FAXJ-1000 Product Manual
Designed, Manufactured and Supported in the USA
VIKING PRODUCT MANUAL
FAXJ-1000
FaxJack
Phone/Fax Switch
C O M M U N I C AT I O N & S E C U R I T Y S O L U T I O N S
January 2, 2014
Eliminate the Expense of Dedicated Phone Lines!
The FAXJ-1000 allows any business, large
or small, to enjoy the convenience of automated data transmission without the perpetual monthly expense of a dedicated phone
line.
The FAXJ-1000 is a versatile phone/data/fax
switch with the ability to automatically route
calls via fax CNG tone, central office distinctive ring, or touch tones included in the dial
string by the calling party. In addition, the
FAXJ-1000 offers full manual transfer capabilities.
The FAXJ-1000 stores and retransmits caller
ID information so that it is truly caller ID compatible.
www.vikingelectronics.com
Features
Applications
• Four ports allow any four analog devices to
share a single line
• Routes calls via CNG tone, distinctive ringing, touch tones sent by calling device or
manually
• Provides realistic ring-back tones while re-ringing selected device
• Transfer from one port to another as often
as may be required during the same call
• Caller ID information is stored and retransmitted during transfer
• Automatic “privacy” eliminates interruptions on
both in and outbound calls
• Monitors for calling party control (CPC)
• All in and outbound calls are routed to the
phone 1 port during a power failure
• Manual mode will not interfere with C.O. provided voice mail
• Ports are balanced to prevent noise on long
runs
• Compatible with high-speed modems
• Surge protection on both power and phone
line
• Internal Call Mode
Information: (715) 386-8861
Fax Machines
• Retail
• Commercial
• Industrial
• Governmental
• Home office
Modem Terminals
• Personal computers • Vending machines
• Remote access applications
Point-Of-Sale Terminals
• Fast food chains
• Convenience stores
• Retail stores
Specifications
Power: 120V AC/13.8V AC 1.25A, UL listed adapter provided
Dimensions: 133mm x 91mm x 44mm (5.25” x 3.6” x
1.75”)
Shipping Weight: 1.36 kg (3 lbs)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to
95% noncondensing humidity
CNG Detection: 1100 Hz burst
Maximum Data Speed: 56 Kbps
Minimum CPC Time: 320ms
Ring Output: 4 REN, capable of ringing (8) 0.5 REN
phones
REN: 0.7A
Connections: (1) 11-position cage clamp terminal strip
Installation
IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC
outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.
A. Fax / Data / Phone Application
Note: The polarity of the connection to the CO Line In terminals shown to the right should be (+) or Tip to terminal
1 and (-) or Ring to terminal 2. Observing this polarity helps prevent clicks and dings of connected phones on
hang up.
120V AC
VIKING © MODEL FAXJ-1000
TPG
MODEM
PHONE 2
FAX
PHONE 1
LINE IN
STATUS
EARTH GND
PHONE/DATA/FAX SWITCH
RING DELAY
DISTINCTIVE RING
AUTO / MANUAL
13.8V AC
Adapter
(included)
POWER 13.8V AC
VIKING
ELECTRONICS
HUDSON, WI 54016
T2
T2
123
0
1
2 3
4 5
6 7
8 9 10
ON
1
2
3
* Earth Ground
(optional)
Phone 2
C.O. Line
Phone 1
Personal Computer
Fax
B. PABX / KSU Application
VIKING © MODEL FAXJ-1000
TPG
120V AC
PHONE 2
MODEM
FAX
PHONE 1
LINE IN
EARTH GND
STATUS
13.8V AC
Adapter
(included)
PHONE/DATA/FAX SWITCH
RING DELAY
DISTINCTIVE RING
AUTO / MANUAL
POWER 13.8V AC
VIKING
ELECTRONICS
HUDSON, WI 54016
T2
T2
123
0
1
2 3
4 5
6 7
8 9 10
ON
1
2
3
* Earth Ground
(optional)
* Note: To increase surge protection, fasten a wire from the
screw terminal to Earth Ground
(grounding rod, water pipe, etc.)
2
Phone
C.O. Line
PABX/KSU
Fax
Personal Computer
C. Installing a FAXJ-1000 on a Residential Line
The FAXJ-1000 is designed to be wired at the Demarcation Point (the point where the phone line comes into the house), but in
some cases this may not be possible or convenient. This section shows a way of hooking up the FAXJ-1000 to any existing phone
jack, provided the house is wired for at least two lines. A splitter/adapter is required for each jack in the house (ie: Radio Shack part
# 279-402).
Step 1
The connection of the FAXJ-1000 to the telephone line can be at any extension wall jack. Unplug anything connected
to the selected jack and plug a splitter/adapter into the jack.
Step 2
Connect the CO LINE IN terminals of the FAXJ-1000 to the Line 1 port of the splitter/adapter. If the phone line is a
DSL line, a DSL filter should be installed as shown in the diagram below.
Step 3
Connect the PHONE 1 terminals of the FAXJ-1000 to the Line 2 port of the splitter/adapter.
Step 4
Unplug any phones at extension wall jacks located away from the FAXJ-1000 and plug in splitter/adapters. Reconnect
the phones to the Line 2 side of the splitter/adapters.
Note: At any point “down line” from the FAXJ-1000
where it is impractical to insert a splitter/adapter (ie: a
wall mount phone), this type of jack can be converted by:
VIKING © MODEL FAXJ-1000
120V AC
TPG
VIKING
ELECTRONICS
HUDSON, WI 54016
MODEM
PHONE 2
FAX
PHONE 1
EARTH GND
PHONE/DATA/FAX SWITCH
LINE IN
13.8V AC
Adapter
(included)
STATUS
POWER 13.8V AC
The phone can then be plugged into the converted jack.
RING DELAY
DISTINCTIVE RING
AUTO / MANUAL
1. Swapping the GREEN wire with the BLACK wire.
2. Swapping the RED wire with the YELLOW wire.
T2
T2
123
0
1
2 3
4 5
6 7
8 9 10
Incoming Line
with DSL
DSL
Modem
ON
Line 1
Line 2
1
Phone 2
DSL Filter
Line 1
Line 2
Line 1
Phone 3
3
* Earth Ground
(optional)
Phone 1
Splitter /
Adapter
2
Splitter /
Adapter
Line 2
Splitter /
Adapter
Fax
Personal Computer
Programming
A. DIP Switch Programming
TPG
DIP
Switch
Position
1
OFF
Ring Limit: 5 rings
(factory setting)
1
ON
Ring Limit: 10 rings
2
OFF
Distinctive Ring OFF
(factory setting)
ON
2
ON
Distinctive Ring ON
OFF
3
OFF
Automatic Answer
(factory setting)
3
ON
Manual Answer
Description
DIP Switches
ON
T2
T2
1
2
3
ON
1
2
3
B. Accessing the Programming Mode
1. Accessing the Programming Mode Locally
Step 1
Go off-hook on any of the device ports: PHONE 1, FAX, MODEM or PHONE 2.
Step 2
Enter Q followed by 845464.
Step 3
Telephone company dial tone will be heard along with a double beep to indicate you have accessed the programming
mode.
Step 4
You can now Touch Tone program the features listed in section C (ignore busy signals, reorder tones or intercept
messages heard while programming).
Step 5
When finished programming, hang up.
Note: The security code must be the first touch tones dialed after going off-hook, and they must be
dialed within 10 seconds.
3
2. Accessing the Programming Mode Remotely
Step 1 Call into the FAXJ-1000 from a Touch Tone phone.
Step 2
Answer the ringing line using the phone (or device) connected to any of the device ports (this may
take a few moments if the FAXJ-1000 is in the Automatic Answer mode).
Step 3 Enter Q followed by 845464.
Step 4 A double beep will indicate that you have accessed the programming mode.
Step 5 You can now Touch Tone program the features listed in section C.
Step 6 When finished programming, hang up.
Note: Programming from a cell-phone may not be suitable in areas with weak coverage.
Note: The security code must be the first touch tones dialed after going off-hook, and they must be dialed
within 10 seconds.
C. Quick Programming Features
Description
Enter Digits
Enable Caller ID (factory setting) ..................................................................................................... Q1
Disable Caller ID .............................................................................................................................. Q2
Enable CNG detection (factory setting) ........................................................................................... Q3
Disable CNG detection .................................................................................................................... Q4
Normal call processing (see Operation section A) (factory setting) ............................................... Q5
Fast call processing (see Operation section A) .............................................................................. Q6
Normal outgoing call mode (factory setting) .................................................................................... Q7
Internal call mode (see Operation section E) .................................................................................. Q8
Reset all programming to factory default settings ........................................................................... ###
Note: After making an entry, two beeps indicate the entry was correct and accepted into the FAXJ-1000’s memory. Three beeps indicate an incorrect entry that was not accepted.
Operation
A. Automatic Answer Mode
Note: If using distinctive ring service from the telephone company and distinctive ring is enabled (dip switch 2
set to ON), see Operation, section F and G.
If caller ID is enabled, the FAXJ-1000 waits two seconds after the first CO (telephone company) ring to receive
and store the caller ID data and then answers the line. If caller ID is disabled, it answers the line immediately
after the first ring. The FAXJ-1000 then starts generating ringback tones to the caller every four seconds, while
listening in the interval between ringbacks for fax CNG tones or Touch Tones to route the call (see Operation,
section D for a description of how incoming touch tones can be used to route calls). If fax CNG tone or touch
tones are detected, the FAXJ-1000 starts ringing the appropriate device, maintaining four seconds of off time between rings. If fax CNG tones or touch tones are not detected after two ringbacks, the FAXJ-1000 starts ringing
the Phone 1 port. The selected port is rung until the ring limit is met (see Operation, section F).
Step 1
Incoming phone line rings. If caller ID is enabled, the FAXJ-1000 delays for 2 seconds to capture and store the caller
ID data.
Step 2
The FAXJ-1000 answers the line. The FAXJ-1000 is compatible with distinctive ringing features offered by the telephone
company. If you have the distinctive ring feature, the FAXJ-1000 will direct the call to the appropriate port based on the
ring cadence it detects (see Operation, section G).
The FAXJ-1000 listens for one of the following:
a. CNG tones (1100 hz tone burst) from an incoming automatic fax machine wishing to be connected to the on-premise
fax machine.
Step 3
b. Touch tones from an incoming caller wishing to be connected to a specified device (i.e. "11111" for the Fax port,
"22222" for the Modem port, "33333" for the Phone 1 port and "44444" for the Phone 2 port).
c. Two touch tones from an incoming caller, a touch tone “#” and a second touch tone to route the call (ie: #1 for the Fax
port, #2 for the Modem port, #3 for the Phone 1 port or #4 for the Phone 2 port).
4
Step 4
The FAXJ-1000 generates ring back tones to the incoming caller. In the following example the caller hears one CO ring
back plus three FAXJ-1000 ring back tones (before getting answered by the called device).
Step 5
The FAXJ-1000 generates ringing (routes the incoming call) to the appropriate port based on what was detected. If none
of the above signals were detected, the FAXJ-1000 generates ringing (routes the incoming call) to the Phone 1 port.
1. Automatic Answer Mode Incoming Call Sequence, Caller ID Enabled
1
CO Ring
2
Answer
2 seconds getting
Caller ID
2 secs
4 seconds
4 seconds
3
3
3
FAXJ-1000 Listening Time
4
Ring Back Tones
4
4
5
FAXJ-1000 Ringing Appropriate Port
Called Device Answers
Note: If fast call processing is enabled (see Programming section C), the second 4-second listening time is eliminated, so
that the FAXJ-1000 rings the appropriate port after the first 4-second listening time. Enabling fast call processing can make it
more likely for a fax call to be incorrectly routed to the Phone 1 port because CNG tone is not detected.
2. Automatic Answer Mode Incoming Call Sequence, Called ID Disabled
CO Ring
1
Answer
FAXJ-1000 Listening Time
2
4 seconds
4 seconds
3
3
Ring Back Tones
FAXJ-1000 Ringing Appropriate Port
4
4
5
Called Device Answers
B. Manual Answer Mode
Note: If using distinctive ring service from the telephone company and distinctive ring is enabled (dip switch 2 set to ON), see Operation, section G.
In the manual answer mode, CO ringing passes directly through to the Phone 1 port. In this mode, the FAXJ-1000 waits for the call
to be manually answered by the Phone 1 port and then begins watching for fax CNG tones or a touch tone transfer command to
route the call. The Phone 1 port will continue to ring, subject to the Ring Limit (see Operation, section F). If the call is answered by
the Phone 1 port and a fax CNG tone is detected, the FAXJ-1000 provides a busy signal to Phone 1 and starts ringing the call to the
FAX port. If the call is answered by the Phone 1 port and a touch tone transfer command (see Operation section C) is detected
(from either phone), the FAXJ-1000 provides a busy signal to Phone 1 and starts ringing the call to the appropriate port.
C. Transfers
While the FAXJ-1000 is a four-port unit, only one port can be connected to the phone line at any
given time. If, for example, the Phone 1 port is using the line and any of the other ports tries to
make a call, they are given an internally-generated busy signal. However, the FAXJ-1000 has
the ability to transfer calls from one port to another.
Touch Tone
Calls are transferred by dialing "#" + the number associated with the port you want to transfer the
call to. These two touch tones must be the first touch tones dialed by the phone or device making
the transfer in order to prevent accidental transfers during other dialing sequences.
Port
#1
Fax
#2
Modem
#3
Phone 1
#4
Phone 2
When a transfer command is detected, the transferring port is provided with a busy signal and the FAXJ-1000 starts ringing the port
that the call is being transferred to. It keeps track of the port that initiated the transfer so it can ring that port back if the called port
doesn't answer. Any FAXJ-1000 port that is connected to the phone line can transfer and there is no limit to the number of transfers
on a given call.
Note: If a phone is wired on the CO LINE IN side of the FAXJ-1000 and you want to stop the FAXJ-1000 from transferring,
pick up the phone and dial #0 between the ringbacks. The FAXJ-1000 will then hang-up and you will have the call.
5
D. Touch Tone Routing
In the automatic answer mode, the FAXJ-1000 looks for touch tones as one method of routing the call to the correct device. These
touch tones are dialed at the calling end, most often by an automatic device like a modem. In this example, the REMOTE modem
dials the phone number of the FAXJ-1000, and then executes a series of pauses long enough to allow the call to connect (the CO
to produce one ring and the FAXJ-1000 to answer). After the FAXJ-1000 answers, the modem
dials a series of touch tone "2's” to signal that the call should be sent to the modem port (the
Touch Tone
Port
FAXJ-1000 needs to detect at least three touch tones to consider the string a valid command).
1-1-1
Fax
When the FAXJ-1000 detects the series of “2’s” has ended, it then starts ringing the modem port.
The chart to the right shows how the touch tones and the FAXJ-1000 ports are correlated:
It is also possible for the person calling the FAXJ-1000 to route themselves to one of four FAXJ1000 devices by dialing a “#” plus a touch tone 1-4 after the FAXJ-1000 has answered and while
the FAXJ-1000 is listening for CNG tone. “#1” steers the call to the Fax port, “#2” to the Modem
port, “#3” to the Phone 1 port and “#4” to the Phone 2 port.
2-2-2
Modem
3-3-3
Phone 1
4-4-4
Phone 2
E. Internal Calls
The internal call mode gives you the ability to create an “internal” call from one port of the FAXJ-1000 to any other port. This allows
the phones behind the FAXJ-1000 to selectively call any phone on another port and communicate with that phone. When the two
ports are connected together, the telephone line is disconnected so you don’t hear busy signals, re-order tones or intercept messages
while talking. It works like this:
When you go off hook on one of the ports, you are connected to dial tone from the telephone line. You then dial “#1” through “#4”
to ring another port (“#1” = Fax, “#2” = Modem, “#3” = Phone 1 and “#4” = Phone 2). When the “#1” through “#4” is dialed, the telephone line is disconnected and you begin to hear a simulated ringback tone (single frequency ringback tones – 500 Hz – 2 seconds
on, 4 seconds off), as the FAXJ-1000 sends ringing to the appropriate port. Interrupted ringing is provided to the appropriate port
until the call is answered or the port that originated the call hangs up (no limit to the number of rings). When the other port answers
the call, the two ports are connected together and can communicate. Once both phones hang up, the FAXJ-1000 returns to idle.
F. Ring Limit and Rollover
How incoming calls and Ring No Answer (RNA) situations are handled depends on the operational mode selected (automatic or
manual), the type of incoming call (voice, fax, modem, etc.) and how the call was sent to the port (transferred call, CNG detected,
etc.). The following charts show how calls are handled in both operational modes and all situations.
1. Manual Answer Mode
Call Type
Ring Limit 5 (DIP Switch 1 OFF)
Ring Limit 10 (DIP Switch 1 ON)
Any Inbound Call
1. 5 CO rings to Phone 1 port.
2. If RNA, FAXJ-1000 answers the
call and 5 rings to Fax port.
3. If RNA, FAXJ-1000 hangs up.
1. Unlimited number of CO rings to
Phone 1 port (FAXJ-1000 does not
answer).
Phone Answers, Fax
CNG is Detected
1. 5 rings to Fax port.
2. If RNA, FAXJ-1000 hangs up.
1. 5 rings to Fax port.
2. If RNA, FAXJ-1000 hangs up.
Distinctive Ring Routing to
Fax, Modem or Phone 2
1. 5 rings to selected port.
2. If RNA, FAXJ-1000 hangs up.
1. 5 rings to selected port.
2. If RNA, FAXJ-1000 hangs up.
Transferred Call
1. 5 rings to selected port.
2. If RNA, 5 rings to port originating
transfer (rollback).
3. If RNA, FAXJ-1000 hangs up.
1. 5 rings to selected port.
2. If RNA, 5 rings to port originating
transfer (rollback).
3. If RNA, FAXJ-1000 hangs up.
Call Type
Ring Limit 5 (DIP Switch 1 OFF)
Ring Limit 10 (DIP Switch 1 ON)
Voice Call
1. 5 rings to Phone 1 port.
2. If RNA, 5 rings to Fax port.
3. If RNA, FAXJ-1000 hangs up.
1. 10 rings to Phone 1 port.
2. If RNA, FAXJ-1000 hangs up.
Fax Call (CNG)
1. 5 rings to Fax port.
2. If RNA, 5 rings to Phone 1 port.
3. If RNA, FAXJ-1000 hangs up.
1. 5 rings to Fax port.
2. If RNA, 10 rings to Phone 1 port.
3. If RNA, FAXJ-1000 hangs up.
Touch Tone Routing or
Distinctive Ring Routing
Fax or Modem Port
1. 5 rings to Fax or Modem port.
2. If RNA, 5 rings to Phone 1 port.
3. If RNA, FAXJ-1000 hangs up.
1. 5 rings to Fax or Modem port.
2. If RNA, 10 rings to Phone 1 port.
3. If RNA, FAXJ-1000 hangs up.
Touch Tone Routing or
Distinctive Ring Routing
Phone 1 or Phone 2 Port
1. 5 rings to Phone 1 or Phone 2 port.
2. If RNA, FAXJ-1000 hangs up.
1. 5 rings to Phone 1 or Phone 2 port.
2. If RNA, FAXJ-1000 hangs up.
Transferred Call
1. 5 rings to selected port.
2. If RNA, 5 rings to port originating
transfer (rollback).
3. If RNA, FAXJ-1000 hangs up.
1. 5 rings to selected port.
2. If RNA, 5 rings to port originating
transfer (rollback).
3. If RNA, FAXJ-1000 hangs up.
2. Automatic Answer Mode
6
G. Distinctive Ringing
Distinctive ringing is an option provided by some telephone companies which permits extremely accurate routing of calls. When
using this feature, you are issued several telephone numbers while having only one actual telephone line. When dialed, each number
will ring "distinctively". The FAXJ-1000 can differentiate a distinctive ring cadence from a standard ring cadence and route the call
accordingly. "Normal" ring cadences are routed to the Phone 1 port while distinctive ringing is routed to the other ports.
On "normal" rings, the FAXJ-1000 will still monitor for fax CNG tones and touch tones, before sending the call to the Phone 1 port.
Note: If your "normal" ring is less than 1.8 seconds or a double ring, etc., you cannot use this feature.
When the distinctive ring option is enabled in the FAXJ-1000, the automatic and manual answer modes can still be selected. The
manual answer mode (dip switch 3 set to on) should only be used if telephone company voice mail is used on the same line as the
FAX-1000. In the manual answer mode, the FAXJ-1000 does not answer the line ("normal" ring patterns), allowing compatibility
with the telephone company provided voice mail. If there is no telephone company voice mail on the line, the automatic answer
mode (dip switch 3 set to off) should be used.
1. Automatic Answer Mode
In the automatic answer mode, the FAXJ-1000 monitors the ring pattern of the first CO (telephone company) ring. If the FAXJ1000 detects a distinctive ring pattern, it answers the call and starts ringing the device specified by the distinctive ring pattern.
If the FAXJ-1000 detects a "normal" ring pattern, it answers the call then starts generating ringback tones to the caller every
four seconds, while listening in the interval between ringbacks for fax CNG tones or touch tones to route the call (see Operation,
section D for a description of how incoming touch tones can be used to route calls). If fax CNG tone or touch tones are detected,
the FAXJ-1000 starts ringing the appropriate device, maintaining four seconds of off time between rings. If fax CNG tones or
touch tones are not detected after two ringbacks, the FAXJ-1000 starts ringing the Phone 1 port. The selected port is rung until
the ring limit is met (see Operation, section F).
2. Manual Answer Mode
In the manual answer mode, CO (telephone company) ringing passes directly through to the Phone 1 port. If the FAXJ-1000
detects a distinctive ring pattern, it stops allowing the CO ring to pass through to Phone 1 and starts ringing the device selected
by the distinctive ring pattern. If the ring cadence is a "normal" ring, the FAXJ-1000 waits for the call to be manually answered
by the Phone 1 port and then begins watching for fax CNG tones or touch tone transfer commands to route the call. The Phone
1 port will continue to ring, subject to the Ring Limit (see Operation, section F). If the call is answered by the Phone 1 port and
a fax CNG tone is detected, the FAXJ-1000 provides a busy signal to Phone 1 and starts ringing the call to the FAX port. If the
call is answered by the Phone 1 port and a touch tone transfer command (see Operation section C) is detected (from either
phone), the FAXJ-1000 provides a busy signal to Phone 1 and starts ringing the call to the appropriate port.
The drawings below show the ring cadences and the FAXJ-1000 ports they are correlated to:
2 seconds
Normal
Double Ring
PHONE 1 port
FAX port
Short / Short / Long
PHONE 2 port
Short / Long / Short
Modem port
7
Warranty
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem,
with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag,
sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or
freight collect shipments cannot be accepted. Ship cartons prepaid to: Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued.
This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the Viking product using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to
pay a restocking charge.
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase
from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics,
Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.)
number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by
use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty
does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY,
FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD
HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY)
OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION,
REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the side of this equipment is a label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive REN's on a telephone line may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of the REN's should not exceed five (5.0) To be certain of the
number of devices that may be connected to a line, as determined by the total REN's, contact the
local telephone company. For products approved after July 23, 2001, the REN for this product is part
of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are
the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately
shown on the label.
The plug used to connect this equipment to the premises wiring and telephone network must comply
with the applicable FCC Part 68 rules and requirements adopted by the ACTA. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this FAXJ1000 does not disable your alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or a qualified installer.
If the FAXJ-1000 causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service.
If trouble is experienced with the FAXJ-1000, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 (715) 386-8666
If the equipment is causing harm to the telephone network, the telephone company may request
that you disconnect the equipment until the problem is resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO
EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such
activities in the off-peak hours, such as early morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this
device is connected. This is to avoid damaging the equipment caused by local lightning strikes
and other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
Product Support: (715) 386-8666
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates
and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued
to incorporate such changes.
8
DOD# 261
Printed in the U.S.A.
ZF302310 Rev D
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