Konica Minolta vCare Installation & Troubleshooting Guide
Reklama
Reklama
July, 2015
7.8
All future updates to the
vCare
of those changes/updates on this page.
installation manual will contain a brief explanation
Version 7.8 changes
-- DCA version 1.5 release for use with Java 8
-- A DCA update procedure for new firmware and model releases
-- Fixed typos.
Special Notes for vCare ‘Center ID’ information
The vCare mobile app now shows which
‘Center ID’
is to be used. The correct ‘
Center
ID’ is found by logging onto the vCare mobile, entering the Equip ID or Serial number of the machine to install vCare
, then select ‘ Basic’
‘Device Info’ & look for ‘Com Server’ .
The value shown for ‘Com Server’ is the actual
‘Center ID’
to use when installing vCare
!
Remember If ‘Com Server’ =
US500
use Kmd core
1
@k mbizhub vcare. co m
If ‘Com Server’ =
US501
use Kmd core
2
@k mbizhub vcare. co m
Data Collection Agent DCA is now available on all Bizhub models.
Before using, the follo wing steps must be performed before installing the vCare DCA software.
1) The customer has a computer/server using Windows XP or higher for the DCA software installation
2) The computer used is always on and has Microsoft .Net framework version 3.51 or 4.51
(OS dependent)
.
3) Has Java 7-67 or higher installed.
NOTE: -- Java 64bit version is required if DCA is to run on a 64bit OS.
The ‘Detail Settings’ email address is [email protected]
The Bizhub C3350, C3850, K4050, K4750
Do not skip the instruction to change the port number for HTTP , the default port is not 80 on these models and must be changed, otherwise connection errors will result. Network card reset may be required for connection to vCare
(Thanks to Russel Allen)
The Bizhub ‘4e’ family
Firmware ver ‘C8’ or higher, will remove the ‘HeartBeat’ option from vCare setup.
Web interface setup of vCare is now available.
Later versions of firmware require some options that MUST be DISABLED .
Check the Notification / Schedule settings (Label is protocol dependant) & make the following changes.
Disable Schedule option ‘3’
Disable Schedule option ‘2’
New vCare requirements
Enable Schedule option ‘1’
Set for Daily Change the frequency to ‘
1 ’
- 2 -
INTRODUCTION to vCare for TECHNICIANS Click to Trouble Shoot
Determining the correct CENTER_ID for vCare installations ----------------------------------------------------------
Understanding this manual ------------------------------------------------------------------------------------------------
What is vCare ? -----Technicians Responsibility w/ vCare enabled machines -----------------------------------------
Using vCare
VERIFYING vCare COMMUNICATION for a BIZHUB MACHINES
Registering machines for vCare --- Verifying vCare Functionality ---Models supported for vCare --------------
BIZHUB MACHINES vCare STD CONFIGURATIONS
(
Panel Setup
)
C35p -------------------------------------------------------------------------------------------------------------------------
C25, C35, K36, K42 ---------------------------------------------------------------------------------------------------------
K200, K250, K350, K222, K282, K362 ------------------------------------------------------------------------------------
K360, K420, K500, K600, K750, C250, C252, C300, C351, C352, C450 -----------------------------------------------
K361, K421, K501, K601, K751, C203, C253, C353, C451, C550, C650 -----------------------------------------------
C224, C284, C364, C454, C554, C654, C754, C224e, C284e, C364e----- ( HTTP One Way )
C454e, C554e, C654e, C754e, K224e, K284e, K364e, K454e, K554e, K654e, K754e -----------------
C3350, C3850, K4050, K4750---------------------------------------------------- ( HTTP One Way ) -------------------
BIZHUB
MACHINES vCare CONFIGURATIONS
Pro 920 ---------------------------------------------------------------------------------------------------------------------
Pro 950 -------------------------------------------------------------------------------------------------------------
Pro 951, Pro 1052, Pro 1250, 1051, Pro 1200, Pro 1200P ------------------- ( HTTP One Way ) ---------------------
Pro 951, Pro 1052, Pro 1250, 1051, Pro 1200, Pro 1200P ------------------- ( One Way Email ) --------------------
Pro 1050, 1050e, 1050p ---------------------------------------------------------------------------------------------------
Pro C1060, C1060L, C1070, C1070P --------------------------------------------------------------------------------------
Pro C5500, C5501, C6500, C6501, C65hc, C6000, C7000, C70hc, C8000 ---------------------------------------------
BIZHUB MACHINES vCare CONFIGURATION (
)
C35, C35P ------------------------------------------------------------------------- ( PS-Web Setup ) ----------------------
C224, C284, C364, C454, C554, C654, C754 ---------------------------------- ( PSWC Setup-HTTP ) ------------------
C3350, C3850, K4050, K4750--------------------------------------------------- ( PSWC Setup-HTTP ) ------------------
C224, C284, C364, C454, C554, C654, C754 ---------------------------------- ( PSWC Setup-Email ) ------------------
C3350, C3850, K4050, K4750--------------------------------------------------- ( PSWC Setup-Email
C224, C284, C364, C454, C554, C654, C754, C224e, C284e, C364e --- ( Panel-One Way Email )
C554e, C554e, C654e, C754e, K224e, K284e, K364e, K454e, K554e, K654e, K754e -----------------
K223, K283, K363, K423, K552, K652, C220, C280, C360 ------------------- ( Panel-One Way Email )
C452, C552, C652, C552DS, C652DS ------------------------------------------------------------------------------------
C3350, C3850, K4050, K4750--------------------------------------------------- ( Panel-One Way Email ) -----------
C224, C284, C364, C454, C554, C654, C754 & ‘E’ series --------------------- ( USB Setup ) ---------------------------
(New) vCare Data Collection Agent (DCA) -- ( Most small devices ) -------- ( PC-Server Setup
) --------------------- Page 35
BIZHUB MACHINES vCare
Recommended Firmware prior to vCare installation ------------------------------------------------------------------
Checking for Web Access & Blocked Ports -------------------------------------------------------------------------------
Common Error Codes/Intermittent Issues -----------------------------------------------------------------------------
Email Error Codes Listing --------------------------------------------------------------------------------------------------
HTTP Error Codes Listing --------------------------------------------------------------------------------------------------
Bizhub vCare FAQ’s ---------------------------------------------------------------------------------------------------------
- 3 -
Header contains vCare protocol information, and model designations.
Manual Layout Information
Click this Icon to return to index page
Models that are COLOR highlighted will have separate model specific
COLOR highlighted instructions.
Red areas are
Warnings and should be read
PRIOR to vCare installation.
The field with Orange text definitions contains label information and examples on how to derive actual copier specific, two-way email info to be entered. (If applicable)
GREEN text indicates actual values/info to be entered at the copier.
Any Orange text highlight areas have information specific to each copier and is defined within the Tan Field above.
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 4 -
What is vCare ?
VCare is a service tool that gathers ONLY physical statistical information of a machine and securely sends this data daily to a secure server operated by Konica Minolta.
NO PERSONAL data used on a Bizhub copier is or can be reported. Machine data including meter count, error codes, supply status, part life and other info for diagnosis purposes is reported. Again NO PERSONAL data like HDD, memory, address book destinations,
passwords, and stored files can be collected or reported.
vCare is designed to meet strict D.O.D specifications for data security.
Technician Responsibility on Service Calls with
vCare
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
The following steps are to be used on every service call with a vCare enabled machine.
At arrival and Prior to servicing the machine, Enter service mode
CS Remote care
1. Select ID Code and your Tech ID
select ID Code again. Machine is now in “Maintenance Mode”
2. Perform all required service, testing, and cleaning to the machine.
3. Reset all maintenance counters including part life counters.
4. BEFORE LEAVING, Enter service mode
CS Remote care
5. Select “Maintenance Complete” and exit service mode.
**Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
** Note – A Blinking START light means Maintenance Completion step was not done **
Using vCare as a Diagnostic Tool
Daily updates from vCare enabled machines provide a wealth of information available for technicians at the touch of button. Literally! The following is a just a sample of the data available from your phone.
Meter Counters Jam Counters Jam History Warning History
Jam Codes Warning Codes Part Life Counters Environmental Data
Toner Level
PM Parts Life
Coverage Rate
KMBS Hotline Link
Firmware Levels
KMBS KB Search Link
PM Counter
KMBS Warranty Claim Link
- 5 -
Registering a machine for use on
vCare
All machines vCare supported copiers are registered and configured prior to delivery as of Jan 2012.
Technicians need only perform a Verify vCare procedure (Shown BELOW) at time of installation.
Any technician or customer may request a copier to be registered to vCare by sending a request to [email protected]
with the equipment ID included in the subject line.
Verifying
vCare
Functionality
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Go to apps.kmbizhubvcare.com/vcaremobile from your phone or a PC.
Enter jjrentinc for User:
Enter kmbs for Password:
Select Login
Enter Equip ID
Set Device
If device not found contact [email protected]
to register the machine.
!! Once vCare registration is confirmed -- then continue with the following steps. !!
Perform a ‘Maintenance Complete’, go to correct model page for instructions and then
Go to apps.kmbizhubvcare.com/vcaremobile from your phone or a PC.
Enter jjrentinc for User:
Enter kmbs for Password:
Select Login
Enter Equip ID
Select ‘Set Device’ Basic Device Info if data fields are blank--retry login
Check the Latest Receive Date and Total Count”, both should reflect current status.
If not, then vCare is not working.
If vCare is not working, then enter CS Remote
Server Settings Data initialize End
Detail Settings
Ram Clear End Cycle Main power and reinstall vCare per model instructions.
If needed, contact [email protected]
for help.
vCare compatible Konica Bizhub Machines
Monochrome Models Protocol Color Models
Bizhub 36 / 42 HTTP Bizhub C35 / C35P
Bizhub 200 / 250 / 350 / 222 / 282 / 362 E-mail 2Way Bizhub C203 / C353 / C353
Bizhub 224e / 284e / 364e HTTP Bizhub C220 / C280 / C360
Bizhub 360 / 420 / 500
Bizhub 361 / 421 / 501
Bizhub 454e / 554e
Bizhub 600 / 750
E-mail 2Way
E-mail 1way
HTTP
E-mail 2Way
Bizhub C224 / C284 / C364
Bizhub C224e / C284e / C364e
Bizhub C250 / C351 /C450
Bizhub C252 / C300 / C352
Bizhub 601 / 751
Bizhub 654 / 654e / 754 / 754e
Pro 920
Pro 950
Pro 951 / 1052 / 1250
Pro 1050 / 1050P / 1050e
Pro 1051 / 1200 / 1200P
Bizhub 20/20P/25/25e/40P/215
Bizhub 3300p/3320/4000P/4020/4700P
Bizhub 4050 / 4750
E-mail 1Way Bizhub C451 / C550 / C650
HTTP Bizhub C452 / C552 / C652
E-mail 2Way Bizhub C454 / C454e / C554 / C554e
HTTP Bizhub C654 / C654e / C754 C754e
HTTP Bizhub C3350 / C3850
E-mail 2Way Pro C1060 / C1070
HTTP Pro C5500 / C5501 / C6500 / C6501 / C65hc
DCA
DCA
HTTP
Pro C6000 / C6000L / C7000 / C70hc / C8000
Bizhub C10/C10P/C20/C20P/C30P/C31P
Bizhub C3100/C3110
Protocol
HTTP
E-mail 1way
HTTP
HTTP
HTTP
E-mail 2Way
E-mail 2Way
E-mail 1way
HTTP
HTTP
HTTP
HTTP
HTTP
HTTP
HTTP
DCA
DCA
- 6 -
HTTP One-Way Panel Instructions for vCare Model
C35P
Due to vCare server changes, note the “Registration Date” on the vCare mobile app
Basic info page.
!!! Important --- Read Before Starting !!!
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. = press up/down arrow
The following MUST be performed PRIOR to vCare installation.
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Enter Service mode
Scroll to CS Remote Care Press Select Scroll to CSRC Clock Press Select
Scroll to Date
Press Select Enter current date
Press Select
Scroll to Time
Press Select Enter current time
Press Select
Scroll to Time Zone
Press Select Enter
-8 (press ‘ ‘8’ times)
Press Select Press Cancel
Scroll to Basic Setting
Press Select Scroll to Center ID Press Select
Change to US51 x
Check mobile app for value
Scroll to Web Server
Press Select Enter 207.18.56.88/US51 x
Move cursor to “Enter” Press Select
Scroll to Encryption
Press Select Change to “
No ”
Press Select
Scroll to Comm Method
Press Select Change to “
Simplex ”
Press Select Press Cancel
Scroll to WebDav Setting
Press Select Scroll to Enable SSL Press Select Change to “
No ”
Press Select
Scroll to WebDav Username
Press Select Enter jjrentinc
Move cursor to “Enter” Press Select
Scroll to WebDav Passwd
Press Select Enter jjrentinc
Move cursor to “Enter” Press Select Press Cancel
Scroll to Subscribe
Press Select Change to “
Yes ”
Press Select
(wait until “Completed” up to 5 min)
Scroll to Service Engr ID
Press Select Enter
Tech ID
Press Select
Scroll to Maintenance Start
Change to “
Yes ”
Press Select Scroll to CSRC Setting Press Select
Scroll to HeartBeat Setting
Press Select (Twice) Change to “
No ”
Press Select Press Cancel
Scroll to HeartBeat Fix Transmission
Press Select (Twice) Change to “
No ”
Press Select Press Cancel
Scroll to Periodic Trans
Press Select Scroll to Enable Trans Change to “
On ”
Press Select
Scroll to Interval
Press Select Scroll to Daily Press Select
Scroll to Time
Enter current time Press Select Press Cancel
Scroll to Report Setting
Press Select Scroll to Adjustment Data Change to “
On ”
Press Select
Scroll to Coverage Data
Press Select Change to “
On ”
Press Select Press Cancel (twice)
Scroll to Maintenance End
Press Select Change to “
Yes ”
Press Select Exit Service Mode
Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 7 -
HTTP One-Way Panel Instructions for vCare Models
K36, K42, C25, C35
Due to vCare server changes, note the “Registration Date” on the vCare mobile app
Basic info page.
This date will determine which server is to be entered and is highlighted below with a green bubble.
1
!!! Important --- Read Before Starting !!
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. = press up/down arrow
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Enter Service mode
CS Remote Care Ram Clear Yes Ok
Press CSRC Clock
Time Zone Enter
-8 (press ‘-‘ 8 times)
Ok Close
Press Basic Settings
Center ID (twice) ‘
C ’ on Op panel
Enter US51 x -- Check mobile app for correct value
Ok (twice)
Close
Press Comm. Method
Simplex Ok
Press Encryption Method
No Ok Press Web Server (twice)
Enter 207.18.56.88/US51 x -- Check mobile app for correct value
Ok (twice)
Close
Press Web Dav Settings
Enable SSL Off Ok Press Web Dav Auth On Ok
Press Web Dav User Name (twice)
Enter jjrentinc
Ok (twice)
Press Web Dav Password (twice)
Enter jjrentinc
Ok (twice) Close
Press Subscribe
Yes Ok
(wait until “Completed”)
Press Service Engr ID
Number ‘
C ’ on Op panel
Enter
Tech ID
Ok (twice)
Press Maintenance Start
Yes Ok Press CSRC Settings
Press HeartBeat Settings
Enable Fix Time Off Close
Enable HeartBeat
Off Ok Close
Press Periodic Trans
Enable Trans On Ok
Press Interval
Daily Ok Close
Press Report Settings
Set Adjustment Data = On Ok
Set Coverage Data = On
Ok Close (twice)
Press Maintenance End
Yes Ok Close (twice)
Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 8 -
Two-Way e-mail Panel Instructions for vCare Models
K200, K250, K350, K222, K282, K362
!!! Important --- Read Before Starting !!!
Models requiring Two-Way E-mail will ONLY be setup if the following conditions are met.
1) A request is sent to [email protected] at least 1 Hr. prior to a technician’s onsite arrival.
2) Customer IT is notified that Ports (25 or 2525) AND Ports (110 or 10110) must be opened.
3) Prior to vCare setup, Technician must verify open ports via Telnet procedure. Click Here
S P E C I A L T W O - W A Y S E T U P N O T E S : kmbizhubvcare.com
is always in lowercase.
DEVICE-ID is always a 9 characters .
Add a 0 to 8 characters serial numbers ex ( 0 31101234 )
Use all characters for 9 characters serial numbers ex ( 57BE12345 )
Use the last 9 characters of 13 characters serial numbers ex ( A1 XX 1232456789)
UNIQUE-SERIAL is the machine’s actual serial number with Letters in CAPS Ex (31101234) or (57BE12345) or (A11W123456789)
PASSWORD = last 6 characters of the machines serial number -101234 , E12345 , 456789 using the above examples.
Letters are in CAPS.
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Enter Tech Mode
CS Remote Email ID Code Enter
Tech ID
Press ID Code again
Press Detail Settings
Basic CENTER ID Press ‘C’ on Panel
Enter US50 x Check mobile app for correct value
Enter
Press Device ID
Press ‘C’ on Panel Enter
DEVICE -ID
Enter End
Press Date & Time Settings
Enter
Current Time info
Press Job Start
Press Time Zone
Adjust to
-8
Enter End
( Twice )
Press Server Settings
Server for RX POP3 Server IP Address Enter
207.018.056.020
Enter
( Twice )
Press POP3 User
Enter
Enter
Press POP3 Password
New Password Enter
PASSWORD
Enter Press Confirm Password
Enter PASSWORD
Enter (
Twice
)
Press POP3 Port Enter (
110 or 10110)
Enter End
Press Rx Settings
Email Address Enter
Press Auto Rx
Press ‘
1 ’ on Panel
Enter End
Enter
Press Tx Settings
SMTP Server IP Address Enter
207.018.056.020
Enter
( Twice )
Press SMTP Port
Enter (
25 or 2525 ) Enter
Press Auth Setting Press SMTP Auth Select ON Enter
Press User ID
Enter
Enter Press Password New Password
Enter PASSWORD
Enter Press Confirm Password Enter
PASSWORD
Enter (
Twice
)
End
( Twice )
Press TXRX Test
Press Start wait for “Completed” OR Make note of any error codes displayed.
Use vCare mobile app—Device Info--‘ini request’ to send initial connect emai!
Wait for 3 to 5 min for display to revert to ID Setting screen.
Select ID Code
Enter
Tech ID
Select ID Code
Note: Maintenance Complete button should now be available.
Press Server Settings
Rx Settings Auto Rx Enter
60 min
End Maintenance Complete
- 9 -
HTTP One-Way Panel Instructions for vCare Models
K223, K283, K363, K423, K552, K652
C220, C280, C360, C452, C552, C652, C552DS, C652DS
Due to vCare server changes, note the “Registration Date” on the vCare mobile app
Basic info page.
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
Network setup MUST be completed and Firmware UPDATED to below
Firmware [G00_D1] for K223, K283, K363, K423, C220, C280, C360
Firmware [GC1_F9] for K552, K652;[GC1_D1] for C452, C552, C652, C552DS, C652DS
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
In Admin Mode set machine Date/Time, Time Zone, and Daylight Savings settings.
Enter service mode
CS Remote Care Http2 Server Settings FQDN Input
Enter 207.18.56.88/US51 x -- Check mobile app for correct value
End
Select Account
Enter jjrentinc
Select Password Enter jjrentinc
End
Select ID Code
Enter
Tech ID
Select ID Code again
Select Detail Setting
Select Center ID Press ‘
C ’ (clear) on bottom of Ops Panel
Enter US51 x -- Check mobile app for correct value
End
Select Client Setting
Select NO for encryption
Select Heart Beat
Select NO for specified transmission and Select NO for communication
Select Date Time Settings
Enter correct values for all fields Select Set when done
Select Notification Settings
Select Enable Select Day Select Set
Select Center Notify Item
Select 1 2 3 4 5 6 x 8 9 (DO NOT SELECT 7)
Select Basic Setting
Select Initial Transmission at upper right of screen
Select Initial Transmission at bottom right of screen
Screen should show “Completed” and then return to the “ID Setting” screen— Wait 2min
Select ID Code
Enter
Tech ID
Select ID Code again
Select Maintenance Completion
Exit Service Mode
Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 10 -
Two-Way e-mail Panel Instructions for vCare Models
K360, K420, K500, K600, K750
C250, C252, C300, C351, C352, C450
!!! Important --- Read Before Starting !!!
Firmware for K600/K750 controller must be @ 30_CZ
Models requiring Two-Way E-mail will ONLY be setup if the following conditions are met.
1) A request is sent to [email protected] at least 1 Hr. prior to a technician’s onsite arrival.
2) Customer IT is notified that Ports (25 or 2525) AND Ports (110 or 10110) must be opened.
3) Prior to vCare setup, Technician must verify open ports via Telnet procedure. Click Here
S P E C I A L T W O - W A Y S E T U P N O T E S : kmbizhubvcare.com
is always in lowercase.
DEVICE-ID is always a 9 characters .
Add a 0 to 8 characters serial numbers ex ( 0 31101234 )
Use all characters for 9 characters serial numbers ex ( 57BE12345 )
Use the last 9 characters of 13 characters serial numbers ex ( A1 XX 1232456789)
UNIQUE-SERIAL is the machine’s actual serial number with Letters in CAPS Ex (31101234) or (57BE12345) or (A11W123456789)
PASSWORD = last 6 characters of the machines serial number -101234 , E12345 , 456789 using the above examples.
Letters are in CAPS.
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Enter Tech Mode
CS Remote Email ID Code Enter
Tech ID
Press ID Code again
Press Detail Settings
CENTER ID Press ‘C’ on Panel
Enter US50 x -- Check mobile app for correct value
Press Device ID
Press ‘C’ on Panel
Enter
DEVICE-ID Press Date & Time Settings Enter
Current Time info
Press Time Zone
Press ‘C’ on Panel ‘
0 ’
‘
8 ’
[+/-] SET End
Press Server Settings
Server for RX POP3 Server Enter
207.18.56.20
Press POP3 Login
Enter
Press POP3 Password
Enter
PASSWORD
Press POP3 Port Enter (
110 or 10110)
Press Receive
Press Mail Check Press ‘
1 ’ on Panel
Press Send
SMTP Server Enter
207.18.56.20
Press SMTP Port Enter (
25 or 2525 )
Press Auth Setting
SMTP Auth Setting Check
Press User ID
Enter
End
Press Password
Enter
PASSWORD
End Press Domain Enter kmbizhubvcare.com
End
( Twice )
Press TXRX Test
Press Start wait for “Completed” OR Make note any error codes displayed.
Use vCare mobile app—Device Info--‘ini request’ to send initial connect email
Wait for 3 to 5 min for display to revert to ID Setting screen.
Select ID Code
Enter
Tech ID
Select ID Code
Note: Maintenance Complete button should now be available.
Press Server Settings
Receive Mail Check Enter
60 min
End Maintenance Completion
- 11 -
One-Way e-mail Panel Instructions for vCare for Models
K361, K421, K501, K601, K751
C203, C253, C353, C451, C550, C650
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
In Admin Mode set machine Date/Time, Time Zone, and Daylight Savings settings.
Enter service mode
CS Remote Care Email2 Server Settings
Press Receive
Enter [email protected]
Press Send
Select Input FQDN Enter
207.18. 56.20
End
Press SMTP Port Number
Enter
2525
Press Authentication Setting
SMTP Authentication Setting Check
User ID = [email protected]
End
Password = jjrentinc1
End
Domain = kmbizhubvcare.com
End (twice)
Press TX/RX Test
Start Output should show “Connected” then “Completed” End
If Error occurs, call (Robert. W) or (Dave. H), with the error code before proceeding.
Select ID Code
Enter
Tech ID
Select ID Code again
Select Detail Setting
Select Date Time Settings Enter all values
Select Set
Select Basic Settings
Center ID Enter
US50 x Check mobile app for correct value
End
Press Email Address
Press “
C ” on OP panel
Enter Kmdcore X @kmbizhubvcare.com
-- Check mobile app for correct value
End
Press Schedule
Press Enable Select Day Select Set
Press Center Notify Item
Select 1 2 3 4 5 6 x 8 9 (DO NOT SELECT 7)
Select Initial Transmission at upper right of screen, then at bottom right of screen
Screen should show “Completed” and then return to the “ID Setting” screen— Wait 2min
Select ID Code
Enter
Tech ID
Select ID Code again
Select Maintenance Completion
Exit Service Mode
Verify connnection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 12 -
HTTP One-Way Panel Instructions for vCare Models
C224, C284, C364, C454, C554, C654, C754
C224e, C284e, C364e, C454e, C554e, C654e, C754e
K224e, K284e, K364e, K454e, K554e, K654e, K754e
Due to vCare server changes, note the “Registration Date” on the vCare mobile app
Basic info page.
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
Network setup MUST be completed prior to beginning
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
In Admin Mode set machine Date/Time, Time Zone, and Daylight Savings settings.
Enter service mode
CS Remote Care Maintenance/Default Http2 Server Settings FQDN Input
Enter 207.18.56.88/US51 x -- Check mobile app for correct value
End
Select Account
Enter jjrentinc
Select Password Enter jjrentinc
End
Select ID Code
Enter
Tech ID
Select ID Code again
Select Detail Setting
Select Center ID Press ‘
C ’ (clear) on bottom of Ops Panel
Enter US51 x -- Check mobile app for correct value
End
Select Client Setting
Select NO for encryption
Select Heart Beat
Select NO for specified transmission and Select NO for communication
Select Date Time Settings
Enter correct values for all fields Select Set when done
Select Notification Settings
System now on Schedule screen
Select ‘3’
Disable Select Set
Select ‘2’
Disable Select Set New vCare requirements
Select ‘1’
Enable Select Day enter ‘
1 ’
Select Set
Select Center Notify Item
Select 1 2 3 4 5 6 x 8 9 (DO NOT SELECT 7)
Select Basic Setting
Select Initial Transmission at upper right of screen
Select Initial Transmission at bottom right of screen
Screen should show “Completed” and then return to the “CS Remote Care” screen— Wait 2min
Select Start Maintenance
Enter
Tech ID
Select Auto exit time End
Select Maintenance Completion
Exit Service Mode
Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 13 -
HTTP One-Way Panel Instructions for vCare Models
C3350, C3850, K4050, K4750
Engine FW G00-1700 or higher is required (C3350 or C3850)
Controller FW A3GN30G0516-999 or higher is required (C3350 or C3850)
Engine FW G0300-999 or higher is required (K4050 or K4750)
Controller FW A67F30G0517-999 or higher is required (K4050 or K4750)
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
In Admin Mode set machine Date/Time, Time Zone, and Daylight Savings settings.
Enter service mode
CS Remote Care Maintenance/Default
Select System Setting
HTTP2 OK Close
Select Server Settings
HTTP Settings SSL Setting OFF OK
Select HTTP Server Settings
URL Address
Enter 207.18.56.88/US51 x -- Check mobile app for correct value
OK
(twice)
Select Account
Enter jjrentinc
OK
(twice)
Select Password
Enter jjrentinc
OK
(twice)
Select Port No.
Enter
80 or 8080
OK
(twice)
Close
(3 times)
Select Maintenance/Default
ID Code Enter
Tech ID
OK
(twice)
Close
Select Detail Setting
Date Time Settings Enter
ALL values
Select OK Close
Select Basic Settings
Center ID
Enter US51 x -- Check mobile app for correct value
OK
Select Heart Beat
Heart Beat Transmission No OK Close
(twice)
Select Encryption (HTTP)
No OK Close
(twice)
Select Notification Settings
Schedule1 Enable Trans ON OK
Select Notification Frequency
Daily OK Close
Select Notification Selection
Set
ALL options = ON see exceptions below except EKC and Data Block Config (on 2 nd
Close
page)
(3 times)
Select Maintenance/Default
Initial Transmission Yes OK
Screen should now show ‘Registering’ then ‘Transmission suscessful’
Select ID Code
Enter
Tech ID
OK
(twice)
Close
Select Start Maintenance
Maintenance Schedule OK Start Yes OK Close
Select Maintenance Completion
Yes OK
Exit Service Mode and Verify connnection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
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All Production model vCare installations on require both the main body NIC and the print controller to be connected on the same subnet of the customers network using two different IP addresses.
This requires the use of two (2) LAN cable drops, or a switch if only one (1) LAN cable drop is available. Caltronics will provide this switch, if needed, by sending a request to [email protected]
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Two-Way e-mail Panel Instructions for vCare Models
Bizhub Pro 920
!!! Important --- Read Before Starting !!!
Models requiring Two-Way E-mail will ONLY be setup if the following conditions are met.
1) A request is sent to [email protected] at least 1 Hr. prior to a technician’s onsite arrival.
2) Customer IT is notified that Ports (25 or 2525) AND Ports (110 or 10110) must be opened.
S P E C I A L T W O - W A Y S E T U P N O T E S : kmbizhubvcare.com
is always in lowercase.
DEVICE-ID is always a 9 characters . Add a 0 to 8 characters serial numbers ex ( 0 31101234 )
Use all characters for 9 characters serial numbers ex ( 57BE12345 )
Use the last 9 characters of 13 characters serial numbers ex ( A1 XX 1232456789)
UNIQUE-SERIAL is the machine’s actual serial number with Letters in CAPS Ex (31101234) or (57BE12345) or (A11W123456789)
PASSWORD = last 6 characters of the machines serial number -101234 , E12345 , 456789 using the above examples.
Letters are in CAPS.
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Admin Mode
System Setting
Time/Date
Enter All current Date/Time Settings
Admin Mode
Network settings
Setup Both (if used) Copier NIC Settings
OK
Enter Tech Mode
System Input
Software Switch
Set Dip [03 – 6 to 1]
Return
Machine Status
I/O check
Enter [15-access-98]
Press Start
Wait for Fin
Press Return
System Input
Software Switch
Set Dip [ 15 – 5 to 1 ] & [ 16 – 7 to 0 w/IC-203 ]
Return
Exit Tech Mode
Service Mode
Wait 30 Seconds then cycle Main Power and Re-Enter Service mode
CS Remote Care (twice)
Select No. Code
Enter Tech ID
Select No. Code again
Select Detail Settings
Select Basic Settings and Enter the following information below
Enter US50 x
-- Check mobile app for correct value Go to page 2
for Center ID
and DEVICE-ID for Device ID
Select Date/Time Setting and set current date/time and press Set
Enter -0800 for Time Zone
Exit Tech Mode
Enter Admin Mode
Network Setting
IP Nic
Next
CSRC
Under CSRC TX Settings enter the following
CSRC Send = On
SMTP Server Address = 207.18.56.20
Port = [ 25 or 2525 ]
Admin From Address = [email protected]
SMTP Auth User Name =
Ok
Select Next
Select SMTP Auth
Ok
Password = PASSWORD
Realm = kmbizhubvcare.com
Ok (
POP3 Server Address = 207.18.56.20
twice )
CSRC RX Settings enter the following
CSRC Receive = On
Ok
User Name = [email protected]
Password = PASSWORD
Next
Port [ 110 or 10110]
Next
Auto Check = 1 min
Cycle main power!
Use vCare mobile app—Device Info--‘ini request’ to send initial connect emal!
Enter Admin Mode
Network Setting
IP Nic
CSRC
CSRC Comm Test
Start
Wait for successful completion
After verify connection via
procedure, then
Enter Admin Mode
Network Setting
IP Nic
CSRC
CSRC RX Settings
Next (twice)
Auto Check = 60 min
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HTTP One-Way Panel Instructions for vCare Models
Pro 950
(Additional instructions on 2 nd page)
Due to vCare server changes, note the “Registration Date” on the vCare mobile app
Basic info page.
This date will determine which server is to be entered and is highlighted below with a green bubble.
1
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
Network setup MUST be completed prior to beginning. Internal NIC must be connected.
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Admin Mode
System Setting Time/Date Enter
All current Date/Time Settings
Admin Mode
Network settings Enter
All Machine Nic Settings
OK
System Setting
Software DipSw Settings Set Dip
[03 – 6 to 1]
Return
Service Mode
Machine Condition I/O check mode
Enter [15-access-98]
Press Start—Wait for Fin Press Return
Service Mode
System Setting Software DipSw Settings
Set Dip [ 15 – 5 to 1 ] & [ 16 – 7 to 1 ]
Return Service Mode
Wait 30 Seconds then cycle Main Power and Re-Enter Service mode
Service Mode
CS Remote Care (twice) HTTP Select Simplex
Select ID Code
Enter
Tech ID
Select ID Code again Select Detail Settings
Select Basic Settings and Enter the following information below
Select Center ID
Enter US51 x
Check mobile app for correct value
Select Web Server
Enter 207.18.56.88/US51 x
OK
Return
Select Cryptogram
Select Not Use Cryptogram OK (twice)
Select HeartBeat Setting
HeartBeat Fix Send = Disable
Select HeartBeat Setting = Disable
OK (twice)
Select Date/Time Setting and set All fields to current date/time and press Set
OK
Select Periodical Transmission Setting
Select last option
Set current time and press Set
OK
Select Data Collection Setting
Select all options except Account Track Data
OK
Wait 30 Seconds then cycle Main Power and Access Web interface from a PC – Continue on next page
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HTTP One-Way Instructions for vCare Models
Pro 950
Continued
Login to Machine Nic via Web Browser
Select Extension for Maintenance
Enter
ce
for User
Enter
92729272
for Password
OK CSRC Http Setting
Check Enable Authentication
Enter
jjrentinc
for both User Name and Password
Apply
Wait 30 Seconds--cycle Main Power--Wait 1 Min--then Enter Service mode
Service Mode
CS Remote Care (twice) Select ID Code
Enter Tech ID
Select ID Code again Select Detail Settings
Select Basic Setting
First Call
Wait
2
FULL Minutes
Select ID Code
Enter
Tech ID
Select ID Code again
Wait for “Finished normally” about 2min
Select Maintenance Completion
Exit Service Mode
Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
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HTTP One-Way Panel Instructions for vCare Models
Blue is Pro 951, 1052, 1250 only Orange is Pro 1051, 1200, 1200P only
Due to vCare server changes, note the “Registration Date” on the vCare mobile app
Basic info page.
This date will determine which server is to be entered and is highlighted below with green bubble.
1
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
Network setup MUST be completed prior to beginning. Internal NIC must be connected to Lan.
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Admin Mode
System Setting Time/Date Enter
All current Date/Time Settings
Admin Mode
Network settings Enter
All Machine Nic Settings
OK
Select HTTP communication
Enable Authentication ON OK
Select Authentication User Name
Enter jjrentinc
OK
Select Authentication Password
Enter jjrentinc
OK (twice) Close
(twice)
Admin Mode
System Setting Pwr Save ErP Setting = “Do not Switch” for (951, 1052, 1250) only
Admin Mode
System Setting System Date Input New Date Enter current date Set for (1051, 1200, 1200P only
Service mode
System Setting Software DIPSW Settings Set Dip
[03 – 6 to 1]
Return Service
State Confirmation
I/O check mode Enter [15-access-98] for (951, 1052, 1250) only
Machine Condition
I/O check mode Enter [15-access-98] for (1051, 1200, 1200P only
Press Start—Wait for Fin
Return Service System Setting Software DIPSW Settings
Set Dip [ 15 – 5 to 1 ]
Set Dip [
16 – 7 to 1 ]
Return Exit
(twice)
Wait-30 sec--then Cycle ‘Main Power’
Service Mode
CS Remote Care (twice) HTTP Select Simplex
Select ID Code
Enter
Tech ID
Select ID Code again Select Detail Settings
Select Basic Settings and Enter the following information below
Select Center ID
Enter US51 x
Check mobile app for correct value
Select Web Server
Enter 207.18.56.88/US51 x
OK
OK
Select Encryption or Cryptogram
Select Not Use Encryption OK (twice)
Select Heart Beat Setting
Heart Beat Fix Send = Disable and Heart Beat Setting = Disable OK (twice)
Select Date/Time Setting and set All fields to current date/time
Press Set OK
Select Periodical Transmission
Every Day Set current time
Press Set
Select Data Collection Setting
Select all options except Account Track Data
OK
Select Basic Setting
First Call OK Return
Wait 5 Min or have vCare team verify “ Blue Dot ”
Select ID Code
Enter
Tech ID
Select ID Code again Select Maintenance Completion Exit Service Mode
Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
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One-Way e-mail Instructions for vCare Models
Blue is Pro 951, 1052, 1250 only Orange is Pro 1051, 1200, 1200P only
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
Network setup MUST be completed prior to beginning. Internal NIC must be connected to Lan.
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Admin Mode
System Setting Time/Date Enter
All current Date/Time Settings
Admin Mode
Network settings Enter
All Machine Nic Settings
OK
Admin Mode
System Setting Pwr Save ErP Setting = “Do not Switch” for (951, 1052, 1250) only
Admin Mode
System Setting System Date Input New Date Enter current date Set for (1051, 1200, 1200P only
Service mode
System Setting Software DIPSW Settings Set Dip
[03 – 6 to 1]
Return Service
State Confirmation
I/O check mode Enter [15-access-98] for (951, 1052, 1250) only
Machine Condition
I/O check mode Enter [15-access-98] for (1051, 1200, 1200P only
Press Start—Wait for Fin
Return Service System Setting Software DIPSW Settings
Set Dip [ 15 – 5 to 1 ]
Set Dip [
16 – 7 to 1 ]
Return Exit
(twice)
Wait-30 sec--then Cycle ‘Main Power’
Enter the IP address of the main body NIC using a web browser (Firefox is best)
Select Extension for Maintenance
Enter ce for User
Enter 92729272 for Password
OK Select E-mail initial settings
Go to
of settings to be entered— Match all settings on this page—Password is jjrentinc1
NEVER SELECT SENDING and RECEIVING TEST—This will cause the NIC to lockup for 10min!
Service Mode
CS Remote Care (twice) E-mail Select Simplex
Select ID Code
Enter
Tech ID
Select ID Code again Select Detail Settings
Select Date/Time Setting and set All fields to current date/time
Press Set OK
Select Periodical Transmission
Every Day Set current time
Press Set OK
Select Data Collection Setting
Select all options except Account Track Data
OK
Select Basic Settings and Enter the following information below
Center ID = US50 x -Check mobile app for correct value
E-mail = Kmdcore X @kmbizhubvcare.com
-- Check mobile app for correct value
Encryption = Not use Encryption
Select First Call
Wait till screen reverts to ID Code Screen
Select ID Code
Enter
Tech ID
Select ID Code again
(wait for 30 sec)
Select Maintenance Completion
Exit Service Mode
Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
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- 21 -
Two-Way E-mail Instructions for vCare
Pro 1050, 1050e, 1050p
!!! Important --- Read Before Starting !!!
Models requiring Two-Way E-mail will ONLY be setup if the following conditions are met.
1) A request is sent to [email protected] at least 1 Hr. prior to a technician’s onsite arrival.
2) Customer IT is notified that Ports (25 or 2525) AND Ports (110 or 10110) must be opened.
S P E C I A L T W O - W A Y S E T U P N O T E S : kmbizhubvcare.com
is always in lowercase.
DEVICE-ID is always a 9 characters .
Add a 0 to 8 characters serial numbers ex ( 0 31101234 )
Use all characters for 9 characters serial numbers ex ( 57BE12345 )
Use the last 9 characters of 13 characters serial numbers ex ( A1 XX 1232456789)
UNIQUE-SERIAL is the machine’s actual serial number with Letters in CAPS Ex (31101234) or (57BE12345) or (A11W123456789)
PASSWORD = last 6 characters of the machines serial number -101234 , E12345 , 456789 using the above examples.
Letters are in CAPS.
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Admin Mode
Machine Manager Setting Time/Date Enter
All current Date/Time Settings & Time Zone = -0800
Admin Mode
Machine Manager Setting Network settings Setup Both
(if used) Copier NIC Settings
OK
Service Mode
System Setting Software Switch Set Dip
[03 – 6 to 1]
Return
Machine Condition
I/O check Enter
[15-access-98]
Press Start—Wait for Fin Press Return
Press System Setting
Software Switch Set Dip [
15 – 5 to 1 ] & [ 16 – 7 to 0 w/ IC-611 else set to 1 ]
Return
Exit Service mode and Wait 30 Seconds then cycle Main Power – Wait for IC-611 boot up
Service Mode
CS Remote Care (twice) EMAIL Select No. Code Enter
Tech ID
Select No. Code again
Select Detail Settings
Select Basic Settings and
Enter the following information below
Enter US50 x Check mobile app for correct value
for Center ID and DEVICE-ID for Device ID
Select Date/Time Setting and set current date/time and press Set
Enter
-0800 for Time Zone
Exit Tech Mode
Machine Manager Setting Network Setting Controller Nic CSRC
Under CSRC Send Settings enter the following
CSRC Send =
On
SMTP Server Address = 207.18.56.20
Port =
2525
Machine Mgr From Address = [email protected]
Select Next Auth <SMTP Auth> =
On
SMTP Auth User Name = [email protected]
Password = PASSWORD
Realm = kmbizhubvcare.com
OK
Under CSRC Receive Settings enter the following
CSRC Receive =
On
POP Server Address = 207.18.56.20
User Name = [email protected]
Password = PASSWORD Port =
10110
Next Auto Check = ON Auto Check Int =
1 min
Exit Service mode and Wait 30 Seconds then Cycle Main Power – Wait for IC-611 boot up
!! IMPORTANT!! --- Call Robert W or Dave Hunt to send ‘ini. Connect’ E-mail at this time. --- !! IMPORTANT!!
Machine Manager Setting
Network Setting Controller Nic CSRC CSRC Comm Test Start
Wait for successful completion
V erify connection via
procedure, then
Enter Admin Mode
Network Setting
IP Nic
CSRC
CSRC RX Settings
Next (twice)
Auto Check = 60 min
- 22 -
HTTP One-Way Panel Instructions for vCare Models
C1060, C1060L, C1070, C1070P
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
Network setup MUST be completed prior to beginning. Internal NIC must be connected to Lan.
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Admin Mode
System Setting Time/Date Enter
All current Date/Time Settings
Admin Mode
Network settings Enter
All Machine Nic Settings
OK
Select HTTP communication
Enable Authentication ON OK
Select Authentication User Name
Enter jjrentinc
OK
Select Authentication Password
Enter jjrentinc
OK (twice) Close
(twice)
Service mode
System Setting Software DIPSW Settings Set Dip
[03 – 6 to 1]
Return Service
State Confirmation
I/O check mode Enter [15-access-98]
Press Start—Wait for Fin
Return Service System Setting Software DIPSW Settings
Set Dip [ 15 – 5 to 1 ]
Return Close
(twice)
Wait-30 sec--then Cycle ‘Main Power’
Service Mode
CS Remote Care (twice) HTTP Select Simplex
Select ID Code
Enter
Tech ID
Select ID Code again Select Detail Settings
Select Basic Settings and Enter the following information below
Select Center ID
Enter US51 x
Check mobile app for correct value
Select
Web Server Enter 207.18.56.88/US51 x
OK
Select Encryption
Select Not Use Encryption OK (twice)
Select Heart Beat Setting
Heart Beat Fix Send = Disable
& Heart Beat Setting = Disable
OK (twice)
Select Date/Time Setting and set All fields to current date/time
Press Set OK
Select Periodical Transmission
Every Day Set current time
Press Set OK
Select Data Collection Setting
Select all options except Account Track Data
OK
Select Basic Setting
First Call OK Return
Wait 5 Min or have vCare team verify “ Blue Dot ”
Select ID Code
Enter
Tech ID
Select ID Code again Select Maintenance Completion Exit Service Mode
Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
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HTTP One-Way Panel Instructions for vCare Models
Blue is Pro C5501, C6501
Orange is Pro C5500, C6500 C65hc & Press C6000, C6000L, C7000, C8000
Due to vCare server changes, note the “Registration Date” on the vCare mobile app
Basic info page.
This date will determine which server is to be entered and is highlighted below with a green bubble.
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
Network setup MUST be completed prior to beginning. Internal NIC must be connected.
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
Admin Mode
System Setting Time/Date Enter
All current Date/Time Settings
Admin Mode
Network settings Enter
All Machine Nic Settings
OK
Select HTTP communication
Enable Authentication ON OK
Select Authentication User Name
Enter jjrentinc
OK
Select Authentication password
Enter jjrentinc
OK (twice) Close (twice) --
Cycle Main Power
Service mode
System Setting Software Sw Settings Set Dip
[03 – 6 to 1]
Return Service
State Confirmation
I/O check mode Enter
[15-access-98]
Press Start
Wait for Fin Return Service System Setting Software SW Settings
Set Dip [15 – 5 to 1] Set Dip
[14 – 7 to 1]
Set Dip
[15 – 0 to 0]
Set Dip [16 – 7 to 0]
Return Service -- for C5501, C6501 only
Set Dip [16 – 7 to 1]
Return Service -- for All other units only
Cycle Main Power and Enter Service mode
Service Mode
CS Remote Care (twice) HTTP Select Simplex
Select ID Code
Enter
Tech ID
Select ID Code again Select Detail Settings
Select Basic Settings and Enter the following information below
Select Center ID
Enter US51 x
Check mobile app for correct value
Select Web Server
Enter 207.18.56.88/US51 x
OK
Select Cryptogram
Select Not Use Encryptogram OK (twice)
Select HeartBeat Setting
HeartBeat Fix Send = Disable and HeartBeat Setting = Disable OK (twice)
Select Date/Time Setting and set All fields to current date/time
Press Set OK
Select Periodical Transmission
Every Day Set current time
Press Set OK
Select Fixed Date and Time
Enter current date/time and press Set
OK
Select Data Collection Setting
Select all options except Account Track Data
OK
Select Basic Setting
First Call—
Wait for “Finished normally”
Select ID Code
Enter
Tech ID
Select ID Code again
Select Maintenance Completion
Exit Service Mode
Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
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Some network environments will require the use 1 Way E-mail vCare and instructions are listed for models which have this option.
Some current & future Konica Bizhub models will have the ability to have vCare installed via the PageScope web interface. These models may require the use optional firmware be installed for this option to be available.
Please read all notes carefully before installing vCare using this method.
Current ‘4’ family machines have the option of using preloaded vCare setup settings from a USB drive to install vCare. Instructions are listed on page 30.
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Instructions for vCare Machines
Bizhub C35, C35P ( Web Interface )
Due to vCare server changes, note the “Registration Date” on the vCare mobile app
Basic info page.
This date will determine which server is to be entered and is highlighted below with a green bubble.
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
Network setup MUST be completed prior to beginning. Internal NIC must be connected.
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
From a PC connected on the same subnet of the copier, launch Firefox or Internet Explorer.
Type “ xxx.xxx.xxx.xxx/csrc_index.html
” Where xxx.xxx.xxx.xxx
is the copiers IP address.
Enter the password “92729272” for C35, and “KMBC35P” for C35P.
Under CSRC Settings tab
Select WebDav Settings and enter the following—When done click “Apply” o
SSL = Disable o
WebDAV Auth= Enable o
WebDAV Username = jjrentinc o
WebDAV Password = jjrentinc
Select Report Settings and enter the following—When done click “Apply” o
Enable all options
Select CSRC Clock Settings and enter the following—When done click “Apply” o
Year—Month—Day o
Hour—Minute o
Time Zone
Select Periodic Transmission Settings and enter the following—When done click “Apply” o
Current Time
Select Subscribe and enter the following below—When done click “Subscribe”
Center ID US51 x -- Check mobile app for correct value
Web Server = 207.18.56.88/US51 x
Comm Method = Simplex
Encryption = Disable
HeartBeat Fixed Time Transmission = No
HeartBeat = No
Wait for 5 min--Note all fields should remain grayed out when connected
Select Maintenance Mode Enter Tech ID Start Maintenance-wait 15sec
Select Maintenance End
Verify connection via
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
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Instructions for vCare Machines
HTTP Setup
C224e, C284e, C364e, C454e, C554e, C654e, C754e
K224e, K284e, K364e, K454e, K554e, K654e, K754e
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
Firmware C8 or higher MUST be installed before this option is available
Network setup MUST be completed prior to beginning. Internal NIC must be connected.
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
For the following steps, the Firefox browser is recommended for best results when using PSWC to install vCare.
1. In the browsers address field, enter the copier IP Address/CSRC_INDEX.html ex.10.20.30.40/csrc_index.html.
2. Ce password = 9 2 7 2 9 2 7 2 9 2 7 2 9 2 7 2
OK
3. ID-CODE = Tech ID
Select HTTP-2
OK
( twice)
4. Select Server Settings
HTTP Server Settings and enter the following in the appropriate fields.
5. URL Address = Enter 207.18.56.88
--Do not select “Please check to enter host name”
6. Account Name = j j r e n t i n c
Select ‘Password is changed’
Password = j j r e n t i n c
7. Port = 80 or 8080
8. SSL = OFF
Select OK
( twice)
9. Select Detail Settings
Center Notification Item
Check all options ( except 7, 11, 12 ) )
OK
( twice)
10. Select Schedule
Select Edit for No.1
Schedule Settings = ON
Interval of Day = 1
OK
( twice)
11. Select Schedule
Select Edit for No.2
Schedule Settings = OFF
OK
( twice)
12. Select Schedule
Select Edit for No.3
Schedule Settings = OFF
OK
( twice)
13. Select Basic Setting and enter the following within the appropriate fields.
14.
Center ID = US51 x -- Check mobile app for correct value
15. Date/Time Setting = Local Time & Zone
Select Start Transmission
OK
16. Wait for “Complete” then do the following:
17. ID-CODE = Tech ID
Select OK
( twice)
Wait 2 min
Select OK
( twice)
Logout
18. Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
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Instructions for vCare Machines
HTTP Setup
C3350, C3850, K4050, K4750
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
MUST have Firmware Ver 5 before this option is available
Network setup MUST be completed prior to beginning. Internal NIC must be connected.
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
For the following steps, the Firefox browser is recommended for best results when using PSWC to install vCare.
1. In the browsers address field, enter the copier IP Address/CSRC_INDEX.html ex.10.20.30.40/csrc_index.html.
2. Ce password = 9 2 7 2 9 2 7 2
OK
3. ID-CODE = Tech ID
Select H T T P 2
OK
4. Select Server Settings
HTTP Server Settings and enter the following in the appropriate fields.
5. URL Address = Enter 207.18.56.88
6. Account = j j r e n t i n c
Select ‘Change Password’
Password = j j r e n t i n c
7. Port = 80 or 8080
8. SSL = OFF
Select OK
9. Select Detail Settings
Center Notification Item
Check all options ( except User Auth)
OK
10. Select Schedule
Select Edit for No.1
Schedule Settings = Enable
Select Day
Day Cycle = 1
OK
11. Select Schedule
Select Edit for No.2
Schedule Settings = Disable
OK
12. Select Schedule
Select Edit for No.3
Schedule Settings = Disable
OK
13. Select Basic Setting and enter the following within the appropriate fields.
14. Center ID = US51 x -- Check mobile app for correct value
15. Date/Time Setting = Local Time & Zone
Select Start Transmission
OK
16. Wait for “Complete” then do the following:
17. ID-CODE = Tech ID
Select OK
Wait 2 min
Select OK
Logout
18. Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
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Instructions for vCare Machines
(Email Setup)
C224e, C284e, C364e, C454e, C554e, C654e, C754e
K224e, K284e, K364e, K454e, K554e, K654e, K754e
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
Firmware C8 or higher MUST be installed before this option is available
Copier must be connect to a network and have unfiltered access to the internet.
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed.
For the following steps, the Firefox browser is recommended for best results when using PSWC to install vCare.
1. Enter the copier IP Address/CSRC_INDEX.html ex. 10.20.30.40/csrc_index.html
in the browsers’ address field
2. Ce password = 9 2 7 2 9 2 7 2 9 2 7 2 9 2 7 2
OK
3. ID-CODE = Tech ID
Select Email-2
OK
( twice)
4. Select Server Settings
Rx Settings
E-mail Address
Enter [email protected]
OK
( twice)
5. Select Tx Settings
Enter SMTP Server 207.18.56.20
6. Port = 25 or 2525
7. Check SMTP Authentication
User ID = [email protected]
8. Check Password is Changed
Password = jjrentinc1
9. Domain name = kmbizhubvcare.com
Select OK
( twice)
10. Select Tx/Rx Test
OK
wait for ‘ completed ’
OK
11. Select Detail Settings
Center Notification Item
Check all options ( except 7, 11, 12 ) )
OK
( twice)
12. Select Schedule
Select Edit for No.1
Schedule Settings = ON
Interval of Day = 1
OK
( twice)
13. Select Schedule
Select Edit for No.2
Schedule Settings = OFF
OK
( twice)
14. Select Schedule
Select Edit for No.3
Schedule Settings = OFF
OK
( twice)
15. Select Basic Setting and enter the following within the appropriate fields.
16. Center ID = US50 x -- Check mobile app for correct value
17. Email Address
Enter Kmdcore X @kmbizhubvcare.com
-- Check mobile app for correct value
18. Date/Time Setting = Local Time & Zone
OK
Select Start Transmission
OK
19. Wait for “Complete” then do the following:
20. ID-CODE = Tech ID
Select OK
( twice)
Wait 2 min
Select OK
Logout
21. Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 29 -
P age
S cope
W eb
C onnect
Instructions for vCare Machines
(Email Setup)
C3350, C3850, K4050, K4750
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
MUST have Firmware Ver 5 before this option is available
Copier must be connect to a network and have unfiltered access to the internet.
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed.
For the following steps, the Firefox browser is recommended for best results when using PSWC to install vCare.
1. Enter the copier IP Address/CSRC_INDEX.html ex. 10.20.30.40/csrc_index.html
in the browsers’ address field
2. Ce password = 9 2 7 2 9 2 7 2
3. ID-CODE = Tech ID
Select Email-2
OK
4. Select Server Settings
Receive Settings
5. E-mail Address
Enter [email protected]
OK
6. Select Transmission Settings
Enter SMTP Server 207.18.56.20
7. Port = 25 or 2525
8. Check SMTP Authentication
User ID = [email protected]
9. Check Change Password
Password = jjrentinc1
10. Domain name = kmbizhubvcare.com
Select OK
11. Select Detail Settings
Center Notification Item
Check all options ( except User Auth)
OK
12. Select Schedule
Select Edit for No.1
Schedule Settings = Enable
Select Day
Day Cycle = 1
OK
13. Select Schedule
Select Edit for No.2
Schedule Settings = Disable
OK
14. Select Schedule
Select Edit for No.3
Schedule Settings = Disable
OK
15. Select Basic Setting and enter the following within the appropriate fields.
16. Center ID = US50 x -- Check mobile app for correct value
17. Email Address
Enter Kmdcore X @kmbizhubvcare.com
-- Check mobile app for correct value
18. Date/Time Setting = Local Time & Zone
OK
19. Select Perform initial Transmission
OK
20. Wait for “Complete” then do the following:
21. ID-CODE = Tech ID
Select OK
Wait 2 min
Select OK
Logout
22. Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 30 -
One-Way e-mail Panel Instructions for vCare for Models
C224, C284, C364, C454, C554, C654, C754
C224e, C284e, C364e, C454e, C554e, C654e, C754e
K224e, K284e, K364e, K454e, K554e, K654e, K754e
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
In Admin Mode set machine Date/Time, Time Zone, and Daylight Savings settings.
Enter service mode
CS Remote Care
Maintenance/Default
Email2
Server Settings
Press Receive
Enter j jrent i nc@ km bi zh ubvc are.com
Press Send
Select Input FQDN Enter
207.18. 56.20
End
Press SMTP Port Number
Enter open SMTP port
25 or 2525
Press Authentication Setting
SMTP Authentication Setting Check
User ID = j j rent i nc@ km bi zhu bvcare.c om
End
Password = j j rent i nc1
End
Domain = km bi zhub vc are.com
End (twice)
Press TX/RX Test
Start Output should show “Connected” then “Completed” End
If Error occurs, call (Robert. W) or (Dave. H), with the error code before proceeding.
Select ID Code
Enter
Tech ID
Select ID Code again
Select Detail Setting
Select Date Time Settings Enter all values
Select Set
Select Basic Settings
Center ID Enter
US50 x -Check mobile app for correct value
End
Press Email Address
Enter
Kmdcore X @kmbizhubvcare.com
-Check mobile app for correct value
End
Select Schedule at top of screen
Select ‘3’
Disable Select Set
Select ‘2’
Disable Select Set New vCare requirements
Select ‘1’
Enable Select Day Enter ‘
1 ’ for frequency
Select Set
Press Center Notify Item
Select 1 2 3 4 5 6 x 8 9 (DO NOT SELECT 7)
Select Initial Transmission at upper right of screen, then at bottom right of screen
Screen should show “Completed” and then return to the “ID Setting” screen— Wait 2min
Select Start Maintenance
Enter
Tech ID
Select Auto exit time End
Select Maintenance Completion
Exit Service Mode
Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 31 -
One-Way e-mail Panel Instructions for vCare for Models
K223, K283, K363, K423, K552, K652
C220, C280, C360, C452, C552, C652, C552DS, C652DS
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
In Admin Mode set machine Date/Time, Time Zone, and Daylight Savings settings.
Enter service mode
CS Remote Care Email2 Server Settings
Press Receive
Enter [email protected]
Press Send
Select Input FQDN Enter
207.18. 56.20
End
Press SMTP Port Number
Enter
2525
Press Authentication Setting
SMTP Authentication Setting Check
User ID = [email protected]
End
Password = jjrentinc1
End
Domain = kmbizhubvcare.com
End (twice)
Press TX/RX Test
Start Output should show “Connected” then “Completed” End
If Error occurs, call (Robert. W) or (Dave. H), with the error code before proceeding.
Select ID Code
Enter
Tech ID
Select ID Code again
Select Detail Setting
Select Date Time Settings Enter all values
Select Set
Select Basic Settings
Center ID Enter
US50 x -Check mobile app for correct value
End
Press Email Address
Press “
C ” on OP panel
Enter Kmdcore X @kmbizhubvcare.com
-Check mobile app for correct value Go to page 2
End
Press Schedule
Press Enable Select Day Select Set
Press Center Notify Item
Select 1 2 3 4 5 6 x 8 9 (DO NOT SELECT 7)
Select Initial Transmission at upper right of screen, then at bottom right of screen
Screen should show “Completed” and then return to the “ID Setting” screen— Wait 2min
Select ID Code
Enter
Tech ID
Select ID Code again
Select Maintenance Completion
Exit Service Mode
Verify connnection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 32 -
One-Way e-mail Panel Instructions for vCare for Models
C3350, C3850, K4050, K4750
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
In Admin Mode set machine Date/Time, Time Zone, and Daylight Savings settings.
Enter service mode
CS Remote Care Maintenance/Default
Select System Setting
E-Mail2 OK Close
Select Server Settings
E-mail Settings RX Settings
Select E-Mail Address
Enter [email protected]
OK
(twice)
Select Check Auto Alive
OFF OK Close
Select TX Settings
Address Enter
207.18.56.20
OK
(twice)
Select Tx Auth
E-Mail TX (SMTP) OK SMTP Authentication
Select Account
Enter [email protected]
OK
(twice)
Select Password
Enter jjrentinc1 OK
(twice)
Select Realm
Enter kmbizhubvcare.com
OK
(twice)
Close
(4 times)
Select Maintenance/Default
ID Code Enter
Tech ID
OK
(twice)
Close
Select Detail Setting
Date Time Settings Enter
ALL values
Select OK Close
Select Basic Settings
Center ID Enter
US50 x -Check mobile app for correct value
OK
(twice)
Select Email Address
Enter Kmdcore X @kmbizhubvcare.com
-Check mobile app for correct value
OK
(twice)
Close
1
Select Notification Settings
Schedule1 Enable Trans ON OK
Select Notification Frequency
Daily OK Close
Select Notification Selection
Set
ALL options = ON see exceptions below except EKC and Data Block Config (on 2 nd
Close
page)
(3 times)
Select Maintenance/Default
Initial Transmission Yes OK
Screen should now show ‘Registering’ then ‘Transmission suscessful’
Select ID Code
Enter
Tech ID
OK
(twice)
Close
Select Start Maintenance
Maintenance Schedule OK Start Yes OK Close
Select Maintenance Completion
Yes OK
Exit Service Mode and Verify connnection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 33 -
USB Setup Instructions for vCare Models
C224, C284, C364, C454, C554, C654, C754
C224e, C284e, C364e, C454e, C554e, C654e, C754e
K224e, K284e, K364e, K454e, K554e, K654e, K754e
!!! Important Steps Prior to vCare setup--- Read Before Starting !!!
USB DRIVE = File “UsbExportData_Csrc” located in the root of your usb drive.
This setup is based on a new installation.
Ram Clear and Data Initialize MUST be performed prior to continuing.
BOLD = Button Selections. GREEN = Entered Data. RED = Important
= Go to next Step.
Sequential steps only---No Skipping Allowed. Make sure to press SET when prompted!
Note: Tech ID is defined as your 2 or 3 digit tech number followed by 5 zeros [ex. 2500000 ]
First, Determine correct Center ID & copy correct the USB file.
-Check mobile app for correct value
o Enter Service Mode
System 2 Software Settings o Press Switch No
Enter 72 Press Hex Enter 04 Press Fix Press End o Insert USB DRIVE into front USB port near the main panel o Enter Administrator Mode
Press Forward Press External Memory Backup Press Import o Press Password
Enter 9272 Press OK Press Start o
Cycle Main Power
o Enter Service Mode
CS Remote Care Press Maintenance/Default Settings o Select ID Code
Enter
Tech ID
Select ID Code again Press Detail Setting o Select Date/Time Setting and Enter current date/time for all fields, then Press Set o Select Basic Setting
Select Initial Transmission at upper right of screen o Select Initial Transmission at bottom right of screen o Screen should show “Completed” and then return to the “CS Remote Care” screen— Wait 2min o Select Start Maintenance
Enter
Tech ID
Select Auto exit time End o Select Maintenance Completion
Exit Service Mode o Verify connection via
procedure
** Note: Blinking start light means ‘Maintenance Complete’ was not performed. **
- 34 -
vCare DCA installation guide
All Bizhub machines
.
Make sure the following upgrades & steps are performed before installing the vCare DCA software.
1) Install Microsoft .Net framework version 3.51, 4.51 or higher (OS dependant).
2) Install the latest version of Java 7 or 8 , note manually download Java 64bit version if DCA is to run on a 64bit OS.
3) Download the latest version of the vCare DCA software or copy from SyncBack (Now Version 1.5).
4) Make sure that all units to be on DCA have been verified as registered.
5) Please note that underlined letters are CAPITALIZED.
Unzip and open the DCA installation folder, select the correct workstation version (32bit or 64bit)
Run ‘setup.exe’, accept the license agreement & select ‘Next’ or ‘Install’, & finally ‘Finish’ to complete installation.
NOTE: On the installation PrinterDCA window -- DO NOT check the “Install PrinterDCA of Printfleet” box &
DO NOT accept the terms in the license agreement, only click ‘Next’
Run the vCare Data Capture Agent from—‘Start’—‘All Programs’—‘Konica Minolta’—‘vCare Data Capture Agent’ folder.
On the Start toolbar, select ‘show hidden icons’ Right click the DCA Agent icon and select ‘Open’.
When prompted, check ‘Service Mode’ & enter “ Admin ” for the password.
Select registration from ‘Registration from ERP mode’, select ‘Interactive’ and then click ‘Next’.
For ‘Web Service URL’ enter “ http s ://dca.kmbizhubvcare.com
” note the ‘ s ’.
For ‘vCare login’ enter “ jjrentdca ” for user, “ Kmbs2014 ”for password, and then click ‘Next’.
Click browse and select ‘US500’ (US500 will be used for some time, check mobile app if in doubt)
Select the correct ‘DCA ID’ (Do not guess!!--Contact vCaresupport if unsure!!)
Un-check ‘Alert data registration setting’ and click ‘Next’
Use the default settings for the next two pages by clicking ‘Next’. Under Device Search Setting, click ‘Add’
Enter the IP address scheme to scan and click ‘OK’. Repeat if multiple subnets are in use, then click ‘Next’.
Modify all 3 ‘Notify’ options by selecting “Edit Mail Body” and add the ‘DCA ID’ & any other contact information.
Enter the Email address of the DCA administrator or use “[email protected]”, and then click ‘Next’.
Un-check ‘Retransmit by using other mail server---’, and then click ‘Next’.
Enter the “Number of Managed Devices”, Click ‘Simple Setting’, click ‘Next’
If all initial settings are correct, select ‘Yes’, and Click ‘Finish’ to complete the installation.
On the Start toolbar, select ‘show hidden icons’ Right click the DCA Agent icon and select ‘Open’.
Enter “ Admin ”, check ‘Service Mode’, and then click ’OK’.
From the left menu, select ‘Restore Execution’, ‘Restore latest device information’.
(Wait until the cursor changes back to normal ~ 1min)
From the left menu, select ‘Managed List’, verify all units that are to be added.
If any machines are missing, then select ‘Advanced’ and enter the IP address(s) to be added, repeat until all units are entered
Click ‘Get ERPID’—ERPID fields should now auto populate, manually enter any ERPID that is not found as needed.
Once ERPID’s all are entered, check box all item(s) to be registered and click ‘Device Registration’.
Check the ‘Device Registration Result’ windows for any errors and correct if necessary.
From the left menu, select ‘Periodic Job’ and click ‘Quick Update’. Wait a few minutes for system update.
Verify vCare by checking the ‘Last Received Date’ for the current date. There is no ‘Blue Dot’ with DCA machines.
- 35 -
vCare tips to help reduce setup errors
1. Perform “Touch Panel” adjustment to reduce spelling errors.
2. For C3350, C3850, k4050, K4750-if machine has connection failure, backup all network info & address book
Enter Admin mode--page 2--security settings--security details--initialize--network settings--select OK
Re-Enter all network info, address book, and re-install vCare. Test all print and scan options before leaving.
3. Verify, via vCare mobile app, that vCare registration is completed and note “Registration Date”.
4.
Remember to Check inside front cover (page 2) to determine correct CENTER_ID to use
5. Verify all network settings in “Admin Mode” are entered correctly including Gateway and DNS.
6. Make sure that the copier is able to “Ping” Google.com
before installation.
7. Once vCare is verified working, send an email to [email protected]
stating ID ##### verified.
8. Once the “2010 Dealer” vCare
LearnTrack is completed, access to KMBS vCare support is available.
9. Call 800-825-5664 and login, and then choose options 2, 2, 2, 2, 1 to talk to a vCare support member.
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
- 36 -
- 37 -
Bizhub Firmware Levels
Recommended Minimum firmware for vCare installation & other fixes.
Model
K4050, K4750
K223, K283, K363, K423
K361, K421, K501
K654, K654e, K754,K754e
K600, K750
K601/K751
K652, K552
Pro 920
Pro 950
C203
,
C253
,
C353
C220, C280, C360
C224,C284, C364
C224e, C284e, C364e
C351
,
C450
C650, C550, C451
C652
(DS)
, C552
(DS)
, C452
C754, C654, C554, C454
C3350, C3850
Pro C1060—C1070
Pro C5500--C6501
Press C6000--C8000
Minimum Firmware
Ver 5
G00-D1
GDL-21
Any Level
GCZ_30
GCH-20
GC1-F9
Ver 40
Ver 20
GU6-R6
,
GT6-R6
,
GS6-
R6
G00-D1
Any Level
Any Level
GYC-K1
,
GYC-K1
GP4-R6
GC1-D1
Any Level
Latest
Any Level
Ver 50
Any Level
Media Type
USB
USB
USB
USB
USB
USB
USB
ISW
ISW
CF Card
USB
USB
USB
CF Card
CF Card
USB
USB
USB
USB
USB
USB
- 38 -
Troubleshooting
vCare
Checking for Web Access from the copier
From Admin Mode, Select Network Detail settings Ping Conformation Host Address
For HTTP [Select IPv4 Address Enter 207.18.56.88
]
If Ping via IP is un-successful—Then check for a Proxy Server in use
For E-mail [Select Host Name Enter kmbizhubvcare .com
] or [Select IPv4 Address Enter 207.18.56.20
]
If Ping via IP is successful but Ping via Host Name fails—Then DNS issue exists
Add either 8.8.8.8 (Google DNS) or 208.67.222.222 (Open DNS) to Copier Network DNS settings
If Ping is un-successful for both, Host Name and IPv4
Then check for Firewall, Gateway, or other means of data blocking on the network
Checking for Blocked Ports
Using a pc with Java go to http://www.rackspace.com/apps/support/portal/3810 to check open ports.
OR Using Microsoft telnet to verify open ports for all protocols
Note: Telnet is not installed on Windows 7 by default. To install, go to a CMD window and enter the following including quotes pkgmgr /iu:”TelnetClient”
Use a PC on an active network as the copier
Open a Command Prompt window and then type the following:
For HTTP
Telnet spacebar 207.18.56.88 spacebar port number to test
For Email
Telnet spacebar kmbizhubvcare.com spacebar port number to test
Send/Receive
Send/Receive
Sending port(s)
Receiving port(s) Port
Port used
Port 80 or Port 8080
Port 25
110 or or
2525
10110
Protocol
HTTP
SMTP
POP
Good Response
Blank Screen w/blinking cursor
220 kmbizhubvcare .com
+ OK pop server kmbizhubvcare.com
Example: telnet kmbizhubvcare.com 25
A good response listed above means the port is open and ready for use.
Any other response means the port is not usable—test alternate port.
Contact [email protected]
for further instructions.
- 39 -
Common Error Codes
Incorrect Firmware may generate invalid codes, Make sure to upgrade before continuing!
3001
30x2
4xxx
41FA
5BBB
5BC0
CODE
0005
0191
0194
022x
0593
0595
1082
1082
200x
203C
2039
CAUSE
Incorrect Password
Incorrect “Server Settings” Info
Incorrect “Detail Settings” Info
Invalid E-mail address
Dip 16-7 not set correctly
ErP enabled or setup error
Incorrect Center ID
Incorrect Device ID
WebDAV error
Incorrect network setup
Port 25 blocked/Send Server info invalid/Incorrect DNS
Port 110 blocked
Proxy server error
Network detection lost
Incorrect Firmware
Incorrect Send Server
Blank RX Server field
SOLUTION
Re-enter all passwords
Recheck FQDN/account/password info or “Receive” E-mail address
Recheck E-mail address
Verify spelling of all E-mail addresses first then contact Konica vCare to fix mailbox
Pro C5501/C6501 Dip 16-7 = 0 all other Color Pro models Dip 16-7 = 1
Disable ErP in power save settings – Check gateway and other network settings
Verify correct Center ID is used
Verify correct Device ID is used
Verify WebDAV is enabled on copier
Verify gateway and/or DNS is correct
Try alt port 2525 --Verify E-mail address -- Use
or contact vCare [email protected]
for help
Try alt port 10110 or contact vCare [email protected]
for help
Incorrect Gateway or Requires proxy server to be enabled and configured
Verify active LAN port/cable is available/working
Perform Firmware Upgrade to correct level or DNS/port closed error
No info in Send Server section—Verify correct Email1 or Email2 selection
Input correct RX Server settings
Testing for Non-reporting or Intermittent
vCare
issues
First, try the
Verify vCare
procedure in the Installation Manual to verify the machines ability to send data to vCare servers.
Second, if any intermittent, missing, or full stopping of data reporting occurs then check the following possible reasons:
1) Main power of the copier is turned off nightly or on weekends.
2) Network changes or upgrades at the customers’ location.
3) Intermittent network issues at the customers location.
4) Incorrect notification settings. Verify Enable
Select Day Select Set
5) Incorrect Center Notify Item options checked or unchecked.
- 40 -
Troubleshooting Error Codes for CS Remote Care
vCare
E-Mail Error Codes for One-way and Two-way setup
Error code
0***
022A
Error
Transmission error
#14/#:SMTP responding code (hexadecimal)
For SMTP responding code, see RFC issued by IETF after converting hexadecimal number into decimal one.
Invalid mail box address
Solution
Check the SMTP server on User side.
Verify [email protected]
is correctly entered in all required fields
Error code
1030
1050
1061
1062
1080
1081
1082
1084
1091
1092
1199
Error
Machine ID mismatching
Received an e-mail which tells that machine ID mismatches.
Grammar error
Received mail did not define the CS Remote Care command (2 digits).
The Type of Subject and the command of attached file are not consistent.
Modifying not allowed
The host sent a command mail that asked modifying data of item where setting change is not allowed.
Modifying not available due to the copy job currently performing
When informing the host that it cannot be modified due to the copy job currently performing.
Data length problem
LEN value of TEXT data and actual data length are not consistent.
Frame No. error
The last frame has not been received.
There are missing frame No.
Subject Type problem
Received code did not define the Type of Subject.
Date expired
Expiration date for data modification command has passed.
Oversized command
Received attached file exceeds the machine's receive buffer size.
Received an error mail when center setup is not complete
Illegal request
Status not predicted in design is detected.
Solution
Check the machine ID setting.
Check the machine ID setting on host side.
Check mail content.
Ask the host to send another instruction mail for modifying.
Ask the host to send another instruction mail for modifying.
Ask the host to send another instruction mail for modifying.
Check the status of the machine registration on host side.
Ask the host to send another instruction mail for modifying.
Ask the host to send another instruction mail for modifying.
Ask the host to send another instruction mail for modifying.
Check the status of the machine registration on host side.
Contact KMBT and inform the error code.
Error code
2039
203C
203E
Error
Socket is not connected
LAN cable on the copier side is detached.
Connection timeout
Network is down
LAN cable on MFP side is detached.
Solution
Check the SMTP server and POP3 server on user side.
Check timeout setting.
Check the connection between MFP on the user's side and the network connector.
Check the network environment on the user's side.
- 41 -
vCare
E-Mail Error Codes for One-way and Two-way setup Cont:
Error code
3001
3002
3003
3004
3005
3006
3007
3008
3009
3010
POPS AUTHORIZATION ERR
POP3_TRANSACTION_ERR
POP3_CONNECT_ERR
POP3_TIMEOUT_ERR
POP3_FORMAT_ERR
POP3_MEMORY_ERR
POP3_,JOBID_ERR
POP3NODATA ERR
POP3DELETEFAILERR
POP3MAILBOXFULL
Error Solution
Check the POP3 server environment on user's side.
Check the POP3 server environment on user's side.
Check the POP3 server environment on user's side.
Check the POP3 server environment on user's side.
Check the POP3 server environment on user's side.
Check the POP3 server environment on user's side.
Check the POP3 server environment on user's side.
Check the POP3 server environment on user's side.
Check the POP3 server environment on user's side.
Check the POP3 server environment on user's side.
Error code
4103
4104
4105
4106
41F9
41FA
41FB
41FC
41FD
41FE
41FF
4210
Error code
5***
Error
During polling from MFP, MIO is not active and MFP cannot start communication.
During e-mail transmission from MFP to the center, the SMTP channel is not in the "Ready" status and MFP cannot send e-mail.
During polling from MFP, the POP3 channel is not in the "Ready" status and MFP cannot receive e-mail.
During e-mail transmission from MFP to the center, MIO is not active and MFP cannot start communication.
Control error
In the CS Remote Care's internal sequence, message transfer failed.
Control error
MIO response timed out.
Control error
As the file descriptor of the e-mail that MFP receives from MIO is invalid, MFP cannot receive the e-mail.
Control error
During the creation of data to be sent by e-mail, the CS Remote
Care's internal status error occurs or the data that need to be sent has not been created.
Control error
During e-mail reception, the parameter sent from MIO to the CS
Remote Care is invalid and MFP cannot receive the e-mail.
Control error
After the completion of e-mail transmission, MFP received the transmission completion message from MIO. However, the CS
Remote Care's internal status was not the status of transmission completion.
Control error
During e-mail reception, MIO became inactive.
Control error
E-mail sent from MIO could not be properly handled in the CS
Remote Care.
Error
MIO detects error when sending an attached file.
Solution
Wait for a while and try transmitting again.
Wait for a while and try transmitting again.
Wait for a while and try transmitting again.
Wait for a while and try transmitting again.
Turn the main power switch OFF and then ON.
Turn the main power switch OFF and then ON.
Turn the main power switch OFF and then ON.
Turn the main power switch OFF and then ON.
Turn the main power switch OFF and then ON.
Turn the main power switch OFF and then ON.
Turn the main power switch OFF and then ON.
Turn the main power switch OFF and then ON.
Check the SMTP server /POP3 server environment on user's side.
Solution
Error code
6***
Error
MIO detects error during a sending sequence.
Solution
Check the SMTP server /POP3 server environment on user's side.
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vCare
HTTP Error Code List
Error code
0*** Transmission error
#
Error Solution
Check the http server.
Error code
1030
1050
1061
1062
1080
1081
1082
1084
1091
1099
Error
Machine ID mismatching
Received file which tells that machine ID mismatches.
Grammar error
Received file did not define the CS Remote Care command (2 digits).
Modifying not allowed
The host sent a command file that asked modifying data of item where setting change is not allowed.
Modifying not available due to the copy job currently performing
When informing the host that it cannot be modified due to the copy job currently performing.
Data length problem
LEN value of TEXT data and actual data length are not consistent.
Frame No. error
The last frame has not been received
Subject Type problem
Received code did not define the Type of Subject.
Date expired
Expiration date for data modification command has passed.
Oversized command
Received file exceeds the machine's receive buffer size.
Illegal request
Status not predicted in design is detected.
Solution
Check the machine ID setting.
Check the machine ID setting on host side.
Check file content.
Ask the host to send another instruction file for modifying.
Ask the host to send another instruction file for modifying.
Ask the host to send another instruction file for modifying.
Check the status of the machine registration on host side.
Ask the host to send another instruction file for modifying.
Ask the host to send another instruction file for modifying.
Ask the host to send another instruction file for modifying.
Contact KMBT and inform the error code.
Solution
Check user network environment.
Check http server environment.
Error code
2001
2002
2003
2004
2005
2006
2007
Error http request result problem
Internal status error http request result problem
File list acquisition result problem http request result problem
Request header transmission failure http request result problem
Request body transmission failure http request result problem
Response header receive response failure http request result problem
Response body receive response failure http request result problem
Session ID inconsistent
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vCare
HTTP Error Code List Cont:
3008
3009
3010
3011
3012
3013
3014
3015
3016
3017
Error code
3002
3003
3004
3005
3006
3007
Error http request result problem
Unopened client ID was specified http request result problem
Receive time out occurred http request result problem
Receive error occurred. Or wrong request URL was specified.
http request result problem
Content-Length or receive size exceeded the specified max.
transfer size. Message body size was too large.
http request result problem
Due to reset, process was stopped. Or message body size exceeded the specified max. transfer size.
http request result problem
Internal error occurred. Or due to internal reset, process was stopped.
http request result problem
Connection to WebDAV server failed.
http request result problem
Error occurred during transmission to the WebDAV server.
http request result problem
Time out occurred during transmission to the WebDav server.
http request result problem
Connection to the proxy server failed.
http request result problem
The proxy server refused CONNECT request.
http request result problem
The proxy server was set to enabled, but the proxy server host was not set.
http request result problem
Proxy server authentication failed.
http request result problem
Other errors were sent from the proxy server.
http request result problem
Internal error occurred.
http request result problem
As the device application specified MIO_REQBODY_ERROR, process was stopped.
Solution
Check user network environment.
Check http server environment.
Error code
4103
4106
41FA
Error
After the power is switched ON, HTTP communication is attempted under the condition where HTTP communication is not ready.
When data is uploaded from MFP to the web server, the network connection is not enabled and MFP cannot start communication.
Control error
MIO response timed out.
Error code
5***
Error
MIO detects error at file sending.
Error code
6***
Error
MIO detects error at sending sequence.
Error code
7***
Error
Failure occurs when a certificate for product authentication is acquired from a USB flash drive.
Solution
Wait for a while and try transmitting again.
Wait for a while and try transmitting again.
Turn the main power switch OFF and then ON.
Solution
Check the http server environment.
Solution
Check the http server environment.
Solution
Acquire a new certificate (within 6 days after the issue).
- 44 -
Q::
A:
Bizhub
vCare
Compatibility FAQs
vCare Benefits
What are the benefits of having vCare activated on a customer’s MFP?
Customers will benefit significantly by having vCare enabled on their Konica Minolta MFPs.
Auto Meter Reporting: vCare -enabled MFPs will report accurate and timely meters. Additionally, as a result of seamless meter collection, customers will appreciate not having to be directly involved in the meter collection process.
Service Alert Reporting: In the event an MFP detects a technical malfunction or warning, the MFP will report the specific issue via email to a designated person or group. A technician would then be able to be dispatched with detailed information about the particular issue. Customers will benefit through increased uptime, proactive service and avoiding the inconvenience of manually placing a service call.
vCare Communication Protocols
Q:
A:
Q:
Q:
A:
Why do some Konica Minolta models utilize HTTP Communication or oneway email communication for vCare , while others require two-way email communication?
The device model series and FW level determines which communication methods are supported for vCare .
What Port is required to be open for MFPs using HTTP communication?
HTTP Port 80 or 8080
What Port is required to be open for MFPs using one-way email communication?
SMTP Port 25 (default) A:
Q:
A:
Is there an alternative to using Port 25 for SMTP email communication?
Yes, Port 2525 could be utilized as an alternate SMTP port.
Q:
A:
What Ports are required to be open for MFPs using two-way email communication?
POP3 Port 110 (default) AND SMTP Port 25 (default) or Port 2525 (alternate).
Q: Is there an alternative to using Port 110 for POP3 email communication?
A: Yes, Port 10110 could be utilized as an alternate POP3 port.
to relay though a customer’s Lotus Notes or Exchange email server. Please note that the only e-mail server platforms supported are Lotus Notes and Microsoft Exchange.
Q: How often does the vCare -enabled MFP communicate with the vCare email server?
A: Scheduled Messages: The vCare -enabled MFP will send its counter data to the vCare email server once per day.
Urgent Messages: The vCare -enabled MFP will initiate sending an unscheduled message to the vCare email server, in order to report an impending or current urgent service alert.
- 45 -
vCare and Network Security
Q:
A:
What firewall settings are required for vCare communication?
A firewall rule needs to be configured at the Customer site, in order to allow communication to the kmbizhubvcare.com
domain.
For MFPs using HTTP communication the firewall rule will need to allow communication over the specified HTTP port, to the kmbizhubvcare.com
domain.
For MFPs using one-way email communication the firewall rule will need to allow communication over the specified SMTP port, to the kmbizhubvcare.com domain.
For MFPs using two-way email communication the firewall rule will need to allow communication over the specified SMTP port to the kmbizhubvcare.com
domain. It will also need to allow communication from the kmbizhubvcare.com
domain to the specified POP3 port.
Q:
A:
What type of information is sent from the MFP to the vCare email server?
The MFP only sends counter, firmware version and MFP-specific diagnostic
Information to the vCare email and WebDAV server. This information is similar to an MFP’s Counter List and
Machine Management List.
Q: Is there a third-party network security assessment of vCare?
A: Yes, Miercom, an independent firm that specializes in analyzing network security was engaged to assess the vCare system. They have published a white paper on their findings testifying to the security of the vCare solution. This KMBS vCare white paper is available for public download from: http://www.miercom.com/dl.html?fid=20080501&type=report
Q: Does the MFP communicate directly with Konica Minolta’s vCare Server?
A: No. All communication occurs directly with a dedicated email or WebDAV server, within the kmbizhubvcare.com domain.
Q: Where is the vCare email and WebDAV servers located?
A: The vCare email and WebDAV server are located within Konica Minolta’s
Corporate Datacenter in New Jersey and is managed by Konica Minolta’s IT Department.
- 46 -
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