HP Operations Orchestration software

HP Operations Orchestration software
HP Operations Orchestration software
Data sheet
HP Operations Orchestration helps reduce
operational costs and improve service quality
by automating routine IT tasks, such as repetitive
maintenance, change provisioning, and incident
resolution.
Slashing operational costs with IT
Process Automation
With the increasing scale and complexity of
data centers—including applications, virtual and
physical servers, networking devices, desktops,
and storage infrastructure—many IT organizations
have implemented critical IT management systems.
These systems include data center automation tools,
service desk tools, ticketing systems, and monitoring
tools to manage the growing complexity of the data
center. However, implementing and managing these
disparate systems in support of IT management
processes—such as event and incident management,
change management, virtualization, and disaster
recovery tasks—result in manually coordinated
hand‑offs, which increase operational cost,
time‑to‑market, and risks to service availability.
For example, an HP OO customer (NSRI) saved over
$5 million annually by reducing the mean time to
resolution from two-three hours to seconds by using HP
OO for incident/problem management. NSRI was also
able to handle the expansion of infrastructure without
adding to their support staff.
Common usage scenarios currently being implemented
by customers using HP OO can be found in Table 1.
Create, document, and enforce
standard ITIL-based processes
Author
HP OO Studio is the flow authoring and deployment
tool in HP OO. Intuitive drag-and-wire capabilities
in Studio allow users to design, create, share, and
customize flows with little or no programming skills.
Studio supports collaboration between multiple
authors through version control capabilities. The
HP Operations Orchestration (HP OO) helps reduce
powerful built-in debugger that allows testing of
operational costs and improve service quality
flows on multiple environments accelerates content
by automating routine IT tasks, such as repetitive
development and enables validation of flows for
maintenance, change provisioning, and incident
resolution. HP OO integrates with your IT environment to reliable execution.
ensure minimal impact on current procedures and tools
Many IT organizations create scripts to perform standard
while fully utilizing your existing IT investments.
tasks. However, they use largely manual processes for
task execution, and there are limits to this approach.
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Scripts for complex processes that touch multiple systems
and applications are difficult to create. Scripts are also
hard to maintain, hard to share and re-use, cannot be
validated for reliability prior to execution, and are
not auditable. HP OO addresses the limitations of
scripting by reducing the administrative complexity of
flow creation and authoring through an easy‑to‑use
drag-and-wire Studio.
reduces the time to deploy a single change to a large
group of devices or to coordinate related changes
to different device types (for example, server and
storage devices). HP OO provides the ability for
real-time inspection of step-by-step results and outcomes
of flows. Flows can be executed in three different modes
depending upon preference, including:
Deploy
Studio also allows users to easily deploy flows. Studio
allows users to compare and promote flows across
multiple environments (development, test, staging, and
production). Standard processes can be documented
and structured documentation can be generated to
support compliance requirements using Studio.
•Automatically triggered in a self-healing or
automatic mode: These may be initiated from HP
and third-party systems or applications
Run
HP OO offers flexibility in flow execution to reduce
administrative time and increase agility. Flows may
also be executed sequentially or in parallel, which
•Frontline operator: This is initiated in a guided mode
•Pre-scheduled mode: This mode utilizes OO’s
built-in scheduling feature or allows use of a
third-party scheduling tool to run flows at specific
frequency and time
Table 2 provides a list of the typical tasks performed
using HP OO and the features that support these tasks.
Table 1: Common HP Operations Orchestration usage scenarios
Incident management
Change management
Virtualization
Disaster recovery
• Service down detected in HP
Operations Manager (OM)
• Requestor creates SM ticket to
provision a server
requests additional server
• User
capacity through self-service portal
• Alert launches OO flow
• Change Advisory Board reviews
and approves ticket
• Request launches OO flow that
prompts user for parameters
• OO validates approval
status on SM change ticket
for failing over from primary
system to destination system
approval launches OO flow
• Ticket
• OO opens SM change ticket to
provision a new VM
• OO flow takes ownership of
OM alert
• OO opens incident ticket in HP
Service Manager (SM)
• OO workflow performs
diagnostics and repair
procedure to fix service, such as
restarting the service
• OO flow executes change
operations using HP Server
Automation (SA)
• OO flow updates and closes
SM ticket
• OO flow updates SM ticket with
full audit trail
• O O flow updates HP Universal
CMDB with accurate data
center state
• OO flow acknowledges the OM
alert event
• OO flow notifies Change
Control Board
• OO closes SM ticket
• OO checks hypervisor capacity
and provisions additional
storage through HP Storage
Essentials, if necessary
• OO triggers SA to provision
the new VM and configure
the software
• OO performs checks to confirm
successful completion
• OO closes SM ticket
• OO validates health and
configuration of destination
system
• OO disables monitoring and
clustering on primary system
• OO performs failover tasks,
validates success, and
updates SM ticket
• OO re-enables monitoring
and clustering for destination
systems
• OO notifies stakeholders that
DR event complete
• OO acknowledges alert and
closes SM ticket
These are only some examples of how HP Operations Orchestration can seamlessly direct complex IT workflows and coordinate information sharing across
disparate systems and teams.
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Table 2: Process Lifecycle Automation using HP Operations Orchestration
App
Support
Network
Operations
Center
Operations Orchestration
Automate change approval, alert/event triage, routine
networking tasks
Monitoring
Ticketing
Process Lifecycle Automation
IT Teams
System Admin
Network Admin
Author
Deploy
Run
Report
• Drag-and-drop
studio
• Out-of-the-box
flow templates
• Out-of-the-box
integration
adapters
• Built-in debugger
• Direct script
import
• Version tracking
and control
• Publish/deploy
• Workflow sharing
import/export
• Documentation
generator
• Enterprise
security model
• Single sign-on
integration
• Visually guided
mode
• Fully-automated
mode
• Scheduled mode
• Gated transitions
• Browse and
search in
browser UI
• Automatic audit
trails
• OOTB dashboard
reports
• MTTR trending
reports
• Built-in ROI
calculator
• Dynamic drill down
• Out-of-the-Box ITIL
Reports
• Custom reporting
Accelerator Packs
Operations Orchestration Content
Operations
Global Deployment Architecture
Automation Platform
Scalable
BSA Essentials
Out-of-the-box content for immediate value
HP Operations Orchestration includes over 3800
out-of-box operations, flows, and integration adapters.
The included operations and flows offer tremendous
flexibility in terms of supporting many different
platforms and products. The comprehensive coverage
of integration adapters for systems management
products offers the freedom to use existing products
without major tweaks or reprogramming.
Table 3 provides a list of the important Accelerator
Packs in HP OO. Table 4 includes the list of Integrations
with Systems Management tools.
Secure
IT Systems
Event
Console
Configuration
Management
Databases
Utilities
Extensible
HP OO’s reporting feature allows you to create custom
reports for executed flows. For example, a user could
run a report to list all flows that ran in a specific week
and failed. Coupled with HP OO’s ability to generate
HTML documentation automatically based on the
flows and operations, the reporting feature provides
unprecedented flexibility to handle internal as well as
external audits.
Key benefits of HP Operations
Orchestration
•Reduced operational cost: Automates manual,
repetitive, and error-prone tasks so IT staff can
refocus on strategic initiatives
Reporting and dashboard
HP OO provides a built-in ROI (return on investment)
•Improved service quality: Reduces escalations and
calculator to define, compute, and report the benefits
mean time to repair (MTTR) by automating event and
of executing flows. HP OO Studio allows users to
incident triage, diagnosis, and resolution
specify the ROI for each flow; the dashboard in HP OO
Central reports the cumulative ROI from executing the
•Coordinated change and tasks across siloed systems
workflow in the production environment. This enables IT
and teams: Reduces inefficiency, complexity, and
managers to demonstrate the value of HP OO without
risk associated with manual hand-offs
having to use external tools, scripts, or spreadsheets.
The right panel in Figure 2 shows flows executed in the
last seven days with associated ROI values.
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Figure 1: IT process automation workflow
Orchestrate complex IT workflows seamlessly across your enterprise data center.
•Increased business agility: Reacts more quickly to
changing business needs by reducing the time to
deploy new infrastructure and provision end-to-end
business services
•New auditable process: Documents and enforces
ITIL‑compliant, standardized processes
•Increased time-to-value: Leverages out-of-the-box
content based upon best practices and integrations
to HP and third-party system management tools
•Ease of workflow creation: Reduces administrative
complexity by decreasing the need for dedicated
development resources to author flows
HP Services
Get the most from your software investment.
HP provides high-quality software services that
address all aspects of your software application
lifecycle needs. With HP, you have access to
standards-based, modular, multi-platform software
coupled with global services and support. The
wide range of HP service offerings—from online
self-solve support to proactive mission-critical
services—enables you to choose the services that
best match your business needs.
An integral component of achieving
Business Service Automation
For an overview of HP software services, visit
www.managementsoftware.hp.com/service
Business Service Automation is achieved by automating all
of the devices that comprise the business service—across
client, server, network, and storage. Business Service
Automation is an integrated process that orchestrates
changes, from simple tasks to end-to-end business service
provisioning, across each IT domain’s tools and teams.
HP OO—through its tight integration to HP and third-party
systems management, automation, ticketing, and CMDB
solutions—automates end-to-end IT management processes
by unifying the underlying technologies and teams in
support of the business service.
To learn more about HP Software Customer
Connection, a one-stop information and learning
portal for software products and services, visit
www.hp.com/go/swcustomerconnection
To access technical interactive support, visit HP
Software Support Online at
www.hp.com/managementsoftware/services
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Figure 2: HP OO Central showing flow dashboard
Table 3: Accelerator Packs (Flow Templates)
Category
Supported platforms
Out-of-the-box content examples
Operating systems
Microsoft Windows, Red Hat/SUSE Linux,
Solaris, FreeBSD
File system/memory diagnostics, service status, service restart, start/kill
process, server reboot, clean logs, delete files, health check
App servers
BEA Weblogic, Citrix Presentation Server, JBOSS,
Tomcat, IBM Websphere
Check application list, get application state, query server configuration,
start/stop server, deploy/start/stop application, add/remove user, run
garbage Collection)
Networking
Cisco, Network Diagnostics, Web operations
Enable/disable CDP, enable/disable routing, remove/modify VLANs,
add/delete users to routers, change interface IP, set banner for routers,
connectivity diagnostics, website health check, find Web pages with
dead links
Databases
Oracle, MS SQL Server, Sybase
List databases, number of active connections/processes, integrity check
for database/table, database server/tablespace diagnostic, PLSQL
search, Top SQL stats
Virtualization
VMware Server, VMware Virtual Infrastructure,
Microsoft Hyper-V, Citrix XenServer, Citrix Presentation Server
Create/start/stop VMs, migrate (hot/cold) VMs, snapshot VMs, get VM
info, reboot/shutdown guest, virtual network operations
Table 4: Integrations with Systems Management Tools
Category
Supported systems management tools
Out-of-the-box content examples
Service desk
HP Service Desk, HP Service Manager, BMC Remedy, HP Peregrine
Service Center, CA Service Desk
Open incident/change ticket; Update incident/change ticket; Close
incident/change ticket
Monitoring
HP Openview Operations, HP Operations Manager, HP Network
Node Manager, BMC Patrol, IBM Netcool, CA Network and Systems
Management, IBM Tivoli, MOM, SCOM 2007
Own alert, acknowledge alert, close alert, create alert, update priority,
enumerate alerts
Configure and change
HP Server Automation, HP Network Automation, HP Client Automation, HP Provision server, remediate server, attach server to policy, add patch to
Storage Essentials, Microsoft SMS, Symantec Altiris
policy, approve blocked job/task, start VM create, provision storage
to host
CMDB
HP uCMDB, BMC Atrium
Add/delete object, add/delete relationship, get topology map, get/list
class, get/list job runs
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Table 5: Glossary of HP Operations Orchestration terms
Term
Description
HP OO Studio
HP OO’s flow authoring and deployment tool. Studio provides an easy to use interface to
create and customize new flows, debug flows, generate documents, and deploy flows across
environments with single sign-on integration
HP OO Central
Includes the flow engine that executes the flows and also provides an administrative interface
to manage users and flows. In addition, OO Central also provides dashboard and reporting
capabilities for ROI and execution metrics for flows
Operation
An action and, optionally, subsequent manipulation of the data that the action produces.
For example, an operation may perform the “dir” command to obtain the list of files in a
Windows directory
Flow (sometimes referred to as an OpsFlow)
A logically linked sequence of steps; each step represents an operation. A flow can perform
any task that you can program, on any computer anywhere on an intranet, extranet, or the
Internet. For example, a flow may check to see whether a service is running, and if not,
restart it
Integrations
Operations that provide the ability for HP OO to work with common systems management
tools such as ticketing, monitoring and event consoles, virtualization, CMDB, and data center
automation. HP OO provides integration with both HP and third-party management tools
Accelerator packs
Combinations of flows, typically grouped by platform, that provide the ability to manage
different software platforms and tools such as operation systems, Web/app servers,
databases, networking, and others
Content
A generic term that refers collectively to both Integrations and Accelerator Packs in HP OO
Process
A non-OO-specific term. May be defined as “a series of actions or steps towards achieving
a particular end.” Processes are modeled in HP OO to create a flow
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Technology for better business outcomes
To learn more, visit www.hp.com/go/btosoftware
© Copyright 2008–2009 Hewlett-Packard Development Company, L.P. The information contained herein
is subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should be
construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or
omissions contained herein.
4AA1-5782ENW Rev. 4, March 2009
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