IP PBX features Welltel
Welltel
IP PBX features
Our Handy a-z guide
IP PBX FEATURES
our handy A - Z Guide
Analogue Support
Supports analogue gateways
to connect fax machines or
credit card machines.
ANI Routing
Routes calls to certain
departments or certain
locations based on
the incoming Caller ID
or Automatic Number
Identification
Announcement Interface
Create customised auto
attendant announcements in
two methods:
a)Upload .wav files
b)Record them through a
telephone handset
Auto Provisioning
Complete interoperability
with phone manufacturers
like Polycom, Linksys, Aastra,
Snom and Yealink allow the
Welltel IP-PBX to automatically
discover a phone on site. Input
a few settings into your Welltel
IP-PBX, plug your phone
into the network, and let the
system do the work for you.
Complete configuration files
are downloaded to your phone
saving both time and money.
Blacklists
Create a list of persons or
organisations that have
incurred disapproval or
suspicion and regulate the
telephone system behaviour
accordingly. For example, the
Caller ID of these persons
or organisations can be
programmed in the Welltel
IP- PBX so when they call they
would hear a message that
says: “The party you are trying
to reach is not accepting calls
at this time.”
Blind Transfer
Transfer a call to another
extension without the need to
wait for the other person to
pick up. This type of transfer
will also send the CID of the
outside caller to the extension
where the call is transferred.
Call Detail Record (CDR)
A log of all calls made
including: source number;
destination number; call
duration, date and time. Full
graphic reporting included as
standard.
Call Forward on Busy
Calls are automatically
forwarded to another extension
or phone number if the phone
is busy.
Call Forward on No
Answer
Calls are automatically
forwarded to another extension
or phone number if not
answered after a defined
number of rings.
Call Monitoring
Allows a supervisor to listen in
on a phone conversation.
Call Parking
Allows a call to be ‘parked’ on
a virtual extension and then
picked up by a third party by
dialing to that extension.
Call Pickup
Answer a phone that is ringing
across the office by dialing
a code such as 9* and the
extension number.
Call Queuing
Allows multiple calls to
be placed in a queue and
answered by the next available
operator.
Call Recording
(Extension)
Set up recording of every
call made or received on an
extension-by- extension basis.
Call Recording (On-theFly Recording)
Create a rule that dialing a
particular sequence in the
course of a call (such as *1)
will result in the call being
recorded.
Call Return
Users can access their Call
Detail Records through a
Web- based User Interface.
Missed calls can be viewed
and returned directly from the
interface, regardless of the IP
telephone being used.
outbound caller ID extension.
Note: Some restrictions by
carrier may apply.
Caller ID on Call Waiting
See the phone number of a
second caller while talking to
the first caller.
Call Screening
Mobile Phone Integration
Want to know who is calling
you when a call is being
transferred from the office to
your cell phone? Enable Call
Screening within your User
Profile and the caller will be
prompted to record their name
and then the system will call
you. When you answer, the
system will speak the caller’s
name and give you have the
option to accept/reject the call.
Find Me/Follow Me interface
forwards calls to your mobile
phone and all the functions of
the Welltel PBX are available for
you to use.
Call Whisper
The Welltel IP-PBX can whisper
to the user taking the call who
or where the call is coming
from when they answer.
Caller ID
Displays the caller’s phone
number on the phone’s screen.
Caller ID Blocking
Block a call based on the
caller’s phone number.
Caller ID Customization
Allows you to customize your
Conference Bridge
Create a conference call
between multiple parties
at multiple locations using
different phone types; e.g.,
connect a local extension,
remote fixed line, mobile and
VoIP connection – all in one
conference.
Conference Rooms
Bring your customers and
employees together by sending
an option from your auto
attendant or pointing one of
your inbound phone numbers
to a conference bridge. You
can have an unlimited number
of callers dialed into the
conference bridge from within
your phone system.
Your only limitation to external
callers is based on the amount
of phone lines you have set
up and available in the phone
system. Internal users or
remote extensions can access
the conference bridge without
tying up any of your available
phone lines.
Database Integration
There is a Programmable
Interface to integrate the
telephone system functions
with their database for the
purposes of screen pops and
other functions.
Database Store/
Retrieval
Store call information in a
database for later retrieval.
Dial by Name Directory
Send callers to a dial-by-name
directory where they can dial
the first or last name to reach
any extension in your phone
system.
Direct Inward Dial
Numbers (DIDs)
DIDs allow each person in the
company to have their own
unique phone number that
rings directly to their extension.
A number may also be directly
dialed to an extension group,
auto attendant or custom
routing rule. You can also add
a description to each DID that
will be displayed as part of
the inbound caller ID for users
answering the phone.
Direct Inward System
Access (DISA)
The DISA feature can be
activated to allow specific
employees to dial a preconfigured phone number and
provide a pass code. Once
entered properly the person
calling would have the ability of
making an outside call.
DNI Routing
Route calls to certain
departments or certain
locations based on the number
the caller dialed.
Do Not Disturb
Incoming calls are
automatically routed to
voicemail, reception or an
alternate extension.
Interactive Voice
Response (IVR) / Auto
Attendants
An unlimited number of auto
attendant messages and
rules are easy to create and
manage.
Echo Cancellation OSLEC (Open Source
Line Echo Cancellation)
Integrated, field-tested
software-based echo canceller.
Extensions (Unlimited)
You can add an extension at
any time, with no limits and no
need to contact your telephone
provider. There are no per
user license fees to create an
extension.
Extension Range
Flexibility
Configure extension numbers
with between 2 and 10 digits.
Extension Groups (a.k.a.
Ring Groups)
Create and name an unlimited
number of extension groups
on-the-fly to ring in unison.
Choose to ring that group
as an option from an auto
attendant or choose to
have the group rung directly
from inbound numbers. All
extensions in the group will ring
simultaneously while the caller
hears either the standard ring
tones or your ‘on-hold’ music.
The first person to pick up will
receive the call.
Fax Support
Connect your current fax
machine to the PBX. Welltel
guarantees the delivery of the
Fax with integrated Phase
Lock Loop (PLL) technology.
VoIP faxing is supported as a
best effort service.
converts inbound faxes to
PDF documents and sends
them to a pre-determined
email address, whether the
source be the company’s
main fax number destined
for the receptionist, or
configured based on DID for
employees who require their
own individual fax number.
Fax software for sending faxes
from your computer is also
available.
Find Me – Follow Me
Not working at your desk
today? Out of town? Working
from home? Your customers
will never know. Simply login
to the user interface and the
system will look for you at
up to four different phone
numbers or extensions and
then send the voicemail back
to your original voicemail box.
Hot Dial (a.k.a. Ring
Phone)
When the handset is lifted on
an analogue or IP Telephone
it will automatically ring a
pre-determined extension or
outside number. This feature
is commonly used in hotels,
elevators and airport terminals.
The dial pad can be disabled
for this application.
Inbound Call Description
Fax to Email
Built-in Fax-to-Email engine
04
Place a label or description
on the inbound call in order to
identify the type of call being
received.
Interactive Directory
Listing
Welltel IP-PBX comes standard
with a varied selection of
message on hold and music
tracks.
Music on Transfer
Internet connection or VoIP
provider is down.
Remote Call Pickup
Remote
Allows inbound callers to
lookup a person’s extension by
their name.
Plays music when transferring
calls between extensions.
Calls can be picked up at a
remote location.
ISDN Ready
Paging (Integrated)
Office Support
Not ready to go 100% VoIP?
Welltel IP-PBX allows you
to add options T1/E1 PRI
Gateways for additional
connections to the Public
Switched Telephone Network
Page any phone or all phones
on the phone system by dialing
a paging code.
Connect phones located in a
remote office to the office PBX
as local extensions.
Paging (Overhead)
Remote Phones
Local and Remote Call
Agents
Staff can log onto the PBX
from any phone using a login
ID, allowing them to make and
take calls as if they were in
their office.
Loud Ringer
Integrate loud ringer for noisy
environments
Multiple Music on Hold
For each department, group or
company using the PBX you
can create an Extension Group
and assign each group custom
Music On Hold for calls.
Music on Hold
No external device is required.
Integrate with your existing
overhead paging system or
Welltel can provide paging
speakers
Privacy Manager
If a remote caller ID is blocked
against automatic display, the
Privacy Manager prompts the
caller to manually enter their
phone number, which is then
checked against a blacklist
or whitelist. The call will then
be blocked or permitted as
appropriate.
PSTN or Digital Failover
Augment your VoIP strategy
with a failover solution. The
administrator can easily set
outbound dial maps that will
automatically allow your E1/
T1 PRI or analogue lines to
take over in the case that your
05
There is no limit to the amount
of Remote Phones you can
set up and no charges for
extension-to-extension calls,
anywhere you have a high
speed Internet Connection, so
take your IP phone with you
when you travel.
Remote Linked Servers
Easily link two or more offices
together enabling extensions
to dial each other as though
they were in the next room on
the same network (using 3- or
4-digit extension numbers).
All traffic is routed over the
Internet via IAX or/and SIP
protocol.
Ring Down Phone (a.k.a.
Hot Dial)
See “Hot Dial”
Ring Groups
See “Extension Groups”
Roaming Extensions
Individuals are given an
extension number rather than
phones having an extension.
A person logs into the phone
in the morning (using a PIN)
and all calls to their extension
are then routed through to
that phone. Single sign-in is
also available, so that logging
into Windows will also log you
into the phone next to the
computer.
Route by Caller ID
Connect a call to a given
extension, call queue, or group
of extensions based on the
caller’s phone number.
Skills-Based Routing
Minimise customer hold time
by sending the caller to the
agent that is properly trained
to handle their query. Transfer
callers who require specific
handling in a certain area, such
as technical support or sales,
directly to those agents. Keep
the callers in queue if all agents
are busy and provide choices
to go to another group,
supervisor or even have the
system call them back.
Speed Dial Numbers
Creates a speed dial code so
that when any phone on the
system dials this code, the
phone number that you have
programmed is automatically
dialed.
System Diagnostics
Provides the administrator
with a snapshot view of vitally
important system status and
usage information.
Talk Detection
Detects when a person is
talking. Useful for detection of
answering machines.
Three-Way Calling
Connects three people into a
mini conference call.
Time and Date
Announces the time and date
to the caller.
Time of Day Routing
Route incoming calls to a
separate auto attendant or call
routing rule during off hours
(nights, weekends, holidays).
Transcoding
Conversion between the
different voice compression
methods.
Unified Messaging
Define a single DID number to:
a) Receive a Fax that can
be sent to you as a PDF
document via email
b) Locate you at the phone
number of your choice
c) Leave you a Voicemail
message that can be sent
to you as a .wav file to your
favourite email client.
In addition, you can have a
dedicated Fax DID number
and a separate DID number to
receive voice calls to provide
the same functionality at no
additional cost.
User Interface
Every user is provided
a unique Web portal
interface to manage specific
functions relative to their call
preferences. Find Me/Follow
Me, Unified Messaging, Call
Recording, Voicemail .wav files,
and personal call history logs.
Supports different languages.
Voicemail Blast Groups
Distribute a single voicemail
message to multiple Voicemail
Blast Groups (contd.)
Voicemail Web Access
extensions by creating a group
of voicemail boxes from any
group of extensions on the
phone system.
Access voicemail messages
through the Web-based user
interface, both from within the
office or outside the office.
Voicemail Boxes
(Unlimited)
Voicemail to E-mail
Voicemail boxes are
automatically set up for a
user when an extension is
created. In addition, you can
create a voicemail box without
attaching an endpoint to the
extension.
Sends voicemail messages as
.wav files to the email client of
your choosing.
Voicemail Notification
via SMS
The receptionist on the Welltel
IP-PBX can transfer the outside
caller directly to the voicemail
box without forcing him to wait
while the extension is rung,
saving the outside caller time
and frustration.
Sends an SMS message to
your mobile phone to notify
you that you have a new
voicemail message in your
Welltel IP-PBX mailbox. Details
include caller ID, length of the
message and the time and
date that the message arrived.
Note: Requires external SMS
server, and development
resources for integration.
Voicemail Callback
Voicemail Call Out
Caller ID information of the
person leaving a voicemail is
recorded, allowing the user to
choose to call the person back
directly from the voicemail
box. This comes in very handy
when retrieving messages
from your mobile phone as
you can return the call and the
person you are calling receives
the caller ID of your office
extension, and not your mobile
phone.
Program the voicemail system
to Call Out to your mobile
phone when a voicemail
message is left in your mailbox.
Upon answering you can:
• Listen to the message
• Call back the party that left
the message using a few
keystrokes
Voicemail Bypass
VoIP Compression
The bandwidth required for
VoIP connections depends on
the method used to transport
it. The standard G.711(a) that
ships with Welltel IP- PBX is
sufficient in most installations.
This method uses 80 –
100Kbps per simultaneous
phone call. The G.729(a) codec
is an industry standard that
supports placement of more
calls in limited bandwidth
to utilize IP voice in more
cost effective ways. G.729(a)
reduces the call to 25-40Kbps.
This compression eliminates
the need to replace or upgrade
your Internet connection.
CONTACT US:
Have a question?
Welltel are a leading
provider of office phone
systems and IP PBX
services to SMEs. To
speak to our business
team today call 1850240-240 today or visit
www.welltel.ie for more
information.
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising