Nokia Lumia 520

Nokia Lumia 520
Nokia Lumia 520
Welcome to the
Nokia Lumia 520
9260487 Issue 1.0 EN-US
Psst...
This guide isn't all there is...
There's a user guide in your phone – it's always with you,
available when needed. On the start screen, swipe left, and
tap Nokia Care.
For the online user guide, even more info, a user guide in
another language, and troubleshooting help, go to
www.nokia.com/support.
Check out the videos at www.youtube.com/
NokiaSupportVideos.
For info on Nokia Service terms and Privacy policy, go to
www.nokia.com/privacy.
First start-up
Your new phone comes with great features that are
installed when you start your phone for the first time.
Allow some minutes for your phone to be ready.
2
Quick Guide
Nokia Lumia 520
Contents
Safety
4
Keys and parts
6
Get started
9
Get the basics
12
Try out the touch screen
13
Take your friends with you
16
Add a personal touch
17
Take photos and share
18
Product and safety information
24
3
Safety
Read these simple guidelines. Not following them may be
dangerous or illegal. For further info, read the complete
user guide.
SWITCH OFF IN RESTRICTED AREAS
Switch the device off when cell phone use is not
allowed or when it may cause interference or
danger, for example, in aircraft, in hospitals or
near medical equipment, fuel, chemicals, or blasting
areas. Obey all instructions in restricted areas.
safety.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free
to operate the vehicle while driving. Your first
consideration while driving should be road
INTERFERENCE
All wireless devices may be susceptible to
interference, which could affect performance.
QUALIFIED SERVICE
Only qualified personnel may install or repair
this product.
BATTERIES, CHARGERS, AND OTHER
ACCESSORIES
Use only batteries, chargers, and other
accessories approved by Nokia for use with this
device. Third-party chargers that comply with
the IEC/EN 62684 standard, and that can connect to your
device micro USB connector, may be compatible. Do not
connect incompatible products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.
4
GLASS PARTS
The device screen is made of glass. This glass
can break if the device is dropped on a hard
surface or receives a substantial impact. If the
glass breaks, do not touch the glass parts of the device or
attempt to remove the broken glass from the device. Stop
using the device until the glass is replaced by qualified
service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your device near
your ear while the speakerphone is in use.
5
Keys and parts
1
Connector for headphones and
speakerphones (3.5 mm)
2
Earpiece
3
Volume keys
4
Power/Lock key
5
Camera key
6
Back key
7
Start key
8
Search key
9
Micro-USB connector
10 Microphone
11 Camera lens
12 Speakerphone
6
7
Some of the accessories mentioned in this user
guide may be sold separately.
8
Get started
Before you start using your phone, remove the
back cover to insert the micro-SIM card.
Remove the back cover
Make sure the phone is switched off.
1. At the top of the phone, put your thumbnail in
the seam between the screen frame and the back
cover. Press the middle of the back cover, and
bend the cover to loosen the top hooks.
2. Press and bend the bottom part of the back
cover to loosen the side hooks, and remove the
cover.
9
Insert the micro-SIM and memory card
1. If the battery is in, lift it out.
2. Push the SIM into the SIM slot until it is fully
inserted. Make sure the contact area is face down.
3. If you have a microSD card, push the card into
the memory card slot until it locks into place.
10
Replace the battery and back cover
1. Line up the battery contacts, and put the
battery in.
2. Press the bottom edge of the back cover
against the bottom edge of the phone.
3. Press the back of the cover until it snaps into
place.
Charge the battery
Plug the charger into a wall outlet, and connect
the charger to your phone.
If the battery is completely discharged, it may
take several minutes before the charging
indicator is displayed or before any calls can be
made.
11
Get the basics
Make a call
1. Tap > , type in the phone number, and tap
call.
2. To end the call, tap end call.
To type in the + character, used for international
calls, tap and hold 0.
The + character only works from abroad. The +
character may not work in all regions. In this case,
enter the international access code directly.
Lock the keys and screen
Press the power key briefly.
To unlock, press the power key, and drag the lock
screen up.
12
Try out the touch screen
To use your phone, simply tap or tap and hold the
touch screen.
Swipe
Place a finger on the screen, and slide it in the
direction you want.
Zoom in or out
Place two fingers on an item, such as a photo, and
slide your fingers apart or together.
Tap and hold to open a menu
Place your finger on an item, until the menu
opens.
13
Get to know your phone
Your phone has two main views, making it easy for
you to keep up with what is going on and what's
where.
Start screen (1): Animated live tiles show missed
calls and received messages, the latest news and
weather forecasts, and more.
Apps menu (2): All your apps are listed here, all
neatly ordered.
Note: To switch between the views, simply
swipe left or right.
14
Switch between apps
When you've got lots of different things to do, it's
easy to switch between the tasks at hand.
1. Press and hold .
2. Swipe left or right, and tap the app you want.
Tip: To open a new app, press
app.
, and tap the
15
Take your friends with you
Get in touch with your friends, family, colleagues,
you name it. The People hub is the place to
manage all your contact info.
1. To transfer contacts from your old phone, on
the start screen, swipe left, and tap Transfer
my Data.
2. Follow the instructions shown, and tap
continue.
3. Switch Bluetooth on, select your old phone
from the list, and follow the instructions shown
on both phones.
Not all phones may be compatible.
If your old phone is a Windows Phone device, sync
your contacts to your Microsoft account, and
import them to your new phone straight from the
service.
Add a new contact
Tap People, swipe to all, and tap
Import contacts from a SIM card
Tap People, swipe to all, and tap
settings > import SIM contacts.
16
.
>
Add a personal touch
Your start screen contains live tiles that show you
what's going on.
Pin your favorite apps, browser bookmarks, and
more to the start screen. To pin, for example, an
app, swipe left to the apps menu, tap and hold the
app, and tap pin to Start.
To resize a tile, tap and hold the tile, and tap the
arrow , or . To rearrange tiles, tap and hold
a tile, drag it to a new place, and tap the screen.
Tip: To change the look and feel of your phone,
tap Settings > theme.
17
Take photos and share
Shoot photos with your phone camera, and share
them instantly.
1. To open the camera, press the camera key.
2. Press the camera key halfway down to lock the
focus. To take the photo, press the camera key
down fully.
3. You can share your photo right after taking it.
> share....
Just swipe right, and tap
To make your camera even better, tap > find
more lenses, and download new fun Nokia Lenses
apps from Store.
18
Create a Microsoft account
To get apps from Store or access more Microsoft
services, such as SkyDrive or Hotmail, your phone
guides you to create a Microsoft account.
You can also sign in to your existing Microsoft
account, which you use to access, for example,
Hotmail.
Your phone needs to connect to the internet. If
you don't have data plan, the data transmission
costs may pile up quickly. For info about possible
data costs, contact your network service
provider.
19
Save energy
You don't need to charge your battery so often
when you switch battery saver mode on. On the
start screen, swipe left, and tap Settings >
battery saver.
You can also do the following:
•
•
•
•
20
Close data connections, such as Bluetooth or
wireless networks, when you're not using
them.
Set your phone to check for new mail less
frequently.
Lower the screen brightness, and set the
screen to turn off after a shorter time.
Mute unnecessary sounds, such as key tones.
Nokia Care
For questions regarding your plans, billing or
network please contact your operator. For
questions regarding your Nokia product and
warranty, please visit the support pages for your
country at www.nokia.com/support.
21
Feature-specific instructions
Using services or downloading content may cause the
transfer of large amounts of data, which may result in data
costs.
The availability of payment methods depends on your
country of residence and your network service provider.
Important: This device is designed to be used with a
mini-UICC SIM card, also known as a micro-SIM card only.
A micro-SIM card is smaller than the standard SIM card.
Use of incompatible SIM cards may damage the card or
the device, and may corrupt data stored on the card.
Note: Switch the device off and disconnect the charger
and any other device before removing any covers. Avoid
touching electronic components while changing any
covers. Always store and use the device with any covers
attached.
Use only compatible memory cards approved for use with
this device. Incompatible cards may damage the card and
the device and corrupt data stored on the card.
Important: Avoid scratching the touch screen.
You can use USB charging when a wall outlet is not
available. Data can be transferred while charging the
device. The efficiency of USB charging power varies
significantly, and it may take a long time for charging to
start and the device to start functioning.
Do not connect products that create an output signal, as
this may damage the device. Do not connect any voltage
source to the audio connector. If you connect an external
device or headset, other than those approved by Nokia for
use with this device, to the audio connector, pay special
attention to volume levels.
22
You can send text messages that are longer than the
character limit for a single message. Longer messages are
sent as two or more messages. Your service provider may
charge accordingly. Characters with accents, other marks,
or some language options, take more space, and limit the
number of characters that can be sent in a single message.
The social networking services are third-party services
and not provided by Nokia. Check the privacy settings of
the social networking service you are using as you may
share info with a large group of people. The terms of use
of the social networking service apply to sharing info on
that service. Familiarize yourself with the terms of use and
the privacy practices of that service.
Important: Use encryption to increase the security of
your Wi-Fi connection. Using encryption reduces the risk
of others accessing your data.
Airplane mode closes connections to the mobile network
and switches your phone's wireless features off. Comply
with the instructions and safety requirements given by,
for example, an airline, and any applicable laws and
regulations. Where allowed, you can connect to a Wi-Fi
network to, for example, browse the internet or switch
Bluetooth on in airplane mode.
The availability, accuracy and completeness of the
location info depend on, for example, your location,
surroundings, and third party sources, and may be limited.
Location info may not be available, for example, inside
buildings or underground. For privacy info related to
positioning methods, see the Nokia Privacy Policy.
The software in this device includes software licensed by
Nokia from Microsoft Corporation or its affiliates. To
access the Windows Phone software license terms, select
Settings > about. Please read the terms. Please note
that by using the software, you accept the terms. If you
do not accept the terms, do not use the device or
software. Instead contact Nokia or the party from which
you purchased the device to determine its return policy.
23
Product and safety information
Network services and costs
You can only use your device on the WCDMA 850, 1900,
2100 and GSM/EDGE 850, 900, 1800, 1900 MHz
networks. You need a subscription with a service provider.
You may also need to subscribe to some features.
Make an emergency call
1. Make sure the phone is switched on.
2. Check for adequate signal strength.
You may also need to do the following:
•
•
•
•
Put a SIM card in the device, if supported by your
device.
Switch off the restrictions in your phone, such as call
restriction, fixed dialing, or closed user group.
Make sure airplane mode is not switched on.
If the phone screen and keys are locked, unlock
them.
3. Press .
4. Select .
5. Select .
6. Enter the official emergency number for your present
location. Emergency call numbers vary by location.
7. Select call.
8. Give the necessary info as accurately as possible. Do
not end the call until given permission to do so.
When you switch your phone on for the first time, you are
asked to create your Microsoft account and set up your
phone. To make an emergency call during the account and
phone setup, tap emergency call .
Important: Activate both cellular and internet calls, if
your phone supports internet calls. The phone may
attempt to make emergency calls both through cellular
networks and through your internet call service provider.
Connections in all conditions cannot be guaranteed. Never
24
rely solely on any wireless phone for essential
communications like medical emergencies.
Take care of your device
See the in-device user guide for important instructions on
how to take care of your device.
About Digital Rights Management
When using this device, obey all laws and respect local
customs, privacy and legitimate rights of others, including
copyrights. Copyright protection may prevent you from
copying, modifying, or transferring photos music, and
other content.
Battery and charger info
Use your device only with an original BL-5J rechargeable
battery. Nokia may make additional battery models
available for this device.
Charge your device with AC-20U charger. Charger plug
type may vary.
Third-party chargers that comply with the IEC/EN 62684
standard, and that can connect to your device micro USB
connector, may also be compatible.
The battery can be charged and discharged hundreds of
times, but it will eventually wear out. When the talk and
standby times are noticeably shorter than normal, replace
the battery.
Battery safety
Always switch the device off and unplug the charger
before removing the battery. To unplug a charger or an
accessory, hold and pull the plug, not the cord.
When your charger is not in use, unplug it. If left unused,
a fully charged battery will lose its charge over time.
Always keep the battery between 15°C and 25°C (59°F and
77°F). Extreme temperatures reduce the capacity and
25
lifetime of the battery. A device with a hot or cold battery
may not work temporarily.
Accidental short-circuiting can happen when a metallic
object touches the metal strips on the battery. This may
damage the battery or the other object.
Do not dispose of batteries in a fire as they may explode.
Obey local regulations. Recycle when possible. Do not
dispose as household garbage.
Do not dismantle, cut, crush, bend, puncture, or otherwise
damage the battery in any way. If a battery leaks, do not
let liquid touch skin or eyes. If this happens, immediately
flush the affected areas with water, or seek medical help.
Do not modify, attempt to insert foreign objects into the
battery, or immerse or expose it to water or other liquids.
Batteries may explode if damaged.
Use the battery and charger for their intended purposes
only. Improper use, or use of unapproved or incompatible
batteries or chargers may present a risk of fire, explosion,
or other hazard, and may invalidate any approval or
warranty. If you believe the battery or charger is damaged,
take it to a service center before continuing to use it.
Never use a damaged battery or charger. Only use the
charger indoors.
Additional safety information
Small children
Your device and its accessories are not toys. They may
contain small parts. Keep them out of the reach of small
children.
Medical devices
Operation of radio transmitting equipment, including
wireless phones, may interfere with inadequately shielded
medical devices' function. Consult a physician or the
medical device's manufacturer to determine if it is
adequately shielded from external radio energy.
26
Implanted medical devices
To avoid potential interference, manufacturers of
implanted medical devices recommend a minimum
separation of 15.3 centimeters (6 inches) between a
wireless device and the medical device. Persons who have
such devices should:
•
•
•
•
•
Always keep the wireless device more than 15.3
centimeters (6 inches) from the medical device.
Not carry the wireless device in a breast pocket.
Hold the wireless device to the ear opposite the
medical device.
Turn the wireless device off if there is any reason to
suspect that interference is taking place.
Follow the manufacturer directions for the
implanted medical device.
If you have any questions about using your wireless device
with an implanted medical device, consult your health care
provider.
Accessibility solutions
Nokia is committed to making mobile phones easy to use
for all individuals, including those with disabilities. For
more information, visit the Nokia website at
www.nokiaaccessibility.com.
Hearing
Warning: When you use the headset, your ability to hear
outside sounds may be affected. Do not use the headset
where it can endanger your safety.
Some wireless devices may interfere with some hearing
aids.
Nickel
Note: The surface of this device does not contain nickel
in the platings. The surface of this device contains
stainless steel.
27
Protect your device from harmful content
Your device may be exposed to viruses and other harmful
content. Take the following precautions:
•
•
•
•
•
Be cautious when opening messages. They may
contain malicious software or otherwise be harmful
to your device or computer.
Be cautious when accepting connectivity requests,
browsing the internet, or downloading content. Do
not accept Bluetooth connections from sources you
do not trust.
Only install and use services and software from
sources that you trust and that offer adequate
security and protection.
Install antivirus and other security software on your
device and any connected computer. Only use one
antivirus app at a time. Using more may affect
performance and operation of the device and/or
computer.
If you access preinstalled bookmarks and links to
third party internet sites, take the appropriate
precautions. Nokia does not endorse or assume
liability for such sites.
Operating environment
This device meets radio frequency exposure guidelines in
the normal use position at the ear or at least 1.5
centimeters (5/8 inch) away from the body. Any carry case,
belt clip, or holder for body-worn operation should not
contain metal and should position the device the abovestated distance from your body.
The sending of data files or messages requires a quality
network connection and may be delayed until such a
connection is available. Follow the separation distance
instructions until the sending is completed.
Parts of the device are magnetic. Metallic materials may
be attracted to the device. Do not place credit cards or
other magnetic storage media near the device, because
information stored on them may be erased.
28
Information on health
The U.S. Food and Drug Administration (FDA) and the U.S.
Federal Communications Commission (FCC) published
statements and questions and answers concerning
mobile telephones and health. Nokia encourages you to
visit these websites for updated information. You can
access the FDA website at www.fda.gov/RadiationEmittingProducts/
RadiationEmittingProductsandProcedures/
HomeBusinessandEntertainment/CellPhones/
default.htm and the FCC website at
transition.fcc.gov/oet/rfsafety/rf-faqs.html. Additional
health-related information is available from the World
Health Organization (WHO) at www.who.int/
mediacentre/factsheets/fs193/en/ and The National
Cancer Institute ("NCI") www.cancer.gov/
ncicancerbulletin/NCI_Cancer_Bulletin_092308/page7.
In the event that you are concerned about possible health
effects, the FDA suggests that you limit your own or your
children’s radio frequency (RF) exposure by limiting the
length of calls or by using handsfree devices.
Vehicles
Radio signals may affect improperly installed or
inadequately shielded electronic systems in vehicles. For
more info, check with the manufacturer of your vehicle or
its equipment.
Only qualified personnel should install the device in a
vehicle. Faulty installation may be dangerous and
invalidate your warranty. Check regularly that all wireless
device equipment in your vehicle is mounted and
operating properly. Do not store or carry flammable or
explosive materials in the same compartment as the
device, its parts, or accessories. Do not place your device
or accessories in the air bag deployment area.
Safety and texting while driving
Safety should be every driver’s first priority. Drivers must
obey all local laws that may include restrictions on the use
of mobile telephones or accessories while driving. If use
is legal, always keep your hands free to operate the vehicle
29
while driving and use a handsfree device whenever
possible. Suspend calls in heavy traffic or hazardous
weather. Get to know your mobile phone and its features
and make any necessary information inputs prior to
driving. Do not input data or engage in text messaging
while driving. Mobile telephones should not be used when
use may be a distraction to the driver.
The Cellular Telecommunications & Internet Association
(CTIA) has published further info and tips on safe use of
cellular telephones at www.ctia.org/consumer_info/
safety, which we encourage you to review.
Potentially explosive environments
Switch your device off in potentially explosive
environments, such as near gas station pumps. Sparks
may cause an explosion or fire resulting in injury or death.
Note restrictions in areas with fuel; chemical plants; or
where blasting operations are in progress. Areas with a
potentially explosive environment may not be clearly
marked. These usually are areas where you are advised to
switch your engine off, below deck on boats, chemical
transfer or storage facilities, and where the air contains
chemicals or particles. Check with the manufacturers of
vehicles using liquefied petroleum gas (such as propane
or butane) if this device can be safely used in their vicinity.
Certification information (SAR)
This mobile device meets guidelines for exposure to
radio waves.
Your mobile device is a radio transmitter and receiver. It
is designed not to exceed the limits for exposure to radio
waves recommended by international guidelines. These
guidelines were developed by the independent scientific
organization ICNIRP and include safety margins designed
to assure the protection of all persons, regardless of age
and health.
The exposure guidelines for mobile devices employ a unit
of measurement known as the Specific Absorption Rate
or SAR. The SAR limit stated in the ICNIRP guidelines is 2.0
30
watts/kilogram (W/kg) averaged over 10 grams of tissue.
Tests for SAR are conducted using standard operating
positions with the device transmitting at its highest
certified power level in all tested frequency bands. The
actual SAR level of an operating device can be below the
maximum value because the device is designed to use only
the power required to reach the network. That amount
changes depending on a number of factors such as how
close you are to a network base station.
The highest SAR value under the ICNIRP guidelines for use
of the device at the ear is 1.09 W/kg. Use of device
accessories may result in different SAR values. SAR values
may vary depending on national reporting and testing
requirements and the network band. Additional SAR
information may be provided under product information
at www.nokia.com.
Your mobile device is also designed to meet the
requirements for exposure to radio waves established by
the Federal Communications Commission (USA) and
Industry Canada. These requirements set a SAR limit of 1.6
W/kg averaged over one gram of tissue. The highest SAR
value reported under this standard during product
certification for use at the ear is 0.86 W/kg and when
properly worn on the body is 0.90 W/kg.
Nokia support messages
To help you take maximum advantage of your phone and
services, you may receive messages from Nokia. The
messages may contain tips and tricks and support. To
provide the service described above, your mobile phone
number, the serial number of your phone, and some
identifiers of the mobile subscription may be sent to Nokia
when you use the phone for the first time. This
information may be used as specified in the privacy policy,
available at www.nokia.com.
31
Copyrights and other notices
DECLARATION OF CONFORMITY
Hereby, NOKIA CORPORATION declares that this RM-915
product is in compliance with the essential requirements
and other relevant provisions of Directive 1999/5/EC. A
copy of the Declaration of Conformity can be found at
www.nokia.com/global/declaration/declaration-ofconformity.
The availability of products, features, apps and services
may vary by region. For more info, contact your Nokia
dealer or your service provider. This device may contain
commodities, technology or software subject to export
laws and regulations from the US and other countries.
Diversion contrary to law is prohibited.
THE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS
IS". EXCEPT AS REQUIRED BY APPLICABLE LAW, NO
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE
ACCURACY, RELIABILITY OR CONTENTS OF THIS
DOCUMENT. NOKIA RESERVES THE RIGHT TO REVISE THIS
DOCUMENT OR WITHDRAW IT AT ANY TIME WITHOUT
PRIOR NOTICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, UNDER NO CIRCUMSTANCES SHALL NOKIA OR ANY
OF ITS LICENSORS BE RESPONSIBLE FOR ANY LOSS OF
DATA OR INCOME OR ANY SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES HOWSOEVER
CAUSED.
Reproduction, transfer or distribution of part or all of the
contents in this document in any form without the prior
written permission of Nokia is prohibited. Nokia operates
a policy of continuous development. Nokia reserves the
right to make changes and improvements to any of the
products described in this document without prior notice.
32
Downloading of maps, games, music and videos and
uploading of images and videos may involve transferring
large amounts of data. Your service provider may charge
for the data transmission. The availability of particular
products, services and features may vary by region.
Please check with your local Nokia dealer for further
details and availability of language options.
FCC/INDUSTRY CANADA/MEXICO NOTICE
This device complies with part 15 of the FCC rules and
Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received,
including interference that may cause undesired
operation. Any changes or modifications not expressly
approved by Nokia could void the user's authority to
operate this equipment.
Note: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio
or television reception, which can be determined by
turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the
following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and
receiver.
Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
33
•
Consult the dealer or an experienced radio/TV
technician for help.
© 2013 Nokia. All rights reserved. Nokia, Nokia Care, Nokia
Connecting People, Lumia, HERE, and Nokia Music are
trademarks or registered trademarks of Nokia
Corporation. Nokia tune is a sound mark of Nokia
Corporation. Other product and company names
mentioned herein may be trademarks or tradenames of
their respective owners.
© 2013 Microsoft Corporation. All rights reserved.
Microsoft, Windows and the Windows logo are trademarks
of the Microsoft group of companies.
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by Nokia is
under license.
This product is licensed under the MPEG-4 Visual Patent
Portfolio License (i) for personal and noncommercial use
in connection with information which has been encoded in
compliance with the MPEG-4 Visual Standard by a
consumer engaged in a personal and noncommercial
activity and (ii) for use in connection with MPEG-4 video
provided by a licensed video provider. No license is
granted or shall be implied for any other use. Additional
information, including that related to promotional,
internal, and commercial uses, may be obtained from
MPEG LA, LLC. See www.mpegla.com.
34
NOKIA MANUFACTURER'S LIMITED
WARRANTY FOR NOKIA WITH
WINDOWS PHONE
Note: This Manufacturer's Limited Warranty
(“Warranty”) is applicable only for authentic Nokia
products with Windows Phone sold through Nokia
authorized channels in the United States of America and
Canada.
1. GENERAL
This Warranty for the Nokia product(s) included in the
original sales package ("Product") is provided by Nokia Inc.
for Products purchased in the United States of America
and by Nokia Products Limited for Products purchased in
Canada. As applicable, “Nokia” as used throughout,
means either Nokia Inc. or Nokia Products Limited.
Your Product is a sophisticated electronic device. Nokia
strongly encourages you to read and follow its user guide.
Please also note that your Product may contain parts,
which can be damaged if not handled very carefully.
During the warranty period, Nokia or a Nokia authorized
service center will remedy defects in materials and
workmanship that result in Product failure during normal
usage free of charge and in a commercially reasonable
time by either repairing or replacing your Product at its
option. If Nokia replaces the Product, the replacement
Product will be subject to your rights set forth in this
Warranty for the remaining warranty period of the original
product.
2. WARRANTY PERIOD
The warranty period starts when the Product is sold to an
end-user for the first time. This can be evidenced either
by (i) the proof of purchase issued by the first retailer or
(ii) the date Your Product has first been registered by
Nokia.
Nokia warrants the items in the sales pack as follows:
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1
Twelve (12) months for the main device;
2
Twelve (12) months for the main device battery and
accessories (i.e. chargers and headsets);
3
If your device came packaged with a removable
memory card, the warranty on that memory card is
twenty-four (24) months; and
4
Three (3) months for the CD-ROM and carrying cases.
No repair or replacement will renew or extend the
warranty periods. However, original or replacement parts
or replacement Products provided under this Warranty will
be covered by this Warranty for the remainder of the
original warranty period or for ninety (90) days from the
date of repair or replacement, whichever is longer.
3. HOW TO OBTAIN YOUR WARRANTY SERVICE
If you reside in the United States of America and want
more information on how to obtain your warranty service,
please visit www.nokia.com/us-en/.
If you reside in Canada and want more information on how
to obtain your warranty service, please visit
www.nokia.com/ca-en/.
When contacting Nokia for a warranty service, please have
the following information readily available:
•
•
•
•
36
Your name, address, telephone number, Nokia user
account details, and other contact information;
Your Product type, name, model number, product
code, and serial number, which are available from the
sales package of your Product;
Date and place of purchase, as well as the name of
the retailer from whom your Product was first
purchased; and
A short description of the issue affecting your
Product.
If you visit a Nokia authorized service center for
assistance under this Warranty, please remember to bring
along a copy of the original proof of purchase.
You must inform Nokia or a Nokia authorized service
center of the issue affecting your Product within a
reasonable time from noticing it and always before the
applicable warranty period expires (see section 2 above).
4. WHAT THIS WARRANTY DOES NOT COVER
Nokia does not provide a warranty for the following:
1
User guides;
2
Any third party software, settings, content, data, or
links installed or downloaded onto your Product at
any time;
3
Nokia and third party services or enabling clients
(please read the terms and conditions that may
accompany the services to review your applicable
rights and obligations);
4
Normal wear and tear;
5
Reduced charging capacity of the battery, which is a
result of the natural end of life process of batteries;
6
Defects or damage caused by: (a) misuse, (b)
exposure to abnormal conditions, improper storage,
exposure to moisture or dampness, (b) not using your
Product in accordance with the user guide, (c) using
your Product with, or connecting it to, any product,
accessory, software, or service not manufactured or
supplied by Nokia, (d) any products combined with
your Product by a third party, or (e) other acts beyond
Nokia’s reasonable control;
7
Damage caused by hacking, cracking, viruses, or
other malware, or by unauthorized access to services,
accounts, computer systems or networks;
37
8
Pixel defects in your Product’s display that are within
the scope of industry standards.
9
Loss or corruption of, or damage to, data or the
recreation or transfer thereof even if such loss was a
result of a defect in the Product
10 Nokia software. For the purposes of this Warranty, all
software (including updates and upgrades) that Nokia
has preinstalled on the Product and which is
necessary for its normal operation is considered
Nokia software. Nokia does not warrant that any
Nokia software (including updates and upgrades)
provided with, in, or for your Product will meet your
requirements, work in combination with any hardware
or software not provided by Nokia, that the operation
of Nokia software will be uninterrupted or error free
or that any defects in the software are correctable or
will be corrected. Software (including updates and
upgrades to software) is provided “as is” and “as
available” without any express or implied warranties
or representations of any kind, and Nokia disclaims
any such warranties and representations to the fullest
extent permitted by applicable law. Without limiting
the generality of the foregoing, NOKIA EXPRESSLY
DISCLAIMS ANY WARRANTIES OR REPRESENTATIONS
OF NON-INFRINGEMENT, FITNESS FOR A PARTICULAR
PURPOSE OF THE SOFTWARE (INCLUDING UPDATES
AND UPGRADES TO SOFTWARE), OR THAT THE
SOFTWARE (INCLUDING UPDATES AND UPGRADES TO
SOFTWARE) IS ERROR FREE OR ITS USE
UNINTERRUPTED. For Nokia software related defects,
Nokia or a Nokia authorized service center will make
available the latest version of the Nokia software for
re-installation on your Product. Some Nokia software
may be subject to separate license terms. Please refer
to www.nokia.com or the license terms, which apply
to the Nokia software, for information on support
that may be available for it.
This Warranty is not valid if:
38
1
Your Product has been (a) opened, modified, or
repaired without Nokia’s authorization, or (b) repaired
with unauthorized spare parts. Unauthorized repair or
replacement of any Parts in the Product will, to the
fullest extent permitted under applicable law, void
this Warranty and any of your rights set forth herein.
2
Your Product's serial number, the mobile accessory
date code, or the IMEI number has been removed,
erased, defaced, altered or if these are illegible in any
way.
3
Your Product has been exposed to moisture, to
dampness or to extreme thermal or environmental
conditions or to rapid changes in such conditions, to
corrosion, to oxidation, to spillage of food or liquid or
to influence from chemical products.
4
The software your product runs on has been
modified.
5. OTHER IMPORTANT NOTICES
An independent operator provides the SIM card and the
cellular or other network or system on which your Product
operates. Therefore, Nokia does not assume any
responsibility for the operation, availability, coverage,
services, or range of the cellular or other networks or
systems. Before Nokia or a Nokia authorized service
center can repair or replace your Product, the operator
may need to unlock the SIM-lock or other lock that may
lock your Product to a specific network or operator. In
these situations, please first contact your operator and
request it to unlock your Product.
All parts of your Product that Nokia has replaced become
Nokia’s property. When repairing or replacing your
Product, Nokia may use new or re-conditioned parts or
products.
If this Warranty does not cover your Product or the issue
based on which it requires service, Nokia and its
authorized service centers reserve the right to charge for
39
the repair or replacement of your Product, as well as a
handling fee.
Your Product may contain country specific elements,
including software. The warranty services available in a
particular country may be limited to the Products and
country specific elements available in that country. Also,
if your Product has been re-exported from its original
destination to another country, your Product may contain
country specific elements that are not considered a
defect under this Warranty even if they would not be
operational.
6. LIMITATION OF NOKIA'S LIABILITY
This Warranty is your sole and exclusive remedy against
Nokia and Nokia's sole and exclusive liability with respect
to defect and damage in your Product. This Warranty
replaces all other Nokia warranties and liabilities, whether
oral, written, (non-mandatory) statutory, contractual, in
tort, or otherwise, including, without limitation, and where
permitted by applicable law, any implied conditions,
warranties, or other terms as to satisfactory quality or
fitness for a particular purpose. However, this Warranty
shall neither exclude nor limit i) any of your legal
(statutory) rights under the applicable laws or ii) any of
your rights against the seller of the Product.
TO THE EXTENT PERMITTED BY APPLICABLE LAW(S),
NOKIA SHALL NOT UNDER ANY CIRCUMSTANCES BE
LIABLE, EITHER EXPRESSLY OR IMPLICITLY, FOR ANY
DAMAGES OR LOSSES OF ANY KIND WHATSOEVER
RESULTING FROM LOSS OF, DAMAGE TO, OR
CORRUPTION OF, CONTENT OR DATA OR THE
RECREATION OR TRANSFER THEREOF EVEN IF SUCH LOSS,
DAMAGE, OR CORRUPTION WAS A RESULT OF A DEFECT IN
YOUR PRODUCT AND FOR ANY LOSS OF PROFIT,
PRODUCTS OR FUNCTIONALITY, BUSINESS, CONTRACTS,
REVENUES OR ANTICIPATED SAVINGS, INCREASED COSTS
OR EXPENSES, OR FOR ANY INDIRECT, CONSEQUENTIAL
OR SPECIAL LOSS OR DAMAGE. NOKIA’S LIABILITY SHALL
BE LIMITED TO THE PURCHASE VALUE OF YOUR PRODUCT.
The limitations in this clause 6 shall not apply in case of
40
Nokia’s gross negligence or intentional misconduct or in
case of death or personal injury resulting from Nokia’s
proven negligence.
Please note that you should always back up all data and
content (including, without limitation, any license
numbers and activation codes) stored on your Product
before taking your Product in for service since service
activities will erase all data from your Product.
United States: Nokia Inc. 200 South Mathilda Sunnyvale,
California 94086
41
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