ipLDK-20 - b2b international fze

ipLDK-20 - b2b international fze
series
Optimized Solution for your business communications
A reliable
business partner
One of the primary advantages of IP telephony is virtual connectivity through the ubiquitous IP network. Advanced VoIP technologies take advantage of the IP network to deliver unparalleled
connectivity. From single remote users to the SMB headquarters
with multiple branch offices, ipLDK users communicate seamless across the networks with a vast array of basic and advanced
telephony features including video telephony for collaborative
communications.
LG-Ericsson provides the best business
communications solutions
enriching the human experience
The ipLDK series provides highly reliable and cost effective communications to address your needs now and into the future.
ipLDK offers:
• Reliable cost effective communications solutions
• Ready to address your advance telephony needs now and in the future
• Basic and advance terminals to meet the needs of each user
• Advanced business applications, proprietary and third party
The company is dedicated to the development of cutting edge telecommunications
equipment and network solutions, spanning wired and wireless technologies,
to service providers and enterprise customers around the world.
LG-Ericsson ensures its competitiveness through reliable, easy to use topnotch products
and a diversified portfolio of solutions that fit the need across all segments for global markets.
ipLDK-20
ipLDK-100/300/600
101
Digital Phone
SLT
DKTU
PSTN
SLT
FAX
IP Network
ipLDK-RSG
DECT
≥
PC
ipLDK was designed to meet your telephony
needs while being budget conscious
IP Network
Tele-Worker
Whether you need to connect branch, home or road warriors to headquarters now or in the future,
Wifi
ipLDK’s module architecture let’s you migrate to IP telephony at your speed.
ipLDK
PDA
Wifi
Road Warrior
≥
ipLDK’s powerful high speed digital architecture
enhanced with advanced VoIP technology and
business applications offers your small to midsized business a communication system to grow
and evolve with yourCTIbusiness.
ez-ATD
S
H
O
Total business connectivity solution
Advanced business application
LG-Ericsson’s advanced 3rd party CTI and proprietary applications help you to improve productivity and
customer service levels to gain the competitive edge on your business needs.
• Call center : MIS with PC based real-time ACD supervision
≥
• ez-Attendant : PC based Attendant shares database with ez-Phone users
Reliable &Agent
Cost Effective
Agent
DECT
AP
• Standards based TSP for 3rd party CTI
• Integrated Auto-Attendant / Voice Mail
LG-Ericsson has been a major provider of telecom equipment for almost 5 decades. LG-Ericsson’s
WiFi
ipLDK, IP-Enabled system has been answering the telephony needs of small and mid-sized busi-
ACD Software
ness users for over a decade.
Headquarter
Branch Office
LG-Ericsson has constantly upgraded and enhanced the system to provide a rich and robust set of
feature and functions at the lowest possible cost. So you can be assured of getting all the telepho-
IP Phone
Mobile
Mobile
Phone
ny features and functions you need at a highly competitive price.
≥
High powered VoIP solution
LG-Ericsson’s advanced VoIP technology integrated in the ipLDK delivers on the promise
• Remote users connect transparently over broad band interfaces
Soft Phone
Mobile Extension
SLT
DKTU
PSTN
Digital Phone
SLT
FAX
ipLDK-RSG
• Muti-site businesses network seamlessly over the WAN
• Important business applications interface at LAN speeds
• IP Softphone and widest array of wireless and IP terminals
PC
DECT
Tele-Worker
• SIP trunk interface
≥
Terminals to address the needs of each user
IP Network
Wifi
PDA
Wifi
LG-Ericsson’s LDP/LIP series phones address the varied needs common in a business environ-
Road Warrior
ment. Select the basic model for a simple lobby phone or select the advanced model with large
color graphic display and innovative mobile-like user interface yielding a desk-top terminal with
more power and ease of use than ever before possible.
CTI
ez-ATD
LG-Ericsson in-building wireless solution lets you roam freely throughout your business facility
using wireless voice terminals as standalone extensions or linked to a wired desk top terminal.
You gain access to the ipLDK to place and receive calls or activate features anywhere in the RF
DECT
Agent
coverage zones. Seamless hand-over between zones increases the range and allows constant user
WiFi
mobility during a call or while idle.
For the Road warrior, LG-Ericsson’s IP softphone connects to the ipLDK over any IP network.
AP
Agent
ACD Software
Branch Office
Providing not only basic communications but collaborative communications with other members of
your staff with video conferencing and file sharing
04
05
≥
01
LG-Ericsson’s VoIP technology
for reliable and secure connectivity
System Networking
The ipLDK VoIP module integrates seamlessly into your company’s LAN and WAN.
ipLDK offers superior networking functionality by combining standards based (SIP / H.323
dual stack) VoIP connectivity for basic functions and LG-Ericsson’s proprietary protocol to
gain advanced capabilities over your IP network.
Transfer or call remote system extensions with a Unified Numbering Plan, share resources
accessing facilities from remote systems, centralize attendant & voice mail services, activate
forward and receive messaging transparently across the network utilizing your WAN and/or
Remote users connect transparently, multi-site systems interconnect seamlessly,
ISDN (PRI) network.
and applications enjoy LAN speeds with the ipLDK modular VoIP implementation.
LG-Ericsson’s VoIP technology is simple to implement, addresses QoS
and assures security for communications over broadband networks.
Operator’s
SIP Networking
SP client #1
≥
IP Network
Remote user (Tele-worker solution)
SP client #n
ipLDK
Proprietary voice
Networking
Operator’s SIP Proxy
Whether you choose the Basic or Pro Remote, your remote users get full and transparent
access to the features and resources of the ipLDK platform.
The remote phone simply operates like the phone in the office.
• Basic : LIP Phones for local tele-worker
• Pro : RSG (Remote Service Gateway) includes ports for Digital phone,
Fax (or SLT), BGM/Alarm contact and local PSTN and Back-up.
NETWORKING FUNCTIONS
IP Phone
101
103
Full
Home
Office
• Net Call
• Call Offer
• Absent Text Message
• Identification Service
• Call Completion
• Centralized VM / Attendant
• Net Transfer
• Do-Not-Disturb (DND)
• C
entralized SMDR for Transit Call
• Net Call Forward
• CO Transit – In / Out
• Busy Lamp Field (BLF)
• Net Conference
• Message Waiting Indication
• Net Follow-Me Forward
104
≥
IP Network
Simple
Home
Office
RSG
QoS (Quality of Service) & Secure VPN
Quality and security for your voice communications is a must. By enabling DiffServe pretagSLT
ging, IP Sec, VLAN and sRTP, LG-Ericsson’s VoIP technology assures reliable and secure
voice communications over IP networks. With DiffServe real-time voice packets are given
priority over data at each point in the network route. Implementing the iPSC Virtual Private
ipLDK
Network standard, ipLDK sets authorization keys and establishes a ‘tunnel’ through the
Digital
kwyset
PC
network assuring you of private and secure voice communications. SRTP (Secure Real-time
Protocol) implements encryption message authentication and integrity of your IP telephony
conversations.
06
07
≥
02
Advanced Business Applications
LG-Ericsson provides an array core telephony business applications to improve productivity
and enhance your customer’s contact experience. These desk-top PC and server based
to better serve your customer. In addition, LG-Ericsson’s CTI permits you to obtain
customized applications that must interface with your telephone equipment.
User friendly PC Admin supports multi-level database access for use as a site management
tool. Permit structured database access so your staff can manage system functions quickly
and conveniently. Provide flexible access to the various Admin functions as desired for your
business; give access to supervisors for call routing and to attendants for speed dial and
name/number assignments. Provide the system administrator with full access to the system
database.
≥
applications combine the power of your databases with tools your organization can employ
PC Admin Management & Supervision
TAPI Interface
CTI applications employ your customer databases to deliver information to your staff along
with the call, ipLDK’S ez-Phone interfaces LG-Ericsson’s TAPI 2.1 TSP (Telephony Service
Provider) to the desk-top PC. ez-Phone can receive caller information from 1st (local) or 3rd
≥
(server) party database applications. Agents receive customer records for the caller as they
Phontage (LG-Ericsson IP Softphone)
answer the call, simply verify the caller information rather then inconvenience the caller with
delays to bring up a customers record. The customer service level is enhanced and agent
The ipLDK VoIP Softphone, Phontage gives you a powerful personal communications tool. In addi-
productivity improved.
tion to full access to the ipLDK, the application synchronizes its internal phone book with your PIM
(Outlook, ACT!, Goldmine), links to your Outlook calendar and e-mail, records conversations, and
permits video calling and file sharing/collaboration under single application. With remote connectivity, add a WiFi interface to your PC for anywhere/anytime full feature transparent access to the
LG-Ericsson Application Partners
Your business system needs open interfaces to support applications designed for your busi-
ipLDK features and resources.
ness processes and communications. ipLDK series supports standard SMDR, traffic reports
and ipLDK series AIM (Application Integration Messaging). ipLDK series AIM includes support
for the Microsoft standard telephony application interface , TAPI 2.1, and adds support for 3rd
party applications to control proprietary messaging. With proprietary messaging 3rd party
[PDA Version]
[PC Version]
developers can enhance functionality and interaction between their external application and
≥
ipLDK series.
ez Attendant (PC-Attendant)
ez Attendant operates with an attendant’s multi-button phone visualizing the status of incoming
calls and other users with icons to denote status of lines and stations, increasing the attendant’s
efficiency and productivity. The application can manage and interact with a contact database
(Outlook, Goldmine, ACT!, etc) in the Phone Book Window. Use the Phone Book to place calls, send
e-mails or SMS messages, and see who is calling to improve service levels to your customers.
≥
Optimus aims directly to the SMB market in concert with the LGE IPB line : Advanced Call Center
solution designed specifically for the award-wining LG-Ericsson PBXs
Modular type full business solution suite
: CyDesk, CyConsole, CyCall, CyQ, CyReport,
CyRecord, CyLive
Aspire
Cytrack
www.aspirecct.com
www.cytrack.co.au
Call Center Management & Supervision
Advanced incoming call algorithms permit flexible ACD group structures, covering customer
service, tech service, and other groups employing basic or advanced incoming Caller ID routing.
optional ACD ProCall Center application incorporates flexible historical, real-time and forecasting
Unique solution offerings for small & medium
sized business: CTI Server, CONNECT2, faxserver, Skypetophone
CTI software for LG-Ericsson iPECS IP telephone
system : Oficeperator, PhoneMonitor, TAPI Client,
MobileLink, Basic & Extended Calendar Package
reports and versatile PC based supervisor; capable of monitoring an array of real-time windows
Empixevolve
Miralix
Supervisors can be defined to provide basic real-time management from an ipLDK terminal. The
www.empixevolve.com
www.miralix.com
and Wall Boards for up to 3 ACD groups simultaneously
08
09
03
Workforce Mobility and Flexibility
with Wireless solutions
Bring together an unlimited number of zones for full building coverage. With its large full color
screen and mobile phone like operation, you quickly adapt to the wireless environment and its
many benefits. WiFi also allows you to merge your voice and data over a single wireless LAN
infrastructure.
ipLDK-20
ipLDK-100
ipLDK-300/600
Max number of cell
4
16
24
ipLDK integrates multiple wireless technologies that your staff can get the level
Max simultaneous call / cell
4
4
4
of mobility they need: locally around the office space, thought out your business offices,
Max simultaneous call / system
16
64
96
Max registrable Handset
16
80
192
or wide area with their mobile/cell phone.
≥
≥
In office mobility with Bluetooth
System
Mobile Extension (GSM/CDMA)
When the need is for seamless office mobility, the LDP-7024D and LDP-7024LD are the solution.
The optional Bluetooth module and any standard Bluetooth headset allows the user to move freely
For the road-warrior in need of unified communication, simply join the user’s mobile number
within a range of 10 meters.
to the user’s desk-top phone, The mobile user gains full access to the ipLDK resources and
incoming calls to the extension are automatically routed to mobile user.
Compatible Bluetooth Headset model
• Jabra BT-135/250/620S
• Plantronics M3500, Voyager 510/520
• Motorola H700/HS810
DECT Solution
≥
In-building Wireless for Office Mobility DECT
/ High coverage WiFi
Mobile
Mobile Extension
PSTN
LG-Ericsson in-building wireless solution lets you roam freely throughout your business facility
using wireless voice terminals as standalone extensions or linked to a wired desk top terminal.
You gain access to the ipLDK to place and receive calls or activate features anywhere in the RF
coverage zones. Seamless hand-over between zones increases the range and allows constant user
mobility during a call or while idle.
The ipLDK lets you choose the right technology for your site. LG-Ericsson’s DECT digital wireless
phone and DECT base stations implement the ETSI Digital Enhance Cordless Telephone standard
for multiple user/multiple cell environments. LG-Ericsson Wireless IP Phone implements WiFi
(Wireless LAN) standard from IEEE, 802.11b/g, WEP.
10
Bluetooth H/S
Optmal range:3m
Limited range:5m
Bluetooth
Wifi Solution
11
11p
13p
Mobile
Mobile Extension
Hotel/Hot Spot
Distinguished features lowering
cost and addressing critical needs
PSTN
WIT300HE
Home
≥
04
DECT Solution
GDC400H
SIP TrunkPSTN
Internal
Ez-Phone/
Phontage
A SIP Trunk employs VoIP technology to route calls over your carriers IP backbone. It is used
in conjunction with an IP-PBX and is thought of as replacement for traditional PRI or analog circuits. The popularity of SIP Trunks is due primarily to the cost savings along with the
Onincreased
the road reliability as backed by the SIP Trunk Providers.
SIP trunk has been implemented into ipLDK by interworking with softswitches.
• Basic services : call origination, termination, etc.
• Enhanced services : 3rd party call control, voice mail, hold, conference, etc
≥
Bluetooth H/S
Optmal range:3m
Limited range:5m
Virtual Conference Room
Bluetooth
• Client services : Registration, Authentication, Identification, Transfer, forward, etc.
Wifi Solution
Invite your co-workers and customers, to join in a Virtual Conference Room. With ipLDK’s unique
digital architecture you can bring up to 15 participants into a single group conference, avoiding
multiple calls and delivering a single message. Each of the up to 9 Virtual Conference Rooms is
secured by a separate user defined password required to enter the conference, assures only invited
IP Network
SIP
Trunk
Service
Provider
participants can enter.
≥
Hot Desk (PC-Attendant)
Free to move and free to call. Using Hot Desk, multiple users can asynchronously share a single
ipLDK terminal. You log on to any unused Hot Desk extension and your extension features are
available at the Hot Desk extension. Log-off and the Hot Desk extension is available for use by other
users. Ideal for companies with a multi-shift environment or to set-up temporary back-up coverage
positions.
≥
Caller ID (CID)
With the new PSTN interface modules, you can receive incoming Caller ID at any phone in the system including CID compatible SLTs. Use the caller ID as a reference into your business database
with LG-Ericsson’s or 3rd party applications and now you can see the customers history. Know who
is calling before you answer, pick-up the call or let the system take a voice message.
≥
Redundant Power
If you are concerned about failure of the internal system power supply, equip your system with the
Back-up Power unit. In the highly unlikely event of failure of the primary supply, the back-up supply
takes over with no interruption in service for the critical back-up you want.
12
13
≥
≥
Proprietary telephones
Key System Features
Select from widest array of desk-top terminals, designed to meet the needs of each location in
your office. Desk-top terminals include the 7004N/7004D/7008D/7016D/7024D/7024LD and LDP-
EXTERNAL LINE FEATURES
Auto call number redial (ACNR)
Call park
Call transfer
CO call time restriction
CO call transfer to CO line
CO line group
CO line name display
CO line queuing
CO line ring assignment
Executive/Secretary transfer
Last number redial
Music on hold
Private line
Save number redial
Speed dial (station/system)
System speed zone group
VoIP call-direct call
VoIP call-call by network
ISDN services
-Advice of charge (AOC)
-CLIP
-COLP
-CLIR/COLR
-MSN/Sub-addressing
SYSTEM FEATURE
Alarm
Account code
Analog caller ID service
Authorization code
Auto call distribution (ACD)
Busy lamp field
Canned toll restriction
CLI message waiting
Conference
Dial by name
Door phone
DID (Direct in dial)
DISA (Direct inward system access)
LCR (Least cost routing)
Linked station pair
Message waiting call back
SMDR
Remote software upgrade
by ISDN, LAN or modem
Station group
Circular/Terminal/UCD/Ring/VM
Universal night answer
Voice over
Attendant
Voice announcement
CALL FEATURES
Call forward
-busy/no answer
-follow me
-incoming CO line off-net
-present
-station off net
-unconditional
Camp on
Call pick up
DND
Hot line/warm line
Serial calling
Step calling
Tenant group
Paging
Paging
-meet me page
-conference group
LIP-7024LD
• 9 Line Large LCD
• Navigation
• 24 Flexible buttons
• 7 Fixed buttons
• Hand free operation
ATTENDANT FEATURES
Call queuing
Disable outgoing access
Intrusion
Override
Day/Night/Weekend mode
Station feature cancel
Hot desk
Conference room
CID
Redundant Power
Meet me conference
Mini bar
Maid status
Bathroom alarm
Baby listening
Multi front desk
Auto internet speed dial
PMS interface
WIT-300HE
• Color Graphic LCD
• Mobile Phone UI
• 802.11b/g, WEP
• LG-Nortel Proprietary
• protocol
SYSTEM CAPACITY
7048DSS as digital proprietary terminals and LIP-7004N/7008D/7016D/7024D/7024LD and LIP7048DSS as an IP phones. A wall mount bracket is optionally provided.
LDP-7004N
• 2 Flexible buttons
• 5 Fixed buttons
• OHD / Hold
LDP-7004D
• 1 line LCD
• 2 Flexible buttons
• 5 Fixed buttons
• OHD / Hold
LDP-7008D
• 2 Line LCD
• 8 Flexible buttons
• 5 Fixed buttons
• Speaker phone
• Headset jack
LDP-7016D
• 3 Line LCD
• Navigation
• 16 Flexible buttons
• 7 Fixed buttons
• Hand free operation
LDP-7024D
• 3 Line LCD
• Navigation
• 24 Flexible buttons
• 7 Fixed buttons
• Hand free operation
LDP-7024LD
• 9 Line Large LCD
• Navigation
• 24 Flexible buttons
• 7 Fixed buttons
• Hand free operation
LDP-7048DSS
• 48 Programmable keys
14
LIP-7008D
• 2 Line LCD
• 8 Flexible buttons
• 5 Fixed buttons
• Speaker phone
• Headset jack
LIP-7016D
• 3 Line LCD
• Navigation
• 16 Flexible buttons
• 7 Fixed buttons
• Hand free operation
LIP-7024D
• 3 Line LCD
• Navigation
• 24 Flexible buttons
• 7 Fixed buttons
• Hand free operation
GDC-400H
• Color LCD with backlit
• Graphical UI
• CID/Call log
• Navigation
• Music bell
Item
HOTEL FEATURES
Hotel name registration
Check in/out
Room charge display
One time CO call enable
Change language on display
ipLDK-20
ipLDK-50
ipLDK-100
ipLDK-300
ipLDK-600
Analog CO
8
40
40
192
384
BRI
8
40
40
152
152
PRI
-
40
40
180
180
IP Trunk
8
40
40
200
200
Analog station
24
48
96
288
576
Digital station
24
48
96
288
396
IP Extension
16
48
64
96
96
DECT handset
16
40
80
192
192
15
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