Message and Recovery Procedures

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C H A P T E R

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Message and Recovery Procedures

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This chapter describes the switch system messages in alphabetical order by facility. Within each facility, the messages are listed by severity levels 0 to 7: 0 is the highest severity level, and 7 is the lowest severity level. Each message is followed by an explanation and a recommended action.

The messages listed in this chapter do not include the hostname or the date/time stamp designation that displays only if the software is configured for system log messaging.

The chapter includes these message facilities:

ACLMGR Messages, page 2-3

BACKUP_INTERFACE Messages, page 2-7

BSPATCH Messages, page 2-7

CMP Messages, page 2-8

DHCP_SNOOPING Messages, page 2-9

DOT1X Messages, page 2-13

DOT1X_SWITCH Messages, page 2-14

DTP Messages, page 2-17

DWL Messages, page 2-19

EC Messages, page 2-19

ETHCNTR Messages, page 2-23

FRNTEND_CTRLR Messages, page 2-24

GBIC_SECURITY Messages, page 2-24

GBIC_SECURITY_CRYPT Messages, page 2-26

GBIC_SECURITY_UNIQUE Messages, page 2-27

HARDWARE Messages, page 2-28

HLFM Messages, page 2-29

IDBMAN Messages, page 2-30

IGMP_QUERIER Messages, page 2-33

IP_DEVICE_TRACKING_HA Messages, page 2-34

MAC_LIMIT Messages, page 2-34

MAC_MOVE Messages, page 2-35

PHY Messages, page 2-35

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PIMSN Messages, page 2-37

PLATFORM Messages, page 2-38

PLATFORM_FBM Messages, page 2-38

PLATFORM_HPLM Messages, page 2-39

PLATFORM_PBR Messages, page 2-40

PLATFORM_PM Messages, page 2-41

PLATFORM_SPAN Messages, page 2-42

PLATFORM_UCAST Messages, page 2-43

PLATFORM_VLAN Messages, page 2-45

PLATFORM_WCCP Messages, page 2-46

PM Messages, page 2-46

PORT_SECURITY Messages, page 2-54

QOSMGR Messages, page 2-56

RMON Messages, page 2-61

SPAN Messages, page 2-61

SPANTREE Messages, page 2-62

SPANTREE_FAST Messages, page 2-70

SPANTREE_VLAN_SW Messages, page 2-70

STORM_CONTROL Messages, page 2-70

SUPERVISOR Messages, page 2-71

SUPQ Messages, page 2-71

SW_DAI Messages, page 2-73

SW_MACAUTH Messages, page 2-75

SW_MATM Messages, page 2-76

SW_VLAN Messages, page 2-77

SWITCH_QOS_TB Messages, page 2-84

TCAMMGR Messages, page 2-84

UDLD Messages, page 2-86

UFAST_MCAST_SW Messages, page 2-88

VQPCLIENT Messages, page 2-88

WCCP Messages, page 2-91

Chapter 2 Message and Recovery Procedures

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Chapter 2 Message and Recovery Procedures

ACLMGR Messages

ACLMGR Messages

This section contains the access control list (ACL) manager messages. Most messages in this section are the result of a switch memory shortage, which includes hardware memory and label space but not CPU memory. Both kinds of memory shortages are described.

Error Message ACLMGR-2-NOMAP: Cannot create ACL Manager data structures for VLAN Map

[chars].

Explanation

The ACL manager could not allocate the data structures needed to describe a VLAN map in a form that can be loaded into hardware. This error is most likely caused by lack of free memory. [chars] is the VLAN map name.

Recommended Action

Reduce other system activity to ease memory demands.

Error Message ACLMGR-2-NOVLB: Cannot create memory block for VLAN [dec].

Explanation

The ACL manager could not save per-VLAN information needed for its correct operation. Some per-interface features, such as access groups or VLAN maps, will not be configured correctly. [dec] is the VLAN ID.

Recommended Action

Use a less complicated configuration that requires less memory.

Error Message ACLMGR-2-NOVMR: Cannot create VMR data structures for access list

[chars].

Explanation

The ACL manager was unable to allocate the value-mask result (VMR) data structures needed to describe an ACL in a form that can be loaded into hardware. This error is most likely caused by lack of available memory. [chars] is the access-list name.

Recommended Action

Use a less complicated configuration that requires less memory.

Error Message ACLMGR-3-ACLTCAMFULL: Acl Tcam Full. Drop packets on Output Acl label

[dec] on [chars] [chars].

Explanation

There are too many ACLs configured for the platform-specific ACL TCAM table to support. [dec] is the label number, and [chars] represents the layer. The first [chars] is for Layer 3; the second for Layer 2. If only one layer of TCAM is full, only one string is displayed, and the other string is NULL.

Recommended Action

Reduce the number of IP or MAC access lists to be applied to interfaces.

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ACLMGR Messages

Chapter 2 Message and Recovery Procedures

Error Message ACLMGR-3-AUGMENTFAIL: Augmenting of access-map [chars] on [chars] label [dec] failed.

Explanation

The system ran out of CPU DRAM when attempting to merge internally required elements with the configured access maps. The first [chars] is the access-map name, the second

[chars] is the direction in which the map was applied (input or output), and [dec] is the label number.

Recommended Action

Reduce other system activity to ease memory demands.

Error Message ACLMGR-3-IECPORTLABELERROR: ACL labels are out-of-sync on interface

[chars], label [dec] is not available on asic [dec].

Explanation

An internal software error has occurred. [chars] is the interface name. The first [dec] is the label associated with the ACL, and the second [dec] is the ASIC number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message ACLMGR-3-INSERTFAIL: Insert of access-map [chars] #[dec] into [chars] label [dec] failed.

Explanation

The system ran out of CPU memory when trying to merge sections of an access map.

The first [chars] is the map name, and the second [chars] is the direction in which the map was applied. The first [dec] is the entry number, and the second [dec] is the label number.

Recommended Action

Reduce other system activity to ease memory demands. For example, remove any ACLs that have been defined but are not now used. Use simpler ACLs with fewer access control entries (ACEs). Use fewer VLANs, and remove any unneeded VLANs from the VLAN database.

Error Message ACLMGR-3-INTTABLE: Not in truth table: VLMAP [dec] RACL [dec] Mcb [dec]

Feat [dec].

Explanation

An unrecoverable software error occurred while trying to merge the configured input features. [dec] are internal action codes.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

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Chapter 2 Message and Recovery Procedures

ACLMGR Messages

Error Message ACLMGR-3-MAXRECURSION: Too many ([dec]) levels of recursion while merging ACLs (code [dec]).

Explanation

The configuration is too complicated for the platform-specific ACL merge code to support. The most likely cause is too many separate access lists in a single VLAN map or policy map. The first [dec] is the number of levels of recursion. The second [dec] is an internal code number of the merge stage that encountered the problem.

Recommended Action

Reduce the number of IP or MAC access lists (considered separately) in any one VLAN or policy map to fewer than the number of levels reported by this log message.

Error Message ACLMGR-3-MERGEFAIL: [chars] ACL merge error [dec] ([chars]) on [chars] label [dec].

Explanation

The ACL manager was unable to complete the merge of the configured features into a form suitable for loading into the hardware. Packets potentially affected by this feature will be sent to the CPU for processing instead. The most likely cause is specifying an ACL that is too large or too complex for the system. The first [chars] is the ACL-type error (ip or mac), the first [dec] is the error code, the second [chars] is the message string for the preceding error code, the second [dec] is the label number, and the third [chars] is either input or output.

Recommended Action

Specify a smaller and less complicated configuration.

Error Message ACLMGR-3-NOLABEL: Cannot allocate [chars] label for interface [chars].

Explanation

The ACL manager was unable to allocate a label for the features on this interface. This means that the hardware cannot be programmed to implement the features, and packets for this interface will be filtered in software. There is a limit of 256 labels per direction. The first [chars] is the direction (input or output); the second [chars] is the interface name.

Recommended Action

possible.

Use a simpler configuration. Use the same ACLs on multiple interfaces, if

Error Message ACLMGR-3-OUTTTABLE: Not in truth table: RACL [dec] VLMAP [dec].

Explanation

An unrecoverable software error occurred while trying to merge the configured output features. [dec] are internal action codes.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

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ACLMGR Messages

Chapter 2 Message and Recovery Procedures

Error Message ACLMGR-3-PACLTTABLE: Not in truth table: IPSrcGrd [dec] PACL [dec].

Explanation

An unrecoverable software error occurred while trying to merge the configured port

ACL features. The first [dec] is the action specified by IP source guard, and the second [dec] is the action specified by the port ACL.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message ACLMGR-3-QOSTTABLE: Not in truth table: ACL [dec] in map, action [dec].

Explanation

A software error occurred while trying to merge a QoS policy map. The first [dec] is the

ACL number, and the second [dec] is the action corresponding to the specified ACL number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message ACLMGR-3-RELOADED: Reloading [chars] label [dec] feature.

Explanation

The ACL manager is now able to load more of the configured features on this label into the hardware. One or more features had previously been unloaded because of lack of space. [chars] is the direction (input or output), and [dec] is the label number.

Recommended Action

No action is required.

Error Message ACLMGR-3-UNKNOWNACTION: Unknown VMR access group action [hex].

Explanation

An internal software error has occurred. [hex] is an internal action code.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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Chapter 2 Message and Recovery Procedures

BACKUP_INTERFACE Messages

Error Message ACLMGR-3-UNLOADING: Unloading [chars] label [dec] feature.

Explanation

The ACL manager was unable to fit the complete configuration into the hardware, so some features will be applied in software. This prevents some or all of the packets in a VLAN from being forwarded in hardware and requires them to be forwarded by the CPU. Multicast packets might be dropped entirely instead of being forwarded. [chars] is the direction (input or output), and

[dec] is the label number.

Recommended Action

possible.

Use a simpler configuration. Use the same ACLs on multiple interfaces, if

BACKUP_INTERFACE Messages

This section contains the Flex Links messages.

Error Message BACKUP_INTERFACE-5-PREEMPT: Preempting interface [chars] in backup pair ([chars], [chars]), preemption mode is [chars]

Explanation

The switch is pre-empting the current forwarding interface in the backup interface pair.

The first [chars] is the number of the current forwarding interface. The second and third [chars] are the names of the interfaces in the backup pair, and the fourth [chars] is the pre-emption mode.

Recommended Action

No action is required.

Error Message BACKUP_INTERFACE-5-VLB_NON_TRUNK: Warning: Flexlink VLB is not allowed on non-trunk ports. Please configure [chars] to be a trunk port.

Explanation

Flex Link VLB detects a nontrunk port. [chars] is the interface name.

Recommended Action

Configure the interface to operate in trunking mode.

BSPATCH Messages

This section contains boot loader patch messages.

Error Message BSPATCH-1-RELOAD: System will reboot to activate newly patched Boot

Loader.

Explanation

The switch will automatically reboot after the boot loader is patched.

Recommended Action

If this message recurs, copy it exactly as it appears on the console or in the system log. Research and attempt to resolve the error by using the Output Interpreter. Use the Bug

Toolkit to look for similar reported problems. If you still require assistance, open a case with the

TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

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CMP Messages

Chapter 2 Message and Recovery Procedures

Error Message BSPATCH-1-PATCHED: Boot Loader patch ([chars]) installed.

Explanation

A boot loader patch is installed successfully. [chars] is the SDRAM refresh timer register setting.

Recommended Action

If this message recurs, copy it exactly as it appears on the console or in the system log. Research and attempt to resolve the error by using the Output Interpreter. Use the Bug

Toolkit to look for similar reported problems. If you still require assistance, open a case with the

TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

Error Message BSPATCH-3-FAILED: Failed to install Boot Loader patch ([chars]).

Explanation

The switch failed to apply a boot loader patch. [chars] is the SDRAM refresh timer register setting.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

CMP Messages

This section contains the Cluster Membership Protocol (CMP) messages.

Error Message CMP-4-MEM_CMPIP_ADDR_CONFLICT: Conflict with CMP IP address

[IP_address], Reissuing a new CMP IP address to member [dec]

Explanation

The cluster commander found a conflict with the assigned CMP IP address of the member. A new unique CMP IP address is assigned to the member. [dec] is the member number.

Recommended Action

This is only a warning message. The commander has already assigned the cluster member a new unique address. Clear any open TCP connections on the member by using

clear tcp privileged EXEC command.

Error Message CMP-5-ADD: The Device is added to the cluster (Cluster Name: [chars],

CMDR IP Address [IP_address]).

Explanation

The device is added to the cluster. [chars] is the cluster name, and [

IP_address

] is the

Internet address of the command switch.

Recommended Action

No action is required.

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Chapter 2 Message and Recovery Procedures

DHCP_SNOOPING Messages

Error Message CMP-5-MEMBER_CONFIG_UPDATE: Received member configuration from member

[dec].

Explanation

The active or standby command switch received a member configuration. [dec] is the member number of the sender.

Recommended Action

No action is required.

Error Message CMP-5-MGMT_VLAN_CHNG: The management vlan has been changed to [dec].

Explanation

The management VLAN has changed. [dec] is the new management VLAN ID.

Recommended Action

No action is required.

Error Message CMP-5-NBR_UPD_SIZE_TOO_BIG: Number of neighbors in neighbor update is

[int], maximum number of neighbors allowed in neighbor update is [int].

Explanation

The number of cluster neighbors in the clustering neighbor update packet exceeds the number of neighbors supported by the clustering module. The first [int] is the new number of neighbors, and the second [int] the maximum number of neighbors.

Recommended Action

No action is required.

Error Message CMP-5-REMOVE: The Device is removed from the cluster (Cluster Name:

[chars]).

Explanation

The device is removed from the cluster. [chars] is the cluster name.

Recommended Action

No action is required.

DHCP_SNOOPING Messages

This section contains the DHCP snooping messages.

Error Message DHCP_SNOOPING-3-DHCP_SNOOPING_INTERNAL_ERROR: DHCP Snooping internal error, [chars].

Explanation

A software sanity check failed in the DHCP snooping process. [chars] is the error.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

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Chapter 2 Message and Recovery Procedures

DHCP_SNOOPING Messages

Error Message DHCP_SNOOPING-4-AGENT_OPERATION_FAILED: DHCP snooping binding transfer failed. [chars].

Explanation

The DHCP snooping binding transfer process failed because of the specified reason for failure. [chars] is the reason for failure.

Recommended Action

No action is required.

Error Message DHCP_SNOOPING-4-AGENT_OPERATION_FAILED_N: DHCP snooping binding transfer failed ([dec]). [chars].

Explanation

The DHCP snooping binding transfer process failed because of the specified reason for failure [dec] is the number of failures, and [chars] is the reason for the failure. This message is rate-limited.

Recommended Action

No action is required.

Error Message DHCP_SNOOPING-4-DHCP_SNOOPING_ERRDISABLE_WARNING: DHCP Snooping received [dec] DHCP packets on interface [chars].

Explanation

The switch detected a DHCP packet rate-limit violation on the specified interface and put the interface in the error-disabled state. [dec] is the number of DCHP packets, and [chars] is the interface.

Recommended Action

No action is required.

Error Message DHCP_SNOOPING-4-DHCP_SNOOPING_PVLAN_WARNING: DHCP Snooping configuration may not take effect on secondary vlan [dec]. [chars]

Explanation

If the private VLAN feature is configured, the DHCP snooping configuration on the primary VLAN automatically propagates to all the secondary VLANs. [dec] is the VLAN ID of the secondary VLAN, and [chars] is the warning.

Recommended Action

No action is required.

Error Message DHCP_SNOOPING-4-IP_SOURCE_BINDING_NON_EXISTING_VLAN_WARNING: IP source binding is configured on non existing vlan [dec].

Explanation

The message means that an IP source binding was configured on a VLAN that has not been configured yet. [dec] is the VLAN.

Recommended Action

No action is required.

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Chapter 2 Message and Recovery Procedures

DHCP_SNOOPING Messages

Error Message DHCP_SNOOPING-4-IP_SOURCE_BINDING_PVLAN_WARNING: IP source filter may not take effect on secondary vlan [dec] where IP source binding is configured.

[chars].

Explanation

If private VLANs are configured, the IP-source-guard filter on the primary VLAN automatically propagates to all secondary VLANs. [dec] is the secondary VLAN, and [chars] is the warning.

Recommended Action

No action is required.

Error Message DHCP_SNOOPING-4-NTP_NOT_RUNNING: NTP is not running; reloaded binding lease expiration times are incorrect.

Explanation

If the DHCP snooping database agent loads the DHCP snooping bindings and NTP is not running, the calculated lease duration for the bindings is incorrect.

Recommended Action

Configure NTP on the switch to provide an accurate time and date for the system clock. Then disable and re-enable DHCP snooping to clear the DHCP snooping binding database.

Error Message DHCP_SNOOPING-4-QUEUE_FULL: Fail to enqueue DHCP packet into processing queue: [chars], the queue is most likely full and the packet will be dropped.

Explanation

The CPU is receiving DHCP at a higher rate than the DHCP snooping can process.

These DHCP packets are dropped to prevent a denial of service attack. [chars] is the warning.

Recommended Action

No action is required.

Error Message DHCP_SNOOPING-4-STANDBY_AGENT_OPERATION_FAILED: DHCP snooping binding transfer failed on the Standby Supervisor. [chars].

Explanation

The DHCP snooping binding transfer process failed on a standby supervisor engine.

[chars] is the standby supervisor engine.

Recommended Action

No action is required.

Error Message DHCP_SNOOPING-6-AGENT_OPERATION_SUCCEEDED: DHCP snooping database

[chars] succeeded.

Explanation

The DHCP binding transfer process succeeded. [chars] is the DCHP snooping database.

Recommended Action

No action is required.

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Chapter 2 Message and Recovery Procedures

DHCP_SNOOPING Messages

Error Message DHCP_SNOOPING-6-BINDING_COLLISION: Binding collision. [dec] bindings ignored.

Explanation

The specified number of bindings were ignored when the switch read the database file.

The bindings from the database file have MAC address and VLAN information that a configured

DHCP snooping binding already uses.

Recommended Action

No action is required.

Error Message DHCP_SNOOPING-6-INTERFACE_NOT_VALID: Interface not valid. [dec] bindings ignored.

Explanation

The specified number of bindings were ignored when the switch read the database file because the interface in binding database is not available, the interface is a routed port, or the interface is a DHCP snooping-trusted Layer 2 interface. [dec] is the number of bindings that the switch ignores.

Recommended Action

No action is required.

Error Message DHCP_SNOOPING-6-LEASE_EXPIRED: Lease Expired. [dec] bindings ignored.

Explanation

The specified number of bindings were ignored when the switch read the database file because the DHCP lease expired. [dec] is the number of bindings.

Recommended Action

No action is required.

Error Message DHCP_SNOOPING-6-PARSE_FAILURE: Parsing failed for [dec] bindings.

Explanation

The specified number of bindings were ignored when the switch read the database file because the database read operation failed. [dec] is the number of bindings.

Recommended Action

No action is required.

Error Message DHCP_SNOOPING-6-VLAN_NOT_SUPPORTED: Vlan not supported. [dec] bindings ignored.

Explanation

The specified number of bindings were ignored when the switch read the database file because the VLAN is no longer configured on the switch. [dec] is the number of bindings that the switch ignores.

Recommended Action

No action required.

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Chapter 2 Message and Recovery Procedures

DOT1X Messages

This section contains the IEEE 802.1x messages.

DOT1X Messages

Error Message DOT1X-4-MEM_UNAVAIL: Memory was not available to perform the

802.1X action.

Explanation

The system memory is not sufficient to perform the IEEE 802.1x authentication.

Recommended Action

Reduce other system activity to reduce memory demands.

Error Message DOT1X-4-PROC_START_ERR: Dot1x unable to start.

Explanation

The system failed to start the IEEE 802.1x process.

Recommended Action

Restart the IEEE 802.1x process by entering the dot1x system-auth-control global configuration command. If this message recurs, reload the device.

Error Message DOT1X-4-UNKN_ERR: An unknown operational error occurred.

Explanation

The IEEE 802.1x process cannot operate because of an internal system error.

Recommended Action

Reload the device.

Error Message DOT1X-5-INVALID_INPUT: Dot1x Interface parameter is Invalid on interface [chars].

Explanation

The IEEE 802.1x interface parameter is out of the specified range or is invalid. [chars] is the interface.

Recommended Action

parameters.

Refer to the CLI help documentation to determine the valid IEEE 802.1x

Error Message DOT1X-5-SECURITY_VIOLATION: Security violation on interface [chars],

New MAC address [enet]

Explanation

A host on the specified interface is trying to access the network or to authenticate in a host mode that does not support the number of hosts attached to the interface. This is a security violation, and the port is put in the error-disabled state.

Recommended Action

Ensure that the interface is configured to support the number of attached hosts.

Enter the shutdown interface configuration command and then the no shutdown interface configuration command to restart the port.

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DOT1X_SWITCH Messages

DOT1X_SWITCH Messages

This section contains the IEEE 802.1x messages for switches.

Chapter 2 Message and Recovery Procedures

Error Message DOT1X_SWITCH-5-ERR_ADDING_ADDRESS: Unable to add address [enet] on

[chars]

Explanation

The client MAC address could not be added to the MAC address table because the hardware memory is full or the address is a secure address on another port. [enet] is the supplicant

MAC address, and [chars] is the interface. This message might appear if the IEEE 802.1x feature is enabled.

Recommended Action

If the hardware memory is full, remove some of the dynamic MAC addresses.

If the client address is on another port, manually remove it from that port.

Error Message DOT1X_SWITCH-5-ERR_INVALID_PRIMARY_VLAN: Attempt to assign primary

VLAN [dec] to 802.1x port [chars]

Explanation

An attempt was made to assign a primary VLAN to an IEEE 802.1x port, which is not allowed. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Update the configuration to use a different VLAN.

Error Message DOT1X_SWITCH-5-ERR_PRIMARY_VLAN_NOT_FOUND: Attempt to assign VLAN

[dec], whose primary VLAN does not exist or is shutdown, to 802.1x port [chars]

Explanation

An attempt was made to assign a private VLAN whose primary VLAN does not exist or is shut down. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Make sure the primary VLAN exists and is not shut down. Verify that the private VLAN is associated with a primary VLAN.

Error Message DOT1X_SWITCH-5-ERR_INVALID_SEC_VLAN: Attempt to assign invalid secondary VLAN [dec] to PVLAN host 802.1x port [chars]

Explanation

An attempt was made to assign a nonsecondary VLAN to a private VLAN host IEEE

802.1x port. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Change the mode of the port so that it is no longer a private VLAN host port, or use a valid secondary VLAN.

Error Message DOT1X_SWITCH-5-ERR_SEC_VLAN_INVALID: Attempt to assign secondary VLAN

[dec] to non-PVLAN host 802.1x port [chars]

Explanation

An attempt was made to assign a secondary VLAN to a port that is not a private VLAN host port, which is not allowed. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Change the mode of the port so that it is configured as a private VLAN host port, or use a different VLAN that is not configured as a secondary VLAN.

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Error Message DOT1X_SWITCH-5-ERR_SPAN_DST_PORT: Attempt to assign VLAN [dec] to

802.1x port [chars], which is configured as a SPAN destination

Explanation

An attempt was made to assign a VLAN to an IEEE 802.1x port that is configured as a

SPAN destination port. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Change the SPAN configuration so that the port is no longer a SPAN destination port, or change the configuration so that no VLAN is assigned.

Error Message DOT1X_SWITCH-5-ERR_RADIUS_VLAN_NOT_FOUND: Attempt to assign non-existent VLAN [chars] to dot1x port [chars]

Explanation

RADIUS attempted to assign a VLAN with a particular name or id to a supplicant on a port, but the name or id could not be found on the switch. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Make sure a VLAN with the specified name/id exists on the switch.

Error Message DOT1X_SWITCH-5-ERR_VLAN_EQ_MDA_INACTIVE: Multi-Domain Authentication cannot activate because Data and Voice VLANs are the same on port [chars]

Explanation

Multi-Domain Authentication host mode cannot start if the configured data VLAN on a port is the same as the voice VLAN. [chars] is the port.

Recommended Action

Change either the voice VLAN or the access VLAN on the interface so that they are not equal. This causes Multi-Domain authentication to start.

Error Message DOT1X_SWITCH-5-ERR_VLAN_EQ_VVLAN: Data VLAN [dec] on port [chars] cannot be equivalent to the Voice VLAN.

Explanation

An attempt was made to assign a data VLAN to an IEEE 802.1x port that is the same as the voice VLAN. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Change either the voice VLAN or the access/IEEE 802.1x-assigned VLAN on the interface so that they are not equal. This causes the authentication to proceed normally on the next retry.

Error Message DOT1X_SWITCH-5-ERR_VLAN_INTERNAL: Attempt to assign internal VLAN

[dec] to 802.1x port [chars]

Explanation

An attempt was made to assign an invalid VLAN to an IEEE 802.1x port. The VLAN specified is used internally and cannot be assigned to this port. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Update the configuration to not use this VLAN.

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DOT1X_SWITCH Messages

Error Message DOT1X_SWITCH-5-ERR_VLAN_INVALID: Attempt to assign invalid VLAN [dec] to 802.1x port [chars]

Explanation

An attempt was made to assign an invalid VLAN to an IEEE 802.1x port. The VLAN specified is out of range and cannot be assigned to this port.[dec] is the VLAN, and [chars] is the port.

Recommended Action

Update the configuration to use a valid VLAN.

Error Message DOT1X_SWITCH-5-ERR_VLAN_NOT_FOUND: Attempt to assign non-existent or shutdown VLAN [dec] to 802.1x port [chars]

Explanation

An attempt was made to assign a VLAN to an IEEE 802.1x port, but the VLAN was not found in the VTP database. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Make sure that the VLAN exists and is not shut down, or use another VLAN.

Error Message DOT1X_SWITCH-5-ERR_VLAN_PROMISC_PORT: Attempt to assign VLAN [dec] to promiscuous 802.1x port [chars]

Explanation

An attempt was made to assign a VLAN to a promiscuous IEEE 802.1x port, which is not allowed. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Change the mode of the port so that it is no longer a promiscuous port, or change the configuration so that no VLAN is assigned.

Error Message DOT1X_SWITCH-5-ERR_VLAN_RESERVED: Attempt to assign reserved VLAN

[dec] to 802.1x port [chars]

Explanation

An attempt was made to assign an invalid VLAN to an IEEE 802.1x port. The VLAN specified is a reserved VLAN and cannot be assigned to this port. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Update the configuration to not use this VLAN.

Error Message DOT1X_SWITCH-5-ERR_VLAN_RESERVED: Attempt to assign reserved VLAN

[dec] to 802.1x port [chars]

Explanation

An attempt was made to assign an invalid VLAN to an IEEE 802.1x port. The VLAN specified is a reserved VLAN and cannot be assigned to this port. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Update the configuration to not use this VLAN.

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DTP Messages

Error Message DOT1X_SWITCH-5-ERR_VLAN_ROUTED_PORT: Attempt to assign VLAN [dec] to routed 802.1x port [chars]

Explanation

An attempt was made to assign a VLAN to a routed IEEE 802.1x port, which is not allowed. [dec] is the VLAN, and [chars] is the port.

Recommended Action

Change the mode of the port so that it is no longer a routed port, or change the configuration so that no VLAN is assigned.

Error Message DOT1X_SWITCH-5-ERR_VLAN_RSPAN: Attempt to assign RSPAN VLAN [dec] to

802.1x port [chars]. 802.1x is incompatible with RSPAN

Explanation

An attempt was made to assign a remote SPAN VLAN to an IEEE 802.1x port. Remote

SPAN should not be enabled on a VLAN in which ports are configured with IEEE 802.1x enabled.

[dec] is the VLAN, and [chars] is the port.

Recommended Action

Either disable remote SPAN configuration on the VLAN, or disable IEEE

802.1x on all the ports in this VLAN.

DTP Messages

This section contains the Dynamic Trunking Protocol (DTP) messages.

Error Message DTP-4-MEM_UNAVAIL: Memory was not available to perform the trunk negotiation action.

Explanation

The system is unable to negotiate trunks because of a lack of memory.

Recommended Action

Reduce other system activity to ease memory demands.

Error Message DTP-4-TMRERR: An internal timer error occurred when trunking on interface [chars].

Explanation

interface.

A timer used by the trunking protocol unexpectedly expired. [chars] is the trunked

Recommended Action

This problem is corrected internally and has no long-term ramifications.

However, if more problems with trunking occur, reload the switch by using the reload privileged

EXEC command.

Error Message DTP-4-UNKN_ERR: An unknown operational error occurred.

Explanation

The system is unable to negotiate trunks because an internal operation generated an unexpected error.

Recommended Action

Reload the switch by using the reload privileged EXEC command.

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Error Message DTP-5-DOMAINMISMATCH: Unable to perform trunk negotiation on port

[chars] because of VTP domain mismatch.

Explanation

The two ports in the trunk negotiation belong to different VTP domains. Trunking can be configured only when the ports belong to the same VTP domain. [chars] is the port number.

Recommended Action

Ensure that the ports in the trunk negotiation belong to the same VTP domain.

Error Message DTP-5-ILGLCFG: Illegal config (on, isl--on,dot1q) on [chars].

Explanation

One end of the trunk link is configured as on with ISL encapsulation and the other end is configured as on with IEEE 802.1Q encapsulation. [chars] is the interface.

Recommended Action

This configuration is illegal and will not establish a trunk between two switches. You must change the encapsulation type so that both ends of the trunk match.

Error Message DTP-5-NONTRUNKPORTON: Port [chars] has become non-trunk.

Explanation

changed.

The interface changed from a trunk port to an access port. [chars] is the interface that

Recommended Action

This message is provided for information only.

Error Message DTP-5-TRUNKPORTCHG: Port [chars] has changed from [chars] trunk to

[chars] trunk.

Explanation

The encapsulation type of the trunk port has changed. The first [chars] is the interface, the second is the original encapsulation type, and the third [chars] is the new encapsulation type.

Recommended Action

This message is provided for information only.

Error Message DTP-5-TRUNKPORTON: Port [chars] has become [chars] trunk.

Explanation

The interface has changed from an access port to a trunk port. The first [chars] is the interface, and the second [chars] is the encapsulation type.

Recommended Action

This message is provided for information only.

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DWL Messages

DWL Messages

This section contains the down-when-looped (DWL) message. This feature disables an interface when a loopback is detected.

Error Message DWL-3-LOOP_BACK_DETECTED: Loop-back detected on [chars].

Explanation

There is a loopback on the specified port. The cause might be a Token-Ring Type-1 cable connected to the port or a misconfiguration in the network.

Recommended Action

Correct the problem that is causing the loopback condition. Then enter the

shutdown interface configuration command. Then enter the no shutdown interface configuration command to restart the port.

EC Messages

This section contains the EtherChannel, Link Aggregation Control Protocol (LACP), and Port

Aggregation Protocol (PAgP) messages.

Error Message EC-4-NOMEM: Not enough memory available for [chars].

Explanation

Either the LACP or the PAgP EtherChannel could not obtain the memory it needed to initialize the required data structures. [chars] is the data structure name.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message EC-5-BUNDLE: Interface [chars] joined port-channel [chars].

Explanation

The listed interface joined the specified EtherChannel. The first [chars] is the physical interface, and the second [chars] is the EtherChannel interface.

Recommended Action

No action is required.

Error Message EC-5-CANNOT_ALLOCATE_AGGREGATOR: Aggregator limit reached, cannot allocate aggregator for group [dec].

Explanation

A new aggregator cannot be allocated in the group. [dec] is the affected group.

Recommended Action

the same aggregator.

Change the port attributes of the ports in the group so that they match and join

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Error Message EC-5-CANNOT_BUNDLE1: Port-channel [chars] is down, port [chars] will remain stand-alone.

Explanation

The aggregation port is down. The port remains standalone until the aggregation port is up. The first [chars] is the EtherChannel. The second [chars] is the port number.

Recommended Action

Ensure that the other ports in the bundle have the same configuration.

Error Message EC-5-CANNOT_BUNDLE2: [chars] is not compatible with [chars] and will be suspended ([chars]).

Explanation

The interface has different interface attributes than the other ports in the EtherChannel.

For the interface to join the bundle (EtherChannel), change the interface attributes to match the

EtherChannel attributes. The first [chars] is the interface to be bundled, the second [chars] is the physical interface (a switch port) that is already in the bundle, and the third [chars] is the reason for the incompatibility.

Recommended Action

Change the interface attributes to match the EtherChannel attributes.

Error Message EC-5-CANNOT_BUNDLE_LACP: [chars] is not compatible with aggregators in channel [dec] and cannot attach to them ([chars]).

Explanation

The port has different port attributes than the port channel or ports within the port channel. For the port to join the bundle, change the port attributes so that they match the port. [chars] is the incompatible port. [chars] is the short interface name, such as Gi0/1, [dec] is the channel group number, and the last [chars] is the reason.

Recommended Action

port.

For the port to join the bundle, change the port attributes so that they match the

Error Message EC-5-COMPATIBLE: [chars] is compatible with port-channel members.

Explanation

A port was not operational because its attributes were different from those of the port channel or ports within the port channel. The system has detected that the attributes of the port now match the port-channel attributes. [chars] is the affected port.

Recommended Action

No action is required.

Error Message EC-5-DONTBNDL: [chars] suspended: incompatible remote port with

[chars]

Explanation

The configuration of the remote port is different from the configuration of other remote ports in the bundle. A port can only join the bundle when the configuration of the local port and the configuration of the remote port are the same as other ports already in the bundle. The first [chars] is the name of the local interface that is being suspended, and the second [chars] is the name of the local interface that is already bundled.

Recommended Action

the bundle.

Make sure that the configuration of the remote ports is the same for all ports in

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EC Messages

Error Message EC-5-ERRPROT: Channel protocol mismatch for interface [chars] in group

[dec]: the interface can not be added to the channel group.

Explanation

The interface cannot be added to the channel group with the specified mode. [chars] is the interface, and [dec] is the channel group.

Recommended Action

Change the channel group or the mode for the interface.

Error Message EC-5-ERRPROT2: Command rejected: the interface [chars] is already part of a channel with a different type of protocol enabled.

Explanation

The interface cannot be selected for the specified protocol because it is already part of a channel with a different type of protocol enabled. [chars] is the interface.

Recommended Action

Remove the interface from the channel group.

Error Message EC-5-ERRPROT3: Command rejected: the interface [chars] is already part of a channel.

Explanation

The interface cannot be unselected for the specified protocol because it is already part of a channel group. [chars] is the interface.

Recommended Action

Remove the interface from the channel group.

Error Message EC-5-L3DONTBNDL1: [chars] suspended: PAgP not enabled on the remote port.

Explanation

PAgP is enabled on the Layer 3 interface, but the partner port is not enabled for PAgP.

In this mode, the port is placed in a suspended state. [chars] is the Layer 3 interface.

Recommended Action

Enable PAgP on the remote side by using the channel-group interface configuration command.

Error Message EC-5-L3DONTBNDL2: [chars] suspended: LACP currently not enabled on the remote port.

Explanation

LACP is enabled on a Layer 3 interface but is not enabled on the partner port. In this mode, the port is put in a suspended state. [chars] is the interface name.

Recommended Action

Enable LACP on the remote side.

Error Message EC-5-L3DONTBNDL3: [chars] suspended: LACP not enabled on the remote port.

Explanation

LACP is enabled on a Layer 3 interface, but the remote port does not have LACP enabled. In this mode, the local port is put in a suspended state.

Recommended Action

Enable LACP on the remote port.

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Error Message EC-5-L3STAYDOWN: [chars] will remain down as its port-channel [chars] is admin-down.

Explanation

On Layer 3 interfaces and aggregation interfaces, the administrative state of the aggregation interface overrides the administrative status of the Layer 3 interface. If the aggregation interface is administratively down, all interfaces in the aggregation interface are forced to be down.

[chars] is the Layer 3 interface.

Recommended Action

interface.

Enter the no shutdown interface configuration command on the aggregation

Error Message EC-5-NOLACP: Invalid EC mode, LACP not enabled.

Explanation

image.

The EtherChannel mode cannot be set because LACP is not included in the software

Recommended Action

Install a software image that includes LACP, and set the EC mode to on.

Error Message EC-5-NOPAGP: Invalid EC mode, PAgP not enabled.

Explanation

PAgP is not included in the Cisco IOS image and the EtherChannel mode cannot be set to desirable or auto.

Recommended Action

Obtain an image with PAgP included, or set the mode to on by using the

channel-group channel-group-number mode on interface configuration command.

Error Message EC-5-PORTDOWN: Shutting down [chars] as its port-channel is admin-down.

Explanation

The administrative state of the port is controlled by the administrative state of its aggregate port. If the administrative state of the aggregate port is down, the administrative state of the port is also forced to be down. [chars] is the physical interface.

Recommended Action

Enter the no shutdown interface configuration command on the aggregate port to activate the aggregation port.

Error Message EC-5-STAYDOWN: [chars] will remain down as its port-channel [chars] is admin-down.

Explanation

The administrative state of the aggregation port overrides that of the affected port. If the aggregation port is administratively down, all ports in the aggregation port are forced to be administratively down. The first [chars] is the physical interface, and the second [chars] is the

EtherChannel.

Recommended Action

Enter the no shutdown interface configuration command on the aggregation port to activate (unshut) the aggregation port.

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ETHCNTR Messages

Error Message EC-5-STAYDOWN: no-shut not allowed on [chars]. Module [dec] not online.

Explanation

An interface with an EtherChannel configuration cannot be enabled by using the no

shutdown interface configuration command because it is a member of an EtherChannel group and that EtherChannel group has been administratively shut down. The interface has an EtherChannel configuration, but no information is available yet about its port channel. [chars] is the interface, and

[dec] is the module.

Recommended Action

No action is required. Wait until the module is online to find out the port-channel setting of the EtherChannel.

Error Message EC-5-UNBUNDLE: Interface [chars] left the port-channel [chars].

Explanation

The listed interface left the specified EtherChannel. The first [chars] is the physical interface, which can be a switch port, and the second [chars] is the EtherChannel.

Recommended Action

No action is required.

Error Message EC-5-UNSUITABLE: [chars] will not join any port-channel, [chars].

Explanation

One of the interfaces cannot join the EtherChannel because it is configured for PortFast, as a VLAN Membership Policy Server (VMPS), for IEEE 802.1x, as a voice VLAN, or as a

Switched Port Analyzer (SPAN) destination port. All of these are unsuitable configurations for

EtherChannels. The first [chars] is the interface name, and the second [chars] describes the details of the unsuitable configuration.

Recommended Action

Reconfigure the port; remove the unsuitable configuration.

ETHCNTR Messages

This section contains the Ethernet controller messages. These messages are a result of a failure of the switch software when trying to program the hardware and lead to incorrect switch behavior.

Error Message ETHCNTR-3-HALF_DUX_COLLISION_EXCEED_THRESHOLD: Collision at [chars] exceed threshold. Consider as loop-back.

Explanation

The collisions at a half-duplex port exceeded the threshold, and the port is considered as a loopback. [chars] is the port where the threshold was exceeded.

Recommended Action

is resolved.

No action is required. The port goes into error-disabled mode until the problem

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FRNTEND_CTRLR Messages

Error Message ETHCNTR-3-LOOP_BACK_DETECTED:, Loop-back detected on [chars]. The port is forced to linkdown.

Explanation

This message occurs when a keepalive packet is looped back to the port that sent the keepalive. The loopback condition might be caused by a balun cable being accidentally connected to the port, or there might be a loop in the network. [chars] is the port.

Recommended Action

Check the cables. If a balun cable is connected, and the loopback condition is desired, no action is required. Otherwise, connect the correct cable, and bring the port up by entering the no shutdown interface configuration command. We do not recommend using the no keepalive interface command to disable keepalives. The cause of this network loop must be found and corrected. Although disabling keepalives prevents the port from being error disabled, it does not resolve the cause of the problem and can affect network stability. See CSCea46385 for more information.

Error Message ETHCNTR-3-NO_HARDWARE_RESOURCES: Not enough hardware resources.

Shutting down [chars].

Explanation

There are too many VLANs configured. [chars] is the short interface name, such as

Gi0/1h, or the VLAN name, such as VLAN0002.

Recommended Action

Reduce the total number of VLANs to less than 1023. To preserve configuration and connections across reboots, save the configuration.

FRNTEND_CTRLR Messages

This section contains the front-end controller messages.

Error Message FRNTEND_CTRLR-1-MGR_TXQ_FULL: The front end controller Tx queue reached watermark level

Explanation

There are too many messages in the queue between the front-end controller and the switch software.

Recommended Action

Try reloading the switch. If this does not resolve the issue, this might be a hardware problem. Contact the Cisco technical support representative.

GBIC_SECURITY Messages

This section contains the Cisco Gigabit Interface Converter (GBIC) and small form-factor pluggable

(SFP) module security messages. The GBIC and SFP modules have a serial EEPROM that contains the serial number, security code, and cyclic redundancy check (CRC). When the module is inserted into the

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GBIC_SECURITY Messages

switch, the software reads the EEPROM to recompute the security code and CRC. The software generates an error message if the CRC is invalid or if the recomputed security code does not match the one stored in the EEPROM.

Note

The switch supports SFP modules and does not support GBIC modules. Although the error message text refers to GBIC interfaces and modules, the messages from the switch actually refer to the SFP module interfaces and modules.

Error Message GBIC_SECURITY-4-EEPROM_CRC_ERR: EEPROM checksum error for GBIC in

[chars].

Explanation

The GBIC in the specified port has invalid EEPROM data. [chars] is the port in which the GBIC is inserted.

Recommended Action

Remove the GBIC from the port.

Error Message GBIC_SECURITY-4-EEPROM_READ_ERR: Error in reading GBIC serial ID in

[chars].

Explanation

An error occurred while the switch was reading the GBIC type from the EEPROM.

[chars] is the port in which the GBIC is inserted.

Recommended Action

Remove the GBIC from the port.

Error Message GBIC_SECURITY-4-EEPROM_SECURITY_ERR: GBIC in [chars] failed security check.

Explanation

The GBIC in the specified port has invalid EEPROM data. [chars] is the port in which the GBIC is inserted.

Recommended Action

Remove the GBIC from the port.

Error Message GBIC_SECURITY-4-GBIC_INTERR: Internal error occurred in setup for GBIC interface [chars].

Explanation

The system could not allocate resources or had some other problem during the setup for the specified SFP module interface. [chars] is the interface in which the SFP module is installed.

Recommended Action

Reload the switch by using the reload privileged EXEC command. If the problem persists, find out more about the error by using the show tech-support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the “Error Message

Traceback Reports” section on page 1-2 .

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GBIC_SECURITY_CRYPT Messages

Error Message GBIC_SECURITY-6-SFP_INSERTED: Transceiver SFP [chars] module inserted in [chars]

Explanation

The online insertion and removal (OIR) facility detected a newly inserted transceiver module for the interface specified in the message. The first [chars] is the module and the second

[chars] is the interface.

Recommended Action

No action is required.

Error Message GBIC_SECURITY-6-SFP_REMOVED: Transceiver SFP [chars] module removed from [chars]

Explanation

The online insertion and removal (OIR) facility detected the removal of a transceiver module from the interface specified in the message. The first [chars] is the module and the second

[chars] is the interface.

Recommended Action

No action is required.

GBIC_SECURITY_CRYPT Messages

This section contains the Cisco GBIC module and SFP module security messages. The switch recognizes the module as a Cisco module but identifies another problem with it.

Note

The switch supports SFP modules and does not support GBIC modules. Although the error message text refers to GBIC interfaces and modules, the messages from the switch actually refer to the SFP module interfaces and modules.

Error Message GBIC_SECURITY_CRYPT-4-ID_MISMATCH: Identification check failed for

GBIC interface [chars].

Explanation

The small form-factor pluggable (SFP) module was identified as a Cisco SFP module, but the system could not verify its identity. [chars] is the port.

Recommended Action

Ensure that the Cisco IOS software running on the switch supports the SFP module. You might need to upgrade your software. Otherwise, verify that the SFP module was obtained from Cisco or from a supported vendor.

Error Message GBIC_SECURITY_CRYPT-4-UNRECOGNIZED_VENDOR: GBIC interface [chars] manufactured by an unrecognized vendor.

Explanation

The small form-factor pluggable (SFP) module was identified as a Cisco SFP module, but the switch could not match its manufacturer with one on the known list of Cisco SFP module vendors. [chars] is the port.

Recommended Action

Ensure that the Cisco IOS software running on the switch supports the SFP module. You might need to upgrade your software.

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GBIC_SECURITY_UNIQUE Messages

Error Message GBIC_SECURITY_CRYPT-4-VN_DATA_CRC_ERROR: GBIC interface [chars] has bad crc.

Explanation

The small form-factor pluggable (SFP) module was identified as a Cisco SFP module, but it does not have a valid cyclic redundancy check (CRC) in the EEPROM data. [chars] is the port.

Explanation

Ensure that the Cisco IOS software running on the switch supports the SFP module. You might need to upgrade your software. Even if the switch does not recognize the SFP module, it might still operate properly but have limited functionality.

GBIC_SECURITY_UNIQUE Messages

This section contains the Cisco GBIC module and SFP module security messages that identify whether the module is unique.

Note

The switch supports SFP modules and does not support GBIC modules. Although the error message text refers to GBIC interfaces and modules, the messages from the switch actually refer to the SFP module interfaces and modules.

Error Message GBIC_SECURITY_UNIQUE-3-DUPLICATE_GBIC: GBIC interface [dec]/[dec] is a duplicate of GBIC interface [dec]/[dec].

Explanation

The SFP module was identified as a Cisco GBIC or SFP module, but its vendor ID and serial number match that of another interface on the system. The first [dec]/[dec] is the interface of the duplicate GBIC or SPF module, and the second [dec]/[dec] is the interface of the existing module.

Recommended Action

Cisco GBIC or SFP modules are assigned unique serial numbers. Verify that the module was obtained from Cisco or from a supported vendor.

Error Message GBIC_SECURITY_UNIQUE-4-DUPLICATE_SN: GBIC interface [dec]/[dec] has the same serial number as another GBIC interface.

Explanation

The SFP module was identified as a Cisco SFP module, but its serial number matches that of another interface on the system. [dec]/[dec] is the interface in which the duplicate module is installed.

Recommended Action

Cisco SFP modules are assigned unique serial numbers. Verify that the module was obtained from Cisco or from a supported vendor.

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HARDWARE Messages

HARDWARE Messages

This section contains hardware messages.

Error Message HARDWARE-2-FAN_ERROR: Fan [chars] Failure

Explanation

The switch fan is not working. [chars] is the fan name.

Recommended Action

This is a hardware failure. The fan might recover automatically. If the fan failure persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems.If you still require assistance, contact Cisco technical support and provide the representative with the gathered information. For more information about the online tools and about contacting Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message HARDWARE-2-THERMAL_WARNING: Temperature has reached warning threshold.

Explanation

The temperature sensor valve inside the switch reached the warning threshold. The switch can function normally until the temperature reaches the critical threshold.

Recommended Action

The external temperature is high. Reduce the temperature in the room.

Error Message HARDWARE-3-ASICNUM_ERROR: Port-ASIC number [dec] is invalid.

Explanation

The port ASIC number used is invalid. Each port ASIC is identified by an ID. [dec] is the ASIC number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message HARDWARE-3-INDEX_ERROR: Index value [dec] is invalid.

Explanation

The index into the hardware table is out-of-range. [dec] is the index value.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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HLFM Messages

Error Message HARDWARE-3-INTRNUM_ERROR: Port-ASIC Interrupt number [dec] is invalid.

Explanation

The interrupt ID used in a port ASIC is invalid. [dec] is the interrupt number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message HARDWARE-3-PORTNUM_ERROR: port number [dec] is invalid.

Explanation

The port number used is invalid (out of range). Each interface in a given port ASIC is identified by an index value. [dec] is the port number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message HARDWARE-3-STATS_ERROR: Statistics ID [dec] is invalid.

Explanation

The statistics ID used is out of range. The statistics supported by the port ASIC are identified by an ID. [dec] is the statistics ID.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

HLFM Messages

This section contains messages from the local forwarding manager.

Error Message HLFM-3-MACFREE_ERROR: MAC address [enet], vlan [dec] is still referenced; cannot free.

Explanation

An attempt was made to free a MAC address before releasing all references to it. [enet] is the MAC address, and [dec] is the VLAN ID.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or

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Chapter 2 Message and Recovery Procedures

contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message HLFM-3-MAP_ERROR: IP address [IP_address] not in mac tables, mac-address [enet], vlan [dec].

Explanation

The IP address and MAC address tables are out of sync. [IP_address] is the IP address,

[enet] is the MAC address, and [dec] is the VLAN ID.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message HLFM-3-MOD_SD: Failed to modify Station Descriptor with index [dec], vlan [dec], di [dec], error [dec], mad [dec], ref-count [dec].

Explanation

The forwarding manager attempted to modify a station descriptor that is no longer in use or is invalid. The first [dec] is the station index, the second [dec] is the VLAN ID, the third [dec] is the destination index, the fourth [dec] is the error code, the fifth [dec] is the MAC address descriptor, and the sixth [dec] is the ref-count for this MAC address descriptor.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

IDBMAN Messages

This section contains the interface description block manager (IDBMAN) messages.

Error Message IDBMAN-3-AGGPORTMISMATCH: [chars]: [chars]([dec] / [dec]) does not match internal slot/port state [chars]([dec] / [dec]).

Explanation

There is an internal error that caused an invalid aggregate port to be used by the software. The first [chars] is the name of the function where the error occurred. The second and third

[chars] are the port-channel names, and the ([dec] / [dec]) are the slot and port numbers (slot/port).

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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IDBMAN Messages

Error Message IDBMAN-3-DELETEDAGGPORT: [chars]([dec] / [dec]) Group [dec] has been deleted, but is being reused.

Explanation

There is an internal error that caused an interface that has been deleted to be reused for a new aggregate port. [chars] is the port-channel name, and the ([dec] / [dec]) are the slot and port numbers (slot/port). The last [dec] is the channel-group number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message IDBMAN-3-INVALIDAGGPORTBANDWIDTH: [chars]([dec] / [dec]) has an invalid bandwidth value of [dec].

Explanation

There is an internal error that caused an invalid bandwidth to be used for an aggregate port. [chars] is the port-channel name. The ([dec] / [dec]) are the slot and port numbers (slot/port).

The last [dec] is the bandwidth.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message IDBMAN-3-INVALIDPORT: [chars]: trying to use invalid port number [dec]

( Max [dec] ).

Explanation

There is an internal error that caused an invalid port number to be used by the software.

[chars] is the interface name. The first [dec] is the port number that is invalid, and the second [dec] is the maximum allowed value for a port number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message IDBMAN-3-INVALIDVLAN: [chars]: trying to use invalid Vlan [dec].

Explanation

There is an internal error that caused an invalid VLAN to be used by the software.

[chars] is the interface name, and [dec] is the VLAN ID that is invalid.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or

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Chapter 2 Message and Recovery Procedures

contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message IDBMAN-3-NOTANAGGPORT: [chars]( [dec] / [dec] ) is not an aggregate port.

Explanation

There is an internal error that caused an interface that is not an aggregate port to be used for aggregate port operations. [chars] is the interface name, and ([dec] / [dec]) are the slot and port number (slot/port).

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message IDBMAN-3-PORTNOTINAGGPORT: [chars]([dec] / [dec]) is not present in

Aggport [chars [([dec] / [dec]).

Explanation

An internal error has been detected. A port that was supposed to be in an aggregate port was found not to be. The first [chars] is the interface name, and the second [chars] is the port-channel name. The ([dec] / [dec]) are the slot and port numbers (slot/port).

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message IDBMAN-3-VLANNOTSET: [chars]: Vlan [dec] not set since it already has

Vlan [dec].

Explanation

An interface VLAN was not set to the requested value because of an internal error.

[chars] is the interface name. The first [dec] is the recently configured VLAN ID, and the second

[dec] is the currently assigned VLAN ID.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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IGMP_QUERIER Messages

Error Message IDBMAN-4-ACTIVEPORTSINAGGPORT: [chars]( [dec] / [dec] ) has [dec] active ports, but is being removed.

Explanation

An internal error removed an aggregate port that has active ports. [chars] is the port-channel name, and the ([dec] / [dec]) are the slot and port number (slot/port). The last [dec] is the number of currently active ports.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

IGMP_QUERIER Messages

This section contains the IGMP querier messages.

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Error Message IGMP_QUERIER-4-NO_IP_ADDR_CFG: The IGMP querier cannot send out

General Query messages in VLAN [dec] because there is no IP address configured on the system.

Explanation

You must specify an IP address for the IGMP querier at either the global or per-VLAN level. [dec] is the VLAN ID.

Recommended Action

Configure a source IP address for the IGMP querier.

Error Message IGMP_QUERIER-4-PIM_ENABLED: The IGMP querier is operationally disabled in VLAN [dec] because PIM has been enabled on the SVI.

Explanation

PIM was detected on the SVI. Do not enable the IGMP querier when PIM is enabled on the SVI. [dec] is the VLAN ID.

Recommended Action

Ensure that PIM is disabled on the SVI.

Error Message IGMP_QUERIER-4-SNOOPING_DISABLED: The IGMP querier is operationally disabled in VLAN [dec] because IGMP snooping has been disabled in this VLAN.

Explanation

IGMP snooping is disabled on this VLAN. Do not enable the IGMP querier when IGMP snooping is disabled. [dec] is the VLAN IDs.

Recommended Action

Confirm that IGMP snooping is enabled both globally and on the VLAN.

Error Message IGMP_QUERIER-6-PIM_DISABLED: The IGMP querier is now operationally enabled in VLAN [dec] because PIM is no longer enabled on the SVI.

Explanation

Protocol-Independent Multicast (PIM) is disabled on the switch virtual interface (SVI), and the IGMP querier function is now enabled. [dec] is the VLAN ID.

Recommended Action

No action is required.

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IP_DEVICE_TRACKING_HA Messages

Error Message IGMP_QUERIER-6-SNOOPING_ENABLED: The IGMP querier is now operationally enabled in VLAN [dec] because IGMP snooping is no longer disabled.

Explanation

IGMP snooping was enabled. As a result, the IGMP querier function is now enabled.

[dec] is the VLAN ID.

Recommended Action

No action is required.

IP_DEVICE_TRACKING_HA Messages

This section contains the IP Device Tracking High Availability (HA) message.

Error Message IP_DEVICE_TRACKING_HA-4-ENTRY_OUT_OF_SYNC: Host mac-address [enet] ip-address [IP_address] interface [chars]

Explanation

The IP device tracking table has detected an inconsistency between active and standby for this host. [enet] is the host MAC address, [IP_address] is the host IP address, and [chars] is the interface.

Recommended Action

No action is required.

MAC_LIMIT Messages

This section contains the MAC_LIMIT messages, which describe the entries in the MAC address table.

Error Message MAC_LIMIT-4-DROP: Vlan [dec] with Configured limit = [dec] has currently [dec] Entries.

Explanation

The number of MAC address table entries for a VLAN is less than or equal to the maximum number allowed. The first [dec] is the VLAN ID, the second [dec] is the maximum number of MAC address entries, and the third [dec] is the number of entries in the MAC address table.

Recommended Action

Your network administrator configures this action.

Error Message MAC_LIMIT-4-ENFORCE: Enforcing limit on Vlan [dec] with Configured limit = [dec].

Explanation

The number of MAC address entries for the VLAN exceeds the maximum number allowed, and the configured action is to limit the number of entries to the maximum allowed. The first [dec] is the VLAN ID, and the second [dec] is the maximum number of MAC address entries.

Recommended Action

Your network administrator configures this action.

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MAC_MOVE Messages

Error Message MAC_LIMIT-4-EXCEED: Vlan [dec] with Configured limit = [dec] has currently [dec] Entries.

Explanation

The number of MAC address entries for a VLAN exceeds the maximum number allowed. The first [dec] is the VLAN ID, the second [dec] is the maximum number of MAC address entries, and the third [dec] is the number of entries in the MAC address table.

Recommended Action

Your network administrator configures this action.

MAC_MOVE Messages

This section contains the MAC_MOVE messages.

Error Message MAC_MOVE-4-NOTIF: Host [enet] in vlan [dec] is flapping between port

[chars] and port [chars].

Explanation

The host is moving between the specified ports. [enet] is the Ethernet address of the host, [dec] is the VLAN ID, the first [chars] is the first port, and the second [chars] is the second port.

Recommended Action

Check your network for loops.

PHY Messages

This section contains the PHY messages.

Error Message PHY-4-BADTRANSCEIVER: An inappropriate transceiver has been inserted in interface [chars].

Explanation

A transceiver that should not be used is in the specified interface.

Recommended Action

Remove the transceiver. If the transceiver is a Cisco device, contact your Cisco technical support representative.

Error Message PHY-4-CHECK_SUM_FAILED: SFP EEPROM data check sum failed for SFP interface [chars].

Explanation

The SFP module was identified as a Cisco SFP module, but the system cannot read the vendor data information to verify whether it is correct. [chars] is the interface in which the SFP module is installed.

Recommended Action

Remove and then reinsert the SFP module. If it fails again with the same error message, the SFP module might be defective.

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Chapter 2 Message and Recovery Procedures

Error Message PHY-4-EXCESSIVE_ERRORS: Excessive FCS, data, or idle word errors found on interface [chars].

Explanation

The system detected excessive frame check sequence (FCS), data word, or idle word errors on the specified interface. [chars] is the interface.

Recommended Action

Enter the show interface privileged EXEC command on the specified interface, and check for cyclic redundancy check (CRC) and other input errors. If errors are excessive, enter the shutdown interface configuration command and then the no shutdown interface configuration command to reset the interface.

Error Message PHY-4-MODULE_DUP: SFPs in [chars] and in [chars] have duplicate vendor-id and serial numbers.

Explanation

The SFP module was identified as a Cisco SFP module, but its vendor ID and serial number match that of another SFP module in the system. The first [chars] is the interface in which the SFP module is installed, the second [chars] is the interface where the duplicate SFP module is installed.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message PHY-4-SFP_NOT_SUPPORTED: The SFP in [chars] is not supported

Explanation

This small form-factor pluggable (SFP) module type is not supported on this switch.

[chars] is the interface.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

Error Message PHY-4-UNSUPPORTED_SFP_CARRIER: Unsupported SFP carrier module found in

[chars]

Explanation

The small form-factor pluggable

(

SFP) carrier module was identified as an unsupported non-Cisco SFP carrier module. [chars] is the unsupported module.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TA C, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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PIMSN Messages

Error Message PHY-4-UNSUPPORTED_SFP_CARRIER: Unsupported SFP carrier module found in

[chars]

Explanation

The small form-factor pluggable

(

SFP) carrier module was identified as an unsupported non-Cisco SFP carrier module. [chars] is the unsupported module.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TA C, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2

Error Message PHY-4-UNSUPPORTED_TRANSCEIVER:Unsupported transceiver found in

[chars]

Explanation

The SFP module was identified as a unsupported, non-Cisco SFP module. [chars] is the unsupported module.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“ Error Message Traceback Reports” section on page 1-5.

PIMSN Messages

This section contains the PIMSN messages for the Protocol Independent Multicast (PIM) snooping feature.

Error Message PIMSN-6-IGMPSN_GLOBAL: PIM Snooping global runtime mode [chars] due to

IGMP Snooping [chars].

Explanation

IGMP snooping must be enabled for PIM snooping to run. When IGMP snooping is disabled, PIM snooping is disabled. When IGMP snooping is re-enabled, PIM snooping is re-enabled. The first [chars] is the PIM snooping mode, and the second [chars] is the IGMP snooping mode.

Recommended Action

No action is required.

Error Message PIMSN-6-IGMPSN_VLAN: PIM Snooping runtime mode on vlan [dec] [chars] due to IGMP Snooping [chars].

Explanation

IGMP snooping must be enabled for PIM snooping to run. When IGMP snooping is disabled, PIM snooping is disabled. When IGMP snooping is re-enabled, PIM snooping is re-enabled. [dec] is the VLAN ID, the first [chars] is the PIM snooping mode, and the second [chars] is the IGMP snooping mode.

Recommended Action

No action is required.

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PLATFORM Messages

This section contains low-level platform-specific messages.

Chapter 2 Message and Recovery Procedures

Error Message PLATFORM-1-CRASHED: [chars].

Explanation

The system is attempting to display the failure message from the previous failure.

[chars] is the description of the error message.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message PLATFORM-3-NO_HARDWARE_RESOURCES: Not enough hardware resources.

Shutting down [chars].

Explanation

There are too many VLANs and routed ports. [chars] is the short interface name, such as Gi1/0/1, or the VLAN name, such as VLAN0002.

Recommended Action

Reduce the total number of VLANs and routed ports to be less than 1023. To preserve configurations and connections across reboots, save the configuration.

PLATFORM_FBM Messages

This section contains the platform fallback bridging manager (FBM) messages.

Error Message PLATFORM_FBM-4-RECOVERED: Fallback bridging recovered from resource crunch.

Explanation

Fallback bridging has recovered from an earlier lack of resource.

Recommended Action

No action is required.

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PLATFORM_HPLM Messages

Error Message PLATFORM_FBM-4-RESOURCE_CRUNCH: Fallback bridging on bridge-group

[dec] is experiencing a resource crunch. One or more bridge-groups may not be functional. It will recover automatically when system recovers from resource crunch. Delete the bridge-group to immediately recover.

Explanation

Fallback bridging could not be configured properly. The most likely cause is a

TCAM-full condition on at least one stack member.

Recommended Action

The switch automatically recovers, but this could take some time. For an immediate recovery, use the shutdown interface configuration command to disable the port and stop the traffic flow to the switch. Use the clear mac-address-table dynamic privileged EXEC command to remove all MAC addresses from the TCAM. Use the no shutdown interface configuration command to re-enable the port.

PLATFORM_HPLM Messages

This section has the platform pseudo label manager messages.

Error Message PLATFORM_HPLM-3-ERROR: Failed Alloc for action record label move from

[dec] to [dec].

Explanation

An internal resource allocation error occurred during the label compaction process. The first [dec] is the previous label, and the second [dec] is the new label.

Recommended Action

Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

Error Message PLATFORM_HPLM-6-LABEL_COMPLETE: VRF Label compaction complete.

Explanation

The VRF label compaction process has successfully completed.

Recommended Action

No action is required.

Error Message PLATFORM_HPLM-6-LABEL_FAILED: VRF Label compaction failed.

Explanation

The VRF label compaction process has failed.

Recommended Action

No action is required.

Error Message PLATFORM_HPLM-6-LABEL_START: VRF Label compaction started.

Explanation

The VRF label compaction process has started.

Recommended Action

No action is required.

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PLATFORM_PBR Messages

PLATFORM_PBR Messages

This section contains policy based routing (PBR) messages.

Error Message PLATFORM_PBR-2-NO_RMAP: Cannot create PBR data structures for route-map [chars].

Explanation

The PBR manager could not allocate the internal data structures for this route-map. A likely cause is lack of available memory. [chars] is the route-map.

Recommended Action

Simplify the configuration so that it requires less memory.

Error Message PLATFORM_PBR-3-INSTALL_FAIL: Policy route-map [chars] not installed in hardware.

Explanation

The PBR manager was unable to install the complete route-map in hardware, so the packets are forwarded to the CPU for processing. [chars] is the route-map.

Recommended Action

multiple interfaces.

Simplify route-map configurations. For example, use the same route-map on

Error Message PLATFORM_PBR-3-NO_LABEL: Cannot allocate label for route-map [chars].

Explanation

The PBR manager could not allocate a label for this route-map. As a result, the hardware cannot be programmed to implement policy routing. There is a limit of 247 labels for policy routing.

[chars] is the route-map.

Recommended Action

Simplify the configuration with label sharing. Use the same route-maps on multiple interfaces, if possible.

Error Message PLATFORM_PBR-3-UNSUPPORTED_RMAP: Route-map [chars] not supported for

Policy-Based Routing.

Explanation

The route-map attached to an interface for policy routing contains an action that is not supported on this platform. This is a hardware limitation. [chars] is the route-map.

Recommended Action

Use the route-map map-tag permit global configuration command and the set

ip next-hop ip-address route-map configuration command to reconfigure the route map to use only these supported actions.

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PLATFORM_PM Messages

Error Message PLATFORM_PBR-4-CPU_SUPPORTED_ACTION: Set action in sequence [dec] of route-map [chars] supported by forwarding to CPU.

Explanation

The route-map attached to an interface for policy-based routing contains an action that is not supported in hardware, so the packets are forwarded to the CPU for processing. The route-map actions that invoke this forwarding are set interface, set ip default next-hop, set default interface, or set ip df. [dec] is the action number, and [chars] is the route-map.

Recommended Action

Use the set ip next-hop ip-address route-map configuration command to reconfigure the route map action to route the packet to the specified next hop.

Error Message PLATFORM_PBR-4-RETRY_INSTALL: Route-map [chars] installed in hardware upon retry.

Explanation

The PBR manager was able to fit the complete configuration into the hardware. One or more route-maps previously failed to load because of lack of resources. [chars] is the route-map.

Recommended Action

No action is required.

Error Message PLATFORM_PBR-4-SDM_MISMATCH: [chars] requires sdm template routing.

Explanation

The routing template is not enabled. [chars] is the text string PBR.

Recommended Action

Modify the SDM template to enable the routing template. Use the sdm prefer routing configuration command, and then reload the switch by using the reload privileged EXEC command.

PLATFORM_PM Messages

This section contains platform port manager (PM) messages.

Error Message PLATFORM_PM-3-IFCOUNTERROR: Unit number [dec] of interface [chars] is more than max allowed value of [dec].

Explanation

There are too many interfaces configured for the interface type. [dec] is the interface count, [chars] is the interface, and [dec] is the maximum number of interfaces.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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PLATFORM_SPAN Messages

Error Message PLATFORM_PM-3-INTVLANINUSE: internal vlan-id [dec] allocated for interface [chars] is still in use.

Explanation

An internal VLAN ID allocated for an interface is still in use. [dec] is the VLAN ID, and [chars] is the interface.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message PLATFORM_PM-3-NOINTVLAN: internal vlan of interface [chars] is not active for vlan-id [dec].

Explanation

Internal vlan_data is not active for the given VLAN ID. [chars] is the interface, and

[dec] is the VLAN ID.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

PLATFORM_SPAN Messages

This section contains the Switched Port Analyzer (SPAN) messages.

Error Message PLATFORM_SPAN-3-PACKET_DROP: Decreases egress SPAN rate.

Explanation

Egress SPAN rates are falling because SPAN is enabled with multicast routing or fallback bridging.

Recommended Action

Find out more about the error by using the show tech-support privileged

EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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PLATFORM_UCAST Messages

PLATFORM_UCAST Messages

This section contains platform unicast routing messages.

Error Message PLATFORM_UCAST-3-ADJ: [chars].

Explanation

error.

The adjacency module for unicast routing encountered an error. [chars] describes the

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

Error Message PLATFORM_UCAST-3-ARP: [chars].

Explanation

The ARP module for unicast routing encountered an error. [chars] describes the error.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

Error Message PLATFORM_UCAST-3-CEF: [chars].

Explanation

The Cisco Express Forwarding (CEF) module for unicast routing encountered an error.

[chars] describes the error.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

Error Message PLATFORM_UCAST-3-DYNAMIC: [chars].

Explanation

The dynamic address tracking mechanism for unicast routing encountered an error.

[chars] describes the error.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or

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PLATFORM_UCAST Messages

contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

Error Message PLATFORM_UCAST-3-ERROR: [chars].

Explanation

An internal unicast routing error occurred. [chars] describes the error.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see see the

“Error Message Traceback Reports” section on page 1-2 .

Error Message PLATFORM_UCAST-3-HSRP: [chars].

Explanation

The Hot Standby Router Protocol (HSRP) module for unicast routing encountered an error. [chars] describes the error.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see see the

“Error Message Traceback Reports” section on page 1-2 .

Error Message PLATFORM_UCAST-3-INTERFACE: [chars].

Explanation

A unicast routing interface error occurred. [chars] describes the error.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

Error Message PLATFORM_UCAST-3-RPC: [chars] .

Explanation

The RPC module for unicast routing encountered an error. [chars] describes the error.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

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PLATFORM_VLAN Messages

Error Message PLATFORM_UCAST-6-PREFIX: One or more, more specific prefixes could not be programmed into TCAM and are being covered by a less specific prefix

Explanation

A more specific prefix could not be programmed into Ternary Content Addressable

Memory (TCAM) and is covered by a less specific prefix. This could be a temporary condition. The output of the show platform ip unicast failed route privileged EXEC command lists the failed prefixes.

Recommended Action

No action is required.

PLATFORM_VLAN Messages

This section contains platform VLAN messages.

Error Message PLATFORM_VLAN-3-LOCK_FAIL: Failed to lock vlan-id [dec], associated mapped vlan id value [dec].

Explanation

The VLAN lock operation failed. This can occur if the VLAN is already active in the system or if the VLAN ID is not active. The first [dec] is the VLAN ID, and the second [dec] is the mapped-vlan-id (MVID).

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message PLATFORM_VLAN-3-MVID_ERROR: Mapped Vlan ID value [dec] associated with vlan-id [dec] is invalid.

Explanation

An active VLAN is not correctly associated with a mapped-vlan-id (MVID). The first

[dec] is the VLAN ID, and the second [dec] is the MVID.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message PLATFORM_VLAN-3-UNLOCK_FAIL: Failed to unlock vlan-id [dec], associated mapped vlan id value [dec].

Explanation

The switch failed to unlock a VLAN ID. The most likely cause is that the VLAN is already unlocked. The first [dec] is the VLAN ID, and the second [dec] is the MVID.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or

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PLATFORM_WCCP Messages

contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

PLATFORM_WCCP Messages

This section contains platform Web Cache Communication Protocol (WCCP) messages.

Error Message PLATFORM-WCCP-3-NO_LABEL: Cannot allocate WCCP Label

Explanation

The WCCP label could not be allocated. This means that the hardware cannot be programmed to implement WCCP redirection.

Recommended Action

based routing.

Reduce the number of interfaces configured for WCCP redirection or policy

Error Message PLATFORM-WCCP-4-SDM_MISMATCH: WCCP requires sdm template routing

Explanation

To support this feature, you need to enable the Switch Database Management (SDM) routing template.

Recommended Action

Modify the SDM template to enable the routing template. Use the sdm prefer

routing global configuration command, and then reload the switch by using the reload privileged

EXEC command.

PM Messages

This section contains the port manager messages. The port manager is a state machine that controls all the logical and physical interfaces. All features, such as VLANs, UDLD, and so forth, work with the port manager to provide switch functions.

Error Message PM-2-LOW_SP_MEM: Switch process available memory is less than [dec] bytes.

Explanation

The available memory for the switch processor is low. This can occur when too many

Layer 2 VLANs are configured. [dec] is the available memory.

Recommended Action

Remove features from the system to reduce memory usage.

Error Message PM-2-NOMEM: Not enough memory available for [chars].

Explanation

The port manager subsystem could not obtain the memory it needed to initialize the specified operation. [chars] is the port manager operation.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

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PM Messages

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-2-VLAN_ADD: Failed to add VLAN [dec] - [chars].

Explanation

The software failed to add the VLAN to the VLAN Trunking Protocol (VTP) database.

[dec] is the VLAN ID, and [chars] specifies the reason for the failure.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-3-INTERNALERROR: Port Manager Internal Software Error ([chars]:

[chars]: [dec]: [chars]).

Explanation

An internal software error occurred in the port manager. The parameters identify the problem for technical support. The first [chars] is the error message, and the second [chars] is the filename. [dec] is the line number, and the last [chars] is the function name.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message PM-4-BAD_APP_ID: an invalid application id ([dec]) was detected.

Explanation

The port manager detected an invalid request. [dec] is the application ID.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

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Error Message PM-4-BAD_APP_REQ: an invalid [chars] request by the ’[chars]’ application was detected.

Explanation

The port manager detected an invalid request. The first [chars] is the invalid request, and the second [chars] is the application making the request.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-BAD_CARD_COOKIE: an invalid card cookie was detected.

Explanation

The port manager detected an invalid request.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-BAD_CARD_SLOT: an invalid card slot ([dec]) was detected.

Explanation

The port manager detected an invalid request. [dec] is the slot number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-BAD_COOKIE: [chars] was detected.

Explanation

The port manager detected an invalid request. [chars] is the invalid request.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

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PM Messages

Error Message PM-4-BAD_HA_ENTRY_EVENT: Invalid Host access entry event ([dec]) is received.

Explanation

An invalid host access entry event was received; the host access table entry event should be an add, delete, or update event. [dec] is the event that is received.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-BAD_PORT_COOKIE: an invalid port cookie was detected.

Explanation

The port manager detected an invalid request.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-BAD_PORT_NUMBER: an invalid port number ([dec]) was detected.

Explanation

The port manager detected an invalid request. [dec] is the port number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems.If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-BAD_VLAN_COOKIE: an invalid vlan cookie was detected.

Explanation

The port manager detected an invalid request.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems.If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

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Error Message PM-4-BAD_VLAN_ID: an invalid vlan id ([dec]) was detected.

Explanation

The port manager detected an invalid request. [dec] is the VLAN ID.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-ERR_DISABLE: [chars] error detected on [chars], putting [chars] in err-disable state.

Explanation

The port manager detected a misconfiguration or misbehavior and placed the interface in an error-disabled state. A recovery is attempted after the configured retry time (the default is 5 minutes). [chars] is the port where the threshold was exceeded. The first [chars] is the error, and the second and third [chars] are the affected interfaces.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-ERR_DISABLE_VP: [chars] error detected on [chars], vlan [dec].

Putting in err-disable state.

Explanation

This is a defensive measure that puts the virtual port (that is, the port-VLAN pair) in an error-disabled state when it detects a misconfiguration or misbehavior. If configured, a recovery will be attempted after the configured retry time (default time is 5 minutes). The first [chars] is the error, and the second [chars] is the port.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TA C, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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Error Message PM-4-ERR_RECOVER: Attempting to recover from [chars] err-disable state on [chars].

Explanation

The port manager is attempting to bring the interface up after taking it down to the error-disabled state. The first [chars] is the error, and the second [chars] is the affected interface.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

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PM Messages

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-ERR_RECOVER_VP: Attempting to recover from [chars] err-disable state on [chars], vlan [dec].

Explanation

The port manager is attempting to bring up the virtual port after taking it down to the error-disabled state. The first [chars] is the error, the second [chars] is the virtual port, and [dec] is the VLAN ID.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TA C, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message PM-4-EXT_VLAN_INUSE: VLAN [dec] currently in use by [chars].

Explanation

The port manager failed to allocate the VLAN for external use because the VLAN is being used by another feature. [dec] is the VLAN that is being used, and [chars] is the feature that is using it.

Recommended Action

available VLAN.

Reconfigure the feature to use another internal VLAN or to request another

Error Message PM-4-EXT_VLAN_NOTAVAIL: VLAN [dec] not available in Port Manager.

Explanation

The port manager failed to allocate the requested VLAN. The VLAN is probably being used as an internal VLAN by other features. [dec] is the requested VLAN.

Recommended Action

Try to configure a different VLAN on the device.

Error Message PM-4-INACTIVE: putting [chars] in inactive state because [chars].

Explanation

The port manager has been blocked from creating a virtual port for the switch port and

VLAN, causing the port to be in an inactive state. The reason for this condition is specified in the error message. The first [chars] is the interface name, and the second [chars] is the reason.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

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Error Message PM-4-INT_FAILUP: [chars] failed to come up. No internal VLAN available.

Explanation

The port manager failed to allocate an internal VLAN, and therefore the interface cannot be enabled. [chars] is the interface name.

Recommended Action

Remove the extended-range VLAN by using the no vlan vlan-id global configuration command to free up resources.

Error Message PM-4-INT_VLAN_NOTAVAIL: Failed to allocate internal VLAN in Port

Manager.

Explanation

The port manager failed to find any available internal VLAN.

Recommended Action

Delete some extended-range VLANs created by users, or remove some features that require internal VLAN allocation. To delete extended-range VLANs, use the no vlan vlan-id global configuration command.

Error Message PM-4-INVALID_HOST_ACCESS_ENTRY: Invalid Host access entry type ([dec]) is received.

Explanation

An invalid host access entry type was received; the host access entry should be a configured or a dynamic type. [dec] is the entry type that is received.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-LIMITS: The number of vlan-port instances on [chars] exceeded the recommended limit of [dec].

Explanation

The total number of individual VLAN ports, counted over the module or switch, has exceeded the recommended limit. VLANs can be counted more than once; if VLAN 1 is carried on ten interfaces, it will count as ten VLAN ports. On some platforms bundling is also ignored for purposes of this count; if eight interfaces on the same module are in one bundle, and the port channel is carrying VLAN 1, it will count as eight VLAN ports. [chars] is the module name (for example, switch or the module number), and [dec] is the recommended limit.

Recommended Action

Reduce the number of trunks and VLANs configured in the module or switch as recommended in [dec]. Enter the show interfaces trunk privileged EXEC command to see the total number of trunks and VLANs.

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PM Messages

Error Message PM-4-NO_SUBBLOCK: No PM subblock found for [chars].

Explanation

name.

The port manager failed to find the subblock for this interface. [chars] is the interface

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-PORT_BOUNCED: Port [chars] was bounced by [chars].

Explanation

During a switchover when the port was in the link-down state, the port manager restarted the port. A port can be restarted only when the port data structures are not consistent in the active and standby supervisors. Active ports in the link-down state are returned to the link-up state when the port is restarted (the re-activation event). The first [chars] is the port number, and the second [chars] is the re-activation event.

Recommended Action

No action is required.

Error Message PM-4-PVLAN_TYPE_CFG_ERR: Failed to set VLAN [dec] to a [chars] VLAN.

Explanation

The platform failed to set a private VLAN type. [dec] is the VLAN ID.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-TOO_MANY_APP: application ’[chars]’ exceeded registration limit.

Explanation

The port manager detected an invalid request. [chars] is the application.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

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PORT_SECURITY Messages

Error Message PM-4-UNKNOWN_HOST_ACCESS: Invalid Host access value ([dec]) is received.

Explanation

The host access table is being accessed with an invalid host access value. [dec] is the value that is received.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message PM-4-VMPS_CFG: Dynamic access VLAN [dec] same as voice vlan on [chars].

Explanation

The access VLAN ID on the VMPS server is the same as the voice VLAN ID on the interface. [dec] is the access VLAN ID, and [chars] is the physical interface.

Recommended Action

Assign the access VLAN on the VMPS server to a VLAN ID that is different from the voice VLAN ID.

PORT_SECURITY Messages

This section contains the port security messages.

Error Message PORT_SECURITY-2-PSECURE_VIOLATION:Security violation occurred caused by MAC [enet] on port [chars].

Explanation

An unauthorized device attempted to connect on a secure port. MAC [enet] is the MAC address of the unauthorized device, and port [chars] is the secure port.

Recommended Action

Identify the device that attempted to connect on the secure port. Notify your network system administrator of this condition.

Error Message PORT_SECURITY-2-PSECURE_VIOLATION_VLAN: Security violation on port

[chars] due to MAC address [enet] on VLAN [dec]

Explanation

An unauthorized device attempted to connect on a secure trunk port. [chars] is the secure port, MAC [enet] is the MAC address of the unauthorized device, and [dec] is the VLAN ID.

Recommended Action

Identify the device that attempted to connect through the secure trunk port.

Notify your network system administrator of this condition.

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PORT_SECURITY Messages

Error Message PORT_SECURITY-6-ADDR_REMOVED: Address [dec]:[enet] exists on port

[chars]. It has been removed from port [chars].

Explanation

A routed port is reconfigured as a switch port. The address in the previous switch configuration conflicts with the information in the running configuration and has been deleted.

[dec]:[enet] is the MAC address of the port. [chars] is the reconfigured port.

Recommended Action

No action is required.

Error Message PORT_SECURITY-6-ADDRESSES_REMOVED: Maximum system secure address count reached. Some secure addresses configured on port [chars] removed.

Explanation

Some configured and sticky MAC addresses on the specified port were removed from the configuration. The number of secure addresses that the system supports was exceeded. This condition occurs only during hot swapping or port-mode changes (for example, when the port is converted from a Layer 3 to a Layer 2 port). [chars] is the port.

Recommended Action

No action is required.

Error Message PORT_SECURITY-6-VLAN_FULL: Vlan [dec] on port [chars] has reached its limit. Address [enet] has been removed.

Explanation

The voice VLAN is the same as the access VLAN, and the maximum number of MAC addresses reached the maximum limit allowed on the access VLAN. The address is deleted. [dec] is the VLAN ID, [chars] is the port assigned to the voice VLAN and the access VLAN, and [enet] is the MAC address that is deleted.

Recommended Action

No action is required.

Error Message PORT_SECURITY-6-VLAN_REMOVED: VLAN [dec] is no longer allowed on port

[chars]. Its port security configuration has been removed.

Explanation

A configured VLAN has been excluded either due to a port-mode change or an allowed

VLAN list change and is removed from the configuration. [int] is the VLAN ID, and [chars] is the switch port assigned to the VLAN.

Recommended Action

No action is required.

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QOSMGR Messages

This section contains the quality of service (QoS) manager messages. An incorrect QoS setting causes these messages.

Error Message QOSMGR-3-FEATURE_NOT_FOUND: Cannot find feature for [chars].

Explanation

An internal software error has occurred. [chars] is the description of the feature that the software cannot find.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-3-FILTERTYPE_INVALID: Internal Error Invalid Policy filtertype

[dec].

Explanation

An internal software error has occurred. [dec] is the invalid filter type identification.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-3-MERGE_RES_COUNT: Internal Error Invalid count.

Explanation

An internal software error has occurred.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-3-NO_POLICER_QOSLABEL: Creating port Class Label Failed.

Explanation

An internal software error has occurred.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

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Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-3-NO_VMR_QOSLABEL: qm_generate_vmrs have no qos label.

Explanation

An internal software error has occurred.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-3-NULL_POLICER: Internal Error Invalid Policer.

Explanation

An internal software error has occurred.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems.If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-3-POLICER_RES_COUNT: Internal Error Invalid Policer count.

Explanation

An internal software error has occurred.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-3-POLICYMAP_NOT_FOUND: Cannot find policymap for [chars].

Explanation

An internal software error has occurred. [chars] is the policy-map name.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case

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with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-3-QUEUE_PTR_ERROR: queue pointers out of order [hex] [hex]

[hex] [hex].

Explanation

An internal software error has occurred. [hex] [hex] [hex] [hex] are the software-computed queue pointer values. The parameters provide error details for technical support.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-3-RESERVE_COUNT_ERROR: Reserved Count Exceeding total [dec].

Explanation

An internal software error has occurred in the allocated reserved buffers. [dec] is the reserved count computed by the software.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-3-RESOURCE_INTERNAL: Internal Error in resource allocation.

Explanation

An internal software error has occurred.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-3-VMRSEQ_INVALID: Internal Error Invalid VMR sequence.

Explanation

An internal software error has occurred.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

running-config user EXEC command to gather data that might help identify the nature of the error.

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Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-4-ACTION_NOT_SUPPORTED: Action is not supported in policymap

[chars].

Explanation

An action other than the set, trust, and police policy-map class configuration commands was configured in a policy map. This is a hardware limitation. [chars] is the policy-map name.

Recommended Action

Configure only the supported actions of set, trust, and police when in policy-map class configuration mode.

Error Message QOSMGR-4-CLASS_NOT_SUPPORTED: Classification is not supported in classmap [chars].

Explanation

An unsupported match class-map configuration command was configured in a policy map and attached to an egress interface, or more than one match class-map command was configured. This is a hardware limitation. [chars] is the class-map name.

Recommended Action

Reconfigure the class map or the policy map. Use only the match ip dscp

dscp-list class-map configuration command in a policy map that is attached to an egress interface.

Only one match per class map is supported.

Error Message QOSMGR-4-COMMAND_FAILURE: Execution of [chars] command failed.

Explanation

The command to configure a QoS setting failed. This is possibly due to lack of hardware resources. [chars] is the description of the command.

Recommended Action

Check if any other messages indicate resource failure. If other messages indicate that the hardware resources are exceeded, retry the command with a smaller configuration.

Find out more about the error by using the show tech-support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output

Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message QOSMGR-4-HARDWARE_NOT_SUPPORTED: Hardware limitation has reached for policymap [chars].

Explanation

The policy-map configuration has exceeded the limitation of the hardware. You configured more QoS ACL entries than the number specified in the Switch Database Management

(SDM) template. [chars] is the policy-map name.

Recommended Action

ACLs.

Reconfigure the class map or the policy map, and reduce the number of QoS

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Error Message QOSMGR-4-MATCH_NOT_SUPPORTED: Match type is not supported in classmap

[chars].

Explanation

An unsupported match type was entered. Only the access-group acl-index-or-name, ip

dscp dscp-list, and ip precedence ip-precedence-list match types are supported with the match class-map configuration command. [chars] is the class-map name.

Recommended Action

Reconfigure the class map; use only the match access-group, match ip dscp, and match ip precedence class-map configuration commands within the class map.

Error Message QOSMGR-4-NOT_SUPPORTED: Action ’[chars]’ is not supported for a policymap attached to output side.

Explanation

A set or trust policy-map class configuration command was configured in a policy map and attached to an egress interface. A warning message is logged, and the actions do not take effect.

This is a hardware limitation. [chars] is either the set or trust action.

Recommended Action

Do not configure a set or trust policy-map class configuration command in a policy map and attach it to an egress interface. These policy-map actions are supported only on ingress interfaces.

Error Message QOSMGR-4-POLICER_PLATFORM_NOT_SUPPORTED: Policer configuration has exceeded hardware limitation for policymap [chars].

Explanation

The policy-map configuration has exceeded the limitation of the hardware. You configured more policers together in all policy maps (by using the police or police aggregate policy-map class configuration command) than supported by hardware. [chars] is the policy-map name.

Recommended Action

some interfaces.

Reconfigure the class maps or the policy maps, or delete the policy map from

Error Message QOSMGR-4-POLICER_POLICY_NOT_SUPPORTED: Number of policers has exceeded per policy hardware limitation for policymap [chars].

Explanation

The policy-map configuration has exceeded the limitation of the hardware. You configured more policers in a policy map (by using the police or police aggregate policy-map class configuration command) than supported. [chars] is the policy-map name.

Recommended Action

policers.

Reconfigure the class map or the policy map, and reduce the number of

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RMON Messages

This section contains the remote network monitoring (RMON) messages.

RMON Messages

Error Message RMON-5-FALLINGTRAP: Falling trap is generated because the value of

[chars] has fallen below the falling-threshold value [dec].

Explanation

A falling trap has been generated. The value of the specified MIB object has fallen below the falling threshold value. [chars] is the MIB object, and [dec] is the threshold value.

Recommended Action

Take appropriate action on the specified MIB object.

Error Message RMON-5-RISINGTRAP: Rising trap is generated because the value of

[chars] exceeded the rising-threshold value [dec].

Explanation

A rising trap has been generated. The value of the specified MIB object has exceeded the rising threshold value. [chars] is the MIB object, and [dec] is the threshold value.

Recommended Action

Take appropriate action on the specified object.

SPAN Messages

This section contains the Switched Port Analyzer (SPAN) messages.

Error Message SPAN-3-MEM_UNAVAIL: Memory was not available to perform the SPAN operation.

Explanation

The system was unable to perform a SPAN operation because of a lack of memory.

Recommended Action

Reduce other system activity to ease the memory demands.

Error Message SPAN-3-UNKN_ERR: An internal error occurred during a SPAN operation.

Explanation

SPAN detected an error in its internal operation.

Recommended Action

The error might be transient. Try the SPAN operation again. If a second attempt also fails, reload the switch by using the reload privileged EXEC command to complete the operation.

Error Message SPAN-3-UNKN_ERR_PORT: An internal error occurred when configuring SPAN on port [chars].

Explanation

SPAN detected an error in its internal operation. [chars] is the interface.

Recommended Action

The error might be transient. Try the SPAN operation again. If the second attempt also fails, reload the switch by using the reload privileged EXEC command to complete the operation.

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SPANTREE Messages

This section contains the spanning-tree messages.

Error Message SPANTREE-2-BLOCK_BPDUGUARD: Received BPDU on port [chars] with BPDU

Guard enabled. Disabling port.

Explanation

A bridge protocol data unit (BPDU) was received on an interface that has the spanning tree BPDU guard feature enabled. As a result, the interface was administratively shut down. [chars] is the interface name.

Recommended Action

Either remove the device sending BPDUs, or disable the BPDU guard feature.

The BPDU guard feature can be locally configured on the interface or globally configured on all ports that have PortFast enabled. To disable BPDU guard on an interface, use the no spanning-tree

bpduguard enable interface configuration command. To disable BPDU guard globally, use the no

spanning-tree portfast bpduguard default global configuration command. After you have removed the device or disabled BPDU guard, re-enable the interface by entering the no shutdown interface configuration command.

Error Message SPANTREE-2-BLOCK_BPDUGUARD_VP: Received BPDU on port [chars], vlan

[dec] with BPDU Guard enabled. Disabling vlan.

Explanation

A bridge protocol data unit (BPDU) was received on the interface and VLAN specified in the error message. The spanning tree BPDU guard feature was enabled and configured to shut down the VLAN. As a result, the VLAN was placed in the error-disabled state. [chars] is the interface, and [dec] is the vlan.

Recommended Action

Either remove the device sending BPDUs, or disable the BPDU guard feature.

The BPDU guard feature can be locally configured on the interface or globally configured on all ports that have Port Fast enabled. Re-enable the interface and vlan by entering the clear errdisable privileged EXEC command.

Error Message SPANTREE-2-BLOCK_PVID_LOCAL: Blocking [chars] on [chars]. Inconsistent local vlan.

Explanation

The spanning-tree port associated with the listed spanning-tree instance and interface will be held in the spanning-tree blocking state until the port VLAN ID (PVID) inconsistency is resolved. The listed spanning-tree instance is that of the native VLAN ID of the listed interface. The first [chars] is the interface, and the second [chars] is the spanning-tree instance.

Recommended Action

Verify that the configuration of the native VLAN ID is consistent on the interfaces on each end of the IEEE 802.1Q trunk connection. When corrected, spanning tree automatically unblocks the interfaces, as appropriate.

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Error Message SPANTREE-2-BLOCK_PVID_PEER: Blocking [chars] on [chars]. Inconsistent peer vlan.

Explanation

The spanning-tree port associated with the listed spanning-tree instance and interface will be held in the spanning-tree blocking state until the port VLAN ID (PVID) inconsistency is resolved. The listed spanning-tree instance is that of the native VLAN ID of the interface on the peer switch to which the listed interface is connected. The first [chars] is the interface, and the second

[chars] is the spanning-tree instance.

Recommended Action

Verify that the configuration of the native VLAN ID is consistent on the interfaces on each end of the IEEE 802.1Q trunk connection. When interface inconsistencies are corrected, spanning tree automatically unblocks the interfaces.

Error Message SPANTREE-2-CHNL_MISCFG: Detected loop due to etherchannel misconfiguration of [chars] [chars].

Explanation

A misconfiguration of a channel group has been detected. For example, the ports on one side of the EtherChannel either are not configured to be in the channel or failed to bundle into the channel, and the other side has successfully bundled the ports into the EtherChannel. The first

[chars] is the port, and the second [chars] is the VLAN.

Recommended Action

Identify the local ports by using the show interfaces status err-disabled privileged EXEC command, and then check the EtherChannel configuration on the remote device by using the show etherchannel summary privileged EXEC command on the remote device. After the configuration is correct, enter the shutdown and then no shutdown interface configuration commands on the associated port-channel interfaces.

Error Message SPANTREE-2-LOOPGUARD_BLOCK: Loop guard blocking port [chars] on

[chars].

Explanation

The spanning-tree message age timer has expired because no BPDUs were received from the designated bridge. Because this condition could be caused by a unidirectional-link failure, the interface is put into the blocking state and marked as loopguard-inconsistent to prevent possible loops from being created. The first [chars] is the port name, and the second [chars] is the spanning-tree mode displayed in the show spanning-tree privileged EXEC command.

Recommended Action

Enter the show spanning-tree inconsistentports privileged EXEC command to review the list of interfaces with loopguard inconsistencies. Find out why devices connected to the listed ports are not sending BPDUs. One reason might be that they are not running the STP. If so, you should disable loop guard on the inconsistent interfaces by using the spanning-tree guard

none interface configuration command or by starting the STP on the remote side of the links.

Error Message SPANTREE-2-LOOPGUARD_CONFIG_CHANGE: Loop guard [chars] on port [chars] on [chars].

Explanation

The spanning-tree loopguard configuration for the listed interface has been changed. If enabled, the interface is placed into the blocking state. It is marked as loopguard-inconsistent when the message-age timer expires because no BPDUs were received from the designated bridge. This

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feature is mainly used to detect unidirectional links. The first [chars] is the loopguard state (enable or disable), the second [chars] is the interface name, and the third [chars] is the spanning-tree instance.

Recommended Action

Verify that this is the desired configuration for the listed interface. Correct it if this is not the desired configuration; otherwise, no further action is required.

Error Message SPANTREE-2-LOOPGUARD_UNBLOCK: Loop guard unblocking port [chars] on

[chars].

Explanation

The listed interface has received a BPDU, and therefore, if the inconsistency was caused by a unidirectional link failure, the problem no longer exists. The loopguard-inconsistency is cleared for the interface, which is taken out of the blocking state, if appropriate. The first [chars] is the port name, and the second [chars] is the spanning-tree mode displayed in the show spanning-tree privileged EXEC command.

Recommended Action

No action is required.

Error Message SPANTREE-2-PVSTSIM_FAIL: Blocking [chars] port [chars]: Inconsistent

[chars] PVST BPDU received on VLAN [dec], claiming root [dec]:[enet]

Explanation

The specified port on the MST switch is blocked. When a designated port on an MST switch is connected to a PVST+ switch, the CIST (MST00) information on the port of the MST switch must be consistently superior (lower bridge ID, lower path cost, and so forth) to the information in all the PVST+ messages. If the port is the root, the CIST (MST00) information on the MST switch must be consistently inferior to all the PVST+ messages. If this constraint is violated, the port on the MST switch is blocked to prevent a potential bridging loop. The first [chars] is the MST switch, the second [chars] is the port, and the third [chars] is the PVST+ switch. The first

[dec] is the VLAN ID, the second [dec] is the MST switch, and [enet] is the MST-switch MAC address.

Recommended Action

When STP is converging after a new switch or switch port is added to the topology, this condition might happen briefly. In such cases, the port unblocks automatically. If the port remains blocked, identify the root bridge as reported in the message, and configure the appropriate priority for the VLAN spanning tree, consistent with the CIST role on the port of the

MST switch.

There could be additional inconsistencies not shown in the message, and the port does not recover until all these are cleared. To determine which other VLANs have inconsistencies, disable and re-enable the port. This message appears again and specifies another VLAN with inconsistencies to be fixed. Repeat this process until all inconsistencies on all VLANs are cleared.

Error Message SPANTREE-2-PVSTSIM_OK: PVST Simulation inconsistency cleared on port

[chars].

Explanation

The specified interface is no longer receiving PVST BPDUs advertising information that is inconsistent with the CIST port information. The PVST simulation inconsistency is cleared, and the interface returns to normal operation. [chars] is the port.

Recommended Action

No action is required.

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Error Message SPANTREE-2-RECV_1Q_NON_1QTRUNK: Received 802.1Q BPDU on non 802.1Q trunk [chars] [chars].

Explanation

The listed interface on which a Shared Spanning Tree Protocol (SSTP) BPDU was received was in trunk mode but was not using IEEE 802.1Q encapsulation. The first [chars] is the port, and the second [chars] is the VLAN.

Recommended Action

Verify that the configuration and operational state of the listed interface and that of the interface to which it is connected are in the same mode (access or trunk). If the mode is trunk, verify that both interfaces have the same encapsulation (ISL or IEEE 802.1Q). If the encapsulation types are different, use the switchport trunk encapsulation interface configuration command to make them consistent. When the encapsulation is consistent, spanning tree automatically unblocks the interface.

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Error Message SPANTREE-2-RECV_BAD_TLV: Received SSTP BPDU with bad TLV on [chars]

[chars].

Explanation

The listed interface received an SSTP BPDU without the VLAN ID tag. The BPDU is discarded. The first [chars] is the port, and the second [chars] is the VLAN that received the SSTP

BPDU.

Recommended Action

If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message SPANTREE-2-RECV_PVID_ERR: Received BPDU with inconsistent peer vlan id

[dec] on [chars] [chars].

Explanation

The listed interface received an SSTP BPDU that is tagged with a VLAN ID that does not match the VLAN ID on which the BPDU was received. This occurs when the native VLAN is not consistently configured on both ends of an IEEE 802.1Q trunk. [dec] is the VLAN ID, the first

[chars] is the port, and the second [chars] is the VLAN.

Recommended Action

Verify that the configurations of the native VLAN ID is consistent on the interfaces on each end of the IEEE 802.1Q trunk connection. When the configurations are consistent, spanning tree automatically unblocks the interfaces.

Error Message SPANTREE-2-ROOTGUARD_BLOCK: Root guard blocking port [chars] on

[chars].

Explanation

On the listed interface, a BPDU was received that advertises a superior spanning-tree root bridge (lower bridge ID, lower path cost, and so forth) than that in use. The interface is put into blocking state and marked as root-guard inconsistent to prevent a suboptimal spanning-tree topology from forming. The first [chars] is the port name, and the second [chars] is the spanning-tree mode displayed in the output of the show spanning-tree privileged EXEC command.

Recommended Action

Enter the show spanning-tree inconsistentports privileged EXEC command to review the list of interfaces with root-guard inconsistencies. Find out why devices connected to the listed ports are sending BPDUs with a superior root bridge, and take action to prevent more

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occurrences. When the inaccurate BPDUs have been stopped, the interfaces automatically recover and resume normal operation. Make sure that it is appropriate to have root guard enabled on the interface.

Error Message SPANTREE-2-ROOTGUARD_CONFIG_CHANGE: Root guard [chars] on port [chars] on [chars].

Explanation

The spanning-tree root guard configuration for the listed interface has changed. If enabled, any BPDU received on this interface that advertises a superior spanning-tree root bridge

(lower bridge ID, lower path cost, and so forth) to that already in use causes the interface to be put into the blocking state and marked as root-guard inconsistent. The first [chars] is the root-guard state

(enable or disable), the second [chars] is the interface, and the third [chars] is the spanning-tree instance.

Recommended Action

Verify that this is the desired configuration for the listed interface. Correct it if it is not the desired configuration; otherwise, no action is required.

Error Message SPANTREE-2-ROOTGUARD_UNBLOCK: Root guard unblocking port [chars] on

[chars].

Explanation

The listed interface is no longer receiving BPDUs advertising a superior root bridge

(lower bridge ID, lower path cost, and so forth). The root-guard inconsistency is cleared for the interface, and the blocking state is removed from the interface. The first [chars] is the port name, and the second [chars] is the spanning-tree mode displayed in show spanning-tree privileged EXEC command.

Recommended Action

No action is required.

Error Message SPANTREE-2-UNBLOCK_CONSIST_PORT: Unblocking [chars] on [chars]. Port consistency restored.

Explanation

The port VLAN ID or port type inconsistencies have been resolved, and spanning tree will unblock the listed interface of the listed spanning-tree instance as appropriate. The first [chars] is the interface, and the second [chars] is the spanning-tree instance.

Recommended Action

No action is required.

Error Message SPANTREE-3-BAD_PORTNUM_SIZE: Rejected an attempt to set the port number field size to [dec] bits (valid range is [dec] to [dec] bits).

Explanation

An error occurred in the platform-specific code that caused it to request more or less bits than are possible. The spanning-tree port identifier is a 16-bit field, which is divided evenly between the port priority and port number, with each subfield being 8 bits. This allows the port number field to represent port numbers between 1 and 255. However, on systems with more than

255 ports, the size of port number portion of the port ID must be increased to support the number of ports. This is performed by the spanning-tree subsystem at system initialization because the maximum number of ports on a particular platform will not change. This error occurs because of an

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error in the platform-specific code, which causes it to request more or less bits than are possible.

The first [dec] is the number of bits for the port number, and the second and third [dec] describe the valid range.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show version user EXEC command to gather data that might help identify the nature of the error. Use the Bug

Toolkit to look for similar reported problems. If you still require assistance, open a case with the

TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

Error Message SPANTREE-3-PORT_SELF_LOOPED: [chars] disabled.- received BPDU src mac

([enet]) same as that of interface.

Explanation

A BPDU was received on the listed interface with a source MAC address that matches the one assigned to the listed interface. This means that a port might be looped back to itself, possibly because of an installed diagnostic cable. The interface will be administratively shut down.

[chars] is the interface that received the BPDU, and [enet] is the source MAC address.

Recommended Action

Check the interface configuration and any cable connected to the interface.

When the problem is resolved, re-enable the interface by entering the no shutdown interface configuration command.

Error Message SPANTREE-3-PRESTD_NEIGH: pre-standard MST interaction not configured

([chars]).

Explanation

The message means that the switch has received a prestandard multiple spanning-tree

(MST) BPDU on an interface that is not configured to send prestandard MST BPDUs. The switch automatically adjusts its configuration on the interface and start sending prestandard BPDUs.

However, the switch does not automatically detect all prestandard neighbors, and we recommend that you configure the interface to send prestandard MST BPDUs by using the spanning-tree mst

pre-standard interface configuration command. This warning message only appears once. [chars] is the interface.

Recommended Action

Use the spanning-tree mst pre-standard interface configuration command on all the interfaces to which other switches running Cisco's prestandard MST version are connected.

We recommend that you migrate all the switches in the network to the IEEE MST standard version.

Error Message SPANTREE-4-PORT_NOT_FORWARDING: [chars] [chars] [chars] [chars].

Explanation

This message appears when a port-not-forwarding alarm is set or cleared. The first

[chars] is the mode (for example, assert or clear), and the second [chars] is the severity (for example, minor). The third [chars] is the interface name, and the fourth [chars] is the alarm string (for example, port not forwarding).

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or

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contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message SPANTREE-5-EXTENDED_SYSID: Extended SysId [chars] for type [chars].

Explanation

The extended system ID feature is either enabled or disabled for the given type of spanning tree. If enabled, the spanning-tree instance identifier is stored in the lower portion of the bridge ID priority field and limits the allowed values for the bridge priority from 0 to 61440, in increments of 4096. If disabled, the bridge ID priority field consists only of the configured priority, but some spanning-tree features might not be available on a given platform (for example, support for 4096 VLANs). On some platforms, this feature might be mandatory. The first [chars] is the extended system ID state (enable or disable), and the second [chars] is the spanning-tree instance.

Recommended Action

No action is required.

Error Message SPANTREE-5-ROOTCHANGE: Root Changed for [chars] [dec]: New Root Port is [chars]. New Root Mac Address is [enet].

Explanation

The root switch changed for a spanning-tree instance. The first [chars] and [dec] is the interface ID for the previous root port, the second [chars] is the interface ID for the new root port, and [enet] is the Ethernet address of the new root port.

Recommended Action

No action is required.

Error Message SPANTREE-5-TOPOTRAP: Topology Change Trap for [chars] [dec].

Explanation

A trap was generated because of a topology change in the network.

Recommended Action

No action is required.

Error Message SPANTREE-6-PORTADD_ALL_VLANS: [chars] added to all Vlans

Explanation

The interface has been added to all VLANs. [chars] is the added interface.

Recommended Action

No action is required.

Error Message SPANTREE-6-PORTDEL_ALL_VLANS: [chars] deleted from all Vlans

Explanation

The interface has been deleted from all VLANs. [chars] is the deleted interface.

Recommended Action

No action is required.

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Error Message SPANTREE-6-PORT_STATE: Port [chars] instance [dec] moving from [chars] to [chars].

Explanation

The port state changed. The first [chars] is the interface name. [dec] is the spanning-tree instance ID. The second [chars] is the old state (such as listening, learning, or forwarding, and so forth), and the third [chars] is the new state.

Recommended Action

No action is required.

Error Message SPANTREE-7-BLOCK_PORT_TYPE: Blocking [chars] on [chars]. Inconsistent port type.

Explanation

The listed interface is being held in the spanning-tree blocking state until the port-type inconsistency is resolved. The first [chars] is the interface, and the second [chars] is the spanning-tree instance.

Recommended Action

Verify that the configuration and operational states of the listed interface and those of the interface to which it is connected are in the same mode (access or trunk). If the mode is trunk, verify that both interfaces have the same encapsulation (ISL or IEEE 802.1Q). When these parameters are consistent, spanning tree automatically unblocks the interface.

Error Message SPANTREE-7-PORTDEL_SUCCESS: [chars] deleted from Vlan [dec].

Explanation

VLAN ID.

The interface has been deleted from VLAN. [chars] is the interface, and [dec] is the

Recommended Action

No action is required.

Error Message SPANTREE-7-RECV_1Q_NON_TRUNK: Received 802.1Q BPDU on non trunk

[chars] [chars].

Explanation

An STP BPDU was received on the listed interface, which is not an operational trunking interface. The first [chars] is the port name, and the second [chars] is the VLAN name.

Recommended Action

Verify that the configuration and operational state of the listed interface and that of the interface to which it is connected are in the same mode (access or trunk). If the mode is trunk, verify that both interfaces have the same encapsulation (none, ISL, or IEEE 802.1Q). When these parameters are consistent, spanning tree automatically unblocks the interface.

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SPANTREE_FAST Messages

SPANTREE_FAST Messages

This section contains the spanning-tree fast-convergence message.

Error Message SPANTREE_FAST-7-PORT_FWD_UPLINK: [chars] [chars] moved to Forwarding

(UplinkFast).

Explanation

The listed interface has been selected as the new path to the root switch for the listed spanning-tree instance. The first [chars] is the spanning-tree instance, and the second [chars] is the interface.

Recommended Action

No action is required.

SPANTREE_VLAN_SW Messages

The section contains the per-VLAN spanning-tree-specific message.

Error Message SPANTREE_VLAN_SW-2-MAX_INSTANCE: Platform limit of [dec] STP instances exceeded. No instance created for [chars] (port [chars]).

Explanation

The number of currently active VLAN spanning-tree instances has reached a platform-specific limit. No additional VLAN instances will be created until the number of existing instances drops below the platform limit. [dec] is the spanning-tree instance limit, and the first

[chars] is the smallest VLAN ID of those VLANs that are unable to have spanning-tree instances created.

Recommended Action

Reduce the number of currently active spanning-tree instances by either disabling some of the currently active spanning-tree instances or deleting the VLANs associated with them. You must manually enable the spanning trees that could not be created because of limited instances.

STORM_CONTROL Messages

This section contains the storm control messages.

Error Message STORM_CONTROL-3-FILTERED: A [chars] storm detected on [chars]. A packet filter action has been applied on the interface.

Explanation

The amount of traffic detected on the interface has exceeded the configured threshold values. The system is filtering the excess traffic. The first [chars] is the traffic type, and the second

[chars] is the interface.

Recommended Action

Determine and fix the root cause of the excessive traffic on the interface.

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SUPERVISOR Messages

Error Message STORM_CONTROL-3-SHUTDOWN: A packet storm was detected on [chars]. The interface has been disabled.

Explanation

The amount of traffic detected on the interface has exceeded the configured threshold values. Because the interface is configured to shut down if a packet storm event is detected, it has been placed in an error-disabled state. [chars] is the affected interface.

Recommended Action

You can enable error-disabled recovery by using the errdisable recovery global configuration command to automatically re-enable the interface. You should determine and fix the root cause of the excessive traffic on the interface.

SUPERVISOR Messages

This section contains the supervisor ASIC message. This ASIC controls the CPU and the switch sending and receiving ports.

Error Message SUPERVISOR-3-FATAL: [chars].

Explanation

An internal error occurred in the supervisor ASIC. [chars] is the detailed error message.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

SUPQ Messages

This section contains the supervisor queue messages. These messages are related to CPU send and receive queues.

Error Message SUPQ-3-THROTTLE_CPU_QUEUE: Invalid application ID [dec] used for throttling.

Explanation

An application has passed an invalid application ID for throttle check. [dec] is the internal application identifier.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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Error Message SUPQ-4-CPUHB_RECV_STARVE: [chars].

Explanation

The system has detected that messages directed to the CPU are delayed.

[chars] is the detailed error message.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message SUPQ-4-CPUHB_SLOW_TRANSMIT: [chars].

Explanation

The system is warning you about a slowdown of the transmit interface. [chars] is the detailed error message.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message SUPQ-4-CPUHB_TX_FAIL: [chars].

Explanation

The system is warning you about the sending interface discarding the heartbeat message. [chars] is the detailed error message.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message SUPQ-4-PORT_QUEUE_STUCK: Port queue Stuck for asic [dec] port [dec] queue [dec].

Explanation

The system has detected that an interface queue is not being cleared in a reasonable time. The first [dec] is the ASIC, the second [dec] is the interface, and the third [dec] is the queue number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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Error Message SUPQ-4-RECV_QUEUE_STUCK: Receive queue Stuck for asic [dec] queue

[dec].

Explanation

The system has detected that the receiving queue is not being cleared in a reasonable time. The first [dec] is the ASIC, and the second [dec] is the queue number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

SW_DAI Messages

This section contains the dynamic ARP inspection (DAI) messages.

Error Message SW_DAI-4-ACL_DENY: [dec] Invalid ARPs ([chars]) on [chars], vlan

[dec].([[enet]/[chars]/[enet]/[chars]/[time-of-day]]).

Explanation

The switch has received ARP packets considered invalid by ARP inspection. The packets are erroneous, and their presence shows that administratively denied packets were seen in the network. This log message appears when packets have been denied by ACLs either explicitly or implicitly (with static ACL configuration). These packets show attempted man-in-the-middle attacks in the network. The first [dec] is the number of invalid ARP packets. The first [chars] is either

Req (request) or Res (response), and the second [chars] is the short name of the ingress interface.

The second [dec] is the ingress VLAN ID. [enet]/[chars]/[enet]/[chars]/[time-of-day] is the MAC address of the sender, the IP address of the sender, the MAC address of the target, the IP address of the target, and the time of day.

Recommended Action

No action is required.

Error Message SW_DAI-4-DHCP_SNOOPING_DENY: [dec] Invalid ARPs ([chars]) on [chars], vlan [dec].([[enet]/[chars]/[enet]/[chars]/[time-of-day]]).

Explanation

The switch has received ARP packets considered invalid by ARP inspection. The packets are erroneous, and their presence might show attempted man-in-the-middle attacks in the network. This log message appears when the sender’s IP and MAC address binding for the received

VLAN is not present in the DHCP snooping database. The first [dec] is the number of invalid ARP packets. The first [chars] is either Req (request) or Res (response), and the second [chars] is the short name of the ingress interface. The second [dec] is the ingress VLAN ID.

[enet]/[chars]/[enet]/[chars]/[time-of-day] is the MAC address of the sender, the IP address of the sender, the MAC address of the target, the IP address of the target, and the time of day.

Recommended Action

No action is required.

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Error Message SW_DAI-6-DHCP_SNOOPING_PERMIT: [dec] ARPs ([chars]) on [chars], vlan

[dec].([[enet]/[chars]/[enet]/[chars]/[time-of-day]]).

Explanation

The switch has received ARP packets that have been permitted because the sender’s IP and MAC address match the DHCP snooping database for the received VLAN. The first [dec] is the number of valid ARP packets. The first [chars] is either Req (request) or Res (response), and the second [chars] is the short name of the ingress interface. The second [dec] is the ingress VLAN ID.

[enet]/[chars]/[enet]/[chars]/[time-of-day] is the MAC address of the sender, the IP address of the sender, the MAC address of the target, the IP address of the target, and the time of day.

Recommended Action

No action is required.

Error Message SW_DAI-4-INVALID_ARP: [dec] Invalid ARPs ([chars]) on [chars], vlan

[dec].([[enet]/[chars]/[enet]/[chars]/[time-of-day]]).

Explanation

The switch has received ARP packets considered invalid by ARP inspection. The packets do not pass one or more validation checks of the source or destination MAC address or the

IP address. The first [dec] is the number of invalid ARP packets. The first [chars] is either Req

(request), Res (response), or Invalid Opcode. The second [chars] is the short name of the ingress interface. The second [dec] is the ingress VLAN ID. [enet]/[chars]/[enet]/[chars]/[time-of-day] is the MAC address of the sender, the IP address of the sender, the MAC address of the target, the IP address of the target, and the time of day.

Recommended Action

No action is required.

Error Message SW_DAI-4-PACKET_BURST_RATE_EXCEEDED: [dec] packets received in [dec] seconds on [chars].

Explanation

The switch has received the given number of ARP packets in the specified burst interval.

The interface is in the error-disabled state when the switch receives packets at a higher rate than the configured packet rate every second over the configured burst interval. The message is logged just before the interface is error disabled and if the configured burst interval is more than a second. The first [dec] is the number of packets, the second [dec] is the number of seconds, and [chars] is the affected interface.

Recommended Action

No action is required.

Error Message SW_DAI-4-PACKET_RATE_EXCEEDED: [dec] packets received in [dec] milliseconds on [chars].

Explanation

The switch has received the given number of ARP packets for the specified duration on the interface. This message is logged just before the port is put into the error-disabled state because of the exceeded packet rate and when the burst interval is set to 1 second. The first [dec] is the number of packets, the second [dec] is the number of milliseconds, and [chars] is the affected interface.

Recommended Action

No action is required.

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SW_MACAUTH Messages

Error Message SW_DAI-4-SPECIAL_LOG_ENTRY: [dec] Invalid ARP packets [[time-of-day]].

Explanation

The switch has received ARP packets considered invalid by ARP inspection. The packets are erroneous, and their presence might show attempted man-in-the-middle attacks in the network. This message differs from other SW_DAI messages in that this message captures all messages when the rate of incoming packets exceeds the dynamic ARP inspection logging rate.

[dec] is the number of invalid ARP packets, and [time-of-day] is the time of day.

Recommended Action

No action is required.

Error Message SW_DAI-6-ACL_PERMIT: [dec] ARPs ([chars]) on [chars], vlan

[dec].([[enet]/[chars]/[enet]/[chars]/[time-of-day]]).

Explanation

The switch has received ARP packets that are permitted as a result of an ACL match.

The first [dec] is the number of valid ARP packets. The first [chars] is either Req (request) or Res

(response), and the second [chars] is the short name of the ingress interface. The second [dec] is the ingress VLAN ID. [enet]/[chars]/[enet]/[chars]/[time-of-day] is the MAC address of the sender, the

IP address of the sender, the MAC address of the target, the IP address of the target, and the time of day.

Recommended Action

No action is required.

Error Message SW_DAI-6-DHCP_SNOOPING_PERMIT: [dec] ARPs ([chars]) on [chars], vlan

[dec].([[enet]/[chars]/[enet]/[chars]/[time-of-day]]).

Explanation

The switch has received ARP packets that have been permitted because the sender’s IP and MAC address match the DHCP snooping database for the received VLAN. The first [dec] is the number of valid ARP packets. The first [chars] is either Req (request) or Res (response), and the second [chars] is the short name of the ingress interface. The second [dec] is the ingress VLAN ID.

[enet]/[chars]/[enet]/[chars]/[time-of-day] is the MAC address of the sender, the IP address of the sender, the MAC address of the target, the IP address of the target, and the time of day.

Recommended Action

No action is required.

SW_MACAUTH Messages

This section contains the MAC address authentication messages.

Error Message SW_MACAUTH-4-UNAUTH_MAC: Unauthenticated MAC [enet] on port [chars]

Explanation

The switch has received an unauthenticated MAC address on the specified port. [enet] is the unauthenticated MAC address, and [chars] is the port.

Recommended Action

No action is required.

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SW_MATM Messages

Error Message SW_MACAUTH-5-CLEAR_TABLE: MAC Authentication Table Cleared

Explanation

The MAC authentication table was cleared.

Recommended Action

No action is required.

Error Message SW_MACAUTH-5-MACAUTH_ENADSA: MAC Authentication [chars]

Explanation

MAC authentication is enabled or disabled. [chars] is the MAC authentication status, either enabled or disabled.

Recommended Action

No action is required.

Error Message SW_MACAUTH-5-MAC_AUTHENTICATED: MAC [enet] was authenticated

Explanation

address.

The switch has received a command to authenticate a MAC address. [enet] is the MAC

Recommended Action

No action is required.

SW_MATM Messages

This section contains the Mac address table manager messages.

Error Message SW_MATM-4-MACFLAP_NOTIF: Host [enet] in [chars] [dec] is flapping between port [chars] and port [chars]

Note

This message applies to Catalyst 3750 and 3560 switches.

Explanation

The switch found the traffic from the specified host flapping between the specified ports. [enet] is the host MAC address, [chars] [dec] is the switch ID, the first and second [chars] are the ports between which the host traffic is flapping.

Recommended Action

Check the network switches for misconfigurations that might cause a data-forwarding loop.

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SW_VLAN Messages

SW_VLAN Messages

This section contains the VLAN manager messages. The VLAN manager receives information from the

VTP and enables the proper VLAN membership on all interfaces through the port manager.

Error Message SW_VLAN-3-MALLOC_FAIL: Failed to allocate [dec] bytes

Explanation

Memory allocation failed. [dec] is the number of bytes.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TA C, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-3-VLAN_DAT_CACHE_SEQUENCE: Out of sequence vlan.dat sync message. Expected: [dec]; received: [dec].

Explanation

The vlan.dat file is synchronized to the STANDBY through one or more checkpoint messages from ACTIVE. The sequence number for each set of checkpoint messages starts with 1.

These messages are cached at the STANDBY until the end-of-set indicator is received. The

STANDBY received a checkpoint message with a sequence number that does not match the expected sequence number. The first [dec] is the expected checkpoint message sequence number, and the second [dec] is the received checkpoint message sequence number.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TA C, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-3-VLAN_PM_NOTIFICATION_FAILURE: VLAN Manager synchronization failure with Port Manager over [chars].

Explanation

The VLAN manager dropped a notification from the port manager because of a lack of ready pool space. [chars] is the type of port manager notification.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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SW_VLAN Messages

Error Message SW_VLAN-3-VTP_PROTOCOL_ERROR: VTP protocol code internal error

[chars].

Explanation

The VTP code encountered an unexpected error while processing a configuration request, a packet, or a timer expiration. [chars] is the internal error.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-4-BAD_PM_VLAN_COOKIE_RETURNED: VLAN manager unexpectedly received a bad PM VLAN cookie from the Port Manager, VLAN indicated [dec].

Explanation

The VLAN manager received an upcall and a VLAN cookie from the port manager, which translated to a bad VLAN ID. [dec] is the VLAN ID.

Recommended Action

Find out more about the error by using the show tech-support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the “Error Message

Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-4-BAD_STARTUP_VLAN_CONFIG_FILE: Failed to configure VLAN from startup-config. Fallback to use VLAN configuration file from non-volatile memory.

Explanation

The VLAN software did not use the VLAN configuration from the startup-configuration file. It will use the binary VLAN configuration file in NVRAM memory.

Recommended Action

No action is required.

Error Message SW_VLAN-4-BAD_VLAN_CONFIGURATION_FILE: VLAN configuration file contained incorrect verification word [hex].

Explanation

The VLAN configuration file read by the VLAN manager did not begin with the correct value. The VLAN configuration file is invalid, and it has been rejected. [hex] is the incorrect verification value.

Recommended Action

Find out more about the error by using the show tech-support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the “Error Message

Traceback Reports” section on page 1-2 .

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SW_VLAN Messages

Error Message SW_VLAN-4-BAD_VLAN_CONFIGURATION_FILE_VERSION: VLAN configuration file contained unknown file version [dec].

Explanation

The VLAN configuration file read by the VLAN manager contained an unrecognized file version number, which might mean an attempt to regress to an older version of the VLAN manager software. [dec] is the file version number.

Recommended Action

Find out more about the error by using the show tech-support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the “Error Message

Traceback Reports” section on page 1-2 .

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Error Message SW_VLAN-4-BAD_VLAN_TIMER_ACTIVE_VALUE: Encountered incorrect VLAN timer active value [chars].

Explanation

Because of a software error, a VLAN timer was detected as active when it should have been inactive or as inactive when it should have been active. [chars] is the VLAN timer active value.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-4-EXT_VLAN_INTERNAL_ERROR: Extended VLAN manager received an internal error [dec] from [chars] [chars].

Explanation

An unexpected error code was received by the VLAN manager from the extended-range

VLAN configuration software. [dec] is the error code. The first [chars] is the function, and the second [chars] describes the error code.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-4-EXT_VLAN_INVALID_DATABASE_DATA: Extended VLAN manager received bad data of type [chars] value [dec] from function [chars].

Explanation

Invalid data was received by the extended-range VLAN manager from an extended-range VLAN configuration database routine. The first [chars] is the data type, [dec] is the number received, and the second [chars] is the function name.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case

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Chapter 2 Message and Recovery Procedures

with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-4-IFS_FAILURE: VLAN manager encountered file operation error call = [chars] / file = [chars] / code = [dec] ([chars]) / bytes transferred =

[dec].

Explanation

The VLAN manager received an unexpected error return from a Cisco IOS file system

(IFS) call while reading the VLAN database. The first [chars] is the function call name, and the second [chars] is the file name. [dec] is the error code, the third [chars] is the textual interpretation of the error code, and the second [dec] is the number of bytes transferred.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-4-NO_PM_COOKIE_RETURNED: VLAN manager unexpectedly received a null [chars] type cookie from the Port Manager, data reference [chars].

Explanation

The VLAN manager queried the port manager for a reference cookie but received a

NULL pointer instead. The first [chars] is the type of port manager cookie, and the second [chars] is the interface or VLAN that is the source of the problem.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-4-STARTUP_EXT_VLAN_CONFIG_FILE_FAILED: Failed to configure extended range VLAN from startup-config. Error [chars].

Explanation

The VLAN software failed to use an extended-range VLAN configuration from the startup configuration file. All extended-range VLAN configurations are lost after the system boots up. [chars] is a description of the error code.

Recommended Action

No action is required.

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SW_VLAN Messages

Error Message SW_VLAN-4-VLAN_CREATE_FAIL: Failed to create VLANs [chars]: [chars].

Explanation

The specified VLANs could not be created. The port manager might not have completed the VLAN creation requests because the VLANs already exist as internal VLANs. The first [chars] is the VLAN ID, and the second [chars] describes the error.

Recommended Action

Check the internal VLAN usage by using show vlan internal usage privileged

EXEC command, reconfigure the feature that is using the internal VLANs, and try to create the

VLANs again. If this message appears again, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the error by using the Output Interpreter. Enter the show tech-support user EXEC command to gather data that might help identify the nature of the error. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-4-VTP_INTERNAL_ERROR: VLAN manager received an internal error

[dec] from vtp function [chars] [chars].

Explanation

The VLAN manager received an unexpected error code from the VTP configuration software. [dec] is the error code, the first [chars] is the VTP function, and the second [chars] is the error-code description.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-4-VTP_INVALID_DATABASE_DATA: VLAN manager received bad data of type [chars] value [dec] from vtp database function [chars].

Explanation

The VLAN manager received invalid data from a VTP configuration database routine.

The first [chars] is the data type, [dec] is the inappropriate value that was received, and the second

[chars] is the VTP database function.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

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SW_VLAN Messages

Error Message SW_VLAN-4-VTP_INVALID_EVENT_DATA: VLAN manager received bad data of type [chars] value [dec] while being called to handle a [chars] event.

Explanation

The VLAN manager received invalid data from the VTP configuration software. The first [chars] is the data type, [dec] is the value of that data, and the second [chars] is the VTP event.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-4-VTP_SEM_BUSY: VTP semaphore is unavailable for function

[chars]. Semaphore locked by [chars].

Explanation

The VTP database is not available. You should access the VTP database later. The first

[chars] is the function name that you want to configure, and the second [chars] is the function name that is using the VTP database.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-4-VTP_USER_NOTIFICATION: VTP protocol user notification:

[chars].

Explanation

The VTP code encountered an unusual diagnostic situation. [chars] is a description of the situation.

Recommended Action

Find out more about the error by using the show tech-support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the “Error Message

Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-6-OLD_CONFIG_FILE_READ: Old version [dec] VLAN configuration file detected and read OK. Version [dec] files will be written in the future.

Explanation

The VLAN software detected an old version of the VLAN configuration file format. It interpreted the file without a problem, but it will create files using the new format in the future. The first [dec] is the old version number, and the second [dec] is the new version number.

Recommended Action

No action is required.

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SW_VLAN Messages

Error Message SW_VLAN-6-VLAN_DAT_CACHE_EXISTS: Unexpected vlan.dat cache exists.

Removing the cache and continuing the sync with new set.

Explanation

This message rarely appears and does not affect switch functionality.

Recommended Action

No action is required.

Error Message SW_VLAN-3-VLAN_DAT_CACHE_SEQUENCE: Out of sequence vlan.dat sync message. Expected: [dec]; received: [dec].

Explanation

The vlan.dat file is synchronized to the STANDBY through one or more checkpoint messages from ACTIVE. The sequence number for each set of checkpoint messages starts with 1.

These messages are cached at the STANDBY until the end-of-set indicator is received. The

STANDBY received a checkpoint message with a sequence number that does not match the expected sequence number. The first [dec] is the expected checkpoint message sequence number, and the second [dec] is the received checkpoint message sequence number.

Recommended Action

If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error Message

Traceback Reports” section on page 1-2 .

Error Message SW_VLAN-6-VTP_DOMAIN_NAME_CHG: VTP domain name changed to [chars].

Explanation

The VLAN Trunking Protocol (VTP) domain name was changed through the configuration to the name specified in the message. [chars] is the changed domain name.

Recommended Action

No action is required.

Error Message SW_VLAN-6-VTP_MODE_CHANGE: VLAN manager changing device mode from

[chars] to [chars].

Explanation

An automatic VTP mode device change occurred upon receipt of a VLAN configuration database message containing more than a set number of VLANs. The first [chars] is the previous mode, and the second [chars] is the current mode.

Recommended Action

No action is required.

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SWITCH_QOS_TB Messages

SWITCH_QOS_TB Messages

This section contains the QoS trusted boundary (TB) messages.

Error Message SWITCH_QOS_TB-5-TRUST_DEVICE_DETECTED: [chars] detected on port

[chars], port's configured trust state is now operational.

Explanation

A trusted boundary detected a device matching the trusted device setting for the port and has modified the port trust state. The first [chars] is the trusted device, and the second [chars] is the port.

Recommended Action

No action is required.

Error Message SWITCH_QOS_TB-5-TRUST_DEVICE_LOST: [chars] no longer detected on port

[chars], operational port trust state is now untrusted.

Explanation

A trusted boundary lost contact with a trusted device and has set the port trust state to untrusted. The first [chars] is the trusted device, and the second [chars] is the port

Recommended Action

No action is required.

TCAMMGR Messages

This section contains the ternary content-addressable memory manager (TCAMMGR) messages.

Error Message TCAMMGR-3-GROW_ERROR: cam region [dec] can not grow.

Explanation

The specified CAM region is configured as a static region with a fixed number of entries, and a caller requested to add more CAM entries. [dec] is the CAM region.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message TCAMMGR-3-HANDLE_ERROR: cam handle [hex] is invalid.

Explanation

The CAM handle used by the caller is not valid. [hex] is the handle value.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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TCAMMGR Messages

Error Message TCAMMGR-3-INDEX_ERROR: cam value/mask index [dec] is invalid.

Explanation

The CAM index used by the caller is not valid. [dec] is the index value.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message TCAMMGR-3-MOVE_ERROR: cam entry move from index [int] to index [int] failed.

Explanation

Moving a CAM entry from one index to another failed. [int] is the index value.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message TCAMMGR-3-REGION_ERROR: cam region [dec] is invalid.

Explanation

The CAM region is not valid. [dec] is the region.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message TCAMMGR-3-REGMASK_ERROR: invalid cam region [dec] mask [dec] pair.

Explanation

A caller attempted to install an entry with an invalid mask for the region. Only a predetermined set of masks is allowed in a region. The first [dec] is the region, and the second [dec] is the mask.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

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UDLD Messages

UDLD Messages

This section contains UniDirectional Link Detection (UDLD) messages.

Error Message UDLD-0-STOPPED:UDLD process stopped:[chars].

Explanation

The UDLD process stopped because it cannot read the unique system identifier that is being used by UDLD. The system identifier is used to identify the device that is sending the UDLD packets. [chars] is the UDLD process name.

Recommended Action

Reload the switch by using the reload privileged EXEC command. If the problem persists, copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message UDLD-3-UDLD_IDB_ERROR: UDLD error handling [chars] interface [chars].

Explanation

A software error occurred in UDLD processing associated with a specific interface. The first [chars] is the event, and the second [chars] is the interface.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message UDLD-3-UDLD_INTERNAL_ERROR: UDLD internal error [chars].

Explanation

error.

A software check failed during UDLD processing. [chars] is a description of the internal

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

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UDLD Messages

Error Message UDLD-3-UDLD_INTERNAL_IF_ERROR: UDLD internal error, interface [chars]

[chars].

Explanation

A software check failed during UDLD processing. The first [chars] is the interface, and the second [chars] is a description of the error.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message UDLD-4-UDLD_PORT_DISABLED: UDLD disabled interface [chars], [chars] detected.

Explanation

The UDLD Protocol disabled an interface because it detected connections between neighbors that were functioning only in one direction, which might potentially cause spanning-tree loops or interfere with connectivity. The cause is likely to be hardware related, either due to a bad port, a bad cable, or a misconfigured cable. The first [chars] is the interface, and the second [chars] is the error detected.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message UDLD-6-UDLD_PORT_RESET: UDLD reset interface [chars].

Explanation

The UDLD Protocol detected a unidirectional connection between neighbors. Reset the port that was disabled by UDLD by using the udld reset privileged EXEC command or through a hardware action such as a link-state change. [chars] is the interface.

Recommended Action

Find out more about the error by using the show tech-support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the “Error Message

Traceback Reports” section on page 1-2 .

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UFAST_MCAST_SW Messages

UFAST_MCAST_SW Messages

This section contains UplinkFast (UFAST) packet transmission messages.

Error Message UFAST_MCAST_SW-3-PROC_START_ERROR: No process available for transmitting UplinkFast packets.

Explanation

UplinkFast packets will not be sent because the process could not be created.

Recommended Action

UplinkFast does not work unless you reload the switch software. If this problem persists even after reload, find out more about the error by using the show tech-support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the “Error

Message Traceback Reports” section on page 1-2 .

Error Message UFAST_MCAST_SW-4-MEM_NOT_AVAILABLE: No memory is available for transmitting UplinkFast packets on Vlan [dec].

Explanation

VLAN ID.

UplinkFast packets will not be sent on a VLAN due to memory limitations. [dec] is the

Recommended Action

Reduce other system activity to ease memory demands.

VQPCLIENT Messages

This section contains VLAN Query Protocol (VQP) client messages.

Error Message VQPCLIENT-2-CHUNKFAIL: Could not allocate memory for VQP.

Explanation

An error occurred when the system tried to allocate memory for the VQP client.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message VQPCLIENT-2-DENY: Host [enet] denied on interface [chars].

Explanation

The VLAN Membership Policy Server (VMPS) has denied access for the given host

MAC address to an interface. [enet] is the host MAC address, and [chars] is the interface name.

Recommended Action

No action is normally required. If you think that the host should have been allowed access, verify the configuration on the VMPS.

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VQPCLIENT Messages

Error Message VQPCLIENT-2-INITFAIL: Platform-specific VQP initialization failed.

Quitting.

Explanation

An error occurred during initialization of the VQP client platform-specific code.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message VQPCLIENT-2-IPSOCK: Could not obtain IP socket.

Explanation

An error occurred when the system attempted to open an IP socket to the VMPS.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message VQPCLIENT-2-PROCFAIL: Could not create process for VQP. Quitting.

Explanation

An error occurred while creating a process for the VQP client.

Recommended Action

Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show

tech-support user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting

Cisco, see the “Error Message Traceback Reports” section on page 1-2 .

Error Message VQPCLIENT-2-SHUTDOWN: Interface [chars] shutdown by VMPS.

Explanation

The VMPS has directed that an interface be shut down. [chars] is the interface name.

Recommended Action

No action is normally required. If you think that the port should not have been shut down, verify the configuration on the VMPS.

Error Message VQPCLIENT-2-TOOMANY: Interface [chars] shutdown by active host limit.

Explanation

The system has shut down an interface because too many hosts have requested access to that port. [chars] is the interface name.

Recommended Action

To reactivate the port, remove the excess hosts, and enter a no shutdown interface configuration command on the interface.

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VQPCLIENT Messages

Error Message VQPCLIENT-3-IFNAME: Invalid interface ([chars]) in response.

Explanation

The VMPS has sent an unsolicited response with an unknown interface name. [chars] is the name of the unknown interface.

Recommended Action

Verify the VMPS configuration.

Error Message VQPCLIENT-3-THROTTLE: Throttling VLAN change on [chars].

Explanation

An attempt was made to change the VLAN assignment for an interface more often than once every 10 seconds. The VLAN change is denied. [chars] is the interface name.

Recommended Action

No action is normally required. If the message recurs, verify the VMPS configuration. Verify that unexpected hosts are not connected to the port.

Error Message VQPCLIENT-3-VLANNAME: Invalid VLAN ([chars]) in response.

Explanation

The VMPS has specified a VLAN name that is unknown to the switch. [chars] is the invalid VLAN name.

Recommended Action

Make sure that the VLAN exists on the switch. Verify the VMPS configuration.

Error Message VQPCLIENT-7-NEXTSERV: Trying next VMPS [IP_address].

Explanation

The system has lost connectivity with the current VMPS and is changing to the next server in its list. [IP_address] is the address of the next server in the list.

Recommended Action

This is a debug message only. No action is required.

Error Message VQPCLIENT-7-PROBE: Probing primary server [IP_address].

Explanation

address.

The system is trying to reestablish connectivity with the primary VMPS at the given IP

Recommended Action

This is a debug message only. No action is required.

Error Message VQPCLIENT-7-RECONF: Reconfirming VMPS responses.

Explanation

The switch is reconfirming all responses with the VMPS.

Recommended Action

This is a debug message only. No action is required.

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Chapter 2 Message and Recovery Procedures

WCCP Messages

WCCP Messages

This section contains the Web Cache Communication Protocol (WCCP) messages.

Error Message WCCP-1-CACHELOST: Web Cache [IP_address] lost.

Explanation

IP address.

The switch has lost contact with the specified web cache. [IP_address] is the web cache

Recommended Action

Verify the operation of the web cache by entering the show ip wccp web-cache privileged EXEC command.

Error Message WCCP-5-CACHEFOUND: Web Cache [IP_address] acquired.

Explanation

address.

The switch has acquired the specified web cache. [IP_address] is the web cache IP

Recommended Action

No action is required.

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WCCP Messages

Chapter 2 Message and Recovery Procedures

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