Samsung OfficeServ 7100 Configuration Guide

Samsung OfficeServ 7100 Configuration Guide
www.intelepeer.com
SIP Trunking Configuration Guide
for
Samsung OfficeServ 7100
Version 4.95
Table of Contents
1
2
3
4
5
6
Audience ................................................................................................................................................. 3
Introduction ............................................................................................................................................. 3
2.1
tekVizion Labs ................................................................................................................................. 3
SIP Trunking Network Components ....................................................................................................... 4
3.1
Hardware Components ................................................................................................................... 5
3.2
Software Requirements ................................................................................................................... 5
Features .................................................................................................................................................. 5
4.1
Features Supported......................................................................................................................... 5
4.2
Features Not Supported .................................................................................................................. 5
4.3
Caveats and Limitations .................................................................................................................. 5
Configuration .......................................................................................................................................... 6
5.1
Configuration Checklist ................................................................................................................... 6
5.2
IP Address Worksheet..................................................................................................................... 6
5.3
SIP Carrier Configuration ................................................................................................................ 7
5.4
DID Configuration ............................................................................................................................ 9
5.5
Outgoing CLI Configuration........................................................................................................... 10
5.6
Station Data ................................................................................................................................... 11
Summary of Tests and Results ............................................................................................................ 12
Table of Figures
Figure 1: SIP Trunk Lab Reference Network ................................................................................................. 4
Figure 2: SIP Carrier Options ........................................................................................................................ 7
Figure 3: SIP Carrier Options – Cont. ............................................................................................................ 8
Figure 4: DID Configuration ........................................................................................................................... 9
Figure 5: Outgoing CLI Configuration .......................................................................................................... 10
Figure 6: Station Data .................................................................................................................................. 11
Table of Tables
Table 1 – PBX Configuration Steps ............................................................................................................... 6
Table 2 – IP Addresses.................................................................................................................................. 6
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1
Audience
This document is intended for the SIP trunk customer’s technical staff and Value Added Retailer (VAR)
having installation and operational responsibilities.
2 Introduction
This Configuration Guide describes configuration steps for IntelePeer SIP Trunking to a Samsung
OfficeServ 7100 PBX.
2.1
tekVizion Labs
tekVizion LabsTM is an independent testing and Verification facility offered by tekVizion PVS, Inc.
(“tekVizion”). tekVizion Labs offers several types of testing services including:

Remote Testing – provides secure, remote access to certain products in tekVizion Labs for
pre-Verification and ad hoc testing

Verification Testing – Verification of interoperability performed on-site at tekVizion Labs
between two products or in a multi-vendor configuration
Product Assessment – independent assessment and verification of product functionality,
interface usability, assessment of differentiating features as well as suggestions for added
functionality, stress and performance testing, etc.

tekVizion is a systems integrator specifically dedicated to the telecommunications industry. Our core
services include consulting/solution design, interoperability/Verification testing, integration, custom
software development and solution support services. Our services helps service providers achieve a
smooth transition to packet-voice networks, speeding delivery of integrated services. While we have
expertise covering a wide range of technologies, we have extensive experience surrounding our practice
areas which include: SIP Trunking, Packet Voice, Service Delivery, and Integrated Services.
The tekVizion team brings together experience from the leading service providers and vendors in
telecom. Our unique expertise includes legacy switching services and platforms, and unparalleled product
knowledge, interoperability and integration experience on a vast array of VoIP and other next-generation
products. We rely on this combined experience to do what we do best: help our clients advance the
rollout of services that excite customers and result in new revenues for the bottom line. TekVizion
leverages this real-world, multi-vendor integration and test experience and proven processes to offer
services to vendors, network operators, enhanced service providers, large enterprises and other
professional services firms. TekVizion’s headquarters, along with a state-of-the-art test lab and Executive
Briefing Center, is located in Plano, Texas.
For more information on tekVizion and its practice areas, please visit tekVizion Labs website at
www.tekvizion.com
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3 SIP Trunking Network Components
The network for the SIP trunk reference configuration is illustrated below and is representative of
Samsung OfficeServ 7100 PBX configuration.
Figure 1: SIP Trunk Lab Reference Network
The lab network consists of the following components:



Samsung OfficeServ 7100 PBX for voice features, SIP proxy and SIP trunk termination
Samsung OfficeServ IP phones connected to the local LAN
Fax connected to the PBX and PSTN
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3.1
Hardware Components



3.2
Samsung OfficeServ 7100
Samsung IP phones SMT-i5210, SMT-i5230
Multi-Tech Fax ZBA-USB-V92 modems
Software Requirements


Samsung, OfficeServ 7100 ‘16.03.08 V4.95’
Samsung OfficeServ Device Manager, v4.95 2016.03.04
4 Features
4.1
Features Supported












4.2
Basic calls using G.711ulaw
Calling and Called Party Number Presentation
Call Transfer
Call Forwarding
Call Hold and Resume
Call Waiting
Conference call
Three-Way Calling
Fax calls using G711ulaw and T38
Inband DTMF
RFC2833
Session Audit using OPTIONS messages
Features Not Supported

4.3
Session Audit using Re-INVITE messages
Caveats and Limitations





Intermittent speech path with inbound calls to the Samsung PBX was observed
throughout the testing. When the issue occurs, there is no speech path present at either
endpoint.
Calling Party number not being masked on PBX outbound calls to service provider trunk.
Issue is being tracked by Samsung ticket #21606.
The session timer audit test cases were tested using the OPTIONS method. The ReInvite method resulted in one-way speech path after the session audit occurred.
Transfer using REFER messages failed to complete transfers. For these tests, Re-Invite
method on the PBX was configured.
Refer to Section 6 Summary of Tests and Results
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5 Configuration
5.1
Configuration Checklist
In this section we present an overview of the steps that are required to configure the Samsung
OfficeServ 7100 for SIP Trunking as well as all features that were tested
Table 1 – PBX Configuration Steps
Step
Description
Reference
Step 1
IP Address Worksheet
Section 5.2
Step 2
SIP Carrier Configuration
Section 5.3
Step 3
DID Configuration
Section 5.4
Step 4
Outgoing CLI Configuration
Section 5.5
5.2
IP Address Worksheet
The specific values listed in the table below and in subsequent sections are used in the lab
configuration described in this document, and are for illustrative purposes only. The customer
must obtain and use the values for your deployment.
Component
Table 2 – IP Addresses
Lab Value
IntelePeer SIP Trunk
 Signaling IP Address
 Media IP Address
 Protocol/Port
68.68.123.XXX
68.68.123.XXX
UDP/5060
Samsung OfficeServ 7100 PBX
 System LAN IP Address
10.70.98.2
The Internet Connection will typically be on the
same subnet as the LAN IP Address of the ESBC. If this is not the case, then Layer 3 routing
must be in place.
 LAN Default Gateway
10.70.98.1
Customer Value
The Default Gateway must be the LAN Network
default Gateway. This will allow the administrator
to log in via his\her workstation if the workstation
is on a different network
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5.3
SIP Carrier Configuration
1.
2.
3.
4.
Navigate to 5. Features > 5.2 VoIP Options > 5.2.13 SIP Carrier Options
Enter a name in the SIP Carrier Name field. For this example, IntelePeer was entered.
Enable the SIP Server Enable
SIP Service Available is set by the system once connectivity between PBX and service provider
is established
5. Enter the SIP Trunk IP address in the Outbound Proxy field. This is provided by the service
provider.
6. Set Supplementary Type to PBX Managed 1. Configured to send Re-Invites on transfer calls.
Note: Refer messages during a transfer do not appear to be compatible between PBX and
trunk.
7. Enable Prack Support
Figure 2: SIP Carrier Options
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8.
9.
10.
11.
12.
Set Trunking Codec PR1 to G.711u
Set Trunking Codec PR2 to G.729
Set T.38 Reinvite to Send. This setting will send a Re-Invite to establish fax calls with T38.
The remainder of the options available and values as tested are shown
Click the Save icon to save settings
Figure 3: SIP Carrier Options – Cont.
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5.4
DID Configuration
1. Navigate to 3. Call Routing > 3.2 Incoming > 3.2.3 DID Ringing
2. Enter DIDs for each phone and/or fax extension. Under Incoming Digits, enter the DID
to be associated with the extension shown.
3. Click the Save icon
Figure 4: DID Configuration
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5.5
Outgoing CLI Configuration
1.
2.
3.
4.
Navigate to 2. Configuration > 2.4 Port Configuration > 2.4.3 Send CLI Number
Locate the Tel Number or phone extension being configured
Enter a DID number to be displayed on external calls
Click the Save icon
Figure 5: Outgoing CLI Configuration
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5.6
Station Data
1. Navigate to 2. Configuration > 2.5 Station Port Configuration > 2.5.1 Station Data
2. Locate the Tel Number or phone extension being configured
3. Under CLI Send column, select “Yes” to send the CLI or “No” to block the calling party
number
4. Click the Save icon
Figure 6: Station Data
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6 Summary of Tests and Results
N/S = Not Supported
Test
Case
#
1.4
N/T= Not Tested N/A= Not Applicable
Res
ults
Test Case Description
Registration
N/A
Inbound Calling Test Cases
2.1
Calling Party Disconnects Before Answer
2.2
Calling Party Disconnects After Answer
2.3
Called Party Disconnects After Answer
2.4
Calling Party Receives RNA - Call Times Out
2.5
Calling Party Receives Busy
2.6
Calling Party Places Call on Hold
2.7
Three Way Calling
2.8
Calling Party Presentation Restricted
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Outbound Calling Test Cases
3.1
Calling Party Disconnect Before Answer
3.2
Calling Party Disconnects after Answer
3.3
Called Party Disconnects after Answer
3.4
Calling Party Receives Busy
Pass
Pass
Pass
Pass
3.5
Called Party Unprovisioned Subscriber
Pass
Calling Party Presentation Restricted
Calling Number Presentation
Fail
Pass
Inbound Calling Party Sends Fax Inband
Outbound Calling Party Sends Fax Inband
Inbound Calling Party Sends Fax using t.38
Pass
Pass
Pass
Outbound Calling Party Sends Fax via t38
Pass
3.6
3.7
4.1
4.2
4.3
4.4
5.1
6.2
6.3
International Outbound Dialing
800/866/877/888 Outbound Dialing
Outbound Call Forward Always
Outbound Call Forward Always to an Out of
Service Subscriber
Outbound Call Forward Busy
6.4
Outbound Call Forward Not Available (Ring No
Answer)
5.2
6.1
Notes
Registration mode is not configured with SIP
trunk
Pass
Pass
Pass
No Bye was received after PSTN1 phone
leaves conference
No announcement is heard. Message 404
Not found is flashed on phone display.
Calling number is not being masked on
terminating phone display. PBX not sending
From header in Invite in expected format per
RFC 3325. Samsung investigating under
ticket #21606.
Tested with an International IVR bank
system. Verification was limited to audio
prompts.
Pass
Pass
Pass
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6.5
Outbound Blind Call Transfer
Pass
6.6
Outbound Consultative Call Transfer
Pass
6.7
Pass
7.1
7.2
Outbound Semi Attended Call Transfer
Outbound Consultative Call Transfer to Local
Extension
Outbound Three Way Calling
Outbound Call Hold
Call Waiting
Terminate Early Media Outbound Call Before
Answer
Early Media Forward Call
8.1
Outbound, Wait for Session Audit
Pass
8.2
Outbound, DUT Places Call on Hold ,Wait for
Session Audit
Pass
8.3
Inbound, PBX Holds, Wait for Session Audit
Pass
8.4
9.1
Inbound, Wait for Session Audit
Outbound DTMF (RTPevent)
Pass
Pass
6.8
6.9
6.10
6.11
9.2
9.3
9.4
Inbound DTMF(RTPevent)
Outbound Inband (G711)
Inbound Inband (G711)
Pass
Pass
Pass
Pass
Pass
Pass
Tested with Re-Invite and Options message.
Both passed
Tested with Options message. Note: ReInvite method causes one-way speech path
after the session audit occurs and held call
is resumed.
Tested with Options message.
Note: The procedure was changed to an
inbound call to match the test title.
Tested with Options message
Pass
Pass
Pass
Codec Support
10.1
Tested with PBX configured to use ReINVITE on transfers
Tested with PBX configured to use ReINVITE on transfers
Tested with PBX configured to use ReINVITE on transfers
Tested with PBX configured to use ReINVITE on transfers
Pass
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Primary codec was changed on the PBX
and trunk and found call negotiates to the
primary codec being offered when call is
initiated from either PBX or trunk.
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