Cisco Unified IP Phone 7965G and 7945G

Cisco Unified IP Phone 7965G and 7945G
Cisco Unified IP Phone 7965G and 7945G
Administration Guide for Cisco Unified
Communications Manager 7.0
(SCCP and SIP)
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Text Part Number: OL-15427-01
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• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits
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Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0
© 2008 Cisco Systems, Inc. All rights reserved.
CONTENTS
Preface
xi
Overview
xi
Audience
xi
Organization
xii
Related Documentation
xiii
Obtaining Documentation, Obtaining Support, and Security Guidelines
Document Conventions
CHAPTER
1
xiii
xiv
An Overview of the Cisco Unified IP Phone
1-1
Understanding the Cisco Unified IP Phone 7965G and 7945G
What Networking Protocols Are Used?
1-2
1-4
What Features are Supported on the Cisco Unified IP Phone 7965G and 7945G?
Feature Overview 1-8
Configuring Telephony Features 1-8
Configuring Network Parameters Using the Cisco Unified IP Phone 1-9
Providing Users with Feature Information 1-9
1-7
Understanding Security Features for Cisco Unified IP Phones 1-9
Overview of Supported Security Features 1-11
Understanding Security Profiles 1-13
Identifying Authenticated, Encrypted, and Protected Phone Calls 1-14
Establishing and Identifying Secure Conference Calls 1-14
Establishing and Identifying Protected Calls 1-15
Call Security Interactions and Restrictions 1-15
Supporting 802.1X Authentication on Cisco Unified IP Phones 1-16
Overview 1-17
Required Network Components 1-17
Best Practices—Requirements and Recommendations 1-17
Security Restrictions 1-18
Overview of Configuring and Installing Cisco Unified IP Phones 1-18
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-19
Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in
Cisco Unified Communications Manager 1-20
Installing Cisco Unified IP Phones 1-22
Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G 1-23
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Contents
CHAPTER
2
Preparing to Install the Cisco Unified IP Phone on Your Network
2-1
Understanding Interactions with Other Cisco Unified IP Communications Products 2-1
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications
Manager 2-2
Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2
Providing Power to the Phone 2-3
Power Guidelines 2-4
Phone Power Consumption and Display Brightness 2-4
Power Outage 2-5
Obtaining Additional Information about Power 2-5
Understanding Phone Configuration Files
Understanding the Phone Startup Process
2-5
2-7
Adding Phones to the Cisco Unified Communications Manager Database 2-8
Adding Phones with Auto-Registration 2-9
Adding Phones with Auto-Registration and TAPS 2-10
Adding Phones with Cisco Unified Communications Manager Administration
Adding Phones with BAT 2-11
2-11
Using Cisco Unified IP Phones with Different Protocols 2-11
Converting a New Phone from SCCP to SIP 2-12
Converting an In-Use Phone from SCCP to SIP 2-12
Converting an In-Use Phone from SIP to SCCP 2-12
Deploying a Phone in an SCCP and SIP Environment 2-13
Determining the MAC Address of a Cisco Unified IP Phone
CHAPTER
3
Setting Up the Cisco Unified IP Phone
2-13
3-1
Before You Begin 3-1
Network Requirements 3-1
Cisco Unified Communications Manager Configuration
3-2
Understanding the Cisco Unified IP Phone 7965G and 7945G Components
Network and Access Ports 3-2
Handset 3-3
Speakerphone 3-3
Headset 3-3
Audio Quality Subjective to the User 3-4
Connecting a Headset 3-4
Disabling a Headset 3-4
Enabling a Wireless Headset 3-4
Using External Devices 3-5
3-2
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Installing the Cisco Unified IP Phone
3-5
Attaching a Cisco Unified IP Phone Expansion Module
3-8
Adjusting the Placement of the Cisco Unified IP Phone 3-9
Adjusting Cisco Unified IP Phone Footstand and Phone Height
Securing the Phone with a Cable Lock 3-10
Mounting the Phone to the Wall 3-10
Verifying the Phone Startup Process
Configuring Startup Network Settings
3-12
3-13
Configuring Security on the Cisco Unified IP Phone
CHAPTER
4
3-9
3-13
Configuring Settings on the Cisco Unified IP Phone
4-1
Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G
Displaying a Configuration Menu 4-2
Unlocking and Locking Options 4-3
Editing Values 4-3
Overview of Options Configurable from a Phone
Network Configuration Menu
4-1
4-4
4-5
Device Configuration Menu 4-10
Unified CM Configuration menu 4-11
SIP Configuration Menu (SIP Phones Only) 4-12
SIP General Configuration Menu 4-13
Line Settings Menu (SIP Phones Only) 4-14
Call Preferences Menu (SIP Phones Only) 4-14
HTTP Configuration Menu 4-15
Locale Configuration Menu 4-16
NTP Configuration Menu (SIP Phones Only) 4-17
UI Configuration Menu 4-17
Media Configuration Menu 4-19
Power Save Configuration Menu 4-22
Ethernet Configuration Menu 4-23
Security Configuration Menu 4-24
QoS Configuration Menu 4-25
Network Configuration 4-26
Security Configuration Menu 4-30
CTL File Menu 4-31
Trust List Menu 4-32
802.1X Authentication and Status
4-33
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Contents
CHAPTER
5
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
5-1
5-2
Configuring Corporate and Personal Directories
Configuring Corporate Directories 5-15
Configuring Personal Directory 5-15
5-14
Modifying Phone Button Templates 5-15
Modifying a Phone Button Template for Personal Address Book or Fast Dials
Configuring Softkey Templates
Setting Up Services
5-17
5-18
Adding Users to Cisco Unified Communications Manager
5-18
Managing the User Options Web Pages 5-19
Giving Users Access to the User Options Web Pages 5-19
Specifying Options that Appear on the User Options Web Pages
CHAPTER
6
Customizing the Cisco Unified IP Phone
6-1
Creating Custom Phone Rings 6-2
Ringlist.xml File Format Requirements 6-2
PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring 6-3
6-3
Creating Custom Background Images 6-4
List.xml File Format Requirements 6-4
PNG File Requirements for Custom Background Images
Configuring a Custom Background Image 6-5
Configuring Wideband Codec
Configuring the Idle Display
6-5
6-6
6-7
Automatically Disabling the Cisco Unified IP Phone Screen
7
5-19
6-1
Customizing and Modifying Configuration Files
CHAPTER
5-16
6-8
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Model Information Screen
7-1
7-2
Status Menu 7-2
Status Messages Screen 7-3
Network Statistics Screen 7-8
Firmware Versions Screen 7-10
Expansion Module Status Screen
Call Statistics Screen 7-12
7-11
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CHAPTER
8
Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
8-2
Disabling and Enabling Web Page Access
Device Information
Device Logs
9
8-4
8-8
8-11
Streaming Statistics
CHAPTER
8-3
8-3
Network Configuration
Network Statistics
8-1
8-11
Troubleshooting and Maintenance
9-1
Resolving Startup Problems 9-1
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager 9-2
Identifying Error Messages 9-3
Checking Network Connectivity 9-3
Verifying TFTP Server Settings 9-3
Verifying IP Addressing and Routing 9-3
Verifying DNS Settings 9-4
Verifying Cisco Unified Communications Manager Settings 9-4
Cisco CallManager and TFTP Services Are Not Running 9-4
Creating a New Configuration File 9-5
Registering the Phone with Cisco Unified Communications Manager 9-5
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6
Cisco Unified IP Phone Resets Unexpectedly 9-6
Verifying the Physical Connection 9-7
Identifying Intermittent Network Outages 9-7
Verifying DHCP Settings 9-7
Checking Static IP Address Settings 9-7
Verifying Voice VLAN Configuration 9-7
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors 9-8
Checking Power Connection 9-8
Troubleshooting Cisco Unified IP Phone Security
General Troubleshooting Tips
9-8
9-9
9-10
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset 9-14
9-14
9-14
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Contents
Performing a Factory Reset
Using the Quality Report Tool
9-15
9-16
Monitoring the Voice Quality of Calls 9-16
Using Voice Quality Metrics 9-17
Troubleshooting Tips 9-18
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
APPENDIX
A
9-18
9-19
Providing Information to Users Via a Website
A-1
How Users Obtain Support for the Cisco Unified IP Phone
A-1
How Users Access the Online Help System on the Phone
A-1
How Users Get Copies of Cisco Unified IP Phone Manuals
A-2
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
How Users Subscribe to Services and Configure Phone Features
How Users Access a Voice Messaging System
A-3
A-3
How Users Configure Personal Directory Entries A-4
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer
APPENDIX
B
Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G
APPENDIX
C
Supporting International Users
Support for International Call Logging
Technical Specifications
APPENDIX
E
D-1
D-1
D-2
Network and Access Port Pinouts
D-2
Basic Phone Administration Steps
E-1
Example User Information for these Procedures
E-1
Adding a User to Cisco Unified Communications Manager E-2
Adding a User From an External LDAP Directory E-2
Adding a User Directly to Cisco Unified Communications Manager
Configuring the Phone
C-1
C-2
Physical and Operating Environment Specifications
Cable Specifications
B-A
C-1
Installing the Cisco Unified Communications Manager Locale Installer
D
A-4
C-1
Adding Language Overlays to Phone Buttons
APPENDIX
A-2
E-2
E-3
Performing Final End User Configuration Steps
E-7
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Contents
INDEX
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Contents
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0
x
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Preface
Overview
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
Manager 7.0 provides the information you need to understand, install, configure, manage, and
troubleshoot the phones in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP)
network.
Because of the complexity of an IP telephony network, this guide does not provide complete and detailed
information for procedures that you need to perform in Cisco Unified Communications Manager or other
network devices.
Audience
Network engineers, system administrators, or telecom engineers should review this guide to learn the
steps required to properly set up the Cisco Unified IP Phone 7965G and 7945G on the network.
The tasks described are administration-level tasks and are not intended for end-users of the phones.
Many of the tasks involve configuring network settings and affect the phone’s ability to function in the
network.
Because of the close interaction between the Cisco Unified IP Phone and
Cisco Unified Communications Manager, many of the tasks in this manual require familiarity with
Cisco Unified Communications Manager.
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Preface
Organization
This manual is organized as follows:
Chapter 1, “An Overview of the Cisco Unified IP Phone”
Provides a conceptual overview and description of the
Cisco Unified IP Phone.
Chapter 2, “Preparing to Install the Cisco Unified IP Phone
on Your Network”
Describes how the Cisco Unified IP Phone interacts with
other key IP telephony components, and provides an overview
of the tasks required prior to installation.
Chapter 3, “Setting Up the Cisco Unified IP Phone”
Describes how to properly and safely install and configure the
Cisco Unified IP Phone on your network.
Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone”
Describes how to configure network settings, verify status,
and make global changes to the Cisco Unified IP Phone.
Chapter 5, “Configuring Features, Templates, Services, and
Users”
Provides an overview of procedures for configuring telephony
features, configuring directories, configuring phone button
and softkey templates, setting up services, and adding users to
Cisco Unified Communications Manager.
Chapter 6, “Customizing the Cisco Unified IP Phone”
Explains how to customize phone ring sounds, background
images, and the phone idle display at your site.
Chapter 7, “Viewing Model Information, Status, and
Statistics on the Cisco Unified IP Phone”
Explains how to view model information, status messages,
network statistics, and firmware information from
the Cisco Unified IP Phone.
Chapter 8, “Monitoring the Cisco Unified IP Phone
Remotely”
Describes the information that you can obtain from the
phone’s web page to remotely monitor the operation of a
phone and to assist with troubleshooting.
Chapter 9, “Troubleshooting and Maintenance”
Provides tips for troubleshooting the Cisco Unified IP Phone.
Appendix A, “Providing Information to Users Via a Website” Provides suggestions for setting up a website for providing
users with important information about their Cisco Unified IP
Phones.
Appendix B, “Feature Support by Protocol for the Cisco
Unified IP Phone 7965G and 7945G”
Provides information about feature support for the Cisco
Unified IP Phone 7965G and 7945G using the SCCP or SIP
protocol with Cisco Unified Communications Manager
Release 7.0.
Appendix C, “Supporting International Users”
Provides information about setting up phones in non-English
environments.
Appendix D, “Technical Specifications”
Provides technical specifications of the
Cisco Unified IP Phone.
Appendix E, “Basic Phone Administration Steps”
Provides procedures for basic administration tasks such as
adding a user and phone to Cisco Unified Communications
Manager and then associating the user to the phone.
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Preface
Related Documentation
For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer
to the following publications:
Cisco Unified IP Phone 7900 Series
These publications are available at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
•
Cisco Unified IP Phone 7965 Series Phone Guide
•
Cisco Unified IP Phone Features A–Z
•
Cisco Unified IP Phone Expansion Module 7914 Phone Guide
•
Cisco Unified IP Phone Expansion Module 7915 Phone Guide
•
Cisco Unified IP Phone Expansion Module 7916 Phone Guide
•
Installing the Wall Mount Kit for the Cisco Unified IP Phone
•
Regulatory Compliance and Safety Information for the Cisco Unified IP Phones
•
Open Source License Notices for the Cisco Unified IP Phones 7900 Series
Cisco Unified Communications Manager Administration
Related publications are available at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition
Related publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s
New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
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Preface
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
Document Conventions
This document uses the following conventions:
Convention
Description
boldface font
Commands and keywords are in boldface.
italic font
Arguments for which you supply values are in italics.
[ ]
Elements in square brackets are optional.
{x|y|z}
Alternative keywords are grouped in braces and separated by vertical bars.
[x|y|z]
Optional alternative keywords are grouped in brackets and separated by vertical bars.
string
A nonquoted set of characters. Do not use quotation marks around the string or the string will
include the quotation marks.
screen
font
Terminal sessions and information the system displays are in screen font.
boldface screen
font
Information you must enter is in boldface screen font.
italic screen font
Arguments for which you supply values are in italic screen font.
^
The symbol ^ represents the key labeled Control—for example, the key combination ^D in a
screen display means hold down the Control key while you press the D key.
< >
Nonprinting characters, such as passwords are in angle brackets.
Note
Caution
Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.
Means reader be careful. In this situation, you might do something that could result in equipment
damage or loss of data.
Warnings use the following convention:
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
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CH A P T E R
1
An Overview of the Cisco Unified IP Phone
The Cisco Unified IP Phone 7965G and 7945G are full-featured telephones that provide voice
communication over an Internet Protocol (IP) network. These phones function much like digital business
phones, allowing you to place and receive phone calls and to access features such as mute, hold, transfer,
speed dial, call forward, and more. In addition, because Cisco Unified IP Phones are connected to your
data network, they offer enhanced IP telephony features, including access to network information and
services, and customizeable features and services. The phones also support security features that include
file authentication, device authentication, signaling encryption, and media encryption.
A Cisco Unified IP Phone, like other network devices, must be configured and managed. These phones
encode G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC, and decode G.711a, G.711u, G.722, iLBC,
G.729, G729a, G729b, and G729ab. These phones also support uncompressed wideband (16bits, 16kHz)
audio.
This chapter includes the following topics:
Caution
•
Understanding the Cisco Unified IP Phone 7965G and 7945G, page 1-2
•
What Networking Protocols Are Used?, page 1-4
•
What Features are Supported on the Cisco Unified IP Phone 7965G and 7945G?, page 1-7
•
Understanding Security Features for Cisco Unified IP Phones, page 1-9
•
Overview of Configuring and Installing Cisco Unified IP Phones, page 1-18
Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone
might cause interference. For more information, refer to the manufacturer documentation of the
interfering device.
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1-1
Chapter 1
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7965G and 7945G
Understanding the Cisco Unified IP Phone 7965G and 7945G
Figure 1-1 shows the main components of the Cisco Unified IP Phone 7965G.
Figure 1-2 shows the main components of the Cisco Unified IP Phone 7945G.
Figure 1-1
Cisco Unified IP Phone 7965G
17
1
2
16
3
4
5
6
7
8
15
Figure 1-2
14
13
186422
9
12 11 10
Cisco Unified IP Phone 7945G
1
17
2
16
1
3
4
5
6
7
8
15
14
13
12 11 10
186421
9
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Chapter 1
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7965G and 7945G
1
Programmable
buttons
Depending on configuration, programmable buttons provide access to:
•
Phone lines (line buttons)
•
Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)
•
Web-based services (for example, a Personal Address Book button)
•
Phone features (for example, a Privacy button)
Buttons illuminate to indicate status:
Green, steady—Active call or two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt
Group
Amber, flashing—Incoming call or reverting call
Red, steady—Remote line in use (shared line or BLF status)
2
Footstand
adjustment button
Allows you to adjust the angle of the phone base.
3
Display button
Awakens the phone screen from sleep mode.
No color—Ready for input
Green steady—Sleep mode
4
Messages button
Auto-dials your voice message service (varies by service).
5
Directories button
Opens/closes the Directories menu. Use it to access call logs and directories.
6
Help button
Activates the Help menu.
7
Settings button
Opens/closes the Settings menu. Use it to change phone screen and ring settings.
8
Services button
Opens/closes the Services menu.
9
Volume button
Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume
(on-hook).
10 Speaker button
Toggles the speakerphone on or off.
11 Mute button
Toggles the Mute feature on or off.
12 Headset button
Toggles the headset on or off.
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What Networking Protocols Are Used?
13 4-way navigation
pad and Select
button (center)
Allows you to scroll through menus and highlight items. Use the Select button to select an item that
is highlighted on the screen.
Navigation button
•
Scroll up and down to see menus and highlight items.
•
Scroll right and left to scroll horizontally in multi-column displays.
Select button—scroll to highlight a line using the Navigation button, and then:
•
Press
to open a menu.
•
Press
to play a ringer item.
•
Press
to access other features as described on the screen.
Note
The Select button does not take action on all menu items.
14 Keypad
Allows you to dial phone numbers, enter letters, and choose menu items.
15 Softkey buttons
Each activates a softkey option (displayed on your phone screen).
16 Handset light strip Indicates an incoming call or new voice message.
17 Phone screen
Shows phone features.
What Networking Protocols Are Used?
Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for
voice communication. Table 1-1 provides an overview of the networking protocols that the Cisco Unified
IP Phone 7965G and 7945G supports.
Table 1-1
Supported Networking Protocols on the Cisco Unified IP Phone
Networking Protocol
Purpose
Bootstrap Protocol
(BootP)
BootP enables a network device such If you are using BootP to assign IP addresses to the Cisco
as the Cisco Unified IP Phone to
Unified IP Phone, the BOOTP Server option shows “Yes” in
discover certain startup information, the network configuration settings on the phone.
such as its IP address.
Cisco Discovery
Protocol (CDP)
CDP is a device-discovery protocol
that runs on all Cisco-manufactured
equipment.
Using CDP, a device can advertise its
existence to other devices and receive
information about other devices in
the network.
Usage Notes
The Cisco Unified IP Phone uses CDP to communicate
information such as auxiliary VLAN ID, per port power
management details, and Quality of Service (QoS)
configuration information with the Cisco Catalyst switch.
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Table 1-1
Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol
Purpose
Usage Notes
Dynamic Host
Configuration Protocol
(DHCP)
DHCP dynamically allocates and
assigns an IP address to network
devices.
DHCP is enabled by default. If disabled, you must manually
configure the IP address, subnet mask, gateway, and a TFTP
server on each phone locally.
DHCP enables you to connect an IP
phone into the network and have the
phone become operational without
your needing to manually assign an
IP address or to configure additional
network parameters.
Cisco recommends that you use DHCP custom option 150.
With this method, you configure the TFTP server IP address
as the option value. For additional information about DHCP
configurations, refer to the “Cisco TFTP” chapter in Cisco
Unified Communications Manager System Guide.
Hypertext Transfer
Protocol (HTTP)
HTTP is the standard way of
Cisco Unified IP Phones use HTTP for the XML services
transferring information and moving and for troubleshooting purposes.
documents across the Internet and the
web.
IEEE 802.1X
The IEEE 802.1X standard defines a
client-server-based access control
and authentication protocol that
restricts unauthorized clients from
connecting to a LAN through
publicly accessible ports.
Until the client is authenticated,
802.1X access control allows only
Extensible Authentication Protocol
over LAN (EAPOL) traffic through
the port to which the client is
connected. After authentication is
successful, normal traffic can pass
through the port.
Internet Protocol (IP)
Link Layer Discovery
Protocol (LLDP)
IP is a messaging protocol that
addresses and sends packets across
the network.
LLDP is a standardized network
discovery protocol (similar to CDP)
that is supported on some Cisco and
third-party devices.
The Cisco Unified IP Phone implements the IEEE 802.1X
standard by providing support for the EAP-MD5 option for
802.1X authentication.
When 802.1X authentication is enabled on the phone, you
should disable the PC port and voice VLAN. Refer to the
“Supporting 802.1X Authentication on Cisco Unified IP
Phones” section on page 1-16 for additional information.
To communicate using IP, network devices must have an
assigned IP address, subnet, and gateway.
IP addresses, subnets, and gateways identifications are
automatically assigned if you are using the Cisco
Unified IP Phone with Dynamic Host Configuration
Protocol (DHCP). If you are not using DHCP, you must
manually assign these properties to each phone locally.
The Cisco Unified IP Phone supports LLDP on the PC port.
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Table 1-1
Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol
Purpose
Usage Notes
Link Layer Discovery
Protocol-Media
Endpoint Devices
(LLDP-MED)
LLDP-MED is an extension of the
LLDP standard developed for voice
products.
The Cisco Unified IP Phone uses LLDP-MED to
communicate information such as:
Voice VLAN configuration
Device discovery
Power management
Inventory management
For more information about LLDP-MED support, see the
LLDP-MED and Cisco Discovery Protocol white paper:
http://www.cisco.com/en/US/tech/tk652/tk701/technologie
s_white_paper0900aecd804cd46d.shtml
Cisco Peer-to-Peer
Distribution Protocol
(CPPDP)
CPPDP is a Cisco proprietary
protocol used to form a peer-to-peer
hierarchy of devices. CPPDP is also
used to copy firmware or other files
from peer devices to neighboring
devices.
CPPDP is used by the Peer Firmware Sharing feature.
Real-Time Control
Protocol (RTCP)
RTCP works with Real-Time
Transport Protocol (RTP) to provide
QoS data (such as jitter, latency, and
round trip delay) on RTP streams.
RTCP is disabled by default, but you can enable it on a per
phone basis by using Cisco Unified Communications
Manager Phone Configuration. For more information, see
the “Network Configuration” section on page 4-26.
Real-Time Transport
Protocol (RTP)
RTP is a standard protocol for
Cisco Unified IP Phones use the RTP protocol to send and
transporting real-time data, such as receive real-time voice traffic from other phones and
interactive voice and video, over data gateways.
networks.
Session Initiation
Protocol (SIP)
SIP is the Internet Engineering Task
Force (IETF) standard for
multimedia conferencing over IP. SIP
is an ASCII-based application-layer
control protocol (defined in
RFC 3261) that can be used to
establish, maintain, and terminate
calls between two or more endpoints.
Skinny Client Control
Protocol (SCCP)
Like other VoIP protocols, SIP is designed to address the
functions of signaling and session management within a
packet telephony network. Signaling allows call
information to be carried across network boundaries.
Session management provides the ability to control the
attributes of an end-to-end call.
You can configure the Cisco Unified IP Phone to use either
SIP or Skinny Client Control Protocol (SCCP).
SCCP includes a messaging set that Cisco Unified IP Phones use SCCP for call control. You can
allows communications between call configure the Cisco Unified IP Phone to use either SCCP or
control servers and endpoint clients Session Initiation Protocol (SIP).
such as IP Phones. SCCP is
proprietary to Cisco Systems.
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Table 1-1
Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol
Purpose
Usage Notes
Session Description
Protocol (SDP)
SDP is the portion of the SIP protocol
that determines which parameters are
available during a connection
between two endpoints. Conferences
are established by using only the SDP
capabilities that are supported by all
endpoints in the conference.
SDP capabilities, such as codec types, DTMF detection, and
comfort noise, are normally configured on a global basis by
Cisco Unified Communications Manager or Media Gateway
in operation. Some SIP endpoints may allow these
parameters to be configured on the endpoint itself.
Transmission Control
Protocol (TCP)
TCP is a connection-oriented
transport protocol.
Cisco Unified IP Phones use TCP to connect to Cisco
Unified Communications Manager and to access XML
services.
Transport Layer
Security (TLS)
TLS is a standard protocol for
securing and authenticating
communications.
When security is implemented, Cisco Unified IP Phones
use the TLS protocol when securely registering with Cisco
Unified Communications Manager.
Trivial File Transfer
Protocol (TFTP)
TFTP allows you to transfer files
over the network.
TFTP requires a TFTP server in your network, which can be
automatically identified from the DHCP server. If you want
a phone to use a TFTP server other than the one specified by
the DHCP server, you must manually assign TFTP server
from the Network Configuration menu on the phone.
On the Cisco Unified IP Phone,
TFTP enables you to obtain a
configuration file specific to the
phone type.
User Datagram Protocol UDP is a connectionless messaging Cisco Unified IP Phones transmit and receive RTP streams,
(UDP)
protocol for delivery of data packets. which utilize UDP.
Related Topics
•
Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-1
•
Understanding the Phone Startup Process, page 2-7
•
Network Configuration Menu, page 4-5
What Features are Supported on the Cisco Unified IP Phone
7965G and 7945G?
The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and
receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes
features that enable you to administer and monitor the phone as a network device.
This section includes the following topics:
•
Feature Overview, page 1-8
•
Configuring Telephony Features, page 1-8
•
Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-9
•
Providing Users with Feature Information, page 1-9
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Feature Overview
Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and
transferring, redialing, speed dialing, conference calling, and voice messaging system access.
Cisco Unified IP phones also provide a variety of other features. For an overview of the telephony
features that the Cisco Unified IP Phone supports, see the “Telephony Features Available for the Phone”
section on page 5-2.
As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access
Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer
settings to configure on a phone, but if your network requires it, you can manually configure an IP
address, TFTP server, subnet information, etc. For instructions on configuring the network settings on
the Cisco Unified IP Phones, see Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.”
The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide
enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate
Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for
co-workers contact information directly from their IP phones. You can also use XML to enable users to
access information such as weather, stocks, quote of the day, and other web-based information. For
information about configuring such services, see the “Configuring Corporate Directories” section on
page 5-15 and the “Setting Up Services” section on page 5-18.
Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status
information from it directly. This information can assist you with troubleshooting any problems users
might encounter when using their IP phones. See Chapter 7, “Viewing Model Information, Status, and
Statistics on the Cisco Unified IP Phone,” for more information.
Related Topics
•
Configuring Settings on the Cisco Unified IP Phone, page 4-1
•
Configuring Features, Templates, Services, and Users, page 5-1
•
Troubleshooting and Maintenance, page 9-1
Configuring Telephony Features
You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified Communications
Manager Administration application. Use this web-based application to set up phone registration criteria
and calling search spaces, to configure corporate directories and services, and to modify phone button
templates, among other tasks. See the “Telephony Features Available for the Phone” section on page 5-2
and Cisco Unified Communications Manager Administration Guide for additional information.
For more information about the Cisco Unified Communications Manager Administration application,
refer to Cisco Unified Communications Manager documentation, including Cisco
Unified Communications Manager System Guide. You can also use the context-sensitive help available
within the application for guidance.
You can access the complete Cisco Unified Communications Manager documentation suite at this
location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Related Topic
•
Telephony Features Available for the Phone, page 5-2
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Configuring Network Parameters Using the Cisco Unified IP Phone
You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also
obtain statistics about a current call or firmware versions on the phone.
For more information about configuring features and viewing statistics from the phone, see Chapter 4,
“Configuring Settings on the Cisco Unified IP Phone,” and see Chapter 7, “Viewing Model Information,
Status, and Statistics on the Cisco Unified IP Phone.”
Providing Users with Feature Information
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. To ensure that you distribute the most current feature and
procedural information, familiarize yourself with Cisco Unified IP Phone documentation. Make sure to
visit the Cisco Unified IP Phone web site:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
From this site, you can access various user guides, including wallet cards.
In addition to providing users with documentation, it is important to inform them about available
Cisco Unified IP Phone features—including features specific to your company or network—and about
how to access and customize those features, if appropriate.
For a summary of some of the key information that phone users need their system administrators to
provide, see Appendix A, “Providing Information to Users Via a Website.”
Understanding Security Features for Cisco Unified IP Phones
Implementing security in the Cisco Unified Communications Manager system prevents identity theft of
the phone and Cisco Unified Communications Manager server, prevents data tampering, and prevents
call signaling and media stream tampering.
To alleviate these threats, the Cisco IP telephony network establishes and maintains authenticated and
encrypted communication streams between a phone and the server, digitally signs files before they are
transferred to a phone, and encrypts media streams and call signaling between Cisco Unified IP phones.
The Cisco Unified IP Phones Series use the Phone Security Profile, which defines whether the device is
nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone,
refer to Cisco Unified Communications Manager Security Guide.
If you configure security-related settings in Cisco Unified Communications Manager Administration,
the phone configuration file will contain sensitive information. To ensure the privacy of a configuration
file, you must configure it for encryption. For detailed information, refer to the “Configuring Encrypted
Phone Configuration Files” chapter in Cisco Unified Communications Manager Security Guide.
Table 1-2 shows where you can find additional information about security in this and other documents.
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Table 1-2
Cisco Unified IP Phone and Cisco Unified Communications Manager Security
Topics
Topic
Reference
Detailed explanation of security, including set Refer to Cisco Unified Communications Manager
up, configuration, and troubleshooting
Security Guide
information for Cisco Unified Communications
Manager and Cisco Unified IP Phones
Security features supported on the Cisco Unified See the “Overview of Supported Security Features”
IP Phone
section on page 1-11
Restrictions regarding security features
See the “Security Restrictions” section on page 1-18
Viewing a security profile name
See the “Understanding Security Profiles” section
on page 1-13
Identifying phone calls for which security is
implemented
See the “Identifying Authenticated, Encrypted, and
Protected Phone Calls” section on page 1-14
TLS connection
See the “What Networking Protocols Are Used?”
section on page 1-4
See the “Understanding Phone Configuration Files”
section on page 2-5
Security and the phone startup process
See the “Understanding the Phone Startup Process”
section on page 2-7
Security and phone configuration files
See the “Understanding Phone Configuration Files”
section on page 2-5
Changing the TFTP Server 1 or TFTP Server 2
option on the phone when security is
implemented
See the “Network Configuration Menu Options”
Table 4-2 on page 4-5
Understanding security icons in the Unified
CM1 through Unified CM5 options in the
Device Configuration Menu on the phone
See the “Unified CM Configuration menu” section
on page 4-11
Items on the Security Configuration menu that See the “Security Configuration Menu” section on
you access from the Device Configuration menu page 4-24
on the phone
Items on the Security Configuration menu that See the “Security Configuration Menu” section on
you access from the Settings menu on the phone page 4-30
Unlocking the CTL file
See the “CTL File Menu” section on page 4-31
Disabling access to web pages for a phone
See the “Disabling and Enabling Web Page Access”
section on page 8-3
Troubleshooting
See the “Troubleshooting Cisco Unified IP Phone
Security” section on page 9-9
Refer to Cisco Unified Communications Manager
Security Guide, Troubleshooting chapter
Deleting the CTL file from the phone
See the “Resetting or Restoring the Cisco Unified IP
Phone” section on page 9-14
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Table 1-2
Cisco Unified IP Phone and Cisco Unified Communications Manager Security
Topics (continued)
Topic
Reference
Resetting or restoring the phone
See the “Resetting or Restoring the Cisco Unified IP
Phone” section on page 9-14
802.1X Authentication for Cisco Unified IP
Phones
See these sections:
•
“Supporting 802.1X Authentication on Cisco
Unified IP Phones” section on page 1-16
•
“802.1X Authentication and Status” section on
page 4-33
•
“Troubleshooting Cisco Unified IP Phone
Security” section on page 9-9
Overview of Supported Security Features
Table 1-3 provides an overview of the security features that the Cisco Unified IP Phone 7965G and
7945G supports. For more information about these features and about Cisco Unified Communications
Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager
Security Guide.
For information about current security settings on a phone, look at the Security Configuration menus on
the phone (choose Settings > Security Configuration and choose Settings > Device Configuration >
Security Configuration). For more information, see Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone.”
Note
Table 1-3
Most security features are available only if a certificate trust list (CTL) is installed on the phone. For
more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in the Cisco
Unified Communications Manager Security Guide.
Overview of Security Features
Feature
Description
Image authentication
Signed binary files (with the extension .sgn) prevent tampering with the firmware image
before it is loaded on a phone. Tampering with the image causes a phone to fail the
authentication process and reject the new image.
Customer-site certificate
installation
Each Cisco Unified IP Phone requires a unique certificate for device authentication.
Phones include a manufacturing installed certificate (MIC), but for additional security,
you can specify in Cisco Unified Communications Manager Administration that a
certificate be installed by using the CAPF (Certificate Authority Proxy Function).
Alternatively, you can install an Locally Significant Certificate (LSC) from the Security
Configuration menu on the phone. See the “Configuring Security on the Cisco Unified IP
Phone” section on page 3-13 for more information.
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Table 1-3
Overview of Security Features (continued)
Feature
Description
Device authentication
Occurs between the Cisco Unified Communications Manager server and the phone when
each entity accepts the certificate of the other entity. Determines whether a secure
connection between the phone and a Cisco Unified Communications Manager should
occur, and, if necessary, creates a secure signaling path between the entities using
Transport Layer Security (TLS) protocol. Cisco Unified Communications Manager does
not register phones unless they can be authenticated by the
Cisco Unified Communications Manager.
File authentication
Validates digitally signed files that the phone downloads. The phone validates the
signature to make sure that file tampering did not occur after the file creation. Files that
fail authentication are not written to Flash memory on the phone. The phone rejects such
files without further processing.
Signaling Authentication
Uses the TLS protocol to validate that no tampering has occurred to signaling packets
during transmission.
Manufacturing installed
certificate
Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC),
which is used for device authentication. The MIC is a permanent unique proof of identity
for the phone, and allows Cisco Unified Communications Manager to authenticate the
phone.
Secure SRST reference
After you configure a SRST reference for security and then reset the dependent devices in
Cisco Unified Communications Manager Administration, the TFTP server adds the SRST
certificate to the phone cnf.xml file and sends the file to the phone. A secure phone then
uses a TLS connection to interact with the SRST-enabled router.
(SCCP pohones only)
Media encryption
Uses SRTP to ensure that the media streams between supported devices proves secure and
that only the intended device receives and reads the data. Includes creating a media master
key pair for the devices, delivering the keys to the devices, and securing the delivery of the
keys while the keys are in transport.
Signaling encryption
Ensures that all SCCP signaling messages that are sent between the device and the
Cisco Unified Communications Manager server are encrypted.
CAPF (Certificate Authority
Proxy Function)
Implements parts of the certificate generation procedure that are too processing-intensive
for the phone, and it interacts with the phone for key generation and certificate installation.
The CAPF can be configured to request certificates from customer-specified certificate
authorities on behalf of the phone, or it can be configured to generate certificates locally.
Security profiles
Defines whether the phone is nonsecure, authenticated, encrypted, or protected. See the
“Understanding Security Profiles” section on page 1-13 for more information.
Encrypted configuration files
Lets you ensure the privacy of phone configuration files.
Optional disabling of the web
server functionality for a phone
You can prevent access to a phone’s web page, which displays a variety of operational
statistics for the phone.
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Table 1-3
Overview of Security Features (continued)
Feature
Description
Phone hardening
Additional security options, which you control from Cisco Unified Communications
Manager Administration:
•
Disabling PC port
•
Disabling Gratuitous ARP (GARP)
•
Disabling PC Voice VLAN access
•
Disabling access to the Setting menus, or providing restricted access that allows
access to the User Preferences menu and saving volume changes only
•
Disabling access to web pages for a phone.
Note
802.1X Authentication
You can view current settings for the PC Port Disabled, GARP Enabled, and Voice
VLAN enabled options by looking at the phone’s Security Configuration menu.
For more information, see the “Device Configuration Menu” section on page 4-10.
The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to
the network. See the “Supporting 802.1X Authentication on Cisco Unified IP Phones”
section on page 1-16 for more information.
Related Topics
•
Understanding Security Profiles, page 1-13
•
Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-14
•
Device Configuration Menu, page 4-10
•
Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-16
•
Security Restrictions, page 1-18
Understanding Security Profiles
Cisco Unified IP Phones that support Cisco Unified Communications Manager 7.0 or later use a security
profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information
about configuring the security profile and applying the profile to the phone, refer to Cisco Unified
Communications Manager Security Guide.
To view the security mode that is set for the phone, look at the Security Mode setting in the Security
Configuration menu. For more information, see the “Security Configuration Menu” section on
page 4-24.
Related Topics
•
Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-14
•
Device Configuration Menu, page 4-10
•
Security Restrictions, page 1-18
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Identifying Authenticated, Encrypted, and Protected Phone Calls
When security is implemented for a phone, you can identify authenticated or encrypted phone calls by
icons on the screen on the phone. You can also determine if the connected phone is secure and protected
if a security tone plays at the beginning of the call.
In an authenticated call, all devices participating in the establishment of the call are authenticated by
Cisco Unified Communications Manager. When a call in progress is authenticated, the call progress icon
to the right of the call duration timer in the phone LCD screen changes to this icon:
In an encrypted call, all devices participating in the establishment of the call are authenticated by
Cisco Unified Communications Manager. In addition, call signaling and media streams are encrypted.
An encrypted call offers a high level of security, providing integrity and privacy to the call. When a call
in progress is being encrypted, the call progress icon to the right of the call duration timer in the phone
LCD screen changes to the following icon:
Note
If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though
it is encrypted within the IP network and has a lock icon associated with it.
In a protected call, a security tone plays at the beginning of a call to indicate that the other connected
phone is also receiving and transmitting encrypted audio. If your call is connected to a non-protected
phone, the security tone does not play.
Note
Protected calling is supported for connections between two phones only. Some features, such as
conference calling, shared lines, Extension Mobility, and Join Across Lines are not available when
protected calling is configured. Protected calls are not authenticated.
Related Topic
•
Understanding Security Features for Cisco Unified IP Phones, page 1-9
•
Understanding Security Profiles, page 1-13
•
Security Restrictions, page 1-18
Establishing and Identifying Secure Conference Calls
You can initiate a secure conference call and monitor the security level of participants. A secure
conference call is established using this process:
1.
A user initiates the conference from a secure phone (encrypted or authenticated security mode).
2.
Cisco Unified Communications Manager assigns a secure conference bridge to the call.
3.
As participants are added, Cisco Unified Communications Manager verifies the security mode of
each phone (encrypted or authenticated) and maintains the secure level for the conference.
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4.
Note
The phone displays the security level of the conference call. A secure conference displays
(encrypted) or
(authenticated) icon to the right of “Conference” on the phone screen. If
displays, the conference is not secure.
icon
There are interactions, restrictions, and limitations that affect the security level of the conference call
depending on the security mode of the participant’s phones and the availability of secure conference
bridges. See Table 1-4 and Table 1-5 for information about these interactions.
Establishing and Identifying Protected Calls
A protected call is established when your phone, and the phone on the other end, is configured for
protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP
network. Protected calls can only be made between two phones. Conference calls and other multiple-line
calls are not supported.
A protected call is established using this process:
Note
1.
A user initiates the call from a protected phone (protected security mode).
2.
The phone displays the
icon (encrypted) on the phone screen. This icon indicates that the phone
is configured for secure (encrypted) calls, but this does not mean that the other connected phone is
also protected.
3.
A security tone plays if the call is connected to another protected phone, indicating that both ends
of the conversation are encrypted and protected. If the call is connected to a non-protected phone,
then the secure tone is not played.
Protected calling is supported for conversations between two phones. Some features, such as conference
calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling
is configured.
Call Security Interactions and Restrictions
Cisco Unified Communications Manager checks the phone security status when conferences are
established and changes the security indication for the conference or blocks the completion of the call
to maintain integrity and also security in the system. Table 1-4 provides information about changes to
call security levels when using Barge.
Table 1-4
Call Security Interactions When Using Barge
Initiator’s Phone
Security Level
Feature Used
Call Security Level
Results of Action
Non-secure
Barge
Encrypted call
Call barged and identified as non-secure call
Secure (encrypted)
Barge
Authenticated call
Call barged and identified as authenticated call
Secure
(authenticated)
Barge
Encrypted call
Call barged and identified as authenticated call
Non-secure
Barge
Authenticated call
Call barged and identified as non-secure call
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Understanding Security Features for Cisco Unified IP Phones
Table 1-5 provides information about changes to conference security levels depending on the initiator’s
phone security level, the security levels of participants, and the availability of secure conference bridges.
Table 1-5
Security Restrictions with Conference Calls
Initiator’s Phone
Security Level
Feature Used
Security Level of Participants
Results of Action
Non-secure
Conference
Encrypted or authenticated
Non-secure conference bridge
Non-secure conference
Secure (encrypted
or authenticated)
Conference
Secure (encrypted)
Conference
At least one member is non-secure
Secure conference bridge
Non-secure conference
All participants are encrypted
Secure conference bridge
Secure encrypted level conference
Secure
(authenticated)
Conference
Non-secure
Conference
All participants are encrypted or
authenticated
Secure conference bridge
Encrypted or authenticated
Only secure conference bridge is available
and used
Secure authenticated level conference
Non-secure conference
Secure (encrypted
or authenticated)
Conference
Encrypted or authenticated
Only non-secure conference bridge is
available and used
Non-secure conference
Secure (encrypted
or authenticated)
Conference
Secure (encrypted)
Join
Secure or encrypted.
Conference remains secure
When one participant tries to Hold the call
with MOH, the MOH does not play.
Encrypted or authenticated
Secure conference bridge
Conference remains secure (encrypted or
authenticated)
Non-secure
cBarge
All participants are encrypted
Secure conference bridge
Conference changes to non-secure
Non-secure
MeetMe
Minimum security level is encrypted
Initiator receives message “Does not meet
Security Level”, call rejected.
Secure (encrypted)
MeetMe
Minimum security level is
authenticated
Secure conference bridge
Secure (encrypted)
MeetMe
Conference accepts encrypted and
authenticated calls
Minimum security level is non-secure Only secure conference bridge available and
used
Conference accepts all calls
Supporting 802.1X Authentication on Cisco Unified IP Phones
These sections provide information about 802.1X support on the Cisco Unified IP Phones:
•
Overview, page 1-17
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•
Required Network Components, page 1-17
•
Best Practices—Requirements and Recommendations, page 1-17
Overview
Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol
(CDP) to identify each other and to determine parameters such as VLAN allocation and inline power
requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified
IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone
may pass through EAPOL messages to the 802.1X authenticator in the LAN switch. This capability
prevents the IP phone from having to act as the authenticator, yet allows the LAN switch to authenticate
a data end point prior to accessing the network.
In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy
EAPOL-Logoff mechanism. If the locally attached PC is disconnected from the IP phone, the LAN
switch would not see the physical link fail, because the link between the LAN switch and the IP phone
is maintained. To avoid compromising network integrity, the IP phone sends an EAPOL-Logoff message
to the switch on behalf of the downstream PC, which triggers the LAN switch to clear the authentication
entry for the downstream PC.
The Cisco Unified IP phones contain an 802.1X supplicant in addition to the EAPOL pass-through
mechanism. This supplicant allows network administrators to control the connectivity of IP phones to
the LAN switch ports. The IP phone 802.1X supplicant implements the EAP-MD5 option for 802.1X
authentication.
Required Network Components
Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:
•
Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, which initiates the request to
access the network.
•
Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The
authentication server and the phone must both be configured with a shared secret that is used to
authenticate the phone.
•
Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X, so it can act
as the authenticator and pass the messages between the phone and the authentication server. When
the exchange is completed, the switch grants or denies the phone access to the network.
Best Practices—Requirements and Recommendations
•
Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco
Unified IP Phones, make sure that you have properly configured the other components before
enabling it on the phone. See the “802.1X Authentication and Status” section on page 4-33for more
information.
•
Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus
recommends that only a single device be authenticated to a specific switch port. However, some
switches (including Cisco Catalyst switches) support multi-domain authentication. The switch
configuration determines whether you can connect a PC to the phone PC port.
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– Enabled—If you are using a switch that supports multi-domain authentication, you can enable
the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy
EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached
PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to
the Cisco Catalyst switch configuration guides at:
http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.
html
– Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port,
you should disable the PC Port when 802.1X authentication is enabled. See the “Security
Configuration Menu” section on page 4-24 for more information. If you do not disable this port
and subsequently attempt to attach a PC to it, the switch will deny network access to the phone
and the PC.
•
Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should
configure this setting based on the switch support.
– Enabled—If you are using a switch that supports multi-domain authentication, you can continue
to use the voice VLAN.
– Disabled—If the switch does not support multi-domain authentication, disable the Voice VLAN
and consider assigning the port to the native VLAN. See the “Security Configuration Menu”
section on page 4-24 for more information.
•
Enter MD5 Shared Secret—If you disable 802.1X authentication or perform a factory reset on the
phone, the previously configured MD5 shared secret is deleted. See the “802.1X Authentication and
Status” section on page 4-33 for more information.
Security Restrictions
A user cannot barge into an encrypted call if the phone that is used to barge is not configured for
encryption. When barge fails in this case, a reorder tone (fast busy tone) plays on the phone on which
the user initiated the barge.
If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or
nonsecure call from the encrypted phone. After the barge occurs, Cisco Unified Communications
Manager classifies the call as nonsecure.
If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call,
and the phone indicates that the call is encrypted.
A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The
authentication icon continues to appear on the authenticated devices in the call, even if the initiator
phone does not support security.
Overview of Configuring and Installing Cisco Unified IP Phones
When deploying a new IP telephony system, system administrators and network administrators must
complete several initial configuration tasks to prepare the network for IP telephony service. For
information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer
to the “System Configuration Overview” chapter in Cisco Unified Communications Manager System
Guide.
After you have set up the IP telephony system and configured system-wide features in Cisco Unified
Communications Manager, you can add IP phones to the system.
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Overview of Configuring and Installing Cisco Unified IP Phones
The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your
network:
•
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-19
•
Installing Cisco Unified IP Phones, page 1-22
Configuring Cisco Unified IP Phones in Cisco Unified Communications
Manager
To add phones to the Cisco Unified Communications Manager database, you can use:
•
Auto-registration
•
Cisco Unified Communications Manager Administration
•
Bulk Administration Tool (BAT)
•
BAT and the Tool for Auto-Registered Phones Support (TAPS)
For more information about these choices, see the “Adding Phones to the Cisco Unified Communications
Manager Database” section on page 2-8.
For general information about configuring phones in Cisco Unified Communications Manager, refer to
the “Cisco Unified IP Phone” chapter in Cisco Unified Communications Manager System Guide and to
the “Cisco Unified IP Phone Configuration” chapter in Cisco Unified Communications Manager
Administration Guide.
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Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in
Cisco Unified Communications Manager
Table 1-6 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone
7965G and 7945G in Cisco Unified Communications Manager Administration. The list presents a
suggested order to guide you through the phone configuration process. Some tasks are optional,
depending on your system and user needs. For detailed procedures and information, refer to the sources
in the list.
Table 1-6
Task
1.
Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications
Manager
Purpose
For More Information
Gather the following information about the phone:
Refer to Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone” chapter.
•
Phone Model
•
MAC address
•
Physical location of the phone
•
Name or user ID of phone user
•
Device pool
•
Partition, calling search space, and location information
•
Number of lines and associated directory numbers (DNs)
to assign to the phone
•
Cisco Unified Communications Manager user to
associate with the phone
•
Phone usage information that affects phone button
template, softkey template, phone features, IP Phone
services, or phone applications
See the “Telephony Features Available for the
Phone” section on page 5-2.
Provides list of configuration requirements for setting up
phones.
Identifies preliminary configuration that you need to perform
before configuring individual phones, such as phone button
templates or softkey templates.
2.
Customize phone button templates (if required).
Changes the number of line buttons, speed-dial buttons,
Service URL buttons or adds a Privacy button to meet user
needs.
3.
Add and configure the phone by completing the required
fields in the Phone Configuration window. Required fields
are indicated by an asterisk (*) next to the field name; for
example, MAC address and device pool.
Refer to Cisco Unified Communications Manager
Administration Guide, “Phone Button Template
Configuration” chapter.
See the “Modifying Phone Button Templates”
section on page 5-15.
Refer to Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP Phone
Configuration” chapter.
For information about Product Specific
Adds the device with its default settings to the Cisco Unified Configuration fields, refer to “?” Button Help in the
Phone Configuration window.
Communications Manager database.
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Table 1-6
Task
4.
Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications
Manager (continued)
Purpose
For More Information
Add and configure directory numbers (lines) on the phone by
completing the required fields in the Directory Number
Configuration window. Required fields are indicated by an
asterisk (*) next to the field name; for example, directory
number and presence group.
Refer to the Cisco Unified Communications
Manager Administration Guide, Directory Number
Configuration chapter, “Creating a Cisco Unity
Voice Mailbox” section
Customize softkey templates.
Refer to Cisco Unified Communications Manager
Administration Guide, “Softkey Template
Configuration” chapter.
See the “Telephony Features Available for the
Adds primary and secondary directory numbers and features Phone” section on page 5-2.
associated with directory numbers to the phone.
5.
Adds, deletes, or changes order of softkey features that
display on the user’s phone to meet feature usage needs.
See the “Configuring Softkey Templates” section
on page 5-17.
6.
Configure speed-dial buttons and assign speed-dial numbers Refer to Cisco Unified Communications Manager
(optional).
Administration Guide, “Cisco Unified IP Phone
Configuration” chapter, “Configuring Speed-Dial
Adds speed-dial buttons and numbers.
Buttons” section.
Users can change speed-dial settings on their phones by
using Cisco Unified CM User Options.
7.
Configure Cisco Unified IP Phone services and assign
services (optional).
Provides IP Phone services.
Note
Users can add or change services on their phones by
using the Cisco Unified CM User Options.
Refer to Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP Phone
Services Configuration” chapter.
See the “Setting Up Services” section on page 5-18.
8.
Assign services to phone buttons (optional).
Refer to Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP Phone
Provides single button access to an IP phone service or URL.
Configuration” chapter, “Adding a Cisco
Unified IP Phone Service to a Phone Button”
section.
9.
Add user information by configuring required fields.
Refer to Cisco Unified Communications Manager
Required fields are indicated by an asterisk (*); for example, Administration Guide, “End User Configuration”
User ID and last name.
chapter.
Assign a password (for User Options web pages) and See the “Adding Users to Cisco
PIN (for Extension Mobility and Personal Directory) Unified Communications Manager” section on
page 5-18
Adds user information to the global directory for Cisco
Unified Communications Manager.
Note
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Table 1-6
Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications
Manager (continued)
Task
Purpose
For More Information
10.
Associate a user to a user group.
Refer to Cisco Unified Communications Manager
Administration Guide:
Assigns users a common list of roles and permissions that
apply to all users in a user group. Administrators can manage
user groups, roles, and permissions to control the level of
access (and, therefore, the level of security) for system users.
11.
Associate a user with a phone (optional).
Provides users with control over their phone such a
forwarding calls or adding speed-dial numbers or services.
Note
•
“End User Configuration” chapter, “End User
Configuration Settings” section
•
“User Group Configuration” chapter, “Adding
Users to a User Group” section.
Refer to Cisco Unified Communications Manager
Administration Guide, “End User Configuration”
chapter, “Associating Devices to a User” section.
Some phones, such as those in conference rooms, do
not have an associated user.
Installing Cisco Unified IP Phones
After you have added the phones to the Cisco Unified Communications Manager database, you can
complete the phone installation. You (or the phone users) can install the phone at the users’s location.
The Cisco Unified IP Phone Installation Guide, which is provided on the cisco.com web site, provides
directions for connecting the phone handset, cables, and other accessories.
Note
Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For
information about upgrading, refer to the Readme file for your phone, which is located at:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
After the phone is connected to the network, the phone startup process begins, and the phone registers
with Cisco Unified Communications Manager. To finish installing the phone, configure the network
settings on the phone depending on whether you enable or disable DHCP service.
If you used auto-registration, you need to update the specific configuration information for the phone
such as associating the phone with a user, changing the button table, or directory number.
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Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G
Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7965G
and 7945G. The list presents a suggested order to guide you through the phone installation. Some tasks
are optional, depending on your system and user needs. For detailed procedures and information, refer
to the sources in the list.
Table 1-7
Task
1.
Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G
Purpose
For More Information
Choose the power source for the phone:
See the “Providing Power to the Phone” section
on page 2-3.
•
Power over Ethernet (PoE)
•
External power supply
Determines how the phone receives power.
2.
Assemble the phone, adjust phone placement, and connect the See the “Installing the Cisco Unified IP Phone”
network cable.
section on page 3-5.
Locates and installs the phone in the network.
3.
See the “Adjusting the Placement of the Cisco
Unified IP Phone” section on page 3-9.
Add a Cisco Unified IP Phone Expansion Module to the Cisco See the “Attaching a Cisco Unified IP Phone
Unified IP Phone 7965G (optional).
Expansion Module” section on page 3-8.
Adds the device with its default settings to the Cisco Unified
Communications Manager database.
Extends functionality of a Cisco Unified IP Phone 7965G by
adding 14 (7914) or 24 (7915 or 7916) line appearances or
speed dial numbers.
Note
4.
Cisco Unified IP Phone Expansion Modules are not
supported on the Cisco Unified IP Phone
7945G.
Monitor the phone startup process.
Adds primary and secondary directory numbers and features
associated with directory numbers to the phone.
See the “Verifying the Phone Startup Process”
section on page 3-12.
Verifies that phone is configured properly.
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Table 1-7
Task
5.
Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G (continued)
Purpose
For More Information
When you are configuring the network settings on the phone,
you can set up an IP address for the phone by either using
DHCP or manually entering an IP address.
See the “Configuring Startup Network Settings”
section on page 3-13.
See the “Network Configuration Menu” section
Using DHCP—To enable DHCP and allow the DHCP server to on page 4-5.
automatically assign an IP address to the Cisco Unified IP
Phone and direct the phone to a TFTP server, choose Settings
> Network Configuration> IPv4 Configuration and:
•
To enable DHCP, set DHCP Enabled to Yes. DHCPv6 is
enabled by default.
•
To use an alternate TFTP server, set Alternate TFTP Server
to Yes, and enter the IP address for TFTP Server 1.
Note
Consult with the network administrator if you need to
assign an alternative TFTP server instead of using the
TFTP server assigned by DHCP.
Without DHCP—You must configure the IP address, subnet
mask, TFTP server, and default router locally on the phone,
choose Settings > Network Configuration> IPv4
Configuration:
To disable DHCP and manually set an IP address:
a.
To disable DHCP, set DHCP Enabled to No.
b.
Enter the static IP address for phone.
c.
Enter the subnet mask.
d.
Enter the default router IP addresses.
e.
Set Alternate TFTP Server to Yes, and enter IP address for
TFTP Server 1.
You must also enter the domain name where the phone resides
by Choosing Settings > Network Configuration.
6.
Set up security on the phone.
Provides protection against data tampering threats and identity
theft of phones.
7.
Make calls with the Cisco Unified IP Phone.
Verifies that the phone and features work correctly.
8.
See the “Configuring Security on the Cisco
Unified IP Phone” section on page 3-13.
Refer to Cisco Unified IP Phone 7965G and
7945G Guide for Cisco Unified Communications
Manager 7.0 (SCCP and SIP)
Provide information to end users about how to use their phones See Appendix A, “Providing Information to Users
and how to configure their phone options.
Via a Website.”
Ensures that users have adequate information to successfully
use their Cisco Unified IP Phones.
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2
Preparing to Install the Cisco Unified IP Phone on
Your Network
Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this
capability, the IP Phones depend upon and interact with several other key Cisco IP Telephony and
network components, including Cisco Unified Communications Manager, DNS and DHCP servers,
TFTP servers, media resources, Cisco prestandard PoE, and so on.
This chapter focuses on the interactions between the Cisco Unified IP Phone 7965G and 7945G and
Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and switches. It also
describes options for powering phones.
For related information about voice and IP communications, refer to this URL:
http://www.cisco.com/en/US/products/sw/voicesw/index.html
This chapter provides an overview of the interaction between the Cisco Unified IP Phone 7965G and
7945G and other key components of the Voice over IP (VoIP) network. It includes these topics:
•
Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-1
•
Providing Power to the Phone, page 2-3
•
Understanding Phone Configuration Files, page 2-5
•
Understanding the Phone Startup Process, page 2-7
•
Adding Phones to the Cisco Unified Communications Manager Database, page 2-8
•
Using Cisco Unified IP Phones with Different Protocols, page 2-11
•
Determining the MAC Address of a Cisco Unified IP Phone, page 2-13
Understanding Interactions with Other Cisco Unified
IP Communications Products
To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking
device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a
Cisco Unified Communications Manager system before sending and receiving calls.
This section includes these topics:
•
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications
Manager, page 2-2
•
Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-2
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Understanding Interactions with Other Cisco Unified IP Communications Products
Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding How the Cisco Unified IP Phone Interacts with Cisco
Unified Communications Manager
Cisco Unified Communications Manager is an open and industry-standard call processing system.
Cisco Unified Communications Manager software sets up and tears down calls between phones,
integrating traditional PBX functionality with the corporate IP network. Cisco Unified Communications
Manager manages the components of the IP telephony system—the phones, the access gateways, and the
resources necessary for features such as call conferencing and route planning. Cisco Unified
Communications Manager also provides:
•
Firmware for phones
•
Authentication and encryption (if configured for the telephony system)
•
Configuration file and CTL file, via TFTP service
•
Phone registration
•
Call preservation, so that a media session continues if signaling is lost between the primary
Communications Manager and a phone
For information about configuring Cisco Unified Communications Manager to work with the IP devices
described in this chapter, refer to Cisco Unified Communications Manager Administration Guide, Cisco
Unified Communications Manager System Guide, and Cisco Unified Communications Manager Security
Guide.
For an overview of security functionality for the Cisco Unified IP Phone, see the “Understanding
Security Features for Cisco Unified IP Phones” section on page 1-9.
Note
If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type
drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and
install the latest support patch for your version of Cisco Unified Communications Manager:
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Related Topic
•
Telephony Features Available for the Phone, page 5-2
Understanding How the Cisco Unified IP Phone Interacts with the VLAN
The Cisco Unified IP Phone 7965G and 7945G has an internal Ethernet switch, enabling forwarding of
packets to the phone, and to the access port and the network port on the back of the phone.
If a computer is connected to the access port, the computer and the phone share the same physical link
to the switch and share the same port on the switch. This shared physical link has the following
implications for the VLAN configuration on the network:
•
The current VLANs might be configured on an IP subnet basis. However, additional IP address
might not be available to assign the phone to the same subnet as other devices connect to the same
port.
•
Data traffic present on the data/native VLAN may reduce the quality of Voice-over-IP traffic.
•
Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic.
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Providing Power to the Phone
You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that
the phone is connected to would be configured to have separate VLANs for carrying:
•
Voice traffic to and from the IP phone (auxiliary VLAN, on the Cisco Catalyst 6000 series, for
example)
•
Data traffic to and from the PC connected to the switch through the access port of the IP phone
(native VLAN)
Isolating the phones on a separate, auxiliary VLAN improves the quality of the voice traffic and allows
a large number of phones to be added to an existing network where there are not enough IP addresses
for each phone.
For more information, refer to the documentation included with a Cisco switch. You can also access
related documentation at this URL:
http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html
Related Topics
•
Understanding the Phone Startup Process, page 2-7
•
Network Configuration Menu, page 4-5
Providing Power to the Phone
The Cisco Unified IP Phone 7965G and 7945G can be powered with external power or with Power over
Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch
through the Ethernet cable attached to a phone.
Note
When you install a phone that is powered with external power, connect the power supply to the phone
and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that
is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the
power supply.
The following sections provide more information about powering a phone:
•
Power Guidelines, page 2-4
•
Phone Power Consumption and Display Brightness, page 2-4
•
Power Outage, page 2-5
•
Obtaining Additional Information about Power, page 2-5
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Providing Power to the Phone
Power Guidelines
Table 2-1 provides guidelines that apply to external power and to PoE power for the Cisco Unified IP
Phone 7965G and 7945G.
Table 2-1
Guidelines for Powering the Cisco Unified IP Phone 7965G and 7945G
Power Type
Guidelines
External power— Provided
through the CP-PWR-CUBE-3
external power supply
•
The Cisco Unified IP Phone Series use the CP-PWR-CUBE-3 power supply.
External power—
The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP
Provided through the Cisco Unified Phone. Functioning as a midspan device, the injector delivers inline power to the
attached phone. The Cisco Unified IP Phone Power Injector is connected between a
IP Phone Power Injector
switch port and the IP Phone, and supports a maximum cable length of 100m between
the unpowered switch and the IP Phone.
IEEE 802.3af PoE
power—Provided by a switch
through the Ethernet cable attached
to the phone
•
The Cisco Unified IP Phone 7965G and 7945G support IEEE 802.3af Class 3 power
on signal pairs and spare pairs.
•
The Cisco Unified IP Phone 7965G and 7945G do not support Cisco inline PoE.
•
To ensure uninterruptible operation of the phone, make sure that the switch has a
backup power supply.
•
Make sure that the CatOS or IOS version running on your switch supports your
intended phone deployment. Refer to the documentation for your switch for
operating system version information.
Phone Power Consumption and Display Brightness
The power consumed by a phone depends on its power configuration. See Table 2-1 for a power
configuration overview. See Table 2-2 for the maximum power consumed by a phone for each
configuration option and the correlating phone screen brightness level.
Note
Table 2-2
Power consumption values shown in the table include power losses in the cable that connects the phone
to the switch.
Power Consumption and Display Brightness for Power Configurations
Max. Power
Phone
Consumed
Screen
from a Switch Brightness
Phone Model
Power Configuration
Cisco Unified IP Phone
7965G and 7945G
IEEE 802.3af Class 3 power from a Cisco switch, with
bidirectional power negotiation enabled
12 W
Full
External power
—
Full
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Understanding Phone Configuration Files
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered. If
there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Obtaining Additional Information about Power
For related information about power, refer to the documents shown in Table 2-3. These documents
provide information about these topics:
•
Cisco switches that work with the Cisco Unified IP Phone 7965G and 7945G
•
The Cisco IOS releases that support bidirectional power negotiation
•
Other requirements and restrictions regarding power
Table 2-3
Related Documentation for Power
Document Topics
URL
Cisco Unified IP Phone Power
Injector
http://http://www.cisco.com/en/US/products/ps6951/index.html
PoE Solutions
http://www.cisco.com/en/US/netsol/
ns340/ns394/ns147/ns412/networking_solutions_package.html
Cisco Catalyst Switches
http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_pro
ducts_support_series_home.html
Integrated Service Routers
http://www.cisco.com/en/US/products/hw/routers/index.html
Cisco IOS Software
http://www.cisco.com/en/US/products/sw/iosswrel/products_ios_ci
sco_ios_software_category_home.html
Understanding Phone Configuration Files
Configuration files for a phone are stored on the TFTP server and define parameters for connecting to
Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified
Communications Manager that requires the phone to be reset, a change is automatically made to the
phone’s configuration file.
Configuration files also contain information about which image load the phone should be running. If this
image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to
request the required load files. (These files are digitally signed to ensure the authenticity of the files’
source.)
In addition, if the device security mode in the configuration file is set to Authenticated and the CTL file
on the phone has a valid certificate for Cisco Unified Communications Manager, the phone establishes
a TLS connection to Cisco Unified Communications Manager. Otherwise, the phone establishes a TCP
connection. For SIP phones, a TLS connection requires that the transport protocol in the phone
configuration file be set to TLS, which corresponds to the transport type in the SIP Security Profile in
Cisco Unified Communications Manager Administration.
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Note
If the device security mode in the configuration file is set to Authenticated or Encrypted, but the phone
has not received a CTL file, the phone will continuously try to obtain a CTL file, so that it can register
securely.
If you configure security-related settings in Cisco Unified Communications Manager Administration,
the phone configuration file will contain sensitive information. To ensure the privacy of a configuration
file, you must configure it for encryption. For detailed information, refer to the “Configuring Encrypted
Phone Configuration Files” chapter in Cisco Unified Communications Manager Security Guide. A phone
requests a configuration file whenever it resets and registers with Cisco Unified Communications
Manager.
A phone accesses a default configuration file named XmlDefault.cnf.xml from the TFTP server when
the following conditions exist:
•
You have enabled auto-registration in Cisco Unified Communications Manager
•
The phone has not been added to the Cisco Unified Communications Manager Database
•
The phone is registering for the first time
If auto registration is not enabled and the phone has not been added to the Cisco Unified
Communications Manager database, the phone registration request will be rejected. In this case, the
phone will reset and attempt to register repeatedly.
If the phone has registered before, the phone will access the configuration file named
SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone.
The TFTP server generates these SIP configuration files:
•
SIP IP Phone:
– For unsigned and unencrypted files—SEP<mac>.cnf.xml
– For signed files—SEP<mac>.cnf.xml.sgn
– For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn
•
Dial Plan—<dialplan>.xml
•
Softkey Template—<softkey_template>.xml
The filenames are derived from the MAC Address and Description fields in the Phone Configuration
window of Cisco Unified Communications Manager. The MAC address uniquely identifies the phone.
For more information refer to the Cisco Unified Communications Manager Administration Guide.
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Understanding the Phone Startup Process
Understanding the Phone Startup Process
When connecting to the VoIP network, the Cisco Unified IP Phone 7965G and 7945G goes through a
standard startup process, as described in Table 2-4. Depending on your specific network configuration,
not all of these process steps may occur on your Cisco Unified IP Phone.
Table 2-4
Task
1.
Cisco Unified IP Phone Startup Process
Purpose
Related Topics
Obtaining Power from the Switch.
See the “Providing Power to the Phone”
section on page 2-3.
If a phone is not using external power, the switch provides in-line
power through the Ethernet cable that is attached to the phone. See the “Resolving Startup Problems” section
on page 9-1.
2.
Loading the Stored Phone Image.
The Cisco Unified IP Phone 7965G and 7945G has non-volatile
flash memory in which it stores firmware images and
user-defined preferences. At startup, the phone runs a bootstrap
loader that loads a phone image stored in flash memory. Using
this image, the phone initializes its software and hardware.
3.
Configuring VLAN.
4.
Obtaining an IP Address.
5.
Accessing a TFTP Server.
See the “Resolving Startup Problems” section
on page 9-1.
See the “Network Configuration Menu”
If the Cisco Unified IP Phone 7965G and 7945G is connected to section on page 4-5.
a Cisco switch, the switch next informs the phone of the voice
See the “Resolving Startup Problems” section
VLAN defined on the switch port. The phone needs to know its on page 9-1.
VLAN membership before it can proceed with the Dynamic Host
Configuration Protocol (DHCP) request for an IP address.
See the “Network Configuration Menu”
If the Cisco Unified IP Phone 7965G and 7945G is using DHCP section on page 4-5.
to obtain an IP address, the phone queries the DHCP server to
See the “Resolving Startup Problems” section
obtain one. If you are not using DHCP in your network, you must on page 9-1.
assign static IP addresses to each phone locally.
See the “Network Configuration Menu”
section on page 4-5.
In addition to assigning an IP address, the DHCP server directs
the Cisco Unified IP Phone to a TFTP Server. If the phone has a See the “Resolving Startup Problems” section
statically defined IP address, you must configure the TFTP server on page 9-1.
locally on the phone; the phone then contacts the TFTP server
directly.
Note
6.
You can also assign an alternative TFTP server to use
instead of the one assigned by DHCP.
Requesting the CTL file.
The TFTP server stores the certificate trust list (CTL) file. This
file contains a list of Cisco Unified Communications Managers
and TFTP servers that the phone is authorized to connect to. It
also contains the certificates necessary for establishing a secure
connection between the phone and Cisco Unified
Communications Manager.
Refer to Cisco Unified Communications
Manager Security Guide, “Configuring the
Cisco CTL Client” chapter.
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Table 2-4
Task
7.
Cisco Unified IP Phone Startup Process (continued)
Purpose
Related Topics
Requesting the Configuration File.
See the “Understanding Phone Configuration
Files” section on page 2-5.
The TFTP server has configuration files, which define
parameters for connecting to Cisco Unified Communications
Manager and other information for the phone.
Contacting Cisco Unified Communications Manager.
8.
The configuration file defines how the Cisco Unified IP Phone
communicates with Cisco Unified Communications Manager
and provides a phone with its load ID. After obtaining the file
from the TFTP server, the phone attempts to make a connection
to the highest priority Cisco Unified Communications Manager
on the list. If security is implemented, the phone makes a TLS
connection. Otherwise, it makes a non-secure TCP connection.
See the “Resolving Startup Problems” section
on page 9-1.
See the “Resolving Startup Problems” section
on page 9-1.
If the phone was manually added to the database, Cisco
Unified Communications Manager identifies the phone. If the
phone was not manually added to the database and
auto-registration is enabled in Cisco Unified Communications
Manager, the phone attempts to auto-register itself in the Cisco
Unified Communications Manager database.
Note
Auto-registration is disabled when security is enabled on
Cisco Unified Communications Manager. In this case,
the phone must be manually added to the Cisco Unified
Communications Manager database.
Adding Phones to the Cisco Unified Communications Manager
Database
Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the
Cisco Unified Communications Manager database. These sections describe the methods:
•
Adding Phones with Auto-Registration, page 2-9
•
Adding Phones with Auto-Registration and TAPS, page 2-10
•
Adding Phones with Cisco Unified Communications Manager Administration, page 2-11
•
Adding Phones with BAT, page 2-11
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Table 2-5 provides an overview of these methods for adding phones to the Cisco Unified
Communications Manager database.
Table 2-5
Methods for Adding Phones to the Cisco Unified Communications Manager
Database
Method
Requires MAC
Address?
Auto-registration
No
Notes
•
Provides no control over directory number
assignment to phone.
•
Not available when security or encryption is
enabled.
Auto-registration with TAPS
No
Requires auto-registration and the Bulk
Administration Tool (BAT); updates the Cisco
Unified Communications Manager database with
the MAC address and DNs for the device when
user calls TAPS from the phone.
Using the Cisco Unified
Communications Manager
Administration
Yes
Requires phones to be added individually
Using BAT
Yes
Can add groups of same model of phone.
Can schedule when phones are added to the Cisco
Unified Communications Manager database.
Adding Phones with Auto-Registration
By enabling auto-registration before you begin installing phones, you can:
Note
•
Add phones without first gathering MAC addresses from the phones.
•
Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager
database when you physically connect the phone to your IP telephony network. During
auto-registration, Cisco Unified Communications Manager assigns the next available sequential
directory number to the phone.
•
Quickly enter phones into the Cisco Unified Communications Manager database and modify any
settings, such as the directory numbers, from Cisco Unified Communications Manager.
•
Move auto-registered phones to new locations and assign them to different device pools without
affecting their directory numbers.
Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more
than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with
BAT” section on page 2-11.
Auto-registration is disabled by default. In some cases, you might not want to use auto-registration; for
example, if you want to assign a specific directory number to the phone, or if you plan to implement
authentication or encryption, as described in Cisco Unified Communications Manager Security Guide.
For information about enabling auto-registration, refer to “Enabling Auto-Registration” in the Cisco
Unified Communications Manager Administration Guide.
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Note
When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is
automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL
client, auto-registration is automatically enabled.
Related Topics
•
Adding Phones with Auto-Registration and TAPS, page 2-10
•
Adding Phones with Cisco Unified Communications Manager Administration, page 2-11
•
Adding Phones with BAT, page 2-11
Adding Phones with Auto-Registration and TAPS
You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support,
without first gathering MAC addresses from phones.
TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already
added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS
to update MAC addresses and download pre-defined configurations for phones.
Note
Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To
add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding
Phones with BAT” section on page 2-11.
To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When
the process is complete, the phone will have downloaded its directory number and other settings, and the
phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC
address.
Auto-registration must be enabled in Cisco Unified Communications Manager Administration
(System > Cisco Unified CM) for TAPS to function.
Note
When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is
automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL
client, auto-registration is automatically enabled.
Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed instructions
about BAT and about TAPS.
Related Topics
•
Adding Phones with Auto-Registration, page 2-9
•
Adding Phones with Cisco Unified Communications Manager Administration, page 2-11
•
Adding Phones with BAT, page 2-11
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Using Cisco Unified IP Phones with Different Protocols
Adding Phones with Cisco Unified Communications Manager Administration
You can add phones individually to the Cisco Unified Communications Manager database using
Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC
address for each phone.
For information about determining a MAC address, see the “Determining the MAC Address of a Cisco
Unified IP Phone” section on page 2-13.
After you have collected MAC addresses, in Cisco Unified Communications Manager Administration,
choose Device > Phone and click Add New to begin.
For complete instructions and conceptual information about Cisco Unified Communications Manager,
refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified
Communications Manager System Guide.
Related Topics
•
Adding Phones with Auto-Registration, page 2-9
•
Adding Phones with Auto-Registration and TAPS, page 2-10
•
Adding Phones with BAT, page 2-11
Adding Phones with BAT
Cisco Unified Communications Manager Bulk Administration Tool (BAT), a standard Cisco Unified
Communications Manager application, enables you to perform batch operations, including registration,
on multiple phones.
To add phones by using BAT only (not in conjunction with TAPS), you first need to obtain the
appropriate MAC address for each phone.
For information about determining a MAC address, see the “Determining the MAC Address of a Cisco
Unified IP Phone” section on page 2-13.
For detailed instructions about using BAT, refer to Cisco Unified Communications Manager Bulk
Administration Guide.
Related Topics
•
Adding Phones with Auto-Registration, page 2-9
•
Adding Phones with Auto-Registration and TAPS, page 2-10
•
Adding Phones with Cisco Unified Communications Manager Administration, page 2-11
Using Cisco Unified IP Phones with Different Protocols
The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session
Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.
This section includes these topics:
•
Converting a New Phone from SCCP to SIP, page 2-12
•
Converting an In-Use Phone from SCCP to SIP, page 2-12
•
Converting an In-Use Phone from SIP to SCCP, page 2-12
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•
Deploying a Phone in an SCCP and SIP Environment, page 2-13
Converting a New Phone from SCCP to SIP
A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps:
Procedure
Step 1
Take one of these actions:
•
To auto-register the phone, set the Auto Registration Phone Protocol enterprise parameter in
Cisco Unified Communications Manager Administration to SIP.
•
To provision the phone by using the Bulk Administration Tool (BAT), choose the appropriate phone
model and choose SIP from BAT.
•
To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration
window in Cisco Unified Communications Manager Administration.
Refer to Cisco Unified Communications Manager Administration Guide for detailed information about
Cisco Unified Communications Manager configuration. Refer to Cisco Unified Communications
Manager Bulk Administration Guide for detailed information about using BAT.
Step 2
If you are not using DHCP in your network, configure the network parameters for the phone.
See the “Configuring Startup Network Settings” section on page 3-14.
Step 3
Save the configuration updates, reset the phone, and have the user power cycle the phone.
Converting an In-Use Phone from SCCP to SIP
You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from
SCCP to SIP. To access BAT from Cisco Unified Communications Manager Administration, choose
Bulk Administration > Phones > Migrate Phones > SCCP to SIP. For detailed information, refer to
Cisco Unified Communications Manager Bulk Administration Guide.
Converting an In-Use Phone from SIP to SCCP
To convert a phone that is in use in your network from SIP to SCCP, perform these steps. For more
information, Cisco Unified Communications Manager Administration Guide.
Tip
Before deleting a SIP phone (that you want to convert to a SCCP phone) from the Cisco Unified
Communications Manager database, copy all of the phone configuration information, so when you add
the phone back to the database, you will have the configuration information readily available.
Procedure
Step 1
In Cisco Unified Communications Manager Administration, delete the existing SIP phone from the
Cisco Unified Communications Manager database.
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Step 2
In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone.
Step 3
Power cycle the phone.
Deploying a Phone in an SCCP and SIP Environment
To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the
Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general
steps:
1.
Set the Cisco Unified Communications Manager Auto Registration Protocol enterprise parameter to
SCCP.
From Cisco Unified Communications Manager Administration, choose System > Enterprise
Parameters.
2.
Install the phones.
3.
Change the Auto Registration Protocol enterprise parameter to SIP.
4.
Auto-register the SIP phones.
Determining the MAC Address of a Cisco Unified IP Phone
Several of the procedures that are described in this manual require you to determine the MAC address
of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways:
•
From the phone, choose Settings > Network Configuration and look at the MAC Address field.
•
Look at the MAC label on the back of the phone.
•
Display the web page for the phone and click the Device Information hyperlink.
For information about accessing the web page, see the “Accessing the Web Page for a Phone” section
on page 8-2.
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3
Setting Up the Cisco Unified IP Phone
This chapter includes the following topics, which help you install the Cisco Unified IP Phone 7965G and
7945G on an IP telephony network:
Note
•
Before You Begin, page 3-1
•
Understanding the Cisco Unified IP Phone 7965G and 7945G Components, page 3-2
•
Installing the Cisco Unified IP Phone, page 3-5
•
Attaching a Cisco Unified IP Phone Expansion Module, page 3-8
•
Adjusting the Placement of the Cisco Unified IP Phone, page 3-9
•
Verifying the Phone Startup Process, page 3-12
•
Configuring Startup Network Settings, page 3-13
•
Configuring Security on the Cisco Unified IP Phone, page 3-13
Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your
network. Then you can install the phone and verify its functionality. For more information, see
Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.”
Before You Begin
Before installing the Cisco Unified IP Phone, review the requirements in these sections:
•
Network Requirements, page 3-1
•
Cisco Unified Communications Manager Configuration, page 3-2
Network Requirements
For the Cisco Unified IP Phone 7965G and 7945G to successfully operate as a Cisco Unified IP Phone
endpoint in your network, your network must meet these requirements:
•
Working Voice over IP (VoIP) network:
– VoIP configured on your Cisco routers and gateways
– Cisco Unified Communications Manager Release 7.0 or higher installed in your network and
configured to handle call processing
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•
Note
IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask
The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.
If the Cisco Unified Communications Manager server is located in a different time zone than the phones,
the phones will not display the correct local time.
Cisco Unified Communications Manager Configuration
The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call
processing. Refer to Cisco Unified Communications Manager Administration Guide or to
context-sensitive help in the Cisco Unified Communications Manager application to ensure that
Cisco Unified Communications Manager is set up properly to manage the phone and to properly route
and process calls.
If you plan to use auto-registration, verify that it is enabled and properly configured in
Cisco Unified Communications Manager before connecting any Cisco Unified IP Phone to the network.
For information about enabling and configuring auto-registration, refer to Cisco
Unified Communications Manager Administration Guide. Also, see the “Adding Phones to the Cisco
Unified Communications Manager Database” section on page 2-8.
You must use Cisco Unified Communications Manager to configure and assign telephony features to the
Cisco Unified IP Phones. See the “Telephony Features Available for the Phone” section on page 5-2 for
details.
In Cisco Unified Communications Manager, you can add users to the database and associate them with
specific phones. In this way, users gain access to web pages that allow them to configure items such as
call forwarding, speed dialing, and voice messaging system options. See the “Adding Users to Cisco
Unified Communications Manager” section on page 5-18 for details.
Understanding the Cisco Unified IP Phone 7965G and 7945G
Components
The Cisco Unified IP Phone 7965G and 7945G include these components on the phone or as accessories
for the phone:
•
Network and Access Ports, page 3-2
•
Handset, page 3-3
•
Speakerphone, page 3-3
•
Headset, page 3-3
Network and Access Ports
The back of the Cisco Unified IP Phone includes these ports:
•
Network port—Labeled 10/100/1000 SW on the Cisco Unified IP Phone 7965G and 7945G
•
Access port—Labeled 10/100/1000 PC on the Cisco Unified IP Phone 7965G and 7945G
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You can use either Category 3/5/5e/6 cabling for 10 Mbps connections, but you must use Category 5/5e/6
for 100 Mbps connections and Category 5e/6 for 1000 Mbps connections.
Use the SW network port to connect the phone to the network. You must use a straight-through cable on
this port. The phone can also obtain inline power from a switch over this connection. See the “Providing
Power to the Phone” section on page 2-3 for details.
Use the PC access port to connect a network device, such as a computer, to the phone. You must use a
straight-through cable on this port.
Handset
The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes
a light strip that indicates incoming calls and voice messages waiting.
To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and into the Handset
port on the back of the phone.
Speakerphone
By default, the wideband-capable speakerphone is enabled on the Cisco Unified IP Phone.
You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To
do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration
window for the phone, check the Disable Speakerphone check box.
Headset
Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
Cisco recommends the use of good quality external devices, for example, headsets hat are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
headsets and their proximity to other devices, such as mobile phones and two-way radios, some audio
noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both
the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a
range of outside sources; for example, electric lights, electric motors, or large PC monitors. See Using
External Devices, page 3-5.
Note
In some cases, hum may be reduced or eliminated by using a local power cube or power injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine performance
before making a purchasing decision and deploying en mass.
Note
Cisco Unified IP Phone 7965G and 7945G support wideband headsets.
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Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound
good to the user and the party on the far end. Sound quality is subjective and Cisco cannot guarantee the
performance of any headsets. However, a variety of headsets from leading headset manufacturers have
been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.
For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl
1.
Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution
Category drop-down list box displays.
2.
Choose IP Phone Headsets to see a list of Technology Development Program partners.
If you want to search for a particular Technology Development Program partner, enter the partner’s name
in the Enter Company Name box.
Connecting a Headset
To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of
the phone. Press the Headset button on the phone to place and answer calls using the headset.
You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the
Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path
from the headset microphone.
The wireless headset remote hookswitch control feature allows you to use a wireless headset with the
Cisco Unified IP Phone. Refer to the wireless headset documentation for information about connecting
the headset and using the features.
Disabling a Headset
You can disable the headset through the Cisco Unified Communications Manager Administration. If you
do so, you also will disable the speakerphone.
To disable the headset from Cisco Unified Communications Manager Administration, choose Device >
Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone,
check the Disable Speakerphone and Headset check box.
Enabling a Wireless Headset
By default, the wireless headset remote hookswitch control feature is disabled. You can enable it through
the Cisco Unified Communications Manager Administration application. To do so, choose Device >
Phone and locate the phone you want to modify. In the Phone Configuration window for the phone,
select Enable for the Headset Hookswitch Control option.
On the phone, you can verify that the feature is enabled by choosing Settings > Device Configuration
> Media Configuration, and verifying that the Headset Hookswitch Control setting displays Enabled.
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Installing the Cisco Unified IP Phone
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices that are shielded (screened) against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one
or more of the following actions:
•
Move the external device away from the source of the RF or AF signals.
•
Route the external device cables away from the source of the RF or AF signals.
•
Use shielded cables for the external device, or use cables with a better shield and connector.
•
Shorten the length of the external device cable.
•
Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of
external devices, cables, and connectors. The system will perform adequately when suitable devices are
attached using good quality cables and connectors.
Caution
In European Union countries, use only external headsets that are fully compliant with the EMC Directive
[89/336/EC].
Installing the Cisco Unified IP Phone
You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See
Figure 3-1 for a graphical representation of the connections.
Note
Before you install a phone, even if it is new, upgrade the phone to the current firmware image.
Before using external devices, read the “Using External Devices” section on page 3-5 for safety and
performance information.
To install a Cisco Unified IP Phone, perform the following steps:
Table 3-1
Task
Installing the Cisco Unified IP Phone 7965G and 7945G
Purpose
Related Topics
1.
Connect the handset to the Handset port.
—
2.
Connect a headset to the Headset port.
See the “Headset” section on page 3-3 for supported
headsets.
Optional. You can add a headset later if you do not
connect one now.
3.
Connect a wireless headset.
Optional. You can add a wireless headset later if you
do not want to connect one now.
Refer to the wireless headset documentation for
information.
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Table 3-1
Task
4.
Installing the Cisco Unified IP Phone 7965G and 7945G (continued)
Purpose
Related Topics
Connect the power supply to the Cisco DC Adapter
port.
See the “Providing Power to the Phone” section on page 2-3.
Optional.
Connect a straight-through Ethernet cable from the
switch to the 10/100/1000 SW port.
5.
See the “Network and Access Ports” section on page 3-2 for
guidelines.
Each Cisco Unified IP Phone ships with one Ethernet
cable in the box.
You can use either Category 3/5/5e/6 cabling for 10
Mbps connections, but you must use Category 5/5e/6
for 100 Mbps connections and Category 5e/6 for 1000
Mbps connections.
Connect a straight-through Ethernet cable from
See the “Network and Access Ports” section on page 3-2 for
another network device, such as a desktop computer, guidelines.
to the 10/100/1000 PC port.
6.
Optional. You can connect another network device
later if you do not connect one now.
You can use either Category 3/5/5e/6 cabling for 10
Mbps connections, but you must use Category 5/5e/6
for 100 Mbps connections and Category 5e/6 for 1000
Mbps connections.
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Installing the Cisco Unified IP Phone
Figure 3-1
Cisco Unified IP Phone 7965G and 7945G Rear Cable Connections
8
1
9
AUX
10/100 SW
10/100 PC
+
DC48V
7
2
3
4
5
185045
6
Cisco Unified IP Phone 7965G and 7945G Rear Cable Connections:
1
DC adaptor port (DC48V)
6
Handset port
2
AC-to-DC power supply
7
Headset port
3
AC power cord
8
Footstand button
4
Network port (10/100 SW)
9
Auxiliary port (AUX)
5
Access port (10/100 PC)
Related Topics
•
Before You Begin, page 3-1
•
Attaching a Cisco Unified IP Phone Expansion Module
•
Adjusting the Placement of the Cisco Unified IP Phone, page 3-9
•
Configuring Startup Network Settings, page 3-13
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Attaching a Cisco Unified IP Phone Expansion Module
Attaching a Cisco Unified IP Phone Expansion Module
Cisco Unified IP Phone Expansion Modules can be attached to a Cisco Unified IP Phone 7965G to
extend the number of line appearances or speed dial buttons. You can customize the button templates for
the Cisco Unified IP Phone Expansion Module to determine the number of line appearances and speed
dial buttons. See the “Modifying Phone Button Templates” section on page 5-15 for details.
Note
Cisco Unified IP Phone Expansion Modules are not supported on the Cisco Unified IP Phone 7945G.
You can attach one or more Cisco Unified IP Phone Expansion Modules to the Cisco Unified
IP Phone 7965G by using one of the following methods:
•
When you initially add the phone to Cisco Unified Communications Manager, by selecting 7914
14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7914,
7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the
Cisco Unified IP Phone Expansion Module 7915, or 7916 12-Button Line Expansion Module or
7916 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7916 in
the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. See
Step 6 in the following procedure.
•
After the phone is configured in Cisco Unified Communications Manager.
To configure a Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone, follow these
steps:
Procedure
Step 1
Log in to Cisco Unified Communications Manager Administration.
Cisco Unified Communications Manager Administration window displays.
Step 2
From the menu, choose Device > Phone.
The Find and List Phone page appears. You can search for one or more phones that you want to configure
for the Cisco Unified IP Phone Expansion Module 7914.
Step 3
Select and enter your search criteria and click Find.
The Find and List Phone window displays showing a list of the phones that match your search criteria.
Step 4
Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module 7914.
The Phone Configuration window displays.
Step 5
Scroll to the Expansion Module Information section.
Step 6
To add support for one expansion module, in the Module 1 field, choose 7914 14-Button Line
Expansion Module for the Cisco Unified IP Phone Expansion Module 7914, 7915 12-Button Line
Expansion Module or 7915 24-Button Line Expansion Module for the Cisco Unified IP Phone
Expansion Module 7915, or 7916 12-Button Line Expansion Module or 7916 24-Button Line
Expansion Module for the Cisco Unified IP Phone Expansion
Module 7916.
To add support for a second expansion module, in the Module 2 field, choose 7914 14-Button Line
Expansion Module for the Cisco Unified IP Phone Expansion Module 7914, 7915 12-Button Line
Expansion Module or 7915 24-Button Line Expansion Module for the Cisco Unified IP Phone
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Expansion Module 7915, or 7916 12-Button Line Expansion Module or 7916 24-Button Line
Expansion Module for the Cisco Unified IP Phone Expansion
Module 7916.
In the Firmware Load Information section, there are two fields that specify the firmware load for
Modules 1 and 2. You can leave these fields blank to use the default firmware load.
Note
If you are running the SCCP protocol, you can configure a maximum of 42 lines on your phone.
For example, if you configure two 24-line Cisco Unified IP Phone Expansion Modules, you will
have a total of 56 lines (48 lines from the modules in addition to the 8 lines on the phone).
However, only the first 42 lines will be available for use.
In the Firmware Load Information section, there are two fields that specify the firmware load for
Modules 1 and 2. You can leave these fields blank to use the default firmware load.
Step 7
Click the Save icon.
A message displays asking you to reset the phone for the changes to take effect. Click OK.
Step 8
Note
Click Reset for the changes to take effect.
Refer users to their Cisco Unified Communications Manager User Options web pages, so they can
configure speed dial buttons and program buttons to access phone services on the Cisco Unified IP
Phone Expansion Module. See the “How Users Subscribe to Services and Configure Phone Features”
section on page A-3 for more details.
Related Topics
•
Before You Begin, page 3-1
•
Adjusting the Placement of the Cisco Unified IP Phone, page 3-9
•
Configuring Startup Network Settings, page 3-13
Adjusting the Placement of the Cisco Unified IP Phone
The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop
surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60
degrees. You can also mount these phones to the wall by using the footstand or by using the optional
locking wall mount kit.
Adjusting Cisco Unified IP Phone Footstand and Phone Height
You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides
optimum viewing of the phone screen. See Figure 3-3 for more information.
Procedure
Step 1
Push in the footstand adjustment button.
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Step 2
Adjust the footstand to the desired height.
Securing the Phone with a Cable Lock
You can secure the Cisco Unified IP Phone 7965G and 7945G to a desktop by using a laptop cable lock.
The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.
The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the
Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the
security slot on the back of the phone.
See Figure 3-2.
Figure 3-2
Connecting a Cable Lock to the Cisco Unified IP Phone 7965G and 7945G
Mounting the Phone to the Wall
You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or
you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must
be ordered separately from the phones.) If you attach the phone to a wall by using the standard footstand
and not the wall mount kit, you need to supply the following tools and parts:
•
Screwdriver
•
Screws to secure the Cisco Unified IP phone to the wall
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Adjusting the Placement of the Cisco Unified IP Phone
See Figure 3-3 for a graphical representation of the phone parts.
Before You Begin
To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook
from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip
on which the handset catches when the phone is vertical. For an illustrated procedure, refer to Installing
the Wall Mount Kit for the Cisco Unified IP Phone at:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html
To mount the phone on the wall using the standard footstand, follow these steps:
Caution
Use care not to damage wires or pipes located inside the wall when securing screws to wall studs.
Procedure
Step 1
Push in the footstand adjustment button.
Step 2
Adjust the footstand so it is flat against the back of the phone.
Step 3
Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand.
The keyholes fit standard phone jack mounts.
Step 4
Hang the phone on the wall.
Figure 3-3
Parts Used in Wall Mounting the Cisco Unified IP Phone
1
Footstand adjustment button—Raises and lowers adjustment plate
2
Wall mounting screw holes
3
Adjustment plate—Raises and lowers phone vertically
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Verifying the Phone Startup Process
Verifying the Phone Startup Process
After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by
cycling through these steps.
1.
These buttons flash on and off in sequence:
– Headset. (Only if the handset is off-hook when the phone powers up. Hang up the handset within
3 seconds to have the phone launch its secondary load. To continue with the primary load, leave
the handset off-hook.)
– Mute.
– Speaker.
2.
Caution
Some or all of the line keys flash orange.
If the line keys flash red in sequence after flashing yellow, do not power down the phone until the
sequence of red flashes completes. This sequence can take several minutes to complete.
3.
Some or all of the line keys flash green.
Normally, this sequence takes just a few seconds. However, if the phone flash memory is erased or
the phone load is corrupted, the sequence of green flashes will continue while the phone begins a
software update procedure. If the phone performs this procedure, the following buttons light to
indicate progress:
– Headset—Phone is waiting for the network and completing CDP and DHCP configuration. (A
DHCP server must be available in your network.)
– Mute—Phone is downloading images from the TFTP server.
– Speaker—Phone is writing images to its flash memory.
4.
The phone screen displays the Cisco Systems, Inc., logo screen.
5.
These messages display as the phone starts:
– Verifying load (if the phone load does not match the load on the TFTP server). If this message
displays, the phone start up again and repeats step 1 through step 4 above.
– Configuring IP.
– Updating CTL.
– Updating Locale.
– Configuring Unified CM List.
– Registering.
6.
The main phone screen displays:
– Current date and time
– Primary directory number
– Additional directory numbers and speed dial numbers, if configured
– Softkeys
If the phone successfully passes through these stages, it has started up properly. If the phone does not
start up properly, see the “Resolving Startup Problems” section on page 9-1.
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Configuring Startup Network Settings
Configuring Startup Network Settings
If you are not using DHCP in your network, you must configure these network settings on the
Cisco Unified IP Phone after installing the phone on the network:
•
IP address
•
IP subnet information
•
Default gateway IP address
•
TFTP server IP address
You may also configure these optional settings as necessary:
•
Domain name
•
DNS server IP address
Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone.”
Configuring Security on the Cisco Unified IP Phone
The security features protect against several threats, including threats to the identity of the phone and to
data. These features establish and maintain authenticated communication streams between the phone and
the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.
For more information about the security features, see the “Understanding Security Features for Cisco
Unified IP Phones” section on page 1-9. Also, refer to Cisco Unified Communications Manager Security
Guide.
A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are
associated with the Certificate Authority Proxy Function (CAPF). You can use
Cisco Unified Communications Manager Administration to configure an LSC, as described in
Cisco Unified Communications Manager Security Guide.
Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the
phone. This menu also lets you update or remove an LSC.
Before you begin, make sure that the appropriate Cisco Unified Communications Manager and the
CAPF security configurations are complete:
•
The CTL file should have a CAPF certificate.
•
The CAPF certificate must exist in the /usr/local/cm/.security/certs folder in every server in the
cluster.
•
The CAPF is running and configured.
Refer to Cisco Unified Communications Manager Security Guide for more information.
To configure an LSC on the phone, perform the following procedure. Depending on how you have
configured the CAPF, this procedure installs an LSC, updates an existing LSC, or removes an existing
LSC.
Procedure
Step 1
Obtain the CAPF authentication code that was set when the CAPF was configured.
Step 2
From the phone, press the Settings > Security Configuration.
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Configuring Security on the Cisco Unified IP Phone
Note
Step 3
Press **# to unlock settings on the Security Configuration menu. (See the “Unlocking and Locking
Options” section on page 4-3 for information using locking and unlocking options.)
Note
Step 4
You can control access to the Settings Menu by using the Settings Access field in the
Cisco Unified Communications Manager Administration Phone Configuration window. For
more information, see Cisco Unified Communications Manager Administration Guide.
If a Settings Menu password has been provisioned, SIP phones present an “Enter password”
prompt after you enter **#.
Scroll to LSC and press the Update softkey.
The phone prompts for an authentication string.
Step 5
Enter the authentication code and press the Submit softkey.
The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured.
During the procedure, a series of messages appears in the LSC option field in the Security Configuration
menu, so you can monitor progress. When the procedure completes successfully, the phone will display
Installed or Not Installed.
The LSC install, update, or removal process can take a long time to complete. You can stop the process
at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be
unlocked before you can press this softkey.)
When the phone successfully completes the installation procedure, it displays “Success.” If the phone
displays, “Failure,” the authorization string may be incorrect or the phone may not enabled for
upgrading. Refer to error messages generated by the CAPF and take appropriate actions.
You can verify that an LSC is installed on the phone by choosing Settings > Model Information and
ensuring that the LSC setting shows Installed.
Related Topic
•
Understanding Security Features for Cisco Unified IP Phones, page 1-9
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4
Configuring Settings on the Cisco
Unified IP Phone
The Cisco Unified IP Phone includes many configurable network and device settings that you may need
to modify before the phone is functional for your users. You can access these settings, and change many
of them, through menus on the phone.
This chapter includes the following topics:
•
Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G, page 4-1
•
Overview of Options Configurable from a Phone, page 4-4
•
Network Configuration Menu, page 4-5
•
Device Configuration Menu, page 4-10
•
Security Configuration Menu, page 4-30
Configuration Menus on the Cisco Unified IP Phone 7965G and
7945G
The Cisco Unified IP Phone includes the following configuration menus:
•
Network Configuration menu—Provides options for viewing and making a variety of network
settings. For more information, see the “Network Configuration Menu” section on page 4-5.
•
Device Configuration menu—Provides access to sub-menus from which you can view a variety of
non network-related settings. For more information, see the “Device Configuration Menu” section
on page 4-10.
•
Security Configuration menu—Provides options for displaying and modifying security settings. For
more information, see the “Security Configuration Menu” section on page 4-30.
Before you can change option settings on the Network Configuration menu, you must unlock options for
editing. See the “Unlocking and Locking Options” section on page 4-3 for instructions.
For information about the keys you can use to edit or change option settings, see the “Editing Values”
section on page 4-3.
You can control whether a phone user has access to phone settings by using the Settings Access field in
the Cisco Unified Communications Manager Administration Phone Configuration window.
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Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G
Related Topics
•
Displaying a Configuration Menu, page 4-2
•
Unlocking and Locking Options, page 4-3
•
Editing Values, page 4-3
•
Overview of Options Configurable from a Phone, page 4-4
•
Network Configuration Menu, page 4-5
•
Device Configuration Menu, page 4-10
•
Security Configuration Menu, page 4-30
Displaying a Configuration Menu
To display a configuration menu, perform the following steps.
Note
You can control whether a phone has access to the Settings menu or to options on this menu by using the
Settings Access field in the Cisco Unified Communications Manager Administration Phone
Configuration window. The Settings Access field accepts these values:
•
Enabled—Allows access to the Settings menu.
•
Disabled—Prevents access to the Settings menu.
•
Restricted—Allows access to the User Preferences menu and allows volume changes to be saved.
Prevents access to other options on the Settings menu.
If you cannot access an option on the Settings menu, check the Settings Access field.
Procedure
Step 1
Press the Settings button to access the Settings menu.
Step 2
Perform one of these actions to display the desired menu:
•
Use the Navigation button to select the desired menu and then press the Select softkey.
•
Use the keypad on the phone to enter the number that corresponds to the menu.
Step 3
To display a submenu, repeat Step 2.
Step 4
To exit a menu, press the Exit softkey.
Related Topics
•
Unlocking and Locking Options, page 4-3
•
Editing Values, page 4-3
•
Overview of Options Configurable from a Phone, page 4-4
•
Network Configuration Menu, page 4-5
•
Device Configuration Menu, page 4-10
•
Security Configuration Menu, page 4-30
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Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G
Unlocking and Locking Options
Configuration options that can be changed from a phone are locked by default to prevent users from
making changes that could affect the operation of a phone. You must unlock these options before you
can change them.
When options are inaccessible for modification, a locked padlock icon
appears on the configuration
menus. When options are unlocked and accessible for modification, an unlocked
padlock icon
appears on these menus.
To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the
previous state.
Note
If a Settings Menu password has been provisioned, SIP phones present an “Enter password” prompt after
you enter **#.
Make sure to lock options after you have made your changes.
Caution
Do not press **# to unlock options and then immediately press **# again to lock options. The phone
will interpret this sequence as **#**, which will reset the phone. To lock options after unlocking them,
wait at least 10 seconds before you press **# again.
Related Topics
•
Displaying a Configuration Menu, page 4-2
•
Editing Values, page 4-3
•
Overview of Options Configurable from a Phone, page 4-4
•
Network Configuration Menu, page 4-5
•
Device Configuration Menu, page 4-10
Editing Values
When you edit the value of an option setting, follow these guidelines:
•
Use the keys on the keypad to enter numbers and letters.
•
To enter letters by using the keypad, use a corresponding number key. Press the key one or more
times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,”
and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to
enter the next letter.
•
To enter a period (for example, in an IP address), press the. (period) softkey or press * on the keypad.
•
Press the << softkey if you make a mistake. This softkey deletes the character to the left of the
cursor.
•
Press the Cancel softkey before pressing the Save softkey to discard any changes that you have
made.
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Configuring Settings on the Cisco Unified IP Phone
Overview of Options Configurable from a Phone
Note
The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if
necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone” section
on page 9-14.
Related Topics
•
Displaying a Configuration Menu, page 4-2
•
Unlocking and Locking Options, page 4-3
•
Overview of Options Configurable from a Phone, page 4-4
•
Network Configuration Menu, page 4-5
•
Device Configuration Menu, page 4-10
•
Security Configuration Menu, page 4-30
Overview of Options Configurable from a Phone
The settings that you can change on a phone fall into several categories, as shown in Table 4-1. For a
detailed explanation of each setting and instructions for changing them, see the “Network Configuration
Menu” section on page 4-5.
Note
Table 4-1
There are several options on various configuration menus that are for display only or that you can
configure from Cisco Unified Communications Manager. These options also are also described in this
chapter.
Settings Configurable from the Phone
Category
Description
General Network Settings
Network Configuration Menu
Option
VLAN settings
Admin. VLAN ID allows you to change the administrative VLAN used Admin. VLAN ID
by the phone. PC VLAN allows the phone to interoperate with
PC VLAN
third-party switches that do not support a voice VLAN.
Port settings
Allow you to set the speed and duplex of the network and access ports. SW Port Configuration
PC Port Configuration
IPv4 Network Settings
DHCP settings
IP settings
Dynamic Host Configuration Protocol (DHCP) automatically assigns
IP address to devices when you connect them to the network. Cisco
Unified IP Phones enable DHCP by default.
DHCP
If you do not use DHCP in your network, you can make IP settings
manually.
Domain Name
DHCP Address Released
IP Address
Subnet Mask
Default Router 1-5
DNS Server 1-5
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Network Configuration Menu
Table 4-1
Settings Configurable from the Phone (continued)
Network Configuration Menu
Option
Category
Description
TFTP settings
If you do not use DHCP to direct the phone to a TFTP server, you must TFTP Server 1
manually assign a TFTP server. You can also assign an alternative
Alternate TFTP
TFTP server to use instead of the one assigned by DHCP.
TFTP Server 2
Related Topics
•
Displaying a Configuration Menu, page 4-2
•
Unlocking and Locking Options, page 4-3
•
Editing Values, page 4-3
•
Network Configuration Menu, page 4-5
•
Device Configuration Menu, page 4-10
Network Configuration Menu
The Network Configuration menu provides options for viewing and making a variety of network settings.
Table 4-2 and Table 4-3, describe these options and, where applicable, explains how to change them.
For information about how to access the Network Configuration menu, see the “Displaying a
Configuration Menu” section on page 4-2.
Note
The phone also has a Network Configuration menu that you access directly from the Settings menu. For
information about the options on that menu, see the “Network Configuration” section on page 4-26.
Before you can change an option on this menu, you must unlock options as described in the “Unlocking
and Locking Options” section on page 4-3. The Edit, Yes, or No softkeys for changing network
configuration options appear only if options are unlocked.
For information about the keys you can use to edit options, see the “Editing Values” section on page 4-3.
Table 4-2
Network Configuration Menu Options
Option
Description
IPv4 Configuration In the IPv4 Configuration menu, you can do the following:
Enable or disable the phone to use the address that is
assign by the DHCP server.
To Change
1.
Unlock network configuration options.
2.
Scroll to IPv4 Configuration and press
the Select softkey.
Manually set the IP Address, Subnet Mask, Default
Routers, DNS Server, and Alternate TFTP servers.
For more information on the IPv4 address fields, refer to
Table 4-3.
IPv6 Configuration This menu setting is disabled in this release.
MAC Address
Unique Media Access Control (MAC) address of the
phone.
Display only—Cannot configure.
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Table 4-2
Network Configuration Menu Options (continued)
Option
Description
To Change
Host Name
Unique host name that the DHCP server assigned to the
phone.
Display only—Cannot configure.
Domain Name
Name of the Domain Name System (DNS) domain in
which the phone resides.
1.
Unlock network configuration options.
2.
Set the DHCP Enabled option to No.
3.
Scroll to the Domain Name option,
press the Edit softkey, and then enter a
new domain name.
4.
Press the Validate softkey and then
press the Save softkey.
Operational VLAN Auxiliary Virtual Local Area Network (VLAN)
The phone obtains its Operational VLAN
ID
configured on a Cisco Catalyst switch in which the phone ID via Cisco Discovery Protocol (CDP)
is a member.
from the switch to which the phone is
attached. To assign a VLAN ID manually,
If the phone has not received an auxiliary VLAN, this
use the Admin VLAN ID option.
option indicates the Administrative VLAN.
If neither the auxiliary VLAN nor the Administrative
VLAN are configured, this option is blank.
Admin. VLAN ID
SW Port
Configuration
Auxiliary VLAN in which the phone is a member.
1.
Unlock network configuration options.
Used only if the phone does not receive an auxiliary
VLAN from the switch; otherwise it is ignored.
2.
Scroll to the Admin. VLAN ID option,
press the Edit softkey, and then enter a
new Admin VLAN setting.
3.
Press the Validate softkey and then
press the Save softkey.
1.
Unlock network configuration options.
2.
Scroll to the SW Port Configuration
option and then press the Edit softkey.
3.
Scroll to the setting that you want and
then press the Select softkey.
4.
Press the Save softkey.
Speed and duplex of the network port (labeled 10/100 SW
on the Cisco Unified IP Phone 7970, and 10/100/1000 SW
on the Cisco Unified IP Phone 7971G-GE). Valid values:
•
Auto Negotiate
•
10 Half—10-BaseT/half duplex
•
10 Full—10-BaseT/full duplex
•
100 Half—100-BaseT/half duplex
•
100 Full—100-BaseT/full duplex
•
1000 Full—1000-BaseT/full duplex
If the phone is connected to a switch, configure the port
on the switch to the same speed/duplex as the phone, or
configure both to auto-negotiate.
If you change the setting of this option, you must change
the PC Port Configuration option to the same setting.
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Table 4-2
Network Configuration Menu Options (continued)
Option
Description
PC Port
Configuration
Speed and duplex of the access port (labeled 10/100 PC on
the Cisco Unified IP Phone 7970, and 10/100/1000 PC on
the Cisco Unified IP Phone 7971G-GE). Valid values:
•
Auto Negotiate
•
10 Half—10-BaseT/half duplex
•
10 Full—10-BaseT/full duplex
•
100 Half—100-BaseT/half duplex
•
100 Full—100-BaseT/full duplex
•
1000 Full—1000-BaseT/full duplex
To Change
1.
Unlock network configuration options.
2.
Scroll to the PC Port Configuration
option and then press the Edit softkey.
3.
Scroll to the setting that you want and
then press the Select softkey.
4.
Press the Save softkey.
1.
Unlock network configuration options.
2.
Make sure the Admin VLAN ID option
is set.
3.
Scroll to the PC VLAN option, press
the Edit softkey, and then enter a new
PC VLAN setting.
4.
Press the Validate softkey and then
press the Save softkey.
If the phone is connected to a switch, configure the port
on the switch to the same speed/duplex as the phone, or
configure both to auto-negotiate.
If you change the setting of this option, you must change
the SW Port Configuration option to the same setting.
PC VLAN
Table 4-3
Allows the phone to interoperate with 3rd party switches
that do not support a voice VLAN. The Admin VLAN ID
option must be set before you can change this option.
IPv4 Configuration Menu Options
Option
Description
To Change
DHCP Server
IP address of the Dynamic Host Configuration Protocol
(DHCP) server from which the phone obtains its IP
address.
Display only—Cannot configure.
IP Address
Internet Protocol (IP) address of the phone.
1.
If you assign an IP address with this option, you must also
assign a subnet mask and default router. See the Subnet
Mask and Default Router options in this table.
Unlock network configuration
options.
2.
Set the DHCP Enabled option to No.
3.
Scroll to the IP Address option, press
the Edit softkey, and then enter a new
IP Address.
4.
Press the Validate softkey and then
press the Save softkey.
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Table 4-3
IPv4 Configuration Menu Options (continued)
Option
Description
Subnet Mask
Subnet mask used by the phone.
Default Router 1
Default Router 2
To Change
1.
Unlock network configuration
options.
2.
Set the DHCP Enabled option to No.
3.
Scroll to the Subnet Mask option,
press the Edit softkey, and then enter
a new subnet mask.
4.
Press the Validate softkey and then
press the Save softkey.
1.
Unlock network configuration
options.
2.
Set the DHCP Enabled option to No.
3.
Scroll to the appropriate Default
Router option, press the Edit softkey,
and then enter a new router IP address.
4.
Press the Validate softkey.
5.
Repeat Steps 3 and 4 as needed to
assign backup routers.
6.
Press the Save softkey.
1.
Unlock network configuration
options.
2.
Set the DHCP Enabled option to No.
3.
Scroll to the appropriate DNS Server
option, press the Edit softkey, and
then enter a new DNS server IP
address.
4.
Press the Validate softkey.
5.
Repeat Steps 3 and 4 as needed to
assign backup DNS servers.
6.
Press the Save softkey.
Indicates whether the phone has DHCP enabled or
disabled.
1.
Unlock network configuration
options.
When DHCP is enabled, the DHCP server assigns the
phone an address. When DHCP is disabled, the
administrator must manually assign an IP address to the
phone.
2.
Scroll to the DHCP Enabled option
and press the No softkey to disable
DHCP, or press the Yes softkey to
enable DHCP.
3.
Press the Save softkey.
Default router used by the phone (Default Router 1) and
optional backup routers (Default Router 2–5).
Default Router 3
Default Router 4
Default Router 5
DNS Server 1
DNS Server 2
Primary Domain Name System (DNS) server (DNS Server
1) and optional backup DNS servers (DNS Server 2–5)
used by the phone.
DNS Server 3
DNS Server 4
DNS Server 5
DHCP
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Table 4-3
IPv4 Configuration Menu Options (continued)
Option
Description
DHCP Address
Released
Releases the IP address assigned by DHCP.
Alternate TFTP
TFTP Server 1
Indicates whether the phone is using an alternative TFTP
server.
Primary Trivial File Transfer Protocol (TFTP) server used
by the phone. If you are not using DHCP in your network
and you want to change this server, you must use the TFTP
Server 1 option.
If you set the Alternate TFTP option to yes, you must enter
a non-zero value for the TFTP Server 1 option.
To Change
1.
Unlock network configuration
options.
2.
Scroll to the DHCP Address Released
option and press the Yes softkey to
release the IP address assigned by
DHCP, or press the No softkey if you
do not want to release this IP address.
3.
Press the Save softkey.
1.
Unlock network configuration
options.
2.
Scroll to the Alternate TFTP option
and press the Yes softkey if the phone
should use an alternative TFTP server.
3.
Press the Save softkey.
1.
Unlock the CTL file if necessary (for
example, if you are changing the
administrative domain of the phone).
2.
If DHCP is enabled, set the Alternate
TFTP option to Yes.
3. Scroll to the TFTP Server 1 option,
press the Edit softkey, and then enter
If neither the primary TFTP server nor the backup TFTP
a new TFTP server IP address.
server is listed in the CTL file on the phone, you must
unlock the CTL file before you can save changes to the
4. Press the Validate softkey, and then
TFTP Server 1 option. In this case, the phone will delete the
press the Save softkey.
CTL file when you save changes to the TFTP Server 1
option. A new CTL file will be downloaded from the new Note If you forgot to unlock the CTL
file, you can change the TFTP
TFTP Server 1 address.
Server 1 address in the CTL file,
For information about the CTL file, refer to Cisco Unified
then erase the CTL file by pressing
Communications Manager Security Guide. For information
the Erase softkey from the
about unlocking the CTL file, see the “Security
Security Configuration menu. A
Configuration Menu” section on page 4-30.
new CTL file will be downloaded
from the new TFTP Server 1
address.
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Table 4-3
IPv4 Configuration Menu Options (continued)
Option
Description
TFTP Server 2
Optional backup TFTP server that the phone uses if the
primary TFTP server is unavailable.
If neither the primary TFTP server nor the backup TFTP
server is listed in the CTL file on the phone, you must
unlock the CTL file before you can save changes to the
TFTP Server 2 option. In this case, the phone will delete the
CTL file when you save changes to the TFTP Server 2
option. A new CTL file will be downloaded from the new
TFTP Server 2 address.
For information about the CTL file, refer to Cisco Unified
Communications Manager Security Guide. For information
about unlocking the CTL file, see to the “Security
Configuration Menu” section on page 4-30.
To Change
1.
Unlock the CTL file, if necessary (for
example, if you are changing the
administrative domain of the phone).
2.
Unlock network configuration
options.
3.
Enter an IP address for the TFTP
Server 1 option.
4.
Scroll to the TFTP Server 2 option,
press the Edit softkey, and then enter
a new backup TFTP server IP address.
5.
Press the Validate softkey, and then
press the Save softkey.
Note
BOOTP Server
If you forgot to unlock the CTL
file, you can change the TFTP
Server 2 address in the CTL file,
then erase the CTL file by pressing
the Erase softkey from the
Security Configuration menu. A
new CTL file will be downloaded
from the new TFTP Server 2
address.
Indicates whether the phone obtains its configuration from Display only—Cannot configure.
a Bootstrap Protocol (BootP) server instead of from a
DHCP server.
Related Topics
•
Displaying a Configuration Menu, page 4-2
•
Unlocking and Locking Options, page 4-3
•
Editing Values, page 4-3
•
Overview of Options Configurable from a Phone, page 4-4
•
Device Configuration Menu, page 4-10
Device Configuration Menu
The Device Configuration menu provides access to nine sub-menus from which you can view a variety
of settings that are specified in the configuration file for a phone. (The phone downloads the
configuration file from the TFTP server.) These sub-menus are:
•
Unified CM Configuration menu, page 4-11
•
SIP Configuration Menu (SIP Phones Only), page 4-12
•
HTTP Configuration Menu, page 4-15
•
Locale Configuration Menu, page 4-16
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Device Configuration Menu
•
UI Configuration Menu, page 4-17
•
Media Configuration Menu, page 4-19
•
Power Save Configuration Menu, page 4-22
•
Ethernet Configuration Menu, page 4-23
•
Security Configuration Menu, page 4-24
•
QoS Configuration Menu, page 4-25
•
Network Configuration, page 4-26
For instructions about how to access the Device Configuration menu and its sub-menus, see the
“Displaying a Configuration Menu” section on page 4-2.
Unified CM Configuration menu
The Unified CM Configuration menu contains these options:
•
Unified CM1
•
Unified CM2
•
Unified CM3
•
Unified CM4
•
Unified CM5
These options show the Cisco Unified Communications Manager servers that are available for
processing calls from the phone, in prioritized order. To change these options, use Cisco Unified
Communications Manager Administration, Cisco Unified CM Group Configuration.
For an available Cisco Unified Communications Manager server, an option on the Unified CM
Configuration menu will show the Cisco Unified Communications Manager server IP address or name
and one of the states shown in Table 4-4.
Table 4-4
Cisco Unified Communications Manager Server States
State
Description
Active
Cisco Unified Communications Manager server from which the
phone is currently receiving call-processing services
Standby
Cisco Unified Communications Manager server to which the phone
switches if the current server becomes unavailable
Blank
No current connection to this Cisco Unified Communications
Manager server
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Device Configuration Menu
An option may also display one of more of the designations or icons shown in Table 4-5.
Table 4-5
Cisco Unified Communications Manager Server Designations
Designation
SRST
Description
•
Indicates a Survivable Remote Site Telephony router capable of
providing Cisco Unified Communications Manager functionality
with a limited feature set. This router assumes control of call
processing if all other Cisco Unified Communications Manager
servers become unreachable. The SRST
Cisco Unified Communications Manager always appears last in
the list of servers, even if it is active. For more information, refer
to Cisco Unified Communications Manager Administration
Guide.
You configure an SRST router address in the
Cisco Unified Communications Manager Administration SRST
Reference Configuration window (choose System > SRST). You
configure an SRST reference in the Device Pool Configuration
window (choose System > Device Pool).
TFTP
Indicates that the phone was unable to register with a Cisco Unified
Communications Manager listed in its configuration file, and it
registered with the TFTP server instead.
Indicates that the connection to the Cisco Unified Communications
Manager is authenticated. For more information about authentication,
refer to Cisco Unified Communications Manager Security Guide.
(Authentication icon)
(Encryption icon)
Indicates that the connection to the Cisco Unified Communications
Manager is authenticated and encrypted. For more information about
authentication and encryption, refer to Cisco Unified
Communications Manager Security Guide.
The Encryption icon is also displayed when a Cisco Unified IP phone
is configured as protected. For more information about protected
calls, refer to Cisco Unified Communications Manager Security
Guide. Protected calls are not authenticated.
SIP Configuration Menu (SIP Phones Only)
The SIP Configuration menu is available on SIP phones. This menu contains these sub-menus:
•
SIP General Configuration Menu, page 4-13
•
Line Settings Menu (SIP Phones Only), page 4-14
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SIP General Configuration Menu
The SIP General Configuration menu displays information about the configurable SIP parameters on a
SIP phone. Table 4-6 describes the options in this menu.
Table 4-6
SIP General Configuration Menu Options
Option
Description
To Change
Preferred CODEC
Displays the CODEC to use when a call is initiated. This value Display only—cannot configure.
will always be set to none.
Out of Band DTMF Displays the configuration of the out-of-band signaling (for
Display only—cannot configure.
tone detection on the IP side of a gateway). The Cisco Unified
IP phone (SIP) supports out-of-band signaling by using the
AVT tone method. This value will always be set to avt.
Register with Proxy Displays if the phone must register with a proxy server during Display only—cannot configure.
initialization. This value will always be set to Yes.
Register Expires
Displays the amount of time, in seconds, after which a
registration request expires.
From Cisco Unified Communications
Manager Administration, choose
Device >
Device Settings > SIP Profile.
Phone Label
Displays the text that is displayed on the top right status line Display only—cannot configure.
of the LCD on the phone. This text is for end-user display only
and has no effect on caller identification or messaging. This
value will always be set to null.
Enable VAD
Displays if voice activation detection (VAD) is enabled. This
value is set to No by default.
From Cisco Unified Communications
Manager Administration, choose
Device >
Device Settings > SIP Profile.
Start Media Port
Displays the start Real-Time Transport Protocol (RTP) range
for media.
From Cisco Unified Communications
Manager Administration, choose
Device >
Device Settings > SIP Profile.
End Media Port
Displays the end Real-Time Transport Protocol (RTP) range
for media.
From Cisco Unified Communications
Manager Administration, choose
Device >
Device Settings > SIP Profile.
NAT Enabled
Displays if Network Address Translation (NAT) is enabled.
This value will always be set to false.
Display only—cannot configure.
NAT Address
Displays the WAN IP address of the NAT or firewall server.
This value will always be set to null.
Display only—cannot configure.
Call Statistics
Displays if call statistics are enabled on the phone. This value From Cisco Unified Communications
is set to No by default.
Manager Administration, choose
Device >
Device Settings > SIP Profile.
Related Topics
•
Displaying a Configuration Menu, page 4-2
•
Device Configuration Menu, page 4-10
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Device Configuration Menu
Line Settings Menu (SIP Phones Only)
The Line Settings menu displays information that relates to the configurable parameters for each of the
lines on a SIP phone. Table 4-7 describes the options in this menu.
Table 4-7
Line Settings Menu Options
Option
Description
To Change
Name
Displays the lines and the number used to register each
line.
Use Cisco Unified Communications
Manager to modify.
Short Name
Displays the short name configured for the line.
Use Cisco Unified Communications
Manager Administration to modify.
Authentication Name
Displays the name used by the phone for authentication if Use Cisco Unified Communications
a registration is challenged by the call control server
Manager Administration to modify.
during initialization.
Display Name
Displays the identification the phone uses for display for Use Cisco Unified Communications
caller identification purposes.
Manager Administration to modify.
Proxy Address
The value is left blank because it is not applicable to SIP Display only—Cannot configure.
phones that are using Cisco Unified Communications
Manager.
Proxy Port
The value is left blank because it is not applicable to SIP Display only—Cannot configure.
phones that are using Cisco Unified Communications
Manager.
Shared Line
Displays if the line is part of a shared line (Yes) or not
(No).
Display only—Cannot configure.
Related Topics
•
Displaying a Configuration Menu, page 4-2
•
Device Configuration Menu, page 4-10
Call Preferences Menu (SIP Phones Only)
The Call Preferences menu displays settings that relate to the settings for the call preferences on a SIP
phone. Table 4-8 describes the options in this menu.
Table 4-8
Call Preferences Menu Options
Option
Description
To Change
Caller ID Blocking
Indicates whether caller ID blocking is enabled (Yes) From Cisco Unified Communications
or disabled (No) for the phone.
Manager Administration, choose Device >
Device Settings > SIP Profile.
Anonymous Call Block
Indicates whether anonymous call block is enabled
(Yes) or disabled (No) for the phone.
From Cisco Unified Communications
Manager Administration, choose Device >
Device Settings > SIP Profile.
Call Waiting
Preferences
Displays a sub-menu that indicates whether call
waiting is enabled (Yes) or disabled (No) for each
line.
Use Cisco Unified Communications
Manager Administration to modify.
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Table 4-8
Call Preferences Menu Options (continued)
Option
Description
To Change
Call Hold Ringback
Indicates whether the call hold ringback feature is
enabled (Yes) or disabled (No) for the phone.
From Cisco Unified Communications
Manager Administration, choose Device >
Device Settings > SIP Profile.
Stutter Msg Waiting
Indicates whether stutter message waiting is enabled From Cisco Unified Communications
(Yes) or disabled (No) for the phone.
Manager Administration, choose Device >
Device Settings > SIP Profile.
Call Logs BLF Enabled Indicates whether BLF for call logs is enabled (Yes) Use Cisco Unified Communications
or disabled (No) for the phone.
Manager Administration to modify.
Auto Answer
Preferences
Displays a sub-menu that indicates whether auto
From Cisco Unified Communications
answer is enabled (Yes) or disabled (No) for the each Manager Administration, choose Call
line.
Routing > Directory Number.
Speed Dials
Displays a sub-menu that displays the lines available From Cisco Unified Communications
on the phone. Select a line to see the speed dial label Manager Administration, choose
and number assigned to that line.
Device > Phone > Add a New Speed Dial.
Related Topics
•
Displaying a Configuration Menu, page 4-2
•
Device Configuration Menu, page 4-10
HTTP Configuration Menu
The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of
information. This menu also displays information about the idle display on the phone.
Table 4-9 describes the options on the HTTP Configuration menu.
Table 4-9
HTTP Configuration Menu Options
Option
Description
To Change
Directories URL
URL of the server from which the phone obtains directory From Cisco Unified Communications
information.
Manager Administration, choose
Device > Phone > Phone Configuration.
Services URL
URL of the server from which the phone obtains Cisco
Unified IP Phone services.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone Configuration.
Messages URL
URL of the server from which the phone obtains message
services.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone Configuration.
Information URL
URL of the help text that appears on the phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone Configuration.
Authentication
URL
URL that the phone uses to validate requests made to the
phone web server.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone Configuration.
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Table 4-9
HTTP Configuration Menu Options (continued)
Option
Description
To Change
Proxy Server URL
URL of proxy server, which makes HTTP requests to
From Cisco Unified Communications
non-local host addresses on behalf of the phone HTTP
Manager Administration, choose
client and provides responses from the non-local host to the Device > Phone > Phone Configuration.
phone HTTP client.
Idle URL
URL of an XML service that the phone displays when the
phone has not been used for the time specified in the Idle
URL Time option and no menu is open. For example, you
could use the Idle URL option and the Idle URL Timer
option to display a stock quote or a calendar on the LCD
screen when the phone has not been used for 5 minutes.
Idle URL Time
Number of seconds that the phone has not been used and no From Cisco Unified Communications
menu is open before the XML service specified in the Idle Manager Administration, choose
URL option is activated.
Device > Phone > Phone Configuration.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone Configuration.
Locale Configuration Menu
The Locale Configuration menu displays information about the user locale and the network locale used
by the phone. Table 4-10 describes the options on this menu.
Table 4-10
Locale Configuration Menu Options
Option
Description
User Locale
User locale associated with the phone user. The user
From Cisco Unified Communications
locale identifies a set of detailed information to support Manager Administration, choose
users, including language, font, date and time formatting, Device > Phone > Phone Configuration.
and alphanumeric keyboard text information.
User Locale
Version
Version of the user locale loaded on the phone.
Display only—cannot configure.
User Locale Char
Set
Character set that the phone uses for the user locale.
Display only—cannot configure.
Network Locale
Network locale associated with the phone user. The
From Cisco Unified Communications
network locale identifies a set of detailed information that Manager Administration, choose
supports the phone in a specific location, including
Device > Phone > Phone Configuration.
definitions of the tones and cadences used by the phone.
Network Locale
Version
Version of the network locale loaded on the phone.
NTP Configuration Provides access to the NTP Configuration Menu. For
(SIP phones only) more information, see the “NTP Configuration Menu
(SIP Phones Only)” section on page 4-17
To Change
Display only—cannot configure.
From Cisco Unified Communications
Manager Administration, choose System >
Phone NTP Reference.
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Device Configuration Menu
NTP Configuration Menu (SIP Phones Only)
The NTP Configuration menu displays information about the NTP server and mode configuration used
by SIP phones. Table 4-11 describes the options on this menu.
Table 4-11
NTP Configuration Menu Options
Option
Description
To Change
NTP Server 1
IP address of the primary NTP server.
Use Cisco Unified Communications
Manager Administration to modify.
NTP Server 2
IP address of the secondary or backup NTP server.
Use Cisco Unified Communications
Manager Administration to modify.
NTP Mode 1
Primary server mode. Supported modes are Directed
Broadcast, Unicast, Multicast, Any cast.
Use Cisco Unified Communications
Manager Administration to modify.
NTP Mode 2
Secondary server mode. Supported modes are Directed
Broadcast, Unicast, Multicast, Any cast.
Display only—cannot configure.
UI Configuration Menu
The UI configuration menu displays the status of various user interface features on the phone. Table 4-12
describes the options on this menu.
Table 4-12
UI Configuration Menu Options
Option
Description
To Change
Auto Line Select
Indicates whether the phone shifts the call focus to
incoming calls on all lines.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone Configuration.
When this option is disabled, the phone only shifts the call
focus to incoming calls on the line that is in use. When this
option is enabled, the phone shifts the call focus to the line
with the most recent incoming call.
Default: Disabled
BLF for Call Lists
Indicates whether the Busy Lamp Field (BLF) is enabled
for call lists.
From Cisco Unified Communications
Manager Administration, choose System
> Enterprise Parameters.
Reverting Focus
Priority
Indicates whether the phone shifts the call focus on the
phone screen to an incoming call or a reverting hold call.
Settings include:
From Cisco Unified Communications
Manager Administration, choose System
> Device Pool.
Lower—Focus priority given to incoming calls.
See also: Hold Reversion.
Higher—Focus priority given to reverting calls.
Even—Focus priority given to the first call.
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Device Configuration Menu
Table 4-12
UI Configuration Menu Options (continued)
Option
Description
To Change
Auto Call Select
Indicates whether the phone automatically shifts the call
From Cisco Unified Communications
focus to an incoming call on the same line when the user is Manager Administration, choose Device >
already on a call.
Phone > Phone Configuration.
When this option is enabled, the phone shifts the call focus
to the most recent incoming call.
When this option is disabled, all automatic focus changes,
including Auto Line Select, are disabled regardless of their
setting.
Default: Enabled
“more” Softkey
Timer
Indicates the number of seconds that additional softkeys are From Cisco Unified Communications
displayed after the user presses more. If this timer expires Manager Administration, choose Device >
before the user presses another softkey, the display reverts Phone > Phone Configuration.
to the initial softkeys.
Range: 5 to 30; 0 represents an infinite timer.
Default: 5
Wideband Headset
UI Control
Indicates whether the user can configure the Wideband
Headset option in the phone user interface.
Values:
•
Enabled—The user can configure the Wideband
Headset option in the Audio Preferences menu on the
phone (choose
> User Preferences > Audio
Preferences> Wideband Headset).
•
Disabled—The value of the Wideband Headset option
in Cisco Unified Communications Manager
Administration gets used (see Media Configuration
Menu, page 4-19).
From Cisco Unified Communications
Manager Administration, choose Device >
Phone > Phone Configuration.
Default: Enabled
Personalization
Indicates whether the phone has been enabled for
configuring custom ring tones and wallpaper images.
Default: Enabled
Single Button
Barge
Indicates whether the Single Button Barge feature is
enabled for the phone.
Default: Disabled.
From Cisco Unified Communications
Manager Administration, choose Device >
Phone > Phone Configuration.
From Cisco Unified Communications
Manager Administration, choose Device >
Phone > Phone Configuration.
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Device Configuration Menu
Media Configuration Menu
The Media Configuration menu displays whether the wired headset, wireless headset, speakerphone, and
video capability are enabled on the phone. This menu also displays options for recording tones that the
phone may play to indicate that a call may be recorded. Table 4-13 describes the options on this menu.
Table 4-13
Media Configuration Menu Options
Option
Description
To Change
Headset Enabled
Indicates whether the Headset button is enabled on the
phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Headset
Hookswitch
Control Enabled
Indicates whether the wireless headset hookswitch feature
is enabled on the phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone >
Phone Configuration.
Speaker Enabled
Indicates whether the speakerphone is enabled on the
phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Video Capability
Enabled
Indicates whether the phone can participate in video calls
when connected to an appropriately equipped computer.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Recording Tone
Indicates whether a recording tone (often referred to as a
beep tone) is enabled or disabled for the phone. If the
recording tone option is enabled, the phone plays the beep
tone in both directions of every call, regardless of whether
the call actually gets recorded. The beep tone first sounds
when a call is answered.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
You may want to notify your users if you enable this option.
Default: Disabled
Related Parameters:
•
Recording Tone Local Volume
•
Recording Tone Remote Volume
•
Recording Tone Duration
Other related parameters—Beep tone frequency in hz, the
length of the beep tone (called duration), and how often the
beep tone plays (called interval)—are defined on a
per-Network Locale basis in the xml file that defines tones.
This xml file is usually named tones.xml or g3-tones.xml.
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Device Configuration Menu
Table 4-13
Media Configuration Menu Options (continued)
Option
Description
To Change
Recording Tone
Local Volume
Indicates the loudness setting for the beep tone that is
received by the party whose phone has the Recording Tone
option enabled.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
This setting applies for each listening device (handset,
speakerphone, headset).
Range: 0 percent (no tone) to 100 percent (same level as
current volume setting on the phone).
Default: 100
See also: Recording Tone
Recording Tone
Remote Volume
Indicates the loudness setting for the beep tone that the
remote party receives. The remote party is the party who is on
a call with the party whose phone has the Recording Tone
option enabled.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Range: 0 percent to 100 percent. (0 percent is –66 dBM and
100 percent is –3 dBM.)
Default: 84 percent (–10dBM)
See also: Recording Tone
Recording Tone
Duration
Indicates the length of time in milliseconds that the beep
tone plays.
If the value you configure here is less than one third the
interval, then this value overrides the default provided by
the Network Locale.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Range: 0 to 3000
Note
For some Network Locales that use a complex
cadence, this setting applies only to the first beep
tone.
See also: Recording Tone
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Device Configuration Menu
Table 4-13
Media Configuration Menu Options (continued)
Option
Description
Wideband Headset
Indicates whether wideband is enabled or disabled for the
headset.
To Change
•
If Wideband Headset UI Control is
enabled, you or the user can use the
phone and choose
> User
Preferences > Audio Preferences >
Wideband Headset.
•
If Wideband Headset UI Control is
disabled, from Cisco Unified
Communications Manager
Administration, choose Device >
Phone > Phone Configuration to set
this value.
Default: Disabled
Note
Enterprise
Advertise G.722
Codec
Enables/disables Cisco Unified IP Phones to advertise the From Cisco Unified Communications
G.722 codec to Cisco Unified Communications Manager. If Manager Administration, choose System
enabled (default), and if each endpoint in the attempted call > Enterprise Parameters.
supports G.722 in its capabilities set, Cisco Unified
Communications Manager will choose G.722 for the call.
Note
Device Advertise
G.722 Codec
If you allowed this option to be
user controllable (in the
Wideband Headset UI Control
option), the user-configured value
takes precedence.
When a phone is registered with a Cisco Unified
Communications Manager that does not support
this setting, the default is “Disabled.”
Allows you to override the Enterprise Advertise G.722
Codec on a per-phone basis.
The default is “Use System Default,” which means the value
configured for the Enterprise Advertise G.722 Codec
parameter gets used.
From Cisco Unified Communications
Manager Administration, choose Device
> Phone.
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Device Configuration Menu
Power Save Configuration Menu
The Power Save Configuration menu displays the settings that control when the LCD screen on a phone
turns off to conserve power. Table 4-14 describes the options on this menu.
For detailed information about configuring these settings, see the “Automatically Disabling the Cisco
Unified IP Phone Screen” section on page 6-8.
Table 4-14
Power Save Configuration Menu Options
Option
Description
To Change
Display On Time
Time each day that the LCD screen turns on automatically From Cisco Unified Communications
(except on the days specified in the Days Display Not
Manager Administration, choose Device >
Active field).
Phone > Phone Configuration.
Display On
Duration
Length of time that the LCD screen remains on after
turning on at the time shown in the Display On Time
option.
Display Idle
Timeout
Length of time that the phone is idle before the display
From Cisco Unified Communications
turns off. Applies only when the display was off as
Manager Administration, choose Device >
scheduled and was turned on by an end-user (by pressing a Phone > Phone Configuration.
button on the phone or lifting the handset).
Days Display Not
Active
Days that the display does not turn on automatically at the From Cisco Unified Communications
time specified in the Display On Time option.
Manager Administration, choose Device >
Phone > Phone Configuration.
Display On If
Incoming Call
Indicates whether the LCD screen automatically
illuminates when a call is received.
From Cisco Unified Communications
Manager Administration, choose Device >
Phone > Phone Configuration.
From Cisco Unified Communications
Manager Administration, choose Device >
Phone > Phone Configuration.
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Device Configuration Menu
Ethernet Configuration Menu
The Ethernet Configuration menu includes the options that are described in Table 4-15.
Table 4-15
Ethernet Configuration Menu Option
Option
Description
Span to PC Port
Indicates whether the phone will forward packets transmitted From Cisco Unified Communications
and received on the network port to the access port.
Manager Administration, choose Device >
Phone > Phone Configuration.
Enable this option if an application that requires monitoring
of the phone’s traffic is being run on the access port. These
applications include monitoring and recording applications
(common in call center environments) and network packet
capture tools that are used for diagnostic purposes.
Forwarding
Delay
Indicates whether the internal switch begins forwarding
From Cisco Unified Communications
packets between the PC port and switched port on the phone Manager Administration, choose Device >
when the phone becomes active.
Phone > Phone Configuration.
•
When forwarding delay is set to disabled, the internal
switch begins forwarding packets immediately.
•
When forwarding delay is set to enabled, the internal
switch waits eight seconds before forwarding packets
between the PC port and the switch port.
To Change
Default is disabled.
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Device Configuration Menu
Security Configuration Menu
The Security Configuration menu that you display from the Device Configuration menu displays settings
that relate to security for the phone.
Note
The phone also has a Security Configuration menu that you access directly from the Settings menu. For
information about the security options on that menu, see the “Security Configuration Menu” section on
page 4-30.
Table 4-16 describes the options on the Security Configuration menu.
Table 4-16
Security Configuration Menu Options
Option
Description
To Change
PC Port Disabled
Indicates whether the access port on the phone is enabled or From Cisco Unified Communications
disabled.
Manager Administration, choose Device >
Phone > Phone Configuration.
Note
If disabled, video will not work on this phone, even
if video is enabled.
GARP Enabled
Indicates whether the phone learns MAC addresses from
From Cisco Unified Communications
Gratuitous Address Resolution Protocol (ARP) responses. Manager Administration, choose Device >
Disabling the phone’s ability to accept Gratuitous ARP will Phone > Phone Configuration.
prevent applications that use this mechanism to monitor and
record voice streams from working. If voice monitoring is
not desired, set this option to No (disabled).
Voice VLAN
Enabled
Indicates whether the phone allows a device attached to the From Cisco Unified Communications
access port to access the Voice VLAN. Setting this option Manager Administration, choose Device >
to No (disabled) prevents the attached PC from sending and Phone > Phone Configuration.
receiving data on the Voice VLAN. This setting also
prevents the PC from receiving data sent and received by
the phone. Set this setting to Yes (enabled) if an application
that requires monitoring of the phone’s traffic is running on
the PC. These applications include monitoring and
recording applications and network monitoring software.
Web Access
Enabled
Indicates whether web access is enabled (Yes) or disabled
(No) for the phone.
From Cisco Unified Communications
Manager Administration, choose Device >
Phone > Phone Configuration.
Security Mode
Displays the security mode that is set for the phone.
Use Cisco Unified Communications
Manager Administration to modify.
Logging Display
For use by the Cisco Technical Assistance Center (TAC), if necessary.
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Device Configuration Menu
QoS Configuration Menu
The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone.
Table 4-17 describes the options on this menu.
Table 4-17
QoS Configuration Menu Options
Option
Description
To Change
DSCP For Call
Control
Differentiated Services Code Point (DSCP) IP
classification for call control signaling.
From Cisco Unified Communications Manager
Administration, choose System > Enterprise
Parameters.
DSCP For
Configuration
DSCP IP classification for any phone configuration From Cisco Unified Communications Manager
transfer.
Administration, choose System > Enterprise
Parameters.
DSCP For Services DSCP IP classification for phone-based services.
From Cisco Unified Communications Manager
Administration, choose System > Enterprise
Parameters.
Related Topics
•
Displaying a Configuration Menu, page 4-2
•
Network Configuration Menu, page 4-5
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Device Configuration Menu
Network Configuration
The Network Configuration menu displays device-specific network configuration settings on the phone.
Table 4-18 describes the options in this menu.
Note
Table 4-18
The phone also has a Network Configuration menu that you access directly from the Settings menu. For
information about the options on that menu, see the “Network Configuration Menu” section on page 4-5.
Network Configuration Menu Options
Option
Description
To Change
Load Server
Used to optimize installation time for phone firmware
upgrades and offload the WAN by storing images
locally, negating the need to traverse the WAN link for
each phone's upgrade.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
You can set the Load Server to another TFTP server IP
address or name (other than the TFTP Server 1 or TFTP
Server 2) from which the phone firmware can be
retrieved for phone upgrades. When the Load Server
option is set, the phone contacts the designated server
for the firmware upgrade.
Note
RTP Control
Protocol
The Load Server option allows you to specify
an alternate TFTP server for phone upgrades
only. The phone continues to use TFTP Server
1 or TFTP Server 2 to obtain configuration
files. The Load Server option does not provide
management of the process and of the files,
such as file transfer, compression, or deletion.
Indicates whether the phone supports the Real-Time
Control Protocol (RTCP). Settings include:
•
Enabled
•
Disabled—default
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
If this feature is disabled, several call statistic values
display as 0. For additional information, see the
following sections:
•
Call Statistics Screen, page 7-12
•
Streaming Statistics, page 8-11
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Device Configuration Menu
Table 4-18
Network Configuration Menu Options (continued)
Option
Description
To Change
CDP: PC Port
Indicates whether CDP is supported on the PC port
(default is enabled).
From Cisco Unified Communications
Manager Administration, choose
Device > Phone.
Enable CDP on the PC port when Cisco VT
Advantage/Unified Video Advantage (CVTA) is
connected to the PC port. CVTA does not work without
CDP interaction with the phone.
CDP: SW Port
Note
When CDP is disabled in Cisco Unified
Communications Manager, a warning is
displayed, indicating that disabling CDP on the
PC port prevents CVTA from working.
Note
The current PC and switch port CDP values are
shown on the Settings menu.
Indicates whether CDP is supported on the switch port From Cisco Unified Communications
(default is enabled).
Manager Administration, choose
Device > Phone.
• Enable CDP on the switch port for VLAN
assignment for the phone, power negotiation, QoS
management, and 802.1x security.
•
Enable CDP on the switch port when the phone is
connected to a Cisco switch.
Note
When CDP is disabled in Cisco Unified
Communications Manager, a warning is
presented, indicating that CDP should be
disabled on the switch port only if the phone is
connected to a non-Cisco switch.
Note
The current PC and switch port CDP values are
shown on the Settings menu.
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Device Configuration Menu
Table 4-18
Network Configuration Menu Options (continued)
Option
Description
Peer Firmware
Sharing
The Peer Firmware Sharing feature provides these
advantages in high speed campus LAN settings:
To Change
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
• Limits congestion on TFTP transfers to centralized
Configuration.
TFTP servers
•
Eliminates the need to manually control firmware
upgrades
•
Reduces phone downtime during upgrades when
large numbers of devices are reset simultaneously
Peer Firmware Sharing may also aid in firmware
upgrades in branch/remote office deployment scenarios
over bandwidth-limited WAN links.
When enabled, it allows the phone to discover like
phones on the subnet that are requesting the files that
make up the firmware image, and to automatically
assemble transfer hierarchies on a per-file basis. The
individual files making up the firmware image are
retrieved from the TFTP server by only the root phone
in the hierarchy, and are then rapidly transferred down
the transfer hierarchy to the other phones on the subnet
using TCP connections.
This menu option indicates whether the phone supports
Peer Firmware Sharing. Settings include:
Log Server
•
Enabled
•
Disabled—default
Indicates the IP address and port of the remote logging
machine to which the phone sends log messages. These
log messages help in debugging the Peer Firmware
Sharing feature.
Note
LLDP: PC Port
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
The remote logging setting does not affect the
sharing log messages sent to the phone log.
Enables and disables Link Layer Discovery Protocol
(LLDP) on the PC port. Use this setting to force the
phone to use a specific discovery protocol, which
should match the protocol supported by the switch.
Settings include:
•
Enabled—default
•
Disabled
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
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Device Configuration Menu
Table 4-18
Network Configuration Menu Options (continued)
Option
Description
To Change
LLDP-MED: SW
Port
Enables and disables Link Layer Discovery Protocol
Media Endpoint Discovery (LLDP-MED) on the switch
port. Use this setting to force the phone to use a specific
discovery protocol, which should match the protocol
supported by the switch. Settings include:
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration
LLDP Power
Priority
LLDP Asset ID
•
Enabled—default
•
Disabled
Advertises the phone’s power priority to the switch,
enabling the switch to appropriately provide power to
the phones. Settings include:
•
Unknown—default
•
Low
•
High
•
Critical
Identifies the asset ID assigned to the phone for
inventory management.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration
Related Topics
•
Displaying a Configuration Menu, page 4-2
•
Network Configuration Menu, page 4-5
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Security Configuration Menu
Security Configuration Menu
The Security Configuration that you access directly from the Settings menu provides information about
various security setting. It also provides access to the CTL File menu and the Trust List menu, if a CTL
file is installed on the phone.
For information about how to access the Security Configuration menu and its sub-menus, see the
“Displaying a Configuration Menu” section on page 4-2.
Note
The phone also has a Security Configuration menu that you access from the Device menu. For
information about the security options on that menu, see the “Security Configuration Menu” section on
page 4-24.
Table 4-19 describes the options in the security configuration menu.
Table 4-19
Security Menu Settings
Option
Description
To Change
Web Access Enabled
Indicates whether web access is enabled (Yes) From Cisco Unified Communications Manager
or disabled (No) for the phone.
Administration, choose Device > Phone > Phone
Configuration.
Security Mode
Displays the security mode that is set for the
phone.
From Cisco Unified Communications Manager
Administration, choose Device > Phone > Phone
Configuration.
MIC
Indicates whether a manufacturing installed
certificate (used for the security features) is
installed on the phone (Yes) or is not installed
on the phone (No).
For information about how to manage the MIC for
your phone, refer to the “Using the Certificate
Authority Proxy Function” chapter in Cisco
Unified Communications Manager Security Guide.
LSC
Indicates whether a locally significant
certificate (used for the security features) is
installed on the phone (Yes) or is not installed
on the phone (No).
For information about how to manage the LSC for
your phone, refer to the “Using the Certificate
Authority Proxy Function” chapter in Cisco
Unified Communications Manager Security Guide.
CTL File
Displays the MD5 hash of the certificate trust
list (CTL) file that is installed in the phone. If
no CTL file is installed on the phone, this field
displays No. (If security is configured for the
phone, the CTL file installs automatically
when the phone reboots or resets).
For more information about this file, refer to the
“Configuring the Cisco CTL Client” section in
Cisco Unified Communications Manager Security
Guide.
If a CTL file is installed on the phone, also provides
access to the CTL File screen. For more
information, see the “CTL File Menu” section on
page 4-31.
Trust List
If a CTL file is installed on the phone, provides For more information, see the “Trust List Menu”
access to the Trust List menu.
section on page 4-32.
CAPF Server
Displays the IP address and the port of the
CAPF server that the phone uses.
For more information about this server, refer to the
“Using the Certificate Authority Proxy Function”
section in Cisco Unified Communications Manager
Security Guide.
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Security Configuration Menu
Table 4-19
Security Menu Settings (continued)
Option
Description
To Change
802.1X
Authentication
Allows you to enable 802.1X authentication
for this phone.
See the “802.1X Authentication and Status” section
on page 4-33.
802.1X
Displays real-time status progress of the
Authentication Status 802.1X authentication transaction.
Display only—Cannot configure.
CTL File Menu
The CTL File screen includes the options that are described in Table 4-20.
If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button
and choosing Security Configuration > CTL File.
Table 4-20
CTL File Settings
Option
Description
To Change
CTL File
Displays the MD5 hash of the certificate trust list
(CTL) file that is installed in the phone. If security is
configured for the phone, the CTL file installs
automatically when the phone reboots or resets.
For more information about the CTL file, refer
to the “Configuring the Cisco CTL Client”
section in Cisco Unified Communications
Manager Security Guide.
Unified CM/TFTP
Server
•
A locked padlock icon
in this option
indicates that the CTL file is locked.
•
An unlocked padlock icon
CTL file is unlocked.
indicates that the
IP address of a Cisco Unified Communications
Manager and TFTP server used by the phone. Also
displays a certificate
icon if a certificate is
installed for this server.
For information about changing these options,
see the “Network Configuration Menu”
section on page 4-5.
If neither the primary TFTP (TFTP Server 1) server
nor the backup TFTP server (TFTP Server 2) is
listed in the CTL file, you must unlock the CTL file
before you can save changes that you make to the
TFTP Server 1 option or to the TFTP Server 2 option
on the Network Configuration menu.
CAPF Server
IP address of the CAPF server used by the phone.
Also displays a certificate icon if a certificate is
installed for this server.
For more information about this server, refer to
the “Using the Certificate Authority Proxy
Function” section in Cisco
Unified Communications Manager Security
Guide.
Unlocking the CTL File
To unlock the CTL file from the Security Configuration menu, follow these steps:
Procedure
Step 1
Press **# to unlock options on the CTL File menu.
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Security Configuration Menu
If you decide not to continue, press **# again to lock options on this menu.
Step 2
Highlight the CTL option.
Step 3
Press the Unlock softkey to unlock the CTL file.
After you change and save the applicable TFTP server option, the CTL file will be locked automatically.
Note
When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP
server option, press the Lock softkey to lock the CTL file.
Trust List Menu
The Trust List menu displays information about all of the servers that the phone trusts and includes the
options that are described in Table 4-21.
If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button
and choosing Security Configuration > Trust List.
Table 4-21
Trust List Menu Settings
Option
Description
To Change
Unified CM/TFPT
Server
IP address of a Cisco Unified Communications
Manager and TFTP server used by the phone. Also
displays a certificate
icon if a certificate is
installed for this server.
For more information about these settings,
refer to the “Configuring the Cisco CTL
Client” section in Cisco
Unified Communications Manager Security
Guide.
CAPF Server
IP address of the CAPF used by the phone. Also
displays a certificate
icon if a certificate is
installed for this server.
For more information about these settings,
refer to the “Configuring the Cisco CTL
Client” section in Cisco
Unified Communications Manager Security
Guide.
SRST Router
IP address of the trusted SRST router that is
available to the phone, if such a device has been
configured in Cisco Unified Communications
Manager Administration. Also displays a certificate
icon if a certificate is installed for this server.
For more information about these settings,
refer to the “Configuring the Cisco CTL
Client” section in Cisco
Unified Communications Manager Security
Guide.
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Security Configuration Menu
802.1X Authentication and Status
The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X
authentication and monitor its progress. These options are described in Table 4-22 and Table 4-23.
You can access the 802.1X Authentication settings by pressing the Settings button and choosing
Security Configuration > 802.1X Authentication and Security Configuration > 802.1X
Authentication Status.
Table 4-22
802.1X Authentication Settings
Option
Description
Device
Authentication
Determines whether 802.1X authentication is
enabled:
Enabled—Phone uses 802.1X authentication
to request network access.
•
Disabled—Default setting in which the phone
uses CDP to acquire VLAN and network
access.
•
EAP-MD5
Specifies a password for use with 802.1X
authentication using the following menu options
(described in the following rows):
•
Device ID
•
Shared Secret
•
Realm
To Change
1.
Choose Settings > Security Configuration
> 802.1X Authentication > Device
Authentication.
2.
Set the Device Authentication option to
Enabled or Disabled.
3.
Press the Save softkey.
Choose Settings > Security Configuration >
802.1X Authentication > EAP-MD5.
Device ID—Derivative of the phone’s model
Display only—Cannot configure.
number and unique MAC address displayed in this
format: CP-<model>-SEP-<MAC>
Shared Secret—Choose a password to use on the
phone and on the authentication server. The
password must be between 6 and 32 characters,
consisting of any combination of numbers or
letters.
Note
If you disable 802.1X authentication or
perform a factory reset of the phone, the
shared secret is deleted.
Realm—Indicates the user network domain,
always set as Network
1.
Choose EAP-MD5 > Shared Secret.
2.
Enter the shared secret.
3.
Press Save.
See the “Troubleshooting Cisco Unified IP
Phone Security” section on page 9-9 for
assistance in recovering from a deleted shared
secret.
Display only—Cannot configure.
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Chapter 4
Configuring Settings on the Cisco Unified IP Phone
Security Configuration Menu
Table 4-23 describes 802.1X Authentication Real-Time Status.
Table 4-23
802.1X Authentication Real-Time Status
Option
Description
To Change
802.1X Authentication
Status
Real-time progress of the 802.1X authentication status,
displaying one of the following states:
Display only—Cannot configure.
•
Disabled—802.1X is disabled and transaction was not
attempted
•
Disconnected—Physical link is down or disconnected
•
Connecting—Trying to discover or acquire the
authenticator
•
Acquired—Authenticator acquired, awaiting
authentication to begin
•
Authenticating—Authentication in progress
•
Authenticated—Authentication successful or implicit
authentication due to timeouts
•
Held—Authentication failed, waiting before next attempt
(approximately 60 seconds)
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CH A P T E R
5
Configuring Features, Templates, Services, and
Users
After you install Cisco Unified IP Phones in your network, configure their network settings, and add
them to Cisco Unified Communications Manager, you must use Cisco Unified Communications
Manager Administration to configure telephony features, optionally modify phone templates, set up
services, and assign users.
This chapter provides an overview of these configuration and setup procedures. Cisco Unified
Communications Manager documentation provides detailed instructions for these procedures.
For suggestions about how to provide users with information about features, and what information to
provide, see Appendix A, “Providing Information to Users Via a Website.”
For information about setting up phones in non-English environments, see Appendix C, “Supporting
International Users.”
This chapter includes the following topics:
•
Telephony Features Available for the Phone, page 5-2
•
Configuring Corporate and Personal Directories, page 5-14
•
Modifying Phone Button Templates, page 5-15
•
Configuring Softkey Templates, page 5-17
•
Setting Up Services, page 5-18
•
Adding Users to Cisco Unified Communications Manager, page 5-18
•
Managing the User Options Web Pages, page 5-19
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Chapter 5
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Telephony Features Available for the Phone
After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add
functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you
configure by using Cisco Unified Communications Manager Administration. The Configuration
Reference column lists Cisco Unified Communications Manager documentation that contains
configuration procedures and related information.
For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7965G
and 7945G Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone
Features A–Z.
Note
Table 5-1
Cisco Unified Communications Manager Administration also provides several service parameters that
you can use to configure various telephony functions. For more information about service parameters
and the functions that they control, refer to Cisco Unified Communications Manager Administration
Guide.
Telephony Features for the Cisco Unified IP Phone
Feature
Description
Abbreviated dialing Allows users to speed dial a phone number by entering
an assigned index code (1-99) on the phone keypad.
Configuration Reference
For more information, refer to:
•
Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone”
chapter.
Users assign index codes from the User Options web
pages.
Anonymous Call
Block
Allows a user to reject calls from anonymous callers.
(SIP phones only)
Audible Message
Waiting Indicator
(AMWI)
Cisco Unified Communications Manager
Administration Guide, “SIP Profile
Configuration” chapter.
A stutter tone from the handset, headset, or
For more information, refer to Cisco Unified
speakerphone indicates that a user has one or more new Communications Manager System Guide,
voice messages on a line.
“Cisco Unified IP Phones” chapter.
Note
The stutter tone is line-specific. You hear it only
when using the line with the waiting messages.
Auto Answer
Connects incoming calls automatically after a ring or
two.
For more information, refer to Cisco Unified
Communications Manager Administration
Guide, “Directory Number Configuration”
Auto Answer works with either the speakerphone or the
chapter.
headset.
Auto dial
Allows the phone user to choose from matching
numbers in the Placed Calls log while dialing. To place
the call, the user can choose a number from the Auto
Dial list or continue to enter digits manually.
Auto-pickup
Allows a user to use one-touch pickup functionality for For more information, refer to the Cisco
call pickup features.
Unified Communications Manager Features
and Services Guide, “Call Pickup” chapter.
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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Barge (and cBarge) Allows a user to join a non-private call on a shared
phone line. Barge features include cBarge and Barge.
•
cBarge adds a user to a call and converts it into a
conference, allowing the user and other parties to
access conference features.
•
Barge adds a user to a call but does not convert the
call into a conference.
The phones support Barge in two conference modes:
•
Built-in conference bridge at the target device (the
phone that is being barged). This mode uses the
Barge softkey.
•
Shared conference bridge. This mode uses the
cBarge softkey.
Configuration Reference
For more information, refer to:
•
Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP
Phones” chapter.
•
Cisco Unified Communications Manager
Features and Services Guide, “Barge and
Privacy” chapter.
Block external to
external transfer
Prevents users from transferring an external call to
another external number.
Busy Lamp Field
(BLF)
Allows a user to monitor the call state of a directory
For more information, refer to Cisco Unified
number associated with a speed-dial button, call log, or Communications Manager Features and
directory listing on the phone.
Services Guide, “Presence” chapter.
Busy Lamp Field
(BLF) pickup
Provides enhancements to BLF speed dial. Allows you
to configure a Directory Number (DN) that a user can
monitor for incoming calls. When the DN receives an
incoming call, the system alerts the monitoring user,
who can then pick up the call.
For more information, refer to Cisco Unified
Communications Manager Feature and
Services Guide, “Call Pickup” chapter.
Call Back
Provides users with an audio and visual alert on the
phone when a busy or unavailable party becomes
available.
For more information, refer to:
Call display
restrictions
For more information, refer to Cisco Unified
Communications Manager Features and
Services Guide, “External Call Transfer
Restrictions” chapter.
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP
Phones” chapter.
•
Cisco Unified Communications Manager
Features and Services Guide, “Call
Back” chapter.
Determines the information that will display for calling For more information, refer to:
or connected lines, depending on the parties who are
• Cisco Unified Communications Manager
involved in the call.
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Understanding Route
Plans” chapter.
•
Cisco Unified Communications Manager
Features and Services Guide, “Call
Display Restrictions” chapter.
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Chapter 5
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Call forward
Allows users to redirect incoming calls to another
For more information, refer to:
number. Call forward options include Call Forward All,
• Cisco Unified Communications Manager
Call Forward Busy, Call Forward No Answer, and Call
Administration Guide, “Directory
Forward No Coverage.
Number Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP
Phones” chapter.
•
“Specifying Options that Appear on the
User Options Web Pages” section on
page 5-19
Call forward all
loop breakout
Detects and prevents Call Forward All loops. When a
For more information, refer to the Cisco
Call Forward All loop is detected, the Call Forward All Unified Communications Manager System
configuration is ignored and the call rings through.
Guide, “Cisco Unified IP Phones” chapter.
Call forward all
loop prevention
Prevents a user from configuring a Call Forward All
For more information, refer to the Cisco
destination directly on the phone that creates a Call
Unified Communications Manager System
Forward All loop or that creates a Call Forward All
Guide, “Cisco Unified IP Phones” chapter.
forward chain with more hops than the existing Forward
Maximum Hop Count service parameter allows.
Call forward
configurable
display
Allows you to specify information that appears on a
phone when a call is forwarded. This information can
include the caller name, caller number, redirected
number, and original dialed number.
For more information, refer to:
•
Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP
Phones” chapter.
Call forward
Allows you to override Call Forward All (CFA) in cases For more information, refer to Cisco Unified
destination override where the CFA target places a call to the CFA initiator. Communications Manager System Guide,
This feature allows the CFA target to reach the CFA
“Understanding Directory Numbers” chapter.
initiator for important calls. The override works whether
the CFA target phone number is internal or external.
Call park
Allows users to park (temporarily store) a call and then For more information, refer to the Cisco
retrieve the call by using another phone in the Cisco
Unified Communications Manager Features
Unified Communications Manager system.
and Services Guide, “Call Park” chapter.
Call pickup
Allows users to redirect a call that is ringing on another For more information, refer to the Cisco
phone within their pickup group to their phone.
Unified Communications Manager Features
and Services Guide, “Call Pickup” chapter.
You can configure an audio and/or visual alert for the
primary line on the phone. This alert notifies the users
that a call is ringing in their pickup group.
Call recording
Allows a supervisor to record an active call. The user
For more information, refer to the Cisco
might hear an intermittent tone (beep tone) during a call Unified Communications Manager Features
when it is being recorded.
and Services Guide, “Monitoring and
Recording” chapter.
Note
The intercom feature is disabled when a call is
being monitored or recorded.
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Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Call waiting
Indicates (and allows users to answer) an incoming call For more information, refer to the Cisco
that rings while on another call. Displays incoming call Unified Communications Manager
information on the phone screen.
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
Caller ID
Displays caller identification such as a phone number,
name, or other descriptive text on the phone screen.
Caller ID Blocking
Cisco Unified
Communications
Manager Assistant
Blocks a user’s phone numbers or e-mail addresses.
Enables managers and their assistants to work together
more effectively by providing a call-routing service,
enhancements to phone capabilities for the manager, and
desktop interfaces that are primarily used by the
assistant.
Configuration Reference
For more information, refer to:
•
Cisco Unified Communications Manager
Administration Guide, “Directory
Number Configuration chapter” chapter.
•
Cisco Unified Communications Manager
System Guide, “Understanding Route
Plans” chapter.
•
Cisco Unified Communications Manager
Features and Services Guide, “Call
Display Restrictions” chapter.
For more information, refer to:
•
Cisco Unified Communications Manager
System Guide, “Understanding Route
Plans” chapter.
•
Cisco Unified Communications Manager
Administration Guide, “Directory
Number Configuration” chapter.
•
Cisco Unified Communications Manager
Administration Guide, “SIP Profile
Configuration” chapter.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Cisco Unified
Communications Manager Assistant With
Proxy Line Support” and “Cisco Unified
Communications Manager Assistant With
Shared Line Support” chapters.
Client matter codes Enables a user to specify that a call relates to a specific For more information, refer to: the Cisco
(CMC)
client matter.
Unified Communications Manager Features
and Services Guide, “Client Matter Codes
(SCCP phones
and Forced Authorization Codes” chapter.
only)
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Chapter 5
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Conference
•
Allows a user to talk simultaneously with multiple
parties by calling each participant individually.
Conference features include Conference, Join,
cBarge, and Meet-Me.
•
Allows a non-initiator in a standard (ad hoc)
conference to add or remove participants; also
allows any conference participant to join together
two standard conferences on the same line.
Configuration Reference
•
For more information, refer to
Cisco Unified Communications
Manager System Guide,
“Cisco Unified IP Phones” and
“Conference Bridges” chapters.
•
The service parameter, Advance Adhoc
Conference, (disabled by default in Cisco
Unified Communications Manager
Administration) allows you to enable
these features.
Note
Configurable call
forward display
Allows you to specify information that appears on a
phone when a call is forwarded. This information can
include the caller name, caller number, redirected
number, and original dialed number.
Be sure to inform your users whether
these features are activated.
For more information, refer to:
•
Cisco Unified Communications Manager
Administration Guide, “Directory
Number Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP
Phones” chapter.
Computer
Telephony
Integration (CTI)
Applications
A computer telephony integration (CTI) route point can For more information, refer to the Cisco
designate a virtual device to receive multiple,
Unified Communications Manager
simultaneous calls for application-controlled redirection Administration Guide, “CTI Route Point
Configuration” chapter.
Direct transfer
Allows users to connect two calls to each other (without For more information, refer to Cisco Unified
remaining on the line).
Communications Manager System Guide,
“Cisco Unified IP Phones” chapter.
(SCCP phones
only)
Directed Call Park
Allows a user to transfer an active call to an available
directed call park number that the user dials or speed
dials.
A Call Park BLF button indicates whether a directed call
park number is occupied and provides speed-dial access
to the directed call park number.
Note
For more information, refer to Cisco Unified
Communications Manager Features and
Services Guide, “Call Park and Directed Call
Park” chapter.
If you implement Directed Call Park, avoid
configuring the Park softkey. This prevents users
from confusing the two Call Park features.
Directed call
Pickup
Allows a user to answer a call that is ringing on a
particular directory number.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Call Pickup” chapter.
Distinctive Ring
Users can customize how their phone indicates an
incoming call and a new voice mail message.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Custom Phone Rings”
chapter.
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Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Do Not Disturb
(DND)
When DND is turned on, either no audible rings occur
during the ringing-in state of a call, or no audible or
visual notifications of any type occur.
Cisco Unified Communications Manager
Features and Services Guide, “Do Not Disturb”
chapter.
You can configure the phone to have a softkey template
with a DND softkey or a phone-button template with
DND as one of the selected features.
The following DND-related parameters are configurable
in Cisco Unified Communications Manager
Administration:
•
Do Not Disturb—This checkbox allows you to
enable DND on a per-phone basis. Choose Device >
Phone > Phone Configuration.
•
DND Option—Choose “Call Reject” (to turn off all
audible and visual notifications), or “Ringer Off”
(to turn off only the ringer). DND Option appears
on both the Common Phone Profile window and the
Phone Configuration window (Phone Configuration
window value takes precedence).
•
DND Incoming Call Alert—Choose the type of
alert to play, if any, on a phone for incoming calls
when DND is active. This parameter is located on
both the Common Phone Profile window and the
Phone configuration window (Phone Configuration
window value takes precedence).
•
BLF Status Depicts DND—Enables DND status to
override busy/idle state.
Extension Mobility Allows a user to temporarily apply a phone number and
user profile settings to a shared Cisco Unified IP Phone
(SCCP phones
by logging into the Extension Mobility service on that
only)
phone.
Extension Mobility can be useful if users work from a
variety of locations within your company or if they share
a workspace with coworkers.
Fast Dial Service
Allows a user to enter a Fast Dial code to place a call.
Fast Dial codes can be assigned to phone numbers or
Personal Address Book entries. (See “Services” in this
table.)
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Cisco Unified
Communications Manager Extension
Mobility” chapter.
For more information, refer to:
•
Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
Phone Services Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone
Services” chapter.
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Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Forced
Controls the types of calls that certain users can place.
authorization codes
(FAC)
(SCCP phones
only)
Configuration Reference
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Client Matter Codes
and Forced Authorization Codes” chapter.
Group call pickup
Allows a user to answer a call that is ringing on a
directory number in another group.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Call Pickup” chapter.
Help system
Provides a comprehensive set of topics that appear on
the phone screen.
Requires no configuration.
Hold/Resume
Allows the user to move a connected call between an
active state and a held state.
Hold Reversion
Limits the amount of time that a call can be on hold
before reverting back to the phone that put the call on
hold and alerting the user.
Reverting calls are distinguished from incoming calls by
a single ring (or beep, depending on the new call
indicator setting for the line). This notification repeats at
intervals if not resumed.
•
Requires no configuration, unless you
want to use music on hold. See
“Music-on-Hold” in this table for
information.
•
See also: “Hold Reversion” in this table.
For more information about configuring this
feature, refer to Cisco Unified
Communications Manager Features and
Services Guide, “Hold Reversion” chapter.
A call that triggers Hold Reversion also displays an
animated icon in the call bubble and a brief message on
the status line.
You can configure call focus priority to favor incoming
or reverting calls.
Hunt Group
Immediate Divert
Provides load sharing for calls to a main directory
number. A hunt group contains a series of directory
numbers that can answer the incoming calls. When the
first directory number in the hunt group is busy, the
system hunts in a predetermined sequence for the next
available directory number in the group and directs the
call to that phone.
For more information, refer to:
Allows a user to transfer a ringing, connected, or held
call directly to a voice-messaging system. When a call is
diverted, the line becomes available to make or receive
new calls.
For more information, refer to the
Unified Communications Manager Features
and Services Guide, “Immediate Divert”
chapter.
•
Cisco Unified Communications Manager
Administration Guide, “Hunt Group
Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Understanding Route
Plans” chapter.
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Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Intercom
Allows users to place and receive intercom calls using
programmable phone buttons. You can configure
intercom line buttons to:
•
Directly dial a specific intercom extension.
•
Initiate an intercom call and then prompt the user to
enter a valid intercom number.
Note
Configuration Reference
•
Cisco Unified CallManager Feature and
Services Guide, Release 7.0, “Intercom
chapter”
•
Cisco Unified CallManager Feature and
Services Guide, Release 7.0, “Cisco
Extension Mobility” chapter
If your user logs into the same phone on a daily
basis using their Cisco Extension Mobility
profile, assign the phone button template that
contains intercom information to their profile,
and assign the phone as the default intercom
device for the intercom line.
Join/Select
Creates a conference by joining together existing calls
that are on a single phone line.
Join Across
Allows users to apply the Join feature to calls that are on For more information:
multiple phone lines.
• See the Configuring Softkey Templates,
page 5-17.
Lines/Select
For more information, refer to the Cisco
Unified IP Phone Guide, “Basic Call
Handling” chapter.
•
Refer to Cisco Unified Communications
Manager System Guide, “Cisco Unified
IP Phones” chapter.
Log out of hunt
groups
Allows users to log out of a hunt group and temporarily For more information
block calls from ringing their phone when they are not
• See the Configuring Softkey Templates,
available to take calls. Logging out of hunt groups does
page 5-17.
not prevent non-hunt group calls from ringing their
• Cisco Unified Communications Manager
phone.
System Guide, “Understanding Route
Plans” chapter.
Malicious Call
identification
(MCID)
Allows users to notify the system administrator about
suspicious calls that are received.
Meet-Me
conference
Allows a user to host a Meet-Me conference in which
other participants call a predetermined number at a
scheduled time.
For more information refer to:
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP
Phones” chapter.
•
Cisco Unified Communications Manager
Features and Services Guide, “Malicious
Call Identification” chapter.
For more information refer to Cisco Unified
Communications Manager Administration
Guide, “Meet-Me Number/Pattern
Configuration” and “Conference Bridges”
chapters.
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Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Message Waiting
Defines directory numbers for message-waiting on and
message-waiting off indicator. A directly connected
voice-messaging system uses the specified directory
number to set or to clear a message-waiting indication
for a particular Cisco Unified IP Phone.
For more information, refer to:
Message waiting
indicator
•
Cisco Unified Communications Manager
Administration Guide, “Message
Waiting Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Voice Mail Connectivity
to Cisco Unified Communications
Manager” chapter.
A light on the handset that indicates that a user has one For more information refer to:
or more new voice messages.
• Cisco Unified Communications Manager
Administration Guide, “Message
Waiting Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Voice Mail Connectivity
to Cisco Unified Communications
Manager” chapter.
Mobile Connect
Enables users to manage business calls using a single
phone number and pick up in-progress calls on the
desktop phone and a remote device such as a mobile
phone. Users can restrict the group of callers according
to phone number and time of day.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Mobile Connect and
Mobile Voice Access” chapter.
Mobile Voice
Access
Extends Mobile Connect capabilities by allowing users
to access an interactive voice response (IVR) system to
originate a call from a remote device such as a mobile
phone.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Mobile Connect and
Mobile Voice Access” chapter.
Multilevel
Precedence and
Preemption
(MLPP)
Provides a method of prioritizing calls within your
phone system. Use this feature when users work in an
environment where they need to make and receive
urgent or critical calls.
For more information refer to Cisco Unified
Communications Manager Features and
Services Guide, “Multilevel Precedence and
Preemption” chapter.
Multiple Calls per
Line Appearance
Each line can support multiple calls. Only one call can
be active at any time; other calls are automatically
placed on hold.
Refer to Cisco Unified Communications
Manager Administration Guide, “Directory
Number Configuration” chapter.
Music on hold
Plays music while callers are on hold.
For more information refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Music On Hold”
chapter.
Mute
Mutes the microphone from the handset or headset.
Requires no configuration.
On-hook call
transfer
Allows a user to press a single Transfer softkey and then For more information refer to Cisco Unified
go onhook to complete a call transfer.
Communications Manager System Guide,
“Cisco Unified IP Phones” chapter.
(SCCP phones
only)
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Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
On-hook predialing Allows a user to dial a number without going off hook. For more information, refer to the Cisco
The user can then either pick up the handset or press the Unified IP Phone 7962G Phone Guide,
Dial softkey.
“Basic Call Handling” chapter.
Other group pickup Allows a user to answer a call ringing on a phone in
another group that is associated with the user's group.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Call Pickup” chapter.
Presence-enabled
directories
Allows a user to monitor the call state of another
directory number (DN) listed in call logs, speed dials,
and corporate directories. The Busy Lamp Field (BLF)
for the DN displays the call state.
For more information, refer to Cisco Unified
Communications Manager Features and
Services Guide, “Presence” chapter.
Private Line
Automated
Ringdown (PLAR)
The Cisco Unified Communications Manager
Refer to Cisco Unified Communications
administrator can configure a phone number that the
Manager System Guide, “SIP Dial Rules
Cisco Unified IP Phone dials as soon as the handset
Configuration” chapter.
goes off hook. This can be useful for phones that are
designated for calling emergency or “hotline” numbers.
(SIP phones only)
Privacy
Prevents users who share a line from adding themselves For more information refer to:
to a call and from viewing information on their phone
• Cisco Unified Communications Manager
screens about the call of the other user.
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP
Phones” chapter.
•
Cisco Unified Communications Manager
Features and Services Guide “Barge and
Privacy” chapter.
Programmable Line The administrator can assign features to line buttons.
For more information refer to:
Keys
Softkeys normally control these features; for example,
• Cisco Unified Communications Manager
New Call, Call Back, End Call, and Forward All. When
System Guide, “Cisco Unified IP
the administrator configures these features on the line
Phones” chapter.
buttons, they always remain visible, so users can have a
• Cisco Unified Communications Manager
“hard” New Call key.
Administration Guide, “Phone Button
Template Configuration” chapter.
•
Protected calling
Provides a secure (encrypted) connection between two
phones. A security tone is played at the beginning of the
call to indicate that both phones are protected. Some
features, such as conference calling, shared lines,
Extension Mobility, and Join Across Lines are not
available when protected calling is configured.
Protected calls are not authenticated.
Cisco Unified Communications Manager
Administration Guide, “Modifying
Phone Button Templates” chapter.
For more information about security, see the
“Overview of Supported Security Features”
section on page 1-11.
For additional information, refer to Cisco
Unified Communications Manager Security
Guide.
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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Quality Reporting
Tool (QRT)
Allows users to use the QRT softkey on a phone to
For more information refer to:
submit information about problem phone calls. QRT can
• Cisco Unified Communications Manager
be configured for either of two user modes, depending
System Guide, “Cisco Unified IP
upon the amount of user interaction desired with QRT.
Phones” chapter.
•
Cisco Unified Communications Manager
Features and Services Guide, “Quality
Report Tool” chapter.
Redial
Allows users to call the most recently dialed phone
number by pressing a softkey.
Requires no configuration.
Ring setting
Identifies ring type used for a line when a phone has
another active call.
For more information refer to:
Secure Conference
•
Allows secure phones to place conference calls by
using a secured conference bridge.
•
As new participants are added by using Confrn,
Join, cBarge, Barge softkeys or MeetMe
conferencing, the secure call icon displays as long
as all participants use secure phones.
•
Services
The Conference List displays the security level of
each conference participant. Initiators can remove
non-secure participants from the Conference List.
(Non-initiators can add or remove conference
participants if the Advanced Adhoc Conference
Enabled parameter is set.)
•
Cisco Unified Communications Manager
Administration Guide, “Directory
Number Configuration” chapter.
•
“Creating Custom Phone Rings” section
on page 6-2.
For more information about security, see the
“Overview of Supported Security Features”
section.
For additional information, refer to these:
•
Cisco Unified Communications Manager
System Guide, “Conference Bridges”
chapter
•
Cisco Unified Communications Manager
Administration Guide, “Conference
Bridge Configuration” chapter
•
Cisco Unified Communications Manager
Security Guide.
Allows you to use the Cisco Unified IP Phone Services For more information refer to:
Configuration menu in Cisco Unified Communications
• Cisco Unified Communications Manager
Manager Administration to define and maintain the list
Administration Guide, “Cisco Unified IP
of phone services to which users can subscribe.
Phone Configuration” chapter.
•
Services URL
button
Allows users to access services from a programmable
button rather than by using the Services menu on a
phone.
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone
Services” chapter.
For more information refer to:
•
Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone
Services” chapter.
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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Shared line
Allows a user to have several phones that share the same For more information refer to Cisco Unified
phone number or allows a user to share a phone number Communications Manager System Guide,
with a coworker.
“Cisco Unified IP Phones” chapter.
Silent Monitoring
Allows a supervisor to silently monitor an active call.
The supervisor cannot be heard by either party on the
call. The user might hear an intermittent tone (beep
tone) during a call when it is being monitored.
Note
Single Button
Barge
Configuration Reference
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Monitoring and
Recording” chapter.
The intercom feature is disabled when a call is
being monitored or recorded.
Allows users to press a line key to Barge or cBarge into For more information, refer to:
a remote-in-use call on a shared line.
• Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP
Phones” chapter.
Cisco Unified Communications Manager
Features and Services Guide, “Barge and
Privacy” chapter.
Speed dialing
Time-of-Day
Routing
Dials a specified number that has been previously
stored.
For more information refer to:
•
Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP
Phones” chapter.
Restricts access to specified telephony features by time For more information refer to:
period.
• Cisco Unified Communications Manager
Administration Guide, “Time Period
Configuration” chapter.
•
Phone screen
illumination
disabling
Cisco Unified Communications Manager
System Guide, “Time-of-Day Routing”
chapter.
Allows user to disable phone screen illumination on a
Refer to the Cisco Unified IP Phone Service
phone, which would override other rules that determine Application Development Notes at the
when the phone screen gets illuminated.
following location:
To provide this feature, you must implement the Display http://www.cisco.com/en/US/products/sw/vo
URI, which includes configuring the length of time that icesw/ps556/products_programming_referen
illumination remains disabled.
ce_guides_list.html
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Chapter 5
Configuring Features, Templates, Services, and Users
Configuring Corporate and Personal Directories
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Transfer-Direct
Transfer
Transfer—The first invocation of Transfer will always
initiate a new call by using the same directory number,
after putting the active call on hold.
For more information, refer to the Cisco
Unified Communications Manager
Administration Guide, “Understanding
Directory Numbers” chapter.
Direct Transfer—This transfer joins two established
calls (call is in hold or in connected state) into one call
and drops the feature initiator from the call. Direct
Transfer does not initiate a consultation call and does
not put the active call on hold.
Video mode
(SCCP phones
only)
Video support
Allows a user to select the video display mode for
viewing a video conference, depending on the modes
configured in the system.
Enable video support on the phone.
(SCCP phones
only)
Voice messaging
system
Enables callers to leave messages if calls are
unanswered.
For more information:
•
Refer to Cisco Unified Communications
Manager Administration Guide,
“Conference Bridge Configuration”
chapter.
•
Refer to Cisco Unified Communications
Manager System Guide, “Understanding
Video Telephony” chapter.
For more information refer to:
•
Cisco Unified Communications Manager
Administration Guide, “Conference
Bridge Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Understanding Video
Telephony” chapter.
•
Cisco VT Advantage Administration
Guide, “Overview of Cisco VT
Advantage” chapter.
For more information refer to:
•
Cisco Unified Communications Manager
Administration Guide, “Cisco
Voice-Mail Port Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Voice Mail Connectivity
to Cisco Unified Communications
Manager” chapter.
Configuring Corporate and Personal Directories
The Directories button on the Cisco Unified IP Phone 7965G and 7945G gives users access to several
directories. These directories can include:
•
Corporate Directory—Allows a user to look up phone numbers for co-workers.
To support this feature, you must configure corporate directories. See the “Configuring Corporate
Directories” section on page 5-15 for more information.
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Configuring Features, Templates, Services, and Users
Modifying Phone Button Templates
•
Personal Directory—Allows a user to store a set of personal numbers.
To support this feature, you must provide the user with software to configure the personal directory.
See the “Configuring Personal Directory” section on page 5-15 for more information.
Configuring Corporate Directories
Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP)
directory to store authentication and authorization information about users of Cisco Unified
Communications Manager applications that interface with Cisco Unified Communications Manager.
Authentication establishes a user’s right to access the system. Authorization identifies the telephony
resources that a user is permitted to use, such as a specific telephone extension.
To install and set up these features, refer to the Cisco Unified Communications Manager Administration
Guide, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication
Configuration chapters.
After the LDAP directory configuration completes, users can use the Corporate Directory service on
their Cisco Unified IP Phone to look up users in the corporate directory.
Configuring Personal Directory
Personal Directory consists of the following features:
•
Personal Address Book (PAB)
•
Personal Fast Dials (Fast Dials)
•
Address Book Synchronization Tool (TABSynch)
Users can access Personal Directory features by these methods:
•
From a web browser—Users can access the PAB and Fast Dials features from the Cisco Unified
Communications Manager User Options web pages
•
From the Cisco Unified IP Phone—Users can choose Directories > Personal Directory to access
the PAB and Fast Dials features from their phones
•
From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their
PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft
Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows
Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.
To configure Personal Directory from a web browser, users must access their User Options web pages.
You must provide users with a URL and login information.
To synchronize with Microsoft Outlook, users must install the TABSynch utility, which is provided by
you. To obtain the TABSynch software to distribute to users, choose Application > Plugins from
Cisco Unified Communications Manager Administration, then locate and click Cisco IP Phone Address
Book Synchronizer.
Modifying Phone Button Templates
Phone button templates let you assign speed dials and call-handling features to programmable line
buttons. Call-handling features that can be assigned to buttons include call forward, hold, and
conference.
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Configuring Features, Templates, Services, and Users
Modifying Phone Button Templates
Ideally, you modify templates before registering phones on the network. In this way, you can access
customized phone button template options from Cisco Unified Communications Manager during
registration.
To modify a phone button template, choose Device > Device Settings > Phone Button Template from
Cisco Unified Communications Manager Administration. To assign a phone button template to a phone,
use the Phone Button Template field in the Cisco Unified Communications Manager Administration
Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide
and Cisco Unified Communications Manager System Guide for more information.
The default Cisco Unified IP Phone 7965G template that ships with the phone uses buttons 1 and 2 for
lines and assigns buttons 3 through 6 as speed dial.
The default Cisco Unified IP Phone 7945G template that ships with the phone uses buttons 1 and 2 for
lines.
To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.
The recommended standard Cisco Unified IP Phone 7965G template uses buttons 1 and 2 for lines,
assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively.
The recommended standard Cisco Unified IP Phone 7945G template uses buttons 1 and 2 for lines.
For more information about softkey templates, see Configuring Softkey Templates, page 5-17.
Modifying a Phone Button Template for Personal Address Book or Fast Dials
You can modify a phone button template to associate a service URL with a line button. Doing so enables
users to have single-button access to the PAB and Fast Dials. Before you modify the phone button
template, you must configure PAB or Fast Dials as an IP phone service.
To configure PAB or Fast Dial as an IP phone service (if it is not already a service), follow these steps:
Procedure
Step 1
Choose Device >Device Settings > Phone Services.
The Find and List IP Phone Services window displays.
Step 2
Click Add New. The IP phone services Configuration window displays.
Step 3
Enter the following settings:
•
Service Name and ASCII Service Name—Enter Personal Address Book.
•
Service Description—Enter an optional description of the service.
•
Service URL
For PAB, enter the following URL:
http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab
For Fast Dial, enter the following URL:
http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd
Step 4
•
Service Category—Select XML Service.
•
Service Type—Select Directories.
•
Enable—Select the check box.
Click Save.
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Configuring Features, Templates, Services, and Users
Configuring Softkey Templates
You can add, update, or delete service parameters as needed as described in “IP Phone Service
Parameter” chapter in the Cisco Unified Communications Manager Administration Guide.
Note
If you change the service URL, remove an IP phone service parameter, or change the name
of a phone service parameter for a phone service to which users are subscribed, you must
click Update Subscriptions to update all currently subscribed users with the changes, or
users must resubscribe to the service to rebuild the correct URL.
To modify a phone button template for PAB or Fast Dial, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose Device > Device Settings >
Phone Button Template.
Step 2
Click Find.
Step 3
Select the phone model.
Step 4
Click Copy, enter a name for the new template, and then click Save.
The Phone Button Template Configuration window opens.
Step 5
Identify the button you would like to assign, and select Service URL from the Features drop-down list
box associated with the line.
Step 6
Click Save to create a new phone button template using the service URL.
Step 7
Choose Device > Phone and open the Phone Configuration window for the phone.
Step 8
Select the new phone button template from the Phone Button Template drop-down list box.
Step 9
Click Save to store the change and then click Reset to implement the change.
The phone user can now access the User Options pages and associate the service with a button on the
phone.
For additional information on IP phone services, see the Cisco Unified Communications Manager
Administration Guide, “IP Phone Services Configuration” chapter. For additional information on
configuring line buttons, see the Cisco Unified Communications Manager Administration Guide, “Cisco
Unified IP Phone Configuration” chapter, “Configuring Speed-Dial Buttons” section.
Configuring Softkey Templates
Using Cisco Unified Communications Manager Administration, you can manage softkeys that are
associated with applications that are supported by the Cisco Unified IP Phone 7965G and 7945G.
Cisco Unified Communications Manager supports two types of softkey templates: standard and
nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard IPMA
Assistant, Standard IPMA Manager, and Standard IPMA Shared Mode Manager An application that
supports softkeys can have one or more standard softkey templates associated with it. You can modify a
standard softkey template by making a copy of it, giving it a new name, and making updates to that
copied softkey template. You can also modify a nonstandard softkey template.
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Configuring Features, Templates, Services, and Users
Setting Up Services
To configure softkey templates, choose Device > Device Settings > Softkey Template from
Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use
the Softkey Template field in the Cisco Unified Communications Manager Administration Phone
Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco
Unified Communications Manager System Guide for more information.
Setting Up Services
The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone
Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified
IP Phone 7965G and 7945G Guide for more information). These services comprise XML applications
that enable the display of interactive content with text and graphics on the phone. Examples of services
include local movie times, stock quotes, and weather reports.
Before a user can access any service:
•
You must use Cisco Unified Communications Manager Administration to configure available
services.
•
The user must subscribe to services by using the Cisco Unified IP Phone Cisco Unified CM User
Options. This web-based application provides a graphical user interface (GUI) for limited, end-user
configuration of IP Phone applications.
Before you set up services, gather the URLs for the sites that you want to set up and verify that users can
access those sites from your corporate IP telephony network.
To set up these services, choose Device > Device Settings > Phone Services from
Cisco Unified Communications Manager Administration. Refer to Cisco Unified Communications
Manager Administration Guide and to Cisco Unified Communications Manager System Guide for more
information.
After you configure these services, verify that your users have access to the Cisco Unified
Communications Manager IP Phone Options web-based application, from which they can select and
subscribe to configured services. See the “How Users Subscribe to Services and Configure Phone
Features” section on page A-3 for a summary of the information that you must provide to end users.
Adding Users to Cisco Unified Communications Manager
Adding users to Cisco Unified Communications Manager allows you to display and maintain
information about users and allows each user to perform these tasks:
•
Access the corporate directory and other customized directories from a Cisco Unified IP Phone
•
Create a personal directory
•
Set up speed dial and call forwarding numbers
•
Subscribe to services that are accessible from a Cisco Unified IP Phone
You can add users to Cisco Unified Communications Manager using either of these methods:
•
To add users individually, choose User Management > End User from
Cisco Unified Communications Manager Administration.
Refer to Cisco Unified Communications Manager Administration Guide for more information about
adding users. Refer to Cisco Unified Communications Manager System Guide for details about user
information.
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Managing the User Options Web Pages
•
To add users in batches, use the Bulk Administration Tool. This method also enables you to set an
identical default password for all users.
Refer to Cisco Unified Communications Manager Bulk Administration Guide for details.
Managing the User Options Web Pages
From the User Options web page, users can customize and control several phone features and settings.
For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7965G and
7945G Guide.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must use Cisco Unified Communications
Manager Administration to add the user to a standard Cisco Unified Communications Manager end user
group. To do so, choose User Management > User Group. You must also associate appropriate phones
with the user. To perform these procedures, from Cisco Unified Communications Manager
Administration, choose User Management > End User.
For additional information, refer to Cisco Unified Communications Manager Administration Guide,
“End User Configuration” section.
Specifying Options that Appear on the User Options Web Pages
Most options that are on the User Options web pages appear by default. However, the following options
must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco
Unified Communications Manager Administration:
Note
•
Show Ring Settings
•
Show Line Text Label Settings
•
Show Call Forwarding
The settings apply to all User Options web pages at your site.
To specify the options that appear on the User Options web pages, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose System > Enterprise
Parameters.
The Enterprise Parameters Configuration window appears.
Step 2
In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages
by choosing one of these values from the Parameter Value drop-down list box for the parameter:
•
True—Option displays on the User Options web pages (default).
•
False—Option does not display on the User Options web pages.
•
Show All Settings—All call forward settings display on the User Options web pages (default).
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Configuring Features, Templates, Services, and Users
Managing the User Options Web Pages
•
Hide All Settings—No call forward settings display on the User Options web pages.
•
Show Only Call Forward All—Only call forward all calls displays on the User Options web pages.
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CH A P T E R
6
Customizing the Cisco Unified IP Phone
This chapter explains how you customize configuration files, phone ring sounds, background images,
and other phone features.
This chapter includes these topics:
•
Customizing and Modifying Configuration Files, page 6-1
•
Creating Custom Phone Rings, page 6-2
•
Creating Custom Background Images, page 6-4
•
Configuring Wideband Codec, page 6-6
•
Configuring the Idle Display, page 6-7
•
Automatically Disabling the Cisco Unified IP Phone Screen, page 6-8
Customizing and Modifying Configuration Files
You can modify configuration files (for example, edit the xml files) and add customized files (for
example, custom ring tones, call back tones, phone backgrounds) to the TFTP directory. You can modify
files and add customized files to the TFTP directory in Cisco Unified Communications Operating
System Administration, from the TFTP Server File Upload window. Refer to Cisco Unified
Communications Operating System Administration Guide for information about how to upload files to
the TFTP folder on a Cisco Unified Communications Manager server.
You can obtain a copy of the Ringlist.xml and List.xml files from the system using the following admin
command-line interface (CLI) “file” commands:
•
admin:file
– file list*
– file view*
– file search*
– file get*
– file dump*
– file tail*
– file delete*
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Chapter 6
Customizing the Cisco Unified IP Phone
Creating Custom Phone Rings
Creating Custom Phone Rings
The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1
and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring
sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along
with an XML file (named Ringlist.xml) that describes the ring list options that are available at your site,
exist in the TFTP directory on each Cisco Unified Communications Manager server.
For more information, see the “Cisco TFTP” chapter in Cisco Unified Communications Manager System
Guide and the “Software Upgrades” chapter in Cisco Unified Communications Operating System
Administration Guide.
The following sections describe how you can customize the phone rings that are available at your site by
creating PCM files and editing the Ringlist.xml file:
•
Ringlist.xml File Format Requirements, page 6-2
•
PCM File Requirements for Custom Ring Types, page 6-3
•
Configuring a Custom Phone Ring, page 6-3
Ringlist.xml File Format Requirements
The Ringlist.xml file defines an XML object that contains a list of phone ring types. This file can include
up to 50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and
the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The
Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
The CiscoIPPhoneRinglist XML object uses the following simple tag set to describe the information:
<CiscoIPPhoneRingList>
<Ring>
<DisplayName/>
<FileName/>
</Ring>
</CiscoIPPhoneRingList>
The following characteristics apply to the definition names. You must include the required DisplayName
and FileName for each phone ring type.
Note
•
DisplayName defines the name of the custom ring for the associated PCM file that will display on
the Ring Type menu of the Cisco Unified IP Phone.
•
FileName specifies the name of the PCM file for the custom ring to associate with DisplayName.
The DisplayName and FileName fields must not exceed 25 characters.
This example shows a Ringlist.xml file that defines two phone ring types:
<CiscoIPPhoneRingList>
<Ring>
<DisplayName>Analog Synth 1</DisplayName>
<FileName>Analog1.raw</FileName>
</Ring>
<Ring>
<DisplayName>Analog Synth 2</DisplayName>
<FileName>Analog2.raw</FileName>
</Ring>
</CiscoIPPhoneRingList>
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Customizing the Cisco Unified IP Phone
Creating Custom Phone Rings
PCM File Requirements for Custom Ring Types
The PCM files for the rings must meet the following requirements for proper playback on
Cisco Unified IP Phones:
•
Raw PCM (no header)
•
8000 samples per second
•
8 bits per sample
•
uLaw compression
•
Maximum ring size—16080 samples
•
Minimum ring size—240 samples
•
Number of samples in the ring is evenly divisible by 240.
•
Ring starts and ends at the zero crossing.
•
To create PCM files for custom phone rings, you can use any standard audio editing packages that
support these file format requirements.
Configuring a Custom Phone Ring
To create custom phone rings for the Cisco Unified IP Phone 7965G and 7945G, follow these steps:
Procedure
Step 1
Create a PCM file for each custom ring (one ring per file). Ensure the PCM files comply with the format
guidelines that are listed in the “PCM File Requirements for Custom Ring Types” section on page 6-3.
Step 2
Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified
Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter
in Cisco Unified Communications Operating System Administration Guide.
Step 3
Use a text editor to edit the Ringlist.xml file. See the “Ringlist.xml File Format Requirements” section
on page 6-2 for information about how to format this file and for a sample Ringlist.xml file.
Step 4
Save your modifications and close the Ringlist.xml file.
Step 5
To cache the new Ringlist.xml file, stop and start the TFTP service by using Cisco Unified Serviceability
or disable and re-enable the “Enable Caching of Constant and Bin Files at Startup” TFTP service
parameter (located in the Advanced Service Parameters).
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Chapter 6
Customizing the Cisco Unified IP Phone
Creating Custom Background Images
Creating Custom Background Images
You can provide users with a choice of background images for the LCD screen on their phones. Users
can select a background image by choosing Settings > User Preferences > Background Images on the
phone.
The image choices that users see come from PNG images and an XML file (called List.xml) that are
stored on the TFTP server used by the phone. By storing your own PNG files and editing the XML file
on the TFTP server, you can designate the background images from which users can choose. In this way,
you can provide custom images, such as your company logo.
The following sections describe how you can customize the background images that are available at your
site by creating your own PNG files and editing the List.xml file:
•
List.xml File Format Requirements, page 6-4.
•
PNG File Requirements for Custom Background Images, page 6-5.
•
Configuring a Custom Background Image, page 6-5
List.xml File Format Requirements
The List.xml file defines an XML object that contains a list of background images. The List.xml file is
stored in the following subdirectory on the TFTP server:
/Desktops/320x212x16
Tip
If you are manually creating the directory structure and the List.xml file, you must ensure that the
directories and files can be accessed by the user\CCMService, which is used by the TFTP service.
For more information, see the “Cisco TFTP” chapter in Cisco Unified Communications Manager System
Guide and the “Software Upgrades” chapter in Cisco Unified Communications Operating System
Administration Guide.
The List.xml file can include up to 50 background images. The images are in the order that they appear
in the Background Images menu on the phone. For each image, the List.xml file contains one element
type, called ImageItem. The ImageItem element includes these two attributes:
•
Image—Uniform resource identifier (URI) that specifies where the phone obtains the thumbnail
image that will appear on the Background Images menu on a Phone.
•
URI—URI that specifies where the phone obtains the full size image.
The following example shows a List.xml file that defines two images. The required Image and URL
attributes must be included for each image. The TFTP URI that is shown in the example is the only
supported method for linking to full size and thumbnail images. HTTP URL support is not provided.
List.xml Example
<CiscoIPPhoneImageList>
<ImageItem Image=”TFTP:Desktops/320x212x16/TN-Fountain.png”
URL=”TFTP:Desktops/320x212x16/Fountain.png”/>
<ImageItem Image=”TFTP:Desktops/320x212x16/TN-FullMoon.png”
URL=”TFTP:Desktops/320x212x16/FullMoon.png”/>
</CiscoIPPhoneImageList>
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Creating Custom Background Images
The Cisco Unified IP Phone firmware includes a default background image. This image is not defined
in the List.xml file. The default image is always the first image that appears in the Background Images
menu on the phone.
PNG File Requirements for Custom Background Images
Each background image requires two PNG files:
Tip
•
Full size image—Version that appears on the on the phone.
•
Thumbnail image—Version that appears on the Background Images screen from which users can
select an image. Must be 25% of the size of the full size image.
Many graphics programs provide a feature that will resize a graphic. An easy way to create a thumbnail
image is to first create and save the full size image, then use the sizing feature in the graphics program
to create a version of that image that is 25% of the original size. Save the thumbnail version by using a
different name.
The PNG files for background images must meet the following requirements for proper display on the
Cisco Unified IP Phone:
•
Full size image—320 pixels (width) X 212 pixels (height).
•
Thumbnail image—80 pixels (width) X 53 pixels (height).
•
Color palette—Includes up to 16-bit color (65535 colors). You can use more than 16-bit color, but
the phone will reduce the color palette to 16-bit before displaying the image. For best results, reduce
the color palette of an image to 16-bit when you create a PNG file.
Tip
If you are using a graphics program that supports a posterize feature for specifying the number
of tonal levels per color channel, set the number of tonal levels per channel to 40 (40 red X 40
green X 40 blue = 64000 colors). This is as close as you can posterize to 65535 colors without
exceeding the maximum.
Configuring a Custom Background Image
To create custom background images for the Cisco Unified IP Phone, follow these steps:
Procedure
Step 1
Create two PNG files for each image (a full size version and a thumbnail version). Ensure the PNG files
comply with the format guidelines that are listed in the “PNG File Requirements for Custom Background
Images” section on page 6-5.
Step 2
Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco
Unified Communications Manager:
/Desktops/320x216x16
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Configuring Wideband Codec
Note
The file name and subdirectory parameters are case sensitive. Be sure to use the forward slash
“/” when you specify the subdirectory path.
To upload the files, choose Software Upgrades > Upload TFTP Server File in Cisco Unified
Communications Operating System Administration. For more information, see the “Software Upgrades”
chapter in Cisco Unified Communications Operating System Administration Guide.
Note
Step 3
If the folder does not exist, the folder gets created and the files get uploaded to the folder.
You must also copy the customized images and files to the other TFTP servers that the phone may contact
to obtain these files.
Note
Cisco recommends that you also store backup copies of custom image files in another location.
You can use these backup copies if the customized files are overwritten when you upgrade
Cisco Unified Communications Manager.
Step 4
Use a text editor to edit the List.xml file. See the “List.xml File Format Requirements” section on
page 6-4 for the location of this file, formatting requirements, and a sample file.
Step 5
Save your modifications and close the List.xml file.
Note
Step 6
When you upgrade Cisco Unified Communications Manager, a default List.xml file will replace
your customized List.xml file. After you customize the List.xml file, make a copy of the file and
store it in another location. After upgrading Cisco Unified Communications Manager, replace
the default List.xml file with your stored copy.
To cache the new List.xml file, stop and start the TFTP service by using Cisco Unified Serviceability or
disable and reenable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter
(located in the Advanced Service Parameters).
Configuring Wideband Codec
If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by
default for the Cisco Unified IP Phone 7965G and 7945G) and if the far endpoint supports G.722, the
call connects using the G.722 codec in place of G.711. This situation occurs regardless of whether the
user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled,
the user may notice greater audio sensitivity during the call. Greater sensitivity means improved audio
clarity but also means that more background noise can be heard by the far endpoint—noise such as
rustling papers or nearby conversations. Even without a wideband headset or handset, some users may
prefer the additional sensitivity of G.722. Other users may be distracted by the additional sensitivity of
G.722.
The following parameters in Cisco Unified Communications Manager Administration affect whether
wideband is supported for this Cisco Unified Communications Manager server or a specific phone:
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Configuring the Idle Display
•
Advertise G.722 Codec—From Cisco Unified Communications Manager Administration, choose
System > Enterprise Parameters. The default value of this enterprise parameter is True, which
means that all Cisco Unified IP Phone Models 7942G, 7962G, 7945G, 7965G, and 7975G that are
registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified
Communications Manager. If each endpoint in the attempted call supports G.722 in its capabilities set,
Cisco Unified Communications Manager will choose that codec for the call.
•
Advertise G.722 Codec—From Cisco Unified Communications Manager Administration, choose
Device > Phone. The default value of this product-specific parameter is to use the value specified
in the enterprise parameter. If you want to override this on a per-phone basis, choose Enabled or
Disabled in the Advertise G.722 Codec parameter on the Product Specific Configuration area of the
Phone Configuration window.
Configuring the Idle Display
You can specify an idle display that appears on the phone LCD screen. The idle display is an XML
service that the phone invokes when the phone has been idle (not in use) for a designated period and no
feature menu is open.
XML services that can be used as idle displays include company logos, product pictures, and stock
quotes.
Configuring the idle display consists of these general steps.
1.
Formatting an image for display on the phone.
2.
Configure Cisco Unified Communications Manager to display the image on the phone.
For detailed instructions about creating and displaying the idle display, refer to Creating Idle URL
Graphics on Cisco Unified IP Phone at this URL:
http://www.cisco.com/warp/public/788/AVVID/idle-url.html
In addition, you can refer to Cisco Unified Communications Manager Administration Guide or to Cisco
Unified Communications Manager Bulk Administration Guide for the following information:
•
Specifying the URL of the idle display XML service:
– For a single phone—Idle field on the Cisco Unified Communications Manager Phone
Configuration window
– For multiple phones simultaneously—URL Idle field on the Cisco Unified Communications
Manager Enterprise Parameters Configuration window, or the Idle field in the Bulk
Administration Tool (BAT)
•
Specifying the length of time that the phone is not used before the idle display XML service is
invoked:
– For a single phone—Idle Timer field on the Cisco Unified Communications Manager Phone
Configuration window
– For multiple phones simultaneously—URL Idle Time field on the
Cisco Unified Communications Manager Enterprise Parameters Configuration window, or the
Idle Timer field in the Bulk Administration Tool (BAT)
From a phone, you can see settings for the idle display XML service URL and the length of time that the
phone is not used before this service is invoked. To see these settings, choose Settings > Device
Configuration and scroll to the Idle URL and the Idle URL Time parameters.
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Automatically Disabling the Cisco Unified IP Phone Screen
Automatically Disabling the Cisco Unified IP Phone Screen
To conserve power and ensure the longevity of the LCD screen on the phone, you can set the LCD to
turn off when it is not needed.
You can configure settings in Cisco Unified Communications Manager Administration to turn off the
display at a designated time on some days and all day on other days. For example, you may choose to
turn off the display after business hours on weekdays and all day on Saturdays and Sundays.
When the display is off, the LCD screen is dark and disabled, and the Display button lights. You can take
any of these actions to turn on the display any time it is off:
•
Press any button on the phone.
If you press a button other than the Display button, the phone will take the action designated by that
button in addition to turning on the display.
•
Lift the handset.
When you turn the display on, it remains on until the phone has remained idle for a designated length of
time, then it turns off automatically.
Table 6-1 explains the Cisco Unified Communications Manager Administration fields that control when
the display turns on and off. You configure these fields in Cisco Unified Communications Manager
Administration in the Product Specific Configuration window. (You access this window by choosing
Device > Phone from Cisco Unified Communications Manager Administration.)
You can view the display settings for a phone from the Power Save Configuration menu on the phone.
For more information, see the “Power Save Configuration Menu” section on page 4-22.
Table 6-1
Display On and Off Configuration Fields
Field
Description
Days Display Not Active Days that the display does not turn on automatically at the time specified in
the Display On Time field.
Choose the day or days from the drop-down list. To choose more than one
day, Ctrl-click each day that you want.
Display On Time
Time each day that the display turns on automatically (except on the days
specified in the Days Display Not Active field).
Enter the time in this field in 24 hour format, where 0:00 is midnight.
For example, to automatically turn the display on at 7:00 a.m., (0700), enter
7:00. To turn the display on at 2:00 p.m. (1400), enter 14:00.
If this field is blank, the display will automatically turn on at 0:00.
Display On Duration
Length of time that the display remains on after turning on at the time
specified in the Display On Time field.
Enter the value in this field in the format hours:minutes.
For example, to keep the display on for 4 hours and 30 minutes after it turns
on automatically, enter 4:30.
If this field is blank, the phone will turn off at the end of the day (0:00).
Note
If Display On Time is 0:00 and the display on duration is blank (or
24:00), the display will remain on continuously.
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Table 6-1
Display On and Off Configuration Fields (continued)
Field
Description
Display Idle Timeout
Length of time that the phone is idle before the display turns off. Applies
only when the display was off as scheduled and was turned on by an end-user
(by pressing a button on the phone or lifting the handset).
Enter the value in this field in the format hours:minutes.
For example, to turn the display off when the phone is idle for 1 hour and 30
minutes after an end-user turns the display on, enter 1:30.
The default value is 0:30.
Display On If Incoming
Call
Disable/enable automatic illumination of the LCD screen when a call is
received.
Default: Disabled
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7
Viewing Model Information, Status, and
Statistics on the Cisco Unified IP Phone
This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7965G
and 7945G to view model information, status messages, network statistics, and firmware information for
the phone:
•
Model Information screen—Displays hardware and software information about the phone. For more
information, see the “Model Information Screen” section on page 7-2.
•
Status menu—Provides access to screens that display the status messages, network statistics, and
firmware versions. For more information, see the “Status Menu” section on page 7-2.
•
Call Statistics screen—Displays counters and statistics for the current call. For more information,
see the “Call Statistics Screen” section on page 7-12.
You can use the information on these screens to monitor the operation of a phone and to assist with
troubleshooting.
You can also obtain much of this information, and obtain other related information, remotely through the
phone’s web page. For more information, see Chapter 8, “Monitoring the Cisco Unified IP Phone
Remotely.”
For more information about troubleshooting the Cisco Unified IP Phone 7965G and 7945G, see
Chapter 9, “Troubleshooting and Maintenance.”
This chapter includes these topics:
•
Model Information Screen, page 7-2
•
Status Menu, page 7-2
•
Call Statistics Screen, page 7-12
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Model Information Screen
Model Information Screen
The Model Information screen includes the options that are described in Table 7-1.
To display the Model Information screen, press the Settings button and then select Model Information.
To exit the Model Information screen, press the Exit softkey.
Table 7-1
Model Information Settings
Option
Description
To Change
Model Number
Model number of the phone.
Display only—Cannot configure.
MAC Address
MAC address of the phone.
Display only—Cannot configure.
Load File
Identifier of the factory-installed load running on the Display only—Cannot configure.
phone.
Boot Load ID
Identifier of the factory-installed load running on the Display only—Cannot configure.
phone.
Serial Number
Serial number of the phone.
CTL
Displays the MD5 hash of the certificate trust list
For more information about this file, refer to
(CTL) file that is installed in the phone. If no CTL Cisco Unified Communications Manager
file is installed on the phone, this field displays No. Security Guide.
(If security is configured for the phone, the CTL file
installs automatically when the phone reboots or
resets).
MIC
Indicates whether a manufacturing installed
certificate (used for the security features) is installed
on the phone (Yes) or is not installed on the phone
(No).
For information about how to manage the MIC
for your phone, refer to the “Using the Certificate
Authority Proxy Function” section in Cisco
Unified Communications Manager Security
Guide.
LSC
Indicates whether a locally significant certificate
(used for the security features) is installed on the
phone (Yes) or is not installed on the phone (No).
For information about how to manage the LSC for
your phone, refer to the “Using the Certificate
Authority Proxy Function” section in Cisco
Unified Communications Manager Security
Guide.
Call Control
Protocol
Indicates whether the phone is running under SCCP See the “Using Cisco Unified IP Phones with
or SIP.
Different Protocols” section on page 2-11.
Display only—Cannot configure.
Status Menu
To display the Status menu, press the Settings button and then select Status.
To exit the Status menu, press the Exit softkey.
The Status menu includes these options, which provide information about the phone and its operation:
•
Status Messages—Displays the Status Messages screen, which shows a log of important system
messages. For more information, see the “Status Messages Screen” section on page 7-3.
•
Network Statistics—Displays the Network Statistics screen, which shows Ethernet traffic statistics.
For more information, see the “Network Statistics Screen” section on page 7-8.
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Status Menu
•
Firmware Versions—Displays the Firmware Versions screen, which shows information about the
firmware running on the phone. For more information, see the “Firmware Versions Screen” section
on page 7-10.
•
Expansion Modules—Displays the Expansion Module(s) screen, which shows information about the
Cisco Unified IP Phone Expansion Module, if connected to the phone. For more information, see
the “Expansion Module Status Screen” section on page 7-11.
Status Messages Screen
The Status Messages screen displays the 10 most recent status messages that the phone has generated.
You can access this screen at any time, even if the phone has not finished starting up. Table 7-2 describes
the status messages that might appear. This table also includes actions you can take to address errors.
To display the Status Messages screen, follow these steps:
Procedure
Step 1
Press the Settings button.
Step 2
Select Status.
Step 3
Select Status Messages.
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To remove current status messages, press the Clear softkey.
To exit the Status Messages screen, press the Exit softkey.
Table 7-2
Status Messages on the Cisco Unified IP Phone 7965G and 7945G
Message
Description
Possible Explanation and Action
BootP server used
The phone obtained its IP address from a None. This message is informational only.
BootP server rather than a DHCP server.
CFG file not found
The name-based and default
configuration file was not found on the
TFTP Server.
The configuration file for a phone is created when the
phone is added to the Cisco Unified Communications
Manager database. If the phone has not been added to the
Cisco Unified Communications Manager database, the
TFTP server generates a CFG File Not Found response.
•
Phone is not registered with
Cisco Unified Communications Manager.
You must manually add the phone to
Cisco Unified Communications Manager if you are not
allowing phones to auto-register. See the “Adding
Phones with Cisco Unified Communications Manager
Administration” section on page 2-11 for details.
•
If you are using DHCP, verify that the DHCP server is
pointing to the correct TFTP server.
•
If you are using static IP addresses, check
configuration of the TFTP server. See the “Network
Configuration Menu” section on page 4-5 for details on
assigning a TFTP server.
CFG TFTP Size
Error
The configuration file is too large for file Power cycle the phone.
system on the phone.
Checksum Error
Downloaded software file is corrupted.
Obtain a new copy of the phone firmware and place it in the
TFTP directory. You should only copy files into this
directory when the TFTP server software is shut down,
otherwise the files may be corrupted.
CTL Installed
A certificate trust list (CTL) file is
installed in the phone.
None. This message is informational only.
CTL update failed
For more information about the CTL file, refer to Cisco
Unified Communications Manager Security Guide.
The phone could not update its certificate Problem with the CTL file on the TFTP server.
trust list (CTL) file.
For more information, refer to Cisco
Unified Communications Manager Security Guide.
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Table 7-2
Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message
Description
DHCP timeout
DHCP server did not respond.
Possible Explanation and Action
•
Network is busy—The errors should resolve
themselves when the network load reduces.
•
No network connectivity between the DHCP server and
the phone—Verify the network connections.
•
DHCP server is down—Check configuration of DHCP
server.
•
Errors persist—Consider assigning a static IP address.
See the “Network Configuration Menu” section on
page 4-5 for details on assigning a static IP address.
Disabled
802.1X Authentication is disabled on the You can enable 802.1X authentication using the Settings >
phone.
Security Configuration > 802.1X Authentication option
on the phone. For more information, see the “802.1X
Authentication and Status” section on page 4-33.
DNS timeout
DNS server did not respond.
DNS unknown host
Duplicate IP
Error update locale
DNS could not resolve the name of the
TFTP server or Cisco Unified
Communications Manager.
Another device is using the IP address
assigned to the phone.
One or more localization files could not
be found in the TFTP directory or were
not valid. The locale was not changed.
•
Network is busy—The errors should resolve
themselves when the network load reduces.
•
No network connectivity between the DNS server and
the phone—Verify the network connections.
•
DNS server is down—Check configuration of DNS
server.
•
Verify that the host names of the TFTP server or
Cisco Unified Communications Manager are
configured properly in DNS.
•
Consider using IP addresses rather than host names.
•
If the phone has a static IP address, verify that you have
not assigned a duplicate IP address. See the “Network
Configuration Menu” section on page 4-5 section for
details.
•
If you are using DHCP, check the DHCP server
configuration.
From Cisco Unified Operating System Administration,
check that the following files are located within the
subdirectories in TFTP File Management:
•
Located in subdirectory with same name as network
locale:
– tones.xml
•
Located in subdirectory with same name as user locale:
– glyphs.xml
– dictionary.xml
– kate.xml
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Table 7-2
Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message
Description
Possible Explanation and Action
Failed
The phone attempted an 802.1X
transaction but authentication failed.
Authentication typically fails because of one of the
following:
File auth error
An error occurred when the phone tried
to validate the signature of a signed file.
This message includes the name of the
file that failed.
•
No shared secret is configured in the phone or
authentication server
•
The shared secret configured in the phone and the
authentication server do not match
•
Phone has not been configured in the authentication
server
•
The file is corrupted. If the file is a phone configuration
file, delete the phone from the
Cisco Unified Communications Manager database
using Cisco Unified Communications Manager
Administration. Then add the phone back to the
Cisco Unified Communications Manager database
using Cisco Unified Communications Manager
Administration.
•
There is a problem with the CTL file and the key for the
server from which files are obtained is bad. In this case,
run the CTL client and update the CTL file, making
sure that the proper TFTP servers are included in this
file.
File not found
The phone cannot locate, on the TFTP
From Cisco Unified Operating System Administration,
server, the phone load file that is
make sure that the phone load file is listed in TFTP File
specified in the phone configuration file. Management.
IP address released
The phone has been configured to release The phone remains idle until it is power cycled or you reset
its IP address.
the DHCP address. See the “Network Configuration Menu”
section on page 4-5 section for details.
Load Auth Failed
The phone could not load a configuration Check that:
file.
• A good version of the configuration file exists on the
applicable server.
Load ID incorrect
Load ID of the software file is of the
wrong type.
•
The phone load file being downloaded has not been
altered or renamed.
•
The phone load type is compatible; for example, you
cannot place a DEV load configuration file on a
REL-signed phone.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
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Table 7-2
Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message
Description
Possible Explanation and Action
Load rejected HC
The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone. See the
“Firmware Versions Screen” section on page 7-10 to verify
the phone setting.
Load Server is
invalid
Indicates an invalid TFTP server
IP address or name in the Load Server
option.
The Load Server setting is not valid. The Load Server
specifies a TFTP server IP address or name from which the
phone firmware can be retrieved for upgrades on the
phones.
Check the Load Server entry (from
Cisco Unified Communications Manager Administration
choose Device > Phone).
No CTL installed
A certificate trust list (CTL) file is not
installed in the phone.
Occurs if security is not configured. If security is
configured, because the CTL file does not exist on the
TFTP server.
For more information, refer to Cisco Unified
Communications Manager Security Guide.
No default router
No DNS server IP
DHCP or static configuration did not
specify a default router.
A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.
•
If the phone has a static IP address, verify that the
default router has been configured. See the “Network
Configuration Menu” section on page 4-5 section for
details.
•
If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP server
configuration.
•
If the phone has a static IP address, verify that the DNS
server has been configured. See the “Network
Configuration Menu” section on page 4-5 section for
details.
•
If you are using DHCP, the DHCP server has not
provided a DNS server. Check the DHCP server
configuration.
Programming Error
The phone failed during programming.
Attempt to resolve this error by power cycling the phone. If
the problem persists, contact Cisco technical support for
additional assistance.
Successful – MD5
The phone attempted an 802.1X
transaction and authentication achieved.
The phone achieved 802.1X authentication.
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Table 7-2
Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message
Description
TFTP access error
TFTP server is pointing to a directory
that does not exist.
Possible Explanation and Action
•
If you are using DHCP, verify that the DHCP server is
pointing to the correct TFTP server.
•
If you are using static IP addresses, check
configuration of TFTP server. See the “Network
Configuration Menu” section on page 4-5 for details on
assigning a TFTP server.
TFTP Error
The phone does not recognize an error
code provided by the TFTP server.
Contact the Cisco TAC.
TFTP file not found
The requested load file (.bin) was not
found in the TFTP directory.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the TFTP directory contains a .bin file
with this load ID as the name.
TFTP server not
authorized
The specified TFTP server could not be
found in the phone’s CTL.
TFTP timeout
TFTP server did not respond.
•
DHCP server has wrong configuration file for TFTP
server.
•
The CTL file was made and then the TFTP server
address changed. In this case, regenerate the CTL file.
•
Network is busy—The errors should resolve
themselves when the network load reduces.
•
No network connectivity between the TFTP server and
the phone—Verify the network connections.
•
TFTP server is down—Check configuration of TFTP
server.
Timed Out
Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X authentication
but timed out due the absence of an
is not configured on the switch.
authenticator.
Version error
The name of the phone load file is
incorrect.
XmlDefault.cnf.xml, Name of the configuration file.
or .cnf.xml
corresponding to the
phone device name
Make sure that the phone load file has the correct name.
None. This is an informational message indicating the
name of the configuration file for the phone.
Network Statistics Screen
The Network Statistics screen displays information about the phone and network performance. Table 7-3
describes the information that appears in this screen.
To display the Network Statistics screen, follow these steps:
Procedure
Step 1
Press the Settings button.
Step 2
Select Status.
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Step 3
Select Network Statistics.
To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey.
To exit the Network Statistics screen, press the Exit softkey.
Table 7-3
Network Statistics Message Components
Item
Description
Rx Frames
Number of packets received by the phone
Tx Frames
Number of packets sent by the phone
Rx Broadcasts
Number of broadcast packets received by the phone
One of the following values:
Cause of the last reset of the phone
Initialized
TCP-timeout
CM-closed-TCP
TCP-Bad-ACK
CM-reset-TCP
CM-aborted-TCP
CM-NAKed
KeepaliveTO
Failback
Phone-Keypad
Phone-Re-IP
Reset-Reset
Reset-Restart
Phone-Reg-Rej
Load Rejected HC
CM-ICMP-Unreach
Phone-Abort
Elapsed Time
Amount of time that has elapsed since the phone last rebooted
Port 1
Link state and connection of the PC port (for example, Auto 100
Mb Full-Duplex means that the PC port is in a link up state and has
auto-negotiated a full-duplex, 100-Mbps connection)
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Table 7-3
Network Statistics Message Components (continued)
Item
Description
Port 2
Link state and connection of the Network port
IPv4
Information on the DHCP status. This includes the following states:
•
CDP BOUND
•
CDP INIT
•
DHCP BOUND
•
DHCP DISABLED
•
DHCP INIT
•
DHCP INVALID
•
DHCP REBINDING
•
DHCP REBOOT
•
DHCP RENEWING
•
DHCP REQUESTING
•
DHCP RESYNC
•
DHCP UNRECOGNIZED
•
DHCP WAITING COLDBOOT TIMEOUT
•
SET DHCP COLDBOOT
•
SET DHCP DISABLED
•
DISABLED DUPLICATE IP
•
SET DHCP FAST
Firmware Versions Screen
The Firmware Versions screen displays information about the firmware version that is running on the
phone. Table 7-4 explains the information that is displayed on this screen.
To display the Firmware Version screen, follow these steps:
Procedure
Step 1
Press the Settings button.
Step 2
Select Status.
Step 3
Select Firmware Versions.
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To exit the Firmware Version screen, press the Exit softkey.
Table 7-4
Firmware Version Information
Item
Description
Load File
Load file running on the phone
App Load ID
Identifies the JAR file running on the phone
JVM Load ID
Identifies the Java Virtual Machine (JVM) running on the phone
OS Load ID
Identifies the operating system running on the phone
Boot Load ID
Identifies the factory-installed load running on the phone
Expansion Module 1
Identifies the load running on the Expansion Module(s), if connected to and
SCCP phone
Expansion Module 2
DSP Load ID
Identifies the digital signal processor (DSP) software version used
Expansion Module Status Screen
The Expansion Module Status screen displays information about each Cisco Unified IP Phone
Expansion Module that is connected to the phone.
Table 7-5 explains the information that is displayed on this screen for each connected expansion module.
You can use this information to troubleshoot the expansion module, if necessary. In the Expansion
Module(s) screen, a statistic preceded by “A” is for the first expansion module. A statistic preceded by
“B” is for the second expansion module.
To display the Expansion Module(s) screen, follow these steps:
Procedure
Step 1
Press the Settings button.
Step 2
Select Status.
Step 3
Select Expansion Module(s).
To exit the Expansion Module(s) screen, press the Exit softkey.
Table 7-5
Expansion Module Statistics
Item
Description
Link State
Overall expansion module status
RX Discarded Bytes
Number of bytes discarded due to errors
RX Length Err
Number of packets discarded due to improper length
RX Checksum Err
Number of packets discarded due to invalid checksum information
RX Invalid Message
Number of packets that have been discarded because a message was invalid
or unsupported
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Table 7-5
Expansion Module Statistics (continued)
Item
Description
TX Retransmit
Number of packets that have been retransmitted to the expansion module
TX Buffer Full
Number of packets discarded because the expansion module was not able
to accept new messages
Call Statistics Screen
You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality
metrics in the following ways:
•
During call—You can view the call information by rapidly pressing the ? button twice.
•
After the call—You can view the call information captured during the last call by displaying the Call
Statistics screen.
Note
You can also remotely view the call statistics information by using a web browser to access the
Streaming Statistics web page. This web page contains additional RTCP statistics not available
on the phone. For more information about remote monitoring, see Chapter 8, “Monitoring the
Cisco Unified IP Phone Remotely.”
A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice
stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops
even though the call is still connected. When the call resumes, a new voice packet stream begins, and the
new call data overwrites the former call data.
To display the Call Statistics screen for information about the last voice stream, follow these steps:
Procedure
Step 1
Press the Settings button.
Step 2
Select Status.
Step 3
Select Call Statistics.
Table 7-6 explains the items displayed in the Call Statistics screen:
Table 7-6
Call Statistics Items
Item
Description
Rcvr Codec
Type of voice stream received (RTP streaming audio from codec): G.729,
G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k.
Sender Codec
Type of voice stream transmitted (RTP streaming audio from codec): G.729,
G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k.
Rcvr Size
Size of voice packets, in milliseconds, in the receiving voice stream (RTP
streaming audio).
Sender Size
Size of voice packets, in milliseconds, in the transmitting voice stream.
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Table 7-6
Call Statistics Items (continued)
Item
Description
Rcvr Packets
Number of RTP voice packets received since voice stream was opened.
Note
Sender Packets
This number is not necessarily identical to the number of RTP voice
packets received since the call began because the call might have
been placed on hold.
Number of RTP voice packets transmitted since voice stream was opened.
Note
This number is not necessarily identical to the number of RTP voice
packets transmitted since the call began because the call might have
been placed on hold.
Avg Jitter
Estimated average RTP packet jitter (dynamic delay that a packet
encounters when going through the network) observed since the receiving
voice stream was opened.
Max Jitter
Maximum jitter observed since the receiving voice stream was opened.
Rcvr Discarded
Number of RTP packets in the receiving voice stream that have been
discarded (bad packets, too late, and so on).
Note
Rcvr Lost Packets
The phone will discard payload type 19 comfort noise packets that
are generated by Cisco Gateways, which will increment this
counter.
Missing RTP packets (lost in transit).
Voice Quality Metrics
MOS LQK
Score that is an objective estimate of the mean opinion score (MOS) for
listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score
is based on audible concealment events due to frame loss in the preceding
8-second interval of the voice stream. For more information, see the
“Monitoring the Voice Quality of Calls” section on page 9-16.
Note
The MOS LQK score can vary based on the type of codec that the
Cisco Unified IP Phone uses.
Avg MOS LQK
Average MOS LQK score observed for the entire voice stream.
Min MOS LQK
Lowest MOS LQK score observed from start of the voice stream.
Max MOS LQK
Baseline or highest MOS LQK score observed from start of the voice
stream.
These codecs provide the following maximum MOS LQK score under
normal conditions with no frame loss:
•
G.711 gives 4.5
•
G.722 gives 4.5
•
G.728/iLBC gives 3.9
•
G.729 A/AB gives 3.8
MOS LQK Version
Version of the Cisco proprietary algorithm used to calculate MOS LQK
scores.
Cumulative Conceal
Ratio
Total number of concealment frames divided by total number of speech
frames received from start of the voice stream.
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Table 7-6
Call Statistics Items (continued)
Item
Description
Interval Conceal Ratio
Ratio of concealment frames to speech frames in preceding 3-second
interval of active speech. If using voice activity detection (VAD), a longer
interval might be required to accumulate 3 seconds of active speech.
Max Conceal Ratio
Highest interval concealment ratio from start of the voice stream.
Conceal Secs
Number of seconds that have concealment events (lost frames) from the
start of the voice stream (includes severely concealed seconds).
Severely Conceal Secs
Number of seconds that have more than 5 percent concealment events (lost
frames) from the start of the voice stream.
Network Protocol
Identifies the current Network Protocol—IPv4.
Latency
1
Estimate of the network latency, expressed in milliseconds. Represents a
running average of the round-trip delay, measured when RTCP receiver
report blocks are received.
1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.
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8
Monitoring the Cisco Unified IP Phone Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety of information about
the phone, including:
•
Device information
•
Network configuration information
•
Network statistics
•
Device logs
•
Streaming statistics
This chapter describes the information that you can obtain from the phone’s web page. You can use this
information to remotely monitor the operation of a phone and to assist with troubleshooting.
You can also obtain much of this information directly from a phone. For more information, see
Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone.”
For more information about troubleshooting the Cisco Unified IP Phone 7965G and 7945G, see
Chapter 9, “Troubleshooting and Maintenance.”
This chapter includes these topics:
•
Accessing the Web Page for a Phone, page 8-2
•
Disabling and Enabling Web Page Access, page 8-3
•
Device Information, page 8-3
•
Network Configuration, page 8-4
•
Network Statistics, page 8-8
•
Device Logs, page 8-11
•
Streaming Statistics, page 8-11
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Accessing the Web Page for a Phone
Accessing the Web Page for a Phone
To access the web page for a Cisco Unified IP Phone, perform these steps.
Note
If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page
Access” section on page 8-3 for more information.
Procedure
Step 1
Step 2
Obtain the IP address of the Cisco Unified IP Phone using one of these methods:
•
Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.
Phones registered with Cisco Unified Communications Manager display the IP address on the Find
and List Phones window and at the top of the Phone Configuration window.
•
On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and then
scroll to the IP Address option.
Open a web browser and enter the following URL, where IP_address is the IP address of the
Cisco Unified IP Phone:
http://IP_address
The web page for a Cisco Unified IP Phone 7965G and 7945G includes these hyperlinks:
•
Device Information—Displays device settings and related information for the phone. For more
information, see the “Device Information” section on page 8-3.
•
Network Configuration—Displays network configuration information and information about other
phone settings. For more information, see the “Network Configuration” section on page 8-4.
•
Network Statistics—Includes the following hyperlinks, which provide information about network
traffic:
– Ethernet Information—Displays information about Ethernet traffic. For more information, see
the “Network Statistics” section on page 8-8.
– Access—Displays information about network traffic to and from the PC port on the phone. For
more information, see the “Network Statistics” section on page 8-8.
– Network—Displays information about network traffic to and from the network port on the
phone. For more information, see the “Network Statistics” section on page 8-8.
•
Device Logs—Includes the following hyperlinks, which provide information that you can use for
troubleshooting:
– Console Logs—Includes hyperlinks to individual log files. For more information, see the
“Device Logs” section on page 8-11.
– Core Dumps—Includes hyperlinks to individual dump files.
– Status Messages—Displays up to the 10 most recent status messages that the phone has
generated since it was last powered up. For more information, see the “Device Logs” section on
page 8-11.
– Debug Display—Displays messages that might be useful to the Cisco TAC if you require
assistance with troubleshooting. For more information, see the “Device Logs” section on
page 8-11.
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Disabling and Enabling Web Page Access
Streaming Statistics—Includes the Stream 1, Stream 2, Stream 3, Stream 4, and Stream 5
hyperlinks, which display a variety of streaming statistics. For more information, see the “Streaming
Statistics” section on page 8-11.
•
Disabling and Enabling Web Page Access
For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you
will prevent access to the web pages that are described in this chapter and to the phone’s User Options
web pages.
To control access to the web pages for a phone, follow these steps from Cisco Unified Communications
Manager Administration.
Procedure
Step 1
Choose Device > Phone.
Step 2
Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.
Step 3
Click the device name to open the Phone Configuration window for the device.
Step 4
From the Web Access drop-down list box, choose one of these options:
Step 5
•
Disabled—Prevents access to web pages for a phone.
•
Enabled—Allows access to web pages for a phone.
Click Update.
Note
Some features, such as Cisco Quality Report Tool, do not function properly without access to
the phone web pages. Disabling web access also affects any serviceability application that relies
on web access.
Device Information
The Device Information area on a phone’s web page displays device settings and related information for
the phone. Table 8-1 describes these items.
To display the Device Information area, access the web page for the phone as described in the “Accessing
the Web Page for a Phone” section on page 8-2, and then click the Device Information hyperlink.
Table 8-1
Device Information Area Items
Item
Description
MAC Address
Media Access Control (MAC) address of the phone
Host Name
Unique, fixed name that is automatically assigned to the phone based on its
MAC address
Phone DN
Directory number assigned to the phone
App Load ID
Identifier of the firmware running on the phone
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Network Configuration
Table 8-1
Device Information Area Items (continued)
Item
Description
Boot Load ID
Identifier of the factory-installed load running on the phone
Version
Version of the firmware running on the phone
Expansion Module 1
Phone load ID for the first Cisco Unified IP Phone Expansion Module
Expansion Module 2
Phone load ID for the second Cisco Unified IP Phone Expansion Module
Hardware Revision
Revision value of the phone hardware
Serial Number
Serial number of the phone
Model Number
Model number of the phone
Message Waiting
Indicates if there is a voice message waiting on any line for this phone
UDI
Displays the following Cisco Unique Device Identifier (UDI) information
about the phone:
•
Device Type—Indicates hardware type. For example, phone displays for
all phone models
•
Device Description—Displays the name of the phone associated with the
indicated model type
•
Product Identifier—Specifies the phone model
•
Version Identifier1—Represents the hardware version of the phone
•
Serial Number—Displays the phone’s unique serial number
Time
Time obtained from the Date/Time Group in Cisco Unified Communications
Manager to which the phone belongs
Time Zone
Timezone obtained from the Date/Time Group in Cisco Unified
Communications Manager to which the phone belongs
Date
Date obtained from the Date/Time Group in Cisco Unified Communications
Manager to which the phone belongs
1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does
not provide this information.
Network Configuration
The Network Configuration area on a phone’s web page displays network configuration information and
information about other phone settings. Table 8-2 describes this information.
You can view and set many of these items from the Network Configuration Menu and the Device
Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, “Configuring
Features, Templates, Services, and Users.”
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Network Configuration
To display the Network Configuration area, access the web page for the phone as described in the
“Accessing the Web Page for a Phone” section on page 8-2, and then click the Network Configuration
hyperlink.
Table 8-2
Network Configuration Area Items
Item
Description
DHCP Server
IP address of the Dynamic Host Configuration Protocol (DHCP) server from
which the phone obtains its IP address.
BOOTP Server
Indicates whether the phone obtains its configuration from a Bootstrap
Protocol (BootP) server.
MAC Address
Media Access Control (MAC) address of the phone.
Host Name
Host name that the DHCP server assigned to the phone.
Domain Name
Name of the Domain Name System (DNS) domain in which the phone
resides.
IP Address
Internet Protocol (IP) address of the phone.
Subnet Mask
Subnet mask used by the phone.
TFTP Server 1
Primary Trivial File Transfer Protocol (TFTP) server used by the phone.
Default Router 1–5
Default router used by the phone (Default Router 1) and optional backup
routers (Default Router 2–5).
DNS Server 1–5
Primary Domain Name System (DNS) server (DNS Server 1) and optional
backup DNS servers (DNS Server 2–5) used by the phone.
Operational VLAN ID
Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco
Catalyst switch in which the phone is a member.
Admin. VLAN ID
Auxiliary VLAN in which the phone is a member.
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Network Configuration
Table 8-2
Network Configuration Area Items (continued)
Item
Description
Unified CM 1-5
Host names or IP addresses, in prioritized order, of the
Cisco Unified Communications Manager servers with which the phone can
register. An item can also show the IP address of an SRST router that is
capable of providing limited Cisco Unified Communications Manager
functionality, if such a router is available.
For an available server, an item will show the Cisco Unified Communications
Manager server IP address and one of the following states:
•
Active—Cisco Unified Communications Manager server from which the
phone is currently receiving call-processing services.
•
Standby—Cisco Unified Communications Manager server to which the
phone switches if the current server becomes unavailable.
•
Blank—No current connection to this Cisco Unified Communications
Manager server.
An item may also include the Survivable Remote Site Telephony (SRST)
designation, which identifies an SRST router capable of providing
Cisco Unified Communications Manager functionality with a limited feature
set. This router assumes control of call processing if all other
Cisco Unified Communications Manager servers become unreachable. The
SRST Cisco Unified Communications Manager always appears last in the list
of servers, even if it is active. You configure the SRST router address in the
Device Pool section in Cisco Unified Communications Manager
Configuration window.
Information URL
URL of the help text that appears on the phone.
Directories URL
URL of the server from which the phone obtains directory information.
Messages URL
URL of the server from which the phone obtains message services.
Services URL
URL of the server from which the phone obtains Cisco Unified IP Phone
services.
DHCP Enabled
Indicates whether DHCP is being used by the phone.
DHCP Address
Released
Indicates the setting of the DHCP Address Released option on the phone’s
Network Configuration menu.
Alternate TFTP
Indicates whether the phone is using an alternative TFTP server.
Idle URL
URL that the phone displays when the phone has not been used for the time
specified by Idle URL Time, and no menu is open.
Idle URL Time
Number of seconds that the phone has not been used and no menu is open
before the XML service specified by Idle URL is activated.
Proxy Server URL
URL of proxy server, which makes HTTP requests to non-local host
addresses on behalf of the phone HTTP client and provides responses from
the non-local host to the phone HTTP client.
Authentication URL
URL that the phone uses to validate requests made to the phone web server.
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Network Configuration
Table 8-2
Network Configuration Area Items (continued)
Item
Description
SW Port Configuration Speed and duplex of the switch port, where:
PC Port Configuration
•
A—Auto Negotiate
•
10H—10-BaseT/half duplex
•
10F—10-BaseT/full duplex
•
100H—100-BaseT/half duplex
•
100F—100-BaseT/full duplex
•
1000H—1000-BaseT/half duplex
•
1000F—1000-BaseT/full duplex
•
No Link—No connection to the switch port
Speed and duplex of the switch port, where:
•
A—Auto Negotiate
•
10H—10-BaseT/half duplex
•
10F—10-BaseT/full duplex
•
100H—100-BaseT/half duplex
•
100F—100-BaseT/full duplex
•
1000H—1000-BaseT/half duplex
•
1000F—1000-BaseT/full duplex
•
No Link—No connection to the PC port
TFTP Server 2
Backup TFTP server that the phone uses if the primary TFTP server is
unavailable.
User Locale
User locale associated with the phone user. Identifies a set of detailed
information to support users, including language, font, date and time
formatting, and alphanumeric keyboard text information.
Network Locale
Network locale associated with the phone user. Identifies a set of detailed
information to support the phone in a specific location, including definitions
of the tones and cadences used by the phone.
Headset enabled
Indicates whether the Headset button is enabled on the phone.
User Locale Version
Version of the user locale loaded on the phone.
Network Locale
Version
Version of the network locale loaded on the phone.
PC Port Disabled
Indicates whether the PC port on the phone is enabled or disabled.
Speaker Enabled
Indicates whether the speakerphone is enabled on the phone.
GARP Enabled
Indicates whether the phone learns MAC addresses from Gratuitous ARP
responses.
Video Capability
Enabled
Indicates whether the phone can participate in video calls when connected to
an appropriately equipped PC.
Voice VLAN Enabled
Indicates whether the phone allows a device attached to the PC port to access
the Voice VLAN.
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Network Statistics
Table 8-2
Network Configuration Area Items (continued)
Item
Description
Auto Line Select
Indicates whether the phone shifts the call focus to incoming calls on all lines.
DSCP for Call Control DSCP IP classification for call control signaling.
DSCP for
Configuration
DSCP IP classification for any phone configuration transfer.
DSCP for Services
DSCP IP classification for phone-based services.
Security Mode
Displays the security mode that is set for the phone.
Web Access Enabled
Indicates whether web access is enabled (Yes) or disabled (No) for the phone.
Span to PC Port
Indicates whether the phone will forward packets transmitted and received on
the network port to the access port.
PC VLAN
VLAN used to identify and remove 802.1P/Q tags from packets sent to the
PC.
Forwarding Delay
Indicates whether the internal switch begins forwarding packets between the
PC port and switched port on the phone when the phone becomes active.
CDP: PC Port
Indicates whether CDP is supported on the PC port.
CDP: SW Port
Indicates whether CDP is supported on the switch xport.
LLDP-MED: SW Port
Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery
(LLDP-MED) is enabled on the switch port.
LLDP: PC Port
Indicates whether Link Layer Discovery Protocol (LLDP) is enabled on the
PC port.
LLDP Power Priority
Advertises the phone’s power priority to the switch, enabling the switch to
appropriately provide power to the phones. Settings include:
LLDP Asset ID
•
Unknown—default
•
Low
•
High
•
Critical
Identifies the asset ID assigned to the phone for inventory management.
Network Statistics
These network statistics areas on a phone’s web page provide information about network traffic on the
phone:
•
Ethernet Information area—Displays information about Ethernet traffic. Table 8-3 describes the
items in this area.
•
Access area—Displays information about network traffic to and from the PC port on the phone.
Table 8-4 describes the items in this area.
•
Network area—Displays information about network traffic to and from the network port on the
phone. Table 8-4 describes the items in this area.
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Network Statistics
To display a network statistics area, access the web page for the phone as described in the “Accessing
the Web Page for a Phone” section on page 8-2, and then click the Ethernet Information, the Access,
and or the Network hyperlink.
Table 8-3
Ethernet Information Area Items
Item
Description
Tx Frames
Total number of packets transmitted by the phone
Tx broadcast
Total number of broadcast packets transmitted by the phone
Tx multicast
Total number of multicast packets transmitted by the phone
Tx unicast
Total number of unicast packets transmitted by the phone
Rx Frames
Total number of packets received by the phone
Rx broadcast
Total number of broadcast packets received by the phone
Rx multicast
Total number of multicast packets received by the phone
Rx unicast
Total number of unicast packets received by the phone
RxPacketNoDes
Total number of shed packets caused by no Direct Memory Access (DMA)
descriptor
Table 8-4
Access Area and Network Area Items
Item
Description
Rx totalPkt
Total number of packets received by the phone
Rx crcErr
Total number of packets received with CRC failed
Rx alignErr
Total number of packets received between 64 and 1522 bytes in length
that have a bad Frame Check Sequence (FCS)
Rx multicast
Total number of multicast packets received by the phone
Rx broadcast
Total number of broadcast packets received by the phone
Rx unicast
Total number of unicast packets received by the phone
Rx shortErr
Total number of FCS error packets or Align error packets received that
are less than 64 bytes in size
Rx shortGood
Total number of good packets received that are less than 64 bytes size
Rx longGood
Total number of good packets received that are greater than 1522 bytes
in size
Rx longErr
Total number of FCS error packets or Align error packets received that
are greater than 1522 bytes in size
Rx size64
Total number of packets received, including bad packets, that are
between 0 and 64 bytes in size
Rx size65to127
Total number of packets received, including bad packets, that are
between 65 and 127 bytes in size
Rx size128to255
Total number of packets received, including bad packets, that are
between 128 and 255 bytes in size
Rx size256to511
Total number of packets received, including bad packets, that are
between 256 and 511 bytes in size
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Network Statistics
Table 8-4
Access Area and Network Area Items (continued)
Item
Description
Rx size512to1023
Total number of packets received, including bad packets, that are
between 512 and 1023 bytes in size
Rx size1024to1518
Total number of packets received, including bad packets, that are
between 1024 and 1518 bytes in size
Rx tokenDrop
Total number of packets dropped due to lack of resources (for example,
FIFO overflow)
Tx excessDefer
Total number of packets delayed from transmitting due to medium being
busy
Tx lateCollision
Number of times that collisions occurred later than 512 bit times after
the start of packet transmission
Tx totalGoodPkt
Total number of good packets (multicast, broadcast, and unicast)
received by the phone
Tx Collisions
Total number of collisions that occurred while a packet was being
transmitted
Tx excessLength
Total number of packets not transmitted because the packet experienced
16 transmission attempts
Tx broadcast
Total number of broadcast packets transmitted by the phone
Tx multicast
Total number of multicast packets transmitted by the phone
LLDP FramesOutTotal
Total number of LLDP frames sent out from the phone
LLDP AgeoutsTotal
Total number of LLDP frames that have been time out in cache
LLDP
FramesDiscardedTotal
Total number of LLDP frames that are discarded when any of the
mandatory TLVs is missing or out of order or contains out of range
string length.
LLDP FramesInErrorsTotal
Total number of LLDP frames that received with one or more detectable
errors
LLDP FramesInTotal
Total number of LLDP frames received on the phone.
LLDP TLVDiscardedTotal
Total number of LLDP TLVs that are discarded.
LLDP
TLVUnrecognizedTotal
Total number of LLDP TLVs that are not recognized on the phone.
CDP Neighbor Device ID
IP address of the neighbor device discovered by CDP protocol.
CDP Neighbor Port
Neighbor device port to which the phone is connected discovered by
CDP protocol.
LLDP Neighbor Device ID
Identifier of a device connected to this port discovered by LLDP
protocol.
LLDP Neighbor IP Address
IP address of the neighbor device discovered by LLDP protocol.
LLDP Neighbor Port
Neighbor device port to which the phone is connected discovered by
LLDP protocol.
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Device Logs
Device Logs
The Device Logs area on a phone’s web page provides information you can use to help monitor and
troubleshoot the phone.
•
Console Logs—Includes hyperlinks to individual log files. The console log files include debug and
error messages received on the phone.
•
Core Dumps—Includes hyperlinks to individual dump files.
•
Status Messages area—Displays up to the 10 most recent status messages that the phone has
generated since it was last powered up. You can also see this information from the Status Messages
screen on the phone. Table 7-2 describes the status messages that can appear.
To display the Status Messages, access the web page for the phone as described in the “Accessing
the Web Page for a Phone” section on page 8-2, and then click the Status Messages hyperlink.
•
Debug Display area—Displays debug messages that might be useful to Cisco TAC if you require
assistance with troubleshooting.
Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A
phone streams information when it is on a a call or running a service that sends or receives audio or data.
The streaming statistics areas on a phone’s web page provide information about the streams. Most calls
use only one stream (Stream 1), but some calls use two or three stream. For example, a barged call uses
Stream 1 and Stream 2.
To display a Streaming Statistics area, access the web page for the phone as described in the “Accessing
the Web Page for a Phone” section on page 8-2, and then click the Stream 1, the Stream 2, the Stream
3, the Stream 4, or the Stream 5 hyperlink.
Table 8-5 describes the items in the Streaming Statistics areas.
Table 8-5
Streaming Statistics Area Items
Item
Description
Remote Address
IP address and UDP port of the destination of the stream.
Local Address
IP address and UPD port of the phone.
Start Time
Internal time stamp indicating when Cisco Unified Communications
Manager requested that the phone start transmitting packets.
Stream Status
Indication of whether streaming is active or not.
Host Name
Unique, fixed name that is automatically assigned to the phone based on its
MAC address.
Sender Packets
Total number of RTP data packets transmitted by the phone since starting this
connection. The value is 0 if the connection is set to receive only mode.
Sender Octets
Total number of payload octets transmitted in RTP data packets by the phone
since starting this connection. The value is 0 if the connection is set to receive
only mode.
Sender Codec
Sender Reports Sent
Type of audio encoding used for the transmitted stream.
1
Number of times the RTCP Sender Reports have been sent.
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Streaming Statistics
Table 8-5
Streaming Statistics Area Items (continued)
Item
Description
Sender Report Time
Sent1
Internal time stamp indicating when a RTCP Sender Report was sent.
Rcvr Lost Packets
Total number of RTP data packets that have been lost since starting receiving
data on this connection. Defined as the number of expected packets less the
number of packets actually received, where the number of received packets
includes any that are late or duplicate. The value displays as 0 if the
connection was set to send-only mode.
Avg Jitter
Estimate of mean deviation of the RTP data packet inter-arrival time,
measured in milliseconds. The value displays as 0 if the connection was set
to send-only mode.
Rcvr Codec
Rcvr Reports Sent
Type of audio encoding used for the received stream.
1
Number of times the RTCP Receiver Reports have been sent.
Rcvr Report Time
Sent1
Internal time stamp indicating when a RTCP Receiver Report was sent.
Rcvr Packets
Total number of RTP data packets received by the phone since starting
receiving data on this connection. Includes packets received from different
sources if this is a multicast call. The value displays as 0 if the connection was
set to send-only mode.
Rcvr Octets
Total number of payload octets received in RTP data packets by the device
since starting reception on the connection. Includes packets received from
different sources if this is a multicast call. The value displays as 0 if the
connection was set to send-only mode.
MOS LQK
Score that is an objective estimate of the mean opinion score (MOS) for
listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is
based on audible concealment events due to frame loss in the preceding
8-second interval of the voice stream. For more information, see the
“Monitoring the Voice Quality of Calls” section on page 9-16.
Note
The MOS LQK score can vary based on the type of codec that the
Cisco Unified IP Phone uses.
Avg MOS LQK
Average MOS LQK score observed for the entire voice stream.
Min MOS LQK
Lowest MOS LQK score observed from start of the voice stream.
Max MOS LQK
Baseline or highest MOS LQK score observed from start of the voice stream.
These codecs provide the following maximum MOS LQK score under normal
conditions with no frame loss:
•
G.711 gives 4.5
•
G.722 gives 4.5
•
G.728/iLBC gives 3.9
•
G.729 A/AB gives 3.8
MOS LQK Version
Version of the Cisco proprietary algorithm used to calculate MOS LQK
scores.
Cumulative Conceal
Ratio
Total number of concealment frames divided by total number of speech
frames received from start of the voice stream.
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Streaming Statistics
Table 8-5
Streaming Statistics Area Items (continued)
Item
Description
Interval Conceal Ratio
Ratio of concealment frames to speech frames in preceding 3-second interval
of active speech. If using voice activity detection (VAD), a longer interval
might be required to accumulate 3 seconds of active speech.
Max Conceal Ratio
Highest interval concealment ratio from start of the voice stream.
Conceal Secs
Number of seconds that have concealment events (lost frames) from the start
of the voice stream (includes severely concealed seconds).
Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost
frames) from the start of the voice stream.
Latency1
Estimate of the network latency, expressed in milliseconds. Represents a
running average of the round-trip delay, measured when RTCP receiver report
blocks are received.
Max Jitter
Maximum value of instantaneous jitter, in milliseconds.
Sender Size
RTP packet size, in milliseconds, for the transmitted stream.
Sender Reports
Received1
Number of times RTCP Sender Reports have been received.
Sender Report Time
Received1
Last time at which an RTCP Sender Report was received.
Rcvr Size
RTP packet size, in milliseconds, for the received stream.
Rcvr Discarded
RTP packets received from network but discarded from jitter buffers.
Rcvr Reports
Received1
Number of times RTCP Receiver Reports have been received.
Rcvr Report Time
Received1
Last time at which an RTCP Receiver Report was received.
Voice Quality Metrics
MOS LQK
Score that is an objective estimate of the mean opinion score (MOS) for
listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is
based on audible concealment events due to frame loss in the preceding
8-second interval of the voice stream. For more information, see the
“Monitoring the Voice Quality of Calls” section on page 9-16.
Note
The MOS LQK score can vary based on the type of codec that the
Cisco Unified IP Phone uses.
Avg MOS LQK
Average MOS LQK score observed for the entire voice stream.
Min MOS LQK
Lowest MOS LQK score observed from start of the voice stream.
Max MOS LQK
Baseline or highest MOS LQK score observed from start of the voice stream.
These codecs provide the following maximum MOS LQK score under normal
conditions with no frame loss:
•
G.711 gives 4.5
•
G.722 gives 4.5
•
G.728/iLBC gives 3.9
•
G.729 A/AB gives 3.8
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Streaming Statistics
Table 8-5
Streaming Statistics Area Items (continued)
Item
Description
MOS LQK Version
Version of the Cisco proprietary algorithm used to calculate MOS LQK
scores.
Cmltve Conceal Ratio
Total number of concealment frames divided by total number of speech
frames received from start of the voice stream.
Interval Conceal Ratio
Ratio of concealment frames to speech frames in preceding 3-second interval
of active speech. If using voice activity detection (VAD), a longer interval
might be required to accumulate 3 seconds of active speech.
Max Conceal Ratio
Highest interval concealment ratio from start of the voice stream.
Conceal Secs
Number of seconds that have concealment events (lost frames) from the start
of the voice stream (includes severely concealed seconds).
Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost
frames) from the start of the voice stream.
1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.
Related Topics
•
“Configuring Settings on the Cisco Unified IP Phone” chapter
•
“Configuring Features, Templates, Services, and Users” chapter
•
“Call Statistics Screen” section on page 7-12
•
“Monitoring the Voice Quality of Calls” section on page 9-16
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9
Troubleshooting and Maintenance
This chapter provides information that can assist you in troubleshooting problems with your Cisco
Unified IP Phone 7965G and 7945G or with your IP telephony network. It also explains how to clean
and maintain your phone.
For additional troubleshooting information, refer to the Using the 79xx Status Information For
Troubleshooting tech note. That document is available to registered Cisco.com users at this URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
If you need additional assistance to resolve an issue, see the “Obtaining Documentation, Obtaining
Support, and Security Guidelines” section on page xiii.
This chapter includes these topics:
•
Resolving Startup Problems, page 9-1
•
Cisco Unified IP Phone Resets Unexpectedly, page 9-6
•
Troubleshooting Cisco Unified IP Phone Security, page 9-9
•
General Troubleshooting Tips, page 9-10
•
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module, page 9-14
•
Resetting or Restoring the Cisco Unified IP Phone, page 9-14
•
Using the Quality Report Tool, page 9-16
•
Monitoring the Voice Quality of Calls, page 9-16
•
Where to Go for More Troubleshooting Information, page 9-18
•
Cleaning the Cisco Unified IP Phone, page 9-19
Resolving Startup Problems
After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified
Communications Manager, the phone should start up as described in the “Verifying the Phone Startup
Process” section on page 3-12. If the phone does not start up properly, see the following sections for
troubleshooting information:
•
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process, page 9-2
•
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager, page 9-2
•
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-6
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Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup
Process
When you connect a Cisco Unified IP Phone into the network port, the phone should go through its
normal startup process as described in the “Verifying the Phone Startup Process” section on page 3-12,
and the LCD screen should display information. If the phone does not go through the startup process,
the cause may be faulty cables, bad connections, network outages, lack of power, and so on. Or, the
phone may not be functional.
To determine whether the phone is functional, follow these suggestions to systematically eliminate these
other potential problems:
1.
Verify that the network port is functional:
– Exchange the Ethernet cables with cables that you know are functional.
– Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this
network port to verify the port is active.
– Connect the Cisco Unified IP Phone that will not start up to a different network port that is
known to be good.
– Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch,
eliminating the patch panel connection in the office.
2.
Verify that the phone is receiving power:
– If you are using external power, verify that the electrical outlet is functional.
– If you are using in-line power, use the external power supply instead.
– If you are using the external power supply, switch with a unit that you know to be functional.
– Make sure that the phone is connected to a switch that supports IEEE 802.3af Class 3 (15.4 W
in-line power at the switch port). For more information, see the “Providing Power to the Phone”
section on page 2-3.
3.
If the phone still does not start up properly, power up the phone with the handset off-hook. When
the phone is powered up in this way, it attempts to launch a backup software image.
4.
If the phone still does not start up properly, perform a factory reset of the phone. For instructions,
see the “Performing a Factory Reset” section on page 9-15.
If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any
characters after at least five minutes, contact a Cisco technical support representative for additional
assistance.
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco
Unified Communications Manager
If the phone proceeds past the first stage of the startup process (LED buttons flashing on and off) but
continues to cycle through the messages displaying on the LCD screen, the phone is not starting up
properly. The phone cannot successfully start up unless it is connected to the Ethernet network and it has
registered with a Cisco Unified Communications Manager server.
These sections can assist you in determining the reason the phone is unable to start up properly:
•
Identifying Error Messages, page 9-3
•
Checking Network Connectivity, page 9-3
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Resolving Startup Problems
•
Verifying TFTP Server Settings, page 9-3
•
Verifying IP Addressing and Routing, page 9-3
•
Verifying DNS Settings, page 9-4
•
Verifying Cisco Unified Communications Manager Settings, page 9-4
•
Cisco CallManager and TFTP Services Are Not Running, page 9-4
•
Creating a New Configuration File, page 9-5
•
Registering the Phone with Cisco Unified Communications Manager, page 9-5
Identifying Error Messages
As the phone cycles through the startup process, you can access status messages that might provide you
with information about the cause of a problem. See the “Status Messages Screen” section on page 7-3
for instructions about accessing status messages and for a list of potential errors, their explanations, and
their solutions.
Checking Network Connectivity
If the network is down between the phone and the TFTP server or Cisco Unified Communications
Manager, the phone cannot start up properly. Ensure that the network is currently running.
Verifying TFTP Server Settings
You can determine the IP address of the TFTP server used by the phone by pressing the Settings button
on the phone, choosing Network Configuration > IPv4 Configuration), and scrolling to the TFTP
Server 1 option.
If you have assigned a static IP address to the phone, you must manually enter a setting for the TFTP
Server 1 option. See the “Network Configuration Menu” section on page 4-5 for instructions.
If you are using DHCP, the phone obtains the address for the TFTP server from the DHCP server. Check
the IP address configured in Option 150.
You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if the
phone was recently moved from one location to another. See the “Network Configuration Menu” section
on page 4-5 for instructions.
Verifying IP Addressing and Routing
You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP
server should provide these values. If you have assigned a static IP address to the phone, you must enter
these values manually.
On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and look at
the following options:
•
DHCP Server—If you have assigned a static IP address to the phone, you do not need to enter a value
for the DHCP Server option. However, if you are using a DHCP server, this option must have a value.
If it does not, check your IP routing and VLAN configuration. Refer to Troubleshooting Switch Port
Problems, available at this URL: http://www.cisco.com/warp/customer/473/53.shtml
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Resolving Startup Problems
•
IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone,
you must manually enter settings for these options. See the “Network Configuration Menu” section
on page 4-5 for instructions.
If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to Understanding
and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks, available at this URL:
http://www.cisco.com/warp/customer/473/100.html#41
Verifying DNS Settings
If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you
must ensure that you have specified a DNS server. Verify this setting by pressing the Settings button on
the phone, choosing Network Configuration, and scrolling to the DNS Server 1 option. You should also
verify that there is a CNAME entry in the DNS server for the TFTP server and for the
Cisco Unified Communications Manager system.
You must also ensure that DNS is configured to do reverse look-ups.
Verifying Cisco Unified Communications Manager Settings
On the Cisco Unified IP Phone, press the Settings button, choose Device Configuration, and look at the
Unified CM Configuration options. The Cisco Unified IP Phone attempts to open a TCP connection to
all the Cisco Unified Communications Manager servers that are part of the assigned
Cisco Unified Communications Manager group. If none of these options contain IP addresses or show
Active or Standby, the phone is not properly registered with Cisco Unified Communications Manager.
See the “Registering the Phone with Cisco Unified Communications Manager” section on page 9-5 for
tips on resolving this problem.
Cisco CallManager and TFTP Services Are Not Running
If the Cisco Unified Communications Manager or TFTP services are not running, phones may not be
able to start up properly. However, in such a situation, it is likely that you are experiencing a system-wide
failure, and other phones and devices are unable to start up properly.
If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone
calls will be affected. If the TFTP service is not running, many devices will not be able to start up
successfully.
To start a service, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability
from the Navigation drop-down list and click Go.
Step 2
Choose Tools > Control Center - Feature Services.
Step 3
Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The window displays the service names for the server that you chose, the status of the services, and a
service control panel to start or stop a service.
Step 4
If a service has stopped, click its radio button and then click the Start button.
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Resolving Startup Problems
The Service Status symbol changes from a square to an arrow.
Note
A service must be activated before it can be started or stopped. To activate a service, choose Tools >
Service Activation.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in this chapter do not
resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone
experiencing problems.
Step 2
Choose Delete to remove the phone from the Cisco Unified Communications Manager database.
Step 3
Add the phone back to the Cisco Unified Communications Manager database. See the “Adding Phones
to the Cisco Unified Communications Manager Database” section on page 2-8 for details.
Step 4
Power cycle the phone.
Note
•
When you remove a phone from the Cisco Unified Communications Manager database, its
configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The
phone’s directory number or numbers remain in the Cisco Unified Communications Manager
database. They are called “unassigned DNs” and can be used for other devices. If unassigned DNs
are not used by other devices, delete them from the Cisco Unified Communications Manager
database. You can use the Route Plan Report to view and delete unassigned reference numbers.
Refer to Cisco Unified Communications Manager Administration Guide for more information.
•
Changing the buttons on a phone button template, or assigning a different phone button template to
a phone, may result in directory numbers that are no longer accessible from the phone. The directory
numbers are still assigned to the phone in the Cisco Unified Communications Manager database, but
there is no button on the phone with which calls can be answered. These directory numbers should
be removed from the phone and deleted if necessary.
Registering the Phone with Cisco Unified Communications Manager
A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the
phone has been added to the server or if auto-registration is enabled. Review the information and
procedures in the “Adding Phones to the Cisco Unified Communications Manager Database” section on
page 2-8 to ensure that the phone has been added to the Cisco Unified Communications Manager
database.
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Cisco Unified IP Phone Resets Unexpectedly
To verify that the phone is in the Cisco Unified Communications Manager database, choose Device >
Phone > Find from Cisco Unified Communications Manager Administration to search for the phone
based on its MAC Address. For information about determining a MAC address, see the “Determining
the MAC Address of a Cisco Unified IP Phone” section on page 2-13.
If the phone is already in the Cisco Unified Communications Manager database, its configuration file
may be damaged. See the “Creating a New Configuration File” section on page 9-5 for assistance.
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
If a phone is unable to obtain an IP address when it starts up, the phone may be not be on the same
network or VLAN as the DHCP server, or the switch port to which the phone is connected may be
disabled.
Make sure that the network or VLAN to which the phone is connected has access to the DHCP server,
and make sure that the switch port is enabled.
Cisco Unified IP Phone Resets Unexpectedly
If users report that their phones are resetting during calls or while idle on their desk, you should
investigate the cause. If the network connection and Cisco Unified Communications Manager
connection are stable, a Cisco Unified IP Phone should not reset on its own.
Typically, a phone resets if it has problems connecting to the Ethernet network or to
Cisco Unified Communications Manager. These sections can help you identify the cause of a phone
resetting in your network:
•
Verifying the Physical Connection, page 9-7
•
Identifying Intermittent Network Outages, page 9-7
•
Verifying DHCP Settings, page 9-7
•
Checking Static IP Address Settings, page 9-7
•
Verifying Voice VLAN Configuration, page 9-7
•
Verifying that the Phones Have Not Been Intentionally Reset, page 9-8
•
Eliminating DNS or Other Connectivity Errors, page 9-8
•
Checking Power Connection, page 9-8
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Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection
Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example,
check whether the particular port or switch to which the phone is connected is down and that the switch
is not rebooting. Also make sure that there are no cable breaks.
Identifying Intermittent Network Outages
Intermittent network outages affect data and voice traffic differently. Your network might have been
experiencing intermittent outages without detection. If so, data traffic can resend lost packets and verify
that packets are received and transmitted. However, voice traffic cannot recapture lost packets. Rather
than retransmitting a lost network connection, the phone resets and attempts to reconnect its network
connection.
If you are experiencing problems with the voice network, you should investigate whether an existing
problem is simply being exposed.
Verifying DHCP Settings
Follow this process to help determine if the phone has been properly configured to use DHCP:
1.
Verify that you have properly configured the phone to use DHCP. See the “Network Configuration
Menu” section on page 4-5 for more information.
2.
Verify that the DHCP server has been set up properly.
3.
Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
Checking Static IP Address Settings
If the phone has been assigned a static IP address, verify that you have entered the correct settings. See
the “Network Configuration Menu” section on page 4-5 for more information.
Verifying Voice VLAN Configuration
If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following
extensive web surfing on a computer connected to same switch as phone), it is likely that you do not have
a voice VLAN configured.
Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic. See the
“Understanding How the Cisco Unified IP Phone Interacts with the VLAN” section on page 2-2 for
details.
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Cisco Unified IP Phone Resets Unexpectedly
Verifying that the Phones Have Not Been Intentionally Reset
If you are not the only administrator with access to Cisco Unified Communications Manager, you should
verify that no one else has intentionally reset the phones.
You can check whether a Cisco Unified IP Phone received a command from
Cisco Unified Communications Manager to reset by pressing the Settings button on the phone and
choosing Status > Network Statistics. If the phone was recently reset one of these messages appears:
•
Reset-Reset—Phone closed due to receiving a Reset/Reset from Cisco Unified Communications
Manager Administration.
•
Reset-Restart—Phone closed due to receiving a Reset/Restart from Cisco Unified Communications
Manager Administration.
Eliminating DNS or Other Connectivity Errors
If the phone continues to reset, follow these steps to eliminate DNS or other connectivity errors:
Procedure
Step 1
Use the Erase softkey to reset phone settings to their default values. See the “Resetting or Restoring the
Cisco Unified IP Phone” section on page 9-14 for details.
Step 2
Modify DHCP and IP settings:
a.
Disable DHCP. See the “Network Configuration Menu” section on page 4-5 for instructions.
b.
Assign static IP values to the phone. See the “Network Configuration Menu” section on page 4-5 for
instructions. Use the same default router setting used for other functioning Cisco Unified IP Phones.
c.
Assign TFTP server. See the “Network Configuration Menu” section on page 4-5 for instructions.
Use the same TFTP server used for other functioning Cisco Unified IP Phones.
Step 3
On the Cisco Unified Communications Manager server, verify that the local host files have the correct
Cisco Unified Communications Manager server name mapped to the correct IP address.
Step 4
From Cisco Unified Communications Manager, choose System > Server and verify that the server is
referred to by its IP address and not by its DNS name.
Step 5
From Cisco Unified Communications Manager, choose Device > Phone and verify that you have
assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a
MAC address, see the “Determining the MAC Address of a Cisco Unified IP Phone” section on
page 2-13.
Step 6
Power cycle the phone.
Checking Power Connection
In most cases, a phone will restart if it powers up by using external power but loses that connection and
switches to PoE. Similarly, a phone may restart if it powers up by using PoE and then gets connected to
an external power supply.
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Troubleshooting Cisco Unified IP Phone Security
Troubleshooting Cisco Unified IP Phone Security
Table 9-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone.
For information relating to the solutions for any of these issues, and for additional troubleshooting
information about security, refer to Cisco Unified Communications Manager Security Guide.
Table 9-1
Cisco Unified IP Phone Security Troubleshooting
Problem
Possible Cause
CTL File Problems
Device authentication error.
CTL file does not have a Cisco Unified Communications
Manager certificate or has an incorrect certificate.
Phone cannot authenticate CTL file.
The security token that signed the updated CTL file does
not exist in the CTL file on the phone.
Phone cannot authenticate any of the
There is a bad TFTP record.
configuration files other than the CTL file.
Phone reports TFTP authorization failure.
•
The TFTP address for the phone does not exist in the
CTL file.
•
If you created a new CTL file with a new TFTP
record, the existing CTL file on the phone may not
contain a record for the new TFTP server.
Phone does not register with
Cisco Unified Communications Manager.
The CTL file does not contain the correct information for
the Cisco Unified Communications Manager server.
Phone does not request signed
configuration files.
The CTL file does not contain any TFTP entries with
certificates.
802.1X Enabled on Phone but Not Authenticating
Phone cannot obtain a DHCP-assigned IP
address.
Phone does not register with
Cisco Unified Communications Manager.
These errors typically indicate that 802.1X
authentication is enabled on the phone, but the phone is
unable to authenticate.
1.
Verify that you have properly configured the
required components (see the “Supporting 802.1X
Authentication on Cisco Unified IP Phones” section
on page 1-16 for more information).
2.
Confirm that the shared secret is configured on the
phone (see the“802.1X Authentication and Status”
section on page 4-33 for more information).
Phone status display as “Configuring IP” or
“Registering”.
802.1X Authentication Status displays as
“Held” (see the “802.1X Authentication
and Status” section on page 4-33 for more
details).
Status menu displays 802.1X status as
“Failed” (see the “Status Menu” section on
page 7-2 for more details).
– If the shared secret is configured, verify that you
have the same shared secret entered on the
authentication server.
– If the shared secret is not configured, enter it,
and ensure that it matches the one on the
authentication server.
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General Troubleshooting Tips
Table 9-1
Cisco Unified IP Phone Security Troubleshooting (continued)
Problem
Possible Cause
802.1X Not Enabled
Phone cannot obtain a DHCP-assigned IP
address
Phone does not register with
Cisco Unified Communications Manager
These errors typically indicate that 802.1X
authentication is not enabled on the phone. To enable it,
see the “802.1X Authentication and Status” section on
page 4-33.
Phone status display as “Configuring IP” or
“Registering”
802.1X Authentication Status displays as
“Disabled”
Status menu displays DHCP status as
timing out
Factory Reset Deleted 802.1X Shared Secret
Phone cannot obtain a DHCP-assigned IP
address
These errors typically indicate that the phone has
completed a factory reset (see the “Performing a Factory
Reset” section on page 9-15) while 802.1X was enabled.
Phone does not register with
A factory reset deletes the shared secret, which is
Cisco Unified Communications Manager
required for 802.1X authentication and network access.
Phone status display as “Configuring IP” or To resolve this, you have two options:
“Registering”
• Temporarily disable 802.1X authentication on the
Cannot access phone menus to verify
switch.
802.1X status
• Temporarily move the phone to a network
environment that is not using 802.1X authentication.
Once the phone starts up normally in one of these
conditions, you can access the 802.1X configuration
menus and re-enter the shared secret (see the “802.1X
Authentication and Status” section on page 4-33).
General Troubleshooting Tips
Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone.
Table 9-2
Cisco Unified IP Phone Troubleshooting
Summary
Explanation
Daisy-chaining IP phones
Daisy chaining (connecting an IP phone to another IP phone through
the access port) is not supported. Each IP phone should directly
connect to a switch port.
Poor quality when calling
In Cisco Unified Communications Manager, you can configure the
mobile phones using the G.729 network to use the G.729 protocol (the default is G.711). When using
protocol
G.729, calls between an IP phone and a mobile phone will have poor
voice quality. Use G.729 only when absolutely necessary.
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Table 9-2
Cisco Unified IP Phone Troubleshooting (continued)
Summary
Explanation
Prolonged broadcast storms
A prolonged Layer 2 broadcast storm (lasting several minutes) on the
cause IP phones to reset, or be voice VLAN may cause IP phones to reset, lose an active call, or be
unable to make or answer a call unable to initiate or answer a call. Phones may not come up until a
broadcast storm ends.
Moving a network connection If you are powering your phone through the network connection, you
from the phone to a workstation must be careful if you decide to unplug the phone’s network
connection and plug the cable into a desktop computer.
Caution
The computer’s network card cannot receive power
through the network connection; if power comes through
the connection, the network card can be destroyed. To
protect a network card, wait 10 seconds or longer after
unplugging the cable from the phone before plugging it
into a computer. This delay gives the switch enough time
to recognize that there is no longer a phone on the line and
to stop providing power to the cable.
Changing the telephone
configuration
By default, the network configuration options are locked to prevent
users from making changes that could impact their network
connectivity. You must unlock the network configuration options
before you can configure them. See the “Unlocking and Locking
Options” section on page 4-3 for details.
LCD display issues
If the display appears to have rolling lines or a wavy pattern, it might
be interacting with certain types of older fluorescent lights in the
building. Moving the phone away from the lights, or replacing the
lights, should resolve the problem.
Dual-Tone Multi-Frequency
(DTMF) delay
When you are on a call that requires keypad input, if you press the
keys too quickly, some of them might not be recognized.
Codec mismatch between the
phone and another device
The RxType and the TxType statistics show the codec that is being
used for a conversation between this Cisco Unified IP phone and the
other device. The values of these statistics should match. If they do
not, verify that the other device can handle the codec conversation, or
a transcoder is in place to handle the service.
See the “Call Statistics Screen” section on page 7-12 for information
about displaying these statistics.
Sound sample mismatch
The RxSize and the TxSize statistics show the size of the voice
between the phone and another packets that are being used in a conversation between this
device
Cisco Unified IP phone and the other device. The values of these
statistics should match.
See the “Call Statistics Screen” section on page 7-12 for information
about displaying these statistics.
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Table 9-2
Cisco Unified IP Phone Troubleshooting (continued)
Summary
Explanation
Gaps in voice calls
Check the AvgJtr and the MaxJtr statistics. A large variance between
these statistics might indicate a problem with jitter on the network or
periodic high rates of network activity.
See the “Call Statistics Screen” section on page 7-12 for information
about displaying these statistics.
Loopback condition
A loopback condition can occur when the following conditions are
met:
•
The SW Port Configuration option in the Network Configuration
menu on the phone is set to 10 Half
(10-BaseT/half duplex)
•
The phone receives power from an external power supply
•
The phone is powered down (the power supply is disconnected)
In this case, the switch port on the phone can become disabled and
the following message will appear in the switch console log:
HALF_DUX_COLLISION_EXCEED_THRESHOLD
To resolve this problem, re-enable the port from the switch.
One-way audio
When at least one person in a call does not receive audio, IP
connectivity between phones is not established. Check the
configurations in routers and switches to ensure that IP connectivity
is properly configures.
Peer Firmware Sharing fails.
If the Peer Firmware Sharing fails, the phone will default to using the
TFTP server to download firmware. Access the log messages stored
on the remote logging machine to help debug the Peer Firmware
Sharing feature.
Note
Cisco VT Advantage/Unified
Video Advantage (CVTA)
These log messages are different than the log messages sent
to the phone log.
If you are having problems getting CVTA to work, make sure that the
PC Port is enabled, and that CDP is enabled on the PC port.
See Network Configuration Menu, page 4-5 for more information.
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Table 9-2
Cisco Unified IP Phone Troubleshooting (continued)
Summary
Explanation
Phone call cannot be
established
The phone does not have a DHCP IP address, is unable to register to
Cisco Unified Communications Manager, and shows a Configuring
IP or Registering message.
Verify the following:
1.
The Ethernet cable is attached.
2.
The Cisco CallManager service is running on the Cisco Unified
Communications Manager server.
3.
Both phones are registered to the same Cisco Unified
Communications Manager.
4.
Audio server debug and capture logs are enabled for both
phones. If needed, enable Java debug.
Call established with the iLBC Call statistics display does not show iLBC as the receiver/sender
protocol does not show that the codec.
iLBC codec is being used
1. Check the following by using Cisco Unified Communications
Manager Administration:
– Both phones are in the iLBC device pool.
– The iLBC device pool is configured with the iLBC region.
– The iLBC region is configured with the iLBC codec.
2.
Capture a sniffer trace between the phone and Cisco Unified
Communications Manager and verify that SCCP messages,
OpenReceiveChannel, and StationMediaTransmit messages
have media payload type value equal to 86. If so, the problem is
with the phone; otherwise, the problem is with the Cisco Unified
Communications Manager configuration.
3.
Enable audio server debug and capture logs from both phones. If
needed, enable Java debug.
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General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
General Troubleshooting Tips for the Cisco Unified IP Phone
Expansion Module
Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion
Module.
Table 9-3
Cisco Unified IP Phone Expansion Module Troubleshooting
Problem
Solution
No display on the Cisco Unified IP
Phone Expansion Module.
Verify that all of the cable connections are correct.
Verify that you have power to the Cisco Unified IP Phone
Expansion Module.
Lighted buttons on the first Cisco
Verify that the Cisco Unified IP Phone Expansion Module is
Unified IP Phone Expansion Module configured in Cisco Unified Communications Manager.
are all red.
Lighted buttons on the second Cisco Verify that the Cisco Unified IP Phone Expansion Module is
Unified IP Phone Expansion Module configured in Cisco Unified Communications Manager.
are all amber.
Resetting or Restoring the Cisco Unified IP Phone
There are two methods for resetting or restoring the Cisco Unified IP Phone:
•
Performing a Basic Reset, page 9-14
•
Performing a Factory Reset, page 9-15
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
Table 9-4 describes the ways to perform a basic reset. You can reset a phone with any of these operations
any time after the phone has started up. Choose the operation that is appropriate for your situation.
Table 9-4
Basic Reset Methods
Operation
Performing
Restart phone
From the Main screen, press Settings to displays
the Settings menu, then press **#**.
Note
Explanation
Resets any user and network configuration
changes that you have made but that the phone has
not written to its flash memory to previously saved
This basic reset sequence also works from
settings, then restarts the phone.
any other screen that does not accept user
input.
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Resetting or Restoring the Cisco Unified IP Phone
Table 9-4
Basic Reset Methods (continued)
Operation
Performing
Explanation
Erase softkey
From the Settings menu, unlock phone options
Resets user and network configuration settings to
(see the “Unlocking and Locking Options” section their default values, deletes the CTL file from the
phone, and restarts the phone.
on page 4-3). Then press the Erase softkey.
From the Network Configuration menu, unlock
phone options (see the “Unlocking and Locking
Options” section on page 4-3). The press the Erase
softkey.
Resets network configuration settings to their
default values and resets the phone. (This method
causes DHCP reconfigure the IP address of the
phone.)
From the Security Configuration menu, unlock
phone options (see the “Unlocking and Locking
Options” section on page 4-3). Then press the
Erase softkey.
Deletes the CTL file from the phone and restarts
the phone.
Performing a Factory Reset
When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or
reset to its default value:
•
CTL file—Erased
•
LSC—Erased
•
User configuration settings—Reset to default values
•
Network configuration settings—Reset to default values
•
Call histories—Erased
•
Locale information—Reset to default values
•
Phone application—Erased (phone recovers by loading the term45.default.loads file or the
term65.default.loads file, depending on the phone model)
Before you perform a factory reset, ensure that the following conditions are met:
•
The phone must be on a DHCP-enabled network.
•
A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.
•
The term45.default.loads file or the term65.default.loads file and the files specified in that file
should be available on the TFTP server that is specified by the DHCP packet.
To perform a factory reset of a phone, perform the following steps:
Procedure
Step 1
Unplug the power cable from the phone and then plug it back in.
The phone begins its power-up cycle.
Step 2
While the phone is powering up, and before the Speaker button flashes on and off,
press and hold #.
Continue to hold # until each line button flashes on and off in sequence in amber.
Step 3
Release # and press 123456789*0#.
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Using the Quality Report Tool
You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not
take place.
After you press these keys, the line buttons on the phone flash red, and the phone goes through the
factory reset process.
Do not power down the phone until it completes the factory reset process, and the main screen appears.
Using the Quality Report Tool
The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the
Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications
Manager installation.
You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems
with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco
Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook
states.
When a user presses the QRT softkey, a list of problem categories appears. The user selects the
appropriate problem category, and this feedback is logged in an XML file. Actual information logged
depends on the user selection, and whether the destination device is a Cisco Unified IP Phone.
For more information about using QRT, refer to Cisco Unified Communications Manager Features and
Services Guide.
Monitoring the Voice Quality of Calls
To measure the voice quality of calls that are sent and received within the network, Cisco Unified IP
Phones use these statistical metrics that are based on concealment events. The DSP plays concealment
frames to mask frame loss in the voice packet stream.
•
Concealment Ratio metrics—Show the ratio of concealment frames over total speech frames. An
interval conceal ratio is calculated every 3 seconds.
•
Concealed Second metrics—Show the number of seconds in which the DSP plays concealment
frames due to lost frames. A severely “concealed second” is a second in which the DSP plays more
than five percent concealment frames.
•
MOS-LQK metrics—Use a numeric score to estimate the relative voice listening quality. The Cisco
Unified IP Phone calculates the mean opinion score (MOS) for listening quality (LQK) based
audible concealment events due to frame loss in the preceding 8 seconds, and includes perceptual
weighting factors such as codec type and frame size.
MOS LQK scores are produced by a Cisco proprietary algorithm, Cisco Voice Transmission Quality
(CVTQ) index. Depending on the MOS LQK version number, these scores might be compliant with
the International Telecommunications Union (ITU) standard P.564. This standard defines evaluation
methods and performance accuracy targets that predict listening quality scores based on observation
of actual network impairment.
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Monitoring the Voice Quality of Calls
Note
Concealment ratio and concealment seconds are primary measurements based on frame loss while MOS
LQK scores project a “human-weighted” version of the same information on a scale from 5 (excellent)
to 1 (bad) for measuring listening quality.
Listening quality scores (MOS LQK) relate to the clarity or sound of the received voice signal.
Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that
degrade the natural flow of conversation.
You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen
(see the “Call Statistics Screen” section on page 7-12) or remotely by using Streaming Statistics (see the
“Monitoring the Cisco Unified IP Phone Remotely” chapter).
Using Voice Quality Metrics
To use the metrics for monitoring voice quality, note the typical scores under normal conditions of zero
packet loss and use the metrics as a baseline for comparison.
It is important to distinguish significant changes from random changes in metrics. Significant changes
are scores that change about 0.2 MOS or greater and persist in calls that last longer than 30 seconds.
Conceal Ratio changes should indicate greater than 3 percent frame loss.
MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following
codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss:
Note
•
G.711 gives 4.5
•
G.722 gives 4.5
•
G.728/iLBC gives 3.9
•
G.729 A/AB gives 3.8
•
CVTQ does not support wideband (7 kHz) speech codecs, as ITU has not defined the extension of
the technique to wideband. Therefore, MOS scores that correspond to G.711 performance are
reported for G.722 calls to allow basic quality monitoring, rather than not reporting an MOS score.
•
Reporting G.711-scale MOS scores for wideband calls through the use of CVTQ allows basic
quality classifications to be indicated as good/normal or bad/abnormal. Calls with high scores
(approximately 4.5) indicate high quality/low packet loss, and lower scores (approximately 3.5)
indicate low quality/high packet loss.
•
Unlike MOS, the Conceal Ratio and Concealed Seconds metrics remain valid and useful for both
wideband and narrowband calls.
A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no
loss.
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Where to Go for More Troubleshooting Information
Troubleshooting Tips
When you observe significant and persistent changes to metrics, use Table 9-5 for general
troubleshooting information:
Table 9-5
Changes to Voice Quality Metrics
Metric Change
Condition
MOS LQK scores decrease
significantly
Network impairment from packet loss or high jitter:
•
Average MOS LQK decreases could indicate widespread and
uniform impairment.
•
Individual MOS LQK decreases indicate bursty impairment.
Cross-check with Conceal Ratio and Conceal Seconds for evidence of
packet loss and jitter.
MOS LQK scores decrease
significantly
•
Check to see if the phone is using a different codec than expected
(RxType and TxType).
•
Check to see if the MOS LQK version changed after a firmware
upgrade.
Conceal Ratio and Conceal
Seconds increase significantly
•
Network impairment from packet loss or high jitter.
Conceal Ratio is near or at
zero, but the voice quality is
poor.
•
Noise or distortion in the audio channel such as echo or audio
levels.
•
Tandem calls that undergo multiple encode/decode such as calls
to a mobile network or calling card network.
•
Acoustic problems coming from a speakerphone, handsfree
mobile phone or wireless headset.
Check packet transmit (TxCnt) and packet receive (RxCnt) counters
to verify that voice packets are flowing.
Note
Voice quality metrics do not account for noise or distortion, only frame loss.
Where to Go for More Troubleshooting Information
If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com
web sites can provide you with more tips. Choose from the sites available for your access level.
•
Cisco Unified IP Phone Troubleshooting Resources:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_
support_series_home.html
•
Cisco Products and Services (Technical Support and Documentation):
http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_
category_home.html
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Cleaning the Cisco Unified IP Phone
Cleaning the Cisco Unified IP Phone
To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and the phone screen. Do
not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids
and powders can damage the components and cause failures.
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A P P E N D I X
A
Providing Information to Users Via a Website
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to
end users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:
•
How Users Obtain Support for the Cisco Unified IP Phone, page A-1
•
How Users Access the Online Help System on the Phone, page A-1
•
How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2
•
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only), page A-2
•
How Users Subscribe to Services and Configure Phone Features, page A-3
•
How Users Access a Voice Messaging System, page A-3
•
How Users Configure Personal Directory Entries, page A-4
How Users Obtain Support for the Cisco Unified IP Phone
To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services,
and voice-messaging system options), users must receive information from you or from your network
team or be able to contact you for assistance. Make sure to provide end users with the names of people
to contact for assistance and with instructions for contacting those people.
How Users Access the Online Help System on the Phone
This Cisco Unified IP Phone 7965G and 7945G provides access to a comprehensive online help system.
To view the main help menu on a phone, press the ? button on the phone and wait for the menu to appear.
If you are already in Help, press Main.
Main menu topics include:
•
About Your Cisco Unified IP Phone—Descriptive information about the phone model
•
How do I...?—Procedures and information about commonly used phone tasks
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Appendix A
Providing Information to Users Via a Website
How Users Get Copies of Cisco Unified IP Phone Manuals
•
Calling Features—Descriptions and procedures for using calling features, such as conference and
transfer
•
Help—Tips on using and accessing Help
You can also use the ? button to obtain information about softkeys, menu items, and the help system
itself. Refer to Cisco Unified IP Phone 7965G and 7945G Guide for more information.
How Users Get Copies of Cisco Unified IP Phone Manuals
You should provide end users with access to user documentation for the Cisco Unified IP Phones. Cisco
Unified IP Phone 7965G and 7945G Guide includes detailed user instructions for key phone features.
There are several Cisco Unified IP Phone models available, so to assist users in finding the appropriate
documentation on the Cisco website, Cisco recommends that you provide links to the current
documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you
download the PDF files and provide them to end users on your website.
For a list of available documentation, go to the Cisco Unified IP Phone website at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
For more information about viewing or ordering documentation, see the “Obtaining Documentation,
Obtaining Support, and Security Guidelines” section on page xiii.
Additionally, you can provide end users with access to self-paced Cisco Unified IP Phone eLearning
tutorials for several phone models. The tutorials can include a link to a user guide PDF. For more
information, see the “Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones
Only)” section on page A-2.
Accessing Cisco 7900 Series Unified IP Phone eLearning
Tutorials (SCCP Phones Only)
Cisco 7900 Series Unified IP Phone eLearning tutorials use audio and animation to demonstrate basic
calling features for SCCP phones. The eLearning tutorials are currently available for the Cisco Unified
IP Phone 7970 Series (7970G/7971G-GE), and the Cisco Unified IP Phone models 7961G/G-GE,
7941G/G-GE, 7960G, 7940G, 7912G, and 7905G.
End-users can access runtime versions of the eLearning tutorials (English only) from Cisco.com by
looking for tutorials under relevant phone models at this site:
http://cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list
.html
Administrators can either download customizable versions of the eLearning tutorials (English only)
from the phone product pages on Cisco.com at
http://cisco.com/en/US/products/hw/phones/ps379/prod_models_home.html
Refer to the tutorial Read Me file included with the relevant eLearning tutorial for specific instructions,
including how to link to the most recent user guide PDF.
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Appendix A
Providing Information to Users Via a Website
How Users Subscribe to Services and Configure Phone Features
Note
The eLearning tutorials are updated periodically and therefore might not contain the latest feature
information for end-users. For the latest feature information, end-users should refer to the Cisco Unified
IP Phone end-user documentation specific to their phone model and Cisco Unified Communications
Manager version.
How Users Subscribe to Services and Configure Phone Features
End users can perform a variety of activities by using the Cisco Unified Communications Manager User
Options web pages. These activities include subscribing to services, setting up speed dial and call
forwarding numbers, configuring ring settings, and creating a personal address book. Keep in mind that
configuring settings on a phone using a website might be new for your end users. You need to provide
as much information as possible to ensure that they can successfully access and use the User Options
web pages.
Make sure to provide end users with the following information about the User Options web pages:
•
The URL required to access the application. This URL is:
http://server_name:portnumber/ccmuser/, where server_name is the host on which the web server
is installed.
•
A user ID and default password are needed to access the application.
These settings correspond to the values you entered when you added the user to
Cisco Unified Communications Manager (see the “Adding Users to Cisco Unified Communications
Manager” section on page 5-18).
•
A brief description of what a web-based, graphical user interface application is, and how to access
it with a web browser.
•
An overview of the tasks that users can accomplish by using the web page.
You can also refer users to Cisco Unified IP Phone 7965G and 7945G Guide, which is available at this
URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
How Users Access a Voice Messaging System
Cisco Unified Communications Manager lets you integrate with many different voice messaging
systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of
systems, you must provide users with information about how to use your specific system.
You should provide this information to each user:
•
How to access the voice messaging system account.
Make sure that you have used Cisco Unified Communications Manager to configure the Messages
button on the Cisco Unified IP Phone.
•
Initial password for accessing the voice messaging system.
Make sure that you have configured a default voice messaging system password for all users.
•
How the phone indicates that voice messages are waiting.
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Appendix A
Providing Information to Users Via a Website
How Users Configure Personal Directory Entries
Make sure that you have used Cisco Unified Communications Manager to set up a message waiting
indicator (MWI) method.
How Users Configure Personal Directory Entries
Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal
directory, users must have access to the following:
•
User Options web pages—Make sure that users know how to access their User Options web pages.
See the “How Users Subscribe to Services and Configure Phone Features” section on page A-3 for
details.
•
Cisco Unified IP Phone Address Book Synchronizer—Make sure to provide users with the installer
for this application. To obtain the installer, choose Application > Plugins from
Cisco Unified Communications Manager Administration and click Download, which is located
next to the Cisco Unified IP Phone Address Book Synchronizer plugin name. When the file
download dialog box displays, click Save. Send the TabSyncInstall.exe file to all users who require
this application.
See the “Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer” section on
page A-4 for information about installing the Cisco Unified IP Phone Address Book Synchronizer.
Installing and Configuring the Cisco Unified IP Phone Address Book
Synchronizer
Use this tool to synchronize data stored in your Microsoft Windows address book with the
Cisco Unified Communications Manager directory and the User Options Personal Address Book.
Tip
To successfully synchronize the Windows address book with the Personal Address Book, all
Windows address book users should be entered in the Windows address book before performing the
following procedures.
Installing the Synchronizer
Step 1
Get the Cisco Unified IP Phone Address Book Synchronizer installer file from your system
administrator.
Step 2
Double-click the TabSyncInstall.exe file provided by your system administrator.
The publisher dialog box displays.
Step 3
Click Run.
The Welcome to the InstallShield Wizard for Cisco Unified CallManager Personal Address Book
Synchronizer window displays.
Step 4
Click Next.
The License Agreement window displays.
Step 5
Read the license agreement information, and click the I Accept radio button. Click Next.
The Destination Location window displays.
Step 6
Choose the directory in which you want to install the application and click Next.
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Providing Information to Users Via a Website
How Users Configure Personal Directory Entries
The Ready to Install window displays.
Step 7
Click Install.
The installation wizard installs the application to your computer. When the installation is complete, the
InstallShield Wizard Complete window displays.
Step 8
Click Finish.
Step 9
To complete the process, follow the steps in the “Configuring the Synchronizer” section on page A-5.
Configuring the Synchronizer
Step 1
Open the Cisco Unified IP Phone Address Book Synchronizer.
If you accepted the default installation directory, you can open the application by choosing Start > All
Programs > Cisco Systems > TabSync.
Step 2
To configure user information, click the User button.
The Cisco Unified CallManager User Information window displays.
Step 3
Enter the Cisco Unified IP Phone user name and password and click OK.
Step 4
To configure Cisco Unified Communications Manager server information, click the Server button.
The Configure Cisco Unified CallManager Server Information window displays.
Step 5
Enter the IP address or host name and the port number of the Cisco Unified Communications Manager
server and click OK.
If you do not have this information, contact your system administrator.
Step 6
To start the directory synchronization process, click the Synchronize button.
The Synchronization Status window provides information on the status of the address book
synchronization. If you chose the user intervention for duplicate entries rule and you have duplicate
address book entries, the Duplicate Selection window displays. Choose the entry that you want to include
in your Personal Address Book and click OK.
When synchronization completes, click Exit to close the Cisco Unified CallManager Address
Book Synchronizer. To verify if the synchronization worked, log in to your User Options web pages and
choose Personal Address Book. The users from your Windows address book should be listed.
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Appendix A
Providing Information to Users Via a Website
How Users Configure Personal Directory Entries
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A P P E N D I X
B
Feature Support by Protocol for the Cisco Unified
IP Phone 7965G and 7945G
This appendix provides information about feature support for the Cisco Unified IP Phone 7965G and
7945G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 7.0.
Table B-1 provides a high-level overview of calling features and their support by protocol. This table
focuses primarily on end-user calling features and is not intended to represent a comprehensive listing
of all available phone features.
Table B-1 also provides references to appropriate sections in Cisco Unified IP Phone 7965G and 7945G
Phone Guide for Cisco Unified Communications Manager 7.0, which is available at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Table B-1
Cisco Unified IP Phone 7965G and 7945G Feature Support by Protocol
Cisco Unified IP Phone 7965G
and 7945G
Features
SCCP
SIP
For More Information
Supported
Supported
“Basic Call Handling—Placing a Call: Additional
Options”
Audible Message Waiting Indicator Supported
Supported
“Accessing Voice Messages”
Auto Answer
Supported
Supported
“Using a Handset, Headset, and
Speakerphone—Using Auto Answer”
Auto Dial
Supported
Supported
“Basic Call Handling—Placing a Call: Basic
Options”
Barge (and cBarge)
Supported
Supported
“Advanced Call Handling—Using a Shared Line”
Busy Lamp Field (BLF)
Supported
Supported
“Advanced Call Handling—Determining if Another
Line is Busy or Idle”
Busy Lamp Field (BLF) Pickup
Supported
Supported
“Advanced Call Handling—Using BLF to Determine
a Line State”
Call Back
Supported
Supported
“Basic Call Handling—Using BLF to Determine a
Line State”
Call Display Restrictions
Supported
Supported
Calling Features
Abbreviated Dialing
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Appendix B
Table B-1
Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G
Cisco Unified IP Phone 7965G and 7945G Feature Support by Protocol (continued)
Cisco Unified IP Phone 7965G
and 7945G
Features
SCCP
SIP
For More Information
Call Forward All
Supported
Supported
“Basic Call Handling—Forwarding Calls to Another
Number”
Call Forward All Breakout
Supported
Supported
Call Forward All Loop Prevention
Supported
Supported
Call Forward Busy
Supported
Supported
Call Forward Configurable Display Supported
Supported
Call Forward Destination Override
Supported
Supported
Call Forward No Answer
Supported
Supported
“Basic Call Handling—Forwarding Calls to Another
Number”
Call Park
Supported
Supported
“Advanced Call Handling—Storing and Receiving
Parked Calls”
Call Pickup/Group Call
Pickup/Directed Call Pickup
Supported
Supported
“Advanced Call Handling—Picking Up a Redirected
Call on Your Phone”
Call Waiting
Supported
Supported
“Basic Call Handling—Answering a Call”
Caller ID
Supported
Supported
“An Overview of Your Phone—Understanding
Touch Screen Features” or “An Overview of Your
Phone—Understanding Phone Screen Features”
Client Matter Codes (CMC)
Supported
Not supported
“Basic Call Handling—Placing a Call: Additional
Options”
Computer Telephony Integration
(CTI) Applications
Supported
Some support
(such as Call
Park, WMI)
Users do not interact with this feature directly. It is
configured on Cisco Communications Manager
Directed Call Park
Supported
Supported
“Advanced Call Handling—Storing and Receiving
Parked Calls”
Do Not Disturb (DND)
Supported
Supported
“Basic Call Handling—Using Do Not Disturb”
Distinctive Ring
Supported
Supported
“Using Phone Settings—Customizing Rings and
Message Indicators”
Extension Mobility
Supported
Supported
“Advanced Call Handling—Using Cisco Extension
Mobility”
Fast Dial Service
Supported
Supported
“Advanced Call Handling—Speed Dialing”
Forced Authorization Codes (FAC)
Supported
Not supported
“Basic Call Handling—Placing a Call: Additional
Options”
Help System
Supported
Supported
“An Overview of Your Phone—Understanding
Feature Buttons and Menus”
Hold/Resume
Supported
Supported
“Basic Call Handling—Using Hold and Resume”
Hold Reversion
Supported
Supported
“Basic Call Handling—Using Hold and Resume”
Hunt Group
Supported
Supported
Calling Features
“Basic Call Handling—Forwarding Calls to Another
Number”
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Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G
Table B-1
Cisco Unified IP Phone 7965G and 7945G Feature Support by Protocol (continued)
Cisco Unified IP Phone 7965G
and 7945G
Features
SCCP
SIP
For More Information
Immediate Divert
Supported
Supported
“Basic Call Handling—Answering a Call”
Immediate Divert—Enhanced
Supported
Supported
“Basic Call Handling—Sending a Call to a Voice
Messaging System”
Intercom
Supported
Supported
“Basic Call Handling—Placing or Receiving
Intercom Calls”
Join/Select
Supported
Supported
“Basic Call Handling—Making Conference Calls”
Join Across Lines/Select
Supported
Supported
“Basic Call Handling—Making Conference Calls”
Log Out of Hunt Groups
Supported
Supported
“Advanced Call Handling—Logging Out of Hunt
Groups”
Malicious Call ID
Supported
Supported
“Advanced Call Handling—Tracing Suspicious
Calls”
Meet-Me Conference
Supported
Supported
“Basic Call Handling—Making Conference Calls”
Multilevel Precedence and
Preemption (MLPP)
Supported
Not supported
“Advanced Call Handling—Prioritizing Critical
Calls”
Multiple Calls per Line Appearance 200
50
“An Overview of Your Phone—Understanding Lines
vs. Calls”
Mute
Supported
Supported
“Basic Call Handling—Using Mute”
On-hook Dialing/Pre-Dial
Supported
Supported
“Basic Call Handling—Placing a Call: Basic
Options”
Other Group Pickup
Supported
Supported
Privacy
Supported
Supported
“Advanced Call Handling—Using a Shared Line”
Programmable Line Keys
Supported
Supported
Feature descriptions throughout phone guide
Protected Calling
Supported
Supported
“An Overview of the Cisco
Unified IP Phone—Understanding Security Features
for Cisco Unified IP Phones”
Quality Reporting Tool (QRT)
Supported
Supported
“Troubleshooting—Using the Quality Reporting
Tool”
Redial
Supported
Supported
“Basic Call Handling—Placing a Call: Basic
Options”
Secure Conference
Supported
Supported
“Basic Call Handling—Making Conference Calls”
Shared Line
Supported
Supported
“Advanced Call Handling—Using a Shared Line”
Single Button Barge
Supported
Supported
“Advanced Call-Handling—Using Barge to Add
Yourself to a Shared-Line Call”
Speed Dialing
Supported
Supported
“Advanced Call Handling—Speed Dialing”
Transfer
Supported
Supported
“Basic Call Handling—Transferring Calls”
Transfer - Direct Transfer
Supported
Not supported
“Basic Call Handling—Transferring Calls”
URL Dialing
Not supported
Supported
“Using Call Logs and Directories—Using Call Logs”
Calling Features
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Appendix B
Table B-1
Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G
Cisco Unified IP Phone 7965G and 7945G Feature Support by Protocol (continued)
Cisco Unified IP Phone 7965G
and 7945G
Features
SCCP
SIP
For More Information
Video Support
Supported
Not supported
“Understanding Additional Configuration Options”
Voice Mail
Supported
Supported
“Accessing Voice Messages” section of the Phone
Guide
WebDialer
Supported
Supported
“Customizing Your Phone on the Web—Configuring
Features and Services on the Web”
Call Statistics
Supported
Supported
“Troubleshooting Your Phone—Viewing Phone
Administrative Data”
Voice Quality Metrics
Supported
Supported
“Troubleshooting Your Phone—Viewing Phone
Administrative Data”
4.0(1)
4.0(1)
Cisco IP Phone Service Application Development
Notes for Release 4.1(3) or later
Call Logs
Supported
Supported
“Using Call Logs and Directories—Directory
Dialing”
Corporate Directories
Supported
Supported
“Using Call Logs and Directories—Directory
Dialing”
Personal Directory Enhancements
Supported
Supported
“Using Call Logs and Directories—Directory
Dialing”
Cisco Unified Communications
Manager Assistant
Supported
Supported
Cisco Unified Communications Manager Assistant
User Guide
Cisco Communications Manager
AutoAttendant
Supported
Not supported
Cisco Unified Communications Manager Features
and Services Guide
Cisco Unified Communications
Manager Attendant Console
Supported
Not supported
Cisco Unified Communications Manager Attendant
Console User Guide
Cisco Unified IP Phone Expansion Supported
Module 7914
7965 only
Supported
Cisco Unified IP Phone Expansion Module 7914
Phone Guide
Cisco Unified IP Phone Expansion Supported
Module 7915
7965 only
Supported
Cisco Unified IP Phone Expansion Module 7915
Phone Guide
Cisco Unified IP Phone Expansion Supported
Module 7916
7965 only
Supported
Cisco Unified IP Phone Expansion Module 7916
Phone Guide
Cisco VT Advantage
Not supported
Cisco VT Advantage User Guide
Calling Features
Settings
Services
SDK Compliance
Directories
Supplemental Features and Applications
Supported
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A P P E N D I X
C
Supporting International Users
Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If
you are supporting Cisco Unified IP Phones in a non-English environment, refer to the following
sections to ensure that the phones are set up properly for your users:
•
Adding Language Overlays to Phone Buttons, page C-1
•
Installing the Cisco Unified Communications Manager Locale Installer, page C-1
•
Support for International Call Logging, page C-2
Adding Language Overlays to Phone Buttons
To support the needs of international users, the button labels on the Cisco Unified IP Phones exhibit
icons rather than text to indicate the purposes of the buttons. You can purchase language-specific text
overlays to add to a phone. To order these language-specific overlays, go to this website:
http://www.overlaypro.com/cisco_systems?b=1
Note
Phone overlays are available only for languages in which the Cisco Unified IP Phone software has been
localized. All languages may not be immediately available, so continue to check the website for updates.
Installing the Cisco Unified Communications Manager Locale
Installer
If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install
the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every
Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that
you have the latest translated text, user and network locales, and country-specific phone tones available
for the Cisco Unified IP Phones. You can find locale-specific versions of the Cisco Unified
Communications Manager Locale Installer at
http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.
For more information, refer to the “Locale Installation” section in the Cisco Unified Communications
Operating System Administration Guide.
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Appendix C
Supporting International Users
Support for International Call Logging
Note
All languages may not be immediately available, so continue to check the website for updates.
Support for International Call Logging
If your phone system is configured for international call logging, the call logs, redial, or call directory
entries may display a “+” symbol to represent the international escape code for your location. Depending
on the configuration for your phone system, the “+” may be replaced with the correct international
dialing code, or you may need to edit the number before dialing to manually replace the “+” with the
international escape code for your location. In addition, while the call log or directory entry may display
the full international number for the received call, the phone display may show the shortened local
version of the number, without international or country codes.
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D
Technical Specifications
The following sections describe the technical specifications for the Cisco Unified IP Phone 7965G and
7945G.
•
Physical and Operating Environment Specifications, page D-1
•
Cable Specifications, page D-2
•
Network and Access Port Pinouts, page D-2
Physical and Operating Environment Specifications
Table D-1 shows the physical and operating environment specifications for the Cisco Unified IP Phone.
Table D-1
Physical and Operating Specifications
Specification
Value or Range
Operating temperature
32° to 104°F (0° to 40°C)
Operating relative humidity
10% to 95% (non-condensing)
Storage temperature
14° to 140°F (–10° to 60°C)
Height
9.07 in. (23.03 cm)
Width
10.82 in. (27.48 cm)
Depth
Weight
Power
•
2.54 in. (6.45 cm)—with footstand fully closed
•
6.0 in. (15.24 cm)—with footstand fully open
•
3.54 in. (9.00 cm)—with optional wall mount kit
3.25 lb (1.47 kg)
•
100-240 VAC, 50-60 Hz, 0.5 A—when using the AC adapter
•
44V-57V DC, 0.25 A—when using the in-line power over the
network cable
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Appendix D
Technical Specifications
Cable Specifications
Table D-1
Physical and Operating Specifications (continued)
Specification
Value or Range
Cables
Category 3/5/5e/6 for 10-Mbps cables with 4 pairs
Category 5/5e/6 for 100-Mbps cables with 4 pairs
Category 5e/6 for 1000-Mbps cables with 4 pairs
Note
Distance Requirements
Cables have 4 pairs of wires for a total of 8 conductors.
As supported by the Ethernet Specification, it is assumed that the
maximum cable length between each Cisco Unified IP Phone and the
switch is 100 meters (330 feet).
Cable Specifications
•
RJ-9 jack (4-conductor) for handset and headset connection.
•
RJ-45 jack for the LAN 10/100/1000BaseT connection (labeled 10/100/1000 SW).
•
RJ-45 jack for a second 10/100/1000BaseT compliant connection (labeled 10/100/1000 PC).
•
48-volt power connector.
Network and Access Port Pinouts
Although both the network and access ports are used for network connectivity, they serve different
purposes and have different port pinouts.
•
The network port is labeled 10/100/1000 SW on the Cisco Unified IP Phone.
•
The access port is labeled 10/100/1000 PC on the Cisco Unified IP Phone.
Network Port Connector
Table D-2 describes the network port connector pinouts.
Table D-2
Network Port Connector Pinouts
Pin Number
Function
1
BI_DA+
2
BI_DA-
3
BI_DB+
4
BI_DC+
5
BI_DC-
6
BI_DB-
7
BI_DD+
8
BI_DD-
Note
“BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data
C” and “Data D”, respectively.
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Technical Specifications
Network and Access Port Pinouts
Access Port Connector
Table D-3 describes the access port connector pinouts.
Table D-3
Access Port Connector Pinouts
Pin Number
Function
1
BI_DB+
2
BI_DB-
3
BI_DA+
4
BI_DD+
5
BI_DD-
6
BI_DA-
7
BI_DC+
8
BI_DC-
Note
“BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data
C” and “Data D”, respectively.
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Appendix D
Technical Specifications
Network and Access Port Pinouts
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E
Basic Phone Administration Steps
This appendix provides minimum, basic configuration steps for you to do the following:
•
Add a new user to Cisco Unified Communications Manager Administration
•
Configure a new phone for that user
•
Associate that user to that phone
•
Complete other basic end-user configuration tasks
The procedures provide one method for performing these tasks and are not the only way to perform these
tasks. They are a streamlined approach to get a new user and corresponding phone running on the system.
These procedures are designed to be used on a mature Cisco Unified Communications Manager system
where calling search spaces, partitions, and other complicated configuration have already been done and
are in place for existing users.
This section contains these topics:
•
Example User Information for these Procedures, page E-1
•
Adding a User to Cisco Unified Communications Manager, page E-2
•
Configuring the Phone, page E-3
•
Performing Final End User Configuration Steps, page E-7
Example User Information for these Procedures
In the procedures that follow, examples are given when possible to illustrate some of the steps. Sample
user and phone information used throughout these procedures includes:
•
User’s Name: John Doe
•
User ID: johndoe
•
Phone model: 7961G
•
Protocol: SCCP
•
MAC address listed on phone: 00127F576611
•
Five-digit internal telephone number: 26640
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Appendix E
Basic Phone Administration Steps
Adding a User to Cisco Unified Communications Manager
Adding a User to Cisco Unified Communications Manager
This section describes steps for adding a user to Cisco Unified Communications Manager. Follow one
of the procedures in this section, depending on your operating system and the manner in which you are
adding the user:
•
Adding a User From an External LDAP Directory, page E-2
•
Adding a User Directly to Cisco Unified Communications Manager, page E-2
Adding a User From an External LDAP Directory
If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you
can immediately synchronize that directory to the Cisco Unified Communications Manager on which
you are adding this same user and the user’s phone by following these steps:
Procedure
Step 1
Log onto Cisco Unified Communications Manager Administration.
Step 2
Choose System > LDAP > LDAP Directory.
Step 3
Use the Find button to locate your LDAP directory.
Step 4
Click on the LDAP directory name.
Step 5
Click Perform Full Sync Now.
Note
Step 6
If you do not need to immediately synchronize the LDAP Directory to the Cisco Unified
Communications Manager, the LDAP Directory Synchronization Schedule on the LDAP
Directory window determines when the next auto-synchronization is scheduled. However, the
synchronization must occur before you can associate a new user to a device.
Proceed to Configuring the Phone, page E-3.
Adding a User Directly to Cisco Unified Communications Manager
If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications
Manager Administration by following these steps:
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Appendix E
Basic Phone Administration Steps
Configuring the Phone
Procedure
Step 1
Choose User Management > End User, then click Add New. The End User Configuration window
appears.
Step 2
In the User Information pane of this window, enter the following:
– User ID—Enter the end user identification name. Cisco Unified Communications Manager does
not permit modifying the user ID after it is created. You may use the following special
characters: =, +, <, >, #, ;, \, , “”, and blank spaces.
Example: johndoe
– Password and Confirm Password—Enter five or more alphanumeric or special characters for the
end user password. You may use the following special characters: =, +, <, >, #, ;, \, , “”, and
blank spaces.
– Last Name—Enter the end user last name. You may use the following special characters: =, +,
<, >, #, ;, \, , “”, and blank spaces.)
Example: doe
– Telephone Number—Enter the primary directory number for the end user. End users can have
multiple lines on their phones.
Example: 26640 (John Doe’s internal company telephone number)
Step 3
Click Save.
Step 4
Proceed to the section Configuring the Phone, page E-3.
Configuring the Phone
First, perform the following procedure to identify the user’s phone model and protocol:
Procedure
Step 1
From Cisco Unified Communications Manager administration, choose Device > Phone >.
Step 2
Click Add New.
Step 3
Select the user’s phone model from the Phone Type drop-down list, then click Next.
Step 4
Select the device protocol (SCCP or SIP) from the drop-down list, then click Next. The Phone
Configuration window appears.
Procedure
On the Phone Configuration window, you can use the default values for most of the fields.
Step 1
For the required fields, possible values, some of which are based on the example of user johndoe, can be
configured as follows:
a.
In the Device Information pane of this window:
– MAC Address—Enter the MAC address of the phone, which is listed on a sticker on the phone.
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Basic Phone Administration Steps
Configuring the Phone
Make sure that the value comprises 12 hexadecimal characters.
Example: 00127F576611 (MAC address on john doe’s phone)
– Description—This is an optional field in which you can enter a useful description, such as john
doe’s phone. This will help you if you need to search on information about this user.
– Device Pool—Choose the device pool to which you want this phone assigned. The device pool
defines sets of common characteristics for devices, such as region, date/time group, softkey
template, and MLPP information.
Note
Device Pools are defined on the Device Pool Configuration window of Cisco Unified
Communications Server Administration (System > Device Pool).
– Phone Button Template—Choose the appropriate phone button template from the drop-down
list. The phone button template determines the configuration of buttons on a phone and
identifies which feature (line, speed dial, and so on) is used for each button.
Note
Phone button templates are defined on the Phone Button Template Configuration
window of Cisco Unified Communications Manager Administration (Device > Device
Settings > Phone Button Template). You can use the search field(s) in conjunction
with the Find button to find all configured phone button templates and their current
settings.
– Softkey Template—Choose the appropriate softkey template. The softkey template determines
the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the
common device configuration contains the assigned softkey template.
Note
Softkey templates are defined on the Softkey Template Configuration window of Cisco
Unified Communications Manager Administration (Device > Device Settings >
Softkey Template). You can use the search field(s) in conjunction with the Find button
to find all configured softkey templates and their current settings.
– Common Phone Profile—From the drop-down list box, choose a common phone profile from
the list of available common phone profiles.
Note
Common Phone Profiles are defined on the Common Phone Profile Configuration
window of Cisco Unified Communications Manager Administration (Device > Device
Settings > Common Phone Profile). You can use the search field(s) in conjunction with
the Find button to find all configured common phone profiles and their current settings.
– Calling Search Space—From the drop-down list box, choose the appropriate calling search
space (CSS). A calling search space comprises a collection of partitions (analogous to a
collection of available phone books) that are searched to determine how a dialed number should
be routed. The calling search space for the device and the calling search space for the directory
number get used together. The directory number CSS takes precedence over the device CSS.
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Basic Phone Administration Steps
Configuring the Phone
Note
Calling Search Spaces are defined on the Calling Search Space Configuration window
of Cisco Unified Communications Manager Administration (Calling routing > Class
of Control> Calling Search Space). You can use the search field(s) in conjunction with
the Find button to find all configured Calling Search Spaces and their current settings.
– Location—Choose the appropriate location for this Cisco Unified IP Phone.
– Owner User ID—From the drop-down menu, choose the user ID of the assigned phone user.
b.
In the Protocol Specific Information pane of this window, choose a Device Security Profile from the
drop-down list. To enable security features for a phone, you must configure a new security profile
for the device type and protocol and apply it to the phone. If the phone does not support security,
choose a non-secure profile.
To identify the settings that are contained in the profile, choose System > Security Profile > Phone
Security Profile.
Note
Step 2
The security profile chosen should be based on the overall security strategy of the company.
c.
(For SIP Phones only) Also in the Protocol Specific Information pane of this window, choose the
applicable SIP Profile from the drop-down list.
d.
In the Extension Information pane of this window, check the Enable Extension Mobility box if this
phone supports Cisco Extension Mobility.
e.
In the Product Specific Configuration Layout pane of this window, enable the Video Capabilities
field if this field appears on your window.
f.
Click Save.
Configure line settings:
a.
On the Phone Configuration window, click Line 1 on the left pane of the window. The Directory
Number Configuration window appears.
b.
In the Directory Number field, enter a valid number that can be dialed.
Note
This field should contain the same number that appears in the Telephone Number field
on the User Configuration window.
Example: 26640 is the directory number of user John Doe in the example above.
c.
From the Route Partition drop-down list, choose the partition to which the directory number
belongs. If you do not want to restrict access to the directory number, choose <None> for the
partition.
d.
From the Calling Search Space drop-down list (Directory Number Settings pane of the Directory
Number Configuration window), choose the appropriate calling search space. A calling search space
comprises a collection of partitions that are searched for numbers that are called from this directory
number. The value that you choose applies to all devices that are using this directory number.
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Basic Phone Administration Steps
Configuring the Phone
e.
In the Call Pickup and Call Forward Settings pane of the Directory Number Configuration window,
choose the items (i.e. Forward All, Forward Busy Internal) and corresponding destinations to which
calls should be sent.
Example: If you want incoming internal and external calls that receive a busy signal to be forwarded
to the voice mail for this line, check the Voice Mail box next to the “Forward Busy Internal” and
“Forward Busy External” items in the left column of the Call Pickup and Call Forward Settings
pane.
f.
In the “Line 1 on Device...” pane of the Directory Number Configuration window, configure the
following:
– Display (Internal Caller ID field)—You can enter the first name and last name of the user of this
device so that this name will be displayed for all internal calls. You can also leave this field
blank to have the system display the phone extension.
– External Phone Number Mask—Indicate phone number (or mask) that is used to send Caller ID
information when a call is placed from this line.
You can enter a maximum of 24 number and “X” characters. The Xs represent the directory
number and must appear at the end of the pattern.
Example: Using the john doe extension in the example above, if you specify a mask of
408902XXXX, an external call from extension 6640 displays a caller ID number of
4089026640.
Note
This setting applies only to the current device unless you check the check box at right
(Update Shared Device Settings) and click the Propagate Selected button. (The check
box at right displays only if other devices share this directory number.)
g.
Click Save.
h.
Click Associate End Users at the bottom of the window to associate a user to the line being
configured. Use the Find button in conjunction with the Search fields to locate the user, then check
the box next to the user’s name, then click Add Selected. The user’s name and user ID should now
appear in the “Users Associated With Line” pane of the Directory Number Configuration window.
i.
Click Save. The user is now associated with Line 1 on the phone.
j.
If your phone has a second line, configure Line 2.
k.
Associate the user with the device:
– Choose User Management > End User.
– Use the search boxes and the Find button to locate the user you have added (i.e. doe for the last
name).
– Click on the user ID (i.e. johndoe). The End User Configuration window appears.
– Click Device Associations.
– Use the Search fields and the Find button to locate the device with which you want to associate
to the user. Select the device, then click Save Selected/Changes. The user is now associated
with the device.
– Click the Go button next to the “Back to User” Related link in the upper-right corner of the
screen.
l.
Proceed to Performing Final End User Configuration Steps, page E-7.
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Basic Phone Administration Steps
Performing Final End User Configuration Steps
Performing Final End User Configuration Steps
If you are not already on the End User Configuration page, choose User Management > End User to
perform some final configuration tasks. Use the Search fields and the Find button to locate the user (i.e.
John Doe), then click on the user ID to get to the End User Configuration window for the user.
In the End User configuration window, do the following:
Procedure
Step 1
In the Directory Number Associations pane of the screen, set the primary extension from the drop-down
list.
Step 2
In the Mobility Information pane, check the Enable Mobility box.
Step 3
In the Permissions Information pane, use the User Group buttons to add this user to any user groups. For
example, you may want to add the user to a group that has been defined as a “Standard CCM End User
Group.”
To view all configured user groups, choose User Management > User Group.
Step 4
Click Save.
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INDEX
access, to phone settings
Symbols
3-14, 4-2
access port
"more" Softkey Timer
4-18
10/100/1000 PC
configuring
4-7
connecting
Numerics
disabled
10/100/1000 PC port
3-6
4-24
forwarding packets to
3-2
access to phone settings
See also access port
10/100/1000 SW port
3-2
Access web page
3-2
4-23
4-1
8-2, 8-8
adding
See also network port
Cisco Unified IP Phones manually
802.1X
authentication server
authenticator
description
Cisco Unified IP Phones using auto-registration
1-17
1-5
adjusting, phone placement of
1-17
adjustment plate
1-17
Troubleshooting
4-6
AdvanceAdhocConference service parameter
4-31
Alternate TFTP
802.1X Authentication menu
EAP-MD5
4-33
5-2
audible message waiting indicator
audience, for this document
4-33
Device ID 4-33
Realm 4-33
Shared Secret 4-33
802.1X Authentication Status menu
authenticated call
authentication
1-9, 3-13
Authentication URL
authenticator, in 802.1X
states
4-34
auto answer
3-6
4-18
5-2, B-A
Auto Line Select
AC adapter, connecting
1-17
5-2, B-A
Auto Call Select
5-2, B-A
1-17
4-15
4-31
abbreviated dialing
ii-xi
authentication server, in 802.1X
auto dial
5-2, B-A
1-14
about
A
5-6
4-9
anonymous call block
options
Device Authentication
3-9
3-11
Admin. VLAN ID
9-9, 9-10
802.1X Authentication
2-9
users to Cisco Unified Communications
Manager 5-18
1-17
network components
supplicant
2-11
auto-pickup
4-17
5-2
auto-registration
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IN-1
Index
using
busy
2-9
auxiliary VLAN
2-3
B-B
destination override
5-4
display, configuring
5-4
loop breakout
B
5-4
loop prevention
no answer
background image
configuring
creating
List.xml file
barge
6-4
B-B
Call Forward Configurable Display
B-B
Call Forward Destination Override
B-B
call forward display, configuring
6-4, 6-5
call park
1-18, 5-3, B-A
call security restrictions
5-4, B-B
call recording
5-3
5-4, 5-6
5-4, B-B
call pickup
1-15
block external to external transfer
BootP
B-B
Call Forward All Loop Prevention
6-4
PNG file
B-B
Call Forward All Breakout
6-5
6-4
custom
5-4
5-4
call security restrictions using Barge
1-4
BOOTP Server
Call Statistics screen
4-10
Bootstrap Protocol (BootP)
Busy Lamp Field (BLF)
call lists
call waiting
1-4
1-15
7-1
5-5, B-B
CAPF (Certificate Authority Proxy Function)
5-3
cbarge
4-17
1-12, 3-13
B-A
certificate trust list file
features
See CTL file
support by protocol
Busy Lamp Field (BLF)
pickup
5-3, B-A
B-A
Cisco Discovery Protocol
See CDP
Cisco IP Manager Assistant (Cisco IPMA)
5-5
Cisco Peer-to-Peer Distribution Protocol (CPPDP)
C
1-6
Cisco Unified Communications Manager
cable lock, connecting to phone
3-10
adding phone to database of
interactions with
call
authenticated
1-14
protected
1-14
verifying settings
1-15
call display restrictions
5-5, B-B
Caller ID Blocking
call forward
all calls
9-4
adding telephony features using
configuring LCD display using
5-3, B-A
Call Display Restrictions
caller ID
3-2
Cisco Unified Communications Manager Administration
security interactions
Call Back
2-2
required for Cisco Unified IP Phones
1-14
encrypted
2-8
5-5
B-A
5-3
5-2
6-8
Cisco Unified IP Phone
adding manually to Cisco Unified Communications
Manager 2-11
adding to Cisco Unified Communications
Manager 2-8
cleaning
9-19
5-4, B-B
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IN-2
Index
configuration checklist
configuration requirements
configuring user services
features
figure
XmlDefault.cnf.xml
1-20
2-6
configuring
1-18
from a Cisco Unified IP Phone
5-18
LDAP directories
1-2
overview
1-2
5-15
1-18
installation checklist
1-23
personal directories
installation overview
1-18, 1-22
phone button templates
installation procedure
softkey templates
3-5
installation requirements
modifying phone button templates
mounting to wall
power sources
registering
user features
5-15
2-3
2-8
handset
3-5
headset
3-5
to AC adapter
3-6
to a computer
3-6
resetting
to the network
9-14
supported networking protocols
1-4
D-1
Console Logs web page
CTI applications
5-15
1-23
troubleshooting
about
creating
6-2, 6-3, 6-5
daisy chaining
9-5
encrypted
1-12
modifying
6-1
2-5
data VLAN
5-6
configurable call forward display
overview
6-2
6-3
D
See secure conference
configuration file
4-31
4-11
1-14
creating
2-7
PCM file requirements
5-6, B-C
conference joining
9-15
5-5, B-B
Communications Manager 1-5
secure
9-19
7-4, 7-9
client matter codes
5-6, B-B
custom phone rings
9-14
cleaning the Cisco Unified IP Phone
conference
requesting
CTL File menu
7-3, 7-11
Clear softkey
8-2
deleting from phone
Cisco Unified IP Phone Expansion Module
statistics
8-2
CTL file
8-1
attaching to phone
3-13
3-6
Core Dumps web page
9-1
using LDAP directories
web page
5-17
5-18
registering with Cisco Unified Communications
Manager 2-9
troubleshooting
5-15
connecting
3-10
technical specifications
5-15
startup network settings
1-18
4-3
5-6
9-10
2-3
Days Display Not Active
4-22, 6-8
Debug Display web page
8-2, 8-11
Default Router 1-5
4-8
Device Authentication
device authentication
4-33
1-12
Device Configuration menu
displaying
4-2
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Index
editing values
overview
DSCP For Configuration
4-3
DSCP For Services
4-1
sub-menus
4-25
Dynamic Host Configuration Protocol
4-10
Device Information web page
DHCP
4-25
See DHCP
8-2, 8-3
4-8
description
1-5
troubleshooting
E
9-7
DHCP Address Released
DHCP IP address
DHCP Server
4-9
EAP-MD5
9-13
editing, configuration values
4-7
encrypted call
directed call park
5-6, B-B
directed call pickup
1-3
Directories URL
4-15
4-3
1-14
encrypted configuration file
5-6
directories button
1-12
encryption
media
1-9, 1-12
signaling
directory numbers, assigning manually
direct transfer
4-33
2-11
5-6
1-9, 1-12
Erase softkey
9-15
error messages, used for troubleshooting
display, turning on and off automatically
6-8
Ethernet Configuration menu
Display button
6-8
about
display button
1-3
Span to PC Port option
4-23
4-23
Display Idle Timeout
4-22, 6-9
Ethernet Information web page
Display On Duration
4-22, 6-8
Expansion Module
Display On If Incoming call
Display On Time
4-22, 6-9
Expansion Module(s) screen
6-9
Display On When Incoming call
4-22
distinctive ring
DND
extension mobility
fast dial service
troubleshooting
9-8
verifying settings
DNS Server 1-5
directories
4-8
help
ii-xiii
A-2
4-6
1-3
services
1-3
settings
1-3
features
4-6
Domain Name System (DNS) server
5-7
DSCP For Call Control
1-3
1-3
messages
Domain Name System (DNS)
do not disturb
5-7, B-B
feature buttons
9-4
documentation
Domain Name
5-7, B-B
F
DNS server
for users
7-3, 7-11
5-6, B-B
5-7, B-B
additional
8-2, 8-8
See Cisco Unified IP Phone Expansion Module
4-22, 6-8
Display On When Incoming Call
9-3
4-25
configuring on phone, overview
4-8
1-9
configuring with Cisco Unified Communications
Manager, overview 1-8
informing users about
1-9
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Index
support by protocol
join
abbreviated dialing
join across lines
B-A
audible message waiting
auto answer
auto dial
barge
meet-me conference
B-A
mute
B-A
B-A
predialing
B-B
call forward all
privacy
B-B
Call Forward All Breakout
call forward busy
B-B
redial
Call Forward Destination Override
B-B
resume
cbarge
transfer
B-B
directed call park
distinctive ring
B-B
B-C
B-D
voice mail
B-D
web dialer
B-D
Cisco Unified IP Phone features
B-B
fast dial service
help system
Cisco Unified IP Phone wall mount
B-B
B-B
file authentication
List.xml
B-B
Hunt Group
1-12
6-2
firmware, verifying version
B-B
hunt groups, log out of
Firmware Versions screen
B-C
7-10
7-10
footstand
B-C
immediate divert, enhanced
B-C
3-11
6-4
RingList.xml
B-B
immediate divert
3-7
file format
B-B
hold reversion
1-2
Cisco Unified IP Phone rear cable connections
B-B
forced authorization codes
intercom
B-C
figure
B-B
extension mobility
hold
B-C
video support
B-B
B-C
B-C
URL dialing
B-B
B-C
CTI applications
DND
B-C
transfer, direct
B-A
B-C
B-B
speed dialing
B-B
conference
B-C
single button barge
client matter codes
B-C
B-C
shared line
B-B
B-B
call waiting
B-C
Quality Reporting Tool (QRT)
Call Forward Configurable Display
call pickup
B-C
Protected Calling
B-B
B-B
call forward no answer
B-C
programmable line keys
B-B
Call Forward All Loop Prevention
B-C
other group pickup
B-A
B-C
B-C
on-hook dialing
Call Display Restrictions
call park
B-C
multiple calls per line appearance
Busy Lamp Field (BLF)
caller ID
B-C
multilevel precedence and preemption
(MLPP) B-C
B-A
Call Back
B-C
malicious call identification (MCID)
B-A
B-A
pickup
B-C
B-C
adjusting
3-9
adjustment button
1-3, 3-11
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Index
adjustment plate
identifying
about
3-11
4-15
options
1-3
forced authorization codes
Authentication URL
5-8, B-B
Directories URL
Idle URL
G
G.722 codec
4-15
4-16
Idle URL Time
G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC
4-16
Information URL
1-1
Messages URL
4-21
4-15
4-15
G.729
1-1
Proxy Server URL
G729a
1-1
Services URL
G729ab
G729b
Hunt Group
1-1
GARP Enabled
group call pickup
4-15
5-8
log out of hunt groups
4-24
4-16
B-B
hunt group
1-1
4-15
5-9, B-C
Hypertext Transfer Protocol
5-8
See HTTP
H
I
handset
1-4
handset, connecting
icon
3-5
lock
headset
audio quality
button for
disabling
quality
shield
timeout
3-5
Headset Enabled
3-4
Idle URL
iLBC codec
3-5
4-16, 6-7
4-16
9-13
image authentication
3-9
immediate divert
help button
1-3
help system
5-8, B-B
enhanced
5-8, B-C
4-15
installing
5-8, B-B
Cisco Unified Communications Manager
configuration 3-2
4-6
HTTP, description
1-11
B-C
Information URL
5-8, B-B
6-7
4-16
Idle URL Time
4-19
height, adjusting
Host Name
4-16
XML service
3-3
hold reversion
6-7
viewing settings
3-5
wireless, enabling
hold
1-14
configuring
3-4
headset port
1-14
idle display
3-4
sound quality
using
padlock
3-4
1-3
connecting
1-14
1-5
HTTP Configuration menu
network requirements
preparing
3-1
2-8
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IN-6
Index
procedure
Network Locale Version
3-5
requirements, overview
intercom
User Locale
1-18
interference, mobile phone
1-1
International Call Logging
C-2
Internet Protocol (IP)
IP Address
User Locale Version
Locale Installer
4-5
IPv6 Configuration
4-5
4-16
C-1
Installing the Cisco Unified Communications Manager
Locale Installer C-1
4-7
IPv4 Configuration
4-16
localization
1-5
IP address, troubleshooting
9-3
phone button overlays for
C-1
Locally Significant Certificate (LSC)
lock icon
Log server
3-13
1-14
Logging Display
J
join
4-16
User Locale Char Set
5-9, B-C
4-16
4-24
4-28, 9-12
5-9, B-C
join across lines
5-9, B-C
M
MAC address
K
4-5
malicious call identification (MCID)
keypad
5-9, B-C
manufacturing installed certificate (MIC)
1-4
1-12
Media Configuration menu
about
L
4-19
options
language overlays
Headset Enabled
C-1
Recording Tone
LCD screen
turning on and off automatically
line buttons
Recording Tone Remote Volume
Speaker Enabled
1-4
8-8
network configuration
8-8
Locale Configuration menu
about
media encryption
messages button
message waiting
MIC
options
Network Locale
4-16
5-9, B-C
1-3
4-15
5-10
metrics, voice quality
4-16, 4-17
4-19
1-12
meet-me conference
Messages URL
6-4
4-20
Wireless Headset Hookswitch Control
Enabled 4-19
Link Layer Discovery Protocol (LLDP)
Link Layer Discovery Protocol-Media Endpoint Devices
(LLDP-MED)
4-20
4-19
Video Capability Enabled
network configuration
4-20
Recording Tone Local Volume
1-3
List.xml file
4-19
Recording Tone Duration
6-8
LDAP directories, using with Cisco Unified IP
Phone 5-15
light strip, on handset
4-19
8-12
1-12
mobile connect
5-10
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Index
mobile phone interference
mobile voice access
1-1
IPv4
7-1
MAC Address
TFTP Server 2
5-10
Model Information screen
multilevel precedence and preemption (MLPP)
multiple calls per line appearance
5-10
multiple calls per line appearance lines
music-on-hold
mute
Operational VLAN ID
4-6
PC Port Configuration
4-7
PC VLAN
B-C
4-7
SW Port Configuration
5-10
overview
5-10, B-C
mute button
5-10, B-C
4-10
4-5
4-1
unlocking options
1-3
4-3
Network Configuration web page
network connectivity, verifying
N
4-6
8-2, 8-4
9-3
networking protocol
native VLAN
802.1X
2-3
Navigation button
BootP
1-4
CDP
Network Configuration Area items
LLDP-MED on SW port
LLDP on PC port
8-8
1-6
1-5
HTTP
1-5
1-5
RTCP
4-2
editing values
1-4
DHCP
IP
4-5
displaying
1-4
CPPDP
8-8
Network Configuration menu
about
1-5
RTP
4-3
1-6
1-6
SCCP
IPv4
SIP
options
Alternate TFTP 4-9
BOOTP Server 4-10
Default Router 1-5 4-8
DHCP 4-8
DHCP Address Released
DHCP Server 4-7
DNS Server 1-5 4-8
IP Address 4-7
Subnet Mask 4-8
TFTP Server 1 4-9
locking options
4-3
TFTP
4-9
1-6
1-7
1-7
TLS
1-7
UDP
1-7
networking protocols, supported
Network Locale
Network Locale Version
CDP on PC port
4-6
4-27, 9-12
CDP on switch port
Domain Name
4-6
4-6
4-27
4-16
network outages, identifying
9-7
network port
configuring
Admin. VLAN ID
1-4
4-16
10/100/1000 SW
options
Host Name
TCP
1-6
connecting to
3-2
4-6
3-6
network requirements, for installing
3-1
network settings, startup configuration
network statistics
3-13
7-8, 8-8
Network Statistics screen
7-8
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0
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Index
Network web page
Display On Time
8-2, 8-8
4-22
Display On When Incoming call
4-22
power source
O
causing phone to reset
on-hook call transfer
on-hook dialing
description
5-10
other group pickup
2-3
effect on phone screen brightness
5-11, B-C
Operational VLAN ID
external power
4-6
PoE
5-11, B-C
2-3, 2-4
power injector
P
pre-dialing
predialing
1-14, 4-3
PC, connecting to the phone
PCM file requirements, for custom ring types
PC Port Configuration
PC Port Disabled
PC VLAN
B-C
privacy
5-11
5-11, B-C
programmable line keys
protected call
4-28, 9-12
1-3
5-11, B-C
1-15
Protected Calling
5-15
5-11
1-14
description
5-15
phone lines, buttons for
B-C
protected calling
1-3
description
5-11
Protected Calls
1-15
2-4
phone settings access
5-11
programmable buttons, description
phone button templates, modifying
phone screen
2-4
Private Line Automated Ringdown (PLAR)
4-7
4-7
personal directories
4-1
physical connection, verifying
Proxy Server URL
9-7
plugging in Cisco Unified IP Phone
PNG file
6-3
4-24
Peer firmware sharing
2-4
presence-enabled directories
3-3
2-4
2-3, 2-4
power consumption
padlock icon
9-8
4-16
3-5
6-4, 6-5
Q
power
maximum required from a switch
providing to the Cisco Unified IP Phone
power consumption
about
4-25
DSCP For Call Control
2-3
DSCP For Services
4-22
QRT softkey
options
Days Display Not Active
Display Idle Timeout
4-22
Display On Duration
4-22
4-25
DSCP For Configuration
Power Save Configuration menu
about
2-3
options
2-4
Power over Ethernet (PoE)
QoS Configuration menu
2-4
4-22
Display On If Incoming call
4-25
4-25
5-12, 9-16
Quality Reporting Tool (QRT)
5-12, 9-16, B-C
4-22, 6-9
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0
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Index
securing the phone with a cable lock
R
3-10
security
Real-Time Control Protocol
CAPF (Certificate Authority Proxy Function)
See RTCP
Real-Time Transport Protocol
See RTP
Recording Tone
3-13
device authentication
1-12
file authentication
4-20
Recording Tone Local Volume
4-20
Recording Tone Remote Volume
4-20
1-12
image authentication
security profiles
9-15
1-12, 1-13
signaling encryption
9-14
Cisco Unified IP phone
continuously
9-6
intentionally
9-8
methods
9-14
1-12
4-24
options
9-14
GARP Enabled
5-12
ringer, indicator for
1-12
Security Configuration menu (on Device Configuration
menu)
about
B-B
ring activity
1-12
1-12
signaling authentication
resetting
basic
3-13
1-12
secure SRST reference
9-14
factory
1-11
Locally Significant Certificate (LSC)
media encryption
basic
1-12
manufacturing installed certificate (MIC)
5-12, B-C
reset
resume
configuring on phone
encrypted configuration file
4-19
Recording Tone Duration
redial
1-12,
3-13
1-4
4-24
Logging Display
4-24
PC Port Disabled
4-24
Security Mode
RingList.xml file format
6-2
4-24
Voice VLAN Enabled
Web Access Enabled
4-24
4-24
Security Configuration menu (on Settings menu)
S
about
SCCP, description
1-6
options
screen
802.1X Authentication
See also LCD screen
CAPF Server
screen illumination disabling
secure conference
establishing
1-14, 5-12
1-14
1-14
restrictions
1-15, 1-16
secure SRST reference
5-13
CTL File
LSC
4-30
MIC
4-30
4-30
Trust List
4-30
4-30
Web Access Enabled
1-16
Security Mode
4-31
4-30
Security Mode
identifying
security restrictions
4-31
802.1X Authentication Status
See LCD screen
description
4-30
4-30
4-24
1-12
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0
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Index
security profiles
Select button
contacting Cisco Unified Communications
Manager 2-8
1-12, 1-13
1-4
loading stored phone image
services
configuring for users
description
obtaining IP address
5-18
obtaining power
5-12
subscribing to
1-3
Services URL
4-15
understanding
verifying
5-12
Settings menu access
5-13, B-C
shield icon
1-14
network
3-14, 4-2
silent monitoring
7-2
7-3
Status Messages screen
5-13, B-C
7-3
Status Messages web page
1-4
softkey templates, configuring
5-17
4-23
Speaker button
1-3
Speaker button, disabling
3-3
4-19
8-11
Stream 1 web page
8-3, 8-11
Stream 2 web page
8-3, 8-11
Stream 3 web page
8-3, 8-11
Stream 4 web page
8-3, 8-11
Stream 5 web page
8-3, 8-11
streaming statistics
8-11
4-8
supplicant, in 802.1X
1-3
8-2, 8-11
Stream 0 web page
Subnet Mask
speakerphone
1-17
Survivable Remote Site Telephony
speed dial
buttons for
speed dialing
See SRST
1-3
template for
SRST
7-1
status messages
softkey buttons, description
button for
8-11
submenus on
1-12
1-6
Speaker Enabled
7-8, 8-8
description
1-12
5-13
single button barge
description
2-7
Status menu
signaling encryption
Span to PC Port
2-7
3-12
streaming
signaling authentication
SIP, description
2-8
statistics
1-3
shared line
2-7
requesting CTL file
Services URL button
settings button
2-7
requesting configuration file
5-18
services button
2-7
SW Port Configuration
5-16
4-6
5-2, 5-10, 5-13, B-C
4-12, 8-6
T
secure reference
1-12
standard (ad hoc) conference
startup problems
5-6
1-7
technical specifications, for Cisco Unified IP Phone
9-1
D-1
telephony features
startup process
accessing TFTP server
configuring VLAN
TCP
2-7
2-7
abbreviated dialing
5-2
anonymous call block
5-2
audible message waiting indicator
5-2
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0
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Index
auto answer
auto dial
meet-me conference
5-2
message waiting
1-18, 5-3
block external to external transfer
Busy Lamp Field (BLF)
pickup
music-on-hold
5-3
mute
5-5
caller ID blocking
pre-dialing
5-4
call recording
call waiting
privacy
5-5
client matter codes
extension mobility
transfer
5-7
group call pickup
5-13
5-13
5-13
5-13
5-8
5-13
5-14
video mode
5-14
video support
5-8
5-14
voice messaging system
5-8
5-14
TFTP
5-8
hold reversion
description
5-8
5-8
5-9
join across lines
1-7
troubleshooting
5-8
immediate divert
join
5-12
Time-of-Day Routing
5-7
5-13
5-12
speed dialing
5-7
forced authorization codes
hunt group
screen illumination disabling
single button barge
do not disturb (DND)
fast dial service
5-12
silent monitoring
5-6
5-11
5-12
shared line
5-6
5-6
distinctive ring
hold
programmable line keys
Services URL button
5-6
directed call pickup
5-6
5-11
5-11
services
5-6
directed call park
help system
5-11
ring activity
configurable call forward display
direct transfer
5-5
redial
5-5
5-6
CTI applications
4-28, 9-12
presence-enabled directories
5-4
Cisco IP Manager Assistant (Cisco IPMA)
conference
5-11
Peer firmware sharing
5-4
call pickup
5-10
5-11
other group pickup
5-4
5-10
5-10
on-hook dialing
5-4
5-10
5-10
on-hook call transfer
5-5
call forward configurable display
call park
5-10
multiple calls per line appearance
5-3
call forward
5-10
multilevel precedence and preemption (MLPP)
call display restrictions
caller ID
5-9
mobile voice access
5-3
5-9
5-10
mobile connect
5-3
5-3
Call Back
4-28, 9-12
malicious call identification (MCID)
5-2
auto-pickup
barge
Log server
5-2
4-9
TFTP Server 2
4-10
TFTP settings
5-9
log out of hunt groups
TFTP Server 1
5-9
9-3
1-10
time, displayed on phone
3-2
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Index
Time-of-Day Routing
TLS
User Datagram Protocol
5-13
See UDP
2-5
transfer
User Locale
5-14, B-C
direct transfer
User Locale Char Set
B-C
Transmission Control Protocol
4-16
User Options web page
Transport Layer Security
description
See TLS
5-19
giving users access to
Trivial File Transfer Protocol
5-19
user options web page
See TFTP
call forward settings
troubleshooting
5-19
users
Cisco Unified Communications Manager settings
Cisco Unified IP Phone
adding to Cisco Unified Communications
Manager 5-18
9-4
9-1
Cisco Unified IP Phone Expansion Module
DNS
4-16
User Locale Version
See TCP
DHCP
4-16
configuring personal directories
9-14
documentation for
9-7
A-4
A-2
providing required information to
9-8
DNS settings
providing support to
9-4
IP addressing and routing
network connectivity
network outages
9-7
phones resetting
9-8
physical connection
V
verifying
9-7
firmware version
Trust List menu
startup process
9-3
VLAN configuration
A-3
9-3
services on Cisco Unified Communications
Manager 9-4
TFTP settings
A-1
subscribing to services
9-3
A-1
7-10
3-12
Video Capability Enabled
9-7
video mode
4-32
4-19
5-14
video support
5-14, B-D
VLAN
auxiliary, for voice traffic
U
configuring
UI Configuration menu
options
native, for data traffic
4-18
Auto Line Select
4-17
verifying
voice mail
Busy Lamp Field (BLF) call lists
Unified CM Configuration Menu
Unlock softkey
4-32
B-C
4-11
1-1
2-3
B-D
5-14
voice messaging system, accessing
voice quality metrics
voice VLAN
2-2
9-7
voice messaging system
4-17
uncompressed wideband (16bits, 16kHz) audio
URL dialing
4-6
configuring for voice networks
4-17
Auto Call Select
2-3
A-3
8-12
2-3
Voice VLAN Enabled
4-24
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0
IN-13
OL-15427-01
Index
volume button
1-3
W
wall mounting
3-10
Web Access Enabled
web dialer
4-24
B-D
web page
about
8-1
Access
8-2, 8-8
accessing
8-2
Console Logs
8-2
Core Dumps
8-2
Debug Display
8-2, 8-11
Device Information
disabling access to
8-2, 8-3
8-3
Ethernet Information
Network
8-2, 8-8
8-2, 8-8
Network Configuration
8-4
Network Configuration web page
preventing access to
Status Messages
8-11
Stream 1
8-3, 8-11
Stream 2
8-3, 8-11
Stream 3
8-3, 8-11
Stream 4
8-3, 8-11
Stream 5
8-3, 8-11
1-1
wideband headset
option
8-3
8-2, 8-11
Stream 0
wideband codec
8-2
4-21
4-18
user controllable
4-18
Wireless Headset Enabled
4-19
X
XmlDefault.cnf.xml
2-6
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0
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IN-14
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