Direct Internet User Manual (Mac) v1.0

Direct Internet User Manual (Mac) v1.0
Iridium Direct Internet for
the Iridium Russia Gateway
Powered by Riverbed® SteelHead™ Mobile
User Manual for Mac OS X® Operating Systems
-1Iridium Satellite LLC
Rev. 1 2 November 2016
Document ID: MAN0044R
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Rev. 1: 2 November2016
Document ID: MAN0044R
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Table of Contents
1.
Overview ................................................................................................................................................................... - 5 -
2.
How It Works ........................................................................................................................................................... - 5 -
3.
The Dial‐Up Connection ........................................................................................................................................ - 6 3.1.
Connect............................................................................................................................................................. - 6 -
3.2.
Disconnect ....................................................................................................................................................... - 8 -
SteelHead Mobile Client ....................................................................................................................................... - 9 -
4.
4.1.
Status Tab ........................................................................................................................................................ - 9 -
4.2.
Support Tab ................................................................................................................................................... - 11 Client Preferences............................................................................................................................................ - 12 -
4.3.
SteelHead Mobile Client Interactions.............................................................................................................. - 15 -
5.
5.1.
About ............................................................................................................................................................... - 15 -
5.2.
Close Program .............................................................................................................................................. - 16 -
5.3.
Uninstall Program ........................................................................................................................................ - 16 -
Web Browsing Tips ............................................................................................................................................. - 17 -
6.
Mobile Websites ............................................................................................................................................... - 17 -
6.1.
7.
8.
Emailing Tips ......................................................................................................................................................... - 18 7.1.
Client-Based Email ...................................................................................................................................... - 18 -
7.2.
Disconnect After Sending or Receiving New Email ............................................................................. - 18 -
Troubleshooting ................................................................................................................................................... - 19 8.1.
Direct Internet Dial-Up Connection .......................................................................................................... - 19 -
1.
NETWORK CONNECTION ERROR MESSAGE ..................................................................................... - 19 -
9.1.
Mac OS X® 10.11 El Capitan or higher compatibility ......................................................................... - 20 -
9.2.
Computer Applications ............................................................................................................................... - 20 -
9.3.
How to create a dial-up connection......................................................................................................... - 20 -
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1. Overview
Iridium’s Direct Internet Service allows customers to connect directly to the Internet via the Iridium
gateway. While users are not required to load any special software onto their computer to connect,
they will find additional compression and speed benefits from installing the Riverbed SteelHead
Mobile (“Riverbed”). However, the service utilizes standard dial-up networking and has been shown to
work with a variety of operating systems. This documentation provides complete instructions on use.
The Iridium Direct Internet service is provided by the Riverbed software application and runs through
a Riverbed® Controller at the Iridium gateway. The application provides data reduction/acceleration
for faster browsing using your Iridium phone as an Internet modem.
NOTE: This manual is for use of Direct Internet while connected to the Iridium Russia Gateway and is
not intended for use of those registered with Iridium’s US-based gateway.
2. How It Works
By initiating a connection through the pre-configured dial-up connection, your Iridium phone will
dial and initiate a connection with the Iridium gateway through the Iridium satellite constellation.
The Iridium gateway switch will then route the call to the Riverbed server. Once connected to the
Riverbed server and a session has been established, the Riverbed accelerator (if installed on your
computer) will automatically detect the connection and enhance your Internet connectivity
experience. NOTE: The Riverbed application may take up to 30 seconds to establish its
connection with the server.
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3. The Dial‐Up Connection
3.1.
Connect
This process will allow you to connect to the Internet via a data call from your Iridium phone.
1.
Connect the computer and Iridium satellite phone or transceiver. The Iridium Extreme®,
Extreme® PTT, and 9555 satellite phones require a USB to mini USB cable (Iridium Part
Number: USBC0801). The Iridium 9505A satellite phone requires a standard RS-232
cable and RS-232 Data Adapter (Iridium Part Number: RDA0401). The Iridium 9522B
satellite transceiver requires the 26-pin IDC connector.
2.
Position the Iridium phone or transceiver antenna with a clear view of the sky.
3.
Make sure the computer is powered and completely booted up.
4.
Turn on the Iridium phone or transceiver and wait for it to register with the satellite
network.
5.
Launch the Riverbed SteelHead Mobile application from your Applications folder.
6.
Click the Wi-Fi AirPort icon to Turn Wi-Fi Off and click Open Network Preferences
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7.
Click iridium_handset, then, click Connect. Note: your Iridium phone may register as a
different name, such as Iridium 9575, Iridium 9555, or other names of the modem you
use.
0079541070330
0097541070330
8.
As the Iridium phone is dialing…

The phone will display USB Data Call in Progress or Data Call in Progress.

The computer will show the Status as Connecting…
0079541070330
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9.
Once connected, the Status will read Connected and you can now launch you Internet
connection.
0079541070330
3.2.
Disconnect
This process will disconnect your Iridium phone’s data call and end your Internet access.
1.
Click the Wi-Fi AirPort icon and click Open Network Preferences

Click Disconnect.
0079541070330
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4. SteelHead Mobile Client
Source: Riverbed. “Mac SteelHead Mobile Client Properties.” SteelCentral™ Controller for
SteelHead™ Mobile User’s Guide. Version 4.8.
Note: Any changes to the default settings on the Riverbed SteelHead Mobile client is not
necessary and is discouraged as it may impact the client working properly.
4.1.
Status Tab
The Status tab displays the SteelHead Mobile system status, performance statistics, and
connection list.
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The following table describes the controls under the Status tab of the Windows® SteelHead Mobile.
Function
Description
Control
System Status Optimization Status
Displays the current state of the SteelHead Mobile. The SteelHead Mobile
can be in one of the following states:
Initializing - Indicates that the optimization service is starting.
Healthy - Indicates that all systems are functioning properly.
Critical - Indicates that the optimization service is not running. Contact your system
administrator.
Disabled - Indicates that the optimization service is turned off.
Current Controller
Displays the Mobile Controller hostname or IP address and the port to which the client
connects.
Warning - Indicates that the optimization status is running, but there are some issues.
Contact your system administrator.
Controller
Connection Status
Policy
Performance
Statistics
Displays the Mobile Controller’s connection status. Possible values are
Connected, Licensed, Not Licensed, or Not Connected.
Displays the policy currently running on the client.
Total Data
Reduction
Displays the percent data reduction on the SteelHead Mobile since the
optimization service has been running.
Optimization
Statistics (LAN/
WAN)
Your Capacity
Increase
Displays the total amount of optimized data exchanged with peer
SteelHead (for LAN/WAN).
Branch Warming
Statistics (In/Out)
SSL Connections
(Successful/Total)
Connection
List
Specifies the performance improvement as a result of data optimization
Displays the branch warming statistics. This is a feature that is not utilized with the
solution Iridium is providing.
Displays the number of successful SSL connections.
Displays the different connections. Right-click a connection and select Detect
SteelHeads to find and display SteelHeads along the network path to a specified
destination server.
Connection Icons
The following icons are displayed in the Connection List of the Status tab to indicate the state of the connection:
Yellow arrows
Displays Established (Optimized) connection.
Green arrow
Displays Established (Branch Mode) connection.
Blue arrow
Displays Established (Branch Warming) connection.
Gray arrow
Red arrow
Displays Established (Pass-through) connection.
Displays Established (Optimized) connection with optimization error.
Lock icon
Indicates secure inner channel connection
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4.2.
Support Tab
The Support tab displays tools for assisting you in diagnosing problems with your system. Listed
below are the controls for the user to be used during troubleshooting with a system administrator
or Riverbed support staff.
1.
2.
3.
4.
5.
6.
View Log: View the log files for the SteelHead Mobile Client
Generate Sysdump: Generate a system dump to upload to your Administrator for troubleshooting.
Generate TCP Trace: Generate a TCP dump sent to your Administrator for troubleshooting
Detect SteelHeads: Displays SteelHeads along the network path to a specified destination server
Restart: Restart the SteelHead Mobile. This is the first step to troubleshooting the client.
Reset Statistics: Resets the cumulative historical statistics
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4.3.
Client Preferences
The SteelHead Mobile client preferences pane appears with three tabs: Optimization, Controllers,
and SSL.
1.
The Optimization tab displays current optimization status and enables users to enable
optimization, configure connection reset, and set the data store size.
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2.
The Controllers tab displays the current controller and connection status, and enables
users to specify controller options and to add and modify controllers.
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3.
The SSL tab displays the CA certificates and enables users to enable or disable SSL
optimization.
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5. SteelHead Mobile Client Interactions
5.1.
About
1.
Click on the Riverbed icon in the Taskbar and then click About
2.
The About dialogue box will appear and will give you information regarding Patents,
Version, and Support.
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5.2.
1.
5.3.
1.
Close Program

To close the Riverbed SteelHead Mobile, select Quit by clicking on the Taskbar icon.
It is important to note that closing the Riverbed client will NOT disconnect the call. To
Disconnect the call, refer to 3.2 Disconnect.
Uninstall Program
To Uninstall the Riverbed SteelHead Mobile application from your computer right-click the
Riverbed icon in your Applications folder and click Move to Trash.
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6. Web Browsing Tips
6.1.
Mobile Websites
Whenever possible, use the mobile version of a website. Mobile websites are optimized for viewing
on mobile devices. Viewing mobile websites while connected to Riverbed SteelHead Mobile will
significantly reduce web loading time as compared to the original website. For a list of popular
mobile websites, visit the Iridium Mobile Websites page at: http://www.iridium.com/mobile
6.2.
Disconnect After Loading Web Page
To minimize airtime charges, disconnect your Riverbed SteelHead Mobile dial-up connection after
loading the desired web page. Re-connect your Riverbed SteelHead Mobile Dial-Up connection
when you are ready to view a new web page.
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7. Emailing Tips
7.1.
Client-Based Email
Avoid using web-based email software to send or receive email. In web-based email, Internet
connection time is spent on:
•
Loading the log in web page
•
Once logged in, waiting for all your past messages and the web email interface to load on to
the web page.
•
Waiting for the new messages to be loaded or sent.
Client-based email software, however, will only use the Internet connection to send or receive new
emails. All of your past messages as well as the email interface are already available locally from
your computer.
Below are a few examples of client-based email software to use and web-based email software to
avoid.
Use
Avoid
Mozilla Thunderbird®
Windows Live™ Hotmail
Eudora®
Gmail™
Windows Live™ Mail
AOL Mail.
Outlook Express®
Yahoo!® Mail
Outlook®
Other Internet Service Provider Webmail
Service
Entourage®
Any other client-based email software
7.2.
Disconnect After Sending or Receiving New Email
To minimize airtime charges, disconnect your Riverbed SteelHead Mobile dial-up connection after
sending or receiving new email. Re-connect your Internet connection when you are ready to send
or receive new email.
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l
8. Troubleshooting
8.1.
Direct Internet Dial-Up Connection
1.
NETWORK CONNECTION ERROR MESSAGE
Symptom
When I try to connect to Riverbed SteelHead Mobile, I get an error message similar to
the one shown below.
Cause
This error message appears if:
•
Your Iridium satellite phone or transceiver is not powered on or not plugged
into a COM port
•
The Iridium satellite phone and transceiver lost connection to the Iridium
satellite network or was not registered on the network prior to the call.
•
The Riverbed SteelHead Mobile telephone number was changed.
Action
First, make sure your Iridium satellite phone and transceiver is powered on and
there is a good physical connection between your phone and transceiver and
computer.
Second, verify that the Iridium satellite phone and transceiver registers with the
Iridium satellite network before redialing.
Finally, verify the correct telephone number is dialed 0079541070330
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9. Frequently Asked Questions
9.1.
Mac OS X® 10.11 El Capitan or higher compatibility
Currently Mac OS X® 10.11 El Capitan or higher delivers a warning upon install that it doesn’t
support Riverbed. Click through the warning and the application will still work on your
computer.
9.2.
Computer Applications
Newer computer applications (i.e. Google Chrome, Apple Safari, Adobe products, etc.) will run
updates in the background of the application attempting to connect to the internet. This will
make your data connection slower and we recommend turning off Auto-Updates for all
applications that connect to the internet to improve your data speeds.
The IP address of the offending applications are shown on the Riverbed client window when a
call is in progress. The Connections section on the Status page will list every process and IP
address the client is trying to reach. As a potential fix, users can then take the target IP
address and block it via the computer firewall by adding it to a list on the client computer. If all
is well, you should only see your own IP address contacting the license server or your
destination Web site, etc.
9.3.
How to create a dial-up connection
For additional information on creating a Dial-Up connection with your Iridium phone, please see
the Iridium RUDICS Description manual posted on (www.iridium.com).
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