Airnet service - Staffordshire University

Airnet service - Staffordshire University
Classification: Networks
Ref no: user111
Date: July 2010
Version: 1.2
Authors: M.Bailey
Airnet service
This guide provides an overview of the wireless service Airnet
which is available at Staffordshire University.
Airnet is a wireless service run by Staffordshire University which allows students, staff
and guests of the University to gain access to network and Internet services. Network
services are only allowed from University owned and managed machines, all other users
will use web based applications to gain access to E-mail and H drives.
New access points have now been installed in most buildings at Stoke, Stafford, Royal
Shrewsbury Hospital and Lichfield Campus with a view to expand this in the future. The
old AirNet hotspots have been upgraded and incorporated into the new system.
Benefits of the new system are that it provides the same service across sites, it enables
users to roam between access points and offers room for expansion.
For more details on coverage please visit
Connecting to Airnet
To connect you will need a wireless enabled device. Most laptops will have a wireless
card as standard with a small WiFi certificate on the base or logo on the laptop itself.
If you need help and advice with wireless then visit an IT Help Desk.
With the wireless card enabled your device should detect:
*Staff with a University owned device can select Airnet-Secure; otherwise staff should
use Airnet-Student. The Airnet-Secure service is not yet available.
Once you have connected, open a web browser and try to access the Internet.
Here you will be forwarded to a login page which requires your University username and
Once authenticated you can access:
Staffs homepage and the Internet
Email from or
H Drive from
Guest accounts are available from the IT Help Desk.
You will be provided with a temporary username and password which will grant you a
maximum of 24 hours access when connecting to Airnet-Guest.
Below is a step by step guide to connecting on Windows® XP™, Windows® Vista™ and
Windows® 7™
Windows® XP™
Double click on the wireless icon
in the system tray.
Here you can select the network. Simply double click on the network you wish to connect
Windows® Vista™
On the start menu, select ‘Connect To’.
Here you can select the network. Simply double click on the network you wish to connect
Windows® 7™
Click on the wireless icon
in the system tray. Here you can select the network by
clicking its name followed by the connect button.
Alternatively, if the wireless icon is not showing on your system, open the control panel
from the start menu. Under ‘Network and Internet’, is ‘Connect to the Internet’.
Selecting ‘Wireless’ will display the screenshot above.
On all Platforms
Open your web browser (Internet Explorer 7 in this example) and try to access a
website. This will re-direct you to the following page. Here type in your University
username and password or guest account details.
The page below shows a successful login. You now have access. The small window can
be minimized and then used to logout of the system which is advised.
If you are having difficulties connecting to the Airnet service, please visit the nearest IT
Help Desk. Some basic troubleshooting is detailed below.
My device can’t see any access points.
o Check that Wireless is enabled. Note: You may have more than one
switch to enable wireless. Some laptops use a FN key to activate the
wireless card.
o Check that wireless is available in your area.
My device says it’s connected but I can’t access the login page
o Ensure that Network connection sharing is turned off and then try and
connect again.
o Check that you have a ‘Fair’ or better signal strength and try again.
I can only access but not other websites.
o You may need to enter proxy settings. Below are examples for Internet
Explorer and Firefox.
For Internet Explorer, select Internet Options from the tools menu and
click on the connections tab and choose LAN settings. Enter in the automatic configuration script.
Firefox users can enter proxy settings from options on the tools menu, then
network on the advanced tab. Click settings and enter under automatic proxy configuration url.
Important information
For your own safety and security please ensure that your device has antivirus software.
This needs to be updated on a regular basis and should be active.
Also, if your device has any updates for its operating system, it is advised that these are
installed. If your device has a firewall it should also be active when using the Internet.
The performance on wireless depends on the amount of users connected to an access
point. Performance can also be impacted if a user with a ‘b’ (802.11b) based network
card connects to the same access point as users with newer ‘g’ (802.11g) based cards.
Currently the wireless network supports b and g.
Where to go for more help or information
In person at the IT Help Desks
Brindley IT Centre Stoke
t: 01782 294135
Octagon IT Centre Stafford t: 01785 353339
Online (staffed hours only)
Email (for all IT and Library queries)
Many documents are available on the web in pdf format at:
All Microsoft ® product screenshots and references are used by permission
of the Microsoft® Corporation. Windows® operating system.
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