SP-208 - SOHO PBX

SP-208 - SOHO PBX
Model SP-208 (2 lines x 8 extensions)
Automated Telephone System
SOHO-PBX is your ideal small or home office receptionist. The SP-208
is features packed and very easy to use. For more information please go to
SOHO-PBX website at www.soho-pbx.com or send email to support@sohopbx.com
SP208 FEATURES
DIALING OUT
1. Direct outside line access
Outside line can be accessed by dialing the number directly and no access
code required. Any one of the outside line can be accessed by all extensions.
2. Secretary assisted dialing
A secretary can make outgoing calls from any extension and then
transferred the call to another extension. Once the call is connected to the
second extension; the secretary can hang-up or remain connected for three
way conference call.
3. Prefix dialing restriction scheme
Long-distance prefix dialing can be disabled on any extension by restricting
the dialing of certain numbers.
4. Password protected outside line scheme
Outgoing calls and long-distance dialing on any extension can be restricted
by the use of password. The extension is automatically password protected
after each use.
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5. Forced disconnect
All outgoing calls can be programmed to disconnect after a programmable
delay of a certain period (in minutes).
6. Listening-in
Extension 81 can listen-in on any outside calls made to any extension.
INCOMING CALLS
7. Automated attendant
Greet callers with a digital self recorded message (8 seconds) and connect
callers to the appropriate extensions.
8. Attendant call selection (incoming call route selection)
Incoming calls can be transferred automatically to an attendant on duty
extension.
9. Do not disturb
Extension with ‘do not disturb’ turned on will not ring and the call will be
transferred to another extension.
10.Call hold, transfer
Incoming calls can be put on hold and transferred from any extension
without any limit even on misdials. Incoming caller hears music on hold
during the transfer.
11.Secretary assisted transfer
Secretary can first talk to the extension on request before transferring an
incoming call (to prevent taking unnecessary incoming calls).
12.Transfer with no answer
Incoming call will be redirected back to extension first made the transfer if
the requested extension does not answer within 20 seconds. Incoming caller
hears music on hold during the transfer.
13.Incoming call pick-up
Incoming calls can be picked up from any extension.
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INTERCOM CALLS
14.Internal calls
Intercom calls can be made between different extensions.
ADDITIONAL FEATURES
15.Most communication equipments capable
The SP208 can be connected to telephones, Facsimile machines, computers
and other communication equipments requiring a phone line.
16.Power failure tolerant
During a power failure extension number 81 to number 84 remain
functional for both internal and outgoing calls.
17.Incoming call alert
Engaged extensions will receive a special tone alerting both parties there is
an incoming call.
OPERATING INSTRUCTIONS:
• The SP208 must be connected to a power source before use (the power
indicator should start blinking).
• Programming of all functions needs to be done on extension #81 with a
touch tone telephone.
• If a feature is set correctly you will hear a tone similar to a busy signal for
one second. If a feature is set incorrectly you will hear a tone similar to a
long misdialed signal and you need to perform the task over again.
1. Accessing outside line
Outside line can be dialed directly without any prefix. Line number81 will
first be accessed then line number 82 if number 81 is in use. However,
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either line can be used specifically to make outgoing calls. To dial out
using line number 81 - press ’*91’. To dial out using line number 82 press‘*92’.
2. Secretary assisted outgoing calls
For example if your extension is number 81 and your secretary’s extension
is number 82. After connecting to the outside line your secretary only
needs to press ‘#*81’ (extensions 81 to 88) to transfer the line to extension
number 81 (during the transfer the other end will hear music on hold).
Extension number 81 can pick up the call as soon as the phone rings.
3. Restricting outgoing calls
Extensions can be set to allow internal calls only.
Instructions: Press ‘*4n10’ (n indicates the extension number. For
example, n=1 represents extension number 81, n=2 represents extension
number 82). Extension with outgoing call restriction can make internal
calls directly by dialing the extension number. (To cancel just press
‘*#4n00’ For example, to cancel call restriction on extension 82 just press
‘*#4200’).
4. Number key dialing restriction (to restrict long distance dialing)
Restricting the dialing of certain number keys can restrict international
long distance dialing (such as the prefixes 011).
Instructions: Press ’*#5*ABCD’ (ABCD represent the maximum 4 digit
long distance prefixes. Replace the unused number with‘#’). For example,
to restrict all extensions from dialing the prefixes ‘011’just press
‘*#5*011#’. To cancel just press ‘*#5900’.
To restrict the dialing of one number key on a specific extension.
Instructions: Press ‘*#5nm#’ (n indicates the extension number. For
example, n=1 represents extension number 81, n=2 represents extension
number 82. m = 0 to 9 prefix). For example, to restrict extension 88 from
dialing the prefix ‘1’ press ‘*#581#’. To cancel just press ‘*#5n##’ (n = 1
represents extension number 81 etc.).
To restrict the dialing of two number keys on a specific extension.
Instructions: Press ‘*#5nmm’ (n indicates the extension number. For
example, n=1 represents extension number 81, n=2 represents extension
number 82. m = 0 to 9 prefix). For example, to restrict extension 88 from
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dialing the prefix ‘01’ press ‘*#5801’. To cancel just press ‘*#5n##’ (n =
1 represents extension number 81 etc.).
6. Setting security code
Security code can be set to allow each extension to dial the restricted
number keys.
Instructions: Press’*#8yyyyy’ (y = 0-9 digit code). To dial the security
code protected number just press ‘*#9yyyyy’ (y = corresponding 0-9 digit
code). After each use just hang up and the extension becomes protected
again.
7. Time limit on outgoing calls
Time restriction can be set to each extension.
Instructions: Press ‘*#6nab’ (n=1 represents extension number 81, n=2
represents extension number 82 etc., ab = 01-99 minutes). For example,
you want to restrict extension number 82 from making outgoing calls
longer than 5 minutes press ‘*#6205’. If you want to restrict extension
number 83 from making outgoing calls longer than 25 minutes press
‘*#6325’. (To cancel the restriction on an extension press ‘*#6n00’ and
the factory default is no limit on all extensions).
8. Listen-in
Extension number 81 can listen in on any one of the engaged outside line.
Instructions: Press ‘*91’ or ‘*92’. Ensure that only authorized personnel
can access extension number 81.
9. Digital recording
Recording and playback of your greeting must be done on extension
number 81. A premium quality telephone should be used to ensure sound
quality on the recording.
Instructions: Press ‘*#2200’ wait for the busy signal tone and start your
recording. After you finish recording just press’#’ (the maximum
recording time is 10 seconds). To play back your recorded greeting just
press ‘*#2300’. To record a new greeting just repeat the above procedure.
To play the music on hold press ‘*#2400’.
10. Incoming calls
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Outside calls can be answered manually by a picking up the handset or by
the automated attendant (factory default is manual pickup).
a. Automated attendant:
To set automated attendant.
Instructions: Press ‘*#2100’. Once this feature is set all incoming
calls will be answered by the recorded greeting and no extension will
ring. The caller will be asked to input the requested extension number
(81 to 88). The extension will be connected once it is dialed otherwise
if the extension is invalid or no extension is entered within 10 seconds
then the line will be connected to extension number 82 which becomes
the attendant on duty by default.
b. Manual pickup:
To set manual pickup by attendant on duty.
Instructions: Press ‘*#2000’. Once this feature is set all incoming
calls will ring the extensions without the ‘do not disturb’ feature
turned on. Therefore, all non attendant extensions must have the ‘do
not disturb’ feature turned on. (see section below on do not disturb
feature).
11. Do not disturb
Incoming calls will not ring phones with this feature turned on.
Instructions: Press ‘*#3n10’ (n represents extension 81 to 88 – where
81=1, 83=3, etc. – also note that this feature does not work on extension
number 82 because it is the attendant extension by default ). To cancel
press ‘*#3n00’ (n represents the extension 81 to 88 – where 81=1, 83=3,
etc.). Extension with the do not disturb feature turned on can still answer
and transfer incoming calls. To have more than on attendant on duty just
turn off the do not disturb feature on those extensions.
12. Incoming call transfer
An incoming call can be transferred to other extension by dialing the
extension number directly and the call will connect to the requested
extension number (81 to 88). There is no limit on the frequency of transfer.
Once the extension is dialed and the music on hold comes on the
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transferring extension can hang-up. (Note: Misdialed number can simply
be redialed but do not press the hook!)
• If the extension making the transfer does not hang up after dialing the
requested extension and the requested extension does not pick up the
call within 20 seconds, the extension making the transfer would be
reconnected (during this time the incoming call would hear music on
hold).
• If the extension making the transfer does not hang up after dialing the
requested extension and the call is picked up the requested extension,
the extension making the transfer would connect to the requested
extension and if the requested extension does not want to take the call,
the line will reconnect to the incoming caller once the requested
extension hangs up.
• If the extension making the transfer hangs up after dialing the
requested extension the incoming caller will connect to the requested
extension if the call is answered within 20 seconds. If the requested
extension does not answer the call, the extension initiated the transfer
will ring and the call will reconnect if the call is answered. At this
time the incoming caller can request another extension and the call
can be transferred again or the line will disconnect if the call is not
answered within 30 seconds.
13. Call pickup
Besides the ringing extension, incoming calls can be answered up from any
extension.
Instructions: Press ‘*7’. The call can also be transferred afterwards.
14. Intercom
If the SP208 is not connected to any external line then to make internal
calls just dial the desired extension number (81 to 88). If the SP208 is
connected to external lines then to make internal calls you need to press
‘*’ and when you hear a crisp dial tone just dial the extension number (81
to 88).
RESETTING TO FACTORY DEFAULT
The SP208 features can be reset to factory default by pressing ‘*#1000’.
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Factory default setting
• Manual attendant …………………………………………manual pick up
• Do not disturb……………………………… turned off for all extensions
• Outgoing call restriction ………………No restriction for all extensions
• Time limit on outgoing calls …………No restriction for all extensions
TROUBLESHOOTING
If the SP208 fails to function as expected, check the list of common
problems below:
• Problem – Can not make outgoing nor intercom calls
Possible cause – Outside line problem or outside line not connected;
no power; pbx problem
• Problem – Can make incoming calls but not outgoing calls
Possible cause- The phone is not a touch tone unit or outgoing call
restriction is turned ‘on’.
• Problem – The line automatically disconnects after a period of time
Possible cause – Time limit is set on that particular extension or the
outside line problem
• Problem – Static interference
Possible cause – Outside line interference or phone lines not
connected properly; improper power source; incomparable telephone
set
• Problem – Poor sound quality
Possible cause – Low quality telephone set; low quality telephone line
and too long
• Problem – Can not restore factory default settings
Possible cause - Not using line number 81 to perform the restore
• Other problem – Go to SOHO PBX website at www.soho-pbx.com
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