Troubleshoot Fiery option activation

Troubleshoot Fiery option activation
Troubleshoot Fiery option activation
This document contains important information about this release. Be sure to provide this
information to all users before proceeding with the installation.
This document describes how to troubleshoot errors that you might encounter when
activating the license for an optional feature on the Fiery print controller.
When you activate an optional feature, it is very important that you record the following
information:
• Fiery print controller ID (located in BIOS Setup under Printer Setup)
• Name of option
• License Activation Code (LAC)
TABLE 1:
Error messages and recommended actions
N OTE : For the definition of bold terms in this table, see the glossary on page 10.
Message ID Error message
Action
From the license activation software:
The code you enter is invalid,
please correct it and try again.
The LAC is not in the correct format. Try
entering the LAC again. Refer to the LAC card if
you have one.
The file you selected is invalid,
During manual activation, you obtained a license
please select a different one and try file from the EFI licensing website. Check that
again.
you selected the correct license file to upload.
If the error still occurs, for Fiery JobMasterImpose-Compose options, you can restore Fiery
JobMaster-Impose-Compose options and try to
activate again.
© 2013 Electronics For Imaging
4 January 2013
Error <number>
System error. Please contact Fiery
dealer or EFI technical support.
There is a problem with the license file. Try
repeating the activation process from the
beginning. If the error occurs again, for Fiery
JobMaster-Impose-Compose options, restore the
options and try to activate again. If the error still
occurs, contact technical support and provide the
error code shown in the message.
Error <number>
Proxy configuration is incorrect or
proxy server is down.
There is no Internet connection. Check that the
proxy settings are correct and try again. If the
problem persists, contact your network
administrator.
Proxy setting incorrect.
Connection could not be
established.
There is no Internet connection. Check that the
proxy settings are correct and try again. If the
problem persists, contact your network
administrator.
45115236
*45115236*
2
Message ID Error message
Error <number>
Session expired. Please start again
from Command WorkStation.
Action
The license activation software was used in a
different browser window more recently than this
one. To continue, close this window and open a
new one:
• If you are activating a license for an option
installed on the Fiery print controller, click the
Manage button in Configure (in Command
WorkStation or in WebTools).
• If you are activating a license for a Fiery
JobMaster-Impose-Compose in Command
WorkStation, right-click a job and select
Preview. In Preview, select Help > Manage
License.
Error <number>
Please reinstall Fiery Software and
try again.
The license activation software module is
corrupted and Fiery system software must be
reinstalled. Please contact technical support and
provide the error code shown in the message.
Error <number>
Please reinstall Command
WorkStation and try again.
The license activation software module is
corrupted. Reinstall Command WorkStation and
try again.
• On Windows, go to Control Panel > Add or
Remove Programs and start Fiery User Software
in maintenance mode. Select the Repair option
and then select Command WorkStation.
• On Mac OS, use Fiery Software Uninstaller to
uninstall Command WorkStation, and then
reinstall Command WorkStation.
From the EFI licensing service:
XX0004
License Activation Code is invalid. The LAC is not recognized. Check that you
entered the correct LAC. Refer to the LAC card if
you have one.
XX0007
This option is already activated.
Check that the LAC is correct for the option that
you want to activate.
XX0016
License Access Code has already
been used and is no longer valid.
The license has already been activated for another
computer.
• For Fiery JobMaster-Impose-Compose, you can
deactivate the license on the other computer
and then activate it on this one.
• For Fiery print controller options, these options
are not transferable. You must obtain a new
LAC.
XX0017
You must first choose the Request
File to upload.
You should have generated a request file on the
Fiery print controller or the computer where the
license will be activated. The EFI licensing website
needs this request file to generate your license file.
3
Message ID Error message
Action
XX0018
Call to the web service failed.
You submitted the wrong request file or the
Please make sure that the input file request file is corrupted. Try submitting a
is correct.
different request file. If the error occurs again, try
regenerating the request file.
XX0025
Unable to activate: Error Code
<number>
An error occurred on the EFI licensing service.
Contact technical support and provide the error
code shown in the message, the LAC, and the
serial number of your Fiery print controller.
XX0002
Server failure.
The EFI licensing website is unavailable. Try again
later.
XX0009
Unable to determine option
information.
The EFI licensing website is unavailable. Try again
later.
XX0006
This option contains unsupported
features and cannot be activated.
Check that the feature(s) activated by the LAC are
correct for your Fiery print controller model.
Also check that you are not trying to use an LAC
for a Fiery print controller option to activate a
license for Fiery JobMaster-Impose-Compose, or
vice versa.
XX0011
Your system does not support some The LAC activates multiple features and one or
of the features included in this
more features is not supported, as shown in the
option. Do you want to continue? list. Obtain a new LAC that has only features that
are supported.
If you continue, you will not be able to use any
unsupported features and you cannot use the LAC
again.
XX0008
Some features of this option are
already activated. Do you want to
continue?
The LAC activates multiple features and one or
more features is already activated, as shown in the
list. Obtain a new LAC that has only features that
are not already activated.
If you continue, you will be paying twice for the
same feature.
From the EFI licensing service (Fiery JobMaster-Impose-Compose options only):
XX0026
Unable to deactivate: Error Code
<number>
Try to restore Fiery JobMaster-Impose-Compose
options and deactivate again. If the error still
occurs, contact technical support and provide the
error code shown in the message.
XX0024
Unable to reactivate: Error Code
<number>
Try to restore Fiery JobMaster-Impose-Compose
options and reactivate again. If the error still
occurs, contact technical support and provide the
error code shown in the message.
XX0027
No ID found.
No licenses have been previously activated on this
computer, so you cannot restore any licenses.
4
Activating a Fiery option
To activate a Fiery option, you need a License Activation Code (LAC) for the option. If you
do not have an LAC, contact your Fiery dealer or printer manufacturer to obtain it.
The activation process depends on whether there is Internet access:
• Use automatic activation if the Fiery print controller or the computer where the option is
installed is connected to the Internet (see page 4).
• Use manual activation if the Fiery print controller or the computer where the option is
installed is not connected to the Internet (see page 4).
Automatic activation
TO ACTIVATE A FIERY OPTION AUTOMATICALLY:
1 For Fiery print controller options: In Command WorkStation, go to Device Center > General >
General Info and click Manage. Or in WebTools Configure, click Manage.
For Fiery JobMaster-Impose-Compose options: In Command WorkStation, right-click a job and
select Preview, and then select Help > Manage License.
2 Click Activate.
3 To agree to the terms and conditions of the license agreement, click Continue.
4 For License Activation Code, type the LAC and click Continue.
5 If the Fiery option name is correct, click Activate.
The Fiery option is activated.
6 Click Finish.
Manual activation
If your computer is not connected to the Internet, manual steps are required to transfer data
between your computer and the EFI licensing website using another computer that is
connected to the Internet.
TO ACTIVATE A FIERY OPTION MANUALLY:
1 For Fiery print controller options: In Command WorkStation, go to Device Center > General >
General Info and click Manage. Or in WebTools Configure, click Manage.
For Fiery JobMaster-Impose-Compose options: In Command WorkStation, right-click a job and
select Preview, and then select Help > Manage License.
2 Click Activate.
3 To agree to the terms and conditions of the license agreement, click Continue.
4 For License Activation Code, type the LAC and click Continue.
5 Click Continue to proceed with the manual process.
6 Click Create Request File and save the file.
5
7 Copy the request file to a computer that is connected to the Internet.
8 On the computer that is connected to the Internet, open a browser and go to
licensing.efi.com.
9 Click Browse, select the request file, and then click Upload.
10 If the Fiery option name is correct, click Continue.
A license file is generated.
11 Click Download License File and save the file.
12 Copy the license file to the computer where you first entered the License Activation Code.
13 Return to the Generate License window and click Yes.
14 Click Browse, select and open the license file, and then click Activate.
The Fiery option is activated.
15 Click Finish.
Deactivating a Fiery JobMaster-Impose-Compose option
If you want to transfer the license for a Fiery JobMaster-Impose-Compose option from one
computer to another, you must first deactivate the option. Deactivation makes the License
Activation Code (LAC) for the option available again. You can activate the license on another
computer using the LAC.
The deactivation process depends on whether your computer is connected to the Internet:
• Use automatic deactivation if your computer is connected to the Internet (see page 5).
• Use manual deactivation if your computer is not connected to the Internet (see page 6).
After deactivation is complete, you can view deactivation status and LAC of an option in the
deactivation history (see page 6).
Automatic deactivation
TO DEACTIVATE A FIERY JOBMASTER-IMPOSE-COMPOSE OPTION AUTOMATICALLY:
1 In Command WorkStation, right-click a job and select Preview, and then select Help > Manage
License.
2 Under Activated Options, click Deactivate next to the option that you want to deactivate.
N OTE : If there is no Deactivate button next to the option, the option is activated by a dongle.
3 Click Continue to confirm the deactivation.
The Fiery option is deactivated, and the LAC is displayed.
4 Click Finish.
6
Manual deactivation
If your computer is not connected to the Internet, manual steps are required to transfer data
between your computer and the EFI licensing website using another computer that is
connected to the Internet.
TO DEACTIVATE A FIERY JOBMASTER-IMPOSE-COMPOSE OPTION MANUALLY:
1 In Command WorkStation, right-click a job and select Preview, and then select Help > Manage
License.
2 Under Activated Options, click Deactivate next to the option that you want to deactivate.
N OTE : If there is no Deactivate button next to the option, the option is activated by a dongle.
3 Click Deactivate to confirm the deactivation.
4 Click Continue to proceed with the manual process.
5 Click Create Request File and save the file.
The Fiery option is deactivated, and the LAC is displayed.
6 Click Finish.
7 Copy the request file to a computer that is connected to the Internet.
8 On the computer that is connected to the Internet, open a browser and go to
licensing.efi.com.
9 Click Browse, select the request file, and then click Upload.
The LAC is available for reuse.
View deactivation status and LAC
TO VIEW THE DEACTIVATION STATUS AND THE LAC OF AN OPTION:
1 In Command WorkStation, right-click a job and select Preview, and then select Help > Manage
License.
2 Click the deactivation history icon.
Deactivated options and their corresponding LACs are listed. If an option is selectable, the
deactivation may be incomplete.
3 To complete a deactivation, select the option, click Deactivate, and continue with manual
deactivation.
See “Manual deactivation” on page 6 for more information.
7
Reactivating a Fiery JobMaster-Impose-Compose option
If the license for a Fiery JobMaster-Impose-Compose option is corrupted, the option does not
function even though it appears to be activated. When your computer starts, it attempts to
reactivate a corrupted license by contacting the licensing server. If reactivation fails (because of
a network interruption, for example) you can try to reactivate the option. You do not need to
enter the LAC.
The reactivation process depends on whether your computer is connected to the Internet:
• Use automatic reactivation if your computer is connected to the Internet (see page 7).
• Use manual reactivation if your computer is not connected to the Internet (see page 7).
Automatic reactivation
TO REACTIVATE A FIERY JOBMASTER-IMPOSE-COMPOSE OPTION AUTOMATICALLY:
1 In Command WorkStation, right-click a job and select Preview, and then select Help > Manage
License.
2 Under Activated Options, click Reactivate next to the option that you want to reactivate.
The Fiery option is activated.
3 Click Finish.
Manual reactivation
If your computer is not connected to the Internet, manual steps are required to transfer data
between your computer and the EFI licensing website using another computer that is
connected to the Internet.
TO REACTIVATE A FIERY JOBMASTER-IMPOSE-COMPOSE OPTION MANUALLY:
1 In Command WorkStation, right-click a job and select Preview, and then select Help > Manage
License.
2 Under Activated Options, click Reactivate next to the option that you want to reactivate.
3 Click Continue to proceed with the manual process.
4 Click Create Request File and save the file.
5 Copy the file to a computer that is connected to the Internet.
6 On the computer that is connected to the Internet, open a browser and go to
licensing.efi.com.
7 Click Browse, select the request file, and then click Upload.
A license file is generated.
8 Click Download License File and save the file.
9 Copy the license file to the computer where you are reactivating the license.
8
10 Return to the Generate License window and click Yes.
11 Click Browse, select and open the license file, and then click Activate.
The Fiery option is reactivated.
12 Click Finish.
Restoring activated Fiery JobMaster-Impose-Compose options
If the licensing record for Fiery JobMaster-Impose-Compose options is not available (because
you reinstalled the system software on your computer, for example) previously activated
options do not appear to be activated. When your computer starts, it attempts to restore the
licensing record by contacting the licensing server. If the restore fails (because of a network
interruption, for example) you can try to restore the options.
The restore process depends on whether your computer is connected to the Internet:
• Use automatic restore if your computer is connected to the Internet (see page 8).
• Use manual restore if your computer is not connected to the Internet (see page 8).
Automatic restore
TO RESTORE PREVIOUSLY ACTIVATED FIERY JOBMASTER-IMPOSE-COMPOSE OPTIONS AUTOMATICALLY:
1 In Command WorkStation, right-click a job and select Preview, and then select Help > Manage
License.
2 Click the link in the message about restoring licenses.
The Fiery JobMaster-Impose-Compose options are restored.
3 If you have no additional options to activate, click OK. Otherwise, to activate additional
options, click Continue.
Manual restore
If your computer is not connected to the Internet, manual steps are required to transfer data
between your computer and the EFI licensing website using another computer that is
connected to the Internet.
TO RESTORE PREVIOUSLY ACTIVATED FIERY JOBMASTER-IMPOSE-COMPOSE OPTIONS:
1 In Command WorkStation, right-click a job and select Preview, and then select Help > Manage
License.
2 Click the link in the message about restoring licenses.
3 Click Continue to proceed with the manual process.
4 Click Create Request File and save the file.
5 Copy the file to a computer that is connected to the Internet.
9
6 On the computer that is connected to the Internet, open a browser and go to
licensing.efi.com.
7 Click Browse, select the request file, and then click Upload.
A license file is generated.
8 Click Download License File and save the file.
9 Copy the license file to the computer where you are restoring options.
10 Return to the Generate License window and click Yes.
11 Click Browse, select and open the license file, and then click Restore.
The Fiery JobMaster-Impose-Compose options are restored.
12 Click Finish.
Configuring a proxy server
When your computer tries to connect to the licensing server and finds no Internet
connection, it may be because your organization uses a proxy server to connect to the
Internet. You can configure the proxy server settings and then proceed with licensing.
TO CONFIGURE A PROXY SERVER:
1 When you are trying to contact the licensing server and no Internet connection is detected,
click Configure network setting.
2 Type the requested values and click Apply.
10
Glossary
activated options
Options shown as “activated” are ready to use.
activate
Make a Fiery option ready for use through licensing.
available options
Options shown as “available” are supported by your Fiery print controller and can be
activated after purchase.
deactivate
Remove an activated Fiery JobMaster-Impose-Compose option from Command
WorkStation.
LAC
License Activation Code. This unique code activates a Fiery option that you have purchased.
license file
For manual activation, you receive a license file from the EFI licensing website in response to
the request file that you have submitted.
manual activation
The process of obtaining a license for a purchased Fiery option in order to activate the option.
Manual activation is needed if the computer where the license is to be activated is not
connected to the Internet.
reactivate
If the license for a Fiery JobMaster-Impose-Compose option is corrupted, the option does not
function even though it appears to be activated. In this case, you can reactivate the license to
make its function available again.
request file
For manual activation, you generate a request file and submit it to the EFI licensing website
to obtain a license file.
restore
If the licensing record for Fiery JobMaster-Impose-Compose options is not available,
previously activated options do not appear to be activated. In this case, you can restore the
licenses to make the previously activated options functional again.
To restore, open the Help in the Fiery JobMaster-Impose-Compose license activation
software and click the link in the Troubleshooting section.
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