Frequently asked questions: ADSL, VDSL and Fibre.

Frequently asked questions: ADSL, VDSL and Fibre.
Frequently asked questions:
ADSL, VDSL and Fibre.
Question
Answer
What devices are
supported on the WiFi?
All devices that are WiFi-certified will be able to connect to your
WiFi-enabled modem, e.g. smartphones, tablets, computers, Apple
TV, PlayStation, etc.
My current internet speed
seems to be slow. How can
I test my speed and what
could be the reasons for
the slow speed?
You can test your connection speed at www.saix.net/ or
www.speedtest.net/
Reasons for slow speed could be:
• You could have depleted/reached your monthly data limit/cap
and therefore be in a SoftCap mode (allowing you to still access
the internet at a reduced speed).
• The distance between your device and WiFi router is too far.
• Some electrical appliances and physical obstructions in the line
of sight between devices may interfere with the signal (such as
microwave ovens, electrical fence and other WiFi access points
in the area) will reduce speed.
• As more devices are connected on the network simultaneously,
its speed will also decrease.
How do I track my
internet usage?
The Telkom Internet Usage Tracking Tool is used by
customers for viewing and managing their Telkom Internet
usage. Go to https://secure.telkomsa.net/titracker/
If I run out of data, how do I
purchase additional data?
Top up your data. The Telkom Internet TopUp is simple
and easy, and can be performed via MasterCard or Visa credit
card. Go to https:// secure.telkomsa.net/topup/
You can also opt for the postpaid option, where we will bill
you for your additional data on your Telkom invoice.
Standard terms and conditions apply and can be viewed at www.telkom.co.za. E&OE.
Question
Answer
How do I change my Telkom
Internet password?
The Telkom Internet Password Management Tool will
enable you to securely change both your Telkom Internet
account password and your email passwords online. For
added security, we suggest that you make these changes
on a regular basis.
Go to https://online.telkomsa.net/pmt/
Can I get faster speed?
You can make use of the Speed & Gig Guide to assist
in selecting the speed to match your needs.
Got to the coverage checker on the Telkom website
http://www.telkom.co.za/coverage/ or contact Telkom
to confirm the speed that you qualify for in your
exchange area.
Can I get a higher data cap?
You have the following options:
• Upgrade to a higher cap bundle
• Upgrade to an uncapped data bundle
• Top up:
- Once your account is in SoftCap mode, meaning you
have reached your cap limit and are on a reduced
speed, you have two TopUp options for buying
additional data. You can either use your credit card
for the prepaid option, or opt for the postpaid option,
where we will bill you for your additional data on
your Telkom invoice.
- Both TopUp options are available as self-help
functions on the website, so there is no need to visit
a Telkom Direct store or to contact the call centre.
Standard terms and conditions apply and can be viewed at www.telkom.co.za. E&OE.
Frequently asked questions: LTE.
Question
Answer
Which router do I get
with the SmartBroadband
Wireless service?
As a customer, you will get an LTE WiFi router that can connect up
to 32 devices via WiFi and up to four devices using the LAN cables.
Note that the number of devices that you connect simultaneously
could impact on your internet experience.
The type of devices you can connect include smart TVs, smartphones,
tablets, notebooks, PCs, security cameras and gaming consoles.
Why is my data being
used faster on an LTE
connection compared
to a 3G network
connection?
When streaming any content or using applications (YouTube, radioor video-streaming, Skype, etc.) over an LTE connection, the adaptive
bit-rate loading (or data-transmission rate) is much faster, which
means that your data is consumed faster than on a 3G connection.
Are there ad hoc data
bundles available
for purchase by
SmartBroadband
Wireless subscribers?
SmartBroadband Wireless subscribers can purchase once-off
or recurring data bundles if the inclusive data is depleted within
the month.
What is a once-off
data bundle?
The once-off data bundle expires at the end of the following
calendar month from the date of purchase.
What is a recurring
data bundle?
The recurring data bundle shall be allocated to your contract on
the first day of each month on a recurring basis. The bundle is
valid until the end of the following calendar month from the date
of allocation.
How do I purchase a
once-off or recurring
bundle?
SmartBroadband Wireless subscribers can purchase once-off and
recurring bundles via:
If your connection quality is better, the stream will choose a
better-quality bit rate of streaming, which results in significantly
more data usage while streaming on an LTE connection compared
to a 3G connection. Subscribers that sign up for an LTE package
are advised to subscribe to the bigger-volume bundles.
•
•
•
•
USSD, by dialling *180#
The self-service portal
The Telkom App (IOS and Android)
A Telkom store
Standard terms and conditions apply and can be viewed at www.telkom.co.za. E&OE.
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