EDS-Q Manual
INSTANT TICKET VENDING MACHINE
EDS-Q
Reference
Guide
for
ITVM
Retailers
HOTLINE:
For Terminal
Questions and
Issues, Call:
1-800-654-2500
1
Table of Contents
ABOUT GTECH’S INTERLOTT ITVM
EDS-Q ITVM
Specifications
THE GTECH Difference
4
4
5
5
GETTING TO KNOW THE ITVM - EXTERIOR
6
GETTING TO KNOW THE ITVM - INTERIOR
7
ITVM MENU
8
The Main Menu (Administrator)
The Options Menu
8
9
BASIC OPERATION
10
The Keypad
Alarms
10
10
Access Alarm
Power Fail Alarm
Tilt Alarm
10
10
10
Remote Disable (If Installed)
Locking System
Opening the ITVM
Closing and Locking the ITVM
Loading Tickets
Loading Multiple Packs
Unloading Tickets
Loading Printer Paper
Removing Money from the Bill Acceptor
Removing the Bill Magazine from the Bill Acceptor
Purchasing Tickets
Typical Purchase
Purchase Using the One Shot Button
REPORTS
11
11
11
11
12
15
16
16
17
17
18
18
19
20
Sales Reports from the ITVM
Other Reports
Accessing Reports
20
24
31
2
Table of Contents
SALES AND INVENTORY
32
Balancing Sales and Inventory
32
SALES TIPS
33
Maximizing Sales Through Merchandising
Avoiding Underage Purchasing
TROUBLESHOOTING TIPS
33
33
34
Machine Lights
Bill Acceptor
Printer
Price Display
IF YOU ARE UNABLE TO RESOLVE THE ISSUE
3
34
34
34
35
35
About GTECH’s Interlott ITVM
EDS-Q ITVM
The ITVM is the lottery’s most efficient tool for dispensing a variety of different instant
games. Tickets are dispensed quickly and securely. Using a patented bursting technology,
GTECH’s Interlott ITVMs dispense one cleanly separated instant or scratch-off lottery ticket
with every push of the button. For your convenience, the ITVM is able to dispense through
the last ticket of every book without the use of taping or special devices. More than one
book of tickets may be taped together and loaded as necessary.
GTECH’s Interlott ITVMs reduce labor costs and eliminate theft. Highly efficient and easyto-use software controls all basic functioning. Accurate accounting reports are easily
printed. Retail agents recognize productivity gains immediately.
Specifically designed with floor space in mind, the EDS-Q (Expandable Dispensing
System – Quad Burster) machine fits in most high traffic areas, yet it stores up to 24
different instant lottery games. The machine features an attractive design and an easy-touse interface. Customers are attracted to the machine by:
· Bright vacuum fluorescent display (VFD) for all instructions
· Illuminated ticket window push buttons
·
·
Brightly lit price displays
Highly visible backlit signage
Dedicated sales and service personnel continually solicit customer feedback on the
machines. This input is the basis for continuous product refinements.
4
About GTECH’s Interlott ITVM
Specifications
EDS-Q machines are the lottery’s most efficient tool for dispensing a variety of different
instant games, quickly, securely, and without any problems.
·
UL listed and FCC approved
·
Stores up to 1000 tickets per game
·
Ticket Size Capability:
·
Accepts $1, $5, $10, and $20 US bills. May be
equipped to accept nickels, dimes, quarters,
and dollar coins.
·
State-of-the-art bill/coin acceptors
Width: Up to 4.25" (10.79 cm)
Length: Up to 12" (22.86 cm)*
Maximum ticket length may vary by machine software version.
The GTECH Difference
Our unique patented burster delivers one cleanly separated ticket with every push of the
button. There is absolutely no cutting, tearing, scratching, or mutilating of tickets in any way.
No competitor can make these claims.
It’s very smart
·
Security is top priority
Highly efficient, yet simple to understand
software controls all accounting functions. The
retailer has access to reports such as:
Inventory, Audit Trail, Local Events, Local
Security, and Status. Sales reports are also
available for a variety of time periods including
Local Shift, Today, Yesterday, Last 7 Days,
This Week, Last Week, Last 4 Weeks, This
Month, Last Month, Last 6 Months, This
Quarter, Last Quarter, This Fiscal Year, Last
Fiscal Year, and Lifetime.
·
14 gauge sheet metal cabinet
·
Patented four-point locking system for vault-like
security
·
Bulletproof LexanTM ticket windows backed by steel
plates
·
Separately keyed bill acceptor vault is placed inside
the cabinet for added protection
·
Audible front door alarm
110-decibel tilt alarm
·
GTECH’s SmartLoad feature stores data on
each individual game. When the same game is
reloaded, SmartLoad accesses the game’s
specifications and loads them automatically.
·
·
A battery backup allows the system to retain all
sales and setup data in case of power failure.
·
LED message display
·
·
Barcode scanner
Smart modem allowing off-site communication
and data access
·
Remote shut-off
·
Coin acceptor
·
Custom painting and labeling
·
Electronic signage
Available options
5
Getting to Know the ITVM - Exterior
The Instant Ticket Vending Machine (ITVM) is designed to dispense lottery scratch-off
tickets. This section describes the major components of the ITVM.
Ticket Display
&
Selection
Window
Optional LED
message
display
ITVM Display
Electronic
Price Display
One Shot
Button
Main Door
Lock
Ticket Tray
Bill Acceptor
Main Door
The picture above shows the exterior components of the EDS-Q machine. The components are explained
in detail below.
·
The customer pushes the ticket display and selection window to purchase a ticket. If the bin is out of
service, the electronic price display will show a series of dashes across the middle of the display. If
the ticket bin is empty, “Out” will appear on the electronic price display.
·
The One Shot button allows customers to purchase tickets in bulk from any selected bin.
·
Instructions are given to the customer via the ITVM display.
·
The bill acceptor accepts and validates the customer’s cash. An optional coin acceptor accepts and
validates the customer’s coins.
·
The customer retrieves the purchased ticket from the ticket tray.
·
The main door provides access to the ticket drawers, keypad, printer, and all other internal
components.
·
Locks protect components inside the main and bill acceptor doors.
6
Getting to Know the ITVM - Interior
Barcode
Scanner
Printer
Keypad
Ticket Chute
Ticket
Drawers
Bill Acceptor
Report
Barcode Label
(on front of
chute, see
inset)
Power Switch
Storage Area
The picture above shows the interior components of the ITVM. The components are explained in detail
below.
·
The barcode scanner enables the retailer to maximize the benefits of SmartLoad ticket loading
software. In addition, it simplifies ticket activation, running machine reports and bin-loading.
·
The keypad enables you to navigate through menus, which you use when loading tickets and printing
reports.
·
Mounted within the ticket drawers, the bins hold and dispense tickets available for purchase.
·
The printer is used to print several types of reports. A full explanation of reports is given in the Reports
section of this manual.
·
The bill acceptor is a device that validates and holds the cash the customer deposits to purchase a
ticket. The coin acceptor (optional) is a device that validates the coins the customer deposits to
purchase a ticket.
·
The power switch turns the machine on and off.
·
The door open switch (not pictured) triggers an audible alarm. See “Access Alarm” for more
information.
·
The QuadBursterTM (not pictured) is the dispensing mechanism.
·
The storage area of the machine is designed to hold packs of tickets and other lottery items in a
secure environment.
7
ITVM Menu
The Main Menu (Administrator)
In all menu commands shown in this manual, n designates the
ticket bin selected, and X designates a value to be entered.
When the door is closed, the ITVM Display provides instructions to the customer. When the door is
opened and the password is entered the Main Menu displays. As you press the plus (+) sign, each of the
menu options will display, in the order below.
Select Bin:
n
(Bin n selected)
Print/View Reports
(Bin n selected)
n: Load inventory
(Bin n selected)
n: Unload bin?
(Bin n selected)
Options?
(Bin n selected)
Press the plus (+) sign or minus (-) sign to scroll through all menu options.
Press ENTER to select a menu option.
8
ITVM Menu
The Options Menu
The Options Menu is accessed from the Main Menu and provides access to terminal
functions and configurations that may be used in the Retailer Location.
The choices from this menu include the following:
Zero inventory?
(Bin n selected)
XXX
Zero Credit? $X.XX
(Bin n selected)
Load Paper?
(Bin n selected)
Use the ZERO INVENTORY function to zero out the
selected bin’s inventory count when tickets have been
unloaded from the bin.
Use the ZERO CREDIT function to clear customer credits
from the machine. To clear credits, press ENTER. When
this function is used, it is recorded on the Events Report
along with the login ID.
Use the LOAD PAPER function to load paper into the
printer.
n: Test bin?
(Bin n selected)
Use the TEST BIN function to verify that the selected bin
is functioning properly. The display will read either Bin
Tests Good or Bin Tests Bad. To select a different bin,
key in the Bin number at the Test Bin? prompt and press
ENTER twice.
Change Time?
(Bin n selected)
Use the CHANGE TIME function to change the machine
time. Enter the new time using the 24-hour clock with
decimal points. For example, 5:00 PM would be entered
as 17.00.00. Press ENTER.
Autoprint report of
sales at acct. time
Use the AUTOPRINT REPORT function to print the
Yesterday’s Sales Report at the preset accounting time,
which is 12:01 AM and can only be changed by a GTECH
Field Service Technician. To enable this function, press
ENTER and then press ENTER again to disable.
Test bill acceptor?
(Bin n selected)
Use the TEST BILL ACCEPTOR function to verify that
the bill acceptor is working properly. Perform this test by
pressing ENTER and inserting a bill.
Change passwords?
(Bin n selected)
Use the CHANGE PASSWORDS function to change
Retailer passwords.
Press the plus (+) sign or minus (-) sign to scroll through all menu options.
Press ENTER to select a menu option.
9
Basic Operation
The Keypad
The keypad is mounted inside the machine, behind the main door.
The display guides you through the menus needed to maintain the ITVM.
·
The plus sign (+) moves you forward in the menus.
·
The minus sign (-) moves you backward in the
menus.
·
The back arrow ( ← ) functions as a backspace key.
·
CLEAR erases your entry and takes you back to the
previous menu option.
·
When you press ENTER/YES you answer “yes” to the
questions on the display, or you enter your input into
memory.
Alarms
Access Alarm
The ITVM is protected from unauthorized entry by an audible door open alarm. The alarm
sounds continuously until a valid password is entered.
To silence the alarm:
1. Immediately upon opening the door, enter a valid password. Note: This is required only in systems
where the full menu is password protected.
2. Absence of any keypad activity causes the system to emit periodic alert tones. Press any key to
reset the keypad inactivity monitor.
Power Fail Alarm
The power fail alarm is activated when the machine is unplugged or loses power.
To disarm the alarm:
1. Open the main door.
2. Flip the toggle switch (located above the bill acceptor) to the down position.
Tilt Alarm
The tilt alarm is activated when the machine is suddenly jostled.
To disarm the alarm:
1. Open the main door.
2. Flip the toggle switch (located above the bill acceptor) to the down position.
10
Basic Operation
Remote Disable (If Installed)
Remote disable is an optional feature on the ITVM and is intended to discourage underage use. This
feature allows store personnel to “shutdown” the machine via remote control.
To disable the machine, press the button on the remote transmitter. To reactivate, press the button on the
remote transmitter again. The remote does not require careful aiming or close range.
Locking System
GTECH’s Interlott ITVMs include a patented high-security locking system.
The main door provides access to the keypad, printer, and ticket bins. The bill acceptor is housed in a
separately keyed vault behind the main door.
The primary locking system consists of a removable locking barrel and an inserted “T” handle.
Each set of keys has 2 keys, one that opens the removable lock cylinder from the main door and a
different key for the lock on the bill acceptor vault.
Opening the ITVM
1. Remove the lock barrel:
a. Insert the key.
b. Rotate the lock one-quarter turn (in either direction) to the unlocked position.
c. Pull the barrel out.
2. Insert the “T” handle.
3. Push in and rotate the handle counterclockwise one-half turn.
4. Open the main door.
Closing and Locking the ITVM
To close and lock the ITVM:
1. Push the door closed.
2. Rotate the “T” handle one-half turn clockwise. When the latch is secure, the ITVM Display shows
the prompt:
Please Insert Money
3. Remove the “T” handle from the barrel.
4. Insert the lock cylinder.
5. Rotate the key until the machine is locked.
6. Remove the key.
11
Basic Operation
Loading Tickets
Interlott’s SmartLoadPlus feature makes loading tickets quick, accurate, and hassle-free.
The EDS-Q stores individual game data (pack size, ticket size, and price) so this
information will not have to be reentered every time tickets are loaded.
To load tickets:
1. Open the hinged ticket chute and remove the barcode scanner from its holder. The display reads:
Select Bin:
n
(Bin n selected)
2. Scan the LOAD label on the bin you wish to load.
3. If this bin already has inventory, the old inventory amount will be displayed. Press 0 and ENTER to
clear this inventory or scan or press ENTER to add it to the new inventory. The display reads:
ProductID:
XXXXXX
(Bin n selected)
4. Scan the barcode on the next ticket pack.
If you have loaded the current product into this ITVM before, the machine may recognize
the product ID from the games that it has stored in memory. The machine has the ability
to store up to 100 games in memory and will do so each time that you load a full pack. If
you have loaded this game before, the machine will populate the product data (Product ID,
Pack Size, Unit Length, and Unit Value). The steps that follow describe how to proceed
with loading if it recognizes the game and if it doesn’t.
If the system recognizes the Product ID:
5. The display reads:
PID:XXXXXX, PS:XXX
UL:X.XX”, UV:$X.XX
6. To accept these values, scan the ENTER barcode or press ENTER on the keypad and proceed to Step
12.
7. To change one or more of these values, scan or press CLEAR, then press ENTER to continue. Follow
the instructions on the following page for entering new values.
12
Basic Operation
If the system does not recognize the Product ID:
5. The display reads:
ProductID:
XXX
(Bin n selected)
6. The Product ID is populated from when you scanned the barcode on the ticket pack.
Press ENTER.
7. The display reads:
Pack size
XXX
(Product IDxxxxxx)
8. Scan or press ENTER to accept the displayed value, or key in the number of tickets you are
loading and press ENTER on the keypad twice. The display reads:
Loading full pack?
ENTER=Yes, CLEAR=No
Answering YES to this question will store this value as the pack size for the Product ID. If
you are loading a partial pack, be sure to press CLEAR to avoid affecting future loads.
9. Press ENTER to load a full pack or CLEAR to indicate you are loading a partial pack.
10.The display reads:
Ticket Length X.XX
(Product IDxxxxxx)
11. Scan or press ENTER to accept the displayed value or key in the ticket length and press ENTER on
the keypad twice. The display will read:
Unit Value $X.XX
(Product IDxxxxxx)
13
Basic Operation
12. Scan or press ENTER to accept the displayed value or key in the ticket unit value and press
ENTER on the keypad twice. The display will read:
Load another pack?
(Product IDxxxxxx)
13. Scan or press ENTER to load another pack in this bin or press CLEAR.
14. The display will read:
Load bin n now
(Product IDxxxxxx)
15. Pull out the appropriate ticket drawer for the bin to load the tickets.
16. Insert the ticket pack into the bin so that the
lowest numbered ticket feeds first.
17. Feed the first ticket over the roller.
18. Insert under the ticket guide until the leading edge
firmly touches the black rubber feed rollers. This will
activate the ticket sensor switch and the tickets will
load automatically.
19. Multiple ticket packs can be loaded by taping the end of one pack to the beginning of another pack.
To connect two packs, use GTECH’s perforated tape (Part number 10-205-00007-01) and follow the
instructions on the following page.
14
Basic Operation
Loading Multiple Packs
1. Lay ticket packs up against each other on a flat surface so that the last ticket of one pack is against
the first ticket of another pack. Leaving no space between the tickets, align the edges of the packs
carefully and do not overlap them.
TOP VIEW
SIDE VIEW
2. Take a tape strip from the sheet and carefully position it so the perforation is in line with the junction
of the two tickets. Take care that the tape does not hang off of the edge of the tickets.
TAPE
3. Fold one of the packs over the other, bending the tape at the perforation. Packs should stack neatly,
one on top of another.
Take care to avoid these problems:
Edges of packs
misaligned
Tape perforation not
aligned
with ticket junction
Tape hanging off of edge
of tickets
15
Tickets not tightly
butted against each
other
Basic Operation
Unloading Tickets
Use the Unload Tickets function to remove tickets without damaging the bursters.
GTECH’s SmartLoadPlus feature allows tickets to be unloaded in one easy step.
From the Select Bin prompt, scan the UNLOAD label on the bin to unload. The burster reverses feed and
the tickets unload.
The Screen displays:
Reload or Clear
(Bin n selected)
Press ENTER to reload the tickets and restore the game to active. Select the CLEAR option to clear the
inventory in the bin and set to zero.
Loading Printer Paper
Make sure the new roll of paper has a straight edge (if necessary, re-cut the paper so the edge is straight.)
1. From the Select Bin prompt, press the minus
sign (-) once, or press the plus sign (+) four times.
The display reads:
2.
Press ENTER.
Options?
(Bin n selected)
3. Press the plus sign (+) once. The display reads:
Load Paper?
(Bin n selected)
4. Load the paper as shown.
a. Remove the empty spool. Slide the white
spool holder up and toward you.
b. Install a new roll of paper on the white
spool holder. Paper feeds from the back of
the roll.
c. Pull the black platen forward to the open
position.
d. Slide the clean, straight edge of the new
paper into the printer feed opening.
e. Return the platen to the closed position.
f.
Press ENTER. The paper begins to feed
through the roller.
g. Press and hold down any key to stop
feeding.
16
Basic Operation
Removing Money from the Bill Acceptor
1. Open the bill acceptor door.
2. Lift the cassette door to expose currency.
3. Remove the bills from the acceptor.
4. Print a Shift Report to reset the system’s cash counters.
Removing the Bill Magazine from the Bill Acceptor
Rather than removing the money at the machine, the entire bill magazine may be removed.
To remove money from the bill magazine:
1. Press the small black button at the end of the bill stacker and lift
out the bill magazine.
2. Remove the bills from the magazine. Replace the magazine by
reinserting it into its holder and sliding it toward the bill acceptor until it
locks into position.
17
Basic Operation
Purchasing Tickets
Typical Purchase
A typical purchase takes place as follows:
When the customer approaches the machine, the ITVM display reads:
Please Insert Money
The ITVM takes cash only ($1, $5, $10, or $20 bills) and does not give change.
If equipped with a coin acceptor, nickels, dimes, quarters, and dollar coins may be used.
1. The customer inserts the bill into the bill acceptor.
2. The display reads:
X.XX Credits
3. As the customer selects a ticket, the ticket is burst, and then dispensed in the ticket tray. The ITVM
display reduces the number of credits by the cost of the ticket. (The number of credits reflects the amount
of money the customer deposited. Some games cost $1 [1 credit]. Others may cost more.)
4. Once all credits have been used, the display reads:
Credit Used. Thank
You and Good Luck!
Then returns to the prompt:
Please Insert Money
18
Basic Operation
Purchase Using the One Shot Button
A typical purchase using the One Shot Button takes place as follows:
When the customer approaches the machine, the ITVM display reads:
Please Insert Money
The ITVM takes cash only ($1, $5, $10, or $20 bills) and does not give change.
If equipped with a coin acceptor, nickels, dimes, quarters, and dollar coins may be used.
1. The customer inserts the bill into the bill acceptor.
2. The display reads:
X.XX Credits
3. The customer pushes the One Shot Button (button is now flashing).
4. The customer pushes the preferred ticket display and selection window. The tickets are burst and then
dispensed continuously into the ticket tray until all credits are used.
To stop One Shot dispensing before all credits are used, push the One Shot button again.
Dispensing will stop and the credits remaining will appear on the display. The customer can
then continue making purchases until all available credits are used.
5. Once all credits have been used, the display reads:
Credit Used. Thank
You and Good Luck!
Then returns to the prompt:
Please Insert Money
19
Reports
Reports
The Print/View Reports function on the ITVM allows you to print and/or view the following
ITVM Accounting Reports.
Sales Reports
Sales information can be reported for a variety of different time periods as described below. Each sales
report states, by bin, the quantity and value of tickets sold in the given time period as well as the total
quantity and value of all tickets sold in that period. These reports also show the product number loaded
into each bin and an estimate of sales lost due to bin-out-of-stock time.
Last 4 Weeks Report
Today’s Report
Today’s Report summarizes all of the transactions
that have taken place for the current day (from the
previous midnight, or a time you select, to the time
the report was printed).
The Last 4 Weeks Report summarizes sales
information for each of the last four weeks. Week 4
is the current week and reflects sales up until the
time the report is taken. Each previous week is
listed in reverse-chronological order. Start and end
dates for each week are shown on the report.
Yesterday’s Report
Yesterday’s Report summarizes sales data for the
previous day. This 24-hour reporting period is
selected by you (typically from last midnight to the
previous midnight, or a preset accounting time).
This Month’s and Last Month’s Reports
This Month’s Report reflects sales for the current
month to the time the report is taken. Last Month’s
Report reflects sales for the last month.
Last 7 Days Report
The Last 7 Days Report summarizes sales
information for each of the past seven days,
providing daily totals for each bin as well as daily
totals for these days. Note that Day 7 sales are for
the current day, and each previous day is listed in
reverse-chronological order.
Last 6 Months Report
Similar to the Last 4 Weeks and Last 7 Days
reports, the Last 6 Months Report summarizes
sales information for each of the last six months.
Month 6 is the current month to date, and each
previous month is listed in reverse-chronological
order with start and end dates for each listed under
the month heading.
This Week’s Report
This Week’s Report offers you access to sales
information for the current week (typically Monday
12:00 AM to 11:59 PM Sunday, unless programmed
differently by your service agent). This Week’s
Report can be obtained as many times as
necessary during the current week and reflects
sales beginning Monday 12:00 AM through the time
that the report is taken.
This Quarter’s and Last Quarter’s Reports
This Quarter’s Report reflects sales for the current
quarter to the time the report is taken. Last
Quarter’s Report reflects sales for the last quarter.
This Fiscal Year’s and Last Fiscal Year’s
Reports
The This Fiscal Year’s Report reflects sales for the
current fiscal year to date. The Last Fiscal Year’s
Report reflects sales for the last fiscal year. The
fiscal year start date can be programmed into the
machine by your service representative.
Last Week’s Report
Last Week’s Report reflects sales for the previous
seven-day reporting week (typically Monday 12:00
AM to 11:59 PM Sunday, unless programmed
differently by your service agent). This report
enables you to obtain a weekly sales report. For
example, a report taken on Monday morning will
reflect the previous week’s (seven days’) sales.
Lifetime Sales Report (LIFETIME)
The Lifetime Sales Report provides sales
information over the life of the machine. Because
this report does not follow the standard sales report
format.
20
Reports
Sample Sales Report
While the reporting period may differ between the sales reports that are available from the
ITVM, the report format is basically the same. Each report is divided into 4 sections: the
report header, the Product ID listing, sales data and site management statistics. The
sample that follows applies to all Sales reports listed on the previous page.
Report Header & Product ID Listing
The Header of each report states the name of the report and the time period reflected in the report. Following the header, every sales report has a section listing the product IDs and values of the tickets loaded into
each bin.
Name of Report
SALES THIS WEEK
Sales Since
03/03/2003
Fri 03/07/2003 17:54
Date & Time the
report was
printed
Time set as
beginning of
accounting day
Retailer’s ID #
assigned by
Lottery
“+” indicates a
change in the
product ID has
occurred during
this sales
interval
Acct Week Start:
Acct Time:
Agent:
Machine:
Door Open Today:
Mon
00.01
40444
87654321
2
********************************************
Product ID & Value
*********************************************
B01:
B02:
B03:
B04:
#437281
#655209
#844763
+#288543
21
$ 1.00
$ 5.00
$10.00
$ 2.00
Current
selections
loaded listed by
bin#, product
ID#, and ticket
value
Reports
Sales Data
The Sales Data section of the report contains sales data for the reporting period shown in the header. Ticket
quantity sold and the dollar value of that quantity are listed for each bin and are summarized to show total
sales for the specified period.
********************************************
Sales Qty & Value
*********************************************
------Week 4-----(From 02/24/2003) --(Thru 02/25/2003) --Bin#01:
125
$
250.00
142
$
142.00
63
$
315.00
50
$
100.00
58
$
580.00
Bin#02:
Total number of
tickets dispensed during
this reporting
period
Bin#03:
Bin#04:
Bin#05:
These lines
appear only on
summary
reports (Last 7
Days, Last 4
Weeks, Last 6
Months). Note
that listings are
in reverse
chronological
order
These lines
appear only on
summary
reports (Last 7
Days, Last 4
Weeks, Last 6
Months).
Reporting period
is stated for
each listing, with
the most recent
period listed first
----- --------------438
$
CheckTotals:
438
$
------Week 4-----(From 02/24/2003) --(Thru 02/25/2003) ---
22
Quantity & Dollar
value of tickets
sold from Bin4
for this reporting
period
1387.00
1387.00
Total dollar
amount value of
tickets dispensed during
this reporting
period
Reports
Site Management Statistics
The Site Management section of the report provides an estimate of revenue lost during the reporting period
due to bins being out of stock. This estimate is derived from actual machine sales and the percentage of
out of stock time during the reporting period.
********************************************
Site Management
********************************************
------Summary-----OutOfStockFactor:
13.7%
LostSalesEstimate:
Number of times
in reporting
period that
system checked
for out-of-stock
conditions
$
220.37
------TimeLostDetail-----QOS_Samples:
NotAcceptingCash
125
Estimate of
sales lost by this
machine during
the reporting
period based on
actual sales and
bin-out-of-stock
time
2.0%
BinsOutOfStock:
01:
02:
03:
04:
4.0%
35.0%
2.8%
6.0%
********************************************
---- end report ----
23
Percent of time
in the reporting
period that Bin 1
was out of stock
Reports
Other Reports
In addition to Sales Reports, you may access other reports from the ITVM to view/print
inventory, transactions, event history, and set up information. These additional reports are
described below.
Inventory Report
The Inventory Report shows, by bin number, the value and quantity of tickets presently in the machine.
The software lowers the inventory count each time a ticket is dispensed; therefore, the report reflects the
most up-to-date inventory reading. The report also displays the total number of tickets in the machine and
their total value.
The inventory report reflects the numbers entered when tickets were loaded. Be sure to enter the correct
inventory at the Pack Size prompt.
Name of Report
INVENTORY REPORT
Fri 03/07/2003 17:54
Date & Time the
report was
printed
Time set as
beginning of
accounting day
Retailer’s ID #
assigned by
Lottery
“+” indicates a
change in the
product ID has
occurred during
this sales
interval
Number of
tickets on hand
for Bin 1
“*” indicates the
bin is out of
service
Total number of
tickets in the
machine
Acct Week Start:
Acct Time:
Agent:
Machine:
Door Open Today:
Mon
00.01
40444
87654321
2
********************************************
Product ID & Value
********************************************
B01:
B02:
B03:
B04:
$ 1.00
$ 5.00
$10.00
$ 2.00
#437281
#655209
#844763
+#288543
Current
selections
loaded listed by
bin#, product
ID#, and ticket
value
********************************************
UnitsOnHandQty&Value
********************************************
01:
02:
03:*
04:
175
97
111
225
------
$
$
$
$
175.00
485.00
1110.00
450.00
------------
608
$
2220.00
********************************************
--- end report ---
24
Value of tickets
on hand for Bin 1
Total value of
tickets in the
machine
Reports
Local Shift Report
The Local Shift Report reflects sales since the last time this report was taken. For example, if
you take a Shift Report at 9:00AM, and another one at 5:00PM, the second report will include
only sales for that eight hour period. Money should be removed from the machine every
time a Local Shift Report is printed. Failure to do so will result in inaccurate system cash
counters.
LOCAL SHIFT REPORT
14:37 03/06/2003
Date & Time the
last shift report
was printed
Acct Week Start:
Acct Time:
Agent:
Machine:
Door Open Today:
Mon
00.01
40444
87654321
Date & Time this
Shift Report was
printed
********************************************
Product ID & Value
********************************************
“+” indicates a
change in the
product ID has
occurred during
this sales
interval
B01:
B02:
B03:
#437281
#655209
+#844763
$ 1.00
$ 5.00
$10.00
********************************************
Sales Qty & Value
*********************************************
Current
selections
loaded listed by
bin#, product
ID#, and ticket
value
------Week 4-----(From 02/24/2003) --Bin#01:
125
$
250.00
142
$
142.00
63
$
315.00
50
$
100.00
Bin#02:
Quantity and
dollar value of
tickets sold from
Bin 1 this shift
Bin#03:
Bin#04:
----- ---------------
Total number of
tickets
dispensed this
shift
Total value of all
bills collected
this shift
438
$
CheckTotals:
1387.00
438
1387.00
$
********************************************
********************************************
---Cash Collected --********************************************
#Bills:
$20
$10
$5
$1
BillTotal:
$
Report continued on next page...
25
6
32
124
327
100.00
Total sales
this shift
A difference
between these
values will result
from only from
erroneous unit
values or an
overload of the
SmartLoad
buffer (use of
more than 100
different
products within
the reporting
period)
Reports
... Report continued from previous page
********************************************
Site Management
********************************************
------Summary-----OutOfStockFactor:
13.7%
LostSalesEstimate:
Number of times
in reporting
period that
system checked
for out-of-stock
conditions
$
220.37
------TimeLostDetail-----QOS_Samples:
NotAcceptingCash
125
Estimate of
sales lost by this
machine during
the reporting
period based on
actual sales and
bin-out-of-stock
time
2.0%
BinsOutOfStock:
01:
02:
03:
04:
4.0%
35.0%
2.8%
6.0%
Percent of time
in the reporting
period that Bin 1
was out of stock
********************************************
---- end report ----
Security Report
The Security Report describes when the door was opened and closed and by whom during the current shift.
Date & Time the
report was
printed
Key showing
password login
used for each
event
Listing of Events
that can be
recorded
SECURITY REPORT
Fri 03/07/2003 17:54
Acct Week Start:
Acct Time:
Agent:
Machine:
Door Open Today:
Mon
00.01
40444
87654321
2
********************************************
Agents Key
*********************************************
a=AdminAgent
r=RetailAgent
s=ServiceAgent
l=LotteryAgent
u=Unknown
********************************************
Events Key
*********************************************
CLS=DoorClosed
OPN=DoorOpened
********************************************
Security Events Detail
*********************************************
sOPN03/26/2003
sCLS03/26/2003
sOPN03/26/2003
10:30
10:33
17:12
********************************************
---- end report ----
26
Times door
opened and
closed listed by
agent, event
type, date, and
time
Reports
Audit Trail Report
The Audit Trail Report gives you an up-to-the-minute description of the ITVM’s last ten transactions. All
transactions are time- and date-stamped on the transaction header. In particular, this report provides
you with details of the last or pending transaction, should a customer dispute the status of the
machine during current play.
Date & Time the
last shift report
was printed
All bills accepted
during this
transaction,
listed by
denomination
and in order of
insertion
Bins selected for
play
Number of tickets
dispensed from
Bin 3 during the
transaction
AUDIT TRAIL REPORT
Last 10 Transactions
Fri 03/07/2003
17:54
Acct Week Start:
Acct Time:
Agent:
Machine:
Door Open Today:
Mon
00.01
40444
87654321
2
********************************************
Transaction Detail
*********************************************
------Transaction 1-----Fri 03/07/2003
Bills:
5+1+1
Bill Total
$
Coin Total
$
Money Total
$
UnitsSoldByBin:
Bin#01:
2 ($
Bin#02:
1 ($
Transactions are
listed with the
oldest
transaction first
14:05
7.00
0.00
7.00
2.00)
5.00)
Total Credits
accumulated for
this transaction
Dollar value of
tickets
dispensed
from Bin 1
during this
transaction
----- --------------3 ($
7.00)
3 ($
7.00)
Check Total:
Transactions 2-10 have been omitted for
the purpose of simplifying the illustration
********************************************
---- end report ----
27
A difference
between these
two values will
result only from
erroneous unit
values or an
overload of the
SmartLoad
buffer (use of
more than 100
products within
the reporting
period)
Reports
Local Events Report
The Events Report tracks all events that have occurred since the current shift began. Events are all activity
related to the machine except the dispensing of tickets. The report is limited to the newest one hundred
events.
Date & Time the
report was
printed
Key showing
password login
used for each
event
Listing of Events
that can be
recorded
LOCAL EVENTS REPORT
Fri 03/07/2003 17:54
Acct Week Start:
Acct Time:
Agent:
Machine:
Door Open Today:
Mon
00.01
40444
87654321
2
********************************************
Agents Key
*********************************************
a=AdminAgent
r=RetailAgent
s=ServiceAgent
l=LotteryAgent
u=Unknown
********************************************
Events Key
*********************************************
CLD=ColdStart
CLS=DoorClosed
CZR:CreditZeroed
LOD=LoadInventory
LOI=LowInventory
OPN=DoorOpened
RAC=RAC_CallAttempt
RDC=RDC_CallAttempt
SHT=ShiftStart
STL=SettlementStart
SWR=SoftwareReset
ULD=UnloadInventory
UKN=UnknownEvent
WDR=WatchdogRest
WRM=WarmStart
********************************************
aSHT3/26/2003
uWRM03/26/2003
uLOI03/26/2003
3:LowInventory
sOPN03/26/2003
sLOD03/26/2003
3:LowInventory 100
sCLS03/26/2003
sOPN03/26/2003
10:09
10:21
10:25
10:30
10:31
$100.00
10:33
17:12
********************************************
---- end report ----
28
Events listed by
agent, event
type, date, and
time
Reports
Status Report
The Status Report describes the machine’s set-up and configuration. This report will be used primarily by
your GTECH service representative.
Date & Time the
status report
was printed
STATUS REPORT
Wed 03/26/2003
17:13
Retailer ID
(assigned by the
Lottery)
Machine Serial
Number
Acct Week Start:
Acct Time:
Agent:
Machine:
Door Open Today:
Mon
00.01
40444
87654321
2
********************************************
System Configuration
*********************************************
SW Release
BootLoader:
v.9.999.99
1.2
********************************************
Accounting Settings
*********************************************
Number of
tickets dispensed over the
life of this
machine (this
value may not be
reset)
Acct Week Start:
Acct Time:
CreditLimit:
Credit:
Autoprint:
Mon
00.01
40.00
0.00
OFF
$
$
********************************************
Lifetime Totals
*********************************************
VendsQty:
Total cash
collected by
this machine
#
6587876
$
12503192.00
$
12503062.00
VendsValue:
SalesValue:
Status of cash
acceptors
********************************************
Error Registry
*********************************************
BillAcceptor:
CoinAcceptor:
NumBillsOvrLimit:
CashOverLimit:
Status of
Bins
PASS
PASS
NO
NO
BinsLowInventory:
6 7 14
BinsJammed:
None
BinsMute:
None
********************************************
VuLink Settings
*********************************************
VuLink
Settings
3
0
Enbld
5
Proceed
MessageFormat:
AddressOffset:
ActivateOnLoad:
SolicitationT0(s)
LoadNoLink:
Report continued on next page...
29
Software version
installed in the
System
Controller Board
Maximum
amount of
money the
machine will
accept for one
transaction
Credits currently
on the machine
Indicates if a
Yesterday’s
Sales Report will
print automatically at the set
accounting time
A difference
between these
two values
indicates that
$130 in credits
have been keyed
in over the life of
the machine
(your service rep.
may key in
credits in order
to test the
machine)
Reports
... Report continued from previous page
********************************************
Bin Status
*********************************************
------ Bin 1 -----Status of Bin 1
any problems
with bin will be
reported here
ProductID:
Status:
SWRelease:
UnitLength[in]:
UnitValue[$]:
Inventory:
EdgeGap:
TickPitch:
437281
BinOK
1.000
2.00
1.00
175
257
150.25
------ Bin 2 ------
Factory-Set
values for
this bin’s
dispenser
ProductID:
Status:
SWRelease:
UnitLength[in]:
UnitValue[$]:
Inventory:
EdgeGap:
TickPitch:
655209
BinOK
1.000
2.00
1.00
175
257
150.25
------ Bin 3 ------
ProductID:
Status:
SWRelease:
UnitLength[in]:
UnitValue[$]:
Inventory:
EdgeGap:
TickPitch:
844763
BinOK
1.000
2.00
1.00
175
257
150.25
********************************************
---- end report ----
30
ID number of
ticket loaded in
Bin 1
Software
version in this
bin’s control
board
Size and value
of tickets loaded
in Bin 2
Current ticket
inventory for this
bin
Reports
Accessing Reports
Printing Reports
The QuickPrint feature allows immediate access to sales and inventory data with just a
click of the barcode scanner.
To print reports:
1. Make sure you have enough paper in the printer.
2. From the Select Bin prompt, scan the barcode of the desired report on the Report Barcode Label
located inside the machine on the hinged ticket chute. The report will begin printing.
Viewing Reports
To view reports:
1. Press the plus sign (+) once. The screen displays:
Print/View Reports?
(Bin n selected)
Press ENTER.
2. Press the plus sign (+) once. The screen displays:
View Reports?
(Bin n selected)
Press ENTER.
4. Use the plus sign (+) or minus sign (-) to scroll through the report list. When the correct report is
displayed, press ENTER. Use the plus sign (+) or minus sign (-) to scroll through the report line by line.
5. Press CLEAR twice to return to the Main Menu.
See page 24 for a description of all reports.
31
Sales and Inventory
Balancing Sales and Inventory
GTECH ITVMs come equipped with several reports designed to guide the sales agent to
accurate daily balancing of sales and inventory. The steps below are designed to provide
you with the necessary reporting structure to facilitate all accounting and balancing needs
for the ITVM profit center.
1. Set accounting time/day of week (optional). Your GTECH service representative sets this time upon
the original installation of the ITVM based on store personnel input. If the set accounting time does not
reflect your current needs, contact your GTECH service representative.
Steps 2 through 8 should be performed at the beginning of each ITVM manager’s accounting day.
2. Print a Status Report.
The Status Report describes the ITVM setup and configuration. It details any problems that might
exist as well as information on the setup of each bin. Also included in this report is the amount of
revenue taken in by this machine to date.
3. Print a Local Shift Report.
The Local Shift Report reflects sales since the last time the report was taken. The report will include
only sales for that period. Running this report resets all accounting information to zero.
4. Remove money from the bill acceptor. Money should be removed every time a Local Shift Report is
printed.
5. Print an Inventory Report.
The Inventory Report shows by bin number the value and quantity of tickets presently on hand in the
machine. The report reflects the most up-to-date inventory reading. The date and time of the report
are also included.
6. At this point you have enough information to balance the previous day’s sales.
7. Add tickets to any bin that is low on inventory.
8. Print another Inventory Report, recommended for total security and confidence in accuracy.
Steps 9 through 13 should be performed at the end of each ITVM manager’s accounting day.
9. Print a Local Shift Report.
10. Remove money from the bill acceptor.
11. Print an Inventory Report.
12. Load inventory as necessary.
13. Print another Inventory Report.
Using the above procedures will lead to accurate daily balancing of your ITVM. Check the
Today’s Report and Yesterday’s Report.
32
Sales Tips
Maximizing Sales Through Merchandising
GTECH offers marketing support in the form of brochures, historical sales information,
retailer demographics, instructional manuals, and various other tools used for recruiting
locations for placement of ITVMs. These factors are critical to the success of the ITVM:
•
Place the ITVM in a high traffic location. Placement at the entrance or exit of a location provides ideal
visibility for customers.
•
Keep tickets in all bins at all times.
•
Always keep the latest and most popular games loaded in the ITVM.
•
Encourage new customers to use the ITVM.
•
Let customers know when a significant amount is won on a ticket sold by the ITVM.
•
Keep the ITVM clean and operational.
•
Understand the importance of exterior and interior P.O.S.
•
Understand the importance of selling from a secondary location.
•
Use promotional aids and sample ticket display.
•
Understand proper game mix and placement (plan-o-gram).
Avoiding Underage Purchasing
GTECH believes that all its machines should be operated in accordance with your state’s
laws. GTECH recommends the following guidelines to ensure that purchases are not
made by those who are underage:
•
The ITVM should be located in a controlled environment that is within eyesight of store personnel at all
times.
•
The ITVM may be equipped with a remote-controlled disable feature (optional). If so, this device should
be accessible at all times to store personnel responsible for oversight of the machine. In addition, this
functionality is available through the Altura terminal.
•
The ITVM should not be placed close to children’s rides, children’s vending machines, or video games.
•
The state laws prohibiting the purchase of lottery tickets by minors should be followed by all store
personnel.
•
Store personnel should be instructed to ask for ID of any person they suspect of being underage.
33
Troubleshooting Tips
If you have problems with your ITVM, please check this section of the manual before calling for
service.
Machine Lights
All of the lights are out, the display is not lit, and the machine will not take money
·
The ITVM may be unplugged. Check the power cord at both ends.
·
The machine may be turned off. The power switch is located inside the main door below the bill acceptor
compartment.
·
The house power may be off. Check the house power.
·
The machine may have blown a fuse. Call for service.
Bill Acceptor
The bill acceptor will not take money
·
The bill acceptor may be full. Empty it and print a Shift Report.
·
A bill may be stuck in the bill acceptor.
To remove a jammed bill:
1. Turn the machine off.
2. Unlock and open the bill acceptor door.
3. Remove the stacker by pressing the black release latch, sliding down, and lifting out.
4. If the jam is not found, remove the scan head by pushing the silver rod forward and lifting out.
5. Any jammed bills should now be visible and easily removed.
6. After removing the jammed bills, snap the head and stacker back into place, and close and lock the bill
acceptor door.
7. Turn the machine on.
8. Use the Test Bill Acceptor function in the Options Menu to determine if the jam has been cleared.
Printer
The printer won’t let me load or change ticket values
·
Property Locks or Mixed Overload are in place for this game. Verify that this game is not loaded into another bin.
If this product is loaded into another bin, verify the correct values for this game.
The printer won’t print
·
Make sure the printer paper is loaded properly.
·
Make sure the platen is in the “closed” position.
34
Troubleshooting
Price Display
Price display reads “Out”
·
The bin may be out of tickets. Reload it.
Price display reads “——”
·
Tickets may be jammed. Un-jam the appropriate bin (see Unloading Tickets). Turn the machine off,
then on, and reload the tickets.
·
Check to make sure the tickets are under the feeder wheels.
·
Ticket inventory may have been entered incorrectly. If inventory shows a number greater than zero and
the ticket bin is empty, reset inventory to zero by entering “0” at the Old Inventory prompt in the Load
Tickets Menu or by selecting Zero Inventory from the Options Menu. Then add and load new inventory.
IF YOU ARE UNABLE TO RESOLVE THE ISSUE
If there is a problem with a bin or machine that you cannot resolve after reviewing the
Troubleshooting guide, please contact the Hotline directly at the number on the cover of this
manual. Our associates will be happy to assist you.
Please have this information ready before placing a call to Hotline:
·
Agent number
·
Store name
·
Name of manager placing call
·
Specific problem
·
Troubleshooting techniques already tried
·
Key availability and /or ITVM manager availability
35
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising