TDA 15/30 Brochure

TDA 15/30 Brochure
KX-TDA15/30 BROCHURE
EVERY
ERY
EVERY
CALL
MATTERS
CALL
CA
A
ALL
IP ENABLED
TELECOMMUNICATION
PLATFORMS
Panasonic IP-enabled KX-TDA15 and KX-TDA30 business telephony solutions
combine traditional telecommunications together with IP technology offering maximum feature and flexibility for small businesses to handle all
office communication needs.
BUSINESS COMMUNICATIONS SIMPLIFIED
Investment in a telecommunication system requires business
communication foresight. Businesses need to be able to effectively
communicate today - yet want to make sure that they are properly
equipped to handle the growing demands of their future
communication needs.
Packed with a repertoire of advanced telephony solutions, the
IP-enabled KX-TDA15 and TDA30 communication solutions bring a
wide range of benefits to help solve your company's communication
needs.
Solutions - such as Wireless Mobility allows companies to enable
employees the freedom to roam without worrying about missing
important calls from potential customers, while the Voice
Messaging solution can easily improve customer service and
extend your business operational hours.
Built-in call centre functionality can help businesses improve
communication efficiency and allow you to serve customers more
effectively. The IP-enabled KX-TDA15 and KX-TDA30 PBXs make it
easy to distribute calls, manage agents handling calls, and controls
office use of the phone system.
COST-CUTTING PERFORMANCE
Panasonic has leveraged leading edge PSTN and IP technologies in
the KX-TDA PBXs allowing customers to easily reap the business
benefits of IP technologies. These IP enabled platforms allow
businesses to achieve cost-effective, effortless and reliable single
site or multi-site voice solutions.
2
The key benefits include:
Lower Network Call Costs
Remote/Home Workers as part of the corporate Network
Remote maintenance, moves and changes
Network Applications & Solutions
RELIABILITY
The reliability of KX-TDA15 and TDA30 IP-enabled communication
systems are assured by rigorous quality control and testing before
the units leave the factory, guaranteeing you piece of mind. The
systems are designed for quick and easy installation, with no
maintenance required, to help keep any downtime to an absolute
minimum. The Systems support "hot-swap" cards to allow
changing most modules without bringing the system down, while
advanced PC based programming tools help installers easily
perform configuration changes on-site or remotely over the IP
network.
BUILT-IN CALL CENTRE SOLUTIONS - FOR PERFECT CUSTOMER SERVICE
Whatever the size of your company, efficient and courteous handling of telephone calls is a major factor in a successful business. Panasonic
provides multiple solutions for small to medium size Call Centres, enabling businesses to help control and make use of limited human resources
that may be available. Call centre features are integrated in the communication platform and can be expanded to suit more sophisticated
requirements by combining with optional CTI software solutions. Key integrated features are:
Intelligent and Automatic Call Routing
Flexible call routing to distribution groups
VIP call routing
Automated attendant
Call queue with waiting message
Walking extensions ('Hot Desking')
Supervisor call queue monitoring
Supervisor level monitoring and reporting
Overflow extensions
Agent Log-in / Log-out / Wrap-up
FUTURE-READY DESIGN
The IP-enabled KX-TDA15 and KX-TDA30 PBXs are communication
tools your business can grow with. The system can be expanded with
IP Trunks, IP Phones, CTI productivity applications, and a whole family
of business communication applications that can keep pace with your
business growth.
KX-TDA15/30 PRODUCT LINE UP
3
EXTREME
FUNCTIONALITY
ALWAYS
For effective communication - Panasonic communication systems allow
businesses to have a wide range of services at their disposal. The KX-TDA15
and KX-TDA30 support a wide range of Digital, Wireless DECT and Analogue
telephone terminals to suit all your business communication needs.
ALPHANUMERIC DISPLAY
Visual feedback on the user-friendly LCD display makes it easier to
handle calls and perform other tasks. Use it to view a variety of
information (see partial list below) or to access the IP-enabled
communication system's many features. Users can also make calls
by simply following the visual prompts shown on the display. The
display can show items such as:
Incoming caller's name and number
Message waiting, absent messages, feature settings
Log of incoming and outgoing calls (Call Log)
System/personal speed dialling
Extension lists
Call Duration
System features
Time and date
NAVIGATION KEYS
Easy to use navigation keys allow fast, one touch access to
multiple phone system functions. The ergonomically designed
navigation keys make it highly intuitive to go through phone system
feature menus.
PROGRAMMABLE KEYS
One-touch function access programmable keys save time and
effort. These keys can be used to store telephone numbers, or
access frequently used phone system features. The dual colour
Red/Green LEDs give visual indication of accessed feature status as
well as the status of colleagues (Idle, Busy).
4
MULTI STEP TILT ANGLE
The IP and digital telephones have multiple points of adjustment for
maximum visibility at any angle.
HANDS FREE CONVENIENCE
Optional Bluetooth module for the KX-DT346 and KX-DT343 digital
telephones as well as the KX-NT300 series IP telephones provide
wireless headset support. In addition, the built-in headset jack, with
headset (optional), allows busy users to keep their hands free while
taking important telephone calls, giving users the freedom and
flexibility to work on PC or take notes.
INTEGRATION WITH DATA NETWORK
The NT300 Series IP terminals connect directly into your data
network, and provides IP-Telephony features with enhanced levels of
functionality and comfort. Users can easily connect their PCs and
laptops to the company Local Area Network (LAN) using the built-in
2-Port Ethernet switch on the back of the IP telephones - reducing
desktop cable clutter.
DIGITAL TELEPHONES
Developed specifically to meet the needs of businesses of all types, the Panasonic digital telephones incorporate sleek design, improved
ergonomics, flexibility and superb voice quality.
KX-DT346
KX-DT343
KX-DT333
KX-DT390
KX-NT303
KX-T7710
KX-DT321
IP TELEPHONES
The KX-TDA15 and KX-TDA30 support the KX-NT300 Series IP telephones that are stylish, intuitive, user friendly and comfortable to use.
The NT300 series IP telephones take you to a new dimension in communications productivity, broadband network connectivity and customer
care. The sleek, ultra-modern design, available in both black and white works well with any work environment and office decor.
Note: IP telephones require optional IP-EXT4 line card.
KX-NT346
KX-NT343
KX-NT321
KX-NT303
5
WIRELESS
SOLUTIONS
MOBILITY
Have an important customer call and need to walk away from your desk? Panasonic
Wireless Mobility Solution is here to help. The Panasonic KX-TDA15 and KX-TDA30 Hybrid
IP PBX systems let you simply continue your current conversation over a lightweight,
business-smart wireless DECT telephone while you are away from your desk or moving
around the office. Mobile telephones can also be integrated as office extensions receiving and making calls using just one number - for anytime anywhere connectivity.
Easily see Incoming Calls and Messages
Easily to Dial in Dark Conditions
Easy To Read Colour LCD Display
Splash and Dust Resistant
MOBILE/GSM INTEGRATION FOR ANYTIME
ANYWHERE MOBILITY
MULTI-CELL DECT WIRELESS FOR OFFICE
MOBILITY SOLUTION
Mobile phones are a compelling way for doing business
outside of the office. The KX-TDA15 and KX-TDA30
supports the latest mobile phone integration technology enabling calls directed to an office extension to be
redirected to a Mobile telephone at a lower, fixed cost.
Calls can then also be transferred back to a colleague's
office extension or even back to the office voice mail
system for graceful handling.
The Panasonic office mobility solution lets you carry on
your conversation over lightweight, business-smart
wireless DECT terminals while you are away from your desk
or moving around the office. Using Wireless XDP (eXtra
Device Port), users can set their DECT wireless handsets to
have the same extension as their desk phone, and then
receive calls even when away from their desk.
Mobile telephones can be integrated which allow
incoming calls to ring both the desk phone and the mobile
handset simultaneously, allowing businesses to publish
“one-number” access while providing users with the
added flexibility to pick-up calls from either their desk
phone or mobile phone.
6
Headset Jack for Hands-Free Access
The Multi-Cell DECT System is an integrated wireless
mobility solution providing automatic hand-over between
installed wireless cells - enhancing coverage and giving
you true communication mobility even within large
premises.
Colour LCD Display *1
Illuminated Keypad
Multiple Language Display
Speakerphone
Programmable Soft Keys
PBX functionality support
200 Entry Phonebook
Headset Compatible
10 Ringer Melodies *1
10 Programmable Hot Key Dialling
Vibrate Alert*2
Meeting Mode*2
IP64 Dust and Splash resistant*3
KX-TCA175
Standard Model
KX-TCA275
Compact Business Model
KX-TCA364
Tough Type Model
*1 KX-TCA175 and KX-TCA275 only
*2 KX-TCA364 and KX-TCA275 only
*3 KX-TCA364 only
BUSINESS MOBILITY TERMINALS
With standard, compact business or tough-type DECT that is able to handle
harsh environments - you can be assured that no matter what your needs with Panasonic; you have the DECT business mobility solution of your choice.
The KX-TCA275 DECT handset combines small size, light weight and durability,
with a host of powerful business telephony features, while the KX-TCA175 is a
perfect choice for users who want good performance in a standard size
handset. In addition, to handle tough environments - the KX-TCA364
ruggedised handset meets strict dust and splash resistant IP64 standards.
EXTENDING OFFICE MOBILITY WIRELESS COMMUNICATION
The KX-TDA15 and KX-TDA30 allows wireless communications over an extended range by using multiple and High
Density cell stations that boost the flexibility and mobility of your wireless handsets.
The system provides automatic hand-over between installed wireless cells - enhancing coverage and giving you true
communication mobility even within large premises.
KX-A272
Repeater
KX-TDA0155
2ch Cell Station
KX-TDA0158
8ch Cell Station
7
COMPUTER
TELEPHONY
APPLICATIONS
Supporting industry Standard CTI interfaces - Panasonic IP-enabled
KX-TDA15 and KX-TDA30 platforms support a large number of software
applications ranging from standard "Screen Pops" to desktop Customer
Relationship Management (CRM) systems and many more - all designed to
enhance employee efficiency and improve business productivity.
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephony Integration (CTI) is the technology that
brings the best of telephony and computers together - providing
powerful and simple productivity enhancements. Panasonic
KX-TDA15 and KX-TDA30 PBX’s support CTI integration via the
two mature industry standards:
Telephony Application Programming Interface (TAPI),
Computer Supported Telecommunications Applications (CSTA).
BENEFITS OF CTI
Multiple telephony applications can be implemented to
augment business communication capabilities and provide
software productivity applications for your businesses. The
KX-TDA15 and KX-TDA30 PBX’s can support a myriad of
productivity applications that cover all aspects of business
requirements. These include among others:
Offices -Incoming call display (Screen Pop), Busy caller
display, Dial from MS Outlook, Call accounting etc.
Contact Centre - Incoming call display, CRM database
integration, Agent Log-in/Log out, ACD reporting etc.
Hotels - Room availability, check-in/check out, Billing etc.
8
TDA Hybrid
IP PBX
CTI
CTI
Server
CTI Application
CTI Application
Proprietary
Telephone
Proprietary
Telephone
PC PHONE SOFTWARE ADD-IN FOR
MICROSOFT OUTLOOK®
An easy to use CTI application for
customers using Microsoft®
Outlook®. The software allows
users to easily dial contact phone
numbers and receive incoming call
pop-up alerts.
PHONE ASSISTANT PRODUCTIVITY
APPLICATION SUITE
The Panasonic Phone
Assistant
productivity
software suite is a highly
intuitive
PC
based
application suite that
View presence
blends powerful point and
& availability.
click telephony together
Phone Assistant - intuitive user interface
with screen based presence,
availability, integration with Microsoft Outlook®, integration
with popular TAPI enabled CRM desktop tools(e.g. ACT,
Goldmine, TwixTel), and a variety of collaboration tools to
simplify and enhance real-time communications for business
telephony users.
PC CONSOLE
PC Console provides company
operators with a powerful tool for
improving call-handling, efficiency,
and customer service. PC Console
displays information about a caller
on the PC screen even before the
operator takes the call making it easier for operators to
prioritise incoming calls, so important customers are never
kept waiting. Operators can quickly see which extensions are
busy and which are free, and can transfer calls and perform
other duties using simple drag-and-drop and point-and-click
operations.
EMPOWER REMOTE WORKERS USING IP SOFTPHONE
The Panasonic KX-NCS810X IP Softphone allows road warriors, sales and support staff, or any other
power user to use their computer as an IP Phone for access to anytime, anywhere enterprise IP
telephony. The user simply needs to connect to the corporate IP network over a managed broadband
connection to enable the IP Softphone. All employees can now be centrally connected to the corporate
KX-TDA15 or KX-TDA30 Hybrid IP PBX’s - providing simple yet highly cost effective VoIP communication.
TARGETING ALL AREAS FOR ENHANCEMENT - PHONE ASSISTANT PRODUCTIVITY SUITE INCLUDES:
Products
Targeted Solution
Point and click telephony for desk based
Phone Assistant Pro
or remote workers
Team supervisors to monitor employees'
Phone Assistant Status Pro call activities, or Operators to handle
call traffic
Phone Assistant Manager Web based system administration
Benefits
Helps you visually control all your communications from your PC.
Remote telephony is possible via optional Softphone module.
Helps you to visually manage all your team member's telephony
activities or for operators to handle business call traffic.
Helps quickly administer your PBX from any networked PC with a
web browser.
All applications - when used together can significantly enhance enterprise business productivity and help propel your business to the next level.
9
FLEXIBLE
MESSAGING
SOLUTIONS
Advanced voice messaging applications provide enhanced call handling
flexibility. Voice guidance provides a user friendly interface to simplify and
streamline business communications by efficiently routing customer calls to
the proper department or agents. Further, voice mail storage facility can be
used for graceful offline call handling during busy hours - increasing overall
productivity and providing better customer service.
AN AFFORDABLE SYSTEM THAT ADDS VALUE TO YOUR BUSINESS
KX-TDA15 and KX-TDA30 PBX systems offers two types of messaging solutions:
Optional Solution: Installing a KX-TDA3192 Simplified Voice
Message (SVM) card into a Panasonic KX-TDA15 or KX-TDA30
Hybrid IP PBX provides extension users with a simplified
voicemail solution. Companies looking to provide a
cost-effective voicemail solution to enhance customer
service and provide employees with a private voicemail can
benefit greatly from this solution.
Each extension user can have a personal Voice Mailbox which
can both play outgoing greeting messages as well as record
incoming voice messages irrespective of the type of extension
used, e.g. Proprietary Telephones (PT), Single Line Telephones
(SLT), or Portable Stations (PS). The recording storage space
on each voicemail box is shared between outgoing greeting
messages and received voicemail messages.
Extension users can record, listen to or clear their own
greeting messages - as well as playback and clear voice
messages left by outside callers.
10
External Solution: Companies requiring enhanced voice
messaging capabilities beyond the functions found on the
optional ESVM cards can upgrade to the external KX-TVM50 or
KX-TVM200 messaging solutions providing enhanced message
applications and customer service. These external optional
voice processing systems come fully packed with business
class voice messaging features, designed to help businesses
handle every call in a courteous and efficient manner.
KX-TVM KEY FEATURES:
The KX-TVM50/TVM200 offer a host of voice messaging based
features such as:
• Voice Messaging Service
• Automated Attendant Service
• E-Messaging (email notification with voice message
attachment)
• Interview Service
• Voice Mail Menu on LCD of system phones for Easier
Operation
• Caller Name Announcement
• Caller ID / CLIP based Greetings
• Call Screening
• Call Recording
• Holiday Service
• Multi-Lingual Voice Prompts
• Fax Detection / Routing
AN AFFORDABLE SYSTEM THAT ADDS
VALUE TO YOUR BUSINESS
The new Messaging Features offer greater flexibility. If short
of staff, you can handle calls with the Automated Attendant
Service. By combining the system with a Panasonic Voice Mail
System, you can upgrade to Unified Messaging: combining
e-mail and voice mail, and giving you multi-media
communication capabilities. You can even customise the
system to meet the needs of different callers and get
additional features that are available only from Panasonic,
such as Live Call Screening, Two-Way Recording, and Two-Way
Transfer.
QUEUE HANDLING WITH MESSAGING
If a call cannot be answered it can be sent to a call queue and
greeted with a friendly welcoming message. The messages
are pre-recorded and can inform the caller that their call will
be handled in the order it has been received by an agent as
soon as one becomes available, or the messages can be used
as a way to generate additional business opportunities by
alerting the caller of a service the company offers, or a
forthcoming sales promotion.
With the KX-TVM50 and KX-TVM200 - Panasonic delivers new
levels of communication ease and efficiency that can help any
business achieve higher productivity.
VOICE MAIL AND ADVANCED MESSAGING
Using the advanced TVM Messaging solution - each extension
can be assigned its own personal mailbox that can be
contacted any time of day or night. If a caller leaves a voice
message for a user, the extension user is notified by a
message-waiting lamp available on proprietary telephones or
can be additionally notified via an e-mail with voice message
attached. Incoming call information is also recorded with the
message and is displayed on a Proprietary telephone. This
includes Caller’s telephone number, time of call, and length of
call.
CENTRALISED VOICE MAIL
For networked multi-site deployments – centralised voice mail
is possible for up to 8 networked KX-TDA15 or KX-TDA30
systems. Extension users from each branch site can set their
phone terminals to forward calls when in busy or no-answer
state to the central voice messaging system and access
messages using VM access codes.
11
INTEGRATING
VOICE & DATA
NETWORKS
Corporate IP Network infrastructures can now carry both voice along with
data. Designed to support Convergence via modular architecture, the
IP-Enabled Panasonic KX-TDA15 and KX-TDA30 Hybrid IP PBX systems allow
harmonious migration towards Voice over Internet Protocol (VoIP), allowing
voice and data communication to work within the same network - increasing
network utilisation and reducing infrastructure cost.
BENEFITS OF VOICE-OVER IP (VoIP)
- Reduce Call Costs
- Integrate remote users as part of a team
- Reduce cabling and running costs
VoIP is an ideal solution for site-to-site communications between
multi-site offices and retail chains - as well as for networking
branch office and remote office employees, small office/home
office (SOHO) workers, and home sales personnel, allowing for
flexible working environment and lowering cost.
MULTI SITE NETWORKING
With KX-TDA15 and KX-TDA30 Hybrid IP systems, installers and
administrators can remotely manage any deployment scenario –
whether a stand-alone system or a networked multi-site system
connected via an IP network. All they need is a networked PC with
the necessary PC Maintenance Console application and they can
access and administer systems from any location reducing extra
administration overhead and resulting in quick system handling.
NETWORK BUSY LAMP FIELD
REMOTE ADMINISTRATION OVER IP NETWORK
With KX-TDA15 and KX-TDA30 Hybrid IP systems, installers and
administrators can remotely manage any deployment scenario –
whether a stand-alone system or a networked multi-site system
connected via an IP network. All they need is a networked PC with
the necessary PC Maintenance Console application and they can
access and administer systems from any location reducing extra
administration overhead and resulting in quick system handling.
12
Network Busy Lamp Field (Network - BLF) or Network Direct Station
Selection (NDSS), allows unique extensions across networked
KX-TDA15 and KX-TDA30 Hybrid IP PBX systems to be monitored by a
single centralised Network Operator. These extensions can be part of
a global PBX QSIG network connected over both ISDN or
Voice-over-IP (H.323).
If any of the pre-programmed extensions are busy, receiving an
incoming call (ringing) or in 'Do not Disturb' (DND) mode, the
operator's DSS key for that extension will illuminate, showing the
operator the status of that particular extension providing instant across the network status visibility.
NETWORK DISTRIBUTION GROUPS
Incoming Call Distribution (ICD) groups can be set-up across multiple networked
TDA PBX systems. Extensions can be grouped together from different PBX
systems, creating globally diverse departments with the same ICD group number
- e.g. in distributed call centres.
Simultaneous or delayed ringing can be programmed for all Network ICD (NICD)
groups for efficient call handling.
Branch Office
3rd Party
CTI
IP Network
IP Softphone
Mobile
Telephone
IP Proprietary
Telephone
SOHO
Digital
Proprietary
Telephone
Branch
Office
TDA Hybrid IP PBX
Head Office
CTI Server
PA Pro
Software
PA Status
Software
IP Proprietary
Telephone
Digital
Proprietary
Telephone
IP Proprietary
Telephone
ISDN
TDA15/30 Hybrid IP PBX
Centralised
voice mail
DECT
Handset
Mobile
Telephone
13
SOLUTIONS
FOR ALL
INDUSTRIES
Personal contact with the customer is a significant factor for success. The
telephone system is at the heart of all communications - without any
concern as to how the communication is conveyed: via IP, by traditional
telephony or by employing wireless technology. What is crucial for
businesses is quality and reliability. Panasonic provides applications and
solutions that address all these crucial business needs.
HOSPITALITY
The Hospitality market requires the communications system
to be flexible, economical and easy to use, with maximum
reliability and adaptability for the individual needs. The
possibility of PC integration to allow guest room billing and
system management has also become a requirement of this
sector. Panasonic KX-TDA15 and KX-TDA30 PBX Systems are
perfectly equipped with all these necessary hospitality
features and solutions.
HEALTH SERVICE
A telecommunication system in nursing facilities and resident
housing must have a high level of reliability to meet the
requirements of staff. Panasonic KX-TDA15 and KX-TDA30 PBX
systems meet these requirements and offers custom-made
solutions that can be integrated with computers to support
administrative tools and emergency call systems. The
investment ensures security by flexible, future-safe
technology.
14
CONSTRUCTION
Speed and flexibility are an essential way of working in the
construction industry, and Panasonic KX-TDA15 and KX-TDA30
PBX’s can adapt quickly to your changing business
requirements. Need to add conferencing solutions or wireless
capability? KX-TDA15 and KX-TDA30 PBX’s provides all the
solutions you need to keep pace with easy setup of new devices
and applications. Customers can be proud to own a Panasonic
system.
LEGAL
The legal industry of law firms, notaries, attorneys, solicitors
etc have specific requirements when it comes to business
communication. Attorney client conversation may need to be
recorded - or clients may need to be billed for calls. Law firms
may prefer to have secure entrances monitored via IP cameras.
Panasonic KX-TDA15 and KX-TDA30 PBX’s address all these
unique communication needs of the legal industry - yet
provides all these and more solutions in a cost effective
manner.
CUSTOMER SERVICES
We all would like to offer our customers the best service we
possibly can, and while you might be the best today, what
about tomorrow? Panasonic Telecommunication systems offer
service-orientated solutions, which can be expanded to meet
your customer's needs now and for days to come.
SALES
In today's competitive world, personal contact becomes ever
more important to the customer. Customer satisfaction,
maximum flexibility and accessibility provide the crucial lead
in this sector. With a solution from Panasonic, everything that
you need is already built in as standard.
ADMINISTRATION
Public administrations see themselves today more than ever as
service providers. Their services must be carried out in spite of
the increasing pressure of cost management for government,
council and municipal authorities. Panasonic offers a
telecommunications solution which helps them maintain and
keep their costs in check.
LOGISTICS
Logistics requires smooth and reliable transport of information.
This is why logistic companies have particular requirements
when it comes to telecommunications systems. With possibility
for integration into modern EDP systems and mobile
accessibility, Panasonic systems can become the driving force
for your business today, tomorrow and in the future.
PRODUCTION ENTERPRISES
High flexibility, economy and maximum reliability as well as
adjustment to individual needs are important criteria, which
telecommunication systems must fulfil. Panasonic KX-TDA15
and KX-TDA30 PBX’s outshine here as it was developed with
manufacturing plants and production departments in mind.
With its ultramodern design and future ready solutions,
experience a new dimension of efficient communication.
15
2008
www.panasonic.co.uk
EVERYTHING MATTERS
PSQE1029WA. Printed in UK. Design and specifications are subject to change without notice.
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