Evolis Certification

Evolis Certification
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Evolis Certification
Technical Training
Pierrick Audusseau - Evolis Training – 2013
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Support
Spare part replacement, troubleshooting.
Sensor adjustment (Zenius, Primacy, Elypso)
 Use the Sa command to adjust all the sensors in the same process:
Make sure a color ribbon and none card are inside the printer.
ln the Maintenance/Printer command prompting, send the Sa command:
The “warning-LED” from the control panel will flash.
Open and close the cover.
When the “card/ribbon-LED” is flashing, then insert a card in the feeder
The card will be fed, ejected and sensors will be adjusted.
If this procedure has been followed too slowly, a “timeout” message may be
displayed.
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Sensor adjustment list (Primacy)
Sensor list
Name
Adjustment command
Rotation
Sa;r
Color
Sa;c
Cover
Sa;o
Card synchronization
Sa;p
Card feeder
Sa;f
Up&down
Sa;d
Full hopper
Sa;A
Flip-over
Sa;flip
Contact station position
Sa;H
Magnetic head position
Sa;h
All
Sa
Spare part replacement (Main board Tattoo, Pebble, Dualys, Securion, Quantum)
 After the replacement, follow these instructions to set the printer:
Printer serial number:
Psn;serial_number
Print head kit number:
Pkn;print_head_kit_number
After sending a new Pkn, a cleaning cycle is requested by the printer.
Upgrade the firmware if necessary
Adjust the sensors
Adjust the offset settings if necessary (not for Tattoo)
Clean all the rollers with the manual procedure
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Spare part replacement (main board Zenius, Primacy, Elypso)
 After the replacement, follow these instructions to set the printer:
Upgrade the firmware if necessary
Adjust the sensors (Sa command)
Do an advanced cleaning of the printer
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Spare part replacement
(Print head)
 After the replacement, follow these instructions to set the new print head:
Print head kit number (You can find it on the sticker)
Pkn;print_head_kit_number
you can use the “print head replacement” tool from the print center
After sending a new Pkn, a cleaning cycle is requested by the printer.
Adjust the offset settings if necessary
Clean all the rollers with the manual procedure
Remember to print the Stt card before its replacement
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Troubleshooting
 Ribbon breaking issue:
Upgrade the firmware and clean the printer
Check the offset settings (the X offset and Pnl values)
Check contrast, brightness values
Check the ribbon (try with different batch N°)
Check print head serial number
Check the card surface/quality
Sensor adjustment
Check ribbon belt, print head, print head cable and main board
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Troubleshooting
Ribbon breaking issue continued:
Check to make sure rivet is present
Check O Ring is good
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Troubleshooting
 Feeding issue:
Card thickness adjustment.
Printer rollers cleaning (use the manual process)
Cards stuck together/he compatibility.
Check the sensors
Check if the hopper is not damaged
Check the motors/rollers/gears
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Troubleshooting
 Feeding issue:
Cleaning Roller Missing
Cleaning Roller Too Sticky
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Troubleshooting
There is dust under the varnish
 Clean printer, rollers, print head and
check card quality
 Replace the cleaning roller
Ink cannot be applied correctly
 Change cards to higher quality
or compatible ones
 Try the other black ribbon type
Check the power supply
Check varnish
Mixing color on some parts or on
whole card
 Upgrade the driver/firmware
Try with different software
 Change the port
Replace the main board
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Troubleshooting
Thin or big white line(s) on printed cards
 If the cleaning cycles do not solve the
issue, replace the print head
Some areas from the smart or
contactless cards cannot be printed
correctly (missing ink)
Change card’s quality or do not print
on these areas
Some areas from the card’s side(s)
cannot be printed
Change card’s quality or do not print
on these areas
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Troubleshooting
The ribbon sticks on the card surface,
colored wrinkles are printed on the
edges
 Check driver settings
 Check the offset settings
 Check ribbon
 Replace the print head
Some not used monochrome ribbon ink
sticks on the barcodes , characters
 Check the driver temperature settings
 Faulty ribbon/change ribbon type
Check print head
These CR80 cards are not compatible
with the Evolis printers
 The holes or the transparency disturb
the card synchronization due to the infra
red sensor.
Offset adjsutment (Zenius, Primacy, Pebble, Dualys, Quantum, Securion, Elypso)
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Print a full background design and the Stt card
before starting the offset adjustment.
Parameters
Reading
command
Setting
command
X
Rx
Px;=;…
Ry
Py;=;…
Rnl
Pnl;=;…
Rnw
Pnw;…
X
Sc;…
position
Y
Position
Pnl
Number of
vertical line
Pnw
Number of
horizontal
line
Sequence
copy
ADVICES:
- Adjust the X before the Pnl value.
- Do not set the Pnl value to the maximum (1016) but find the correct one.
- A too high or low image position can create wrinkle(s) on the edge(s).
- A low X value may cut the ribbon or eject blank card.
- Values are in dots (12 dots = ~ 1mm).
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