Troubleshooting Guide

Troubleshooting Guide

Troubleshooting Guide

NOTE:

Priority Sheet Inserter (PSI) is available only for Dell™ C1760nw Color Printer.

Basic Printer Problems

NOTE:

Ethernet connection is available only for Dell C1760nw Color Printer.

Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following:

• The power cable is connected to the printer, and to a properly grounded electrical outlet.

• The printer is turned on.

• The electrical outlet is not turned off at any switch or breaker.

• Other electrical equipment plugged into the outlet is working.

• When your printer is connected to the network with the Ethernet cable, the USB cable is not connected between the printer and the computer.

• When your printer is connected to the computer with the USB cable, the Ethernet cable is not connected between the printer and the network.

If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem.

NOTE:

If error messages are displayed on the operator panel or on your computer screen, follow the on-screen instructions to resolve the printer problems. For details about error messages and error codes, see the "Understanding Printer Messages" section of your

User's Guide

.

Display Problems

Problem

Menu settings changed from the operator panel have no effect.

Action

Settings in the software program, the printer driver, or the printer utilities have precedence over the settings made on the operator panel.

Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel.

Printing Problems

NOTE:

A Password is required to enter the

Admin Menu

menu when

Panel Lock Set

is set to

Enable

. In this case, enter the password you specified, and press the (Set) button.

Problem

Job did not print or incorrect characters printed.

Action

Ensure that Ready to Print appears on the operator panel before you send a job to print. Press the

(Menu)

button to return to

Ready to Print

.

Ensure that print media is loaded in the printer. Press the

(Menu)

button to return to

Ready to Print

.

Verify that you are using the correct printer driver.

Ensure that you are using the correct Ethernet cable (Dell C1760nw Color Printer only) or USB cable and that it is securely connected to the printer.

Troubleshooting Guide

1

Problem

Print media misfeeds or multiple feeds occur.

The envelope is creased after printing.

Page breaks in unexpected places.

Print media does not stack neatly in the output tray.

Printer does not duplex pages.

Action

Verify that the correct print media size is selected.

If you are using a print spooler, verify that the spooler has not stalled.

Check the interface of your printer from the Admin Menu .

Determine the host interface you are using. Print a device settings report to verify that the current interface settings are correct. Refer to "Printing a Report/List

Using the Operator Panel" in the "Understanding the Printer Menus" section of your

User's Guide

for details on how to print a device settings report.

Ensure that the print media you are using meets the specifications for your printer.

See "Supported Paper Sizes" in the "Print Media Guidelines" section of your

User's

Guide

for more information.

Fan the print media before loading it.

Ensure that the print media is loaded correctly.

Ensure that the width and length guides are adjusted correctly.

Ensure that the PSI is securely inserted.

Do not overfill the print media sources.

Do not force print media into the PSI or the Multipurpose Feeder (MPF) when you load it. Otherwise, it may skew or buckle.

Ensure that the print media is not curled.

Load the recommended print side correctly for the type of print media you are using. See the "Loading Print Media" section of your information.

User's Guide

for more

Turn the print media over or around and try printing again to see if feeding improves.

Do not mix print media types.

Do not mix reams of print media.

Remove the top and bottom curled sheets of a ream before loading the print media.

Load a print media source only when it is empty.

Ensure that the envelope is loaded as instructed in "Loading Envelopes in the

Multipurpose Feeder (MPF)" or "Loading an Envelope in the Priority Sheet

Inserter (PSI)" in the "Loading Print Media" section of your

User's Guide

.

Increase the setting for

Time-Out

in the

Printer Settings

menu in the

Dell Printer Configuration Web Tool

.

Turn the print media stack over in the PSI and MPF.

Select

Flip on Short Edge

or

Flip on Long Edge

from the

Duplex

menu on the

General

tab in the printer driver.

2

Troubleshooting Guide

Print Quality Problems

NOTE:

In this section, some procedures that use the Tool Box can also be performed using the operator panel or

Dell Printer Configuration Web Tool. For information on how to use the operator panel and Dell Printer Configuration Web Tool, see the "Understanding the Printer Menus" section and "Dell™ Printer Configuration Web Tool" section of your

User's Guide

.

The output is too light

Action

1

The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge.

a b

Check the toner level in the

Status

tab in the Status Monitor.

Replace the toner cartridges as necessary.

2

Is the problem recovered?

Verify that the print media is not damp and the correct print media is used. See "Supported Paper Types" in the "Print Media Guidelines" section of your for the printer.

User's Guide

. If not, use the print media recommended

Is the problem recovered?

3

4

Yes No

The task is complete.

Go to action 2.

The task is complete.

Go to action 3.

Verify that the

Paper Type

setting in the printer driver matches the print media you loaded.

a

On the

General

tab in

Printing Preferences

of the printer driver, check the

Paper Type

setting.

b

Load dry (not damp) and corrected print media, and then click

Print

Test Page

in

Printer properties

of the printer driver.

The task is complete.

Go to action 4.

Is the problem recovered?

Disable the

Toner Saver

in the printer driver.

a

On the

Others

tab in

Printing Preferences

of the printer driver, ensure that

Off

is selected in the

Toner Saver

drop-down menu.

Is the problem recovered?

The task is complete.

Contact Dell.

Troubleshooting Guide

3

Toner smears or print comes off/Stain on back side

Action

1

2

3

The print media surface may be uneven. Try changing the

Paper Type

setting in the printer driver. For example, change the plain paper to thick.

a

On the

General

tab in

Printing Preferences

of the printer driver, change the

Paper Type

setting.

Is the problem recovered?

Verify that the correct print media is being used. See "Supported Paper

Types" in the "Print Media Guidelines" section of your not, use the print media recommended for the printer.

User's Guide

. If

Is the problem recovered?

Adjust the fusing unit temperature.

a

Launch the

Tool Box

, click

Adjust Fusing Unit

on the

Printer

Maintenance

tab.

b c d

Adjust the fixing temperature by turning up the value for your printing media.

Click

Apply New Settings

.

Click close box to exit

Tool Box

.

Is the problem recovered?

Yes No

The task is complete.

Go to action 2.

The task is complete.

Go to action 3.

The task is complete.

Contact Dell.

4

Troubleshooting Guide

Random spots/Blurred images

Action

1

2

3

Ensure that the toner cartridges are installed correctly. See "Installing a

Toner Cartridge" in the "Maintaining Your Printer" section of your

User's

Guide

.

Is the problem recovered?

If you use non-Dell brand toner cartridges, install Dell brand toner cartridges.

Is the problem recovered?

Clean up the fusing unit.

a

Load one sheet of paper on the MPF, and then print a solid image all over paper.

b

Load the printed sheet with the side to be printed on facing down, and then print a blank sheet of paper.

Is the problem recovered?

Yes No

The task is complete.

Go to action 2.

The task is complete.

Go to action 3.

The task is complete.

Contact Dell.

The entire output is blank

If this trouble comes out, contact Dell.

Streaks appear on the output

If this trouble comes out, contact Dell.

Troubleshooting Guide

5

Pitched color dots

If this trouble comes out, contact Dell.

Vertical blanks

Action

1 Clean inside the printer and performing test print.

a b

Clean inside the printer by using the cleaning rod. See "Cleaning

Inside the Printer" in the "Maintaining Your Printer" section of your

User's Guide

.

Click

Print Test Page

in

Printer properties

of the printer driver.

Is the problem recovered?

Yes No

The task is complete.

Contact Dell.

Mottle

Action

1

Adjust the transfer bias.

a b

Launch the

Tool Box

, click

Adjust BTR

on the

Printer Maintenance

tab.

Adjust the setting for the type of print media being used.

2

Is the problem recovered?

If you use non-recommended print media, use the print media recommended for the printer.

Is the problem recovered?

Yes

The task is complete.

No

Go to action 2.

The task is complete.

Contact Dell.

6

Troubleshooting Guide

Ghosting

Action

1

2

3

4

Adjust the transfer bias.

a b

Launch the

Tool Box

, click

Chart Print

on the

Diagnosis

tab.

Click

Ghost Configuration Chart

.

f e c d

The Ghost Configuration Chart is printed.

Launch the

Tool Box

, click

BTR Refresh Mode

on the

Printer

Maintenance

tab.

Check the check box next to

On

, and then click

Apply New Settings

.

Click

Chart Print

on the

Diagnosis

tab.

Click

Ghost Configuration Chart

.

The Ghost Configuration Chart is printed.

Is the problem recovered?

The print media surface may be uneven. Try changing the

Paper Type

setting in the printer driver. For example, change the plain paper to thick.

a

On the

General

tab in

Printing Preferences

of the printer driver, change the

Paper Type

setting.

Is the problem recovered?

Adjust the fusing unit temperature.

a

Launch the

Tool Box

, and click

Adjust Fusing Unit

on the

Printer

Maintenance

tab.

b c

Adjust the fixing temperature by turning up the value for your printing media.

Click

Apply New Settings

.

d

Click close box to exit

Tool Box

.

Is the problem recovered?

If you use non-recommended print media, use the print media recommended for the printer.

Is the problem recovered?

Yes

The task is complete.

No

Go to action 2.

The task is complete.

Go to action 3.

The task is complete.

Go to action 4.

The task is complete.

Contact Dell.

Troubleshooting Guide

7

Fog

Action

1

2

Is the whole page printed light?

Start

Developer Stir Mode

.

a b

Launch the

Tool Box

, click

Developer Stir Mode

on the

Diagnosis

tab.

Click

Start

.

Is the problem recovered?

Bead-Carry-Out (BCO)

Yes No

Contact Dell.

Go to action 2.

The task is complete.

Contact Dell.

Action

1 If the printer is installed in a high altitude location, set the altitude of the location.

a

Launch the

Tool Box

, and click

Adjust Altitude

on the

Printer

Maintenance

tab.

b

Select the value close to the altitude of the location where the printer is installed.

Is them problem recovered?

Yes No

The task is complete.

Contact Dell.

8

Troubleshooting Guide

Auger mark

Action

1

2

The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge.

a

Check the toner level in the

Status

tab in the Status Monitor.

b

Replace the toner cartridges as necessary.

Is the problem recovered?

Start

Developer Stir Mode

.

a b

Launch the

Tool Box

, click

Developer Stir Mode

on the

Diagnosis

tab.

Click

Start

.

Is the problem recovered?

Wrinkled/Stained paper

Yes No

The task is complete.

Go to action 2.

The task is complete.

Contact Dell.

Action

1 Verify that the correct print media is being used. See the "Print Media

Guidelines" section of your

User's Guide recommended for the printer.

. If not, use the print media

Is the problem recovered?

2 Check the crease. Is the crease within 30 mm of the four edges of the envelope?

Yes No

The task is complete.

If printing on an envelope, go to action

2.

This type of crease is considered normal.

Your printer is not at fault.

If printing on print media other than envelopes, contact Dell.

If the envelope is 220 mm or longer (C5 or

Envelope #10), go to action 3a.

If the envelope is shorter than 220 mm

(Monarch or DL), go to action 3b.

Troubleshooting Guide

9

Action

3a

Does the envelope have a flap on the long edge?

Yes No

The envelope is

Envelope #10.

Go to action 4b.

The envelope is C5.

Go to action 4a.

The task is complete.

Go to action 4b.

3b Load the envelope long edge feed in the MPF with the flap open and facing up. For details, see "When Loading Envelope #10, DL, or

Monarch" in the "Loading Print Media" section of your

User's Guide

.

Is the problem recovered?

4a Load the envelope in the MPF with the flap open and facing up. For details, see "When Loading C5" in the "Loading Print Media" section of your

User's Guide

.

Is the problem recovered?

4b Use a different size envelope.

Is the problem recovered?

The task is complete.

Contact Dell.

The task is complete.

Contact Dell.

The top margins is incorrect

Action

1 Ensure that the margins are set correctly on the application being used.

Is the problem recovered?

Yes No

The task is complete.

Contact Dell.

Color registration is out of alignment

Action

1 Execute auto color registration adjustment.

a

Launch the

Tool Box

, and click

Color Registration Adjustment

on the

Printer Maintenance

tab.

b c

Clear the

On

check box for

Auto Registration Adjustment

.

Click

Start

next to

Auto Correct

.

Is the problem recovered?

Yes No

The task is complete.

Go to action 2.

10

Troubleshooting Guide

Action

2

Clean the CTD sensor.

a

Clean the CTD sensor. See "Cleaning the Color Toner Density

(CTD) Sensor" in the "Maintaining Your Printer" section of your

User's Guide

.

b c d

Launch the

Tool Box

, and click

Color Registration Adjustment

on the

Printer Maintenance

tab.

Clear the

On

check box for

Auto Registration Adjustment

.

Click

Start

next to

Auto Correct

.

3

Is the problem recovered?

Print the Color Registration Chart and manually correct the color registration.

a

Click

Color Registration Adjustment

on the

Printer Maintenance

tab.

b c

Clear the

On

check box for

Auto Registration Adjustment

.

Click

Start

next to

Print Color Regi Chart

.

f d e g

The color registration chart is printed.

Select the value with the straight line. See "Adjusting Color

Registration" in the "Maintaining Your Printer" section of your

Guide

for details.

User's

Click

Apply New Settings

.

Click

Start

next to

Print Color Regi Chart

to print the Color

Registration Chart again.

Adjust the values for every color until the lines at 0 are the straightest.

Is the problem recovered?

Yes No

The task is complete.

Go to action 3.

The task is complete.

Contact Dell.

Protrudent / Bumpy paper

Action

1

Clean up the fusing unit.

a

Load one sheet of paper on the MPF, and then print a solid image all over paper.

b

Load the printed sheet with the side to be printed on facing down, and then print a blank sheet of paper.

Is the problem recovered?

Yes No

The task is complete.

Contact Dell.

Troubleshooting Guide

11

Noise

NOTE:

In this section, some procedures that use the Tool Box can also be performed using the operator panel or

Dell Printer Configuration Web Tool. For information on how to use the operator panel and Dell Printer Configuration Web Tool, see the "Understanding the Printer Menus" section and "Dell™ Printer Configuration Web Tool" section of your

User's Guide

.

Action

1

Locate the cause of the problem by removing the toner cartridges.

a

Remove the toner cartridges. See "Replacing Toner Cartridges" in the

"Maintaining Your Printer" section of your

User's Guide

.

b c d

Launch the

Tool Box

, and click

Machine Check

on the

Diagnosis

tab.

Select

Main Motor Operation Check

from the drop-down list box, and click

Start

.

Click

Play of Sound

to check the motor sound.

2

3

Does the sound generated from the printer match with the sound from the

Play of Sound

button?

c d a b

Click

Machine Check

on the

Diagnosis

tab.

Select

Dispense Motor Check (Yellow)

,

Dispense Motor Check

(Magenta)

,

Dispense Motor Check (Cyan)

, or

Dispense Motor

Check (Black)

from the drop-down list box, and click

Start

.

Click

Play of Sound

to check the motor sound.

Repeat steps

a

and

b

to perform Dispense Motor Check for the rest of the toner cartridges.

NOTE:

You can perform Dispense Motor Check for CMYK in any order you desire.

NOTE:

Do not check the operation of the dispense motor repeatedly.

Does the sound generated from the printer match with the sound from the

Play of Sound

button?

a b

Reinstall the toner cartridges.

Perform action 2 again.

Does the sound generated from the printer match with the sound from the

Play of Sound

button?

Yes

Go to action 2.

Go to action 3.

No

Contact Dell.

Contact Dell.

The task is complete.

Contact Dell.

12

Troubleshooting Guide

Jam

NOTE:

In this section, some procedures that use the Tool Box can also be performed using the operator panel or

Dell Printer Configuration Web Tool. For information on how to use the operator panel and Dell Printer Configuration Web Tool, see the "Understanding the Printer Menus" section and "Dell™ Printer Configuration Web Tool" section of your

User's Guide

.

Misfeed jam

Action

1 Remove the paper from the PSI, and then ensure that papers are properly inserted on the MPF.

Is the problem recovered?

3b

If the envelope is deformed, correct it or use another envelope.

Is the problem recovered?

3c

Turn over the print media.

Is the problem recovered?

4

Use print media that is not damp.

Is the problem recovered?

Yes No

The task is complete.

Proceed to the action corresponding to the type of the print media being used:

• Thick - 2a

• Thin - 2b

• Envelope - 2c

If performing manual duplex printing, go to action 2d.

If using paper other than the above or if not performing duplex printing, go to action

2e.

The task is complete.

Go to action 3a.

2a

Use thick paper that is 216 gsm or less.

Is the problem recovered?

2b

Use thin paper that is 60 gsm or more.

Is the problem recovered?

2c

Ensure that the envelope is properly loaded in the MPF as instructed in

"Loading Envelopes in the Multipurpose Feeder (MPF)" in the "Loading

Print Media" section of your

User's Guide

.

Is the problem recovered?

2d

Ensure that the print media is not curled.

Is the problem recovered?

2e

Is the print media damp?

3a Fan the print media.

Is the problem recovered?

The task is complete.

Go to action 3a.

The task is complete.

Go to action 3b.

The task is complete.

Go to action 3a.

Go to action 3c.

Go to action 3a.

The task is complete.

Go to action 3c.

If you are performing manual duplex printing or if using an envelope, contact Dell.

The task is complete.

Go to action 3a.

The task is complete.

Go to action 4.

The task is complete.

Contact Dell.

Troubleshooting Guide

13

Multi-feed jam

Action

1

Remove the paper from the PSI, and then ensure that papers are inserted properly in the MPF.

2

Is the problem recovered?

Is the print media damp?

3a

Use print media that is not damp.

Is the problem recovered?

3b

Fan the print media.

Is the problem recovered?

Wireless Problems

Yes No

The task is complete.

Go to action 2.

Go to action 3a.

Go to action 3b.

The task is complete.

Go to action 3b.

The task is complete.

Contact Dell.

Problem Action

Cannot setup wireless connection.

Ensure that the Ethernet cable (Dell C1760nw Color Printer only) and USB cable are disconnected from the printer.

Ensure that Wireless LAN is set to Enable . See "Wireless LAN" in the

"Understanding the Printer Menus" section of your

User's Guide

.

Cannot setup wireless connection with WPS

(Wi-Fi Protected Setup

®

).

The message

Wireless Session

Overlap Error is displayed when setting up wireless connection.

Try disabling the firewall on your computer. The firewall on your computer may be blocking communication with your printer.

Ensure that the security setting of the wireless LAN access point or router is WPA or WPA2. (WEP is not supported on WPS.)

Turn off the printer, and then on again.

Two or more wireless LAN access points or routers may be performing WPS setup at the same time. Wait for a while, and then try again.

Cannot setup wireless connection with the

WPS-PBC (Wi-Fi Protected Setup-Push

Button Configuration).

Press the WPS button on the wireless LAN access point or router within 2 minutes after starting the WPS operation on the printer. For details about the wireless LAN access point or router, refer to the manual supplied with the wireless LAN access point or router.

Check if the PIN you have entered on the computer is correct.

Cannot setup wireless connection with

WPS-PIN (Wi-Fi Protected Setup-Personal

Identification Number).

Cannot connect to the wireless network after setting up wireless connection.

Check if the passphrase for WPA/WPA2 encryption or WEP key set on the wireless

LAN access point or router has been changed. (Passphrase may be described as key on some access points or routers.) For details about the wireless LAN access point or router, refer to the manual supplied with the wireless LAN access point or router.

14

Troubleshooting Guide

Other Problems

Problem

Condensation has occurred inside the printer.

Action

This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.

Contacting Service

When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display.

You need to know the model of your printer type and serial number. See the label located inside the side door of your printer.

Troubleshooting Guide

15

Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project