded and retrieved
successfully using DuraFon PRO handsets. For serviceability testing, failures such as power
failures affecting PARTNER ACS and DuraFon PRO were applied.
5.2. Test Results
All feature and serviceability tests passed. All observations noted during testing are presented
below. For serviceability testing, DuraFon PRO handsets successfully resumed operations when
both Avaya PARTNER ACS and DuraFon PRO base stations were subjected to power failure
and restored to power.
SCR; Reviewed:
SPOC 2/26/2008
Solution & Interoperability Test Lab Application Notes
©2008 Avaya Inc. All Rights Reserved.
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Test Observations:
• DuraFon PRO does not support message-waiting lamp indication.
• No Caller ID information appears on DuraFon PRO handsets. This functionality will be
made available to single line telephones (analog station ports) in an upcoming Avaya
PARTNER ACS release.
• There was occasional interference detected on calls involving DuraFon PRO handsets.
According to EnGenius Technologies, there is a three-foot separation recommended
between Avaya PARTNER ACS and DuraFon PRO base stations.
• DuraFon PRO handsets appeared to delay ringing about 1 to 1.5 ring cycles compared to
wired telephones. According to EnGenius Technologies, this is standard for cordless
telephones.
6. Verification Steps
The following steps may be used to verify the configuration.
•
•
Place a call from an Avaya PARTNER ACS telephone or analog telephone extension to an
extension connected to a DuraFon PRO base station. Verify the call rings at a DuraFon PRO
handset and the call connects when answered.
Place a call from a DuraFon PRO handset to an Avaya PARTNER ACS telephone extension
or analog extension. Verify the call rings at the called extension and the call connects when
answered.
7. Support
Technical support for EnGenius Technologies DuraFon PRO can be obtained by calling 888735-7888 or sending email to support@engeniustech.com or online via
http://www.engeniustech.com/telecom/support/.
8. Conclusion
These Application Notes describe the configuration required for EnGenius Technologies
DuraFon PRO to successfully interoperate with Avaya PARTNER ACS. EnGenius Technologies
DuraFon PRO successfully passed compliance testing. Observations noted during testing are
documented in Section 5.2.
9. Additional References
Product documentation for Avaya products may be found at http://support.avaya.com.
[1] Avaya PARTNER Advanced Communications System Installation, Programming, and Use,
518-456-803, Issue 6, July 2004
SCR; Reviewed:
SPOC 2/26/2008
Solution & Interoperability Test Lab Application Notes
©2008 Avaya Inc. All Rights Reserved.
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Product documentation for EnGenius Technologies products may be found at
http://www.EnGeniustech.com.
[2] EnGenius DuraFon PRO & DuraWalkie User’s Manual, P/N: 6709A0273030.
[3] DuraFon PRO & Walkie Quick Reference Sheet may be found by browsing to
http://www.engeniustech.com/telecom/support then clicking the DuraFon PRO link.
[4] Avaya PARTNER ACS – DuraFon Integration Instructions may be found by browsing to
http://www.engeniustech.com/telecom/support/datasheets.aspx, selecting DuraFon PRO, then
clicking the Avaya PARTNER ACS – DuraFon Integration link.
SCR; Reviewed:
SPOC 2/26/2008
Solution & Interoperability Test Lab Application Notes
©2008 Avaya Inc. All Rights Reserved.
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©2008 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and
™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks
are the property of their respective owners. The information provided in these Application
Notes is subject to change without notice. The configurations, technical data, and
recommendations provided in these Application Notes are believed to be accurate and
dependable, but are presented without express or implied warranty. Users are responsible for
their application of any products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DevConnect Program at devconnect@avaya.com.
SCR; Reviewed:
SPOC 2/26/2008
Solution & Interoperability Test Lab Application Notes
©2008 Avaya Inc. All Rights Reserved.
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