Avaya 9600 Series H.323 IP Deskphones Overview and Specifications

Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
Avaya 9600 Series H.323 IP Deskphones
Overview and Specifications
Release 6.3
Issue 1
August 2013
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VCCI-Class B statement:
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
This equipment has been tested and found to comply with the limits for
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This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
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operate this equipment.
FCC/Industry Canada Radiation Exposure Statement
This device complies with the FCC's and Industry Canada's RF
radiation exposure limits set forth for the general population
(uncontrolled environment) and must not be co-located or operated in
conjunction with any other antenna or transmitter.
Warning
The handset receiver contains magnetic devices that can attract small
metallic objects. Care should be taken to avoid personal injury.
Power over Ethernet (PoE) warning
This equipment must be connected to PoE networks without routing to
the outside plant.
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
August 2013
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Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Contents
Chapter 1: Introduction...................................................................................................... 7
Purpose..................................................................................................................................................... 7
Intended audience.................................................................................................................................... 7
Related resources..................................................................................................................................... 7
Documentation................................................................................................................................. 7
Training............................................................................................................................................ 8
Support...................................................................................................................................................... 8
Warranty.................................................................................................................................................... 9
Chapter 2: 9600 Series IP deskphones overview............................................................. 11
Overview................................................................................................................................................... 11
Feature description................................................................................................................................... 12
New in this release.................................................................................................................................... 13
Chapter 3: Interoperability................................................................................................. 15
Call servers............................................................................................................................................... 15
Product compatibility................................................................................................................................. 15
Headsets compatible with the 9600 Series deskphones.......................................................................... 15
Chapter 4: Specifications................................................................................................... 17
Power supply specifications...................................................................................................................... 17
Port and switch connections..................................................................................................................... 18
Traffic specifications.................................................................................................................................. 20
Chapter 5: Environmental specifications......................................................................... 21
Environmental specifications..................................................................................................................... 21
Hardware dimensions............................................................................................................................... 22
Physical system protection specifications................................................................................................. 24
Regulatory standards................................................................................................................................ 27
Chapter 6: Security............................................................................................................. 29
Security specifications............................................................................................................................... 29
Port Utilization........................................................................................................................................... 30
Chapter 7: Licensing information...................................................................................... 31
Glossary............................................................................................................................... 33
Index..................................................................................................................................... 35
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Chapter 1: Introduction
Purpose
This document describes tested product characteristics and capabilities, including product
overview and feature descriptions, interoperability, performance specifications, security, and
licensing requirements.
Intended audience
This document is intended for people who want to gain a high-level understanding of the
product features, functions, capacities, and limitations.
Related resources
Documentation
See the following related documents.
Document
number
Title
Use this document to:
Audience
Implementing
16–300698
Administering Avaya IP
Deskphone H.323, 9608,
9611G, 9621G, and
9641G
Administer the user options for Administrators
the Avaya H.323, 9608, 9611G,
9621G, and 9641G IP
deskphones.
16–603603
Avaya deskphone H.323,
9608, 9611, 0621G, and
9641G Installation and
Maintenance Guide
Install and implement the
Administrators
Avaya IP deskphone H.323,
and network
9608, 9611, 0621G, and 9641G engineers
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Introduction
Document
number
Title
Use this document to:
Audience
Using
16–603593
Using Avaya IP
Deskphone H.323 9608
and 9611G
Refer to tasks that you can
perform using the Avaya IP
Deskphone H.323 9608 and
9611G deskphone
End users, and
Administrators
16–603594
Using Avaya IP
Deskphone H.323 921G
and 9641G
Refer to tasks that you can
perform using the Avaya IP
Deskphone H.323 9621G and
9641G deskphone
End users and
Administrators
16–603613
Using Avaya IP
Deskphone H.323 9608,
9611G,921G and 9641G
in the Call Center
Refer to tasks that you can
End users and
perform in a call center using
Administrators
the Avaya IP Deskphone H.323
9608, 9611G, 9621G, and
9641G deskphone
Training
The following courses are available on the Avaya Learning website at www.avayalearning.com. After logging in to the website, enter the course code or the course title in the
Search field and click Go to search for the course.
Course code
Course title
ACIS-6006
ACIS - Avaya Communication Manager (5.2.1)
APSS-1300
APSS - Avaya Networking
Support
Visit the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release
notes, downloads, and resolutions to issues. Use the online service request system to create
a service request. Chat with live agents to get answers to questions, or request an agent to
connect you to a support team if an issue requires additional expertise.
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Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Warranty
Warranty
Avaya provides a one-year limited warranty on the 9600 Series IP Deskphones. For more
information on standard warranty terms and details regarding support, while under warranty,
refer the support site at http://support.avaya.com/.
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Introduction
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Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Chapter 2: 9600 Series IP deskphones
overview
Overview
You can use Avaya 9600 H.323 Series IP deskphones in your enterprise IP networks and
eliminate the need for a separate voice network in your environment.
The high audio quality, comparative cost, superior acoustics, and high performance delivered
by the 9600 Series IP deskphones helps reduce the energy cost and the carbon footprint.
In a call center environment, the 9600 Series IP deskphones have features that you can use
for enhancing agent productivity, handling greetings, monitoring calls in the queue, updating
status, and quickly completing day to day tasks.
Avaya 9600 H.323 Series IP deskphones are compatible with the entire range of Avaya
products such as Avaya Aura® Communication Manager, Avaya Aura® Session Manager,
Avaya Call Assistant, Avaya Conferencing Standard Edition, and Avaya Aura® Messaging.
You can use the 9600 Series IP deskphones to communicate seamlessly across applications,
soft phones, and mobility solutions.
Table 1: Available deskphone models
Deskphone model
Features
9608
You can use up to eight lines and administer graphical
labels centrally for the deskphone. The deskphone
supports a traditional user interface and a graphical
monochrome display. The deskphone includes
graphical labels that you can administer centrally and
thereby avoid use of paper labels.
9611G
The 9611G has a traditional user interface and a
graphical color display. The deskphone includes
graphical labels that you can administer centrally. You
can use up to eight lines with the 9611 deskphone. The
9611 deskphone supports integrated Gigabit and a USB
interface. The deskphone has a 3.5 inch graphical color
display with a white backlight.
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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9600 Series IP deskphones overview
Deskphone model
Features
9621G
The 9621G IP deskphone delivers gigabit capability and
touch screen functionality on a 4.3 inch color touch
screen. Customers with a need for gigabit connectivity
to the desktop prefer the 9621G deskphone.
9641G
The 9641G deskphone delivers advanced capabilities
with 4.7 inch wide color touch screen, wideband
speaker, USB interface, Bluetooth headset support, and
gigabit connectivity to the desktop. Customers who
require gigabit capability for the desktop and the option
to add more advanced capabilities prefer the 9641
deskphone.
Feature description
Avaya 9600 H.323 Series IP deskphones have the following features:
• Monochrome and color high resolution screens that display context sensitive information,
contextual menus, prompts, and instructions that are easy to read.
• Touch screens on select models that you can use to navigate through the applications
for Weather, World Clock, My Pictures, WML Browser, and Favorites.
• Integrated LED buttons, available on traditional models 9608 and 9611, provide visual
cues that enhance usability.
• Softkeys and scrolling menus on the display guide users through every process,
simplifying applications such as call logs and company-wide corporate directories.
• Screen saver and background display images that you can customize.
• Adapter interfaces that accommodate button modules and dual headset adapters to
provide flexibility and adaptability. You can use SBM24 and BM12 button modules that
provide up to 24 and 12 system based Call Appearances/Feature buttons respectively for
use with the deskphones.
• USB support with the 9611G and the 9641G deskphones. These deskphones support
one USB device on the USB interface if you enable the USB power parameter through
the settings file.
• Extension to cellular (EC500) feature that you can configure to reach your colleagues
anywhere by remembering a single number.
• User interface on the deskphones that is consistent with the entire Avaya portfolio of
solutions including desktop and mobile endpoints.
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Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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New in this release
New in this release
Avaya 9600 Series H.323 IP deskphones Release 6.3 has the following enhancements and
features.
Enhancement
Single Sign on
Description
To allow a PC user to control the login and locked status of
a telephone from the PC.
Note:
Contact DevConnect for more information on obtaining
the API and developing PC client applications.
Identity Certificate (SCEP)
support
To perform secure backup of agent greetings.
Authentication using EAPTLS
To authenticate the users using the EAP-TLS mode of
secure authentication.
IP redirect
The IP redirect feature directs deskphones to download
software from the nearest server on the network, thereby
reducing download time.
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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9600 Series IP deskphones overview
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Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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August 2013
Chapter 3: Interoperability
Call servers
Communication Manager
Refer the Compatibility Matrix for more information on interoperability of the 9600 Series H.323
IP deskphones with versions of Communication Manager.
Product compatibility
For the latest and most accurate compatibility information go to https://support.avaya.com/
CompatibilityMatrix/Index.aspx.
Headsets compatible with the 9600 Series deskphones
Go to Avaya DevConnect Search for more information on headset vendors and the related
application notes.
Type the name of an individual headset vendor in the Search box (e.g. Plantronics, Felitron
etc.) and click Go. Expand the search results to view the relevant application note.
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Interoperability
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Chapter 4: Specifications
Power supply specifications
Power specifications
Avaya 9600 Series H.323 IP deskphones work on the standard Power over Ethernet (PoE)
specification of 802.3af. The specification provides for up to 15.4 W of DC power that has a
voltage of minimum 44 V DC and a current specification of 350 mA for each device.
Table 2: Power Consumption
Phone model
IEEE power
classification
Typical power Typical power
usage,
usage,
conservation
conservation
mode disabled. mode enabled,
backlight if any
turned off.
Maximum
power usage
9608
1
2.08
1.93
2.55
9611G
1
3.12
2.64
3.78
9621G
2
3.49
3.18
4.27
9641G
2
3.44
3.28
4.12
Table 3: Power specifications with button module attachments
Deskphone
PoE Power
support
9608
9611G
9621G
9641G
The 9608
deskphone
natively
supports Power
over Ethernet
(802.3af) and
has a PoE rating
of Class 1 when
you do not
connect a
SMB24 or 12
button x1
module to the
deskphone.
The 9611
deskphone
natively
supports Power
over Ethernet
(802.3af) and a
PoE rating of
Class 1 when
you do not
connect a
SMB24 or 12
button x1
module to the
deskphone.
The 9621
deskphone
natively
supports Power
over Ethernet
(802.3af) and
has a maximum
PoE rating of
Class II.
The deskphone
does not support
the use of button
modules.
The 9641
deskphone
natively
supports Power
over Ethernet
(802.3af), and
has a maximum
PoE rating of
Class II when
you connect a
single button
module, either
the SBM24 or 12
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Specifications
Deskphone
9608
9611G
9621G
With the addition
of a button
module, you can
increase the
PoE class by
one power level
i.e. PoE class II.
With the addition
of three button
modules the
PoE class does
not exceed PoE
Class II.
9641G
button x1
module.
With the addition
of button
modules or the
USB stick, you
can increase the
PoE class by
one power level
i.e. PoE class
III.
Power Interface
PoE: IEEE
PoE: IEEE
PoE: IEEE
PoE: IEEE
Power class
target
1,2
1,3
2
2,3
Power class
switch
Yes
Yes
No
Yes
Port and switch connections
Connection specifications
Parameter
USB 2.0
interface
18
9608
9611G
9621G
9641G
No
Yes
No
Yes
Gigabit Ethernet No
switch
Yes
Yes
Yes
PC port
Yes
Yes
Yes
Yes
Button module
Yes
Yes
No
Yes
IEEE power
switch
No
Yes
no
Yes
Headset jack
Yes
Yes
Yes
Yes
Ethernet
interface
10/100 Mbps
10/100/1000
Mbps
10/100/1000
Mbps
10/100/1000
Mbps
Secondary
Ethernet
interface
10/100 Mbps
10/100/1000
Mbps
10/100/1000
Mbps
10/100/1000
Mbps
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Port and switch connections
Button modules
You can add up to three SBM24 button modules on the 9608, 9611G, and 9641G, IP
deskphones. As of software Release 6.0, you can add up to three BM12 button modules to
the 9608, 9611G, and/or 9641G.
Power specifications
Avaya 9600 Series H.323 IP deskphones work on the standard Power Over Ethernet (POE)
specification of 802.3af. The specification provides for up to 15.4 W of DC power that has a
voltage of minimum 44 V DC and a current specification of 350 mA for each device.
Table 4: Power Consumption
Phone model
IEEE power
classification
Typical power
usage,
conservation
mode disabled.
Typical power
usage,
conservation
mode enabled,
backlight if any
turned off.
Maximum power
usage
9608
1
2.08
1.93
2.55
9611G
1
3.12
2.64
3.78
9621G
2
3.49
3.18
4.27
9641G
2
3.44
3.28
4.12
Power specifications with button module attachments
Deskphone
PPOE Power
support
9608
9611G
9621G
9641G
The 9608
deskphone
natively
supports Power
over Ethernet
(802.3af) and
has a PoE rating
of Class 1 when
you do not
connect a
SMB24 or 12
button x1
module to the
deskphone.
The 9611
deskphone
natively
supports Power
over Ethernet
(802.3af) and a
PoE rating of
Class 1 when
you do not
connect a
SMB24 or 12
button x1
module to the
deskphone.
With the addition
of a button
module, you can
increase the
PoE class by
one power level
The 9621
deskphone
natively
supports Power
over Ethernet
(802.3af) and
has a maximum
PoE rating of
Class II.
The deskphone
does not support
the use of button
modules.
The 9641
deskphone
natively
supports Power
over Ethernet
(802.3af), and
has a maximum
PoE rating of
Class II when
you connect a
single button
module, either
the SBM24 or 12
button x1
module.
With the addition
of button
modules or the
USB stick, you
can increase the
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
August 2013
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Specifications
Deskphone
9608
9611G
9621G
i.e. PoE class II.
With the addition
of three button
modules the
PoE class does
not exceed PoE
Class II.
9641G
PoE class by
one power level
i.e. PoE class
III.
Power Interface
PoE: IEEE
PoE: IEEE
PoE: IEEE
PoE: IEEE
Power class
target
1,2
1,3
2
2,3
Power class
switch
Yes
Yes
No
Yes
Traffic specifications
This topic lists the IP traffic capabilities of the 9600 Series H.323 IP deskphones and the types
of operations that are supported.
IP line interface and supported traffic
The 9608 IP deskphone supports 10BASE-T and 100BASE-TX operation as specified by IEEE
Std 802.3 [8.4-1,1a]. The 9608 IP deskphone supports Auto-negotiation of 10BASE-T /
100BASE-TX operation as specified in IEEE Std 802.3, clause 28 and Annex 28B.
The 9611G, 9621G and 9641G IP deskphones support 10BASE-T, 100BASE-TX and
1000BASE-T operation as specified by IEEE Std 802.3 [8.4-1,1a]. The 9611G, 9621G and
9641G IP deskphones support auto-negotiation of 10BASE-T/100BASE-TX/100BASE-T
operation as specified in IEEE Std 802.3, clause 28 and Annex 28B
All 9600 Series IP deskphones that have an internal Ethernet switch support half-duplex or
full-duplex operation and any speed that is 10/100 for non-gigabit phones, and 10/100/1000
on the gigabit phones on either interface.
All 9600 Series IP deskphones that have an internal Ethernet switch support the ability to
independently disable auto-negotiation on the Ethernet line interface and on the secondary
Ethernet interface. The deskphones support the ability to set either interface to operate at 10
Mbps, 100 Mbps, or 1000 Mbps for the gigabit phones in half-duplex or full-duplex mode.
All 9600 Series IP deskphones support the MAC frame structure as specified in IEEE Std
802.3, clause 3. Media access control is as specified in IEEE Std 802.3, clause 4.
All 9600 Series IP deskphones support collision backoff delay as specified in IEEE Std 802.3,
clause 4.2.3.2.5.
All 9600 Series IP deskphones support auto MDI/MDI-X.
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Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Chapter 5: Environmental specifications
Environmental specifications
Altitude and air pressure specifications
All Avaya IP 9600 Series IP deskphones function normally at altitudes from sea level to 10,000
feet. The deskphones can withstand a pressure of 15.2 to 9.4 psia.
Operating temperature specifications
All Avaya IP 9600 Series IP deskphones work in a temperature range from 40 degrees
Fahrenheit to 120 degrees Fahrenheit. (4 to 49 degrees Celsius).
Storage environment specifications
Extreme temperature specifications: All Avaya IP 9600 Series IP deskphones work normally
after being soaked for at least 6 hours each in a non-operational state at -40 degree Fahrenheit
and any relative humidity, at 90 degree Fahrenheit and 90% relative humidity, and at 150
degrees Fahrenheit and 15% relative humidity. The deskphones can function normally after
up to three hours of recovery time at ambient conditions following each stress.
Temperature and humidity specifications: All Avaya IP 9600 Series IP deskphones function
normally after a recovery time of up a to three hours at ambient conditions when cycled through
the following temperature and non-condensing humidity conditions three times: 30 minutes at
150 degree Fahrenheit and 15 percent relative humidity, followed by 30 minutes at 90 degrees
Fahrenheit and 90 percent relative humidity, followed by 30 minutes at -40 degrees F and any
convenient humidity.
Normal operating specification: All Avaya IP 9600 Series IP deskphones function normally
in the environment where temperatures are between 40 degrees Fahrenheit and relative
humidities are between 5 percent and 95 percent, except that above 84 degree Fahrenheit,
the maximum relative humidity is limited to that corresponding to a specific (absolute) humidity
of 168 grains of water vapor per pound (lbm) of dry air. For example, 34 percent relative
humidity at 120 degrees Fahrenheit, assuming an atmospheric pressure of 14.7 psia. The
deskphones are allowed up to 30 minutes to stabilize at each temperature tested.
Design for Environment Guidelines and specifications
All 9600 Series IP deskphones conform to the Design for Environment Guidelines and
Requirements [8.1-5] as clarified below.
DFE Guidelines for Energy Efficient Products (Section 2): All 9600 Series IP deskphones do
not require a cooling fan.
DFE Guidelines for Products Containing Batteries (Section 3): All 9600 Series IP deskphones
do not contain batteries.
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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21
Environmental specifications
DFE Guidelines for Designing Plastic Parts (Section 4): All 9600 Series deskphone plastic
parts are not coated (Section 4.4). Note: Section 4.4 of the Design for Environment Guidelines
and Requirements specifies that plastic parts are not to be painted. However some
deskphones might have been painted.
All 9600 Series IP deskphones housing and handset surfaces are textured (Section 4.5).
All 9600 Series deskphone plastic parts do not use resins containing:
• PVC (Section 4.7.1.2)
• Brominated flame retardants: polybrominated biphenyl, polybrominated biphenyl oxide
(PBBO, also called polybrominated biphenyl ether (PBBE), polybrominated diphenyl
oxide (PBDO) and polybrominated diphenyl ether (PBDE)), bromomethane and
halothane (Sections 4.7.1.3, 4.9.1 and Appendix A)
• Halogenated flame retardants (Section 4.9.2)
• Heavy metal additives: lead, cadmium, chromium and mercury (Sections 4.7.1.4 and
4.9.3).
• All 9600 Series IP deskphone plastic parts weighing more than 25 grams are marked with
ISO-compliant resin codes (Section 4.8). DFE Guidelines for Designing Printed Wiring
Boards (Section 5):
• All 9600 Series IP deskphones do not contain lead (Section 5.3). All IP telephones do not
use components containing mercury (Section 5.7.2).
• DFE Guideline for Waste Electrical and Electronic Equipment (WEEE) (Section 6.5.1).
See also section [8.4-6].
Hardware dimensions
Deskphone dimensions
Deskphone
Height
Width
Depth
9608
230 mm
204 mm
35 mm without stand
9611G
230 mm
204 mm
35 mm without stand
9621G
230 mm
232 mm
35 mm without stand
9641G
230 mm
232 mm
35 mm without stand
Hardware and physical specifications
Parameter
Handset Tx
frequency
22
9608
7 Khz
9611G
7 Khz
9621G
7 Khz
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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9641G
7 Khz
August 2013
Hardware dimensions
Parameter
Handset Rx
frequency
9608
7 Khz
9611G
7 Khz
9621G
7 Khz
9641G
7 Khz
Handset cord
9-foot 49-foot 49-foot 49-foot 4length and amp; conductor coiled conductor coiled conductor coiled conductor coiled
type
Handset weight
141 gms
141 gms
141 gms
141 gms
Permanently
labeled feature
buttons
Speaker (w/red
LED)
Headset (w/red
LED)
Mute (w/red
LED)
Volume (up/
down)
Phone
History (w/red
LED)
Contacts
“A” Home
Message
Navigation:
up, down
left, right
OK
Speaker (w/red
LED)
Headset (w/red
LED)
Mute (w/red
LED)
Volume (up/
down)
Phone
History (w/red
LED)
Contacts
“A” Home
Message
Navigation:
up, down
left, right
OK
Speaker (w/red
LED)
Headset (w/red
LED)
Mute (w/red
LED)
Volume (up/
down)
Phone
History (w/red
LED)
Contacts
“A” Home
Message (w/red
LED)
Forwarding
(w/red LED)
Speaker (w/red
LED)
Headset (w/red
LED)
Mute (w/red
LED)
Volume (up/
down)
Phone
History (w/red
LED)
Contacts
“A” Home
Message (w/red
LED)
Forwarding
(w/red LED)
Button Specs
Activation force
= 100 to 160
grams, Travel
distance = 1.1 to
1.3 millimeters,
height =
approximately
0.5 millimeter
above the
housing when
fully depressed,
A snap ratio of
0.35 +/- 0.1 or
higher.
Activation force
= 100 to 160
grams, Travel
distance = 1.1 to
1.3 millimeters,
height =
approximately
0.5 millimeter
above the
housing when
fully depressed,
A snap ratio of
0.35 +/- 0.1 or
higher.
Activation force
= 100 to 160
grams, Travel
distance = 1.1 to
1.3 millimeters,
height =
approximately
0.5 millimeter
above the
housing when
fully depressed,
A snap ratio of
0.35 +/- 0.1 or
higher.
Activation force
= 100 to 160
grams, Travel
distance = 1.1 to
1.3 millimeters,
height =
approximately
0.5 millimeter
above the
housing when
fully depressed,
A snap ratio of
0.35 +/- 0.1 or
higher.
Main display
181 x 120 pixel
monochrome
no grey levels
3.5 inch
320 x 240 pixel
TFT 18 bit color
4.3 inch
480 x 272 pixel
TFT 24 bit color
4.7 inch
480 x 272 pixel
TFT 24 bit color
Display
Backlight
White
Yes
Yes
Yes
Touch Screen
No
No
Resistive (4
wire)
Resistive (4
wire)
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Environmental specifications
Parameter
9608
9611G
9621G
9641G
CA/Feature
8 with red and
Buttons – main green LEDs
display (physical each
buttons)
8 with red and
green LEDs
each
No
No
Softkeys call
control
4
4
No
No
Ethernet Signal
range
100 meters (328
feet) on
category 5e
UTP
(unshielded
twisted pair)
cable.
100 meters (328
feet) on
category 5e
UTP
(unshielded
twisted pair)
cable.
100 meters (328
feet) on
category 5e
UTP
(unshielded
twisted pair)
cable.
100 meters (328
feet) on
category 5e
UTP
(unshielded
twisted pair)
cable.
Bluetooth
No
No
No
Yes
Handset
Wideband
Wideband
Wideband
Wideband
Hands-free
Narrowband
Narrowband
Wideband
Wideband
Microphone and 1 omniamp type
directional
1 omnidirectional
1 omnidirectional
1 omnidirectional
PCB Chip
11109
11109
11109
Less than or
equal to 0.1.
Less than or
equal to 0.1.
Less than or
equal to 0.1.
11170
Reliability Rate Less than or
in Technician
equal to 0.1.
Usage rate (the
number of units
used from repair
stock per month
per 100 units in
the installed
base)
Physical system protection specifications
External voltages, surges, and transient specifications
All Avaya 9600 Series IP deskphones function normally after being subjected to surges marked
normal in the table below. All Avaya 9600 Series IP deskphones comply with appropriate safety
requirements after being subjected to all surges in the following table. .Surges are specified
below as either normal or FCC (Part 68 Rules). The peak voltage and peak current define a
constant source resistance of the surge generator.
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Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Physical system protection specifications
Table 5: High voltage surge table
TYPE
PEAK
VOLTAGE
(Volts)
PEAK
CURRENT
(Amps)
MAXIMUM
MAXIMUM NUMBER OF
RISE TIME (µ DECAY TIME SURGES OF
sec)
(µ sec)
POLARITY
EACH
P-2 FCC
2500
1000
2
10
10
P-4A Normal
6000
200
0.5
See Note A
12
T-1A Normal
6000
200
0.5
See Note A
12
NOTE A: 0.5 µsec - 100 kHz ringing wave shape; refer to IEEE-587 IEEE, Inc., IEEE Guide
for Surge Voltages in Low-Voltage AC Power Circuits, IEEE Std 587-1980, January 30,
1981.
Peak voltage applies with the source terminated in at least 10,000 Ohms. Peak current applies
with the source terminated in a short circuit. Rise and decay times apply to both voltage and
current waveforms terminated as indicated above, and are defined as follows: Rise Time is the
interval between the 10 percent and 90 percent of peak points on the leading edge multiplied
by 1.25.
Decay Time is the time interval between the 10 percent of peak point on the leading edge and
the 50 percent of peak point on the trailing edge.
Electromagnetic compatibility specifications
Radiated Emissions: All 9600 Series IP deskphones meet the applicable FCC Rules Part 15
regulations for Class B devices. Radiated emissions from 9600 Series IP deskphones do not
exceed the level of field strength specified in the following table for Class B devices.
Table 6: Maximum allowed radiated field strength
Freq
Class A
Class B
Field strength in
dbµV/m
Field strength in
dbµV/m
At 10 metres
At 3 metres
At 3 metres
30 to 88
39
49
40
88 to 216
44
54
43
216 to 960
46
56
46
above 960
50
60
54
Radiated RF emission specification
All 9600 Series IP deskphones meet Class B radiated emissions limits EN55022:2006 as
specified in the following table:
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Environmental specifications
Table 7: Radiated Emission Limits for International Applications
Frequency
Class A
Quasi-Peak Field Strength
Limit (dBµV/m at 10 m)
Class B
Quasi-Peak Field Strength
Limit (dBµV/m at 10 m)
30 - 230
40
30
230 - 1000
47
37
Conducted RF emissions specifications (FCC)
All 9600 Series IP deskphones meet the applicable FCC Rules Part 15 regulations 2 for Class
B devices. 9600 Series IP deskphones limit radio frequency voltage conducted back into the
ac power lines to values below FCC Part 15 Class B levels.
Conducted RF emissions specifications (CE Mark)
All 9600 Series IP deskphones meet the following Class B conducted emissions limits for ac
Mains and for telecommunication ports (EN55022:2006).
Table 8: Conducted Emissions Limits for International Applications on AC Mains
Freq (MHz)
Class A Emission Limits (dbµV)
Quasi-Peak
Average
Class B Emission Limits (dbµV)
Quasi-Peak
Average
0.15 – 0.5
79
66
66 - 56
56 - 46
0.5 - 5
73
60
56
46
5 - 30
73
60
60
50
Table 9: Conducted Common Mode Emissions Limits for International Applicationson
Telecommunication Ports for Class B Equipment
Freq (MHz)
Voltage limits (dbµV)
Quasi-Peak
Average
Voltage limits (dbµA)
Quasi-Peak
Average
0.15 – 0.5
84 - 74
74 - 64
40 - 30
30 - 20
0.5 - 30
74
64
30
20
Where a range of limits is specified, the limits decrease linearly with the logarithm of the
frequency. The above limits are given in terms of the current measured into a terminating
impedance stabilization network (ISN) under the assumption that the 150-Ohm impedance
will be realized throughout the test range. The tighter (lower) limit applies at the transition
frequency.
Electrostatic Discharge (ESD) Immunity – ESD Performance under Normal
Operation for CE Mark:
All 9600 Series IP deskphones comply with the ESD immunity requirements in EN 55024:1998,
and Amendment A1:2001 to EN 55024:1998 and Amendment A2:2003 to EN 55024:1998
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Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Regulatory standards
Radiated RF Electromagnetic Field Immunity
All 9600 Series IP deskphones comply with the conducted RF Field immunity requirements in
EN 55024:1998, and Amendment A1:2001 to EN 55024:1998 and Amendment A2:2003 to
EN 55024:1998, including the particular test conditions and particular performance criteria in
Appendix A of that standard.
EFT Immunity for CE Mark
All 9600 Series IP deskphones comply with the EFT immunity requirements in EN 55024:1998,
and Amendment A1:2001 to EN 55024:1998 and Amendment A2:2003 to EN 55024:1998.
Surge Immunity for CE Mark
All 9600 Series IP deskphones comply with the Surge immunity requirements in
EN 55024:1998, and Amendment A1:2001 to EN 55024:1998 and Amendment A2:2003 to
EN 55024:1998.
Power Frequency Magnetic Field Immunity for CE Mark
All 9600 Series IP deskphones comply with the Power Frequency Magnetic Field immunity
requirements in EN 55024:1998, and Amendment A1:2001 to EN 55024:1998 and Amendment
A2:2003 to EN 55024:1998, including the particular test conditions and particular performance
criteria in Appendix B of that standard.
AC Voltage Dips and Interruptions Immunity for CE Mark
All 9600 Series IP deskphones comply with the ac Voltage Dips and Interruptions immunity
requirements in EN 55024:1998, and Amendment A1:2001 to EN 55024:1998 and Amendment
A2:2003 to EN 55024:1998.
Safety and Protection Platform specifications
All 9600 Series IP deskphones conform to the requirements of IEC-60950-1 [8.4-4a],
EN60950-1 [8.4-4b] and UL-60950-1 [8.4-4c].
All 9600 Series IP deskphones are listed with c/UL to the requirements of UL 60950-1.
All 9600 Series IP deskphones are certified to the requirements of IEC 60950-1 according to
the procedure of the IECEE CB Scheme.
Regulatory standards
All 9600 Series IP deskphones conform to the following regulatory requirements.
Table 10: Telecom specifications
US FCC (Part 15, including Class B EMC, and Part 68 (HAC) hearing-aid compatibility)
European Union CE (including Class B EMC and CB Scheme report with all National
Differences) EC EN55022: 2006
ETSI hearing-aid compatibility
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Environmental specifications
CSA / UL (Canadian and USA Safety)
VCCI (Japanese Voluntary Control Council for Interference by Information Technology
Equipment)
CB Test for TUV
JATE (Japan Approvals Institute for Telecommunications Equipment)
NOM (Normas Oficiales Mexicanas –safety)
RoHS/lead free compliance
ANATEL (label with registration number and EAN number/bar code for Brazil)
CCC Mark for sale in the People’s Republic of China
China RoHS
Korea (only MIC Information device test certificate, the Telecommunication will be done by
Avaya)
AUS C-Tick
Russian PCT Type Approval
WEEE compliance with associated icon:
FCC Part 15 Class B and EU Class B EMC requirements
ACP systems (of which the IP telephones are a part) are registered for FCC Part 68
compliance.
Dialpad layout- ITU-T Recommendation E.161 [8.6-1]
HAC on handset “HAC” is included on the phone per FCC Part 68.300 (c) to indicate hearingaid compatibility
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Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Chapter 6: Security
Security specifications
All 9600 Series IP deskphones have the following security features:
• All 9600 Series IP deskphones that have WML Web applications support Transport Layer
Security (TLS). The deskphone uses TLS to establish a secure connection to a HTTP
server, in which the upgrade and settings file can reside.
• All 9600 Series IP deskphones support HTTP authentication for backup and restore
operations.
• All 9600 Series IP deskphones are compliant with IETF RFC 1948 Defending Against
Sequence Number Attacks, May 1996, 14 by S. Bellovin from Release 1.5 onwards.
Secure Shell support
Secure Shell (SSH) protocol is a tool that the Avaya Services organization use to remotely
connect to IP deskphones to monitor, diagnose, or debug deskphone performance. Release
6.2 supports only the SSHv2 version.
TLS
All 9600 Series deskphones support the use of TLS to enhance the security of your HTTP
environment The deskphones support HTTP/HTTPS authentication for backup and restore
operations.
When you use TLS, the call server uses TLS_RSA_WITH_AES_128_CBC_SHA cipher suite
for authentication.
VPN
You can use the 9600 Series deskphones on a VPN if your administrator has configured the
VPN option for your deskphones. A VPN uses a high-speed connection to the Internet and
then to the VPN-administered solution in the enterprise network. VPNs provide a significant
improvement of the communications capabilities of SOHO users. 9600 Series IP Telephone
Release 3.1 and later provide the capability to implement a VPN in Enterprise networks with
third-party devices.
EAP-TLS
All 9600 Series deskphones support the use of EAP-TLS mode of authentication. The call
server supports EAP-TLS as specified in RFC 2716 if an identity certificate is present in the
deskphone.
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Security
Simple Certificate Enrollment Protocol (SCEP)
All 9600 Series deskphones support the use of Simple Certificate Enrollment Protocol (SCEP)
to provide an identity certificate for use with certificate-based VPN authentication methods.
The 802.1x EAP-TLS method also uses the identity certificate for authentication. When you
use TLS with HTTPS, you can use the identity certificate to authenticate the deskphone and
save the agent greetings or perform a backup or restore. The 9600 Series IP deskphones
support Media Encryption (SRTP) and use built-in Avaya certificates for trust management.
You can apply SCEP to your VPN operation or to standard enterprise network operations.
802.1X Supplicant operation
All 9600 IP deskphones support Supplicant operation and Extensible Authentication Protocol
(EAP), but for software Release 6.1 and earlier, only with the MD5-Challenge authentication
method.
Denial of Service attacks
All 9600 Series IP deskphones are resilient to denial of service events. Software for all IP
deskphones does not reset in response to, and will automatically resume normal operation
without user intervention after, the denial-of-service attacks. Threshold value of this attack is
1.5 Mbps.
Virus malware related attacks
Deskphones are delivered free from known viruses, worms, and other malware. Products are
built in an environment that is free from known viruses, worms, and other malware. The "gold"
version of a product is built on a machine that is known to be clean. For example, built from a
known source or the operating system version is taken from the manufacturer's source.
JITC specification
For products sold into the US Government sector, Joint Interoperability Test Command
Certification (JITC) is required. Each product must adhere to the respective standard specified
in the following URL based on the operating system (for Linux platforms, the “UNIX Standard”
is required) and the capabilities of the product.
http://iase.disa.mil/stigs/checklist/index.html
Verification of JITC functionality includes execution of the scripts specified on the following
URL for the respective operating system on the product.
http://iase.disa.mil/stigs/SRR/index.html
Note:
JITC is a U.S government mandatory requirement.
Port Utilization
You can view the latest Port utilization matrix for the Avaya 9600 Series H.323 deskphones at
the link: Port matrix
30
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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August 2013
Chapter 7: Licensing information
The Right to Use the software that runs on an Avaya 9600 Series H.323 IP deskphone is included with
the purchase of the deskphone.
The Right to Connect a 9600 Series IP deskphone to Communication Manager, Session Manager or IP
Office is controlled by simultaneous user licenses enforced by the server.
Licenses can be purchased in bulk or as required.
For more information on the software license terms, refer the link Policies & Legal.
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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Licensing information
32
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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August 2013
Glossary
802.1X
An authentication method for a protocol requiring a network device to
authenticate with a back-end Authentication Server before gaining
network access.
Bluetooth
A standardized technology that is used to create temporary (ad-hoc)
short-range wireless communication systems. The Bluetooth wireless
personal area networks (WPANs) connect personal accessories, such
as headsets, keyboards, and portable devices, to communication
equipment and networks.
Communication
Manager
A key component of Avaya Aura®. It delivers rich voice and video
capabilities and provides a resilient, distributed network for media
gateways and analog, digital, and IP-based communication devices. It
includes advanced mobility features, built-in conference calling, contact
center applications and E911 capabilities.
Duplex
The transmission of voice and/or data signals for simultaneous two-way
communication.
EAP-TLS
Extensible Authentication Protocol, or EAP, is an authentication
framework frequently used in wireless networks and Point-to-Point
connections. EAP is defined in RFC 3748. EAP-Transport Layer Security
(EAP-TLS), defined in RFC 5216, is an IETF open standard protocol,
with strong security used by wireless vendors. EAP-TLS uses PKI to
secure communication to a RADIUS authentication server or another
type of authentication server.
EC500
A feature that bridges calls received by the Avaya Aura® Communication
Manager server to any mobile phone, regardless of location or wireless
service provider.
H.323
A TCP/IP-based protocol for VoIP signaling.
IEEE
The Institute of Electrical and Electronics Engineers (IEEE, read I-TripleE) is a professional association headquartered in New York City that is
dedicated to advancing technological innovation and excellence. IEEE
provides learning opportunities within the engineering sciences,
research, and technology.
HAC
Hearing Aid Compatibility, an Federal Communications Commission
(FCC), part of the United States government Part 68 standard for handset
equalization for interoperability with t-coil enabled hearing aid devices.
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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33
Hardware
Hardware
An Avaya machine or component, including object code in the form of
firmware, that is applied to components only in a manufacturing facility
or repair depot.
PoE Power over
Ethernet
Power over Ethernet or PoE describes any of several standardized or
ad-hoc systems which pass electrical power along with data on Ethernet
cabling. This allows a single cable to provide both data connection and
electrical power to devices such as wireless access points or IP
cameras.
SCEP
Simple Certificate Enrollment Protocol, used to obtain a unique digital
certificate.
SSH
Secure Shell (SSH) is a network protocol for secure data communication,
remote shell services or command execution and other secure network
services between two networked computers that it connects through a
secure channel over an insecure network. For example, a server running
an SSH server program and a client running an SSH client program.
TLS
Transport Layer Security, an enhancement of Secure Sockets Layer
(SSL). TLS is compatible with SSL 3.0 and allows for privacy and data
integrity between two communicating applications.
VPN
Virtual Private Network, a private network constructed across a public
network such as the Internet. A VPN can be made secure, even though
the network uses using existing Internet connections to carry data
communication. Security measures involve encrypting data before
sending data across the Internet and decrypting the data at the other end.
To add an additional level of security, you can encrypt the originating and
receiving network address.
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Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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August 2013
Index
C
compatible headsets .................................................. 15
Licensing .................................................................... 31
N
new features ............................................................... 13
D
O
document purpose ....................................................... 7
overview ..................................................................... 11
P
F
features ...................................................................... 13
port matrix .................................................................. 30
product compatibility ...................................................15
purpose of document ................................................... 7
H
R
hardware dimensions ................................................. 22
related documentation ..................................................7
I
intended audience ........................................................ 7
interoperability ............................................................ 15
L
legal notices ................................................................. 2
S
specifications ............................................. 17, 21, 24, 29
environmental ...................................................... 21
physical system ....................................................24
power supply ........................................................ 17
security .................................................................29
support ......................................................................... 8
contact ................................................................... 8
T
training ......................................................................... 8
W
warranty ....................................................................... 9
Avaya 9600 Series H.323 IP Deskphones Overview and Specifications
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35
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