The Complete Amadeus Manual

The Complete Amadeus Manual
The Complete
Amadeus Manual
Jasir Alavi
Sign In/ Sign Out
HEJI
Amadeus Work Areas
Amadeus provides six (6) work areas in which a travel agent may sign-in to. These work areas are known as
Agent Assembly Areas (AAA’s). The work areas could be considered as six separate connections to
Amadeus where you can create or modify reservations. The six work areas are each given an identifier A
through F.
The command to display the status of the work areas is:
JD
Screen Display
Any work area will automatically sign-out if left idle for a 3-hour period. Any data pending in that work area
will be ignored.
Sign In/Sign Out Command
The Amadeus system requires each user to sign-in and identify themselves so that the users sign-in code
can be recorded in reservations. The sign-in command is often referred to as "Jump In" due to the command
identifier JI.
There are two duty codes used in the JI command, Agent Sell (travel agents only) (AS) and Supervisor
(SU).
Command Format
JI<Agent Sign / Duty Code>
Example
JI1234AB/AS
Other Commands and Options
JI*1234AB/AS
Sign into all six work areas A, B, C, D, E, F.
JD
Display your work area status.
JMB
Move from current work area to work area B.
JO
Sign out of current work area only
JOA
Sign out of specific work area A (Jump Out)
JO*
Sign out of all work areas A/B/C/D/E/F
JXC
Move to work area C with existing Sign in by default
Practice Training
HEJJ
The Practice Training system is a part of the Amadeus Central System where you can simulate transactions.
In this way, you can experience working in the Amadeus Central System without affecting real flight
inventory.
The system appends the notation *TRN* to your screen displays to indicate that you are using Practice
Training.
The Practice Training system sign in command identifier is JJ.
Command Format
JJ<Agent Sign> / <Duty Code>
Command Example
JJ1234AB/AS
Sign next available work area into Practice Training
system
Screen Display
Other Commands and Options
JMA Move from current work area (using Practice Training) to work area A.
JO
Sign out of current work area.
JD
Display work area status
Command Recall/History
Command Recall is a function that allows you to re-display your previous entries.
You may have received an error response and need to re-enter your entry .
You may edit and re-enter with the command recall function key.
The history function key allows you to visually see what entries you have imputed and what the system has
responded, however you are unable to edit it
You can also access Command Recall with the following commands:
Hold down the ALT key and the ARROW up button, this is another version which allows you to run through
various commands you entered by using your arrow keys.
Recall Entry
You can recall the last entry or entries , you have made in the Amadeus Central System.
RE
RE2
RE/LONG
To recall your last entry.
To recall the entry made before last entry.
To recall the entry that is too long for your terminal.
Amadeus Information System (AIS)
The Amadeus Information System (AIS) is a central source of reference information, which is maintained by
Amadeus and service providers. The information stored in AIS is referenced using a structure consisting of 3
levels: Category, Subject & Page.
The command identifier for AIS is GG and is often referred to as "Go Get".
Command Format
GG<Category><Topic><Sub-topic>
Command Examples
GGAIS
Display AIS Main Menu
GGA
Alphabetical list of all categories in AIS, starting with A
GGPCAAF
Display information on access and function level of Air France
GGPCALFUN
Display information on function level for all airlines
GGPCALACC
Display information on access level for all airlines
GGPCALCOU
List of carriers with origin country.
GGAIRBA
Display airline information specifically for British Airways
GGPCALCOU
Display list of users with origin country
GGHTLUI
Display hotel information specifically for Utell
GGCARZI
Display car information specifically for Avis
GGCARZDLON
Display information for Budget Car Rental in London
GGCOUFR
Display country information for France
GGAPTNRT
Display airport information for Narita Airport in Tokyo
GGWEADEL
Display present weather information for Delhi
GGCODEW
Display airline industry codes beginning with the letter W
GGNEWS
Display AIS news information, system enhancements and updates
GN
Display the AIS update summary panel for today and yesterday
GN7
Display update summary panel for today and the last 7 days
GGAMAIN
Display Amadeus helpdesk information for the national marketing company in India
GGAMAINTRA
Display training schedules
GGAUXIN
Display of IVS package "Source" (on subscription only)
GGFQT
Display of Fare related information
GGCAL98DEC
Display of Calendar for requested Year and Month.
GGAMAINQRG
Quick reference guide for Reservation entries
GGAMAINQRT
Quick reference guide for Ticketing entries
GGALLIANCES
Display information on airline alliances
GGAIRBAINDIA
Newly created information page for British Airways for India (also for AF , AC , SQ)
GGRAIIN
Indian Railways Pages
GGAMAINTKT
Displays the pages of ticketing guidelines created by Indian NMC
GGAMAINLCL
Displays the local contacts of airlines
GGAMAINUSE
Displays useful information like airline queue addresses
AIS Scrolling Commands
MD
Move Down
MU
Move Up
MT
Move to Top
MB
Move to Bottom
MP
Move Previous, last information can be redisplayed
MPGG
Move to Previous to the last AIS screen display.
GP1
Go to Page 1
MS49
Move to Screen line number 49
Help System
HEHE
The Amadeus Help System is an automated reference guide to the functions of the Amadeus Central
System. Help contains explanations and examples of all aspects of Amadeus commands.
You may use the Help function at any time. After accessing Help, you can continue with your previous
activity.
Command Format
HE
Command Example
HEAIS then GPDIS
Screen Display
Display help regarding the access to Amadeus
Information System (AIS)
Command Examples
HE HELP
Display help on help
HE
Display help subject index
HE N
Display help index on subjects beginning with N
HEJI
Display help relating to the Sign -in command JI.
HE/
Display online help for your attempted command when you receive
a format error.
HESTEPS
Step wise guide for key Amadeus functionalities
Help System Scrolling Commands
MU
Move Up
MD
Move Down
MT
Move to the Top
MB
Move to the Bottom
MS104
Move to Screen line number 104
GP4
Go to Page 4.
Print AIS and Help
GL
Print an entire page
HEGL
GL/30
Print a specific number of lines (30) starting from the first line
currently displayed on the screen
GL4-18
Print a range of lines (4 through 18)
Encode/Decode
HE CONVERT
The travel industry and Amadeus use codes to represent various unique items. The most typical is the use
of IATA location codes to cities and airports. e.g. SYD = Sydney, Australia.
The process used to convert a full name of an item into a code is referred to as Encoding. Decoding is the
reverse process and therefore displays the description of a given code.
City/Airport
The Amadeus system provides two variations to the same command to display a location. The first by
entering a name of location and the second by entering a city/airport code.
DANBHUBANESWAR
Screen Display
Display City Name Bhubaneshwar (Encode the city
name)
Command Examples
DANMAHABALIPURAM/S
Display associated airport for a location that does
not have an IATA airport/city code
DACHND
Decode Airport Code HND
DACTYO
Decode City Code TYO
Country / Currency
DCBRAZIL
Encode Country name Brazil
DCBR
Decode Country code BR
Screen Display
State / Province
DNSQUEBEC
Display Name State (encode) Quebec
DNSARKANSASUS
Display Name State Arkansas in USA
DNSUSTN
Display Name State (decode), country code US, state
code TN
DNSAU
Display Name States within country code AU
Airline
The airline decode/encode consists of one command that accepts either the airline name or airline carrier
code.
DNALUFTHANSA
Display Name Airline Lufthansa
DNALH
Display Name Airline LH
DNA 220
Display Name Airline with iata ticketing code
Equipment
DNEAIRBUS
Display Name Equipment AIRBUS.
DNE777
Display Name Equipment 777
Car Company
DNCAVIS
Display Name Car AVIS
DNCZI
Display Name Car ZI
Hotel Chain
DNHSHERATON
Display Name Hotel SHERATON
DNHSI
Display Name Hotel SI
Conversions
Metric and Temperature Conversions
DKMK95
Convert miles to kilometers
DKKM120
Convert kilometers to miles
DKPK100
Convert pounds to kilograms
DKKP40
Convert kilograms to pounds
DKCF37
Convert Celsius to Fahrenheit
DKFC96
Convert Fahrenheit to Celsius
Date and Time Calculations
HEDK
HEDD
DDMAD
Display current date and time in Madrid (MAD)
DD19JAN01
Display Day of the Week
DDLAX1500/MUC
Display the date and time in Munich when it is 1500
hours in Los Angeles
DDOSA/DEL
Display time difference between Osaka and Delhi
DDNCE1800/SYD0500+2
Display calculated elapsed flying time for a flight
DD12APR/-35
Determine the date a number of days before a
specific date
DD15MAR/21
Determine the date a number of days after a specific
date
Mathematical Calculations
DF134;55;21
Addition
DF324-257
Subtraction
DF152*8
Multiplication
DF5115/82
Division
DF513P10
Percentage
HEDF
CREDIT CARD APPROVAL HEDE
REQUEST
MANUAL
APPROVAL
DECCAX371431003456784 / 0601 / INR 55600 /
AF
Take an approval on American Express Card
whose validity is June 2001 for Rs 55600 on AF.
Note:- Approval code is not saved in the system and cannot
be retrieved or cancelled.
CARD CODES
HECC . 190
AX
VI
CA
DC
CX
DS
EC
American Express
Visa
Master Card
Diners Club
Choice
Discover
Euro Card
Timatic
HETI
The Timatic system is an automated version of the Travel Information Manual (TIM) and can be used to view
Health and Visa information.
The commands to display health and visa information masks are:
TIFV
Visa information
TIFH
Health information
TIFA
Both visa and health information
Screen Display
Example
A passenger is a resident of India who is departing from Singapore visiting London, transiting Dubai, and
final destination New York
Sample Screen Display
Other Command Formats
TIHELP
How to use Timatic
TINEWS
Display current news for Timatic users
TIRULES
Display of updated Timatic rules
TIRGL
Display group codes
TIRGL/SCHS
Display member countries for Group code
(e.g. SCHS = Schengen States)
TILCC/ITALY
Display list of city codes for the country Italy
TIDFT/KIX/CS
Display custom information for airport code KIX
(available subjects CS=Customs, CY=Currency,
GE=Geography, HE=Health, PA=Passport, TX=Local
Airport Taxes, VI=Visa)
TIRH/S4-6
Display health information for segments four to six from a
PNR
Timatic Scrolling Commands
MD/MU
Move Down to next / Move Up to previous Timatic page
MB
Move to Bottom of Timatic pages
MP
Move to Previous Timatic page (redisplay)
Timatic in PNR
You can request information about a passenger's travel requirements using the existing
information in itinerary segments by using one of the following transaction codes:
TIRV
Visa information
TIRH
Health information
TIRA
Health and visa information
Passenger's nationality is required only if you ask for visa information; and the air segment is always
mandatory.
Command Format
<Timatic transaction code>/NA<Country Code>/S<Air Segment No.>
Note: When displaying information for multiple segments, timatic interprets all intermediate destinations as
transit points, regardless of dates.
Availability Displays
HEAN
The Amadeus system provides different types of airline availability displays. The availability type determines
the order in which flights are displayed.
Availability Types
Type Code Description
A
Availability by Arrival
Displays flights in arrival time order, including flights that arrive up
to two hours prior to time specified.
D
Availability by Departure
Flight availability is displayed in departure time order and starts
with flights departing up to one hour before the specified time.
N
Neutral Availability
Displays flights departing one hour before the time specified in
your entry. Non-stop flights are displayed in order of departure
time. Direct and connecting flights appear in order of shortest
elapsed flying time.
Command Format
A<Type Code><Date><Origin><Destination><Optional Entries....>
Command Example
AN30AUGMNLBKK
Screen Display
Airline Access Indicators
Indicator Sign
:
Description
Amadeus Access Update
•
•
•
•
.
Amadeus Access Sell
•
•
•
/
•
•
•
•
•
Amadeus Full Access is the combination of Amadeus
Access Update and Amadeus Access Sell.
Amadeus always mirrors the exact status of the airline’s
inventory regarding availability and schedules.
Bookings made are transmitted immediately to the
airline and simultaneously decreased from the airline’s
own inventory.
The airline’s own record locator is sent back through the
Record Return function.
Seat confirmations are guaranteed.
Booking action code: HK (holding confirmed).
Direct Access
•
•
•
•
•
•
Blank
Seats sold from any Amadeus display are immediately
confirmed or rejected by the airline. So booking
confirmations are guaranteed.
The airline’s own record locator is sent to Amadeus and
included in the PNR through the Record Return function.
Booking action code: HK (holding confirmed).
Amadeus Full Access
•
*
Real-time schedule information including flight
irregularities is shown in Amadeus principal displays.
Seat counts are fully numeric: 9 stands for 9 or more
seats available and any figure below 9 indicates the
actual number of seats left.
Sales will be limited to the sales quota per class of
service indicated by the participating airline.
Booking action code: SS (seat sold).
Connects users to the airline’s own flight inventory on a
secondary, carrier-specific display.
Gives immediate, up to date information on seat
availability, flight schedules as well as flight information
and seat maps.
Sales are reported to the target airline in a teletype
message sent after EOT.
Seat sales made are guaranteed (no reject permitted).
The airline’s own record locator may optionally be sent
to Amadeus and included in the PNR through the
Record Return function.
Booking action code:
LK (holding confirmed),
NK (Holding confirmed awaiting record locator Return).
Standard Access
•
Flight schedules and availability are updated weekly via
tape or teletype message.
Sales reported to the target airline via teletype message
after EOT.
A booking is considered as accepted after 24 hours
unless the airline returns with an acceptance or a denial
message within 24hours.
Booking action code: SS (seat sold).
•
•
•
Access Table
Connectivity
Indicators
Standard
Access
Direct
Access
Direct Access
Record Return
Amadeus
Access Sell
Amadeus
Access
DR
DRR
1AS
1A
(*)
(*)
(.)
(/)
NO
(not possible)
YES
YES
NO
(although
possible)
NO
(although
possible)
YES, 24 hrs after
receipt of sell TTY
message
YES
YES
YES
YES
NN
LK
LK
LK
LK
Dependant if
record return
carrier
NO
YES
(once HK enter RL)
YES
(enter RL)
YES
(enter RL)
(blank)
Do I need to Link
Up
Guaranteed
Confirmation
Sell Status
Other Carrier
Reloc Available
Please refer to GGPCA YY (YY = Airline code) for more details on carrier specific access and function
levels.
Optional Availability Entries
Option
Explanation
0700 or 7P Time
/A
Airline
Display flights with specified airline preference eg. /ASQ
/A-
Exclude Airline
Display flights excluding specified airline preference e.g. /A-UA
/B
Number of Seats Required
Display flights with minimum specified seats. e.g. /B4
/C
Class of Booking
Display flights with a class preference. e.g. /CQ
/K
Cabin Type
Display flights with a specific cabin as (F) First, (C) Business,
(Y) Economy e.g. /KF
/F
Flight Type
Display flights with a preference of (N) Non-stop, (D) Direct or
(C) Connecting. e.g.. /FN
/X
Connection point
Display flights that connect via the specified point eg. /XBKK
/X-
Exclude Connection Point
Display flights that connect excluding the specified viapoint.
e.g. /X-AUH.
/O
On-line Connection
Display flights with connections on the same airline
Command Examples
AD13JUNDEBOM0700/AAI
AN29AUGLONBOM/ABA/CB
AA5OCTLAXSYD/XHNL/ADL,QF
Display availability by departure for
nominated date, city pair, departure time
with specific airline
Display availability for nominated date,
city pair, airline preference BA and class
preference B
Display availability arriving on a
nominated date, city pair and
connection point HNL on DL and QF
(connection point option must precede
airline option)
AN/15DECBOMNBO/AAI
Display availability for seven day search
for nominated city pair and airline AI
AN15DECBOMAUH/CJ/B3
Display neutral availability for nominated
city pair, class and number of seats
required.
ANSA/MAASIN
Display neutral availability for specific
day (Saturday) of the week
AN6/HKGBOM
Display neutral availability for specific
day (Saturday) of the week
AN*A7JULAMSBKK
Display Star Alliance by adding the code
*A in the availability or schedule entry
(i.e for AC , AN , LH , NZ , RG , SK , TG
and UA)(cannot combine with /A- &/xoptions), refer GGALLIANCES.
ANOW19NOVBRUMIA
Display one world by adding the code
OW (i.e for AA,Ay,BA(inc
DI,IJ),CP,CX,IB(inc.AX)and QF(cannot
combine with /A- & /X- options),refer
GGONEWORLD
Availability Change Entries
The availability change entries are used as follow-up entries after you have entered an initial availability
entry. The identifier for availability change commands is AC.
Command Examples
ACSYD
Change departure city
AC//PAR
Change destination city
AC09FEB
Change date
AC5
Change date to five days later
AC-3
Change date to three days earlier
AC1500
Change Time
AC/ALH
Change Airline preference
AC/AYY
Change display to all Airlines
AC/CS
Change preferred class
ACR
Change to return availability same date
ACR6
Change to return six days later
ACR15FEB0700
Change to return availability, specified date and time
ACSN
Change availability to Schedule Neutral display
ACFQ
Change availability to Fare Quote display
ACL4
Change Amadeus Availability display to Direct Access
for the airline on line 4 of availability display
ACL1/2
Change connecting flights on line 1 to Direct Access for
leg 2
Availability Scrolling Commands
MD
Move down to the next screen of information
MU
Move up to the next screen of information
MT
Move to Top
MB
Move to Bottom
MO
Move original to the first screen of the availability
request
MN
Move next, to an availability for the next date
MY
Move yesterday, to an availability display for yesterday
MPAN
Move previous Availability Neutral, to redisplay a
cleared screen
Dual City Pair Availability
The Dual City Pair Availability command allows the user to display two city pairs on the one screen display.
The "*" character is used to separate the criteria for the two city pairs.
You may use any of the availability types as part of your Dual City Pair Availability entry.
Any of the optional availability entries may be used with the Dual City Pair Availability.
Please note these commands are not available in Direct Access.
Command Example
AN12DECBOMDXB*24DEC
Display neutral availability departing 12DEC
from BOM to DXB, returning 24DEC from DXB
to BOM
Screen Display
Other Command Examples
AN26AUGMAABOM/A9W*
Dual City Pair, same day return
AN03MARCCUSIN*15MAR
Dual City Pair return 15 Mar
AN04DECDELFRA*08DECMUCPAR
Dual City Pair, different dates and city pairs
AN15MARDELSIN/ASQ/CM*20MARSINSFO/AUA
Dual City Pair, different dates, city pairs and
airline preferences
Dual City Pair Change Command Examples
ACBLR*
Change first city pair origin point
AC//NYC*
Change first city pair destination point
AC*NYC
Change second city pair origin point
AC*//LAX
Change second city pair destination point
AC12SEP*22SEP
Change both first and second city pair dates
AC*
Change a single availability to dual city pair return
Dual City Pair Scrolling Commands
MDF
Move Down first city pair
MDS
Move Down second city pair
MUF
Move Up first city pair
MUS
Move Up second city pair
Direct Access Availability
The Direct Access Availability entries can be used to display the Last Seat Availability for carriers that
participate in Amadeus as Direct Access carriers (*), as well as Amadeus Access Sell (.) and some
Amadeus Access(/)(see GGPCAYY , replace YY with airline code). The availability shown comes directly
from the carriers own system.
When you sell a seat from a Direct Access availability you receive a special status code which indicates that
the sale was made directly from the carrier’s own flight inventory.
You may enter a Direct Access availability either by using an initial Direct Access entry or by converting from
a Neutral, Departure, or Arrival availability.
If using Direct Access as an initial command you simply prefix the AD or AN command with the number 1
followed by the airlines Carrier Code. e.g. 1EK
From the availability screen you can access Direct Access by double clicking with your mouse on the twoletter airline code.
Command Example
1EKAD10DECBOMDXB
Display Direct Access availability from the EK
reservations system
1YY/
Redisplay Direct access availability
HE DIR YY
Direct Access entries supported by an airline where
YY is the airline code.
Screen Display
Other Command Examples
1SQAD03NOVSINBKK1600 Direct Access into SQ request departure time 1200
1MHAD22OCTKULMAA
Direct Access into MH
Direct Access Change Commands
The Direct Access change entries are used to modify an initial Direct Access Availability command.
1EKACR12DEC
Change EK Direct Access display to return on 12 DEC.
1SQAC8NOV0800
Change SQ Direct Access Availability departure date to
08 NOV with specific departure time.
1MHAC25OCT
Change MH Direct Access Availability departure date
preference
Direct Access Scrolling Commands
1XXMD
Move Down in an airline Direct Access display
1XXMU
Move Up in an airline Direct Access display
1XXMT
Move to Top of an airline Direct Access Display
1XXMB
Move to Bottom of an airline Direct Access display
XX = Changeable airline code
Schedule Display
HESN
The Amadeus Schedule display allows you to display flights for airline carriers, as well as those who do not
provide reservations access to their flights in Amadeus.
There are two differences between an availability and a schedule display:
1.
2.
By default Amadeus displays all participating airlines flights scheduled for the requested city pair,
even when they are closed for sales.
In order to display flights for airlines that have no sales agreement with Amadeus, the option /AYY
is mandatory. The flights are displayed without a posting level after the class code.
The Schedule command allows the same types and options as used with the Amadeus Availability
commands. The command identifier for Schedules is S.
Command Format
S<Type Code><Date><Origin><Destination>/<Optional Entries....>
Command Example
SN10DECDELDXB
SN31AUGCCUDAC/AYY
Screen Display
Schedule Display Change Commands
The Schedule display change entries are used as follow-up entries after you have entered an initial
availability entry. The identifier for schedule change commands is SC.
Command Examples
SCSYD
Change departure city
SC//PAR
Change destination city
SC09FEB
Change date
SC1500
Change Time
SC/ALH
Change Airline preference
SCR
Change to return schedule same date
SCR15FEB0700
Change to return schedule, specified date and time
SCAN
Change schedule to Availability Neutral display
SCTN
Change schedule to Timetable display
Schedule Scrolling Commands
MD
Move down to the next screen of information
MU
Move up to the next screen of information
MT
Move to Top
MB
Move to Bottom
MO
Move original to the first screen of the schedule request
MN
Move next, to a schedule display for the next date
MY
Move yesterday, to a schedule display for yesterday
MPSN
Move previous Schedule Neutral, to redisplay a cleared
screen
Timetable Display
HETN
The Amadeus Timetable displays flights operating during a specified one-week period. The display contains
flights of all airlines for which schedule is submitted to Amadeus.
To display flights of airlines that do not have a sales agreement with Amadeus, add the airline preference
option /AYY to the end of your command.
The Timetable command allows the same types and options used in the Amadeus Availability commands.
The command identifier for Timetables is T.
Command Format
T<Type><Date><Origin><Destination>/<Optional Entries....>
Command Example
TN10SEPWASNYC
TN01SEPDACCCU/AYY
Screen Display
Operating Day Codes
Code
Explanation
1 through to 7 Flight operates on specified day(s) of the week, where
Monday = Day 1
D
Flight operates Daily
X
Flight operates Daily Except for specified Days
Timetable Display Change Commands
The Timetable display change entries are used as follow-up entries after you have entered an initial
timetable entry. The identifier for timetable change commands is TC.
Command Examples
TCSYD
Change departure city
TC//PAR
Change destination city
TC09FEB
Change date
TC1500
Change Time
TC/ALH
Change Airline preference
TCR
Change to return timetable same date
TCR15FEB0700
Change to return timetable, specified date and time
TCSN
Change timetable display to Schedule Neutral display
TCAN
Change timetable display to Availability Neutral display
Timetable Scrolling Commands
MD
Move down to the next screen of information
MU
Move up to the next screen of information
MT
Move to Top
MB
Move to Bottom
MO
Move original to the first screen of the timetable request
MN
Move next, to a timetable display for the next date
MY
Move yesterday, to a timetable display for yesterday
MPTN
Move previous Timetable Neutral, to redisplay a cleared
screen
Flight Information
HEDO
The Flight Information stored and displayed in Amadeus provides the most up-to-date information about the
operation of a particular flight both before and after departure. The flight information available in Amadeus is
provided by airlines.
The flight information can be displayed using the standard command or by using a short-cut command from
a Passenger Name Record (PNR), Availability or Schedule display.
Command Format
DO<Flight No>/<Optional Date>/<Optional City Pair> If past date required can only access up to three
days
or
DO<Line number from a PNR, an availability or a schedule display>
Command Example
DOLH760/08FEB/FRADEL
Screen Display
Other Command Examples
DOUA001
Display Operating information for UA001, no date
specified(default date is today)
DOUA001/15OCT Display Operating information for UA001 on the 15th Oct
Display Operating information for flight appearing on line 3 of
availability, schedule or PNR display
DO3
AmadeusPro Minim Flight Information
You can quickly obtain the same flight information received when you use the DO command by using your
mouse in the AmadeusPro Minim environment
Procedure
Display an Availability, Schedule or PNR.
Move your mouse pointer to the flight number, then double-click the left mouse button.
1.
2.
Minimum Connecting Times
HEDM
On the Amadeus system use this transaction to show the minimum time passengers must allow to make a
connection between flights at an airport or city.
You can request a minimum connection time (MCT) display for :
•
•
•
Speicfic airline(s) at a particular city
Connections between terminals
Multiple airports serving the same city
Your entry can contain a maximum of two airline codes and two airport codes.
Command Examples
Display minimum connecting time for two flight
DM2/4
segments in a PNR
DMJFK
Display minimum connection time for specific airport
DMLON
Display minimum connection time table for multiairport city
DMLGW-LHR
Display minimum connection time between specific
airports
DMSIN1
Display minimum connection time for specific terminal
DM3
Display minimum connection from line 3 of an
availability
DMQF/HKG/CX
Display minimum connection from one airline to
another via a transit point
DMORYW-CDG2B
Display minimum connection time for specific
terminals at different airports
Connection Codes
Code Explanation
D/D
Domestic to Domestic
D/I
Domestic to International
I/D
International To Domestic
I/I
International to International
Sell Air Segment
HESS
The systems provide two main command methods of selling an air segment.
1. Short Sell
2. Long Sell
This method requires the user to first display an Amadeus
availability display before selling using line numbers from the
availability display as a reference
This method requires that the user provide the flight number,
departure date, origin point, destination point and number of seats
required into the command entry.
The command identifier for sell is SS.
Short Sell
Command Format
SS<No of Seats><Class><Availability Line No>
Command Example
SS1Y1
Sell 1 Y class seat from line 1 of availability display.
Other Command Examples
SS2DC3
SS1C1*11
Sell 2 seats, D class on first leg and C class on secon d leg
from flights shown on line 3 of availability display
Sell 1 C class seat on line 1 of Dual City Pair Availability display
and sell same class from line 11
SS2F3*C11
Sell 2 F class seats from line 3 of Dual City Pair A vailability
display and sell 2 C class seats from line 11
AmadeusPro Minim Short Sell
In AmadeusPro Minim you can use your mouse to sell 1 or more seats from an availability display.
Procedure to Sell 1 Seat
1. Display an Availability.
2. Move your mouse pointer to the class you wish to sell, then Double Click the left mouse button.
Procedure to Sell More Than 1 Seat
1.
2.
3.
4.
5.
Display an Availability.
Move your mouse pointer to the short sell button shown as S1 on the AmadeusPro Minim Speed
Mode Button Bar. Click the left mouse button.
A list from 1 to 9 will display representing the number of seats that you wish to book.
Move your mouse pointer to the button with the number of seats you wish to book, then Click the
left mouse button.
Move your mouse pointer to the class that you wish to book, then double-click the left mouse
button.
Long Sell (Direct Sell)
Command Format
SS<Carrier><Flight No><Class><Date><Origin><Destination><No of Seats>
Command Example
SSNZ102Y12OCTSYDAKL2
Screen Display
Waitlist Segment
The Amadeus availability displays indicate the availability of different classes on a particular flight. If the
class you wish to book has an availability indicator of 0 (zero) or L, this indicates that the class is not
available but the flight waitlist is open.
You may use either the Short Sell or Direct Sell commands to waitlist a flight. The action code PE is used to
identify in the command that you wish to waitlist the flight.
Command Examples
SS1Y2/PE
Waitlist 1 seat Y class for the flight shown
on line 2 of availability display using Short
Sell command
SSBA142L20SEPDELLHRPE2
Waitlist 2 seats L class on specified flight
using Long Sell command
Screen Display
Open Segment
HESO
The Open Segment command is used if a client wishes to purchase a journey but does not wish to reserve a
specific flight or date. This is most commonly used where a client requires a return ticket but wants to leave
the return open dated. An Amadeus PNR cannot be composed purely of open segments. If the first
segment in the PNR is an open segment it must include a date.
The command identifier for Open Segments is SO and is often referred to as "Sell Open".
Command Format
SO<Carrier Code><Class><Origin><Destination>
Screen Display
Command Examples
SOAZYBOMROM
Create Open Segment for carrier AZ and class Y
between BOM and ROM
SOAZY05NOVROMBOM
Create Open Segment for carrier AZ in Y class and
between ROM and BOM for specified date
Arrival Not Known Segment
HESI
The ARNK segment indicates that it is not known how the passenger proceeds from the arrival city of the
previous segment to the departure city of the next segment.
If you know the arrival date, you can add this in your entry, you can also add passenger association.
The system automatically places the ARNK segment between the non-sequential segments if you do not
enter a date.
Command Examples
SIARNK
SIARNK20NOV/P2
Screen Display
If the passenger is holding a ticket , you can add his flight details to maintain continuity in the PNR
Command SIKL171C28JUNAMSCPHHK2/08501120
SCREEN DISPLAY
RP / DEL1A0980
1.
2.
3.
AF/35 J 08MAY 4 BOMPAR HK1 2310 2 0210 0805 343 0 SB
SR 711 C 11MAY 4 PAR ZRH
SR 192 C 15MAY 1 ZRH BOM HK1 A 1210 2355 M11 0 L5
Passive Segment, Service Segment & Ghost Segment
PK status is used for Ticketing.
Passive Segment "PK" is used to insert a flight segment that has been reserved in a system other than
Amadeus. When you enter a Passive Segment you use a special status code in a sell command. The
special code ensure that seats are not sold again from the airline’s inventory, but a message is sent to the
airline to verify that the reservation exists in the airline system. However, different participating airlines have
different policies in handling, of which you can find the information on GGPCAXX page for each of them.
Moreover, you can neither enter a Passive Segment on a non-participating carrier nor on an Amadeus
system user airline. For the latter you must contact the carrier and arrange to take over the booking.
HK status is used for Ticketing and Service Request (OSI & SSR).
Service Segment "HK" is similar to the passive segment. The significant differences are that the status code
is HK instead of PK and you can enter OSI and SSR elements associated to this segment. Nevertheless, not
all airlines support this function level. It cannot be used with a system-user airline either. You can also find
the information of the service segment function level of each participating airline on the GGPCAXX page.
GK status is used for either Pricing or PNR/Itinerary information.
"GK" segment is essentially used for pricing or itinerary information. The information is never sent to the
relevant airline. Ghost segment can also be used for Amadeus system and non-system user airlines.
Passive / Service / Ghost Segment Status Codes
Code
Explanation
PK/
Passive Segment, confirmed status in external system
PL/
Passive Segment, waitlisted status in external system
HK/
Service Segment, confirmed status in external system
GK/
Ghost Segment, confirmed status in external system
GL/
Ghost Segment, waitlisted status in external system
GN/
Ghost Segment, requested status in external system
Command Format
SS<Flight No><Class><Date><Origin><Destination><Status Code><No of Seats>/<Optional Departure and
Arrival Time>/ <Booking Record Locator>
When the passive segment is a published scheduled flight, inputting times is not necessary, as the system
will append these automatically.
Command Examples
SSAC863J15JULDELYYZHK1/JG305Z
SS1Y2/PK/GJJU8K
Sell Service Segment for flight
PR730, F Class departing 15JUL
from MNL to FRA, 1 seat, and record
locator JG305Z
Sell Passive Segment, 1 seat Y
class Line 2 and booking held with a
record locator of GJJU8K
SS2Y4/GK/BAC99K
Sell Ghost Segment, 2 seats Y class
Line 4
Memo Segment
The Memo Segment can be used to handle products booked outside of Amadeus. You can use them for any
purpose within your own organization, for example booking local tours,hotels,cars or travel insurance.These
will appear on the itinerary displays and prints.
Command Format
RU1A<Action Code><Number of Services Required><City Code><Date>/<199-character free-flow text. >
Command Example
RU1AHK1BOM12SEP/THEATER TICKETS BOOKED, TO BE DELIVERED TO PAX HOTEL.
Memo segments are not placed automatically on a queue.You have to manually queue a PNR that contains
a MemoSegment . The agent working on that queue will be able to update the status code (provided the
required security access has been placed in the PNR), and queue the PNR back to the requesting agent.
The following status code changes can be performed:
From
HN
KK
HK
To
KK ,HK, UC, NO, UN
HK, UC, NO ,UN
UC, NO, UN
Note: You can request a Memo Segment in a PNR that does not contain any other segment, thereby
creating a "Memo PNR"
Passenger Name Record
HEPNR
A Passenger Name Record (PNR) is a reservations record stored in Amadeus containing details for a
particular passenger or group of passengers.
A completed PNR must contained at least one of each of the following mandatory elements:
Name Element (NM)
Itinerary Element (SS)
Telephone Element (AP)
Ticketing Arrangement Element (TK)
Received From Element (RF)
The itinerary component of the PNR may consist of Air, Hotel or Car segments, or a combination thereof.
Screen Display of PNR
An Amadeus PNR is held in the database up to three days after the last flight segment of the PNR
has flown or cancelled.
Name Element
HENM
The Name element is used to add the names of the passengers who are represented in the PNR.
Command Format
NM<Number of Names With the Same Surname><Surname>/<First Name or Initial><Title>
Command Examples
NM1BIRLA/K K MR
Add single name element for 1 passenger
surname BIRLA, initial K K and title MR.
NM2KHANNA/JATIN
MR/RADHA MRS
Add two passenger names, same surname.
NM1SHARMA/AJAY
MR1GUPTA/RAKESH MR
Add two passenger names, different surnames
NM1AHUJA/PUNEET MSTR
(CHD)(ID08YRS)
Add single name element for a child aged 08
years.An OS message is sent automatically to
the airline.
NM1BHATIA/RENU MRS
(INF/JANE)
Add adult name and associated infant named
Jane. Used where infant does not occupy a seat
Screen Display
Complex Example
NM2MENON/A MR/B MRS(INF/ANU)2JONES/C MRS/G MSTR(CHD)(ID06YRS)
Telephone (Contact) Element
HEAP
The Telephone (Contact) element is used to store the contact telephone information for the passengers on
the PNR.
Telephone contacts entered into the PNR do not generate to the airlines and therefore are entered
for the travel agent’s information only.
If you wish to send these contact details in a message to an airline, the information must be entered
into an OSI element.
OSI elements are discussed later.
You can append to the telephone element, an indicator that describes what type of telephone contact is
shown.
Recommended Contact Indicators
Indicator
Explanation
H
Passengers Home / Hotel Contact
B
Passengers Business Contact
A
Travel Agency Contact
M
Mobile Contact
Command Format
AP<Text of Telephone Number>- <Contact Indicator>
Command Examples
AP
If you make the AP entry alone
without any additional data, the
system automatically creates a
contact element for the agency
based on the data contained in
the travel agents office profile
(see HEPV)
APDEL 91 11 335 1155 - B
Add Business contact in Delhi
APBOM 91 22 496 0704 - H/P1
Add Home telephone number for
Passenger displayed in name
element 1 of PNR.
APCCU91 33 280 5349 - H/P1-3,5
Add Home telephone number for
Passengers displayed in name
elements 1 through to 3 and 5
AP DEL 91 3321122 BEFORE 8AM AFTER 8PM- Add Home Telephone number
H
with free flow message
Screen Display
Ticketing Arrangement Element
HETK
The Ticketing Arrangement element (TK) is used to indicate what the current ticketing arrangement status is
of the PNR.
Ticketing Arrangements entered into the PNR do not generate to the airlines and therefore are
entered for the travel agent’s information only.
If you wish to send these details in a message to an airline, the information must be entered into an
OSI/FH element.
The TK element has codes that are used to indicate the changing ticketing status of the PNR.
Ticketing Arrangement Codes
Code
Explanation
TL<Date></Time></- Free
Flow>
Ticketing Time Limit
The day and local time that the PNR will be
ticketed. If you use this option the PNR will be
appear on the Time Limit reminder queue (Q8C1)
for the date and time specified. You can add upto
14 characters of Free Flow text to TK element
OK
Ticketing is OK
The booking has been ticketed.
DO<Date>
Ticketing is Domestic (Time Limit).Itinerary
where all flights are within the same country.
Automatic Queue Placement to Q8C3
IN<Date>
Ticketing is International (Time Limit).
Itinerary where all flights are not within the same
country. Automatic Queue placement to Q8C5.
Command Format
TK<Ticketing Arrangement Code>
Command Examples
TKTL11SEP/0800
Add ticketing time limit date and time (time is
optional)
TKOK
Add ticketing arrangement, PNR is Ticketed.
TKTL10NOV/0700/P1
Add ticketing time limit for passenger
appearing in name element 1
TKTL12NOV/- HOLDINGTKT
Add ticketing time limit and free flow text
HOLDING TKT
Screen Display
Received From Element
HERF
The Received From element is used to store the name of the person who creates or modifies a PNR. After
the PNR has been stored using the End Transaction command, the RF element is transferred to the PNR
History
Command Format
RF<Text>
Command Example
RFMR KHANNA
Add received from element, Mr Khanna is the person
requesting the creation or modification of a PNR
Screen Display Example
End Transaction
HEET
The End Transaction is the last mandatory entry for creating a new PNR or modifying a retrieved PNR.
When you make this entry, the system checks the PNR to ensure that all the mandatory elements are
present and correct, and that there are no inconsistencies.
Command Examples
ET
End transaction and exit current PNR.
ER
End transaction and Retrieve the PNR again.
ETK
End transaction, update the active advice codes and move the
inactive advice codes to PNR history.
ERK
End transaction, update the active advice codes and move the
inactive advice co des to PNR history and redisplay PNR.
Screen Display
AmadeusPro Minim ET/ER
To perform the ET or ER Commands in AmadeusPro Minim, you may also use the ET and ER buttons
located on the Speed Mode Button Bar
To do this, move your mouse pointer the ET or ER button, then Click the left mouse button.
Ignore PNR
HEIG
The Ignore (IG) command is used to ignore and discard any additions or modifications to a new or existing
PNR.
Command Examples
IG
Ignore PNR, discard all additions or modifications.
IR
Ignore and Retrieve PNR. You cannot use it with a newly created PNR.
Screen Display
AmadeusPro Minim Ignore
To perform the IG or IR Commands in AmadeusPro Minim, you may also use the IG and IR buttons located
on the Speed Mode Button Bar
To do this, move your mouse pointer to the IG or IR button, then Click the left mouse button.
Combining PNR Elements
The Amadeus system enables you to add many different PNR elements as you wish in a single transaction.
This is accomplished by separating each command with a semi-colon (;)
Command Example
NM1SHAH/P MR;APAMD 91 79 499 3987- H;TKOK;RFMR SHAH
PNR Retrieval
HERT
To retrieve a stored PNR you will require either the passenger name or PNR Record Locator.
The command identifier for PNR Retrieval is RT. To display a full list if all of the possible PNR Retrieval
options use the HERT command entry.
Command Examples
RT/B
Retrieve PNR for surname beginning with the letter B
RT/HARRIS
Retrieve PNR for passenger surname HARRIS.
RT/ANAND/A MR
Retrieve PNR for passenger surname ANAND, initials A and title
MR.
RT/RT
Display more details on PNR retrieval Name List
RT1
Retrieve PNR shown on line 1 of PNR Name List
RT0
Return to PNR Name List
RTM05MGX
Retrieve PNR using PNR record locator M05MGX
RTAI701/15DECBOM-BROWNS
Retrieve PNR by flight and name
RT / DELI22167 - ANAND
Retreive PNR by name for another office when extended security
agreement is in place.
RT / SINGH * A
Retreive PNR by name with active segments only.
Retrieval Within a PNR
HERT
Command Examples
RT
Redisplay current retrieved PNR
RTA
Display Air segments only of PNR
RTI
Display of Itinerary only of PNR
RTG
Display General Facts (OS,SR,AB,AM,RC,RM) elements only of
PNR
RTN
Display Name Elements only of PNR
RTP
Display Passenger Data only of PNR
RTH,C
Display Hotel and Car segments of a PNR
RTK,J
Display Ticketing elements and Contact elements of a PNR
RTSVC
Retrieve service details for all flight in displayed PNR
RTSVC3 Retrieve service details for segment 3 of displayed PNR
RL
Display airline Record Locator.
RETRIEVE A MULTI LIST
HELM
To retrieve a multilist of a flight, of the passengers that booked through your office you would enter the
following :
Command Examples
LM/BA142/15OCT/DELLON-D
Display Passenger list on BA142
LM3
Display record of the third passenger on
the list
LM0
Redisplay the multilist
LM/BA142/15OCT/DELLON-P
Print Passenger list on BA142
SEARCH BY OFFICE
HELMB
To search through PNRs that you control and produce a list.They can be displayed on your terminal, sent to
a printer, or placed on a queue.
Command Examples
LMB - A(AF)/Q0C0
Place all PNRs that contain the airline
code AF on Q0C0
LMB - DELI22197 - A(AF)/Q0C1
Search for PNRs belonging to another
office identification
LMB - A(AF)C(P)/Q0C2
For more than one search option
LMB/PS
Display the search table, i.e. the
Processing Status
LMB/X2
LMB/XALL
Status table is full, to request another
search you can delete one request in the
status table
Status table is full, to request another
search you can delete all the requests in
the status table
Some options you can use are:
Code Explanation
Example
A
Airline Code
LMB-A(AF)
LMB-A(AF,LH,BA)
B
Boarding Point
LMB-B(DEL)
LMB-B(DEL,BOM)
C
Class of service
LMB-C(F)
LMB-C(F,P)
D
Travel date, or date ranges
LMB-D(15MAY)
LMB-D(15MAY-20MAY)
K
Creation date, or date ranges
LMB-K(15FEB)
LMB-K(15FEB-20FEB)
N
Auxiliary segments
LMB-N(CAR)
LMB-N(CAR,HHL)
T
Ticketed PNRs (TKOK,FH)
LMB-T(TKOK)
LMB-T(FH)
V
Without ticketing information (without FH) LMB-V(FH)
W
Segment status code
LMB-W(HL)
LMB-W(*K)
Y
Unticketed PNRs (no TKOK element)
LMB-Y(TL14MAR)
LMB-Y(TL14MAR- 17MAR)
Z
Frequent flyer number
LMB-Z(IB-465576)
Other Service Information Element
HEOS
The Other Service Information (OS) element is primarily used to advise airline personnel of special
information to assist in passenger handling.
The OS message is an information message only and does not require a response from the airline.
As an airline industry practice, cancellation of "OSI" is not generated to an airline.
Command Format
OS<Carrier Code><Message Text>
Command Examples
OSLHCTCBDEL 91113351155
Add OS message to PNR to
advise Lufthansa airline onl y of
passengers home contact in
Delhi.
OSYYCIP MD COCA COLA
Add OS message advising all
airlines (YY) of CIP passenger
OS RA TKNO 285 0123456789/P1
Screen Display
Add OS message to PNR to
advice Royal Nepal the ticket
number for passenger 2 in the
PNR.
Special Service Request Element
HESR
The Special Service Request (SR) element is used to request a special service for a passenger(s). The SR
element differs from the OS element . It is a special service that requires a reply from the airline.
The special services used in the SR command consist of a four letter code standardized across the
international travel industry. Most special service codes refer to specific service and others require extra text
to be added to accurately define the request.
To access the help pages on the SR codes use the command HE SR, and to display a list of four letter
codes go to MS314.
Command Format
SR<Special Service Code>
or
SR<Special Service Code>-<Message text>
Command Examples
Request Vegetarian Meal (VGML) for all passengers
and all flight segments of PNR
SRVGML
SR*VGML
Create temporary single SSR with YY carrier code. At
End Transaction,all the necessary individual SSR items
are created for the itinerary. If you modify or add a
segment to a booking after an SSR explosion has been
entered you need to enter in the command EX to do a
manual explosion.
SRBBML/P1
Request Baby Meal (BBML) for passenger 1 only for all
flight segments.
SRSPML-NO ONION
Request Special Meal (SPML) for all passengers and
all flight segments, requires text to define actual
requirements.
SRXBAG-1BOX
90X75X60CMTTL
54KG/P2/S3
Request for Excess Baggage with Free Flow
information for passenger 2 and flight segment 3 only.
Request for specific action to be taken by any carrier in
SROTHS-FREE TEXT the PNR. (For carriers that are not system users, this
can be used to queue information to them). If it is
applicable for only one carrier, you may segment and
passenger associate this SSR.
Remark Elements
HERM
The Amadeus system provides two types of remarks that may be added to a PNR.
The remark types are:
General Remark (RM)
Confidential Remark (RC)
Itinerary Remark (RIR)
General Remark
The General Remark command is used to load remarks in a PNR, any Amadeus user that has access to the
PNR can read all general remarks.
A PNR can contain a maximum of 127 general remarks, and, each remark can have up to 124 characters.
Command Example
RM PLS MAIL TKTS TO PAX
Add general remark to PNR
Confidential Remark
A Confidential Remark is a comment in a PNR that can only be viewed when the PNR is retrieved in the
office where the message was entered.
Command Example
RC VISIT IS CONFIDENTIAL
Add confidential remark to PNR
Itinerary Remark
The Itinerary Remark, as its name suggests, is used to add remarks to the PNR that will appear on the
clients printed itinerary.
Itinerary remarks added to the PNR that can be segment associated, and will appear just below their
associated segment of the printed itinerary. They may only be associated to flight segments however.
Unassociated itinerary remarks print at the bottom of the itinerary below all of the segments.
Command Examples
RIR THANK YOU FOR CHOSSING
AMADEUS TRAVEL
Add an Itinerary Remark
RIR LIMOUSINE TRANSFER FROM
AIRPORT TO HOTEL/S3
Add an Itinerary Remark associated
to segment 3 of PNR. The comment
will print below the segment that it is
associated to, on the itinerary.
Option Element
HEOP
You can use the Option element to place a newly created or retrieved PNR to a specific office, on for a
specified date.
You can queue a PNR to any office that has authority to retrieve it. Upto 8 option elements can be included
in each PNR.
The most common use of the Option element is to set reminders so that the booking will appear on the
Option Queue for the date(s) specified.
Command Format
OP<Date>/<Text>
Command Example
OP15MAY/CHECK SUPPORTING DOCUMENTS FOR VISA APPLICATION
Other Command Examples
OP22AUG,30AUG/SEE PNR REMARKS
Add Option element to PNR so that it will be placed on the Option Queue on 22AUG and 30 AUG.
OPDELI23711/17JUL/ARRANGE FOR CAR PICKUP FROM DEL APT
Queue PNR to specified office on specified date.
Address Elements
HEAB AM
The address elements are used to record the different types of address information for the passenger in the
PNR.
The address appears on the itinerary.
There are two types of address elements and take upto 126 characters of free flow text . Enter a comma(,)
to indicate each
new line of information.
Address Elements
Command
Explanation
AB<Text>
Address Billing
The client billing address.
AM<Text>
Address Mailing
The client mailing address
Command Examples
AB MR J KHANNA, COCA COLA, 32A ROHIT HOUSE, TOSLTOY MARG, NEW
DELHI 110001
AM MR M HARRIS, 10 JANPATH, NEW DELHI 110001
Seat Assignment
Add billing address
to PNR.
Add mailing address
to PNR
HEST
The Amadeus system provides you with the ability to place seat requests into PNR for your passengers.
This is often known as Advance Seat Reservation because you would normally obtain your seat allocation
when at the airport.Advance seat Request entries can only be made for flight segments with one of the
following status codes - HK , RR , KK , TK , LK , SS , KL.
There are three types of seat assignment requests:
•
•
•
Basic Seat Request
Specific Seat Request
Seat Wish
Basic Seat Request
Command Format
ST (for non-smoking seat request)
ST/S (for smoking seat request)
Area Options
Code
Explanation
B
Bulkhead Seat
W
Window Seat
A
Aisle Seat
Specific Passenger Options
Code
Explanation
I
Infant
U
Unaccompanied Minor
H
Handicapped
M
Medically OK for travel
Command Examples
ST/P3
Request a non-smoking seat for Passenger no.3
ST/S/A/S2
Request smoking aisle seats for all passengers on Air Segment
no.2
ST/WU
Request non-smoking window for unaccompanied minor
ST/S/S5/P2-4
Request smoking seats for Passenger no. 2 to 4 on Air Segment
no.5
ST/W/P1,3/S4,6
Request two non-smoking window seats for Passenger no.1 & 3
on Air Segment no.4 & 6
Seat Map
HESM
The Seat Map facility is an option available to airlines who wish to display their aircraft seat maps in the
Amadeus system. The seat maps show allocated and available seats.
Seat maps can be displayed using a PNR air element or by using a command entry containing the specific
flight details.
The Seat Map can also be displayed with the mouse by double clicking on the Class Code.
Command Format
SM<PNR Airline Element No>
or
SM<Flight No>/<Class>/<Date><Origin><Destination>
Command Examples
Display seat map for flight and class shown on
SM3
element 3 of PNR
SMLH3433/D/25MARATHFRA
Display seat map for specific flight and class,
no PNR present.
SM/2/C
Display seat map of specific class for specific
flight on line no.2 from the availability display
SM/3/2/C
Screen Display
Display seat map of specific class for the
connecting flight on line no.3 from the
availability display
Specific Seat Request
Because of the two types of Seat Maps available in Amadeus there are two ways of requesting a seat and
the system responses on the Advance Seat Reservation segments will differ.
Most Airlines will not allow access to their seat maps outside of a 30-day period before flight departure. It is
advisable to check the GGPCAXX page regarding Advance Seat Reservation requirements for each
individual airline.
On the previous page you have a display of a direct access seat map. Please note that each Airline decides
on the design of their seat map.
The Seat Request facility is used when a passenger wishes to request a specific seat number. This is most
commonly used with the seat map facility, which shows allocated and available seats.
Command Format
ST/<Seat No>
Command Examples
Request specific seat number for all passengers and all
ST/12A
segments of PNR
ST/11A-D
Request range of seats
ST/33H/S2
Request seat 33H for segment 2 of PNR only
ST/4K/S4/P1 Request seat 4K for segment 4 and passenger 1 only
ST/4K/6K
Request non-consecutive seats
Seat Wish
When advance seat reservation (ASR) (using either Basic or specific Seat request) are not possible, for
example if the departure date of the flight is outside the date range that is set by the airline, you can indicate
seating preference using a seat wish entry.
Seat Preference Codes
Code
Explanation
NSSA
Non-Smoking Aisle Seat
NSSB
Non-Smoking Bulkhead Seat
NSST
Non-Smoking Seat
NSSW
Non-Smoking Windows Seat
SMSA
Smoking Aisle Seat
SMSB
Smoking Bulkhead Seat
SMST
Smoking Seat
SMSW
Smoking Window Seat
Command Format
ST/<Seat Preference Code>
Command Examples
Request Smoking Seat for all passengers and all flights of
ST/SMST
PNR
ST/NSSW/P1
Request Non-Smoking Window seat for passenger 1 only
and all flight segments of PNR
ST/NSST/P1/S4
Request Non-Smoking seat for passenger 1 and segment
4 only.
Frequent Flyer
HEFF
Airlines in the pursuit of customer loyalty have created many varied loyalty programs generally known as
Frequent Flyer. The name given to these programs may differ between each airline but the process of
advising the passenger’s frequent flyer number is the same.
The following are frequent flyer related commands:
Frequent Flyer Commands
Command
FFA<Carrier Code>-<Membership No>
Explanation
Frequent Flyer Add
This command automatically creates a Name
This entry can only be used for Frequent Flyers who element and an SSRFQTV element for a frequent
are members of a system user airline scheme, IE : flyer. This command is only available for airlines that
LH, AF, TG, IB etc, see GGPCALFUN to verify the maintain their frequent flyer database in Amadeus.
list
FFD<Carrier Code>-<Membership No>
Frequent Flyer Display
This command simply displays the name of the
person who holds the specified membership no. for
verification. This command is only available for
airlines that maintain their frequent flyer database in
Amadeus.
FFN<Carrier Code>-<Membership No>
Frequent Flyer Number
This command inserts the frequent flyer into the
PNR for transmission to the airline.
Command Examples
FFDAF-1990901462
Display name of member whose membership
number with AF is 1990901462
FFATG-ZD20423
FFNPR-P039023
Create Name element and SRFQTV element
from TG frequent flyer database for
membership ZD20423.
Create SRFQTV element for PR membership
number
FFNPR-P038945/P1
FFNAF-1990901462,CO,DL
Create SRFQTV element for passenger 1 only
Create SRFQTV element where AF Frequent
Flyer member is travelling on affiliated airline
CO & DL
VFFD
Display frequent flyer agreements between
airlines
VFFDIB
Display frequent flyer agreements for one
airline (Iberia)
Screen Display
Unaccompanied Minor
HEUM
The Amadeus system provides special command options that allows you to create PNR's for
Unaccompanied Minors (UMNR). Unaccompanied Minors require special handling by the Passenger
Services staff at the airline.
Unaccompanied Minors must be reserved on their own PNR and therefore other passenger types are not
permitted.
Procedure
1 Create a new PNR containing the mandatory elements including child name
and age.
e.g. NM1MORRIS/JAMES MSTR(ID08YRS)
2
Sell a flight itinerary in any of the following manners:
Short Sell:
SS1Y1/UM8 Book a seat for an 8-year old child
SS2Y1/UM7,10 Book two seats for 7 and 10-year old
children
Long Sell:
SSAF1055Y20APRZRHCDG UM1/8
SSLH744Y20APRFRABKK UM2/7,10
3 Add OS elements to the airline to advise the details of the responsible
person who will be dropping off the UMNR at the originating airport and who
will be collecting them at the destination airport.
4 Check handling procedures of each particular airline on GGAIRXX page.
5 Use the ET or ER command to store the PNR.
Special Note
Please check with your local airline office regarding other specific information that may be required for
UMNR processing.
PNR Modification
Modify PNR Element
When making modifications to an Amadeus PNR it is important to understand the way in which the elements
are displayed.
The PNR elements are displayed in a pre-determined order. The elements themselves are numbered
sequentially beginning at element number 1.
Screen Display
It is simple to modify or cancel any PNR element, regardless of its type by referencing the element number
from the display. You simply use the element number from the PNR as a reference.
When altering itinerary or SR elements you need to understand the special codes that are used to indicate
the status of these elements (see GGCODE: Output Action Codes).
Air/SR Element Advice Codes
Code Meaning
Action Required
KK
KL
LK
NK
SS
TK
TL
TN
NO
UC
UN
US
UU
Confirming from HN or HK
Confirming from Waitlist
Link Confirmed (Direct Access)
Holding Confirmed, awaiting Record
Locator Return (Direct Access)
Change element to HK
Change element to HK
Automatically changes to HK at ET
Automatically changes to HK after
ET and airline’s record locator
returns
Sold (Non Last Seat Availability)
Automatically changes to HK at ET
Time Change on Confirmed segment Change element to HK
Time Change on Waitlisted segment Change element to HL
Time Change on Requested
Change element to HN
segment
No Action Taken
Delete element (Use DL)
Unable to confirm, flight closed
Delete element (Use DL)
Unable, does not operate
Delete element (Use DL)
Unable to accept sales, have
Change element to HL
waitlisted
Have waitlisted
Change element to HL
Air/SR Status Codes
Code
HK
HN
HL
HX
Explanation
Holding Confirmed
Holding Need (Requested)
Holding Listed (Waitlist)
Holding Cancelled
Command Format
<Element No>/<New Text or Code>
Command Examples
5/BOM 91 22 340 6199-H
Changes element 5, a phone contact, to new
details
5/OK
Change element 5 ( a ticketing arrangement
element) to OK (Ticketed)
6/TL12DEC/0700
Change element 6 (a ticketing arrangement
element) to a new time limit of 12 DEC.
3/2
*Change and reduce number of seats booked
on element 3 to 2 seats while creating a PNR
3/HK
Change status of element 3 (an Air or SR
element) to Holding Confirmed (HK)
4/HL
Change status of element 4 (an Air or SR
element) to Holding Waitlisted (HL)
5/09001300
Change times on flight segment for element 5
5/09001800+1
Change times on flight segment 5, arriving +1
day
5/09001210-1
Change times on flight segment 5, arriving -1
day
5/P1
Add or change passenger relation for element 5
8/P1-3
Add passenger multiple passenger association
for element 8
3/P
Remove passenger association for element 3
5/S
Remove segment association for element 5
6/S3
Add segment association to element number 6
*The increase/decrease may only be done upon initial PNR creation, and is not possible for for Direct
Access booking.
CANCEL, DELETE & REARRANGE PNR ELEMENT
HEXE, DL, RS
The cancel element command removes the PNR element (name, itinerary and non-itinerary) from the PNR
and transfers this information to the PNR history. By canceling a name element on a retrieved PNR the
system cancels all associated elements to the name and reduces the number of booked seats. The cancel
element command identifier is XE.
The delete element command removes the PNR element with inactive advice codes to the PNR history
without generating teletype message to the concerned airlines at end transaction. You can delete an
itinerary segment with the advice codes HL, HN, UN, HX, NO and UC. You can delete an SSR element with
the advice codes HL, HN US, UN, NO, XX, HN and UC. Before deleting an inactive segment, you are
required to cancel all related passenger or segment associations. HN and HL advice codes can only be
deleted for non-Amadeus System Users. The delete transaction code is DL.
The rearrange element command allow you to rearrange the order of PNR elements in the following cases:
•
•
•
to rearrange itinerary segments which cannot be arranged automatically by the system
to rearrange certain non-itinerary elements within their own group.
to insert certain non-itinerary elements at a specific location within their own family in a PNR.
You cannot rearrange names, seat elements, option elements. The rearrange command entry is RS.
Command Format
XE or DL or RS<Element No>
Command Examples
XE2
Cancel PNR element 2
XE5,6
Cancel PNR elements 5 and 6
XE3-6
Cancel PNR elements 3 through to 6
XE3,4,7-9
Cancel PNR elements 3, 4 and 7 through to 9
XI
Cancel entire itinerary (PNR)
ETX
Cancel itinerary for all PNRs in the AXR
DL7
Delete inactive segment 7
RS10,8
Switch PNR element 8 with 10
RS11, 7-9 Rearrange PNR element 11 to precede element 7, 8 & 9
Segment Re-book (SB)
HESB
The segment re-book commands are also known as the "Should Be" commands due to their command
identifier SB.
You may re-book existing segments in a PNR to change a:
•
•
•
Class of service in one or more segments
Date in one or more segments
Combination of both class and date
You cannot make changes to open segments, information segments, non-participating airline segments,
passive segments and group PNR's. The SB command cancels the existing segments and re-sells the
segment using the new information. The system automatically cancels all elements that were segment
associated to the segment(s) being re-booked. If the system is unable to confirm the new flight it will
automatically display an availability screen for the date requested.
Command Examples
SBY
Re-book entire itinerary in Y Class
SBC2
Re-book PNR element 2 only in C class
SBC2,5
Re-book PNR elements 2 and 5 in C class.
SBY3-6
Re-book PNR Elements 3 through to 6 in Y class
SBY2/C4/M5
Re-book element 2 in Y, element 4 in C and 5 in M class
SB19JUN
Re-book entire itinerary for the specified date
SB18AUG4
Re-book element 4 for the specified date
SB14MAY2,4
Re-book elements 2 & 4 for the date specified
SB18APR3-5
Re-book elements 3 to 5 for the specified date
SB23AUG2/24AUG3
Re-book element 2 and 3 for different specified dates
SBY10JUN
Re-book entire itinerary specified class and date
SBF19DEC4
Re-book element 4 for specified date and class
Split (Divide) PNR
HESP
The Split PNR commands are used when you want to divide a filed PNR. After a successful split, the split
parties are stored under different PNR Record Locators.
Command Format
SP<Name Element No>
Command Examples
SP2
Split passenger in name element 2 from PNR
SP1,3,5
Split multiple passenger name elements from PNR
SP2-4
Split range of passenger name elements from PNR
Procedure
1.
2.
3.
4.
5.
6.
Retrieve PNR to be split.
Use the SP command to split the required passengers from the PNR. e.g. SP2
The split passengers will be transferred to an Associate PNR and displayed on screen.
Enter a Received From (RF) element and the End and File (EF) command. e.g. RFMR BROWN;EF
The Parent PNR, with the remaining passengers, will display on the screen.
Enter a Received From (RF) element then the End Transaction (ET) command. e.g. RFMR
BROWN;ET
If you wish to abort the split process at any stage, before using End Transaction (ET), use the Ignore (IG)
command.
Copy PNR (RRA/RRN)
HERRN
The copy PNR facility allows you to copy information from an existing PNR to a new PNR.
The commands copy all air segments, non-associated phone contact elements, general remarks and the
ticketing element, with the exception of TKTL.
It is advisable to send an OSI to the Airlines regarding cross reference associated PNRS.
Copy all information & cross-reference
RRA
RTAXR
Retrieve Associated Cross Reference (AXR) name list
RV
Retrieve Associated PNRS in a visual merge format
Copy information but do not cross reference
RRN
Copy information plus 3 days
RRN/DP3
Copy information minus 4
RRN/DM4
Copy information Passenger Data only
RRP
Copy information Itinerary only
RRI
Copy information and change class of service
RRN / CY
For further options please check HERRN (Help Pages)
Non-Homogeneous PNR
The Amadeus system has a unique feature called Non-Homogenous PNR, which allows you to create a
PNR where the passengers may be travelling on different flights.
A non-homogeneous condition occurs in a non-group PNR when:
•
A flight segment is booked for a number of seats that is not equal to the number of name elements
in the PNR
•
Two or more air segments that do not contain the same number of seats are booked in the same
PNR.
A non-homogeneous condition can be created intentionally to accommodate passengers who do not wish to
share the entire itinerary. For example, a family may be booked to travel together on the same outbound
flight but decide to return on different flights. When the reservations are made for different return journeys,
the PNR enters a non-homogeneous condition.
The non-homogeneous condition is temporary and only exists until end of transaction.
At end of transaction, the system splits the original PNR and creates a separate PNR for each passenger or
party that shares the same itinerary. Record Locators of these PNR’s are displayed in the AXR (Associated
Crossed Reference) record at end of transaction. To retrieve AXR records from a PNR, type RTAXR. You
may also view the AXR PNR’s merged together by using the RV command from one of the PNR’s.
To make end of transaction possible each segment containing less seats than the number of name elements
in the PNR must include passenger association. Passenger association can be included in the segment sell
entry, or can be added to existing segments. e.g. 5/P1
Screen Display
Cancel Itinerary for all PNR's in the AXR
You can cancel the complete itinerary for all PNR’s which are linked through the same AXR record, using
the ETX or ERX entries. You must enter an RF element before attempting to do an ETX or ERX transaction.
Individual PNR Security
HEES
Amadeus PNR security allows you to set up special security rules so that one or more offices can access a
PNR.
The PNR security functions may allow access to a PNR even when there are no other special agreements in
place, and can override agreements that are contained in the current security tables.
PNR security allows you to share PNR viewing and/or updating capabilities, without changing PNR
ownership.
Creating a PNR Security Element
The PNR security element is unnumbered, and can only be created or modified by the responsible office.
You can store up to five security agreements per PNR per entry, each of these containing an office
identification and the access mode to be applied to the office.
The following table describes the access modes you can use:
Code Access Mode
R Read Access
This code is for read access only. With this mode you are able to only
retrieve and view the PNR, but no updates are allowed.
B Read/Write Access
This code is for read and write access. With this mode you are able to
retrieve PNR’s, view them, and make any required updates.
N No Access
This code is for no access. With this mode you cannot retrieve any PNR,
regardless of an extended security agreement.
Command Format
ES <Office ID>-<Access Mode Code>
Command Examples
ES DELD42123-B,
CCUI22543-R
Create security agreements for a PNR to be
accessed by two offices in different access
modes
ESD
Display a PNR security agreement
ESX
Delete a PNR security agreement
PNR History
HERH
The PNR History records the creation, additions, modifications, cancellations and deletions that are
subsequently made to a PNR. The system updates PNR history at each End of Transaction entry.
The PNR History consists of a list numbered elements. The number against each element indicates when
that action was performed. Actions associated with the creation of a PNR are numbered 000, actions from
the first retrieval of the PNR are numbered 001, from the second retrieval 002, and so on. Each retrieval and
set of modifications is called a 'Step'.
When an element is modified, cancelled or deleted, it appears in history with two numbers.
The first number indicates the step at which the item was originally entered in the PNR. The second number
indicates when the modification, cancellation or deletion was made.
Command Format
RH
Display History of retrieved PNR
RHS3
Display History for segment 3 only
RHA
Display History of Air Segments
RHN
Display History of Name Elements
RHJ,R
Display History of Phone and Remark Elements
RHK
Display History of Ticketing Elements
RHG
Display History of General Facts (AB, AM, RC, RM, SR,
OS)
RHP
Display History of Passenger Associated Data
RHQ
Display History of Queue Updates
RHH,C Display History of Hotel and Car Segments
Screen Display
History Element Codes
Code
Explanation
AB
Added Billing Address
AE
Added Individual Security Element
AF
Added Fare Element
AM
Added Mailing Address Element
AN
Added Name Element
AO
Added Option Element
AP
Added Phone Element
AQ
Added Address Verification Element
AR
Added Remark/Confidential Remark Element
AS
Added Element Containing Status Code, Except SSR
AT
Added Ticketing Arrangement Element
CB
Changed Billing Address Element
CE
Changed Individual Security Element
CF
Changed Fare Element
CM
Changed Mailing Address Element
CN
Changed Name Element
CO
Changed Option Element
CP
Changed Phone Element
CQ
Changed Address Verification Element
CR
Changed Remark Element
CS
Changed Status Code
CT
Changed Ticketing Arrangement
CW
Changed Waitlist
DL
Deleted Element
NT
Name Transmitted, Groups Only
OA
Added OSI Element
OC
Changed OSI Element
OE
Original Security Element
ON
Original Name Element
OS
Original Air Segment
OX
Cancelled OSI Element
QU
Queue Update
RP
Changed Responsibility
SA
Added SSR Element
SP
Split Party
SX
Cancelled SSR Element
TC
Time Change
XB
Cancelled Billing Address Element
XE
Cancelled Individual PNR Security Element
XF
Cancelled Fare Element
XM
Cancelled Mailing Address Element
XN
Cancelled Name Element
XO
Cancelled Option Element
XP
Cancelled Phone Element
XQ
Cancelled Address Verification Element
XR
Cancelled Remark/Confidential Remark Element
XS
Cancelled Element Containing Status Code, Except SSR
XT
Cancelled Ticketing Arrangement Element
Queues
HEQT
Introduction
The Amadeus Queue system is an electronic diary that helps you to manage your travel office’s messages
and reservations. The Queue system sorts reservations and messages into three divisions
1. Queue Numbers
Queue Numbers are assigned automatically by the system. They correspond to the type of action required in
the PNR.
2. Categories
Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the exact action
required in the PNR.
3. Date Ranges
Date ranges divide PNRS in the same queue in the same category according to the urgency of the action
required.
Queue Numbers
Queue
Purpose
0.GENERAL
Miscellaneous queue. When a specific queue is not specified
PNRs automatically placed on the general queue.
1.CONFO
Confirmation on segments and/or services.
Advice codes KK UU UN NO UC US
Status codes HK HL DL DL DL HL
2.KL
Confirmation from Waitlist.
Advice codes KL
Status codes HK
3.OPTION
Option elements entered in the PNR.
4.RPCHNG
PNRs whose office responsibility has been transferred to your
office.
7.SKEDCHG
Schedule Change advised from an airline.
8.TKTG
Ticketing/Time Limit on date mentioned in the TK element.
12.XTL
Expired Time Limit i.e. from previous day/days on which no
timely action has been taken. PNR will not get cancelled if the
time limit has expired.
9.OA CTRL
Queuing field on the PNR is that of the airline.
23.RQR
If segment still shows HN status code after 24Hrs.
94.MSG-CP
Follow up messages stored in Customer Profiles
96.MSG-PDR
Past Dated Records
97.MESSAGE
Messages
However the queue bank can be customized: the categories can be deleted or increased, the date ranges
can be deleted or changed according to the agency workload.
Date Range Codes
Date Range Code
Explanation
D1
Date Range 1
Today plus two days
D2
Date Range 2
Three to five days, from current date
D3
Date Range 3
Six to eight days, from current date
D4
Date Range 4
Nine days and beyond, from current date
Example
From the above example you will have to wait for a confirmation reply from the car rental company if today is
the 11th March.. The system will automatically place this PNR on Queue 1, which is the confirmation Queue,
Date range 4, which is the date range for nine days and beyond the current date.
Queue Processing
Queue Count Commands
The Queue Count commands are used to discover how many items are waiting on the office queues for
action.
You have two option with the queue count. You may view a list of all queue types regardless of whether they
contain items for action or not. The other option is to display only those queue numbers that contain items
for action.
The queue count commands simply tell you what is waiting so that you can see which queues require your
action.
QTQ
Display count of all active queues regardless of whether they contain
items for action.
QT
Display count of all active queues that contain items for action.
QC97
Display count of specific queue
QC1C0
Display count of specific queue and specific category
QC1CA
Display count of specific queue, all active categories
QC1CE
Display count of specific queue, all existing categories
Screen Display - QTQ
Queue Start Command
The Queue Start (QS) command takes you into Queue Mode and begins the processing of a particular
queue.
Command Examples
QS97
Start queue processing of queue 97 in Queue Mode
QS1C1D1
Start queue processing of queue 1, category 1 and date
range 1 in Queue Mode
Queue Processing Commands
The queue processing commands are used once you have entered Queue Mode and wish to process the
items contained in a particular queue.
QN
Queue Next, remove current message/PNR from queue
and displays next message/PNR
QD
Queue Delay, ignores current message/PNR, place at
end of queue and display next message/PNR
QDF
Place current message/PNR at end of queue and exit
Queue Mode.
QD1500
Delay a PNR to a specific time of the current date on
DELAY/TIME Queue
QD20SEP
Delay a PNR to a specific date on DELAY/DATE Queue
QD20SEP/LMTC
Delay a PNR to a specific date on DELAY/DATE Queue
with a remark "Left Message To Contact"
QI
Ignore current queue message/PNR, place it at the
bottom of queue and exit Queue Mode
QF
End transaction and exit Queue Mode
QU
Redisplay a queue message
The message * Queue Cycle Complete * is displayed when you have processed or viewed all of the
messages contained in a particular queue.
Queue Print / Placement
Queue Print Command
The Queue Print (QP) commands allow you to print the contents of an entire queue.
If you use the QP command without the R (Retain) option all items are automatically removed from the
queue when printed.
Command Examples
QP1C1D1
Print all PNR’s in Q1, category 1 and date range 1. This entry
removes all PNR’s from queue.
QPR8C1D1
Print all PNR’s in Q8, category 1, date range 1. This entry prints
and retains the PNR’s in the queue.
Queue Placement
The Queue Placement (QE) command allows you to manually place a message or PNR onto a queue.
You may specify a queue number, category and date range in your entry.
When using the QE entry to place PNR’s on queue you must first retrieve the PNR that you wish to manually
place on queue.
Command Examples
QE8
Place current PNR on Queue 8
QE8C1D1
Place current PNR on Queue 8, Category 1 and Date
Range 1
QE/DELI22342/8C1D1
Place current PNR on Queue 8, Category 1 and Date
Range for Office Id specified.
Send Message Queue
The message queue is a special queue that allows you to send messages typed on the screen to your own
office’s or another office’s message queue.
A message queue item is purely text and does not contain PNR elements.
Procedure
1.
2.
3.
4.
Press the Pause/Break key to clear the screen.
At the > prompt type the command QE/<Office ID>/97 then press the Tab key to move to the next
line.
Type your message, remember to use the Tab key to move to a new line on the screen.
Once you have finished typing the message text type // (two slashes), then press the Enter key.
Screen Display
PNR Printing
HEWRA
The PNR Printing commands will allow you to print either the entire PNR or what would normally appear on
the first screen of a PNR display.
The two host PNR printing entries you can use are:
1. WRA
2. WRS
Prints the entire PNR
Prints the first screen of PNR display.
Command Examples
WRA/RT
Print entire PNR that has been retrieved
WRA/RTA9YC6X
Retrieve and Print entire PNR
WRA/RH
Print entire History for retrieved PNR
WRAO DELI22179/RTA9YC6X
Print entire PNR to another Amadeus location
WRS/RT
Print first screen of retrieved PNR
WRS/RTA9YC6X
Retrieve and Print first screen of PNR
Print Screen
In addition to the above host printing commands you also have the ability to Print Screen from your
AmadeusPro Minim Menu Bar.
Procedure
1. Move your mouse pointer to the File menu item, then Click the left mouse button.
2. Move your mouse pointer to the item Print on the File menu list, then click the left mouse button
The output from this command will be sent to your printer as defined in Windows.
Itinerary Printing
HEIE
The Amadeus Central System provides the facility for you to either print or display on screen the customer
readable itinerary from the PNR
The itineraries are offered in two formats:
1. Basic
Contains basic passenger and segment information
2. Extended
Contents of Basic Itinerary plus additional information such as
Seating and Special Requests
Command Formats
IBP
Print Basic Itinerary, one copy per passenger.
IBPJ
Print Basic Itinerary, one copy per PNR.
IBD
Display Basic Itinerary on screen
IEP
Print Extended Itinerary, one copy per passenger
IEP/P1-2
Print Extended Itinerary for passenger 1 & 2
IEPJ
PrintExtended Itinerary, one copy per PNR
IEP/T012
Print Extended Itinerary in 12hr clock
IED
Display Extended Itinerary on screen.
Sample Itinerary Print
The sample below is an Extended Itinerary.
Currency Conversion
HEFQC
You can convert from one currency to another, from NUC's to local currency, and from local currency to
NUC’s using the FQC command.
The rate used to convert currencies is requested using the rate codes below
Currency Conversion - Rate Codes
Code Explanation
S
Bankers Selling Rate (BSR)
C
IATA Clearing House Rate (ICH)
A
All of the above rates
If no rate code is used in your command, the Bankers Selling Rate (BSR) is used as the default.
Command Examples+FQCGBP/DEM
Convert GBP to DEM using default BSR
FQC2400/USD
Convert 2400 INR (local currency assumed) to USD
using BSR
FQC560USD/DEM/A
Convert 562USD to DEM using all rates
FQC500FRF/NUC
Convert 500 FRF to NUC’s
FQC150.43NUC/HKD
Convert 150.43 NUC’s to HKD
IATA Rates of Exchange
HEFQA
The IATA Rates of Exchange command (FQA) allows you to request rates of exchange (ROE) between
Neutral Units of Construction (NUC’s) and a designated currency.
You may use the country name, currency code or city code in your command to display a given rate of
exchange.
Command Example
FQA
Display IATA Rate of Exchange for local currency
Screen Display
Other Command Examples
FQAFRANCE
Display IATA ROE for country name France
FQA*DE
Display IATA ROE for country code DE
FQAGBP
Display IATA ROE for currency code GBP
FQA*ZRH
Display IATA ROE for city/airport code ZRH
FQADEM/18OCT96
Display IATA ROE for currency code DEM for a past date ( up
to 363 days in the past)
Mileage Calculation
HEFQM
The FQM command allows you to calculate the miles for an itinerary, up to a maximum of 29 city or airport
codes.
In addition to the origin, destination and stopover cities, you can add a date, route code and surface sector
indicators.
Command Example
FQMDELBOMROMLONNYC
Screen Display
Calculate mileage for specified cities
Other Command Examples
FQMZRHFRA / VEH SYD
Calculate mileage between ZRH and SYD via
FRA- with routing (/V) via (EH)
FQMLONFRA--MUCROM
Calculate mileage between LON and ROM with a
surface segment (--) between FRA and MUC
Excess Baggage Charges
HEFQX
You can request the charges for excess baggage between two cities using the FQX command only for
itineraries where the weight concept is used.
If it is a piece concept you have to check the GGAIR pages for the relevant carrier.
Command Format
FQX<City Pair><Excess Amount>
Command Example
FQXLONSYD/10
Display excess baggage charge for 10 kilos of excess
baggage between London and Sydney
Screen Display
Other Command Examples
FQXDELLON/02JAN/10
Display excess baggage charge specify day, city
pair and amount
FQXROMBOM/10/AZ
Display excess baggage charge specifying city
pair, excess amount and airline code
FQXSTOTPE/26MAR00/5/SK
Display excess baggage specifying city pair, past
date , excess amount and airline code
Fare Quote Display
HEFQD
The Amadeus Fare Quote Display (FQD) command allows you to display fares for a requested city pair. The
FQD commands simply displays published fares, they are not used to price PNR itineraries.
Command Format
FQD<Origin><Destination>/ <Optional Date><Optional Entries...>
Command Example
FQDPARNYC
Screen Display
Optional Fare Quote Display Entries
Option Explanation
/A
Airline
Display fares for specified airline and common fares. e.g. /AQF
/C
Class
Display fares for a specific booking class. e.g. /CY
/I
Itinerary
You may ask for one-way (/IO), return (/IR), or half journey (/IH) fares
/IR.
/D
Date
You may either display for a specific date, or a specific month. You can
ask for forward dates, or back dates to eleven months.
/R,
Request Fare Type or Passenger Discount
(see HE FARE REQ) Or request for tax inclusion (AT) or exclusion
(WT)
/S
Shoppers Guide
Display fares for all airlines in low to high format.
Other Command Examples
FQDBOMSFO/D12DEC
Display fares for specific city pair and
date
FQDBOMSFO/DDEC
Display fares for specific city pair and
month
FQDPARHKG/AAF
Display AF specific and YY fares for
specified city pair
FQDPARHKG/A-AF/CP
Display AF specific fares only for
specified city pair for booking class P
FQDPARHKG/VAP
Display fares for specific city pair with
global indicator
FQDLAXWAS/AUA,CO
Display fares for specified city pair,
airline preference UA and CO
FQDSINSYD/IO
Display one-way fares (O) only (R =
return fares, H = half round trips)
FQDDELDXB/S
Display Shoppers Guide fare display for
specified city pair and valid for today
FQDSINAMS/D21DEC01/R,15NOV01
Display fares for specific date of travel
followed by date of ticketing
FQDSYDBKK/AQF/D*12NOV/R,AT
Display QF fares for specified city pair
with exact inbound travel date,
including all taxes. (ET = exempt taxes,
WT = withhold taxes)
FQK1
Display breakdown of Fare and Tax on
Line 1
FQDJKTAMS/D21JUL*15OCT
Display fares for specific city pair for
exact travel dates
FQDFRAMNL/D12DEC**15JAN
Display fares for specific city pair and
travel start date range.
FQDMUCLON/D21JAN**7D
Display fares for specific city pair and
start date for a 7 day period.
FQDROMBKK/D21JAN**3M
Display fares for specific city pair and
start date for a 3 month period.
FQDBKKAKL/ANZ/D**03SEP
Display fares for a specific city, airline
from today to a future date.
FQDAKLLAX/AUA/R,-PXA
1BA FQD DELLON 25SEP
Display UA fares for specified city pair,
fare type PEX and APEX. (NSP =
normal & special fares, EXC =
excursion fares, SPL = special fares,
GIT = group inclusive tours)
Display fares in direct access for
specific date
Fare Quote Display Change Entries
The change entries below are used when you have already displayed an Amadeus Fare Quote Display.
Command Examples
FQDN
Change fare display to NUC amounts or with the mouse
double click on the currency code
FQDL
Change fare display to local currency
FQDR
Change fares for the city pair in the opposite direction
FQDC/ABA
Change fare display to display specific airline BA and YY
fares
FQDC/D09AUG
Change fare display date to 09 August
FQDC/AQF/R,GIT
Change fare display to specific carrier and display GIT
(Inclusive Tour) fares
FCAN
Change the fare display into an Availability display
ACFQ
Change from Availability to Fare display
The dates and days column in FQD might have the following fields:
+/@
More restrictions apply
S
Seasonal
)
Seasonality applies to outbound travel
(
Seasonality applies to inbound travel
L
Ticket only on this date
A
Ticket only on or after this date
B
Ticket only on or before this date
F
Final travel must start by this date
C
Complete all travel by this date
X
Fare Cancelled on this date
M
Modified fare
T
Ticket / Travel future effective date change
Days of the week are represented as 1=Monday, 2=Tuesday and so on.
Fare Quote Scrolling Commands
MD
Move Down
MU
Move Up
MT
Move Top
MB
Move Bottom
MPFQD Move to Previous Fare Quote Display
Fare Quote Notes
HEFQN
Fare Quote Notes contain the rules, regulations and conditions that apply to a specific fare. You can also
display tax information for a specific country.
You can request fare notes from a Fare Quote Display by:
•
•
Line Number from the Fare Quote Display
Fare Note Number
Or with your mouse you can click on FQN button on the toolbar and double click on the requested line
number.
Command Format
FQN<Line No or Fare Note Number>
Command Example
FQN5 Display fare notes for the fare displayed on 5 of Fare Quote Display
Screen Display
With the right button of the mouse you can highlight the various notes you would like to access and then
with the left button of the mouse double click on the last note you request.
Command Examples
Display Advance Purchase & Penalties information of fare
FQN5*AP, PE
quote note 5
FQN5
Redisplay the fare note index of fare quote note 5
FQNK998
Display fare quote notes for rule number K998
FQNTAX/US
Display tax information for country code US
Fare Quote Routing
HEFQR
The Fare Quote Routing command is used to display the applicable routing for a particular fare shown on a
Fare Quote Display. You can also access the information with the mouse by double clicking on the "R" on
the right hand side of the display
Command Format
FQR<Line number from Fare Quote Display>
Command Example
FQR11
Display routing information for the fare shown on line 11 of Fare Quote
Display
Screen Display
Informative Pricing
HEFQP
The Informative Pricing (FQP) command allows you to produce a fare quote itinerary without creating a
PNR.
There are two methods of using the FQP command:
1. Pricing an itinerary without a mask (template or fill-in format)
2. Pricing an itinerary using a mask (template or fill-in format)
From the pricing response you are able to:
•
•
•
•
•
Display fare rules
Display reservation requirements
Request a list of airlines that have carrier fares
Select a fare from a fare list
Request a full breakdown of the taxes included
Informative Pricing Without Mask
HEFQP
When pricing an itinerary without using a mask (template) you must provide all relevant information in your
command line entry. It is possible from the pricing to display a ticket image using the FQQ command
Command Format
FQP<City/Airport code......>/<Pricing Options>
Command Example
FQPDELSINDEL
Request informative price display for return journey DELSIN- DEL
Screen Display
FQQ4
Display ticket image on line number 4
Fare Message Codes
Code
FL
FQ
RB
Explanation
Flight number restriction applies
Frequency (no flights on the date indicated)
Check Reservations Booking Designator (RBD) (Class Code)
RE
RO
SR
Reservation conditions apply
Higher booking class required
Sales restrictions apply
Tax Indicator Codes
Code
Y
Explanation
Tax Included
N
Tax Not Included
E
Exempt Of Tax
Informative Pricing Options
(Used between each city code in command entry)
Option
Explanation
-
Stopover
--
Surface Segment
---
Stopover and Surface Segment
/A<Airline Code > Airline
Used to display fares for a nominated airline on each
segment.
e.g. FQPLON/AAFSINLON
/B<City Code>
Fare Break Point
Used to designate a fare break point. e.g. FQPLON/BHEL
/C<Class>
Class Code (Reservations Booking Designator)
Used to display fares for a specific class code. e.g.
FQPLON/CYSINLON
/D<Date>
Travel Date
Used to display fares for a specific travel date.
e.g. FQPSYD/D15MARSIN/D20APRLON
/H<Time>
Night Fares
Used to request night fares. e.g. FQPPER/AAN/H2300SYD
/V<Code>
Global Routing
Used to request fares for a specific global routing.
e.g. FQPLON/VEHSINLON
Informative Pricing Options
(Must be used at the end of command entry)
Option
Explanation
/L
Lowest Fare
Displays lowest fare without displaying a list of
applicable fares.
e.g. FQPDELFRALONPARDEL/L
/M
Mirror Image Return
Displays price for an Open return as a mirror image
of the outbound segment(s).
e.g. FQPLONSIN/M
/O<Carrier Code>
One Airline
Price itinerary for same airline on all segments.
e.g. FQPKULDELKUL/OMH
/R<Discount Code>
Passenger Discount (see HE FARE REQ)
e.g. FQPBOMHKGLAXHKGBOM/RCH
/R,<City Code>
Point of Sale Override
Used to override the point of sale of the fare.
e.g. FQPLONSINLON/R,MAD
/R,.<City Code>
Ticketing City Override
Used to override the ticketing city of the fare.
e.g. FQPCCUSINLONHKGCCU/R,.LON
/R,ET
Exempt of All Taxes
Used to display fares as completely tax exempt.
e.g. FQPLONSINLON/R,ET
/R , FC-USD
Foreign Exchange
Used to display fares in USD
e.g:- FQP LON DXB DEL/R, FC-USD.
Other Command Examples
FQPDELDXB-LON-DXBDEL
Display pricing with stopover in
DXB and LON
FQPLONPAR--MADLON
Display pricing with surface
segment between PAR and
MAD
FQPBOMROM---MILROMBOM
Display pricing with stopover in
ROM and surface segment
between ROM and MIL
Display pricing request child
and infant discount
FQPMAACMBMAA/RCH*IN
Display pricing departing DEL
on 10 August with AF to PAR in
T class, then 20 August on LH
in Y class to FRA, and 27
August on LH in Y class back
to DEL
FQPDEL/D10AUG/AAF/CTPAR /D20AUG/ALH/CYFRA/D27AUGDEL
Display pricing departing LHR
on 15 March on BA class J to
JFK and in AA class C on 20
March to IAD. Returning from
JFK in BA on class J on 20
April to LHR
FQPLHR/ABA/CJ/D15MARJFK/AAA /CC/D20MARIAD--JFK/ABA/CJ
/D20APRLHR
Informative Pricing With Mask
HEFQP
The Informative Pricing (FQP) command provides a second method of entering your requirements for an
informative pricing display. This method displays a mask (fill-in format) to allow to enter your requirements
into fields on the display.
The entry fields of the mask are marked by the "." (full stop) character.
To display Informative Pricing Mask (/S)
Command Examples
FQPDELDXBLONDXBDEL/S
Display informative pricing mask for DEL-
DXB-LON-DXB-DEL
Screen Display
Completing the Informative Pricing Mask
When the informative pricing mask is displayed, you may type your requirements into the appropriate fields.
To navigate to these fields you CANNOT use the TAB key. To move to the various fields, use your arrow
keys located either on the numeric key pad or to the right of the ENTER key.
Procedure
1.
With the informative pricing mask displayed, press the Home key to position your cursor at the top
of the screen.
2.
Using your UP, DOWN, LEFT, RIGHT keys, to navigate to each field and enter your requirements.
3.
When you have completed all applicable fields, place the cursor to the last line of the mask, then
press the CTRL + DELETE key. (this will position the cursor at the end of the line)
4.
Press the ENTER key
Please remember not to use the DELETE key, and your INSERT mode should be off.
Fare Components
HEFQQ
From a list of fares produced by the FQP command you can view the components of a specific fare. The
Fare Components command allows you to display the image of the fare as it would appear on a Ticket.
Command Format
FQQ<Line Number>
Command Example
FQQ4
Display fare components for fare shown on line 4 of pricing
display
Screen Display
When you want to go back to the FQP after FQQ, you simply type MUFQP, or MT
Reservations Booking Designator
HEFQS
From a fare display or pricing display, you can request a display of the class codes used by each individual
airline for a specific fare.
Command Format
FQS<Line Number>
Command Example
FQS1
Display Reservations Booking Designator information for fare
shown on line 1 of pricing display
Screen Display
PNR Itinerary Pricing
HEFXP
The Amadeus PNR Itinerary Pricing functions allows you to obtain a fare for a specific PNR.
The Amadeus PNR Itinerary Pricing facility has the following restrictions regarding the number of segments
that can be priced.
•
Round Trip, Circle Trip - Maximum of 12 flight segments, or 11 flight segments and 1 surface
segment, or 10 flight segments and two surface segments
•
One Way Journey - Maximum 11 flight segments with a maximum of 2 surface segments
The two standard PNR Itinerary Pricing commands are:
1. Price PNR Itinerary and Create TST------ FXP
This command allows you to price the PNR and creates a Transitional Stored Ticket (TST) which is stored
with the PNR and can be later used to produce an automated ticket.
2. Price PNR Itinerary no TST Creation ------ FXX
This command allows you to price the PNR but does not create nor store a TST.
PNR Pricing Follow Up Transactions
After you receive a pricing response you can request :
•
fare components (FQQ)
•
fare rules (FQN)
•
reservation requirements (FQS)
Price PNR Itinerary and Create TST
HEFXP
As mentioned earlier, the FXP command allows you to price the PNR and creates a Transitional Stored
Ticket (TST) which is stored with the PNR and is later used to produce a ticket from the PNR.
The FXP command response is a display of the fare components when a single fare is applicable to the
itinerary. If more than one fare are applicable, the response is a list of fares from which to choose.
The TST is stored with the PNR.
At End of transaction the TST tag is appended to the PNR.
Command Format
FXP</Itinerary Pricing Options...>
Screen Display
PNR Itinerary Pricing Options
Option
Explanation
/B<Segment No(s)> Fare Break Point
Examples
FXP/B2
Price PNR with segment 2 as break point
Price PNR with segments 3 and 5 as
FXP/B3,5
break points
/P<Passenger
Passenger Select
No(s)>
Examples
FXP/P3
FXP/P2,4,6
FXP/P1/1-3
/R<Discount Code>
Price PNR for passenger 3 only
Price PNR for passengers 2, 4 and 6 only
Price PNR for passengers 1 through 3
only
Passenger Discount
Examples
Price with passenger discount code IN
FXP/RIN
(Infant)
FXP/RIN/P2
Price with infant discount with passenger
association to name element 2
FXP/P3/RCH
Price passenger 3 as child (not required if
name element has the (CHD) code
attached)
/R,<City Code>
Point of Sale Override
Examples
FXP/R,LON Price PNR and override sale city to LON
/R,.<City Code>
Ticketing City Override
Examples
Price PNR and override ticketing city
FXP/R,.LON
to LON
Price PNR and override sale city to
FXP/R,LON.PAR
LON and ticketing city to PAR
/S<Segment No(s)>
Segment Select & Transfer Indicator
Examples
FXP/S3
Price segment 3 of PNR only
Price segments 3, 5 and 7 of PNR
FXP/S3,5,7
only
Price segments 3 through 5 of PNR
FXP/S3-5
only
Price whole PNR, indicate segment
FXP/S3X
3 as transfer
Price whole PNR, indicate segments
FXP/S3X,5X
3 and 5 as transfers
Select Fare and Create TST
HEFXT
When pricing a PNR if the system displays a list of applicable fares, to select one fare the FXT transaction
has to be used. This will store the TST automatically.
Command Format
FXT<Line No></Optional Passenger No.....>
Command Example
FXT2/P1-2
Select fare shown on line 2 of pricing display and create TST for
passengers 1 and 2 of PNR
Screen Display
Other Command Examples
FXT2/P3
Select fare price shown on line 2 of display for
passenger 3 only
FXT1/P1//2/P2//3/P3
Select fare 1 for passenger 1, fare 2 for passenger 2,
fare 3 for passenger 3 and create TST's
PNR Itinerary Pricing-No TST Created
HEFXX
The FXX command allows you to price the PNR without automatically storing a TST.
If there is more than one fare, the FXX command responds with a list of fares applicable for the PNR, from
which you may select the fare with the FQQ .
The same command options used with the FXP command may also be used with the FXX command.
Command Format
FXX</Itinerary Pricing Options...>
Command Example
FXX
Price PNR itinerary but do not automatically create TST
Screen Display
Customer Profile
A customer profile is a record, which contains useful information about a traveller, or company that can
assist you while making reservations in the Amadeus system.
Customer profile are divided into three categories:
•
•
•
Traveller profile which contain information on the individual passenger.
Company profiles which contain information about a company
Traveller profiles that are associated to a company profile
You can create, modify, deactivate or reactivate a customer profile using format entries. This function is
known as Customer Profile - Expert Mode. To do this you must first access profile expert mode.
You can perform all other customer profile functions such as display, print and transfer in or outside profile
expert mode.
Access/Exit Profile Expert Mode
HEPM
When you access profile expert mode the flag *PE MODE* is shown after each command to indicate that
you are working in profile expert mode
Command Formats
PM
Access profile expert mode
PMP
Exit profile expert mode temporarily (Pause), use PM to return to
profile expert mode
PME
Exit profile expert mode
Profile End Transaction
PE
End transaction and file the profile
PER
End transaction, file and redisplay the profile
PEE
End transaction, file and exit profile mode
Profile Ignore
PI
Ignore profile
PIR
Ignore the updates and redisplay the profile
HEPE
HEPI
PIE
Ignore and exit Profile mode
Create a Traveller Profile
In Profile Expert Mode you can create a traveller profile, a company profile and a traveller associated to a
company profile.
All profile create entries can be made after you have accessed expert mode using the PM command.
To create a traveller profile in Expert Mode, you use the standard PNR name element, and other PNR
formats.
First you have to go into Profile Mode: PM <ENTER>
Command Example
NM1BLANC/JACQUELINE MRS
Screen Display
The PNR elements can be entered in any order as the system automatically sequences the elements and
numbers them just like a PNR.
Command Example
NM1BLANC/JACQUELINE MRS
Add name element
APDEL 91 11 335 1166-B
Add phone element
RM DELIVER TCKETS TO TRAVEL
DEPARTMENT
Add general remark
OS YY CTCB 91 11 335 1166
Add OSI message
SR*VGML
Add SSR meal request
FFNLH- 992229876543210
Add frequent flyer element
RIR NO VISA REQUIRED
Add itinerary remark
AB3GH HANSALYA BUILDING,15
BARAKHAMBA ROAD,NEW DELHI
110001
Add billing address
AM HOUSE NBR
356,GOLFLINKS,NEW DELHI
Add mailing address
SS LH761H/DELFRA1
Add standard flight segment in long
sell format, with a slash (/) replacing
the date
SO LHHFRADEL
Add open segment
SI ARNK
Add information segment
Type PER to END and Redisplay the profile:
PNR Transferable Indicators
As you start to create a profile, the PNR elements appear preceded by a letter A or S that is called transfer
indicators:
A Automatic
When a profile is transferred to a PNR all A elements are
always transferred
S
When a profile is transferred to a PNR it is up to the end user
to select these elements
Selectable
You can change all transfer indicators in a customer profile (see Modify a Profile).
A SR or ST element, with the exception of the SR* explosion, can cause a reject at transfer time if an
airline segment is not present or when the system cannot find an exact match.
Priority Section
The Priority section allows you to store important information in the customer profile. You may enter up to a
maximum of 5 priority elements.
The maximum number of characters is 54.
This section is displayed only when it contains information.
Command Example
PPR/WILL NOT TRAVEL IN SMALL
Add priority information to profile
AIRCRAFT
You can add 5 priority messages.
Screen Display
General Information Section
The general information system is used to record the following information:
Code
PCN/
PIN/
PBC/
PBP/
PCO/
PCR/
PBD
Explanation
Profile Company Name
The company name is automatically entered when you create a
company profile or associate a traveller to a company profile.
Profile Index Field
The index field creates a unique system for filing and referencing
your company and traveller profiles.
Profile Billing Contact
The name of the person to contact regarding billing.
Profile Billing Phone
The telephone number of the person to contact regarding billing.
Profile Country Code
The two-character code of the passenger’s nationality or the
location of the company.
Profile Created By
This information is automatically appended by the system. It
shows the agency sine of the agent who originally created the
customer profile
Date of Birth
The travellers date of birth can be entered in the profile.
Command Examples
PCN/CITIBANK
Add profile company name association
PIN/CIT001
Add profile index field
PBC/MR ARTHUR LUTHUR
Add profile billing contact
PBP/91 11 373 9966
Add profile billing contact number
PCO/IN
Add profile country code India
PCR/1508NS
Profile creation information
PBD / 01 JUL 49
Add date of birth
Document Information Section
The Document Information section is used to store information about a passenger’s documents. You can
only store documents in a traveller profile.
The types of documents you can store are:
Code
Explanation
PAS/
Profile Passport
The traveller’s passport number, country code, issued date and
expiry date
PIV/
Profile Visa Information
The traveller’s visa information, country code, issued date and
expiry date
PCE/
Profile Certificates (Driving License)
The traveller’s driving license information, country code, issue
date
PID/
Profile Identity Card
The traveller’s identity cards
Each document must contain at least one of the following items:
•
•
•
•
Country
Document Number
Issue Date
Expiration Date
Command Examples
PAS/CO-IN/NR-K2699393/IS-10NOV97 /EX - 09NOV97
CO - Country , NR - Number IS-Date of issue , EX Date of
expiry
Add passport
number for country
code IN with issue
and expiry date
PIV/CO-US/NR-Z589383773/IS-01DEC99/EX-30NOV04
Add visa number for
the United States, no
issue date, and an
expiry date
PCE/CO - INTERNATIONAL/NR - 12 424100/IS 08DEC99/EX-08 NOV05
Add drivers license
number for
International license
with issue date
PID/CO - NZ/NR - Y57647/ IS - 01JAN97 / EX - 31DEC07
Add identity card for
country NZ, card
number, issue date
and expiry date
Screen Display
Follow Up Section
The Follow up section allows you to place a company or traveller profile on a list for action to be taken at a
later date. You may set a maximum of three follow up items per profile.
Every 24 hours the system scans the profile database to check if there are profiles in your office’s follow up
list. If there are, the system sends a message to queue 94 to remind you to check the follow-up list (PLF).
The command identifier for follow-up is PFO.
Command Example
Add follow up note for 04
PFO/CHECK WORK PERMIT RENEWAL
February 1998, maximum 2
/04FEB99
years in the future.
PFO/CHECK PASSPORT DETAILS WITH
PASSENGER
Screen Display
Add follow up note to
today’s follow up list
Create a Profile from a PNR
You may quickly create a traveller profile from an existing PNR in the Amadeus system using the Profile
Create command (PC).
To use the PC command you must retrieve a PNR in the Amadeus system.. The PC command automatically
enters PE Mode and displays the newly created profile. If you do not specify what PNR elements you want
transferred in your entry, the system transfers all appropriate elements.
Command Formats
PC/-1
Create new traveller profile for passenger 1 of PNR
PC/-1,8,10-12
Create new traveller profile for passenger 1, selecting
PNR elements 8 and 10 through 12 to be transferred.
PC/-1,X6-8
PC/CITIBANK-1
Create new traveller profile for passenger 1, exclude
elements 6 through 8 from transfer
Create new traveller profile for passenger 1 and
associate to existing company profile name
CITIBANK
PC/CITIBANK-1,6,7-11
Create traveller profile for passenger 1, associate to
company and transfer elements 6 and 7 through 11
Create a PNR from a Profile
You can create a PNR directly from a traveller or company profile. This process is known as Profile Transfer.
When you have a profile displayed on your screen, you can create a PNR from it.
You have the option of just transferring all the automatic PNR elements, all the automatic and selectable
PNR elements, or to select specific elements to be transferred.
Command Examples
PT
Transfer all automatic elements to new PNR
PT*
Transfer all transferable elements to new PNR
PT1-3
Transfer range of elements to new PNR
PT1,5,8
Transfer individual element numbers
PT1,3,5-7
Transfer elements 1, 3 and 5 through 7
PTX4,7
Transfer all elements except 4 and 7
PT*9,11
Transfer all automatic data and only selectable
elements 9 and 11
PT*X13
Transfer all automatic data and all selectable date
except element 13
PT2*28JAN*,3*29JAN*,5
Transfer flight segments 2 and 3, appending
dates, and element 5
PTO
Transfer all mandatory and automatic elements to
an existing PNR.
Create Company Profile
To create a new company profile in Expert Mode, you use the command PCN to add the company name.
The company name may contain a maximum of 25 characters
Command Example
PCN/CITIBANK
Create new company profile
Screen Display
Associate Traveller to Company
In expert mode you can associate a traveller to a company profile. The company profile must already
exist before associating it to a traveller.
To associate a traveller to a company create a new or retrieve an existing traveller profile, then use the PCN
command to associate it.
Command Example
PCN/CITIBANK
Screen Display
Display Customer Profile
Display by Traveller Name
PDN/-BLANC
Profile Display by Name, traveller name Blanc
PD2
Display profile shown on line 2 of profile name list display
PD
Redisplay retrieved profile
Display by Company Name
PDN/CITIBANK
Profile Display by Name, company name Citibank
PDN/CITIBANK-BLANC
Profile Display by Name, traveller name Blanc,
company name Citibank
PDT/-LARSON
Display traveller profile associated to the company
profile already displayed
PDM/- LARSON
Merge a traveller profile with the company profile
displayed
Display by Record Locator
PDR/KIGZS9 or
PDRT/KIGZS9
Traveller Profile Display by Record Locator, record locator
KIGZS9
PDRC/XYKIGZ
Company Profile Display by Record Locator, record locator
XYKIGZ
Display by Index Field
PDI/CIT001
Profile Display by general information i.e. Index Field, PIN is
CIT001
Profile List Generation
You can display a list of profiles for:
•
•
•
A list of companies
A list of travellers
A list of travellers associated to a company
You can request these lists for your office or for another office if security permits
To print a list you prefix your list generation command with WRA/ and the entire list will be sent to your
defined printer, e.g. WRA/PLC
List Companies
PLC
Display list of company profiles for your office
PD3
Display profile shown on line 3 of company list
List Travellers
PLT
Display list of traveller profiles for you office
List Travellers Associated to a Company
PLT//CITIBANK
Display list of travellers associated to company Citibank
Profile List Scrolling Commands
When you request a list, the maximum number of names displayed is 120. When the list exceeds 120
names, the remainders of the names are stored in additional blocks of 120 names. To view additional blocks
of names, or to move between screens of names, you use the scrolling entries below.
Command Examples
PDL Redisplay profile list
MD
Move Down
MU
Move Up
MB
Move to Bottom
MT
Move to Top
Modifying a Profile
HEPRO
You can cancel and modify the following elements in a company or traveller profile using expert mode:
•
•
•
PNR Transferable Elements
General Information Elements
Priority Elements
To cancel PNR Transferable Elements you use the same cancel element (XE) command that is used with
PNR’s.
To modify a PNR Transferable Elements you use the element number, a slash and then the new
information.
At the end of all modifications, you need to type PE to end transaction.
Command Examples
XE4
Cancel element 4 in a profile
XE3,6,9
Cancel multiple elements
XE4-8
Cancel a range of elements
3/DEL 91 11 459 6734-H
Change the phone number in the
contact element
2/FORD FINANCE
Change a company name
8/VERIFY CARD NUMBER
Change a follow up element
8//19JUL98
Change a date in the follow up element
9/VERIFY MEAL PREFERENCE
Change a priority element
7/*S
Chang transfer indicator to for element
7 to S
6/*A
Change transfer indicator for element 6
to A
Deactivate & Reactivate a Profile
HEPX, HEPR
You can deactivate a displayed customer profile in expert mode. When you deactivate a profile, it is placed
on a Deactivated Profile List (DPL) for 30 days. If you do not reactivate the profile in 30 days, it is deleted
from the system and the list.
Command Format
PX
Deactivate a displayed profile
PLX
Request a list of deactivated profiles (DPL)
PD<List Line No>
Display a deactivated profile from DPL
PR
Reactivate a profile displayed from DPL
PR<List Line No>
Reactive a profile directly from DPL
Amadeus Hotels
HEHTL
The Amadeus Hotel package offers you detailed information on room availability, rates and hotel features,
for an extensive number of properties in cities all over the world. Amadeus also has agreements with hotel
companies to sell rooms directly through their reservation systems known as Amadeus Complete Access.
Encode/Decode Hotel Chain
HE CONVERT
DNHSHERATON
Display Name Hotel chain Sheraton (Encode)
DNHSI
Display Name Hotel chain SI (Decode)
Hotel Chain Information
GGHTL
Display AIS hotel information
GGHTLH
Display information on hotel chain beginning with letter H
GGHTLSI
Display AIS information for hotel chain SI
HEHTLFE
Display and specific requirements for hotel chain FE
Hotel List Display
HEHL
The hotel list display provides a complete list of hotels for a specific city in alphabetical order. The display
contains the hotel name, chain code, area location and recommended type of transportation from the airport
to the hotel.
Command Format
HL<City Code><Optional Entries...>
Command Example
HLNCE
Screen Display
Other Command Examples
HLSIN/HN-REGENT
List hotels in Singapore search for hotel name Regent
HLLAX/CO-HI/AR-D
List hotels in Downtown area specified company
andcity.
HLMEL/AD-COLLINS
List the hotel properties in Melbourne with Collins in
their address
Hotel List Follow-up Entries
Command Examples
HL/CO-UI
Hotel list display company preference UI
HLLON/CO-FE
Hotel list London, display company preference FE
Hotel List Scrolling commands
MU
Move Up
HEHL
MD
Move Down
MT
Move Top
MB
Move to Bottom
MPHL
Move to previous Hotel List
Hotel Availability Display
HEHA
The Hotel Availability commands allow you to display the availability of hotels worldwide.
There are two types of hotel availability displays:
1. Hotel Multi-Property Availability
Displays availability for all hotels in a given city location and date range. Hotels are displayed in a nonbiased order
2. Hotel Single Property Availability
Displays availability for a specific property.
By default the system displays a Single Occupancy rate.
Hotel Multi-Property Availability
Command Format
HA<City Code><In Date>- <Out Date or No of Nights>/<Optional Entries....>
Command Example
HANCE11SEP-16SEP
Screen Display
Other Command Examples
HALON/FF-SWI-JAC-MEE
List the Hotel Properties in LON with the
following features: swimming pool, a jacuzzi
and a meeting room. To access a list of these
facilities, please type HEHF
Hotel Room Type Codes
The hotel room types shown in an availability display are a three-alpha/numeric code. The first character
indicates the room category, the second indicates the number of beds in the room and the third indicates the
bed type.
For example, a room type of A1K represents a Superior Room with bath and 1 King Bed.
Room Category Codes
Room Description
Room with bath
Code Accommodation Level
A
Superior
B
Moderate
C
Standard
D
Minimum
Room with shower
E
Superior
F
Moderate
G
Standard
H
Minimum
I
Superior
J
Moderate
K
Minimum
Room without bath/shower
Executive suite
P
Suite
S
Moderate
T
Standard
U
Minimum
Non-smoking
N
Room at weekend rate
W
Bed Type Codes
Code
Bed Type
T
Twin
Code
K
Bed Type
King
S
Single
Q
Queen
D
Double
W
Water
In addition, you may see the following codes and characters:
Code
Explanation
A*K
An asterisk (*) in the second position indicates the number of beds vary
A1*
An asterisk (*) in the third position indicates the bed type varies
A**
Two asterisks (**) indicate the number of beds and bed type vary
COR
Corporate rate category
GOV
Government rate category
MIL
Military rate category
Predefined Rate Codes
The industry rate code consists of three letters. It defines the type of rate that is offered for the room.
Code Explanation
Code
Explanation
CON
Convention Rate
STP
Stop Over Rate
COR
Corporate Rate
GOV
Government Rate
FAM
Family Rate
TUR
Tour Rate
PKG
Package Rate
TVL
Travel Industry Rate
PRO
Promotional Rate
WKD
Weekend Rate
SRS
Senior Citizen Rate
RAC
Standard RAC Rate
MIL
Military Rate
SRB
Summer Rate Break
WOS
World of Savings
Hotel Single Property Display
HEHA
In order to display all of the rooms and rates for a specific property you must use the single property
availability and rates display. To display a single property availability you use the HA command and the line
reference number from a Hotel Multi-Property Display.
Example - Hotel Multi-Property Display
Command Example
HA2/RT-2
Display single hotel property availability for property
shown on line 2 of multi-property display with double
occupancy rate
HAHHNYC50612AUG-5 Direct entry command single property availability,
chain code HH, property code NYC506, check in
12AUG and 5 night stay
Screen Display
Hotel Availability Optional Codes (HE HOTOPT)
Code Explanation
/AR-
Area Identifier
Used to specify the area code within a city, e.g. /AR-A. You can enter a
maximum of 3 location codes.
Codes
A , Airport
D , Downtown
E , East
N , North
S , South
W , West
/CO-
Company
Used to specify a hotel chain code. You may enter a maximum of three
hotel chain codes. e.g. /CO-SP
/DT-
Check-In Date
Used to change the check-in date in your existing display.
e.g. /DT-16JUL
/DD-
Check-Out Date
Used to change the check-out date in your existing display.
e.g. /DD-08AUG
/FC-
Foreign Currency (use the ISO country code or the currency code)
Used to show rates in a currency other than the currency of the city in
your entry. e.g. /FC-DEM or FC- DE
/FC-*
Foreign Currency Change
Used to change the rates to the currency of hotel location when rates are
stored in a different currency, or after using option /FC-.
/FF-
Hotel Facility
Used to restrict the display to only those hotels that have all the facilities
requested, with a maximum of 3 codes.
/FF-SWI-JAC-CAS (See HE HOTOPT. 232 for all facility codes.)
/HN-
Hotel Name
Used to search for a specific hotel name. The name may be minimum 2
and maximum 40 characters, including spaces.
e.g. /HN-NOVOTEL
/LO-
Location
Used to change the location of your existing display.
e.g. /LO-PAR
/QU
Rate Limit Range
/QU-100 Rates below a specified amount
/QU-H100 Rates above a specified amount
/QU-100-150 Rates between two values specified
/RT-
Occupancy Level or Room Type
/RT-1 Room for single occupancy
/RT-2 Room for double occupancy
You can also include a room type code.
e.g. RT-A1T (single occupancy)
RT-2A1T (double occupancy)
/SR-
Special Rate
Used to request special rates or to change an existing display to request
special rates. A maximum of three rate-type codes may be specified.
e.g. /SR-COR
/SR-COR-GOV-MIL
/ST-
Status
Used to change the availability status default. The default is to show only
rooms that are available (A), or request (R).
/ST-ALL View all rooms regardless of availability status
/ST-A View available rooms only
/ST-* Reset to display default
/TR-
Transportation
A maximum of two types of transport can be specified. e.g. /TR-F
Codes
T, Taxi
R, Rent a Car
F, Free (Courtesy)
L, Limousine
/AD-
Address
Mention the street you are looking for accommodation in that city (1-10
Characters), e.g. /AD-CHAMPS
/BT-
Bed Type
You can enter a maximum of two bed type code, e.g. /BT-K-Q
/HC-
Hotel Category
Can specify up to 2 codes, e.g. /HC-L
Codes
L, Luxury
F, First Class
S, Standard
T, Tourist
/PH-
Phone Number
e.g. /PH-3010101
/ZP-
Zip/Postal Code
e.g. /ZP-110001
Other Command Examples
HASYD22MAY-27MAY/CO-HI
Display hotel availability for specified
dates and chain preference HI
HANYC08APR-7/HN-WALDORF
Display hotel availability for specified
date, number of days and hotel name
HALAX14JUN-18JUN/RT-2/AR-A
HALAX11JUL/AR-A/TR-F
Display hotel availability for specified
date, double occupancy and located at
the airport
Display hotel availability for 1 night,
located at the airport and provides free
transport
HABKK11JUL/AR-A/RT-2/FC - AUD Display hotel availability for 1 night,
double rate located at the airport in
Australian dollars
Scrolling Entries
MU
Move Up
MD
Move Down
MT
Move Top
MB
Move to Bottom
ML
Move left
MR
Move right
MPHM
Move to previous Hotel Multi-Property Display
MPHA
Move to previous Hotel Single-Property Display
Hotel Availability & Rates from a PNR
HEHA
You may also request a hotel availability and rates display based on a flight or car segment in a PNR.
Command Format
HAS<PNR Segment No>/<Optional Entries...>
Example PNR Display
Command Example
HAS3
Display availability for arrival point of segment 3, in this case the system
takes the airport code or car pick up point as hotel location.
Other Command Examples
HAS5/CO-SI
Display hotel availability referencing segment 5 of PNR and
specifying chain code SI
HAS4/SR-COR/RT-2
Display hotel availability referencing segment 4 of PNR and
specifying COR special double rates.
HAS3/QU-150
Display hotel availability referencing segment 2 of PNR and
requesting rates below specified amount.
Hotel Features Display
HEHF
The hotel features display provides a complete description of a specific hotel property. The hotel features
display can be requested from either a multi-property or single property availability.
Command Format
HF<Optional Line number from Multi-Property Display>
Command Examples
HF2
Display hotel features for property shown on line 2 of hotel multiproperty availability.
HF
Display hotel features from single property availability display.
HFS4
display hotel features for the property of the hotel on segment 4 of
the PNR.
HFAA
Display hotel features from a hotel list display.
Screen Display
Hotel Features Category Codes
The hotel features can consist of up to 16 categories. The number of topics displayed depends on the
information provided by the hotel companies.
You can request a specific category display by adding the category(s) codes to your entry. You may add a
maximum of three categories, using either a one-letter or three-letter category code.
Category Category
Code
Code
Explanation
L
LOC
Location
A
CAT
Category
E
EXT
Extra charges
P
POL
Policies
G
GNT
Guarantee
D
DEP
Deposit
S
STA
Minimum/Maximum stay
F
FAC
Facilities
R
ROO
Room
N
DIN
Dining
M
MEE
Meeting Facilities
C
COM
Commission
Q
FRE
Frequent Stay
T
TRA
Transportation
Y
SFY
Safety Features
O
OTH
Other charges
Command Examples
HF2-D
Display hotel features deposit category, from hotel on line 2 of
multi-property display
HF5-E-FAC
Display hotel features extra charges and facility categories,
from hotel on line 5 of multi-property display
HF-F-D-G
Display features, deposits and guarantee categories, from
single property availability display
Hotel Pricing
HEHP
The Hotel Pricing (HP) display shows you:
•
Detailed information about a specific room/rate listed on a COMPLETE ACCESS+ single property
hotel availability display, or included in a COMPLETE ACCESS+ hotel segment in a PNR.
•
Information about the property at which the room/rate is availability.
This information is similar to the information on a hotel features display.
The information on HP display is supplied directly from the hotel chain’s own reservation system.
The following steps are to request a Hotel Pricing Display:
Example
HASYD12NOV-15NOV/HN-RADISSION
HA1
HP1
Display Hotel Pricing
Hotel Rate Change Display
HEHR
Hotels vary the rates that they charge for different periods during the year. When the length of a hotel stay
falls into two different rate periods, it is indicated on the hotel availability and rates display by a rate change
indicator (*). This indicator appears between the status code and the rate amount of each room type.
To see the date on which the rate change occurs, you must retrieve the hotel rate change display.
The entry to display the hotel rate change information is based on the line number of the availability and
rates display.
Command Format
HR<Optional Line Number from Multi-property display>
Command Example
HR2
Display hotel rate change display for property on line 2 of multi-property
display
HR
Display hotel rate change display from single property display
Screen Display
Hotel Terms
HEHT
Hotel terms give information about a specific rate.
•
•
•
The terms of entitlement
What the rate includes (for example, meals and tax)
Other rate-specific information like how much commission you receive for selling the rate
The display may also contain policy, guarantee or deposit information that applies to the hotel at which the
rate is available. This information comes from the relevant hotel features display.
Hotel Terms display cannot be requested from Complete Access Plus availability display, or Hotel Pricing
and Features display.
Command Format
HT<Optional Line Number and Rate Number from Multi-property display>
Command Example
Display hotel terms for property on line 2, rate 1A of multi-property
HT21A
display
Screen Display
Other Command Examples
HTS3
Display hotel terms on segment 3
HT2A
Display hotel terms for rate on line 2 column A from single property
display
RTSVCH
Retrieve service details for hotel segments in displayed PNR
Hotel Sell
HEHS
You can sell a hotel room from any of the following displays:
•
•
•
•
Availability and Rates Display
Hotel Rate Change Display
Hotel List Display
Hotel Inventory Display
The hotels available in Amadeus are divided into three groups:
Hotel Access Levels
Indicator Explanation
Blank
/
+
Standard Access Hotel Chains
When you book a standard access hotel, the system automatically
generates a booking message to the hotel chain at end transaction.
The hotel chain either generates a confirmation number back to
Amadeus via teletype, or updates the PNR directly.
Complete Access Hotel Chains
When you book a complete access hotel, the request is sent
immediately to the hotel chain via a high-speed communication link.
The hotel company returns a confirmation number within four to eight
seconds.
Complete Access Plus Hotel Chains
Complete Access Plus offers all of the features of Complete Access
as well as the ability to obtain data directly from the hotel’s own
reservation system.
In complete access, you can only sell one room per transaction. If your PNR contains more than one
passenger, you must passenger associate the hotel sell entry.
The format for the hotel sell entry is the same whether you are requesting a hotel through standard access
or complete access.
Command Format
HS<Optional Line Number><Column Identifier>/<Optional Sell Entries...>
Command Example
Sell room type shown on line 6, column 1A, of multi-property
HS61A/P1
display, for passenger one.
Screen Display - Hotel Multi-Property
Screen Display - Hotel Segment
Hotel Sell Optional Entries (HE HS.337)
Option
Explanation
/BS-
Booking Source
5-8 Digits IATA number / TIDS number.
e.g. /BS-00000000
/CD-
Customer Corporate Identification Number
Of a passenger to avail the corporate rates offered by the hotel.
e.g. /CD-123456HG6E
/DP-
Deposit
You use this option to enter the form of payment of the passenger's
deposit. This is a mandatory option if specified as a requirement in
the hotel features display.
e.g. /DP-CHECK
/EX-
Extra Person in Room
You use this option to enter the number of extra people in a room
and the extra charge.
e.g. /EX-FRF80.00-1
/RA-
Roll - Away bed for Adult (/RA-) & Child (/RC-)
/RC-
Additional number of beds. Give the currency, price and quantity.
e.g. /RA-USD20-1
/G-
Guarantee Arrival
The form of payment used to guarantee arrival.
e.g. /G-CCVI45678167663999EXP0697
/ID-
Customer Identification
Use to enter the passenger's own hotel supplied identification
number.
e.g. /ID-1234KL56
/NR-
Number of Rooms to be booked
e.g. /NR-3
For a Complete Access property only one room can be sold per
transaction.
/FT -
Frequent traveller
Used for hotel loyalty program or for the pax may be entitled to air
miles by staying at a qualifying hotel
e.g:- /FT - 11A 32 BCC
/SI-
Supplementary Information
Free form text for you to add extra information, minimum two
characters and a maximum of 45 characters.
e.g. /SI-NON SMOKING ROOM
/DT-
Check In Date
When making direct / long sell.
e.g. /DT-16JUL
/DD-
Check Out Date
When making direct / long sell.
e.g. /DD-20JUL
/RT-
Room Type
When making direct / long sell.
e.g. /RT-2A1D
/SR-
Special Rates
Used to sell the special rates offered by a hotel.
e.g. /SR-WKD
/**Agency Internal Accounting Information Free Flow
Other Hotel Short Sell Command Examples
HS61A/G-CCAX371449635311004EXP0697
Sell from line 6 of hotel multi-property display, column 1A and provide credit card
as guarantee.
HS1A/DP-CHEQUE/P1
Sell from single property display room on line 1 column A, deposit by cheque and
relate to passenger 1 of PNR.
HS21B/SI-NON SMOKING ROOM/EX-90.00-1/P2
Sell from line 2 of multECK/P1i-property display room displayed in column 1B;
specify supplementary information, extra person in the room, indicating the extra
charge, number of beds required and passenger relate to passenger 2 of PNR
If complete access sell is downgraded to standard access
If you try to make a sell entry for a complete access hotel company and the link between Amadeus and the
hotel company’s system is down, the complete access sell is downgraded to a standard access sell. When
this occurs, you see the message:
* STANDARD ACCESS BOOKING*
You can upgrade the request to complete access. Enter:
HN4
HN
"Up Grade Hotel Sell" transaction code
4
Number of the segment you want to upgrade
Please note, you must make the entry before end of transaction.
Hotel Auxillary Segment
HE HU.127
You can request that an airline which has an air segment in the PNR to book a hotel for your customer
example:
HU LHNN1FRA01SEP-03SEP/NEED ROOM AT LE MERIDIAN PARK HOTEL
You can use auxilliary hotel segment to enter hotels booked outside amadeus. This is for information only
and the message
does not got to the airline.
HU 1A HK1 MOW 14AUG - 18AUG / Room Booked At OBEROI
Hotel Element Modification
You can modify an existing hotel element using the sell options outlined earlier.
For modification purposes, the hotel option codes are divided into two categories, critical and non-critical
In standard access the options are divided as follows:
•
•
The critical option codes are
/DT- (check-in date),
/DD- (check-out date)
/RT- (room type)
The remaining option codes are considered non-critical
For complete access, all modifications are done in real time, and you receive an instant reply from the hotel.
Options that are regarded as critical result in a cancel/rebook of the hotel segment. When a cancel/rebook
takes place, the hotel company sends a cancellation number which is stored in the PNR as a remark
element, and places the new confirmation number in the hotel segment element.
The non-critical options do not affect the status code in the PNR, but are treated as a cancel/rebook which
is reflected in PNR history.
The help pages for each hotel chain (i.e. HEHTLYY where YY is the hotel chain code) displays information
and specific requirments for the hotel chain. Please see CRITICAL OPTIONS listed there as modifications
on those will result in cancel/rebook of the hotel segment.
Command Examples - Critical Options
3/RT-B1D
Change room type of hotel segment 3 of PNR
5/DT-17MAY
Change check-in date for hotel element 5 of PNR
4/DD-05JUN
Change check-out date for hotel element 4 of PNR
Command Options - Non-Critical Options
3/SI-NON SMOKING ROOM
Add/Change supplementary information for
hotel segment 3 of PNR
2/DP-
Delete deposit information for hotel element 2
of PNR
1/CD-BW55690
Add/Change corporate identification number for
hotel element 1 of PNR
Amadeus Cars
The Amadeus Car package offers detailed information regarding car availability and rates for car rental
companies worldwide.
Amadeus also has agreements with major car rental companies to rent cars directly from their reservation
systems known as Amadeus Complete Access.
Encode/Decode Car Company
HECONVERT
DNCAVIS
Display Name Car company name AVIS (Encode)
DNCZD
Display Name Car ZD (Decode)
Car Company Information
GGCAR
Display car companies available in Amadeus
GGCARCTCA
Display contact name for car companies beginning with
A
GGCARA
Display information for car company beginning with
letter A
GGCARZD
Display AIS information for car company with code ZD
GGCARZIBOM
Display AIS information for car company and city code
GGCARZESYD.650
Display page number 650 re: vehicle types for car
company and city code
GGCARZESYD.550
Display page number 550 re: tax information for car
company and city code
HECARZD
Display specific requirements for car company ZD
Car List Display
HECL
The car location list provides you with a complete list of car rental companies and their office addresses in a
specific city.
Command Format
CL<City Code>
Command Example
CLLON
Display rental location list for London
Screen Display
Other Command Examples
CLZISYD
Display car location list for company code ZI
CLLAX-T
Display in terminal locations in Los Angeles
CLZEUSCA-C
Display city locations for car company ZE in California a
state of the United States
Car Availability & Rates Display HECA
Car availability information is displayed by Company for each airport.
You can request a car availability and rates display for:
•
•
Multiple-companies: which displays availability and rates for all companies at a specific location.
Single-companies: which displays availability and rates for one company at a specific location.
Car Multi-Company Display
Command Format
CA<Airport Code><Pick-up Date>-<Drop-off Day/Date>/ ARR-<Arrival time >-<drop off time>
Command Example
CALAX15NOV-18NOV/ARR-1400-1800
Screen Display
Car Type Codes
HECARCOD.43
The car type codes consist of four elements that describe the Class, Type, Transmission and Airconditioning of a particular vehicle type.
For example, an ECMN car type defines an economy, car, manual transmission without air-conditioning.
Car Class Codes
Code Explanation
M
Mini
E
Economy
C
Compact
S
Standard
I
Intermediate
F
Full Size (4-door)
P
Premium
L
Luxury
X
Special
Car Type Codes
Code Type
B
2-Door
C
Car
W
Station Wagon
V
Van
L
Limousine
R
Recreational
S
Sports Car
F
4-Wheel Drive
T
Convertible
X
Special
D
4-Door
J
All Terrain
P
Pick Up
K
Truck
Transmission Codes
Code
Shift
A
Automatic
M
Manual
Air-Conditioning Codes
Code
Air-Conditioning
R
Air-conditioned
(Refrigerated)
N
Not Air-conditioned
Location Codes
Code
Location
C
City
N
North of City Center
S
South of City Center
E
East of City Center
W
West of City Center
R
Resort Location
T
Terminal
O
Off-Terminal
Status Codes
Code
Car Status
A
Available
R
Request Only
C
Closed for Sale
Car Single Company Display
The car single company availability can be displayed from an initial entry or by changing a multi-company
display to a single company display.
The single company display uses the same scrolling commands used with a multi-company display.
Command Example
CAZEFRA10DEC-2/ARR-0900-1700 Display single company availability for
requested rental period.
CAZECDG16JUN-5/ARR-06001700/VT-ECMN
Display single company availability for
requested dates, times and vehicle
type.
Screen Display
Car Availability Optional Entries (HECA.GPOPT)
Option
Explanation/Example
/CO-
Company
You use this option to change a multiple-company display
to a single company display. e.g. /CO-EP
To change a single-company display to a multiplecompany display, enter: CA/CO-YY
/DT-
Pick-Up Date
You use this option to change the pick-up date in your
existing display.
e.g. /DT-14SEP
/DD-
Drop-Off Date
You use this option to change the drop-off date in your
existing display.
e.g. /DD-19NOV
/FC-
Foreign Currency
You use this option to show rates in a currency other than
the currency of the city in your entry. You can only use the
ISO country code.
e.g. /FC-DE
/LO-
Location
You use this option to change the location of your existing
display. Options you entered in your initial entry are
retained in the new display.
e.g. /LO-CDG
/DO-
Drop off Location
Use this option to change the drop off location in your
existing display /DO-FRA or /DO-GBLON*
Note: you can only enter an Amadeus location code or a
car company location code with an asterisk.
/RC-
Rate Code
You use this option to request a rate category and rental
period.
e.g. /RC-PW-
/VT-
Vehicle Type
You use this option to request a specific vehicle type.
e.g./VT-ECMN
To specify one of the elements of vehicle type replace the
other letters with asterisks. e.g. /VT-**M* is for cars with
manual transmission.
/ARR-
Arrival Time
You use this option to change the pick-up time in your
existing display. e.g. /ARR-1200
/RT-
Return Time
You use this option to change the drop-off time in your
existing display. e.g. /RT-1700
Other Command Examples
CASYD14NOV-3/ARR-0900-1700/VT-CCAR
Display car availability in Sydney pickup date 14 November, 3 day rental and request
CALHR02JUL-2/ARR-0900-1400/RC-COR
Display car availability in London for specified rental period, requesting Corporate rates
CA/CO-CC
Change multi-company availability to single company availability for company CC.
Scrolling Commands
MD
Move Down
MU
Move Up
MT
Move Top
MB
Move Bottom
MN
Move to Next day
MY
Move to Yesterday, previous day
MPCA
Move to Previous Car Availability display
Car Rate Categories
Code Category
Explanation
A
Association
This category applies to members of associations that
have special rates. i.e., Master Card holders, AAA
B
Business
This category applies to basic discounted rates for
customers showing their business cards at the rental
location.
C
Corporate
This category applies to contracts or percentage
discounts for corporate clients.
G
Government
This category applies to government departments. i.e.,
Department of Defense, Military
I
Industry
This category includes special rates for travel industry
personnel.
K
Package
This category applies to car rentals in conjunction with
other travel products.
L
Inclusive
This rate includes coverage, or coverage and other
billable items such as special equipment.
P
Promotional
This category applies to rates with restrictions such as
free rental days, minimum number of rental days, special
discounted rates for specific locations and/or specific car
types.
R
Credential
Client must provide what rate specifies: for example
coupon, or ID.
S
Standard
This is the default category, when no other category is
specified. Rates are included without restrictions, except
advance booking requirements.
U
Consortium
This category applies to special rates for travel
consortiums or groups.
V
Convention
This category includes specific rates for conventions.
Rate Category Codes
Code Rental Plan
Explanation
D
Daily
This plan applies for one or more rental days. It can also
apply for extra rental days for monthly, weekly, and
weekend plans.
E
Weekend
This plan includes a daily or flat rate based on a rental
period for at least one day on a Friday, Saturday, or
Sunday.
M
Monthly
This plan has a daily or fixed rates based on a rental
period of at least 28 days.
W
Weekly
This plan has a fixed rate based on a rental period of
approximately 4 to 7 days.
Car Terms Display
HECT
You can use car terms to verify the restrictions and requirements for the rates shown on a car availability
display, or a Standard Access car segment in a PNR.
Note: You cannot request CT from a Complete Access segment.
Command Format
CT<Segment Number or Line number from Car Display><Optional Term Topic>
Command Examples
CT5
Display car terms from line reference 5 from availability display
Screen Display
Car Term Topics
Topic Keyword Explanation
A.
DES
Rate code description
B.
ADV
Advance booking requirements
C.
ONE
One-way rental
D.
MIN
MAX
PIC
RET
Minimum number of rental days required
Maximum number of rental days allowed
Earliest/latest pick-up time
Latest return time
E.
DEP
Deposit requirement
F.
GUA
Rate guarantee conditions
G.
REM
Remarks
Other Command Examples
CTS3
Display car terms for car segment 3 of PNR
CT4/GUA
Display car terms from line 4 of availability display,
specifying guarantee topic
CT4/DES/DEP/GUA
Display car terms from line 4 of availability display,
specifying description, deposit and guarantee topics
Car Sell
HECS
You can sell a car directly from an availability and rate display, car list display and car inventory display.
The car companies available in Amadeus are divided into two groups:
Car Access Levels
Indicator
Explanation
Blank
Automated Standard Access Car Companies
When you book a standard access car company, the system
automatically generates a booking message to the car company at
end transaction. The car company returns a confirmation number to
Amadeus via teletype, or updates the PNR directly using an
automated process in the car company’s system.
Blank
Manual Standard Access Car Companies
Manual Standard Access differs from Automated Standard Access in
that the reservation is manually handled by the car company and
therefore the confirmation number is returned after manual
processing
/
Complete Access Car Companies
When you book a complete access car company, the request is sent
immediately to the car company via a high-speed communication link.
The car company returns a confirmation number within four to eight
seconds.
The responses vary for each car company participating in Amadeus Complete Access. In addition:
•
•
•
•
•
You can only book one car at a time
You must enter the name element in the PNR before selling the car
The entry is directly sent to the car company database before a confirmation is returned
When confirmed the car segment shows an HK status code
If more than one passenger in the PNR, you must passenger associate the car sell entry.
Command Format
CS<Line Reference from Display>
Command Example
Sell car shown on line reference 2 of availability display, for
CS2/P1
passenger 1.
Screen Display
Car Sell Optional Entries (HECS.295)
Option
Explanation/Example
/CD-
Customer Corporate Identification Number
e.g. /CD-3456HJ90
/RQ-
Rate Quoted
Use this field to enter the rate that was quoted to the
passenger
e.g. / RQ-FRF229.00-UNL DY
/ID-
Customer Identification
You use this option to enter the passenger's own car
companies identification number.
e.g. /ID-5698GH12
/FT-
Car Frequent Traveller
You use this option to add the identification of a person
belonging to a frequent traveller program.
e.g. /FT-QFP45098
/SI-
Supplemental Information
You use this option to enter supplemental information in free
flow text for the rental car./SI-RED CAR REQUIRED
/SQ-
Special Request
You use this option to request a specific type of equipment.
e.g. /SQ-PHN
/G-
Guarantee
This option allows you to guarantee bookings for specific
vehicle types, rate
Plans or booking codes.
/G-CASH or /G-CHEQUE or /G-CCAX3745648756EXP039x
/G-VOUCHER or G-MCO
/G-BS(booking Source) or /G-CD(corporate discount)
/G-ID(customer identification)
/COL-
Pick Up Location
You use this option only in a direct sell entry when pick up is
other than airport. Vicinity code to be taken from Car List
display. Please remember to affix an asterisk (*) after the
vicinity code in the car sell entry.
e.g. CSZINCE17APR-3/ARR-1200-0900/VT-ECMN/PUPNCEE23*
/DO-
Drop Off Location
You use this option only in a direct sell entry when drop off is
other than airport. Vicinity code to be taken for Car List
display. Please remember to affix an asterisk (*) after the
vicinity code in the car sell entry.
e.g. CSZILHR09AUG-4/ARR-1600-1200/VT-ECMN/DOLONC05*
/RC-
Rate Code
Added automatically by the system when the car is sold
directly from the car availability and rates display. Entered
manually to request a specific rate category and rate plan.
e.g. CSZDMAD29OCT-2/VT-ECMN/RC-SD-
/BS -
Booking Source Number
Used to enter agency control number , IATA or TID number,
e.g. /BS - 1430284 (5 - 8 characters)
/FP -
Form of payment
You can enter any of the following CASH, CHEQUE, CREDIT
CARD
e.g. /FP - CCAX374908467641018 EXP 0301 N452
(Approval code)
/CO -
COLLECTION
This is the address from where the car will be collected e.g.
/CO - Free flow text upto 60 characters
The following is a list of optional equipment that you can request using the /SQ- option.
This equipment is subject to availability and local charges. A minimum of 3 and a maximum of 15 characters
can be specified.
/SQ-<enter one of the codes below if required>
Special Equipment Request Codes
Code
Explanation
Code
Explanation
ABS
Anti-Blocking System
TSW
Tilt Steering Wheel
CSI
Infant Seat
BYC
Bicycle Rack
ATD
Anti-Theft Device
CBR
CB Radio
RSB
Rear Seat Belt
CCT
Cruise Control
HCH
Hatchback
DSL
Diesel
PAB
Power-Assisted Brakes
LDP
Laser Disc Player
FRT
Front-Wheel Drive
LFF
Lead Free Fuel
CST
Child Seat
LUG
Luggage Rack
RAD
Radio
PAS
Power Assisted Steering
CLS
Central Locking System
PAX
Number of Passengers
HCR
Right-Hand Drive
SKR
Ski Rack
HCL
Left-Hand Drive
SKV
Ski Equipped Vehicle
PHN
Mobile Phone
SNO
Snow Chains
TVI
Television
STR
Winter Tires
FMR
FM Radio
SUR
Sun Roof
TEL
Telephone
TAP
Cassette Player
CSB
Baby Seat
TRH
Trailer
Other Command Examples
CS8/G-CCAX123456789101123EXP0997/SQ-SUR
Short Sell car segment from reference 8 from availability display, form of payment credit card and special
request for a sunroof.
You can decode all of the above special equipment codes using the CE transaction.
To decode a three-letter code, enter:
CEPHN
Response
If complete access sell is downgraded to standard access
If you try to make a sell entry for a complete access car company and the link between Amadeus and the
car company’s system is down, the complete access sell is downgraded to a standard access sell. When
this occurs, you see the message:
*STANDARD ACCESS BOOKING *
You can upgrade the request to complete access. Enter:
CN4
CN
"Upgrade Car Sell" transaction code
4
Number of the segment you want to upgrade
Please note you must make the entry before end of transaction.
Car Auxillary Segment
To request that an airline participating in the PNR book a car for your customer, the entry is:
CU LHNN1FRA12SEP-14SEPECAR/PLEASE PROVIDE BABY SEAT
To enter in the PNR , a car booked outside amadeus CU1A HK1 BWN 14AUG - 18AUG ECAR / CF - 210
/ P1
Modify Car Element
The car segment change transaction enables you to modify or delete elements or car segments that have
already been created. You can modify, delete and add data to an existing car element using the options
outlined earlier in this course.
Modifications with options that do determine the status of the rate in a car segment are more critical than the
others.
The options concerned are as follows:
Option
Explanation
/DT-
Pick-Up Date
/DD-
Drop-Off Date
/VT-
Vehicle Type
/LO-
Location Code
/RC-
Rate Code
When a car element originally booked in standard access is modified, the system attempts to resell the
segment performing all availability status and rate rule validations.
If the check is successful, the modification is accepted and the segment resold. If this check is unsuccessful
an availability and rates display is returned based upon the parameters in the affected segment. The
confirmation number is erased and depending on the car company either a new confirmation number is
returned or the same previous confirmation number is used. All changes are processed via complete access
if the original booking was made in complete access.
Command Examples
3/VT-ECMN
Change car type reserved on car segment 3 of
PNR
5/DD-15AUG
Change drop of date for car segment 5 of PNR.
2/SI-REQUIRE RED CAR
Add or change supplementary information for car
element 2 of PNR
The End
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