Optimum Business Trunking and the ShoreTel IP PBX Configuration

Optimum Business Trunking and the ShoreTel IP PBX Configuration
SHORETEL
Optimum Business
Trunking and the ShoreTel
IP PBX Configuration
Guide
SHORETEL
Table of Contents
1. Overview
3
2. SIP Trunk Adaptor Set-up Instructions
3
3. Additional Set-up Information
7
4. International Calling
8
5. PBX Configuration
9
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1 Overview
The purpose of this configuration guide is to describe the steps needed to
configure the Shoretel PBX for proper operation Optimum Business Sip Trunking.
2 SIP Trunk Adaptor Set-up Instructions
These instructions describe the steps needed to configure the LAN side of the
Optimum Business SIP Trunk Adaptor.
Step 1:
Log on to the Optimum Business SIP Trunk Adaptor
1.Connect a PC to port 4 of the Optimum Business SIP Trunk Adaptor,
the silver device labeled Edgewater Networks, 4550 series.
2.Open a Web browser and go to IP Address
http://10.10.200.1. A login box will appear.
3.Enter login and password and click ‘OK’.
Login: pbxinstall
Password: s1ptrunk
Step 2:
Click on the LAN Settings Link
1.Assign an IP Address to the LAN interface of the SIP Trunk Adaptor.
The IP address must be on the same subnet as the IP PBX. This changes
the address on port 1 of the Optimum Business SIP Trunk Adaptor.
Note: This will become your local SIP
proxy IP address. No other IP addresses
will be provided by Cablevision.
2.Optional: Specify a VLAN for your
voice traffic. Click the ‘Enable Voice
VLAN Tagging’ check box. The default
VLAN ID is 100.
Note: VLAN 200 should not be used.
It is dedicated to port 4 for management.
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3.Optional: Enable the DHCP server. This will allow the SIP Trunk Adaptor to
act as a DHCP server, which will provide IP addresses to the voice network,
and create a dedicated voice LAN, as per diagram 2.
4. Click ‘Submit’.
Diagram 1
SIP Trunk Adaptor for IP-PBXs
Example: Single LAN Configuration
Using a connection from the customer’s LAN, the SIP Trunk Adaptor’s address can be
a statically assigned private IP address. It may not be assigned a Public IP address.
Diagram 2
SIP Trunk Adaptor for IP-PBXs
Example: Separate Voice and Data Networks Configuration
The customer attaches their Voice Switch to the Ethernet LAN port 1 on the
Optimum Business SIP Trunk Adaptor. The Optimum Business SIP Trunk Adaptor
can be enabled as a DHCP server to provide routing for the separate voice network.
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Step 3:
Click on the SIP Trunk Configuration Link
1.Select your IP PBX make
and model from the
drop-down menu.
2.Specify how the IP PBX
will register to the
Optimum Business
SIP Trunk Adaptor.
3.The Cablevision network
only supports Inband DTMF.
Click on the check box
next to “Convert Inband
DTMF” if you cannot
configure your IP PBX to
send out Inband DTMF. The DTMF tone duration generated by the phones
and/or PBX may need to be increased from their default setting. Some
phones and/or PBX have a default setting between 180ms to 200ms. This
setting is too low. The recommended setting is 600ms.
4. Click ‘Submit’.
Step 4:
Diagnostics Link
You can make a test call directly
from your phone or use the test
call application under the
Diagnostics link.
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Step 4 continued
Field
Description
Outbound Call Test
TelephoneNumber
Specifies an outside phone number to which an outbound call
will be initiated. The pilot telephone number of the SIP Trunk will
be prepopulated.
Pilot Number
Displays the provisioned pilot number, which is used for outbound
and inbound call tests.
Call
Initiates a call outbound to a telephone number entered or inbound
to the pilot number displayed.
Inbound Call Test
(radio button)
Indicates whether inbound test call will be enabled or disabled. If
inbound test calls are enabled, calls made to the pilot number will be
redirected to the test UA for fifteen minutes. When the pilot number
is dialed, you will hear a test message play.
Submit
Enables or disables the inbound call test.
IP Address to Ping
Verifies basic connectivity to a networking device. Successful ping
test results indicate that both physical and virtual path connections
exist between the system and the test IP address.
Ping Button
Sends a ping to the IP address specified in the field “IP Address
to Ping”.
IP Address
to Trace
Tracks the progress of a packet through the network. The packet can
be tracked through the WAN or LAN interfaces of the adaptor.
Interface
(radio button)
Indicates whether a packet will be tracked through the LAN or
the WAN.
Traceroute
Button
Initiates a traceroute to the specified IP address on either the LAN
or the WAN.
Reset
Clears all fields and selections and allows you to enter new information.
Reset applies to outbound call test, ping and traceroute.
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3 Additional Set-up Information
Systems
Field
Description
Pbxinstall Link
Select to change the default password for the pbxinstall login ID.
Only the password can be changed. The login ID cannot be changed.
Password
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Field
Description
Username
Specifies the username for which the password can be changed.
Current Password
Specifies the current password.
New Password
Specifies the new password.
Confirm Password
Confirms the new password.
Submit
Applies the settings configured on this page.
Reset
Clears all fields and selections and allows you to enter new information.
4 International Calling
Optimum Voice Business Trunking offers an optional International Calling Service
for direct-dialed calls made from the Customer’s business or from any phone via the
Optimum Voice International Calling remote access number to destinations outside of
the United States, Puerto Rico, Canada and the U.S. Virgin Islands at per minute rates.
The Customer must login to the Optimum Business Account Center and activate the
service on the Optimum Business Trunk Pilot telephone number to activate the service
and manage the monthly International spending limit for the account.
Activating International calling on the Pilot TN will enable International calling for all
Direct Inward Dial (DIDs) telephone numbers as well. Blocking International calling for
one or more DIDs is managed by the customer directly from the PBX phone system
configuration. To minimum the exposure to fraudulent calling, It is recommended to
limit International calling capability to those DID’s that require it and set up an account
spending limit that reflects what is necessary to run the business.
It is the Customer (and/or the Customer Agent’s) responsibility to properly secure
the customer’s PBX to prevent the PBX from being compromised and fraudulent calls
from being made by unauthorized (internal or external) users. If fraudulent calls are
detected, Cablevision reserves the right to disable International Calling until the
PBX is properly secured by the customer.
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5 PBX Configuration
The steps on the next pages describe the minimum configuration
required to enable the ShoreTel PBX to use Optimum Business SIP
Trunking for inbound and outbound calling. Please refer to the ShoreTel
IP Phone System product documentation for more information on
advanced PBX features.
NOTE: The ShoreTel IP Phone System only supports static/
non-registration mode. This configuration guide provides the
configuration steps for the static/non-registration mode of PBX
operation. You must configure the Optimum SIP Trunk Adaptor for
a Passive Connection using a local, private, static IP address. This
is Step 3 in the Optimum Business SIP Trunk Set-Up Guide.
The configuration described here assumes that the ShoreTel PBX is
already configured and operational with station side phones using
assigned extensions or DIDs. This configuration is based on ShoreTel IP
Phone System version/Build 15.21.7406.0.
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1. Start the ShoreWare Director software application from Windows 2003 server.
Login to the ShoreWare Director. The default login is “admin” and the default
password is “changeme”. The initial screen defaults to the Quick Look screen.
2. Select “Administration > Call Control > Options” to configure the Call
Control options.
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3. Select “Administration > Sites” to configure the Site settings.
4. From “Administration > Sites”, continue to configure the Admission
Control Bandwidth.
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5. Select “Administration > Switches > Primary” to get to the ShoreGear-40/8 switch
for resource allocation.
6. Click on “EWN-QA-LAB-1” to configure the ShoreGear-40/8 Switch PBX to
set aside resources for SIP Trunks and DSP resources for phone conferences
(a minimum of 4 ports).
NOTE: In the Optimum Business SIP Trunk Adaptor’s configuration, the PBX’s IP address
needs to be the same as the ShoreGear-40/8 Switch’s IP address. This is the IP Address that
is specified in Step 3 of the Optimum Business SIP Trunk Adaptor Set-Up Guide. You must
select “passive connection” in this step. The ShoreTel IP Phone System only supports static/
non-registration mode.
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7. Select “Administration > Trunk Groups” to create a Trunk Group of type “SIP”.
8. Click on “SIP TRUNK TEST” to configure the SIP Trunk Group for inbound calls.
9. Check the “DNIS” box and click “Edit DNIS MAP” to map the received digits
(DIDs) with extensions.
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10.Continue to configure the “SIP TRUNK TEST” SIP Trunk Group for outbound calls.
Note that the ShoreTel PBX does not support “9+ 10-digit number” dialing, you
must dial “91” first, followed by the 10-digit number. For 7-digit number dialing,
dial “9” first, followed by the 7-digit number within the same area code.
11.Select “Administration > Trunks > Individual Trunks” to add SIP Trunks to the
SIP Trunk Group.
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12.By default, the ShoreTel PBX does not support SIP registration. Click each SIP
Trunk to make sure the “Use IP Address” is selected for “SIP Trunk Type”. This
must be the same IP address that was configured on the Optimum Business SIP
Trunk Adaptor’s LAN port 1. This is Step 2 in the Optimum Business SIP Trunk
Set-Up Guide.
13.Select “Administration > Users Individual > Users” to get to the extensions and
assign Caller ID.
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14.Click each extension’s “First Name” link and configure the Caller ID for that extension. Caller
ID can be set to any valid DID.
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15.The configuration to support RFC2833 is found in “Trunks > Group > SIP Trunk
Group”. In order to enable RFC2833, uncheck the box marked “Enable SIP Info
for G.711 DTMF Signaling”.
If the change does not take effect, after you make the changes, restart the
PBX in the exact order of ShoreWare Director, ShoreGear-40/8 switch and then
the phones.
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Important: The Cablevision network only supports inband DTMF tones. Some
functions of the Shoretel Shoregear PBX only supports out-of-band DTMF tones.
In order for the Shoretel Shoregear PBX to operate correctly with the Cablevision
network, the Optimum SIP Trunk Adaptor must be configured to convert out-of-band
DTMF tones sent by the Shoretel Shoregear PBX to inband DTMF tones.
16.To enable this conversion:
a. Log into the Optimum SIP Trunk Adaptor using the login and
password specified in the Optimum SIP Trunk Adaptor Set-Up Guide.
b. On the SIP Trunk Configuration page, you must check the “Convert
Inband DTMF” checkbox.
c. Click the “Submit” button to update this setting.
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