Kaspersky Lab Internet Security 2009 Limited Edition, Internet Security 2009, Internet Security 2009, 3 User, Internet Security 2009, 5 User Product information

Kaspersky Lab Internet Security 2009 Limited Edition, Internet Security 2009, Internet Security 2009, 3 User, Internet Security 2009, 5 User Product information
U SER ' S G UIDE
KASPERSKY
INTERNET
SECURITY 2009
Dear User of Kaspersky Internet Security 2009!
Thank you for choosing our product. We hope that this documentation will help
you in your work and will provide answers regarding this software product.
Warning! This document is a property of Kaspersky Lab's and all rights to this
document are reserved by the copyright laws of the Russian Federation and
international treaties. Illegal reproduction and distribution of this document or
parts thereof result in civil, administrative or criminal liability pursuant to the laws
of the Russian Federation. Any type of reproduction and distribution of any
materials, including their translation, is allowed only by a written permission of
Kaspersky Lab. This document and graphic images related to it can be used
exclusively for information, non-commercial or personal purposes.
This document can be amended with no prior notification. For the latest version
of
this
document
refer
to
Kaspersky
Lab's
website
at
http://www.kaspersky.com/docs. Kaspersky Lab does not assume any liability for
the content, quality, relevancy or accuracy of the materials used in this document
rights for which are held by third parties and for the potential damages
associated with using such documents.
This document includes registered and non-registered trademarks. All said
trademarks are the property of their corresponding owners.
© Kaspersky Lab, 1996-2008
+7 (495) 645-7939,
Tel., fax: +7 (495) 797-8700,
+7 (495) 956-7000
http://www.kaspersky.com/
http://support.kaspersky.com/
Revision date: April 29, 2008
TABLE OF CONTENT
INTRODUCTION .................................................................................................. 6
Obtaining information about the application .................................................... 6
Sources of information to research on your own ....................................... 6
Contacting the Sales Department.............................................................. 7
Contacting the Technical Support service ................................................. 7
Discussing Kaspersky Lab applications on the web forum ........................ 9
What's new in Kaspersky Internet Security 2009 ............................................ 9
Application protection concept ...................................................................... 11
Wizards and Tools................................................................................... 12
Support features ...................................................................................... 13
Heuristic analysis .................................................................................... 13
Hardware and software system requirements ............................................... 15
THREATS TO COMPUTER SECURITY ............................................................ 16
Threat applications........................................................................................ 16
Malicious programs ................................................................................. 17
Viruses and worms ............................................................................ 17
Trojans............................................................................................... 20
Malicious utilities ................................................................................ 26
Potentialy unwanted programs ................................................................ 29
Adware .............................................................................................. 30
Pornware ........................................................................................... 30
Other Riskware Programs ................................................................. 31
Methods of detecting infected, suspicious and potentially dangerous
objects by the application ........................................................................ 35
Internet threats .............................................................................................. 35
Spam or unsolicited incoming mail .......................................................... 36
Phishing .................................................................................................. 36
Hacker attacks......................................................................................... 37
Banners display ....................................................................................... 37
INSTALLING APPLICATION ON THE COMPUTER .......................................... 39
Step 1. Searching for a newer version of the application .............................. 40
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Kaspersky Internet Security 2009
Step 2. Verifying the system's conformity to the installation requirements .... 41
Step 3. Wizard's greeting window ................................................................. 41
Step 4. Viewing the License Agreement ....................................................... 41
Step 5. Selecting the installation type ........................................................... 42
Step 6. Selecting the installation folder ......................................................... 42
Step 7. Selecting application components to be installed ............................. 43
Step 8. Searching for other anti-virus software ............................................. 44
Step 9. Final preparation for the installation .................................................. 45
Step 10. Completing the installation.............................................................. 45
APPLICATION INTERFACE............................................................................... 46
Notification area icon .................................................................................... 46
Shortcut menu............................................................................................... 47
Main application window ............................................................................... 49
Notifications .................................................................................................. 52
Application settings configuration window ..................................................... 52
GETTING STARTED .......................................................................................... 54
Selecting network type .................................................................................. 55
Updating the application ............................................................................... 56
Security analysis ........................................................................................... 56
Scanning computer for viruses...................................................................... 57
Participating in Kaspersky Security Network ................................................. 58
Security management ................................................................................... 59
Pausing protection ........................................................................................ 61
VALIDATING APPLICATION SETTINGS ........................................................... 63
Test "virus" EICAR and its modifications ...................................................... 63
Testing the HTTP traffic protection ............................................................... 67
Testing the SMTP traffic protection ............................................................... 67
Validating File Anti-Virus settings.................................................................. 68
Validating virus scan task settings ................................................................ 69
Validating Anti-Spam settings ....................................................................... 69
KASPERSKY SECURITY NETWORK DATA COLLECTION STATEMENT ...... 70
KASPERSKY LAB .............................................................................................. 76
Other Kaspersky Lab Products ..................................................................... 77
Table of content
5
Contact Us .................................................................................................... 86
CRYPTOEX LLC ................................................................................................ 88
MOZILLA FOUNDATION ................................................................................... 89
LICENSE AGREEMENT .................................................................................... 90
INTRODUCTION
IN THIS SECTION:
Obtaining information about the application ......................................................... 6
What's new in Kaspersky Internet Security 2009 .................................................. 9
Application protection concept ............................................................................ 11
Hardware and software system requirements .................................................... 14
OBTAINING INFORMATION ABOUT THE
APPLICATION
If you have any questions regarding purchasing, installing or using the
application, you can easily receive answers to them.
Kaspersky Lab has many sources of information and you can select the source
most convenient to you depending on how urgent and important your question is.
SOURCES OF INFORMATION TO RESEARCH ON
YOUR OWN
You can use the Help system.
Help system contains information on managing the computer protection: view the
protection status, scan various areas of the computer and perform other tasks.
To open Help, click the Help link in the main application window or press <F1>.
Introduction
7
CONTACTING THE SALES DEPARTMENT
If you have questions regarding selecting or purchasing the application or
extending the period of its use, you can phone Sales Department specialists in
our Central Office in Moscow at:
+7 (495) 797-87-00, +7 (495) 645-79-39, +7 (495) 956-70-00.
The service is provided in Russian or English.
You can send your questions to the Sales Department to e-mail address
[email protected]
CONTACTING THE TECHNICAL SUPPORT
SERVICE
If you already purchased the application you can obtain information about it from
the Technical Support service by phone or via internet.
The Technical Support service specialists will answer your questions regarding
the installation and the use of the application and if your computer has been
infected, will help you eliminate the consequences of the activities of malware.
Before contacting the Technical Support service please read the support rules
(http://support.kaspersky.com/support/rules).
An e-mail request to the Technical Support service (for registered users
only)
You can ask your question to the Technical Support Service specialists by
filling out a Helpdesk web form
(http://support.kaspersky.com/helpdesk.html).
You can send your question in Russian, English, German, French or
Spanish.
In order to send an e-mail message with your question, you must indicate
the client number obtained during the registration at the Technical Support
service website along with your password.
8
Kaspersky Internet Security 2009
Note
If you are not yet a registered user of Kaspersky Lab's applications, you can
fill out a registration form
(https://support.kaspersky.com/en/PersonalCabinet/Registration/Form/).
During the registration you will have to supply the activation code or key file
name.
You will receive a Technical Support service specialist's response to your
request in your Personal Cabinet
(https://support.kaspersky.com/en/PersonalCabinet) and at the e-mail
address you have specified in your request.
Describe the problem you have encountered in the request web form with as
much detail as possible. Specify the following in the mandatory fields:

Prompt type. Questions most frequently asked by users are
grouped
into
special
topics,
for
example
"Product
installation/removal problem" or "Virus scan/removal problem". If
you have not found an appropriate topic, select "General Question".

Application name and version number.

Prompt text. Describe the problem you have encountered with as
much detail as possible.

Client number and password. Enter the client number and the
password which you have received during the registration at
Technical Support service website.

E-mail address. The Technical Support service specialists will use
this e-mail address to send their answer to your question.
Technical support by phone
If you have a problem requiring urgent help, you can call the Technical
Support service located in your town. Please do not forget to supply
necessary information (http://support.kaspersky.com/support/details) when
you apply to Russian (http://support.kaspersky.com/support/support_local)
or
international
(http://support.kaspersky.com/support/international)
Technical Support. This will help our specialists to process you request as
soon as possible.
Introduction
9
DISCUSSING KASPERSKY LAB APPLICATIONS
ON THE WEB FORUM
If your question does not require an urgent answer, you can discuss it with
Kaspersky Lab's specialists and other users of Kaspersky Lab's anti-virus
applications in our forum located at Kaspersky Lab's web forum
http://forum.kaspersky.com.
In this forum you can view topics published earlier, leave your comments, create
new topics and use the search engine.
WHAT'S NEW IN KASPERSKY
INTERNET SECURITY 2009
Kaspersky Internet Security 2009 is a totally new approach to data security. The
main feature of the application is restricting the programs' rights to access the
system resources. It helps prevent unwanted actions by suspicious and
hazardous programs. The application's capabilities in the protection of user's
confidential data have been considerably enhanced. The application now
includes wizards and tools which substantially facilitate execution of specific
computer protection tasks.
Let's take closer look at the new features in Kaspersky Internet Security 2009:
New Protection Features

Kaspersky Internet Security now includes Application Filtering
component along with Proactive Defense and Firewall which
implements a new universal approach to the system protection against
any threats including existing threats and threats that are unknown at
the moment. Kaspersky Internet Security now requires considerably
less input from the user due to the use of lists of trusted applications
(whitelisting).

Scanning of operating system and software for vulnerabilities with their
subsequent elimination maintains a high system security level and
prevents sneaking of hazardous programs into your system.

New wizards – Security Analyzer and Browser Configuration facilitate
the scanning for and elimination of security threats and vulnerabilities in
10
Kaspersky Internet Security 2009
the applications installed on your computer, operating system's and
browser settings.

Kaspersky Lab now reacts to new threats faster due to the use of
Participating in Kaspersky Security Network technology that gathers
data about infection of users' computers and sends it to Kaspersky
Lab's servers.

New tools – Network Monitor and Network Package Analysis - facilitate
collection and analysis of information about network activities on your
computer.

New wizard – System Restore helps fix system damages after malware
attacks.
New confidential data protection features:

A new component Application Filtering effectively monitors access to
confidential data, user's file and folders by applications.

Security of confidential data entered from the keyboard is ensured by a
new tool – Virtual keyboard.

Kaspersky Internet Security structure includes Privacy Cleaner wizard
which deletes all information about his or her actions which can present
an interest to intruders (list of visited websites, opened files, cookies,
etc.) from the user's computer.
New anti-spam features:

Efficiency of spam filtering by the Anti-Spam component has been
increased due to the use of Recent Terms server technologies.

The use of Microsoft Office Outlook, Microsoft Outlook Express, The
Bat! and Thunderbird extension plug-ins simplifies the process of
configuring the anti-spam settings.

Revised Parental Control component allows effective restriction of
undesirable access of some internet resources by children.
New protection features for internet use:

Protection against internet intruders has been upgraded due to the
extended databases of phishing sites.

ICQ and MSN traffic scan has been added which ensures safety of the
use of internet pagers.

Security of the use of wireless networks is ensured through the scan of
Wi-Fi connections.
Introduction
11
New program's interface features

The new program's interface reflects the comprehensive approach to
information protection.

High information capacity of dialog boxes helps user quickly make
decisions.

The functionality of reports and statistics information about the
application's operation has been extended. The possibility of using
filters allowing flexible setup when working with reports makes this
product irreplaceable for professionals.
APPLICATION PROTECTION CONCEPT
Kaspersky Internet Security ensures protection of your computer against known
and new threats, hacker and intruder attacks, spam and other unwanted data.
Each type of threats is processed by an individual application's component. This
makes setup flexible, with easy configuration options for all of the components
tailored to the needs of a specific user or business as a whole.
Kaspersky Internet Security includes:

Application's activities monitoring in the system preventing execution of
dangerous actions by applications.

Malware protection components, providing real-time protection of all
data transfer and input paths through your computer.

Components of protection when working in the internet ensuring
protection of your computer against network and intruder attacks known
at the moment.

Components of filtering of unwanted data helping save time, web traffic
and money.

Virus scan tasks, used to scan individual files, folders, drives, or areas
for viruses or to perform a full computer scan. Scan tasks can be
configured to detect vulnerabilities in the applications installed on the
computer.

Update, providing internal application modules state, and also are used
for threats scan, hack attacks and spam messages detection.

Wizards and tools facilitating execution of tasks occurring during the
operation of Kaspersky Internet Security.
12
Kaspersky Internet Security 2009

Support features which provide information support for working with the
application and expanding its capabilities.
WIZARDS AND TOOLS
Ensuring computer security is a rather difficult task requiring knowledge about
operating system's features and methods utilized to take advantage of its
weaknesses. Besides, a large number and diversity of information about the
system security makes it analysis and processing more difficult.
In order to make specific computer security tasks easier to perform Kaspersky
Internet Security includes a number of wizards and tools:

Security Analyzer Wizard that performs computer diagnostics and
searches for vulnerabilities in the operating system and programs
installed on the computer.

Browser Configuration Wizard that performs analysis of Microsoft
Internet Explorer browser settings evaluation them, first of all, from the
security point of view.

System Restore Wizard is used to eliminate the traces of the malware
objects presence in the system.

Privacy Cleaner Wizard that searches for and eliminates traces of user's
activities in the system and operating system's settings which allow
gathering of information about the user's activities.

The Resque Disk is designed to restore system functionality after a
virus attack that damaged system files of the operating system and
made it impossible to startup.

Network Package Analysis that intercepts network packets and displays
their details.

Network Monitor that displays details about the network activity on your
computer.

Virtual keyboard allows to prevent interception of data entered from the
keyboard.
Introduction
13
SUPPORT FEATURES
The application includes a number of support features. They are designed to
provide maintain the application up-to-date, expand the capabilities of the
program and to assist you as you use it.
Kaspersky Security Network
Kaspersky Security Network – a system providing an automatic transfer of
reports about detected and potential threats into the centralized database.
This database ensures an even faster reaction to most common threats and
notification of users about virus outbreaks.
License
When you purchase Kaspersky Internet Security, you enter into a licensing
agreement with Kaspersky Lab which governs the use of the application as
well as your access to application database updates and Technical Support
over a specified period of time. The term of use and other information
necessary for full functionality of the application are provided in a key file.
Using the License function you can obtain details of the license you are
using, purchase a new license or renew your current license.
Support
All registered Kaspersky Internet Security users can take advantage of our
technical support service. In order to learn where exactly you can receive
technical support, use the Support function.
By following the corresponding links you can access Kaspersky Lab product
users' forum, send an error report to Technical Support, or application
feedback by completing a special online form.
You also have access to online Technical Support, Personal User Cabinet
Services; and our personnel will be always happy to provide you with
telephone support for Kaspersky Internet Security.
HEURISTIC ANALYSIS
Heuristics are used in some real-time protection components, such as File AntiVirus, Mail Anti-Virus, and Web Anti-Virus, and in virus scans.
14
Kaspersky Internet Security 2009
Of course, scanning using the signature method with a database created
previously containing a description of known threats and methods for treating
them will give you a definite answer regarding whether a scanned object is
malicious and what dangerous program class it is classified as. The heuristic
method, unlike the signature method, is aimed at detecting typical behavior of
operations rather than malicious code signatures that allow the program to make
a conclusion on a file with a certain likelihood.
The advantage of heuristic analysis is that you do not have to update the
database before scanning. Because of this, new threats are detected before
virus analysts have encountered them.
However, there are methods for circumventing heuristics. One such defensive
measure is to freeze malicious code activity the moment heuristic scanning is
detected.
Note
Using a combination of various scanning methods ensures greater security.
In the event of a potential threat the heuristic analyzer emulates object execution
in the secure virtual environment of the application. If suspicious activity is
discovered as the object executes, the object will be deemed malicious and will
not be allowed to run on the host or a message will be displayed requesting
further instructions from the user:

Quarantine new threat to be scanned and processed later using
updated databases

Delete the object

Skip (if you are positive that the object cannot be malicious).
To use heuristic methods, check Use heuristic analyzer. To do so, move the
slider to one of these positions: Shallow, Medium, or Detailed. The level of detail
of the scan provides the balance between the thoroughness, and hence the
quality, of the scan for new threats and the load on operating system resources,
as well as the duration of the scan. The higher you set the heuristics level, the
more system resources the scan will require, and the longer it will take.
Warning!
New threats detected using heuristic analysis are quickly analyzed by Kaspersky
Lab, and methods for disinfecting them are added to the hourly database
updates.
If you regularly update your databases, you will be maintaining the optimal level
of protection for your computer.
Introduction
15
HARDWARE AND SOFTWARE SYSTEM
REQUIREMENTS
To ensure normal functioning of the application the computer must conform to
the following minimum requirements:
General requirements:

75 MB free hard drive space.

CD-ROM (for installation of the application from the installation CD).

A mouse.

Microsoft Internet Explorer 5.5 or higher (for updating application's
bases and software modules via Internet).

Microsoft Windows Installer 2.0.
Microsoft Windows XP Home Edition (SP2 or above), Microsoft Windows XP
Professional (SP2 or above), Microsoft Windows XP Professional x64 Edition:

Intel Pentium 300 MHz processor or higher (or a compatible equivalent).

256 MB free RAM.
Microsoft Windows Vista Starter x32, Microsoft Windows Vista Home Basic,
Microsoft Windows Vista Home Premium, Microsoft Windows Vista Business,
Microsoft Windows Vista Enterprise, Microsoft Windows Vista Ultimate:

Intel Pentium 800 MHz 32-bit (x86) / 64-bit (x64) processor or higher (or
a compatible equivalent).

512 MB free RAM.
THREATS TO COMPUTER
SECURITY
A considerable threat to the computer security is imposed by threat applications.
Additionally, such threat is imposed by spam, phishing, hacker attacks and
adware ad banners. These threats are related to internet use.
IN THIS SECTION:
Threat applications ............................................................................................. 16
Internet threats ................................................................................................... 35
THREAT APPLICATIONS
Kaspersky Lab's application can detect hundreds thousands of malware
programs that may reside on your computer. Some of these programs impose a
greater threat for your computer; others are only dangerous when certain
conditions are met. After the application detects a malware application, it
classifies it and assigns to it a danger level (high or medium).
Kaspersky Lab's virus analysts distinguish two main categories: malware
programs and potentially unwanted programs.
Malware programs (see page 17) (Malware) are created with the purpose to
damage a computer and its user, for example, to steal, block, modify or erase
information, disrupt operation of a computer or a computer network.
Potentially unwanted programs (see page 29) (PUPs), unlike malware programs,
are not intended solely to inflict damage.
Virus Encyclopedia (http://www.viruslist.com/en/viruses/encyclopedia) contains a
detailed description of these programs.
Threats to computer security
17
MALICIOUS PROGRAMS
Malicious programs are created specifically to inflict harm to computers and
their users: steal, block, modify or erase information, disrupt the operation of
computers or computer networks.
Malware programs are divided into three subcategories: viruses and worms,
Trojans programs and malware utilities.
Viruses and worms (see page 17) (Viruses_and_Worms) can create copies of
themselves which are, in turn, capable of creating their own copies. Some of
them run without user's knowledge or participation, others require actions on the
user's part to be run. These programs perform their malicious actions when run.
Trojan programs (see page 20) (Trojan_programs) do not create copies of
themselves, unlike worms and viruses. They sneak into a computer, for example,
via e-mail or using a web browser when the user visits an "infected" website. To
be launched they require user's actions and start performing their malicious
actions as they run.
Malware utilities (see page 26) (Malicious_tools) are created specifically to inflict
damage. However, unlike other malware programs, they do not perform
malicious actions immediately as they are run and can be safely stored and run
on the user's computer. Such programs have functions used to create viruses,
worms and Trojan programs, arrange network attacks on remote servers,
hacking computers or other malicious actions.
VIRUSES AND WORMS
Subcategory: viruses and worms (Viruses_and_Worms)
Severity level: high
Classic viruses and worms perform on the computer actions not allowed by the
user and can create copies of themeselves which are also able of creating their
own copies.
Classic virus
After a classic virus infiltrates into the system, it infects a file, activates in it,
performs its malicious action and then adds copies of itself into other files.
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Kaspersky Internet Security 2009
Classic viruses reproduce only on the local resources of a certain computer, they
cannot independently penetrate other computers. They can penetrate other
computers only if it adds its copy into a file stored in a shared folder or on a CD
or if the user forwards an e-mail messages with at infected attachment.
Code of a classic virus can penetrate various areas of a computer, operating
system or application. Based on the environment, there is a distinction between
file, boot, script and macro viruses.
Viruses can infect files using various methods. Overwriting viruses write their
own code replacing the code of the file they infect and after they destroy the
content of such file. The infected file stops working and cannot be disinfected.
Parasitic viruses modify files leaving them fully or partially operating. Companion
viruses do not modify files but create their duplicates. When such infected file is
opened, its duplicate, that is the virus, will be run. There are also link viruses,
(OBJ) viruses that infect object modules, viruses that infect compiler libraries
(LIB), viruses that infect original text of programs, etc.
Worm
After it penetrates the system, the code of a network worm, similarly to the
classic virus code, gets activated and performs its malicious action. The network
worm received its name due to its ability to tunnel from one computer to another without he user's knowledge - to send copies of itself through various information
channels.
The major method of proliferation is the main attribute that differentiates various
types of worms. The table below lists types of worms based on the method of
their proliferation.
Table 1. Worms by the method of proliferation
TYPE
NAME
DESCRIPTION
IMWorm
IM worms
These worms propagate through IM (instant
messaging) clients, such as ICQ, MSN
Messenger, AOL Instant Messenger, Yahoo
Pager or Skype.
Usually such worm uses contact lists to send
messages containing a link to a file with its copy
on the website. When a user downloads and
opens such file, the worm will be activated.
Threats to computer security
19
TYPE
NAME
DESCRIPTION
EmailWorm
E-mail worms
E-mail worms infect computers via e-mail.
An infected message contains an attached file
containing a copy of a worm or a link to such file
uploaded to a website that, for example, can be
hacked or be a hacker's site itself. When you
open such attachment the worm gets activated;
when you click the link, download and then open
a file, the worm will also start performing its
malicious action. After this it will continue
reproduce through its copies finding other e-mail
addresses and sending infected messages to
them.
IRCWorms
IM worms
Worms of this type get into computers through
Internet Relay chats - service systems used to
communicate with other people via internet in
real-time format.
This worm publishes in the internet chat a file
with its copy or a link to such file. When a user
downloads and opens such file, the worm will be
activated.
NetWorms
Network worms
(worms residing in
computer
networks)
These worms are distributed via computer
networks.
Unlike worms of other types, network worms are
propagated without the user's participation.
They search in the local area networks
computers using programs containing
vulnerabilities. For this it sends a special
network packet (exploit) containing its code or a
part of such code. If there is a vulnerable
computer in the network, such computer will
receive such packet. Once the worm fully
penetrates the computer, it gets activated.
20
Kaspersky Internet Security 2009
TYPE
NAME
DESCRIPTION
P2PWorm
File exchange
worms
File exchange worms propagate through fileexchange peer-to-peer networks, such as
Kazaa, Grokster, EDonkey, FastTrack or
Gnutella.
In order to sneak into a file exchange network,
the worm copies itself into the file-exchange
folder usually located on the user's computer.
The file-exchange network displays information
about this fact and the user can "find" the
infected file in the network, like any other file,
downloaded it and open it.
More complex worms imitate network protocols
of a specific file exchange network: they provide
positive responses to search requests and offer
their copies for downloading.
Worm
Other worms
Other network worms include:
 Worms that distribute their copies via network
resources. Using the operating system's
functionality, they go through available
network folders, connect to computers in the
global network and attempt to open their
drives for full access. Unlike computer
network worms, the user has to open a file
containing a copy of the worm to activate it.
 Worms that do not use any method of
propagation described in this table (for
example, worms propagating via mobile
phones).
TROJANS
Subcategory: Trojans (Trojan_programs)
Severity level: high
Threats to computer security
21
Unlike worms and viruses, trojan programs do not create copies of themselves.
They sneak into a computer, for example, via e-mail or using a web browser
when the user visits an "infected" website. Trojan programs are launched by the
user and start performing their malicious actions as they run.
The behavior of different trojan programs in the infected computer may differ.
The major functions of Trojans are blocking, modification and erasing of data,
disruption of the operation of computers or computer networks. Besides, Trojan
programs can receive and send files, run them, display messages, access web
pages, download and install programs and restart the infected computer.
Intruders often use "sets" consisting of various trojan programs.
Types of trojan programs and their behavior are described in the table below.
Table 2. Types of trojan programs by behavior on the infected computer
TYPE
NAME
DESCRIPTION
TrojanArcBomb
Trojan programs archive bombs
Archives; when unpacked, they increase
to a size that disrupts the computer's
operation. When you attempt to unpack
this archive, the computer may start
working slowly or "freeze" and the disk
may be filled with "empty" data. "Archive
bombs" are especially dangerous for file
and mail servers. If an automatic incoming
information processing system is used on
the server, such "archive bomb" can stop
the server.
Backdoor
Remote
administration
Trojan programs
These programs are considered the most
dangerous among Trojan programs;
function-wise they remind of off-the-shelf
remote administration programs. These
programs install themselves without the
user's knowledge and give up to the
intruder remote management of the
computer.
22
Kaspersky Internet Security 2009
TYPE
NAME
DESCRIPTION
Trojans
Trojans
Trojans include the following malicious
programs:
 classic Trojan programs; they
perform only major functions of Trojan
programs: blocking, modification or
erasing of data, disruption of the
operation of the computers or computer
networks; they do not have any
additional functions characteristic of
other types of Trojan programs
described in this table;
 "multi-purpose" Trojan programs; they
have additional functions characteristic
of several types of Trojan programs.
TrojansRansoms
Trojan programs
requiring a ransom
They "take hostage" information on the
user's computer, modifying or blocking it
or disrupt the operation of the computer
so that the user would be unable to use
the data. Then the intruder demands a
ransom from the user in exchange to the
promise to send the program that will
restore the computer's operability.
TrojansClickers
Trojan-Clickers
These programs access web pages from
the user's computer: they send a
command to the web browser or replace
web addresses stored in the system files.
Using these programs the intruders
arrange network attacks and increase the
traffic to such sites to increase the rate of
displaying ad banners.
TrojansDownloader
s
Trojan programsdownloaders
They access the intruder's web page,
download from it other malware programs
and install them on the user's computer;
they can store the name of the
downloadable malware program filename
in themselves or receive it from the web
page they access.
Threats to computer security
23
TYPE
NAME
DESCRIPTION
TrojanDroppers
Trojan programdroppers
These programs save programs
containing other Trojan programs on the
computer's disk and then install them.
Intruders can use Trojans-Droppers:
 install a malware programs without the
user's knowledge: trojans-droppers do
not display any messages or do display
false messages, for example, notifying
about an error in the archive or about
using the wrong version of the
operating system;
 protect another known malware
program from being detected: not any
anti-virus program can detect a
malware program located inside a
trojan-dropper.
TrojansNotifiers
Trojans-notifiers
They notify the intruder that the infected
computer is connected; and then - transfer
information about such computer to the
intruder, including: IP address, number of
an open port or the e-mail address. They
communicate to the intruder by e-mail, via
FTP, by accessing the intruder's web
page or using other methods.
Trojans-notifiers are often used in sets
comprised of various Trojan programs.
They notify the intruder that other Trojan
programs are successfully installed on the
user's computer.
TrojansProxies
Trojans-Proxies
They allow the intruder to access web
pages anonymously using the user's
computer and are often used to send
spam.
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TYPE
NAME
DESCRIPTION
TrojansPSWs
Trojans stealing
passwords
Trojans stealing passwords (Password
Stealing Ware); they steal users'
accounts, for example, software
registration information. They find
confidential information in the system files
and in the registry and send it to their
developer by e-mail, via FTP, accessing
the intruder's website or using other
methods.
Some of these Trojan programs fall into
specific types described in this table.
These are Trojan programs stealing
banking account information
(Trojans-Bankers), Trojan programs
stealing personal data of the users of IM
client programs (Trojans-IMs) and Trojan
programs stealing data from the users of
network games (Trojans-GameThieves).
TrojansSpies
Trojan spy
programs
These programs are used for spying after
the user: they collect information about
the user's actions on the computer, for
example, they intercept data entered by
the user from the keyboard, make
snapshots of the screen and collect lists of
active applications. After they receive this
information, they transfer it to the intruder
by e-mail, via FTP, by accessing the
intruder's website or using other methods.
TrojansDDoS
Trojan programs network attacks
They send numerous requests from the
user's computer to the remote server. The
server will then exhaust its resources for
processing requests and will stop
functioning (Denial-of-Service (DoS)).
These programs are often used to infect
multiple computers in order to attack the
server from them.
Threats to computer security
25
TYPE
NAME
DESCRIPTION
Trojans-IMs
Trojan programs
stealing personal
data of the IM client
users
These programs steal numbers and
passwords of the IM client users (instant
messaging programs), such as ICQ, MSN
Messenger, AOL Instant Messenger,
Yahoo Pager or Skype. Then they transfer
information to the intruder by e-mail, via
FTP, by accessing the intruder's website
or using other methods.
Rootkits
Rootkits
These programs conceal other malware
programs and their activity and, thus,
extend the existence of such programs in
the system; they hide files or processes in
the memory of an infected computer or
register keys run by the malware
programs or conceal data exchange
between the applications installed on the
user's computer and other computes in
the network.
TrojansSMS
Trojan programs SMS messages
These programs infect mobile phones and
send from the sms messages to numbers
for which the user of the infected phone is
charged.
TrojansGameThiev
es
Trojan programs
stealing personal
data of the users of
network games.
These programs steal user account
information of network game users; they
then transfer this information to the
intruder by e-mail, via FTP, by accessing
the intruder's website or using other
methods.
TrojansBankers
Trojan programs
stealing banking
account information
These programs steal banking account
information or electronic/digital money
account information; they transfer data to
the intruder by e-mail, via FTP, by
accessing the intruder's website or using
other methods.
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Kaspersky Internet Security 2009
TYPE
NAME
DESCRIPTION
TrojansMailfinders
Trojan programs
that collect e-mail
addresses
These programs collect e-mail addresses
on the computer and transfer them to the
intruder by e-mail, via FTP, by accessing
the intruder's website or using other
methods. The intruder can use collected
addresses to send spam.
MALICIOUS UTILITIES
Subcategory: malicious utilities (Malicious_tools)
Severity level: medium
These utilities are designed specifically to inflict damage. However, unlike other
malware programs, they do not perform malicious actions immediately as they
are run and can be safely stored and run on the user's computer. Such programs
have functions used to create viruses, worms and Trojan programs, arrange
network attacks on remote servers, hacking computers or other malicious
actions.
There are many types of malware utilities with different functions. Their types are
described in the table below.
Table 3. Malware utilities by functions
TYPE
NAME
DESCRIPTION
Constructor
Constructors
Constructors are used to create new
viruses, worms and Trojan programs.
Some constructors have standard windows
interface allowing to select the type of the
malicious program to be created, the
method this program will use to resist
debugging and other properties..
Dos
Network attacks
They send numerous requests from the
user's computer to the remote server. The
server will then exhaust its resources for
processing requests and will stop
functioning (Denial-of-Service (DoS)).
Threats to computer security
27
TYPE
NAME
DESCRIPTION
Exploit
Exploits
Exploit is a set of data or a program code
used application's vulnerabilities procecced
to perfom a malicious action on the
computer. For example, exploits can write
or read files or access "infected" web
pages.
Different exploits use vulnerabilities of
different applications or network services.
An exploit is transferred via the network to
multiple computers in the form of a network
packet searching for computers with
vulnerable network services. Exploit
contained in a DOC file uses vulnerabilities
of text editors. It can start perform functions
programmed by the intruder when the user
opens an infected file. An exploit contained
in an e-mail message searches for
vulnerabilities in e-mail client programs; it
can start performing its malicious action as
soon as the user opens an infected
message in this program.
Exploits are used to distribute net worms
(Net-Worm). Exploits-Nukers are network
packets that make computers inoperative.
FileCryptors
File Cryptors
File cryptors decrypt other malicious
programs in order to hide them from antivirus applications.
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Kaspersky Internet Security 2009
TYPE
NAME
DESCRIPTION
Flooders
Programs used for
flooding networks
They send a great number of messages via
network channels. These channels include,
for example, programs used for flooding
internet relay chats.
However, this type of malware does not
include programs flooding e-mail traffic and
IM and SMS channels. Such programs are
classified as individual types described in
the table below (Email-Flooder, IM-Flooder
and SMS-Flooder).
HackTools
Hacking Tools
Hacking tools are used to hack computer
on which they are installed or to arrange
attacks on another computer (for example,
to add other system users without
permission; clear the system logs in order
to conceal any traces of they presence in
the system). They include some sniffers
which perform malicious functions, for
example, intercept passwords. Sniffers are
programs which allow viewing network
traffic.
notvirus:Hoax
Hoax programs
These programs scare the user with viruslike messages: they can "detect" a virus in
a clean file or display a message about
disk formatting which will not take place.
Spoofers
Spoofers
These programs send messages and
network request with a fake sender's
address. Intruders use spoofers in order,
for example, to pretend to be a sender.
VirTools
They are tools
used to create
modifications of
malware programs
They make it possible to modify other
malware programs in order to hide them
from anti-virus applications.
Threats to computer security
29
TYPE
NAME
DESCRIPTION
EmailFlooders
Programs for
flooding e-mail email addresses
These programs send numerous messages
to e-mail addresses (flood them). Due to
the large flow of messages, the users are
unable to view non-spam incoming
messages.
IM-Flooders
Programs used for
flooding IM
programs
These programs send numerous messages
to IM client users (instant messaging
programs), such as ICQ, MSN Messenger,
AOL Instant Messenger, Yahoo Pager or
Skype. Due to the large flow of messages,
the users are unable to view non-spam
incoming messages.
SMSFlooders
Programs used for
flooding with SMS
text messages
These programs send numerous SMS
messages to mobile phones.
POTENTIALY UNWANTED PROGRAMS
Potentially unwanted programs, unlike malware programs, are not intended
solely to inflict damage. However they can be used to breach the computer's
security.
Potentially unwanted programs include adware, pornware and other potentially
unwanted programs.
Adware programs (see page 30) involve display of advertising information to the
user.
Pornware programs (see page 30) involve display of pornographic information to
the user.
Other Riskware (see page 31) – more often than not they are useful programs
used by many computer users. However, if an intruder obtains access to these
programs or install them to the user's computer, such intruder can use their
functionality to breach the security.
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Kaspersky Internet Security 2009
Potentially unwanted programs are installed using one of the following methods:

They are installed by the user, individually or along with another
program (for example, software developers include adware programs
into freeware or shareware programs).

They are also installed by intruders, for example they include such
programs into packages with other malware programs, use
"vulnerabilities" of the web browser or Trojan downloaders and
droppers, when the user visits an "infected" website.
ADWARE
Subcategory: Adware
Severity level: medium
Adware programs involve display of advertising information to the user. They
display ad banners in other program's interface and redirect search queries to
advertising websites. Some adware programs collect and redirect to their
developer marketing information about the user, for example, which sites he or
she visits or which search requests he or she performs (unlike Trojan spies,
these programs transfer this information with the user's permission).
PORNWARE
Subcategory: Pornware
Severity level: medium
Usually, users install such programs themselves in order to search for or
download pornographic information.
Intruders also can install these programs on the user's computer in order to
display ads of commercial pornographic sites and services to the user without his
or her permission. To be installed, they use vulnerabilities of the operating
system or web browser, Trojan downloaders and Trojan droppers.
There are three types of pornographic nature distinguished based on their
functions. These types are described in the table below.
Threats to computer security
31
Table 4. Types of pornware programs depending on their functions
TYPE
NAME
DESCRIPTION
Porn-Dialers
Automatic dialers
These programs automatically dial
pornographic phone services (they store
phone numbers of such services); unlike
Trojan dialers, they notify users about their
actions.
PornDownloader
s
Programs for
downloading files
from the Internet
These programs download to the user's
computer pornographic information; unlike
Trojan dialers, they notify users about their
actions.
Porn-Tools
Tools
They are used to search for and display
pornography; this type include special
browser toolbar and special video players.
OTHER RISKWARE PROGRAMS
Subcategory: other riskware programs
Severity level: medium
Most of these programs are useful programs used by many users. They include
IRC clients, dialers, file downloading programs, computer system activity
monitors, utilities for working with passwords, FTP, HTTP or Telnet service
internet servers.
However, if an intruder obtains access to these programs or install them to the
user's computer, such intruder can use some of their functionality to breach the
security.
Other riskware programs are classified depending on their functions. Their types
are described in the table below.
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Table 5. Types of other riskware distinguished based on their functions
TYPE
NAME
DESCRIPTION
Client-IRC
Internet chat client
programs
Users install these programs to
communicate through Internet Relay
Charts. Intruders use them to spread
malware programs.
Dialers
Automatic dialing
programs
These programs can establish
"hidden" phone connections via the
modem.
Downloaders
Downloaders
These programs can secretly
download files from websites.
Monitors
Monitors
These programs allow monitor
activities of computers on which they
are installed (monitor performance of
applications, how they exchange data
with applications on other computers,
etc.)
PSWTools
Password recovery
tools
These programs are used to view and
recover forgotten passwords.
Intruders pursue exactly the same
purpose when they install them on
users' computers.
Threats to computer security
33
TYPE
NAME
DESCRIPTION
RemoteAdmin
Remote
administration
programs
These programs are often used by
system administrators; they provide
access to the remote computer's
interface to monitor and manage it.
Intruders pursue exactly the same
purpose when they install them on
users' computers to monitor and
manage them.
Remote administration riskware
programs are different from Trojan
remote administration programs
called Backdoor. Trojan programs
have functions which allow them to
independently infiltrate the system
and install themselves; riskware
programs do not have this
functionality.
Server-FTP
FTP servers
These programs perform the
functions of FTP servers. Intruders
install them on the users' computers
to obtain remote access via FTP
protocol.
Server-Proxy
Proxy servers
These programs perform the
functions of proxy servers. Intruders
install them on the users' computers
to send spam on the users' behalf.
Server-Telnet
Telnet servers
These programs perform the
functions of Telnet servers. Intruders
install them on the users' computers
to obtain remote access via Telnet
protocol.
Server-Web
Web servers
These programs perform the
functions of web servers. Intruders
install them on the users' computers
to obtain remote access via HTTP
protocol.
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Kaspersky Internet Security 2009
TYPE
NAME
DESCRIPTION
RiskTool
Local computer tools
These tools provide users with
additional functionality and are used
within the user's computer only (they
allow hiding files or windows of active
applications, closing active
processes).
NetTool
Network tools
These tools provide a user of the
computer on which they are installed
additional functionality for managing
other computers within the network
(restart them, find open ports, run
programs installed on these
computers).
Client-P2P
Peer-to-peer client
programs
These programs are used for using
peer-to-peer networks. Intruders can
use them to spread malware
programs.
Client-SMTP
SMTP clients
These programs send e-mail
messages in hidden mode. Intruders
install them on the users' computers
to send spam on the users' behalf.
WebToolbar
Web toolbars
These programs add their own
search toolbars to other applications'
toolbars.
FraudTool
Fraud programs
These programs camouflage as other
real programs. For example, there
are fraudulent anti-virus programs;
they display messages about
detection of malware programs, but
they do not find or disinfect anything.
Threats to computer security
35
METHODS OF DETECTING INFECTED,
SUSPICIOUS AND POTENTIALLY DANGEROUS
OBJECTS BY THE APPLICATION
Kaspersky Lab's application detects malware programs in the objects using two
methods: reactive (using databases) and proactive (using heuristic analysis).
Bases are files with records that are used to identify the presence of hundreds of
thousands known threats in the detectable objects. These records contain
information about the control sections of the malware programs' code and
algorithms used for disinfecting objects in which these programs are contained.
Kaspersky Lab's anti-virus analysts detect hundreds of new malware programs
on a daily basis, create records that identify them and include them into the
database updates.
If Kaspersky Lab's application detects in a detectable object sections of code that
fully coincide with the control code sections of a malware program based on the
information provided in the base, it will find such object infected, and, if it
coincides only partially (in accordance with some conditions) – suspicious.
Using the proactive method the application can detect newest malicious
programs information of which is not yet entered into the database.
Kaspersky Lab's application detects objects containing new malware programs
based on their behavior. It would not be true to say that the code of such object
fully or partially coincides with the code of a known malware program, but it does
contain some command sequences characteristic of malware programs, such as
opening a file or writing to a file or interception of interrupt vectors. The
application determines for example hat a file seems to be infected with an
unknown boot virus.
Objects detected using the proactive method are calledpotentially dangerous.
INTERNET THREATS
Kaspersky Lab's application uses special technologies in order to prevent the
following computer security threats:

spam unsolicited incoming mail (see section "Unsolicited incoming mail
or Spam" on page 36);
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Kaspersky Internet Security 2009

phishing (on page 36);

hacker attacks (on page 37);

banners display (on page 37).
SPAM OR UNSOLICITED INCOMING MAIL
Kaspersky Lab's application protects users from spam. Spam is unsolicited
incoming mail often of advertising nature. Spam is an additional load on the
channels and provider's mail servers. The recipient pays for the traffic created by
Spam and non-spam mail travels slower. Therefore spam is illegal in many
countries.
Kaspersky Lab's application scans incoming Microsoft Office Outlook, Microsoft
Outlook Express and The Bat! messages and if, if it detects any message as
spam, it performs actions you selected, for example, moves such messages into
a special folder or deletes them.
Kaspersky Lab's application detects spam with a great degree of accuracy. It
applies several Spam filtering technologies: it detects Spam based on the
sender's address as well as words and phrases in the messages subject line; it
detects graphic spam and uses self-training algorithm for detecting Spam based
on the message text.
Anti-Spam databases contain the "black" and the "white" lists of senders'
addresses, lists of words and phrases related to various categories of spam such
as advertising, medicine and health, gambling, etc.
PHISHING
Phishing is a type of fraudulent Internet activity involving "fishing" from users of
numbers of credit cards, pins and other personal information in order to steal
their money.
Phishing is often related to internet bankers. Intruders create an exact copy of
the bank they target and then send messages to its clients on it behalf. They
notify them that due to the changes in or failure of the web banking software
users' accounts were lost and that the user must confirm or change his or her
information on the bank's website. The user clicks the link to the website created
by the intruders and enter his or here personal data there.
Threats to computer security
37
Anti-phishing databases contain the list URLs of websites known as sites used
for phishing attacks.
Kaspersky Lab's application analyzes incoming Microsoft Office Outlook and
Microsoft Outlook Express messages and if it finds a link to a URL included into
the databases, it marks this message as Spam. If the user opens the message
and tries to follow the link, the application blocks this website.
HACKER ATTACKS
Network attack is an intrusion into a remote computer's system in order to gain
control over it and cause its failure or obtain access to protected information.
Network attacks are either actions of intruders (for example, scanning ports,
attempts to hack passwords) or malware programs running commands on user's
behalf and transferring information to its "master" or perform other functions
related to network attacks. They include some Trojan programs, DoS attacks,
malicious scripts and certain types of network worms.
Network attacks are spread in the local area and global networks using
vulnerabilities in the operating systems and applications. They can be transferred
as individual IP data packets during network connections.
Kaspersky Lab's application stops network attacks without disrupting network
connections. It uses special Firewall databases. These databases contain
records identifying IP data packets characteristic of various hacking programs.
The application analyzes network connections and blocks in them those IP
packets it finds dangerous.
BANNERS DISPLAY
Banners or ads which are links to the advertiser's website are more often than
not displayed as images. Display of banners on the website does not impose any
threat to the computer's security, but is still considered an interference into the
normal operation of the computer. Banner's flickering on the screen worsens
working conditions decreasing efficiency. The user is distracted by irrelevant
information. Following banner links increases the internet traffic.
Many organizations prohibit displaying banners in the interfaces as a part of their
data security policies.
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Kaspersky Internet Security 2009
Kaspersky Lab's application blocks banners based on the URL of the website to
which the banner has a link. It uses updatable Anti-Banner databases which
contain the list of URLs of Russian and foreign banner networks. The application
goes through the links of the website being loaded, compares them to the
addresses in the databases and if it finds a certain link in one of them, it deletes
the link to this address from the site and continues loading the page.
INSTALLING APPLICATION
ON THE COMPUTER
The application is installed on the computer in the interactive mode using the
application setup wizard.
Warning!
We recommend that you close all running applications before proceeding with
the installation.
To install the application on your computer run the distribution file (file with *.exe
extension).
Note
Installation of the application from the installation file downloaded via Internet is
fully identical to the installation from CD.
After this the setup wizard will scan for the application installation package (file
with extension *.msi) and, if such file is found, the wizard will scan for a newer
version on Kaspersky Lab's internet servers. If the installation package file was
not found, you will be offered to download it. Once the file is downloaded, the
application setup will be started. If you cancel downloading the application
installation process will be resumed in normal mode.
The setup program is implemented as a wizard. Each window contains a set of
buttons to control the installation process. Provided below is the brief description
of their purpose:

Next – accept the action and switch to the next step of the installation
process.

Previous – return to the previous step of the installation process.

Cancel – cancel the installation.

Finish – complete the application installation procedure.
A detailed discussion of each step of the package installation is provided below.
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Kaspersky Internet Security 2009
IN THIS SECTION:
Step 1. Searching for a newer version of the application .................................... 40
Step 2. Verifying the system's conformity to the installation requirements ......... 41
Step 3. Wizard's greeting window ....................................................................... 41
Step 4. Viewing the License Agreement ............................................................. 41
Step 5. Selecting the installation type ................................................................. 42
Step 6. Selecting the installation folder............................................................... 42
Step 7. Selecting application components to be installed ................................... 43
Step 8. Searching for other anti-virus software ................................................... 44
Step 9. Final preparation for the installation ....................................................... 45
Step 10. Completing the installation ................................................................... 45
STEP 1. SEARCHING FOR A NEWER
VERSION OF THE APPLICATION
Before installing the application on your computer, the wizard will access
Kaspersky Lab's update servers to check whether a newer version of the
application being installed exists.
If such newer version was not detected on the Kaspersky Lab's update servers,
the setup wizard will be started to install the current version.
If a newer version of the application is found on the servers you will be offered to
download it. If you cancel the download, the setup wizard will be started to install
the current version. If you decide to install a newer version the installation files
will be downloaded to your computer and the setup wizard will be automatically
started to install the newer version. For more details on the installation of a
newer version refer to the documentation of the corresponding application
version.
Installing application on the computer
41
STEP 2. VERIFYING THE SYSTEM'S
CONFORMITY TO THE INSTALLATION
REQUIREMENTS
Before installing the application on your computer the wizard will verify the
conformity of the operating system and service packs installed to the software
installation requirements (see section "Hardware and software system
requirements" on page 14). It will also verify that the required programs are
installed on your computer and that you have the rights required to install
software on it.
If any of the requirements is not met, a corresponding notification will be
displayed on the screen. We recommend that you install the required updates
using the Windows Update service and the required programs before the
installation of the Kaspersky Lab's application.
STEP 3. WIZARD'S GREETING WINDOW
If your system fully conform to the requirements (see section "Hardware and
software system requirements" on page 14), no newer version of the application
was found at Kaspersky Lab's update servers or if you cancelled installation of
such newer version, the setup wizard will be started to install the current version
of the application. The first dialog box of the setup wizard containing information
about commencement of the application installation on your computer will then
be displayed on the screen.
To proceed with the installation press the Next button. To cancel installation
press the Cancel button.
STEP 4. VIEWING THE LICENSE
AGREEMENT
Next wizard's dialog box contains the license agreement between you and
Kaspersky Lab. Read it carefully and if you agree with all terms and conditions of
the agreement, select I accept the terms of the license agreement and press
the Next button. The installation will be continued.
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Kaspersky Internet Security 2009
To cancel the installation press the Cancel button.
STEP 5. SELECTING THE
INSTALLATION TYPE
During this step you will be offered to select the installation type that suits you
best:

Express installation. If you select this option, the entire application will
be installed on your computer with the protection settings recommended
by Kaspersky Lab's experts. Once the installation is complete the
Application Setup wizard will be started.

Custom installation. In this case you will be offered to select the
application's components you wish to install on your computer, specify
folder into which the application will be installed (see section "Step 6.
Selecting the installation folder" on page 42), to activate the application
and configure it using a special wizard.
If you select the first option, the application installation wizard will switch directly
to Step 8 (see section "Step 8. Searching for other anti-virus applications" on
page 44). Otherwise your input or confirmation will be required at each step of
the installation.
STEP 6. SELECTING THE
INSTALLATION FOLDER
Note
This step of the installation wizard will be performed only if you selected the
custom installation option (see section "Step 5. Selecting the installation type" on
page 42).
During this step you will be offered to identify a folder on your computer into
which the application will be installed. The default path is:

<Drive> \ Program Files \ Kaspersky Lab \ Kaspersky Internet
Security 2009 – for 32-bit systems.
Installing application on the computer

43
<Drive> \ Program Files (х86) \ Kaspersky Lab \ Kaspersky Internet
Security 2009 – for 64-bit systems.
You can specify a different folder by pressing the Browse button and selecting a
folder in the standard folder select dialog box or entering the path to it in the
entry field provided.
Warning!
Please note that if you manually enter the full path to the installation folder, its
length should not exceed 200 characters and the path should not contain special
characters.
To proceed with the installation press the Next button.
STEP 7. SELECTING APPLICATION
COMPONENTS TO BE INSTALLED
Note. This step of the installation wizard will be performed only if you selected
the custom installation option (see section "Step 5. Selecting the installation
type" on page 42).
In case of a custom installation you must select the application's components
you wish to be installed on your computer. By default all application's
components are selected for installation: protection, scan and updating
components.
To make a decision which components you do not wish to install, use brief
information about components. To do it select the component from the list and
read information about it in the field below. Information includes a brief
description of the component and the free hard drive space required for its
installation.
To cancel installation of any component, open the shortcut menu by clicking the
icon next to the component's name and select the Component will not be
available item. Note that if you cancel installation of any component you will not
be protected against a number of hazardous programs.
To select a component to be installed, open the shortcut menu by clicking the
icon next to the component's name and select Component will be installed on
local hard drive.
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Kaspersky Internet Security 2009
After you finished selecting components to be installed, press the Next button.
To return to the list of components to be installed by default press the Clear
button.
STEP 8. SEARCHING FOR OTHER ANTIVIRUS SOFTWARE
During this step the wizard performs a search for other anti-virus programs
including Kaspersky Lab's programs which may conflict with the application
being installed.
If such programs were detected on your computer, the list of such programs will
be displayed on the screen. You will be offered to delete them before you
proceed with the installation.
You can choose whether you wish to remove them automatically or manually
using the controls located below the list of detected anti-virus programs.
If the list of detected anti-virus programs includes Kaspersky Lab's 7.0
application, save the key file used for this application when you remove the
application. You can use this key for the new version of the application. We also
recommend saving objects stored in the quarantine and in the backup storage;
these objects will be automatically moved to the quarantine of the new version
and you will be able to manage them after the installation.
In case of the automatic removal of 7.0 version, information about its activation
will be saved by the program and then will be used during the installation of
version 2009.
Warning!
The application supports key files for versions 6.0 and 7.0. Keys used by 5.0
version applications are not supported.
To proceed with the installation press the Next button.
Installing application on the computer
45
STEP 9. FINAL PREPARATION FOR THE
INSTALLATION
During this step you will be offered to perform the final preparation for the
installation to your computer.
During the initial and custom application installation (see section "Step 5.
Selecting the installation type" on page 42) we recommend that you do not
uncheck the Enable Self-Defense before installation box during the initial
installation. If the module protection option is enabled, then, if an error occurs
during the installation, it will ensure a correct installation rollback procedure.
When you retry the installation we recommend that you uncheck this box.
Note
In case of a remote installation of the application via Remote Desktop we
recommend that you uncheck the Enable Self-Defense before installation box.
If this box is checked, the installation procedure may be performed incorrectly or
not performed at all.
To proceed with the installation press the Next button. As the result installation
files will start copying to your computer.
Warning!
During the installation process current network connection will be severed if the
application package includes components for intercepting network traffic. The
majority of connections terminated will be restored after some time.
STEP 10. COMPLETING THE
INSTALLATION
The Installation complete window contains information about completing the
procedure of the application installation on your computer.
If it is necessary to restart the computer to correctly complete the installation, a
corresponding notification will be displayed on the screen. After the system
restart the setup wizard will be automatically started.
If the system restart is not required to complete the installation, press the Next
button to start the application configuration wizard.
APPLICATION INTERFACE
The application has a fairly simple and easy-to-use interface. This chapter will
discuss its basic features in detail.
In addition to the main program interface, there are plugins for Microsoft Office
Outlook (scan for viruses and spam processing), Microsoft Outlook Express
(Windows Mail), The Bat! (scan for viruses and spam processing), Microsoft
Internet Explorer and Microsoft Windows Explorer. The plugins expand the
functionality of the applications listed above providing an ability to manage and
configure components Mail Anti-Virus and Anti-Spam from the interface.
IN THIS SECTION:
Notification area icon .......................................................................................... 46
Shortcut menu .................................................................................................... 47
Main application window..................................................................................... 49
Notifications ........................................................................................................ 52
Application settings configuration window .......................................................... 52
NOTIFICATION AREA ICON
Immediately after the installation of the application, the application icon will
appear in the Microsoft Windows taskbar notification area.
This icon is an indicator of the application's operation. It reflects the protection
status and shows a number of basic functions performed by the program.
If the icon is active
(color), the full protection or some of its components are
running. If the icon is inactive
(black and white), all protection components
have been disabled.
Application interface
47
The application icon changes depending on the operation being performed:
– e-mail being scanned.
– updating application databases and program modules.
– computer needs reboot to apply updates.
– an error has occurred in some Kaspersky Internet Security component.
The icon also provides access the basics of the program interface: shortcut
menu (see section "Shortcut menu" on page 47) and main application window
(see section "Main application window" on page 49).
To open the shortcut menu, right-click the application icon.
In order to open the main application window, double click the application icon.
The main window always opens on section Protection.
If news from Kaspersky Lab is available, icon news will appear in the taskbar
notification area
window.
. Double click the icon to view the news in the resulting
SHORTCUT MENU
You can run basic protection tasks from the context menu.
The application menu contains the following items:

Update - start the application module and database updates and install
updates on your computer.

Full computer scan - start a complete scan of the computer for
dangerous objects. Objects residing on all drives, including removable
storage media, will be scanned.

Virus scan - select objects and start a virus scan. By default the list
contains several objects, such as My documents folder and mailboxes.
You can complement this list by selecting objects to be scanned and
start an anti-virus search.

Network Monitor - view the list of network connections established,
open ports, and traffic.
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Kaspersky Internet Security 2009

Virtual keyboard – switching to the virtual keyboard.

Kaspersky Internet Security – opening the main application window
(see section "Main application window" on page 49).

Settings - view and configure the application settings.

Activate - activate the program. In order to obtain the status of a
registered user, you must activate your application. This menu item is
only available if the program is not activated.

About - display window with information about the application.

Pause protection / Resume protection - temporarily disable or enable
the real-time protection components. This menu option does not affect
the product's updates or virus scan task execution.

Block network traffic - temporarily block all the computer's network
connections. If you want to allow the computer to interact with the
network, select this item from the context menu again.

Exit - close the application (when this option is selected, the application
will be unloaded from the computer’s RAM).
Figure 1: Shortcut menu
If a virus scan task is running at the moment you open the shortcut menu, its
name as well as its progress status (percentage complete) will be displayed in
the shortcut menu. By selecting the task you can go to the main window
containing a report about the current results of its execution.
Application interface
49
MAIN APPLICATION WINDOW
The main application window can be divided into three parts:

The top part of the window indicates your computer’s current protection
status.
Figure 2: Current status of the computer protection
There are three possible protection statuses, each of these statuses is
visually displayed by a certain color similarly to the traffic lights. Green
color indicates that protection of your computer is at the correct level,
yellow and red colors warn about the presence of various security
threats in settings configuration or in operation of the application. In
addition to malware programs, threats include obsolete application
bases, some disabled protection components, minimum application
settings selected, etc.
The security threats must be eliminated as they appear. To obtain
detailed information about them and for their quick elimination use the
Fix it now link (see figure above).
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Kaspersky Internet Security 2009

The left-hand part of the window - navigation bar - is used to quickly
switch to using any application function, execution of anti-virus scan
task, updating task, etc.
Figure 3: Left part of the main window
Application interface

51
The right-hand part of the window contains information about the
application function selected in the left-hand part and is used to
configure settings of such functions and to provide tools for performing
anti-virus scan tasks, downloading updates, etc.
Figure 4: Informational part of the main window
You can also use buttons:

Settings - to switch to the application's settings.

Help - to switch to the application Help system.

Detected - switching to the list of harmful objects detected as the result
of the operation of any component or an anti-virus scan task completed
and to viewing the detailed statistics of the application's operation
results.

Reports - switching to the list of events occurred during the
application's operation.

Support - to open the window containing information about the system
and links to Kaspersky Lab's information resources (Technical Support
service site, forum).
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Kaspersky Internet Security 2009
Note
You can change the appearance of the application by creating and
using your own graphics and color schemes.
NOTIFICATIONS
If events occur in the course of the application's operation special notifications
will be displayed on the screen in the form of pop-up messages above the
application icon in the Microsoft Windows task bar.
Depending on the degree of criticality of the event regarding computer security,
you might receive the following types of notifications:

Alert. A critical event has occurred; for instance, a virus or dangerous
activity has been detected on your system. You should immediately
decide how the program should react. This type of notification is in red.

Warning! A potentially dangerous event has occurred. For instance,
potentially infected files or suspicious activity has been detected on your
system. You must instruct the program depending on how dangerous
you think this event is. This type of notification is in yellow.

Note: This notification tells you about events that are not critical. This
type, for example, includes notifications related to the operation of the
Content Filtering component. Information notifications have green
color.
APPLICATION SETTINGS
CONFIGURATION WINDOW
The application settings window can be opened from main application window
the (see section "Main application window" on page 49) or shortcut menu (see
section "Shorctut menu" on page 47) of the application. To call up this window,
click the Settings link in the top part of the main application window or select an
appropriate option on the application shortcut menu.
Application interface
53
The settings configuration window consists of two parts:

the left-hand part of the window provides access to the application
components, virus scan tasks, updating tasks, etc.;

the right part of the window contains a list of settings for the component,
task, etc. selected in the left part of the window.
GETTING STARTED
One of the main goals of the Kaspersky Lab specialists in making Kaspersky
Internet Security was to provide optimum configuration for all the program's
options. This makes it possible for the user with any level of computer literacy to
ensure protection of his or her computer immediately after installation without
spending hours on the settings.
For the user's convenience, we have brought the preliminary configuration
stages together in the unified Initial Setup Wizard interface that starts as soon as
the program is installed. By following the wizard's instructions, you can activate
the application, configure settings for updates, restrict access access to the
program using a password and perform other settings.
Your computer can be infected with malware before the application is installed.
To detect malware programs run computer scan (see section "Anti-Virus
computer scan" on page 57).
As the result of the malware operation and system failures the settings of your
computer can be corrupted. Run Security analysis wizard in order to find the
vulnerabilities of the installed software and anomalies of the system settings.
By the moment of the application databases included into the database package
can become outdated. Start the Update the applicationupdating the application (if
it was not done using the setup wizard or automatically immediately after the
application is installed).
The Anti-Spam component included into the application structure uses a selftraining algorithm to detect unwanted messages. Start the Anti-Spam training
wizard to configure the component to work with your correspondence.
After the completion of the actions described above the application will be ready
for the operation. In order to evaluate the level of protection of your computer use
security management wizard (see section "Security Management" on page 59).
Getting started
55
IN THIS SECTION:
Selecting network type ....................................................................................... 55
Updating the application ..................................................................................... 56
Security analysis................................................................................................. 56
Scanning computer for viruses ........................................................................... 57
Participating in Kaspersky Security Network ...................................................... 58
Security management......................................................................................... 59
Pausing protection .............................................................................................. 61
SELECTING NETWORK TYPE
After the application is installed, the Firewall component will analyze the active
network connections on your computer. Each network connection will be
assigned a status determining the allowed network activities.
If you selected the interactive mode of Kaspersky Internet Security operation, a
notification will be displayed each time a network connection is established. You
can select the status for new networks in the notification window:

Public network - for network connections with the status access to your
computer from the outside is not allowed. For this networks access to
public folders and printers is also allowed. This status is recommended
to assign to the Internet network.

Local network - for the network connections with such status access to
public folders and network printers is allowed. It is recommended to
assign this status to protected local networks, for example, a corporate
network.

Trusted network - for the network connections with this status any
activities are allowed. It is recommended to assign only for the
absolutely security areas.
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Kaspersky Internet Security 2009
For each network status Kaspersky Internet Security includes the set of rules for
managing the network activities. Later you can change the network status
specified once it is detected for the first time.
UPDATING THE APPLICATION
Warning!
You will need a connection to the Internet to update Kaspersky Internet Security.
Kaspersky Internet Security includes databases containing threat signatures,
examples of phrases characteristic of spam and description of network attacks.
However, at the moment of the application installation the databases can
become obsolete since Kaspersky Lab updates databases and application
modules on a regular bases.
You can select the updating launch mode during the application setup wizard
operation. By default, Kaspersky Internet Security automatically checks for
updates on the Kaspersky Lab servers. If the server contains a fresh set of
updates, Kaspersky Internet Security will download and install them in the silent
mode.
In order to maintain the protection of your computer in the up-to-date status we
recommend that you update Kaspersky Internet Security immediately after the
installation.
 To update Kaspersky Internet Security manually,
1.
Open main application window.
2.
Select the Update section in the left window side.
3.
Press the Start update button.
SECURITY ANALYSIS
As the result of unwanted activities on your computer which can be a result of
system failures or of the activites of malware programs the settings of your
operating system can become corrupted. Additionally, applications installed on
your computer can have vulnerabilities used by intruders to inflict damades to
your computer.
Getting started
57
In order to detect and eliminate such security problem, Kaspersky Lab's experts
recommend that you launch Security Analysis Wizard after you have installed the
application. The security analysis wizard searches for vulnerabilities in the
installed applications and for the damages and anomalies in the operating
system's and the browser's settings.
 To start the wizard:
1.
Open main application window.
2.
In the left part of the window select System Security.
3.
Start the Security Analyzer task.
SCANNING COMPUTER FOR VIRUSES
Developers of malware make every effort to conceal the actions of their
programs, therefore you may not notice the presence of malware programs in
your computer.
Once application is installed on your computer, it automatically performs the
Quick scan task on your computer. This task searches for and neutralizes
harmful programs in objects loaded at the operating system startup.
Kaspersky Lab's specialists also recommend that you perform the Full scan
task.
 To start / stop a anti-virus scan task:
1.
Open main application window.
2.
In the left-hand part of the window select Scan (Full scan, Quick scan)
section.
3.
Click Start scan to start the scan. If you need to stop the task's
execution click Stop scan while the task is in progress.
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PARTICIPATING IN KASPERSKY
SECURITY NETWORK
A great number of new threats appear worldwide on an everyday basis. In order
to facilitate gathering the statistics about new threat types, their source and
developing the method to be used for their elimination, Kaspersky Lab allows you
to use the Kaspersky Security Network service.
The use of Kaspersky Security Network involves sending the following
information to Kaspersky Lab:

A unique identifier assigned to your computer by the application. This
identifier characterizes the hardware settings of your computer and
does not contain any information.

Information about threats detected by the application's components.
Information structure and contents depends on the type of the threat
detected.

System information: operating system's version, installed service packs,
downloadable services and drivers, browser and mail client versions,
browser extensions, number of the Kaspersky Lab's application
installed.
Kaspersky Security Network also gathers extended statistics including
information about:

executable files and signed applications downloaded on your computer,

applications run on your computer.
The statistical information is sent once the application updated is complete.
Warning!
Kaspersky Lab guarantees that no gathering and distribution of users' personal
data is performed within Kaspersky Security Network.
 To configure the statistics sending settings:
1.
Open the application setting window.
2.
Select the Feedback section in the left part of the window.
Getting started
3.
59
Check the I agree to participate in Kaspersky Security Network box
to confirm your participation in Kaspersky Security Network. Check the I
agree to send extended statistics within the framework of
Kaspersky Security Network box in order to confirm your consent to
send extended statistics.
SECURITY MANAGEMENT
Problems in the computer protection are indicated by Main application window
computer protection status through the change of the color of the protection
status icon and of the panel in which this icon is located. Once problems appear
in the protection system, we recommend fixing them immediately.
Figure 5: Current status of the computer protection
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Kaspersky Internet Security 2009
You can view the list of problems occurred, their description and the possible
solutions on the Status tab (see figure below) that opens by clicking the Fix it
now link (see figure above).
Figure 6: Solving security problems
You can view the list of existing problems. Problems are listed based on how
crucial it is to solve them: first - most critical problems, that is problems with the
red status icon, then - less important - the yellow status icon and the information
messages come last. A detailed description is provided for each problem and the
following actions are available:

Eliminate immediately. Using the corresponding buttons, you can switch
to fixing of the problem, which is the recommended action.

Postpone elimination. If, for any reason, the immediate elimination of
the problem is not possible, you can put off this action and return to it
later. To do it use the Hide message button.
Getting started
61
Note that this option is not available for serious problems. Such
problems include, for example, malicious objects that were not
disinfected, crashes of one or several components, or corruption of the
program files.
In order for the hidden messages to re-appear in the general list, check the
Show hidden messages box.
PAUSING PROTECTION
Pausing of protection means temporary disabling of all protection components for
a certain period of time.
 To pause the protection of your computer:
1.
Select the Pausing Protection item from the shortcut menu of the
application (see section "Shorctut menu" on page 47).
2.
In the Pause protection window that opens, select the period of time
after which you want the protection to be enabled:

In <time interval> - protection will be enabled after the time
interval specified elapces. Use the dropdown menu to select the
time interval value.

After restart - protection will be enabled after the system restart
(provided that the mode providing for application launch when the
computer is turned on is enabled).

Manually - protection will be enabled only after you start it
manually. To enable protection, select Resume protection from the
application's shortcut menu.
As a result of temporarily disabling protection, all protection components will be
paused. This is indicated by:

Inactive (gray) names of the disabled components in the Protection
section of the main window.

Inactive (gray) application icon (see section "Notification Area Icon" on
page 46) in the system panel.

The red color of the status icon and of the main application window's
panel.
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If network connections were established at the moment when the protection was
paused, a notification about breaking these connections will be displayed.
VALIDATING APPLICATION
SETTINGS
After the application has been installed and configured, you can verify whether
the application is configured correctly using a test "virus" and its modifications. A
separate test will be performed for each protection component / protocol.
IN THIS SECTION:
Test "virus" EICAR and its modifications ............................................................ 63
Testing the HTTP traffic protection ..................................................................... 67
Testing the SMTP traffic protection .................................................................... 67
Validating File Anti-Virus settings ....................................................................... 68
Validating virus scan task settings ...................................................................... 69
Validating Anti-Spam settings ............................................................................. 69
TEST "VIRUS" EICAR AND ITS
MODIFICATIONS
This test "virus" was specially designed by
(The European Institute for
Computer Antivirus Research) for testing anti-virus products.
The test "virus" IS NOT A VIRUS because it does not contain code that can harm
your computer. However, most anti-virus products manufacturers identify this file
as a virus.
Warning!
Never use real viruses for testing the operation of an anti-virus product!
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Kaspersky Internet Security 2009
You can download this test "virus" from the official website of the EICAR
organization at: http://www.eicar.org/anti_virus_test_file.htm.
Note
Before you download the file, you have to disable the anti-virus protection
because otherwise the application would identify and process file
anti_virus_test_file.htm as an infected object transferred via HTTP protocol.
Do not forget to enable the anti-virus protection immediately after you download
the test "virus".
The application identifies the files downloaded from EICAR site as an infected
object containing a virus that cannot be disinfected and performs actions
specified for such object.
You can also use modifications of the standard test "virus" to verify the operation
of the application. In order to do it, change the content of the standard "virus" by
adding one of the prefixes to it (see table below). To create modifications of the
test "virus" you can use any text or hypertext editor, for example Microsoft
Notepad, UltraEdit32, etc.
Warning!
You can test the correctness of the operation of the anti-virus application using
the modified EICAR "virus" only if your anti-virus bases were last updated on or
after October 24, 2003 (October, 2003 cumulative updates).
The first column contains the prefixes that need to be added to the beginning of
the string for a standard test "virus". The second column lists all possible values
of the status that anti-virus assigns to the object based on the results of the scan.
The third column contains information about the processing of objects with the
specified status by the application. Please note that actions to be performed with
the objects will be determined by the values of the application's settings.
After you have added the prefix to the test "virus", save the new file under a
different name, for example: eicar_dele.com. Assign similar names to all
modified "viruses".
Validating application settings
65
Table 6. Modifications of the test "virus"
Prefix
Object status
Object processing information
No prefix,
standard test
virus
Infected.
Infected.Object contains
code of a known virus.
Disinfection is not
possible.
The application identifies the
object as a non-disinfectible virus.
CORR–
Corrupted.
The application could access the
object but was unable to scan it
because the object is corrupted
(for example, the file structure is
corrupted or due to an invalid file
format). Information about the
object processing can be found in
the report about the application
operation.
WARN–
Suspicious.
Suspicious.Object
contains code of an
unknown virus.
Disinfection is not
possible.
Object has been found suspicious
by the heuristic code analyzer. At
the time of detection, the AntiVirus threat signature databases
contain no description of the
procedure for treating this object.
You will receive a notification once
such object is detected.
SUSP–
Suspicious.
Suspicious.Object
contains modified code
of a known virus.
Disinfection is not
possible.
The application detected a partial
correspondence of a section of
object code with a section of code
of a known virus. At the time of
detection, the Anti-Virus threat
signature databases contain no
description of the procedure for
treating this object. You will
receive a notification once such
object is detected.
An error occurs at the attempt to
disinfect the object; the action
assigned to be performed with
non-disinfectible objects will be
applied.
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Kaspersky Internet Security 2009
Prefix
Object status
Object processing information
ERRO–
Scanning error:
An error occurred during a scan of
an object. Application was unable
to obtain access to the object: the
object's integrity was breached (for
example, no end to a multi-volume
archive) or there is no connection
to it (if the object being scanned is
located on a network drive).
Information about the object
processing can be found in the
report about the application
operation.
CURE–
Infected.
Infected.Object contains
code of a known virus.
Disinfectible.
Object contains a virus that can be
disinfected. The application will
disinfect the object; the text of the
"virus" body will be replaced with
word CURE. You will receive a
notification once such object is
detected.
DELE–
Infected.
Infected.Object contains
code of a known virus.
Disinfection is not
possible.
The application identifies the
object as a non-disinfectible virus.
An error occurs at the attempt to
disinfect the object; the action
assigned to be performed with
non-disinfectible objects will be
applied.
You will receive a notification once
such object is detected.
Validating application settings
67
TESTING THE HTTP TRAFFIC
PROTECTION
 In order to verify detection of viruses in the data stream transferred via
HTTP protocol, do the following:
try to download a test "virus" from the official website of the EICAR
organization at: http://www.eicar.org/anti_virus_test_file.htm.
When attempting to download the test "virus", Kaspersky Internet Security will
detect this object, identify it as an infected object that cannot be disinfected, and
will perform an action specified in the HTTP traffic settings for this type of
objects. By default, when you attempt to download the test "virus" connection
with the website will be terminated and the browser will display a message
informing the use that this object is infected with virus EICAR-Test-File.
TESTING THE SMTP TRAFFIC
PROTECTION
In order to detect viruses in the data streams transferred using SMTP protocol,
you can use a mail system that uses this protocol to transfer data.
Note
We recommend that you test how Kaspersky Internet Security handles incoming
and outgoing e-mail messages including both the body of the message and the
attachments. In order to test detection of viruses in the body of the message,
copy the text of the standard test "virus" or of the modified "virus" into the body of
the message.
 To do this:
1.
Create a Plain text format message using a mail client installed on
your computer.
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Kaspersky Internet Security 2009
Note
Message that contains a test virus will not be scanned if it is created in
the RTF or HTML format!
2.
Copy the text of the standard or modified "virus" in the beginning of
the message or attach a file containing the test "virus" to the
message.
3.
Send the message to the administrator.
The application will detect the object and identify it as infected. Sending of a
message containing an infected object will be blocked.
VALIDATING FILE ANTI-VIRUS
SETTINGS
 In order to verify the correctness of the File Anti-Virus configuration, do the
following:
1.
Create a folder on a disk, copy the test virus downloaded from the
organization's
official
website
(http://www.eicar.org/anti_virus_test_file.htm),
and
the
modifications of the test virus that you created.
2.
Allow all events to be logged so the report file retains data on
corrupted objects and objects not scanned because of errors.
3.
Run the test "virus" or its modification file.
The File Anti-Virus will intercept the call to the file, will scan the file and will
perform the action specified in the settings. By selecting various actions to be
performed with the detected object, you will be able to perform a full check of the
component's operation.
You can view information about the results of the File Anti-Virus operation in the
report about the component's operation.
Validating application settings
69
VALIDATING VIRUS SCAN TASK
SETTINGS
 In order to verify the correctness of the anti-virus scan task configuration, do
the following:
1.
Create a folder on a disk, copy the test virus downloaded from the
organization's
official
website
(http://www.eicar.org/anti_virus_test_file.htm),
and
the
modifications of the test virus that you created.
2.
Create a new virus scan task and select the folder, containing the
set of test "viruses" as the objects to scan.
3.
Allow all events to be logged so the report file retains data on
corrupted objects and objects not scanned because of errors.
4.
Run the virus scan task.
When the scan task is running, actions specified in the task settings will be
performed as suspicious or infected objects are detected. By selecting various
actions to be performed with the detected object, you will be able to perform a full
check of the component's operation.
You can view the full information about the results of the task in the report on the
component's operation.
VALIDATING ANTI-SPAM SETTINGS
You can use a test message identified as SPAM to test the anti-spam protection.
The body of the test message must contain the following line:
Spam is bad do not send it
After this message is received on the computer, the application will scan it,
assign the spam status to the message and will perform the action specified for
the object of this type.
KASPERSKY SECURITY
NETWORK DATA
COLLECTION STATEMENT
INTRODUCTION
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS IMPORTANT
INFORMATION THAT YOU SHOULD KNOW BEFORE CONTINUING TO USE
OUR SERVICES OR SOFTWARE. BY CONTINUING TO USE KASPERSKY
LAB SOFTWARE AND SERVICES YOU WILL BE DEEMED TO HAVE
ACCEPTED THIS KASPERSKY LAB’ Data Collection STATEMENT. We reserve
the right to modify this Data Collection Statement at any time by posting the
changes on this page. Please check the revision date below to determine if the
policy has been modified since you last reviewed it. Your continued use of any
portion of Kaspersky Lab’s Services following posting of the updated Data
Collection Statement shall constitute your acceptance of the changes.
Kaspersky Lab and its affiliates (collectively, "Kaspersky Lab") has created this
Data Collection Statement in order to inform and disclose its data gathering and
dissemination practices for Kaspersky Anti-Virus and Kaspersky Internet
Security.
Word from Kaspersky Lab
Kaspersky Lab has a strong commitment to providing superior service to all of
our customers and particularly respecting your concerns about Data Collection.
We understand that you may have questions about how Kaspersky Security
Network collects and uses information and data and we have prepared this
statement to inform you of the Data Collection principles that govern the
Kaspersky Security Network (the "Data Collection Statement" or "Statement").
This Data Collection Statement contains numerous general and technical details
about the steps we take to respect your Data Collection concerns. We have
organized this Data Collection Statement by major processes and areas so that
you can quickly review the information of most interest to you. The bottom line is
that meeting your needs and expectations forms the foundation of everything we
do - including protecting your Data Collection.
The data and information is collected by Kaspersky Lab and if after reviewing this
Data Collection Statement you have any questions or Data Collection concerns
please send an e-mail to [email protected]
Kaspersky Security Network Data Collection Statement
71
What is Kaspersky Security Network?
Kaspersky Security Network service allows users of Kaspersky Lab security
products from around the world to help facilitate identification and reduce the
time it takes to provide protection against new ("in the wild") security risks
targeting your computer. In order to identify new threats and their sources and to
help improve user security and product functionality, Kaspersky Security Network
collects selected security and application data about potential security risks
targeting your computer and submits that data to Kaspersky Lab for analysis.
Such information contains no personally identifiable information about the
user and is utilized by Kaspersky Lab for no other purposes but to enhance
its security products and to further advance solutions against malicious
threats and viruses. In case of accidental transmission of any personal
data of the user, Kaspersky Lab shall keep and protect it in accordance
with this Data Collection Statement.
By participating in Kaspersky Security Network, you and the other users of
Kaspersky Lab security products from around the world contribute significantly to
a safer Internet environment.
Legal Issues
Kaspersky Security Network may be subject to the laws of several jurisdictions
because its services may be used in different jurisdictions, including the United
States of America. Kaspersky Lab shall disclose personally identifiable
information without your permission when required by law, or in good-faith belief
that such action is necessary to investigate or protect against harmful activities to
Kaspersky Lab guests, visitors, associates, or property or to others. As
mentioned above, laws related to data and information collected by Kaspersky
Security Network may vary by country. For example, some personally identifiable
information collected in the European Union and its Member States is subject to
the EU Directives concerning personal data, Privacy and electronic
communications, including but not limited to Directive 2002/58/EC of the
European Parliament and of the Council of 12 July 2002 concerning the
processing of personal data and the protection of Privacy in the electronic
communications sector and Directive 95/46/EC of the European Parliament and
of the Council of 24 October 1995 on the protection of individuals with regard to
the processing of personal data and on the free movement of such data and the
subsequent legislation adopted in the EU Member States, the European
Commission Decision 497/2001/EC on standard contractual clauses (personal
data transferred to third countries) and the subsequent legislation adopted in the
EC Member States.
Kaspersky Security Network shall duly inform the users concerned, when initially
collecting the above-mentioned information, of any sharing of such information,
notably for use for business development and shall allow these Internet users to
opt in (in the EC Member States and other countries requiring opt-in procedure)
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Kaspersky Internet Security 2009
or opt-out (for all the other countries) on-line from the commercial use of this data
and/or the transmission of this data to third parties.
Kaspersky Lab may be required by law enforcement or judicial authorities to
provide some personally identifiable information to appropriate governmental
authorities. If requested by law enforcement or judicial authorities, we shall
provide this information upon receipt of the appropriate documentation.
Kaspersky Lab may also provide information to law enforcement to protect its
property and the health and safety of individuals as permitted by statute.
Declarations to Personal Data Protection Member States authorities shall be
made according to the subsequent EU Member States legislation in force.
Information about such declarations shall be accessible on the Kaspersky
Security Network services.
COLLECTED INFORMATION
Data We Collect
The Kaspersky Security Network service will collect and submit core and
extended data to Kaspersky Lab about potential security risks targeting your
computer. The data collected includes:
Core data

information about your computer hardware and software, including
operating system and service packs installed, kernel objects, drivers,
services, Internet Explorer extensions, printing extensions, Windows
Explorer extensions, downloaded program files, active setup elements,
control panel applets, host and registry records, IP addresses, browser
types, e-mail clients and the version number of the Kaspersky Lab
product, that is generally not personally identifiable;

a unique ID that is generated by the Kaspersky Lab product to identify
individual machines without identifying the user and which does not
contain any personal information;

information about the status of your computer's antivirus protection, and
data on any files or activities suspected of being malware (e.g., virus
name, date/time of detection, names/paths and size of infected files, IP
and port of network attack, name of the application suspected of being
malware). Please note that the above referenced collected data does
not contain personally identifiable information.
Extended data

Information about digitally signed applications downloaded by the user
(URL, file size, signer name)
Kaspersky Security Network Data Collection Statement

73
Information about executable applications (size, attributes, date created,
information about PE headers, region, name, location, and compression
utility used).
Securing the Transmission and Storage of Data
Kaspersky Lab is committed to protecting the security of the information it
collects. The information collected is stored on computer servers with limited and
controlled access. Kaspersky Lab operates secure data networks protected by
industry standard firewall and password protection systems. Kaspersky Lab uses
a wide range of security technologies and procedures to protect the information
collected from threats such as unauthorized access, use, or disclosure. Our
security policies are periodically reviewed and enhanced as necessary, and only
authorized individuals have access to the data that we collect. Kaspersky Lab
takes steps to ensure that your information is treated securely and in accordance
with this Statement. Unfortunately, no data transmission can be guaranteed
secure. As a result, while we strive to protect your data, we cannot guarantee the
security of any data you transmit to us or from our products or services, including
without limitation Kaspersky Security Network, and you use all these services at
your own risk.
The data that is collected may be transferred to Kaspersky Lab servers and
Kaspersky Lab has taken the necessary precautions to ensure that the collected
information, if transferred, receives an appropriate level of protection We treat
the data we collect as confidential information; it is, accordingly, subject to our
security procedures and corporate policies regarding protection and use of
confidential information. After collected data reaches Kaspersky Lab it is stored
on a server with physical and electronic security features as customary in the
industry, including utilization of login/password procedures and electronic
firewalls designed to block unauthorized access from outside of Kaspersky Lab.
Data collected by Kaspersky Security Network covered by this Statement is
processed and stored in the United States and possibly other jurisdictions and
also in other countries where Kaspersky Lab conduct business. All Kaspersky
Lab employees are aware of our security policies. Your data is only accessible to
those employees who need it in order to perform their jobs. Any stored data will
not be associated with any personally identifiable information. Kaspersky Lab
does not combine the data stored by Kaspersky Security Network with any data,
contact lists, or subscription information that is collected by Kaspersky Lab for
promotional or other purposes.
USE OF THE COLLECTED DATA
How Your Personal Information Is Used
Kaspersky Lab collects the data in order to analyze and identify the source of
potential security risks, and to improve the ability of Kaspersky Lab’s products to
detect malicious behavior, fraudulent websites, crimeware, and other types of
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Kaspersky Internet Security 2009
Internet security threats to provide the best possible level of protection to
Kaspersky Lab customers in the future.
Disclosure of Information to Third Parties
Kaspersky Lab may disclose any of the information collected if asked to do so by
a law enforcement official as required or permitted by law or in response to a
subpoena or other legal process or if we believe in good faith that we are
required to do so in order to comply with applicable law, regulation a subpoena,
or other legal process or enforceable government request. Kaspersky Lab may
also disclose personally identifiable information when we have reason to believe
that disclosing this information is necessary to identify, contact or bring legal
action against someone who may be violating this Statement, the terms of your
agreements with the Company or to protect the safety of our users and the public
or under confidentiality and licensing agreements with certain third parties which
assist us in developing, operating and maintaining the Kaspersky Security
Network. In order to promote awareness, detection and prevention of Internet
security risks, Kaspersky Lab may share certain information with research
organizations and other security software vendors. Kaspersky Lab may also
make use of statistics derived from the information collected to track and publish
reports on security risk trends.
Choices available to you
Participation in Kaspersky Security Network is optional. You can activate and
deactivate the Kaspersky Security Network service at any time by visiting the
Feedback settings under your Kaspersky Lab product’s options page. Please
note, however, if you should choose to withhold requested information or data,
we may not be able to provide you with some of the services dependent upon
the collection of this data.
Once the service period of your Kaspersky Lab product ends, some of the
functions of the Kaspersky Lab software may continue to operate, but information
will no longer be sent automatically to Kaspersky Lab.
We also reserve the right to send infrequent alert messages to users to inform
them of specific changes that may impact their ability to use our services that
they have previously signed up for. We also reserve the right to contact you if
compelled to do so as part of a legal proceeding or if there has been a violation
of any applicable licensing, warranty and purchase agreements.
Kaspersky Lab is retaining these rights because in limited cases we feel that we
may need the right to contact you as a matter of law or regarding matters that
may be important to you. These rights do not allow us to contact you to market
new or existing services if you have asked us not to do so, and issuance of these
types of communications is rare.
Kaspersky Security Network Data Collection Statement
75
DATA COLLECTION – RELATED INQUIRIES AND COMPLAINTS
Kaspersky Lab takes and addresses its users’ Data Collection concerns with
utmost respect and attention. If you believe that there was an instance of noncompliance with this Statement with regard to your information or data you have
other related inquiries or concerns, you may write or contact Kaspersky Lab at
email: [email protected]
In your message, please describe in as much detail as possible the nature of
your inquiry. We will investigate your inquiry or complaint promptly.
Provision of information is voluntary. An option of data collection can be disabled
by the user at any time in section "Feedback" on the page "Settings" of any
appropriate Kaspersky product.
Copyright © 2008 Kaspersky Lab. All rights reserved.
KASPERSKY LAB
Founded in 1997, Kaspersky Lab has become a recognized leader in information
security technologies. It produces a wide range of data security software and
delivers high-performance, anti-virus, anti-spam and anti-hacking systems.
Kaspersky Lab is an international company. Headquartered in the Russian
Federation, the company has offices in the United Kingdom, France, Germany,
Japan, the Benelux countries, China, Poland, Romania and the USA (California).
A new company office, the European Anti-Virus Research Centre, has recently
been established in France. Kaspersky Lab's partner network includes over 500
companies worldwide.
Today Kaspersky Lab employs over 450 highly qualified specialists including 10
MBA degree holders and 16 PhD degree holders. Senior experts hold
membership in the Computer Anti-Virus Researchers Organization (CARO).
The most valuable asset of our company are unique knowledge and expertise
accumulated by its specialists during the fourteen years of the never-ceasing
fight against computer viruses. A thorough analysis of computer virus activities
enables the company's specialists to foresee the malware development trends
and delivery to our users a timely protection against new types of attacks.
Resistance to future attacks is the basic policy implemented in all Kaspersky
Lab's products. At all times, the company's products remain one step ahead of
other vendors in delivering anti-virus coverage to our clients.
Years of hard work have made the company one of the top anti-virus software
developers. Kaspersky Lab was one of the first businesses of its kind to develop
the highest standards for anti-virus defense. The company's flagship product,
Kaspersky Anti-Virus, provides full-scale protection for all tiers of a network.
workstations, file servers, mail systems, firewalls, internet gateways and handheld computers. Its convenient and easy-to-use management tools ensure the
maximum degree of automation of the anti-virus protection of computers and
corporate networks. Many well-known manufacturers use the Kaspersky AntiVirus kernel. The list of such companies includes Nokia ICG (USA), F-Secure
(Finland), Aladdin (Israel), Sybari (USA), G Data (Germany), Deerfield (USA),
Alt-N (USA), Microworld (India) and BorderWare (Canada).
Kaspersky Lab's customers benefit from a wide range of additional services that
ensure both stable operation of the company's products, and compliance with
specific business requirements. We design, implement and support corporate
anti-virus complexes. Kaspersky Lab's anti-virus database is updated every hour.
The company provides its customers with 24-hour technical support service
available in several languages.
Kaspersky Lab
77
IN THIS SECTION:
Other Kaspersky Lab Products ........................................................................... 77
Contact Us .......................................................................................................... 86
OTHER KASPERSKY LAB PRODUCTS
Kaspersky Lab's New Agent
Program News Agent is used for quick delivering Kaspersky Lab's news,
notification about the "virus weather" and latest events. The application will read
the list of available news channels and information contained in them from the
Kaspersky Lab's news server at the specified interval.
Additionally, the News Agent allows:

visualize the "virus weather" in the system panel;

subscribe or reject the subscription to Kaspersky Lab's news channels;

receive news on each subscribed channel with the selected frequency;
additionally there is a provision for notification about new unread news;

view news on the subscribed channels;

view the list of channels and their status;

open in the browser pages with detailed news.
The News Agent runs under Microsoft Windows and can be used either as a
stand-alone application or be included into integrated solutions provided by
Kaspersky Lab.
Kaspersky® Online Scanner
This program is a free service available to visitors of the corporate website
allowing to perform efficient anti-virus scan of your computer online. Kaspersky
OnLine Scanner runs in the browser. This way users can quickly receive
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response to their questions related to the infection with malware. In the course of
a scan the user can:

exclude archives and e-mail databases from the scan;

select standard or extended databases to be used for the scan;

save results of the scan in txt or html formats.
Kaspersky® OnLine Scanner Pro
This program is a subscription service available to visitors of the corporate
website allowing to perform efficient anti-virus scan of your computer and
disinfection of infected files online. Kaspersky OnLine Scanner Pro runs directly
in the browser. In the course of a scan the user can:

exclude archives and e-mail databases from the scan;

select standard or extended databases to be used for the scan;

disinfect infected objects detected;

save results of the scan in txt or html formats.
Kaspersky Anti-Virus® Mobile
Kaspersky Anti-Virus Mobile ensures anti-virus protection of mobile devices
running Symbian OS and Microsoft Windows Mobile operating systems. The
application allows performing a complex anti-virus scan including:

on-demand scan or the memory of a mobile device, memory cards,
individual folders or files. Once an infected object is detected, it will be
quarantined or deleted;

real-time protection: all incoming or modified objects will be scanned as
well as files at the attempt to access them;

protection against sms and mms spam.
Kaspersky Anti-Virus for file servers
The software product ensures reliable protection of file systems of servers
running under Microsoft Windows, Novell NetWare and Linux operating systems
against all types of malware. The structure of this software product includes the
following Kaspersky Lab's applications:

Kaspersky Administration Kit.

Kaspersky Anti-Virus for Windows Server.
Kaspersky Lab

Kaspersky Anti-Virus for Linux File Server.

Kaspersky Anti-Virus for Novell Netware.

Kaspersky Anti-Virus for Samba Server.
79
Advantages and functional capabilities:

real-time protection of the servers' file systems: all servers' files will be
scanned at the attempt to open or save them to the server.

preventing virus outbreaks;

on-demand scan of the entire file system or its individual folders and
files;

the use of the optimization technologies when scanning objects of the
server's file system;

restoring the system after the infection;

scalability of the software product to match the available system
resources;

maintaining the system load balance;

creation of the list of trusted processes, whose activities on the server
will not be monitored by this product;

remote management of the product, including centralized installation,
configuration and management;

storing backup copies of infected and deleted objects in case their
restoration is required;

isolation of suspicious objects in the special storage;

notification about events occurring during the operation of the product
sent to the system administrator;

maintaining detailed reports;

automatic updating of the databases of the software product.
Kaspersky Open Space Security
Kaspersky Open Space Security is a software product implementing a new
approach to the security of modern corporate networks of any scale and ensuring
centralized protection of information systems and support of remote offices and
mobile users.
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This software product includes four programs:

Kaspersky Open Space Security.

Kaspersky Business Space Security.

Kaspersky Enterprise Space Security.

Kaspersky Total Space Security.
Provided below is the detailed description of each product.
Kaspersky Work Space Security is a product designed to provide
centralized protection of workstations in the corporate network and beyond it
against all types of modern internet threats: viruses, spyware, hacking
attacks and spam.
Advantages and functional capabilities:

comprehensive protection against viruses, hacking attacks and
spam;

proactive protection against new malware programs records
about which have not been yet added to the databases;

personal firewall with the system for detection of intrusions an
prevention of network attacks;

rollback of malicious changes made to the system;

protection against phishing attacks and spam;

dynamic reallocation of resources during the full system scan;

remote management of the product, including centralized
installation, configuration and management;

support of Cisco® NAC (Network Admission Control);

scan of e-mail and internet traffic in the real-time mode;

blocking pop-up windows and advertising banners in the
Internet;

secure work in networks of any type including Wi-Fi;

tools for creation of rescue disks allowing restoration after a
virus attack;

developed system of reports about the protection status;
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
automatic database updating;

full-fledged support of 64-bit operating systems;

optimization of the laptop software (Intel® Centrino® Duo
technology for mobile PC);

ability to perform remote disinfection (Intel® Active
Management technology, component Intel® vPro™).
Kaspersky Business Space Security ensures optimal protection of
information resources against modern internet threats. Kaspersky Business
Space Security protects workstations and file servers against all types of
viruses, Trojan programs and worms preventing virus outbreaks and
ensures security of the information as well as the instant access to network
resources for users.
Advantages and functional capabilities:

remote management of the product, including centralized
installation, configuration and management;

support of Cisco® NAC (Network Admission Control);

protection of workstations and file servers against all types of
internet threats;

the use of iSwift technology to rule out repetitive scans within
the network;

distribution of load between the server's processors;

isolation of suspicious objects in the special storage;

rollback of malicious changes made to the system;

scalability of the software product to match the available
system resources;

proactive protection of workstations against new malware
programs records about which have not been yet added to the
databases;

scan of e-mail and internet traffic in the real-time mode;

personal firewall with the system for detection of intrusions an
prevention of network attacks;

protection of operation within Wi-Fi wireless networks;

self-protection technology of the anti-virus against malware;
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
isolation of suspicious objects in the special storage;

automatic database updating.
Kaspersky Enterprise Space Security
This software product includes components for protection of workstations
and teamwork servers against all types of modern internet threats, removes
viruses from the e-mail streams, ensures security of information and instant
users' access to the network resources.
Advantages and functional capabilities:

protection of workstations and servers against viruses, Trojan
programs and worms;

protection of mail servers Sendmail, Qmail, Postfix and Exim;

scan of all messages on the Microsoft Exchange server
including shared folders;

processing messages, databases and other objects of Lotus
Domino servers;

protection against phishing attacks and spam;

preventing mass mailings and virus outbreaks;

scalability of the software product to match the available
system resources;

remote management of the product, including centralized
installation, configuration and management;

support of Cisco® NAC (Network Admission Control);

proactive protection of workstations against new malware
programs records about which have not been yet added to the
databases;

personal firewall with the system for detection of intrusions an
prevention of network attacks;

secure work within Wi-Fi wireless networks;

scan of internet traffic in the real-time mode;

rollback of malicious changes made to the system;

dynamic reallocation of resources during the full system scan;
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
isolation of suspicious objects in the special storage;

developed system of reports about the protection system
status;

automatic database updating.
Kaspersky Total Space Security
This solution controls all incoming and outgoing data streams - e-mail, web
traffic and all network interactions. The product includes components used
to protect workstations and mobile devices, ensures instant and secure user
access to the corporate information resources and Internet and guarantees
secure communication by e-mail.
Advantages and functional capabilities:

comprehensive protection against viruses, hacking attacks and
spam at all levels of the corporate network; from workstations
to gateways;

proactive protection of workstations against new malware
programs records about which have not been yet added to the
databases;

protection of mail servers and shared servers;

real-time scan of incoming LAN web traffic (HTTP / FTP);

scalability of the software product to match the available
system resources;

blocking access from infected workstations;

preventing virus outbreaks;

centralized reports about the protection status;

remote management of the product, including centralized
installation, configuration and management;

support of Cisco® NAC (Network Admission Control);

support of hardware proxy servers;

filtering internet traffic according to the list of trusted servers,
types of objects and groups of users;

the use of iSwift technology to rule out repetitive scans within
the network;
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
dynamic reallocation of resources during the full system scan;

personal firewall with the system for detection of intrusions an
prevention of network attacks;

secure work in networks of any type including Wi-Fi;

protection against phishing attacks and spam;

ability to perform remote disinfection (Intel® Active
Management technology, component Intel® vPro™);

rollback of malicious changes made to the system;

self-protection technology of the anti-virus against malware;

full-fledged support of 64-bit operating systems;

automatic database updating.
Kaspersky Security for Mail Servers
Software product for protection of mail servers and shared servers against
malware programs and spam. The product includes applications for protection of
all popular mail servers: Microsoft Exchange, Lotus Notes/Domino, Sendmail,
Qmail, Postfix and Exim and allows arranging a dedicated mail gateway. This
solution includes:

Kaspersky Administration Kit.

Kaspersky Mail Gateway.

Kaspersky Anti-Virus for Lotus Notes/Domino.

Kaspersky Anti-Virus for Microsoft Exchange.

Kaspersky Anti-Virus® for Linux Mail Server
The capabilities of this program include:

reliable protection
programs;

filtering spam;

scan of incoming and outgoing mail messages and attachments;

anti-virus scan of all messages on the Microsoft Exchange server
including shared folders;
against
malware
and
potentially
dangerous
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
scan of messages, databases and other objects of Lotus Domino
servers;

filtering messages by attachments types;

isolation of suspicious objects in the special storage;

convenient system for managing the software product;

preventing virus outbreaks;

monitoring of the protection system status using notifications;

system of reports about operation of the application;

scalability of the software product to match the available system
resources;

automatic database updating.
Kaspersky Security for Gateways
This software product ensures the secure access to the Internet for all
employees of the company automatically removing malware and riskware from
the flow of data received by the network via HTTP/FTP protocols. This solution
includes:

Kaspersky Administration Kit.

Kaspersky Anti-Virus for Proxy Server.

Kaspersky Anti-Virus for Microsoft ISA Server.

Kaspersky Anti-Virus for Check Point FireWall-1.
The capabilities of this program include:

reliable protection
programs;

scan of internet traffic (HTTP/FTP) in the real-time mode;

filtering internet traffic according to the list of trusted servers, types of
objects and groups of users;

isolation of suspicious objects in the special storage;

convenient control system;

system of reports about operation of the application;
against
malware
and
potentially
dangerous
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
support of hardware proxy servers;

scalability of the software product to match the available system
resources;

automatic database updating.
Kaspersky® Anti-Spam
Kaspersky Anti-Spam is the first Russian software package used to ensure
protection against spam for small and medium-size companies. This product
combines revolutionary technologies of the linguistic analysis of texts, all modern
methods of filtering e-mail (including DNS Back List and formal attributes of
messages) and a unique set of services which allow the user to detect and
eliminate up to 95 percent of unwanted traffic.
Kaspersky Anti-Spam is a filter set at the "entrance" of the corporate network
scanning the incoming flow of messages for spam. It is compatible with any mail
system used in the client's network and can be installed on the existing mail
server or on a dedicated server.
High efficiency of the program is achieved due to the daily automatic update of
the content filtering databases with samples provided by the specialists of
linguistic lab. Updates are released every 20 minutes.
Kaspersky Anti-Virus® for MIMESweeper
Kaspersky Anti-Virus ® for MIMESweeper ensures high-speed anti-virus traffic
scan for servers using Clearswift MIMEsweeper for SMTP / Clearswift
MIMEsweeper for Exchange / Clearswift MIMEsweeper for Web.
The application is implemented as a plug-in (extension module) and performs a
real-time anti-virus scan and processing of incoming and outgoing e-mail
messages.
CONTACT US
If you have any quetions, you can contact our dealers or contact Kaspersky Lab
directly. Detailed consultations are provided by phone or e-mail. You will receive
full and comprehensive answers to any question.
Address:
Russia, 123060, Moscow, 1-st Volokolamsky Proezd,
10, Building 1
Kaspersky Lab
87
Tel., Fax:
+7 (495) 797-87-00, +7 (495) 645-79-39,
+7 (495) 956-70-00
24/7 Emergency
Support
+7 (495) 797-87-07, +7 (495) 645-79-29,
+7 (495) 956-87-08
Support of business
product users:
+7 (495) 797-87-07, +7 (495) 645-79-29,
+7 (495) 956-87-08 (from 10 am until 7 pm)
http://support.kaspersky.com/helpdesk.html
Support for corporate
users:
contact information will be provided after you
purchase a corporate software product depending on
your support package.
Kaspersky Lab web
forum:
http://forum.kaspersky.com
Anti-Virus Lab:
[email protected]
(only for sending new viruses in archives)
User documentation
development group
[email protected]
(only for sending feedback on documentation and
Help system)
Sales Department:
+7 (495) 797-87-00, +7 (495) 645-79-39,
+7 (495) 956-70-00
[email protected]
General Information:
+7 (495) 797-87-00, +7 (495) 645-79-39,
+7 (495) 956-70-00
[email protected]
WWW:
http://www.kaspersky.com
http://www.viruslist.com
CRYPTOEX LLC
For creation and verification of the digital signature Kaspersky Anti-Virus uses
data security software library Crypto C developed by Crypto Ex LLC.
Crypto Ex is a holder of Federal Agency for Government Communications and
Information (FSB - Federal Security Service) license for development,
manufacture and distribution of encrypting complex systems for ensuring security
of data not constituting a state secret.
Library Crypto C is designed for the use in the systems for complex protection of
KS1 class confidential information and is granted FSB compliance certificate No.
SF/114-0901 dated July 1, 2006.
Modules of this library use encryption and decryption of fixed size data packs
and/or data flows based on the use of a cryptographic algorithm (GOST 2814789), generation and verification of electronic digital signature based on
algorithms (GOST R 34.10-94 and GOST 34.10-2001), hash function (GOST
34.11-94), generation of key information using a pseudorandom number program
transmitter. Additionally, CryptoEx LLC implemented a key information and
simulation vector generation system (GOST 28147-89).
Library modules were implemented using C programming language (in
accordance with ANSI C standard) and can be integrated into applications as
statically and dynamically loaded code and can be executed on platforms x86,
x86-64, Ultra SPARC II as well as compatible platforms.
Library modules can be migrated to the following operating environments:
Microsoft Windows NT/XP/98/2000/2003, Unix (Linux, FreeBSD, SCO Open
Unix 8.0, SUN Solaris, SUN Solaris for Ultra SPARC II).
CryptoEx LLC corporate website: http://www.cryptoex.ru
E-mail: [email protected]
MOZILLA FOUNDATION
Library Gecko SDK ver. 1.8 was used for the development of the application's
component.
This software is used according to the terms and conditions of license MPL 1.1
Public Mozilla Foundation license http://www.mozilla.org/MPL.
For
more
details
about
this
library
http://developer.mozilla.org/en/docs/Gecko_SDK.
© Mozilla Foundation
Mozilla Foundation website: http://www.mozilla.org.
Gecko
SDK
refer
to:
LICENSE AGREEMENT
Standard End User License Agreement
NOTICE TO ALL USERS: CAREFULLY READ THE FOLLOWING LEGAL
AGREEMENT ("AGREEMENT"), FOR THE LICENSE OF KASPERSKY
INTERNET SECURITY ("SOFTWARE") PRODUCED BY KASPERSKY LAB
("KASPERSKY LAB").
IF YOU HAVE PURCHASED THIS SOFTWARE VIA THE INTERNET BY
CLICKING THE ACCEPT BUTTON, YOU (EITHER AN INDIVIDUAL OR A
SINGLE ENTITY) CONSENT TO BE BOUND BY AND BECOME A PARTY TO
THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF
THIS AGREEMENT, CLICK THE BUTTON THAT INDICATES THAT YOU DO
NOT ACCEPT THE TERMS OF THIS AGREEMENT AND DO NOT INSTALL
THE SOFTWARE.
IF YOU HAVE PURCHASED THIS SOFTWARE ON A PHYSICAL MEDIUM,
HAVING BROKEN THE CD’S SLEEVE YOU (EITHER AN INDIVIDUAL OR A
SINGLE ENTITY) ARE CONSENTING TO BE BOUND BY THIS AGREEMENT.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT DO
NOT BREAK THE CD’s SLEEVE, DOWNLOAD, INSTALL OR USE THIS
SOFTWARE.
IN ACCORDANCE WITH THE LEGISLATION, REGARDING KASPERSKY
SOFTWARE INTENDED FOR INDIVIDUAL CONSUMERS AND PURCHASED
ONLINE FROM THE KASPERSKY LAB OR ITS PARTNER’S INTERNET WEB
SITE, CUSTOMER SHALL HAVE A PERIOD OF FOURTEEN (14) WORKING
DAYS AS FROM THE DELIVERY OF PRODUCT TO MAKE RETURN OF IT TO
THE MERCHANT FOR EXCHANGE OR REFUND, PROVIDED THE
SOFTWARE IS NOT UNSEALED.
REGARDING THE KASPERSKY SOFTWARE INTENDED FOR INDIVIDUAL
CONSUMERS NOT PURCHASED ONLINE VIA INTERNET, THIS SOFTWARE
NEITHER WILL BE RETURNED NOR EXCHANGED EXCEPT FOR
CONTRARY PROVISIONS FROM THE PARTNER WHO SELLS THE
PRODUCT. IN THIS CASE, KASPERSKY LAB WILL NOT BE HELD BY THE
PARTNER'S CLAUSES.
THE RIGHT TO RETURN AND REFUND EXTENDS ONLY TO THE ORIGINAL
PURCHASER.
License Agreement
91
All references to "Software" herein shall be deemed to include the software
activation code with which you will be provided by Kaspersky Lab as a part of the
Kaspersky Internet Security 2009.
1. License Grant. Subject to the payment of the applicable license fees, and
subject to the terms and conditions of this Agreement, Kaspersky Lab hereby
grants you the non-exclusive, non-transferable right to use one copy of the
specified version of the Software and the accompanying documentation (the
"Documentation") for the term of this Agreement solely for your own internal
business purposes. You may install one copy of the Software on one computer.
1.1 Use. The Software is licensed as a single product; it may not be used on
more than one computer or by more than one user at a time, except as set forth
in this Section.
1.1.1 The Software is "in use" on a computer when it is loaded into the temporary
memory (i.e., random-access memory or RAM) or installed into the permanent
memory (e.g., hard disk, CD-ROM, or other storage device) of that computer.
This license authorizes you to make only as many back-up copies of the
Software as are necessary for its lawful use and solely for back-up purposes,
provided that all such copies contain all of the Software’s proprietary notices.
You shall maintain records of the number and location of all copies of the
Software and Documentation and will take all reasonable precautions to protect
the Software from unauthorized copying or use.
1.1.2 The Software protects computer against viruses and network attacks
whose signatures are contained in the threat signatures and network attacks
databases which are available on Kaspersky Lab's update servers.
1.1.3 If you sell the computer on which the Software is installed, you will ensure
that all copies of the Software have been previously deleted.
1.1.4 You shall not decompile, reverse engineer, disassemble or otherwise
reduce any part of this Software to a humanly readable form nor permit any third
party to do so. The interface information necessary to achieve interoperability of
the Software with independently created computer programs will be provided by
Kaspersky Lab by request on payment of its reasonable costs and expenses for
procuring and supplying such information. In the event that Kaspersky Lab
notifies you that it does not intend to make such information available for any
reason, including (without limitation) costs, you shall be permitted to take such
steps to achieve interoperability, provided that you only reverse engineer or
decompile the Software to the extent permitted by law.
1.1.5 You shall not make error corrections to, or otherwise modify, adapt, or
translate the Software, nor create derivative works of the Software, nor permit
any third party to copy (other than as expressly permitted herein).
92
Kaspersky Internet Security 2009
1.1.6 You shall not rent, lease or lend the Software to any other person, nor
transfer or sub-license your license rights to any other person.
1.1.7 You shall not provide the activation code or license key file to third parties
or allow third parties access to the activation code or license key. The activation
code and license key are confidential data.
1.1.8 Kaspersky Lab may ask User to install the latest version of the Software
(the latest version and the latest maintenance pack).
1.1.9 You shall not use this Software in automatic, semi-automatic or manual
tools designed to create virus signatures, virus detection routines, any other data
or code for detecting malicious code or data.
1.1.10 You have the right to provide to Kaspersky Lab information about
potential threats and vulnerabilities from your computer, more details specified in
Data Collection statement. The information gathered is used in a general form for
the purpose of improving Kaspersky Lab’s products only.
1.1.11 For the purposes stated in clause 1.1.10 Software will automatically
collect information about checksums of files, executed on a computer, and send
them to Kaspersky Lab.
1
Support .
(i)
Kaspersky Lab will provide you with the support services ("Support
Services") as defined below for a period, specified in the License Key File
and indicated in the "Service" window, since the moment of activation on:
(a)
payment of its then current support charge, and:
(b)
successful completion of the Support Services Subscription Form
as provided to you with this Agreement or as available on the
Kaspersky Lab website, which will require you to enter activation
code also provided to you by Kaspersky Lab with this Agreement. It
shall be at the absolute discretion of Kaspersky Lab whether or not
1
When using demo software, you are not entitled to the Technical Support specified in
Clause 2 of this EULA, nor do you have the right to sell the copy in your possession to
other parties.
You are entitled to use the software for demo purposes for the period of time specified in
the license key file starting from the moment of activation (this period can be viewed in the
Service window of the software's GUI).
License Agreement
93
you have satisfied this condition for the provision of Support
Services.
Support Services shall become available after Software activation.
Kaspersky Lab's technical support service is also entitled to
demand from you additional registration for identifier awarding for
Support Services rendering.
Until Software activation and/or obtaining of the End User identifier
(Customer ID) technical support service renders only assistance in
Software activation and registration of the End User.
(ii)
Support Services will terminate unless renewed annually by payment of
the then-current annual support charge and by successful completion of
the Support Services Subscription Form again.
(iii)
"Support Services" means:
(iv)
(a)
Regular updates of the anti-virus database;
(b)
Updates of network attacks database;
(c)
Updates of anti-spam database;
(d)
Free software updates, including version upgrades;
(e)
Technical support via Internet and hot phone-line provided by
Vendor and/or Reseller;
(f)
Virus detection and disinfection updates in 24-hours period.
Support Services are provided only if and when you have the latest
version of the Software (including maintenance packs) as available on the
official Kaspersky Lab website (www.kaspersky.com) installed on your
computer.
3. Ownership Rights. The Software is protected by copyright laws. Kaspersky
Lab and its suppliers own and retain all rights, titles and interests in and to the
Software, including all copyrights, patents, trademarks and other intellectual
property rights therein. Your possession, installation, or use of the Software does
not transfer any title to the intellectual property in the Software to you, and you
will not acquire any rights to the Software except as expressly set forth in this
Agreement.
4. Confidentiality. You agree that the Software and the Documentation, including
the specific design and structure of individual programs constitute confidential
proprietary information of Kaspersky Lab. You shall not disclose, provide, or
94
Kaspersky Internet Security 2009
otherwise make available such confidential information in any form to any third
party without the prior written consent of Kaspersky Lab. You shall implement
reasonable security measures to protect such confidential information, but
without limitation to the foregoing shall use best endeavours to maintain the
security of the activation code.
5. Limited Warranty.
(i)
Kaspersky Lab warrants that for six (6) months from first download or
installation the Software purchased on a physical medium will perform
substantially in accordance with the functionality described in the
Documentation when operated properly and in the manner specified in
the Documentation.
(ii)
You accept all responsibility for the selection of this Software to meet
your requirements. Kaspersky Lab does not warrant that the Software
and/or the Documentation will be suitable for such requirements nor that
any use will be uninterrupted or error free.
(iii)
Kaspersky Lab does not warrant that this Software identifies all known
viruses and spam letters, nor that the Software will not occasionally
erroneously report a virus in a title not infected by that virus.
(iv)
Your sole remedy and the entire liability of Kaspersky Lab for breach of
the warranty at paragraph (i) will be at Kaspersky Lab option, to repair,
replace or refund of the Software if reported to Kaspersky Lab or its
designee during the warranty period. You shall provide all information
as may be reasonably necessary to assist the Supplier in resolving the
defective item.
(v)
The warranty in (i) shall not apply if you (a) make or cause to be made
any modifications to this Software without the consent of Kaspersky
Lab, (b) use the Software in a manner for which it was not intended, or
(c) use the Software other than as permitted under this Agreement.
(vi)
The warranties and conditions stated in this Agreement are in lieu of all
other conditions, warranties or other terms concerning the supply or
purported supply of, failure to supply or delay in supplying the Software
or the Documentation which might but for this paragraph (vi) have effect
between Kaspersky Lab and your or would otherwise be implied into or
incorporated into this Agreement or any collateral contract, whether by
statute, common law or otherwise, all of which are hereby excluded
(including, without limitation, the implied conditions, warranties or other
terms as to satisfactory quality, fitness for purpose or as to the use of
reasonable skill and care).
6. Limitation of Liability.
(i)
Nothing in this Agreement shall exclude or limit Kaspersky Lab’s liability
for (a) the tort of deceit, (b) death or personal injury caused by its
License Agreement
95
breach of a common law duty of care or any negligent breach of a term
of this Agreement, or (c) any other liability which cannot be excluded by
law.
(ii)
Subject to paragraph (i) above, Kaspersky Lab shall bear no liability
(whether in contract, tort, restitution or otherwise) for any of the
following losses or damage (whether such losses or damage were
foreseen, foreseeable, known or otherwise):
(a)
Loss of revenue;
(b)
Loss of actual or anticipated profits (including for loss of profits
on contracts);
(iii)
(c)
Loss of the use of money;
(d)
Loss of anticipated savings;
(e)
Loss of business;
(f)
Loss of opportunity;
(g)
Loss of goodwill;
(h)
Loss of reputation;
(i)
Loss of, damage to or corruption of data, or:
(j)
Any indirect or consequential loss or damage howsoever
caused (including, for the avoidance of doubt, where such loss
or damage is of the type specified in paragraphs (ii), (a) to (ii),
(i).
Subject to paragraph (i) above, the liability of Kaspersky Lab (whether in
contract, tort, restitution or otherwise) arising out of or in connection with
the supply of the Software shall in no circumstances exceed a sum
equal to the amount equally paid by you for the Software.
7. This Agreement contains the entire understanding between the parties with
respect to the subject matter hereof and supersedes all and any prior
understandings, undertakings and promises between you and Kaspersky Lab,
whether oral or in writing, which have been given or may be implied from
anything written or said in negotiations between us or our representatives prior to
this Agreement and all prior agreements between the parties relating to the
matters aforesaid shall cease to have effect as from the Effective Date.
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