Installation Guide
Home Phone - VoIP
Installation Guide
Package Contents
Package Contents
Cisco SPA2102-R1
VoIP Adapter
ETHERNET CABLE
1
2
3
4
1 Phone 1 Used to connect to your telephone handset, using your
existing telephone cord. A telephone number will be assigned to
this port.
2 Ethernet Used to connect to your Computer using an Ethernet
Cable (if you are not using a wireless router).
Power Adapter
3 Internet Used to connect to your Internet Modem using the
Ethernet Cable provided in your package.
4 DC 5V Used to connect to a power source (like a wall outlet or
power bar), using the Power Adapter provided in your package.
Step by step videos
Watch our step by step
videos at
www.comwave.net/videos
Installation
Existing
cable or
phone line
Telephone
VoIP Adapter
step
step
4
2
Internet
Modem
step
5
step
6
step
step
8
3
WAIT!! 2 min.
Router
(optional)
Power Bar
Computer
step
Continue to 1
WAIT!!
2 min.
step
1
To begin installation, turn off your computer and
disconnect the power adapter to your High Speed
Internet Modem.
Can’t make calls?
step
Connect an Ethernet cable from the Internet Modem
to the Internet port of the VoIP Adapter.
If you do not hear dial tone or are
unable to make or receive calls,
try the following steps to resolve
the issue quickly.
step
Connect a second Ethernet cable from the Ethernet
port of the VoIP Adapter to your computer.
1 Disconnect the power from
Connect your telephone handset to the PHONE 1
port of the VoIP Adapter.
2 Retry
2
3
step
4
step
5
Connect the Internet Modem to a power outlet.
Note: wait 2 minutes before continuing to the next
step.
step
Connect the VoIP Adapter to the power outlet and
wait 2 minutes.
Note: Do not disconnect as you could cause damage
to the Adapter.
step
Your phone should now work.
6
7
both the Internet Modem
and VoIP Adapter and wait 1
minute.
step
5
and step
6 .
3 Start your computer
4 Still unable to make a call?
Contact us at 1-866-350-5656.
VoiceMail
Comwave’s VoiceMail stores 20 messages and allows you to listen to your messages by phone or email.
To access VoiceMail
from home or office
To access VoiceMail
when away from home or office
To access VoiceMail
from your email
From your Comwave
Phone press *98
Dial your Comwave Phone Number.
Press * during the greeting
Enter your passcode
Enter your passcode
The voice messages can be
automatically forwarded to your
email account. Set up this feature by
logging in to My Account at
Refer to your welcome letter
Refer to your welcome letter
www.comwave.net
1 Voice Messaging Menu
1 Play
Messages
1 Save
2Delete
3Play
4Previous
5Date/Time
6Next
2 Change
Busy Greeting
3 Change
No Answer Greeting
4 Change
Passcode
1 Record
2 Listen
3 Use default greeting
5 Personalize
Name
Popular Features
*72
*73
Call Forwarding
Call Forwarding OFF
*78
*79
Do Not Disturb
Do Not Disturb OFF
*70
Call Waiting OFF
Automatically reactivates on next call
*67
Caller-ID Block
For information on additional features and help using all our features, visit our website.
www.comwave.net
9-1-1
Take a moment to review the 9-1-1 terms at www.comwave.net/911.
Be sure that your 9-1-1 address is up to date. Log into My Account at www.comwave.net to verify or update
your 9-1-1 address.
IMPORTANT: Every time you change your billing address or travel with your Comwave VoIP Adapter you will
need to update your 9-1-1 address.
SPA2102-R1
Have more questions?
Let us help 1-866-350-5656
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