Chapter 8 - Troubleshooting Introduction Status

Chapter 8 - Troubleshooting Introduction Status
Chapter 8 - Troubleshooting
Introduction
This chapter describes the status messages that can direct you to the source of a
problem, suggests solutions for some typical printer setup and print quality problems,
and provides information about preventing and clearing media jams.
Status Messages
Printer front panel window messages provide printer status information and can help
you determine the source of a problem or media jam.
EARLY PAPER JAM
A media jam has occurred along the paper path caused by
media reaching a position earlier than expected.
E:FIFO
The FIFO SIMM or SODIMM is not present, is not
properly inserted, or is broken.
E:FIXING ROLLER
There is a hardware problem with the fuser.
E:FUSER
There is an error with the fuser, such as a temperature
inaccuracy.
E:LASER
There is a hardware problem with the laser.
E:MOTOR
There is a hardware problem with the motor.
EXIT PAPER JAM
A media jam has occurred after the media has been printed
but before it has been deposited in the output tray.
FilmMaker 4
Appears when the printer is first turned on, before the
initialization process begins.
FRONT COVER OPEN
The multipurpose feeder cover is open.
FRONT PAPER JAM
A media jam has occurred caused by the media not being
pulled from the tray properly.
FULL STACK
The output tray is full.
FUSER COVER OPEN
The fuser cover is not closed properly.
Troubleshooting 8-1
HOLDING
The printer is offline and data is coming across one (or
more) of the interfaces. The printer cannot receive the data
when it is offline.
INITIALIZING
The printer is warming up and performing setup routines.
LATE PAPER JAM
A media jam has occurred caused by the media not
reaching the exit roller at the correct time.
LOW PAPER
The media stack is low in the selected cassette. The message
appears during each media feed when the media stack is
fewer than approximately 25 pages.
LOW TONER
Toner in the cartridge is low or needs to be redistributed.
NO TONER CART
The toner cartridge is either not in the printer or not seated
in place.
OFFLINE
The printer is off line. It cannot receive or process data.
PAPER JAM
A media jam has occurred along the paper path.
PAPER OUT
No media is in the selected cassette, the selected cassette or
feeder is not properly installed, or tray chaining is selected
and all trays do not contain the same size media.
PROCESSING
The printer is processing a job to print.
READY/FONT ACCEL
Font Accelerator is updating the RAM disk at runtime with
the most recently used fonts.
READY/IDLE
The printer is on line and ready to accept a print job.
READY/PRINTING
The printer is completing a print job and ready to accept a
new job to begin processing.
RESET 1
The printer has reset to factory default settings and the On
Line and Tray Select keys can be released safely.
RESETTING JOB
The printer is resetting after the Reset key has been pressed
and an active job has been cancelled.
TEST PRINT
The printer is printing a test page.
8-2 Troubleshootingbb ______________________________________________________
WAITING
The printer is processing a job and waiting to receive more
data before printing.
WARMING UP
The printer is warming up.
Power and Setup Issues
This section provides tips for resolving problems concerning power to the printer and
host or concerning printer setup.
My printer has no power.
•
Make sure the power cord is plugged into the printer and the power source.
See “Connecting the Power Cord” in chapter 1.
•
Make sure the printer is turned on. See “Turning the Printer On” in
chapter 1.
•
Make sure the power source is grounded, working, and rated for 100 V, 15 A.
The printer has power but no start-up page prints.
•
Make sure the start-up page feature is enabled. See “Start-up Page” in
chapter 4.
•
Check the front panel window for a status message. See “Status Messages”
earlier in this chapter.
•
Make sure the toner cartridge is installed properly. See “Toner Cartridge”
in chapter 1.
•
Make sure there is media in the selected tray. If you are using a paper
cassette, make sure it is installed properly. See “Standard Cassette” and
“Multipurpose Feeder” in chapter 1.
My printer does not respond properly to my PC using a parallel connection.
•
Make sure all cables are connected and seated properly. See “Required
Equipment: Parallel” in chapter 1 and “Port Connections” in chapter 3.
•
Make sure the correct Adobe PostScript printer driver and your printer’s
PPD are installed and configured properly. See “Installing Adobe PostScript
Printer Drivers” in chapter 3.
•
Make sure the printer is online.
Troubleshooting 8-3
My printer does not respond properly to my host using an Ethernet connection.
•
Make sure all cables are connected and seated properly. See “Port
Connection: Ethernet Port” in chapter 2.
•
Make sure the correct Adobe PostScript printer driver and your printer’s
PPD are installed and configured properly. See “Adobe PostScript Printer
Driver and Printer PPD Installation (OS 9)” in chapter 2 (Macintosh) or
“Installing AdobePS Printer Driver and Printer PPD” in chapter 3 (PC).
•
Make sure the printer’s Ethernet interface is configured properly for your
operating environment. See “Configuring EtherTalk” in chapter 2 and see
“Network (EtherTalk, General, and TCP/IP Configuration)” in chapter 2
(Macintosh) or 3 (PC).
•
Make sure the Macintosh or PC is configured properly to communicate using
the Ethernet connection. See “Configuring EtherTalk” in chapter 2 and see
“Network (EtherTalk, General, and TCP/IP Configuration)” in chapter 2
(Macintosh) or 3 (PC).
•
Make sure the printer is on line.
•
Make sure the network is available.
•
Reduce the number of items on the network to determine the source of the
problem.
•
Make sure that you are using a crossover or UTP test cable if your are using
twisted pair cable to direct connect a printer and a Ethernet configured host
without a hub.
•
Do not use a transceiver that allows devices to daisy chain on a twisted pair
network.
When I print an image that I have scanned, it is so dark that much of the detail is lost.
•
Adjust the printer’s gamma setting to change the image’s midrange
grayscale values. See “Halftone Calibration Technology (Gamma)” in
chapter 4.
•
Rescan the image with a higher resolution. Generally, black and white
images should be scanned at a resolution of 2 times the line screen desired
on the printed output. Multiply this number by the ratio of the printed
output size to the original image size.
SR = Print Image LPI x 2 x Image Size Ratio
8-4 Troubleshootingbb ______________________________________________________
SR = the Scan resolution
Image Size Ratio = printed image size/original image size
For example, for a line screen of 95, set the scanner resolution 190 dpi (95 x 2).
To print the same image at 75% of original size, set the scanner resolution to
142 dpi (95 x 2 x .75).
Scanning the image at a lower than optimum resolution results in less
detail. Scanning at a higher resolution increases file size and processing
time, and it may only slightly increase the amount of detail.
Print Quality Issues
This section provides tips for resolving output quality problems.
Solid black print on the image or text is washed out.
•
Media may be damp or otherwise damaged. Make sure it meets
the requirements in “Media Specifications” in chapter 5. If
necessary, replace the media. See “Standard Cassette” and
“Multipurpose Feeder” in chapter 1.
•
Toner may have settled in the cartridge. Remove and shake it
gently to redistribute the toner. See “Toner Cartridge” in
chapter 1.
•
The density setting may not be appropriate. Adjust it. See
“Adjusting Print Density” in chapter 4.
•
The toner may be low in the cartridge or the cartridge may be
old or damaged. Replace it. See “Toner Cartridge” in chapter 1.
Random black dots appear on the printed media.
•
Media may not meet the requirements in “Media Specifications” in
chapter 5. If necessary, replace the media. See “Standard Cassette”
and “Multipurpose Feeder” in chapter 1.
•
The toner cartridge may need replacing. See “Toner Cartridge ”
in chapter 1.
Troubleshooting 8-5
Vertical black streaks appear on the printed media.
•
The toner cartridge may need replacing. See “Toner Cartridge”
in chapter 1.
Repetitive defects appear on the printed media.
•
The paper path may be dirty. Print several blank sheets to clean
the path. If necessary, clean the printer. See “Cleaning the
Printer” in chapter 6. Use the cassette cover to prevent dust and
debris from settling on the media and getting into the printer.
•
Toner may have settled in the cartridge. Remove and shake it
gently to redistribute the toner. See “Redistributing Toner” in
chapter 4.
•
The toner cartridge may need replacing. See “Toner Cartridge”
in chapter 1.
Some characters are missing or only partially printed.
•
Media may not meet the requirements in “Media Specifications” in
chapter 5. If necessary, replace the media. See “Standard Cassette”
and “Multipurpose Feeder” in chapter 1.
•
The toner cartridge may need replacing. See “Toner Cartridge”
in chapter 1.
8-6 Troubleshootingbb ______________________________________________________
Toner on the printed media smears when rubbed.
•
Media may be damp or otherwise damaged. Make sure media
meets the requirements in “Media Specifications” in chapter 5.
If necessary, replace the media. See “Standard Cassette” and
“Multipurpose Feeder” in chapter 1.
•
The fuser may not be working properly. The printer displays
the E: FUSER status message if there is a hardware problem
with the fuser.
Instead of my image (or text), the output is a blank page.
•
The sealing tape may not be pulled out of the toner cartridge.
Remove the cartridge and pull out the tape. See “Toner
Cartridge” in chapter 1.
•
The printer may feed two or more sheets of media at a time.
Reduce the size of the media stack. See “Standard Cassette”
and “Multipurpose Feeder” in chapter 1.
•
The density setting may need adjusting. See “Adjusting Print
Density” in chapter 4.
•
The toner cartridge may need replacing. See “Toner Cartridge”
in chapter 1.
Instead of my image (or text), the output is a solid black page.
•
The density setting may need adjusting. See “Adjusting Print
Density” in chapter 4.
•
The toner cartridge may need replacing. See “Toner Cartridge”
in chapter 1.
Troubleshooting 8-7
Blank areas appear in my image (or text).
•
Media may be damp or otherwise damaged. Make sure the
media meets the requirements in “Media Specifications” in
chapter 5. If necessary, replace the media. See “Standard
Cassette” and “Multipurpose Feeder” in chapter 1.
•
The sealing tape may not be pulled completely out of the toner
cartridge. Remove the cartridge and pull out the tape. See
“Toner Cartridge” in chapter 1.
Media comes out of the printer creased or crumpled.
•
Media may be damp or otherwise damaged. Make sure the
media meets the requirements in “Media Specifications” in
chapter 5. If necessary, replace the media. See “Standard
Cassette” and “Multipurpose Feeder” in chapter 1.
•
Media may be loaded improperly. Make sure it is loaded print
side up.
Print is smudged or small spaces are plugged.
•
Media may be damp or otherwise damaged. Make sure the
media meets the requirements in “Media Specifications” in
chapter 5. If necessary, replace the media. See “Standard
Cassette” and “Multipurpose Feeder” in chapter 1.
•
The toner cartridge may need replacing. See “Toner Cartridge”
in chapter 1.
Vertical blanks appear on my image (or text).
•
The toner cartridge may not be installed properly. Reinstall it.
See “Toner Cartridge” in chapter 1.
•
The toner cartridge may need replacing. See “Toner Cartridge”
in chapter 1.
8-8 Troubleshootingbb ______________________________________________________
Print is blurred on the output.
•
The density setting may need adjusting. See “Adjusting Print
Density” in chapter 4.
•
The toner cartridge may need replacing. See “Toner Cartridge”
in chapter 1.
Bold print appears shaded on the output.
•
The density setting may need adjusting. See “Adjusting Print
Density” in chapter 4.
•
The toner cartridge may need replacing. See “Toner Cartridge”
in chapter 1.
Horizontal banding appears on the printed image.
•
Paper, dust, and toner may have accumulated in the printer.
Clean it. See “Cleaning the Printer” in chapter 6. Use the
cassette cover to prevent dust and debris from settling on the
media and getting into the printer.
•
Media may be damp or otherwise damaged. Make sure it meets
the requirements in “Media Specifications” in chapter 5. If
necessary, replace the media. See “Standard Cassette” and
“Multipurpose Feeder” in chapter 1.
•
Toner may have settled in the cartridge. Remove and shake it
gently to redistribute the toner. See “Toner Cartridge” in
chapter 1.
•
The density setting may need adjusting See “Adjusting Print
Density” in chapter 4.
•
The toner cartridge may need replacing. See “Toner Cartridge”
in chapter 1.
Troubleshooting 8-9
•
Printer or application settings may need to be adjusted for the
image.
-
The line screen may need to be adjusted in your
application. Lowering the line screen (at a set resolution)
produces larger dots and more levels of gray, which result
in a more accurate image representation.
-
The resolution may need to be adjusted. Raising the
resolution (at a set line screen) produces more levels of
gray, which results in a more accurate image
representation.
Only a portion of my document printed.
•
Make sure the document size in your application’s page setup
matches the document size specified in the Print dialog box.
Film and FilmStar 4 Specific Issues
This section addresses film and FilmStar 4 specific issues.
The toner flakes.
•
Your printer’s fuser temperature setting may be set too low. See “Fuser
Temperature” in chapter 4.
The toner bleeds.
•
The FilmStar Solution may need to be changed. See the FilmStar 4 User‘s
Guide.
Film scratches or the image distorts/bleeds during FilmStar 4 processing.
•
Be sure that you use only Myriad Film and the correct XANTÉ FilmStar
Solution for your printer in the FilmStar 4. Use FilmStar 4 FX Solution
with the FilmMaker 4 printer.
•
Make sure that the film is inserted toner side up into the FilmStar 4.
8-10 Troubleshootingbb ______________________________________________________
•
Clean the rollers. Dust and debris on the rollers can cause scratching or
displacement of toner. Also, FilmStar 4 Solution can dry and build up on
the rollers. See the FilmStar 4 User‘s Guide.
•
Clean the FilmStar 4’s solution tray. Foreign matter may be in the tray. See
the FilmStar 4 User‘s Guide.
•
Be sure you guide the film as it exits the output slot. You should pull it
slightly to the back as it exits the FilmStar 4 so that the film does not get
scratched on the front edge of the output slot.
•
FilmStar Solution needs to be changed. See the FilmStar 4 User’s Guide.
Small type plugs (fills in) after running through the FilmStar 4.
•
If your printer has the NEIT feature, check the NEIT setting and adjust it if
necessary. See “Negative Enhanced Imaging Technology (NEIT)” in
chapter 4.
•
If your printer has a print density dial, check its setting and lower it if
necessary. See “Adjusting Print Density” in chapter 4.
The final output is not dark enough after it runs through the FilmStar 4.
•
If your printer has a print density dial, check its setting and raise it if
necessary. See “Adjusting Print Density” in chapter 4.
•
If your printer has the NEIT feature, check the setting to see if it is too high
and adjust it if necessary. See “Negative Enhanced Imaging Technology
(NEIT)” in chapter 4.
•
FilmStar Solution may need to be changed. See the FilmStar 4 User’s Guide.
•
Be sure that you use only Myriad Film and the correct XANTÉ FilmStar 4
Solution for your printer in the FilmStar 4. Use FilmStar 4 FX Solution
with FilmMaker 4 printers.
•
The printer’s toner may be low or bad. Change the toner cartridge, and run
the job again. See “Removing and Installing the Toner Cartridge” in
chapter 1.
Mechanical Issues
This section provides tips for resolving problems with the printer‘s mechanical setup.
Troubleshooting 8-11
My printer is making funny noises.
•
Make sure the printer is set up on a stable, level surface. See “Printer
Location” in chapter 1.
•
Make sure the multipurpose feeder cover is closed firmly.
•
Make sure all paper cassettes are seated properly. See “Standard Cassette”
in chapter 1.
•
There may be a foreign object in the printer. Turn off the printer and
remove the object. See chapter 1 for the basic printer setup and chapter 7
for the optional paper feeder setup.
I can’t remove the paper cassette.
•
Do not remove the cassette by force.
•
Make sure you are using the proper procedure to remove the paper
cassette. See “Standard Cassette” in chapter 1.
•
The cassette may be jammed. This can occur if the power switch is turned
off or the multipurpose feeder opened during printing. Turn off the printer
and wait a few seconds. Turn on the printer and wait for the Ready/Idle
message; then, try to remove the cassette.
Media Jams
This section contains suggestions for solving Media jams.
Preventing Jams
Use the following guidelines to prevent most media jams.
•
Make sure the media is level and in an appropriate location. See “Printer
Location” in chapter 1.
•
Make sure media meets the guidelines in “Media Specifications” in chapter 5.
•
Make sure media is stored following the guidelines in “Media Specifications” in
chapter 5.
•
Make sure media is loaded properly in the selected cassette or multipurpose
feeder.
-
Make sure the correct size media is loaded in the selected cassette or
multipurpose feeder.
8-12 Troubleshootingbb ______________________________________________________
-
Follow the guidelines for the type of media you are using. See “Media
Types” in chapter 5.
-
Make sure media is loaded according to the procedures and guidelines in
“Standard Cassette” and “Multipurpose Feeder” in chapter 1 and “Media
Sources” in chapter 5.
•
Make sure the output tray does not become overfilled.
•
Remove all media from the multipurpose feeder before turning on the printer.
Reinsert the media when the printer displays the Ready/Idle message.
•
Use XANTÉ supplied toner.
•
Use XANTÉ Myriad film.
•
Keep the printer clean. See “Cleaning the Printer” in chapter 6. Use the cassette
cover to prevent dust and debris from settling on the media and getting into the
printer.
Locating Jams
Media Jams occur along the paper path in the areas illustrated in figure 8.1
D
C
B
A
Fig. 8.1 The Printer Paper Path
•
In the media source (either a paper cassette or the multipurpose feeder) and the
toner cartridge (A)
•
In the back of the paper feeder (B)
•
Around the toner cartridge (C)
•
In the paper exit area under the fuser cover (D)
Use one of the following two procedures to locate a media jam; then see “Clearing
Media Jams” later in this chapter for details on removing the jam.
Troubleshooting 8-13
Locating Jams
1.
Check for media jams in the paper cassette or multipurpose feeder from which
the media was fed.
2.
Check for media jams in the paper exit area under the fuser cover.
3.
Check for media jams around the toner cartridge.
4.
Check for media jams in the back of the paper feeder from which the media was
fed.
5.
Reassemble the printer.
Clearing Media Jams
This section describes removing media jams from specific locations.
Remove media jams slowly and carefully to prevent tearing the media. Media scraps in
the printer can become a fire hazard.
Clearing a Paper Cassette or Multipurpose Feeder Jam
1.
Squeeze top cover latch to release the lock (fig. 8.2).
If media is in the output tray, remove it before lifting the top cover.
Fig. 8.2 Release Top Cover Latch
2.
Fig. 8.3 Open Top Cover and Multipurpose
Feeder
Lift the top cover. The multipurpose feeder opens automatically as you open
the top cover (fig. 8.3).
8-14 Troubleshootingbb ______________________________________________________
The multipurpose feeder does not open to a 90° angle. To prevent damage, do not
exert strong pressure or place heavy objects on the feeder.
3.
Remove all media from the multipurpose feeder (fig. 8.4).
Fig. 8.4 Remove Media from Multipurpose
Feeder
Fig. 8.5 Remove Media Jam from Multipurpose
Feeder
4.
Remove any jammed media from the multipurpose feeder (fig. 8.5).
5.
Remove the cassette from the printer.
a.
Pull the cassette straight out until it stops (fig. 8.6).
Fig. 8.6 Pull Out Cassette
b.
Fig. 8.7 Lift up and Pull out Cassette
Lift up slightly; then, pull the cassette from the printer (fig. 8.7).
Troubleshooting 8-15
6.
Remove any crumpled media from the cassette (fig. 8.8).
Fig. 8.8 Remove Media Jam from Cassette
7.
Fig. 8.9 Remove Media Jam from Paper Feeder
Remove any jammed media from inside the paper feeder (fig. 8.9).
Clearing a Back of Paper Feeder Jam
1.
Open the feeder’s back cover by grasping the notch on the top side of the cover
and pulling down (fig. 8.10).
The cover may be held in place by two strong springs or by magnets. If so, hold it
open with one hand to avoid pinching your fingers.
Fig. 8.10 Open Back Cover
2.
Fig. 8.11 Remove Media Jam from Back of
Paper Feeder
Remove any jammed media from the back of the paper feeder (fig. 8.11).
8-16 Troubleshootingbb ______________________________________________________
3.
Close the feeder’s back cover (fig. 8.12).
Fig. 8.12 Close Back Cover
Clearing a Toner Cartridge Area Jam
The inside of the printer becomes very hot during operation. Do not touch any area
with a high-temperature warning label (fig. 8.13) without first turning off the printer
and allowing it to cool for at least 40 minutes.
When the printer is turned off, all print job information still in memory is lost; the
Jam Recover feature cannot print the last page processed.
CAUTION HOT SURFACE
Do not touch
the inner roller.
VORSICHT HEISSE FLACHE
PRECAUTION SURFACE CHAUDE
Beruhren Sie nicht
die innere Walzel.
Ne pas toucher
le rouleau interne.
AVVERTENZA SUPERFICIE CALDA
Non toccare it rullo
interno.
CUIDADO SUPERFICIE CALIENTE
No toque el rodillo
interior.
Fig. 8.13 High-Temperature Warning
1.
Fig. 8.14 Remove Toner Cartridge
Remove the toner cartridge from the printer by grasping it by the handles on
the top and pulling it slowly out of the printer (fig. 8.14).
Once you begin pulling the toner cartridge out of the printer, remove the cartridge
completely. The drum shutter may not open properly if the cartridge is partially
pulled out and then pushed back in. This can damage the cartridge or result in a
malfunction.
Place the toner cartridge flat on a level surface. To prevent stains, protect the surface
with old newspapers or cloth. Follow all procedures in “Handling the Toner
Cartridge” in chapter 1.
Troubleshooting 8-17
2.
Remove any jammed media from the back of the multipurpose feeder and from
the toner cartridge area (fig. 8.15).
Fig. 8.15 Remove Media Jam from Toner Cartridge Area
Clearing a Paper Exit Area Jam
The fuser becomes very hot during operation. Do not touch any area with a
high-temperature warning label (fig. 8.16) without first turning off the printer and
allowing it to cool for at least 20 minutes.
When the printer is turned off, all print job information still in memory is lost; the
Jam Recover feature cannot print the last page processed.
CAUTION
HIGH TEMPERATURE
VORSICHT
HEIZUNGSROLLEN SEHR HEISS
ADVERTENCIA
TEMPERATURA ELEVADA
0
ATTENTION
TEMPERATURE ELEVEE
CUIDADO
ALTA TEMPERATURA
40
Fig. 8.16 Fuser Warning Label
8-18 Troubleshootingbb ______________________________________________________
1.
Open the fuser cover by pulling it toward the back of the printer (fig. 8.17).
Fig. 8.17 Open Fuser Cover
Fig. 8.18 Open Fuser Drum Cover
2.
Open the fuser drum cover using the colored tabs on each side of the cover (fig. 8.18).
3.
Remove any jammed media from the fuser area (fig. 8.19).
Fig. 8.19 Remove Media Jam from Fuser
4.
Fig. 8.20 Close Fuser Drum Cover
Close the fuser drum cover using the colored tabs on each side of the cover (fig. 8.20).
Then, close the fuser cover (fig. 8.21).
Make sure the fuser cover is closed properly to prevent print quality problems.
Fig. 8.21 Close Fuser Cover
Troubleshooting 8-19
Reassembling the Printer
1.
Insert the toner cartridge’s pins into the printer’s guide channels. Slide the cartridge
into the printer until it stops, making sure it is seated properly (fig. 8.22). See
“Toner Cartridge” in chapter 1.
Fig. 8.22 Reinstall Toner Cartridge
Fig. 8.23 Reinstall Paper Cassette(s)
2.
Reload the paper cassette(s), if necessary, and reinsert into the paper feeder(s)
(fig. 8.23). See “Standard Cassette” in chapter 1.
3.
Close and latch the top cover (fig. 8.24).
Fig. 8.24 Close Top Cover
4.
Reload the multipurpose feeder, if necessary. Close the multipurpose feeder
cover if the media fits completely inside the tray. See “Multipurpose Feeder” in
chapter 1.
If the printer was turned off to clear media jam, turn on the printer before loading the
multipurpose feeder.
5.
Verify that READY/IDLE appears in the front panel window.
8-20 Troubleshootingbb ______________________________________________________
If the media jam was only in the multipurpose feeder or a paper cassette and the error
message does not disappear, open and close the top cover and multipurpose feeder
again.
Calling for Technical Support
If you encounter problems that cannot be resolved by following the procedures in this
chapter, you may call XANTÉ’s Technical Support at 800-926-8393 (US and Canada)
from 7 a.m. until 6 p.m. Central Standard Time (CST) Monday through Friday. From
other areas, call your XANTÉ vendor.
Depending on your service agreement, there may be a charge for Technical Support.
To assist our technicians in serving you more effectively, please have the following
information available when calling for Technical Support.
Troubleshooting Information
•
A start-up page from the printer
•
Printer model and serial number (on the XANTÉ sticker on the back of the
printer)
•
Printer ROM version (Press the On Line key for 5 seconds; the version
appears in the window.)
•
Your computer type and operating system (version number)
•
Configuration menu settings for your printer interface
•
Amount of printer memory (shown on start-up page)
•
Applications (including version numbers) you are using
•
Full description of the problem
•
List of error or status messages if applicable
You can email questions to ts1@xante.com. Include your name, your company name,
and the troubleshooting information listed earlier in this section. Indicate whether
you wish the response to be faxed or emailed and include the appropriate number or
address.
Troubleshooting 8-21
If you have access to the internet, you can access XANTÉ’s web page at
www.xante.com. From this site, you can download printer drivers, software, and PPDs
as well as access other technical information.
◊◊◊
8-22 Troubleshootingbb ______________________________________________________
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