Enable Your Verifone Terminal for EMV Today

Enable Your Verifone Terminal for EMV Today
Enable Your Verifone
Terminal for EMV Today
BEFORE INITIATING A DOWNLOAD:
• Make sure there are no open batches
• Make sure the Ethernet or dial line is connected to
the device
• Make sure the external PIN Pad, if applicable, is
connected to the device
APPLICATION DOWNLOAD INSTRUCTIONS:
• Press the * key until you see Elavon and EMA on the
screen
• Press F3 for EMA
• Press F3 for Update Now
• Key in 288635 at the password prompt
• Terminal will check in and do a download if updates
are available
• NOTE: Terminal will reboot and print a receipt after
the download. The receipt should read “Terminal
Is Up To Date” to indicate the download completed
successfully.
EMV KEY LOAD INSTRUCTIONS
Once the application download has completed successfully, press F2 to enter the application. At this
time, the terminal will automatically initiate an EMV
Key Load.
• For terminals utilizing the internal PIN Pad, the
EMV Key Load will process and an “EMV Key Load
Successful” message will appear.
• For terminals with an external PIN Pad attached, the
terminal will display a “Please wait” message. When
the EMV Key Load is complete, the main application
menu will appear.
If the EMV Key Load fails, or to re-initiate the EMV Key
Load for any reason, do the following.
• Press the green Enter key
• Press the purple More button one time to scroll down
• Press F1 for Public Keys
• Key in the 1 alpha alpha 66831 at the password
prompt
• Press F2 for Public Key Load
• Terminal will communicate to the Host to obtain the
EMV Keys
EXPECTED DOWNLOAD TIME:
• For IP connections, your download will take approximately 5 minutes
• For dial-up connections, your download will take
approximately 30 minutes
• For terminals with external PIN Pads, your download
will take an additional 10-40 minutes depending on
current software version and connection type.
IMPORTANT NOTES REGARDING PROCESSING CHIP
CARD TRANSACTIONS:
• Be sure that cardholders leave their chip card inserted
into the device throughout the entire transaction.
The device will prompt the cardholder to remove the
chip card when the transaction is completed
• If a cardholder tries to swipe the chip card, they will
be prompted to insert their chip card instead
For further instructions on how to use your terminal,
check out the product demo videos found in the
blue “Merchant News” box on the right side of your
bechipcardready.com page.
© 2015 Elavon Inc. Elavon is a registered trademark in the United States and other countries. All rights reserved. This document is prepared by Elavon as a service for its customers.
The information discussed is general in nature and may not apply to your specific situation. ELV MSC 1569 US Jun-15
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