PageWriter TC Cardiograph Network Configuration

PageWriter TC Cardiograph Network Configuration
PageWriter TC Cardiographs
NETWORK CONFIGURATION GUIDE
PageWriter TC Cardiographs
NETWORK CONFIGURATION GUIDE
Edition 3
July 2011
Notice
Published by Philips Medical
Systems
Unauthorized copying of this
publication may not only infringe
copyright laws, but may also reduce
the ability of Philips Medical
Systems to provide accurate and
current information to users.
Printed in USA
Compliance
Publication number
453564114441
The Philips Medical Systems
PageWriter TC70, TC50, TC30,
and TC20 cardiographs comply
with all relevant international and
national standards and laws.
Information on compliance will be
supplied on request by a local
Philips Medical Systems
representative, or by the
manufacturer.
About This Edition
Edition History
Edition 1, August 2008
Software revision A.01.00 and
higher
Edition 2, September 2010
Software revision A.04.01 and
higher
Edition 3, July 2011
Software revision A.05.00 and
higher
Warranty
Philips Medical Systems reserves
the right to make changes to both
this Network Configuration Guide
and to the product that it describes.
Product specifications are subject to
change without notice.
Nothing contained within this
Network Configuration Guide is
intended as any offer, warranty,
promise, or contractual condition,
and must not be taken as such.
Copyright
©2011 Koninklijke Philips
Electronics N.V. All rights are
reserved. All other product names
are the property of their respective
owners.
Reproduction in whole or in part in
any form, or by any means,
electrical, mechanical or otherwise,
is prohibited without the written
consent of the copyright holder.
Philips Medical Systems
3000 Minuteman Road
Andover, MA 01810 USA
(978) 687-1501
United States federal law restricts
this device to use by or on the order
of a physician. THIS PRODUCT IS
NOT INTENDED FOR HOME
USE.
Training
Intended Use of this
Network Configuration Guide
This Philips product is intended to
be operated only in accordance with
the safety procedures and operating
instructions provided in this
Network Configuration Guide, and
in accordance with the purposes for
which it was designed. Installation,
use, and operation of this product is
subject to the laws in effect in the
jurisdiction(s) in which the product
is being used. Users must only
install, use, and operate this product
in such a manner that does not
conflict with applicable laws or
regulations that have the force of
law. Use of this product for
purposes other than the express
intended purpose provided by the
manufacturer, or incorrect use and
operation, may relieve the
manufacturer (or agent) from all or
some responsibility for resultant
non-compliance, damage, or injury.
Users of this product must receive
adequate clinical training on its safe
and effective use before attempting
to operate the product as described
in this Network Configuration
Guide.
Training requirements vary by
country. Users must ensure that
they receive adequate clinical
training in accordance with local
laws or regulations.
For further information on available
training on the use of this product,
please contact a Philips Medical
Systems representative, or the
manufacturer.
Medical Device
Directive
The PageWriter TC70, TC50,
TC30, and TC20 cardiographs
comply with the requirements of the
Medical Device Directive 93/42/
EEC and carries the
0123 mark
accordingly.
Authorized EU-representative:
Philips Medizin Systeme
Böblingen GmbH
Hewlett Packard Str. 2
71034 Böblingen
Germany
Contents
ABOUT THE NETWORK CONFIGURATION GUIDE
CHAPTER 1. OVERVIEW OF WORKFLOW OPTIONS
TraceMaster with OrderVue Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Cardiograph with ECG Gateway Workflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
ECG PDF Export and Remote PC Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
ECG Fax Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Special Notes About Fax Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Third-Party ECG Management System Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Using the Cardiograph Setup Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Philips ECG XML Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Using the Philips InCenter Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
About Adobe Acrobat Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Using Setup Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Contacting a Philips Response Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
North America Response Centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
South America Response Centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Europe Response Centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Asia Response Centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Africa and Middle East . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
CHAPTER 2. CONFIGURING NETWORK CONNECTIVITY
Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Network Connection Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
About the Refresh Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Getting a New IP Address for the Cardiograph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Obtaining the IP Address Automatically (Using DHCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
About Auto Negotiation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Specifying IP Address (Fixed IP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Checking the Cardiograph IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Configuring Multiple Cardiographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
PageWriter TC Cardiograph Network Configuration Guide
i
Table of Contents
Configuring Cardiograph Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Configuring Wired LAN (Ethernet) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Configuring Manual Ethernet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Configuring the Wireless LAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Wireless Adapters for TC30/50/70 Cardiographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Wireless Adapter for TC20 Cardiographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Testing the Network or Modem Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
CHAPTER 3. CONFIGURING TRACEMASTER ECG MANAGEMENT SYSTEM
SETTINGS
About Configuring TraceMaster Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
About Supported TraceMaster Versions and Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
About TraceMaster Supported Extended Lead Configurations . . . . . . . . . . . . . . . . . . . . . . . 3-8
About Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Configuring a TraceMaster Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Configuring a Network TraceMaster Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Configuring a TraceMaster Connection with the Modem . . . . . . . . . . . . . . . . . . . . . . . 3-13
Testing the TraceMaster Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Setting the Default TraceMaster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Specifying Time Synchronization Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Editing TraceMaster Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
CHAPTER 4. CONFIGURING ORDERVUE SETTINGS
About OrderVue Workflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
OrderVue Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Creating a Worklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Testing Worklist Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Setting General OrderVue Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Editing Worklist Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
ii
PageWriter TC Cardiograph Network Configuration Guide
Table of Contents
CHAPTER 5. CONFIGURING PDF EXPORT AND REMOTE PC SETTINGS
Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Configuring the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Creating Shared Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Configuring the Cardiograph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Configuring a PDF Export Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
PDF Export Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Configuring a Remote PC Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Editing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Transmitting ECGs as PDF Files from the Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Transmitting or Receiving Log and Custom Setting Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
CHAPTER 6. CONFIGURING THIRD PARTY ECG MANAGEMENT SYSTEM
SETTINGS
About Configuring Third Party (non-Philips) Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
About Philips ECG XML Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
About Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Configuring a Third Party ECG System Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Configuring a Network Third Party Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Configuring a Third-Party Modem Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Setting the Default Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Testing the Third-Party Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Editing Third-Party Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
CHAPTER 7. CONFIGURING FAX SETTINGS
Special Notes About Fax Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Creating a Fax Recipient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Editing a Fax Recipient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
PageWriter TC Cardiograph Network Configuration Guide
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Table of Contents
CHAPTER 8. TROUBLESHOOTING COMMUNICATION ISSUES
Troubleshooting a Wired Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Troubleshooting a Wireless Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Additional Troubleshooting Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
TraceMaster ECG Management System Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
OrderVue Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
TraceMaster Remote Query Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Archive Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Restarting the Cardiograph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
INDEX
iv
PageWriter TC Cardiograph Network Configuration Guide
1
1
About the Network Configuration
Guide
This guide is intended to assist with configuring network or modem connectivity between
Philips PageWriter TC cardiographs and external order and ECG management systems.
Before attempting to operate the products described in this document, read this guide, and the
applicable PageWriter TC Cardiograph Instructions for Use. Note and strictly observe all
Warning and Cautions as described in this document, and in the PageWriter TC Cardiograph
Instructions for Use.
Pay special attention to all warning and caution statements included in this document.
WARNING
CAUTION
NOTE
TIP
Warning statements describe conditions or actions that may result in a potentially
serious outcome, adverse event, or a safety hazard. Failure to follow a Warning may
result in death or serious injury to the user or to the patient.
Caution statements describe when special care is necessary for the safe and effective use of the
product. Failure to follow a caution may result in minor to moderate personal injury or damage to the
product or other property, a remote risk of more serious injury, or may cause environmental
pollution.
Notes contain additional important information about a topic.
A Tip contains suggested information on using a particular feature.
Menu items and button names appear in bold no-serif font. Example: Touch the Setup button.
v
About the Network Configuration Guide
vi
PageWriter TC Cardiograph Network Configuration Guide
1
1
Overview of Workflow Options
The PageWriter TC cardiographs can communicate over a wireless LAN, Ethernet LAN, or
modem with a Philips TraceMaster ECG Management System for an integrated order and
ECG management workflow solution. The cardiographs can also directly communicate with
non-Philips systems, including hospital and departmental systems.
Enabling cardiograph connectivity with a TraceMaster server allows for the direct
downloading of pending patient orders to the cardiograph, and for the subsequent uploading
back to TraceMaster of the completed orders and associated ECGs for reconciliation, review,
and processing. With TraceMaster, you can also enable the Last ECG and interactive query
features on the cardiograph so that you can download ECGs directly from a TraceMaster
server, allowing for the on-screen review, printing, and comparison of the most recent patient
ECG directly at the cardiograph.
The cardiograph can also be configured to transmit completed ECGs to any third party (nonPhilips) ECG management system via LAN, modem, or fax, as well as transmission of
completed ECGs as a PDF file directly to any remote networked PC.
With the ECG Gateway option, the patient’s most recent demographic and orders information
can be downloaded to the cardiograph even if you do not have a TraceMaster system installed.
ECG Gateway communicates with patient registration and order entry systems to provide the
most current patient and orders information directly to your site’s cardiographs.
For more information on purchasing any of the optional cardiograph features described in this
document (LAN, wireless LAN, modem/fax, orders, ADT update), consult your Philips sales
representative, or your local dealer or distributor.
The following sections provide an overview of the supported ECG, order, fax, and PDF
workflow solutions available on the cardiograph, with references to the applicable
configuration instructions.
TraceMaster with OrderVue Workflow
The cardiograph can be configured to communicate with a TraceMaster ECG Management
System over a LAN, wireless LAN, or modem connection for a comprehensive bidirectional
orders, and ECG workflow management solution. In this workflow option, the TraceMaster
ECG Management System server receives orders and, as an option, ADT patient demographic
updates to existing orders, directly from a HIS in HL7 format. The system then converts the
order into an XML-based order format compatible with the PageWriter TC cardiograph.
1-1
Overview of Workflow Options
Orders are then selected from the cardiograph Worklist at the beginning of each patient
session. Completed ECGs are then transferred back to the TraceMaster server for review and
reconciliation, with billing information transferred directly back to the HIS. For information
on configuring connectivity with a TraceMaster ECG Management System with the OrderVue
order handling option, see “Configuring TraceMaster ECG Management System Settings” on
page 3-1.
NOTE
The ADT option available with OrderVue only provides for ADT updates to an existing HL7 patient
order received from the HIS.
Figure 1-1
1-2
TraceMaster with OrderVue Workflow
PageWriter TC Cardiograph Network Configuration Guide
Cardiograph with ECG Gateway Workflow
Cardiograph with ECG Gateway Workflow
ECG Gateway is available as an option with PageWriter TC cardiographs.
Orders and ADT information can be downloaded from your HIS/EMR to worklists on
individual cardiographs. Technicians use these worklists to fulfill orders, update patient
information, and manage use of the cardiograph.
When an order is entered into your site’s HIS/EMR, it is associated with a specific ECG
location code. Within ECG Gateway, this location code is mapped to an outbox, which you
can think of as a storage container that allows the system to organize messages by location or
group.
Multiple location codes can be mapped to a single outbox. For example, the night shift might
have responsibility for all orders originating on the 2nd and 3rd floors of your facility for a
given day. Departments A, B, and C could have their orders all mapped to the outbox,
Floor2-3.
On the cardiograph, a worklist is configured by selecting one or more outboxes from which to
download records. Each cardiograph can have one or more worklists configured. You access
the worklist records on the Worklist screen, where you select the worklist to work with,
download records, and select each entry to process.
For additional information, refer to the Using PageWriter TC Cardiographs with ECG
Gateway Guide, as well as the ECG Gateway Configuration and Reference Guide, provided
with the ECG Gateway option. Contact your Philips technical representative for details.
ECG PDF Export and Remote PC Workflow
The cardiograph can be configured to export ECGs as PDF files to any networked remote PC
or server using a LAN, or wireless LAN connection. The ECG PDF files may then be viewed
in PDF viewer software directly at the remote receiving PC or server. The remote PC or server
can also be configured to support the receipt of custom configuration files, or System Log files
from the cardiograph, and the remote server can transmit custom configuration files or
software update files directly to a cardiographs, accelerating the configuration and software
update processes. For more information on configuring PDF Export or Remote PC settings,
see “Configuring PDF Export and Remote PC Settings,” on page 5-1.
NOTE
The ECG PDF Export and Remote PC workflow does not support the use of modem transmission.
PageWriter TC Cardiograph Network Configuration Guide
1-3
Overview of Workflow Options
Figure 1-2
ECG PDF Export and Remote PC Workflow
ECG Fax Workflow
The cardiograph can be configured to fax completed ECGs to any remote receiving fax
machine using the optional modem. For more information on configuring the cardiograph
modem to fax ECGs, see “Configuring FAX Settings” on page 7-1.
Special Notes About Fax Transmission
CAUTIONS
1-4

No guarantee is made as to the suitability of a faxed ECG for any particular purpose, due to the
variability inherent in fax technology.

Faxed ECGs should only be sent to secure recipient fax machines.
PageWriter TC Cardiograph Network Configuration Guide
ECG Fax Workflow
Figure 1-3
ECG Fax Transmission Workflow
PageWriter TC Cardiograph Network Configuration Guide
1-5
Overview of Workflow Options
Third-Party ECG Management System Workflow
The cardiograph can be configured to transmit completed ECGs in a specified Philips XML
format to any remote receiving server using a modem, LAN, or wireless LAN connection. For
information on the Philips ECG XML Schema, see “Philips ECG XML Information” on
page 1-10. For information on configuring cardiograph connectivity with a third party (nonPhilips) ECG management system, see “Configuring Third Party ECG Management System
Settings” on page 6-1.
Figure 1-4
1-6
PageWriter TC Cardiograph to Third Party (non-Philips) ECG
Management System Transmission Workflow
PageWriter TC Cardiograph Network Configuration Guide
Using the Cardiograph Setup Screens
Using the Cardiograph Setup Screens
All cardiograph networking and remote server settings, including TraceMaster or third party
ECG management system settings, are accessed through the Configuration Setup and Service
Utilities Menu. This menu is organized as described in Table 1-1.
To access configuration screens
1
Touch Setup on the toolbar (bottom of screen) to open the menu, and then touch a button
to make a selection from the menu.
Each menu selection is organized into a series of buttons and tabs that appear at the top of
the screen.
2
Table 1-1
Touch a button or tab to select it. A selected button or tab appears highlighted in blue.
Configuration Setup and Service Utilites Main Menu Options
Menu Selection
Features
For details, see ...
Configure Cardiograph
Default Settings
Exams, Patient ID, Algorithm/Pacing,
Institution, Maintenance Test, Password,
Filter, Locale, System, Save/Load
Use the Help system on the
Setup screens for assistance in
specifying these clinical default
settings. For information on
using the Help system, see
“Using Setup Help” on
page 1-11.
Configure ECG
Network Settings,
LAN/WLAN
Wire Network
“Configuring Wired LAN
(Ethernet) Settings” on page 26.
Use this tab to define Ethernet connection
and modem (available as an option) settings
for the cardiograph.
Wireless Network (available as an option)
Use this tab to define wireless connection
settings for the cardiograph.
“Configuring the Wireless LAN
Settings” on page 2-7.
PageWriter TC Cardiograph Network Configuration Guide
1-7
Overview of Workflow Options
Table 1-1
Configuration Setup and Service Utilites Main Menu Options (continued)
Menu Selection
Features
For details, see ...
Configure ECG
Network Settings, ECG
Mgmt Systems
Create TraceMaster Connection




Use this tab to configure a new
TraceMaster, or third party (non-Philips)
server connection, including
compression and encryption options.
Use this tab to configure a connection to
a PC for export of PDF format ECG
reports
Use this tab to configure a remote PC
connection to transfer log and custom
configuration files, as well as software
updates.


“Configuring a
TraceMaster Connection”
on page 3-9.
“Configuring Third Party
ECG Management System
Settings” on page 6-1.
“Configuring PDF Export
and Remote PC Settings”
on page 5-1.
Edit/Delete TraceMaster Connection

Use this tab to change or to delete
existing TraceMaster, third party, or PDF
export server settings, specify a default
server connection, enable Time Sync
feature, or to manually change the date
and time.
OrderVue Settings
Create OrderVue Inbox

Use this tab to create new worklists for
direct order or patient demographic
download to the cardiograph.
Edit/Delete OrderVue Inbox

1-8
Use this tab to change or to delete an
existing Worklist.
PageWriter TC Cardiograph Network Configuration Guide
“Configuring OrderVue
Settings” on page 4-1.
Using the Cardiograph Setup Screens
Table 1-1
Configuration Setup and Service Utilites Main Menu Options (continued)
Menu Selection
Features
For details, see ...
Configure ECG
Network Settings, ECG
Mgmt Systems
ADT Settings
Create ADT Inbox
“Configuring OrderVue
Settings” on page 4-1.
NOTES
This feature is not supported on PageWriter TC
cardiographs with installed software version
A.04.04 and lower.
This ADT option is not used with OrderVue with
the ADT option installed. If using OrderVue with
the ADT option, you configure an OrderVue
(not ADT) Worklist.
On PageWriter TC cardiographs only.
These settings are not available if you have the
ECG Gateway option installed. With ECG
Gateway, you do not need to configure separate
ADT settings. For details, refer to the ECG
Gateway documentation.
Configure ECG
Network Settings, FAX
NOTE Fax is only available with the optional
modem.
“Configuring FAX Settings” on
page 7-1.
Create a Fax Recipient

Use this tab to create a new fax recipient,
including recipient name, number, and a
fax cover sheet.
Edit/Delete Fax Recipient

Service Utilities
Use this tab to change or to delete an
existing fax entry.
Provides an overview of all cardiograph
operating information, and includes a set of
diagnostic tests and utilities that can be used
for troubleshooting purposes. Displays
system error and event log in real time for
immediate review.
PageWriter TC Cardiograph
Service Manual, available for
download from the Philips
InCenter site.
PageWriter TC Cardiograph Network Configuration Guide
1-9
Overview of Workflow Options
Philips ECG XML Information
The PageWriter TC cardiographs export ECG data in XML (Extensible Markup Language)
format. Several XML schema versions are available on the cardiograph: version 1.03, version
1.04, and version 1.04.01. Version 1.03 exports ECG data in 12-lead format only, version 1.04
exports ECG data for up to 16 leads, and versions 1.04.01 and 1.04.02 export ECG data for up
to 16 leads (on supported cardiographs) and include full interpretation from the Philips DXL
Algorithm.
For information about the Philips ECG XML schema, see the Data Dictionary and XML
Schema Reference, available under the TraceMasterVue product line in InCenter.
Using the Philips InCenter Site
The Philips InCenter site provides frequent updates to product documentation and product
software, including the PageWriter TC cardiographs.
The Philips InCenter site requires an active registration and password. To register, go to the
InCenter site at: incenter.medical.philips.com and click on the Need help? link on the main page
(located under the user login and password fields). On the following page, under Software
Updates (lower right corner of page), click the Click here for account registration link. The
Cardiac Systems InCenter Registration page appears. Complete all of the information fields on
the page to receive a login and password for the InCenter site.
Registration for the InCenter site requires the serial number of at least one PageWriter TC
cardiograph in active use at your facility. The serial number is found on the product
identification label, located next to the text SN. The product identification label is located on
the rear panel of the cardiograph, see Figure 1-5 on page 1-10.
Figure 1-5
1-10
Cardiograph Product Identification Label (rear view)
PageWriter TC Cardiograph Network Configuration Guide
Using Setup Help
About Adobe Acrobat Versions
Adobe Acrobat Reader version 9.0 must be installed on the PC that is used to access the
Philips InCenter site. Previous versions of Acrobat Reader are not compatible with the Philips
InCenter site, and attempting to access InCenter with a previous version of Acrobat Reader
will result in error messages when opening documents. Uninstall all previous versions of
Acrobat Reader, and then proceed for a free install of Acrobat Reader 9.0 at: www.adobe.com.
Any version of Adobe Acrobat Professional or Acrobat Elements are also not compatible with
the Philips InCenter site, and error messages will appear when opening documents with these
applications. Acrobat Reader 9.0 must be installed in addition to Acrobat Professional or
Acrobat Elements.
Follow this procedure when accessing documents on the Philips InCenter site.
To access documents on the Philips InCenter site:
1
Exit Acrobat Professional or Acrobat Elements (if open).
2
Start Acrobat Reader 9.0.
3
Open Internet Explorer, and go to the Philips InCenter site. Keep Acrobat Reader 9.0 open
the entire time while accessing the InCenter site.
Using Setup Help
Each Setup screen within the cardiograph software application provides Help that describes
the currently selected option or field. Use the Help when configuring cardiograph settings, or
to learn more about a specific feature or item.
When a Setup screen is opened, Help displays in a blue Information box that appears on the
bottom of the screen. Touch a tab, or touch the name of any field or option displayed on the
screen to display Help for that specific item.
To view help for a tab or field:

Touch a tab or touch the name of the field or option so that it is highlighted in blue. Help
for the selected item displays in the blue Information box at the bottom of the screen
(see Figure 1-6 and Figure 1-7 on page 1-12).
PageWriter TC Cardiograph Network Configuration Guide
1-11
Overview of Workflow Options
Figure 1-6
PageWriter TC70 or TC50 Cardiograph Information Box on a Setup
screen
A
Figure 1-7
PageWriter TC30/TC20 Cardiograph Information Box on a Setup screen
A
A Information Box
1-12
PageWriter TC Cardiograph Network Configuration Guide
Contacting a Philips Response Center
Contacting a Philips Response Center
The Philips Response Center can assist with product troubleshooting and provide technical
expertise to help with any issue with the PageWriter TC cardiographs or any of its accessories.
For more information on the Philips Response Center go to:
www.medical.philips.com/main/services/response_center
North America Response Centers
Country
Telephone Number
Canada
(800) 323 2280
Mexico
01 800 710 8128
Puerto Rico
1 787 754 6811
United States
(800) 722 9377
South America Response Centers
Country
Telephone Number
Argentina
54 11 4546 7698
Brazil
0800 701 7789
Chile
0800 22 3003
Columbia
01 8000 11 10 10
Peru
51 1 620 6440
Europe Response Centers
Country
Telephone Number
United Kingdom
44 0870 532 9741
Fax: 44 01737 23 0550
PageWriter TC Cardiograph Network Configuration Guide
1-13
Overview of Workflow Options
Europe Response Centers
Country
Telephone Number
Austria
43 1 60101 820
Belgium
32 2 525 7102 (French)
32 2 525 7103 (Flemish)
Czech Republic
31 40 2781619
MCR Response Center
(located in The
Netherlands)
Denmark
45 80 30 30 35
Finland
358 615 80 400
France
0 810 835 624
Germany
0180 5 47 5000
Greece
31 40 2781619
MCR Response Center
(located in The
Netherlands)
Hungary
31 40 2781619
MCR Response Center
(located in The
Netherlands)
Italy
0800 232100
Netherlands
31 40 27 211 27
Norway
47 800 84 080
Poland
31 40 2781619
MCR Response Center
(located in The
Netherlands)
1-14
PageWriter TC Cardiograph Network Configuration Guide
Contacting a Philips Response Center
Europe Response Centers
Country
Telephone Number
Rumania
31 40 2781619
MCR Response Center
(located in The
Netherlands)
Russia
31 40 2781619
MCR Response Center
(located in The
Netherlands)
Slovak Republic
31 40 2781619
MCR Response Center
(located in The
Netherlands)
Spain
34 90 230 4050
Sweden
46 200 81 00 10
Switzerland
0800 80 3000 (German)
0800 80 3001 (French)
Asia Response Centers
Country
Telephone Number
Australia
1800 251 400
China
800 810 0038
Hong Kong
852 2876 7578
India
1600 112 444
Indonesia
62 21 7910040, ext 8610
Japan
81 (0)120 095 205
PageWriter TC Cardiograph Network Configuration Guide
1-15
Overview of Workflow Options
Asia Response Centers
Country
Telephone Number
Korea
82 (0)2 3445 9010
Malaysia
1800 886 188
New Zealand
0800 251 400
Philippines
63 2 8162617 ext. 875
Singapore
1800 Philips
Taiwan
0800 005 616
Thailand
66 (0)2 614 3569
Africa and Middle East
Country
Telephone Number
All countries
31 40 2781619
MCR Response Center
(located in The Netherlands)
1-16
PageWriter TC Cardiograph Network Configuration Guide
2
Configuring Network Connectivity
1
The PageWriter TC cardiographs communicate with various external servers using a wired or
wireless network connection, or a modem connection. In the network configuration settings
available on the cardiograph, all TCP/IP settings can be specified based on the needs of your
specific clinical environment.
Configuration Overview
Both automatic IP addressing via DHCP (Dynamic Host Configuration Protocol) and fixed IP
address settings are available. The network settings on the cardiograph support TCP/IP
protocol using a dynamic IP address or a static IP address, and support a DNS or WINS server.
Ethernet data transmission settings can be set to Auto Negotiation, where the system
automatically configures the correct settings for Ethernet speed and mode (half or full duplex),
or can be configured with fixed settings, if required.
Network Connection Status Window
Tap the LAN icon or the wireless LAN icon on the Status Bar (top of screen) to view more
detailed information about a connection. The Network Connection Status window appears.
Figure 2-1
The Network Connection Status window
A
A
Touch Refresh to display the most current network connection information
2-1
Configuring Network Connectivity
About the Refresh Button
Touching the Refresh button, available on the Network Connection Status window or on the
Wire Network (LAN) or Wireless Network Setup screens, obtains and displays the most
recently acquired IP address for the cardiograph.
Note that this button does not provide a release and renew feature to acquire a new IP address
for the cardiograph. To get a new IP address for the cardiograph, you must shut down and
restart the cardiograph as described in the following procedure.
Getting a New IP Address for the Cardiograph
To get a new IP address for the cardiograph:
1
NOTE
Ensure that any active patient data or ECG data has been saved.
When the cardiograph is shut down, any unsaved patient or ECG data is deleted.
2
Press and hold the On/Standby button on the cardiograph for two seconds. The
cardiograph shuts down.
3
Press the On/Standby button again to restart the cardiograph.
4
From the Main screen, touch Setup on the tool bar. The Setup main menu appears.
5
On the menu, touch Configure ECG Network Settings.
The Wire Network tab is displayed.
To view the IP address set for a wireless connection, touch the Wireless Network tab.
6
To get a new IP address, touch Refresh next to the Device Address field.
The field is updated with the new IP address.
Obtaining the IP Address Automatically (Using DHCP)
To get an IP address automatically:

On either the Wire Network or Wireless Network tab, touch Obtain IP Address
Automatically to dynamically retrieve an IP address from the network.
The LAN records the unique MAC (Media Access Control) address of the cardiograph
and provides a temporary DHCP IP address. The IP address is obtained each time the
cardiograph is restarted, or is returned to active use after being shut down.
About Auto Negotiation
When obtaining the IP address from the local area network (LAN) dynamically using DHCP,
you can specify the Ethernet adapter settings. The settings are set to Auto Negotiation, where
the system automatically configures the correct settings for Ethernet speed and mode (half or
full duplex).
2-2
Configuration Overview
NOTE
If Auto-Negotiation fails, you may need to lock a specific switch or router port to a fixed setting (for
example, 100BaseT Full Duplex) to obtain a connection. For details, see “Configuring Manual Ethernet
Settings” on page 2-6.
Specifying IP Address (Fixed IP)
To specify a fixed IP address:

On either the Wire Network or Wireless Network tab, touch Specify IP Address to define a
fixed IP address for the cardiograph.
Using a fixed IP address allows the cardiograph to be recognized from multiple locations
while connected to the LAN, and does not require that the IP be reset to be recognized.
Using fixed IP addresses also avoids the problem of having multiple IP addresses assigned
to a single cardiograph.
Checking the Cardiograph IP Address
The Device Address field on the Network tabs displays the current IP address for the
cardiograph for each connection type.
To view the IP address for the cardiograph:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings.
3
Touch the desired tab for your connection: Wired Network or Wireless Network.
The IP address for the connection is displayed in the Device Address field.
For information on manually resetting the IP address, see “Getting a New IP Address for the
Cardiograph” on page 2-2.
Configuring Multiple Cardiographs
When configuring multiple cardiographs with the same networking, TraceMaster, or order
settings, you can save all settings to a USB memory stick as a network settings file, and upload
the settings to additional PageWriter TC cardiographs.
NOTES

Wireless LAN settings specified for the wireless LAN adapter are saved with the Network Settings
file.

You can load the same Network Settings file on all models of the PageWriter TC cardiograph.
2-3
Configuring Network Connectivity
Configuring Cardiograph Network Settings
If assistance is required with any of the settings described in this section, please consult your
network administrator.
The Network settings are contained on two tabs: Wire Network and Wireless Network. You
specify connection settings using the appropriate tab. The selected tab is highlighted in blue.
TIP
2-4
The blue information box at the bottom of each screen provides help information for all settings.
Touch the name of a setting to display help for that item. The selected item is highlighted in blue.
Figure 2-2
Wire Network tab
Figure 2-3
Wireless Network tab
Configuring Cardiograph Network Settings
For details on configuring network settings, see:

“Configuring Wired LAN (Ethernet) Settings” on page 2-5.

“Configuring the Wireless LAN Settings” on page 2-7.
Configuring Wired LAN (Ethernet) Settings
On the network configuration screen, you can define how the IP address is set (dynamic or
fixed), specify the subnet mask, default gateway, and primary DNS, and/or primary WINS.
To configure Wired LAN (Ethernet) settings:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings. The Wire Network tab appears.
3
Touch the appropriate IP Address button:
–
To use a dynamic IP address that is retrieved automatically each time the cardiograph
is reset, touch Obtain IP Address Automatically. This settings is enabled by default.
Proceed to step 4.
–
If using a static IP Address, proceed to step 5.
Depending on which selection you make, different options are enabled on the tab.
4
If using a dynamic IP address, specify the following settings:
Setting
Description
Computer Name
Touch the text field and type a unique name to identify this
specific cardiograph on the network (up to sixteen letters or
numbers).
NOTES
IP Address

The Computer Name field cannot be left blank, and can only contain
the letters A-Z or the numerical digits 0-9.

If the field is left blank, the text PageWriter TC is automatically
filled in by default.
The LAN automatically provides a dynamic IP address to the
cardiograph. The LAN records the unique MAC address of the
cardiograph and provides a temporary DHCP IP address.
To manually retrieve a new IP address from the network, shut
down the cardiograph (press and hold the On/Standby button)
( ), then press it again to restart the cardiograph. This resets
the temporary DHCP IP address.
2-5
Configuring Network Connectivity
The Ethernet Adapter settings are always set to Auto Negotiation (page 2-2).
Proceed to step 6.
5
If using a fixed IP address, specify the following settings:
Setting
Description
Computer Name
Touch the text field and type a unique name to identify this
specific cardiograph on the network (up to sixteen letters or
numbers). This field is required, and cannot be left blank.
NOTES
6

The Computer Name field cannot be left blank, and can only
contain the letters A-Z or the numerical digits 0-9.

If this field is left blank, PageWriter TC will appear in this field
by default.
IP Address
Touch the first text field and type the IP address for this
cardiograph. No separating period (.) is required.
Subnet Mask
Optional. Touch the first entry field and type the subnet mask
address. No separating period (.) is required.
Default Gateway
Optional. Touch the first entry field and type the default
gateway. No separating period (.) is required.
Primary DNS
Optional. Touch the first entry field and type the primary DNS
address. No separating period (.) is required.
Primary WINS
Optional. Touch the first entry field and type the primary WINS
address. No separating period (.) is required.
Touch Exit, then touch Yes when prompted to save your settings.
After saving your changes, the IP address is saved in the registry. Other configuration settings
are saved in the configuration file.
Configuring Manual Ethernet Settings
By default, the cardiograph is configured for auto-negotiation. If auto-negotiation fails, you
may need to lock a specific switch or router port to a fixed setting (for example, 100BaseT Full
Duplex) to obtain a connection.
You specify the settings in the Ethernet Adapter Settings section of the Wire Network or
Wireless Network tabs.
2-6
Configuring Cardiograph Network Settings
To configure manual Ethernet settings:
1
On the Wire Network or Wireless Network tab, touch Manual Settings.
The buttons for each of the settings are enabled.
2
NOTE
Touch the button(s) to select the appropriate settings. Options are 10 or 100 Mbps, Half or
Full Duplex.
Half Duplex means that data can be transmitted in both directions on a signal carrier, but not at
the same time. Full Duplex means that data can be transmitted in both directions on a signal
carrier, at the same time.
3
Save the settings by touching Exit.
4
When prompted to save your changes, touch Yes.
The cardiograph saves the settings to the registry and returns you to the Setup menu. You
must now restart the cardiograph.
5
Press and hold the On/Standby button for two seconds to shut down the cardiograph.
Press the On/Standby button again to restart the cardiograph.
The new settings are now applied.
Configuring the Wireless LAN Settings
The PageWriter TC cardiographs support different wireless adapters, depending on the
cardiograph model.
Wireless Adapters for TC30/50/70 Cardiographs
The PageWriter TC30, TC50 and TC70 cardiographs offer wireless connectivity through
cardiograph wireless LAN options D21 and D22. Both of these wireless options include the
Summit Data Communications Compact Flash Card wireless adapters with Integrated
Antenna (also referred to as a radio card). These adapters offer an integrated diversity antenna
with enhanced transmit power and receiver sensitivity, and with superior delay spread and
roaming capabilities, delivering dependable connectivity in almost all demanding clinical
environments, including those with limited access point availability, and those with numerous
and competing wireless devices.
The D21 adapter is compatible with both the 802.11b and g wireless standards, and operates in
the 2.4 GHz section of the radio frequency spectrum, providing a data transmission rate of 54
megabits per second (Mbps). The D22 adapter is compatible with the 802.11a, b, and g
standards, and operates dually in either the 2.5 GHz or 5 GHz section of the radio frequency
spectrum. Operating in the 5 GHz range provides optimal connectivity in high use,
competitive wireless environments.
2-7
Configuring Network Connectivity
The PageWriter TC cardiograph software includes the Summit Client Utility (SCU), which
allows you to configure all radio operation and security settings. The utility also enables you to
view operating status and to troubleshoot adapter issues.
For detailed information about the Summit adapters, including how to install and configure
wireless communication, refer to the PageWriter TC Cardiograph Wireless LAN Installation
Instructions, part number 453564165831, provided with the adapter.
Wireless Adapter for TC20 Cardiographs
The PageWriter TC20 cardiograph supports the AmbiCom WL150N USB wireless adapter,
available as option D23.
The adapter is a USB dongle that includes an integrated diversity antenna with enhanced
transmit power and receiver sensitivity, and with superior delay spread and roaming
capabilities. It delivers dependable connectivity in almost all demanding clinical
environments, including those with limited access point availability, and those with numerous
and competing wireless devices.
The AmbiCom adapter is compatible with both the 802.11b and g wireless standards, and
operates in the 2.4 GHz section of the radio frequency spectrum, providing a data transmission
rate of up to 54Mbps.
Configuration is simple, using the Microsoft NetUI utility to set up and control network
connections and security settings.
For detailed information about the AmbiCom adapter, including how to install and configure
wireless communication, refer to the PageWriter TC20 Cardiograph Wireless LAN
Installation Instructions, part number 453564267741, provided with the adapter.
Testing the Network or Modem Connection
Use the Ping Test available in the Maintenance Test menu in Setup to verify that the
configured wired or wireless network connection can successfully communicate over a
network connection to an entered IP address.
To perform the Ping Test:
2-8
1
Ensure that the LAN cable is securely attached to the LAN connector (
) on the rear of
the cardiograph, or that the wireless LAN adapter is associated to an access point and that
green bars appear on the Status bar (top of screen), indicating a live wireless connection.
2
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
3
On the menu, touch Configure Cardiograph Default Settings.
4
On the Default Cardiograph Settings screen, touch Maintenance Test.
Testing the Network or Modem Connection
5
On the Maintenance Test screen, touch Ping Test. The Ping Test window appears.
6
Type the IP address to ping, then touch Ping.
The Ping Test results window appears and reports the test results.
2-9
Configuring Network Connectivity
2-10
3
Configuring TraceMaster ECG
Management System Settings
1
The PageWriter TC cardiographs can communicate over an Ethernet LAN, wireless LAN, or
modem with the Philips TraceMaster ECG Management System for an integrated order and
ECG management workflow solution. Enabling cardiograph connectivity with a TraceMaster
server allows for the direct downloading of pending patient orders to the cardiograph, and for
the subsequent uploading of completed orders and associated ECGs to TraceMaster for
reconciliation, review, and processing. Also, you can enable the Last ECG and interactive
query features on the cardiograph so that you can download ECGs directly from a
TraceMaster server to the cardiograph for on-screen review, printing, and previous ECG
comparison purposes directly at the cardiograph.
For more information on any optional cardiograph features described in this chapter (LAN,
wireless LAN, modem, orders, ADT support), consult your Philips sales representative, or
your local dealer or distributor.
Configuring connectivity between a cardiograph and the TraceMaster ECG Management
System with the OrderVue order handling option involves multiple steps, as described in the
following table.
Table 3-1
Configuring TraceMaster Connectivity
Step
Description
For more information, see...
1
Configure Wireless LAN
Settings (if necessary)
The appropriate Wireless LAN Installation
Instructions for your PageWriter TC cardiograph
model.
For details, see “Configuring the Wireless LAN
Settings” on page 2-7.
2
Configure wired Ethernet LAN
settings (if necessary)
“Configuring Cardiograph Network Settings” on
page 2-4.
3
Test network connectivity
“Testing the Network or Modem Connection” on
page 2-8
4
Configure TraceMaster Server
connections; test connectivity
“About Configuring TraceMaster Connections”
on page 3-2.
5
Configure time synchronization
settings
“Specifying Time Synchronization Settings” on
page 3-19.
3-1
Configuring TraceMaster ECG Management System Settings
Table 3-1
Configuring TraceMaster Connectivity (continued)
Step
Description
For more information, see...
6
Configure Order settings (if
necessary); test order
connectivity
“Configuring OrderVue Settings” on page 4-1.
7
Configure Institution
Identification Information
See Chapter 2 of the appropriate PageWriter TC
Cardiograph Instructions for Use, or use the
Setup Help.
For information on using the Setup Help,
see “Using Setup Help” on page 1-11
8
3-2
Configure Patient ID settings
See Chapter 2 of the PageWriter TC Cardiograph
Instructions for Use.
About Configuring TraceMaster Connections
About Configuring TraceMaster Connections
You use the ECG Management Systems settings in Setup to configure a connection to a
specific TraceMaster ECG Management System server. Once connected, the cardiograph can
retrieve orders and ECG data from the server, as well as transmit completed ECGs back to the
server for review, editing, reconciliation, and storage. Cardiographs can connect to a
TraceMaster server using a wired or wireless LAN connection, or using a modem.
The Archive is used to transmit ECGs to and from the cardiograph, and to search a configured
TraceMaster server for ECGs to save to the cardiograph and to print on the cardiograph. For
more information on using the Archive to transmit ECGs to TraceMaster, see the PageWriter
TC Cardiograph Instructions for Use.
TraceMaster servers appear in the Transfer Destination field on the Archive screen.
About Supported TraceMaster Versions and Compatibility
ECG data is stored on the cardiograph, and then transmitted to the selected TraceMaster server
in XML format. Due to limitations with the XML schema version used to transfer ECG data to
the TraceMaster server, there are restrictions on the supported algorithm version(s) and the
ability to transmit ECG data in extended 16-lead format to certain versions of the TraceMaster
ECG Management System.
The TraceMaster ECG Management System version is selected under the ECG Mgmt Version
field located under the Create TraceMaster tab in Setup.
Table 3-1 provides a listing the available TraceMaster server versions along with the supported
XML version, supported algorithm version, and available support for 16-lead data
transmission (on supported cardiographs). For further information on the capabilities of
specific TraceMaster versions, consult the TraceMaster product documentation.
3-3
Configuring TraceMaster ECG Management System Settings
Table 3-1
TraceMaster Server Version Compatibility
Selected TraceMaster Server
Version
XML
Schema
Version
TraceMaster NT
selected
1.03
Supported Algorithm
Version(s)


Supported TraceMaster
version:

3-4
TraceMaster NT
(no orders support)
Philips 12-Lead
Algorithm, version
PH090A
Only 12 leads are
analyzed with
algorithm version
PH090A; no analysis is
provided for extended
leads
Available 16-Lead
Support


Does not support the
transmission of ECG
data in any extended
15 or 16-lead format.
If a 15 or 16-lead
ECG is transferred to
a TraceMaster NT or
TraceMaster A.02.02
server, the additional
ECG data for the right
side precordial or
posterior leads is
deleted, and the ECG
is transferred in
standard 12-lead
format.
About Configuring TraceMaster Connections
Table 3-1
TraceMaster Server Version Compatibility (continued)
Selected TraceMaster Server
Version
XML
Schema
Version
TraceMasterVue B.02
selected
1.04
Supported Algorithm
Version(s)


Supported TraceMasterVue
versions:

TraceMaster B.01

TraceMaster B.02
Philips 12-Lead
Algorithm, version
PH090A
Available 16-Lead
Support

Only 12 leads are
analyzed with
algorithm version
PH090A; no analysis is
provided for extended
leads


Full ECG data from
extended 15 or 16lead ECGs is
transferred to the
TraceMaster ECG
Management System.
However, serial
comparison is not
supported for
extended leads.
Custom extended lead
configurations are not
supported in
TraceMaster. Only
ECGs that use the
specified Posterior,
Balanced, or Pediatric
lead configurations
are supported
(see Table 3-2 on
page 8-8).
ECGs containing a
custom lead
configuration will be
rejected.
3-5
Configuring TraceMaster ECG Management System Settings
Table 3-1
TraceMaster Server Version Compatibility (continued)
Selected TraceMaster Server
Version
XML
Schema
Version
TraceMasterVue B.03
selected

1.04
Supported Algorithm
Version(s)


Supported TraceMasterVue
version:

Philips 12-Lead
Algorithm, version
PH090A
Available 16-Lead
Support

Only 12 leads are
analyzed with
algorithm version
PH090A; no analysis is
provided for extended
leads

TraceMaster B.03 (including
TraceMaster Basic Edition
and TraceMaster MD
support)

3-6
Full ECG data from
extended 15 or 16lead ECGs is
transferred to the
TraceMaster ECG
Management System.
However, serial
comparison is not
supported for
extended leads.
Custom extended lead
configurations are not
supported in
TraceMaster. Only
ECGs that use the
specified Posterior,
Balanced, or Pediatric
lead configurations
are supported
(see Table 3-2 on
page 8-8).
ECGs containing a
custom lead
configuration will be
rejected.
About Configuring TraceMaster Connections
Table 3-1
TraceMaster Server Version Compatibility (continued)
Selected TraceMaster Server
Version
XML
Schema
Version
TraceMasterVue C.01
selected
1.04.01
Supported Algorithm
Version(s)


Supported TraceMasterVue
version:
TraceMaster C.01 (including full
multimodality support)

Philips 12-Lead
Algorithm, version
PH090A
Available 16-Lead
Support

Only 12 leads are
analyzed with
algorithm version
PH090A; no analysis is
provided for extended
leads
Philips DXL 16-Lead
ECG Algorithm,
version PH100B; this
version provides full
interpretation for up to
16 leads


TraceMaster supports
storage, review, edit,
and confirmation of
ECGs that include the
Philips DXL 16-Lead
ECG Algorithm, but
does not allow for
serial comparison of
these ECGs.
Custom extended lead
configurations are not
supported in
TraceMaster. Only
ECGs that use the
specified Posterior,
Balanced, or Pediatric
lead configurations
are supported
(see Table 3-2 on
page 8-8).
ECGs containing a
custom lead
configuration will be
rejected.
3-7
Configuring TraceMaster ECG Management System Settings
Table 3-1
TraceMaster Server Version Compatibility (continued)
Selected TraceMaster Server
Version
XML
Schema
Version
TraceMasterVue C.02
selected
1.04.01
Supported Algorithm
Version(s)


Supported TraceMasterVue
versions:

TraceMaster C.02

TraceMaster C.03

Philips 12-Lead
Algorithm, version
PH090A
Available 16-Lead
Support

Only 12 leads are
analyzed with
algorithm version
PH090A; no analysis is
provided for extended
leads
Philips DXL 16-Lead
ECG Algorithm,
version PH100B; this
version provides full
interpretation for up to
16 leads


3-8
TraceMaster supports
storage, review, edit,
and confirmation of
ECGs that include the
Philips DXL 16-Lead
ECG Algorithm, but
does not allow for
serial comparison of
these ECGs.
Custom extended lead
configurations are not
supported in
TraceMaster. Only
ECGs that use the
specified Posterior,
Balanced, or Pediatric
lead configurations
are supported
(see Table 3-2 on
page 8-8).
ECGs containing a
custom lead
configuration will be
rejected.
About Configuring TraceMaster Connections
About TraceMaster Supported Extended Lead
Configurations
Table 3-2 describes the 15 and 16-lead configurations that are supported by the TraceMaster
ECG Management System version B.01 and higher.
Table 3-2
TraceMaster Version B.01 and Higher Supported Extended Lead
Configurations
Lead Option
Standard 12-leads plus extended
leads (AAMI/IEC)
Pediatric
(15 leads)
V3R/C3R, V4R/C4R, V7/C7
Posterior
(15 leads)
V7/C7, V8/C8, V9/C9
Lead Placement
3-9
Configuring TraceMaster ECG Management System Settings
Table 3-2
TraceMaster Version B.01 and Higher Supported Extended Lead
Configurations (continued)
Lead Option
Standard 12-leads plus extended
leads (AAMI/IEC)
Balanced
(16 leads)
V3R/C3R, V4R/C4R, V7/C7, V8/C8
Lead Placement
About Security
The cardiograph offers the Secure Sockets Layer (SSL) encryption protocol for the secure
transmission of ECG and order data between a TraceMaster server and the cardiograph.
NOTE
To fully enable SSL encryption, you must enable it both on the cardiograph and on the TraceMaster
system(s) that the cardiograph will connect to.
Configuring a TraceMaster Connection
The cardiograph transmits ECG and order data to a TraceMaster ECG Management System
using a wired or wireless network connection, or via a Remote Access Server (RAS)
connection using a modem. For details, see:
3-10

“Configuring a Network TraceMaster Connection” on page 3-10.

“Configuring a TraceMaster Connection with the Modem” on page 3-13.
Configuring a TraceMaster Connection
Configuring a Network TraceMaster Connection
You can configure a wireless LAN or Ethernet LAN connection to transfer data between the
cardiograph and a TraceMaster server.
To configure a TraceMaster connection using a LAN or WLAN:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
Touch Configure ECG Network Settings. The Wire Network tab appears.
3
Touch ECG Mgmt Systems. The Create TraceMaster tab appears.
3-11
Configuring TraceMaster ECG Management System Settings
4
Type data into the fields on the screen as follows:
Field
Set as follows...
Server URL
Type the computer name or the IP address of the TraceMaster
server, using the following format.
http://<Computer Name>/emscomm/ or //<IP Address>/emscomm/
All elements are required, including “emscomm” and the
final forward slash /. Replace <Computer Name> or <IP
Address> with the specific information for the TraceMaster
server.
Valid URL addresses are, for example:
http://TraceMasterVue/EMSCOMM/
http://10.101.2.42/EMSCOMM/
NOTE if configuring the cardiograph to communicate with a
TraceMaster Blade server, it is recommended that a Computer
Name be used rather than an IP Address. For more information,
see the TraceMasterVue product documentation.
User Name
Type a valid user name that has permission to log into the
TraceMaster server.
The user name specified must be a member of a TraceMaster
group that has View privileges to TraceMaster data. For more
information, see the TraceMasterVue product
documentation.
Password
Type the password associated with the user name.
Computer Name
This field is only used when configuring a shared folder for
use with the PDF Export, or a remote PC used for log and
custom setting file transfer. For more information, see
Chapter 5, “Configuring PDF Export and Remote PC
Settings.”
Enable SSL
Touch ON/OFF to enable or disable the Secure Socket Layer
(SSL) encryption.
If enabled on the cardiograph, you must also enable SSL on
the TraceMaster server; otherwise, ECGs will not be
transferred.
NOTE If you are using SSL encryption, you do not need to
enable the separate Encryption option.
3-12
Configuring a TraceMaster Connection
Field
Set as follows...
Compression
Touch ON/OFF to enable or disable lossless ECG
compression.
This option enables/disables compression of ECGs for
transfer to a TraceMaster server. Compressing ECGs results
in shorter transmission times. An uncompressed ECG is
generally around 220Kb; compressed, around 40Kb.
When enabled, ECGs are compressed using Zlib, lossless
compression. Upon receipt on the TraceMaster server, the
ECG is uncompressed.
NOTE Supported only with TraceMasterVue version C.01 and
higher.
Encryption
Touch ON/OFF to enable or to disable data encryption.
Encryption protects patient privacy. This option enables/
disables encryption of ECGs to ensure secure transmission to
TraceMaster servers. Upon transmission of ECGs to the
TraceMaster server, the cardiograph uses a 40-bit encryption
key. Upon receipt on the TraceMaster server, the ECG file is
decrypted prior to storage.
When enabled, data is encrypted.
NOTES

When ENABLE SSL is selected on the cardiograph as well as
on the remote server, you do not need to select the Encryption
option.

The Encryption option is only supported with TraceMasterVue
vC.01 and higher.
3-13
Configuring TraceMaster ECG Management System Settings
Field
Set as follows...
TraceMaster Server
Version
Select the TraceMaster version from the dropdown list.
Selecting the version also sets the XML version for ECG
storage and transfer.
NOTES
5

The Compression and Encryption options are only supported
with TraceMasterVue vC.01.

For TraceMasterVue vC.03, select TraceMasterVue C.02.

For TraceMasterVue c B.01, select TraceMaster B.02.

For TraceMasterVue vA.04.02, select TraceMaster NT.
Touch Save Settings to save the connection.
The Save TraceMaster Connection dialog box appears, prompting you to name this
TraceMaster connection. The name you specify is what will appear on the Archive screen
when transferring ECGs from the cardiograph to TraceMaster.
6
Type the name to identify this connection, then touch OK.
The site is saved, and the Edit/Delete TraceMaster screen appears, with the newly added
connection displayed in the server list.
3-14
Configuring a TraceMaster Connection
You can now continue to verify and configure TraceMaster settings as follows:

Test the new TraceMaster connection (page 3-18).

Set the default TraceMaster server connection to use for this cardiograph (page 3-18).

Set time synchronization settings for this connection (page 3-19).
Configuring a TraceMaster Connection with the Modem
The cardiograph can transmit ECG data to a TraceMaster server via a Remote Access Server
(RAS) connection using the optional modem. For information on using the modem to fax
ECGs to a remote receiving fax machine, see “Configuring FAX Settings” on page 7-1.
WARNING
NOTE
Never connect the modem card to a phone line when the cardiograph is connected to a
patient.
The PageWriter TC20 cardiograph does not support modem communication.
To configure a TraceMaster connection using a modem:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings. The Wire Network tab appears.
3
Touch ECG Mgmt Systems.
4
Under Connectivity Settings, touch Modem Settings.
3-15
Configuring TraceMaster ECG Management System Settings
5
Specify fields as follows:
Field
Set as follows...
Modem Card
Read-only field showing the installed internal modem card.
Phone Number
Type the TraceMaster RAS server modem telephone number.
User Name (RAS)
Type a valid user account that has permission to log into the
server through RAS.
The domain name, which is the computer name of the
TraceMaster (RAS) server, must be specified together with
the user name.
For example, if the domain name for the TraceMaster server
is TMVue1, and the user name is pwt, type TMVue1/pwt into the
User Name field. The same Domain name is entered into the
Domain field.
NOTES

The user name must be configured for RAS access. If it is not,
the user will be unable to transmit ECGs or perform interactive
queries to TraceMaster using the modem RAS connection.

The user name specified must be a member of a TraceMaster
group that has View privileges. For details, refer to the
TraceMasterVue ECG Management System documentation
suite.
Password
Type the password associated with the user name.
Domain
The computer name of the TraceMaster (RAS) server.
Required for modem connection.
The domain is also specified in the User Name field.
Enable SSL
Touch ON/OFF to enable or disable the Secure Socket Layer
(SSL) encryption.
If enabled on the cardiograph, you must also enable SSL on
the TraceMaster server; otherwise, ECGs will not be
transferred.
NOTE If you are using SSL encryption, you do not need to
enable the separate Encryption option.
3-16
Configuring a TraceMaster Connection
Field
Set as follows...
Compression
Touch ON/OFF to enable or disable lossless ECG
compression.
This option enables/disables compression of ECGs for
transfer to a TraceMaster server. Compressing ECGs results
in shorter transmission times. An uncompressed ECG is
generally around 220Kb; compressed, around 40Kb.
When enabled, ECGs are compressed using Zlib, lossless
compression. Upon receipt on the TraceMaster server, the
ECG is uncompressed.
NOTE Supported only with TraceMasterVue version C.01 and
higher.
Encryption
Touch ON/OFF to enable or to disable data encryption.
Encryption protects patient privacy. This option enables/
disables encryption of ECGs to ensure secure transmission to
TraceMaster servers. Upon transmission of ECGs to the
TraceMaster server, the cardiograph uses a 40-bit encryption
key. Upon receipt on the TraceMaster server, the ECG file is
decrypted prior to storage.
When enabled, data is encrypted.
NOTES

When ENABLE SSL is selected on the cardiograph as well as
on the remote server, you do not need to select the Encryption
option.

The Encryption option is only supported with TraceMasterVue
vC.01 and higher.
3-17
Configuring TraceMaster ECG Management System Settings
Field
Set as follows...
TraceMaster Server
Version
Select the TraceMaster version from the dropdown list.
Selecting the version also sets the XML version for ECG
storage and transfer.
NOTES
6

The Compression and Encryption options are only supported
with TraceMasterVue vC.01.

For TraceMasterVue vC.03, select TraceMasterVue C.02.

For TraceMasterVue c B.01, select TraceMaster B.02.

For TraceMasterVue vA.04.02, select TraceMaster NT.
Touch Save Settings to save the connection.
The Save TraceMaster Connection dialog box appears, prompting you to name the new
TraceMaster connection. The name you specify is what will appear in the Archive screen
dropdown list on the cardiograph. The Archive is used to transfer ECGs to TraceMaster
and to download ECGs from TraceMaster to the cardiograph.
7
NOTE
Type the name to identify this remote site, then touch OK.
Be sure there are no spaces in the TraceMaster connection name. Spaces prevent the modem
from connecting to the server.
The site is saved, and the Edit/Delete TraceMaster screen appears, with the newly added
connection displayed in the server list.
You can now continue to verify and configure TraceMaster settings as follows:
3-18

Test the new TraceMaster connection (page 3-18)

Set the default TraceMaster server connection to use for this cardiograph (page 3-18)

Set time synchronization settings for this connection (page 3-19)

Set Auto Logs settings for this connection (page 3-21)
Configuring a TraceMaster Connection
Testing the TraceMaster Connection
Follow the procedure below to test the new connection between the TC cardiograph and a
TraceMaster server.
To test connection to the server:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings.
3
Touch LAN/WLAN Settings.
4
In the Network Test section, type the IP address of the server to test in the IP Address
field.
5
Touch Ping.
If the cardiograph can connect to the server, the test is successful and the cardiograph can
transmit data to the server.
If the test fails, refer to the troubleshooting information, or consult your network
administrator for further assistance.
Setting the Default TraceMaster Server
After defining one or more TraceMaster connections, you must set a default TraceMaster
server for this cardiograph to connect to when transmitting ECGs from the Archive. This is the
connection the cardiograph will automatically connect to unless another configured server is
manually selected prior to transferring ECGs from the Archive. In addition, this is the server
that the cardiograph will use for synchronizing time settings.
If no server is configured as the default, this field shows the text, No default connection.
NOTE
To be able to synchronize the time between the cardiograph and a TraceMaster server, you must
define the default server with which to synchronize.
To set the default TraceMaster server:
1
On the Edit/Delete TraceMaster screen, touch the Select TraceMaster Server field and
select the server to set as the default.
3-19
Configuring TraceMaster ECG Management System Settings
2
Touch Default.
The name of the selected server now appears in the Current default TraceMaster server
field.
You can now set time synchronization options for this cardiograph and the default server.
Specifying Time Synchronization Settings
At any time, you can manually set the date and time on the cardiograph, or you can configure
the cardiograph to automatically synchronize the date and time with a specified default
TraceMaster server.
When the Time Sync feature is set to Automatic, every time the cardiograph goes into Standby,
the system looks at when the time was last synchronized, and, if the following conditions are
met, downloads the current time from the server and updates the cardiograph local time:

The cardiograph enters Standby (power save)

It has been 8 hours or more since the last Time Synchronization

NOTE
3-20
The battery is NOT low (the cardiograph is not emitting an alert sound and battery life is
greater than 20%)

The last Time Synchronization process was successfully completed

The cardiograph does NOT exit Standby during the synchronization process

The synchronizing server is up and running, and is properly configured
Manually setting the date and time on the cardiograph does not affect or delay an automatic time
synchronization.
Configuring a TraceMaster Connection
Figure 3-1
Edit/Delete TraceMaster Connection tab and Time Synchronization
Settings
To define time settings for the cardiograph:
1
Ensure a default TraceMaster connection is selected to synchronize with. See “Setting the
Default TraceMaster Server” on page 3-18.
2
Do any of the following:
Synchronize the time to the
server right now.
Touch Sync next to Manual Time Sync.
Enable automatic time
synchronization.
Touch ON/OFF next to Automatic Time Synchronization.
Manually set the time for the
cardiograph (independent of
the server).
Touch Set next to Manual Time Set.
The cardiograph downloads the current date/time from
the server and updates the cardiograph local date/time.
When the button shows ON, it is enabled.
The Date and Time Settings dialog box appears, where
you set the date, time, and time zone. To manually
synchronize with the server now, touch Time Sync
within the calendar dialog box.
If automatic synchronization is enabled, the cardiograph
will still synchronize with the server time when the
conditions are met (page 3-19).
3-21
Configuring TraceMaster ECG Management System Settings
3
Save your changes by touching Exit, and, when prompted to save, touch Yes.
You are returned to the Configuration Setup and Service Utilities screen.
Editing TraceMaster Connection Settings
Once configured, you can edit TraceMaster connection settings, as well as change the default
server for this cardiograph to connect to (page 3-18), and update the time settings (page 3-19).
To change TraceMaster connection settings:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings.
3
Touch the ECG Mgmt Systems tab, and then touch the Edit/Delete TraceMaster tab
(page 3-20).
4
Touch the Select TraceMaster Server field, and select the desired TraceMaster connection to
edit.
5
To change time settings, make your changes in the Time Synchronization Settings section of
the screen.
6
To change TraceMaster connection settings, touch Edit.
The full Edit/Delete TraceMaster Connection screen appears loaded with the settings
assigned to the selected connection.
3-22
Editing TraceMaster Connection Settings
7
Make changes to the settings as necessary.
To change the name of the server connection, edit the TraceMaster Server field.
8
When finished, touch Save Settings to save your changes.
Once the changes are saved, the cardiograph returns you to the Edit/Delete TraceMaster
Connection tab.
3-23
Configuring TraceMaster ECG Management System Settings
3-24
4
1
Configuring OrderVue Settings
The settings described in this chapter are applicable to the OrderVue order handling option
that is installed on a TraceMaster server.
NOTE
If you have the ECG Gateway option, refer to the product documentation for worklist configuration.
The information provided in this chapter refers exclusively to configuring OrderVue with
TraceMasterVue.
About OrderVue Workflow
The OrderVue database resides on the TraceMaster server, and may include an optional ADT
option that monitors HL7 ADT updates to existing patient orders.
When an order is entered into the HIS, it is associated with a specific ECG area location code.
Once the order is received by OrderVue, the location code is mapped to a virtual orders outbox
for classification purposes, to simplify retrieval. This mapping is performed as part of the
original configuration of the OrderVue/TraceMaster system at your site.
Multiple location codes can be mapped to a single outbox. For example, the night shift might
have responsibility for all orders originating on the 2nd and 3rd floors of your facility for a
given day. Departments A, B, and C could have their orders all mapped to the outbox,
Floor2-3, for easy retrieval by shift personnel.
On the cardiograph, you configure one or more worklists, which are set to retrieve orders from
one or more of the outboxes defined on the server, depending on your site’s requirements for
each cardiograph’s primary area of use. A worklist resides solely on the cardiograph, and may
consist of several OrderVue outboxes. A cardiograph worklist can be assigned any name that
gives meaning to the cardiograph user, or provides meaning within a larger configured orders
system.
4-1
Configuring OrderVue Settings
Figure 4-1
4-2
OrderVue Outbox to Cardiograph Order Worklist Configuration
OrderVue Configuration Overview
OrderVue Configuration Overview
Briefly, configuring OrderVue settings on the cardiograph includes the following steps:
1
Ensure that all TraceMaster Connection settings are accurate and complete.
2
Test the connectivity between the cardiograph and the configured TraceMaster
Connection. If it is successful, proceed to configuring order settings.
3
Select a TraceMaster connection.
4
Map one or more order outboxes on the TraceMaster server to one or more OrderVue
worklists on the cardiograph. A single cardiograph worklist may be mapped to receive
data from several different outboxes. As part of this mapping, you specify:
–
Which orders are specified to be downloaded to the cardiograph; the orders can be
sorted by status (new or all), priority (STAT or all others) and when the orders are due
(the current day only, or the current day and the following day, or other options).
–
Whether amended or updated orders downloaded to the cardiograph replace the
existing orders, or are added to the list as a new order.
–
Whether the assigned cardiograph user is permitted the ability to download orders
only, or is permitted access to download and search for orders.
5
Save and name the worklist.
6
Conduct a test orders search for the newly created worklist.
7
Select general order settings, including settings for orders loaded onto the cardiograph
from a USB memory stick. These orders originate from the WebSelect Utility application,
which is only used with OrderVue.
Note that you can edit a configured worklist any time after creation. See “Editing Worklist
Settings” on page 4-11.
Before You Begin
To ensure that worklist creation proceeds smoothly and efficiently, have available:


The location/identifying information for order outboxes or POCs from which you will be
pulling orders to build worklists on the cardiograph.
The list of worklists you wish to create. Mapping out the order locations/desired worklist
assignments ahead of time will save you time and effort.
For example, the night shift might have responsibility for all orders originating on the 2nd
and 3rd floors of your facility for a given day. Departments A, B, and C on these floors
could have their orders all mapped to a cardiograph worklist named Floor2-3 for easy
retrieval by shift personnel.
4-3
Configuring OrderVue Settings
Creating a Worklist
Use this procedure for mapping outboxes on the TraceMaster server to worklists on the
cardiograph.
NOTE
In the following procedure, the terms Inbox and worklist are synonymous and are used interchangeably.
To create an OrderVue worklist:
4-4
1
Have available the information listed in “Before You Begin” on page 4-3.
2
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
3
On the menu, touch Configure ECG Network Settings.
4
Touch ECG Mgmt Systems, then touch the OrderVue Settings tab. The Create OrderVue
Inbox screen appears.
5
In the TraceMaster Server field, select a configured TraceMaster connection entry.
Creating a Worklist
6
Under Available Outboxes, touch Refresh to retrieve the available OrderVue outboxes
available on the selected server.
The Available Outboxes list shows the departments that generate orders.
The cardiograph connects to the server and retrieves all of the available entries, and
displays them in the Available Outboxes list; this may take a few moments.This forms the
list of outboxes from which you can pull orders.
7
8
Once the list is refreshed, touch one or more entries from which to collect orders for this
worklist. You can:
–
Hold down the Shift key to select multiple entries.
–
Touch Select All to choose all of the entries.
Once selected, touch the right arrow to move the entries to the Selected Outboxes list.
The worklist you are defining will pull orders from these selected entries. You can
populate the worklist as follows:
–
To remove entries from the Selected Outboxes list, select the entries to remove, and
touch the left arrow to move them back to the Available list.
–
To remove all of the entries from this worklist and start over, touch Select All under
the Selected Outboxes list, then touch the left arrow.
In this example, only one entry was selected.
4-5
Configuring OrderVue Settings
9
4-6
Configure which orders to retrieve from the selected outboxes as follows:
Field
Set as follows ...
Order Download
Options
These options determine whether incoming orders overwrite
the existing worklist or whether they are appended to the end
of the worklist.
Delete and Replace
Touch this option to have all existing orders deleted from the
worklist each time that orders are downloaded.
Append
Touch this option to have new or updated orders added to the
bottom of the worklist (no existing orders are deleted). This
is the default setting.
Download Orders
When enabled, allows orders to be downloaded to this
cardiograph. The option is enabled when the button shows
ON (the default).
Status
These options determine which orders are downloaded to this
worklist.
All
All orders are downloaded to the worklist, regardless of their
status. This is the default setting.
New
Only orders that are new to the system and have not been
previously downloaded to the cardiograph are downloaded.
Priority
These options determine what priority orders are
downloaded to this worklist.
All
All orders are downloaded, regardless of their priority.
STAT
Only orders that are marked as STAT (urgent) are
downloaded to this worklist.
Find Orders
When enabled, allows users to search for orders directly
from the cardiograph. The option is enabled when the button
shows ON (the default).
Creating a Worklist
Field
Set as follows ...
Available Search Range
This option designates the originating time span for pending
orders downloaded to this worklist. This range can be set in
units of hours or days.
The maximum range that can be set for is from up to 99
hours or days previous to the current time or date, or 99
hours or days ahead of the current time or date.
For example, to designate the download of orders that
originate from a timespan of yesterday to up to 9 hours in the
future, type 1 in the Previous field and select Days as the unit.
Then, type 9 into the Next field and select Hours as the unit.
These values also determine the time or date range in which
users can search for orders (if the search feature is enabled).
NOTE Typing 0 in either the Previous or Next fields disables that
specific field when an order search is conducted on the
cardiograph. Typing 0 in both fields removes the time range
entirely from the search criteria.
Previous
Time, set in hours or days, prior to the current date, during
which to search for orders.
Next
Time, set in hours or days, after the current date, during
which to search for orders.
10 When finished, save the worklist by touching Save Settings.
The Save Inbox dialog box appears, prompting you to name the worklist.
The name you specify appears in the Select OrderVue Inbox list on the Edit/Delete OrderVue
Inbox tab.
11 Type the name to identify this worklist, then touch OK.
You are now ready to test the worklist settings.
4-7
Configuring OrderVue Settings
Testing Worklist Settings
After you have defined and named a worklist, test that it retrieves the desired records, as
described in the following procedure.
NOTES
You can also test an individual worklist connection when configuring a worklist on the Create OrderVue
Inbox screen by selecting a worklist and touching Test Search, then following the steps specified here
to retrieve orders.
To test OrderVue worklist settings:
4-8
1
On the OrderVue Settings tab, touch the Edit/Delete OrderVue Inbox tab.
2
In the Select OrderVue Inbox list, select the desired entry, and touch Edit. The selected
worklist settings are displayed in the Edit/Delete OrderVue Inbox screen.
Creating a Worklist
3
Touch Test Search. The Order Test Search window appears.
The TraceMaster Server field shows the server on which the worklist is configured.
4
Touch Refresh under the Available Outboxes list. The available outboxes on the selected
server are retrieved and appear in the list.
5
Touch a specific entry to select it for the test.
6
Enter search information into the applicable fields. This information will be used to search
for orders.
Use the wildcard character (*) to expand the search criteria. Enter as much information as
necessary to retrieve an order.
7
When done, touch Search. Orders that match the entered search criteria appear on the
screen.
If the test is successful, you can proceed to other configuration tasks.
If the test is not successful and no orders appear on the screen, try entering more specific
search information, or consult your network administrator.
You are now ready to set any additional order-related settings using the Edit/Delete OrderVue
Inbox screen. You can also edit an existing worklist using this screen.
4-9
Configuring OrderVue Settings
Setting General OrderVue Options
Follow the procedure below to specify settings that apply to all cardiograph worklists, and to
all orders that are manually downloaded to the cardiograph using a USB memory stick.
Orders that are loaded on the cardiograph from a USB memory stick originate from the
OrderVue WebSelect Utility application. The OrderVue WebSelect Utility application is only
used with OrderVue. For information on the OrderVue WebSelect Utility, see the OrderVue
Web Select Utility Quick Help Card, available as a download from the Philips InCenter site
(incenter.medical.philips.com).
To specify general order settings:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings.
3
Touch ECG Mgmt Systems, then touch the OrderVue Settings tab. The Create OrderVue
Inbox screen appears.
4
Touch the Edit/Delete OrderVue Inbox tab.
The Edit/Delete OrderVue Inbox screen appears.
5
4-10
Set options for downloading orders from a memory stick as follows:
Field
Set as follows ...
USB Memory Stick
Set these options to determine how orders are added to the
USB memory stick.
Editing Worklist Settings
6
Field
Set as follows ...
Delete and Replace
Touch this button to delete all existing orders that have been
previously loaded on the cardiograph from a USB memory
stick each time that new orders are loaded from a USB
memory stick.
Append
Touch this button to add the new orders to the list of orders
downloaded from a USB memory stick (no existing orders
are deleted).
Set the desired Delete Order after Archiving the ECG option to ON or OFF.
This option affects all orders downloaded to the cardiograph and applies to all worklists.
When enabled (set to ON, the default setting), the cardiograph automatically deletes an
order from a worklist once the ECG associated with the order is taken and saved to the
Archive.
7
To edit an existing worklist, see the instructions provided in “Editing Worklist Settings”
on page 4-11.
8
When finished, save the settings by touching Exit.
The Save Settings dialog box appears, prompting you to save your settings.
9
Touch Yes.
Order configuration is now complete.
Editing Worklist Settings
You can edit a configured OrderVue worklist.
To edit settings for an existing OrderVue worklist:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings.
3
Touch ECG Mgmt Systems, then touch the OrderVue Settings tab.
4
Touch the Edit/Delete OrderVue Inbox tab.
The Edit/Delete OrderVue Inbox screen appears.
5
Touch the Select OrderVue Inbox field, and select a configured worklist entry; then touch
Edit.
The settings for the selected worklist appear on the screen.
4-11
Configuring OrderVue Settings
6
Edit the settings as necessary.
To change the name of the worklist, edit the OrderVue Inbox field.
You can add/delete outboxes from which to retrieve orders, change delete/append settings,
and change any of the other settings, as needed.
7
If you added outboxes from which to retrieve orders, be sure to test the connection to each
outbox by touching Test Search.
For details, see “Testing Worklist Settings” on page 4-8.
8
When finished, save the worklist by touching Save Settings. The Save Inbox dialog box
appears, prompting you to save your changes.
9
Touch Yes.
Configuration is complete.
4-12
5
Configuring PDF Export and Remote PC
Settings
1
The PageWriter TC cardiographs with installed software version A.04.01 and higher can
export ECGs as PDF files from the cardiograph to a specified shared folder on any networked
PC.
Further, for service and troubleshooting purposes, the cardiograph can also transmit log files
and custom settings files (contain all configuration information) to a shared folder. As a
convenience, you can also place software updates into this shared folder and load them onto
the cardiograph from this location.
NOTES

ECGs can also be saved as PDF files directly to a USB memory stick from the Archive. The PDF files
can then be loaded onto a PC and viewed using any standard PDF viewer software. Log files and
custom settings files can also be saved to a USB memory stick. Saving files to a USB memory stick
requires no special configuration on the cardiograph.

You can save log files to a USB memory stick at any time by pressing Ctrl + Alt + O from any screen.
Ensure the USB memory stick is firmly inserted into the USB connector before saving the log file.

You cannot export PDF reports or access the remote PC using a modem.
Configuration Overview
Perform the following steps in order to configure the cardiograph to transmit PDF files. If you
are troubleshooting the cardiograph or have another need for the log or custom settings files,
perform these steps to send or receive the appropriate files.
Some steps are performed on the destination PC(s), and others are performed on each
cardiograph that will transmit data to the PC.
Each of these steps (except 3) is described in detail in this chapter.
NOTE
You can create shared folders on one or more networked PCs. If you are using different computers
for PDF export and troubleshooting (log files), repeat the configuration steps on each system.
5-1
Configuring PDF Export and Remote PC Settings
Configuration on the PC
1
Create one or more user accounts on the PC to access the shared folders you create.
2
Create a shared folder on your networked PC to store PDF format ECG reports.
For log and custom settings files, as well as software updates, create a separate shared
folder, named PhilipsTC, for this purpose.
Configuration on the Cardiograph
3
Configure a connection (wired or wireless) from the cardiograph to the PC. For details, see
Chapter 2, “Configuring Network Connectivity.”
4
Configure the remote connection for PDF export, and, if needed, for log/custom settings
file transfer.
5
Test the new connection.
Configuring the PC
Preparing the PC(s) to which you will export PDF format reports and, possibly for
troubleshooting purposes, log or custom settings files, comprises creating shared folders and
user accounts for accessing those folders.
You will specify the “share name” you assign to the shared folder(s) on the cardiograph, as
well as the user name and password to gain access to the folder(s).
Creating User Accounts
Access to the shared folders you will create is controlled by a user name/password that is
defined on each cardiograph, as well as on the PC. We recommend creating separate user
accounts for PDF export folders versus a troubleshooting/service function, to view log and
settings files.
To create a user account:

Create one or more easy-to-identify user accounts on the PC that will be used to access
shared folders, and assign a password to the account(s).
Make a note of the exact user name and password. You will use this information when
configuring your cardiographs.
Proceed to creating a shared folder, as described next.
5-2
Configuring the Cardiograph
Creating Shared Folders
You must create shared folders on the PC to which you will store exported PDF reports, and, if
desired for service purposes, log files and custom settings. You can also use a shared folder to
store software updates for upload to the cardiograph.
To create a shared folder:
1
NOTE
On the PC, create one or more folder in the desired location(s).
If you are defining the folder for logs and custom settings files, you must name the folder PhilipsTC..
For each folder set sharing permissions as described next.
2
Right-click the folder, and select Sharing and Security from the popup menu.
3
Select the Share this folder radio button, then set the sharing options by specifying an easyto-identify share name and the desired number of allowable concurrent connections (that
is, the number of cardiographs that can potentially access the folder at the same time).
NOTE
For the PhilipsTC folder, use the same share name, PhilipsTC
4
Click Permissions.
5
Remove permissions for Everyone, and click Add.
6
Locate the user you added (page 5-2) for this purpose and associate the user to the folder.
7
Give the user Read and Change permission, then click OK.
8
Depending on your site and the security policies in effect, you may need to configure
additional settings on the Security tab.
9
When finished, click OK to close out the dialog box.
Configuring the Cardiograph
Configuring each cardiograph comprises defining two connections: the communication
transfer between the cardiograph and a remote system, over a wired or wireless LAN, and the
PDF export connection. In the case of transmitting log/custom settings files, you must
configure a dedicated Remote PC connection.
For details on configuring the LAN/WLAN connection, see Chapter 2, “Configuring Network
Connectivity.”
The following sections describe setting up the PDF Export and Remote PC connections.
5-3
Configuring PDF Export and Remote PC Settings
Configuring a PDF Export Connection
After configuring user accounts and shared folders, configure the connection to the PC to
which the cardiograph will export PDF reports.
NOTES

These steps are different from configuring a remote PC connection to transfer log/custom setting
files and software updates. For those details, see “Configuring a Remote PC Connection” on
page 5-5.

The Enable SSL, Compression, and Encryption features are not supported with the PDF Export option.
To configure a PDF export connection:
1
Touch Setup on the tool bar. The Configuration Setup and Service Utilities menu appears.
2
On the menu, touch ECG Network Settings. The Configure Network Settings screen
appears.
3
Touch ECG Mgmt Systems. The ECG Management Setup screens appear, and the Create
TraceMaster tab is selected.
4
Under System Type, touch ECG Management.
5
Under Connectivity Settings, touch Server Settings.
6
Under Server Settings, leave the Server URL field blank.
7
In the User Name (EMS) field, type the user name that was created to access the shared
folder (page 5-2).
8
In the Password field, type the password associated with the user name.
9
In the Computer Name field, type the PC name followed by the shared folder’s name, using
the following format: computername\PDFexport_sharename
For example, if the PC computer name is ERT983_12AD and the PDF export folder is
shared as PDF_reports, type: ERT983_12AD\PDF_reports
10 In the ECG Mgmt Version field, select PDF Export.
11 Touch Save Settings. You are prompted to name the new connection.
12 Type a name and touch OK. This name appears in the following locations:
NOTE
–
Archive when selecting the connection for ECG PDF transmission
–
On the Edit/Delete TraceMaster tab on the Setup screen if editing settings associated
with this connection
Although the connection is labeled as a TraceMaster Connection on the Save TraceMaster
connection window, this connection is not related to any TraceMaster operation.
You can now proceed to testing the PDF settings by transmitting a report. See “Transmitting
ECGs as PDF Files from the Archive” on page 5-6.
5-4
Configuring the Cardiograph
PDF Export Issues
Only use the configuration steps below if attempts to export PDF reports as described in this
chapter are not initially successful. In some cases, it is possible that your network does not
have DNS support (the default configuration setting) or your cardiographs may be on a
different subnet from the server to which the PDF files are being exported. In those situations,
you may need to configure a remote site using a specific IP address, as described next.
To configure a connection using a destination IP address
1
Touch Setup on the tool bar. The Configuration Setup and Service Utilities menu appears.
2
On the menu, touch ECG Network Settings. The Configure Network Settings screen
appears.
3
On the LAN/WLAN Settings screen, in the Primary WINS field, specify the IP address of the
server on which to save exported PDF reports.
4
Continue with the rest of the remote site configuration starting with step 3 on page 5-4.
Configuring a Remote PC Connection
A remote PC connection generally is only used for service or troubleshooting purposes. Create
this connection only if needed to transfer log and custom settings files, or to load software
updates to the cardiograph. Note that, in general, using a USB memory stick to load software
updates is the preferred method.
To configure a remote PC Connection:
1
Touch Setup on the tool bar. The Configuration Setup and Service Utilities menu appears.
2
On the menu, touch ECG Network Settings. The Configure Network Settings screen
appears.
3
Touch ECG Mgmt Systems. The ECG Management Setup screens appear, and the Create
TraceMaster tab is selected.
4
Under System Type, touch Remote Computer.
5
In the User Name (EMS) field, type the user name that was created to access the shared
folder (page 5-2).
6
In the Password field, type the password associated with the user name.
7
In the Computer Name field, type the PC name followed by the shared folder’s name,
PhilipsTC, using the following format: computername\PhilipsTC
For example, if the PC computer name is ERT983_12AD, type: ERT983_12AD\PhilipsTC
8
Touch Save Settings You are prompted to name the new connection.
5-5
Configuring PDF Export and Remote PC Settings
9
NOTE
Type a name and touch OK. This name appears in the following locations:
–
Save/Load Settings screen when applying configuration settings
–
Select Remote Computer field under Remote Installation when applying software updates
–
On the Edit/Delete TraceMaster tab on the Setup screen if editing settings associated
with this connection
Although the connection is labeled as a TraceMaster Connection on the Save TraceMaster
connection window, this connection is not related to any TraceMaster operation.
You can now proceed to testing the connection by transmitting a file as described on page 5-7.
Editing Settings
You can edit the settings associated with a connection at any time from the Setup screens.
To edit settings:
1
Touch Setup on the tool bar. The Configuration Setup and Service Utilities menu appears.
2
On the menu, touch ECG Network Settings. The Configure Network Settings screen
appears.
3
Touch ECG Mgmt Systems, then touch the Edit/Delete TraceMaster tab.
4
Touch the Select TraceMaster Server field and select the desired connection, then touch
Edit. The settings associated with the selected connection appear.
5
Edit the settings as necessary.
6
When done, touch Save Settings to save the changes.
To exit the screen without saving the edits, touch Go Back.
Transmitting ECGs as PDF Files from the Archive
ECG reports in the cardiograph’s internal storage, the Archive, can be exported in PDF format.
To export ECG reports as PDF files:
1
Touch Archive on the tool bar. The number on the button (9) indicates how many ECGs
are currently saved to the Main Archive.
2
Ensure that Main Archive - ID Complete is selected. This directory contains all ECGs that
can be exported.
NOTE
Only ECGs that contain all required patient information can be exported. Required patient
information fields are specified by your individual facility.
3
5-6
Touch an ECG to select it for export. A selected ECG is highlighted in blue.
Transmitting or Receiving Log and Custom Setting Files
4
After selecting all ECGs to export, touch the Transfer Destination field, and select the
desired shared folder (page 5-3) as the destination.
5
Touch Transfer to export the selected ECGs in PDF format to the specified folder.
The export is complete.
NOTE
If the export fails, try reconfiguring the connection by specifying a destination IP address. Your
network may not have DNS support (the default configuration setting) or your cardiographs may be
on a different subnet from the server to which the PDF files are being exported. To add a specific IP
address, see page 5-5.
Transmitting or Receiving Log and Custom Setting Files
Log files continuously record operating information about the cardiograph including events,
errors, application integrity, battery power levels, memory use, test results, and user events
related to ECG processing, along with the time and date of each event. These log files are
useful in troubleshooting a technical issue with the cardiograph.
For more information on log files, see the PageWriter TC Cardiograph Service Manual. For
information on using the log files to troubleshoot a technical issue with the cardiograph,
contact the nearest Philips Response Center or certified dealer.
You can send log or custom settings files to a remote PC, or receive custom settings files from
the PC.
NOTE
You can save log files to a USB memory stick at any time by pressing Ctrl+Alt+O from any screen.
Ensure the USB memory stick is firmly inserted into the USB connector before saving the log file.
To transmit or to receive log and custom settings files:
1
Touch Setup on the tool bar. The Configuration Setup and Service Utilities menu appears.
2
On the menu, touch Configure Clinical Default Settings.
3
Touch Save/Load (Settings).
4
Choose the appropriate file to work with:
–
To transmit a custom settings file to the shared folder, touch the Save Custom Settings
field.
–
To transmit a log file, touch the Save Logs field.
–
To load settings from a shared folder, touch the Load Custom Settings field.
5
Select the connection for the PC that contains the shared folder.
6
Touch Save or Load. The applicable Save or Load window appears.
5-7
Configuring PDF Export and Remote PC Settings
7
To save the files to the default file name and location, skip to step 8.
To change the file name or location:
8
a
Touch Browse, and navigate to the location in which to save the files.
b
Rename the file (if desired) and create a new folder (by touching New Folder, if
desired).
c
Touch OK.
Touch Save to save the log files or custom settings files to the specified file name and
location, or touch Load to load files from the specified location.
The process is complete.
5-8
6
Configuring Third Party ECG
Management System Settings
1
The PageWriter TC cardiographs can communicate over an Ethernet LAN, wireless LAN, or
modem with any third party (non-Philips) ECG management system that can accept
completed ECGs in Philips XML format. For information on the Philips ECG XML Schema,
see “Philips ECG XML Information” on page 1-10. You can also configure the cardiograph to
transmit Log files and Custom Settings files (that contain all configuration information) to a
specified shared folder on a third party server. For information see, “Configuring PDF Export
and Remote PC Settings” on page 5-1.
Figure 6-1
PageWriter TC Cardiograph to Third Party (non-Philips) ECG
Management System Workflow
6-1
Configuring Third Party ECG Management System Settings
About Configuring Third Party (non-Philips) Connections
Configuring connectivity between a PageWriter TC cardiograph and a third party ECG
management system involves multiple steps, as described in Table 6-1.
Table 6-1
Configuring Third Party (non-Philips) Connectivity
Step
Description
For more information, see...
1
Configure Wireless LAN
Settings (if necessary); test
wireless LAN connectivity
The appropriate Wireless LAN Installation
Instructions for your PageWriter TC cardiograph
model.
For details, see “Configuring the Wireless LAN
Settings” on page 2-7.
2
Configure wired Ethernet LAN
settings (if necessary); test
LAN connectivity
“Configuring Cardiograph Network Settings” on
page 2-4.
3
Configure third party server
settings, test connectivity
“Configuring a Third Party ECG System
Connection” on page 6-4.
About Philips ECG XML Versions
ECG data is stored on the cardiograph, and then transmitted to the selected server in a predefined Philips ECG XML format. Due to data limitations with the associated XML schema
version, there are restrictions on the supported algorithm version(s) and the ability to transmit
ECG data in an extended 16-lead format to a remote server.
The XML schema version is selected in the TraceMaster Server Version field located on the
Create TraceMaster Connection tab.
NOTE
Even though the Setup screens in the following procedure display TraceMaster or TraceMaster
Connection, the settings are applicable to a third-party ECG management system.
Table 6-2 provides a listing the available XML schema versions, along with the supported
algorithm version, and available support for 16-lead data transmission (on supported
cardiographs) for each XML schema version.
6-2
About Configuring Third Party (non-Philips) Connections
Table 6-2
XML Schema Version Compatibility
Selected Philips XML Schema
Version
XML
Schema
Version
Other EMS - XML 1.03
1.03
Supported Algorithm
Version(s)


Other EMS - XML 1.04
1.04


Other EMS - XML 1.04.01
1.04.01



Philips 12-Lead
Algorithm, version
PH090A
Only 12 leads are
analyzed with
algorithm version
PH090A; no analysis is
provided for extended
leads
Philips 12-Lead
Algorithm, version
PH090A
Only 12 leads are
analyzed with
algorithm version
PH090A; no analysis is
provided for extended
leads
Philips 12-Lead
Algorithm, version
PH090A
Only 12 leads are
analyzed with
algorithm version
PH090A; no analysis is
provided for extended
leads
Available 16-Lead
Support
If a 15 or 16-lead ECG is
transferred to a remote
server, the additional ECG
data for the right side
precordial or posterior
leads is deleted, and the
ECG is transferred in
standard 12-lead format.
Custom extended lead
configurations are not
supported by this XML
version. Only ECGs that
use the specified Posterior,
Balanced, or Pediatric
lead configurations are
supported (see Table 3-2
on page 9-9).
Custom extended lead
configurations are not
supported by this XML
version. Only ECGs that
use the specified Posterior,
Balanced, or Pediatric
lead configurations are
supported (see Table 3-2
on page 9-9).
Philips DXL 16-Lead
ECG Algorithm,
version PH100B; this
version provides full
interpretation for up to
16 leads
6-3
Configuring Third Party ECG Management System Settings
About Security
The cardiograph offers the Secure Sockets Layer (SSL) encryption protocol for the secure
transmission of ECG data between the cardiograph and a remote server.
NOTE
To fully enable SSL encryption, you must enable it both on the cardiograph and on the remote server
that the cardiograph will connect to.
Configuring a Third Party ECG System Connection
The cardiograph transmits ECG data in a specified XML format to a remote server using a
wired or wireless network connection, or using a modem connection. For details, see:

“Configuring a Network Third Party Connection” on page 6-4.

“Configuring a Third-Party Modem Connection” on page 6-7.
Configuring a Network Third Party Connection
You can configure a wireless LAN or Ethernet LAN connection to transfer data between the
cardiograph and a third party system.
NOTE
Even though the Setup screens in the following procedure display TraceMaster or TraceMaster
Connection, the settings are applicable to a third party ECG management system.
To configure a network-connected third party connection:
6-4
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings.
3
Touch ECG Mgmt System.
Configuring a Third Party ECG System Connection
4
Enter data into the fields on the screen as follows:
Field
Set as follows...
Server URL
Type the IP address or the computer name of the third-party
server, using the following format.
http://<IP Address>/
Replace <IP Address> with the IP of the server to connect to, or
with the computer name.
A valid URL address is, for example: http://10.101.2.42/
User Name (EMS)
Type a valid user account that has permission to log into the
server.
Password
Type the password associated with the user name.
Computer Name
This field is only used when configuring a shared folder for
use with the PDF Export, or a remote PC used for log and
custom setting file transfer. For more information, see
Chapter 5, “Configuring PDF Export and Remote PC
Settings.”
Enable SSL
Touch ON/OFF to enable or disable the Secure Socket Layer
(SSL) encryption.
If enabled on the cardiograph, you must also enable SSL on
the ECG management server; otherwise, ECGs will not be
transferred.
NOTE If you are using SSL encryption, you do not need to
enable the separate Encryption option.
Compression
Touch ON/OFF to enable or disable lossless ECG
compression.
This option enables/disables compression of ECGs for
transfer to an ECG management server. Compressing ECGs
results in shorter transmission times. An uncompressed ECG
is generally around 220Kb; compressed, around 40Kb.
When enabled, ECGs are compressed using Zlib, lossless
compression. Upon receipt on the server, the ECG is
uncompressed.
6-5
Configuring Third Party ECG Management System Settings
Field
Set as follows...
Encryption
Touch ON/OFF to enable or to disable data encryption.
Encryption protects patient privacy. This option enables/
disables encryption of ECGs to ensure secure transmission to
the servers. Upon transmission of ECGs to the server, the
cardiograph uses a 40-bit encryption key. Upon receipt on
the TraceMaster server, the ECG file is decrypted prior to
storage.
When enabled, data is encrypted.
NOTE When ENABLE SSL is selected on the cardiograph as
well as on the remote server, you do not need to select the
Encryption option.
XML Version (found
under the TraceMaster
Server Version field)
5
Select the XML version from the dropdown list. For more
information on the available XML versions, see “About
Philips ECG XML Versions” on page 6-2.
Touch Save Settings to save the connection.
The Save TraceMaster Connection dialog box appears, prompting you to name the server
connection. The name you specify is what will appear in the Archive screen dropdown list
on the cardiograph when ECGs are transferred from the cardiograph to this remote server.
6
Type the name to identify this remote server, then touch OK.
The site is saved, and the Edit/Delete TraceMaster Connection screen appears, with the
newly added third party connection displayed in the server list.
You can now continue to configure this server as follows:
6-6

Test the connection (page 6-10).

Set the default server connection to use for this cardiograph (page 6-9).
Configuring a Third Party ECG System Connection
Configuring a Third-Party Modem Connection
The cardiograph can transmit ECG data to a third-party server using the optional modem.
NOTE
WARNING
Even though the Setup screens in the following procedure display TraceMaster or TraceMaster
Connection, the settings are applicable to a third-party ECG management system.
Never connect the modem card to a phone line when the cardiograph is connected to a
patient.
To configure a third party connection with a modem:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings.
3
Touch ECG Mgmt Systems. The Create TraceMaster tab appears, with Server Settings
selected by default.
4
Touch Modem Settings.
6-7
Configuring Third Party ECG Management System Settings
5
Specify fields as follows:
Field
Set as follows...
Modem Card
Read-only field showing the installed modem card.
Phone Number
Type the modem telephone number.
User Name (RAS)
Type a valid user account that has permission to log into the
server.
Password
Type the password associated with the user name.
Domain
The computer name of the server. Required for modem
connection.
The domain is also specified in the User Name field.
Enable SSL
Touch ON/OFF to enable or disable the Secure Socket Layer
(SSL) encryption.
If enabled on the cardiograph, you must also enable SSL on
the TraceMaster server; otherwise, ECGs will not be
transferred.
NOTE If you are using SSL encryption, you do not need to
enable the separate Encryption option.
Compression
Touch ON/OFF to enable or disable lossless ECG
compression.
This option enables/disables compression of ECGs for
transfer to a TraceMaster server. Compressing ECGs results
in shorter transmission times. An uncompressed ECG is
generally around 220Kb; compressed, around 40Kb.
When enabled, ECGs are compressed using Zlib, lossless
compression. Upon receipt on the ECG management server,
the ECG is uncompressed.
Encryption
Touch ON/OFF to enable or to disable data encryption.
Encryption protects patient privacy. This option enables/
disables encryption of ECGs to ensure secure transmission to
a server. Upon transmission of ECGs to the ECG
management server, the cardiograph uses a 40-bit encryption
key. Upon receipt on the server, the ECG file is decrypted
prior to storage.
When enabled, data is encrypted.
NOTE When ENABLE SSL is selected on the cardiograph as
well as on the remote server, you do not need to select the
Encryption option.
6-8
Configuring a Third Party ECG System Connection
6
NOTE
Field
Set as follows...
XML Version (found
under the TraceMaster
Server Version field)
Select the XML version from the dropdown list. For more
information on the available XML versions, see “About
Philips ECG XML Versions” on page 6-2.
Type the name to identify this remote server, then touch OK.
Be sure there are no spaces in the server name; spaces prevent the modem from connecting to
the server.
The site is saved, and the Edit/Delete TraceMaster Connection screen appears, with the
newly added third party connection displayed in the server list.
You can now continue to configure this server as follows:

Test the connection (page 6-10)

Set the default server connection to use for this cardiograph (page 6-9)
Setting the Default Server
After defining one or more third party servers, you must set a default server for this
cardiograph to connect to by default when transmitting ECG data from the Archive. This is the
default server the cardiograph will connect to unless another server is selected from the
Archive prior to transmission.
If no server is configured as the default, this field shows the text, No default connection.
NOTE
Even though the Setup screens in the following procedure display TraceMaster or TraceMaster
Connection, the settings are applicable to a third party ECG management system.
To set the default server:
1
On the Edit/Delete TraceMaster Connection screen, touch the Select TraceMaster Server
field, and select the server to set as the default.
6-9
Configuring Third Party ECG Management System Settings
2
Touch Default.
The name of the selected server now appears in the Current default TraceMaster field.
3
Save your changes by touching Exit, and, when prompted to save, touch Yes.
You are returned to the Configuration Setup and Service Utilities screen.
NOTES

The Time Synchronization Settings are not supported for use with third-party (non-Philips) ECG
management systems.

You can manually set the date and time by touching Manual Time Set.
Testing the Third-Party Connection
Be sure to test the configured connection settings between the cardiograph and the third-party
server.
NOTE
Even though the Setup screens in the following procedure display TraceMaster or TraceMaster
Connection, the settings are applicable to a third party ECG management system.
To test connection to the server:
6-10
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings. The Wire Network tab appears.
3
In the Network Test section, type the IP address of the server to test in the IP Address field.
Editing Third-Party Settings
4
Touch Ping.
If the cardiograph can connect to the server, the test is successful and the cardiograph can
transmit data to the server.
If the test fails, refer to the troubleshooting information, or consult your network
administrator for further assistance.
Editing Third-Party Settings
Once configured, you can edit server settings, as well as change the default server for this
cardiograph to connect to (page 6-9).
NOTE
Even though the Setup screens in the following procedure display TraceMaster or TraceMaster
Connection, the settings are applicable to a third party ECG management system.
To change third party server settings:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings.
3
Touch ECG Mgmt Systems, then touch the Edit/Delete TraceMaster tab.
4
Touch the Select TraceMaster Server field, and select the desired configured servers to edit;
then touch Edit.
The full Edit/Delete TraceMaster Connection screen appears loaded with the settings
assigned to the selected server.
6-11
Configuring Third Party ECG Management System Settings
5
Make changes to the settings as necessary.
To change the name of the server connection, edit the TraceMaster Server field.
6
When finished, touch Save Settings to save your changes.
Once the changes are saved, the cardiograph returns you to the Edit/Delete TraceMaster
Connection tab.
6-12
7
Configuring FAX Settings
1
If you will fax ECGs from the cardiograph, you will need to define a fax recipient.
Special Notes About Fax Transmission
CAUTION

No guarantee is made as to the suitability of a faxed ECG for any particular purpose, due to the
variability inherent in fax technology.

Faxed ECGs should only be sent to secure recipient fax machines.

The PageWriter TC20 cardiograph does not support FAX communication.
Before You Begin
To ensure that fax setup proceeds smoothly and efficiently, have available all fax information,
including recipient names and phone numbers prior to starting.
Creating a Fax Recipient
Use this procedure for creating fax entries on the cardiograph.
To define a fax recipient:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings.
3
Touch FAX. The Create a Fax Recipient tab appears.
7-1
Configuring FAX Settings
4
5
Define fields as follows:
Field
Set as Follows ...
Modem Card
Read-only field showing the installed modem card.
Cover Sheet section
Specify cover sheet options for the fax.
To Name
Type the name of the fax recipient. May specify up to 40
alpha-numeric characters.
From Name
Type the name to use as the sender of the fax. May specify up
to 40 alpha-numeric characters.
From Station ID
Type the Station ID. May specify up to 40 alpha-numeric
characters.
Memo
Type any information to include on the cover sheet. The
memo field can contain a maximum of 300 characters.
FAX number
Type the fax number to dial. You can use any format, for
example, 805-224-0987 or 8052240987.
Save your settings by touching Save Settings.
The Save Fax Recipient Settings dialog box appears, prompting you to name the fax entry.
The name you specify appears in the Select Fax Recipient field on the Edit/Delete a Fax
Recipient tab.
7-2
6
Type the name to identify this entry, then touch OK.
The Fax destination is saved.
You can edit fax recipient information at any time by using the Edit/Delete a Fax Recipient tab.
Editing a Fax Recipient
You can edit a configured Fax entry.
To edit settings for an existing Fax recipient:
1
On the Main screen, touch Setup on the tool bar. The Setup main menu appears.
2
On the menu, touch Configure ECG Network Settings.
3
Touch FAX. The Create a Fax Recipient tab appears.
4
Touch the Edit/Delete a Fax Recipient tab.
The Edit/Delete a Fax Recipient screen appears.
5
Touch the Select Fax Recipient list, and select the desired entry; then touch Edit.
The settings for the selected Fax entry appear on the screen.
7-3
Configuring FAX Settings
6
Make changes as needed.
To change the fax entry name, edit the Fax Recipient field.
7
To save your settings, touch Save Settings. You are prompted to confirm your choice.
8
Touch OK.
The updated fax recipient settings are saved.
7-4
8
Troubleshooting Communication Issues
1
As you configure connectivity between the PageWriter TC cardiographs and remote servers,
and test each connection, you may encounter some communication problems. The following
sections describe some of the more common communication issues, and each section includes
solutions to help you solve various communication issues.
Follow the steps outlined in each section in the order shown.
The following suggestions assume that you have tested ECG transmission between the
cardiograph and a remote server and it failed.
Troubleshooting a Wired Connection
Table 8-1
Troubleshooting PageWriter Cardiograph/Remote Server Communication
Issues
What to do ...
Next steps ...
1
Check all hardware connections. If any cables are loose, re-attach
them and test transmission again.
If transmission fails, proceed to
step 2.
2
Ping the server from the cardiograph.
Proceed to step 3.
Before proceeding, ensure you have the appropriate IP addresses
available.
See “Editing TraceMaster Connection Settings” on page 3-21
(you can use this same procedure for all remote servers).
3
Ping the cardiograph from the server.
If ping fails, proceed to step 4.
8-1
Troubleshooting Communication Issues
Table 8-1
Troubleshooting PageWriter Cardiograph/Remote Server Communication
Issues (continued)
What to do ...
4
On the cardiograph, verify the IP address, ensure that the correct
IP address type is set (DHCP or static), and ensure the computer
name is unique.
See “Configuring Cardiograph Network Settings” on page 2-4.
Next steps ...
If there was an error in either field,
repeat steps 2 and 3.
The computer name must be
unique. If multiple devices have
the same name, one or more
devices will not be recognized on
the network.
If the settings were correct,
proceed to step 5.
5
If the cardiograph connects to the server via a hub, switch, or
router, disconnect it, and connect it directly to the remote server
server hub.
Once directly connected, repeat
steps 2 and 3.
If the ping is successful when
directly connected, the problem is
most likely in the network switch
or router the cardiograph was
originally connected through.
Contact the site’s network
administrator to determine the
LAN port ethernet settings (see
step 6).
If transmission still fails, contact
the Philips Response Center or
your certified dealer.
6
Contact the hospital network administrator to determine the LAN
port Ethernet settings (speed and duplex). For proper
communication, the port must be configured to one of the
following three settings:
–
Auto Negotiate
–
100 Mbps Full Duplex
–
10 Mbps Half Duplex
See “About Auto Negotiation” on page 2-2.
8-2
PageWriter TC Cardiograph Network Configuration Guide
If ping fails with the LAN port set
to any of these settings, it might be
necessary to lock down the
cardiograph to a specific setting
combination.
Troubleshooting a Wireless Connection
Troubleshooting a Wireless Connection
All wireless LAN troubleshooting topics are included in this section.
Table 8-2
Wireless LAN Troubleshooting
Message/Symptom
Possible Cause &
Investigation Step
Possible Solutions
LAN/WLAN
connection is not
available
The network connection
has been broken.
Contact your IT department.
Invalid IP Address
Incorrect IP address
specified for the server
connection.
1
Check the cardiograph’s server configuration
settings. Touch Setup on the main tool bar to
access the server settings.
2
Contact your server administrator for information.
Incorrect subnet mask
specified in the
cardiograph’s server
configuration.
1
Check the cardiograph’s server configuration
settings. Touch Setup on the main tool bar to
access the server settings.
2
Contact your server administrator for information.
Incorrect default
gateway specified in the
cardiograph’s server
configuration.
1
Check the cardiograph’s server configuration
settings. Touch Setup on the main tool bar to
access the server settings.
2
Contact your server administrator for information.
Incorrect Primary
WINS specified in the
cardiograph’s server
configuration.
1
Check the cardiograph’s server configuration
settings. Touch Setup on the main tool bar to
access the server settings.
2
Contact your server administrator for information.
Incorrect Primary DNS
specified in the
cardiograph’s server
configuration.
1
Check the cardiograph’s server configuration
settings. Touch Setup on the main tool bar to
access the server settings.
2
Contact your server administrator for information.
Incorrect directory
specified in the
cardiograph’s server
configuration.
1
Check the cardiograph’s server configuration
settings. Touch Setup on the main tool bar to
access the server settings.
2
Contact your server administrator for information.
Invalid Subnet Mask
Invalid Default Gateway
Invalid Primary WINS
Invalid Primary DNS
Invalid directory
PageWriter TC Cardiograph Network Configuration Guide
8-3
Troubleshooting Communication Issues
Table 8-2
Wireless LAN Troubleshooting
Message/Symptom
Possible Cause &
Investigation Step
Possible Solutions
General wireless
connectivity issues;
unpredictable
connectivity
The wireless
infrastructure is not a
Cisco system, and the
CCX Features setting
in the Summit Client
Utility (SCU) is set to
1
Open the Summit Client Utility (SCU) and change
the CCX Features setting to OFF if the wireless
infrastructure is not a Cisco system. For
information, see the PageWriter TC Cardiograph
Wireless LAN Installation Instructions that came
with the wireless adapter. (Does not apply to
TC20.)
2
Contact your system administrator for more
information.
Optimized
8-4
PageWriter TC Cardiograph Network Configuration Guide
Additional Troubleshooting Information
Additional Troubleshooting Information
The following tables list communication issues you may have with TraceMaster, OrderVue, or
other third party (non-Philips) ECG management system, or Archive operations.
TraceMaster ECG Management System Issues
Table 8-3
TraceMaster ECG Management System Troubleshooting
Message
Possible Cause &
Investigation Step
Possible Solutions
Error. The lead system
used to generate this
ECG is not supported
on the cardiograph.
Please print ECG
directly from
TraceMaster.
ECG XML version is
incompatible
Print the ECG from TraceMaster.
Error. The ECG
originated from a
legacy TraceMaster
system and cannot be
printed. Please print
ECG directly from
TraceMaster.
ECG XML version is
incompatible
Print the ECG from TraceMaster.
The Patient ID field
must be enabled in
order to transfer ECGs
to TraceMaster. Touch
the [ON] button
underneath the
“Enabled” column to
activate the Patient ID
field.
You attempted to
transfer an ECG without
a Patient ID to
TraceMaster.
1
Follow the on screen instructions to enter a patient
ID.
2
Retry the transfer operation.
Required patient
information is missing
from the current ECG
You attempted to
transfer an ECG without
the required information
to TraceMaster.
Enter the required information and attempt the
operation again.
There are no
TraceMaster
connections configured
for use. Please go to
Setup and add a
TraceMaster
connection.
You attempted to access
a TraceMaster server
and no connection has
been configured.
1
Check the cardiograph’s TraceMaster
configuration settings and ensure a valid
TraceMaster server is configured.
2
Check the cardiograph’s LAN/WLAN
configuration settings. Touch Setup on the main
tool bar to access the TraceMaster LAN and
WLAN settings.
PageWriter TC Cardiograph Network Configuration Guide
8-5
Troubleshooting Communication Issues
Table 8-3
TraceMaster ECG Management System Troubleshooting (continued)
Message
Possible Cause &
Investigation Step
Possible Solutions
There is no
TraceMaster server
selected as the default
configuration. Please go
to Setup and select a
default TraceMaster
connection.
You did not configure a
default TraceMaster
server.
1
Check the cardiograph’s TraceMaster
configuration settings and ensure a valid
TraceMaster server is configured as the default
TraceMaster server.
2
Check the cardiograph’s LAN/WLAN
configuration settings. Touch Setup on the main
tool bar to access the TraceMaster LAN and
WLAN settings.
Invalid transfer
destination is selected
You selected an invalid
TraceMaster server.
1
Check the cardiograph’s TraceMaster
configuration.
2
Check the cardiograph’s LAN/WLAN settings.
Touch Setup on the main tool bar to access the
TraceMaster LAN and WLAN settings.
1
Check the cardiograph’s TraceMaster
configuration settings and ensure the correct
TraceMaster server version is selected.
2
Check the cardiograph’s LAN/WLAN
configuration settings. Touch Setup on the main
tool bar to access the TraceMaster LAN and
WLAN settings.
The XML version
associated with this
ECG is not supported
by TraceMaster
ECG XML version is
incompatible
There is no
TraceMaster server to
delete
You attempted to delete
a TraceMaster server
without first selecting
one.
1
Select the TraceMaster server to delete.
2
Delete the TraceMaster server.
Missing network
settings information.
Please enter correct
and complete network
settings.
You attempted to
configure a
TraceMaster without
specifying all of the
correct information.
1
Check the cardiograph’s TraceMaster
configuration settings and ensure that all of the
necessary information has been entered.
2
Check the cardiograph’s LAN/WLAN
configuration settings. Touch Setup on the main
tool bar to access the TraceMaster LAN and
WLAN settings.
8-6
PageWriter TC Cardiograph Network Configuration Guide
Additional Troubleshooting Information
OrderVue Issues
Table 8-4
OrderVue Troubleshooting Issues
Message
Possible Cause &
Investigation Step
Possible Solutions
Command cannot be
completed
The server is busy.
Retry operation.
Command canceled
You canceled the action
or specified invalid
information.
Check the information specified and try again.
Internal error
The orders or patient
demographics list does
not refresh.
Retry the operation.
There is not enough
internal storage
available to save new
orders
Application limitation
Delete unwanted orders.
There is not enough
internal storage
available to download
new orders
Application limitation
Delete unwanted orders.
Not all orders can be
downloaded because
the Worklist is full
Application limitation
Delete unwanted orders.
Orders cannot be
downloaded because
they have been
previously archived
with ECGs. Please
check ECGs saved to
the Main Archive.
Order or patient
demographics specified
for download are
already associated with
an ECG that is currently
saved to the cardiograph
internal Main Archive.
Transmit completed ECGs to the TraceMaster server,
or check the order or patient demographic is not a
duplicate.
Invalid default
TraceMaster
connection for selected
OrderVue inbox.
Please select the
correct TraceMaster
connection for the
inbox.
Incorrect server
specified in the
configuration.
1
Check the cardiograph’s server configuration
settings.
2
Check the cardiograph’s LAN/WLAN
configuration settings. Touch Setup on the main
tool bar to access the LAN and WLAN settings.
Transfer operations use network and server resource,
which may occasionally be unable to service the
requests.
PageWriter TC Cardiograph Network Configuration Guide
8-7
Troubleshooting Communication Issues
Table 8-4
OrderVue Troubleshooting Issues
Message
Possible Cause &
Investigation Step
Possible Solutions
Order Error:
Requested function
failed
Order or patient
demographic
application error
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
Repeat the order or patient demographic procedure
that generated the error message. If the error
persists, record the date and time of the error, and
export the log files. For information on using the
Log Files, see the PageWriter TC Cardiograph
Service Manual.
3
Contact the nearest Philips Response Center or
your certified dealer for assistance.
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
If the error persists, export the log files. For
information on using the Log Files, see the
PageWriter TC Cardiograph Service Manual.
3
Contact the nearest Philips Response Center or
your certified dealer for assistance.
1
Delete unwanted orders or patient demographics.
2
Refine your search criteria.
Order Error: XML
error
XML order error
Orders number
reached the limit of
200. Not all of the new
orders were appended.
Application limitation
The connection to the
server was reset
The network connection
was broken during an
orders or patient
demographics
operation.
1
Retry the operation.
2
Contact your IT department to report the network
is down.
No order source
selected
You attempted to get an
order or patient
demographic without
specifying a source.
Specify the source and retry the operation.
Please select at least
one order
You touched the ECG
button without selecting
an order or patient
demographic.
1
Select an order.
2
Touch the ECG button.
You attempted to delete
an order or patient
demographic.
Check to make sure that you want to delete the selected
order or patient demographic. If so, confirm the
operation. If not, cancel the operation.
Are you sure you want
to delete the selected
order(s)?
8-8
PageWriter TC Cardiograph Network Configuration Guide
Additional Troubleshooting Information
Table 8-4
OrderVue Troubleshooting Issues
Message
Possible Cause &
Investigation Step
Possible Solutions
Selection exceeds
maximum number of
outboxes. Select no
more than 24
outboxes.
Application limitation
Select fewer outboxes and retry the operation.
The Order Search
Range cannot be left
empty. Please enter a
number between 0 and
99.
You attempted to search
for an order or patient
demographic without
specifying the search
range.
Specify a search range and retry the operation.
TraceMaster Remote Query Issues
Table 8-5
TraceMaster Remote Query Issues
Message
Possible Cause &
Investigation Step
Possible Solutions
Remote Query could
not be completed
XML application was
not successfully created
due to a lack of system
resources.
1
Retry the operation.
2
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
TraceMaster returned
the wrong ECG list.
1
Check the cardiograph’s TraceMaster
configuration settings.
2
Check the cardiograph’s LAN/WLAN
configuration settings.
3
Retry the operation.
1
Check the cardiograph’s TraceMaster
configuration settings.
2
Check the cardiograph’s LAN/WLAN
configuration settings.
3
Check to see if the TraceMaster server is up and
running.
Remote Query get list
error
Remote Query get
ECG error
TraceMaster returned
the wrong ECG file.
PageWriter TC Cardiograph Network Configuration Guide
8-9
Troubleshooting Communication Issues
Table 8-5
TraceMaster Remote Query Issues
Message
Possible Cause &
Investigation Step
Possible Solutions
Remote transfer error
appears
Unknown transfer error
including no reply and
unexpected reply.
1
Check the cardiograph’s TraceMaster
configuration settings.
2
Check the cardiograph’s LAN/WLAN
configuration settings.
3
Retry the operation.
1
Check the LAN connection.
2
Check to see if the TraceMaster server is up and
running.
1
Check the LAN connection.
2
Check to see if the TraceMaster server is up and
running.
No reply received from
server


Unexpected reply
received from server
The LAN
connection may
have been
disconnected during
the transfer
operation.
Server may be
down.
Server may be down.
Remote transfer
schema error
The XML schema is not
supported for the
selected TraceMaster
server.
No matching ECG is
found on the selected
server


8-10
The Patient ID may
be incorrect.
Check the TraceMaster server version in the
cardiograph’s TraceMaster configuration settings.
1
Check the patient ID.
2
Check to see if there is an ECG with the same
patient ID.
The ECG you are
looking for does not
exist on the selected
server.
PageWriter TC Cardiograph Network Configuration Guide
Additional Troubleshooting Information
Archive Issues
Table 8-6
Archive Troubleshooting Issues
Message or
Symtpom
Possible Cause &
Investigation Step
Solution
Command timed-out
The remote server is
busy.
Retry server operation.
ECGs with incomplete
required patient
information fields
cannot be transferred
The required
information for the
ECG has not been
entered.
Enter the required ECG information and try the archive
operation again. For more information see Chapter 3
“The Patient Session” of the PageWriter TC
Cardiograph Instructions for Use.
Selected ECG(s)
exceeds available space
on TraceMaster
Remote site
The server is out of
available disk space.
Contact the system administrator and report the error.
Requested Function
could not be completed
Network or modem
phone line was
interrupted during
operation.
1
Retry operation.
2
Inspect cabling to network or analog phone line.
3
Transfer or query operations require reliable access
to the network transport.
USB memory stick was
not fully inserted into
the slot on the
cardiograph.
1
Verify that the USB memory stick is inserted
correctly. Attempting to save ECGs to USB
memory stick that is not accessible will result in an
error message.
2
Retry the operation with fully functioning USB
memory stick that is fully inserted into the USB
slot on the cardiograph.
Insufficient storage
available message
appears when you are
attempting to transfer
files to the USB
memory stick.
Transfer operations use network and server resources,
which may occasionally be unable to service the
requests.
An attempt to transfer
an unsupported ECG
report type was made to
the server.
Inspect ECG that failed the requested operation for
selected format (report type).
There is not enough
space on the USB
memory stick.
1
Check the USB memory stick storage capacity.
2
Free up space on the USB memory stick by
deleting files and retry the operation.
Certain ECG report types are not supported by and will
be rejected by the server.
PageWriter TC Cardiograph Network Configuration Guide
8-11
Troubleshooting Communication Issues
Table 8-6
Archive Troubleshooting Issues (continued)
Message or
Symtpom
Possible Cause &
Investigation Step
Solution
Invalid database
Archive database may
be corrupted.
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
Wait 2 minutes and perform full software
installation. For information on installing
cardiograph software, see the PageWriter TC
Cardiograph Service Manual.
3
Contact the nearest Philips Response Center or
your certified dealer for assistance.
message
When an error occurs
during transfer of
multiple ECGs to a
server, the transfer
process does not
continue and
transferred files are
not deleted.
Application limitation
After pressing the
Archive button, it
takes longer than 40
seconds before the
Archive list is
displayed when the
Main Archive has
more than 130 ECGs
stored.
System slow-down
from full ECG database
Transfer of ECGs to
a USB memory stick
fails and there are
still less than 200
ECGs on the
removable media
device.
No reply received from
TraceMaster Remote
site
Retry the transfer for the remaining ECGs.




8-12
The PageWriter TC cardiograph ECG transfer
operations fail in a known safe manner when multiple
ECG transfer operations are interrupted.
USB memory stick
file system
limitation
Save or delete ECGs from the Main Archive.
There is a known system performance impact when the
near maximum number of ECGs have been stored in
the Main Archive.
Delete unwanted files from the USB memory stick.
Not enough free
space available on
the USB memory
stick to save the
number of selected
ECGs
The server is
unavailable
1
Contact the server administrator and report the
error.
Configuration error
2
Check the IP address and the server URL in the
configuration settings.
PageWriter TC Cardiograph Network Configuration Guide
Additional Troubleshooting Information
Table 8-6
Archive Troubleshooting Issues (continued)
Message or
Symtpom
Possible Cause &
Investigation Step
Solution
Archive function could
not be completed.
Please restart
cardiograph and try
again.
Archive error
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
For information on using the Log Files, see the
PageWriter TC Cardiograph Service Manual.
3
Contact the nearest Philips Response Center or
your certified dealer for assistance.
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
For information on using the Log Files, see the
PageWriter TC Cardiograph Service Manual.
3
Contact the nearest Philips Response Center or
your certified dealer for assistance.
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
Contact the server administrator and report the
error.
Archive process was
terminated due to an
error
Bad reply received
from TraceMaster
Remote site
Archive error
Archive error, bad reply
from server
Unexpected reply
received from
TraceMaster Remote
Site
Archive error,
unexpected reply from
server
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
Contact the server administrator and report the
error.
Invalid XML schema
version
Archive error,
unsupported XML
schema

Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
PageWriter TC Cardiograph Network Configuration Guide
8-13
Troubleshooting Communication Issues
Table 8-6
Archive Troubleshooting Issues (continued)
Message or
Symtpom
Possible Cause &
Investigation Step
Solution
Unsupported XML
version
XML schema of
selected ECG is not
supported by the server.
1
Check the server configuration settings screens to
ensure that the correct TraceMaster server version
or correct XML version is selected.
2
Check that the selected algorithm version is
supported by the selected TraceMasterVue server
version or XML schema version. See Table 3-1 on
page 3-3.
3
Custom lead configurations are not supported.
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
For information on using the Log Files, see the
PageWriter TC Cardiograph Service Manual.
3
Contact the nearest Philips Response Center or
your certified dealer for assistance.
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
For information on using the Log Files, see the
PageWriter TC Cardiograph Service Manual.
3
Contact the nearest Philips Response Center or
your certified dealer for assistance.
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
For information on using the Log Files, see the
PageWriter TC Cardiograph Service Manual.
3
Contact the nearest Philips Response Center or
your certified dealer for assistance.
XML error
XML unicode encoding
is not UTF-16
Error accessing
external XML file
8-14
XML ECG file
corrupted
Invalid encoding
File I/O error
PageWriter TC Cardiograph Network Configuration Guide
Additional Troubleshooting Information
Table 8-6
Archive Troubleshooting Issues (continued)
Message or
Symtpom
Possible Cause &
Investigation Step
Solution
Error XML file is too
large
File is too large
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
For information on using the Log Files, see the
PageWriter TC Cardiograph Service Manual.
3
Contact the nearest Philips Response Center or
your certified dealer for assistance.
1
Restart the cardiograph. See “Restarting the
Cardiograph” on page 8-17.
2
For information on using the Log Files, see the
PageWriter TC Cardiograph Service Manual.
3
Contact the nearest Philips Response Center or
your certified dealer for assistance.
1
Retry the fax operation.
2
For information on using the Log Files, see the
PageWriter TC Cardiograph Service Manual.
3
Contact the nearest Philips Response Center or
your certified dealer for assistance.
1
Check the server configuration settings on the
cardiograph.
2
Touch Setup on the main tool bar to access the
server settings screen.
Error XML file did not
transform
Fax transmission did
not complete
There is no default
TraceMaster server
available for Auto Time
Sync
File I/O error
Fax not completed
Server settings are not
configured correctly.
PageWriter TC Cardiograph Network Configuration Guide
8-15
Troubleshooting Communication Issues
Table 8-6
Archive Troubleshooting Issues (continued)
Message or
Symtpom
Possible Cause &
Investigation Step
Solution
Some ECGs retrieved
from TraceMaster
and printed on the
cardiograph look
different from
TraceMaster prints or
XLi printouts.
Older or nonPageWriter TC source
ECG files were
retrieved. ECG was not
created by a PageWriter
TC cardiograph.
Inspect the printed report date and information
Retrieving and printing older ECG files that were not
sourced by the PageWriter TC cardiograph can have
the following differences when printed:





Error occurred when
deleting the selected
ECGs. Please check the
Error List below
Error occurred when
transferring the
selected ECGs. Please
check the Error List
below for more details.
8-16
Internal Compact Flash
card read/write error
Transmission error
Algorithm version appears as HPxxx on
TraceMaster and PH on PageWriter TC
cardiograph.
Pacer tick marks are not present on PageWriter TC
cardiograph printout.
Frank lead system generates 3 rhythm traces with
flat line and no lead label on PageWriter TC
cardiograph printout.
Custom lead names do not appear on PageWriter
TC cardiograph printout.
PageWriter TC cardiograph prints full
interpretations regardless of original Xli ECG
settings.
1
Retry the operation.
2
If the problem persists, restart the cardiograph. See
“Restarting the Cardiograph” on page 8-17.
3
If the issue is still not resolved, save the log files.
For information on using the Log Files, see the
PageWriter TC Cardiograph Service Manual.
4
Contact the nearest Philips Response Center or
your certified dealer for assistance.
1
Retry the operation.
2
If the problem persists, restart the cardiograph. See
“Restarting the Cardiograph” on page 8-17.
3
If the issue is still not resolved, save the log files.
For information on using the Log Files, see the
PageWriter TC Cardiograph Service Manual.
4
Contact the nearest Philips Response Center or
your certified dealer for assistance.
PageWriter TC Cardiograph Network Configuration Guide
Restarting the Cardiograph
Table 8-6
Archive Troubleshooting Issues (continued)
Message or
Symtpom
Possible Cause &
Investigation Step
Solution
Do you want to
overwrite the existing
patient information
with the selected order
You attempted to use an
order to overwrite
patient information of
an archived ECG.
Check to make sure that you want to overwrite the
information. If so, confirm the operation. If not, cancel
the operation.
Restarting the Cardiograph
To restart the cardiograph:
1
Press and hold the On/Standby button (
cardiograph.
) for 2-3 seconds to shut down the
2
Press the On/Standby button again to power on the cardiograph.
3
If steps 1 and 2 do not work, press the restart button (rear of cardiograph). See Figure 8-1
and Figure 8-2.
After approximately 20 seconds, the PageWriter TC cardiograph software identification
screen appears, followed by an audible beep.
Figure 8-1
Pressing the Restart button on the PageWriter TC50 or PageWriter
TC30 Cardiograph (apply gentle pressure only)
PageWriter TC Cardiograph Network Configuration Guide
8-17
Troubleshooting Communication Issues
Figure 8-2
8-18
Pressing the Restart button on the PageWriter TC70 Cardiograph
(apply gentle pressure only)
4
If steps 1,2, and 3 do not work, remove the batteries and the AC power from the
cardiograph.
5
Reapply power and repeat steps 1 through 3.
PageWriter TC Cardiograph Network Configuration Guide
Index
A
E
ADT, troubleshooting issues 8-7
archive issues, troubleshooting 8-11
auto negotiation, about 2-2
ECG reports, exporting in PDF
format 5-6
Ethernet settings, configuring
manual 2-6
exporting PDF reports 5-6
C
cardiograph, restarting 8-17
configuration screens, about 1-7
configuring the cardiograph
applying settings to multiple
cardiographs 2-3
configuration screens, about 1-7
editing connection settings 5-6
network settings 2-4
PDF export, configuring
connection 5-4
Remote PC connection, defining 5-5
Setup screens, about 1-7
testing PDF export 5-6
testing Remote PC connection 5-7
configuring the PC 5-2
shared folders, creating 5-3
user accounts, creating 5-2
connection settings, editing 5-6
custom settings file
configuring transfer of 5-5
transferring 5-7
customer service telephone
numbers 1-13
D
data compression, about 3-11
data encryption, about 3-12
default TraceMaster server, setting 3-18
DHCP, obtaining IP address
automatically 2-2, 2-5
F
FAX settings
configuring 7-1
creating a recipient 7-1
ECG workflow 1-4
editing 7-3
fixed IP address, using 2-3
H
help, accessing online 1-11
I
InCenter web site 1-10
document errors 1-11
errors opening PDF documents 1-11
registering 1-10
using Adobe Acrobat 1-11
IP address
checking 2-3
obtaining automatically using
DHCP 2-2, 2-5
refreshing manually 2-2
using fixed 2-3, 2-6
viewing 2-3
L
LAN connection
configuring 2-4
configuring (wired) 2-5
status 2-1
troubleshooting 8-1
log files
configuring transfer of 5-5
saving and transmitting 5-7
saving to USB memory stick 5-7
transferring 5-7
M
modem
configuring third-party
connection 6-7
configuring TraceMaster
connection 3-13
ECG fax workflow 1-4
N
network settings
configuring 2-4
configuring for TraceMaster 3-10
configuring manual Ethernet
settings 2-6
configuring wired LAN
connection 2-5
configuring WLAN connection 2-7
connection indicator, about 2-1
DHCP, obtaining IP address
automatically 2-5
fixed IP address, configuring 2-3, 2-6
O
online help, accessing 1-11
orders
creating worklists 4-4
general options, setting 4-10
worklist, testing 4-8
OrderVue
options for downloading orders from
memory stick, setting 4-10
troubleshooting issues 8-7
Index-1
Index
P
PDF export
configuring connection 5-4
troubles with, changing connection
settings 5-5
workflow 1-4
PDF reports, exporting from archive 5-6
Philips InCenter web site 1-10
document errors 1-11
errors opening PDF documents 1-11
registering 1-10
PhilipsTC shared folder, about 5-3
R
refreshing IP address manually 2-2
Remote PC connection
configuring 5-5
testing 5-7
Response Center telephone
numbers 1-13
restarting the cardiograph 8-17
S
Setup screens, about 1-7
shared folders
creating on PC 5-3
PhilipsTC folder, about 5-3
software updates
accessing 1-10
uploading to cardiograph from shared
folder 5-7
SSL security
third party (non-Philips) ECG
management system 6-5
TraceMaster 3-9
T
testing
ping test 2-8
Remote PC connection 5-7
worklist retrieval at the
cardiograph 4-8
testing PDF export 5-6
Index-2
third-party ECG management system
configuring connection with network
setting 6-4
editing connection settings 6-11
setting the default server 6-9
supported XML versions 6-2
testing connection 6-10
TraceMaster
configuring connections 3-2
configuring networked
connection 3-10
configuring with modem 3-13
editing connection settings 3-21
remote query troubleshooting 8-9
setting default server 3-18
SSL encryption 3-9
supported XML schema 3-3
testing connection 3-18
time synchronization,
configuring 3-19
troubleshooting communication
issues 8-5
troubleshooting
ADT issues 8-7
archive issues 8-11
communication issues 8-1
OrderVue issues 8-7
Philips Response Center phone
numbers 1-13
restarting the cardiograph 8-17
TraceMaster issues 8-5
TraceMaster remote query issues 8-9
wired LAN connection 8-1
wireless connection 8-3
U
USB memory stick
Append order setting 4-10
Delete and Replace order setting 4-10
saving log files 5-7
using to save cardiograph
configuration settings 2-3
user accounts, creating 5-2
PageWriter TC Cardiograph Network Configuration Guide
W
wireless connection, troubleshooting 8-3
worklist
creating 4-4
creating for orders 4-4
editing settings 4-11
testing orders 4-8
X
XML schema
supported versions for third party ECG
management systems 6-2
supported versions for
TraceMaster 3-3
Philips Medical Systems
3000 Minuteman Road
Andover, MA 01810 USA
Copyright © 2011
Koninklijke Philips Electronics N.V.
All rights reserved.
PageWriter TC Cardiographs
Network Configuration Guide
Printed in USA
453564114441
Edition 3
July 2011
*453564114441*
*Edition 3*
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