Unify OpenScape Business Partner Presentation

Unify OpenScape Business Partner Presentation
OpenScape Business
Agenda
 SMB Market Trends and
Challenges
 Networking & Deployment
 The OpenScape Business Answer
 Support Included
 Sales Structure
 One Architecture
 Partner Sales Support
 UC Solution and Features
 Key Takeaways
 Solution Manageability
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
2
SMB market shows room for improvement with communications, and
SMBs plan
$8 Billion
SMB’s use many tools
Addressable opportunity for the
SMB TDM/IP Market in 2012
100%
80
60
40
20
0
E-Mail
Interest in IP is growing
25%
Interest in IP is
growing
Phone
Most SMBs are still
using ‘traditional’
tools to collaborate
80%
of SMB’s currently implementing or
planning to implement UC
Phone
Conferences
Big opportunity to
improve teams
Customer Service is key
Only a very few SMBs have formal
team performance management
systems in place
8%
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Interest in UC is
growing
55% of respondents
want to improve
customer service by
improving or
upgrading their
contact center
environment
3
SMBs can leverage UC to better equip employees and focus on
Revenue
What’s important?
What’s important?
What’s important?
To find people quickly
Never missing a message
from a customer or coworker
Not wasting time
transferring data
A shipment is heading to the warehouse –
Who will receive it?
A deal will close if the owner can talk to
the prospect – Can I reach the owner in
time
Presence Saves Time
32
Mins
Average time saved
because UC helps you
to find the person you
need on the first
attempt
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
A multi-tasking sales person won’t miss a
voice or fax message because they will
automatically appear via e-mail
A Single Inbox
43
Mins
Average time saved by
managing emails,
voicemails and faxes
from one inbox
Law firms can track voice
communications automatically.
If a customer calls, their CRM data will
automatically open on your desktop
Integration Can Help
3
Benefits
1- Time Savings
2- Better Accuracy
3- Real-Time Data
Access
4
Research results: SMB customers are looking at 6 key elements to
ensure success
Ease of Installation/Support: System that easily allows the implementation of UC,
migration to IP and upgrades with little risk or complex installations
Scalability: A simple Voice and UC solution that grows with their business
Mobility/Distributed Workforce: Experience independent mobility and collaborate
anywhere
Management of Operational Costs: Investment protection by migration
Productivity and Customer Service: Boost employee productivity and get more
done, while serving customers and employees even better to increase retention
and loyalty
Support: Vendor-backed service support inclusive in product for added peace of
mind
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
5
How these 6 elements will driver higher margin (UC) business for you
Ease of Installation/Support: Leverage your knowledge and training on H3K and
OSO to bring customers into the UC World with minimal effort
Scalability and Flexibility: Customer Relationship Management, mid- and longterm, starting with Voice and easily bringing customers into the UC World
Mobility/Distributed Workforce: Have the answers to how your customers can
manage BYOD and bring them Presence and Social Media integration
Management of Operational Costs: Help Progressive SMBs utilize their IT
budgets to invest in a modern UC solution at minimized cost because they can
migrate existing investments instead of a rip and replace
Productivity and Customer Service: Show your UC and Contact Center
competence, becoming a trusted partner to your customers
Support: With a simplified and all-inclusive license structure, benefit from Support
and free software Upgrade for 3 years
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
6
What does Unify SMB business look like today?
HiPath 3000 Installed Base
1
2
3
4
Attacking the “just change the PABX system” mentality
and add feature values to make money
Innovative HiPath 3000 Customers
Customers requesting “state-of-the-art” UC by enhancing
their current PABX System
Acquire new customers
Those with a competitor’s phone system today or those
looking for UC with flexible deployments
A worldwide global installed base with
over 500,000 systems, 12.5 million lines
Migrate
A growing demand for UC attached to the HiPath
3000 by using OpenScape Office HX
Enhance
+
A growing demand on UC. More than 8000 activated
base licenses for OpenScape Office
Transform
The SMB Market shows great business opportunities
Market Opportunity – Globally, there are 55M companies in this segment and the SMB is the fastest growing
UC and telephony market segment where lines are growing at 4.6% (Source: SMB Market Book)
Why not address these needs with a single solution?
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
7
OpenScape Business combines the best of our SMB products

Common Platform

Flexible Upgrading

Standard Devices
The perfect solution for SMBs
is OpenScape Business
OpenScape Business -The most flexible and unified investment
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
8
OpenScape Business addresses SMB customer needs
Unmatched in value, scalability and ease of installation
Feature
Ease of
Installation/Support
Scalability
Mobility
TCO
Serviceability
& Productivity
Full UC solution






Ease of
Management
Flexible
deployment
 More UC functionality in one box than any other
vendor
 Embedded UC regardless of Voice Infrastructure
(TDM / IP)
 Available on more mobile platforms than
competitors
Supports All
Devices and
Clients
ONE Solution
Architecture
Differentiators









Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
 Supports Dual-Mode, WLAN, DECT/Wireless
DECT
 No rip and replace to upgrade from voice to UC,
add more functionality, or to support more users


 Has Apple Mac OS client, where other vendors
only have Web-based solutions
 Single UCC Domain

 Easy to support with Web-based management
tools
 Flexible licensing on-line
 All-in-One Appliance or virtualized option with
Software
9
Agenda
 SMB Market Trends and
Challenges
 Networking & Deployment
 The OpenScape Business Answer
 Support Included
 Sales Structure
 One Architecture
 Partner Sales Support
 UC Solution and Features
 Key Takeaways
 Solution Manageability
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
10
OpenScape Business
Simplifying how SMBs adopt and leverage UCC
OpenScape Business Unified Communication
All-in-One
UCC for
SMBs
ONE Solution
Architecture
For our
Partners
 UCC for Standalone and Multisite environments
 Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax
 UI Integration OpenScape Web Collaboration
 Unified Design: Common SW & HW solution across all deployments
 Reduced and optimized hardware: One main board for UC, VoIP & Data integrated
 All-In-One solution supporting all interfaces: Full IP, digital- , analog-, DECT- Voice & UCC
 Generate value with the easiest path from Voice to UCC (on-board UC)
 Investment Protection & Migration: Keep the box & phones, just change the board
 Make money: Fulfill the customer’s needs perfectly with one product
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
11
Continuous Software Releases
•
Mobility myPortal to go Web
Edition
•
License Enhancements ,
•
Infrastructure, support of up
to 15 DECT base stations
•
SIP@Home
•
Flexible User Licensing for
IP-, TDM-, Mobility-,
Deskshare User
•
OSBiz S user based HD
requirements
•
DeskPhone IP35 Eco
•
OpenStage S5 DECT Phone
•
Service Improvements:
OSBiz Assistant

MR3.2 released
V2
Planned release
June 2015

MR3.3 released
V2 R0
D
UC Smart GUI optimization
V2
Roadmap
V2 R1….
D
•
Continuous release of new feature updates for OpenScape Business V2
Copyright © Unify GmbH & Co. KG 2015. All rights reserved.
12
OpenScape Business X1
The new member of the OpenScape Business Family
Professional All-In-One Voice, UC & Mobility
for IP & TDM Solution for smaller businesses
• Supports up to 30 users at an attractive positioning
and pricing level below OpenScape Business X3
• For small customers with SIP Trunk CO connect
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
13
Providing ease of installation and support
Using a common architecture across all deployments
All-in-one UC Appliance
OR
OpenScape
Business X1 / X3 / X5 / X8
OpenScape
Business S
 Up to 500 users ( up to 30 Users for X1 )
 Incl. “on board” UC Smart
 Advanced UC for X3/X5/X8 Suite via:
UC Booster
Card
Pre-Installed Systems
Software UC
 Up to 500 users
 Server-based UC with voice
 Virtualization with VMware
UC BoosterServer
UC
Software
X1*
X3 / X5
X8
A common solution architecture across all deployments
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
14
Limiting HW costs and providing scalability between voice platforms,
adding UC to grow business
UC Booster Card UC Suite for up to 150 Users




Advanced UCC for X3R / X5R / X8
Plug & play sub board
Completely pre-installed, UCC Installation Wizards
Plugged on option board slot
UC Booster-Server UC Suite for up to 500 Users
 Advanced UCC for X3 / X5 / X8 for up to 500 Users
 UC Software Expansion Server Based or virtualized
 Same administration interface as UC Booster Card
Business S UC Suite incl. Voice for up to 500 Users
 All-in-one UC PBX as a pure software solution
 Virtualized or server based
 Virtualization with VMware
UC
Software
Both UC Booster Options are fully integrated
in the database and administration of OpenScape Business
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
15
OpenScape Business
Next generation technology with integrated “on board” UC
One UC Mainboard for X3 & X5 (OCCM/R)
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UC Smart Client , incl. VoiceMail, full VoIP & Data integrated
8 UPO/E, 2BRI, 4FXS, DECT
8 DSP Channel “on board” for TDM to IP switching
SW preinstalled on SDHC card
USB Slot for easy backup & restore options
MoH: via Wave-File, day/night, analog Port, Audio In Port
One UC Mainboard for X1 (OCCS)





UC Smart Client , incl. VoiceMail, full VoIP &
Data integrated, supports up to 30 User
8 UPO/E, 2BRI, 4FXS, DECT
8 DSP Channel “on board”
SW preinstalled on SDHC card
MoH: via Wave-File, day/night, analog Port,
Audio In Port
One UC Mainboard for X8 (OCCL)


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

UC Smart, incl. VoiceMail, full VoIP & Data integrated
8 DSP Channel Resources “on board” for TDM to IP Switching
SW preinstalled on SDHC card
USB Slot for easy backup & restore options
MoH: via Wave-File, day/night, analog Port, Audio In Port
It‘s All In: Reducing Hardware Complexity
Integrated on the new UC Mainboard: HG1500, EVM, CMS, SSDP, LIM, myPortal for Mobile/Tablet
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
16
Leverage existing investments
Innovative Migration for your existing HiPath 3000 V9 & OSO HX / LX
Easy migration path for HiPath 3000 (incl. OpenScape Office HX)
customers – Exchange your mainboard
Migration Path for OpenScape Office LX Customers
Free of charge upgrade license
Investment Protection –
Keep your hardware, phones and cables
Flexibility to move from TDM to IP
Exchange your mainboard
Upgrade to full featured UCC and use
Presence, Fax, Conferencing, Contact
Center and much more
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
17
New Features for Your Installed Base
Migrate HiPath 3000 V9 base to full Unified Communication
Up-Sell Opportunities
Upgrade to OpenScape Business
Generate Additional Business
Enhance to full Unified Communication
with the UC Server Card to get
the entire Advanced UC feature set
Keep the box & change the board, upgrade via
SW license to integrated UC Smart
A huge installed base of HiPath 3000
worldwide
more than 500.000 existing HiPath 3000
systems worldwide
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Reuse existing
HiPath 3000 interfaces,
option boards & Phones
18
Agenda
 SMB Market Trends and
Challenges
 Networking & Deployment
 The OpenScape Business Answer
 Support Included
 Sales Structure
 One Architecture
 Partner Sales Support
 UC Solution and Features
 Key Takeaways
 Solution Manageability
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
19
Packaged UC: UC Smart and UC Suite
Embedded and boosters/software
 Presence including status-based announcements
 Favorites including Call Status
Embedded
Boosters/Software
UC Suite
UC Smart
 Call Journal
 Visual VoiceMail Control
(with Voicemail license)
myPortal Smart
Integrated on the new UC Mainboard,
per User License for X1, X3, X5, X8
myPortal for Outlook
Per User License
Requires Booster Card/Server,
Business S
myPortal for Desktop
Per User License
Requires Booster Card/Server,
Business S
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
 Ad Hoc Conferencing
 Directory Access
 Chat & Reminder
 For Apple MAC OS & Windows
 Visual Voicemail Control
(with VoiceMail license)
 Directory Search
 Favorites & IM
 Call History
 Visual & Audio Presence
 myPortal for Mobile/Tablet
(requires Mobility User license)







 Visual Voicemail Control
(with VoiceMail license)
 Directory Search
 Favorites & IM
 Call History
 Visual & Audio Presence
 myPortal for Mobile/Tablet
(requires Mobility User license)


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
Rule Management
Personal IVR
Live Call Recording
Call Me
Calendar Integration
Desktop Dialing
+ Outlook Integration
More UC
UC-Conference
Requires UC Suite
+ Rule Management
+ Personal IVR
+ Live Call Recording
+ Call Me
+ Calendar Integration
+ Desktop Dialing
+ Desktop Dialing
UC-Fax
Requires UC Suite
20
OpenScape Business
Updated features and clients
OpenScape Business Unified Communication
Anwender-Clients und Groupware
Voice- und Video-Clients
myPortal Smart, myPortal for Desktop,
myPortal for Outlook, myPortal to go / Mobile/ Tablet
all OpenStage/Desk HFA, T & SIP devices,
Video with OpenScape Personal Edition SIP
Multichannel Contact Center
Attendant Console & Applications
available now for all deployment models
myAttendant & OSBiz Att enhancements
OpenStage GateView, Application Launcher
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
21
OpenScape Business
UC Clients suitable for any workplace
Desktop Clients
 myPortal Smart
The powerful entry into the world
of UC
For office based users with the
most common OS (Windows &
MAC)
Desktop & Groupware Integration
Mobility Clients
 myPortal to go for Android & iOS
 myPortal to go Web Edition
 myPortal for Mobile
 myPortal for Tablet
For mobile users –
offering UC everywhere
on almost every device
On the Phone
 myPortal for Outlook & Desktop
 myPortal for OpenStage
Full feature diversity on the
Desktop or integrated into
Outlook
Allowing office based workers
fast change of their presence
status and fast & comfortable
access to their voice mail box
 myPortal for Outlook
The perfect solution
for users of Microsoft
Outlook
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
22
OpenScape Business
Powerful UC Smart already “on board”
Provides a simple process to move from Voice to UC with
integrated “on board UC Smart” available for X1, X3, X5 and X8
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myPortal “smart grey” Skin
Presence incl. status based announcements
Favorites incl. Call Status
Call Pick Up from Favorites
Call Journal enhancements, for e.g. forwarded
Visual VoiceMail Control
Voicemail to eMail Service
HotKey / Click to Dial
Ad Hoc Conferencing
Directory Access incl. CSV/XML Import
Live Text Search in directories
Chat incl. History
Reminder
For Apple MAC OS & Windows
Integrated on the new UC Mainboard for up to 50 Users
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Find detailed feature information in OpenScape Business Sales Information
23
Embedded UC – Product enhancements
Access your desktop and voice control from anywhere
Voicemail – Fully integrated into UC Smart

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

up to 300 Voicemail boxes
10 Channels, 32h recording
TUI or UC Smart controlled
Voice Quality G.711 Wave
Enhanced password security
Announcement port start/stop or Loop
Group Mailbox (MWI to all members)
Announcement & Password change within UC Smart new!
Auto Attendant - No need for additional hardware




up to 100 Auto Attendant Mailboxes
Multi Level Attendant , AA to AA, Mailbox or numbers
4 Auto Attendant Greetings for: night/day, manual selection, etc.
Parallel signaling on Attendant during call waiting new!
Powerful Voice & UC Feature Values embedded in the box
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
24
OpenScape Business UC Suite
myPortal for Desktop and myPortal for Outlook
Web-Collaboration
Call Recording
Integrated Presence
Visual Voicemail
Fax Mailbox
Outlook
Integration
Call Journal
Directory Access
Favorites
Drag & Drop
Conference
Instant
Call Pop-Ups
Messaging
One Number Service
Personal
Notification
Social
Media
Personal
Auto-Attendant
Dial per
Mouse Click
Mobility
Speed up your communication with a comprehensive UC feature set
integrated into the familiar Microsoft Outlook interface
UC Suite available with UC Booster Card, Booster Server or Business S
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Find detailed feature information in OpenScape Business Sales Information
25
myPortal to go as an native APP or Web Edition
myPortal to go for UC Smart and Suite
 The OpenScape Business user interface for mobile employees
using Android or iOS with a real native App which can be
downloaded from the know App Stores free of charge
 New: myPortal to go Web Edition as an alternative for Windows
Phone, Blackberry, et.
 Access to Favorites, Presence incl. Hook States, Visual
VoiceMail, Call Journal, Directories
 Enhanced UC feature set for managing calls directly from the
mobile phone (incl. conferencing, consultation and call transfer)
 Access to local Smartphone Directory with the new App ( for
Web Edition via Import of Outlook Contacts )
 No need of a parallel fixed phone anymore with the new mobility
user license / Using UC Suite as the Desktop for use at Home
Office, Hotel with Call Me Service
 For OpenScape Business X1, X3, X5, X8 & Business S
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
SIP@Home, provides „anywhere“ Mobility
• Be reachable via your Office Number on your
preferred Client:
• Use your wired SIP Phone @ Home
SIP device
with STUN
• Use your mobile device in public areas
• Via WLAN / LAN / Mobile Network*
Internet
• Direct voice connection (no VPN) supporting SIP
Clients with STUN
• STUN Service provided by Service Providers
SIP Client App
with STUN
STUN Server
Expanding the integrated OpenScape Business
Mobility Options to provide more flexibility for
anywhere worker
Copyright © Unify GmbH & Co. KG 2014 All rights reserved.
* Voice Data requires permission from your Service Provider
27
OpenScape Business
Introducing Open Directory Services
Open Directory Services for business process integration
 Access to all OSBiz directories from 3rd party
applications, OpenStage or IP-DECT through an
embedded LDAP Server interface
 Connection to multiple external databases:
 PostgreSQL
 Microsoft SQL Server 2000 / 2005 / 2008
 Sybase SQL Server V10 and later
 Combines internal OSBiz directories and external
databases into a single unified search engine UI
 Easy to manage and configure through well-known
OpenScape Business Web based Management
 Available with UC Booster Card/Server or Business S
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Combine internal and external
directories into a single unified
search engine
Application Launcher
Integrated in the main board – No additional hardware needed
Business Process Integration
 Start customers business application via batch or
HTTP/S Command
 Access to LDAP & OSBiz based directories for
name resolution.
 Deliver up to 5 criterias via
 Batch File Execution -CRM applications
 URL Execution – online phone books,
Google Maps
 To customers business application
 Start up of customer´s business application
manual by clicking App launcher Action Button or
automatically during an incoming call
 UC Booster Card / Server / Business S with
ODS(OpenDirectory Service) needed if there is a
need to access an external database ( SQL ) or
LDAP based directories
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Flexible Approach to open up
customer´s business application
29
OpenScape Business attendant and BLF
Stand-alone or network-wide presence support with BLF server
OpenScape Business Attendant
OpenScape Business BLF
(Busy Lamp Field)






 Network-wide Call Status & Presence view for up to 4 Nodes
 Display Presence status for other users & Change own
Presence
 Up to 50 Business BLF Users per node
 Caller Journal in/out
 Dial via Web Service Interface (CTI
Control)
 Business BLF is a “Stand-Alone”
Application, BLF Server for
network-wide use
Display and change presence status on Attendant BLF
Show BLF with Feature keys ( Hold, Day/Night )
New Phonebook : System Speed dial
"All in one window" for small systems
Support of OpenStage 30T
Network wide “Call Status” & Presence View for up to 4 Nodes
(with BLF Server), more on a PSF base
 Different Skin variants
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
30
OpenScape Business
Attendant Console myAttendant for UC Suite

myAttendant
for operators to handle calls fast and
efficient and for the managing of
teams

The prefered choice for single or
network-wide view (UC Networking)

Change Presence from other users,
acess to Voicemail & Fax with given
rights only
Stay in control of your business and see at a glance who is available, and who is not
UC Suite available with UC Booster Card, Booster Server or Business S
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
31
OpenScape Business
On-Premise Mobility Solutions DECT & DECT IP
DECT „Classic“
 Strong feature set and GUI known from HP3000
 DECT Light integrated on X3 and X5 Motherboard
 15 x Base Stations / 32 User for X3 and X5
 SLC 16N for X5 (wall) and X8(SLCN) supported
 CMA for DECT Light for X3 and X5, in case multiple base stations are needed
 No need for CMS anymore
 No need of BS4-Channel license anymore. All channels can be used
 License per handset.
BS3
BS4
BS
DECT IP
DECT IP
 Phonebook via LDAP
 Call waiting and call forwarding
 Caller Name on display and differentiation of calls (internal/external)
 Message Waiting Indication
 Call Pick up from groups
UC Smart Support for DECT and DECT IP –
No need of specific BS4-Channel licensing anymore
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
32
OpenScape Business
Full range of UC enabled Devices and Voice Clients
OS10
OS15
OS30
OS40
OS60
IP35/55 (HFA/SIP)
OpenStage HFA, SIP and T and OpenScape DeskPhone HFA/SIP secure and reliable advanced phones
Migration of existing optiPoint Phones possible
Mobile UC
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
CMI, IP DECT and WLAN
Soft Clients
33
OpenScape Business UCC
Integration of OpenScape Web Collaboration Services
OpenScape Web Collaboration launched via OpenScape Business User Interface
 Full-featured OpenScape Web Collaboration integrates
text, data, web, and multi-party H.264 desktop video
conferencing
 Mobile client that runs on any smartphone device
including iPhone, iPad, iPod Touch and Android clients
 Highly secure 256-bit AES encryption
 Launched via OpenScape Business Drag & Drop
Conferencing Service or from call pop-up window
 Web Collaboration hosted by Unify´s FastViewer to save
hardware and installations costs on-site, easy to deploy
and maintain, recurring business opportunities
 5 minute Demo access to show OpenScape Web
Collaboration to every customer (available with
every UC Suite Installation)
 Available with UC Suite (UC Booster Card/Server
or Business S)
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Please find detailed information about OpenScape Web Collaboration in UNIFY Partner Portal
34
OpenStage Gate View
Integrated surveillance solution with OpenScape Business
OpenStage Gate View - deliver affordable surveillance for SMB
OpenStage Gate View is a user-friendly, security solution offering real-time
video surveillance to observe or control your business from any location
 Control and observe via real-time video on broad
range of device options

PC Desktops (web-client)

OpenStage 60 / OpenScape Desk Phone IP55

iPhone/iPad - OpenStage Gate View app
 Range of certified IP web-cameras available
(click here for more information)
 Support of flexible video recording to secure and observe important
areas (e.g. entrance hall, parking lots, doors, etc.)
 Video-control entrance areas and grant access via OpenStage phones
together with video door-phone solutions
 Available with UC Suite (UC Booster Card/Server or Business S)
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
35
OpenScape Business with UC Suite
Integrated Contact Center – Improving Customer Services
OpenScape Business Contact Center
 Integrated Multimedia Contact Center
Deliver the complete range of customer
engagement options (voice, email, fax, chat)
 Intelligent routing capabilities
Maximizing “first contact resolution” with integrated
skill-based, CLIP or VIP routing to always ensure
reaching the right agent
 Business Process Integration
Connectivity to external customer databases and
launch of 3rd party CRM applications
 Easy Management & reporting
Integrated Administration tools to allow easy
contact center setup incl. call flows,
announcements and customized reporting
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
36
Agenda
 SMB Market Trends and
Challenges
 Networking & Deployment
 The OpenScape Business Answer
 Support Included
 Sales Structure
 One Architecture
 Partner Sales Support
 UC Solution and Features
 Key Takeaways
 Solution Manageability
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
37
OpenScape Business NEW integrated features
The most integrated UC with ease of management
Voicemail
Auto Attendant
UC Smart
MyPortal to go
Mobile/Tablet
Application
Launcher
Embedded UC
OpenScape
Business
Intuitive Management
Common
Architecture
Centralized
Management
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Flexible
Deployment
Stand-alone or Network-wide
Presence Support with BLF
Simplified
Licensing
WBM for
Licensing
38
Serviceability and manageability improvements
WBM and wizards make things easy – no need for a robust IT staff
 Less effort needed to bring H3K or OSO service technicians to the
OpenScape Business level
 Central Licensing within WBM for network-wide easy move and
changes
 Licenses can be shifted within the network without CLS
 Easy Migration Path to exchange HiPath 3000 to OpenScape
Business
 Common SW setup – One Installation DVD Media for server-based
deployments
 Intuitive wizards for voice and UC simplify the setup and configuration
 Reuse of existing extension boards for TDM, DECT SLC cards and
IVM
 SSDP ready – Improved remote and secure serviceability
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Centralized
Management
Installation Wizards
Pre Installed system
and UCC
Server PlugIn
No Linux
know-How required
Reuse of existing
extensions cards
39
Web Based Management for Service
 Centralized Web Based Management for
X1/X3/X5/X8 & Business S
 WBM: All-In-One View, Software, Licensing,
current systemstatus
 Service Center contains all required Software
for UC & Applications
 Deployment Service enhancements, for e.g.
Switch Port activate/deactivate
 New installation wizards for networks and
Smart VM
 WBM User role for Remote Service Support
 Details please see OpenScape Business Sales
Informtation
OpenScape Business WBM: new all-in-one landing page
Easy up service & installation out from a centralized and wizard controlled Web Based Management
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
40
Agenda
 SMB Market Trends and
Challenges
 Networking & Deployment
 The OpenScape Business Answer
 Support Included
 Sales Structure
 One Architecture
 Partner Sales Support
 UC Solution and Features
 Key Takeaways
 Solution Manageability
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
41
OpenScape Business Networking
The powerful evolution of HiPath 3000 and OpenScape Office
Voice and UC Networking is important for SMBs
Benefits
 Many Businesses have multiple locations (branches, sales offices,
etc.) or offices on a single campus
 Always know the availability of your colleagues in
other locations
 Site expansion is also typical as small and medium sized businesses
grow
 Stay within reach of your colleagues and
customers from any device and location
 The need to communicate and collaborate as one entity is especially
critical for smaller companies trying to compete with large enterprises
 Managing a single UC domain vs. multiple
redundant standalone deployments
OpenScape Business Voice and UC Networking
Growing demand on SMB customers with multi-site environments
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
42
OpenScape Business Networking
Voice and UC Networking scenarios
OpenScape Business Deployments
 Multiple networked OpenScape Business X1/X3/X5/X8
 Voice Networking ( X1 only Voice Networking )
 UC Networking with UC Booster Card/Server
 Mixed OpenScape Business X1/X3/X5/X8 with
OpenScape Business S
Networking with Large Enterprise
 OpenScape Business X1/X3/X5/X8 networked
with OpenScape 4000 V7
 OpenScape Business networked with
OpenScape Enterprise V8
 Voice Networking
 UC Networking with UC Booster Card / Server
 OpenScape Business S utilizing OpenScape Business
X1/X3/ X5/X8 as a gateway
 Single or Multi Gateway Option
 OpenScape Business SIP Interconnection
 Connection of certified 3rd Party SIP Applications
A broad range of Voice and UC networking capabilities for multi-site SMBs
– The right networking solution depending on customer requirements
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
43
OpenScape Business Voice & UC Networking
Multiple networked OpenScape Business X1/X3/X5/X8 and Business S
 Voice Networking OpenScape Business X1/X3/X5/X8 & S
 up to 32 Nodes (more on PSF base)
 Up to 1000 Users in a network (more on PSF base)
 UC Networking with OpenScape Business X3/X5/X8 & S
 Up to 8 Nodes (more on PSF base)
 Up to 1000 Users in a network (more on PSF base)
 Requires Booster Card / Server per system
 Network-wide License Shifting
 License Shift the easy way via WBM – no CLS needed
 UC Suite/Smart User, IP User, TDM User, VoiceMail User, etc.
 Network-wide installation and administration via WBM (Wizards)
 As known from OpenScape Office, enhanced Wizard Functionality
 No need of HiPath 5000RSM anymore
A common network-wide solution architecture: centralized management & licensing
Save costs & energy, reduced hardware complexity
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
44
OpenScape Business UC Networking
UC Suite Features in the Network













Voice supported presence management (presence visibility)
Network-wide call status (ringing, on call, active mobile device)
Call Pick Up via myPortal
Instant Messaging including multi user chats
Drag & Drop Conferencing in the network
Network-wide Web Collaboration (with Desktop Sharing & Video)
Voicemail forwarding in the network
Business Attendant and myAttendant change presence status for all
users
System-wide internal directory and favorites
External directories via Open Directory Services
Integration into MS Exchange calendar and public folders
XMPP based presence & chat support to external partners
Providing network-wide busy lamp indication on DSS Phone Keys
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
UC Suite with X3/X5/X8
UC Booster-Card and/ or -Server
OpenScape
Business S
45
OpenScape Business
Survivability options
OpenScape Business Survivability – It is your choice
High Availability Server HW
 Dedicated Standard Industry Server
 Redundant power supply
 Linux SW based redundant hard
disks (RAID)
two physical HD’s recommended
 ECC RAM to detect and correct RAM
errors
X1/X3/X5/X8 failover survivability
VMware – High Availability
 OpenScape Business S to
X1/X3/X5/X8 failover scenario, when
OpenScape Business X1/X3/X5/X8 is
used as gateway
 Monitors and detects virtual machines
for “guest OS” failures and automatically
starts virtual machines
 In case of Business S emergency,
OS IP devices will automatically reregister via second standby
registration setting towards existing
X1/X3/X5/X8 system
 Voice functionality can be used
during the emergency mode
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
 Detects server failures automatically,
using a “heartbeat” on servers
 Restarts virtual machines almost
instantly without human intervention
on a different physical server
 In case of fail over Business S will
restart immediately with existing
configuration; no further licenses needed
46
Virtualization
Enabling IT so that it is always on
OpenScape Business S and UC Booster Server
Software based UC Solutions for SMB’s allowing Virtualization
Benefits and motivation of virtualized environments:
 Reduction of physical Server-Parks -> HW costs, Space
 Re-organization due to server rank-growth (server farms got out hand)
 Need of Centralized Management due to high number of applications
 Enhanced reliability
 Ease of Data Backup and Restore
 Scalability
OpenScape Business
 Monitoring
supports virtualization
 Re-use of old OS systems in a virtual environment
with
 Green IT aspects (One Server needs less power)
 Reduced Service Hours
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
47
Agenda
 SMB Market Trends and
Challenges
 Networking & Deployment
 The OpenScape Business Answer
 Support Included
 Sales Structure
 One Architecture
 Partner Sales Support
 UC Solution and Features
 Key Takeaways
 Solution Manageability
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
48
OpenScape Business Licenses
The most flexible licensing structure for individual use
Partner Benefits
Customer Benefits
 Greater flexibility and ability to tailor the solution
according to customer requirements
 Tailored to customer needs: Customers are only paying
for the functionality they are using
 Reduce Partner & Distributors inventory by reducing
prices for hardware components
 UC for up to 50 Users is simply a matter of activating
an additional license, no need for additional HW
 Change from HW to SW Business. Licenses can be
ordered from Unify within an hour; no need for stock
 Licenses can be activated easily via Remote
 Positive financial impact for all Partners
 Easy upgrade options from UC Smart to UC Suite if a
customer wants to have more
 All licenses can be shifted within the WBM – no need
for complex shift on CLS anymore
 Reduced license complexity due to a common OSBiz
architecture for all deployments (X1/X3/X5/X8 & UC
Booster Card/Server, Business S)
A flexible licensing structure from entry level Voice to advanced level UC to address
every customer’s budget
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
49
OpenScape Business
Reduced complexity
Only one base package across all deployments
No need for BS4-Channel License anymore
No need for complex B-Channel Licensing for HG1500
anymore
No need for a Contact Center Base license anymore
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Channel per
voice trunk
DSP
Basis
50
License modifications – enhanced flexibility
• IP User License can also be used for TDM, Mobility or DeskShare User (one Option
per IP User License)
•
Provides 100% flexibility, depends on how the customer want to use the license for
•
Valid also for already installed OSBiz systems and IP Users today, just reload the license file from CLS
• VoiceMail User License always contains „VoiceMail to eMail Service“ , no additional
UC Smart or UC Suite License required
• New OpenScape Business Gateway Licenses as a price attractive alternative for
3rd Party Gateway Provider
•
Can be used as an PSTN Voice Gateway for OpenScape Business S
•
Inlcudes alrady OSBiz Base License, Networking License, 4 TDM User
•
OpenScape Business Gateway License can only be enhanced with OSBiz Trunk Licenses
•
OSBiz X1 Gateway License L30250-U622-B629; OSBiz X3/X5/X8 Gateway License L30250-U622-B628
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
Up from 4th of nov. 2014 – >MR3.2 Software required
51
Flexible License Structure of OpenScape Business
3 Options to run the System
Turn on
the System
OpenScape Business Base license
OpenScape Business X1 Base license
One order position for X3/X5/X8 and Business S
One order position for X1
Option: OpenScape Business Gateway Lizenz: Voice Gateway forOpenScape Business S, incl. Base-, Networking-, 4 TDM licenses
3 Basic Functions
incl. 3 years of free software upgrades
Choose the right voice licenses for your employees.
1
IP-User
for HFA & SIP Phone, or: TDM,
Mobility, DeskShare User
TDM-User
Mobility User
DeskSharing User
UP0E, analogue, DECT, ISDN Phones
Cell & Smart Phone Integration
Per User Log-In
How many people need a voicemail box?
2
Voicemail User
 TUI or Smart UC/ UC Suite controlled
Integrated on the new UC Mainboard, per User
 High Quality Voice G.711
Incl. VoiceMail to eMail Service
Always available
 up to 300 Voicemail boxes
 10 Channels, 32h recording
or
Enhanced with UC-Booster card
 up to 500 Voicemail boxes
 30 Channels, 150h recording
Are SIP-Trunk or PRI used in the system?
3
OpenScape Business Trunking-License
per Channel (for SIP -and PRI Provider)
Please note:All licenses except base license are also valid and available for OSBiz X1
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
52
UC Smart
Flexible License Structure of OpenScape Business
Choose the right UC Option
4
One License
to get
Or choose 
myPortal Smart
Integrated on the new UC Mainboard,
per User License for X1, X3, X5, X8




Presence incl. status based announcements
Favorites incl. Call Status
Call Journal
Visual VoiceMail Control
(with Voicemail license)
 For Apple MAC OS & Windows
Ad Hoc Conferencing
Directory Access
Chat & Reminder
myPortal to go/ Mobile/Tablet
(with Mobility User license)
Enhanced UC for X3, X5, X8 with UC Booster Card, Server or OpenScape Business S
Empower people to be more efficient
UC Suite
Common feature set of myPortal for Desktop and Outlook
4
Two License
to get full UC
Two Options
to get more done
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
myPortal
for Desktop
Per User License
to run myPortal Client
 Visual Voicemail Control (requires VoiceMail
license)
 Directory Search
 Favorites & IM
 Call History
 Visual & Audio Presence
 myPortal to go/Mobile/Tablet (req. Mobility User)
+ Rule Management
+ Personal IVR
+ Live Call Recording
+ Call Me
+ Calendar
Integration
+ Desktop Dialing
myPortal
for Outlook
Per User License
to run the Outlook
Plug-In
UC-Fax
UC-Conference
for myPortal & myPortal for Outlook
for myPortal & myPortal for Outlook
53
Flexible License Structure of OpenScape Business
Choose the needed Add-On Options
Client Options
Is an attendant console needed?
myAttendant
System Level
Options
5
or
Requires UC Booster Card/Server /
Business S
OS Business Attendant
Requires optional UC Suite or Smart license
Available also for X1
optional
OS Business BLF
Requires UC Suite or Smart license
Available also for X1
Integration Options in Customer CRM Systems
Application Launcher
TAPI 120*/170 User
Requires UC Smart or UC Suite
Available also for X1
Requires UC Booster Card/ Server,
Business S, TAPI 120 also for X1
Enhance the system by adding functions
UC & Voice Networking
6
Requires UC Booster Card/Server or Business
S for UC networking, Available also for X1
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
Company Auto Attendant
Web Collaboration Connector
Per Node, also available for X1
Per Node
OpenDirectory Connector
OpenStage Gate View
Per data base
Per Camera
* Connect up to 30 TAPI 120 User via UC Mainboard, OSBiz TAPI 120 license needed
54
Flexible License Structure of OpenScape Business
Contact Center and Upgrade Options
Contact Center
Flexible Contact Center options
Contact Center Fax
Requires UC Booster Card/Server or Business S
7
One Agent
Licenses
myAgent
+
Requires UC Booster Card/Server
or Business S
3 Options
Contact Center E-mail
Requires UC Booster Card/Server or Business S
Contact Center Reporting
Requires UC Booster Card/Server or Business S
Upgrade
Options
Upgrade of HiPath 3000 and OpenScape Office LX & More…
8
Upgrade from
Upgrade from
Upgrade from
HiPath 3000 V9 (incl. HX*)
HiPath 3000 V5-V8
OSO V3 LX to Business S*
Upgrade to full UC/IP if a customer requests more
myPortal Smart to
myPortal for Desktop
Upgrade
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.
myPortal for Desktop to
myPortal for Outlook
Upgrade
Upgrade
TDM to IP User
55
Agenda
 SMB Market Trends and
Challenges
 Networking & Deployment
 The OpenScape Business Answer
 Support Included
 Sales Structure
 One Architecture
 Partner Sales Support
 UC Solution and Features
 Key Takeaways
 Solution Manageability
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
56
Inclusive Partner Support
Meeting SMB Partners’ business needs
Product inclusive Support I Reliable and transparent SLA s I Software Upgrades
Included:
Knowledge
Database*
Expert
Assistance*
Remote
Service
Platform*
Ticket
Management*
Partner
Software
Upgrades*
 Expert Assistance Hotline in 4 languages: Priority phone
access to Unify Level 2 expert engineers for immediate
support needs
 24x7 Self-service Web access to Real-time “Known Error”
resolution repository
 Ticket Management for seamless, closed-loop
communication during incident handling
 Remote Service Platform (RSP) - fast, secure remote
access solution for partner technicians
 Response SLA Priority 1: 1 hour
 Software Upgrades
Included in product price for 3 years
* Find Details in Partner Support description
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
57
Inclusive Partner Support
Recurring revenue opportunity for partners, peace of mind for customers
Partner Benefits
Customer Benefits
 Competitive vendor support offering, tangible
re-sellable service features
 Peace of mind in the event of an issue with guaranteed
support by Unify as the vendor
 Simple inclusive support offering – easy to process, no
separate order handling
 Enhanced customer satisfaction and loyalty
 Reduced risk in deployment and support for the new
solution elements
 Trusted advisor will help SMBs keep up with the speed of
business and their growing needs around communication
solutions and corresponding services
 Reliable and transparent SLAs position partner as expert
resource
 Investment Protection and Stability in an otherwise ever
changing business environment
 Elevation of partner to trusted business advisor increases
up-sell /renewal potential
 Increased customer wallet share by offering a mix of own
and Unify value add services.
 Longer-term fixed recurring service revenue and margin
potential
Flexible Service models that complement the dynamics of the SMB business
and their communication and support needs
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
58
Agenda
 SMB Market Trends and
Challenges
 Networking & Deployment
 The OpenScape Business Answer
 Support Included
 Sales Structure
 One Architecture
 Partner Sales Support
 UC Solution and Features
 Key Takeaways
 Solution Manageability
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
59
OpenScape Business
Special channel partner opportunities
 Attractive on-boarding program to minimize a partners “time to money”
 Demo packages (via Go Forward! Program)
Chancen
 OpenScape Business S Demo DVD - (ready to show OSBiz Live!)
 SEBA to access Marketing tools

Digital Channel

Presentation/Datasheets

Competitive QRG

Flash Demo and Videos
 Free 30 day Activation Period for all features (one time)
 Free 90 day Evaluation for UC, CRM Integration and Contact Center
Promotionen  Migration Promotion for HiPath 3000 installed base and OpenScape Office
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
60
Flexible License Structure
Try & Buy Options
30
Days
Unlimited
Let customers fall in love with unlimited use of all
OpenScape Business features
UC Suite features available with UC Booster Card/Server, Business S
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
61
Flexible License Structure
Enhanced Try & Buy Options
Use the opportunity to order and install
the evaluation licenses free of charge
90Days
Use
Evaluation
UC Smart * / UC Suite Evaluation
UC Suite requiers Booster Card/Server, Business S
UC evaluation mode
Incl. all UC Smart and UC Suite features,,
myPortal Smart, myPortal für Desktop/Outlook,
UC Fax, UC Conference, myAttendant, etc.
After sale, drive customers curious about the
UC Application values
Contact Center Evaluation
UC Suite features available with UC Booster Card/Server, Business S
OS Business Attendant Evaluation
Incl. all available Attendant features *
*
OS Business BLF Evaluation
Incl. all available BLF features *
.
Requires UC Booster Card/Server , Business S
Incl. all Contact Center features set
64 Agents, Fax, E-Mail & myReports
CRM Evaluation
Requires UC Smart or UC Booster Card/Server. Business S
Incl. TAPI 120*/170, OpenDirectory Service, Application Launcher*
OpenScape Business Trunk License for SIP
To connect ITSP Service Provider,
Available up from 1.12.2014
* can be used with UC Smart and also for OpenScape Business X1
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
62
Agenda
 SMB Market Trends and
Challenges
 Networking & Deployment
 The OpenScape Business Answer
 Support Included
 Sales Structure
 One Architecture
 Partner Sales Support
 UC Solution and Features
 Key Takeaways
 Solution Manageability
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
63
OpenScape Business
Why Partners and Customers like the product
“Our SMB customers want the most from their investment and need tools to retain their
employees and customers. OpenScape Business provides the flexibility and scalability to
support the communications needs of both.”
Lee Conde, Sales Manager, Lloyds IP
Get more done
Serve your
customers and
employees better
“In order to best serve our customers, we need communications tools that can keep up with our
employees wherever we are and that can grow with us as our business needs change.
OpenScape Business from Unify got us up and running quickly, and our team has already
realized the real productivity benefits of UC.”
Scott Brenchley, Director, MCC Apple Centre, Warrington
"We are pleased to add OpenScape Business to our portfolio and are excited to bring a UC
solution to our TDM customers. As a partner who has sold HiPath 3000 systems for many
years, we see OpenScape Business as a natural evolution of this product family that brings
our customers the latest in communications technology."
Ian Allmark, Managing Director, Lloyds IP
Ease of installation/
support
Serve your
customers and
employees better
“With OpenScape Business Field Trial our expectations are confirmed. It delivers thru
continuity and product evolution the latest of Unified Communication Technology… all that
with a minimal impact on budget and operations.”
Sergio Srdjan Vemic, CTO – Chief Technical Officer, Telmekom Italy
64
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
OpenScape Business converges HiPath 3000 and OpenScape Office to
provide higher margin business
Key Takeaways

Streamlined product portfolio (i.e. less cables, less hardware boards) will simplify the product and increase overall
margin

Driving more business with OpenScape Business X1 designed for smaller customers

More business opportunities and recurring business with Web Collaboration “hosted”

Designed as an All-in-One Appliance with TDM, analogue, DECT, IP and UC as default capabilities, driving Partners
toward this higher margin business by selling UC on top of a voice solution, new real Mobile App

Packaging scenarios simplifies sales and drive SMB Customers toward IP and UC, the higher margin business

New license model lowers the Channel’s upfront investment and can be ordered and activated online during
installation

3 years SW Software Upgrades are included, receive all upgrades and updates for free

3 years of Partner Support is included with premium hotline, remote access platform*
* Find Details in Partner Support description
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
65
OpenScape Business
Simplifying how SMBs adopt and leverage UCC
OpenScape Business Unified Communication
All-in-One
UCC for
SMBs
ONE Solution
Architecture
For our
Partners
 UCC for Standalone and Multisite environments
 Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax
 UI Integration OpenScape Web Collaboration
 Unified Design: Common SW & HW solution across all deployments
 Reduced and optimized hardware: One main board for UC, VoIP & Data integrated
 All-In-One solution supporting all interfaces: Full IP, digital- , analog-, DECT- Voice & UCC
 Generate value with the easiest path from Voice to UCC (on-board UC)
 Investment Protection & Migration: Keep the box & phones, just change the board
 Make money: Fulfill the customer’s needs perfectly with one product
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
66
OpenScape Business
Messages to help you sell
LEAD WITH BENEFITS OF UC:
The most complete, embedded, All-in-One UC offering for
SMBs
including Voice, Presence, Conferencing, Web Collaboration,
Messaging, IM, Fax and Contact Center
CAPITALIZE ON DEPLOYMENT OPTIONS:
The most flexible and scalable deployment
from standalone to multisite, from converged
to full IP, as appliance, on standard server and
for virtualized environments, providing UC with ANY
+
WITH FEATURES TO INCREASE EMPLOYEE SATISFACTION:
The most innovative user experience
for PC Desktops (Windows & Mac OS), MS Outlook & Groupware Integration,
supporting all Smartphones, Unify Desktop-Phones and Tablets
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
67
Let’s Go!
Here’s All You Need To Do To Get Started…
1
Say Yes!


Speak to your Unify Channel Manager or your distributor
Sign up to bring this exciting solution into your portfolio
Get Trained



We will arrange for your sales and technical staff to be trained
Demonstration systems are available at special rates
Be part of a 5 star Go-Forward partner program



High customer value
Simple to understand Return on Investment (ROI)
Creates a positive customer response every time



Great margins available, especially for SW based solutions (virtualization)
High opportunity for wider project scope
Increase professional service opportunity
2
3
Start with free
Upgrades and
Try & Buy
4
Make Money
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
68
Unify
Thank you!
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
69
OpenScape Business
Enhanced deployments
Deployment
X1
X3R
X3W
X5R
X5W
X8
Business S
BRI Trunks
4
20
2* STLSX4
20
2* STSLX4
52
6* STSLX4
52
6* STSLX4
64
4*STMD3
X1/X3/X5/X8
Gateway
PRI Trunks
0
0
0
30
1* TS2
30
1* TS2
180
3*DIUT2
X5/X8
Gateway
ITSP Trunks
30
60
60
60
60
60
128
Analog Stations
4
20
2* SLAD8
20
2* SLAD8
52
6* SLAD8 + 4MB
68
6* SLAD16
384
16*SLMA
Via X1/X3/X5/X8
Gateway
Digital Phones
8
24
2* SLU8
24
2* SLU8
56
6* SLU8
56
6* SLU8
384
16*SLMO2
Via X1/X3/X5/X8
Gateway
IP Phones
20
500
500
500
500
500
500
DECT Digital Phones
16
32
32
32
64
1* SLC16N
250
4*SLCN
DECT IP
DECT Digital
Base Stations
7
15
15
15
16
64
via BS IP
max. Trunks
250
250
250
250
250
250
250
Max. stations
30
500
500
500
500
500
500
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
70
OpenScape Business
Interface & Integration in Detail
Desktop OS
Windows XP, 7, 8
(32 & 64 bit)
MAC OS 10.9 Mavericks
MS Terminal
Server
Windows Server 2008 R2 64Bit
Windows Server 2012 64Bit
CITRIX
Support
XenApp 6.0, 6.5
Microsoft
Outlook
Microsoft
Office
Support
Integration
Dial from any application
Office
2010 & 365 & 2013
Firefox
Internet Explorer
Safari
Outlook 2010, 2013
(32 & 64 bit)
Microsoft
SBS
Small Business Server 2011
Small Business Server 2012 (essential)
Microsoft
Exchange
Connectivity
Exchange 2013 (64 Bit)
Exchange 2010 (64 Bit)
Exchange 2007 (64 Bit)
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
VMware
Virtualization
VMware vSphere 5
Mobile Browser
Open Directory
Services
PostgreSQL,
MS SQL, Sybase SQL
Open Interfaces
& SDK
CSTA, TAPI,
LDAP, XMPP
Browser
Support
Firefox >=19
Internet Explorer >=10
Server OS
Linux
Support
Novell SUSE Linux
Enterprise 11 SP3 64Bit
Ongoing support for the
current & most used
operating systems
71






X1/X3/X5/X8 & Business S
IP
TDM
Mobility
Desk Sharing
Trunk License
Voicemail
Copyright © Unify GmbH & Co. KG 2014. All rights reserved.
 Contact Center
 myAgent
 E-mail
 Reporting
 Fax
 System Level
 User Level
 Upgrades
Order
Devices
Voice
License
Add:
 UC Conference
 UC Fax
Additional
Functional
Licenses
 UC Smart
 UC Suite
Base
System
UC
License
OpenScape Business licenses summary
3 Key licenses and add-on’s
72
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