Thank you for purchasing your voice mail system from Advanced

Thank you for purchasing your voice mail system from Advanced
Advanced Networking, Inc.
Telephone 302-792-9200
Facsimile 302-792-9294
www.advnetwork.com
Basic Instructions for Your Grandstream GXP2160 IP Phone
Visual Overview of the Phone
Making a call
1. Do not pick up the phone first! This makes using the backspace function on the next step possible.
2. Dial the number using the keypad, using the 1 and area code if needed. You do not have to dial 9 first. The
system knows the difference between extensions and valid phone numbers. You may use the BackSpace
soft key if you make a mistake while dialing.
3. Either press the speaker button or lift up the handset.
4. You may alternatively pick up the handset or press speaker before you dial. If you do this, the phone will dial
the requested number immediately upon pressing the Dial soft-key or it will time out and dial after four
seconds. For this reason, it is recommended to dial the number before picking up or pressing the speaker
key on the phone.
To “Page” an extension
For intercom paging, press ** and then enter the extension or group number of the party or group you want
to page. This feature will call an extension or group of extensions, allowing you to speak immediately over
the speaker in the telephone without ringing the phone itself.
Placing a call on hold
1. While on the call, press the Hold
key. This will place the call on hold on one of the Line keys.
2. If you need to place another call after you put the call on hold, you will have to hit the Line 2 key to get
another line. Dial as needed and press the Dial soft key to send the digits. .
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Basic Instructions for Your Grandstream GXP2160 Phone
Placing a call on hold to answer an incoming call
1. When you’re on the first call, the second Line key will blink Red. To answer the second call, press the
blinking red Line key.
2. This will automatically put the first call on hold.
3. To switch between the lines, just press the appropriate Line Key. (There is no need to put the calls on hold
as this is done automatically).
4. To drop one of the calls, be on that line and press the End Call soft key or hang up.
Picking up a call on hold
1. Press the Line button that is blinking where the call is on hold.
2. Or Press the Pickup soft key to pick up the last call you placed on hold.
Parking calls
It is best to use the Park orbits when placing a call on hold for someone else.
1. While on the call, press an available Park key.
2. The status of park orbits are usually displayed on every phone.
3. To retrieve the parked call, press the blinking Park Orbit button.
Picking up a Call that is Ringing on another phone
1. Dial the digits 99 + the extension number of the ringing phone
2. Pick up the handset or press the speaker button. You have now picked up that call.
NOTE: If you dial 99 and pick up the phone, you will answer ANY phone ringing in your pick-up group. If
you need a specific group of phones to use this with, please call our office or let your system admin
know.
Transferring a call
Supervised Transfer
1. While on the call, press the Transfer key .
2. Enter the extension number or outside number.
3. Press the # (pound) key.
4. Wait for the person to answer and announce the call.
5. If they want it, press the Transfer key again and hang up.
6. If the person does not want the call or does not answer, press the Split soft key.
7. Press the End soft key to end the call.
8. Press the blinking Line key which still has the original caller on hold to get the caller back.
Supervised Transfer Using a Programmable Key as the Destination
1.
2.
3.
4.
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6.
7.
While on the call, press the Transfer key
Press the programmable DSS/BLF button of the person to whom you wish to transfer the call.
Announce the call.
If they want it, press the Transfer key again and hang up.
If the person does not want the call or does not answer, press the Split soft key.
Press the End soft key to end the call.
Press the blinking Line key which still has the original caller on hold to get the caller back.
Unsupervised Transfer
1. While on the call, press the Transfer key.
2. Enter the extension number, press the Transfer key again and then hang up.
3. The user still has the option to take or reject the call once it is transferred to them.
Transferring a call directly to voicemail
1. While on the call, press the Transfer key.
2. Press * and the extension number.
3. Press the Transfer key again and the call is directly routed to the user’s voicemail.
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Basic Instructions for Your Grandstream GXP2160 Phone
Conference calls
1.
2.
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6.
Make the first call as usual.
Press the Conference key. .
Dial the second number.
Wait for the second party to answer.
To bring all three parties together, hit the Conf key again.
If you make a mistake while dialing or the second party is not there, press the Cancel soft key and press the
blinking Line key to return to the previous caller.
You can only add up to 3 parties including yourself to the Conference Call. If you need to add more, you can
use the Meet-Me-Conferencing Feature.
Using the speakerphone
1. Dial the number and then press the Speakerphone/Headset button.
2. To hang up, press the Speaker button.
3. You may also pick up the handset to take the phone out of speakerphone mode.
Volume controls
The volume keys change the volume of the ringer, the handset, and the speakerphone. To change the
volume of the ringer, press up or down when the phone is not off-hook.
Voicemail System
Setting Up Your Voicemail
The first time you access your mailbox, the system will walk you through setting up your password, name
recordings, and greetings. Please follow this all the way through and it will not play the tutorial again. The
following instructions are for when you need to change something after the initial setup.
Recording greetings
1. Press the Message key .
2. Enter your password. In default, this your extension number, followed by the # key.
3. Press 0 for Mailbox Options.
4. You have the option of recording up to three greetings. At the very least, record an Unavailable Message.
Press 1 to record the Unavailable Message.
5. Record the message after the tone and press pound.
6. To keep the message, press 1 to accept the message. If not satisfied, press 3 to re-record and repeat steps
5 and 6.
Recording name
1.
2.
3.
4.
5.
6.
Press the Message key.
Enter your password, followed by the # key.
Press 0 for Mailbox Options.
Press 3 to record your name.
Record the name after the tone and press pound.
To keep the message, press 1 to accept the message. If not satisfied, press 3 to re-record and repeat steps
5 and 6.
Page 3 of 5
Basic Instructions for Your Grandstream GXP2160 Phone
Setting your mailbox password
We strongly recommend you change your voicemail password as soon as possible. By default, it is your
extension number. Anyone who knows this can access your mailbox through the web and listen to and
delete your messages, see your call logs, and modify settings on your extension.
1.
2.
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6.
7.
Press the Message key.
Enter your password, followed by the # key.
Press 0 for Mailbox Options.
Press 5 to change your password.
Please enter your new password, followed by the pound key.
Re-enter your password followed by the pound key for confirmation.
If everything is correct, the system will tell you your password has been changed.
Recording a Temporary Greeting
Use the Temporary Greeting when you want to record a greeting that you plan to use for a limited time (for example
an out-of-office greeting).
1.
2.
3.
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5.
6.
7.
Press the Message Key.
Enter your password, followed by the # key.
Press 0 for Mailbox Options.
Press 4 to record your Temporary Greeting
After the tone, record your temporary greeting.
Press # when finished.
Follow the prompts to confirm or record the greeting again.
Deleting Temporary Greeting
When you want to use your original greeting, delete your temporary greeting. To do this:
1.
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6.
Press the Message Key.
Enter your password, followed by the # key.
Press 0 for Mailbox Options
Press 4 to record your Temporary greeting.
Press 2 to delete your Temporary Greeting.
Hang up
Listening To Messages
New messages
1.
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4.
Press the Message key.
Enter your password, followed by the # key.
Press 1 to listen to new messages.
Follow the prompts to save, delete, etc.
Old messages
1.
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5.
Press the Message key.
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Enter your password, followed by the # key.
Press 2 to change folders.
Press 1 for old messages (or listen to the prompts to select another folder).
Follow the prompts.
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Basic Instructions for Your Grandstream GXP2160 Phone
To retrieve messages from another extension (on-site)
1. Dial 924 for the Voicemail Gateway.
2. Enter your extension or mailbox number.
3. Enter your password.
To retrieve messages remotely (Off-Site)
If your system is answered by an auto-attendant or a Voicemail “Backdoor” number:
1. Dial the main number or backdoor number.
2. Press # for the Voicemail Gateway.
3. You will be prompted to enter your mailbox number, then your password.
4. Follow the prompts to listen to messages.
If you call your own direct-dial number:
1. Dial your direct-dial (private number)
2. Wait for the voicemail to pick up with your personal greeting.
3. Press * (star) for the voicemail gateway.
4. You will be prompted to enter your mailbox number and then your password.
5. Follow the prompts to listen to your messages.
Further on-line help:
Visit our website at http://www.advnetwork.com/support.html
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