- SonicWall

- SonicWall
•
Complete Product Name with Trademarks Version
SonicWall™ Global Management System
(GMS) 8.2 SP1
Release notes
February 2017
These release notes provide information about the SonicWall™ Global Management System (GMS) 8.2 SP1
release.
•
About SonicWall GMS 8.2 SP1
•
Resolved issues
•
Known issues
•
Platform compatibility
•
Upgrading to GMS 8.2 SP1
•
SonicWall support
About SonicWall GMS 8.2 SP1
The GMS 8.2 SP1 release fixes a number of known issues from previous releases. See Resolved issues.
SonicWall GMS can be used in a variety of roles in a wide range of networks. Network administrators can use
SonicWall GMS in a Management Console role in an Enterprise network containing a single SonicWall NSA, TZ,
or SuperMassive appliance and also in a Remote Management System role for managing multiple unit
deployments for Enterprise and Service Provider networks consisting of hundreds and thousands of firewalls,
Secure Mobile Access (SMA), and Email Security (ES) appliances.
Resolved issues
The following is a list of issues addressed in this release.
General
Resolved issue
Issue ID
Password resets fail on the /sgms side.
Occurs when certain special characters are used within a password.
181556
SonicWall GMS 8.2 SP1
Release Notes
1
AppFlow Server
Resolved issue
Issue ID
The IP addresses and locations in the Flow Activity Reports should be hyperlinks and
proper descriptions should be available.
Occurs after generating Flow Reports for the firewall.
177945
Change order management
Resolved issue
Issue ID
Change orders are not appearing in the GMS user interface.
Occurs when a restricted character is used in the TASK description.
173926
Console panel
Resolved issue
Issue ID
Data is too long for the userID column at row 1571.
Occurs when creating users with IDs longer than 32 characters.
178930
Database
Resolved issue
Issue ID
Upgrading to GMS 8.2 hangs up on the MySQL Upgrade screen and returns an error.
179614
Occurs when a previous Hotfix installation is incomplete, having missed the Windows
server reboot requirement.
Event management
Resolved issue
Issue ID
VPN status alerts are not functioning correctly.
Occurs after creating a VPN status alert on the Firewall > Policy > Event > Alert
Settings page and then making a VPN connection to monitor the GMS logs.
180202
Firewall configuration
Resolved issue
Issue ID
The “Use Source and Destination IP Address binding” option in Firewall > Network >
Failover & LB does not appear in GMS, nor does the Edit the Group setting using the
Round Robin option in Type, although they appear on the unit.
Occurs when using the Round Robin, Basic Failover, or Spillover options.
180454
The LAN > WAN Access rule is being deleted on all units under the Group.
Occurs when attempting to modify a Zone at the Group level.
180405
After upgrading to GMS 8.2 and right-clicking on the acquired firewall, [Error Code:
1008] appears and fails to login to the Target Host.
Occurs when using the “Login to the Unit option.
179749
Cannot customize a certificate to run DPI-SSL inheritance (reverse and forward) for
Client DPI-SSL.
Occurs when managing the firewall sandwich through GMS.
179348
Firmware upgrade
Resolved issue
Issue ID
Firmware upgrade tasks (using local files on GMS) fail and are unable to complete.
Occurs at the group level with five or more nodes.
169664
SonicWall GMS 8.2 SP1
Release Notes
2
Inheritance
Resolved issue
Issue ID
A content filter object creates an Inheritance issue.
Occurs when trying to reverse inherit content filter objects using the ‘/’ character. It
parses them to 20% at the Group level and then no tasks are pushed on to the Unit
level.
179899
The Inheritance preview screen does not select all entries.
Occurs when attempting to inherit a large number of Address Objects, Service
Objects, Groups, and Access Rules.
179795
The Forward Inheritance feature is not functioning correctly for all types of Address
Group Object entries such as IPv6, Geo IP Addresses, and so on.
Occurs with GMS 8.1 Hotfix #173751 applied.
177524
Installation/Upgrade
Resolved issue
Issue ID
The GMS/Analyzer upgrade fails with a "MySQL Community Server upgrade is pending"
error appearing on the appliance page.
Occurs when the application database SGMSDB upgrade is in progress.
178765
Tomcat fails to start after a new installation.
Occurs after the virtual machine is powered ON for the first time.
177690
Policies panel
Resolved issue
Issue ID
The Policies > Network > Zones screen does not display correctly on some units.
Occurs when a new line character is present in the accompanying text.
182385
Reverse inheritance of default service groups fails to update the changes to the
parent group and all nodes under the group. The task is successfully executed, but
the newly added service object is not being updated to the default service group of
the unit under the group.
Occurs when attempting to add a default service object to a default service group at
the group level.
182062
Inheritance preview does not list any network route policies even though they are
present.
Occurs when creating a filter on the Network Route Policy screen.
181996
The firewall goes offline and loses LAN/WAN access. A hard restart in Safe Mode is
required to recover the firewall.
Occurs when modifying a firewall Address Object through the Policy Panel.
179952
The Access Rules forward inheritance filter causes GMS to fail.
Occurs when creating new access rules within a group and then performing forward
inheritance.
179100
The WAN failover status icon does not appear in the View column of the Firewall tab
in GMS.
Occurs when using HTML5.
175208
The DPI-SSL Client SSL screen does not display a full list of excluded websites on the
firewall. Only a partial, truncated list.
169724
Occurs when the Client DPI-SSL is enabled and 20 or more websites are entered as
Common Name Exclusions.
SonicWall GMS 8.2 SP1
Release Notes
3
Reporting
Resolved issue
Issue ID
The “Initiator IP” filter does not function correctly for multiple IP Addresses at the
Unit > Report > Intrusion > Initiator level.
Occurs after deleting an existing IP address from the filter text box and replacing it
with a new one. The filter results from the first IP address still remain.
181653
The User Activity page in the Reports panel is not functioning correctly.
Occurs when text is entered in the user Search box, but then the Go button does not
do anything.
180139
Capture ATP > Summary reports appear with no data on the user interface.
Occurs after upgrading to GMS 8.2.
180083
The SMA tab of the WAF section does not display detailed reports on the Threats
Detected table.
179475
Occurs when no operator is present in the Dbg log, preventing any data being
reported.
Multi-section reports show row numbering from A-Z (26 letters) and then 27-50.
Occurs when the row counts are set to 50 rows.
176908
The GMS LIKE and IN report filters are failing.
Occurs when using wildcards such as 192.168.168.*.
170021
Tree control
Resolved issue
Issue ID
Tree Control does not load correctly.
Occurs after upgrading to 8.2.
181895
User interface
Resolved issue
Issue ID
The settings in Flow Activity > Flow Reporting are not in sync with the firewall
settings. The Enable AppFlow To Local Collector option cannot be enabled.
179615
Occurs when GMS overrides the firewall’s settings and puts them in the status of a
reboot request.
Known issues
The following is a list of issues known to exist at the time of this release.
AppFlow Server
Known issue
Issue ID
The Disk Usage section in System > Usage shows the Total Size, Free Size, and Used
Size appears to be 0.
Occurs when using an appliance with Flow Server installed.
177290
SonicWall GMS 8.2 SP1
Release Notes
4
Appliance
Known issue
Issue ID
The “File Not Found” backupFileList.txt exception appears, yet the backup
continues.
Occurs when running a backup of GMS.
178972
Policies Panel
Known issue
Issue ID
Cannot configure the “Botnet Exclusion Object” form on the Appliance > Policies >
Security Services > Botnet Filter screen.
Occurs after selecting an object from the Botnet Exclusion Object list and then
running an update.
183065
Cannot enable the “Block connections to/from Botnet Command and Control Servers”
form located on the Appliance > Policies > Security Services > Botnet Filter screen.
Occurs after first selecting “All Connections” and then running an update, and then
selecting “Block connections to/from Botnet Command and Control Servers” and
updating again.
183064
Even though they have been successfully pushed to the appliance, added action
objects from the CF Objects screen do not appear in GMS.
Occurs after action objects have been added and pushed to the appliance.
183051
The LDAP user configuration functions correctly on first use and then fails.
Occurs after being updated with the same configuration.
183010
Not able to update negative values and multiple IP addresses in the source and
destination fields under the Diagnostics > Packet Monitor screen.
Occurs after submitting the task and verifying that GMS posted the settings.
182947
Selecting the "Host Name server" service object and then deselecting the Enable
ICMP Redirect on LAN zone at the group level is not functioning correctly.
182922
Occurs after pushing the changes to the unit level.
The Capture ATP > Settings "Use the default file size specified by the Capture
Service" option is not functioning correctly.
Occurs when the default file size shows 102400 kb instead of 10240 KB.
182763
The “Enable Gateway AV Exclusion List” option in GMS’s Security Services >
GAV/Anti Spyware adds up only address ranges, other configurations are not
updated.
Occurs when configuring an exclusion list with the “Use Address Object” radio button
selected.
178248
The reverse inheritance filter for dynamic ranges is not functioning correctly at the
unit level.
Occurs when a reverse inheritance filter for dynamic ranges is applied to the parent
node and all unit nodes below it.
177727
The filter for reverse inheritance for static entries does not function correctly.
Occurs when a reverse inheritance filter for static entries is applied to the parent
node and all unit nodes below it.
177707
The filter for forward inheritance for dynamic ranges does not function correctly.
Occurs when a forward inheritance filter for dynamic ranges is applied to the parent
node and all unit nodes below it.
177177
An error message appears on the Console > View > Logs page.
Occurs when clicking Update after selecting either a static or a dynamic entry on the
Policies > DHCP page.
177108
SonicWall GMS 8.2 SP1
Release Notes
5
Known issue
Issue ID
In WAN Acceleration > Web Cache, the Enable Web Cache feature fails to create a
task. An error message appears instead that reads, "Task creation failed due to the
following reason: No configuration in the change is applicable to the node."
Occurs when checking the Enable Web Cache check box and clicking Update.
176989
The filter for forward inheritance for static entries does not function correctly.
Occurs when a forward inheritance filter for static entries is applied to the parent
node and all unit nodes below it.
176691
Multiple extra params incorrectly show as being modified in the change order request
screen.
176574
Occurs when updating the Settings page at the group level.
Reporting
Known issue
Issue ID
The drill-down for the Target Host column under Top Targets in Attacks > Targets
has value of N/A which shows "No Matching records found" in error.
Occurs when using the unsupported N/A entry for filtering.
177618
The CIDR notation filter does not function as expected for Capture > ATP > Blocked
Reports.
Occurs when filtering based on CIDR notations in reports.
177614
Using the Capture ATP > Blocked Reports to filter for the target IP “Not like” shows a
false positive message while the report is being fetched.
177603
Occurs when filtering for the IP address of the target country.
Filtering for target countries using the 'like' option does not function correctly for
Capture > Blocked reports.
Occurs when the target country is a private IP.
177601
The Capture ATP > Status page shows some filenames as blank.
Occurs when using GMS where Capture ATP is licensed with a newly added firewall.
177322
The Capture > ATP > Blocked page shows no matching records for filtering based on
block action.
Occurs when “blocked” as a key word when filtering in the Action column.
182879
The Reports panel does not function correctly.
Occurs when overwriting saved reports under the Custom Reports section.
182736
Tree Control
Known issue
Issue ID
In GMS, firewalls do not always appear to be configured correctly for High Availability
as the High Availability icon is sometimes missing in tree control.
Occurs after adding High Availability units to GMS.
177831
In Console > Management > Custom Group, creating a view with a newly added
custom group does not function correctly.
Occurs when adding a new Group in Category (Custom Group).
177830
SonicWall GMS 8.2 SP1
Release Notes
6
Unit Acquisition
Known issue
Issue ID
The GMS Flow Server agent configuration has changed. Users must now click Apply
after making any changes or those changes do not take effect.
175592
Occurs when the gmsServerCfgSeq tag is not present in the prefs file which
ultimately configures the firewall to internally update to the new flow server IP.
SonicOS 6.2.6 is required for the fix to function correctly.
Universal Scheduler
Known issue
Issue ID
The USR and Email Archive Now PDF custom reports do not show the Firewall Action
column.
Occurs when the Report > Analyzer > Log Analyzer | Save a log analyzer report is
used to create the custom reports.
177515
Platform compatibility
The SonicWall GMS 8.2 SP1 release can be hosted in two deployment scenarios as follows:
•
Microsoft Windows Server Software
•
VMware ESXi Virtual Appliance
Deployment Considerations:
•
Before selecting a platform to use for your GMS deployment, use the Capacity Calculator 2. This helps
you set up the correct GMS system for your deployment.
CAUTION: SonicWall recommends that you take steps to minimize abrupt shutdowns of the server
hosting GMS, as this can cause corruption of the Reporting database, potentially leading to loss of
data for the current month. A possible solution includes using an Uninterrupted Power Supply
(UPS).
Before installing GMS 8.2 SP1, ensure that your system meets the minimum hardware and software
requirements described in the following sections:
•
Supported platforms
•
Unsupported platforms
•
Hardware requirements
•
Hard drive HDD specifications
•
GMS virtual appliance supported platforms
•
Virtual appliance deployment requirements
•
Browser requirements
•
Microsoft SQL server requirements
•
Java support
•
SonicWall appliances supported for GMS management
SonicWall GMS 8.2 SP1
Release Notes
7
Supported platforms
The SonicWall GMS supports the following Microsoft Windows operating systems:
•
Windows Server 2012 Standard 64-bit
•
Windows Server 2012 R2 Standard 64-bit (English and Japanese language versions)
•
Windows Server 2012 R2 Datacenter
These Windows systems can either run in physical standalone hardware platforms, or as a virtual machine
under Windows Server 2012 Hyper-V or ESXi.
TIP: For best performance and scalability, it is recommended to use a 64-bit Windows operating system.
Bundled databases run in 64-bit mode on 64-bit Windows operating systems. All listed operating systems
are supported in both virtualized and non-virtualized environments. In a Hyper-V virtualized
environment, Windows Server is a guest operating system running on Hyper-V. GMS is then installed on
the Windows Server virtual machine that is layered over Hyper-V.
NOTE: GMS is not supported on MS-Windows Server virtual machines running in cloud services, such as
Microsoft Azure and Amazon Web Services EC2.
Unsupported platforms
The following platforms have been dropped from support:
•
CDP management and reporting
•
UMA EM5000 as part of the GMS deployment
•
Windows 32-bit as part of the GMS deployment
•
Firewalls with firmware older than SonicOS 5.0
•
Gen4 or older Firewalls
Hardware requirements
Use the Capacity Calculator 2 to determine the hardware requirements for your deployment.
NOTE: A Windows 64-bit operating system with at least 16GB of RAM is highly recommended for better
performance of reporting modules. For more information, read the “Capacity Planning and Performance
Tuning” appendix in the SonicWall GMS Administration Guide.
Hard drive HDD specifications
The following hard drive HDD specifications are required when using GMS Software on Windows Server or a
GMS Virtual Appliance:
Hardware requirements
Requirement
Details
Spindle Speed
10,000 RPM or higher
Cache
64 MB or higher
Transfer rate
600 MBs or higher
Average latency
4 microseconds or lower
SonicWall GMS 8.2 SP1
Release Notes
8
GMS virtual appliance supported platforms
The elements of basic VMware structure must be implemented prior to deploying the SonicWall GMS Virtual
Appliance. The GMS Virtual Appliance runs on the following VMware platforms:
•
ESXi 6.0 and 5.5
Virtual appliance deployment requirements
Consider the following before deploying the GMS Virtual Appliance:
•
GMS management is not supported on Apple MacOS.
•
All modules are 64-bit.
•
Using the Flow Server Agent role requires a minimum of:
•
Quad Core
•
16GB of memory
•
300GB available disk space
Use the Capacity Calculator 2 to determine the hardware requirements for your deployment.
The performance of GMS Virtual Appliance depends on the underlying hardware. It is highly recommended to
dedicate all the resources that are allocated to the Virtual Appliance, especially the hard-disk (datastore). In
environments with high volumes of syslogs or AppFlow (IPFIX), you will need to dedicate local datastores to the
GMS Virtual Appliance.
Read the “Capacity Planning and Performance Tuning” appendix in the SonicWall GMS Administration Guide.
Browser requirements
SonicWall GMS uses advanced browser technologies such as HTML5, which are supported in most recent
browsers. SonicWall recommends using the latest Chrome, Firefox, Internet Explorer, or Safari browsers for
administration of the SonicWall GMS.
This release supports the following Web browsers:
•
Chrome 42.0 or higher (recommended browser for dashboard real-time graphics display)
•
Firefox 37.0 or higher
•
Internet Explorer 11.0 or higher (do not use compatibility mode)
NOTE: Internet Explorer version 10.0 in Metro interfaces of Windows 8 is not currently supported.
NOTE: Turn off Compatibility Mode when accessing the GMS management interface with Internet
Explorer. For more information, see the Knowledge Base article located at:
https://support.sonicwall.com/sonicwall-gms/kb/sw14003
Mobile device browsers are not recommended for SonicWall GMS system administration.
NOTE: If using Chrome version 42 and newer to access GMS 7.2 and older, you will need to enable NPAPI
support in Chrome, which by default has been disabled starting with version 42.
SonicWall GMS 8.2 SP1
Release Notes
9
Microsoft SQL server requirements
The following SQL Server versions are supported:
•
SQL Server 2014
•
SQL Server 2012
NOTE: For SQL Server deployments in countries in which English is not the default language, set the
default language to English in the Login Properties of the GMS database user in the SQL Server
configuration.
NOTE: A database user with "DB Creator" privileges must be provided to GMS during the Role
Configuration process of any GMS Server.
Java support
NOTE: Java is required only when you are using Net Monitor, or if you want to use the "Login to Unit"
right-click menu of TreeControl.
Download and install the latest version of the Java 8 plug-in on any system that accesses the GMS management
interface. This can be downloaded from:
www.java.com
or
http://www.oracle.com/technetwork/java/javase/downloads/index.html
SonicWall appliances supported for GMS management
NOTE: GMS 8.2 SP1 does not support legacy SonicWall appliances, including:
•
Firewall appliances running firmware earlier than SonicOS 5.0
•
CSM Series
•
CDP Series
SonicWall GMS 8.2 SP1 supports the following SonicWall appliances and firmware versions:
Component requirements
SonicWall platforms
SonicWall firmware version
Network security appliance
SuperMassive 10000 Series
SonicOS 6.0 or newer
NOTE: Only partial policy management and reporting support is
currently available. The following SuperMassive specific features
are not supported for centralized policy management in GMS:
•
Multi-blade Comprehensive Anti-Spam Service (CASS)
•
High Availability/Clustering
•
Support for Management Interface
•
Flow Reporting Configurations
•
Multi-blade VPN
•
Advanced Switching
•
Restart: SonicOS versus Chassis
SonicWall GMS 8.2 SP1
Release Notes
10
SonicWall platforms
SonicWall firmware version
Contact your SonicWall Sales representative through
https://support.sonicwall.com/ for more information.
SuperMassive 9000 Series
SonicOS 6.1 or newer
NSA Series
SonicOS 5.0 or newer
TZ Series and TZ Wireless
SonicOS 5.0 or newer
SonicWall SOHO and SOHO
Wireless
SonicOS 6.2.6 or newer
Email Security/Anti-Spam
Email Security Series
Email Security 7.2 or newer (management only)
Secure Mobile Access
SMA 6200/7200
SMA 10.7.2 or newer
SRA/SSL-VPN Series
SSL-VPN 2.0 or newer (management)
SSL-VPN 2.1 or newer (management and reporting)
E-Class SRA Series
E-Class SRA 9.0 or newer
Notes:
•
GMS 8.2 supports SonicWall firewall App Control policy management and App Control reporting support.
Refer to the SonicOS documentation for information on the supported SonicOS firmware versions.
•
Appliances running firmware newer than this GMS release can still be managed and reports can still be
generated. However, the new features in the firmware will be supported in an upcoming release of
GMS.
Non-SonicWall appliance support
SonicWall GMS provides monitoring support for non-SonicWall TCP/IP and SNMP-enabled devices and
applications.
Upgrading to GMS 8.2 SP1
This section provides procedures for upgrading an existing SonicWall GMS 8.1 or newer installation to GMS 8.2
SP1.
GMS cannot be upgraded directly from 8.1 to 8.2 SP1. The process of upgrading from GMS 8.1 to GMS 8.2 SP1
requires following a specific set of steps, as there are dependencies on each of the files installed. You CANNOT
upgrade directly from GMS 8.1 to GMS 8.2 SP1. The correct upgrade path is GMS 8.1 > 8.1 Service Pack 1 >
Hotfix 173751 > Hotfix 168044 > 8.2, and then finally to 8.2 SP1.
Complete the following before upgrading:
•
Perform a backup to GMS between each Hotfix update.
•
GMS requires a mandatory restart between each update.
•
Apply each Hotfix in the upgrade path on all systems in the distributed deployment before upgrading to
8.2 SP1.
The GMS 8.0/8.1 database is reporting problems when managing SonicWall firewalls running SonicOS 6.2.6. The
problems appear as an inability to access database reports because of database corruption caused by SYSLOG
anomalies in SonicOS 6.2.6. These problems are resolved in GMS 8.2 SP1 and syslog reports are generated as
normal.
SonicWall GMS 8.2 SP1
Release Notes
11
See the associated Knowledge Base articles #213012 and #213411 at https://support.sonicwall.com/sonicwallgms/kb for more information.
GMS can be configured for a single server or in a distributed environment on multiple servers. GMS 8.2 SP1 can
be installed as a fresh install or as an upgrade from GMS 8.2. If you wish to perform a fresh install of GMS 8.2
SP1, refer to the GMS Getting Started Guide that relates to your GMS deployment.
Consider the following before upgrading to GMS 8.2 SP1:
•
The 40GB GMS Virtual Appliance should be installed in non-production environments only. Examples of
non-production environments include those for Proof of Concept (POC), pilot, and demo deployments.
Only the 250GB and 950GB virtual appliances are supported in production environments. It is not
possible to upgrade a 40GB virtual appliance to a 250GB or 950GB virtual appliance. You need to
download the 250GB or 950GB virtual appliance if you are planning to use this software now or in the
future for a production environment.
•
In non-production environments, the amount of syslog data collected by the virtual appliance may
exceed the 40GB limit, in which case SonicWall will be unable to support the 40GB virtual appliance.
•
You must disable the User Account Control (UAC) feature on Windows before running the GMS installer.
In addition, disable Windows Firewall or your personal firewall before running this installer.
•
For appliances under management using a GMS Management Tunnel or Existing Tunnel, make sure that
HTTPS management is allowed from the GMS servers. This is because GMS 8.2 SP1 logs into the
appliances using HTTPS only.
•
The scheduled reports created in GMS 8.0 continue to work properly after upgrading to 8.2 SP1.
However, the Legacy reports created in GMS 6.0 or earlier versions are not migrated. For more
information on viewing legacy reports, refer to the GMS Administration Guide.
•
When performing a fresh installation of GMS on Windows, the installer prompts for an IPv6 address of
the server if it detects an IPv6 network.
In a distributed environment, shut down all GMS servers except the one that is running the database. GMS
servers with the SonicWall Universal Management Suite - Database service should be upgraded first, and then
you can upgrade the other servers. You must upgrade all GMS servers in your deployment to the same version
of GMS. You cannot have some servers running version 8.2 SP1 and others running 8.1.
NOTE: DO NOT start/stop the SonicWall Universal Management Suite - Database service manually,
before or after upgrading to 8.2 SP1. After the upgrade, the SonicWall Universal Management Suite –
Database service will be down until the MySQL upgrade process has completed as well. Login to the
/appliance UI to track the progress.
Upgrading procedure
To upgrade to GMS 8.2 SP1, complete the following steps:
1
Navigate to www.MySonicWall.com.
2
Download the GMS 8.2 software along with the required previous versions and Hotfixes.
3
After the files have downloaded, double-click the first file and follow the onscreen instructions. The
Installer detects any previous installations of GMS. Click Install to proceed with the installation.
4
If you see a Windows Security Alert for Java, click Unblock.
The installer displays a progress bar as the files are installed. Wait a few minutes for the installer to
finish installing.
5
After the files are installed, whether or not the system has a Personal Firewall such as Windows
Firewall enabled, a dialog is displayed notifying you to either disable the firewall or manually open the
syslog and SNMP ports, and to ensure that these ports are open on your network gateway or firewall if
you plan to use HTTPS Management mode for managing remote appliances (instead of GMS Management
Tunnel or Existing Tunnel modes). Click OK. Be sure to adjust the settings as recommended.
6
After the installer has completed, reboot the system to complete the installation.
7
Continue these steps in order with the upgrade path as GMS 8.1 > 8.1 Service Pack 1 > Hotfix 173751
> Hotfix 168044 > 8.2, and then finally to 8.2 SP1.
SonicWall GMS 8.2 SP1
Release Notes
12
Upgrading the GMS virtual appliance
The GMS Virtual Appliance cannot be upgraded directly from 8.1 to 8.2 SP1.
The process of upgrading from GMS 8.1 to GMS 8.2 SP1 on a virtual machine requires following a specific set of
steps, as there are dependencies on each of the files installed. You CANNOT upgrade directly from GMS 8.1 to
GMS 8.2 SP1. The correct upgrade path is GMS 8.1 > 8.1 Service Pack 1 > Hotfix 173751 > Hotfix 168044 >
8.2, and then finally to 8.2 SP1.
Complete the following before upgrading:
•
Perform a backup to GMS between each Hotfix update.
•
GMS requires a mandatory restart between each update.
•
Apply each Hotfix in the upgrade path on all systems in the distributed deployment before upgrading to
8.2 SP1.
The GMS 8.0/8.1 database is reporting problems when managing SonicWall firewalls running SonicOS 6.2.6. The
problems appear as an inability to access database reports because of database corruption caused by SYSLOG
anomalies in SonicOS 6.2.6. These problems are resolved in GMS 8.2 and syslog reports are generated as
normal.
See the associated Knowledge Base articles #213012 and #213411 at https://support.sonicwall.com/sonicwallgms/kb for more information.
In a distributed environment, shut down all GMS servers except the one that is running the database. GMS
servers with the SonicWall Universal Management Suite - Database service should be upgraded first, and then
you can upgrade the other servers. You must upgrade all GMS servers in your deployment to the same version
of GMS. You cannot have some servers running version 8.2 and others running 8.1.
NOTE: DO NOT start/stop the SonicWall Universal Management Suite - Database service manually,
before or after upgrading to 8.2. After the upgrade, the SonicWall Universal Management Suite –
Database service will be down until the MySQL upgrade process has completed as well. Login to the
/appliance UI to track the progress.
For a fresh install of the GMS 8.2 64-bit Virtual Appliance, refer to the GMS Virtual Appliance Getting Started
Guide.
To upgrade, complete the following:
1
Download the GMS 8.2 file from www.MySonicWall.com to your workstation software along with the
required previous versions and Hotfixes: sw_gmsvp_vm_eng_8.2.xxxx.yyyy.gmsvp-updater.64bit.sh
2
Log in to the /appliance (System) interface of the GMS server.
3
Navigate to the System > Settings page.
4
Click Browse, navigate to the location where you saved the above files, and select the first necessary
file.
5
Click Apply to begin the firmware upgrade installation.
6
The Virtual Appliance reboots at the end of the installation process.
7
Continue these steps in order with the upgrade path as GMS 8.1 > 8.1 Service Pack 1 > Hotfix 173751
> Hotfix 168044 > 8.2 and then finally to 8.2 SP1.
SonicWall GMS 8.2 SP1
Release Notes
13
Technical support resources
Technical support is available to customers who have purchased software with a valid maintenance contract
and to customers who have trial versions.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours
a day, 365 days a year. In addition, the portal provides direct access to product support engineers through an
online Service Request system. To access the Support Portal, go to https://support.sonicwall.com/.
The site enables you to:
•
Create, update, and manage Service Requests (cases)
•
View Knowledge Base articles
•
Obtain product notifications
•
Download software. For trial software, go to Trial Downloads.
•
View how-to videos
•
Engage in community discussions
SonicWall reference documentation is available on the Software Support site:
https://support.sonicwall.com/sonicwall-gms/software/release-notes-guides
Datasheets, white papers, and other product information are available on the Software Products website:
https://www.sonicwall.com/products/sonicwall-gms/
Knowledge base articles and links to related community forums and other resources are available at:
https://support.sonicwall.com/sonicwall-gms/kb
Online training materials
SonicWall Technical Training Services offers GMS software for essential security administrator certification.
This Certified SonicWall Security Administrator (CSSA) course provides fundamental instructions to help you
understand the basic deployment best practices for Managed Security Service Providers.
The following link provides the latest information regarding SonicWall GMS eLearning courses:
https://support.sonicwall.com/sonicwall-gms/training
Click Find Your Course and search for Global Management System Certification Training.
SonicWall support
Technical support is available to customers who have purchased SonicWall products with a valid maintenance
contract and to customers who have trial versions.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours
a day, 365 days a year. To access the Support Portal, go to https://support.sonicwall.com/.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours
a day, 365 days a year. In addition, the Support Portal provides direct access to product support engineers
through an online Service Request system.
The Support Portal enables you to:
•
View knowledge base articles and technical documentation
•
Download software
•
View video tutorials
SonicWall GMS 8.2 SP1
Release Notes
14
•
Collaborate with peers and experts in user forums
•
Get licensing assistance
•
Access MySonicWall
•
Learn about SonicWall professional services
•
Register for training and certification
•
To contact SonicWall Support, refer to https://support.sonicwall.com/contact-support.
SonicWall GMS 8.2 SP1
Release Notes
15
Copyright © 2017 SonicWall Inc. All rights reserved.
SonicWall is a trademark or registered trademark of SonicWall Inc. and/or its affiliates in the U.S.A. and/or other countries.
All other trademarks and registered trademarks are property of their respective owners
The information in this document is provided in connection with SonicWall Inc. and/or its affiliates’ products. No license,
express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection
with the sale of SonicWall products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE
AGREEMENT FOR THIS PRODUCT, SONICWALL AND/OR ITS AFFILIATES ASSUME NO LIABILITY WHATSOEVER AND DISCLAIMS ANY
EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT. IN NO EVENT SHALL
SONICWALL AND/OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR
INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS
OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF SONICWALL AND/OR ITS
AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SonicWall and/or its affiliates make no
representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves
the right to make changes to specifications and product descriptions at any time without notice. SonicWall Inc. and/or its
affiliates do not make any commitment to update the information contained in this document.
For more information, visit https://www.sonicwall.com/legal/.
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CAUTION: A CAUTION icon indicates potential damage to hardware or loss of data if instructions are not
followed.
WARNING: A WARNING icon indicates a potential for property damage, personal injury, or death.
IMPORTANT NOTE, NOTE, TIP, MOBILE, or VIDEO: An information icon indicates supporting information.
______________________
Last updated: 2/14/2017
232-003097-00 Rev A
SonicWall GMS 8.2 SP1
Release Notes
16
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