Horse Flame - Stove India

Horse Flame - Stove India
Horse Flame®
Wood & Multi-Fuel Stoves
Congratulations on purchasing a genuine Horse Flame® Stove. When cared for properly,
these high quality, finely crafted cast iron stoves and fireplaces will offer many years of
reliable performance. This instruction manual has been developed to ensure optimum performance from the Horse Flame® stove and fireplace range. It's very important that you thoroughly read and understand all instructions before using your new stove or fireplace.
Check Building Codes
When installing, operating and maintaining your stove, follow the guidelines presented in
these instructions, and make them available to anyone using or servicing the stove. Your
city, town, county or province may require a building permit to install a solid fuel burning
Always consult your local building inspector or authority having jurisdiction to determine what
regulations apply in your area.
Kindly save these instructions for future references
Stove Safety
When properly maintained and operated your stove should give you many years of service,
however there are important safety aspects of these products that you need to be aware of
when operating a stove.
1. The term Multi-fuel refers to any of the main commercially available solid fuels such
as coal, wood, turf, anthracite, briquettes. Never use liquid fuels such as oil or kerosene when lighting or refreshing the fire or at any other time. Do not store liquid fuels
near stove.
2. The burning of wood gives off gases which can be extremely dangerous. The stove is
designed that under normal operating circumstances these gases pass up the flue
chimney system and cannot escape into your home, however it is important that your
flue system is properly installed and that you check all joints regularly to ensure that
there are no cracks or gaps, check the door sealing rope and replace when damaged.
We recommend a smoke alarm be fitted in rooms where stoves are installed. Do not
use stove in a room where negative pressure conditions may occur, such as through
the use of extraction fans unless an adequate air supply into the room is ensured, as
this may draw air through the stove and cause products of combustion to escape into
the room.
3. Creosote and soot may accumulate in your flue pipe and chimney. This may ignite,
causing a chimney fire. If you suspect a chimney fire evacuate people from the building, close down the air controls on the stove and call the Fire Department. To prevent
the accumulation of soot or creosote, check flue and chimney regularly and clean as
necessary. Good burning, hot stoves will generally cause a lot less build-up than slow
burning stoves, likewise dry wood will cause less build-up than wet wood. We recommend a fire extinguisher be available where stoves are in operation. In the event
of a chimney fire do not re-light the stove until it and the flue chimney system have
been thoroughly checked and repaired as necessary.
4. Stoves get extremely hot and should not be touched when lit. When young children
are in the area, we recommend the use of a suitable fire guard around the stove. Always wear protective gloves when reloading stove.
5. Never over-fire your stove. If external parts of your stove are glowing red then the
stove is over-firing and your draught settings should be reduced. Never interfere with
the draught mechanisms or adjust your air settings outside those limits set when the
stove is manufactured. Never use a fan to supply air to the stove or to extract air
from it.
6. All users of the stove should be aware of the contents of this manual. Please leave
this manual where it is accessible to stove users and do not allow anyone to use the
stove that is unfamiliar with its correct operation.
7. Never use the stove if any parts are missing or damaged, only use genuine parts as
replacements. Never modify your stove.
8. Never use a fan to supply air to the stove or to extract from it.
Before installing your stove
You need to consider the following to ensure the safe operation of your stove.
• Provision of adequate air to support efficient combustion of the fuel.
• A well sealed flue/chimney system, hereinafter referred to as the “flue system”.
• The protection of combustible materials in proximity of the stove.
Adequate provision air
It is essential for the safe and efficient use of your stove that you provide an adequate air
supply to your stove. This may mean the provision of an outside air supply to the room,
especially if there are extraction units such as cooker hoods or clothes dryers in the vicinity. Failure to do so will mean that fuel is burned inefficiently causing smoke and blackening the glass and may also cause smoke to come back into the room. As a simple check
for this open a door or window in the room and check if the stove burns more efficiently.
Well sealed flue system
Only materials and items approved for solid fuel stoves should be used for your stove as
Under no circumstances should you use aluminum or galvanized steel pipes for your stove
Always fit pipes with the narrow side down, this allow any creosote to run down the inside
of the pipe and not to come out and cause an unsightly mess and possible fire hazard. All
joints in the flue system should be sealed with fire cement and/or an appropriate fire resistant rope or gasket.
Pipe bends should be kept to a minimum and we do not recommend using more than 2
bends on any installation. Flues must not pass through ceilings, floors, attics, roofs, or
combustible walls without adequate and approved insulation being provided to protect
combustible materials.
The chimney and flue provide a means of taking combusted fuel from the stove, as well
as a draught to enable the stove to work. It is essential that the flue system is kept in
good condition and there are no breaks or cracks allowing contact with any other combustible materials of the house. It is also essential that the flue system is kept clean and
seals are maintained to ensure the draught is not lost.
The open end of the flue system must be above the height of the apex of the building
and any other obstructions, such as trees, which are within 3 meters (10ft) of the flue
system. Failure to do this will affect the efficiency of the stove and may cause down
draughts which will mean dangerous products of combustion are emitted into room.
Under no circumstances should the flue pipe be less than 5” (125mm) internal diameter.
Unpacking and preparing your stove for installation.
1. Remove your stove from the outer packaging and place on floor. Please inspect stove
and check that it is not damaged in any way. Never attempt to use a stove that has
been damaged.
2. If you are installing the stove yourself, proceed as follows. However, if you are unsure about any aspect of stove installation, please contact your dealer and he will discuss installation with you or put you in touch with an experienced stove installer.
3. Open the fire door using the handle and remove the contents from the firebox.
4. Gently lay the stove on its back. Remove screws from 4 corners of base and fit one of
the legs to each corner of the stove. Tighten bolt to ensure leg is secure to base of
stove. Fully stand the stove upright.
5. If using back flue outlet go to 6, if using top flue outlet, remove hob and lay it upside
down on soft surface, remove hob blanking plate from underside of hob by taking out
2 screws, remove flue blanking plate from top outlet and fit to back outlet making
sure it is properly sealed with ceramic rope or approved fire cement.
6. Move the stove into position. Do not drag the stove as this may damage the legs,
screws or base.
7. Connect flue pipe to stove, seal all joints with ceramic rope and/or approved fire cement.
Stove Clearance
It is extremely important that you respect required installation distances and that you respect local installation regulations. This is for your safety! The manufacturer is not responsible for the product, if it is not installed following these recommendations. These
clearances may only be reduced by means approved by the regulatory authority.
A combustible surface is anything that can burn (i.e. sheet rock, wall paper, wood, fabrics
etc.) These surfaces are not limited to those that are visible and also include materials
that are behind non-combustible materials. If you are not sure of the combustible nature
of a material, consult your local fire officials.
Parallel Installation
Corner Installation
A – Chimney Connector to backwall
B – Chimney Connector to sidewall
C – Chimney Connector to cornerwall
D – Unit to backwall
E – Unit to sidewall
F – Unit to cornerwall
Single wall
connector pipe
16.5” (419 mm)
22” (559 mm)
20” (508 mm)
14” (356 mm)
14” (356 mm)
11.5” (292 mm)
Double wall
connector pipe
10.5” (267 mm)
18” (457 mm)
15” (381 mm)
8” (203 mm)
10” (254 mm)
6.5” (165 mm)
For connecting into existing Chimney:
The Chimney should be swept prior to installation and smoke tested to ensure it is sound.
The Chimney must not have any hollow sections present, these should be filled to ensure
that any soot or tar, etc. does not build up which may present problems when sweeping
the chimney. Hollow sections within the chimney may also present problems with the
chimney draw. The connecting flue pipe must be sealed to the chimney with fire cement
and high temperature resistant rope as required. This is usually done into a register
(Blanking) plate with an access door/hatch to enable chimney sweeping. Particularly
large chimneys may require lining as the flue temperature may not get warm enough to
provide a suitable up-draught.
Minimum diameter should be no less than the outlet size of the stove, 25to 50mm larger
is ideal. Where the stove outlet is less than 150mm this diameter should be no less than
125mm when only burning smokeless fuels or a minimum of 150mm for any fuel types.
Horizontal flue
Soot/Access Door
Fire retardant
Rope seal required
Allow area for collecting soot build up.
Minimum distance should be no less
than The outlet diameter of the stove.
Build up opening
Fill Void
Some typical installations are shown as following
Sealed door to
access chimney for sweeping & inspecting.
The Flue must be 1.5mm thick rust
resistant steel and 3 times it‘s
diameter away from combustible materials. For example
150mm Flue Pipe must be
450mm away from combustible materials.
register plate. Minimum
1.5mm thick rust resistant steel or heat resistant board.
If the chimney is not sound, i.e. found to be leaking after a smoke test then the chimney must
either be repaired or a flexible liner may be used, ensure the liner is the correct type for
Multi-Fuel applications. See diagram below:
It is recommended that
this area is insulated or
Flexible Liner
Support Bracket for Flexible Liner.
SW to TW Adapter
Register Plate
Support Bracket for the
connecting fluepipe
Maximum Recommended distance is
1.5mtrs of connecting fluepipe to existing
chimney or Twin Wall Class 1 system
Vitreous Fluepipe with
stainless access door.
For Installations where no Chimney exists
The Connecting flue pipe from the Stove should connect to the Twin Wall Insulated flue
pipe, ensure this flue pipe is the correct type for Multi-Fuel applications.
Some typical installations are shown as following:
Support Collar
Fire Stop Spacer
Radiation Shield
Fire Stop Spacer
Twin Wall Flue Pipe must
start at least 150mm below combustible surface.
Rain cap/Cowl
600mm minimum
Access for soot removal
45° degree elbow
Maximum horizontal
Access for soot
The Chimney/Terminal Outlet must be no lower than the minimum positions shown in the
diagram below:
Point where flue passes through weather
surface (Notes 1,2)
Clearance to flue outlet
At or within 500mm of the ridge.
At least 600mm above the ridge.
Elsewhere on a roof
(Whether pitched or flat)
At least 2300mm horizontally from the nearest
point on the weather surface and:
A) at least 1000mm above the highest point of intersection of the chimney and the weather surface; or
B) at least as high as the ridge
Below (on a pitched roof) or within 2300mm
hori- zontally to an open able roof light,
dormer window or other opening . (Note 3)
At least 1000mm above the top of the opening.
Within 2300mm of an adjoining or adjacent
At least 600mm above the adjacent building.
building, whether or not beyond the boundary.
(Note 3)
1) The weather surface is the building external surface, such as its roof, tiles or external walls.
2) A flat roof has a pitch less than 10 degrees
3) The clearance given for A or B, as appropriate, will also apply
For terminations above easily ignited surfaces i.e. thatched roofs then minimum outlet
positions are shown below, this diagram needs observing in conjunction with the
above diagram:
Outlets should be above the
shaded areas.
At least
Location of flue outlet
At least 1800mm vertically above the weather surface and at least 600mm above the ridge
At least 1800mm vertically above the weather surface and at least 2300mm horizontally
from the weather surface.
Upon completion of the installation the Chimney/Flue must be smoke tested prior to the
stove being lit.
Operating Your Stove
Your stove is designed to burn a range of solid fuels such as coal, wood, turf (peat) and
etc.; it is not designed to burn,
• Paper or cardboard, other than small amounts used to light stove.
• Treated or painted wood
• Synthetic fuel or logs that are not approved for solid fuel stoves
• Household rubbish
• Liquid fuels
• Plastics
Burning these or other products for which the stove was not designed may damage the
stove and cause a fire hazard or release toxic fumes
Fuel should be stored in a dry place; wood should be dried for at least 1 year. Wet wood
may cause serious creosote, which may damage your flue system and even your stove.
Therefore the use of wet wood is strongly discouraged.
The approximate calorific (Heat) Value of the most common fuels is:
Turf or Peat
Brown coal nuggets
Standard coal
The figure shown for wood is based on dry hardwood.
First operation of stove
You should begin using your stove by lighting small fires which get progressively bigger.
We recommend a series of about 5 small fires before you put the stove into full service.
Allow the stove to fully cool between each of these fires. There may be some smell and a
small amount of smoke from the stove during the initial operations. This is perfectly normal and is merely the curing of the stove paint. Opening a window or door to provide
additional ventilation will help alleviate this.
Air controls
Your stove needs air to burn the fuel. This air is supplied through the spin valve at the
base of the door and through the slots over the glass.
Primary air, as the name suggests, is used for the initial burning of the fuel. Secondary air
is used for secondary combustion, which makes the stove more efficient, reduces the
emissions and is also used to keep the stove glass clean. Wood burns better with the air
over the fire bed and when burning a lot of wood, you should use the secondary air
supply more.
The settings of both of these air controls very much depends on draught and local conditions and after a few fires, you should have a good idea of the best settings for your
stove. The air controls should be fully opened when lighting the fire. Once the fire is es-
tablished, the controls may be adjusted as required. Reducing the air intake will cause the
stove to burn slower. This may cause some blackening of the stove glass, but this should
burn off once the stove is burning brightly again.
Before refueling your stove, turn the air supply to high for a few moments until there is a
good fire in the stove. This will ensure there is no build-up of harmful gases in the stove
when the door is opened and will also get the new fuel burning quickly and not allow it to
kill the fire.
To reload the stove, open the door and feed the fuel in slowly using tongs or a small shovel. Do not overfill the stove. It is always better to put in small loads often rather than big
fills less frequently. Close the door gently after stove is reloaded.
You should always wear protective gloves and use tongs when tending a hot stove.
Ash removal
Your stove is fitted with a shaker grate to remove the ash from the firebox. Use the operating tool to move the shaker knob forward and back. This will allow the ash to fall into
the ash pan under the fire bed. This can also be achieved by using a poker.
When ash has built up in the ash pan, it should be emptied. Failure to do this will cause
ash to build up around the grate and may cause your grate to warp or burn out. It is especially important when burning fuel with high ash content that you keep your grate clear
and your ash pan emptied regularly, so as not to damage your grate. Clear the grate with
the shaker bar or a poker regularly.
To remove the ash, open the stove door and use the operating tool provided to lift the
ash pan out of the stove. If possible, this should be done before lighting the stove when
the ash is cold. Even if the ash appears to be cold, it should be placed in a noncombustible container as there may be hot ash in the center of the pile. You should always wear protective gloves when removing ash from the stove.
This stove is not designed to operate with the door open. Always close the stove door
when you have taken out the ash tray and leave closed while disposing of the ash. Only
reopen to put ash pan back into the stove and close immediately afterwards.
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Care of glass
At times, especially when the air controls are turned to low settings or when damp wood
is used, the stove glass will blacken. This is caused by fuel that is not completely burnt,
but the build-up on the inside of the glass will normally burn off when a good hot fire is
established in the stove.
There may be times however when you need to clean the glass. To do this, use a soft
cloth and a non-abrasive glass cleaner. Only ever clean the glass when the stove is cold.
When loading fuel into the stove, always make sure it is not protruding out through the
door opening, as this may break the glass when you close the door. This is especially relevant when loading logs. Always close the door gently.
If the glass does crack when the stove is lit, let the fire die out. Do not open the door until the stove has fully cooled. Replace the glass with the specified replacement part before
re-using the stove.
Overnight burning
Your stove is designed to allow overnight burning. To do this, put a good fuel bed into the
stove and allow it to burn for about 15 minutes so as not to kill the fire. Then close the
secondary air supply at the top of the door and turn the primary air inlet to almost closed.
The exact setting of this depends on local conditions, but we suggest you begin with
about a ½ turn open. If the fire burns away, then next time close it a little more. If the
fire goes out, you need to try with it a little more open. After a couple of nights, you will
find the setting that best suits the local conditions of your stove.
When you return to your stove, fully open both air controls until you have a good fire and
then set to normal operating levels. Do not add fuel until the fire bed is hot and red. Then
add a little for the first time and allow that to ignite before adding more. During overnight
burning, the stove glass will blacken, but when a hot fire is established again this should
burn off.
Stove Maintenance
Check stove regularly
Initially, we recommend you check your flue system at least once per month. After the
first few months you will notice a pattern of soot and creosote build up and you can then
determine an inspection interval for checking soot and creosote build up that is suitable
for your stove installation.
Other checks, as listed below, should be carried out at least twice per year. If you notice
anything wrong at any time it should be repaired immediately. Never use a stove that is in
any way damaged or has a damaged flue.
1. Check your flue system for build up of soot or creosote and for signs of damage to
To check flue outlet remove top of baffle by lifting and pulling out at end. Use a flashlight to check flue outlet. Clean and repair as necessary. Always replace top baffle before relighting stove.
~ 11 ~
2. Check that glass is not cracked or chipped and that sealing rope is in good condition.
Replace as necessary.
3. When the room is dark, use a strong flashlight to check the sealing of the stove at
the edge and corners for leaks. Any leaks or cracks found should be repaired with fire
cement or damaged parts should be replaced with genuine spare parts.
4. Check that stove door is tight and well sealed when closed. Place a strip of paper into
the stove and close the door, try to pull out paper. You should feel some resistance to
your pull, check several points around the door. If it pulls out too easily, replace the
rope and seal in place with a suitable high temperature sealant.
Replacing parts
Always use genuine replacement parts. Only ever make replacements when the stove is
Surface finish
The stove should only be cleaned using a damp cloth. Some cleaning products may leave
stains on the stove surface. Never use abrasive cloths as these may scratch the surface.
Painted stoves can be re-painted by using a good quality, high temperature stove paint.
When re-painting, make sure there is plenty of ventilation and follow the manufacturer’s
instructions. Allow the paint to fully dry before lighting the stove and allow extra ventilation for the first couple of fires as some fumes may emit from the stove as the paint cures.
Wetback (Boiler)
Check the surface of your boiler regularly, if you find a build-up of creosote scrap away
with a flat steel scraper. This build-up of creosote will insulate the boiler and reduce the
heat absorbed by the water.
Trouble Shooting
Fire not burning
A stove not burning is generally caused by either a shortage of air and/or incorrect or
damp fuel. If fuel is not the problem check:
That the air controls are opened.
There is no blockage in the flue system.
That the open end of the flue is above the height of any nearby obstructions.
That there is a sufficient air supply into the room and that this supply is not being
taken by an extractor fan.
~ 12 ~
Glass blackens
Glass usually blackens when:
 The fuel is not being burned efficiently because of starvation of air.
 Bad quality or damp fuel is being used.
 Balance between primary and secondary air is incorrect.
Try to introduce more air into the stove, especially through the secondary air control on
the top of the stove door as this air flows down over the glass to help burn off the creosote. For optimum efficiency always use a good quality wood.
Smoke in room
If the stove is properly installed it should not emit any smoke into your room. Should this
happen, check that your room is not air tight. This can easily be checked by opening a
door or window. If the smoking stops you need to provide an additional air supply into
the room. If this is not the problem, check if your chimney is blocked or obstructed and
that you are not getting a down draught caused by the location of the open end of the
flue pipe or chimney.
If the problem persists contact your dealer and ask him to get your chimney and stove installation checked.
Fire burning too quickly
This is usually caused by too much draught or air.
 Firstly try reducing the air supply to the stove by closing down your air controls, if this
fails then you may have damage to the sealing.
 Check the condition of the door sealing rope and the joints within the stove.
If neither of these solve the problem you may have too much draught on your chimney
and you may need to fit a damper valve into your flue system. You should not install a
flue damper without consulting a specialist. Never install a damper that can completely
block your flue or chimney. Contact your dealer to discuss this.
Chimney fire
Chimney fires occur when soot and creosote that have built up in the flue system ignite. If
the stove is operated properly and the flue checked and cleaned regularly then chimney
fires should not occur. These fires can be very dangerous and must be avoided. Try to
maintain good, hot fires in the stove whenever possible and at least once in every firing
open the air controls and allow the stove to burn on full for a short while until the entire
fire bed is glowing red. Check your flue system regularly for build-up of soot and creosote
and clean as necessary.
Chimney fires can be detected by sparks coming from the top of the chimney, a roaring
sound coming from the area of the stove or chimney or vibration in the stove or chimney.
In the event of a chimney fire, close the air controls, evacuate the building and call the
fire department. Do not relight the stove after a chimney fire until the stove and flue have
been checked and any necessary repairs have been carried out.
~ 13 ~
Boiler Connection
The advanced Back-Boiler fitted in your Stove must be installed in Compliance with all relevant Building Regulations and in accordance with Central Heating Standard EN 12828
whilst complying with local Water Supply Regulations. Guidance and further information
is available from your Local Water Supplier. The Stove must NOT be operated until the
back-boiler is connected and has water connected to it, operating the stove before the
Back-Boiler is connected may cause damage to the boiler and stove alike, this will also
terminate the guarantee. A suitably qualified water heating engineer is recommended for
connecting the Boiler of the Stove, this may be a separate installer to that of the Chimney/Flueway. This Back-Boiler may be effectively installed or linked in with an existing
gas or oil circuit if a neutralising vessel is installed.
The ready fitted boiler connections have 1“BSP threads. The Back-Boiler in your Stove is
only suitable for Indirect Closed Circuit Systems for heating Domestic Hot Water and Radiators, the quantity of which will require calculating by your installer and is largely dependant upon the size of radiators, pipe work length and pipe work diameter.
When the Back-Boiler is heating domestic hot water an Indirect Domestic Hot Water
Cylinder with an integral heat exchanger is required, this is readily identified on the Cylinder as the protruding threads are male fitting, do NOT confuse this with an unsuitable
Direct Cylinder which has female threads. Pipe work where applicable from the BackBoiler to the open vented gravity Feed & Expansion Tank must rise continuously and will
require a 25mm water clearance from below the warning pipe. All pipe work and fittings
must comply with all relevant fitting and European standards.
A Drain Off Cock must be fitted to all low points of the system. A method of allowing
complete drainage of water from the system must be incorporated. An adequate means
for preventing backflow of water into other parts of the system must be provided.
The Indirect Closed Circuit System may also require, (dependant upon type of installation):
A thermostatic valve to be fitted to all radiators (unless heat leak).
A Heat Leak radiator , towel rail or similar appliance fitted into the primary flowing
circuit to dissipate excess heat from the Back-Boiler. This appliance must be at
least 10% of the Back-Boiler output and must NOT be fitted with a control valve.
A pump in the primary system to assist the flow.
Pipe thermostats to prevent over heating or cold water flowing through the circuit.
Injector Tees to assist the circulation.
The Back-Boiler must be tested upon completion of installation.
Usage of thermostat
As for the large boiler type stove HFB-717, there is one more primary air inlet at the back
of the stove. It can be controlled either by hand or by a thermostat. If your option is a
stove with a thermostat, the thermostat is set at close or “0” position by the manufacturer
and you may reset it at an open position according to your own needs. Our suggestion for
re-setting the thermostat is as under:
Set it to 0 ~ 3 position when you connect your stove to 5 ~ 10 radiators to heat an area of 70 ~ 110 ㎡
Set it to 3 ~ 6 position when you connect your stove to 10 ~ 15 radiators to heat an area of 110 ~ 150 ㎡
Set it to 6 ~ 8 position when you connect your stove to 15 ~ 18 radiators to heat an area of 150 ~ 180 ㎡
~ 14 ~
The thermostat is a safety device. It automatically closes the air inlet when the water
temperature is more than 85± 3℃, so that the water doesn’t get too hot. And it automatically opens the air inlet to the set open position when the water temperature is lower
than 80± 3℃. This way the thermostat makes the water temperature not change too
For HFB-317/HFB-517
For HFB-717
Note: This diagram illustrates the basic principal of water heating systems and must not
be regarded as a working drawing.
~ 15 ~
Size (mm)
Flue Size
125mm (5”)
125mm (5”)
150 mm(6”)
150mm (6”)
150mm (6”)
150mm (6”)
150mm (6”)
150mm (6”)
150mm (6”)
150mm (6”)
150mm (6”)
150mm (6”)
150mm (6”)
~ 16 ~
Horse Flame Warranty
Warranty Policy & Procedures
Horse Flame offers the original retail purchaser of Horse Flame Multi-fuel burning products a limited 5-year warranty. The following outlines the Horse Flame Warranty programs.
Horse Flame Limited Warranty
This warranty applies to the original retail purchaser only. Horse Flame warrants that this
stove or fireplace insert will be free of defects in material and workmanship for a period of
five years from the date of purchase. Horse Flame will repair or replace (parts and labour)
at its option, any stove or fireplace insert or part thereof found to be defective.
Warranty Defined
Firebox (welding only )
5 Years
1 year
Handle assembly
5 Years
Not Included
Ash pan
5 Years
1 year
Cast iron parts
5 Years
1 year
Ceramic glass (thermal breakage only )
1 year
Not Included
Paint, fire bricks
1 year
Not Included
You must arrange to deliver or ship the stove/insert or part to an authorized dealer at
your own expense and arrange for pickup or delivery of the same after the repairs have
been made. If, upon inspection, any damage is found to be the fault of the manufacturer,
the repair or replacement will be made. This warranty does not include expenses incurred
from travel time or loss of service. This warranty is not transferable and is extended only
to, and is solely for the benefit of, the original retail purchaser of the stove/fireplace insert.
Please keep your dated sales receipt as proof of purchase.
Exclusions and Limitations
This warranty does not cover the following:
1. Repair or replacement of parts, which are subject to normal wear and tear during the
warranty period or to parts that may require replacement in connection with normal
maintenance. These parts include paint, gaskets, burn plates, baffles, fire grates or
glass (glass is only warranted against thermal breakage).
2. Damage due to incorrect installations not in conformance with the manufacturer’s installation instructions or local and national regulations. It is the responsibility of the
installer to ensure that the unit is installed and operating correctly at the time of installation.
3. Damage caused by over-firing, which causes any part of the appliance to glow red,
as defined in the operation manual. Over-firing can be identified by warped plates,
rust colored cast iron, paint pigment that has turned dusty white, or bubbling, cracking and discoloration of the enamel finish.
4. Damage caused by unauthorized modification, use, or repair.
5. Damage made while the stove/insert/fireplace is in transit.
~ 17 ~
6. Products for which the manufacturer provides a specific warranty.
7. Travel time or any other expenses are not covered under warranty.
8. At no time will Horse Flame be liable for any consequential damage which exceeds
the purchase price of the unit. All warranties, implied warranties of merchantability
or other, are limited in duration to the length of this written warranty. No other warranty, including oral, is enforceable.
NOTICE - This warranty is void if installation or service is performed by someone other
than a qualified installer, service agency or if installation is not in conformity with installation instructions or local fire and building regulations.
All warranty claims must be submitted through the authorized Horse Flame dealer from
whom the product was originally purchased.
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