Release Note for NSR-500 series v1.6.3 (English)

Release Note for NSR-500 series v1.6.3 (English)
Network
Surveillance
Server
Release Note
Software Version 1.6.3
NSR-500 Series
Revision 1 (Last Modified: October, 11, 2013)
© 2013 Sony Corporation
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Index
1 Overview............................................................................................................................... 1
1-1 Additional features by V1.6.3 ..................................................................................... 1
1-1-1 Support for Additional Cameras ......................................................................... 1
1-1-2 Camera Function Restriction Removal .............................................................. 1
1-1-3 Improvement in Search Window ........................................................................ 2
1-1-4 Support of Regular Database and Configuration Data Backup ........................ 2
1-1-5 Support of 4-Digit Camera ID in RM-NS1000 ................................................... 2
1-1-6 Support of ONVIF Camera Pan Tilt Speed Configuration ................................ 2
1-1-7 Subdivision of System Log Levels for HWCS Module ....................................... 2
1-1-8 Warning Notice Support of Non-Brand-New HDD Replacement ..................... 2
1-2 Software Release Version Table .................................................................................. 3
1-3 Supported Camera Information (firmware version information) .............................. 4
2 Important notes ................................................................................................................. 10
3 Note .................................................................................................................................... 11
3-1 Installation / System Configuration ......................................................................... 11
3-1-1 Notes Concerned with Using Monitors ............................................................ 12
3-1-2 Notes Concerned with Using NSBK-EB05 Analog Encoder Board................. 14
3-1-3 Notes Concerned with Using HDMI Audio ...................................................... 15
3-2 Device registration .................................................................................................... 15
3-3 Main Window - Monitoring ....................................................................................... 16
3-4 Main Window - Play back control ............................................................................. 16
3-5 Alarm Notification / Alarm History .......................................................................... 17
3-6 Search Window .......................................................................................................... 17
3-7 Device Configuration ................................................................................................. 17
3-8 Server Configuration ................................................................................................. 21
3-9 Schedule Configuration ............................................................................................. 22
3-10 User Configuration ................................................................................................ 23
3-11 Export ..................................................................................................................... 23
3-12 3rd Vendor Camera ................................................................................................. 23
3-13 Others ..................................................................................................................... 25
4 Limitations ......................................................................................................................... 27
4-1 Resolved Limitations in V1.6.3 ................................................................................. 27
4-2 Known Limitations .................................................................................................... 28
4-2-1 Limitations Concerned with NSR-500 RAID ................................................... 28
4-2-2 Limitations Concerned with Using NSBK-EB05 Analog Encoder Board ....... 28
4-2-3 Installation / System Configuration ................................................................. 28
4-2-4 Device Registration ........................................................................................... 29
4-2-5 Main Window - Search and Play back .............................................................. 29
4-2-6 Main Window - Monitoring ............................................................................... 30
4-2-7 Analog Camera Control .................................................................................... 31
4-2-8 Alarm Notification / Alarm History .................................................................. 32
4-2-9 Search Window .................................................................................................. 33
4-2-10 Device Configuration ..................................................................................... 33
4-2-11 Server Configuration ..................................................................................... 35
4-2-12 Action Configuration ..................................................................................... 35
4-2-13 Schedule Configuration ................................................................................. 35
4-2-14 Export............................................................................................................. 37
4-2-15 Others............................................................................................................. 37
5 Appendix ............................................................................................................................ 39
5-1 Appendix of main features ........................................................................................ 39
5-1-1 The difference between NSR-1000 series ......................................................... 39
5-2 Histories of additional features ................................................................................ 39
5-2-1 Additional features by V1.6.2 ........................................................................... 39
5-2-2 Additional features by V1.6.1 ........................................................................... 39
5-2-3 Additional features by V1.6.0 ........................................................................... 41
5-2-4 Additional features by V1.5.1 ........................................................................... 45
5-2-5 Additional features by V1.5.0 ........................................................................... 46
5-2-6 Additional features by V1.3.1 ........................................................................... 46
5-2-7 Additional features by V1.3.0 ........................................................................... 47
5-3 Histories of resolved limitations ............................................................................... 47
5-3-1 Resolved Limitations in V1.6.2 ......................................................................... 47
5-3-2 Resolved Limitations in V1.6.1 ......................................................................... 48
5-3-3 Resolved Limitations in V1.6.0 ......................................................................... 49
5-3-4 Resolved Limitations in V1.5.1 ......................................................................... 51
5-3-5 Resolved Limitations in V1.5.0 ......................................................................... 52
5-3-6 Resolved Limitations in V1.3.1 ......................................................................... 53
5-3-7 Resolved Limitations in V1.3.0 ......................................................................... 55
5-3-8 Resolved Limitations in V1.2.2 ......................................................................... 55
NSR-500 Series V1.6.3 Release Note
1 Overview
This release note provides the information for the software of the NSR-500 Series. For
the RealShot Manager Advanced Client (IMZ-NS Series) software, please refer to the
release note of the RealShot Manager Advanced included in the client software. And
the items about RealShot Manager Advanced Client are marked as [RealShot Manager
Advanced Client] in this document.
Note
RealShot Manager Advanced Client is a client software to operate NSR-500 series from
a remote computer.
1-1 Additional features by V1.6.3
1-1-1 Support for Additional Cameras
Support is now provided for the following network cameras. (R295, R402,
R407)
SNC-CX600W
SNC-WR630
SNC-WR632
SNC-VM602
SNC-VM632
SNC-EB600
SNC-EB600B
SNC-EB630
SNC-EB630B
SNC-EM600
SNC-EM601
SNC-EM630
SNC-EM631
SNC-EM632R
SNC-EM602R
Note
Support for models whose release post-dates release of this software is based
on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-3 Supported Camera
Information (firmware version information).
1-1-2 Camera Function Restriction Removal
For the following cameras, VMF (Recorder) can be used now even in the case of
multiple instance video settings. (R381)
SNC-CH120
SNC-CH160
SNC-DH120
SNC-DH120T
SNC-DH160
SNC-CH220
SNC-CH260
SNC-DH220
SNC-DH220T
SNC-DH260
SNC-ER580
SNC-EP580
SNC-ER550
SNC-EP550
SNC-ER520
-1-
NSR-500 Series V1.6.3 Release Note
SNC-ER521
SNC-EP520
SNC-EP521
SNC-CH110
SNC-DH110
SNC-DH110T
SNC-CH210
SNC-DH210
SNC-DH210T
SNC-EM520
SNC-EM521
SNC-EB520
SNC-ER585
SNC-ER585H
1-1-3 Improvement in Search Window
Unexpected record loss due to video loss can be differentiated by its color
(record loss is shown in gray) from normal record in the timeline of search
window. (R404)
1-1-4 Support of Regular Database and Configuration Data Backup
The system can be configured to support regular and automatic backup of
database and configuration. Such backup can be used to restore the system
when database should be corrupted. (R403)
1-1-5 Support of 4-Digit Camera ID in RM-NS1000
The system can handle the case when up to 4-digit camera id is specified in
RM-NS1000. (R400)
Note
The firmware for RM-NS1000 needs to be upgraded to 1.10 or higher.
1-1-6 Support of ONVIF Camera Pan Tilt Speed Configuration
If the ONVIF camera should support PTZ features, the support of its pan tilt
speed configuration is now available.
1-1-7 Subdivision of System Log Levels for HWCS Module
For HWCS module, the log levels are adjusted to show useful logs with higher
level as EMERGENCY >ERROR >WARNING> NOTICE now. ERROR LED
shall light when EMERGENCY level log happens. In this way, information for
speedy trouble shooting is strengthened. (R401)
1-1-8 Warning Notice Support of Non-Brand-New HDD Replacement
When NSR-500 runs in RAID5 or RAID5+Hotspare mode, broken HDD can be
replaced with non-brand-new HDD. In such case, LED indicator status for the
inserted HDD became green confusingly. Now the LED status shall switch
-2-
NSR-500 Series V1.6.3 Release Note
between green and red. (M16:300)
1-2 Software Release Version Table
NSR-500
NSR-500 Series Server
NSR Client* [RealShot
Series Version
Software Version
Manager Advanced (Client)]
Media File Player Version
Version
V1.2.2
1.2.2.1
1.4.3.5
1.4.1.0
V1.3.0
1.3.0.2
1.4.4.7
1.4.2.2
V1.3.1
1.3.1.0
1.4.6.13
1.4.2.2
V1.5.0
1.5.0.7
1.5.0.7
1.5.0.3
V1.5.1
1.5.1.8
1.5.0.7
1.5.0.3
V1.6.0
1.6.0.792
1.6.0.792
1.6.0.19
V1.6.1
1.6.1.237
1.6.1.237
1.6.1.2
V1.6.2
1.6.2.82
1.6.2.82
1.6.2.0
V1.6.3 *1
1.6.3.268
1.6.3.268
1.6.3.3
*1 Please upgrade Central Configuration Tool, Recording Server Monitoring Tool and
Recording Server Maintenance Tool to V1.1.1 or later if NSR-500 is upgraded to V1.6.3.
*Please refer to the installation manual to download the NSR Client Software from
NSR-500 Series via FTP.
*Please refer to the release note for the RealShot Manager Advanced and Media File Player
which are included with RealShot Manager Advanced.
-3-
NSR-500 Series V1.6.3 Release Note
Note
Please refer to the material in the following link for detailed information about the
version combination of recorder (Server/Client)/ Tool used in operation confirmation.
※http://www.sony.net/Products/IPELA/NSR/NSR500/
However, when changing some configurations, to avoid an incompatibility, it must be
done on the Server or the Client written in same line of the list above.
1-3 Supported Camera Information (firmware version information)
Sony
Camera Model Name
Camera Firmware Version
SNC-CH110
v1.79 or higher
SNC-CH115
v1.79 or higher
SNC-CH120
v1.79 or higher
SNC-CH135
v1.79 or higher
SNC-CH140
v1.79 or higher
SNC-CH160
v1.79 or higher
SNC-CH180
v1.79 or higher
SNC-CH210
v1.79 or higher
SNC-CH220
v1.79 or higher
SNC-CH240
v1.79 or higher
SNC-CH260
v1.79 or higher
SNC-CH280
v1.79 or higher
SNC-CM120
v1.11 or higher
SNC-CS3
v1.08 or higher
SNC-CS10
v1.06 or higher
SNC-CS11
v1.06 or higher
SNC-CS20
v1.11 or higher
SNC-CS50
v2.33 or higher
SNC-CX600W
v1.7.0 or higher
SNC-DF40
v1.18 or higher
SNC-DF50
v1.23 or higher
SNC-DF70
v1.18 or higher
-4-
NSR-500 Series V1.6.3 Release Note
SNC-DF80
v1.23 or higher
SNC-DF85
v1.23 or higher
SNC-DH110
v1.79 or higher
SNC-DH110T
v1.79 or higher
SNC-DH120
v1.79 or higher
SNC-DH120T
v1.79 or higher
SNC-DH140
v1.79 or higher
SNC-DH140T
v1.79 or higher
SNC-DH160
v1.79 or higher
SNC-DH180
v1.79 or higher
SNC-DH210
v1.79 or higher
SNC-DH210T
v1.79 or higher
SNC-DH220
v1.79 or higher
SNC-DH220T
v1.79 or higher
SNC-DH240
v1.79 or higher
SNC-DH240T
v1.79 or higher
SNC-DH260
v1.79 or higher
SNC-DH280
v1.79 or higher
SNC-DM110
v1.11 or higher
SNC-DM160
v1.11 or higher
SNC-DS10
v1.11 or higher
SNC-DS60
v1.11 or higher
SNC-EB600
v1.6.0 or higher
SNC-EB600B
v1.9.0 or higher
SNC-EB630
v1.6.0 or higher
SNC-EB630B
v1.7.0 or higher
SNC-EP520
v1.78 or higher
SNC-EP521
v1.78 or higher
SNC-EP580
v1.78 or higher
SNC-EP550
v1.78 or higher
SNC-ER520
v1.78 or higher
SNC-ER521
v1.78 or higher
-5-
NSR-500 Series V1.6.3 Release Note
SNC-ER580
v1.78 or higher
SNC-ER585
v1.78 or higher
SNC-ER585H
v1.78 or higher
SNC-ER550
v1.78 or higher
SNC-EB520
v1.79 or higher
SNC-EM520
v1.79 or higher
SNC-EM521
v1.79 or higher
SNC-EM600
v1.6.0 or higher
SNC-EM601
v1.6.0 or higher
SNC-EM630
v1.6.0 or higher
SNC-EM631
v1.6.0 or higher
SNC-EM602R
v1.8.0 or higher
SNC-EM632R
v1.8.0 or higher
SNC-P1
v1.30 or higher
SNC-P5
v1.30 or higher
SNC-RH124
v1.79 or higher
SNC-RH164
v1.79 or higher
SNC-RS44
v1.79 or higher
SNC-RS46
v1.79 or higher
SNC-RS84
v1.79 or higher
SNC-RS86
v1.79 or higher
SNC-RX530
v3.13/2.43 or higher
SNC-RX550
v3.13/2.43 or higher
SNC-RX570
v3.13/2.43 or higher
SNC-RZ25
v1.40 or higher
SNC-RZ30
v3.14/2.24 or higher
SNC-RZ50
v2.43 or higher
SNC-VB600
v1.8.0 or higher
SNC-VB600B
v1.8.0 or higher
SNC-VB630
v1.8.0 or higher
SNC-VM600
v1.8.0 or higher
SNC-VM600B
v1.8.0 or higher
-6-
NSR-500 Series V1.6.3 Release Note
SNC-VM601
v1.8.0 or higher
SNC-VM601B
v1.8.0 or higher
SNC-VM602R
v1.8.0 or higher
SNC-VM630
v1.8.0 or higher
SNC-VM631
v1.8.0 or higher
SNC-VM632R
v1.8.0 or higher
SNC-WR630
NA (*1)
SNC-WR632
NA (*1)
SNC-Z20
v1.06 or higher
SNC-ZB550
v1.79 or higher
SNC-ZM550
v1.79 or higher
SNC-ZM551
v1.79 or higher
SNC-ZP550
v1.78 or higher
SNC-ZR550
v1.78 or higher
SNT-EP104
v1.79 or higher
SNT-EP154
v1.79 or higher
SNT-EX101
v1.79 or higher
SNT-EX101E
v1.79 or higher
SNT-EX104
v1.79 or higher
SNT-EX154
v1.79 or higher
SNT-V704
v2.16 or higher
*1 The firmware version is not fixed yet at the time of this software
release.
Axis
Camera Model Name
Camera Firmware Version
Axis 206
v4.40
Axis 207
v4.40
Axis 207W
v4.40.1
Axis 210
v4.40
Axis 210A
v4.40.1
Axis 211
v4.40
-7-
NSR-500 Series V1.6.3 Release Note
Axis 211A
v4.30
Axis 221
v4.45
Axis 209FD
v4.47
Axis 209FD-R
v4.47
Axis 209MFD
v4.47
Axis 209MFD-R
v4.47
Axis 216FD
v4.40.1
Axis 216FD-V
v4.40.1
Axis 216MFD
v4.47
Axis 216MFD-V
v4.47
Axis 225FD
v4.45
Axis P3301 (*1)
v5.01
Axis P3301-V (*1)
v5.01
Axis 212PTZ
v4.40
Axis 213PTZ with CM
v4.35
Axis 214PTZ
v4.40
Axis 215PTZ
v4.40
Axis 232D+
v4.41
Axis 233D
v4.48.1
Axis 241Q
v4.30
Axis 241QA
v4.30
Axis 241S
v4.40
Axis 243Q Blade
v4.45
Axis 243SA
v4.45
Axis 247S
v4.45
Axis Q7401 (*1)
v5.01
Axis Q7406 (*1)
v5.01
*1 Supports only JPEG codec.
IQinVision
Camera Model Name
Camera Firmware Version
IQeye510
v2.8/6(080313)
-8-
NSR-500 Series V1.6.3 Release Note
IQeye511
v2.8/6(080313)
IQeye702
v2.8/6(080313)
IQeye703
v3.0/2(090521)
IQeye705
v3.0/2(090521)
IQeye711
v3.0/2(090521)
IQeye752
v3.0/2(090521)
IQeye753
v3.0/2(090521)
IQeye755
v3.0/2(090521)
-9-
NSR-500 Series V1.6.3 Release Note
2 Important notes
This chapter treats important notices for operation of NSR-500 Series.
・ If the power supply is interrupted while the unit is in operation, data may be
damaged. We RECOMMEND using an uninterruptible power supply (UPS) ,
or power off NSR-500 Series while power outage.(M12:92)
・ "Alarm Output" might be asserted about 2 seconds while NSR-500 Series boot
up.(M12:31)
・ Some problems in RealShot Manager Advanced Client and Media File Player
which are included in the former version of NSR-500 are solved in this version.
Please download them from the following web site and use them afterward
upgrading if necessary.
http://www.sony.net/Products/IPELA/NSR/NSR500/
・ Recorded images can vary in frame rate due to overload, network delay, etc.
These recorded images can be jumpy or look like fast-forwarding when played
back. However, these movements are not caused by any image frame loss.
・ When you change H.264 Profile of SNC-xx600 series in NSR-500 with
NSBK-DH05, the images of the cameras may turn to green. To avoid this
malfunction, please apply the same profiles for all of the images to be used.
Furthermore please do not change the settings during the operation. If this
phenomenon occurs, configure the video settings again.
- 10 -
NSR-500 Series V1.6.3 Release Note
3 Note
This chapter treats items to be cared for usage.
3-1 Installation / System Configuration
・ Please make sure to synchronize times of the server and cameras with a NTP
server when you use Edge Storage function.
・ Image packets might be lost when network load is high because Edge Storage
function works on RTP/UDP protocol.
・ [C] The installer obtained from the support website of RealShot Manager
Advanced can be used to install RealShot Manager Advanced (Server) /
RealShot Manager Lite and RealShot Manager Advanced (Client). The
installer downloaded from the support website of NSR can be used to install
RealShot Manager Advanced (Client) only. In the case of RealShot Manager
Advanced (Client) upgrade, to avoid potential problems, please upgrade with
installer obtained from the same website as that in previous installation or
upgrade.
・ When you change time zone through the Setup Menu, time settings of existing
recording/actions schedules are shifted. If you change time zone, please check
out all the schedules and reconfigure them as needed. (VT1:2026)
・ If user changes the time zone setting on the ‘Setup Menu’ in the middle of
operation such as schedule recording, the time setting of scheduled recording
setting or scheduled action setting change. In case of changing the time zone
setting after configuring schedules, please make sure them and correct them if
necessary. (VT1:2026)
・ Only one USB mouse and/or one USB keyboard should be connected with the
NSR-500 Series. It is not recommended to connect more than one USB mouse
and. or USB keyboard or use of KVM switch. (VT1:1868)
- 11 -
NSR-500 Series V1.6.3 Release Note
・ When you enter Community, Contact, Location, and Name in the SNMP
configurations of the Setup Menu, the input values are automatically enclosed
in double quotation marks. The double quotation marks, however, were not
displayed in the input box with 1.3.0 or earlier versions, and you were not able
to delete them. With V1.3.1, the marks have been displayed in the input box,
and you can delete them if not needed. Also note that some SNMP managers
cannot properly handle symbol characters including double quotation marks.
(M14:266)
・ Do not start the machine while a USB flash memory is plugged. To use a USB
flash memory, plug it after the machine started, with the exception of which
contains a USB installer. Starting the machine with a plugged USB flash
memory may cause a start failure or misrecognition of the memory. To recover
from such troubles, restart the machine with no USB flash memory plugged.
(M14:148)
・ Currently after black out and power cut off happens to UPS, NSR can
shutdown automatically as configured. But it fails to come up infrequently after
power recovery. It occurs when shutdown process of NSR and power recovery of
UPS proceed almost the same time. So please kindly set the default 300
seconds of "Power off in seconds" which is configured in setup menu UPS, nor
shorter than that period. For your safety, please make sure of NSR Power ON
LED, after the power cut off happened and recovered on you. (V14N:v14026,
M15:220)
3-1-1 Notes Concerned with Using Monitors
・ If you connect a monitor whose maximum resolution is not supported by
NSR-500, and set the resolution as Auto, it will be configured as a maximum
resolution; the Main window, etc. is displayed at the center in the largest size of
supported resolutions. For example, when you connect a monitor whose
maximum resolution is 1680x1050, the monitor's resolution goes to 1680x1050,
and the Main window, etc. is displayed in the center area with the size of
1360x768. (M14:169)
- 12 -
NSR-500 Series V1.6.3 Release Note
・ If you select a resolution which the monitor does not support, the resolution
goes to the maximum for the monitor. Please be aware of that. (M14:22)
・ In some monitors, the resolution does not automatically go to the highest
though their maximum resolutions are supported by NSR-500, and the
resolution is configured as Auto. In such a case, please select the highest
resolution at the Setup Menu. (M14:22)
・ Actual resolution in this machine and that of shown in the monitor's indicator
or so may differ each other in some monitors. Please be aware of that. (M14:22)
・ If your monitor can’t display 1024x768 normally, the Booting screen and/or the
Shutdown screen can’t be displayed normally. (M14:144)
・ When you change connections of monitors, make sure to execute the change
while the power to the machine is off. The monitor may have trouble in display
if you change connections while it is powered. Changing connections of
monitors means such cases below:
- Replacing a monitor connected to the HDMI monitor connector with another
one.
- Replacing a monitor connected to the monitor connector 2 with another one.
- Disconnecting a monitor connected to the HDMI monitor connector, and
connecting it to the monitor connector 2.
- Disconnecting a monitor connected to the monitor connector 2, and connecting
it to the HDMI monitor connector.
If the monitor goes wrong in display by changing connections while the power is
on, push the power switch twice, or reconnect the previous monitor and execute
shutdown to turn the power down, and then change the connections to the
monitors again. Through the procedures above, you can fix the problem.
(M15:256)
・ If you power the machine on with both HDMI monitor connector and monitor
- 13 -
NSR-500 Series V1.6.3 Release Note
connector 2 are disconnected, and connect a monitor to either connector, please
note that the logon screen does not appear immediately. For a few seconds, it
goes to the black-screen in case of HDMI monitor connector, or displays some
messages in case of the monitor connector 2.(M15:266)
・ Do not connect two monitors together to both of the connectors, HDMI monitor
and monitor 2. It may cause a trouble such as inability to display. In such a case,
turn off the power of the main body by pushing the power switch twice, or by
shutting down it, and then remove one of the monitors.(M15:266)
・ Some HDMI monitors can’t display normally at some resolutions, e.g. the whole
screen becomes blue, even if the monitors support the resolutions. In such a
case, turn off the power of the main body by pushing the power switch twice,
and connect another monitor. Then, keep the monitor , or after changing the
resolution and turning off the power of the main body, reconnect the original
monitor.(M15:255)
・ When you use a television as a monitor, be sure to disable overscanning. The
side edges of images cannot be displayed when overscanning is enabled.
・ NSBK-DH05 disables the deblocking filter. When you see video decoded by
NSBK-DH05 on a big and bright screen, image noise may stand out. In such a
case, we recommend lowering the brightness of the monitor.(M15:312)
3-1-2 Notes Concerned with Using NSBK-EB05 Analog Encoder Board
・ Do not start NSR-500 if any of channels connected via video input connectors
has the signal of a video format different from the NSR-500 settings (configured
on the [Video (Analog camera)] tab under [Setup Menu]). If NSR-500 is started
with such connection and configuration, all monitor frames will display the
message [VIDEO LOSS]. To display images of cameras properly, turn off
NSR-500, input the signals of the same video format as configured in the Video
settings, and restart NSR-500. Moreover, if it is during the operation of
NSR-500 that a video format signal is changed to a different format from the
- 14 -
NSR-500 Series V1.6.3 Release Note
settings, only that channel will display [VIDEO LOSS]. To display images
properly, you just need to change the video format signal back to the configured
setting; you do not need to restart NSR-500. (M15:100,171)
・ It occurs very rarely that the images of NSBK-EB05 are not displayed and go to
VIDEO LOSS at startup of NSR-500. Please check that the images of
NSBK-EB05 when you start NSR-500, and restart it if needed. (M16:175)
3-1-3 Notes Concerned with Using HDMI Audio
・ If the system is so busy that a value of the display image per second does not
reach the frame rate in each monitor frame, HDMI audio may sometimes break
for a moment. The break does not affect recording data. To avoid the break,
please reduce the load of the system by reducing the number of monitor frames
or lowering the bit rate and/or the frame rate of cameras, or please use the
AUDIO OUT (line out). (M15:310)
・ When you use HDMI audio, a beep tone configured in manual action or
schedule action may not sound normally, depending on your monitor, It
sometimes may not sound at all and at other times it may sound for only a
short time. The frequency of occurrence of this phenomenon depends on HDMI
audio control of your HDMI monitor. To avoid this phenomenon, please use the
AUDIO OUT (line out). (M15:319)
3-2 Device registration
・ The following characters cannot be used in camera name (attempt at input will
be prohibited). (V11N:556)
¥/:,;*?"<>|[]
・ The camera servers SNT-EX104/EX154/EP104/EP154 can have different IP
addresses by the video channels in it. For this reason, when registering two or
more camera servers by specifying the IP address with the automatic camera
registration or multiple camera registration features, a group of continuous IP
addresses cannot be assigned to the one camera server.
- 15 -
NSR-500 Series V1.6.3 Release Note
To prevent this, register a camera server one by one, or after specifying the IP
addresses on the camera server in advance, register them with the multiple
camera registration feature without specifying another IP address. (V11R:435)
・
When registering many (e.g. 64) cameras with Multiple Camera Registration
at one time, NSR performance becomes worse for a while. In such condition, if
you log off NSR and log on again, it may fail. Please wait several minutes after
registration. (V11N:461)
3-3 Main Window - Monitoring
・ Do not monitor camera images by a browser while Edge Storage function is
active because fetching the images from the camera cannot work correctly in
such a situation.
・ The DIRECT PTZ function is not supported on camera servers SNT-EX/EP
series connected to analog cameras. To achieve this function, use the buttons in
the Camera Control pane or the remote controller.
(V11N:401)
・ When you use NSBK-DH05, if the system is so busy that a value of the display
image per second does not reach the frame rate in each monitor frame, video
may delay a few seconds than real time and audio may become disordered to
synchronize audio and video. The problem does not affect recording data. To
avoid the problem, please reduce the load of the system by reducing the number
of monitor frames or lowering the bit rate and/or the frame rate of cameras.
(M15:310)
3-4 Main Window - Play back control
・ If a number of alarms occur continuously, multiple alarms look like combined
on the timeline. Although user may not know switching alarms even if user
clicks next/previous alarm button, user can make sure that switching by
displayed time on the monitor frame. (VT1:1865)
- 16 -
NSR-500 Series V1.6.3 Release Note
3-5 Alarm Notification / Alarm History
・ Alarm information during log off is not listed in the “Alarm History Pane”. To
confirm such information, press Open Log Window on the Main screen and
select Event/Alarm from the Log Type.(VT1:1897)
・ When the SNT-V704 detects the sensor alarm, the number of channels
registered to the NSR-500 Series are listed in the alarm history at the bottom of
the main GUI. (VT1:1707)
3-6 Search Window
・ Images which are recorded by Edge Storage function during manual recording
and out of scheduled recording period will deleted without saving in the server.
Furthermore, those cannot be played during downloading from the camera.
・ Up to 100 records which are searched in the search window can be deleted with
selecting them at the same moment. Although user can select up to 100 records,
it is recommended to select less than 100 records for stability behavior of the
NSR-500 Series. Or retrieving might take much time. (VT1:1844)
3-7 Device Configuration
This section describes precautions on use of camera or setting. For other restrictions or
precautions, refer to the User’s guide or release note for the camera.
・ If the codec of [Schedule Record], [Event/Alarm Record], and [Monitoring] are
set to JPEG, the framerate can be set to different value. At that time, if the
framerate for [Schedule Record] or [Event/Alarm Record] is specified to a value
lower than the framerate of received stream (*1), the specified framerate may
not be achieved in JPEG frame sampling. To avoid this, please specify the
framerate to the same value or specify it to a higher value than the target
framerate. (V16R:296)

(*1)Stream shall be sent with the highest framerate among the three
values. (*2)

(*2)It's assumed that camera shall send the stream in the same framerate
- 17 -
NSR-500 Series V1.6.3 Release Note
as requested by this system.
・ When using Edge Storage function, please confirm the following notes.

The Edge Storage function belongs to cameras and is restricted by its
specification. Please refer to the document of Cameras to get details;
recordable period, condition of recording, and so on.

This function is unavailable when [Use Proxy] is configured in [General]
tab of [Device] (camera) configuration.

The port number 554 is fixed for downloading recorded images from
cameras to RealShot Manager Advanced. Images in the memory of
cameras are deleted after completion of the downloading.Image1 is used for
alarm recording and Image2 for schedule recording if video settings
between Image1 and Image2 are deferent. In this case, the setting for Edge
Storage prefers Image2, giving priority to the schedule setting.

Once this function is disabled, the setting in camera will also be disabled
and all image data in the memory of the camera will be erased.

If you configure the system by [Auto Record Settings] of [Easy Setup], this
function will be disabled both on the server and cameras.

When multiple networks are configured in [Configuration] [Server]
[General] [Network], [Setup]-[Edge Storage]-[Monitored IP address] might
not hold a proper value: the IP address of network to which the camera is
connected. In such a case, edit rsmsystem.conf which exists in the
installation folder of RealShot Manager Advanced, and configure the IP
address of network to be monitored. Afterwards saving the configuration,
you need to reboot the PC in which RealShot Manager Advanced is
installed.

To use this function, Network1 must be used to connect cameras which
have Edge Storage.
・ When using JPEG with image sizes in excess of 1280x720, frame rate settings
can sometimes exceed the performance limitations of the camera. Please make
settings after verifying the camera limitations. (V13R:384)
- 18 -
NSR-500 Series V1.6.3 Release Note
・ To use the alarm output function of a camera, enable it in the camera trigger
setting and make sure to set "Toggle Mode" through a web browser prior to use.
(VT1:2037)
・ Regarding following cameras, when user uses the VMD (Camera), codec setting
shall be set as MPEG4. (VT1:1866)
SNC-RZ25, SNC-P5, SNC-CS10, SNC-CS11, SNC-P1, SNC-DF70, SNC-DF40
・ Regarding following cameras, if user use the VMD (Camera) with the codec as
MPEG4, the frame rate is limited as 20 fps with NTSC or 16 fps with PAL. If
VMD (Camera) is disabled after enabled, maximum frame rate setting becomes
available after other resolutions are selected once. (VT1:2016)
SNC-RZ50, SNC-CM120, SNC-CS50, SNC-CS20, SNC-DM160, SNC-DM110,
SNC-DS60, SNC-DS10, SNC-DF85, SNC-DF80, SNC-DF50, SNC-RX570,
SNC-RX550, SNC-RX530
・ Note that some cameras do not support the camera direct panning/tilting
function and area zoom function. If you use the camera server together with the
cameras, check the manual to see if the cameras to be used support the above
functions. (VT2:776)
・ There are some restrictions when H.264 is selected for the cameras below:
SNC-CS50, SNC-DF50, SNC-DF80, SNC-DF85,
SNC-RX530, SNC-RX550, SNC-RX570, SNC-RZ50
・ Another codec cannot be selected at the same time.
・ VMD(Camera) and VMF function does not work despite those settings are
available in the [VMD] tab of the configuration screen. Please use the
VMD(Recorder) when H.264 is selected.
・ The image size of more than QVGA(320x240) is selected, the maximum
frame rate is limited at the transmission side as follows:
NTSC:
10 fps or less
PAL:
8 fps or less
- 19 -
NSR-500 Series V1.6.3 Release Note
・ If the cameras mentioned below uses the MPEG4 codec with the image size of
more than 384x288, the maximum frame rate is limited at transmission side.
(V11N:59)
SNC-CS50, SNC-DF50,SNC-DF80,SNC-DF85, SNC-RX530,SNC-RX550,
SNC-RX570, SNC-RZ50
・ 15(NTSC)/20(PAL) fps or less with the stabilizer set to on
・ 20(NTSC)/16(PAL) fps or less when the dual codec including JPEG and
anything is selected, or while the motion detection is working
・ When you want to select the image size of more than 4CIF on the SNC-DF85,
the firmware version of the camera should be V1.20 or higher. If the former
version, do not select 4CIF in the image size setting. (V11N:226)
・ To configure the camera protocol on camera servers SNT-EX series connected to
analog cameras, access the setting page through the web browser of the
SNT-EX series. (V11N:169)
・ With regard to the SNT-EX154, audio data of channel 1 only is output through
CH1 AUDIO OUT connector of the SNT-EX154.(V11N:283)
・ I/O pins of the SNT-EX series are shared with all the video channels. It is
possible for the channel 1 to use all the I/O pins, or for each channel to use each
pin one by one.
If the output pins are shared with two or more video channels, there may be
some inconsistencies occurring. To work around this, it is recommended to
assign output pins to any one of the channels. (V11N:284)
・ The detection area configuration in the VMD (Camera) Configuration screen is
performed based on the VGA (640x480) coordinate system. Note that it shows
values different from actual ones when making configurations for the
cameras/camera servers. In this case, perform the adjustment of the detection
area size while viewing on the frame in the configuration screen. (V11R:483)
- 20 -
NSR-500 Series V1.6.3 Release Note
・ When parameters in the Video setting tab are changed while recording, it will
affect the recording like the followings. (V11N:155)
Manual Record
All parameters in the Monitoring are reflected to the recording.
Schedule Record, Event/Alarm Record
・ In case Codec is changed
The change is reflected to the recording.
By this change, if a combination of settings in the Schedule tab become
inappropriate, settings in the Video tab are reflected to the recording
automatically.
However the internal change will not reflected in the Schedule tab.
・ In case Size/Bitrate/Framerate is changed
・ In case "Device Setting" is set in the Schedule tab
The change is reflected to the recording.
・ In case settings are already specified in the Schedule tab
Settings in the Schedule tab are given priority to the Video tab.
And the settings are reflected when the schedule starts.
・ The display of device groups configuration in server side will not be updated if
you add/delete the setting at a client. The setting itself works. The display will
be refreshed by logging onto the server again. Those of phenomena also happen
when you configure them at a server. Logging onto the client will refresh the
display.(M12:57)
Note
server: NSR-500 series, client: RealShot Manager Advanced client
3-8 Server Configuration
・ When you use NSBK-DH05, to avoid an influence of fragmentation, enabling
[Overwrite] and setting more than 20% for remaining capacity are
recommended. (M15:304)
- 21 -
NSR-500 Series V1.6.3 Release Note
3-9 Schedule Configuration
・ If user sets the schedule record of following cameras with the ‘Automatic
Record Configuration’, the codec setting shall be not MPEG4 but JPEG. If user
needs to change the setting, please select the codec on ‘Video’ tab in the Device
menu. (VT1:1690)
SNC-CM120,
SNC-CS20,
SNC-DF85,
SNC-DM110,
SNC-DM160,
SNC-DS10, SNC-DS60
・ If user changes the ‘Storage Setting’ of the camera during recording, new
storage setting has not been available for recording. Following steps are
recommended to change the storage setting. (VT1:1646)
1.
Disable the schedule setting. (Uncheck ‘Enable’ check box on the top of the
schedule configuration window)
2.
Change ‘Storage Setting’
3.
Enable the schedule setting. (Check ‘Enable’ check box on the top of the
schedule configuration window)
・ If user enables audio setting to the camera during recording, it is not available
to record audio of it. It is necessary to enable audio setting before starting to
record in order to record audio. (VT1:1643)
・ If user adds the camera to the existing schedule, the ‘recording cameras box’
may be blank. In this case, this recording schedule is not available. It is
necessary to reacquire settings of cameras with the ‘Adjust to camera
configuration’ button. (VT1:1441)
・ If user changes the system time during recording, the time of recorded data
shall change with this change. There may be problems that the duration
between start and stop time of recording is too long or the time displayed on the
monitor frame jumps suddenly. Please change the system time after stopping to
record. (VT1:1659)
- 22 -
NSR-500 Series V1.6.3 Release Note
・ The display of schedule setting in server side will not be updated if you
add/edit/delete/update the setting at a client. The setting itself works. The
display will be refreshed by logging onto the server again.(M12:58)
Note
server: NSR-500 series, client: RealShot Manager Advanced client
3-10 User Configuration
・ If user set the username and password except English one byte characters, [-],
and [_], user cannot log on with the username and the password. In this case,
please log on with administrative privileges and change the username and the
password. (VT1:1693)
・ [S/C] User cannot change own password, permission and access privileges to
devices. Please change them by other users which can change them. (M16:47)
3-11 Export
・ Upper limit is 200 GB or 1000 records to export recorded data at one time.
(M16:54)
3-12 3rd Vendor Camera
・ When you want to use the mask function for the AXIS camera/video server,
configure masks on the camera/video server side, not on the recorder side.
(VT1:2132, VT3:950, 926)
・ When the PTZ operation is carried out for a AXIS PTZ camera where the
VMD(Recorder) is configured, motion is detected even during PTZ operation of
the camera itself. (VT3:940)
・ When you change the video-related options (Image Size, Image Quality and
Frame Rate) on the [Video] tab while monitoring/recording a JPEG image an
AXIS camera is capturing, monitoring or recording may continue with the
previous settings. To enable the changed values in monitoring, be sure to logoff
once, and then logon. To enable the changed values in recording, be sure to
- 23 -
NSR-500 Series V1.6.3 Release Note
deselect the [Enable] check box to enable the schedule on the Record dialog box,
and then select it to apply. (VT3:914)
・ When you configure the e-flip for an AXIS camera of which codec is set to JPEG,
monitoring or recording may continue without the video flipped vertically. To
enable the e-flip in monitoring, be sure to logoff once, and then logon. To enable
the e-flip in recording, be sure to deselect the [Enable] check box and apply,
select the [Enable] check box again to enable the schedule on the Record dialog
box, and then select it to apply. (VT3:912)
・ AXIS camera’s preset name can’t be changed to other name after it was set.
Please delete it and set it again. (VT1;2159)
・ The DIRECT PTZ function is not supported on AXIS video servers or PTZ
cameras. To achieve this function, use the buttons in the Camera Control pane
or the remote controller.
(V11N:400)
・ AXIS camera acquires images by RTSP using port 554 when MPEG4 codec is
selected. Therefore, when using AXIS camera with the codec set to MPEG4, do
not disable RTSP on the camera. And keep the port number default
(automatically). (V11N:409)
In addition, when using AXIS camera with the codec set to MPEG4,
connection via Proxy is impossible, because the NSR-500 series supports only
the HTTP Proxy server in connection with the camera.
When you want to connect to the camera via Proxy, set the codec to JPEG.
(V11N:411)
・ With IQinVision camera with 2M pixels, the frame rate may halve compared to
the value specified by “Frame rate”. It also depends on combination of image
size and frame rate. (V11R:58)
Before use, be sure to check whether an image is output at the specified frame
rate. If not, reconfigure the image size or frame rate to the other value.
It has been confirmed that this issue happens in the following combinations.
- 24 -
NSR-500 Series V1.6.3 Release Note
Confirmed firmware version is v3.0/2 in all cases.
IQeye752 (max. image size1600x1200):
Output at 10 fps when the image size (800x600) and frame rate
(20fps) are being specified.
IQeye753 (max. image size 2048x1536):
Output at 6 fps when the image size (1024x768) and frame rate
(12fps) are being specified.
IQeye755(max. image size 2560x1920):
Output at 5 fps when the image size (1280x960) and frame rate
(10fps) are being specified.
3-13 Others
・ To restart recording in the server may be delayed up to the state of connection
between camera and the server in case of recovery from Edge Storage recording.
(M16:81)
・ VMD (Recorder) is not supported by Video data downloaded from Edge Storage.
・ [S/C] Audio and moving/unattended objects information is not recorded by Edge
Storage function. Therefore, those data are not fetched by object searching of
VMF trigger. (V16R:81)
・ [S]Edge storage recording in the following camera is not executed when a
disconnection of network occurs by shutdown or reboot of the server (normal
case). (M16:72)
SNC-CH240
SNC-CH280
SNC-CH140
SNC-CH180
SNC-ER580
SNC-ER585
SNC-ER585H
SNC-EP580
SNC-ER550
SNC-EP550
SNC-ER520
SNC-ER521
SNC-EP520
SNC-EP521
SNC-RH124
SNC-RH164
SNC-RS44N/P
SNC-RS46N/P
SNC-RS84N/P
SNC-RS86N/P
SNC-EX101
SNC-EX101E
SNC-EX104
SNC-ZR550
SNC-ZP550
・ As for the cameras listed below and the firmware V1.10 or higher, when a gross
bit rate of video streams will be over 16 Mbps, a connection will be rejected. To
- 25 -
NSR-500 Series V1.6.3 Release Note
avoid troubles for Recording and Monitoring, don't connect to the camera from
application such as ActiveX viewer in operation.
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
SNC-CH series
SNC-DH series
SNC-EP series
SNC-ER series
SNC-EB520,SNC-EM520,SNC-EM521
SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550
・ When upgrading a firmware for camera SNC-CH140 and SNC-DH140 from Ver.
1.05, if RealShot Manager Advanced or NSR-500 series is being connected to
such cameras, the upgrade process will not finish. This is an issue of camera
side. Disconnect (stop monitoring and disable recording schedules) those
cameras before upgrade. (V11N:609)
・ The system requirements have been changed for Media File Player, which is
output from the main unit when recorded images are exported. (M15:181)
CPU: Intel Core 2 Duo Processor, 2GHz or more (Non-Intel CPUs are not
supported.)
Memory: 1 GB or more (2 GB or more is recommended)
Display: 1024x768 pixel or more. 16 bit color or more.
- 26 -
NSR-500 Series V1.6.3 Release Note
4 Limitations
This chapter deals with limitations of some functions and performances.
4-1 Resolved Limitations in V1.6.3
・ When using Edge Storage function of SNC-xx600 (xx: two alphabets), in some
rare case, the Edge Storage record files downloaded to the specified storage
might not be searched and playback in the system. (V16R:363)
This issue has been resolved.
・ When using NSBK-EB05, its audio stream couldn't be recorded. (M16:329,
QMP:1077)
This issue has been resolved.
・ If SNC-xx600 series (xx: two alphabets) camera has neither been in record
mode nor live monitoring mode for a long time, it might take several minutes
before the live stream appeared in main window if it’s assigned to the monitor
frame. Sometimes the camera's live stream even wouldn't appear at all and
became VIDEOLOSS. (M16:336, QMP:1073)
This issue has been resolved.
・ In some rare cases, "Check nsr-target-ver error" message shall be shown when
executing update or recovery installation. In such cases, if clean installation
should be executed, error message "Mount partition 2 in flash error" would be
shown and the installation failed after that. (M16:301)
This issue has been resolved.
・ Sometimes, after doing the upgrade to long-running NSR-500, the NSR-500
system might not start successfully. (M16:302)
This issue has been resolved.
・ If NSR-500 is running in "RAID5 + Hotspare" mode and one of the HDD should
have broken, Hotspare shall be initiated automatically to rebuild the data. If
the broken HDD is swapped with brand-new HDD after the rebuild completed,
- 27 -
NSR-500 Series V1.6.3 Release Note
Hotspare might not be generated successfully. (M16:314)
This issue has been resolved.
4-2 Known Limitations
4-2-1 Limitations Concerned with NSR-500 RAID
・ If Hotspare HDD is swapped with brand-new HDD, the brand-new HDD shall
not become Hotspare HDD. Please contact the dealer store or Sony service
center to replace the Hotspare HDD. (M16:315)
4-2-2 Limitations Concerned with Using NSBK-EB05 Analog Encoder Board
・ Cameras connected to SBK-EB05 (optional) cannot be automatically registered
with the Camera Auto Registration function. (M15:201)
・ When a camera connected to NSBK-EB05 is configured with the VMD setting,
the camera detects any change in camera images caused by pan, tilt, or zoom
movement as a moving object.
(M15:205)
・ When selecting multiple cameras connected to NSBK-EB05 and opening the
Video tab on a client, you can simultaneously configure the same settings to the
selected cameras. If the top of the selected cameras is any of Channel 1 to 4, the
Audio Channel drop-down menu becomes active and Disable is selected on the
Video tab regardless of the existing setting value. You can reselect an
appropriate value from A1 to A4 in the Audio Channel menu; however, note
that this value will be applied to the top camera only. (M15:212)
・ Rarely video and setting are mismatched using NSBK-EB05. In this case,
please apply correct video setting of NSBK-EB05 again. (M16:187)
4-2-3 Installation / System Configuration
・ Following connectors are used for future expansion: AUDIO IN.
・ Only the FAT32 format is supported by USB flash memory drives that are used
for data exporting such as export of recorded images, still images, and logs,
- 28 -
NSR-500 Series V1.6.3 Release Note
save and restore of configuration information, and export of system information.
(M15:95)
・ You cannot change [Network interface for Remote Client] simultaneously with
other server configurations. Please submit the change for the item separately.
(Q:766)
4-2-4 Device Registration
・ Devices which have already been registered may be displayed on ‘Unregistered
Cameras’ list in ‘Open the Multiple Camera Registration Window’. In this case,
please update the list with ‘Reload’ button. (VT1:764)
・ You cannot register a device at a server side which has same name as that
was deleted at a client side. Please logon the server again to execute the
operation. Same trouble occurs when you delete devices on a server. You can
register a device with the same name as deleted one by logging onto the client
again.(M12:107)
Note
server: NSR-500 series, client: RealShot Manager Advanced client
・ When you use NSBK-DH05, GUI may terminate abnormally during registering
camera operation. The termination does not affect any other processes, like
recording images. Moreover, the logon screen appears after the termination.
You can return to the main screen by logging on the system again. (M15:320)
・ SNC-xx600 series models do not appear in the model list of the [Add New
Device] dialog while they have not registered in the selected server. If you
register a camera of the model by multiple registration or using "AutoConnect",
the list will be updated after rebooting.(M16:168)
4-2-5 Main Window - Search and Play back
・ Search and playback Video which is downloaded from Edge Storage are not
available in Main window. Please use Search window. (M16:41)
- 29 -
NSR-500 Series V1.6.3 Release Note
・ During quick playback, when clicking [Go] button after specifying nonexistent
date and time on the main screen, a message “No Record” appears and the
mode is restored from [PLAYBACK] to [LIVE].(V11N:20)
・ When playing back the images just before recorded while recording, playback
may pause within a few minutes. To resume playback, press the PLAY button.
(V11N:25)
・ If you specify “iSCSI” as recording storage, and specify “00:00:00 to 24:00:00”
for continuous recording, it takes more than ten minutes to load the recorded
data since [PLAYBACK] is pressed. When you want to select “iSCSI” as
recording storage, it is recommended to segment the record by setting a
recording schedule that inserts a 1 -second recording break each day in the
recurrent schedule of the normal recording. (V11N:38)
e.g.) Start time:
00:00:00
End time:
23:59:59
4-2-6 Main Window - Monitoring
・ There is a problem that fps value decreases slightly each time recording
starts/stops. This happens when a different video setting is made for the
monitoring setting and scheduled recording setting. (V11R:625)
・ When focus or bright adjustment is carried out during recording, frame loss
may occur. (V11N:489)
・ If the hotspot and a Monitor Frame during PLAYBACK exist in one layout,
when the Monitor Frame is selected, audio cannot be output. Please do
PLAYBACK after selecting and activating the monitor frames other than the
hot spot when it is an active monitor frame. (VT1:2247)
・ The value of Focus, Brightness and Day/Night in [Adjust] tab at [Camera
Control] pane are not updated when these values are changed from other
clients or browser. (VT2:750)
- 30 -
NSR-500 Series V1.6.3 Release Note
Note
client: RealShot Manager Advanced client
・ Even if you select [MANUAL ACTION] in the Device menu, the manual action
list is not displayed on the NSR screen. To display the list, put the RM-NS1000
into the mouse mode, and select [Manual Action] in the Manual Action pane at
the top right of the screen of NSR. (V11N:207)
Note
RM-NS1000: System Controller
・ When recording audio from a camera of which frame rate is set to less than 1fps,
you cannot play back audio in synchronization with image. For example, in case
of 0.25fps, a four-second image is played back per a frame. On the other hand,
with regard to audio, a one-second audio is repeatedly played back four times
per a frame. (V11N:368)
・ Using the following cameras, monitoring images stops for a several seconds just
after the camera preset tour starts or stops.
During the preset tour, the
images can be received normally. (V11N:450, V14R:145)
SNC-RH series
SNC-RS series
SNC-EP series
SNC-ER series
・ Adjustment of Bright(EV) is not available for SNC-xx600 series.(M16:146)
4-2-7 Analog Camera Control
・ Using Camera Control Pane or Remote Controller, do NOT perform
PTZ/FOCUS/BRIGHT operations for analog cameras without PTZ function,
although they look available. If you try to do accidentally, the system stops
monitoring/recording images for a few seconds.(VT1:1895)
There are the following restrictions for the analog camera that is supporting
the PTZ function. (V11N:86, V11N:400)
- 31 -
NSR-500 Series V1.6.3 Release Note
・ Some analog cameras do not support the auto focus function. Use the
manual focus function for such cameras
・ The DIRECT PTZ function is not supported. To achieve this function, use
the buttons in the Camera Control pane or the remote controller.
・ If a mask to hide a specified area is configured on the screen, it is fixed and
does not move in conjunction with the camera’s pan, tilt and zoom
movements. So do not use the mask function when you want to use the PTZ
function of the camera.
・ When a camera connected to NSR-500 via RS-485 is operated with the Pan/Tilt
button, the camera may not stop and continue to be panned or tilted. In such a
case, press the button at the center of the Pan/Tilt button to stop the movement.
In a case of operating a camera with RM-NS1000, set the camera back to the
center again. Also, the camera's zoom movement may not stop and continue. In
this case, perform a zoom operation again. (M15:189)
4-2-8 Alarm Notification / Alarm History
・ If user tries to play back the camera with double-clicking alarm history during
playing back it on the other monitor frame, the NSR-500 Series cannot start to
play back and live image is displayed. Please make sure that the camera is not
played back on other monitor frames when user starts to play back it.
(VT1:1687)
・ When configuring the alarm recording triggered by other device than a camera,
like the sensor inputs in NSR or Barionet, you can see the trigger name only in
the alarm history even when alarms occurred. (No camera name is displayed.)
In addition, the recorded image cannot be played back by double-clicking each
alarm history. To playback, search the desired record and play it from the
search results. (V11N:253, V11N:257)
・ A long downtime of a server may cause a malfunction that client actions do not
work after the power recovery because alarm notifications cannot reach to the
clients. To avoid such a situation, please reconnect to the server; log in it again,
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NSR-500 Series V1.6.3 Release Note
after it comes back. (M15:218)
4-2-9 Search Window
・ In case of using both alarm recording and schedule recording in one device:
[Previous Recording] and [Next Recording] button do not work correctly in
Search window.
In this case, jump to desired position with the bar of timeline. (V11N:642)
・ If user searches again, recorded data which has been deleted may be displayed
on the ‘Timeline Result’ shortly after the deletion. In this case, that deleted
data does not appear after searching again. (VT1:1916)
・ The Previous Frame and Next Frame button on Playback Control Pane of
Search window control the selected monitor frames.(VT1:1757)
4-2-10 Device Configuration
・ When changing any value on tab on Device Configuration Screen, be sure to
press “Apply” button before moving to the other tab. If you do so without
pressing “Apply” button, when you return to tab, you can see the value just
before changing.
If you press “Apply” button from the above situation,
however, the changed value (different from the displayed one) is applied.
(V11N:61,M12:49)
・ When opening the configuration screen just after registering the following
cameras/camera servers, some tabs like [Physical Sensor In] may not be
displayed. Or the parameters for PAL model may be listed under Image Size or
Frame Rate on [Video] tab regardless of use of NTSC camera. To work around
this, confirm that the image is monitored by clicking [General] tab, select
another camera once in the camera tree and then reselect the target camera.
(V11N:363,V11N:446)
In addition, when making the Device configuration settings continuously,
there are infrequent cases where a part of set values etc., is not displayed by
screen refresh even after the settings are applied. In this case, select another
- 33 -
NSR-500 Series V1.6.3 Release Note
camera once in the camera tree and then reselect the target camera.
(V11R:521)
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
SNC-CH series
SNC-DH series
SNC-EP series
SNC-ER series
SNC-EB520,SNC-EM520,SNC-EM521
SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550
・ Using the following cameras/camera servers, the preview feature of the motion
detection is not activated in the Configuration window while configuring the
VMD(Camera). To pre-check the motion detection, apply the settings, return
the main screen and assign the target camera to any of monitor frames.
(V11N:304)
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
SNC-CH series
SNC-DH series
SNC-EP series
SNC-ER series
SNC-EB520,SNC-EM520,SNC-EM521
SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550
・ If you delete a camera and select another one, some of tabs may not be
displayed. In such a case, close the Device Configuration window, and open it
again. (M14:248)
- 34 -
NSR-500 Series V1.6.3 Release Note
・ In NSR-500 Series, the stream of “Image 2” are unavailable for the cameras
mentioned below. (V14R:186)
SNC-CH135, SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550
・ Under Master/Slave system construction, if you logon via a RealShot Manager
Client soon after restarting of a slave server, you might not be able to make
configurations or selections in [Configuration] or [Search] windows. To prevent
the trouble, please log on the client about one minute after the slave server
starts. When you fall into the trouble, you can recover from it by logging on the
client again. (M14:174,175)
Note
client: RealShot Manager Advanced Client
4-2-11 Server Configuration
・ When using iSCSI storage, to avoid an influence of fragmentation, enabling
[Overwrite] and setting more than 10% for remaining capacity are
recommended. (V14N:161)
4-2-12 Action Configuration
・ When configuring a beep tone so that it sounds by being triggered by the
schedule, the beep sounds briefly and it is hard for an operator to notice it.
When you want to know the trigger occurrence for certain, configure the alarm
recording and confirm the trigger occurrence in the alarm history. (V11N:107)
4-2-13 Schedule Configuration
・ I In such a case that multiple alarm or event recordings triggered by the
different kinds of alarm triggers (sensor-in/camera tamper detection/motion
detection) are set in a same time zone, one trigger prevents the other recording
starting while it remains the status ON. To avoid lacking a recording, make
settings like the following. (V12R:57)
・ Don't create alarm recording schedules for each trigger. Create one
schedule for all triggers (check all events in schedule registration
dialog).
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NSR-500 Series V1.6.3 Release Note
・ When configuring a schedule for alarm recording, select [From Alarm
End] in [Alarm Record End] setting.
・ When the scheduled recording is configured for the cameras or camera servers
listed below, recording starts a few seconds behind the scheduled time.
(V11R:638)
SNC-RH series
SNC-RS series
SNT-EP series
SNT-EX series
SNC-CH series
SNC-DH series
SNC-EP series
SNC-ER series
SNC-EB520,SNC-EM520,SNC-EM521
SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550
・ An alarm recording may end earlier than configured under an environment on
which event/alarm recordings by the motion detection function or other kinds of
event/alarm occur multiple times within less than five seconds. If you need to
record images at the start time of an alarm without fail, set a longer duration
for alarm recording, which needs to be five seconds or more. Moreover, the Pre
Alarm Start time for one second or more needs to be set. (V11R:759, V11N:543,
V11R:851, V11N:614)
・ If user modifies recording settings in ‘Schedule Configuration’ such as alarm to
event, the NSR-500 Series doesn’t reload the default recording settings (codec /
Image Size / Image Quality / Bit Rate / Frame Rate) on ‘Video’ tab in the ‘Device
Configuration’ automatically. Please click ‘Adjust to Camera Configuration’ at
the bottom of ‘Schedule Configuration’ Window and reload the last settings
manually. (VT1:1925)
・ In the Schedule Configuration, after closing the “New Action” dialog, when
- 36 -
NSR-500 Series V1.6.3 Release Note
"Close" button is clicked without pressing "Apply" button, a confirmation
message will not be displayed. Preservation is done without the preservation
confirmation message appearing, and set it to former setting again, please
when you want to cancel at that time. (VT1:2243)
・ When configuring the schedule for the event/alarm recording, you can specify
all triggers configured for NSR (regardless of whether the camera is used for
the record or not) by selecting “Show All Triggers” select box.
When displaying the configuration again after the settings are saved, however,
you can see that this check box become unchecked. To confirm the trigger status,
again check this “Show All Triggers” check box. (V11N:241)
4-2-14 Export
・ When capturing a screenshot as a still image, if the image size is set to
CIF/4CIF, its aspect ratio is automatically shrunk to 4:3 and is converted to
JPEG file.
In case of VGA(640x480) whose aspect ratio is 4:3, it is converted without being
shrunk to JPEG file.
(e.g.)
NTSC/CIF(352x240) case: 320x240
PAL/CIF(352x288) case: 352x264
If the image size is set to 2CIF, it is converted to 4:3 by reference to the height
of the screen. (V11N:37)
(e.g.)
NTSC/2CIF(704x240) case: 320x240
PAL/2CIF(704x288) case: 384x288
4-2-15 Others
・ Intelligent Monitoring Software, supplied with NSR-500, allows a search for
recorded images to be performed on multiple servers. However, recorded
images found by such a search cannot be exported from the multiple servers at
the same time. When exporting recorded images from multiple servers, select
one server at a time, and then perform search and export on each server.
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NSR-500 Series V1.6.3 Release Note
Moreover, a destination folder to which recorded images are exported must be
separately specified for each server. If the same folder is specified, existing data
will be overwritten. (M15:129)
・ Frames may be skipped during the playback of images recorded with
HVO-1000MD (HD VIDEO RECORDER) if images are exported and played
back on Media File Player with the [Use "Select Cam or Aud file" mode]
checkbox unmarked. In this case, mark the check box and then play back the
recorded images, again. (M15:190)
・ Intelligent Monitoring Software, supplied with NSR-500, provides the [Auto
Pan & Tilt Speed] check box on the [Control] tab of a connected analog camera.
However, this check box is provided for network cameras; the Auto Pan & Tilt
Speed function of analog cameras cannot be turned on and off with this
checkbox. (M15:107)
- 38 -
NSR-500 Series V1.6.3 Release Note
5 Appendix
5-1 Appendix of main features
5-1-1 The difference between NSR-1000 series
・ Additional Camera License features added.
・ Easy Setup Wizard function added.
・ SNMP function modified.
・ HDD Hot Spare.
・ HDD 6 drive bay.
・ Mask function none.
・ VMD(Recorder) function none.
・ Smooth Scaling function none.
・ VMF function none.
・ 2nd Monitor function none.
・ NSRE-S200/04 connect function none.
5-2 Histories of additional features
5-2-1 Additional features by V1.6.2
No additional features.
Note
In the user guide and release note for NSR-500, some omissions are found
about the following features supported from 1.6.0.
・ Emergency Event Notification
・ Default Access Permission Configuration
Please refer to 5 - 2 - 2
Additional features by V1.6.0 for the brief
introduction to these features.
5-2-2 Additional features by V1.6.1
5-2-2-1 Support for Additional Cameras
Support is now provided for the following network cameras. (R295, R380)
SNC- ER585
SNC-ER585H
SNC-VB600B
SNC-VM600
SNC-VM630
SNC-VM631
SNC-VM600B
- 39 -
SNC-VM601
SNC-VM601B
NSR-500 Series V1.6.3 Release Note
Note
Support for models whose release post-dates release of this software is based
on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-3 Supported Camera
Information (firmware version information).
5-2-2-2 Additional Functions Support for SNC-xx600 Series Models
The support VMF(Camera) and Edge Storage functions is provided for
SNC-xx600 (two alphabets) series models.(R295)
Note
According to the spec of SNC-xx600 (xx: two alphabets), when there is no
stream request from recorder side, Edge Storage will be recorded to the SD
memory card inserted in the camera. (V16R:316)
To avoid unexpected Edge Storage recording except for the case of network
connection loss, please keep monitoring the camera or configure as follows.
・
Configure a schedule record.
・
Specify the [Pre Alarm Start] or [Pre Event Start] setting in Alarm / Event
recording
5-2-2-3 Encryption Support of Record Exporting
When exporting records, the records can be encrypted if the password is
specified. (R383)
5-2-2-4 Restriction Removal for Additional Cameras
The following restrictions are removed for cameras listed below. (R381)
・
VMD(Camera) cannot be used if multiple streams function is configured.
SNC-CH120
SNC-CH160
SNC-DH120
SNC-DH120T
SNC-DH160
SNC-CH220
SNC-CH260
SNC-DH220
SNC-DH220T
SNC-DH260
SNC-ER580
SNC-EP580
SNC-ER550
SNC-EP550
SNC-ER520
SNC-ER521
SNC-EP520
SNC-EP521
SNC-CH110
SNC-DH110
SNC-DH110T
SNC-CH210
SNC-DH210
SNC-DH210T
SNC-EM520
- 40 -
NSR-500 Series V1.6.3 Release Note
SNC-EM521
SNC-EB520
5-2-2-5 Improvement of Server Port Configuration Check
Server port configuration check is enhanced to prevent potential problems due
to port conflict. (R386)
5-2-2-6 Support of ONVIF Profile S
Mandatory functions defined by ONVIF Profile S spec are supported. (R216)
Note
・
Please make sure to synchronize the date and time of the server and the
ONVIF Profile S devices.
・
Some settings (such as the combinations of video settings) or functions
(such as the PTZ function) may depend on the ONVIF devices’ spec. Please
refer to ONVIF devices’ documents (such as the user guides) at that time.
・
Please make sufficient confirmation of the actual ONVIF devices before
using them in your operation system.
5-2-3 Additional features by V1.6.0
5-2-3-1 Support for additional cameras
Support is now provided for the following network cameras.
Network camera:
SNC-VB600, SNC-VB630
Note
Support for models whose release post-dates release of V1.4.2 of this software
is based on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-3Supported Camera
Information (firmware version information).
5-2-3-2 Support of Edge Storage recording
Support is now provided for Edge Storage recording using Sony IP network
cameras. NSR-500 series can download Video data from Edge Storage using
- 41 -
NSR-500 Series V1.6.3 Release Note
this function. And it’s available for playback. (R246)
5-2-3-3 Multi streams support for additional cameras
Following cameras are added to support multi streams function.
SNC-CH210
SNC-DH210
SNC-CH120
SNC-DH120
SNC-DH120T
SNC-CH160
SNC-DH160
SNC-CH220
SNC-DH220
SNC-DH220T
SNC-CH260
SNC-DH260
SNC-CH110
SNC-DH110
SNC-DH110T
SNC-DH210T
SNC-EP520
SNC-EP521
SNC-EP580
SNC-CH115
SNC-ER520
SNC-ER521
SNC-ER580
SNC-EP550
SNC-ER550
SNC-EB520
SNC-EM520
SNC-EM521
Multi streams make it possible to use different image (video) setting for
recording, monitoring, etc. (R217)
Note
This function has some limitations due to the specification of each camera.
Although NSR-500 series have a function which can avoid using incorrect
image settings of camera, please refer to related documents to get more detail
information about specification of cameras.
5-2-3-4 Support of Audio detection
Audio detection is now supported. It can be used as a trigger of recordings.
Following cameras are supported for this function. (R228)
SNC-CH280
SNC-DH280
SNC-CH240
SNC-DH240
SNC-DH240T
SNC-CH180
SNC-DH180
SNC-CH140
SNC-DH140
SNC-DH140T
SNC-RH164
SNC-RH124
SNC-RS86N/P
SNC-RS84N/P
SNC-RS46N/P
SNC-RS44N/P
SNT-EX101
SNT-EX101E
SNT-EX104
SNT-EX154
Note
Accuracy of audio detection depends on the capacity of cameras.
5-2-3-5 Support of DVD export
Support is now provided for exporting Video, Audio and Image files into an
external DVD drive which is connected to NSR-500 series via USB.
Note
AC power supply and USB 1.1/2.0 connection without USB Hub are
- 42 -
NSR-500 Series V1.6.3 Release Note
guaranteed for this function. And DVD media, CD-R / CD-RW / DVD-R /
DVD+R / DVD+R DL, are available, too.
Following operations using RM-NS1000 are not available to export files into a
DVD drive.
5-2-3-6 Improvement of the installer
To reduce download time, installer of NSR-500 is improved.
Softwares which are installed within NSR-500 are modified with improvement
of installer. Please refer to 1-2 section to get more information. Software
and documents which are not installed can be gotten from following Web site.
(R306)
http://www.sony.net/Products/IPELA/NSR/NSR500/
Note
Some softwares and documents which were installed for V1.5.1 or before will
be deleted by V1.6.0 installer.
5-2-3-7 Support of ONVIF Profile S (prototype)
Camera control based on ONVIF is partly supported.
Basic functions, camera registration (except for auto discovery), monitoring
and recording, are supported. However, there are some restrictions due to the
specifications of connected cameras. (R216)
Note
It is not verified that the system supports ONVIF Profile S completely. Please
test carefully ONVIF cameras before starting operation, and use them on your
own responsibility.
5-2-3-8 Malfunction Detection and Automatic Recovery of Database Service
The database service manages the record information, configurations, etc. The
database service malfunction detection and notification is supported.
Automatic recovery shall be tried if database service malfunction is detected.
Note
Database automatic recovery depends on the specific system condition.
Sometimes it may fail, in which case the system needs to be restarted for
- 43 -
NSR-500 Series V1.6.3 Release Note
complete recovery.
5-2-3-9 Support of Emergency Event Notification
“Recording Stop”, “VIDEO LOSS” and “Hardware Error” are defined as
“Emergency Event” which can be sent to client side for notification.
When registering an Event/Alarm Action, you can select the check box to use
"Recording Stop", "VIDEO LOSS", and "Hardware Error" as the trigger. To
notify the client side with these events notification, you can select the check
box of "Notify Emergency Event" in "System Action" Tab. When Emergency
Event is triggered, it can be notified and shown in the dialog of RealShot
Manager Advanced Client. For the details of necessary configuration in Client
side, please refer to the User’s Guide of Client.
Note
Although “Hardware Error” trigger is for NSR-500, only RealShot Manager
Advanced Client can receive these notifications from NSR-500.
5-2-3-10 Support of Default Access Permission Configuration
Normally, when you add a user, access permissions for all existing cameras
are granted to the user. In addition, when you add a camera, access
permission for that camera is granted to all existing users. If you disable the
default access permission setting, access permissions will not be granted
automatically when users or cameras are added.
Note
The item for default access permission configuration shall appear if you select
the root node in user setting page.
Level 5 users will be granted access permissions automatically, regardless of
the default access permission setting.
Camera access permissions will be granted automatically regardless of this
setting when devices or users are added via Easy Setup.
5-2-3-11 Performance Improvement in the Case of Master/Slave System
Configuration
The performance of logging on from RealShot Manager Advanced Client,
record search, configuration change (addition, deletion or modification) of user
- 44 -
NSR-500 Series V1.6.3 Release Note
and device is improved especially in the case of Master/Slave system
configuration.
5-2-3-12 Subdivision of System Log Levels
The log level priority is EMERGENCY>ERROR >WARNING> NOTICE now.
Log levels are adjusted to show useful logs with higher level. ERROR LED
shall light when EMERGENCY level log happens. In this way, information for
speedy trouble shooting is strengthened.
5-2-3-13 Improvement of Log Display
By setting the log level in log dialog box, System logs can be filtered before
display.
5-2-4 Additional features by V1.5.1
5-2-4-1 Support for NSBK-DH05, Display Accelerator Board
Sony's optional display accelerator board, NSBK-DH05, is now supported.
Note
NSBK-DH05 doesn’t support video streams of Sony’s HD video recorder,
HVO-1000MD. Do not install NSBK-DH05 when you use HVO-1000MD
5-2-4-2 Support for additional cameras
Support is now provided for the following network cameras.
Network camera:
SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550
Note
Support for models whose release post-dates release of this software is based
on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-3Supported Camera
Information (firmware version information).
- 45 -
NSR-500 Series V1.6.3 Release Note
5-2-5 Additional features by V1.5.0
5-2-5-1 Support for NSBK-EB05, Analog Encoder Board
Sony’s optional analog encoder board, NSBK-EB05, is supported.
5-2-5-2 Support for connection to HVO-1000MD, HD Video Recorder
Connection to Sony’s HD video recorder, HVO-1000MD, is supported.
5-2-6 Additional features by V1.3.1
5-2-6-1 Support for additional cameras
Support is now provided for the following network cameras.
Network camera:
SNC-EP550, SNC-ER550, SNC-EB520, SNC-EM520, SNC-EM521
Note
Support for models whose release post-dates release of this software is based
on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-3Supported Camera
Information (firmware version information).
5-2-6-2 Addition of time zone
Following time zones come to be selectable at "Date and Time" window
by "Setup" menu.

(GMT-12:00)International Date Line West

(GMT+5:30)Chennai, Kolkata, Mumbai, New Delhi

(GMT+5:45)Kathmandu

(GMT+13:00)Nuku’ alofa
5-2-6-3 Addition of Monitor Resolution Settings
The Monitor settings have been added to the Setup Menu, which allows you to
select a monitor resolution from the following:

Auto

1920 x 1200
- 46 -
NSR-500 Series V1.6.3 Release Note

1920 x 1080

1360 x 768

1600 x 1200

1280 x 1024

1024 x 768
If "Auto" is selected, NSR-500 will automatically detect and configure the optimal
resolution for a connected monitor, which is normally the highest resolution.
For general precautions for using monitors, please refer to 3-1-1Notes
Concerned with Using Monitors.
5-2-7 Additional features by V1.3.0
5-2-7-1 Support for additional cameras
Support is now provided for the following network cameras.
Network camera:
SNC-ER520, SNC-ER521, SNC-ER580
Note
Support for models whose release post-dates release of this software is based
on currently planned model specifications.
For limitations on support for the above network cameras, please refer to
Chapter 2 and later chapters.
For a list of other supported models, please refer to 1-3Supported Camera
Information (firmware version information).
5-3 Histories of resolved limitations
5-3-1 Resolved Limitations in V1.6.2
・ If the selected camera is doing camera tour, recorder side shall send
commands to stop the camera tour mistakenly before layout change and
layout tour. (16M:293, QMP:1036)
This issue has been resolved.
・ When you click Next Frame / Previous Frame button in NSR-500 mounted
with NSBK-DH05, some frames might be skipped if the codec is H.264 or
MPEG4. (M16: 265)
- 47 -
NSR-500 Series V1.6.3 Release Note
This issue has been resolved.
5-3-2 Resolved Limitations in V1.6.1
・ If you selected VBR for the CBR/VBR setting of SNC-xx600 series, the
video setting might not complete. Please use the kind of cameras with CBR
setting.
This issue has been resolved.
・ Though SNC-xx600 series had Edge Storage, this system did not support
the function for them.
This issue has been resolved.
・ If you created an action schedule for "Notify Emergency Event" action in
Server side, such action schedule shall neither be shown nor work in Client
side. To receive and show "Emergency Event" in Client, please create the
action schedule and configure "Show Emergency Event Dialog" in each
Client. (V15N:263)
This issue has been resolved.
・ For masking usage, prefer the function of a camera/video server instead of
that of a recorder. By masking function of a recorder, masks for recordings
which were recorded by Edge Storage function did not move with pan, tilt
and zoom movement. (V16R:45)
This issue has been resolved.
・ The resolutions of some cameras could be set to be higher than 640x480 in
GUI even though they work in multiple streams mode. (M16:44, Q:997)
This issue has been resolved.
・ The EventAlarm、System、Operation log files might use up too much disk
space. (M16: 267)
This issue has been resolved.
- 48 -
NSR-500 Series V1.6.3 Release Note
5-3-3 Resolved Limitations in V1.6.0
5-3-3-1 Limitations Concerned with Using NSBK-EB05 Analog Encoder Board
・ Each channel of an ESBK-EB05 might fall into [VIDEO LOSS] by
changing video setting ([Device]-[Video]). (M15:31).
This issue has been solved.
・ When you selected NTSC (D1/HalfD1/CIF) or PAL (D1/HalfD1/CIF) at
[Setup Menu]-[Video(AnalogCamera)], displayed CIF images were clipped
at about 16 dots width of the right. To display whole CIF images, select
NTSC(4CIF/2CIF/CIF) or PAL(4CIF/2CIF/CIF). (M15:198)
This issue has been solved.
5-3-3-2 Installation / System Configuration
・ Joysticks provided by CH Products could not be used on NSR-500.
(M15:119)
This issue has been solved.
・ Rarely version up of NSR-500 using USB failed and did not complete.
(M16:170)
This issue has been solved.
・ If a Russian keyboard was used and Administration Menu/Setup
Menu/Keyboard was set to “Russian”, you could not log in the system
because the “User Name” and “Password” entered were in Russian.
(V15N:144, M16:1, Q:871)
This issue has been solved.
5-3-3-3 Main Window - Monitoring
・ When you clicked the ERROR lamp to view the log, GUI might terminate
abnormally. (M15:308)
This issue has been solved.
・ Camera tour using SNT-V704 did not work well. (M16:15)
- 49 -
NSR-500 Series V1.6.3 Release Note
This issue has been solved.
・ In spite of there was no error in NSR-500, sometimes ERROR lamp lighted
up in Client window. (M16:119, Q:937)
This issue has been solved.
・ Sometimes display of tree and monitor frame did not work well soon after
logon or using auto logon. (M16:120, M16:138, Q:948)
This issue has been solved.
・ Rarely RSMServer crashed if NSBK-EB05 was not used. (M16:137)
This issue has been solved.
5-3-3-4 Device Registration
・ In case you deleted multiple devices at once and added them for purpose of
camera conversion or changing IP addresses, you had to wait for about
three minutes
before adding. (M15:226)
This issue has been solved.
5-3-3-5 Device Configuration
・ If you changed codec setting of a device from H.264 or MPEG4 to JPEG
while a layout tour was ongoing or you were performing layout changing,
the system might become unstable. (M15:236)
This issue has been solved.
・ If you clicked a device in the tree on the left of the Device Configuration
screen while you were entering the preset name, GUI would terminate
abnormally. (M15:311)
This issue has been solved.
5-3-3-6 Others
・ When you input a user name in the logon panel immediately after logging
off the main window, an exception happened infrequently in closing process
- 50 -
NSR-500 Series V1.6.3 Release Note
of GUI. (M15:215)
This issue has been solved.
・ When you log off the system, an exception happened infrequently in closing
process of GUI with lighting [Error] lamp. (M15:232)
This issue has been solved.
・ If you configure H.264 codec for NSBK-EB05 and other kinds of cameras,
and set a hotspot monitor, GUI might terminate abnormally in the very
moment when you close the search window or the configuration window.
(M15:228)
This issue has been solved.
・ An image which is recorded with the E-Flip (Recorder) function was played
upside down by the Media File Player against display of NSR-500.
Moreover, even if you execute "AVI Convert" in the "Rotate 180 degrees"
condition the played image did not flip vertically. (M15:72)
This issue has been solved.
・ Export in the list view of Search window did not works well using
RM-NS1000. (M16:115)
This issue has been solved.
5-3-4 Resolved Limitations in V1.5.1
5-3-4-1 Device Configuration
・ Changing the VMD settings while some recordings are ongoing may cause
recording termination. To avoid this, please stop all of recordings like
schedule recordings before you change VMD settings. Otherwise, we
recommend restarting the system after such a changing. (M15:239)
This issue has been solved.
・ When multiple clients are connected to the server, the load of server side
shall increase greatly if configuration change should be made at the client
- 51 -
NSR-500 Series V1.6.3 Release Note
side. This may cause some trouble to the operation in client side.(V15N:252,
Q:900)
This issue has been solved.
5-3-5 Resolved Limitations in V1.5.0
5-3-5-1 Main Window
・ By clicking the arrows to fold/unfold panes in the main window, they are
duplicated. (M15:50)
This issue has been solved.
・ GUI terminated abnormally after a continuous run time for five more days
at least in the condition that changing layouts by a layout tour or alarm
notifications occur. (M15:225)
This issue has been solved.
5-3-5-2 Search Window
・ Incorrect results may be returned when you specified the trigger type of
alarm/event recordings for search condition at the search window in V1.4
or later. (M15:76)
This issue has been solved.
・ The export button in the search window was disabled when the walker
indicated a time position at which the selected camera had no records.
(M15:123,126)
This issue has been solved.
5-3-5-3 Schedule Configuration
・ GUI terminated abnormally when you saved a recording schedule without
any target cameras. (M15:139)
This issue has been solved.
5-3-5-4 Export
・ If you removed a USB flash memory while some data were being written to
- 52 -
NSR-500 Series V1.6.3 Release Note
it, the main unit terminated abnormally. The issue has been solved. But we
cannot ensure the written data if the memory is removed during its writing
process. Make sure never to remove a memory until its writing completes.
(M15:111)
5-3-5-5 Others
・ [RealShot Manager Advanced Client]
GUI terminated abnormally by assigning a camera to a monitor frame of a
custom layout in the main window with RM-NS1000 when no monitor
frame was selected. (M15:156)
This issue has been solved.
・ [RealShot Manager Advanced Client]
If you repeated clicking [PLAYBACK] rapidly, before it turned to be
highlighted, an error message might appear: "Remote server: is not
available". (M15:170)
This issue has been solved.
・ [RealShot Manager Advanced Client]
H/W error notifications of NSR-500 might not reach to its clients, although
system alert setting was ON. (M15:222)
This issue has been solved.
5-3-6 Resolved Limitations in V1.3.1
5-3-6-1 Installation / System Configuration
・ The Installation Guide and User's Guide for Intelligent Monitoring
Software, supplied with RealShot Manager Advanced clients, have been
updated. (M14:39)
This issue has been solved.
・ When RealShot Manager Advanced with its license file installed was
upgraded, the license was not carried over to the upgraded software.
- 53 -
NSR-500 Series V1.6.3 Release Note
(M14:88)
This issue has been solved.
5-3-6-2 Device Configuration
・ Two or more instances now can be configured for multiple selected cameras.
Previously only one instance could be configured when multiple cameras
were selected. V1.3.1 allows two or more instances to be configured
depending on the camera specifications. (M12:6,M14:2,32)
This issue has been solved.
・ The [Video] tab often did not appear when multiple and different models of
cameras were selected. (M12:72, M14:85)
This issue has been solved.
・ When changing a camera name on [General] tab after camera registration,
the set values may be displayed blank. (V11N:383)
This issue has been solved.
5-3-6-3 Main Window - Monitoring
・ When the [Search] window was opened from RM-NS1000, the GUI
restarted. (M14:92)
This issue has been solved.
5-3-6-4 Server Configuration
The overwrite function failed to overwrite or delete the recording data of
deleted devices. (M14:117)
This issue has been solved.
5-3-6-5 Schedule Configuration
・ If you use an alarm output of camera in inverted status, alarms and
actions triggered by the sensor input or VMD(Camera) of the camera did
not work properly. (M14:3)
This issue has been solved.
- 54 -
NSR-500 Series V1.6.3 Release Note
5-3-6-6 Export
・ When data was exported to a USB flash memory that did not have enough
space, the GUI restarted. (M14:150)
This issue has been solved.
・ When the data export of recorded images was performed, specified images
were not often exported properly. (M14:228)
This issue has been solved.
5-3-7 Resolved Limitations in V1.3.0
5-3-7-1 Search Window
・ When the recording server recorded the video data from a network encoder
with no video input, the data could not be played back from the specified
point
after
the
recording
files
including such
video
data
were
searched.(V14R:204)
This issue has been solved.
5-3-7-2 Device Configuration
・ Higher bit rates than 768kbps might not be able to configure from a
RealShot Manager Advanced client for the following cameras:
SNC-RZ50,SNC-CS50,SNC-DF50,SNC-DF80,SNC-DF85,SNC-RX530,
SNC-RX550,SNC-RX570 (M13R:35)
This issue has been solved.
5-3-8 Resolved Limitations in V1.2.2
5-3-8-1 Installation / System Configuration
・ The signal level of audio output was low.
This issue has been solved.
5-3-8-2 Search Window
・ The issue about restarting GUI when Chinese-Traditional is selected for its
display language.
- 55 -
NSR-500 Series V1.6.3 Release Note
This issue has been solved.
5-3-8-3 RealShot Manager Advanced Client
・ The issue about execution of search on Search Window causes the GUI
reboot when Chinese-Traditional is selected for its display language.
This issue has been solved.
・ The issue about deleting users leads restarting GUI when German is
selected for its display language.
This issue has been solved.
・ The issue about an incorrect error message for illegal input to storage
overwrite value on the server setting screen when Simplified-Traditional is
selected for its display language.
This issue has been solved.
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