Global VR 040-1004-01-Vortek_SW_Install

Global VR 040-1004-01-Vortek_SW_Install
Vortek Multi-Game
Game Software Installation Instructions
040-1004-01 Rev.01
¾ Read this manual before use.
¾ Keep this manual with the machine at all times.
www.globalvr.com
support@globalvr.com
1-408-501-0000
Table of Contents
Table of Contents……………………………………………..……. 2
Safety………………………………………………...………..……… 3
Multi-Game Software Component List………………………..… 4
Game Software Install Instructions……………………………... 5
Marquee Artwork Install…………………………………………… 6
Console Artwork Install…………………………………………… 6
USB Game Dongles………………………………………………… 7
System Restore CD’s………………………………………………. 8
Ethernet HUB for Multiplayer Games…………………………… 9
Troublehooting…………………………………………..………... 10
Warranty Info…………………………………….……….…...…… 11
Technical Support…...……………………………………………. 12
Legal Statement…………………..……………………………..... 13
GLOBAL VR Multi-Game Software Install
Page 2
Safety
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The following safety instructions apply to all game operators and service personnel.
Specific warnings and cautions will be found throughout this manual where they
apply. We recommend that you read this page before preparing your arcade cabinet
for game play.
Use the following safety guidelines to help protect the system from potential damage
and to ensure your personal safety.
To help avoid damage to the computer, the power supply on the computer
automatically detects the voltage to match the AC power available at the location:
o 115 volts / 60Hz in most of North and South America and some Far Eastern
countries such as Japan, South Korea and Taiwan
o 230 volts / 50Hz in most of Europe, the Middle East and the Far East
To help prevent electric shock, plug the system power cables into a properly
grounded power sources. These cables are equipped with 3-prong plugs to help
ensure proper grounding. Do not use adapter plugs or remove the grounding prong
from a cable. If you must use an extension cable, us a 3 wire cable with properly
grounded plugs
To help protect your system from sudden, transient increases and decreases in
electrical power, use a surge suppressor, line conditioner or Uninterruptible Power
Supply (UPS).
Be sure nothing rests on the system's cables and that the cables are not located
where they can be stepped on or tripped over.
Do not spill food or liquid on you system.
Do not push any objects into the openings of the system. Doing so can cause fire or
electric shock by shorting out interior components.
Keep your computer far away from radiator and heat sources.
Do not block cooling vents.
Warnings
GLOBAL VR assumes no liability for
any damages incurred while setting
up the Vortek cabinet. As such,
only qualified service personnel
should perform this installation!
GLOBAL VR Multi-Game Software Install
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GLOBAL VR Multi-Game Software Kit -- Component List
Description
Qty
Part#
Multi-Game Software Kit Common
Components
1 Artwork, Console
1
AW-VGEN-01
2 Artwork, Marquee
1
AW-VGEN-02
3 Software, OS CD
1
050-0014-01
4 Multi-Game Manual
1
040-1001-01
5 USB HUB, 4 ports
1
V3-USB-4P-HUB
Each Game is Sold Separately
Beach Head 2000
Dongle, B H 2000
1
1
050-0013-01
D-beachhead2k-v
Beach Head 2002
Dongle, B H 2002
1
1
050-0012-01
D-beachhead2002-v
Dessert War B H 2003
Dongle, Dessert War
1
1
050-0014-01
D-desertwar-v
INCOMING
Dongle, INCOMING
1
1
050-0011-01
D-incoming-v
Beach Head 2003
Dongle, OP Blockade
Ethernet Cable 10ft
1
1
1
050-0009-01
D-opblockade-v
115-9635-01
Tools Required to complete the hardware installation:
T-25 Security Torx Screwdriver
Power Drill is Optional
If any parts are missing from your kit please contact GLOBAL VR
GLOBAL VR Multi-Game Software Install
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Game Software Install Instructions
The cabinet will need to be fully powered ON and the game software must be started
and running the attract mode video. If this is the first game to be installed then make
sure the you see the mouse pointer for the XP Operating System.
A. If this is your first time installing the new Multi-Game software you will
need to reload the Operating System using the new OS Recovery CD
included with this kit first, before installing any new games. If you should
install the new Multi-Game software on your old Operating System you will
run into many different problems. If you have already reloaded the
Operating System and installed a Multi-Shell Game you do not need to
reload the Operating Software again and can proceed to Step 1
1. Plug the USB HUB and Game Dongle into the USB port as shown in the picture
below. Once the USB HUB is plugged in the XP Operating system will start to install
drivers and may ask to be rebooted, just ignore this message. If you already have a
USB HUB installed simply plug the USB Game Dongle into an open port on the USB
HUB.
2. Open the CD-ROM drive and insert the GAME software CD. Close the CD-ROM and
the game install will begin automatically. Within 30 – 60 seconds you will see the
game software install begin to start copying files from the CD-ROM
3. Once the game software has finished installing, your computer system will
automatically reboot. Once the computer is rebooted you can remove the Game
software CD.
4. If you have installed a Multi-Player game like Operation Blockade you will need to
connect the Ethernet cable to the computer to be able to link two cabinets together.
This is shown in detail under Ethernet HUB for Multi-Player Games.
5. If you have more games to install please repeat steps 1 through 3. The game
software will automatically recognize when multiple games are installed and adjust
the Multi-Player shell to place the new games into the game menu when installed.
GLOBAL VR Multi-Game Software Install
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Marquee Artwork Install
Install the new Marquee artwork by removing the 4 T-25 security Torx screws across
the top retaining bar that hold the Plexiglas and Marquee as shown by the arrows in the
picture above.
Console Artwork Install
Install the new Console artwork by removing the 6 T-25 security Torx screws around the
console that hold the Plexiglas and Console artwork as shown by the arrows in the
picture above.
GLOBAL VR Multi-Game Software Install
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USB Game Dongles
The New Multi-Game shell supports the ability to install and play multiple games on one
cabinet; allowing the operator to customize and install games that suite their location.
Each Game installed on the Vortek cabinet comes with a USB Game Dongle. If more
than one game is installed a USB HUB is used to create enough USB ports for up to 4
USB Game Dongles. When the USB Dongle is installed and working properly a Red
LED light will illuminate inside the Dongle. In order for a USB Game Dongle to be
recognized correctly it must be inserted into the USB port before the cabinet is powered
ON. If for some reason the USB Dongle is not recognized power the cabinet OFF then
ON to see if this resolves the problem.
In the event that 2 USB HUB’s are needed to create enough USB ports for all the game
dongles you can daisy chain the USB HUBs together as shown above. Do not plug the
USB cable coming from the HAPP GCI Controller card in the USB HUB’s as this will
cause the card to not work.
GLOBAL VR Multi-Game Software Install
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System Restore CD’s
In the event the software running on the computer becomes corrupt, or you run into software
problems GLOBAL VR provides a way of restoring the software running on your Vortek
computer. The System Restore CD’s will load the Operating System on 1 CD first; then the
game software is on separate CD’s that will be installed second. Please be aware when you
use the System Restore CD’s you will erase all history for the coin and game audits held in the
game software.
Operating System Restore CD
1. Power ON the computer and open the CD drive to INSERT the CD labeled Disk 1. The CD
should automatically start up (wait about 60 seconds) and on the screen you should see
the Hard-Drive Image process starting.
2. When the Hard-Drive Image process has finished remove the CD and reboot the computer
Version Game Software CD’s
1. While the cabinet is powered ON and the computer has finished booting up; open the CD
drive and INSERT one of the Game CDs. The CD should automatically start up (wait about
60 seconds) and on the screen the Install shield Wizard windows is displayed. During the
installation which will take approximately 10 minutes, you will see several windows pop up
copying various components and files to the hard drive.
2. The system will automatically begin copying files from the Game CD. When the CD is
complete, the system will automatically reboot. Once the game has restarted, you may now
remove the CD. Keep these CD’s in a safe place in case they are needed for future use.
3. When the game loads up for the first time, it is important to synchronize the new game
software with the cabinet’s hardware. This is done by coining up the machine (insert 3
credits), then verify that the three credits are shown (i.e., $1.00) on the monitor. Finally,
power the system Off and On to complete the synchronization process.
4. To Install more Game Titles repeat steps 1 through 3. Insert the CD during the attract mode
and the install will begin automatically as described above. Do not perform a Game Install
or upgrade while in the middle of a playing game.
GLOBAL VR Multi-Game Software Install
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Ethernet HUB for Multi-Player Games
A
B
C
D
AC Power Supply for Ethernet HUB
Ethernet HUB - 4 Ports
Ethernet Cable from secondary Vortek Cabinet
Ethernet Cable from Vortek Cabinet
A 10ft Ethernet CAT5 cable is provided with Multi-Player games like Operation
Blockade. A Ethernet HUB would have been included with your Vortek Multi-Game
Hardware Upgrade kit, or your New Vortek 3 cabinet. The Ethernet HUB is placed on
the outside of the cabinet and requires a separate AC Plug to power the Ethernet HUB.
A maximum of 4 Vortek cabinets can be linked at one time using 1 Ethernet HUB; you
can not link more cabinets together because the game software only supports 4
Players. Linking multiple Ethernet HUBs together will cause the cabinet to fail while
trying to start a Multi-Player game.
GLOBAL VR Multi-Game Software Install
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Trouble Shooting
Problem
Possible Solution
Game Software CD does
not Auto Start
Try ejecting the CD and Re-Inserting it to re-activate
the auto-install process. Verify the CD-ROM tray
has fully closed and is not jammed.
Turn Game On and
Nothing Happens.
Check that the power cord is plugged into the
computer. Make sure the cabinet On/Off switch is
on. Confirm the power cord is plugged into a wall
outlet.
No Picture or Distorted
Picture.
Check for bad video cable or faulty video board or
monitor. Check for loose or disconnected video
signal cable. Make the monitor has power.
No Response from
Headset or Buttons.
Check that the signal and ground wires are
connected to the Headset and buttons. Confirm the
HAPP UGCI card is plugged into the USB port on
the computer. Confirm the HAPP UGCI card has
power by looking for the Green LED.
No Credit given when
Coins are Inserted
Check coins per play setting. Check the signal wires
to the coin mech. Check the Power wires going to
the coin mech.
To many Credits for
Number of Coins Inserted
Check coin per play setting in the game software.
Game Dongle not found
Check to make sure the GLOBAL VR USB Game
Dongle is connected to the USB port on the back of
the computer. If the USB Game Dongle is present
and working correctly it should light up with a Red
LED. If the dongle is not present plug it back in and
reboot your computer.
GLOBAL VR Multi-Game Software Install
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Warranty Info
LIMITED WARRANTY
GLOBAL VR warrants that its computer circuit boards, hard drives, power supplies, monitors, displays, controls, sensors,
and mechanical structures are free from defects in materials and workmanship under normal use and service for a period
of ninety (90) days from the date of shipment.
All software and accompanying documentation furnished with, or as part of the Product, is supplied “AS IS” with no
warranty of any kind except where expressly provided otherwise in any documentation or license agreement furnished
with the Product.
During the warranty period, GLOBAL VR will, at no charge, repair the Product, provided:
1) Purchaser believes that the Product is defective in material or workmanship and promptly notifies GLOBAL VR in
writing with an explanation of the claim;
2) All claims for warranty service are made within the warranty period;
3) Products are returned adequately packed and freight prepaid to GLOBAL VR’s designated service center;
4) GLOBAL VR’s inspection or test of the Product verifies to GLOBAL VR’s satisfaction that the alleged defect(s) existed
and were not caused by accident, misuse, neglect, unauthorized or attempted repair or testing, unauthorized
modification, incorrect installation, vandalism, failure to follow the maintenance schedule or procedures; or operation
in out-of-specification environmental conditions.
GLOBAL VR will return the repaired Product freight prepaid to the Purchaser. All freight costs associated with
replacement of warranty parts after expiration of the original warranty period are the responsibility of the Purchaser.
GLOBAL VR is not obligated to provide the Purchaser with a substitute unit or on-site service during the warranty period
or at any time. If after investigation GLOBAL VR determines that the reported problem was not covered by the warranty,
Purchaser shall pay GLOBAL VR for the cost of investigating the problem at its then prevailing per incident billing rate.
No repair or replacement of any Product or part therein shall extend the warranty period as to the entire Product. The
warranty on the repaired part only shall be in effect for a period of ninety (90) days following the repair or replacement of
that part or the remaining period of the Product parts warranty, whichever is greater.
Purchaser’s exclusive remedy and GLOBAL VR’s sole obligation is to supply or pay for all labor necessary to repair any
Product found to be defective within the warranty period and to supply, at no extra charge, new or rebuilt replacements for
defective parts. If repair or replacement fails to remedy the defect, then, and only in such event, shall GLOBAL VR refund
to Purchaser the purchase price for said Product. Purchaser’s failure to make a claim as provided above or continued use
of the Product shall constitute an unqualified acceptance of said Product and a waiver by Purchaser of all claims thereto.
IN NO EVENT SHALL GLOBAL VR BE LIABLE FOR LOSS OF PROFITS, LOSS OF USE, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM OPERATION OF THE GAME IN ANY CONDITION. GLOBAL VR
SHALL NOT BE RESPONSIBLE FOR THE SUITABILITY, PERFORMANCE, OR SAFETY OF ANY NON-GLOBAL VR
PART OR ANY MODIFICATION PERFORMED BY ANY PRODUCT DISTRIBUTOR UNLESS SUCH WORK IS
EXPRESSLY AUTHORIZED IN ADVANCE BY GLOBAL VR.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER
OBLIGATIONS OR LIABILITIES ON GLOBAL VR’S PART, EXCEPT FOR ANY EXPRESS WARRANTY SET FORTH IN A
WRITTEN CONTRACT BETWEEN GLOBAL VR AND PURCHASER CONTAINING SPECIFIC TERMS WHICH SUPERSEDE
THE TERMS HEREIN. THIS WARRANTY DOES NOT AUTHORIZE ANY OTHER PERSON TO ASSUME OTHER
LIABILITIES, IF ANY, CONNECTED WITH THE SALE OF PRODUCTS BY GLOBAL VR.
GLOBAL VR Multi-Game Software Install
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Technical Support
Free telephone, email and online support are provided for the Vortek systems during the
warranty period. In addition to helping with trouble shooting and diagnosing defective parts
technical support is prepared to help you with questions about the operation of your Vortek
game.
When you contact technical support at GLOBAL VR, please provide the following background
information to aid our technical support process:
Your mailing address and telephone number
Your Vortek cabinet Serial Number
A summary of the question or a detailed description of the problem with your
Vortek cabinet
Technical Support is available from 9:00-5:00PST, Monday through Friday.
Call +1-408-501-0000 to reach a technical support staff member.
Email support is available if you email support@globalvr.com
Warranty Service
If at some point you require warranty service, contact your distributor. If technical support staff
determines that parts on your Vortek cabinet are defective, a Return Merchandize
Authorization (RMA) number will be issued.
GLOBAL VR Multi-Game Software Install
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Legal Statements
© 2003 GLOBAL VR, Inc. All Rights Reserved
Operation Blockade, Infogrames and the Infogrames logo are trademarks of Infogrames
Entertainment. S.A. Beach Head 2000, Beach Head 2002, Beach Head 2003: Desert War are
trademarks of Digital Fusion Inc and are used under license by Infogrames.
All other trademarks are the property of their respective owners.
GLOBAL VR Multi-Game Software Install
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